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Optical Assistant Apprentice
Conduct and Legalisation: Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements To ensure all in-store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws To have a good working knowledge of the Vision Express Ways of Working To take personal responsibility for own development ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes Maintain the highest store standards possible, including the appearance of both store and own personal presentation Sales and Service: To act as a Vision Express brand ambassador creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer To support the management team in achieving the required targeted growth in sales and profit To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections of every Vision Express customer To provide accurate and knowledgeable advice and guidance to meet each customers specific needs through the recommendations made, selection and purchase of all types of eye-wear and eye-care solutions To conduct eyewear repairs and order replacements when required To participate in all stock take activity as determined by the management team Key holder duties after successful completion of silver training (if and when required) Make decisions within the agreed scope of your role on matters relating to the day to day retail operation within your store, escalate to line manager where required Team Work and Communication: To maintain good and professional working relationships with the store team Attend and participate in morning briefs and team meetings To provide honest feedback to the management team to support ongoing improvements Any other duties or responsibilities as reasonably requested by line management Additional Responsibilities: Where applicable, to use in-store laboratory equipment in the production and manufacture of high quality eyewearensuring: The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe All laboratory equipment is maintained/calibrated in accordance with company guidelines Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy Duties may vary in accordance with customer demand and store structure Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice. Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible. You could go on to acquire higher level optical qualifications such as: Ophthalmic Dispensing- Become a qualified Dispensing Optician Contact lens Optician - fit Contact lenses Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons Optometry courses - carry out full eye examinations and issue prescriptions Clinical representative - visiting practices introducing new frame ranges and Ophthalmic lenses In-practice trainer - You could use your knowledge to train others Other non-clinical roles: Practice Management you could complete a management course Practice ownership you could go into business yourself, partnership or franchise Employer Description:We opened our first Vision Express store over thirty years ago in Gateshead. Today we now have over 550 stores across the UK and Ireland. A lot of things have changed over the years, but our number one goal has stayed the same. We want to make life that bit easier and more enjoyable for our customers.Working Hours :Monday - Friday, 9.30am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Administrative skills,Team working,Patience ....Read more...
Optical Assistant Apprentice
Key Responsibilities of the Role (But not limited to the role): Conduct and Legalisation Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements To ensure all in-store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws To have a good working knowledge of the Vision Express Ways of Working To take personal responsibility for own development ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes Maintain the highest store standards possible, including the appearance of both store and own personal presentation Sales and Service To act as a Vision Express brand ambassador creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer To support the management team in achieving the required targeted growth in sales and profit To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections of every Vision Express customer To provide accurate and knowledgeable advice and guidance to meet each customers specific needs through the recommendations made, selection and purchase of all types of eye-wear and eye-care solutions To conduct eyewear repairs and order replacements when required To participate in all stock take activity as determined by the management team. Key holder duties after successful completion of silver training (if and when required) Make decisions within the agreed scope of your role on matters relating to the day to day retail operation within your store, escalate to line manager where required Team Work and Communication To maintain good and professional working relationships with the store team Attend and participate in morning briefs and team meetings To provide honest feedback to the management team to support ongoing improvements Any other duties or responsibilities as reasonably requested by line management Additional Responsibilities: Where applicable, to use in-store laboratory equipment in the production and manufacture of high quality eyewearensuring; The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe All laboratory equipment is maintained/calibrated in accordance with company guidelines Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control. The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy. Duties may vary in accordance with customer demand and store structure Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice. Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible. You could go on to acquire higher level optical qualifications such as: Ophthalmic Dispensing- Become a qualified Dispensing Optician. Contact lens Optician - fit Contact lenses. Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons. Optometry courses - carry out full eye examinations and issue prescriptions. Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses. In-practice trainer - You could use your knowledge to train others. Other non-clinical roles: Practice Management you could complete a management course. Practice ownership you could go into business yourself, partnership or franchise. Employer Description:We opened our first Vision Express store over thirty years ago in Gateshead. Today we now have over 550 stores across the UK and Ireland. A lot of things have changed over the years, but our number one goal has stayed the same. We want to make life that bit easier and more enjoyable for our customers.Working Hours :Monday to Friday, 9:30am to 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Administrative skills,Team working ....Read more...
Optical Assistant Apprentice
Key Responsibilities of the Role (But not limited to the role): Conduct and Legalisation Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements. To ensure all in-store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws. To have a good working knowledge of the Vision Express Ways of Working. To take personal responsibility for own development ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes. Maintain the highest store standards possible, including the appearance of both store and own personal presentation. Sales and Service To act as a Vision Express brand ambassador creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey. To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer. To support the management team in achieving the required targeted growth in sales and profit. To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections of every Vision Express customer. To provide accurate and knowledgeable advice and guidance to meet each customers specific needs through the recommendations made, selection and purchase of all types of eye-wear and eye-care solutions. To conduct eyewear repairs and order replacements when required. To participate in all stock take activity as determined by the management team. Key holder duties after successful completion of silver training (if and when required). Make decisions within the agreed scope of your role on matters relating to the day to day retail operation within your store, escalate to line manager where required. Team Work and Communication To maintain good and professional working relationships with the store team. Attend and participate in morning briefs and team meetings. To provide honest feedback to the management team to support ongoing improvements. Any other duties or responsibilities as reasonably requested by line management. Additional Responsibilities: Where applicable, to use in-store laboratory equipment in the production and manufacture of high quality eyewearensuring; The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe. All laboratory equipment is maintained/calibrated in accordance with company guidelines. Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control. The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy. Duties may vary in accordance with customer demand and store structure. Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice. Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible. You could go on to acquire higher level optical qualifications such as: Ophthalmic Dispensing- Become a qualified Dispensing Optician. Contact lens Optician - fit Contact lenses. Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons. Optometry courses - carry out full eye examinations and issue prescriptions. Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses. In-practice trainer - You could use your knowledge to train others. Other non-clinical roles: Practice Management you could complete a management course. Practice ownership you could go into business yourself, partnership or franchise. Employer Description:We opened our first Vision Express store over thirty years ago in Gateshead. Today we now have over 550 stores across the UK and Ireland. A lot of things have changed over the years, but our number one goal has stayed the same. We want to make life that bit easier and more enjoyable for our customers.Working Hours :Monday to Friday, 9:30am to 5:00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working ....Read more...
Optical Assistant Apprentice
Key Responsibilities of the Role (but not limited to the role): Conduct and Legalisation Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements To ensure all in-store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws To have a good working knowledge of the Vision Express Ways of Working To take personal responsibility for own development ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes Maintain the highest store standards possible, including the appearance of both store and own personal presentation Sales and Service To act as a Vision Express brand ambassador creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer To support the management team in achieving the required targeted growth in sales and profit To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections of every Vision Express customer To provide accurate and knowledgeable advice and guidance to meet each customers specific needs through the recommendations made, selection and purchase of all types of eye-wear and eye-care solutions To conduct eyewear repairs and order replacements when required To participate in all stock take activity as determined by the management team Key holder duties after successful completion of silver training (if and when required) Make decisions within the agreed scope of your role on matters relating to the day to day retail operation within your store, escalate to line manager where required Team Work and Communication To maintain good and professional working relationships with the store team Attend and participate in morning briefs and team meetings To provide honest feedback to the management team to support ongoing improvements Any other duties or responsibilities as reasonably requested by line management Additional Responsibilities: Where applicable, to use in-store laboratory equipment in the production and manufacture of high quality eyewearensuring: The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe All laboratory equipment is maintained/calibrated in accordance with company guidelines Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control. The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy. Duties may vary in accordance with customer demand and store structure Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice. Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible. You could go on to acquire higher level optical qualifications such as: Ophthalmic Dispensing- Become a qualified Dispensing Optician. Contact lens Optician - fit Contact lenses. Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons. Optometry courses - carry out full eye examinations and issue prescriptions. Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses. In-practice trainer - You could use your knowledge to train others. Other non-clinical roles: Practice Management you could complete a management course. Practice ownership you could go into business yourself, partnership or franchise. Employer Description:We opened our first Vision Express store over thirty years ago in Gateshead. Today we now have over 550 stores across the UK and Ireland. A lot of things have changed over the years, but our number one goal has stayed the same. We want to make life that bit easier and more enjoyable for our customers.Working Hours :Monday to Friday, 9:30am to 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Administrative skills,Team working ....Read more...
Optical Assistant Apprentice
Key Responsibilities of the Role (But not limited to the role): Conduct and Legalisation Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements To ensure all in-store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws To have a good working knowledge of the Vision Express Ways of Working To take personal responsibility for own development ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes Maintain the highest store standards possible, including the appearance of both store and own personal presentation. Sales and Service To act as a Vision Express brand ambassador creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer To support the management team in achieving the required targeted growth in sales and profit To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections of every Vision Express customer To provide accurate and knowledgeable advice and guidance to meet each customers specific needs through the recommendations made, selection and purchase of all types of eye-wear and eye-care solutions To conduct eyewear repairs and order replacements when required To participate in all stock take activity as determined by the management team. Key holder duties after successful completion of silver training (if and when required) Make decisions within the agreed scope of your role on matters relating to the day to day retail operation within your store, escalate to line manager where required. Team Work and Communication To maintain good and professional working relationships with the store team Attend and participate in morning briefs and team meetings To provide honest feedback to the management team to support ongoing improvements Any other duties or responsibilities as reasonably requested by line management. Additional Responsibilities:Where applicable, to use in-store laboratory equipment in the production and manufacture of high quality eyewearensuring; The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe All laboratory equipment is maintained/calibrated in accordance with company guidelines Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control. The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy. Duties may vary in accordance with customer demand and store structure. Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice. Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible. You could go on to acquire higher level optical qualifications such as: Ophthalmic Dispensing- Become a qualified Dispensing Optician. Contact lens Optician - fit Contact lenses. Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons. Optometry courses - carry out full eye examinations and issue prescriptions. Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses. In-practice trainer - You could use your knowledge to train others. Other non-clinical roles: Practice Management you could complete a management course. Practice ownership you could go into business yourself, partnership or franchise. Employer Description:We opened our first Vision Express store over thirty years ago in Gateshead. Today we now have over 550 stores across the UK and Ireland. A lot of things have changed over the years, but our number one goal has stayed the same. We want to make life that bit easier and more enjoyable for our customers.Working Hours :Monday to Friday 9:30am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills ....Read more...
Optical Assistant Apprentice
Key responsibilities of the role (but not limited to the role): Conduct and Legalisation: Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements To ensure all in-store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws To have a good working knowledge of the Vision Express Ways of Working To take personal responsibility for your own development, ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes Maintain the highest store standards possible, including the appearance of both store and your own personal presentation Sales and Service: To act as a Vision Express brand ambassador, creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer To support the management team in achieving the required targeted growth in sales and profit To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections for every Vision Express customer To provide accurate and knowledgeable advice and guidance to meet each customer's specific needs through the recommendations made, selection and purchase of all types of eye-wear and eye-care solutions To conduct eyewear repairs and order replacements when required To participate in all stock take activity as determined by the management team Key holder duties after successful completion of silver training (if and when required) Make decisions within the agreed scope of your role on matters relating to the day-to-day retail operation within your store. Escalate to line manager where required Team Work and Communication: To maintain good and professional working relationships with the store team Attend and participate in morning briefs and team meetings To provide honest feedback to the management team to support ongoing improvements Any other duties or responsibilities as reasonably requested by line management. Additional Responsibilities: Where applicable, to use in-store laboratory equipment in the production and manufacture of high-quality eyewear ensuring: The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe All laboratory equipment is maintained/calibrated in accordance with company guidelines Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy Duties may vary in accordance with customer demand and store structure Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice. Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part-time working are often possible. You could go on to acquire higher level optical qualifications such as: Ophthalmic Dispensing – Become a qualified Dispensing Optician Contact lens Optician - fit Contact lenses Low vision specialist helps people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-optical aids such as bump-ons Optometry courses – carry out full eye examinations and issue prescriptions Clinical representative – visiting practices introducing new frame ranges and ophthalmic lenses In-practice trainer – You could use your knowledge to train others Other non-clinical roles: Practice Management – you could complete a management course Practice ownership – you could go into business yourself, partnership or franchise Employer Description:We opened our first Vision Express store over thirty years ago in Gateshead. Today we now have over 550 stores across the UK and Ireland. A lot of things have changed over the years, but our number one goal has stayed the same. We want to make life that bit easier and more enjoyable for our customers.Working Hours :Monday to Friday between 9:30am to 5pm.Skills: IT skills,Attention to detail,Customer care skills,Administrative skills,Team working ....Read more...
Optical Assistant Apprentice
Key Responsibilities of the Role (But not limited to the role): Conduct and Legalisation Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements To ensure all in-store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws To have a good working knowledge of the Vision Express Ways of Working To take personal responsibility for own development ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes Maintain the highest store standards possible, including the appearance of both store and own personal presentation Sales and Service To act as a Vision Express brand ambassador creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer To support the management team in achieving the required targeted growth in sales and profit To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections of every Vision Express customer To provide accurate and knowledgeable advice and guidance to meet each customers specific needs through the recommendations made, selection and purchase of all types of eye-wear and eye-care solutions To conduct eyewear repairs and order replacements when required To participate in all stock take activity as determined by the management team. Key holder duties after successful completion of silver training (if and when required) Make decisions within the agreed scope of your role on matters relating to the day to day retail operation within your store, escalate to line manager where required Team Work and Communication To maintain good and professional working relationships with the store team Attend and participate in morning briefs and team meetings To provide honest feedback to the management team to support ongoing improvements Any other duties or responsibilities as reasonably requested by line management. Additional Responsibilities: Where applicable, to use in-store laboratory equipment in the production and manufacture of high quality eyewearensuring; The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe All laboratory equipment is maintained/calibrated in accordance with company guidelines Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy Duties may vary in accordance with customer demand and store structure Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice. Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible. You could go on to acquire higher level optical qualifications such as: Ophthalmic Dispensing- Become a qualified Dispensing Optician Contact lens Optician - fit Contact lenses Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons Optometry courses - carry out full eye examinations and issue prescriptions Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses In-practice trainer - You could use your knowledge to train others Other non-clinical roles: Practice Management you could complete a management course Practice ownership you could go into business yourself, partnership or franchise Employer Description:We opened our first Vision Express store over thirty years ago in Gateshead. Today we now have over 550 stores across the UK and Ireland. A lot of things have changed over the years, but our number one goal has stayed the same. We want to make life that bit easier and more enjoyable for our customers.Working Hours :Monday to Friday, 9:30am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Team working ....Read more...
Payroll Processor Apprentice
We're on the hunt for someone looking to further develop themselves and join us in our Payroll team as a Payroll Processor. This will come with an exciting opportunity to work towards a Level 5 apprenticeship. The Payroll Processor will assist in the collation and processing of the monthly payroll and annual processes including P11D’s, P60’s, salary review, PRP payments and PSA agreement. This also involves end of year and quarterly system updates. Provide support to colleagues and managers on general Payroll queries and complete admin and payroll tasks. What the role will look like: Assist in the processing of end-to-end payroll in adherence with legislation and company procedures Checking of the HR/Payroll processing system and records by ensuring that all of the employee information is received on time for the coming payroll month and all relevant payments/deductions are calculated and checked for accuracy Identify, investigate and resolve any discrepancies in information provided to payroll for input by all other areas of the Society Manual calculations including backpay, holiday pay, SSP, SMP and all other statutory payments Monthly management reporting Assisting with all enquiries from colleagues, Executive’s, HMRC, DWP and any other external bodies Work collaboratively with the HR Administration team Support the broader team to undertake process efficiency reviews. Ensure regular reviews of ways of working to ensure automation is taken full advantage of, avoid duplication of effort, and to support the team in adopting a continual improvement approach Assisting with system upgrades and testing as and when required including year-end processes Ensuring the Society is compliant with National Minimum wage regulations and Real Living Wage standards Administering and monitoring salary sacrifice schemes in line with regulatory and scheme requirements For more details on the role please refer to the job description at the bottom of the advert Training:This program covers the key duties of a Payroll Assistant Manager level 5, they include: Manage and Analyse the payroll workload and accountabilities; giving you the skills to plan and prioritise the payroll schedule Provide direction and oversee the timely collation of both the payroll and the benefits data Provide expert practical and/or factual support and guidance internally and externally Manage direct responsibility for the pay and the benefit calculations in complex situations Lead and oversee delivery for the quality assurance of your team’s pay and benefit calculations Analyse and reconcile the finalised payroll process Lead all the operations and the systems to ensure compliance with any relevant legislation, regulations, codes of governance and professional ethics Contribute to the successful recruitment and retention of your team, providing leadership and guidance to identify and retain the best possible workforce Manage both personal and team professional and self-development. Ensuring personal skills are keeping up with industry standards, whilst providing job satisfaction for team members Analyse and evaluate the pay and benefits and reporting systems, procedures, and controls in line with changes in technology Design and implement effective communication strategies, which will allow for the improvement of overall team collaboration, efficiency and productivity Strive to maximise the efficiency and accuracy of all processes and payroll by providing continual improvements, using data to drive decisions Training Outcome:Full-time position upon successful completion of the apprenticeship. We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We’ll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we’re looking for. If you need any support with applying to one of our roles, get in touch at careers@westbrom.co.ukEmployer Description:Why choose the West Brom? At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We’re proud of our heritage and absolutely believe that the West Brom is a great place to work. Our employers are the heart of bringing our new vision to life- where our customers and communities own a more secure future. Everyday, through the work they do together and the care they show, they’re helping turn that vision into real and lasting. We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We’ll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we’re looking for. If you need any support with applying to one of our roles, get in touch at careers@westbrom.co.uk.Working Hours :Monday to Friday 9am to 5pm, shiftsSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...
Payroll Assistant
Purpose of the Role The Payroll Assistant will provide high-quality and comprehensive business support services to ensure the effective delivery of payroll functions. Working within a busy exchequer team, the postholder will be responsible for supporting payroll operations, following standard processes with accuracy, and delivering excellent customer service to both internal and external stakeholders. The role requires attention to detail, the ability to prioritise workloads, and a commitment to continuous improvement and efficiency. Key Responsibilities Deliver accurate and timely business support to ensure effective operation of payroll services, including: Data entry and analysis Record keeping Responding to payroll queries Providing administrative support at payroll-related meetings Support the delivery of the monthly payroll cycle, ensuring tasks are completed within agreed deadlines. Provide high-quality customer service, resolving straightforward enquiries and escalating complex issues when required. Ensure accurate audit trails are maintained and that records are processed in line with compliance standards. Contribute to continuous improvement, helping to identify opportunities for greater efficiency, automation, and improved working practices. Develop knowledge and skills to carry out payroll and business support tasks consistently and effectively. Support the induction and on-the-job training of new colleagues. Organise and prioritise workloads to meet deadlines, keeping managers updated on any issues that may affect service delivery. Provide accurate notes, minutes, or written records of meetings as required. Work collaboratively as part of the payroll team and provide flexible support across different work streams as needed. Skills, Knowledge & Experience Essential: Experience of working within a business support or payroll-related environment, delivering accurate and timely services. Strong communication skills with the ability to deal effectively and professionally with a wide range of stakeholders. High level of IT literacy, including use of Microsoft Office applications (Word, Excel, Outlook). Experience of delivering excellent customer service in a fast-paced environment. Ability to manage workloads, prioritise effectively, and meet deadlines. Commitment to continuous improvement and developing skills and knowledge. Desirable: Previous payroll experience. Working knowledge of HR/Payroll systems such as SAP. Behaviours & Competencies Take Responsibility: Demonstrates accountability for work, delivering results with a proactive, positive approach. Open, Honest and Respectful: Communicates clearly and courteously, building trust and positive working relationships. Listen and Learn: Responds to feedback constructively and adapts approach where needed. Work Together: Collaborates effectively with colleagues, sharing knowledge to achieve collective goals. ....Read more...