Job Title: ServiceNow ITSM Senior Developer
Location: Oakland, CA- Onsite
Duration: 6 Months
Bill Rate: Up to $70 p/h (1099 or W2)
Eligibility: Green Card or U.S. Citizen only, due to Federal Compliance
Overview:
We are currently seeking a skilled Senior Developer to join our clients ITSM team in San Francisco, CA. The ideal candidate will have a strong background in ServiceNow ITSM development, with hands-on experience in Incident Management, Problem Management, Change Management, Knowledge Management, Service Catalog, Mobile Apps, and Virtual Agents. This role will be pivotal in configuring ServiceNow applications and enhancing operational efficiency through tailored software solutions.
Key Responsibilities:
- ServiceNow Configuration: Configure ServiceNow ITSM applications in accordance with established design plans to ensure optimal performance and compliance with specifications.
- Testing Expertise: Conduct unit testing, system integration testing, performance testing, user acceptance testing, and other client-specific testing to validate solutions.
- Development Skills: Lead the development of ServiceNow applications using JavaScript, Jelly, and various web services (XML, HTML, CSS) to create robust solutions tailored to business needs.
- Database Management: Utilize SQL queries and LDAP queries for connecting to databases like Oracle and MySQL, ensuring efficient data retrieval and management.
- Process Improvement: Design and implement repeatable processes for development, testing, staging, and production environments to enhance reliability and availability.
- Agile Methodology: Collaborate with project teams, actively participating in planning meetings and retrospectives, providing feedback and insights to drive continuous improvement.
- Communication: Effectively communicate technical concepts to both technical and non-technical audiences, fostering collaboration across teams.
Essential Qualifications:
- Experience: 5+ years of experience as a ServiceNow ITSM Developer with a focus on Incident Management, Problem Management, Change Management, and other ITSM applications.
- Technical Proficiency:
- Comprehensive knowledge of ServiceNow ITSM applications and their configuration.
- Proficiency in JavaScript, Jelly, XML, HTML, and CSS.
- Familiarity with SQL and LDAP for data connectivity.
- Certifications: ServiceNow Certified Systems Administrator is required.
- Methodology Knowledge: Strong understanding of Agile/Scrum methodology and the ITIL framework.
- Software Development Lifecycle (SDLC): Solid grasp of SDLC processes and best practices.
Desirable Skills:
- Knowledge of Oracle Developer 6i and Forms is a plus.
- Strong analytical and problem-solving skills with meticulous attention to detail.
- Ability to adapt quickly to changing requirements and drive project success.
If you are a qualified candidate eager to take advantage of this outstanding opportunity, please submit your resume for immediate consideration! We look forward to your application.....Read more...
Job Title: ServiceNow ITSM Senior Developer
Location: Oakland, CA- Onsite
Duration: 6 Months
Bill Rate: Up to $70 p/h (1099 or W2)
Eligibility: Green Card or U.S. Citizen only, due to Federal Compliance
Overview:
We are currently seeking a skilled Senior Developer to join our clients ITSM team in San Francisco, CA. The ideal candidate will have a strong background in ServiceNow ITSM development, with hands-on experience in Incident Management, Problem Management, Change Management, Knowledge Management, Service Catalog, Mobile Apps, and Virtual Agents. This role will be pivotal in configuring ServiceNow applications and enhancing operational efficiency through tailored software solutions.
Key Responsibilities:
- ServiceNow Configuration: Configure ServiceNow ITSM applications in accordance with established design plans to ensure optimal performance and compliance with specifications.
- Testing Expertise: Conduct unit testing, system integration testing, performance testing, user acceptance testing, and other client-specific testing to validate solutions.
- Development Skills: Lead the development of ServiceNow applications using JavaScript, Jelly, and various web services (XML, HTML, CSS) to create robust solutions tailored to business needs.
- Database Management: Utilize SQL queries and LDAP queries for connecting to databases like Oracle and MySQL, ensuring efficient data retrieval and management.
- Process Improvement: Design and implement repeatable processes for development, testing, staging, and production environments to enhance reliability and availability.
- Agile Methodology: Collaborate with project teams, actively participating in planning meetings and retrospectives, providing feedback and insights to drive continuous improvement.
- Communication: Effectively communicate technical concepts to both technical and non-technical audiences, fostering collaboration across teams.
Essential Qualifications:
- Experience: 5+ years of experience as a ServiceNow ITSM Developer with a focus on Incident Management, Problem Management, Change Management, and other ITSM applications.
- Technical Proficiency:
- Comprehensive knowledge of ServiceNow ITSM applications and their configuration.
- Proficiency in JavaScript, Jelly, XML, HTML, and CSS.
- Familiarity with SQL and LDAP for data connectivity.
- Certifications: ServiceNow Certified Systems Administrator is required.
- Methodology Knowledge: Strong understanding of Agile/Scrum methodology and the ITIL framework.
- Software Development Lifecycle (SDLC): Solid grasp of SDLC processes and best practices.
Desirable Skills:
- Knowledge of Oracle Developer 6i and Forms is a plus.
- Strong analytical and problem-solving skills with meticulous attention to detail.
- Ability to adapt quickly to changing requirements and drive project success.
If you are a qualified candidate eager to take advantage of this outstanding opportunity, please submit your resume for immediate consideration! We look forward to your application.....Read more...
The role is predominantly an Administraor Apprentice which entails on-the-job learning and assisting with administrative tasks and assisting other team members in the office when needed. As our Business Administration Apprentice, you will deliver high‑quality administrative and reception support to the team.
Your duties, but are not limited to, will include:
Scanning
Recording invoices onto the system
Client meet and greet
Answering phone calls
Using Microsoft Office packages, particularly Word and Excel
Answering telephone calls professionally and handling enquiries
Inputting data into internal systems with accuracy
Ensuring company policies are followed, including Health & Safety
This list is not exhaustive and you will be expected to perform different tasks as necessitated by the manager which is relevant to your role within the company to meet the overall business needs.Training:As a business administration apprentice, you will complete the following qualifications as part of your apprenticeship:
Level 3 Business Administrator Apprenticeship Standard qualification
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
All evidence will be logged to your electronic portfolio
Training Outcome:
Great prospects for progression to a full-time position for the right candidate
Employer Description:Blenheim Advisory are a firm of Chartered Certified Accountants who provide expert Value Added Accountancy and Taxation services to Small & Medium Businesses.Working Hours :Monday to Friday 9am to 5pm. 37.5 hours per weekSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience,Good Time Keeper....Read more...
You will mainly be working from our office in Canvey Island, Essex. You may be required to travel if necessary. We are very mindful of new apprentices and logistics.
Your duties will include:
Assisting in the treatment room to log data and results from the scan
Assisting the sonographer during scans
Some travel between sites is required liaising with the doctors
Vetting reports and confirming all details are correct
Travelling between clinics to support the sonography team
Vetting reports and confirming all details are correct
Using SAGE, Word and Excel
Meeting and greeting patients
Making appointments
Following up referrals
Inputting data onto the bespoke system
Updating records
Customer service and making the patient feel relaxed and comfortable
Training:Level 3 Business Administrator standard:
All training will be carried out within the workplace. You are not required to attend college
You will train towards an advanced level standard
Functional Skills at level 2 if required
The employer will train the candidate on the specific job role
Training Outcome:
An ongoing position may be available for the right apprentice
The chance to be an assistant within the health care sector
Chance to train in first aid and sonography
Employer Description:The Essex Ultrasound and Medical Services clinic is committed to providing a high standard of service. EUMS is at the forefront of pregnancy, and gynaecological scanning.
Other specialties include: Abdominal ultrasound scans to include the liver, gallbladder, pancreas and kidneys, plus thyroid and testicular screening.
The quality of our service is born out of a strong belief in the benefits of ultrasound techniques, underpinned by our commitment to patient welfare.Working Hours :Monday - Friday 9am - 5pm and will include some weekends- TBA by employer to meet business needs.
Please note - Some of the clinics are 8:00am - 6:00pm.
We are very mindful of new apprentices and logistics.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Team working,Non judgemental,Patience....Read more...
Starting date - 3 months
Answering messages and emails
Greeting customers and basic reception duties
Assisting with booking appointments
Keeping the studio clean and organised
Taking photos of tattoos for social media
Assisting with Instagram, Facebook and TikTok posts
Learning how the booking system works
Shadowing day-to-day business operations
3 months – 6 months
Creating social media posts and captions
Scheduling content
Assisting with marketing ideas and promotions
Updating website/social media pages
Basic design work (Canva or similar)
Customer service and managing enquiries
Learning basic finance tasks (tracking deposits/payments)
6 months – 12 months
Running social media accounts with supervision
Planning marketing campaigns
Creating promotional offers
Helping grow the studio brand
Monitoring social media performance
Building relationships with customers and local businesses
12 months +
Managing marketing independently
Running advertising campaigns
Business development ideas
Helping with events, guest artists and promotions
Potential to move into a full-time marketing/business role
Training:
Work-based mentoring
One day every 2 weeks at Telford College
Assigned an assessor to visit you regularly in the workplace
Training Outcome:This role could lead to a full-time position as a Studio Manager, Marketing Manager, or Business Administrator.Employer Description:Sable Bloom is a professional tattoo studio based in Claverley, specialising in high-quality custom tattoos in a friendly and creative environment. We are a growing studio focused on artistic tattoos, customer experience, and building a strong brand both locally and online. The apprentice will be working in a small creative team and will gain hands-on experience in how a modern creative business operates.Working Hours :Monday - Friday: 9am - 5pm.
May have to work some weekends but will be discussed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Creative....Read more...
Compliance Administrator – Recruitment Agency
We’re looking for a proactive and organised Compliance Administrator to join our growing office. This is a great opportunity for someone who wants to build a long-term career in recruitment, with clear progression into senior compliance or recruitment roles.
You’ll be joining a fast-paced environment where no two days are the same, with ongoing training, support, and development provided from experienced team members.
The Role
You’ll play a key part in ensuring all candidates are fully compliant and ready to work, supporting the wider recruitment team and keeping everything running smoothly behind the scenes.
Key responsibilities include:
Managing the end-to-end compliance process for candidates
Chasing and verifying documents (right to work, DBS, references, training, etc.)
Carrying out compliance checks in line with company and client requirements
Keeping candidate records accurate and up to date on the CRM system
Liaising with candidates to guide them through the onboarding process
Supporting recruiters with candidate submissions and placements
Monitoring compliance deadlines and renewals
Ensuring all files meet audit standards
What We’re Looking For
Previous admin or compliance experience (recruitment/healthcare preferred but not essential)
Highly organised with strong attention to detail
Confident communicating via phone and email
Able to manage multiple tasks and deadlines
Proactive attitude and willingness to learn
A team player with a strong work ethic
What You’ll Get
Competitive basic salary (DOE)
Full training and ongoing support
Clear progression pathway into senior compliance, team lead, or recruitment roles
Opportunity to move into a Recruitment Consultant position if desired
Supportive, fast-paced office environment
Real career development – not just a job
....Read more...
Welcome all visitors to the school in a friendly and professional manner, ensuring they follow the correct procedures for signing in and out, and are aware of the procedures in the event of a fire and of our safeguarding processes
Maintain an organised and well-resourced reception area and manage lost property
Ensure all queries, either in person, by email or by telephone, are dealt with swiftly and professionally using tact and diplomacy at all times, taking messages for staff and students as needed
Oversee any room diaries/parking/booking processes for staff and visitors
Receive and sort deliveries and mail in accordance with school processes
Ensure exam materials are logged and stored as directed by the Examinations Officer
Monitor the school’s main email account, managing responses or forwarding emails as appropriate
Monitor and maintain an appropriate level of stock control for office supplies
Provide administrative and reprographic support to SLT and other staff as needed
Manage the morning and afternoon registers to support attendance and ensure the safety of students
Assist with updating the school information management system
Support with school trip administration
Training Outcome:
Office administrator role within one of the schools in the trust
Employer Description:The Surrey Maths School (SuMS) is a new state-funded specialist 16-19 Maths school based in a state of the art building in central Guildford.
As a school within Learning Partners Academy Trust and working in partnership with the University of Surrey, the school will become a centre of excellence for the delivery of mathematics and further mathematics at A level for students from Surrey and beyond.
Alongside mathematics based A level courses, all students will explore other STEM subjects and the SuMS Project Qualification which will provide group and individual problem-solving opportunities.
The school is an innovative environment where every individual can thrive and each student is provided with unrivalled opporunities to learn, to collaborate, to work and to grow. Working Hours :Monday - Friday 8.30am - 4.30pm.
Term time only.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
The main purpose of this role is to be a support within one of the claims handling teams of the Operational department. You will develop skills to enable the claims handling process through the use of phone, email and our bespoke claims handling system. You will deliver high levels of customer service, ensuring a quality service is provided to all.
To develop knowledge through training and learning from others to enable efficient, accurate and confident processing of new claims on behalf of our business partners and suppliers.
Learning to confidently and efficiently represent the initial interface between the customer and the company.
Developing skills to action all inbound communications, ensuring that all items are logged correctly to the relevant cases within your team.
Actioning all outbound communications following the appropriate procedures.
Liaising with other departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims procedure.
To deliver excellent customer service at all times.
Full training will be provided in order to complete the above. NBC and S&G Response will provide ongoing support and guidance to assist you throughout your business qualification.Training:
Upon completion, you will achieve a Business Administrator Level 3 apprenticeship standard along with Functional Skills Level 2 in English and maths (if required).
You will attend day-release college sessions at National Business College (NBC) or via Teams on a fortnightly basis.
NBC is based in the centre of Huddersfield, just a 5-minute walk from the main bus and train stations.
Training Outcome:
Opportunity to progress within S&G Response as apprentices will be offered a permanent position on ocmpletion is the business requires.
Employer Description:S& G Response are an established provider of market-leading outsourced solutions for insurers, corporate fleets, brokers, vehicle manufacturers and third-party claims administrators. With an excellent reputation for outstanding customer service, they have grown substantially over the last few years. They are studiously focused on delivering growth for the long-term by continually investing in their people, culture, and infrastructure.Working Hours :Monday to Friday, 9.00am - 5.30pm, with an hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative....Read more...
Candidate should be a self-motivated individual, able to co-ordinate a number of tasks with the aim of achieving the best results.
The role involves managing internal Sales activity, Order entry and providing customers with delivery updates. The role involves managing internal Sales activity, Order entry and providing customers with delivery updates. The role involves managing internal Sales activity, Order entry and providing customers with delivery updates.
Managing customer order books, drawing up quotations to be sent to the customer and communicating with external and internal customers.
Manage key accounts.
Complete contract reviews for sales orders.
Process and load sales order onto the system.
Manage communication with customers to keep them appraised of delivery status/issues, etc.
Communicating with Production, Engineering and Quality depts to give customer feedback on any issues.
Manage order books via the customer portals or spreadsheet and ensure they are up-to-date.
Work with Engineering to process and respond to sales enquiries.
Build and maintain good relationships with customers.
Training:Level 3 Business Administrator Apprenticeship (Standard).
Skills, knowledge and behaviours.
Day release to attend New City College at either Hackney campus (N1 6HQ) or Ardleigh Green, Hornchuch campus (RM11 2LL).Training Outcome:Possibility of a full-time position upon successful completion of the apprenticeship and depending upon the needs of the company at that time.Employer Description:With over 40 years experience, Xcel Aerospace is a leader in delivering manufacturing excellence within the global aerospace market. Our strong reputation as a world class supplier of manufactured aerospace components supports thousands of flight hours every year.
We support customers to reduce supply chain risk by providing high quality components and assembly parts, on time, in full and at competitive prices. We support our customer to perform and grow and together we deliver excellence.Working Hours :Monday - Thursday 8.00am - 5.00pm (with 30 minute lunch break)
Friday 8.00am - 1.00pmSkills: Excellent organization skills,Able to multitask,Excellent communication skills,Good team working skills,Excellent IT skills,Able to use Microsoft Office,Excellent customer service,Good attention to detail,Flexible approach....Read more...
Support the daily running of the office
Assisting with general administrative duties to ensure the office operates smoothly, including maintaining a tidy workspace, managing incoming enquiries, and supporting colleagues as needed
Answering phone calls
Handling incoming calls in a professional manner, directing queries to the appropriate team members, taking messages, and providing basic information to customers
Booking appointments from lead
Contacting potential customers, following up on enquiries, and scheduling appointments efficiently
Ensuring all bookings are accurately recorded in the system
Ordering stock
Monitoring stock levels, placing orders with suppliers, and ensuring materials and products are available when required
Checking stock upon arrival
Receiving deliveries, verifying quantities and quality, updating stock records, and reporting any discrepancies or issues
Supporting design visits
Assisting with customer design consultations, which may include visiting customers’ homes, taking measurements, gathering requirements, and providing general support to the design team
Creating CAD drawings (training provided)
Producing accurate CAD drawings based on customer specifications and design requirements
Full training will be provided in-house to develop these skills
Training:
The successful apprentice will complete a full Level 3 Business Administrator Apprenticeship Standard
The training will be delivered by Birmingham Metropolitan College on a flexible day release delivery model
Training Outcome:
Opportunity for full time employment and further training within the company upon completion
Employer Description:At Kitchen Restorers, we transform kitchens without the need to start from scratch. We provide high-quality, made-to-measure replacement doors and drawer fronts, as well as work surfaces, sinks, taps, and top-quality appliances to complete the look.
We’re a British company with over 50 years of experience and a reputation for skilled craftsmanship, attention to detail, and excellent customer care. As an apprentice with us, you’ll be part of a team that values learning, hands-on experience, and delivering fantastic results for our clients.Working Hours :Monday - Friday, 8.00am - 4.00pm. The apprentice must be flexible and may occasionally need to work until 6.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness,Social....Read more...
Gathering and processing the required information to onboard new customers
Understanding and managing the processing of contract renewals, cancellations, and swaps, helping to retain customers within the EZOO product set
Understanding the end-to-end process for all fines and excess mileages
Completing all delivery feedback calls/surveys, the target is to contact 85% within 3 working days of delivery
Calling customers who are 2 months into their contract and assessing their feedback against agreed parameters
Encouraging customers who have had a positive experience to complete a Trustpilot review, 10% of all contacts to complete a review
You will manage and maintain our CRM system (Zoho) – for data entry, lead management, and maintain data quality standards
Supporting sales and operations, you will work with and learn from the sales/operations team and use a variety of methods to gain new customers, including email, SMS, and phone
Work with your Line Manager as well as the wider team to deliver efficient driver onboarding and order processing
You will be targeted on customer retention and growth. A customer-centric approach is always essential
Training:Training to be provided:
Business Administrator Level 3 Apprenticeship Standard
Weekly day release at CWCT, Radford, Coventry (Every Tuesday 9:30am- 4:30pm)
Training Outcome:
Potential for career advancement within the company as you gain experience and develop your skills
Employer Description:EZOO is an electric car Salary Sacrifice, Subscription and Lease provider, on a mission to create a faster, smarter, more innovative way of accessing an electric car. Since our launch in January 2018, we have grown the business year on year as a high growth tech scale up, with 200% organic growth in the last two years. We offer a fully digital experience – choose your car, choose your term, delivered to your door. We are based in Coventry serving customers nationwide. Our challenge now is to take EZOO to a new level without losing what makes us special for our customers. We need to be able to provide rock-solid reliability, speed, and accountability whilst growing to become a truly household name. This is a challenging combination, but one we're embracing in the next stage of our journey. And that's where you come in...Working Hours :Monday- Friday, 9.00am- 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative....Read more...
Role responsibilities:
Answering phone and email enquiries from new and existing clients, and suppliers.
Responding to queries quickly and professionally, demonstrating excellent communication skills and escalating to the required team / department when necessary
Using the CRM system to log all interactions with customers and suppliers accurately, and using a variety of other IT packages, including Outlook and Excel to carry out day-to-day tasks
Understanding & following all company policies and procedures to complete all work tasks
Completing general administration tasks, always to a high standard
Supporting the Ordering Team, overseeing the delivery of products and services to the client.
Liaising with suppliers and updating clients on order status.
Supporting the Sales Team by sourcing quotes for products and services, updating price lists, and creating client proposals
Supporting the Finance Team, following up on client invoices, chasing and logging client payments and any other associated administration tasks, as and when required.
Overseeing aftersales and repairs from start to finish, ensuring that customers are updated on progress every step of the way
Must-Haves:
Multi-tasker – no two days are the same, your role will be varied!
Organised, detail-focused and great at multitasking
Confident communicator – both written and verbal
Fast learner with strong IT skills
Self-starter who takes initiative and solves problems independently
A positive, team-oriented attitude
Bonus Points For:
Previous experience in B2B administration or customer service
Experience working in or with schools/education
Driving licence and own car
Training:
Level 3 Business Administrator
Training will take place at work
There are no requirements to travel elsewhere other than the office
Training will be ongoing in the workplace
Training Outcome:Long-term career prospects with a growing organisation.Employer Description:A market-leading finance provider to the education sector. Helping schools stretch their budgets further through smart, flexible rental solutions that make tech and equipment more accessible.Working Hours :Monday - Friday, 9.00am - 5.00pm. 30-minute lunch breaks.
Office based.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Sales experience,Ambitious,Personable,Keen to learn and develop....Read more...
Communication:
• Assisting with the management of the Estates email inbox and answering the Estates telephone, directing queries to the relevant team.• Greeting visitors and contractors, ensuring the correct procedures are followed.
Data Management:
• Inputting data into systems and raising queries were necessary.• Assisting with the management of the Estates CAFM system.• Assisting with the management of digital/paper files and archives, ensuring accuracy and complying with GDPR requirements.
Document & Report Preparation:
• Creating memos and posters for dissemination to the Estates team.• Word processing - creating reports, letters, and presentations
Scheduling & Organisation:
• Assisting with arranging meetings and organising office resources, including maintaining and storing information correctly.
Office Support:
• Provide general administrative support to the Estates department, including but not limited to taking minutes, organising training, maintaining stocks of stationery,• Assisting with ordering supplies for the Estates department and other RNN Group departments, following procurement procedures and ensuring good value for money at all times.• Tracking and scheduling deliveries, communicating effectively and managing inventory logs.• Use of financial systems to process orders and invoices.• Assist with procuring uniforms and PPE for Estates staff and manage the ongoing uniform provision.• Attend any relevant training sessions to ensure that you are fully equipped to perform your role effectively.Training:
Business Administrator Level 3 Apprenticeship Standard
Functional Skills in Maths Level 2 (If required)
Functional Skills in English Level 2 (If required)
Monthly online teaching sessions with work-based assessment
Training Outcome:Progression into other admin-based roles within the department or across the college. High success within the RNN Group of apprentices remaining in the organisation in a permanent position.Employer Description:RNN Group are an education and training provider, meeting the needs of thousands of employers, adults and school leavers every year and contributing at the heart of our communities. Comprising of Rotherham College, North Notts College, Dearne Valley College and University Centre Rotherham all deliver intermediate, advanced, higher and degree apprenticeships and training to employers and individuals across Yorkshire, the East Midlands and beyond.Working Hours :Monday - Thursday, between 8.30am - 5.00pm and Friday, 8.30am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Presentation skills,Administrative skills,Analytical skills,Team working,Initiative,Non judgemental,Patience,Good attitude to work,Friendly and approachable,Supportive and dedicated....Read more...
Electrician - Glasgow - Salary up to £39,000 DOE CBW are currently recruiting for an experienced Electrician to join a leading facilities management provider. This is a permanent, full-time mobile role, covering Glasgow and the Central Belt of Scotland. You will be responsible for all PPM's and Reactive Maintenance across all sites. Key Responsibilities:Ensure all PPM is carried out in accordance with the maintenance specification.Ensure that all relevant paperwork is completed regarding PPM, reactive and breakdown works and that it is passed without delay to the contract administrator.Ensure reactive tasks throughout the sites are completed and be proactive in highlighting areas where improvements can be made.Identify and record all plant failures using quotation forms and issue to line manager.Ensure that plant faults and defects are swiftly remedied to maintain plant in serviceable order.Ensure that suitable spares are available to carry out both maintenance and reactive works.Undertake Point of Work Risk Assessment (POWRA) prior to starting work evidencing it is safe toproceed.Ensure that Method Statements and Risk Assessments are prepared and used for all tasks undertaken to ensure safe working practices at all times.To attend site in response to breakdowns or failures of the equipment outside of normal working hours (call outs).Take part in the regional on-call rota.Person Specification:Experienced in maintenance and repair of Electrical SystemsExcellent fault finding and diagnosis skills a must.Basic knowledge in building fabric repair.A recognised electrical industry qualification will be required.Qualified to IEE 18th edition.2391 Testing and certification of electrical installations. (Desirable)Must have a full clean drivers’ licence. Experienced in the following is desirable:Low voltage electrical distribution system and switchgear,Fire alarm systems Ventilation and A/C systemsLTHW heating boilers and pumpsSalary & Benefits:Salary up to £39,000 DOE24 days annual leave (+ public holidays)Life Cover equivalent to 1.5 times annual salaryEmployee discount shopping schemes on major brands and retailersGym membership discountsHoliday purchase scheme2 corporate social responsibility days per yearBroad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes ....Read more...
Cash recording - Counting of cash and recording within accountancy software
ParentMail Administration - Manage the school’s ParentMail system, ensuring accurate setup of payment items, monitoring incomingpayments, resolving queries, and maintaining up-to-date records
Biostore Management - Oversee transactions processed through Biostore, reconcile income received, and proactively communicatewith parents regarding overdue or overdrawn balances.Catering Income Reporting – Produce and distribute daily catering takings reports, ensuring all income is accurately recorded andreconciled.Student File Maintenance – Maintain and update student financial and administrative records, ensuring accuracy and compliance withdata protection requirements.Credit Card Purchasing – Place authorised orders using the school credit card, ensuring compliance with procurement procedures andtimely reconciliation of statements.Online Purchasing (Amazon and Other Suppliers) – Process purchases via Amazon and other approved suppliers, ensuring value for money and appropriate authorisation.Purchase Ledger Support – Assist with purchase ledger processes, including resolving supplier queries and reviewing creditor balances.Purchase Order Processing – Raise official purchase orders via Lightyear, monitor outstanding (O/S) orders, and follow up ondiscrepancies or delays.Petty Cash Management – Record, reconcile, and manage petty cash transactions in line with internal financial controls.Travel Bookings – Arrange train travel via Trainline, ensuring cost-effectiveness and accurate record keeping.Procurement Research – Conduct supplier and pricing research to secure best value purchasing in accordance with school financialregulations.Finance Team Cover – Provide administrative support and cover for Credit Control and Purchase Ledger functions during periods ofannual leave.Undertake any other reasonable duties as required by the Finance Manager.Development Responsibility (to be introduced as the role progresses):Bank Reconciliation – Assist with monthly bank reconciliations, ensuring all transactions are accurately recorded and discrepanciesinvestigated.Journal Posting – Post accounting journals accurately within the finance system.Nominal Ledger Variance Investigation – Under supervision, investigate variances within nominal ledger codes and support corrective actions where required.Cashflow Forecasting – Maintain accurate cash records and support short-term cashflow forecasting to assist with financial planning.Training:
Throughout the programme, apprentices will also have access to tailored on demand content, 121 coaching from a designated skills coach and a variety of learning collateral to support the apprentice journey
Blended delivery model with virtual classrooms on a frequent basis, along with one-to-one support
Reviews will take place every 4-6 weeks to monitor progress and formals being every 10-12 weeks with the employer and coach as part of a tri-party process
Training Outcome:A Level 2 Accounts & Finance Assistant apprenticeship can lead to the following careers:
Accounts Assistant, Finance Assistant, Bookkeeping Assistant, Junior Bookkeeper, Purchase Ledger Clerk, Sales Ledger Clerk, Accounts Payable/Receivable Assistant, Finance Administrator, Payroll Assistant
Employer Description:As the leading Independent school in the city we enjoy anoutstanding reputation and put the wellbeing of our staffand students at the heart of everything we do.Wolverhampton Grammar School was founded in 1512 bySir Stephen Jenyns to provide a “good, moral education” forthe children of Wolverhampton.Although that same impulse motivates us today, childrennow join our School community from acrossWolverhampton, Staffordshire, Shropshire and the widerWest Midlands region.We partner with a range of local and national organisationsto deliver a rigorous education both within the classroomand outside the School. These associations include theprestigious Merchant Taylors’ Company where our founderwas twice elected Master.Working Hours :Monday to Friday (including 7.5 hours for college work) Shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative....Read more...
Working in the HR team, you will be responsible for contributing towards the effective running of the HR day to day function, by providing first class administrative support to the team and the wider company in a fast-paced environment.
You will have strong written and verbal communication skills and interact competently at all levels within the organisation
You will have excellent organisational skills and a high level of accuracy
You will demonstrate that you are a proactive team player, both within the department and across the organisation
Main responsibilities will include:
Providing administrative support to the HR team
Updating and maintaining the HR records
Forwarding queries received into the HR Inbox to relevant team members
Ensuring that all electronic/paper files are fully maintained and completed in a timely manner
Maintaining confidentiality of information relating to the Company and its employees, whilst ensuring compliance with GDPR
Assisting with the on-boarding and preparation for new starters
Candidate management - Processing internal applications and keeping the system up to date, uploading job vacancies on to job boards, etc
Diary management
Employee Management - preparation and management of various employee related forms, i.e. staff promotions, probationary reviews and personal development reviews
Ad hoc Duties - various data input tasks, ex-employee reference letters, general administration tasks
Training:You will be studying towards achieving your Level 3 Business Administrator Apprenticeship which consists of:
Business Administration Level 3 Diploma
Business Skills, Knowledge and Behaviours
Functional Skills English and maths at Level 2 (if not already achieved)
EPA (End point assessment)
Training location to be confirmed
Training Outcome:
For the right candidate there will be opportunity to gain full-time employment after full completion of the apprenticeship
They may also be offered progression in the role and also the opportunity to work towards a HR qualification after the completion of the apprenticeship
Employer Description:Today, LA International is the largest privately owned Digital Technology Resourcing and Project Solutions provider in the UK, winning many industry awards including Best IT Recruitment firm, Best Public Sector firm and are proud double winners of the Queen’s Awards for Enterprise in International Trade for outstanding international growth and innovation.Working Hours :Monday to Friday, 09:00 - 17:30, with 1-hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Initiative,Non judgemental....Read more...
· Book in new RFQ’s into the system via the company tracker (Excel Spreadsheet).
· Save details such as; drawings, models, and technical information into relevant electronic folders.
· Send enquiries to internal and external approved suppliers in a timely manner.
· Chase sources for prices, lead times etc. to enable deadlines for quoting are met.
· Collate all of the data received into the specific electronic folders and add information into a spreadsheet summary.
· Present an overview to the team so a decision can be made in regard to the final pricing of the quote to the customer.
· Put together and submit quote.
· Update tracker with all of the information.
· Provide a copy of the quote to his/her Line Manager (Jack Butlin) and the Group Sales Manager (Wayne Moseley).
· From receipt of a customer PO (purchase order); complete contract review, compile the necessary paperwork that is required and distributed with the relevant Shield facility which will assist with their sample and production planning as per the quote.
· Working on AI projects to assist with the development of new techniques sales related. Training:
Business Administrator Level 3 Apprenticeship Standard
You will attend college, one day every two weeks at the Freemens Park Campus
Training Outcome:Following a sucessful apprenticeship, there would be a full time role and progression into a career in Sales / Engineering.Employer Description:The opportunity to join one of the largest privately owned Engineering Groups in the Midlands. Anyone wishing to progress in a Manufacturing environment will be given a development plan with regular reviews and incentives to add value to themself as well as The Shield Group.Working Hours :08.00 – 17.00 (Monday – Thursday) Included - 30 minutes unpaid lunch break
08.00 – 12.00 (Friday) No lunch break due to finishing earlySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Reliability,Consistency....Read more...
Job Responsibilities:
To provide administration support to a busy payroll team of 8, operating in a fast-paced environment
Provide first line support to colleagues’ queries raised through our ticketing system and telephone
Assigning incoming tickets to the relevant payroll team member
General admin support to include, but not limited to:
Update personal records as requested
Supporting employees with queries around self-service access to their user account
Support with processing and administering Attachment of Earnings and other statutory deductions
Support with pay rate changes
Assist with the collating & processing of leavers
Assist with employee holiday balance queries
Dealing with incoming correspondence & assigning to relevant payroll team member
Dealing with employee requests for copies of pay slips, P45 & P60 queries
Assist with ad-hoc reporting and project work as necessary
Training:
Business Administrator Level 3
Work based delivery with monthly group
Tutor led sessions via Teams
Training Outcome:Upon successful completion of this apprenticeship, you will be considered for a full-time role working towards CiPP's qualifications.Employer Description:WGC Ltd is one of the UK’s leading providers of outsourced hotel cleaning, housekeeping and facilities services. Established in 1974, the company has grown into a trusted partner for many of the UK’s best‑known hotel brands and a wide range of other organisations. They are recognised for their high standards, consistency and professional approach, making them a preferred supplier across the hospitality sector.
Operating across the UK and parts of Europe, WGC employs highly trained teams who deliver services such as housekeeping, hard‑floor care, window cleaning, and specialist commercial cleaning. The business invests in innovation, modern cleaning technologies and sustainable practices to raise industry standards and improve efficiency.
WGC’s culture places people at the heart of everything they do. They emphasise inclusivity, open communication and staff development, with many employees progressing into senior roles. This people‑centred ethos supports strong long‑term client relationships and a positive workplace culture for new starters at all levels.
For an apprentice joining the Payroll Administration team, WGC offers the stability of a long‑established organisation, a supportive environment, and exposure to the operational needs of a nationwide facilities service provider.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Positive "can-do" attitude....Read more...
As an Apprentice Customer Service Assistant, your day-to-day duties will include, but are not limited to:
Facilitate the sale of tickets, gift vouchers, memberships, donations and supplementary items, using Spektrix, a cloud-based ticketing software.
Ensure that the Spektrix database is kept up to date to enable the marketing team to make effective communication with customers via email, telephone and mail.
Follow established procedures to ensure the security and confidentiality of cash, cheque, credit and debit card transactions and customer data.
Monitor the Hippodrome’s box office email account and respond to queries received via this channel.
Make outgoing calls to groups to chase payment for outstanding reservations.
Take responsibility for the attractive presentation of working areas, including a daily check and update displays of leaflets and posters.
Maintain the system for recording receipt and despatch of lost property.
Record and communicate customer feedback and pass any complaints to a senior member of staff.
Work across multiple box office sites; Hippodrome main box office, stage door, Hullabaloo and mobile box office.
Ensure that a high standard of customer service is delivered at all times.
Training:Training will be provided to achieve the following qualifications:
Level 2 Customer Service Practitioner Apprenticeship Standard
Training will take place periodically at our training centre (DL1 5PT). During the course you will develop the knowledge, skills and behaviours to ensure these exceed the minimum requirements for the Customer Service Level 2 apprenticeship standard.Training Outcome:Successful completion of this apprenticeship could lead to:
Learner could progress to:
Level 3 Business Administrator Apprenticeship
Level 3 Customer Service Specialist Apprenticeship
Full time employment
Employer Description:Darlington Hippodrome is a beautiful Edwardian theatre, rooted in the local community and is the jewel in Darlington's crown. The Theatre offers a varied programme of the highest quality theatre, opera, comedy, music and dance touring nationally, as well as its much-loved annual family pantomime. Darlington Hippodrome are searching for a dynamic individual who is looking towards a career in customer service or within the Arts Industry to join them as Apprentice Customer Services Assistant to become an integral part of the box office team.Working Hours :The working hours will be shifts within the opening times below:
Mon - Saturday 10am - 6pm on non-show days
Mon - Saturday 10am - 8.30pm on show days
Sunday occasional hours between 12pm - 8pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Non judgemental,Patience....Read more...
Provide full time reception support throughout the week
Greet young people, visitors, staff and training course attendees, ensuring that they are welcomed to the company and that the VISIPOINT system is accurately maintained
Answer telephone calls, emails and postal enquires in a timely, polite, and efficient manner
Ensure meeting rooms are set up in a professional, welcoming manner to accommodate training and internal/external meetings
Monitor company CCTV monitors and report safeguarding matters promptly
Sort and distribute incoming post and parcels, organise, and send outgoing post
Photocopy and print various documents - scan and upload documents to various databases
Book meetings and appointments as and when required for colleagues
Manage calendars, schedule appointments, and coordinate meetings
Open and lock up reception at the beginning/end of each day, ensuring rooms are left well presented, windows and lights are closed/switched off and keys are safely locked away
Support and be a part of the first aid and fire marshal team, being aware of the protocols for each
Support Senior Administrators and heads of departments within the organisation with clerical duties
Minute any relevant meetings as and when required and produce good quality sets of minutes which will be shared within the community and sometimes to the wider community and external professionals
All general admin support via a Microsoft package, word, excel, outlook etc to include but not limited to producing accurate spreadsheets, reports and databases to support team management
Ordering and facilitating lunches and refreshments for training and meetings
To support with purchasing and maintaining supplies for each department
Creating and maintaining effective paper and electronic filing systems and ensuring all records are up to date
Assist with data entry tasks, ensuring accuracy and completeness of information
Demonstrate a commitment to safeguarding and promoting the welfare of young people in line with appropriate legislation and company policies
Maintain confidentiality
Such other duties that may be deemed appropriate
Training:
Business Administrator Level 3 Apprenticeship Standard
Online monthly workshops, with two team building workshops held in person
Trainer visits the apprentice in the workplace
Training Outcome:
Potential full-time, per annum, position
Employer Description:Channels & Choices is an award winning, dynamic company specialising in children’s residential care, Fostering and Education based in South-East Kent. OFSTED judge their services as ‘Good’ or ‘Outstanding’. They specialise in working with children who have experienced trauma, most will have an attachment disorder. Creating a secure base for all the children in our care and focus on achieving the best outcomes for these children.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Initiative,Patience....Read more...
As a Digital Support Technician Apprentice, you will:
Help staff, learners, and employers with technical queries (logging in, online platforms, emails, system issues)
Support onboarding of new learners and employers onto apprenticeship systems
Set up user accounts and maintain digital records across management systems (ILR/CRM/LMS/VLE)
Assist with troubleshooting hardware and software issuesSupport online learning platforms (Teams, Zoom, e-portfolio systems, etc.)
Help keep digital systems updated and working smoothly
Provide friendly customer service by phone, email, and online chat
Assist with maintaining equipment, devices, and simple network tasks
Produce basic user guides or instructions to help people use systems more easily
Escalate technical problems to senior team members when needed
Training:Your training will be delivered through a mix of workplace learning and structured teaching sessions by the training provider. You will learn on the job every day while being supported by experienced colleagues, and you will also have regular training sessions provided by your apprenticeship training partner.
Training will be delivered through a combination of:
On-the-job learning at our main office: London E1 5HZ
Hybrid teaching sessions once per week with your training provider
Monthly progress reviews with your coach and line manager
Self-directed study time built into your weekly schedule
Practical assessments and projects based on real work tasks
Training Outcome:Once the apprentice successfully completes the Level 3 Digital Support Technician apprenticeship, they can progress into a variety of digital and support-focused roles such as:
Digital Support Technician / IT Support Technician:
Providing day-to-day support for learners, employers, and staff
Learner Onboarding Coordinator:
Supporting digital platforms, enrolment systems, and user access
MIS / Data Administrator:
Managing learner records, ILR data, and compliance systems
E-Learning Support Specialist:
Supporting virtual learning platforms, resources, and online classrooms
Helpdesk or Service Desk Analyst:
Responding to tickets and troubleshooting issues for staff and learners
Employer Description:London Vesta College (LVC) is a specialist IT and digital training provider based in East London. As a government-approved apprenticeship provider, LVC delivers high-quality digital apprenticeships, and sector-focused skills bootcamps supported by qualified IT tutors. The college has a strong reputation, with Ofsted rating its apprenticeship provision as Good and the organisation reporting excellent employer satisfaction and a 100% apprentice pass rate. Employers choose LVC for its efficient recruitment and training support, while learners benefit from small class sizes, personalised coaching, and strong progression opportunities into digital careers—backed by more than a decade of experience in the digital education sector.Working Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
You will compile a weekly payment schedule and starters & leavers report, check bank statements daily for payments due into the company from clients, finance companies and insurers and other tasks and duties as assigned from time to time.
Within recruitment, this requires timesheet processing and compliance.
In doing so, recruitment admin handles all timesheet processing/queries & liaises with all candidates to obtain all required documents to make candidates compliant with all MSP requirements.
In terms of timesheet processing, this function helps to maximise the company’s weekly profits by chasing candidates for outstanding timesheets.
In terms of compliance, this function helps to ensure that the company has all the necessary candidate documentation when an MSP informs us, they would like to carry out an audit.
In regard to the Trevellyan team, this is support function in all elements of credit control and payments to the insurers.
In reference to accountancy, this is a support role to accountants and clients in offering good customer service and administration in support of our accountancy services.
Job Responsibilities:
Downloading candidate timesheets
Process AWR changes & placement extensions
Create vendor adjustment forms
Teaching candidates how to submit timesheets on the online portals
Chase unprocessed timesheets from workers
Manage payment queries for candidates where applicable
Manage candidates' holiday request forms and send completed forms to payroll
Sending out & chasing outstanding registration documents and references
Creating & sending out PAYE, Umbrella, Ltd & 3rd Party Ltd contracts to candidates
Deal with audits when they are requested by MSPs
Providing references for previous candidates
Manage task management schedules & task follow-up reporting
Run daily and weekly reports
Other tasks and duties as assigned from time to time
Check bank statements daily for payments due into the company from clients, finance companies and insurers
Diarise & chase payments with clients – 7-day SLA for payments
Ensure that all receipts and payments are placed in the credit control system
Reconcile all transactions with the credit control system
Ensure all insurance companies are paid at the end of the month via the statements
Ensure all statements are confirmed as correct and signed off
Ensure accurate and up to date client account files and database are kept
Carry out credit control duties to ensure payments are received for our services
Invoicing for client services delivered in support of credit control
Maintain a portfolio of clients’ payrolls weekly, bi-weekly and monthly
inbound/outbound customer service calls to our current clients, building relationships
Deal with external supplier queries, HMRC, DWP, courts and other agencies
Contacting customers over the telephone and via email with regards to potential new business
Deal with payroll queries from staff and contractors in a professional and timely manner
Calculations of statutory payments and processing P45 and P60’s and other year-end reports
Analysis of pay summary and pay slips
Upload RTI, FPS and EPS reports to HMRC and pension providers in a timely manner
Training:
Full training will be given, leading to a recognised Business Administrator Apprenticeship Standard Level 3 qualification
Full on-the-job training will be delivered
Off-the-job training will be supported by our training provider- Davidson Training UK Ltd
You will complete the Functional Skills in maths and English up to and including Level 2 (if you don't already hold the equivalent)
All training will be delivered within the workplace during working hours
Training Outcome:
A full-time position will be available after the successful completion of the apprenticeship
Employer Description:The Carrington Blake Group are a professional services group serving small and medium businesses through outsourced business support functions. By supporting business needs across various administrative, technical and creative functions, a business can reduce costs, save time, and concentrate on engaging customers.
Our offering to businesses includes:
Accountancy and Financial Management
IT Support and Cloud Computing
Recruitment
Business Start up
Payroll services
Marketing
Web Design and Development
Corporate Insurances
Employee Benefits Scheme
Due to the services we offer, our clients vary greatly, but our approach to solving problems remains the same. As such we are at the heart of industry developments and trends within each service division, providing latest and best approaches to our clients.Working Hours :You will be required to work Monday to Friday, 9:00 am- 5:00 pm. You will be paid until 6:00 pm to allow you to complete your apprenticeship coursework.
40 hours a week.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Motivated,Strong computer skills,Strong command of English,Ability to work independently,Excellent time management,Target driven,Seeking out opportunities,Resilience....Read more...
Fortuna Healthcare was established just over 30 years ago in 1995 and remains an independent family-run distributor of medical products and chemist sundry lines to the UK independent pharmacy market. It is now the wholesale arm of Fortuna Group (London) Ltd, a successful healthcare services company based in Enfield, London.
The company has an exciting new opportunity to work in a QA/Regulatory role in which the successful applicant would form part of a very friendly and highly ambitious team within a fast moving and dynamic small business environment. A competitive salary together with a generous benefits package is available to the successful applicant.
JOB SPECIFICATION:Job Title: QA & REGULATORY ADMINISTRATORReporting to: DIRECTORLocation: FORTUNA HEALTHCARE: UNITS 3-4 CROWN ROAD, NORTHGATE BUSINESS CENTRE, ENFIELD, LONDON EN1 1TGStart Date: April 2026Hours: 8.30am – 5.30pm > MONDAY – FRIDAY **Part-time role to be consideredSalary: Basic Salary £30K / Annual Bonus / Benefits Package This is a new role based at the company’s head office and consists of the day-to-day involvement in the Quality Assurance and Regulatory activities of the business. The successful applicant would work in close co-ordination with the Management team and would incorporate the following key areas of responsibility:JOB DESCRIPTION:Quality Assurance (QA): Supervision of the company’s Quality Management System (QMS)Documentation Management: Supervision of the company’s documentation, records and Standard Operating Procedures (SOPs) that are essential for regulatory dossiersCompliance Monitoring: Supervision of changes in regulations to ensure that internal processes remain compliant with external requirements e.g. ISO standards/MHRA guidelines etcAudit Support: Assistance in preparing for and conducting internal and external audits which is a key part of the regulatory affairs functionProduct Compliance: Regulatory supervision of the company’s full range of products in respect of ongoing legislation with particular reference to UK MDR 2002 & EU MDR 2017/745Medical Consultancy: Development of the company’s sale of medical consultancy services to both UK and non-UK companies with particular reference to UK-RP & EU-AR servicesJOB SKILLS SET:
Applicants should be self-motivated, able to think strategically and identify ways of adapting to an evolving healthcare landscapeApplicants should be articulate with strong interpersonal and analytical skills for dealing with customers / suppliers / colleaguesApplicants should possess excellent administration and IT skills are desirable
If you feel that you would be successful in this role then please attach your CV, together with a covering letter with details of your current and expected package.DISABILITY CONFIDENT: Please note that Fortuna Healthcare is committed to the employment, retention and development of employees with disabilities of any kind. Applications from all individuals are welcome.DIVERSITY COMMITMENT: As part of our company’s ongoing efforts to reflect our diverse customer base we at Fortuna Healthcare are actively seeking to hire candidates from all backgrounds.....Read more...
Customer Service AdministratorSalary £26,561 pa 40 hours per week Huntington Cambridge PE29 7DHPurpose of JobTo help create an efficient and effective, friendly and courteous day to day Customer Service department.Your role may include:Main Duties and ResponsibilitiesRaising orders – Responsible for entering orders immediately onto the computer system in an effective manner when a request is received from a service user, carer, family member or prescriber via telephone or email.Scheduling of orders – Responsible for making contact with service users and agreeing a convenient delivery, collection or repair date within the company KPIs.Engineers daily schedule – Responsible for ensuring engineers are booked daily to capacity.Communication – Responsible for answering daily calls within a busy department in a courteous and friendly manner and ensuring excellent customer service is always provided. Answering and resolving all queries and enquiries to an effective solution or outcome in all cases. Communicating any issues that cannot be resolved by yourself to the Customer Service Manager.Administration – Responsible for the daily efficient running of all administrative operational systems within the service, in line with Ross Care procedures.Clinical bookings – Responsible for booking clinical appointments from the waiting list and ensuring clinicians are booked to capacity in line with company KPIs.General – You will be assigned to specific areas or tasks associated with Customer Service but may be asked to assist in other areas of the service centre. Flexibility is therefore required to ensure that the service remains effective and efficient and to manage and cover other staff in their absence.Undertake the job inline with company competencies as follows:
Achieves business results and adds value to the service.Focuses on internal and external customers.Builds and maintains effective teamwork with colleagues.Embraces change.Performs duties according to all company policies, procedures and instructions.
This job description shall not limit your role. You may also be asked to carry out other duties that your Line Manager feels are within your capabilities and skill set. The above information may not cover everything involved in the position but indicates the size and scope of the role. This may be subject to change as the role develops.Key Performance IndicatorsOrders processed with accuracy. Queries, enquiries and complaints resolved with excellent customer service. Completed orders processed in a timely manner.Person RequiredSkills
Excellent customer service skills.Excellent communication skills to interact with internal staff and departments, prescribers and service users.Must be able to work on own initiative as well as part of a team.Computer literate with good working knowledge of Word and Excel.Excellent telephone manner.Excellent organisational skills with a good eye for detail.An enthusiastic and motivated individual who strives to succeed.Must be flexible, adaptable and positive in their approach to work.
Knowledge
Previous experience within a busy customer service department.Previous experience of administration, IT, order processing and scheduling of workloads would be a huge advantage.Experience in a similar type of role would be beneficial.
Qualifications
Qualified to GCSE level or equivalent.
Interested, please send your cv by return. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
To use the Trust’s Patient Administration Systems (PAS) Careflow, Clinical Portal, CRIS and Aria and to be responsible for inputting accurate patient data.
To receive patients and visitors to the Centre, informing the relevant individual of their arrival in a professional manner.
To take accurate messages (telephone, e-mail, written and retrieved from Voice Mail) for the centre and action appropriately.
Dealing with enquiries both on the telephone and face-to-face from patients, colleagues, health professionals, GP surgeries and other external stakeholders, providing information to patients and signposting to other services/departments.
To answer queries within one's own range of knowledge, using own initiative, signposting, and seeking assistance where required.
To sort and distribute mail.
Develop and maintain knowledge and expertise of all Health Records, both paper and electronic, in order to provide a comprehensive service to all patients.
To assemble, maintain and collate patients’ records in the department for both outpatient and day case appointments.
To scan patient documentation and notes onto Clinical Systems as required.
Photocopy and print patient documentation, collate patient leaflets as required.
To ensure that patient records are filed correctly, and that filing systems are maintained in accordance with trust policy.
Ensure that when handling patient information, or discussing patient needs, confidentiality guidelines are strictly adhered to, and that close attention is given to the Trust’s Confidentiality Policy and Information Governance guidelines.
To provide clerical support as agreed with the Assistant Operations Manager or Administration Supervisor.
To view, book, cancel and reschedule appointments as appropriate, ensuring accurate entry to schedule, managing scheduling and paperwork.
To assist with patient transport bookings
To discharge patients from patient administration systems and send discharge letter.
To participate as a member of the Oncology and Haematology Centre, sharing duties and responsibilities, including covering during staff absences. A knowledge of all areas will be required.
To review issues and service developments affecting the Oncology and Haematology Centre administration within Radiotherapy and Chemotherapy as delegated by the Administration Supervisor.
To meet performance standards specific to the area they are working in.
To actively participate in team meetings and huddles as appropriate.
To liaise with centre staff to ensure that levels of stock and supplies for stationery and equipment are maintained as indicated by the needs of the service.
To report any problems with office equipment to the IT group, and other department equipment to the appropriate agency.
To report estates and maintenance requests on the appropriate system as required.
The post holder may be required to complete other duties as necessary or work across the site to support the team at PRH on occasions.
Training:
Business Administrator Level 3 Apprenticeship Standard.
Work-based mentoring.
One day every 2 weeks at Telford College.
Assigned assessor to visit you regularly in the workplace.
Training Outcome:Once you have completed your Level 3, there is an option to develop within the hospital.Employer Description:Shrewsbury and Telford Hospital NHS Trust is the main provider of district general hospital services for nearly half a million people in Shropshire, Telford & Wrekin and mid Wales. Our main service locations are the Princess Royal Hospital in Telford and the Royal Shrewsbury Hospital in Shrewsbury, which together provide 99% of our activity. Both hospitals provide a wide range of acute hospital services including accident & emergency, outpatients, diagnostics, inpatient medical care and critical care. Working Hours :Monday to Friday between the hours of 8am and 6pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Non judgemental....Read more...
