Duties will consist of:
Providing a reception service to patients, dealing with enquiries, and sometimes supporting difficult and distressed patients
Ensuring messages are communicated to relevant personnel in a timely, accurate and efficient way
Taking repeat prescription requests and other documentation over the counter, using the correct forms and following procedures
Providing an effective and efficient reception service using the practices clinical computer system, making appointments, marking patients’ arrivals etc.
Deal sensitively with complaints from service users in accordance with the Practice’s policies and procedures
To be responsible for incoming mail from patients and hospital providers received over the counter
Undertaking wide ranging administrative duties including registering patients, photocopying, scanning, producing prescriptions, sorting post, filing etc.
Maintaining absolute confidentiality at all times and being aware of practice policies
This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the management team which are relevant to your role within the company to meet the overall business needs. The role will evolve as time and duties progress
Training:As a Business Administration Apprentice, you will complete the following qualifications as part of your Apprenticeship:
Level 3 Business Administrator Standard Apprenticeship
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio
Training Outcome:
Great prospects for progression to a full-time position for the right candidate
Employer Description:A local doctors surgery serving the heart of Castleford. This is a teaching practice for future GP’s. There will usually be Registrars in training with the practice for a period of 6-12 months.
As part of the training requirement, a consultation may from time to time be recorded by video. This would only be with the patients consent.
We also have medical students from the University of Leeds on attachment to our practice.Working Hours :Monday- Friday. As the surgery is open between the hours of 8.00am - 6.30pm, you will work on a rota basis of 7.5 hours per day- 37.5 hours per working week.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Logical,Team working,Initiative,Non judgemental,Patience,Good attendance record,Self Motivated,Caring,Adaptable....Read more...
Working in the HR team, you will be responsible for contributing towards the effective running of the HR day to day function, by providing first class administrative support to the team and the wider company in a fast-paced environment.
You will have strong written and verbal communication skills and interact competently at all levels within the organisation
You will have excellent organisational skills and a high level of accuracy
You will demonstrate that you are a proactive team player, both within the department and across the organisation
Main responsibilities will include:
Providing administrative support to the HR team
Updating and maintaining the HR records
Forwarding queries received into the HR Inbox to relevant team members
Ensuring that all electronic/paper files are fully maintained and completed in a timely manner
Maintaining confidentiality of information relating to the Company and its employees, whilst ensuring compliance with GDPR
Assisting with the on-boarding and preparation for new starters
Candidate management - Processing internal applications and keeping the system up to date, uploading job vacancies on to job boards, etc
Diary management
Employee Management - preparation and management of various employee related forms, i.e. staff promotions, probationary reviews and personal development reviews
Ad hoc Duties - various data input tasks, ex-employee reference letters, general administration tasks
Training:You will be studying towards achieving your Level 3 Business Administrator Apprenticeship which consists of:
Business Administration Level 3 Diploma
Business Skills, Knowledge and Behaviours
Functional Skills English and maths at Level 2 (if not already achieved)
EPA (End point assessment)
Training location to be confirmed
Training Outcome:
For the right candidate there will be opportunity to gain full-time employment after full completion of the apprenticeship
They may also be offered progression in the role and also the opportunity to work towards a HR qualification after the completion of the apprenticeship
Employer Description:Today, LA International is the largest privately owned Digital Technology Resourcing and Project Solutions provider in the UK, winning many industry awards including Best IT Recruitment firm, Best Public Sector firm and are proud double winners of the Queen’s Awards for Enterprise in International Trade for outstanding international growth and innovation.Working Hours :Monday to Friday, 09:00 - 17:30, with 1-hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Initiative,Non judgemental....Read more...
Engineering Manager - FM Service Provider – Cambridge - 60k Do you live in Cambridge and are fed up with the daily commute to London? Are you a fully qualified engineering manager with experience in the commercial maintenance world? If the answer is yes to both of the above please read on.... One of our key clients are currently looking to recruit an Engineering Manager to work at the headquarters of a leading pharmaceutical company based in Cambridge. The successful candidate will be mechanically or electrically qualified, have a proven track record in commercial building maintenance, will have experience in the overall day to day running of hard services maintenance contracts across multiple sites and demonstrate excellent customer services skills. In return the company is offering a competitive salary paying up to £65,000. Hours of workMonday to Friday - 08:00am to 17:00pm (overtime & occasional weekends)Key duties & responsibilitiesReport to the Contract ManagerEnsure all PPM is carried out in accordance with the maintenance specificationEnsure that all relevant paperwork is completed regarding PPM, reactive and breakdown works and that it is passed without delay to the contract administrator.Update customers CAFM system in real time with start/wait/stop completion times and provide full description of works undertaken, advising of any follow-on works required.Ensure reactive tasks throughout the sites are completed and be proactive in highlighting areas where improvements can be made.Identify and record all plant failures using quotation forms and issues to line managers.Maintaining statutory compliance is paramount and therefore excellent document control and upkeep of site files is of utmost importance. Carryout regular site auditsProduction of QuotationsProduction and collation of Condition / Dilapidation ReportsEnsure all contracts under designated control are statutory compliantEnsure that Method Statements and Risk Assessments are prepared and used for all tasks undertaken to always ensure safe working practices.Supervising and monitoring of sub-contractors works whilst they are on site undertaking maintenanceRequirementsQualified in an engineering discipline (Electrical or Mechanical); C&G, HNC, HND or higher.Experience of service delivery across a portfolio of sites (Commercial and or Residential) Previous experience of managing an engineering team.A proven track record in commercial building maintenanceAbility to communicate both verbally and in writing with all levels of staff and clients.Ability to manage and prioritise a demanding and varying workload.Excellent communication and customer service skillsLVAP Highly desirable (Not essential) ....Read more...
Technical Services Manager - FM Service Provider – Cambridge - up to 70k Do you live in Cambridge and are fed up with the daily commute to London? Are you a fully qualified technical services manager with experience in the commercial maintenance world? If the answer is yes to both of the above, then please read on.... One of our key clients is currently looking to recruit a Technical Services Manager to work at the headquarters of a leading pharmaceutical company based in Cambridge. The successful candidate will be mechanically or electrically qualified, have a proven track record in commercial building maintenance, will have experience in the overall day to day running of hard services maintenance contracts across multiple sites and demonstrate excellent customer services skills. In return the company is offering a competitive salary paying up to £70,000 based on experience.. Hours of workMonday to Friday - 08:00am to 17:00pm (overtime & occasional weekends)Key duties & responsibilitiesReport to the Contract ManagerEnsure all PPM is carried out in accordance with the maintenance specificationEnsure that all relevant paperwork is completed regarding PPM, reactive and breakdown works and that it is passed without delay to the contract administrator.Update customers CAFM system in real time with start/wait/stop completion times and provide full description of works undertaken, advising of any follow-on works required.Ensure reactive tasks throughout the sites are completed and be proactive in highlighting areas where improvements can be made.Identify and record all plant failures using quotation forms and issues to line managers.Maintaining statutory compliance is paramount and therefore excellent document control and upkeep of site files is of utmost importance. Carryout regular site auditsProduction of QuotationsProduction and collation of Condition / Dilapidation ReportsEnsure all contracts under designated control are statutory compliantEnsure that Method Statements and Risk Assessments are prepared and used for all tasks undertaken to always ensure safe working practices.Supervising and monitoring of sub-contractors works whilst they are on site undertaking maintenanceRequirementsQualified in an engineering discipline (Electrical or Mechanical); C&G, HNC, HND or higher.Experience of service delivery across a portfolio of sites (Commercial and or Residential) Previous experience of managing an engineering team.A proven track record in commercial building maintenanceAbility to communicate both verbally and in writing with all levels of staff and clients.Ability to manage and prioritise a demanding and varying workload.Excellent communication and customer service skillsLVAP Highly desirable (Not essential) ....Read more...
Your main focus will be to deliver an efficient, high level of administrative support to a group of lawyers. The Private Client Advisory team advise private individuals in various matters including estate planning, trusts, powers of attorney, will-writing, probate, wealth protection and succession planning.
Whilst your local office will be Gatwick, you will be supporting case handlers nationally in all locations. This role is designed to teach valuable administration skills and give you experience of working in a busy office.
Your main responsibilities within the department will include the following:
Ensuring our client files are in impeccable order, take responsibility for post coming into the business and methodically process important original documents in line with our policies and procedures
Support the delivery of high levels of client communication
Providing support wherever possible across the team and clients by dealing with queries and enquiries and ensuring Partners and fee earners are able to respond to queries from clients and other parties. This requires excellent written, verbal and telephone communication skills
The role must ensure that the fee earners are able to focus their time on activity which increases revenue by coordinating all other activities and taking responsibility for delivering consistency across the Group
Support fee earner email management, ensuring emails are filed in the relevant electronic system in accordance with procedures, processes and policies
Manage fee earner diaries via the electronic calendar system, arranging meetings and ensuring accurate information is included in invites to internal and external attendees
Arrange conference calls and in-person meetings, follow procedures to book meeting rooms and video conferences when required and cancel those as soon as possible if arrangements change
Ensuring that room bookings are made with sufficient information to enable Reception to have full details; use the appropriate room booking form to do this
Book travel arrangements and accommodation in accordance with our Policy
Prepare agenda for meetings, collate papers for meetings ahead of the meeting in a timely manner, take minutes of meetings and produce those minutes as soon as possible after the meeting
Coordinate an efficient and accurate billing process and support fee earners with providing the right level of information to clients to ensure swift payment of invoices. Liaise with our Finance Team in the delivery of this
Undertake regular reviews of matter lists with fee earners to ensure high levels of financial hygiene
Support our Group Sales & Marketing Team in the hosting of events in the relevant location or events in connection with Business Legal Services and/or Private Wealth
Undertake file opening procedures ensuring all aspects of the process are completed including all compliance checks, creation of letters of engagement and, where relevant, completion of the pricing and resourcing model
Work collaboratively with your Personal Assistant colleagues within your location and across the Group to provide a seamless and efficient, top-quality service to the business
Maintain email distribution lists; ensuring they are kept up to date
Ensuring relevant pages of the intranet for your location, team, departments and kept up to date
Training:Business Administrator Level 3 Apprenticeship standard.Training Outcome:Whilst this is initially a 2-year fixed term contract, Irwin Mitchell looks to retain our apprentices after completion of the apprenticeship.Employer Description:Irwin Mitchell are a national law firm with a local reach, for life’s important moments – the ones you plan for and the ones you don’t expect. Their legal experts combine technical excellence with empathy, understanding, and a commitment to always put their clients first. Life at Irwin Mitchell. You’ll feel part of a welcoming, inclusive environment where your individuality matters. Irwin Mitchell celebrate what makes you unique and support you to thrive. Together, they achieve incredible things and make a real difference to their clients and communities.Working Hours :Monday to Friday, from 9:00am to 5:00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Sales AdministratorSalary: £25,000 to £30,000 pa dependent on skills and experienceHours: Monday to Thursday: 8.30am to 5pm, Friday: 8.30am – 4pmBuckshaw Village, Chorley PR7 – office basedAre you organised, proactive, and ready to play a key role in the growth of a dynamic engineering business?Machine Tool Technologies (MTT UK) is the UK’s largest independent machine tool servicing provider, delivering specialist technical solutions to CNC machine tool users across the UK and worldwide. Established in 2001, MTT has built a reputation for technical excellence, reliability, and outstanding customer service. We are a fast-paced, friendly team where no two days are the same, offering a varied and rewarding role with real opportunities for personal development and career growth.We are now looking for a proactive sales coordinator to join our team.Why work for us?
Work for a respected market leader in CNC repair, servicing, and technical support.Be part of a welcoming team that values initiative, collaboration, and personal development.Gain exposure to a wide variety of clients and engineering projects.Enjoy a role that offers responsibility, variety, and potential career progression.
Responsibilities include:
Handle all incoming enquiries via phone, email, and webchat, ensuring accurate recording on the ERP system and forwarding to the relevant teams.Prepare costings and quotations.Build and maintain strong relationships with new and existing customers.Support the Sales Manager and wider sales team with administrative tasks and coordination.Support the service team and company directors with enquiries and reporting.Solely manage enquiries for our sister company, Fortron, via phone and email.Process service reports as part of the after-sales process and follow up with customers.
Skills and Experience
Excellent written and verbal communication skills with a confident telephone manner.Highly organised with strong attention to detail.Competent with Microsoft Office, especially Excel.Experience with ERP or CRM systems preferred but not essential.Proactive and able to manage your own workload effectively.Previous experience in sales support, coordination, or customer service is essential.A background in machine tools or engineering is desirable but not essential.
If you are excited about this opportunity, please submit your latest CV. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Providing initial triage of service requests and identifying the appropriate IT resources
Logging, monitoring and tracking incidents through the call management system
Providing first-line resolution for hardware, software and application issues
Escalating incidents and service requests in line with service level agreements
Keeping users informed of progress and ensuring excellent customer service
Supporting desktop hardware, operating systems and business applications
Assisting with desktop asset management
Contributing to service improvement by analysing call trends and identifying recurring issues
Adhering to IT policies, information security standards and health and safety requirements
Supporting the wider work of the IT Services department where required
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:This apprenticeship provides a strong foundation for a long-term career in IT. On successful completion, there may be opportunities to apply for permanent roles within the IT Services team, subject to performance and organisational needs.
Potential career pathways include:
Desktop Support Analyst
IT Support Technician
Application Support Analyst
Infrastructure or Systems Administrator
You will gain valuable experience within a respected national organisation, developing both technical expertise and professional skills to support future career progression.Employer Description:The Royal College of Physicians (RCP) is a professional membership body for hospital doctors, with over 40,000 members in the UK and internationally. Founded in 1518, we work to improve patient care and reduce illness through education, influence and collaboration.
We are committed to creating an inclusive, supportive workplace where our values – taking care, learning and being collaborative – guide everything we do.Working Hours :Standard working hours are on a rota to cover between 8am and 6pm, Monday to Friday. Exact shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Telephone Duties:
Making appointments and signposting patients to appropriate services
Taking requests for prescriptions/passing on relevant information to prescription clerk
Giving out results under guidance
Ambulance transport bookings
Home visit requests
Deal with general enquiries and complaints
Contact patients as directed
Contact other providers as directed
Reception Duties:
Register new patients and temporary residents
Greet and direct patients and visitors
Making appointments and signposting patients to appropriate services
Handing out prescriptions or other documents
Managing online requests from patients
Ensure outstanding queries are explained and handed over to next shift, as necessary
Respond to needs of the clinical team
Collect payments from patients for non-NHS services
Ensure all paperwork is ready and available for patients to use
Deal with general enquiries and complaints
Filing:
Pulling Lloyd George envelopes when requested by doctors, then filing away
Prescriptions (when Prescription Clerk not available/directed by Prescription Clerk):
Dealing with requests for repeat prescriptions
Raising prescriptions as per Practice protocols
Dealing with queries relating to repeat prescriptions
General:
Input and extract information from Practice computer system
Observe health and safety guidelines at all times
Follow confidentiality and GDPR legislation at all time
General housekeeping (e.g. keeping reception and waiting areas tidy)
Attend and contribute to relevant meetings
Complete all appropriate training
Follow all guidelines relating to Infection Control as per Infection Control Lead
Any other reasonable duties as necessary
Training:If successful in being offered this position you will be enrolled onto the Business Administrator level 3 apprenticeship programme.
Your training will be provided by EMA Training through online sessions and you will cover the below modules:
Business Fundamentals
Communications and Stakeholder Engagement
Operations and Document Management
IT Systems and Digital Competency
Planning, Prioritisation and Project Support
Decision Making and Process Improvement
Professionalism and Personal Development
Upon completing the required content, you will enter your end point assessment, where you will be assessed through a knowledge test, project presentation and professional discussion. Training Outcome:Opportunity for a full time position within the team upon completion of the apprenticeship programmeEmployer Description:At The Oaks Medical Centre we have the patients’ needs at the heart of everything we do. We are a dynamic team who are dedicated to excellence and offering the highest standard of patient centred healthcare. We believe in providing high quality care to our patients with a wide range of medical services on offer.Working Hours :Monday to Friday, 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Be the first point of contact on the employer engagement telephone line, answering calls and supporting with enquiries where possible and scheduling appointments and calls for Account Managers
Manage the employer engagement team inbox, supporting with enquiries where possible and signposting to account managers.
Manage the employer engagement voicemail, ensuring all calls are returned in a timely manner
Manage enquiries and bookings for full cost courses, including providing joining instructions and guidance in a timely manner
Meet and greet delegates for any full-cost courses or events
Support with Colchester Institute events, offering support for employers and attendees
Support with external events, representing the college in professional manner
Liaise with suppliers for events, such as catering, or external trainers
Lead sourcing and prospecting companies, in line with Local skills improvement plans and college targets
Communicating with existing apprenticeship employers to schedule employer feedback meetings for Account Managers and reaching out to newly lead sourced companies to set up meetings with Account Managers
Identify cross-selling opportunities for full-cost courses, apprenticeships, and commercial training
Log all incoming enquiries onto the CRM System
Manage SLA and employer feedback meetings on the CRM Dashboards
Administration support for any full cost courses as required, such as mentoring, emotional intelligence and personal license
Booking exams for full courses where required, and booking rooms for full cost courses, employer meetings and internal meetings
Scheduling calendar invites for Account Manager’s employer meetings and booking transport for Account Manager’s meetings and events
Invoicing for full cost courses, delegates and suppliers
Prepare delegate packs, registers, and post-event communications
Support pipeline tracking and reporting on employer engagement activity
Ensure all employer data is accurate, up-to-date, and compliant with GDPR requirements
Supporting the Apprenticeship Team with administration duties such as creating sign-up packs and supporting students with Smart Assessor access
Support the development of standard operating procedures for enquiries and bookings. Contribute ideas to improve employer engagement processes and customer journey efficiency, gather informal employer feedback to help identify opportunities for service improvement and suggest improvements to current processes
To develop and update personal professional expertise in the relevant areas
Adhere to and promote the College’s Safeguarding, Equity, Diversity & Inclusion, College Values and Health and Safety policies and practices
To undertake any other reasonable associated duties determined by the college
Training:
The apprentice will be working towards the Business Administrator Level 3 Apprenticeship Standard
All delivered within the workplace via online training
Training Outcome:
Potential for full time role in the employer engagement team
Employer Description:Colchester Institute provides first class education, professional development and technical skills training to over 10,000 young people and adults every year. The College supports individuals to launch or develop their careers, and local businesses to access the skills and talent they need to thrive.Working Hours :Monday to Thursday 8:30am- 5pm, Friday 8:30am- 4:30pm.
1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
As a Digital Support Technician Apprentice, you will:
Help staff, learners, and employers with technical queries (logging in, online platforms, emails, system issues)
Support onboarding of new learners and employers onto apprenticeship systems
Set up user accounts and maintain digital records across management systems (ILR/CRM/LMS/VLE)
Assist with troubleshooting hardware and software issuesSupport online learning platforms (Teams, Zoom, e-portfolio systems, etc.)
Help keep digital systems updated and working smoothly
Provide friendly customer service by phone, email, and online chat
Assist with maintaining equipment, devices, and simple network tasks
Produce basic user guides or instructions to help people use systems more easily
Escalate technical problems to senior team members when needed
Training:Your training will be delivered through a mix of workplace learning and structured teaching sessions by the training provider. You will learn on the job every day while being supported by experienced colleagues, and you will also have regular training sessions provided by your apprenticeship training partner.
Training will be delivered through a combination of:
On-the-job learning at our main office: London E1 5HZ
Hybrid teaching sessions once per week with your training provider
Monthly progress reviews with your coach and line manager
Self-directed study time built into your weekly schedule
Practical assessments and projects based on real work tasks
Training Outcome:Once the apprentice successfully completes the Level 3 Digital Support Technician apprenticeship, they can progress into a variety of digital and support-focused roles such as:
Digital Support Technician / IT Support Technician:
Providing day-to-day support for learners, employers, and staff
Learner Onboarding Coordinator:
Supporting digital platforms, enrolment systems, and user access
MIS / Data Administrator:
Managing learner records, ILR data, and compliance systems
E-Learning Support Specialist:
Supporting virtual learning platforms, resources, and online classrooms
Helpdesk or Service Desk Analyst:
Responding to tickets and troubleshooting issues for staff and learners
Employer Description:London Vesta College (LVC) is a specialist IT and digital training provider based in East London. As a government-approved apprenticeship provider, LVC delivers high-quality digital apprenticeships, and sector-focused skills bootcamps supported by qualified IT tutors. The college has a strong reputation, with Ofsted rating its apprenticeship provision as Good and the organisation reporting excellent employer satisfaction and a 100% apprentice pass rate. Employers choose LVC for its efficient recruitment and training support, while learners benefit from small class sizes, personalised coaching, and strong progression opportunities into digital careers—backed by more than a decade of experience in the digital education sector.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
These roles will support the recruitment process for support workers and qualified nurses alongside providing administrative support for the branch. You will receive full training in all aspects of your role.
Duties include:
To carry out administration duties for the branch, including faxing, photocopying, answering the telephone, franking mail, writing letters
To carry out duties required by the finance department, including timesheets, expenses, mileage and sending out payslips
To support the company’s recruitment process for candidates from initial contact to staff being able to work
To help expand the candidate database by establishing where there is a need for recruiting new staff, to recruit and advertise in accordance with the branch budget.
To work towards KPI’s and follow targets and objectives
To screen prospective support workers as part of the recruitment process
To arrange induction and training courses for new candidates and existing staff to ensure all training is up to date
To ensure all relevant checks for staff are kept up to date, for example DBS, annual updates, and that the Aspire system is up to date with all relevant information
To set up new candidates on the Aspire system with all the relevant information, training details, skills and experience etc.
To send out welcome packs and ID badges to all new candidates
To develop an understanding of the principles of the systems and procedures of the business and to follow these always
To be able to accurately identify and manage risk to self and others
To contribute to activities in order to develop the business e.g. contributing to the company’s website, creating and distributing newsletters, undertaking appropriate networking opportunities etc.
To manage and disseminate all communications to necessary parties in an appropriate and timely manner
To ensure that files for field staff meet all regulatory requirements including CQC standards and NHS buying solutions and to notify the General Manager of any concerns and actions taken
To pass any complaints to the Manager or, in her absence, the Managing Director to be investigated
To ensure that all activities conducted within the business are in harmony with its strategic and financial goals
To be an effective communicator at all levels, both within and outside the business
To be thoroughly professional always, working by example, and, inspiring and influencing others to do the same
To be an effective team player who achieves successful results through forward planning, efficient organisation of work, meeting objectives and working with others
To build strong rapport with fellow team members
To develop proactive problem-solving skills and use them daily with other members of the team
To ensure that own knowledge remains abreast of Industry Best Practice Requirements, e.g. CQC regulations, DBS and any new legislation or regulations which come into force. This includes employment, health and safety, statutory and contractual. This will be supported by the Branch Administrator and Management Team
To ensure full compliance with statutory legislation for the company and site regulations or guidelines
To ensure that all quality issues are adequately addressed in line with the quality standards, audits, and company policies
To take a full and active role in your own supervision and appraisal process including the consideration of your developmental needs and the setting and meeting of any objectives
Training:We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus. These workshops are carefully designed to support the learning required throughout the apprenticeship programme.
You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.Training Outcome:Upon successful completion of your apprenticeship there may be further opportunities for you to progress your career and learning with this employer. There are many progression routes available upon completion of this apprenticeship standard.Employer Description:VP Forensic is a leading nationwide health and social care provider with over 18 years experience working with people with support needs including brain injuries, physical disabilities, mental health difficulties and learning disabilities. The aim of VP Forensic is to improve an individuals quality of life, enabling them to live a life that is as fulfilling and functional as possible according to their own values and aspirations, whilst ensuring their health and wellbeing.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative....Read more...
Full-Time; PermanentWage & Paygrade: $32.86/hr. (PG160) plus Benefit Allotment.Date Posted: January 6, 2026Who we are…The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15-day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees, or the community.Our ideal candidate provides administrative support to the Playland Facilities and Ride Maintenance Department, ensuring that documentation pertaining to shipments, conducted maintenance, and staff competencies are accurately maintained and recorded. The Maintenance Planner & Administrator ensures administrative compliance with Technical Safety BC and administers the CMMS Platform, including the development of inspection schedules, completion of regulatory documentation, and maintenance of the resource library. A further period of up to one (1) year is required in the position to become familiar with ASTM Standards and Mobaro CMMS Maintenance planning procedures and systems.Why join our Team?
Exhilarating and fun-loving cultureFlexible work environment Opportunity for free or discounted tickets to shows, events, sports games, and much more Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food StandsCompetitive compensation packageOpportunity to create lasting memories and friendships!
What will you do this year?In your role as a Maintenance Planner and Administrator, Playland your primary accountabilities will be to:
Oversee the administration of Playland Mobaro CMMS platform, including updating inspection forms, maintaining technical library, scheduling inspections, and work assignmentsReceive deliveries, reporting damage and discrepancies between goods and invoices; input receipt data into financial platform.Organize and maintain an inventory control systemArrange for incoming and outgoing shipments, including tracking status, and monitoring receipt of ordersMaintain records to ASTM Standards, as they pertain to amusement devices and technical dataOrganize staff onboarding and training programs, including the assembly of welcome packages for new hires, arranging for parking and access permits, monitoring staff certifications, and organizing staff education coursesPrepare timesheets for payroll, ensuring accurate application of the CUPE 1004 Collective AgreementProvide general reception services and ensure that contractors entering the site have completed the sign-in processProvide general administration support for the Playland Facilities & Ride Maintenance DepartmentPerforms other related duties as required
What else?
Minimum two (2) years recent related experience in maintenance planning, including exposure to maintenance scheduling systems and adherence to regulatory requirements.Experience with CMMS (Computerized Maintenance Management Systems) preferredMust have proficient skills and working knowledge of MS Office (MS Word, MS Excel, Outlook, Teams, PowerPoint)Must have successful completion of Grade 12 or an equivalent combination of education and experienceMust possess an understanding of payroll, work orders, invoicing, and budgets.Must be capable of reading, writing, and speaking English for the purposes of written or oral instructions, timesheets, and documentation of work.Must have an acute attention to detail, excellent time management skills, strong organizational skills, and an ability to work in a busy environment while managing priorities.Must have great communication skills and the ability to assist internal and external clients over the phone and in-person.Must be available to work weekends during the Playland operating seasonAbility to function with minimal supervision in a shop environment.Successful candidates must undergo a Criminal Record Check.
Who are you?
OrganizedMethodicalProactiveSkillful communicatorCritical thinkerCommitted to striving for excellence
Where and when to APPLY?Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled.The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca....Read more...
You will compile weekly payment schedule and starters & leavers report, check bank statements daily for payments due into the company from clients, finance companies and insurers and other tasks and duties as assigned from time to time.
Within recruitment, this requires timesheet processing and compliance.
In doing so recruitment admin handles all timesheet processing/queries & liaises with all candidates in obtaining all documents that are required to make candidates compliant in relation to all MSP requirements.
In terms of timesheet processing this function helps to maximize the companies’ weekly profits by chasing candidates for outstanding timesheets.
In terms of compliance this function helps to ensure that the company has all the necessary candidate documentation when an MSP informs us, they would like to carry out an audit.
In regard to the Trevellyan team, this is support function in all elements of credit control and payments to the insurers.
In reference to accountancy this is a support role to accountants and clients in offering good customer service and administration in support of our accountancy services.
Job Responsibilities:
Downloading candidate timesheets
Process AWR changes & placement extensions
Create vendor adjustment forms
Teaching candidates how to submit timesheets on the online portals
Chase unprocessed timesheets from workers
Manage payment queries for candidates where applicable
Manage candidates holiday request forms and send completed forms to payroll
Sending out & chasing outstanding registration documents and references
Creating & sending out PAYE, Umbrella, Ltd & 3rd Party Ltd contracts to candidates
Deal with audits when they are requested by MSPs
Providing references for previous candidates
Manage task management schedules & task follow-up reporting
Run daily and weekly reports
Other tasks and duties as assigned from time to time
Check bank statements daily for payments due into the company from clients, finance companies and insurers
Diarise & chase payments with clients – 7-day SLA for payments
Ensure that all receipts and payments are placed in the credit control system
Reconcile all transactions with the credit control system
Ensure all insurance companies are paid at the end of the month via the statements
Ensure all statements are confirmed as correct and signed off
Ensure accurate and up to date client account files and database are kept
Carryout credit control duties to ensure payments received for our services
Invoicing for client services delivered in support of credit control
Maintain a portfolio of client’s payrolls weekly, bi-weekly and monthly
inbound/outbound customer service calls to our current clients, building relationships
Deal with external supplier queries, HMRC, DWP, courts and other agencies
Contacting customers over the telephone and via email with regards to potential new business
Deal with payroll queries from staff and contractors in a professional and timely manner
Calculations of statutory payments and processing P45 and P60’s and other year-end reports
Analysis of pay summary and pay slips
Upload RTI, FPS and EPS reports to HMRC and pension providers in a timely manner
Training:
Full training will be given leading to a recognised Business Administrator Apprenticeship Standard Level 3 qualification
Full on the job training will be delivered
Off the job training will be supported by our training provider- Davidson Training UK Ltd
You will complete the Functional Skills in maths and English up to and including Level 2 (if you don't already hold the equivalent)
All training will be delivered within the workplace during working hours
Training Outcome:
Full time position will be available after the successful completion of the apprenticeship
Employer Description:The Carrington Blake Group are a professional services group serving small and medium businesses through outsourced business support functions. By supporting business needs across various administrative, technical and creative functions, a business can reduce costs, save time, and concentrate on engaging customers.
Our offering to businesses includes:
Accountancy and Financial Management
IT Support and Cloud Computing
Recruitment
Business Start up
Payroll services
Marketing
Web Design and Development
Corporate Insurances
Employee Benefits Scheme
Due to the services we offer, our clients vary greatly, but our approach to solving problems remains the same. As such we are at the heart of industry developments and trends within each service division, providing latest and best approaches to our clients.Working Hours :You will be required to work Monday to Friday, 9:00am- 5:00pm, however you will be paid until 6:00pm to allow you to complete your apprenticeship course work.
40 hours a week.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Motivated,Strong computer skills,Strong command of English,Ability to work independently,Excellent time management,Target driven,Seeking out opportunities,Resilience....Read more...
General duties including (full training will be provided):
Undertake work within the accounts department as required, including
Sending purchase invoices to colleagues for authorisation, match up returning documentation
Booking in of delivery notes and processing invoices onto the accounts system
Reconciling statements, requesting copy invoices or delivery notes as required
Processing Subcontractor invoices
Reconcile and process Company Credit Card statements
Provide holiday cover for other members of staff
Provide support to other members of accounts staff as required
Reception and office administration duties, including
Answering incoming telephone calls in a professional, efficient manner, taking and forwarding messages when necessary
Opening, sorting and routing incoming mail, preparing outgoing mail, responsible for franking machine
Operating office machines such as photocopier and scanner
Photocopying, collating and distributing documents for staff across the organisation
Preparing and filing documents, maintaining and updating the filing systems, archiving of files and paperwork
Greeting and meeting visitors
Ordering of Stationery, printer consumables and printed Company books such as; POW, VDR, Timesheets
Scan and Bind documents as required, such as Client contracts.
Establish and maintain effective working relationships with co-workers, supervisors and suppliers.
Maintain personal ability in, and appropriate use of all relevant ICT (information & communications technology) and other systems required with the function (emails, spreadsheets etc...)
Evaluate own strengths and limitations to be able to continue self-development within the role
The above list of jobs is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may be reasonably expected within the scope and grading of the post.
Job descriptions should be regularly reviewed to ensure they are an accurate representation of the post.Training:Training will be at North Lindsey College where you will access a wide range of facilities on offer.
Day release.
You will undertake The Level 3 Business Administration apprenticeship standard.
https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0
You will undertake Functional Skills for English and/or maths if needed.
You will undertake both on and off the job training by a team of industry-qualified professionals to give you the best skills, knowledge, and experience.Training Outcome:
Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate
Several opportunities for career progression on completion
Employer Description:As our societies evolve - influenced by urbanization, increased mobility, climate change and new technology, our infrastructure is undergoing tremendous developments.
We work together with customers and partners to meet the future needs of mobility and improve the infrastructure quality for everyone on the road. Our team of experts are dedicated to making life on the road safer. Through resilient road infrastructure products, in-depth expertise, vast experience and innovation as part of our DNA, we contribute to shape the future of infrastructure.
As a group we offer a broad range of innovative solutions. With a strong local presence across Europe, we are always close to our customers and ensure efficient handling of projects.Working Hours :Monday - Friday. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Initiative,Non judgemental,Patience....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work:
You’ll be responsible for dealing with telephone calls, emails, assisting with general admin and support within the transport team and accounts team.
Key Responsibilities and Accountabilities:
Customer service
Administration
Health and safety
General
Answer telephone calls, taking messages where necessary
Answering email queries from customers or forwarding on to the relevant department
Liaising between driver and customers resolving onsite issues
Supplying customers with ETAs and updates on jobs where required
Administration within both transport and accounts
Support the team with inputting jobs onto the transport system
Briefing drivers on jobs and customer requirements
Filing and general admin for transport office
Health and Safety:
Ensure that you remain compliant with health and safety regulations and accepted safe practices at all times
Report any health and safety issues or contraventions witnessed anywhere within the business to your manager
General
Comply with all policies and procedures within the company
Ensure that you implement our equality and diversity policy in all areas of your work
Work together with all our employees to help us achieve our aims
This job description is a general guide to the duties you will be expected to carry out. Flexibility is required to ensure that the needs of the business are met.Training:As a Business Administration Apprentice, you will complete the following qualifications as part of your Apprenticeship:
Level 3 Business Administrator Standard Apprenticeship
Level 2 Functional Skills maths and English if not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of yourworking time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
All evidence will be logged to your electronic portfolio
Training Outcome:
Great prospects for progression to a full time position for the right candidate
Employer Description:S.E. Broscombe Limited is privately owned family run transport company which started in April 1915 by Sarah Elizabeth Broscombe with horse and carts working for engineering companies within the Huddersfield area. With over 100 years within the industry. The company is owned and managed by the Brooke family who are involved on a daily basis with the running of the company and we still hold strong the value of a high-quality service at a competitive price. S.E. Broscombe run a fleet of vehicles from 1.5 to 44 tons gross which include flats, curtain siders, box vehicles and specialist vehicles including tail lifts and lorry mounted cranes. We take great pride in our fleet and have won many awards and accolades for their high spec livery. We operate the whole of the UK and parts of Europe and full and part load service. All our vehicles have in cab communication systems and are satellite tracked.Working Hours :Monday to Friday 9am to 5pm. Half hour unpaid lunch break. 37.5 hours per week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Patience,Good attendance record,Self Motivated....Read more...
The role requires accuracy, organisation, discretion and the ability to work within established procedures and statutory requirements.
Key Responsibilities:
Administrative & Office Support
Provide day-to-day administrative support to the Town Clerk, Deputy Town Clerk, Finance Officer and Facilities Manager.
Act as the first point of contact for the Council, dealing professionally with face-to-face, telephone and email enquiries, resolving routine matters and referring more complex issues appropriately.
Manage shared email inboxes within agreed response times; provide inbox cover when required.
Maintain accurate manual and electronic filing systems, databases and records in accordance with data protection and record retention requirements.
Maintain councillor records including contact details, committee membership, register of interests and attendance records.
Maintain the minute tracker and ensure minute books are kept up to date, correctly ordered and prepared annually for binding.
Order and monitor stationery and office consumables and ensure office equipment (including photocopier and franking machine) is maintained and operational.
Undertake general administrative duties including document preparation, correspondence, data entry and distribution of information.
Meetings & Governance Support
Arrange meetings for councillors and officers, including room preparation and refreshments where required.
Assist in the preparation, publishing and distribution of agendas and supporting papers in accordance with statutory deadlines and council procedures.
Upload statutory notices, agendas and minutes to the Council website and ensure public notices are displayed as required.
Attend meetings as required and prepare draft minutes for review by the Clerk.
Ensure records of meetings and decisions are accurately maintained and accessible.
Mayoral & Civic Administration
Maintain the Mayoral diary and coordinate civic engagements in liaison with the Mayor and Officers.
Prepare and manage routine Mayoral correspondence.
Provide administrative support for civic functions including Mayor Making, Civic Service, Remembrance Sunday and Awards.
Assist with event logistics and documentation in accordance with established procedures.
Tourist Information & Customer Service
Provide cover at the Tourist Information Desk, welcoming visitors and providing accurate local information.
Process ticket sales and bookings using the Council’s ticketing system and handle associated transactions in line with financial procedures.
Maintain a working knowledge of booking and ticketing systems.
Manage calls to the Council’s main telephone number and respond to or redirect voicemail messages as appropriate.
Marketing & Events Support
Provide administrative support to the Marketing Manager and Marketing Officer.
Assist with basic website updates and preparation of promotional materials.
Support the organisation and delivery of council and community events.
Attend evening and weekend events where required to support council activities.
Compliance & Professional Development
Support compliance with statutory requirements, council policies and data protection legislation.
Handle sensitive and confidential information appropriately. · Undertake training relevant to the role and participate in continuing professional development.
Carry out other duties commensurate with the grade of the post.
Training:The candidate will follow a Level 3 apprenticeship programme and study towards a full standard as a Business Administrator. This training will be structured and delivered by Cheshire College – South & West. If you do not already hold GCSEs at Grade A-C / 8-4 in English and Maths you may be required to complete Functional Skills in the related subjects to attain Level 2 Functional Skills.Training Outcome:On successful completion of apprenticeship, a full-time position will be considered.Employer Description:Nantwich Town Council is a representative body and local voice for the community it serves. Established in 1974, today it is represented by fifteen Councillors, who were last elected in 2023.
A main function of the Town Council is the management of the Civic Hall which stages a variety of live music and other entertainment, such as comedy nights, as well as being a central hub and information point for the town. Other key functions include running of the Nantwich Market along with associated, weekly outdoor markets and the four community allotment sites.
In addition, there are also key, annual, important events in for the town that the Council supports, such as the Christmas Lights Switch On and Remembrance Sunday.Working Hours :Monday - Friday, 9.00am - 5.00pm.
Some evening or weekend work may be required but will be discussed in advance and TOIL is then agreed.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Team working,Time management....Read more...
Customer Service Administrator£25,625 per annum 40 hours per week Wheelchair Service Centre Ashford TN23 6LLPurpose of JobTo help create an efficient and effective, friendly and courteous day to day Customer Service department. Your role may include:Main Duties and ResponsibilitiesRaising orders – Responsible for entering orders immediately onto the computer system in an effective manner when a request is received from a service user, carer, family member or prescriber via telephone or email.Scheduling of orders – Responsible for making contact with service users and agreeing a convenient delivery, collection or repair date within the company KPIs.Engineers daily schedule – Responsible for ensuring engineers are booked daily to capacity.Communication – Responsible for answering daily calls within a busy department in a courteous and friendly manner and ensuring excellent customer service is always provided. Answering and resolving all queries and enquiries to an effective solution or outcome in all cases. Communicating any issues that cannot be resolved by yourself to the Customer Service Manager.Administration – Responsible for the daily efficient running of all administrative operational systems within the service, in line with Ross Care procedures.Clinical bookings – Responsible for booking clinical appointments from the waiting list and ensuring clinicians are booked to capacity in line with company KPIs.General – You will be assigned to specific areas or tasks associated with Customer Service but may be asked to assist in other areas of the service centre. Flexibility is therefore required to ensure that the service remains effective and efficient and to manage and cover other staff in their absence.Undertake the job inline with company competencies as follows:
Achieves business results and adds value to the service.Focuses on internal and external customers.Builds and maintains effective teamwork with colleagues.Embraces change.Performs duties according to all company policies, procedures and instructions.
This job description shall not limit your role. You may also be asked to carry out other duties that your Line Manager feels are within your capabilities and skill set. The above information may not cover everything involved in the position but indicates the size and scope of the role. This may be subject to change as the role develops.Key Performance IndicatorsOrders processed with accuracy. Queries, enquiries and complaints resolved with excellent customer service. Completed orders processed in a timely manner.Person RequiredSkills
Excellent customer service skills.Excellent communication skills to interact with internal staff and departments, prescribers and service users.Must be able to work on own initiative as well as part of a team.Computer literate with good working knowledge of Word and Excel.Excellent telephone manner.Excellent organisational skills with a good eye for detail.An enthusiastic and motivated individual who strives to succeed.Must be flexible, adaptable and positive in their approach to work.
Knowledge
Previous experience within a busy customer service department.Previous experience of administration, IT, order processing and scheduling of workloads would be a huge advantage.Experience in a similar type of role would be beneficial.
Qualifications
Qualified to GCSE level or equivalent.
Interested, please send your cv by return. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
