Our client base is diverse and ranges in size from large companies to small sole traders. As a result, we can offer a wider exposure to a variety of work experiences than most other firms our size. We offer a hands-on advisory service to our clients and you will benefit from direct client contact and the chance to make a real contribution to their affairs.The role will be primarily within our audit team and you will learn the necessary skills over your training contract to progress from the more simple audit procedures when you start, to running an audit with the support of managers when you qualify.Training:Accountancy or Taxation Professional Level 7.
ACA is a great option if you’re looking to become a chartered accountant and work in accountancy and finance. It opens a wealth of opportunities, as you can specialise in specific areas or sectors, or work broadly across multiple industries. You’ll also need to have 450 practical work experience days. Certificate Level: You’ll be introduced to the essentials of accountancy, finance, and businesses. You’ll learn about double-entry accounting, assurance, business and technology, law, management, and taxation. Professional Level: This level teaches you how to apply technical knowledge to real-life scenarios. You’ll deepen your knowledge on financial reporting, audit and assurance, tax compliance, finance management, business strategy, and business planning. Advanced Level: You will give you the skills to understand how accountancy and finance work within businesses. You’ll learn about corporate reporting and strategic business management.Training Outcome:We pride ourselves on developing people all the way through their career and as such have high trainee retention post qualification. The majority of managers trained with us, along with one of the partners.Employer Description:Alexander & Co is an award-winning dynamic firm that has become one of the North West’s leading independent firms of chartered accountants, tax advisors and business consultants.
Our reputation has been built up over many years, we pride ourselves in the personal service we provide to our diverse range of clients and recognise the important contribution all our team members make to the company.
With modern, spacious offices in the heart of Manchester city centre, we provide an excellent working environment for our team.
Working at Alexander & Co you can be sure of support and encouragement to progress you career, whilst gaining vital experience in your day-to-day work.Working Hours :Standard hours 9am to 5.15pm but core hours 10am to 4.15pm so can flex day as wish.Skills: Communication skills,IT skills,Organisation skills,Attention to detail,Problem solving skills,Number skills,Analytical skills,Administrative skills....Read more...
At Johnson Insurance, we are looking for an enthusiastic and ambitious Apprentice Account Handler to join our friendly and supportive team. This role is ideal for someone starting their career who enjoys working with people, learning new skills, and being part of a professional office environment. You will receive full training and support while gaining valuable experience within the insurance industry, helping clients with their insurance needs and learning how a successful brokerage operates.
As an Apprentice Account Handler, you will work closely with experienced Account Handlers and Account Executives to provide excellent customer service, manage client communications, and support the day-to-day administration of insurance policies. Over time, the successful candidate will have the opportunity to develop specialist knowledge, and progress into more senior roles within the business.
Key Responsibilities
Supporting the team with client administration, policy updates, and insurance documentation
Speaking with clients, insurers, and colleagues professionally via phone and email
Assisting with renewals, new business quotations, and mid-term policy adjustments
Learning about a wide range of insurance products and advising clients with support from senior team members
Maintaining accurate records and updating internal systems
Providing excellent customer service and building positive relationships with clients
Supporting account executives and senior staff with day-to-day tasks
Handling client queries efficiently and professionally
Ensuring all work is completed in line with company procedures and FCA regulations
Taking part in ongoing training, development, and professional qualifications
Training:Your training will be completed online from your employers working address.Training Outcome:This apprenticeship offers genuine long-term career opportunities for the right candidate. With training, mentoring, and professional development support, successful apprentices can progress into an Account Handler specialism or an Account Executive.Employer Description:Founded in 2017 by Max Johnson ACII, the business has been built on cultural, ethical & professional values from the ground up, focusing on core sectors and delivering a service that meets the fast pace demands of today. We are continually looking at new ways of working, to ensure our advice and service remains timely and accurate. It is only when things go wrong that our insurance policies are scrutinised, so we work closely with our clients to understand the risks they face and what they want to achieve, so we can ensure they are best placed with policies designed to do the job they are intended to do when really needed. Working Hours :Monday – Friday, 9am to 5pm with an hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Presentation skills,Administrative skills,Team working....Read more...
Main Duties:
Support the FM team with day-to-day facilities operations
Assist with maintenance of the building and workplace environment
Help coordinate soft services such as cleaning, catering, reception, and waste management
Support hard services including basic mechanical and electrical tasks and plumbing awareness
Conduct routine inspections of premises and equipment
Assist with administrative tasks, record keeping, and reporting
Follow health and safety procedures and take responsibility for personal safety
Communicate effectively with colleagues, contractors, and stakeholders
Support problem-solving and suggest improvements to processes
Participate in training sessions and on-the-job learning
Carry out tasks as directed, seeking guidance when needed
Be hands-on and actively engaged in learning new skills
Training:
Study towards a Level 2 Facilities Operative qualification
Mentoring and support from experienced facilities professionals
Participation in workshops, training sessions, and development activities
Regular progress reviews and feedback
Training Outcome:Opportunities for progression within facilities management or workplace services roles, subject to performance and business needs.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Friday, 9:00am - 4:40pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience,Physical fitness....Read more...
Being the first point of contact for support requests via phone, email or ticket
Basic remote IT support
Managing the ticketing support system
Maintaining client documentation
Regular communication with clients on the status of their support requests
Using the software system to manage requests remotely
On-site project work
Escalating more complex requests to senior staff
If you love problem-solving and are passionate about helping people, this is the role for you!
During your apprenticeship, you will be studying towards your Level 3 Information Communications Technician Apprenticeship, delivered by Professional Apprenticeships through a mixture of classroom learning and 1-1 tutor support.
With a wealth of knowledge and experience, you’ll be well-supported by the owners of the business and can look forward to excellent development opportunities within your role.
This is an incredible opportunity to start a rewarding career in IT with a fun, friendly team who are invested in developing their team. Upon successful completion of your apprenticeship, you can look forward to fantastic career progression within the business.Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security
Hardware & Software
Computer Networking and so much more
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies
Technical Problem-Solving
Advanced Data Security
Computer Networks
IT Communication & much more
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:
There is the potential for this role to become permanent following successful completion of the apprenticeship for the right candidate
Employer Description:Working with this company, you can look forward to working in a down-to-earth team where fun at work is as important as delighting their customers with the expert service they provide.Working Hours :Monday to Friday, times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
A broad range of accounting and finance tasks will be undertaken providing experience across our activities. Tasks at some point would include:
Data entry for the weekly and monthly client payrolls
Processing purchase ledger invoices
Supplier payments
Reconciling suppler statements
Maintaining supplier records
Sales invoicing
Credit control
Maintaining customer records
Processing company credit card statements
Processing staff expenses
Matching the bank feeds
Month-end journals
Dealing with intercompany management charges
Understanding the various accounting software in use
General admin, including a lot of ad-hoc duties, assisting the owners in both administration, finance and other duties, getting to really know the business, including
Providing occasional cover on the telephone support
Training:You will undertake the “Accounts/Finance Assistant” Apprenticeship (an Intermediate Apprenticeship in Accounting), with full support from Accountancy Learning as part of their Flexible Apprenticeship Programme.
You will receive support from both the employer, and the training provider, to complete and achieve your Apprenticeship and will be given time to study during the week on a day release basis.Training Outcome:We see this position as a stepping stone for an ambitious candidate to kick start their career in the accountancy profession.Employer Description:Petra Accounting is a small practice based in North-West Kent.
We are looking for someone to join our team of 5. Any suitable candidate needs to be enthuusiast to learn, have great attention to details and willing to work hard and support the team.
Our accounting practice specialises and supports self employed, contractors, freelancers, medium and small businesses. We have a wide range of different clients, which allows the apprentice to gain experience in all areas of accounting.
Hopefully the right candidate brings new ideas to the business as we are always looking for new systems to make our clients life’s easier, now with AI we want to take full advantage of the time and money savings this can create.
We aim to relieve work but not replace our personal service. All clients needs are different, and we tailor our service to suit all our client base.
Parking is provided within a secure and private car park on site.Working Hours :Monday to Friday from 9.00am to 5.30pmSkills: Attention to detail,Customer care skills,Administrative skills,Team working,Excel skills....Read more...
Some of your key responsibilities will include:
Planning and organising bids and tender submissions to clients and keeping track of key dates ensure deadlines are achieved.
Setting up meetings for each tender and ensuring everyone is aware of deadlines, milestones and is prepped.
Extracting key information out of client documents and summarising for the team.
Planning and writing simple responses to client questions.
Monitoring key portals and sources of new tender opportunities for the business.
Managing the bid library to ensure it contains latest company information and project case studies.
Carrying out market research on clients, competitors and latest developments in the industry.
Updating CRM systems with latest tender dates, opportunities and progress tracking.
Organising and supporting industry, corporate hospitality events.
Booking venues and accommodation, organising presentation materials, trade stands etc.
Training:As a apprentice with United Infrastructure, you’ll be given a real job from day one where you will gain hands-on industry experience, and the knowledge required to achieve a nationally recognised qualification. You’ll get a generous holiday allowance, Christmas shutdown, and a tailored benefits portal that allows you to choose the right benefits for you.
In order to fully develop in your role, you will be enrolled onto the L3 Bid and Proposals Coordinator apprenticeship qualification with one of our training partners. This learning pathway is delivered entirely remotely, and you will access online self-accessed or virtually delivered classroom sessions, and one-to-one support from your tutor or coach. They will also meet regularly with you and your line manager to ensure you are progressing through your programme.Training Outcome:You will be fully supported to continue your professional development upon completion of this programme. Employer Description:United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.
Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.
Our company is split into two business areas:
Utility Infrastructure – Our team of specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators.
Social Infrastructure - Our team of specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.
Working Hours :Monday - Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative....Read more...
In this role, you’ll support the planning and delivery of both our events and community engagement programmes, working to create avenues for people of all ages and backgrounds to connect with the story of the Abbey. We run a varied programme of talks, tours, workshops and activities days that take inspiration from the Abbey’s enduring role as a place of worship and national memory. You’ll play a key role in the, planning and delivery of our public engagement programmes, alongside supporting our digital initiatives. This role is managed by the Adult Engagement Manager, and your primary focus will be on developing activities for adults, with regular opportunities to work on projects aimed at families and young people.
This role is part of the Abbey’s commitment to social engagement and developing people. You’ll have the opportunity to contribute to various activities across different areas of engagement, working alongside a supportive team. Additionally, as part of your development, you will complete the Apprenticeship in Cultural Learning and Participation Level 3, a fantastic opportunity to learn on the job and gain valuable skills.Training:You will work 4 days a week at Westminster Abbey and study your Cultural Learning and Participation Officer Level 3 apprenticeship 1 day a week with Westminster Adult Education Service (WAES). You will have 2 taught sessions a month, 1 in person at one of our WAES London sites and 1 online via Teams. For the other weeks, you'll complete self-directed study.
https://www.waes.ac.uk/courses/apprenticeships/level-3-cultural-learning-and-participation-officer/Training Outcome:Apprentices are likely to go on to work across one or more art form such as visual, performing, digital, media or literary arts or with collections in heritage organisations such as museums.Employer Description:The Engagement team at Westminster Abbey work to create avenues for people of all ages and backgrounds to connect with the story of the Abbey. We do this by planning and delivering events such as talks, tours, activity days and workshops that are designed to make the Abbey interesting and accessible to as many people as possible. Our adult and family public programmes consist of regular events that take place in the Abbey. Through our community programmes we work with charities and community groups to create opportunities for people who cannot normally access the Abbey to engage with our historic building. Working Hours :The full-time equivalent hours are 40 hours per week. This role also involves some ad-hoc evening and weekend working, including at least one Saturday per month. Time off in lieu will be given. Exact working days and hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental....Read more...
It takes a special kind of drive to keep the world moving; and due to growth, DSV is looking to recruit. Please see the links* at the bottom the page, to find out more about DSV. Are you ready to kick-start your journey into the world of Freight Forwarding? DSV are recruiting for an Network Pricing Analyst to work in the National Pricing Team in Manchester. Join our dynamic team and embark on an exciting apprenticeship designed to shape you into a skilled and accomplished Pricing Analyst.
Key Tasks:
Engaging in seamless communication with other DSV/Agents offices, our extensive network and carrier partners across the globe
Communicate with customers to ensure their quotation requirements are fulfilled in line with their booking instructions
Collect pricing with approved hauliers for transport of cargo, confirm availability of equipment and agree prices where no tariff exists, to maximise cost effectiveness
Monitoring international freight shipments from inception to delivery, ensuring precision and timely arrivals at designated destinations
Championing the meticulous checking and issuance of vital documentation
Ensure that the company operates within all agreed operational procedures, and within statutory requirements including the provision and maintenance of a safe working environment
What can we offer you?
An opportunity to be a part of and grow within a driven and successful company, with a team of 75,000, operating in over 95+ countries
Be part of a company that has strong ambitions and targets for sustainability initiatives, both internally and externally
At DSV, we're not just offering an apprenticeship; we're offering an opportunity to be an integral part of our journey forward. Your dedication and commitment will contribute to our ongoing success while shaping your own flourishing career in Freight Forwarding.
Join us and be a catalyst for innovation and local empowerment in one of the most exciting industries today. Are you ready to pave the way for your future with DSV? Apply now and let's forge a path towards success together.Training Outcome:
At DSV, we're not just offering an apprenticeship; we're offering an opportunity to be an integral part of our journey forward
Your dedication and commitment will contribute to our ongoing success while shaping your own flourishing career in Freight Forwarding
Employer Description:For over 50 years, we have been providing foresight for our customers and partners, and being as invested in their success as they are. Because, as far as we’re concerned, their business is our business from end-to-end. Working Hours :Monday - Friday, 8.00am - 5.00pm
1 hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills....Read more...
You’ll gain hands-on experience by working on real-world tasks such as managing user accounts, triaging IT support requests, maintaining hardware and software inventories, and supporting our digital learning environment
You'll also become familiar with a variety of business applications and IT systems - including Microsoft Office and our IT Helpdesk ticketing platform
Provide an initial point-of-contact service for customers
Provide first-line technical support to end users, resolving hardware and software, issues
Log, track, and manage support tickets, ensuring timely resolution in line with service level agreements (SLAs)
Install, configure, and maintain desktops, laptops, printers, and other peripheral devices
Assist with software installation, updates, and licensing management
Perform routine system maintenance, including updates, patches, and basic troubleshooting
Support user account management (e.g. password resets & MFA)
Maintain accurate documentation of inventories
Provide guidance and basic training to users on IT systems and best practices
Ensure compliance with company IT policies, security standards, and data protection requirements
Promote cybersecurity awareness and good practices among users
Alongside your practical work, you’ll study towards a Level 3 IT Solutions qualification as part of a structured apprenticeship programme, designed to support your learning and long-term career development.Training:
The apprentice will formally train in their day-release at Shrewsbury College London Road campus for one day per week, with the remaining days of the week working on site across Shrewsbury College's campuses
Training Outcome:
Following successful completion of the apprenticeship there will be an opportunity to discuss long term career development
Employer Description:Shrewsbury College is Shropshire’s largest college and a designated sixth form offering sixth form college terms and conditions. 2100 A-Level students are taught at our Welsh and English Bridge Campuses in the centre of Shrewsbury with our London Road Campus offering a broad range of vocational and higher-level courses to 2400 16-18 year olds, 4000 adult students, 300 HE students and 900 apprentices. The college achieves excellent student outcomes and enjoys outstanding financial health. The college was inspected in March 2025 and judged to be ‘Outstanding’. As a result of continuing growth in student numbers we are looking to recruit outstanding colleagues who share our student centred ethos and commitment to excellence.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Work to deadlines....Read more...
You will be expected to answer log support calls on our helpdesk. Tackle simple support issues or escalate the support to the appropriate team.
You will be expected to drive to external customer sites and support with a wide range of IT support issues.
You will need to be technically minded, and you must be comfortable communicating with individuals, groups, and management. Many of our clients are not completely comfortable with the use of technical jargon. An ability to explain yourself in lay terms is necessary.
You must have the ability to pick up skills and familiarise yourself with software quickly and stay abreast of the latest technologies.
Respond to requests for technical assistance in person, via phone, electronically
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Advise user on appropriate action
Follow standard help desk procedures
Log all help desk interactions
Administer help desk software
Redirect problems to correct resource
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Prepare activity reports
Inform management of recurring problems
Stay current with system information, changes and update
Provide onsite support and be able to communicate verbally with customers
Training:
Digital Support Technician Level 3 Apprenticeship Standard
Level 2 English and maths Functional Skills (if applicable)
Training will take place at Protocol B3 2NH 1-day per month
Training on-site at employer
Training Outcome:
Progression route to a team leader
Employer Description:Here at EDIT Ltd (registered as Education & IT Ltd), we offer IT services that include IT support, cybersecurity, disaster recovery solutions, mailing and productivity solutions, and more.
Our bespoke software solutions have produced Entrée Visitor and Contractor Management, which is directing the company into the exciting area of being a Software Solutions Provider. Add-ons to Entrée include incident management for health and safety compliance and resource booking, allowing the end-user to assign hot desks, parking spaces, keys, etc. We see ourselves as solutions providers to problems using technology. We aim to make the lives of clients easier and more efficient to allow them to focus on the things that are important to them.
Our ambition is to grow the company with our existing products, the development of new products, and to chase tenders that solve unique problems.Working Hours :Monday - Friday, shifts (flexible).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Initiative,Patience,Active listener,Good inter-personal skills,Sel-direct learning,Problem solving,Maintain focus....Read more...
The role will develop the apprentice’s technical, leadership and supervisory capabilities through structured learning and on-the-job experience, preparing them for progression into a substantive Site Supervisor role.
Key Responsibilities
Support the Site Manager in day-to-day site operations, ensuring work is delivered in line with programme, quality standards, and company policies
Assist with supervising subcontractors and operatives to ensure works are carried out safely, efficiently and to specification
Promote and help maintain a strong health, safety and environmental culture on site, including adherence to CDM and company H&S procedures
Support quality inspections, snagging activities and the closure of defects
Assist with coordinating site activities, deliveries and logistics to minimise disruption and ensure continuity of work
Maintain accurate site records, including daily diaries, safety documentation and progress updates
Support toolbox talks, site inductions and basic briefings under supervision
Engage fully with the Level 4 apprenticeship programme, completing all required learning, assessments and off-the-job training
Demonstrate continuous learning and application of apprenticeships knowledge into day-to-day site activities
Act in a professional and courteous manner with colleagues, subcontractors, consultants and residents at all times
Training:As part of your Apprenticeship, you will be enrolled onto a nationally recognised Construction Site Supervisor Level 4 standard via our training partner, Learning Skills Partnership. Training Outcome:While there is no guarantee of a permanent role at the end of the apprenticeship, we hope that successful completion will provide opportunities to apply for suitable vacancies within the Development team or other areas of the business. The apprenticeship is designed to provide valuable skills, knowledge, and experience that can support future career development both within McCarthy & Stone and beyond.Employer Description:We’re McCarthy & Stone, the UK’s leading developer and manager of retirement communities, and we believe later life should be full of possibilities. We create award-winning homes and provide high-quality care and support, helping more than 25,000 older people across the UK thrive. We’re a nationwide brand with opportunities across many roles: construction, sales, care, house management and professional services. And whatever you do here, you’ll be at the heart of it. We build communities that people love to live in and love to work at. If you pride in doing work with purpose and want a role where every day is different, then you’ll feel right at home here. Care in mind. McCarthy & Stone at heart.Working Hours :Working Days and shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
The role will develop the apprentice’s technical, commercial and professional capability through structured learning and on the job experience, providing a strong foundation for progression to a fully qualified Quantity Surveyor role.
Key Responsibilities:
Support the Quantity Surveying, Buying & Estimating team in the commercial management of construction projects from pre-contract through to final account
Assist with measurement, valuation and financial control of works packages
Support the preparation of cost plans, budgets and forecasts
Assist with procurement activities, including subcontractor tender enquiries and analysis
Support the administration of construction contracts, including variations and change control
Assist with monitoring project costs, cash flow and value against budget
Maintain accurate commercial records and documentation in line with company procedures
Support the preparation of financial reports and internal cost monitoring information
Work collaboratively with site teams, design teams and supply chain partners
Engage fully with the Level 4 apprenticeship, completing all required off-the-job learning, coursework, portfolio evidence and End Point Assessment
Apply learning from the apprenticeship directly into the workplace, demonstrating continuous professional development
Training:
As part of your Apprenticeship, you will be enrolled onto a nationally recognised Level 4 Construction Quantity Surveying Technician apprenticeship via our training partner, Learning Skills Partnership
Training Outcome:
While there is no guarantee of a permanent role at the end of the apprenticeship, we hope that successful completion will provide opportunities to apply for suitable vacancies within the Development team or other areas of the business
The apprenticeship is designed to provide valuable skills, knowledge, and experience that can support future career development both within McCarthy & Stone and beyond
Employer Description:We’re McCarthy & Stone, the UK’s leading developer and manager of retirement communities, and we believe later life should be full of possibilities. We create award-winning homes and provide high-quality care and support, helping more than 25,000 older people across the UK thrive. We’re a nationwide brand with opportunities across many roles: construction, sales, care, house management and professional services. And whatever you do here, you’ll be at the heart of it. We build communities that people love to live in and love to work at. If you pride in doing work with purpose and want a role where every day is different, then you’ll feel right at home here. Care in mind. McCarthy & Stone at heart.Working Hours :Working times TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working....Read more...
Purchase order processing of both direct and indirect items encompassing RFQ, quote analysis, price negotiation and issuing purchase orders.
Monitoring of inventory profiles by category and product group. Make recommendations, implement changes and strategies to inventory policies.
Replenishment of inventoried items, raise and expedite orders (on both internal and external suppliers) for stock replenishment.
Investigation of supply market, supplier and capacity evaluation, enquiry handling and problem-solving.
Liaising with key stakeholders across all levels of the organisation as well as external suppliers, both in the UK and overseas.
N.B. This list is not exhaustive, the job holder is required to carry out reasonable tasks within the level of skill and ability.
Training:An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence. You will be expected to work towards the Level 3 Business Administration Apprenticeship, with support from your employer and the Chesterfield College Group.Training Outcome:AESSEAL PLC are a forward‑thinking and supportive employer who aim to offer ongoing opportunities for apprentices after their programme, depending on business needs and individual performance.Employer Description:AESSEAL PLC is a global engineering company based in Rotherham, best known for making mechanical seals and support systems that help keep machinery running safely and reliably in lots of different industries, from cars and chemicals to food production and marine equipment. [pitchbook.com]
The company started in 1979 and has grown massively over the years. Today, AESSEAL has nearly 2,000 employees and supplies customers in more than 100 countries, making it one of the world leaders in its field. [rothbiz.co.uk]
AESSEAL is known for being innovative and environmentally focused, using advanced technology to help reduce energy and water use and to improve the way equipment runs. They aim to give excellent customer service and are always looking for ways to improve and stay ahead in the industry. [aesseal.com]
One exciting part of the company is their impressive Factory for the Future in Rotherham. It’s a modern, eco‑friendly facility designed to support sustainable manufacturing, and it’s been described as a “temple of innovation.” It also reflects AESSEAL’s commitment to creating high‑quality local jobs and investing long‑term in the area. [rothbiz.co.uk]
For students and apprentices, AESSEAL offers a forward‑thinking, supportive environment, with lots of opportunities to learn, grow, and be part of a company that’s making a real impact in engineering and sustainability worldwide.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental....Read more...
YOUR MAIN TASKS:
Helping Customers
Be the first person customers speak to when they call or email
Answer questions and help solve simple problems
Keep customers updated about their services
Pass on more complex issues to your Team Leader
Using Our Systems
Use systems like HubSpot CRM and Waste Logics to manage jobs and customer requests
Create and update tickets (tasks) and make sure information is correct
Make sure tasks are completed on time (usually the same day or next working day)
Managing Orders
Add and manage orders in the system
Make sure all details are correct
Check on orders and follow up if anything is missing or delayed
Working with Others
Speak with drivers and help solve any transport related issues on the day
Contact suppliers and subcontractors to arrange services
Update the system and customers with job dates
Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
Training Outcome:
To progress onto a Level 3 Customer Service Specialist Apprenticeship. Then once Level 2 & 3 Apprenticeship is completed become a Service Delivery Coordinator.
Employer Description:At Waste Experts, we’re more than a waste management company, we’re innovators committed to redefining how the world views waste. As a proud B Corp certified organisation, we operate to the highest global standards of social and environmental performance, using business as a force for positive change. Our B Corp certification reflects our dedication to sustainability, ethical practices, and creating meaningful impact for our clients, communities, and the planet.
As part of the team at Waste Experts, you’ll represent a company that values your work and gives you the chance to share our ideas with others. You’ll be helping to make waste management more sustainable and make a real difference through the work you do every day.Working Hours :Monday – Friday 9am - 5pm with 1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Team working,Initiative....Read more...
This is an exciting opportunity to join CMT's depot at Sizewell C, supporting one of the UK's largest infrastructure projects.
Working closely with the Depot Manager and the Sales Representative supporting the Sizewell C project, you will gain experience across customer service, sales support and depot operations. The role offers exposure to a wide range of responsibilities and the opportunity to build valuable commercial and operational skills whilst being part of the wider CMT team.
Key responsibilities include:
Processing customer orders accurately and efficiently
Preparing customer quotations
Supporting sales activity and following up enquiries
Serving customers collecting orders from the depot
Answering telephone calls and responding to customer enquiries
Assisting with customer issues and finding solutions
Supporting depot administration and record keeping
Building relationships with customers and site personnel
Learning about products, stock management and depot operations
Providing excellent customer service at all times
Training:
Business Administrator Standard
English and maths (if required) Level 2
Training Outcome:This apprenticeship is intended to lead to a long-term career with CMT. We are looking for someone who wants to grow with the business and become a valued member of the team. Following successful completion of the apprenticeship, there will be opportunities to continue developing a career within CMT. As the Sizewell C project continues to develop, there will be opportunities to take on greater responsibility and progress towards Assistant Depot Manager.Employer Description:CMT is one of the UK's leading independent suppliers of construction equipment, site supplies, PPE and workwear. We support customers across construction, infrastructure, industrial and maintenance sectors, providing high-quality products, expert advice and industry-leading service.
Based at CMT's Sizewell C depot in Suffolk, this apprenticeship offers a unique opportunity to support one of the UK's largest infrastructure projects. Working alongside the Depot Manager and Sales Representative, the successful candidate will gain hands-on experience in customer service, sales, quotations, order processing and depot operations, while benefiting from the support and career opportunities available within the wider CMT business.
This is an excellent opportunity to build a long-term career with an established and growing company that values customer service, teamwork and professional development.Working Hours :Monday to Friday, 7:45am – 5:15pm (excluding breaks).
The apprentice will work a standard five-day week, with time allocated for apprenticeship training and development.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Positive attitude,Reliable and punctual,Professional manner,Friendly and approachable....Read more...
Key Points:
Due to their location having access to your own mode of transport is important, with this role being predominantly office based.
With over 20+ years in this industry, our client provides a stable base for a digitally orientated apprentice to grow and develop their skills, with the opportunity to enhance all of their current and future digital systems associated with online selling, marketing, purchasing and business administration, and ultimately be able to develop and improve all of these digital process’s over the lifetime of this apprenticeship.
They are also a tight knit team, of motor enthusiasts, that also offer team socials and events to all members of their staff. Key Responsibilities:
Conduct data analyses, producing reports to inform commercial decision-making
Configure a range of digital devices or systems to meet user needs
Communicate technical concepts or solutions using appropriate language for the audience both internally as well as externally
Perform new product research to help identify opportunities
Assist with purchasing and sales meeting preparations, including maintaining detailed Excel spreadsheets and data sets
Ensure accurate and timely reporting for management and stakeholders
Provide comprehensive administrative and operational support to the commercial team including covering for the admin team when necessary, including the Parts
Ideal Skills & Experience:
Microsoft Excel skills (pivot tables, formulas, data analysis) Commercially minded
Microsoft Office Suite, including PowerPoint for presentations
Analytical and problem-solving skills
Ability to prioritise and work under pressure
Desirable Attributes:
Strong communication and organisational skills
Analytical mindset with attention to detail
Ability to work independently and as part of a team
Problem-solving skills and proactive approach
Adaptability to changing priorities and deadlines
Training:
Level 3 Digital Support Technician apprenticeship- learning is performed at the employer's office and during working hours
Level 2 Functional Skills in maths and English (if required)
Training Outcome:
A full-time and permanent role is expected following completion of the apprenticeship
This role is also supporting further skills development and progressions to Level 4 apprenticeships and higher levels
Employer Description:We are proudly the UK's No1 supplier for electric quad bikes and adult petrol quads, dirtbikes and off road buggies!Working Hours :Monday- Friday, 9.00am- 5.30pm.Skills: Communication skills,Analytical skills....Read more...
Typical Day-to-Day Responsibilities
AI Opportunity Identification.
Meet with departments to understand workflows and bottlenecks.
Identify repetitive tasks that could be automated.
Assess where AI could improve productivity, customer experience, or decision-making.
Build business cases for AI initiatives.
AI Tool Implementation.
Research and evaluate AI platforms and technologies.
Deploy AI tools across teams (e.g. ChatGPT, Microsoft Copilot, automation platforms).
Configure and test AI workflows.
Work with software vendors and internal stakeholders.
Automation & Process Improvement.
Design and implement automated workflows.
Reduce manual administration through AI and automation.
Monitor and optimise existing automations.
Document processes and best practices.
Data & Insights
Analyse business data to uncover trends and opportunities.
Create AI-powered reporting and dashboards.
Measure ROI and performance of AI initiatives.
Support data-driven decision making.
Training & Change Management
Train employees on AI tools and best practices.
Create user guides and internal resources.
Support teams during AI adoption.
Promote responsible and effective AI usage.
Governance & Compliance
Ensure AI is used ethically and securely.
Review data privacy and compliance considerations.
Establish AI policies and governance frameworks.
Monitor emerging AI regulations and industry developments.
Training:
Make sure you can travel to Brighton for this
Please note this is a full-time role/training position recruiting now
Training Outcome:
Upon successfully completing the apprenticeship, the learner will have the opportunity to secure a full-time role
Employer Description:Creative Process is the leading provider for digital skills and digital apprenticeships across Brighton and Sussex. We provide companies with the skills they need to thrive in the digital age. We do this via our grant funded digital apprenticeship programme that we launched with Government at Apple’s UK HQ, establishing successful digital apprenticeship programmes with hundreds of employers from ITN, MTV, Warner Bros, BT Sport and hundreds more SMEs across Sussex. We have 4000 sq ft of high spec imac suite training space in central Brighton with bright and sunny offices and some of the best views in town.Working Hours :Monday - Friday, between 9.00am - 5.00pm.
Occasional evening events.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Cold calling,Phone based selling,In person selling,Pipeline management,Target driven....Read more...
Key features of the role include:
Social Media & Content Creation
Managing social media channels including LinkedIn, Instagram, Facebook and TikTok
Writing engaging social media posts, blogs and campaign content
Creating newsletters, website copy and thought leadership content
Designing graphics and marketing assets using Canva or similar tools
Using AI tools to help generate ideas, improve workflows and support content planning
SEO, PPC & Analytics
Supporting SEO activity including keyword research and on-page optimisation
Monitoring website traffic, user behaviour and campaign performance
Using Google Analytics, Search Console and reporting tools
Learning how AI can support data insights, research and performance analysis
Campaign Strategy & Optimisation
Supporting the planning and delivery of multi-channel campaigns
Researching competitors, markets and audience behaviour
Helping improve campaign results through testing and optimisation
Assisting with reports, insights and client updates
Understanding how strategy, creativity and data work together
AI & Business Automation
Using AI tools to support marketing delivery and efficiency
Exploring automation tools that streamline internal processes
Helping identify ways technology can save time and improve results
Learning how AI is reshaping marketing, client service and business operations
Supporting innovation projects across Consortium and client campaigns
Training:To be shortlisted you will first need to complete our digital accelerator diploma programme: www.freedigitalskills.co.uk
Make sure you can travel to Brighton for this.
Please note this is a full-time role/training position recruiting now.Training Outcome:Upon successfully completing the apprenticeship, the learner will have the opportunity to secure a full-time role.Employer Description:Creative Process is the leading provider for digital skills and digital apprenticeships across Brighton and Sussex. We provide companies with the skills they need to thrive in the digital age. We do this via our grant funded digital apprenticeship programme that we launched with Government at Apple’s UK HQ, establishing successful digital apprenticeship programmes with hundreds of employers from ITN, MTV, Warner Bros, BT Sport and hundreds more SMEs across Sussex. We have 4000 sq ft of high spec imac suite training space in central Brighton with bright and sunny offices and some of the best views in town.Working Hours :Monday to Friday, between 9.00am to 5.00pm.
Occasional evening events.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Cold calling,Phone based selling,In person selling,Pipeline management,Target driven....Read more...
As a Hairdressing Apprentice, you will play a vital role in supporting the salon's operations, learning essential skills, and contributing to a positive and welcoming client experience. Your training and practical experience will set the foundation for a successful career in the hairdressing industry.
Client Services: Assist senior stylists in providing exceptional client service, including greeting, consulting, and ensuring client comfort
Shampoo and Conditioning: Perform hair washing, conditioning, and scalp massages, using appropriate products and techniques
Styling Assistance: Observe and support experienced stylists during hair-cutting, colouring, and styling procedures, while gradually gaining experience
Appointment Management: Help schedule client appointments, manage the booking system, and assist in preparing clients for their services
Product Knowledge: Learn about various hair products, tools, and equipment used in the salon, and assist clients in selecting and purchasing products
Sanitation and Safety: Follow strict salon sanitation and sterilisation protocols, maintaining a clean and safe working environment
Learning and Development: Actively participate in training sessions and workshops to enhance hairdressing skills and stay updated with industry trends
Customer Interaction: Interact with clients in a professional and friendly manner, addressing their questions and ensuring their needs are met
Team Collaboration: Work collaboratively with salon staff, assisting in coordinating schedules and services for efficient salon operations
Professionalism: Maintain a neat and professional appearance, uphold salon standards, and demonstrate dedication to the apprenticeship program and the salon's objectives
You will also be required to attend college sessions once a week to undertake additional training which will enhance your theory and practical elements
Training:An apprenticeship includes regular training with a college or other training organisation. At least 6 hours of your working hours will be spent training or studying.Training Outcome:Once you have completed the Level 2 qualification, there will be an opportunity to work towards an advanced Level 3 to further enhance your skills or to go into full-time work, potentially as employed or self-employed within the salon.Employer Description:Vaughan's @ Thirty Four is a well established salon that offers a range of services to its clients to ensure customer satisfaction is always achieved. You will be working alongside qualified stylists who will teach you all they know! The salon strongly believes in the company’s ethos of delivering the best customer journey, with the most up to date and creative services in a relaxed but professional atmosphere.Working Hours :Between Monday - Saturday with varying shifts. To be confirmed with employer during interview and trial.Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Learn to identify and locate automotive parts using electronic catalogues, manuals, and computer systems
Assist customers in-person, over the phone, and via email to fulfil their parts requirements and inquiries
Collaborate with service technicians and mechanics to ensure accurate parts ordering and timely delivery
Receive, inspect, and organise incoming parts shipments, ensuring accuracy and quality control
Maintain inventory levels by monitoring stock levels, conducting regular audits, and placing replenishment orders as needed
Utilise point-of-sale systems to process transactions, generate invoices, and manage customer accounts
Provide product recommendations, technical advice, and pricing information to customers as needed
Handle customer complaints and concerns professionally, striving to achieve satisfactory resolutions
Uphold company policies and procedures regarding parts sales, returns, and exchanges
Participate in training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness
Training:Supply Chain Warehouse Operative Level 2 Apprenticeship Standard:
The programme typically lasts 12-14 months dependant on the career path chosen and you'll achieve a nationally recognised qualification
All of our apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Porsche Training Centre in Slough
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as Virtual Classroom sessions and E-Learning modules
Please ensure you have copies of your GCSE, Scottish National (if applicable), and Functional Skills certificates, as we may request to see them during the application process
Training Outcome:
There are lots of opportunities to develop your career within our expanding Dealer Network
Your early development is carefully mapped through your apprenticeship journey with your learning focussed toward achieving an industry-recognised qualification that's recognised across the motor industry
This is the grounding for your future development within the network and opportunities exist once qualified to further develop your skills and to move into new roles
Employer Description:At Steer our people are our strength which is why we are keen to give you the opportunity to grow and develop your career as we build an innovative and sustainable company. At Steer, we reward hard work and talent.Working Hours :Monday - Friday, 8.30am - 5.30pm. All learners will be required to work the minimum apprenticeship hours per week. At least 20% of your working hours will be allocated to off-the-job training.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As an apprentice, you will work alongside experienced teachers and support staff, helping pupils to achieve their full potential both academically and socially. You will gain valuable hands-on experience supporting learning in the classroom, working with small groups and individuals, and contributing to the wider life of the school.
What You'll Be Doing
Supporting pupils in lessons, either individually or in small groups.
Helping children develop confidence, independence and positive attitudes to learning.
Assisting teachers in delivering engaging learning activities.
Supporting pupils with additional learning needs, including SEND and EHCP provision.
Promoting positive behaviour and emotional wellbeing.
Preparing learning resources and classroom displays.
Assisting with educational visits, school activities and break-time supervision.
Helping to monitor and record pupil progress.
Working closely with teachers, support staff and parents to help pupils thrive
Training:Training Plan:
Apprentices will receive structured on-the-job training within the school, supporting teaching and learning, behaviour management, safeguarding, SEND, assessment, and pupil development under the guidance of experienced staff and a workplace mentor.
In addition, apprentices will attend face-to-face teaching sessions twice monthly at Halesowen College covering key apprenticeship knowledge, skills, behaviours, portfolio development, and End-Point Assessment preparation.Training Outcome:Following successful completion of the Level 3 Teaching Assistant Apprenticeship, individuals may progress to a permanent Teaching Assistant role, specialise in areas such as SEND or behaviour support, or undertake further training. Career progression opportunities include Higher Level Teaching Assistant (HLTA), Pastoral Support, Learning Mentor, Cover Supervisor, or progression into teacher training and qualified teacher status.Employer Description:At Earls, we are committed to creating a positive, inclusive and nurturing environment where both pupils and staff can flourish. This apprenticeship offers the opportunity to develop professional skills, gain valuable experience and make a lasting impact on the lives of young people.
Desirable
Experience working or volunteering with children. Understanding of SEND or inclusive education. Basic ICT skills. First Aid qualification (or willingness to undertake training). What You'll Gain
A nationally recognised Level 3 Teaching Assistant qualification. Practical experience in a school setting. Ongoing mentoring and support from experienced education professionals. Training in safeguarding, behaviour support, SEND and child development. A strong foundation for future careers in education, childcare or specialist support roles.
Working Hours :Monday - Friday - Term Time Only.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Key Responsibilities:
Input, maintain, and update client, staff, and service data within company databases and care management systems
Ensure data records are accurate, complete, and maintained in line with company procedures and data protection requirements
Process, scan, digitise, and securely archive documentation using electronic document management systems
Monitor shared inboxes and respond to routine enquiries, escalating issues where appropriate
Support the collection, validation, and reporting of operational data to assist service delivery and business performance monitoring
Produce basic reports, spreadsheets, and data summaries using Microsoft Office applications and other business software
Record and update information relating to service users, staff, and care activities in a timely and accurate manner
Assist with data quality checks to identify and correct discrepancies within company systems
Liaise with internal teams, healthcare professionals, clients, and external partners to obtain and verify information required for accurate record keeping
Support the administration of digital workflows and ensure records are maintained in accordance with company policies and regulatory requirements
Handle incoming and outgoing communications, including telephone calls, emails, and correspondence, ensuring information is accurately recorded and actioned
Assist with system user administration tasks and provide basic support to colleagues using company software systems
Maintain confidentiality and compliance with GDPR, safeguarding, and information governance requirements
Use business software and office technology effectively, including care management systems, databases, spreadsheets, document management systems, and standard office equipment
Contribute to continuous improvement activities by identifying opportunities to improve data accuracy, reporting processes, and administrative workflows
Welcome visitors and support reception duties when required, ensuring a professional and customer-focused service
Skills Developed Through the Apprenticeship
Data entry and data quality management
Spreadsheet and reporting skills
Database and care management system administration
Information governance and GDPR compliance
Digital document management
Business software and IT systems usage
Communication and stakeholder engagement
Process improvement and workflow management
Training:
Software and Data Foundation Apprenticeship Standard
English and maths Functional Skills (if applicable)
Minimum of 6 hours off-the-job training per week at employer premises
One day per month training at Protocol Consultancy Services in Birmingham City Centre
Training Outcome:
Progression on to a level 3 apprenticeship with further personal and professional development
Increments in pay based on performance reviews
Employer Description:Cherish Home Care is a domiciliary care provider in Birmingham, Sandwell and Dudley. It provides care in the community.Working Hours :Monday - Friday, 09:00 - 17:00.Skills: ....Read more...
Day to day, you will support the team who are a key point of contact for customers, stakeholders and operational teams across both clean and wastewater activities and will play an important role in ensuring they receive a professional, efficient and positive experience while supporting operational delivery and regulatory compliance.
Some of your key responsibilities will include:
Handling customer enquiries and complaints that come in via telephone and email
Managing customer communications and providing updates associated with planned works, service interruptions, and operational activities
Maintaining accurate records of customer interactions, land entry activities, permissions, and case updates
Supporting with the preparation and issuing of customer correspondence, notifications, and access documentation
Ensuring all your work is compliant with relevant legislation, company procedures, data protection requirements, and customer service standards
Training:As an apprentice with United Infrastructure, you’ll be given a real job from day one where you will gain hands-on industry experience, and the knowledge required to achieve a nationally recognised qualification.
You’ll get a generous holiday allowance, Christmas shutdown, and a tailored benefits portal that allows you to choose the right benefits for you.
In order to fully develop in your role, you will be enrolled onto the Level 3 Customer Service Specialist apprenticeship qualification with one of our training partners. This learning pathway is delivered entirely remotely, and you will access online self-accessed or virtually delivered classroom sessions, and one-to-one support from your tutor or coach.
They will also meet regularly with you and your line manager to ensure you are progressing through your programme.Training Outcome:
You will be fully supported to continue your professional development upon completion of this programme
Employer Description:United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.
Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.
Our company is split into two business areas:
Utility Infrastructure – Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators.
Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.
Working Hours :Monday- Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working....Read more...
Customer Service Support
Provide excellent customer service through telephone, email, and face-to-face communication.
Respond to customer enquiries professionally and efficiently.
Support BC customer service operations and maintain positive customer relationships.
Escalate customer issues or urgent matters to the Customer Services Manager when required.
Assist in maintaining high customer satisfaction standards.
Bookings & Scheduling
Assist with customer bookings, amendments, and cancellations.
Support scheduling activities to ensure services are organised efficiently.
Maintain accurate booking and scheduling records using company systems.
Communicate booking confirmations and updates to customers and operational teams.
Ensure all customer information is recorded accurately and confidentially.
Complaints & Duty of Care Support
Assist with handling customer complaints in a professional and empathetic manner.
Record and monitor complaints, ensuring accurate documentation is maintained.
Support duty of care processes by assisting customers during service disruptions or operational issues.
Help coordinate customer updates and alternative arrangements where required.
Escalate complex complaints or welfare concerns appropriately.
Administrative Duties
Manage incoming emails and ensure timely responses or escalation where necessary.
Maintain accurate filing systems and customer records.Prepare reports, spreadsheets, and customer documentation as required.
Support the wider customer service team with day-to-day administration tasks.
Assist with data entry and updating internal systems.
Training:
Your training will be delivered within the workplace and supported by your employer.
You will receive monthly contact from your tutor, which can be either face-to-face or online.
Training Outcome:There may be the potential of a full-time position when the apprenticeship comes to an end.Employer Description:Company HistoryThe company was established in May 2007 by Samantha and Wayne Turton, who identified significant gaps in the waste management industry.
Large waste companies weren't offering fair rebates for recyclable materials, and businesses weren't getting the onsite support and expertise they needed to improve their waste management strategies.
Starting as a brokerage with just Samantha, the business has grown substantially over the years. Today, we operate from a 3-acre facility in Derby, employ over 25 staff, and run a fleet of more than 15 specialist vehicles.
Significant investment has gone into site infrastructure and modern processing machinery to deliver the best possible service.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Work well under pressure....Read more...
Answering calls professionally and calmly, taking relevant information on board to ensure our tenants and shareholders are happy with the smooth running of our services.
Contacting support providers and assisting with the day-to-day tenancy-related issues that arise, whether it be nominations, voids, anti-social behaviour etc.
Assisting the Housing Officer in her role with these day-to-day responsibilities.
Delivery of excellent customer service.
Managing the tenancy inbox.
Reporting on any ‘good news’ stories which can be used for social media posts.
Entries of all tenancy aspects onto SASSHA, our property management software, including ASB, Complaints, tenants' requests, updating risk assessment information etc.
Chasing care providers for paperwork required for tenancy set-up.
General & Intensive Housing Management Responsibilities.
Ensuring tenants and care providers have removed all belongings from void properties/rooms.
Ensure all tenants are protected using safeguards and IKE’s Procedures.
Assist with the property visits, reporting any repairs required to the repairs team.
Working collaboratively with internal and external partners to achieve agreed objectives.
Training Outcome:The apprenticeship will enable the apprentice to gain a qualification that will progress them to being an experienced Housing Officer, whereby they will be able to manage a portfolio of properties and tenancies independently. Handle tenancy issues, estate inspections, anti-social behaviour cases, and resident engagement.Employer Description:IKE Supported Housing Ltd is a social landlord that was established in March 2003 as a Not for Profit Housing Association; an organisation Ltd by Guarantee (4713032). The company became a Private Registered Provider, registered with The Homes and Communities Agency in October 2015 (4822) and is a member of the Housing Ombudsman Scheme.
The company’s primary aim is to deliver supported accommodation for Adults with an adults with Autism, Learning and Physical Disabilities, sensory impairment, and mental health needs. People who are often socially excluded because of their conditions.
At IKE we aim to be a housing provider that understands the specific circumstances of people living in supported housing and that strives to provide services that are relevant to their individual needs. We see our role as providing The Tenant with all the support necessary to maintain their tenancy in order to help them lead a more independent life. IKE is a specialist supported housing company and does not manage general needs or other forms of social housing.Working Hours :Monday to Friday, 8.30am to 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working,Reliable & Punctual,Willingness to Learn....Read more...
