Acting as a first point of contact for incoming customer enquiries by phone and email
Providing accurate information regarding services, job status, and operational requirements
Logging customer jobs and supporting ticketing accurately within the company system
Liaising daily with drivers to ensure they have accurate job sheets, site access details, and disposal information
Communicating any changes or issues to drivers and planners in real-time
Supporting the Transport Planner with scheduling, reallocating jobs, and managing driver availability when required
Ensuring compliance information (waste transfer notes, permits, photos, disposal tickets) is uploaded and correctly recorded
Assisting with generating and sending customer job confirmations, updates, and completion reports
Updating customer records, site details, and job notes on internal systems
Supporting job checks, and general administrative tasks
Helping to monitor shared inboxes and action queries in line with service desk requirements
Learning and understanding the basics of the liquid waste industry, including tanker operations, disposal sites, and environmental compliance
Ensuring customer and driver information meets regulatory requirements
Escalating compliance or safety concerns to the operations team
Minimum of 6 hours per week spent on apprenticeship work and training
Training:Business Administrator Level 3.
You'll attend monthly 1-2-1 meetings (online via teams every month - NO classroom OR college!) with your tutor and learn about modules including the organisation, stakeholders, relevant regulation, business fundamentals, processes & external factors. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer.Training Outcome:As with any apprenticeship opportunity - if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business.Employer Description:Environmental Waste Management (EWM) is a fast-growing business specialising in liquid waste disposal and the removal of hazardous waste. Based in Epping, their team of highly skilled professionals handle flood-related waste, contaminated materials, sewage, industrial waste and are specialists with hazardous waste removal.Working Hours :Monday to Friday 9am to 5pm.Skills: Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Logical,Organisation skills,Problem solving skills,Team working....Read more...
As a Business Administration Apprentice at Uniq Recycling, you will play a key role in supporting the smooth running of our daily operations. No two days are the same in our fast-growing recycling business, and you’ll gain experience across multiple departments, including sales, logistics, compliance, and customer service.
An average day may involve assisting with documentation for collections and recycling processes, communicating with customers and suppliers, and helping maintain organised and compliant records.
You will work closely with the wider team to ensure that paperwork, schedules, and administrative tasks are completed accurately and on time. This apprenticeship offers a hands-on opportunity to develop professional skills while contributing to the environmentally responsible work we do.
Throughout your week, you will gain experience in a range of tasks such as processing invoices and delivery notes, supporting the scheduling of collections, and helping produce compliance certificates.
You will receive training and guidance from experienced team members and have the chance to build confidence in communication, organisation, and office technology.During your apprenticeship, you could be involved in tasks such as:• Providing day-to-day administrative support across departments including logistics, compliance, and sales.• Processing and managing key documents such as invoices, delivery notes, waste transfer notes, and recycling compliance paperwork.• Supporting the scheduling and coordination of collections, deliveries, and internal meetings.• Communicating professionally with customers, suppliers, and contractors via phone and email to ensure accurate information and high-quality service.• Organising, updating, and maintaining both digital and physical records in line with GDPR requirements.• Assisting with the creation and distribution of recycling, data destruction, and compliance certificates.• Helping to streamline administrative systems and suggesting improvements to increase efficiency.• Using Microsoft Office tools, CRM systems, and internal platforms to complete tasks accurately and efficiently.As part of your apprenticeship, you will work alongside experienced colleagues who will guide and support your development. You’ll gain valuable workplace skills such as time management, communication, teamwork, organisation, and attention to detail. By the end of the programme, you’ll have strong foundational administrative experience within a dynamic, environmentally focused organisation.
This role is ideal for someone who is enthusiastic, eager to learn, and interested in building a long-term career in business administration. You will be an important part of the team, contributing to smooth operations and helping us deliver sustainable recycling solutions to our customers.Training:Level 3 Business Administrator apprenticeship standard (can include Level 2 elements if required)Level 2 Functional Skills in maths and English (if required)This apprenticeship is delivered through a combination of Work Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.Training Outcome:The possibility of a full-time position after completion.Employer Description:At Uniq Recycling, we’re dedicated to reducing environmental impact through innovative and sustainable recycling solutions. Based in Burton-on-Trent, we specialise in the collection, processing, and responsible disposal of a wide range of recyclable materials. As our business continues to grow, we’re looking for a motivated and detail-oriented individual to join our team as a Business Administration Apprentice. This is an excellent opportunity to develop valuable skills and gain practical experience in a dynamic and environmentally focused organisation.Working Hours :Monday - Thursday, 9am-5pm. Friday, 9-4:30pm, 1 hour daily lunch break.Skills: Administrative skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Organisation skills,Presentation skills,Problem solving skills,Team working,Time-Management....Read more...
As a Business Administrator Apprentice, you will learn how to provide essential administrative and organisational support to help Enabling Lives deliver high-quality, person-centred care. During your apprenticeship, you will develop skills in recruitment, HR, finance, and general office administration while working as part of a friendly and supportive team.
This role is ideal for someone who is motivated, organised, eager to learn, and passionate about helping others.
Key Responsibilities
Recruitment and Onboarding
Help advertise job vacancies and attract the right candidates.
Support with reviewing applications and scheduling interviews.
Assist with completing important pre-employment checks such as references, DBS checks, and right-to-work.
Help prepare new starter paperwork and set up profiles on digital systems.
Keep recruitment records up to date in line with company and CQC standards.
HR and Staff Development Support
Update staff records, HR databases, and personnel files.
Maintain the staff training matrix and help book required training.
Communicate with staff to remind them about training, meetings, and supervision sessions.
Support managers with tracking absences and updating attendance records.
Contribute to staff development activities, with opportunities to train as a future “Train the Trainer” if desired.
Operational and Administrative Support
Keep logs updated for safeguarding, incidents, complaints, and quality assurance.
Manage filing systems and archives to ensure information is organised and accessible.
Order and monitor office supplies, PPE, and other resources.
Help create newsletters to keep staff informed.
Support with diary management, arranging meetings, taking minutes, and tracking actions.
Suggest improvements to help make processes more efficient.
Finance and Payroll Support
Support payroll tasks such as collecting hours worked and tracking holidays.
Process staff expense paperwork.
Scan and organise finance documents.
Work with the Finance Director to ensure financial records are accurate.
Values and Behaviours
Compassion: Ensuring all tasks are undertaken with empathy for staff and the people we support.
Accountability: Owning responsibilities and delivering work to the highest standards.
Innovation: Continuously seeking to improve processes and introduce efficient solutions.
Respect: Supporting colleagues and service users in a way that promotes dignity and inclusion.
Collaboration: Building strong relationships across teams to achieve shared goals.
Please note: You will be required to travel to Birmingham on at least 1 occasion per week.Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12 month apprenticeship you will have gained your Business Administration Apprenticeship Level 3 qualification.Training Outcome:Possibility of a full time role after the completion of the apprenticeship.Employer Description:At Enabling Lives, we believe in the potential of everyone & enable them to work towards their goals, live more independently and take control of their lives. We listen and involve each person to design, implement and evaluate their support. We work closely with the people, their families and their circle of support to achieve their goals together.Working Hours :Monday - Friday, 09:00 - 17:00.Skills: Communication skills,Attention to detail,Organisation skills....Read more...
Customer Service AdministratorLocation: Surrey Wheelchair ServicesSalary/Rate: £25,521.60 paMonday to Friday 8.00am – 5.00pm, 40 hours a weekKingsway Business Park, Forsyth Road GU21 5SARewards & Benefits:
Company Pension SchemeFree on-site parkingLife Assurance SchemeCompany Sick Pay SchemeWellbeing initiatives
We are currently looking for a Customer Service Coordinator to join the team within our Surrey Wheelchair Service Centre based in Woking. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or enquires.We are a fast-growing business and a leading provider of Healthcare Service solutions. We work in partnership with the NHS to deliver the Surrey Wheelchair Service which is an integrated service delivering clinical needs and a repair service.The Role:
Manage incoming calls and emails, answering any queries in a timely and professional manner.Coordinating equipment to be delivered, serviced, or collected by our field-based Engineers.Monitoring and progressing orders by checking with suppliers.Entering referral information for clinical triage via both telephone and email.General administration that supports daily activities and duties
What are we looking for?
Strong experience in a similar busy and fast paced office environmentRelevant telephone-based customer service experienceGood attention to detail and accuracyPrevious administration and diary management experienceProfessional and confident manner on the telephone and through emailCompetent IT skills with Microsoft Office programmes and ability to learn new systems.
This Customer Service Coordinator role is working in a regulated activity and may be subject to an enhanced DBS disclosure.No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we will gladly accept applications from all sections of the community. INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
To have a thorough knowledge of all practice procedures
To work in accordance with written protocols
Scanning paper letters into medical records
Receiving patients, consulting with members of practice team
Be able to cover all reception position as necessary
Answer a large volume of incoming calls, supporting and directing patients appropriately
Make a large volume of outgoing calls, to other healthcare professionals and patients, to pass on clear, accurate messages in accordance with GDPR
Process repeat prescription requests in accordance with practice guidelines
Process appointment requests for today/future appointments from patients by telephone, in person and electronically
Deal with visits/requests
Ensure total familiarity with all appointment systems including regular and incidental variations
Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record
Monitor flow of patients into the waiting room ensuring the appointment system accurately reflects the arrival of patients
Monitor effectiveness of the system and report any problems or variations
Registrations of new patients
Process patients’ changes of address – computer data (have knowledge of practice area)
Process repeat prescription requests in accordance with practice guidelines
Provide administrative support to members of the primary health care team in the following areas ensuring appropriate practice records are kept up to date Cytology Pathology results Immunisation recalls (including childhood immunisations) Orders
Clear rooms after surgeries and stock prior to surgeries
Ensure building security – have thorough knowledge of doors/windows/alarm
Any other tasks allocated by managers
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
Possible progression for suitable candidate
Employer Description:Bewick Road Surgery is a friendly Practice based in central Gateshead. We are an incredibly busy, fast paced teaching practice with around 8,000 patients. We have a team of GPs, nurse practitioner, nurse, and reception/admin staff who all work together to provide the best possible health care for our patients.Working Hours :Across Monday to Friday, between 7.30am and 6.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Non judgemental....Read more...
We’ve got a fantastic opportunity for a Business Administrator to join our Doncaster team. This is a role for someone who thrives in a dynamic, fast-paced care environment, with a passion for high standards, people, and processes.
Working closely with our registered manager and operations team, you’ll play a key part in ensuring our service runs smoothly behind the scenes—from onboarding new staff to keeping documentation watertight, tracking compliance, managing schedules, and supporting clients with queries.
You’ll be the glue that holds things together. Each day will bring something new, but you can expect to:
Manage key administrative processes across our care and recruitment divisions
Coordinate staff files, training records, DBS checks, and compliance documents
Monitor emails, handle inbound enquiries, and keep client records up to date
Support the onboarding of new care workers and health professionals
Assist in rota scheduling, timesheet logging, and payroll preparation
Track KPIs, update logs, and maintain our internal SharePoint/CRM systems
Respond professionally to client queries, complaints, or requests
Provide ad-hoc support with marketing, invoicing, policies, or events
Help maintain excellent CQC readiness, audit trails, and quality standards
Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Business Admin qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
Training Outcome:
Potential opportunity of staying full-time upon successful completion of the Apprenticeship
Employer Description:A care agency committed to delivering high-quality, compassionate care that empowers individuals to live comfortably and independently in their own homes. Our mission is to make a positive difference in the lives of those we support by providing person-centered care that respects individual needs, promotes dignity, and enhances overall well-being.Working Hours :Monday - Friday 9am - 5pm with 30 minutes lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working,Initiative,Microsoft Office....Read more...
Handle incoming calls, emails, and customer enquiries in a friendly and professional manner.
Assist with scheduling appointments, site visits, and project timelines, attending construction sites for pre-start meetings with the contracts department.
Maintain accurate records, including job sheets, invoices, purchase orders, and customer information.
Support the preparation of quotations, contracts, and other company documentation, work with the estimating department and learn to markup site plans.
Liaise with suppliers to order materials and track deliveries.
Update internal systems and databases to ensure information is current and compliant.
Prepare and organise paperwork for roofing teams before they head to site.
Contribute to the smooth running of the office by managing filing, scanning, photocopying, and other general admin tasks.
Provide support to management with ad-hoc tasks and ongoing projects.
Attend site visits with our contracts teams to review on site progress.
Training:You will be undertaking the Level 3 Business Administrator Apprenticeship Standard and fully supported by HTP Apprenticeship College.
You will be developing Knowledge, Skills, and Behaviours in the following areas:
IT
Record and Document Production
Decision Making
Interpersonal Skills
Quality Planning
Project Management
Business Processes
As part of the off-the-job training, you will complete a portfolio of evidence, attend online workshops, have time to study independently, undertake research and write assignments.
The apprenticeship is assessed independently at the end of the practical training. The assessments include an online multiple-choice test, a business project and presentation and a professional discussion based on a portfolio of evidence.Training Outcome:Upon successful completion of the apprenticeship, there may be the opportunity of a permanent role.Employer Description:For over 90 years, Elliotts Premier Roofing have provided superior roofing solutions for residential and commercial projects across the south of England.
At Elliott’s Premier Roofing, we bring hands-on expertise to every project, delivering high-performance roofing solutions for homes and businesses alike. From complex designs to tailored advice, we bring precision, craftsmanship, and world-class service to every job.Working Hours :8.00am - 5.00pm, Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Non judgemental....Read more...
To be part of a team of staff providing data management services to all customers (internal and external) including enrolment, data input, timetabling, & registers
Processing and updating personal and qualification data onto the College’s student records management system and other associated software applications, with a high and consistent level of accuracy
Ensuring that data captured is audit compliant, with feedback detailing any issues to relevant parties
To work flexibly to assist with a range of administration tasks across the CIS function as required, including general office duties i.e. photocopying, filing, scanning etc.
To assist in the timetabling of courses and rooms across the College campuses
To make telephone calls, deal with routine enquiries, supply accurate information and take messages with a consistently high level of customer service
To develop an understanding of the various funding streams and methodologies that exist in the further education (FE) sector
To assist in data preparation prior to the submission of funding returns, including error correction (with the use of DSAT and FIS software)
Play a role in the preparation and planning of induction and enrolment events
Proactively monitor and administer change requests through the College change request system incl. student data amends and withdrawals
Attend college on a regular basis (likely to be a day release model) to complete and achieve your apprentice programme
Attend and contribute on staff development events
To develop effective use of the College’s communication systems including email and telephone, always ensuring a high level of customer care
Carry out any other duties that are commensurate with the post
Training:Level 3 Business Administrator course:
At Westmorland Campus, Kendal College
1 day a week
Training Outcome:Potential for progression into other college roles.Employer Description:Kendal College is a FE provider, made up of 3 campuses, that provides outstanding education and training opportunities that are responsive to the needs of our students and our community.
All our actions will help develop our students to deliver positive economic and sustainable environmental change both now and in the future.Working Hours :Monday - Thursday, 08:30 - 17:00.
Friday, 08:30 - 16:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Polite....Read more...
You are expected to carry out your duties in a professional, efficient and friendly manner at all times. To provide general administration assistance where necessary including:-
Answering incoming calls and forwarding appropriately.
Making appointments for clients and maintaining diaries.
Greeting clients/visitors and ensuring they are seen by the appropriate person with the minimum of delay.
Taking cash or cheques from clients and issuing receipts.
Managing incoming and outgoing post and faxes including scanning incoming post to members of staff.
Assisting with photocopying and scanning.
Typing.
Filing.
Keeping the reception area tidy and the information displays stocked with current leaflets.
Other responsibilities/duties
Business Administration Apprentices are not authorised or held out to give any legal advice to clients and must not do so.
Client confidentiality to be maintained at all times.
Such other reasonable tasks as and when required to assist and further the business of the employer.
Compliance with the policies, procedures and systems set out in the Quality Procedures Manual.
Training:All training will take place in the workplace and a college tutor will visit the workplace.
Business Administrator (Level 3) apprenticeship standard.Training Outcome:There may be opportunity for permanent employment once the apprenticeship is complete.Employer Description:TMJ Legal Services Ltd are a regional firm of solicitors established in 1986 offering a wide range of services to private and business clients. They have offices in Hartlepool, Peterlee, Durham, and Wingate, so they are well-placed to serve clients in the North East.
The firm has been awarded the Lexcel Legal Practice Quality Mark annually since 2018. The accreditation, from The Law Society of England and Wales, recognises excellence within legal practices.
The firm has many areas of expertise, and they are an accredited member firm of the Law Society Panels for Conveyancing Quality Scheme and Personal Injury. They also have accredited experts with Resolution for family law and The Association of Lifetime Lawyers for wills and probate work.Working Hours :The work pattern will be Monday to Friday, 9am – 5pm with 45 minutes for lunch = 36.25 hours per week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Initiative....Read more...
Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC and DVLA.
This apprenticeship offers a fantastic opportunity to begin your career in Learning & Development within one of the UK’s leading professional services groups.
You will gain valuable, hands-on experience across all areas of the L&D function - including training coordination, learning systems administration, course evaluation, and digital learning. With full support from the Group Training Manager and wider L&D team, you’ll have access to ongoing mentoring, development plans, and opportunities to progress into roles such as:
Learning & Development Coordinator
Learning & Development Specialist
Systems or E-Learning Administrator
Learning & Development Business Partner
At CDER Group, we are passionate about developing our people and investing in future talent - this apprenticeship is just the first step in building your long-term career with us.
Your role will include:
Answer and direct phone calls and L&D queries
Manage the shared L&D inbox, ensuring professional and timely responses
Support training coordination - booking sessions, sending calendar invites, and maintaining attendance records
Manage training enrolments and completion records on the Learning Management System (LMS)
Assist with uploading content, creating reports, and maintaining data accuracy within the LMS
Support the issue of certificates and post-course feedback collection
Maintain digital filing systems and training logs
Provide general administrative support to the L&D team
Benefits Include:
Gym membership contribution: we will give you up to £20 per month towards your gym membership
Company pension
24/7 employee assistance programme
Company sick pay
Referral programme
Discounts and savings available on our bespoke staff rewards platform
Casual dress
Free onsite parking (excluding City of London)
Cycle to work scheme
25 days holiday, rising to 28
Regular subsidised social events
Voluntary service opportunities to a charity of your choice – up to two days per year
Long service awards
Enhanced family leave
Working hours that are flexible
Extra holiday days available to buy, up to five days per year
Death in Service Benefit
As if that wasn’t enough, we even provide you with unlimited refreshments, regular mouth-watering treats and healthy snacks each week
Training:
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years
We’re privileged to help individuals unlock their potential and realise the value of their skills and talents
We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment
On completion of this 12 month apprenticeship you will have gained your Business Administration Apprenticeship Level 3 Qualification
Training Outcome:
Possibility of a full time role after the completion of the apprenticeship
Employer Description:In 2020, CDER Group launched their pioneering ethical and effective approach to collection and enforcement, centred on our belief that everyone has a right to be treated fairly, regardless of their situation. We continue to lead the way, balancing sensitive treatment for customers in vulnerable situations with intelligence-led operations that optimise collections from those who are able to pay.Working Hours :Monday - Friday, 09:00 - 17:00Skills: Communication skills,IT skills,Attention to detail....Read more...
Main Duties
Maintain accurate and confidential pupil records, enrolment information, and attendance data.
Manage communication with parents, staff, and external agencies via phone, email, and newsletters.
Coordinate meetings, school events, and activities, including preparing materials.
Support procurement processes and manage inventories of resources and equipment.
Assist with the implementation of school policies and procedures.
Provide administrative support to teachers, leadership, and external professionals.
Respond to student and parent enquiries professionally and promptly.
Support the onboarding and induction of new staff members.
Manage digital communication systems, databases, and basic IT queries.
Serve as a liaison between the school, families, and community partners.
Carry out additional administrative duties as required by the Executive Headteacher or leadership team.
Training:
Study towards the Level 3 Business Administrator Apprenticeship Standard.
Regular mentoring and development support from school staff.
Opportunities to gain experience across different administrative functions.
Ongoing review meetings to monitor your progress and support your growth.
Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday, Tuesday, Thursday and Friday: 08:30 - 16:00.
Wednesday: 08:30 - 15:00, with a 30 minute break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Key responsibilities include:
Dealing with members and potential members in a friendly, professional and ethical way by: phone, email, text, writing and in person
Review documents provided by members, being aware of potentially fraudulent activity following training and guidance provided
Accurately verify and store correctly relevant documentation
Making decisions to accept documentation provided
Access member accounts with attention to security controls, to protect the confidentiality of member data
Ensure accurate notes are recorded after interaction with members
Dealing with member enquiries and requests, such as:
- Account opening/changes
- Savings deposits
- Savings withdrawals
- Payroll changes
- Loan applications
- Inputting data into computer systems
- Processing incoming mail
- Preparing post for despatch
Personal Specification:
High standard of verbal and written communication skills
Confident in dealing with members by phone, in writing and in person
Confident in dealing with vulnerabilities over the phone
Organise and prioritise own workload
Ability to give each task the right attention to detail
Pro-active in delivering high levels of Customer Service
Training:
Level 3 Business Administration
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week.
Training Outcome:Possible full time permanent position upon completion of the apprenticeship.Employer Description:One of the largest Credit Unions in the UK, with over 34,000 members. They specialise in working with businesses to help their employees save money with different saving accounts available, as well as offering loans. The Member Services Phone Administrator is responsible for ensuring all members and potential members receive a high-quality experience when dealing with the credit union. You ensure that all members are treated fairly and are provided with accurate and timely information regarding their accounts with us. You ensure that member requests are processed both securely and promptly. In this role you'll be delivering an excellent customer experience, and no day will be the same. You'll be talking to a range of members over the phone, handling queries, updating information, processing membership information and making changes on the company software; always ensuring administrative tasks are dealt with effectively. You work with high standards and ensure that we keep our members needs at the heart of what we do.Working Hours :Monday to Friday, 09:00 - 17:00 and 1 Saturday a month, 09:00 - 13:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative....Read more...
Role and Responsibilities:
Printing of export documentation
Certifying and authenticating export documentation when fully trained and accreditation reached
Printing of export declarations and onboarding of new customers
Live inputting of export declarations when fully trained and accreditation reached
Update all formal undertakings ensuring the systems are up to date
Daily and monthly invoicing of clients for the above services and credit chasing
Being fully compliant with the eCert system, populating, cleansing and managing the dashboard
Ensure the post is despatched on a daily basis
Attending client meetings and Chamber events as and when required
Maintain appropriate files, reports, documentation, and data
Contacting clients with details of our services and promoting the International Business Team
Assist with marketing and communications
Engage in CPD activity to support your learning
Constantly monitor emails within eCert, ATA, International and your own inbox for follow-up action
Ensure the website is up to date with all current information
Shredding of all confidential information on a daily basis
Updating client records in Rubi on a daily basis, telephone calls, emails, support/assistance given, visits etc
Updating the wipe boards with regular information and additions
Be flexible in accordance with the requirements of the business and carry out any other duties as required
There will be some work required outside normal working hours in order to meet the needs of the business.
A reasonable amount of overtime and travel is therefore expected.
‘We are Positive, Collaborative, Innovative and Supportive and are Ambassadors for the Chamber in all we do’Training:
Business Administrator Level 3 Apprenticeship Standard
Training will take place one day per week at Burnley College
Training Outcome:
Potential progression into full time employment on successful completion of the apprenticeship
Employer Description:East Lancashire Chamber of Commerce is a locally based private sector organisation, owned by the Members and accredited by the British Chambers of Commerce.
We are committed to helping Pennine Lancashire have a thriving economy. We are active at local, regional and national levels in the influential decision making bodies, whose programmes and investments, both public and private, determine the environment in which business operates.
We help companies across the area with their productivity, by helping reduce costs, providing qualified advice, training and developing staff, increasing sales and improving profits.Working Hours :Monday - Friday, Shifts to be confirmedSkills: Communication skills,Energy,Enthusiasm,Motivation,Smart appearance,Honesty,Integrity,Professional,Open to change....Read more...
As an Accounts/Finance Assistant apprentice, you will play a key role in supporting the finance team with day-to-day financial operations. Your tasks may include:
Processing and recording financial transactions, such as invoices, purchase orders, and receipts
Assisting with bank reconciliations and ensuring records are accurate and up to date
Supporting the preparation of monthly financial reports and spreadsheets
Managing and maintaining organised financial filing systems, both digital and paper-based
Communicating with suppliers and customers to resolve invoice or payment queries
Assisting with VAT returns and other regulatory compliance tasks under supervision
Inputting data into accounting software and updating internal financial systems
Supporting the wider finance team with ad hoc administrative tasks as required
This role offers a great opportunity to gain hands-on experience while developing essential skills in a busy finance environment.Training:The apprentice will receive a combination of on-the-job training and structured learning to support their development. Training will be delivered both in the workplace and through a recognised training provider.
Off-the-job training will take place either remotely or at On Course South West.
The remaining time will be spent working within the finance team, applying skills in a real business environment
The apprentice will follow a structured training plan covering key topics such as bookkeeping, financial documentation, and use of accounting software
Regular reviews will take place between the employer, apprentice, and OCSW to ensure progress and support is aligned
This blended approach ensures the apprentice gains both practical experience and theoretical knowledge to successfully complete the Level 2 AAT qualification.Training Outcome:Upon successful completion of the Accounts/Finance Assistant apprenticeship, the apprentice may progress to the Level 3 AAT Advanced Diploma in Accounting, further developing their skills and knowledge.
With continued study and experience, there are opportunities to pursue roles such as:
Assistant Accountant
Finance Officer
Payroll Administrator
Bookkeeper
In the longer term, apprentices can work towards full AAT membership (MAAT) or continue onto chartered accountancy qualifications such as ACCA, CIMA, or ICAEW, opening doors to senior finance positions such as Management Accountant or Finance Manager.
This apprenticeship provides a strong foundation for a successful career in accountancy and finance.Employer Description:The Inclusivity Group is committed to providing inclusive, person-centred services that empower deaf, disabled, and elderly individuals to live fulfilling, independent lives. We place quality, innovation, and care at the heart of everything we do, creating a supportive environment for both our clients and our team. Our group is made up of three distinct but complementary organisations: Complete Communication, Complete Independence, and Complete Training. Together, these businesses enable us to deliver a seamless, wrap-around service that supports people across communication, independent living, and lifelong learning. Our journey began in 2019 with the founding of Complete Communication by two directors determined to raise standards of support. Despite launching during a global pandemic, the company quickly grew and expanded nationwide. In 2023, we proudly joined forces with Complete Independence and Complete Training to form The Inclusivity Group, strengthening our ability to offer holistic and accessible services. Our vision is to empower people to engage, interact, and feel valued within society. Our mission is to ensure that everyone has the opportunity to be an equal and active member of their community.Working Hours :Monday to Friday, between the hours of 8:30am and 5:30pm (to be discussed at interview).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
We’re looking for an organised and proactive Office Administrator to join our team and play a vital role in supporting our care operations. You’ll be the backbone of the office, ensuring everything runs smoothly so our care assistants can focus on delivering excellent care to our customers.
Your day-to-day will include managing administrative tasks such as:
maintaining accurate customer and staff records
preparing new customer information packs
keeping our systems up to date.
You’ll be the friendly first point of contact for telephone and face-to-face enquiries, communicating professionally with customers, families, and team members.
You’ll support the team by:
managing supplies including uniforms and PPE
handling petty cash
preparing training rooms
assisting with quality assurance checks.
From producing care assistant contracts and ID badges to helping with competitor analysis, you’ll gain valuable insight into all aspects of running a successful care business.
We’re looking for someone who’s flexible, reliable and thrives in a team environment. If you’re detail oriented, have strong communication skills, and want to contribute to a company that make a real difference in people’s lives, we’d love to hear from you.
We’re a trusted Bluebird Care franchise serving communities across Colchester & Tendring and Braintree & Uttlesford. We’re passionate about enabling people to live independently and comfortably in their own homes, delivering high-quality domiciliary care that truly makes a difference.
From supporting older adults and people living with dementia, to providing specialist care for individuals with learning disabilities, physical disabilities, or complex clinical needs, we tailor every service to the person we’re caring for. Whether it’s a quick check-in visit or round-the-clock live-in care, we put our customers at the heart of everything we do.
What sets us apart are our values. We’re kind and caring, building genuine relationships with our customers. We’re professional and respected, maintaining the highest standards of care. We’re fun and passionate, bringing positivity and energy that makes customers look forward to seeing us. We’re innovative, embracing new approaches and technology. And we’re supportive, we’re one family, working together to help people live their best lives.
Join our team and be part of a company that’s proud to deliver outstanding, person-centred care that meets CQC standards and exceeds expectations every day.Training:Our blended approach means that our programmes are flexible and enable you to experience a range of learning and support opportunities in a variety of formats such as online or at a local ACL centre. You will have a dedicated tutor who you will meet (online or face to face) once a month who will guide you through your apprenticeship and prepare you for your End Point Assessment. Reviews of progress are carried out every 12 weeks with the learner, their line manager and the tutor. Additional workshops and seminars will be available to all learners to support additional learning. You will complete a Level 3 Business Administrator apprenticeship.Training Outcome:This apprenticeship offers an excellent foundation for a rewarding career in the care sector. You'll gain hands-on experience across all areas of care service administration, from customer relations and compliance to quality assurance and business operations.
As you develop your skills, you'll have opportunities to progress into roles such as Care Coordinator, Scheduler, or Office Manager, where you'll take on greater responsibility for managing care teams and customer services. Your understanding of both the administrative and operational sides of the business will position you well for supervisory and management positions.
The care sector continues to grow, offering long-term career stability and diverse pathways. Whether you're interested in moving into recruitment, training coordination, quality assurance, or registered management, this role provides the knowledge and experience to help you get there.
You'll work towards a recognised qualification while earning, building a strong professional network, and developing transferable skills in administration, communication, and organisation that will serve you throughout your career. We're committed to supporting our team members' growth and development, providing ongoing training and the opportunity to shape your future in a sector that truly makes a difference.Employer Description:We were established in 2010 and have been proudly serving our local communities across Colchester & Tendring and Braintree & Uttlesford for over 14 years. Since our inception, we've built a strong reputation for delivering compassionate, high-quality domiciliary care that enables people to live independently and comfortably in their own homes.Working Hours :37.5 hours per week (8:30 am – 5:00 pm, Monday to Friday);
This includes 6 hours off-the-job training time (e.g. online classes, shadowing, coursework).
20 days plus public holidaysSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental....Read more...
London / Hybrid (Predominantly Home-Based) Competitive Salary + Up to 15% Bonus + Excellent Benefits Are you a detail-driven accounts professional who enjoys combining bookkeeping with credit control and fee chasing, but not looking for a traditional accountant training route?
This is a great opportunity to join the Business Services team of a highly regarded barristers’ chambers in central London. You’ll become a key part of a small, friendly accounts team, working closely with experienced colleagues to support both day-to-day accounting and the collection of members’ fees.
After an initial office-based onboarding period (c. 4-6 months, 4-5 days per week in chambers), the role will become predominantly home-based, with only occasional visits to chambers (e.g. around once a week or even once a fortnight, depending on the individual and team needs).
Chambers offers excellent training, a genuinely supportive culture and a structured bonus scheme that can pay up to 15% of salary.
It’s an ideal role for someone seeking long-term stability with a strong focus on fee collection, supported by involvement in accounts work.
Reporting to the Accounts Manager, you’ll provide all-round support across both accounts administration and fee collection.
Typical responsibilities will include:
Using Lex and related systems to work through fee workflows, chase outstanding fees and manage aged debt.
Supporting the day-to-day accounts function, including processing payments, posting invoices and maintaining accurate records in Sage.
Liaising with members (barristers) and internal colleagues regarding overdue fees, queries and payment plans.
Uploading and posting data for members who use Xero, ensuring information is accurate and up to date.
Running reports from Sage and related systems as required (e.g. for VAT returns, fee reports and management information).
Ensuring bank payments are set up correctly with a strong focus on accuracy and risk awareness.
Pitching in with the rest of the team to cover key tasks when colleagues are on leave or working reduced hours.
You’ll be joining an experienced team with established processes and procedures already in place. There is a clear structure, but also plenty of support while you learn.
This role could suit a range of backgrounds, from a bright college leaver or recent graduate with some finance exposure, through to an experienced Bookkeeper or Accounts Administrator returning to the workplace. Chambers experience is helpful but absolutely not essential.
We’re particularly interested in people who:
Have some exposure to bookkeeping/accounts (e.g. accounts admin, finance assistant, bookkeeper, fees/credit control, or business/finance studies with bookkeeping modules).
Are happy in a hands-on accounts/admin role, rather than focused on becoming a fully qualified accountant (there is no formal ACCA/ACA study support attached to this role).
Show excellent attention to detail and enjoy working with numbers and data.
Are comfortable juggling dual responsibilities (both bookkeeping/accounts tasks and fee/credit control work).
Communicate clearly and professionally, including when chasing outstanding payments.
Are proactive, conscientious and willing to help the team.
Can quickly pick up new systems and processes and are open to learning how chambers operates.
Experience with Sage and Excel is highly desirable; exposure to Xero would be an added bonus. However, if you have the right foundations and mindset, full training will be provided.
What’s On Offer
In addition to a competitive salary (depending on experience), the package includes:
Hybrid working - after your initial training period in chambers, the role will be predominantly home-based with only occasional time on site.
25 days’ holiday plus bank holidays (with the option to buy up to an additional week after probation).
Performance-related bonus: Up to 15% of salary, based on both chambers’ financial performance and your appraisal rating, paid in two instalments (August and December).
Pension contributions: rising to 5% after successful completion of probation.
Comprehensive private medical cover
Death in service benefit: 4x salary.
Friendly, supportive team with long-serving colleagues and a strong reputation for training and developing staff.
A collegiate, professional environment.
There is genuine scope for progression over time as the team evolves (for example, into more senior accounts roles), but this is also an excellent long-term home for someone who simply wants to do a varied, important accounts role really well.
If you’re an organised, detail-focused accounts professional, or an aspiring bookkeeper with some finance exposure and you like the sound of combining accounts work with fee/credit control in a supportive chambers environment, we’d love to hear from you. Apply now!....Read more...
This is primarily a office-based role in our Leeds office and is fixed-term in line with the length of the apprenticeship.
Deliver team and client administration tasks with accuracy, attention to detail, and pride in your work.
Stay cool under pressure, meeting tight deadlines and keeping projects on track.
Manage your time like a pro—balancing priorities and asking for support when needed.
Build strong, positive relationships with colleagues, clients, and partners.
Communicate clearly and confidently—both verbally and in writing.
Coordinate and collaborate with linguists, DTP suppliers, and in-house technical specialists to get great results.
Respond to supplier and linguist queries quickly and helpfully.
Follow processes that keep our projects running smoothly and efficiently.
Play your part in achieving our company goals and driving success.
Support the team by preparing accurate, high-quality quotations for clients.
Shadowing senior team members, assisting with admin tasks, and learning project workflows.
The Perfect Match: Your Skills & Talents
Confident with technology and quick to learn new systems. Diligent, reliable, and take pride in meeting commitments on time.
Organised, methodical, and keep things running smoothly.
Able to learn under supervision, support from mentors, and developing skills gradually in order to work independently and take ownership of your tasks.
Clear, confident communicator who enjoys collaborating with others.
Had initiative to solve problems and get things done.
Motivated and driven to meet—and exceed—your targets.
Resilient and stay positive when challenges arise.
Thrive in a team environment, sharing ideas, successes, and best practices.
Value the flexibility of hybrid working and know how to stay focused.
Bring a flexible mindset and a can-do attitude to everything you do.
Enthusiastic about learning, growing, and developing your skills.
Have a sharp eye for detail, stay proactive, and juggle multiple priorities with ease.
Training:The apprentice will receive full on the job training as well as 20% off the job training, they will also receive a full wrap around service from SCL.Training Outcome:The apprentice could progress on to a team leading position once they have completed their Business Admin Level 3.Employer Description:thebigword is a global leader in language services and technology and we are looking for an enthusiastic Apprentice Project Administrator to join our close-knit team working in a fast paced and varied industry, collaborating to deliver the best for our clients and drive our personal and professional growth.
We are a global team with colleagues in the UK and Asia. We manage our clients’ written communication whether it be books, websites or the schematics for a nuclear submarine!
Working Hours :9.00am - 5.30pm. Days will be confirmed at the interview stage.Skills: IT skills,Organisation skills,Communication skills,Customer care skills....Read more...
0-3 Months
Learn and understand admissions processes, including application handling and interview scheduling.
Assist with data entry and maintain accurate student records using systems such as ProSolution.
Provide excellent customer service by responding to enquiries from prospective students via phone and email.
Familiarise yourself with safeguarding, data protection, and confidentiality policies.
Learn and use the software packages used within Admissions for customer service and nurturing experience.
Daily office support, answering the telephone and taking messages for the Admissions team.
Helping with visitor liaison at events, welcoming guests.
Contribute, test and analyse our new nurturing journey for prospective students.
Undertake mystery shopper competitor analysis of other Admissions experiences at wider organisations such as application forms, customer service experiences etc.
3-6 Months
Support bursary and grant applications by checking documentation and updating records.
Assist with organising and supporting open events and enrolment days.
Generate basic reports on application progress and student data for the Admissions Officer.
Help monitor application status and follow up with applicants to ensure smooth progression.
Support with transport initiatives such as renewing of bus passes termly and the distribution of them to current students
Support grants and bursary processes in respect of full-time and part-time applications.
6 – 12 Months
Take ownership of specific administrative tasks within the admissions cycle.
Contribute to continuous improvement by suggesting ways to enhance the applicant experience.
Gain confidence in providing Information, Advice & Guidance (IAG) to prospective students.
Support interview scheduling and communication with applicants and staff.
Acquire income data and other information relating to student applications as necessary in line with relevant policies in a timely manner.
Attend training and meetings to keep up to date with current procedures and legislation as required.
Maintain an up-to-date knowledge of the FSM and bursary eligibility criteria as published by the Department for Education and ensure compliance.
Drive a culture of excellent customer service for prospective families and students, ensuring a first-class end-to-end customer journey throughout and successfully converting interest into admissions into enrolment.
Training:
Business Administrator Level 3 Apprenticeship Standard.
One day every two weeks at Telford College.
Assigned mentor within the workplace.
Assessor visits from Telford College.
Training Outcome:Upon successful completion of the apprenticeship, there may be opportunities to apply for permanent roles within the college or progress into other areas.Employer Description:Telford College are an ambitious and supportive further education provider that have students and employers at the heart of all that we do. We are keen to continue to develop opportunities to serve our community and residents and have teams of staff across a variety of departments who focus on expanding the provision on offer.Working Hours :Monday - Thursday, between 8.30am - 5.00pm. Friday, between 8.30am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Creative,Patience....Read more...
Greet and check-in patients on arrival
Manage incoming calls and respond to patient enquiries
Schedule, reschedule, and cancel patient appointments
Maintain and update patient records accurately
Process referrals, prescriptions, and clinical correspondence
Support clinical staff with documentation and patient flow
Handle administrative tasks including filing, scanning, and data entry
Manage patient check-out and payments where applicable
Ensure confidentiality and compliance with data protection policies
Assist with the organisation of clinics and practice events
Escalate any patient concerns or issues to appropriate team members
Contribute to maintaining a clean, welcoming reception and waiting area
Training:All training will take place within the workplace, alongside the Business Administrator Level 3 Apprenticeship, you will have the inhjouse training as follows:
Induction and orientation to practice policies and procedures
Data protection and confidentiality (GDPR) training
Customer service and communication skills
Use of practice IT systems (e.g., clinical software, appointment booking)
Basic clinical administration (e.g., referral and prescription processing)
Safeguarding adults and children awareness
Infection prevention and control
Health and safety in the workplace
Equality, diversity, and inclusion training
Ongoing professional development and refresher courses as required
Fire safety and emergency procedures
Training Outcome:
To continue at the practice and move through the available apprenticeships working their way up through the practice
Employer Description:Parkview Surgery is a long-established NHS GP practice based in Catford, South East London, dedicated to providing high-quality, holistic, and patient-centered care to our local community.
We serve a diverse patient population of approximately [insert number] and offer a full range of primary care services under the NHS General Medical Services (GMS) contract. Our clinical team is made up of General Practitioners (GPs), Physician Associates, Nurse Associates, Practice Nurses, Healthcare Assistants, and Clinical Pharmacists, supported by an experienced reception and administrative team.
We are currently undergoing a major renovation project, which will result in a modern, purpose-built working environment. Once completed, the development will provide four additional clinical rooms, allowing us to expand our services and improve access for our patients.
We actively participate in collaborative work through our Primary Care Network (PCN), and our extended team approach ensures patients benefit from a wide range of in-house expertise and integrated care pathways. Services include chronic disease management, immunisations, minor surgery, health screening, contraception, and care for vulnerable groups such as carers and the housebound.
As a forward-thinking and inclusive practice, we are committed to continuous quality improvement, staff development, and innovation in service delivery to meet the evolving health needs of our community.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Patience....Read more...
General Administration:
Support the office of the Managing Director
Handling incoming enquiries via phone and email
Managing incoming and outgoing post
Ordering stock, uniforms, and PPE
Preparing documents, letters, and standard communications
Supporting with project-related tasks such as appraisals, filing systems, and data collection
Assisting with meeting preparation, including agendas, printing, and minutes
Booking meetings, rooms, travel, and accommodation when required
Maintaining office supplies, equipment, and shared spaces
Undertaking any other administrative tasks appropriate to the role
HR Support:
Monitoring and updating the HR system daily to support payroll deadlines
Assisting the HR Manager with recruitment processes, including advertising vacancies, shortlisting, and arranging interviews
Supporting onboarding activities, including preparing induction packs and setting up new starters
Responding to employee queries under guidance
Updating HR processes, documents, and templates
Maintaining accurate personnel files and training records
Helping coordinate employee communications, including benefits information and company-wide updates
Supporting the logging of absence, leave, training, and compliance data
Communication & Customer Service:
Welcoming visitors and ensuring they follow site procedures
Drafting simple internal communications or email templates
Supporting customer or supplier communication where appropriate
Assisting with gathering staff feedback for internal initiatives
Project & Process Support:
Assisting with preparing reports, spreadsheets, or presentations
Supporting internal projects, including continuous improvement initiatives
Helping document or map business processes
Collecting data or feedback to support decision-making
Finance & Operational Administration (where required)
Logging invoices or supporting purchase order processes
Conducting basic stock checks or reconciling deliveries
Liaising with suppliers for quotes, order updates, or administration queries
Training:
The successful candidate will complete a Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
Excellent progression available within the company
The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion
Employer Description:Located across the north of England, we are dedicated to providing convenient access to quality healthcare. We provide a wide range of innovative, high quality services and products to meet the needs of our customers.We believe in support of our customers and empowering them to make decisions about their health and wellbeing by providing expert advice and information. We provide a range of private and NHS services. Our pharmacy is well equipped to provide health care services with a specially designed consultation room and highly trained staff. This means you can enjoy quality health services in a comfortable and private environment. Our private services are competitively priced and most are available at short notice. We stock a wide range of over the counter medicines and also pharmacy only medicines. If you need advice about a treatment option, come to speak with our qualified team of healthcare professionals. We are passionate about providing high quality patient care and medication management. Our team consists of health care professionals who love to help people in the community to live healthier lives.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Customer care skills,Team working....Read more...
Main Duties:
Provide a warm, professional first point of contact for visitors, staff, and students
Ensure the reception area is tidy, presentable, and welcoming at all times
Maintain visitor records and issue passes, ensuring accuracy and security
Handle incoming calls, screen enquiries, and direct messages efficiently and courteously
Provide information using the Academy’s Management Information System (SIMS)
Support and reassure visitors or parents who may be upset or distressed
Notify appropriate staff of any issues or unidentified visitors.
Assist with welfare support for students when required
Respond appropriately to fire alarm activations, including communication with Premises Staff and emergency services
Contact parents as directed regarding student issues or illness.
Manage lost property and general reception-area tasks
Receive, check in, and secure school deliveries before notifying the Finance Office
Support general office duties including sorting and distributing mail
Assist with hospitality arrangements for visitors
Help collate data for official returns
Support administrative tasks including typing, filing, and record-keeping
Maintain accurate logs of phone calls and relevant communications
Provide first aid support when required (training provided if needed)
Undertake any other reasonable duties as directed by the Principal
Support Academy events when needed
Participate in team meetings and quality-assurance activities
Engage in performance-management procedures and ongoing training
Keep up to date with new systems and undertake training where appropriate
Training:
Study towards a relevant qualification, Level 3 Business Administrator Diploma
On-the-job training and mentoring from experienced professionals
Regular review meetings to track progress and development
Training Outcome:
Potential full-time employment for the right candidate upon successful completion of the apprenticeship
Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday, Tuesday, Thursday and Friday, 8.00am - 4.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Throughout the apprenticeship, you’ll work at our operational centre within the Barriers & Fencing Team, where you will learn to:
Provide full administrative support for this business sector
Become skilled in the use of relevant IT packages and systems
Understand and implement internal processes and procedures
Build comprehensive equipment product knowledge and an understanding of site processes, to enhance your ability to support customers and colleagues
Develop a thorough understanding of key accounts, generating customer quotes quickly and accurately when required, while using the appropriate pricing structures
Research new event customers and identify their needs, suggesting the most suitable solutions to meet these needs
Communicate with customers on the telephone, via email and in response to website requests or to follow up on open quotes
Effectively deal with operational and commercial queries, providing an efficient service supported by effective communication and the ability to produce accurate documentation
Build excellent working relationships with the sales team and customers, learning to understand their needs and requirements
Create and interpret revenue reports, identify trends and opportunities
Develop the ability to recommend products and services that meet customer needs, ensuring a comprehensive and effective customer experience every time
Become an ambassador for our “Customer First” culture, resolving any issues quickly and keeping your customers informed, so that they feel truly valued
Expand your team working skills with your colleagues and the wider Sunbelt Rentals team
Manage a varied workday in a fast-paced operational environment, learning to manage multiple tasks and deadlines
Training:You will be completing a level 3 Business Administrator Apprenticeship Standard. This will be delivered using a combination of.
Workplace experience to gain practical skills
Guidance and training from an experienced workplace mentor
Industry recognised training leading to an apprenticeship qualification
Additional internal training workshops delivered both virtually and at Sunbelt Rentals locations
Training Outcome:
Following successful completion of your apprenticeship you will be offered a role, with one of the best rental equipment providers in the industry
The size and scope of Sunbelt Rentals affords a wealth of opportunity for future progression. We are increasingly investing in developing the skills of our apprentices, with additional wide-ranging training opportunities built into the programme, and the development of possible higher-level qualifications and career pathways post-graduation
Employer Description:Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is. Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect. Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.Working Hours :In agreement with manager, but will be Monday - Friday between the hours of 07:00 and 17:00 e.g. 08:00 to 16:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Enthusiasm,Motivation to learn new skills....Read more...
Sales Operations ExecutiveLocation: Wilmslow, Cheshire (Hybrid)Working Hours: 8:30 am – 5:00 pm Salary: £24,000 + Commission OTE £35K
We are Citation. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We have been proudly delivering valuable HR and Health and Safety services to SME’s across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleague’s and client’s experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
The Citation Group is looking for a detail-oriented and proactive Sales Operations Executive to join our fast-paced and growing Contact Centre team. This is a fantastic opportunity to play a key role in supporting our internal finance operations as we continue our exciting international growth journey.
We’re looking for someone with a excellent organisational skills, and a collaborative approach to working across teams. If you thrive in a dynamic environment and enjoy being part of a business that makes a real impact, we’d love to hear from you.
The role:• Review recorded customer calls to assess the quality of appointments booked, ensuring they meet business standards and criteria.• Share selected call recordings with colleagues to support training, feedback, and continuous improvement initiatives.• Manage the administration and allocation of inbound leads to the appropriate teams or individuals.• Answer inbound customer calls, providing a professional and helpful first point of contact.• Handle appointment cancellations efficiently, updating systems and communicating changes as needed.
Requirements:About you:• Confident and proactive, with a positive, can-do attitude.• Quick to pick up the phone and handle challenges head-on.• Strong listener with great attention to detail.• Eager to learn and excel.• Sales or contact centre background is a bonus.• Organised, reliable, and comfortable with admin tasks.• Understands the value of great customer service.• A team player who communicates clearly and works well with others.
Why join us?If you're looking for your next opportunity to grow, have an eye for detail, and enjoy being the person who keeps things on track behind the scenes – this could be the perfect role for you!
As our new Call Quality & Support Administrator, you'll join a vibrant, fast-paced team that values collaboration, energy, and great conversations. In this role, you'll help ensure our appointments meet high standards, support lead management, and keep daily operations running smoothly.
In return, you’ll get full training, ongoing support, and access to great benefits as part of the Citation Group. Whether you're taking your first step into a quality or admin role, or building on experience in a sales or customer service environment, this is a brilliant place to learn, grow, and make a real impact.
Here’s a taste of the perks we roll out for our extraordinary team members:
25 Days of Holiday: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
Why not come and join our growing team now?....Read more...
Success in this role will mean:
Ensure timely and accurate data entry, including daily occupancy and service charge payments into Oasis
Take ownership of ordering processes and maintain the Debit Card journal, with oversight from Finance Officers
Manage shared email inboxes, ensuring queries are followed up, delegated appropriately, and chased where necessary
Issue and balance daily petty cash expenses, ensuring receipts are coded, scanned, and filed correctly. Finance Officers will oversee weekly reconciliation
Chase outstanding paperwork required for Direct Debits and Standing Orders
Raise purchase orders and match them to invoices for payment, with weekly checks by Finance officers
Build strong working relationships with internal teams and external stakeholders
Participate in learning opportunities, including a level 3 Business Administration apprenticeship, to develop professional understanding of SafeNet’s services
Support the Business Development Team with fundraising research, event planning, and donor engagement
Assist in preparing promotional materials and maintaining accurate records of donations and supporter interactions
Activities Involved in This Role:
Data entry (daily occupancy, bank payments)
Ordering goods and maintaining financial records
Managing email inboxes and internal communications
Petty cash handling and reconciliation
Chasing documentation and supporting financial compliance
Raising and processing purchase orders
Attending meetings and taking notes
Supporting donation management and general admin tasks
Assisting with fundraising events and campaigns
Contacting supporters and maintaining CRM records
Essential Core Skills:
Health & Safety Awareness:
All of our employees are required to work in a safe way, wear appropriate personal protective equipment (PPE), and keep themselves, other colleagues and customers safe. You will be expected to update your knowledge and skills on Health & Safety if successful in your application.
Safeguarding:
We work with adults and children who may be ‘at risk’ and expect colleagues to work in a way which protects the people we support from harm. Our colleagues are expected to identify people ‘at risk’ and confidently report any Safeguarding concerns as appropriate within the service.
Digital:
Across our services, we use a range of technology and systems and expect colleagues to use them effectively and safely following cybersecurity and data protection principles (UK GDPR). Full training on specific systems is provided but a willingness to learn and develop is essential.
Equality, Diversity, and Inclusion (EDI):
The Calico Group welcomes diversity and champions the rights of those in society who may be marginalised. Our employees are expected to be inclusive, embracing those from different backgrounds to develop a fairer society.
To succeed in any role within the Calico Group, candidates must show that their values and behaviours align with the organisation's principles. This alignment will be evaluated throughout the recruitment process.
The organisation is dedicated to safeguarding and promoting the well-being of adults, children, and young people. All employees and volunteers are expected to uphold this commitment and follow proper procedures to address any safeguarding concerns.Training:
Business Administrator Level 3
Day release training will take place at Burnley College
Training Outcome:Potential for full-time employment on successful completion of the apprenticeship.Employer Description:At The Calico Group, our purpose is clear: to make a real difference to people’s lives. Whether supporting individuals in recovery, helping communities thrive, or enabling employees to grow, we are committed to creating opportunities that transform lives.
We embrace diversity in all its forms and take pride in employing a workforce that reflects the rich and varied communities we serve. Your skills and experiences could make all the difference – join us to be part of something extraordinary.
Safenet deliver domestic abuse and specialist support services so that women, children, men, and everyone in-between are empowered to live increasingly positive, safer and healthier lives; through fair, inclusive, culturally aware and compassionate approaches.
Safenet is also part of The Calico Group, which is a group of innovative charities and businesses that work together to deliver social profit in the communities in which we work. We are passionate about delivering high quality services to our customers with our purpose being to make a real difference to people’s lives.
Inclusive Hiring at Calico
We’re committed to creating a workplace where everyone feels valued and can thrive. If you need any adjustments during the recruitment process or would like to discuss accessibility, please let us know.
Our Commitment to Safeguarding
The Calico Group is committed to safeguarding and promoting the welfare of all our customers employees, and volunteers. Successful candidates will be subject to a DBS check (Disclosure and Barring Service) and appropriate pre-employment checks in line with our safeguarding policies.
Our shared vision, flexible group structure, and expanding range of services help us adapt to the fast-changing environment and times in which we work.“A future where everyone can live safe, happy and healthy lives free from abuse, violence and exploitation in their homes, streets and communities.”Working Hours :Monday to Friday 9am - 5pmSkills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Non judgemental,Patience,Listening skills,Manage multiple tasks,Time management,Microsoft Office packages,Willingness to learn,Video conferencing tools,Friendly,Approachable,Excellent communicator,Interest in women's issues,Interest in equality....Read more...
Main Duties:
IT:
The use of multiple IT packages and systems to: write letters and/or emails, create proposals, perform financial processes, record and analyse data
Able to choose the most appropriate IT solution to suit the business problem
Able to update and review databases, record information and produce data analysis where required
Record and Document Production:
Produces accurate records and documents including emails, letters, files, payments, reports and proposals
Makes recommendations for improvements and presents solutions to management
Draft correspondence, write reports and able to review others' work
Maintain records and files
Handle confidential information in compliance with the organisation's procedures
Coaches others in the processes required to complete these tasks
Decision Making:
Exercises proactivity and good judgement
Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way
Seeks advice of more experienced team members when appropriate
Interpersonal Skills:
Builds and maintains positive relationships within their own team and across the organisation
Demonstrates ability to influence and challenge appropriately
Be a role model to peers and team members, developing coaching skills as knowledge and skills are gained
Communication:
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms
Use the most appropriate channels to communicate effectively
Agility and confidence in communications, carrying authority appropriately
Applies social media solutions
Answers questions from inside and outside of the organisation, representing the organisation
Quality:
Complete tasks to a high standard
Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work
Review processes autonomously and make suggestions for improvements
Share administrative best-practice across the organisation e.g. coaches others to perform tasks correctly
Application of problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues
Planning and organisation:
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines
Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace
Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation)
Manages resources e.g. equipment or facilities
Organises meetings and events, takes minutes during meetings and creates action logs as appropriate
Takes responsibility for logistics e.g. travel and accommodation
Project Management:
Use relevant project management principles and tools to scope, plan, monitor and report. Plan required resources to successfully deliver projects
Undertake and lead projects as and when required
Training:
Delivery to be completed on site and off the job training either at Barnsley College or your place of work
Student to complete a Business Administrator Level 3 Apprenticeship
Training Outcome:
Future prospects include progression to a Sales or Account Management role, with opportunities to take on greater responsibility in client relations, business development, and project coordination within the company
As the company grows there are new roles starting, of which they could step into. The business also has many different sectors to it, so there is the potential to expand into more business development roles
Employer Description:SP Woolhouse & Sons Ltd is a family-run commercial farming business based just outside of Doncaster. We are a leading supplier of hay and haylage across the UK and internationally, delivering high-quality forage products. Serving the equestrian, zoo, and small pet markets, we manage the entire process from seed planting to delivery, ensuring consistent premium quality. The two major brands are M&T Haylage and HayDay. Since 2014, we have grown from four employees to 15 full-time staff, with further expansion into new markets underway. As demand increases we continue to invest in the business to improve our product and workplace, while providing reliable service to our customers.Working Hours :Monday - Friday, 7.30am - 4.30pm, (Available to be flexible on these start and finish times). Potential for hybrid work after 6 month review.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
