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Charity Business Administration Apprentice

The Business Administration Apprentice will sit within the operations team, but provide support to functions across the charity, developing their own professional skillset, whilst contributing to Lingen Davies’ effective operational delivery and identification of improvements, as well as the overall charity aims and objectives. The post will require you to: Support the smooth running of the Lingen Davies offices and administrative functions across three sites Act as a first point of contact for our supporters and the general public, maintaining empathy, compassion and professionalism at all times Build positive working relationships across the team Contribute to a positive working environment, including working collaboratively to overcome operational challenges and improving internal systems Demonstrate the charity’s values and behaviours in all communications and interactions Carry out other tasks that are within the scope, spirit and purpose of the role Every day is different at Lingen Davies – you may be taking donations from supporters, supporting financial processing, working with our volunteers, helping the team to get ready for a fundraising event, or joining in a whole team training day. General Duties: Answering phone calls, emails, and general enquiries in a professional and empathetic manner Handling incoming and outgoing post Maintaining accurate records and databases (e.g., service users, donors, volunteers, and financial transactions) using our Beacon CRM database and Xero finance ledger Preparing basic documents, letters, and reports using Office 365 programmes Making room bookings for meetings, both internal and external, on and off-site Taking minutes and distributing follow-up actions Signposting visitors to relevant services as needed (internally or externally, face-to-face, on the telephone, or online) Finance Support: Help process payments, including cash/cheque/card donations, invoices, receipts, and expense forms Support basic financial record keeping under supervision Assist with tracking donations or funding income Data Entry: Input and update supporter and finance data in line with GDPR and data protection policies, ensuring records are accurate and up to date Help maintain confidentiality and sensitivity when handling personal information Service Delivery Support: (inc. Live Life and Cancer Champions) Make room bookings for workshops and training sessions, both on and off-site Manage registrations for both wellbeing sessions and cancer champion training, including communications with participants as required Support monitoring and evaluation processes across a range of service delivery Assist in collecting and reporting basic statistics (e.g. numbers trained, event evaluation, service usage, general feedback) Fundraising & Events Support: Provide a range of administrative support in the preparation and delivery of fundraising events Help to maintain participant database information and communications pre-and post-event Support event logistics (registrations, materials, including being part of the ‘on the day’ delivery team)  Training:You will be required to attend one day per week training at Shrewsbury College, London Road campus, with the remaining working week on site at Lingen Davies.Training Outcome:The charity is going through a significant period of growth, although there is no guarantee of permanent post within the team at the end of the apprenticeship period. Any opportunities for retention/progression will be discussed with the post holder as part of their professional development.Employer Description:Lingen Davies Cancer Support supports people across our region who have been impacted by cancer. We do this by: Improving cancer prevention and early diagnosis Enhancing cancer treatment and services locally Supporting people to live well, with and beyond cancer   Lingen Davies launched in 1979 to bring cancer services closer to the people of Shropshire, Telford & Wrekin, and Mid-Wales. Since then, we estimate that more than 100,000 people have had their cancer treatment and care improved as a direct impact of our work and cancer appeals. We undertake a wide range of fundraising activities, and our income has grown from around £3-400k per annum 10 years ago, to nearly £1.5m per annum in 2024/25. Alongside our traditional fundraising and grant making work, we have more recently developed our own service delivery team within the charity.Working Hours :Monday to Friday 8.30am to 4.30pm 37.5 hours per week. Occasional evening and weekend work may be required to support events, in which case TOIL (time off in lieu) will operate.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Patience,Physical fitness ....Read more...

Vehicle Sales Advisor Apprenticeship

Learn about our inventory of vehicles, including features, specifications, pricing, and available financing options. Assist customers in identifying their vehicle needs, preferences, and budgetary requirements. Conduct test drives to showcase vehicle features and benefits, providing guidance and answering questions as needed. Present and demonstrate vehicle options to customers in a professional and persuasive manner. Collaborate with sales managers to negotiate pricing, terms, and financing arrangements to meet customer needs. Maintain accurate records of customer interactions, vehicle sales, and inventory management using CRM systems. Follow up with prospective customers via phone calls, emails, and other communication channels to nurture leads and close sales. Stay updated on industry trends, product knowledge, and competitive offerings to provide informed recommendations to customers. Participate in sales training programs and workshops to enhance selling skills, product knowledge, and customer service abilities. Uphold company policies and ethical standards in all sales activities, ensuring customer satisfaction and loyalty. Training:A standard workweek typically consists of 40 hours, scheduled from Monday to Friday, starting at 8:30 am and ending at 5:30 pm. Nevertheless, the specific working hours may vary depending on the requirements of individual dealers. Approximately 20% of your total work hours will be dedicated to 'off-the-job' training. This is a mixture of online classrooms and face-to-face learning at The Henry Ford Academy. Your Development and Future Prospects: All of our Apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Daventry. Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules. Throughout your apprenticeship journey, we are committed to nurturing your growth and development, guiding you toward attaining a widely recognized qualification in the motor industry. This qualification serves as a cornerstone for building your career, offering abundant opportunities within our expanding Dealer Network. Upon successful completion of the program, you'll be well-equipped to advance and transition into new roles.Training Outcome:Joining our team as a Vehicle Sales Executive Apprentice offers a pathway to a rewarding career in automotive sales. If you're passionate about cars and sales and eager to learn and grow in a dynamic sales environment, we encourage you to apply and become part of Ford.Employer Description:Having specialised in selling new and used Ford cars and vans for almost 25 years, we understand the importance of every aspect of buying a car and our aim is to make the process an enjoyable experience from start to finish. Our expertise in the used car market is unbeatable; our experience and know-how of everything from finance to valuation means that we are able to provide the perfect peace of mind you need when you’re on the hunt for a pre-loved car. If you would rather choose from our new Ford cars for sale, this same level of trust and expertise is offered, plus the huge level of choice you would expect from picking a vehicle direct from the forecourt. Whether you’re looking for a practical urban vehicle like the Ford Focus, a rapid hot-hatchback in the Focus ST or even a Ford Motability vehicle to offer enhanced mobility for those with disability, visit one of our dealerships today and let our expert team take care of all your requirements. It’s not just cars we have available; with the wealth of used and new Ford vans and trucks we have at our dealerships, we can help create your commercial fleet. We can provide you with everything from the highly-rated Ford Transit Custom to the practical and nimble Transit Courier at our Poole and Yeovil Transit Centres – whatever van is right for your business, whatever the size. All the new Ford van models we have available can be yours on finance packages of up to five years with competitive rates, meaning you can spread the cost to make it as affordable as possible. As an approved dealer of Ford vans at Yeovil and Poole, it means that every one of our guests can have complete peace of mind when purchasing their new vehicle. To learn more, pop into one of our dealerships today and speak with our expert team.Working Hours :Monday to Friday 8.30am - 5.30pm, however, each of our retailers will have different requirements.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Patience ....Read more...

Deputy Contracts Manager

Job Description & Person Specification: Deputy Contract Manager Location: Bristol Airport, Silver Zone reception building Vacancy type: Full-time, permanent, office based Salary: £38k p.a. plus performance bonus Working hours: 37.5 hours per week. This role involves working weekends on a rota basis and some early starts/late finishes. Job description Role overview The post-holder will deputise for the Mego Contract Manager who has full day-to-day responsibility for managing our contract for the provision of labour support services at Bristol Airport. This is a complex, high profile and time critical 24/7/365 (almost) operation demanding excellent management skills, total commitment to delivering outstanding customer service and the ability to work in a pressurised environment, the acceptance of irregular hours of work, including early starts or late finishes and regular, rostered weekend working. Accountability You will report to the Mego Contract Manager. Primary responsibilities When deputising for the Contract Manager Manage service delivery in full compliance with our contractual obligations, standards and KPIs detailed in the Service Level Agreement (SLA). Manage service delivery efficiently and effectively in order to achieve our commercial objectives. Detailed tasks Planning & reporting Help the Contract Manager prepare annual forecasts, budgets and worker resourcing plans. Support the capture, collation and preparation of data in order to produce monthly SLA reports breaking down our performance by KPI in line with contractual requirements. Help the Contract Manager prepare monthly SLA reports for presentation to BAL management. Service delivery Jointly with the Contract Manager Ensure all workers are correctly trained, briefed and attired (including PPE) before their assignments start. Manage the scheduling and assignment of workers to shifts across daily, weekly, monthly and annual peaks and troughs in line with demand from BAL. Effectively manage communications with all Mego workers across the airport to ensure that they are aware of their shift dates and times and other assignment related information in advance of their deployment. Monitor and manage the timesheet completion process to ensure accurate pay and invoicing. Take the appropriate management action to mitigate commercial risks and implement corrective actions where performance shortfalls have been identified. Investigate (with BAL staff where appropriate) all complaints relating to Mego workers and any alleged transgressions, incidents, poor conduct or events which could impact negatively on the reputation of BAL and/or Mego and escalate to the MD if consequences are potentially serious. Manage the storage, issuing, use and return of workwear and PPE. Liaise with head office to ensure items required are ordered and delivered in good time. Help BAL deliver an excellent customer experience to all passengers using the Silver Zone block parking operation. Resource management Jointly with the Contract Manager Plan and execute the timely recruitment and on-boarding of sufficient workers to meet the expected varying demand from BAL and their Business Partners across the airport. People and client relationship management Jointly with the Contract Manager Manage the deployment and activities of the contract management team using your leadership skills to foster a culture of excellence and teamwork. The performance management of the contract management team, VP Team Leaders and VPs assigned to work in the Silver Zone and the monitoring of the performance of other workers supplied across the airport. Taking corrective action with workers (in conjunction with BAL staff where appropriate) where an individual’s performance does not meet either our or BAL’s requirements. Build effective working relationships with BAL staff at all levels with a special focus on the relationship with the BAL GT manager and Silver Zone manager. Liaise effectively with BAL Key Room staff to optimise the smooth running of day-to-day operations. Be alert to, monitor and investigate potential cases of discrimination, harassment or bullying of any form within the Mego cohort of workers deployed across the airport. Health & safety Jointly with the Contract Manager Understand where responsibilities lie within UK health and safety regulations and the Employment Agencies Act 1973 with regard to the status of ‘workers’ supplied to BAL. Proactively monitor and manage the health and safety of the workers we supply to BAL even where our workers are acting under the direction and control of BAL staff. Ensure any health and safety incidents are reported by the appropriate party in line with prevailing protocols. Investigate, in conjunction with BAL management where appropriate, all incidents and accidents, RIDDOR reportable or not, and ‘near misses’ of potential consequence and report any serious incidents to the MD immediately. Security & compliance Jointly with the Contract Manager Ensure recruitment and on-boarding process is fully compliant with UK employment law and company SOPs with a special focus on the Right To Work regulations and SOPS and referencing procedures. Ensure full compliance with CAA regulations, safety protocols and legal requirements in relation to both airside and groundside operations. Monitor and investigate any potential conduct or behaviours observed within our cohort of workers which could indicate the presence of illegal activities which could be construed as ‘labour abuse’ or ‘modern day slavery’. Systems Jointly with the Contract Manager Operate internal IT systems effectively in line with training and report any outages or issues to BCNS with the minimum of delay. Where we have access to BAL systems ensure that we comply with all BAL security protocols. Ensure to the best of your ability through regular training and ongoing monitoring that all Mego staff and workers on-site comply with all Mego and BAL data and cyber security protocols. Person specification Mandatory requirements Strong leadership skills and the ability to effectively manage and motivate teams developed in an operational environment. Excellent verbal communication and interpersonal skills. Report writing experience and skills and the ability to draft and write SOPs. The ability to prioritise conflicting demands, manage resources and juggle multiple tasks effectively. Problem-solving aptitude and a proactive approach to operational challenges. Experience of using Microsoft Excel and Word in a business environment. Experience of data entry and of using CRM systems and other business software systems in an operational environment. A full UK driving licence, held for more than two years and with less than 6 points and no prior disqualifications for drink driving or other criminal driving related offences. Preferred but not mandatory requirements Experience of working in a high pressure, complex, busy 24/7/365 operational environment such as an airport. Experience of managing or supervising diverse teams in an operational environment. Experience of driving a diverse range of vehicles. A good understanding of health & safety rules and regulations in the workplace. Experience of resourcing, recruiting and on-boarding staff. A working knowledge of diversity, equity and inclusion in the workplace. Customer service experience in a client facing corporate environment. ....Read more...