Support for the pupil:
Supervise and provide particular support for pupils, including those with special needs, ensuring their safety and access to learning activities
Be aware of and implement Individual Education/Behaviour Plans and Personal Care programmes
Establish constructive relationships with pupils and interact with them according to individual needs
Promote the inclusion and acceptance of all pupils
Encourage pupils to interact with others and engage in activities led by the teacher
Set challenging and demanding expectations and promote self-esteem and independence
Provide feedback to pupils in relation to progress and achievement under guidance of the teacher
Support for the teacher:
Create and maintain a purposeful, orderly and supportive environment, in accordance with lesson plans and assist with the display of pupils’ work
Use strategies, in liaison with the teacher, to support pupils in achieving learning goals
Monitor pupils’ responses to learning activities and accurately record achievement/progress as directed
Provide detailed and regular feedback to teachers on pupil's achievement, progress, problems etc.
Promote good pupil behaviour, dealing promptly with conflict and incidents
Establish constructive relationships with parents/carers under teacher guidance
Provide clerical/administrative support e.g. photocopying, typing, filing, money, administering coursework etc.
Support for the Curriculum:
Support the use of ICT in learning activities and develop pupils' competence and independence in its use
Prepare, maintain and use equipment/resources required to meet the lesson plans/relevant learning activity and assist pupils in their use
Support for the School:
Be aware of and comply with policies and procedures relating to Child Protection, health, safety and security, confidentiality and data protection reporting all concerns to an appropriate person.
Be aware of and support differences and ensure all pupils have equal access to opportunities to learn and develop
Contribute to the overall ethos/work/aims of the school
Appreciate and support the role of other professionals
Attend and participate in relevant meetings as required
Assist with the supervision of pupils out of lesson times
Accompany teaching staff and pupils on visits, trips and out of school activities as required and take responsibility for a group
Participate in training and other learning activities and performance development as required
Demonstrate and promote commitment to Equal Opportunities and to the elimination of behaviour and practices that could be discriminatory
Training:
Level 3 Teaching Assistant Apprenticeship at Stockton Riverside College
Functional skills maths & English, if required
Training Outcome:An opportunity for a full-time position at the end of the apprenticeship.Employer Description:Egglescliffe is a highly successful and oversubscribed mixed comprehensive 11 – 18 school. Our visitors comment on the extremely positive learning atmosphere at the school and the focus on every student achieving and exceeding their potential.
We also hold the following national awards:
* Ofsted Outstanding School Status * National Teaching School * Sport England Sportsmark * Healthy School Award
We have:
• A positive and caring ethos and working atmosphere
• Friendly children, eager to learn and achieve
• A committed, enthusiastic and supportive staff team
• Excellent support from the Governing Body, the staff and parents
• Opportunities for career developmentWorking Hours :Monday to Friday, hours to be confirmed.Skills: Communication skills,IT skills,Friendly & approachable,Able to develop relationships,Good numeracy and literacy,Confidentiality,Able to manage behaviour,Able to relate to children,Good listening skills,Positive....Read more...
The Service department is vital to the success of our business. From right first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty.
Every day is different within the Service department. As a Service Technician/Mechanic apprentice, some of your duties will include:
Use of diagnostic equipment to identify vehicle faults
Testing of parts and systems to ensure correct working
Following checklists to ensure all critical parts of vehicles are examined
Carrying out bumper to bumper overview, service, and inspection
Maintenance of electronic systems including on- board entertainment systems
Undertaking repair and maintenance of vehicle parts including clutches, gearboxes, tyres, brakes, and suspension
Completion of legible and accurate paperwork for the customers and centres records
Maintenance of a clean and tidy work environment
Training:Motor Vehicle Service and Maintenance Technician - Light Vehicle Level 3.
You will have the opportunity to work with a wide range of products including traditional, hybrid and electronic engines. From heritage vehicles to leading edge modern technology, our range will provide you with a varied technical training experience to build your skills as a Service Technician/Mechanic.
Our ideal candidate will be able to demonstrate skills in logic and problem solving. You should be someone who pays attention to detail and is committed to completing this three-year training programme.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
Interest in vehicle engineering
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.Working Hours :Monday - Friday. 08:30 - 17:30.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
We are currently seeking a Hydrogen Engineer Apprentice to join our pioneering team in the fast-growing green energy sector. This apprenticeship will give you hands-on experience working with cutting-edge technologies, all while contributing to sustainable energy solutions for major global clients like Netflix, BBC, Amazon Studios, and more.
What You'll Do:
Work on industry-leading green energy technologies: Be a part of innovative projects that are revolutionising the energy landscape.
Develop valuable skills: Gain expertise in manufacturing, engineering, and operation of products on customer sites.
Electrical inspection & testing: Learn how to inspect and test common and advanced electrical systems, as well as how to correct and reinstate systems that have failed.
Safety first: Understand and apply safe working practices in both manufacturing environments and when working with highly pressurized hydrogen gas.
Mechanical principles: Build your knowledge of advanced mechanical systems, including cooling loops, air handling units, small bore tubing, and leak detection techniques.
Work with sustainable energy: Contribute to off-grid power solutions for notable clients, including The PGA, Balfour Beatty, and many others.
What We Offer:
Training and development: You’ll be supported throughout your apprenticeship to grow your skills and knowledge in hydrogen engineering and energy technologies.
Work with a brilliant team: Join a dynamic and ever-growing team of engineers and technicians who are leading the way in hydrogen technology.
Career progression: This apprenticeship is just the beginning of your journey. We offer opportunities for long-term career growth in the green energy industry.
Who We're Looking For:
A passion for green energy and the future of sustainable power.
Eagerness to learn and grow in both electrical and mechanical engineering fields.
Strong attention to detail and the ability to work safely with advanced systems and highly pressurized gases.
Team-oriented and ready to contribute to exciting projects with global impact.
Training:
Mechatronics Maintenance Technician, Level 3 (A level)
Practical training to take place at the TDR Training facility
BTec Level 3 in Advanced Manufacturing Engineering
Training Outcome:
Full time position upon completion on the apprenticeship
Employer Description:GeoPura was founded to help source enough clean energy to electrify our global economy and navigate the logistical issues of getting this energy to where it is needed.
The GeoPura solution uses renewable energy, normally solar PV or wind, to create hydrogen and hydrogen based zero emission fuels. This fuel is then transported to locations where a local generator converts it to electrical power. From start to finish the process is clean and carbon free – the only by-product is pure water.
GeoPura is enabling the production, transport, and use of zero-emissions fuels with innovative and commercially viable technology to decarbonise our global economy.
As the world transitions away from fossils fuels, there is an increasing need for reliable, clean electricity. If we are to continue using the amount of power we currently do, our grid system will need support from renewable energy sources, such as green hydrogen.
With our partner Siemens Energy, we are committed to providing 100% clean, renewable energy, independent from the grid, wherever and whenever it’s needed.Working Hours :Monday - Friday, 07.30 - 16.00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Assist customers in scheduling service appointments, providing information on available services, and answering inquiries
Greet customers in a professional and courteous manner, ensuring a positive service experience
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
Coordinate with the parts department to ensure timely availability of required components for service appointments
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness
Training:Qualification:
The Programme lasts for 12-14 months, and you'll achieve a nationally recognised qualification: Level 2 Customer Service Practitioner
All of our apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Slough
Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules.
Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process.
Training Outcome:
Throughout your apprenticeship journey, we are committed to nurturing your growth and development, guiding you toward attaining a widely recognised qualification in the motor industry
This qualification serves as a cornerstone for building your career, offering abundant opportunities within our expanding Dealer Network
Upon successful completion of the program, you'll be well-equipped to advance and transition into new roles
Employer Description:If you are looking for a new or pre-owned Porsche, look no further than your local Porsche Centre in Colchester - offering a large and varied selection of Porsches, from family cars and sports cars to hybrids and electric vehicles. All our Porsches are rigorously inspected and certified by our trained Porsche enthusiasts and come with a comprehensive warranty.
Whether you want a sporty coupe, a spacious SUV, or an eco-friendly hybrid we have it all at Porsche Centre Colchester. You can trust our experienced Porsche technicians to inspect and certify every vehicle we sell, ensuring quality and safety. You can also benefit from our excellent aftersales services, such as repairs, maintenance, and MOTs, as well as our exclusive offers and flexible finance options. Our staff are friendly, knowledgeable, and passionate about Porsche, and they will help you find your perfect match. We are conveniently located just a mile from the A12, with easy access from Braintree, Ipswich and the wider Essex area. We are open six days a week, and we welcome you to visit us at any time. You can also contact us by phone or email or browse our website for more information.
Whether you need a personal or a business car, we have something for everyone. Our friendly and knowledgeable staff are all manufacturer-trained experts who can help you find your perfect vehicle. They will also guide you through our exclusive offers, finance options, and loyalty programmes to make your purchase as easy and cost-effective as possible. We also provide a range of aftersales products and services to keep your Porsche in top condition. You can book a service or an MOT or visit our workshop, where our experts will take care of your car using genuine Porsche parts and accessories.Working Hours :Monday - Friday, starting at 8:30am and ending at 5.30pm. Nevertheless, the specific working hours may vary depending on the requirements of individual dealers.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Patience....Read more...
Assist dentist, hygienist or therapist by providing dental chairside support duties relevant to stage of competence under supervision of a named GDC registrant in accordance with the GDC guidance for trainee dental nurses.
Keep a log of your structured induction and on-going compliance training
Work towards a nationally recognised qualification leading to the registration with the GDC
Follow all practice policies and procedures
Establish, promote and maintain productive working relationships with all of the dental team
Liaise with the practice manager on all matters concerning administration, pay and conditions
Assist with reception duties and perform other clerical duties if required
Take reasonable care for your own health and safety and that of others who may be affected by your work
Key tasks to be carried out under supervision
Develop and demonstrate competence in chairside support
Working with dental materials across a range of dental treatment procedures
Working with a wide range of dental instruments and equipment relevant for dental proceduresDecontamination and preparation of treatment rooms for a range of dental proceduresDecontamination of dental devices using appropriate practice decontamination equipment after receiving the necessary vaccinationsDecontamination equipment maintenance in accordance with the manufacturer’s instructionsWaste segregation and disposal in accordance with the practice policies and proceduresUse of the practice computer and X-ray systemsCompletion of laboratory request forms and keeping records of all items sent, received and fittedChecking that all necessary laboratory work is returned and ready for each session
Provide patient support by:
Liaising with reception over appointments for each patient
Escorting patients from the waiting room to the surgery, confirming the patient’s medical history is up-to-date and communicating to the dentist [hygienist/therapist] any change in medical history or problems that he/she has noted
Monitoring, supporting and reassuring patients
Supporting the patient and colleagues if there is an emergency
Providing appropriate advice to patients
Perform chaperoning duties for other clinical GDC registrant
Follow professional ethical guidelines including all rules on confidentiality
Perform reception duties
Answer telephone, receive mail, email
Meet and greet patients and/or carers
Manage the appointment book, send appointments by mail/email
Maintain recall systems
File patient clinical records and correspondence securely and ensure they are kept up-to-date
Maintain and promote patient confidentiality in relation to patient medical history, details of treatment, financial transactions or any conversation overheard
Process patient payments
Attend agreed competence and development trainin
Induction and other structured in-house sessions
External training sessions leading to your qualification
Practice compliance meetings and training, including annual training for medical emergencies and CPR
Perform other tasks
Assist in all clerical and administrative duties as required by the principal
Report equipment failures or breakages to the practice manager
Bring to the attention of the principal or practice manager any concerns about aspects of the practice, its performance or the performance of others in the practice
Attend all practice meetings as requested
Perform any other tasks that are reasonably requested by the principal
Training:
Training will be carried out in the workplace. Once the course begins it will be roughly 6 hours a week.
Training Outcome:
Further qualifications can be taken in implant nursing, radiography, sedation nursing, oral health practitioner training or further education in hygiene or therapy.
Employer Description:We are a private dental practice with 1 full time dentist, 1 part-time dentist and 2 hygienistsWorking Hours :Monday, Tuesday and Wednesday 8.30am - 5.15pm
Thursday 8.30am - 6.15pm
Friday 8.30am - 1.15pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,Initiative,Non judgemental....Read more...
As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves:
Assist customers in scheduling service appointments, providing information on available services, and answering inquiries
Greet customers in a professional and courteous manner, ensuring a positive service experience
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
Coordinate with the parts department to ensure timely availability of required components for service appointments
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
The programme typically lasts for 14 months, and you’ll achieve a nationally recognised qualification
All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Coventry
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules
Your development is supported through your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified
Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process.Training Outcome:
There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme
Employer Description:Our fifth location and the first Motorvogue location in Suffolk, Motorvogue Bury St Edmunds opened in June 2022 and is home to Fiat, Abarth, Citroen and Peugeot. We are also an official service centre for Jeep and Alfa Romeo.
Motorvogue specialise in new and manufacturer-approved used cars. With over 1800 cars in group stock, we have one of the largest selections of quality New, Used, Ex-Demonstrator and Pre-Registered cars in the area and due to the number of brands we represent at each of our multi franchised locations we believe we have much more choice for you than the majority of our competitors, but don’t take our word for it, come and find out for yourself by visiting a Motorvogue location today.
We aim to make the car buying process as easy as possible, with a number of options including buying online, reserving the car online, and moving the cars to your nearest dealership. Our experienced Sales teams are on hand to answer any questions you may have.
Motorvogue is among the most experienced Motability distributors in the area. With the many brands we represent and our dedicated Motability specialists, who work closely with our disabled customers and their local support organisations, we really do have something for everyone.Working Hours :Monday - Friday, 8.30am - 5.30pm. However, each of our dealers will have different requirements.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience....Read more...
**Apprentices would be expected to work between 2 sites SL2 1QX & SL1 3UQ)**
Assist the teachers to prepare the classrooms and clear up after use keeping the classroom in good orderIn conjunction with the teacher to proactively provide challenging learning opportunities
To help with the planning, preparing, monitoring and assessing of the learning activities
To implement strategies for teaching and learning differentiated to differing groups and pupils
To be familiar with pupil’s individual targets, EHCP outcomes and individual lesson plans
To use initiative and proactively facilitate the progress, integration and inclusion of pupils
To supervise pupils at breaks and lunch
To accompany pupils on trips and outside learning
Ensure the safety of pupils, staff and self-using Team Teach
Support pupils during integration opportunities or work experience placements
Provide general admin support to the teacherIn collaboration with the class teacher liaise with parents and other professionals, maintaining a professional approach at all times
To be responsible for promoting and safeguarding the welfare of pupils
To provide support for pupils' emotional and social development by encouraging and modelling positive relationships
To use ICT to support the teaching and preparing of resources
To follow the school's behaviour policy to support pupils
Following school procedures to attend to pupil’s social, health, physical, behavioural and medical needs in accordance with individual pupils' plans
Be aware of key school policies and procedures, especially the health and safety and safeguarding policies, reporting concerns to the appropriate person
Respect the confidentiality of pupil information and respond sensitively to pupils' needs
To proactively improve your own practice through observation, training and discussion
All staff to work towards the school development objectives promoting a mutually respectful professional and positive school environment
Desired qualifications and Experience:
A*- C Level GCSEs or equivalent in English and maths
Experience working with children and/or children with SEND
Training:The successful candidate will obtain a Level 3 Teaching Assistant SEND Pathway Apprenticeship standard qualification. Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday - Friday 8:30 am till 3:30 pm with a 30-minute lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Non judgemental,Patience,Experience with children....Read more...
Electronic Repair Technician Slough – Berkshire £££ Competitive doePermanent, Full Time: 08:00 – 16:30 Mon to Thurs 15:30 finish on Fridays ****Own transport and full driving licence essential due to the nature of this role ****Benefits:• Competitive Salary (sorry, our client does not want us to advertise this but we’ll tell you as soon as you call/email for further info) • Great place to work• 2 x standard contributory pension• Good career progression • Free ParkingAbout the RoleLooking for a chance to join a dynamic team? We need someone to repair and overhaul a wide range of aircraft communications, navigation, radar, radio audio units, recorders, and instruments to component level. You'll work with everything from analogue electronics to complex microprocessor electronics and RF circuits.What You'll Be Doing• Mechanical & Electronics Repair: Get hands-on with precise mechanical work and electronics repair, including through-hole and surface-mounted components.• Fault Finding & Testing: Use specialised and general-purpose test equipment to complete fault finding, repairs, and testing.• Regulatory Compliance: Follow the manufacturer's component maintenance manual and company’s quality system.• Record Keeping: Keep accurate and legible repair records and file them on time.• Quality & Safety: Maintain agreed levels of quality and cost-effectiveness, ensuring accuracy and safety standards are met.• Continuous Learning: Stay updated with company working practices and procedures.• Cross-Training: Learn other technical areas to meet business needs.• Quantum System Utilisation: Use the Quantum system to ensure effective delivery.Standard Responsibilities• Standard Operating Procedures: Understand and apply SOPs in all tasks.• Health & Safety Compliance: Follow health and safety requirements at all times.• Regulatory Compliance: Ensure compliance with regulatory bodies’ requirements.• Issue Reporting: Bring any issues that could affect the business to your manager’s attention.• Policy Adherence: Follow all company policies and procedures.What We Need from You• Driving Licence: A full driving licence is essential.• Relevant Degree/Diploma: A degree or diploma in Aircraft Engineering or Aeronautical/Aerospace Engineering Technology or equivelent.• EASA 145 Experience: Experience working in an EASA 145 maintenance organisation and a solid understanding of the regulations.• Component Maintenance Knowledge: Good grasp of aircraft component maintenance principles and avionic systems.• Quality Management: Comprehensive knowledge of quality, health & safety, and environmental management.• Communication & Leadership: Proven ability to communicate effectively, lead initiatives, and drive improvements.• ISO9001:2015/AS9100/AS9110 Experience: Experience with internal/external auditing.• Interpersonal Skills: Excellent interpersonal skills with the ability to build strong relationships with outside agencies.• Analytical & Organisational Skills: Strong analytical, administrative, and organisational skills with great attention to detail.• Innovation & Enthusiasm: Demonstrates innovative thinking and enthusiasm.• Pressure Handling: Ability to work under pressure, meet tight deadlines, and multitask.• Strong Communication: Excellent verbal and written communication skills.• Ownership & Independence: Takes ownership and works effectively with minimal supervision post-probation.• Security Clearance: Due to the nature of the business, security clearance will be required.For further details or to apply, please contact Jane Step into a challenging and rewarding role in aviation!Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary.
Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand.
Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:
Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Apprenticeship Standard
Brand specific certifications
Training Outcome:
Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes
Employer Description:ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team.Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Customer care skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Our apprenticeship is geared toward training the next generation of fully-fledged Service Technicians/Mechanics. But what does a Service Technician/Mechanic do?
Service Technicians/Mechanics service and repair light vehicles such as cars up to 3.5 tonnes. Service Technicians/Mechanics are trained in all areas of vehicle mechanics and electronics, from engine and exhaust systems to air conditioning and security features.
The duties of a Service Technician/Mechanic may include:
Servicing vehicles - carrying out checks and maintenance according to the manufacturers’ guidelines
Repairing and replacing faulty parts and components
Advising the Service Receptionists about required repairs
Producing time estimates
Maintaining repair and service records
Please note, the Service Technician/Mechanic role varies slightly by employer based upon the specific needs within the location.
We are looking for people with an interest in engineering and technology to thrive in this role. While full technical training will be provided, desired skills include problem solving, attention to detail and an aptitude for applied logic.
Application numbers for the JLR retail apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process.
Key personal skills to demonstrate include:
A willingness to learn
Teamwork
Engineering interest
Quality focus
Personal responsibility and resilience
Training:As well as employment in our retailer, you will be given the training and support you need to develop both personally and professionally.
Using a combination of classroom based training, e-learning, practical training, and application of learning, you will be guided by your trainers and personal mentor along the road to success.
This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported every step of the way. On successful completion of the three year programme, you will receive the following:
Level 3 Apprenticeship Standard in Motor Vehicle Service and Maintenance Technician (Light Vehicle)
Certificate in Automotive Refrigerant Handling
JLR specific certifications
Training Outcome:
There are lots of opportunities to develop your career within our expanding retail network
Your early development is carefully mapped through your apprenticeship journey with your learning focused toward achieving an industry recognised qualification. Embedded within your training are the JLR global training materials
At the end of your apprenticeship programme, you'll undertake the JLR Level 2 assessment, the first step on the JLR internal learner journey
This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium, and long term career path
Employer Description:JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses.
We are looking for people who share our passion to join our highly successful retail apprenticeship programme. We recognise the importance in identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans.Working Hours :Monday- Friday, 08:30- 17:30
Possibility of Saturday workings and/ or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Joining our team will mean working on our sites in and around the Midlands area.
The role would include a mixture of office and site based tasks to give you the well-rounded experience required to see schemes from conception into construction and completion. This would involve exposure to Health, Safety & Environment management, Planning and Co-ordination and Commercial management.
Once you have completed the departmental rotations you will choose your preferred career pathway and work towards technical and professional qualifications, in that area.
Responsibilities
You will work with the site management team to ensure the projects are completed safely, on time, on budget and to the correct specifications.
You will spend time in our different departments, such as site engineering, construction management, design, planning, digital, commercial and pre-construction.
You will learn how we procure work, design, plan, and construct buildings for our clients.
Your will become proficient in the application and use of a wide range of Company systems and software packages and also survey instruments.
As well as learning on the job, you will be required to attend College.
Our regions cover a large geographic area and although we try to place staff near to their homes sometimes, they may be required to work some distance away. Training:
Level 4 Construction Site Supervisor Apprenticeship.
HNC Construction Built Environment.
Technician Level with CIOB - Chartered Institute of Building.
Block Release at Dudley College - accommodation and travel is organised for you.
Training Outcome:VINCI Building Apprenticeship Scheme has been designed kick start your journey towards becoming an industry expert. You will get hands on experience and tailored training to support you every step of the way.
In addition to the qualifications the programme will enable candidates to progress in terms of level of responsibility, interpersonal skills, leadership, commercial awareness and technical engineering knowledge.
This position offers candidates to opportunity to learn on the job, gain a recognised qualification and the opportunity to progress on to a degree course upon completion and ultimately lead to full membership of the relevant professional institutions.
We are looking for a long-term relationship with our apprentices and we have a long-term career structure in mind, whereby we see the apprentice developing into senior roles within our business as it grows.Employer Description:Do you want to be a part building the environments in which we live, using the latest technology and building methods? VINCI Building are committed to creating a working environment that is inclusive and diverse. VINCI Building is engaged on a variety of interesting and challenging construction projects predominantly within the healthcare, education and commercial sectors across all regions in the England. Our goal is always to build strong partnerships with our customers and stakeholders to ensure success by unlocking your strategic vision and turning it into a deliverable scheme. We are active in a wide range of sectors and value bands, allowing us to provide a regional service with national resources. VINCI Building delivers complex projects and programmes, blending our corporate stability with the local knowledge our teams offer. Sustainability is at the heart of our approach and we are committed to respecting and protecting the environment in everything that we do. We take the time to understand and make a positive difference to each community that we work in to ensure that our projects leave a lasting legacy.Working Hours :Monday to Friday, from 8.00am to 5.00pm.
Fixed term contract for 2 yearsSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
About The RoleWe are a national supported housing provider and are geographically dispersed across England and we are on the lookout for a Compliance Officer who has is highly organised and an exceptional eye for detail, driving continuous improvement and living the ethos of #OneTeam.The Building Compliance Officer will work in an environment that provides comprehensive, good quality housing services, support and resettlement for people who have recently experienced homelessness and who are in need of support and accommodation.This post will work within the Health and Safety Compliance team, administering contractual arrangements against service delivery and maintaining technical documentation associated with the management of landlord and corporate health and safety.What you will be doing:
Ensure the effective and accurate input, control, management and reporting of data and documentation to the Asset Management systemsAssist and support the Senior Compliance Officer in formulating and developing administrative procedures and system improvementsLiaise with external agencies, contractors, consultants, and suppliers to collate data and documents, dealing with enquiries and provide information as requiredAdministration of service programmes and liaising with subcontractors to ensure that all certification and works are completed in line with service level agreementsThis role is a Hybrid Role working from home with a base at out Bolton Office. (Travel will be required for visits and meetings)About The CandidateYou will be a confident communicator, with good verbal and writing skills and able to deal successfully with a variety of people. Along side:Proactive and self-motivated with a can-do attitudeHealth and Safety compliance qualification -EAL Level 2 in Asset and Building Compliance Awareness ABMC2General administration qualification and or relevant experience within Building compliance administration and data processing would be beneficialHighly efficient, organised, able to multi-task, prioritise, work to deadlines and an excellent eye for detailBenefits of working as a Compliance Officer:In return for helping to transform lives, we’ll give you access to some great benefits. These include:26 days annual leave (plus bank holidays) rising to 31 daysAn extra day off on your birthdayA High Street discount scheme (great savings both on and off-line)Pension with life assuranceDiscounted private medical insuranceOccupational Sick PayA full Induction package and training relevant to the roleLong service awards from 2.5 yearsSupport to learn and develop your careerAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Salvation Army Homes is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all employees and volunteers to share this commitment. Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible....Read more...
The successful candidate will be trained to a high level in all aspects of maintaining an energy from waste plant, safely, responsibly and profitably including:
Driving and operating mobile plant and cranes
Root cause Analysis
Understanding/appreciation of Vibration analysis
Carrying out operational/maintenance inspections, checks and routines
Fault finding; learning to use a logical approach in finding defects and causes for failures in various equipment
Trained to work safely: write risk assessments and procedures in order to work safely
Be part of a motivated and successful team
The apprentice will be trained to be part of a successful team maintaining an Energy from Waste facility.
The apprenticeship will be split into two parts; progression onto the second part will be contingent on the successful completion of part one.
Stage 1 – Student Apprenticeship – 1 year; academic study
Attend the Allington site for the purposes of induction, minimal mandatory training, site orientation etc.
Full time attendance at HETA College (Hull)
Fulfil all academic requirements of the course in order to achieve a minimum pass grade
Fulfil the minimum attendance requirements for the course
Maintain good standards of personal conduct
Stage 2a – Intermediate Apprenticeship – 1 year; improving operational performance.
Further site orientation and process awareness
Fault finding; learn to use a logical approach in finding defects and causes for failures in various equipment
Trained to work safely: Write risk assessments, and procedures in order to work safely
Undertake training in the use of the site’s CMMS system and H&S reporting tools
Complete training in the maintenance of a predetermined selection of key assets e.g. PM’s and reactive maintenance of pumps, fans, drives, instrumentation, automation systems etc.
Stage 2b – Intermediate Apprenticeship – 1 year; Operator / Maintainer
Hands on maintenance of process plant, including the incinerator, compressors, turbines, generators, boilers, conveyors, shredders, fans, valves, turbines, and pollution control equipment
Carrying out maintenance inspections, checks and routines and in addition carrying out first line maintenance and inspections
Fault finding; learn to use a logical approach in finding defects and causes for failures in various equipment
Trained to work safely: Write risk assessments, and procedures in order to work safely
Understand industry standard techniques which may include but are not limited to partial discharge monitoring, thermography, laser alignment, fan balancing, vibration analysis, thermography, phased array testing etc.
Training Outcome:The first year of the Apprenticeship will be spent at HETA in Hull. FCC will pay for accommodation, including all bills. The accommodation has a gym, workspace, on-site parking and Wi-Fi. In addition, a weekly food allowance is also given.Employer Description:As one of the UK’s leading recycling and waste management companies, employing key workers in the environmental sector, we take pride in recycling and reusing as much of the nation’s waste as possible. Waste that cannot be recycled is transformed into energy; only waste which cannot be processed for further use is sent to landfill.
FCC Environment offers a flexible, supportive workplace that is built around your health, safety, and career development. Whether you are looking to start an apprenticeship, join our graduate programme, or bring your existing skills and knowledge to us, we have a wide variety of roles and opportunities, from HGV drivers to engineers.Working Hours :37.5 hours per week. Days and times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Our apprenticeship is geared toward training the next generation of fully-fledged Service Technicians/Mechanics. But what does a Service Technician/Mechanic do?
Service Technicians/Mechanics service and repair light vehicles such as cars up to 3.5 tonnes. Service Technicians/Mechanics are trained in all areas of vehicle mechanics and electronics, from engine and exhaust systems to air conditioning and security features.
The duties of a Service Technician/Mechanic may include:
Servicing vehicles – carrying out checks and maintenance according to the manufacturers’ guidelines.
Repairing and replacing faulty parts and components.
Advising the Service Receptionists about required repairs.
Producing time estimates.
Maintaining repair and service records.
Please note, the Service Technician/Mechanic role varies slightly by employer based upon the specific needs within the location.
We are looking for people with an interest in engineering and technology to thrive in this role. While full technical training will be provided, desired skills include problem solving, attention to detail and an aptitude for applied logic.
Application numbers for the JLR retail apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process.
Key personal skills to demonstrate include:
A willingness to learn
Teamwork
Engineering interest
Quality focus
Personal responsibility and resilience
Training:As well as employment in our retailer, you will be given the training and support you need to develop both personally and professionally.
Using a combination of classroom based training, e-learning, practical training, and application of learning, you will be guided by your trainers and personal mentor along the road to success.
This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported every step of the way. On successful completion of the three year programme, you will receive the following:
Level 3 Apprenticeship Standard in Motor Vehicle Service and Maintenance Technician (Light Vehicle)
Certificate in Automotive Refrigerant Handling
JLR specific certifications
Training Outcome:There are lots of opportunities to develop your career within our expanding retail network. Your early development is carefully mapped through your apprenticeship journey with your learning focused toward achieving an industry recognised qualification. Embedded within your training are the JLR global training materials.
At the end of your apprenticeship programme, you'll undertake the JLR Level 2 assessment, the first step on the JLR internal learner journey. This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium, and long term career path.
Employer Description:JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses.
We are looking for people who share our passion to join our highly successful retail apprenticeship programme. We recognise the importance in identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 Information communications technician qualification, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long-term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Our apprenticeship is geared toward training the next generation of fully-fledged Service Technicians/Mechanics. But what does a Service Technician/Mechanic do?
Service Technicians/Mechanics service and repair light vehicles such as cars up to 3.5 tonnes. Service Technicians/Mechanics are trained in all areas of vehicle mechanics and electronics, from engine and exhaust systems to air conditioning and security features.
The duties of a Service Technician/Mechanic may include:
Servicing vehicles - carrying out checks and maintenance according to the manufacturers’ guidelines
Repairing and replacing faulty parts and components
Advising the Service Receptionists about required repairs
Producing time estimates
Maintaining repair and service records
Please note, the Service Technician/Mechanic role varies slightly by employer based upon the specific needs within the location.
We are looking for people with an interest in engineering and technology to thrive in this role. While full technical training will be provided, desired skills include problem solving, attention to detail and an aptitude for applied logic.
Application numbers for the JLR retail apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process.
Key personal skills to demonstrate include:
A willingness to learn
Teamwork
Engineering interest
Quality focus
Personal responsibility and resilience
Training:
As well as employment in our retailer, you will be given the training and support you need to develop both personally and professionally
Using a combination of classroom based training, e-learning, practical training, and application of learning, you will be guided by your trainers and personal mentor along the road to success.
This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported every step of the way. On successful completion of the three year programme, you will receive the following:
Level 3 Apprenticeship Standard in Motor Vehicle Service and Maintenance Technician (Light Vehicle)
Certificate in Automotive Refrigerant Handling
JLR specific certifications
Training Outcome:
There are lots of opportunities to develop your career within our expanding retail network
Your early development is carefully mapped through your apprenticeship journey with your learning focused toward achieving an industry recognised qualification. Embedded within your training are the JLR global training materials
At the end of your apprenticeship programme, you'll undertake the JLR Level 2 assessment, the first step on the JLR internal learner journey. This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium, and long term career path
Employer Description:JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses.
We are looking for people who share our passion to join our highly successful retail apprenticeship programme. We recognise the importance in identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans.Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
VPI Shoreham are looking for an apprentice to train alongside our existing, experienced team. As an apprentice you will study a range of programmes working towards a Level 3 in either Engineering Technician Apprenticeship standard or Maintenance and Operations Engineering Technician Standard (Dependant on location), covering a variety of skills and qualifications while earning a wage and completing invaluable practical skills in industry. You will be working alongside a mentor and assisting the experienced process shift team with the following duties:
Main Duties and responsibilities:
Start-up & shutdown the plant process as per operating procedures
Operating the plant and process within the set production and safety parameters
Take samples as per the sampling schedule and procedure
Complete daily logs and make notes of operational events and communicate to the Shift Team Leader and oncoming shift team
Assist in the return to service of new plant and equipment
Assisting in carrying out permit to work isolations, de-isolations
Report any Health & Safety issues/incidents
Report any engineering issues
Ensure good housekeeping standards are maintained on plant
Other responsibilities:
Ensure correct stock control of any raw materials used on plant
Ensure control of emergency equipment and PPE in the area
Ensure correct control of any waste streams and assist in the management of the controlled waste zone
Due to Health and Safety requirements for shift working, all apprentices must be 18 years of age by April 2025 when they leave their studies at GBMC continue their apprenticeships on site.
What we can offer you:
Competitive apprenticeship salary
Exceptional training and development programme
25 days holiday + bank holidays
A Flexible programme that is employer led with bespoke training modules
Exceptional reward and recognition events
Additional Training and Development Plans - see details below
*New applicants who meet the entry requirements of the role will be contacted by the Apprentice Employment Agency team to discuss your application and the apprenticeship in further detail. Please ensure you provide up to date contact details and check your junk in case of redirected emails. Failure to respond to communications will result in your application being withdrawn.Training:Engineering Technician Level 3.
Training for this apprenticeship will be delivered by Greater Brighton Metropolitan College, at their Chichester or Northbrook Metropolitan College Campus, depending on home location of the apprentice.
The role will occasionally involve some working at height, work within in confined spaces, and work with PPE required when working with chemicals. Specific training will be provided for these aspects of the role.Training Outcome:Progression subject to performance, the position comes with personal development throughout your career with VPI and support to deliver the businesses objectives. Support to study and achieve an H.N.C. in a relevant operations discipline within three years.Employer Description:An apprenticeship with VPI is a great opportunity to put both theoretical and practical learning into practise. We are one of the largest energy producers in the UK with five operational Combined Cycle Gas Turbine (CCGT) sites totalling a fleet capacity of 3,119 Megawatts. This is an apprenticeship where you will have the opportunity to make a tangible difference. Not only will you learn valuable skills as you start out on your career, but you will also be doing so in one of our CCGT sites that provides required power and stability to the national grid.Working Hours :(08:00 - 16:00) Monday to FridaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Electronic Repair Technician Slough – Berkshire £££ Competitive doePermanent, Full Time: 08:00 – 16:30 Mon to Thurs 15:30 finish on Fridays ****Own transport and full driving licence essential due to the nature of this role ****Benefits:• Competitive Salary (sorry, our client does not want us to advertise this but we’ll tell you as soon as you call/email for further info) • Great place to work• 2 x standard contributory pension• Good career progression • Free ParkingAbout the RoleLooking for a chance to join a dynamic team? We need someone to repair and overhaul a wide range of aircraft communications, navigation, radar, radio audio units, recorders, and instruments to component level. You'll work with everything from analogue electronics to complex microprocessor electronics and RF circuits.What You'll Be Doing• Mechanical & Electronics Repair: Get hands-on with precise mechanical work and electronics repair, including through-hole and surface-mounted components.• Fault Finding & Testing: Use specialised and general-purpose test equipment to complete fault finding, repairs, and testing.• Regulatory Compliance: Follow the manufacturer's component maintenance manual and company’s quality system.• Record Keeping: Keep accurate and legible repair records and file them on time.• Quality & Safety: Maintain agreed levels of quality and cost-effectiveness, ensuring accuracy and safety standards are met.• Continuous Learning: Stay updated with company working practices and procedures.• Cross-Training: Learn other technical areas to meet business needs.• Quantum System Utilisation: Use the Quantum system to ensure effective delivery.Standard Responsibilities• Standard Operating Procedures: Understand and apply SOPs in all tasks.• Health & Safety Compliance: Follow health and safety requirements at all times.• Regulatory Compliance: Ensure compliance with regulatory bodies’ requirements.• Issue Reporting: Bring any issues that could affect the business to your manager’s attention.• Policy Adherence: Follow all company policies and procedures.What We Need from You• Driving Licence: A full driving licence is essential.• Relevant Degree/Diploma: A degree or diploma in Aircraft Engineering or Aeronautical/Aerospace Engineering Technology or equivelent.• EASA 145 Experience: Experience working in an EASA 145 maintenance organisation and a solid understanding of the regulations.• Component Maintenance Knowledge: Good grasp of aircraft component maintenance principles and avionic systems.• Quality Management: Comprehensive knowledge of quality, health & safety, and environmental management.• Communication & Leadership: Proven ability to communicate effectively, lead initiatives, and drive improvements.• ISO9001:2015/AS9100/AS9110 Experience: Experience with internal/external auditing.• Interpersonal Skills: Excellent interpersonal skills with the ability to build strong relationships with outside agencies.• Analytical & Organisational Skills: Strong analytical, administrative, and organisational skills with great attention to detail.• Innovation & Enthusiasm: Demonstrates innovative thinking and enthusiasm.• Pressure Handling: Ability to work under pressure, meet tight deadlines, and multitask.• Strong Communication: Excellent verbal and written communication skills.• Ownership & Independence: Takes ownership and works effectively with minimal supervision post-probation.• Security Clearance: Due to the nature of the business, security clearance will be required.For further details or to apply, please contact Jane Step into a challenging and rewarding role in aviation!Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.....Read more...
As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves:
Assist customers in scheduling service appointments, providing information on available services, and answering inquiries.
Greet customers in a professional and courteous manner, ensuring a positive service experience.
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times.
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers.
Coordinate with the parts department to ensure timely availability of required components for service appointments.
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections.
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions.
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately.
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers.
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness.
To assist the parts department at busy times.
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard.
The programme typically lasts for 14 months, and you’ll achieve a nationally recognised qualification.
All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Coventry.
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules.
Your development is supported through your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified.
Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process.Training Outcome:
There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme.
Employer Description:Our fifth location and the first Motorvogue location in Suffolk, Motorvogue Bury St Edmunds opened in June 2022 and is home to Fiat, Abarth, Citroen and Peugeot. We are also an official service centre for Jeep and Alfa Romeo.
Motorvogue specialise in new and manufacturer-approved used cars. With over 1800 cars in group stock, we have one of the largest selections of quality New, Used, Ex-Demonstrator and Pre-Registered cars in the area and due to the number of brands we represent at each of our multi franchised locations we believe we have much more choice for you than the majority of our competitors, but don’t take our word for it, come and find out for yourself by visiting a Motorvogue location today.
We aim to make the car buying process as easy as possible, with a number of options including buying online, reserving the car online, and moving the cars to your nearest dealership. Our experienced Sales teams are on hand to answer any questions you may have.
Motorvogue is among the most experienced Motability distributors in the area. With the many brands we represent and our dedicated Motability specialists, who work closely with our disabled customers and their local support organisations, we really do have something for everyone.Working Hours :Monday - Friday, 8.30am - 5.30pm. However, each of our dealers will have different requirements.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience....Read more...
**Apprentices would be expected to work between 2 sites SL2 1QX & SL1 3UQ)**
Assist the teachers to prepare the classrooms and clear up after use keeping the classroom in good order
In conjunction with the teacher to proactively provide challenging learning opportunities
To help with the planning, preparing, monitoring and assessing of the learning activities
To implement strategies for teaching and learning differentiated to differing groups and pupils
To be familiar with pupil’s individual targets, EHCP outcomes and individual lesson plans
To use initiative and proactively facilitate the progress, integration and inclusion of pupils
To supervise pupils at breaks and lunchTo accompany pupils on trips and outside learning
Ensure the safety of pupils, staff and self-using Team Teach
Support pupils during integration opportunities or work experience placements
Provide general admin support to the teacher
In collaboration with the class teacher liaise with parents and other professionals, maintaining a professional approach at all times
To be responsible for promoting and safeguarding the welfare of pupils
To provide support for pupils' emotional and social development by encouraging and modelling positive relationships
To use ICT to support the teaching and preparing of resources
To follow the school's behaviour policy to support pupils
Following school procedures to attend to pupil’s social, health, physical, behavioural and medical needs in accordance with individual pupils' plans
Be aware of key school policies and procedures, especially the health and safety and safeguarding policies, reporting concerns to the appropriate person
Respect the confidentiality of pupil information and respond sensitively to pupils' needs
To proactively improve your own practice through observation, training and discussion
All staff to work towards the school development objectives promoting a mutually respectful professional and positive school environment
Desired qualifications and Experience:
A*- C Level GCSEs or equivalent in English and maths
Experience working with children and/or children with SEND
Training:The successful candidate will obtain a Level 3 Teaching Assistant SEND Pathway Apprenticeship standard qualification.Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday - Friday 8:30 am till 3:30 pm with a 30-minute lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Creative,Non judgemental,Patience,Experience with children,Reliable....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician qualification, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate.
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As a Degree Engineer Technician, we’ll work in partnership to create a personal development plan designed to focus on the specific learning and development needs associated with your role. You’ll gain exposure to a wide range of disciplines including bespoke technical training within Engineering placements around the business, aiding in development of mechanical and electrical systems in the Aerospace industry, working on both commercial and military aircraft.
You must be able to work on your own initiative, and as part of a team and have an enthusiasm for learning as 6 years will be dedicated to your studies. Due to the rotational structure of the first 3 years, you will need to be an individual that embraces change and adapts to new situations successfully, with the confidence to ask questions and absorb information.
On completion of the Apprenticeship you will have the ability to work with minimum supervision, taking responsibility for the quality and accuracy of work you undertake and will proactively find solutions to problems and contribute to key process improvement initiatives.
During your time on the scheme, you will have opportunities to explore different aspects of the business within Air to Air Refuelling and Actuation including:
Operations Shop Floor
Materials
Design
Avionics
Airworthiness
Simulation & Modelling
Production Support
Systems Test
Research & Development
Training:The structure of the Degree Apprentice programme will be as follows:
Year 1 & 2– Work based learning, whilst attending day release at Bournemouth and Poole College to complete a Level 4 Higher National Certificate (HNC). An element of rotation will be included during your time on site to provide a broader perspective of the business and also to fit the needs of the curriculum
Year 3 – The rotational structure will continue, and you will be gaining experience within functional specialisms and Integrated Project Teams on a 6 month placement structure. You will continue with your professional studies through day release at Bournemouth University, studying towards your Level 5 Foundation Degree (FdEng)
Year 4 & 5 – The rotational structure will be removed, and you will be within a permanent job role which fits your interest, the needs of the business and your development . Continuing with another 2 years of study, you will work towards completion of your full degree (BEng)
Year 6 – Preparation for the mandatory End Point AssessmentTraining Outcome:Upon completing the Eaton Apprenticeship, you will possess the knowledge and skills to become a fully qualified Engineer, with the potential for further development in your permanent role.Employer Description:Located in Wimborne, Dorset, Eaton's Mission Systems Division is a global leader in aerospace fuel systems, renowned for delivering fully integrated solutions for both fixed and rotary wing aircraft. Our Wimborne facility specialises in cutting edge air to air refueling systems, advanced refueling probes, air to air and air to ground launch systems utilising both pneumatic and pyrotechnic ejection technologies, as well as a range of Defensive Aids Sub Systems. With 90 years of industry experience, we are recognised as the world’s leading provider of air to air refueling systems, offering fifth generation solutions to Air Forces worldwide. Our legacy of innovation and technical excellence sets us apart as the most advanced air to air refueling supplier on the global stage.
https://www.youtube.com/watch?v=6J-LP2k4EbgWorking Hours :Monday - Friday, 37 hour working week. Hours will vary dependent on placement, shift work (early/lates) may occur if business needs dictate a requirementSkills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Passionate,Accountability,Efficiency,Transparency,Willingness to learn,Ethical,Enthusiasm,Maturity....Read more...
This is an exciting time to join United Living on our Apprenticeship Programme as the business continues to grow and we have a significant order book of secured future projects.
Our New Homes business provides much-needed build-to-rent and affordable housing solutions, addressing the housing challenges facing our communities. We are looking for an apprentice to join the Development team and some of your key responsibilities will include:
Liaising with and managing external consultants
Reviewing incoming design information
Monitoring pre-construction programmes
Site visits to new and live sites
Involvement within the planning process, providing development support to the in-house planner
Working with in-house engineering and architectural departments to validate information
Liaising with statutory authorities to agree site-specific requirements
Supporting on build cost management and consultant fees
Reviewing technical reports to identify key site design parameters.
Reviewing site constraints and opportunities
Training:As an apprentice with United Living, you’ll be given a real job from day one where you will gain hands-on industry experience, and the knowledge required to achieve a nationally recognised qualification. You’ll be inspired and stretched professionally, but fully supported by an expert network of colleagues, as you work to build the foundations for a career within United Living, and the construction industry.
As part of your apprenticeship, you will be enrolled onto the Level 6 Design and Construction Management (Degree) Apprenticeship, which will be delivered by our training partner the University of Central Lancashire. The programme is five years long and you will attend campus one day per week to study towards your qualification. You will be fully supported through a variety of methods such as lectures, learning materials, and one-to-one support from your tutor or coach. They will also meet regularly with you and your line manager to ensure you are progressing through your programme.
Upon successful completion of your apprenticeship programme, you will have achieved:
Level 6 Design and Construction Management Apprenticeship
BSc (Hons) Architectural Technology
Site Safety Plus Site Manager’s Safety Training Scheme (SMSTS)
Site Environmental Awareness Training Scheme (SEATS)
Eligible for membership of Chartered Institute of Architectural Technologies (CIAT) and Chartered Institute of Building (CIOB)
Training Outcome:Upon successful completion of your apprenticeship, you will continue your career at United Living. Employer Description:United Living is a leading infrastructure, construction, and property services company in the UK, comprised of four complementary businesses. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future.
We invest in our people and firmly believe that our workforce is our most valuable asset. A driving force for success and the core to achieving our vision of creating a connected and sustainable future, our team is the heart of our organisation.
Building a diverse, inclusive, and equal working environment in which everyone is welcomed and encouraged to be themselves, is a commitment we are dedicated to. We believe that having a diverse workforce not only sets us up for success, but it allows for greater opportunities for innovation, adaptability, and wide-ranging capabilities. We empower our people, and our communities, to champion diversity and change every day.
We are a fast-paced, diverse, and hugely ambitious business. We welcome challengers, innovators and people who embrace change to establish yourself in a creative environment that champions freedom of expression and supports you in your personal and professional development – because together, we achieve more.Working Hours :Monday - Friday. Shifts tbc.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Logical,Team working....Read more...
Are you ready to kickstart your career in childcare? Station House Nursery School is thrilled to offer an exciting opportunity for anApprentice to join our team. This is your chance to gain hands-on experience and training in a supportive, fun environment… and earn as you learn!
As an Early Years Apprentice, you'll get real-world experience working in a day nursery. You’ll be paired with a buddy to guideyou, and work towards becoming a key person in the nursery. Your apprenticeshipwill include training days and practical days at the nursery. Your typical daywill include:
Assisting team members to provide top-notch care and education for children.
Building authentic and meaningful relationships with children and their parents/carers.
Liaise closely with parents/carers and encourage their involvement in nursery life and their child's learning.
Working with nursery staff to ensure children’s needs and requirements are met.
Keeping the environment safe, clean, and healthy.
Supporting inclusive practices, and helping plan and assess activities that cater to the unique development needs of each child.
Rewards and Benefits
We value our apprentices and offer a range of fantastic perks:
Competitive Salary:£8.60-11.44 per hour, depending on age and experience.
Annual Leave: 24 days, plus your birthday off and public holidays.
Bonuses: £100 on completing your level 2 qualification, £250 on completing level 3, plus yearly salary increases (£500 for level 2,£750 for level 3).
Annual Pay Review: Ensures competitive compensation.
Team Fun Days and Awards: Celebrate our amazing team!
Referral Bonuses: Up to £500 for referring friends and family.
Bike to Work Scheme: Get help buying a bike with a £50contribution and salary sacrifice repayment option.
Staff Perks: Discounts on cinema, retail, travel, and more.
Free lunch every Day and uniform.
Compassionate Leave: Up to 5 days paid leave.
Childcare Discount: Generous discounts for staff.
Employee Assistance Helpline: 24/7 confidential counselling and advice.
Start your journey with Family First Nurseries today!Training:Your role and responsibilities will be defined by your employer, Station House Nursery School, which will provide on-the-job training and incorporate 20% off-the-job learning into your workday.
You’ll work towards the Level 2 Early Years Practitioner apprenticeship. Training is delivered by Realise, Station House Nursery School's dedicated provider.Training Outcome:Starting as an Early Years Apprentice, you can advancethrough various rewarding roles in childcare. With experience andqualifications, you might progress to:Room Leader: Oversee a specific room in the nursery,leading activities and ensuring children's well-being and development. You'llalso mentor team members.Deputy Manager: Assist the Nursery Manager with dailyoperations, including staff management, administrative tasks, and maintaininghigh care standards.Nursery Manager: Manage the nursery’s overalloperation, including strategic planning, regulatory compliance, financialmanagement, and leading the team to provide an excellent environment forchildren's growth.Each career step brings new challenges and rewards, offeringopportunities for personal and professional growth with dedication and hardwork..Employer Description:Stationhouse Nursery, part of the Family First Nursery Group offers the highest quality childcare for children aged 3 months to 5 years.We understand that choosing the right care for your precious little ones is an extremely tough decision. Working Hours :Monday - Friday, 40 hours per week. Shifts to be confirmed.Skills: Team working,Creative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate, so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up-to-date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate. For example, mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders, escalating when necessary, for example, password resets
Support the roll-out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed. Further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:The role offers long term security and the opportunity to progress into a permanent position for the right candidate.Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
