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Freelance Education Events Coordinator
Freelance Education Events Coordinator Location: ManchesterFreelance, flexible hoursSalary: CompetitiveAbout Us Ahead Partnership works with employers and educators to engage, inspire and motivate young people around skills, career options and future employment. We organise and deliver a wide range of employability and skills activities that connect young people with volunteers from the working world, helping to raise aspirations, build confidence, develop essential skills and expand networks.In recent years, we have broadened our reach through a mix of virtual and in-person delivery, from interview practice to workplace visits. Our programmes are highly interactive and hands-on, and we also deliver large-scale flagship events focused on sectors such as digital, green, and professional and financial services, encouraging young people to explore future career opportunities.Our clients are at the heart of everything we do, and you will play a key role in delivering a first-class experience across our activities and events. You’ll be supported by a dedicated, ambitious team who are passionate about making a real difference.We work with a diverse range of young people and are committed to diversity and inclusion in all forms. We welcome applications from people who reflect this and share our passion, even if you feel you do not have the “perfect” experience. We offer generous hourly or day rates, with full training provided. Experience working with young people, education or teaching is beneficial but not essential.You will need to; Be passionate about being part of a purpose-led businessBring your individuality to deliver content to young people in an exciting and engaging wayEmbrace change and be flexible in how you workBe comfortable working in partnership with the wider team and external stakeholders including employers and teachers If you have experience of planning and/or delivery of events or major projects and can demonstrate the ability to manage complex projects involving multiple stakeholders and competing deadlines then read on.We have a number of roles that we’re recruiting for which fall into the following categories – Event planning only roles – these are home based roles. You will need good stable broadband the ability to flex your diary and ideally, experience of project managing teams of people remotely as well as experience of event planning and management.Event delivery only roles – these roles will require you to have experience of facilitating events, ideally with young people (from primary to secondary age students), be able and willing to travel (mainly locally), have a flexible diary, and have access to a car. NB you will be paid travel expenses and travel time (where journeys take over an hour)Planning and delivery roles – the requirements for this role are a combination of the above two roles. Responsibilities:Planning of activities (‘Planning Only’ and ‘Planning and Delivery’ Roles): Work as part of a wider project team on the preparation and planning of activitiesCarry out planning calls with stakeholders, to ensure all delivery and logistical considerations are accounted forRecruitment of diverse volunteers to support activitiesUndertake administrative duties to deliver projects you support Delivery of activities (‘Delivery Only’ and ‘Planning and Delivery’ Roles): Represent Ahead Partnership in line with our values and cultureLiaise with an Ahead Partnership member of staff prior to the eventMeet and greet, brief and continually engage business volunteersEnsure the event spaces are set up correctly as specifiedLead/Facilitate the session from start to finish, including time-management and gathering feedbackAbility to adapt to different scenarios whilst running the eventReport back to the relevant Ahead Partnership contact after each eventUndertake other duties as requested and commensurate with the post Required Skills: Proven facilitation skills (‘Delivery Only’ and ‘Planning and Delivery’ Roles)Ability to work independentlyAbility to think on your feet and problem solveDemonstrable planning, organisational and time-management skillsStrong interpersonal skillsGood level of spelling and grammarExcellent communicator Experience: Experience of working with Young People – ideally those aged 11-16 years oldComprehensive experience of delivering presentations, training or workshops to a large audience and facilitating groups (‘Delivery Only’ and ‘Planning and Delivery’ Roles)Experience of developing and sustaining relationships with key stakeholders and partners. Whilst not essential, we are also interested in hearing from people with experience of managing complex programmes of activity or teams of people to deliver activities / events.Work is ad hoc, and we’re flexible around your other commitments if you’re happy to be flexible too. As our programmes grow, more regular and increased work may become available.Interested? Please apply.Closing date : Monday the 23rd of Feb at 9am INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Lead Adult Care Worker Apprenticeship
We’re a trusted Bluebird Care franchise serving communities across Colchester & Tendring and Braintree & Uttlesford. We’re passionate about enabling people to live independently and comfortably in their own homes, delivering high-quality domiciliary care that truly makes a difference. Role Breakdown: Reports to: Registered Manager Area of responsibility: A designated geographical area within the Bluebird Care service coverage Team management: Direct supervision of Care Assistants Collaboration: Works closely with the Bluebird Care Coordinator and other supervisors Key Responsibilities Include: Customer Care Management: Conduct pre-service assessments with the customers and their representatives Create and maintain individually tailored care and support plans Carry out risk assessments and implement risk control measures Provide clear information to customers about services and complaint procedures Maintain confidentiality and security of customer information Staff Management & Support: Provide guidance and information to care assistants on delivering care safely Work with coordinators to match care assistants appropriately to customers Support, supervise and assist with training of care assistants Participate in out-of-hours emergency on-call rota Cover calls directly or indirectly during care assistant absences Manage staff changeovers and briefings for live-in care assignments Quality Improvement & Compliance: Investigate quality-related matters and implement improvements Monitor care assistant performance through quality reviews at customers’ homes Ensure compliance with Bluebird Care policies and procedures Record, report and act upon accidents ad incidents Ensure care delivery meets regulatory requirements and Mental Capacity Act 2005 legislation Work collaboratively with customers, families, health/social care professionals Lead staff and customer meetings Lead and participate in training activities, appraisals and development meetings Work flexibly to meet business needs Day-to-day Contact Within the Organisation: The Supervisor has regular contact with: Registered Manager (direct reporting line) Bluebird Cre Coordinator (for scheduling and staff matching) Care Assistants (direct supervision and support) Customers and their families/representatives (service delivery oversight) External health and social care professionals (multidisciplinary working) This is a hands-on operational role requiring flexibility, leadership capability, and a commitment to maintaining the highest standards of domiciliary care while supporting and developing the care team.Training:Lead Adult Care Worker Level 3.Training Outcome:At Bluebird Care we are committed to developing our people and creating genuine career opportunities. As a Gold Standards Framework accredited service and Regional Winners and National Finalists in the Great British Care Awards 2024/2025 for Employer of the Year, we invest significantly in our team’s professional growth. As a Supervisor, you’ll receive comprehensive support for your career growth: Relevant Social Care Qualification - Support to achieve or enhance your qualifications, with access to training and development resources. Management Institute qualifications at Level 5 and beyond (typically worth £1,000 - £2,500). Specialist Clinical Training - Development in complex clinical care, end-of-life-care, and other specialist areas. Ongoing Training Programme - Regular training covering clinical skills, regulatory compliance, and leadership development. Structured 1-1 Support - Regular appraisals and development meetings focused on your career goals. Financial Recognition for Excellence. All Supervisors are enrolled in our Performance Incentive Plan, which provides quarterly bonus payments based on your performance across two key areas: Personal Compliance - Your adherence to our high standards in areas such as medication management, care planning, safeguarding, health and safety and CQC readiness Operational Excellence - Your effectiveness in service delivery, team leadership, problem-solving, and support business growth Your Complete Package: Competitive base salary with guaranteed hours Quarterly performance bonuses Funded qualifications and training Clear career pathways Award winning employer - recognised nationally for excellence Supportive environment - with experienced managers committed to your development Our Investment in You: We don’t just talk about career development, we actively support it through funded qualifications, mentorship from experience Registered Manager, and direct involvement in our award-winning services. Our Commitment: At Bluebird Care, your success is our success. We are committed to building careers and creating opportunities for professional growth. The combination of structured development, financial recognition, and clear progression pathways makes this Supervisor role an excellent foundation for a rewarding career in care management. Career Development: Candidates holding a Level 3 qualification will be supported to enrol on a Level 4 Diploma in Health and Social Care to further develop their leadership and management capabilities.Employer Description:We were established in 2010 and have been proudly serving our local communities across Colchester & Tendring and Braintree & Uttlesford for over 14 years. Since our inception, we've built a strong reputation for delivering compassionate, high-quality domiciliary care that enables people to live independently and comfortably in their own homes.Working Hours :Monday - Friday, 8.30am - 5.00pm Participation on out-of-hours service pro-rata This includes 6-hours off-the-job training time (e.g. online classes, shadowing, coursework).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Respectful,Innovative,Strong problem-solver,Adaptable to change,Motivation,Fun and Passionate,Positive, Enthusiastic,Confidentiality,Leadership,Honest ....Read more...
Lead Adult Care Worker Apprenticeship
We’re a trusted Bluebird Care franchise serving communities across Colchester & Tendring and Braintree & Uttlesford. We’re passionate about enabling people to live independently and comfortably in their own homes, delivering high-quality domiciliary care that truly makes a difference. Role Breakdown: Reports to: Registered Manager Area of responsibility: A designated geographical area within the Bluebird Care service coverage Team management: Direct supervision of Care Assistants Collaboration: Works closely with the Bluebird Care Coordinator and other supervisors Key Responsibilities Include: Customer Care Management: Conduct pre-service assessments with the customers and their representatives Create and maintain individually tailored care and support plans Carry out risk assessments and implement risk control measures Provide clear information to customers about services and complaint procedures Maintain confidentiality and security of customer information Staff Management & Support: Provide guidance and information to care assistants on delivering care safely Work with coordinators to match care assistants appropriately to customers Support, supervise and assist with training of care assistants Participate in out-of-hours emergency on-call rota Cover calls directly or indirectly during care assistant absences Manage staff changeovers and briefings for live-in care assignments Quality Improvement & Compliance: Investigate quality-related matters and implement improvements Monitor care assistant performance through quality reviews at customers’ homes Ensure compliance with Bluebird Care policies and procedures Record, report and act upon accidents ad incidents Ensure care delivery meets regulatory requirements and Mental Capacity Act 2005 legislation Work collaboratively with customers, families, health/social care professionals Lead staff and customer meetings Lead and participate in training activities, appraisals and development meetings Work flexibly to meet business needs Day-to-day Contact Within the Organisation: The Supervisor has regular contact with: Registered Manager (direct reporting line) Bluebird Cre Coordinator (for scheduling and staff matching) Care Assistants (direct supervision and support) Customers and their families/representatives (service delivery oversight) External health and social care professionals (multidisciplinary working) This is a hands-on operational role requiring flexibility, leadership capability, and a commitment to maintaining the highest standards of domiciliary care while supporting and developing the care team.Training:Lead Adult Care Worker Level 3.Training Outcome:At Bluebird Care we are committed to developing our people and creating genuine career opportunities. As a Gold Standards Framework accredited service and Regional Winners and National Finalists in the Great British Care Awards 2024/2025 for Employer of the Year, we invest significantly in our team’s professional growth. As a Supervisor, you’ll receive comprehensive support for your career growth: Relevant Social Care Qualification - Support to achieve or enhance your qualifications, with access to training and development resources. Management Institute qualifications at Level 5 and beyond (typically worth £1,000 - £2,500). Specialist Clinical Training - Development in complex clinical care, end-of-life-care, and other specialist areas. Ongoing Training Programme - Regular training covering clinical skills, regulatory compliance, and leadership development. Structured 1-1 Support - Regular appraisals and development meetings focused on your career goals. Financial Recognition for Excellence. All Supervisors are enrolled in our Performance Incentive Plan, which provides quarterly bonus payments based on your performance across two key areas: Personal Compliance - Your adherence to our high standards in areas such as medication management, care planning, safeguarding, health and safety and CQC readiness Operational Excellence - Your effectiveness in service delivery, team leadership, problem-solving, and support business growth Your Complete Package: Competitive base salary with guaranteed hours Quarterly performance bonuses Funded qualifications and training Clear career pathways Award winning employer - recognised nationally for excellence Supportive environment - with experienced managers committed to your development Our Investment in You: We don’t just talk about career development, we actively support it through funded qualifications, mentorship from experience Registered Manager, and direct involvement in our award-winning services. Our Commitment: At Bluebird Care, your success is our success. We are committed to building careers and creating opportunities for professional growth. The combination of structured development, financial recognition, and clear progression pathways makes this Supervisor role an excellent foundation for a rewarding career in care management. Career Development: Candidates holding a Level 3 qualification will be supported to enrol on a Level 4 Diploma in Health and Social Care to further develop their leadership and management capabilities.Employer Description:We were established in 2010 and have been proudly serving our local communities across Colchester & Tendring and Braintree & Uttlesford for over 14 years. Since our inception, we've built a strong reputation for delivering compassionate, high-quality domiciliary care that enables people to live independently and comfortably in their own homes.Working Hours :Monday - Friday, 8.30am - 5.00pm Participation on out-of-hours service pro-rata This includes 6-hours off-the-job training time (e.g. online classes, shadowing, coursework).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Respectful,Innovative,Strong problem-solver,Adaptable to change,Motivation,Fun and Passionate,Positive, Enthusiastic,Confidentiality,Leadership,Honest ....Read more...
Manager, Business Operations & Admin - Playland
Full-Time, PermanentDate Posted: December 03, 2025Who we are… The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 115-year-old non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15-day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences. At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community. Our ideal candidate is an individual who is highly strategic, financially savvy, and exceptionally organized. You excel at managing budgets, forecasting, and aligning resources to achieve both short-term and long-term goals. You bring strong oversight to procurement processes, ensuring cost-effective and timely acquisition of assets and materials. Compliance is a core strength—you ensure that all operations adhere to regulatory requirements and industry standards. While technical knowledge is helpful, your greatest value lies in leadership, financial management, and process optimization.Why join our Team? Exhilarating and fun-loving cultureFlexible work environment Opportunity for free or discounted tickets to shows, events, sports games, and much more Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food StandsCompetitive compensation packageOpportunity to create lasting memories and friendships! What will you do this year?In your role as Manager, Business Operations & Admin - Playland, your primary accountabilities will be to: Oversee the acquisition of assets, materials, and services to support departmental operations.Develop and manage the department budget, ensuring expenditures align with approved targets and providing insight into risks and opportunities.Contribute to the development of a 3–5-year strategic asset management and site maintenance plan for Playland, including capital projects.Ensure all attraction maintenance programs comply with manufacturer guidelines and Technical Safety BC requirements.Liaise with Technical Safety BC to secure permits and maintain compliance for rides, attractions, and new installationsOversee the CMMS platform (Mobaro) to ensure accurate reporting and compliance tracking.Enhance inventory control solutions for tools, ride parts, equipment, and consumables to improve operational efficiency. Stay current with ASTM Standards, participate in committee meetings, and collaborate with the Playland team to ensure operations meet industry requirements.Liaise between operations and maintenance to foster strong collaboration.Lead and support full-time administrative staff.Organize annual SafeConnect Conference.Manage staff certifications and administer the Apprenticeship Program to support team development.Administer the Collective Agreement for full-time, casual, and seasonal staff, including payroll approvals and application of premiums and paid time off.Perform additional duties as required to support departmental and organizational goals. What else? 5-7 years of progressive experience in maintenance management, preferably in amusement parks, entertainment venues, or similar environments.Completion of a post-secondary degree/diploma/certificate in a relevant discipline (i.e. Project Management, Business Management, SCMP Designation, etc.); OR an equivalent combination of education and experience.Proven ability to develop and manage budgets, analyze costs, and identify opportunities for efficiency and savings.Experience managing acquisition of assets, materials, and services to support operational needs.Sound knowledge of regulatory requirements, licensing, permits/approvals, and safety standards, including familiarity with Technical Safety BC regulations and ASTM standards.Strong skills in scheduling, cost estimating, and strategic planning.Experience with CMMS platforms (e.g., Mobaro) and inventory control systems.Excellent ability to communicate with staff, department managers, contractors, and regulatory bodies; proven leadership in unionized environments is an asset.General knowledge of construction, engineering, and maintenance practices is beneficial but not the primary focus.Proficiency with Microsoft Project, Excel, and other applications for data processing, budget tracking, purchasing, and work order creation.Ability to manage multiple projects under pressure and within tight deadlines. Who are you? Financially SavvyProcurement FocusedStrategic PlannerResults DrivenDetail OrientatedTeam player Where and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $85,000 - $100,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca ....Read more...
Commercial Apprenticeship
As an apprentice in our Commercial team, you’ll spend two invaluable years working right at the heart of our business – with real responsibilities, and the chance to work on real projects. You’ll gain a unique insight into our exciting and dynamic industry, with exposure to many other functional areas and senior colleagues, as well as the opportunity to enhance your professional skills through an extensive and tailored programme of learning and development. You’ll have lots of fun during your time with us, and we’ll ensure you get the support you need every step of the way. The time that our customers spend away on our holidays is precious. That’s why we need to understand what our customers want as well as how the world is changing so we can design, develop and deliver dream holidays. Our Commercial Team do just this, sustainably delivering growth and profitability through cleverly managing price, focusing on cost and controlling the availability of our products. From liaising with hotel buyers, to forecasting travel trends, developing holiday brochures, and pricing holidays – it’s all in a day’s work in this area at the heart of our business. As a Commercial Apprentice, you’ll gain unrivalled insight into how we go about planning, pricing and selling our TUI holiday experiences. You’ll spend two years rotating between two of our three core commercial departments: Trading – this team ensures our products are available to our customers at the right price, at the right time, in line with demand and competition. You’ll learn about how we sell our flights and hotels at the right price in order to hit our key targets, as well as how we monitor our competitor’s activity. There are opportunities in our Beach Trading team as well as our Dynamic Trading team. Aviation Planning – this team ensures we have the right planes in the right place, at the right time. You’ll learn about how we manage and plan our flying programme, and will work within the Aviation Support team loading our flying into our systems, managing seasonal changes, and then communicating these to our suppliers and customers Product Planning – this team ensures we have the right products on offer to give our customers the widest variety of holidays to choose from. You’ll learn about how we select which new holiday concepts and hotels to offer our customers, as well as how we price them and present them to our customers, from the content on our websites, to brochures in our retail stores Aviation Planning – this team ensures we have the right planes in the right place, at the right time. You’ll learn about how we manage and plan our flying programme, and will work within the Aviation Support team loading our flying into our systems, managing seasonal changes, and then communicating these to our suppliers and customers Whichever teams you join, you’ll have a fantastic opportunity to gain a full insight into our Commercial function and how our business works on a day-to-day basis. You’ll support a portfolio of destinations, making important commercial decisions which will help drive forward the strategy and profitability of TUI UK.Training:Our Commercial Apprenticeship programme is a unique and exciting opportunity to gain a Level 3 Business Administrator apprenticeship whilst developing a rewarding career in our Commercial Team. It involves two years of study while being paid in a full-time permanent commercial role. Training is delivered internally both virtually and face-to-face within the office.Training Outcome: On joining our Commercial Apprenticeship Programme, you’ll be joining TUI as a permanent colleague – moving into a role with one of the teams you’ve worked with during the programme once you’ve finished your rotations. Employer Description:Be Yourself… Be Unique! TUI’s more than a brand, it’s who we are. Trusted – Unique – Inspiring. We’re the leading tourism business with diverse customers and over 67,000 employees. Together, we embrace different continents and cultures. We believe travel broadens the mind. Just like our customers, we’re on a journey - of development towards a more digital, connected and integrated future - but we haven’t arrived there yet. We believe that differences drive innovation and we’re encouraging an environment where diverse talent thrives. Inclusion is fundamental to everything that we achieve and it’s our unique colleagues that will shape the future of travel. The TUI Group includes over 400 owned hotels, 16 cruise ships, a digital platform for more than 160,000 tours, activities and experiences, strong tour operators, 1,200 travel agencies and leading online portals, five airlines with around 130 aircraft, and destination services in all major holiday countries around the globe. It covers the entire tourism value chain under one roof. This integrated offering enables us to provide our 21 million customers with an unmatched holiday experience in 180 regions. A key feature of our corporate culture is our global responsibility for economic, environmental and social sustainability. This is reflected in more than 20 years of commitment to sustainable tourism. The TUI Group’s share is listed in the FTSE 250 index, in the Quotation Board of the Open Market on the Frankfurt Stock Exchange, and regulated Market of the Hanover Stock Exchange. As part of our Diversity Equity and Inclusion policy we encourage applications from all sectors of the community. As a Disability Confident Employer we guarantee interviews to disabled applicants who meet the minimum criteria for the role and will make reasonable adjustments to assist in the interview process. Applications are open to all sectors of the communityWorking Hours :Monday to Friday, between 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative ....Read more...
Assistant Manager, Guest Experience
Who we are… The PNE is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116 year old, non-profit organization generates revenue through four activity streams: the 15 day annual summer Fair which averages 800,000 guests each year, Playland amusement park which welcomes 375,000 guests annually including Fright Nights, year-round events including concerts, trade shows and film, cultural and community events. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and being the best we can be. We are looking for two (2) passionate and enthusiastic leaders that will join us in supporting the site's guest experience. Our ideal candidate is an individual that has a passion for event operations and experience in guest experience operations and training, leading to a high degree of continuity across multiple sites or venues. This role will work out of Playland Administration, with a focus on the PNE's guest experience across Playland, Fair, Fright Nights and some Year Round Events. Why join our Team? Exhilarating and fun-loving culture Flexible work environment Staff discounts Opportunity to create lasting memories and relationships! What will you do? In your role as Assistant Manager, Guest Experience, you will work with the Manager and team of seasonal Assistant managers to set the tone for employee development and all guest facing interactions on the PNE site, including: Playland, Summer Fair and Fright Nights, with potential to support the Guest Experience team at Year Round Events. Playland Operations Support in pre-season set up, park readiness, administration requirements, employee onboarding and team training. Work with your fellow assistant managers to support daily operations of the Guest Experience team, managing day to day Playland operations of Guest Experience team in the capacity of Manager on Duty and onsite management support as scheduled. This is an events based position and hours of work vary accordingly (evenings/ weekends and early mornings). Work closely the Guest Experience management team to provide direction, feedback, mentorship and employee growth to a team of approximately 80 seasonal attendants and supervisors. With your fellow assistant managers, support training, scheduling, payroll, progressive discipline and ongoing performance reviews and coaching of Guest Experience team members. Support Standard Operating protocols to heighten staff awareness of Playland's Guest Experience policies and procedures. Support team with guest ticket sales and resolution, conflict resolution, gift card sales, BBQ and birthday party hosting, and more! First level of technical support: computers, printers, and various POS systems Work closely with management to establish protocols and scripting for responses to Guest inquiries (through but not limited to the following channels: reception, e-mail, phone calls and on-site interactions). Support existing and creation of standard operating procedures for site-wide in-bound Guest inquiries and coordinate/manage all responses. Assisting with guest resolution conversations and finding appropriate solutions that benefit both the guest and the PNE Perform other duties as required. Fair & Festival Operations Assist with set up, readiness, administration requirements, employee onboarding and team training in advance of annual summer fair. Manage day to day operations during our annual Fair and Festivals (including summer fair and fright nights). Full availability for all 15 operational days of summer fair, working 10hrs/day required. Support daily operations of the Guest Experience team throughout the Fairs and Festivals calendar in the capacity of Manager on Duty. With your fellow assistant managers, support hiring, training, scheduling, payroll, progressive discipline and ongoing performance reviews and coaching of Guest Experience Fair team members. Work closely the Guest Experience management team to provide direction, feedback, mentorship and employee growth to a team of approximately 100 seasonal attendants and supervisors. Support established protocols and procedures to heighten staff awareness of event specific details. Support team with guest ticket resolution, conflict resolution, gift card sales, sitewide lost and found, lost person command center, private BBQ event hosting, and more! First level of technical support: computers, printers, various POS systems, etc. Work closely with management to establish protocols and scripting for responses to Guest inquiries (through but not limited to the following channels: reception, e-mail, phone calls and on-site interactions). Support existing and creation of standard operating procedures for site-wide in-bound Guest inquiries and coordinate/manage all responses. Assisting with guest resolution conversations and finding appropriate solutions that benefit both the guest and the PNE Perform other duties as required. What else? Ability to work extended hours (including late nights and/ or early mornings), evenings and most weekends required; this position is a full-time, event based position, and hours of work vary accordingly, shifts during Playland and Fright Nights average 8.5hrs/day with potential for longer days required throughout the season. Full availability for all 15 operational days of the annual summer fair, working minimum of 10hrs/day during Fair is required. Must be comfortable leading a large team of staff (approximately 30-60 staff/day) in an people-centric, high capacity, environment. Must have a strong background with guest experience delivery and be comfortable communicating with guests both in person, via e-mail, and over the phone. 2-5 years of progressively responsible experience in a leadership capacity; preferably as an Assistant Manager or senior supervisor, supervising and providing direction to a large team (temporary, part time, seasonal, etc.). Previous experience working in the hospitality, tourism or sports industries is preferred. Diploma, Certificate, or degree in a relevant discipline, an equivalent combination of education & experience, or current enrollment in a relevant program is an asset. Ability to foster collaborative and effective working relationships with all staff on-site. Experience developing standardized manuals and operating procedures. Strong planning, organizational, and administrative skills. Excellent communication, interpersonal, supervisory, leadership and staff development. Ability to function independently and under pressure, and ability to manage various projects at the same time. Knowledge of the event industry is considered an asset. Background working within a unionized environment is considered an asset. Successful candidates must undergo a Criminal Record Check. Who are you? Proactive leader, with a guest-centric outlook. Passionate about creating memorable experiences. Passionate about coaching and mentoring new and young workers Skillful, resolution driven communicator Collaborative and results-oriented team player. Committed to striving for excellence. Where and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a seasonal position with a typical salary range of $22 - $23 per hour. The starting salary will be based on the successful candidate's competencies, including but not limited to knowledg ....Read more...