Service Desk Manager
London (hybrid)
6 month contract (Outside IR35)
£500 - £600 p/d
A well-established and growing organisation is seeking an experienced Service Desk Manager to lead and evolve its IT support function within a complex, multi-site environment.
Supporting a diverse user base across office, remote and site locations, you’ll play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support teams.
Key Responsibilities:
Lead and manage the Service Desk and Field Support teams, driving performance, development and a customer-first culture
Act as the senior escalation point for major incidents and complex technical issues
Own end-to-end incident, request, problem and change management aligned to ITIL best practices
Oversee ticket queues, workload distribution, SLA/OLA adherence and ticket quantity
Produce regular service reporting (SLAs, backlog, ticket ageing, trends, first-time fix rates) and provide insights to leadership
Drive continuous improvement through root cause analysis, gap analysis and service optimisation initiatives
Coordinate service desk involvement in projects, rollouts, migrations and onboarding/offboarding activities
Work closely with infrastructure, security, applications teams and third-party suppliers to ensure effective service delivery
Maintain and improve knowledge management, documentation and standard operating procedures
Ensure alignment with governance frameworks (ISO 27001, Cyber Essentials Plus) and internal controls
Manage supplier relationships and support vendor performance and accountably
Requirements:
Proven experience managing a Service Desk in a multi-site, complex environment
Strong leadership experience managing and developing support teams
Excellent stakeholder engagement and customer service skills
Strong experience with ITSM tools (ServiceNow essential)
Solid understanding of ITIL practices (Incident, Problem, Change Management)
Experience with Microsoft environments (M365, Azure AD / Entra ID, Intune, Windows 10/11, Teams, SharePoint)
Knowledge of IT asset & service management (ITAM/SAM) principles
Experience managing third-party suppliers and service performance
Strong reporting, analytical and service improvement capability
Ability to operate in a fast-paced, high-demand environment
....Read more...
Job title: Front Desk Agent – Luxury 5-Star Hotel Location: Venice Salary: €1600 gross per monthJob type: seasonal (until 31st of October)We are looking for a guest-focused Front Desk Agent to join the team at our luxury 5-star hotel. In this role, you will be the first point of contact for our discerning guests, creating lasting impressions through warm, professional, and discreet service. This is an excellent opportunity to develop your career in luxury hospitality while contributing to an environment of excellence.Key Responsibilities
Deliver a warm, personalized welcome to all guests during check-in and a seamless farewell at check-out.Manage guest reservations, room assignments, and special requests with precision and attention to detail.Provide prompt, courteous, and efficient service for all guest inquiries, including local recommendations and hotel services.Process payments, handle billing inquiries, and maintain accurate financial records.Collaborate with Housekeeping, Concierge, and other departments to ensure guest needs are anticipated and met.Maintain immaculate presentation standards at the front desk and in the lobby area.Utilize the Property Management System (PMS) to update guest profiles, preferences, and stay details.Handle guest concerns or complaints with professionalism, empathy, and a focus on resolution.Uphold the hotel’s service standards, ensuring every interaction reflects our commitment to luxury and discretion.Support the Front Office team in maintaining operational efficiency and guest satisfaction.
Candidate Profile
Previous experience as a Front Desk Agent, Receptionist, or Guest Services Associate in a hotel or hospitality setting.Exceptional interpersonal and communication skills, with fluency in English and Italian; additional languages are a plus.A natural ability to connect with guests, anticipate needs, and deliver personalized service.Professional appearance, poise, and a calm demeanour under pressure.Strong organizational skills and the ability to manage multiple tasks efficiently.Knowledge of Property Management Systems (PMS) and basic office software.Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
What we offer:
Accommodation (upon availability in a shared unit);Meal during the shift;Free shuttle to San Marco square;
Job title: Front Desk Agent – Luxury 5-Star Hotel Location: Venice Salary: €1600 gross per monthJob type: seasonal (until 31st of October)If you are passionate about creating exceptional guest experiences and thrive in a luxury environment, we would love to hear from you. Please submit your CV to luizas@corecruitment.com....Read more...
Service desk support: Act as a first point of contact for IT support via phone and self‑service portal. Log, categorise, prioritise, and update incidents and service requests within the ITSM tool
Resolve common IT issues at first contact, following documented procedures. Escalate complex or unresolved issues in line with defined escalation paths. Ensure users are kept informed of progress in a professional and timely manner
Learning and apprenticeship commitment: Participate fully in the apprenticeship programme. Complete required learning activities, assessments, and reviews. Apply learning directly to day‑to‑day service desk activities. Use feedback constructively to improve performance and capability
Process, security and documentation: Follow approved standard operating procedures, runbooks, and working practices
Maintain accurate and complete ticket records. Contribute to knowledge articles as skills and confidence develop. Comply with information security, confidentiality, and data protection requirements
Team and professional behaviours: Work collaboratively with colleagues across the service desk and IT teams. Demonstrate professionalism, reliability, and a customer‑focused mindset. Show willingness to ask questions and seek support when required
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:On successful completion of the apprenticeship, the individual may progress into an IT Service Desk Analyst role, subject to performance and business need.Employer Description:We are a leading, global performance metallurgy business, improving properties and extending lives of our customers’ products through advanced thermal and surface processing. Bodycote offers materials solutions for virtually every market sector with a focus on aerospace and defence, automotive, energy, industrial, consumer and medical.Working Hours :Monday - Friday 9.00am - 5.00pm, with an hour’s unpaid lunch break.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills....Read more...
This programme covers all the essential skills and principles you will need to become a HSC and you'll learn how to run an effective hire desk, including stock control and purchasing, driving sales and managing customer queries effectively whilst co-ordinating drivers to ensure customers' needs are met
You'll also study everything from customer service and sales skills to back office administration and credit control of a high-performing hire desk
Training:
Most of your apprenticeship is spent working
You’ll learn on the job by getting hands-on experience
Training Outcome:
After successful completion of Year 1 you will automatically be placed on the National Minimum Wage rate for your age group
Employer Description:Established in 1969, GAP Hire Solutions is the UK's leading independent equipment hire company. With 10 divisions and over 150 locations across the UK, we've got everything you need from dumpers, diggers and tools to track mats and portable toilets.Working Hours :Monday - Friday, 7.30am / 8.30am - 4.30pm - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Patience....Read more...
Answer client calls and raise support tickets
Triage tickets that come through to the service desk
Take ownership of users’ issues and identify appropriate solutions to resolve service incidents and requests yourself or through escalation channels
Provide onsite support if/when required
Provide users with regular communication on the progress of investigations and planned solutions for their tickets
Work closely with the wider Service Desk team to provide tier 1 support, ensuring assigned calls are responded to, diagnosed, and resolved swiftly
Perform proactive maintenance on customer infrastructure where required
Document internal and customer processes and procedures related to duties and responsibilities
Monitor and triage service alerts on all dashboards
Understand The 848 Group’s customer and Internal processes
Keep up to date on new technology trends
Manage your workload to ensure cases and requests are dealt with in line with the client contract and 848 processes
Ensure all managed service policies and procedures are followed
Tier 1 out of hours support (as/when required)
Training:
An apprenticeship is made up of 80% practical work experience and 20% online learning and training
Training Outcome:
There is a full-time role available at the end of the apprenticeship for the right candidate, and an opportunity to progress onto a Level 4 programme
Employer Description:The 848 Group Ltd is a strategic IT Managed Services Provider (MSP) and cloud consulting firm. They specialize in digital transformation, cyber-security, and enterprise solutions for regulated industries, operating primarily as a Microsoft Certified Solutions Partner. Working Hours :Normal hours of work will be based on a rotating shift pattern between 08:00 to 18:00, Monday to Friday.
Example shifts are 08:00 to 16:30, 08:30 to 17:00, 09:00 to 17:30 and 09:30 to 18:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Patience....Read more...
Communicating with our customers using various medium such as telephone, e-mails and face-to-face
Translating customer-reported issues into documented incidents and service requests on the business’ ITSM tool
There are also a range of administration duties within the role
Carry out Service Desk related duties to ensure incidents are resolved within the required timescales
Log all calls and resolutions to the service desk logging system
Provide first line technical support, answering support queries via phone, email and ticketing system
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Restore Digital support customers on their digital transformation journeys. Born out of a scanning company, we still have four main scanning centres across the UK where we are working on large digitisation projects for the NHS, the Ministry of Defence and the Nuclear Decommissioning Authority. And usually, we are busy digitising most of the exam papers undertake in the UK every year. Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Team working....Read more...
An enthusiastic Vehicle Rental Front Desk Administrator Apprentice. Working alongside the Rental Manager within a small, supportive team, you will gain valuable experience in customer service, administration and vehicle rental operations.
This customer-facing role involves communicating with customers in person, over the telephone and via email, whilst supporting the day-to-day running of our vehicle hire department. Full training will be provided on our computerised rental management system, giving you the opportunity to develop the skills and knowledge needed for a successful career in customer service and administration.
Key Responsibilities:
Welcome customers professionally, both in person and over the telephone
Respond to customer enquiries via telephone and email
Process and manage vehicle hire bookings using the company rental system
Assist with scheduling vehicles for both short-term and long-term hire
Ensure hire vehicles are prepared, presented and ready for customers
Support the coordination of vehicle maintenance and servicing schedules
Carry out general administrative duties including data entry and record keeping
Maintain accurate customer and vehicle records
Work closely with the Rental Manager to ensure the smooth day-to-day operation of the rental department
Deliver excellent customer service at all times
We are looking for someone who is:
Friendly, approachable and professional
A confident communicator with excellent customer service skills
Organised and able to manage multiple tasks
Keen to learn and develop new skills
Computer literate (preferred but not essential as full training will be provided)
A driving licence is desirable but not essential
Training:
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years
We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential and make skills really work for them
Upon completion of this 12-month Apprenticeship, you will have obtained your Customer Service Specialist Level 3 Apprenticeship
Training Outcome:
There is a possibility of being offered a full-time role after successful completion of the apprenticeship
Employer Description:We are a small family run business and you will be working within a small team, assisting within our vehicle rental operation and daily duties. A, front desk, customer facing role, in person, via email and telephone. Managing customer bookings for our fleet of hire vehicles, maintenance, scheduling and vehicle presentation pre and post hire.Working Hours :Monday - Friday, 08.00 - 17.30. Every other Saturday morning from 08.00 - 10.00.Skills: Administrative Skills,Customer Care Skills,IT Skills,Teamworking,Communication Skills....Read more...
Director of Front Office – Luxury Bermuda ResortStep into paradise! Our luxury Bermuda resort is seeking a hands-on, guest-focused Director of Front Office to lead front desk, guest services, and reservations. If you thrive on delivering flawless service and inspiring a team, this is your chance. Why Join:
$65,000–$70,000 USD + approx $15,000 gratuities/service charge & annual bonusHousing allowance, temporary housing on arrival, flights & relocation supportHealth insurance, generous vacation & PTO
What You’ll Do:
Lead and coach the front office team to deliver exceptional serviceOversee daily operations, guest arrivals, and departuresWork closely with other departments to ensure seamless guest experiences
You Have:
Luxury/resort hospitality experienceOpera Cloud knowledgeIsland experience preferredUS, Canadian, or UK travel visa
Bring your energy, leadership, and guest-first approach - let’s make every stay unforgettable!....Read more...
Recruitment Consultant – Hospitality AgencyBristol – Hybrid£28,000 to £35,000 plus CommissionWe are looking for Talent to join our Bristol team! We’re either looking for an experienced Recruiter who loves Hospitality in all its forms as much as we do or someone with a strong sales/account management background who has thought about moving into Recruitment, this role will be focusing on growing the Hospitality TECH/IT desk – so if this your wheelhouse then I want to speak to you.What do we look for in a Recruitment Consultant?
Be career driven and have the want to succeed in a rapidly expanding businessIdeally a passion for recruitment – quality agency experience is preferredBe approachable and friendlyWork as part of a team, everything is shared - no agendas and love to contributeThe ability to work independentlyBe result driven and have the drive and enthusiasm to succeed – It’s a Sales job.You need to be a self-starter – manage your own time and deskTo take ownership of your clients, and provide a high level of service exceeding expectations of both candidates and clientsAble to manage the existing database whilst developing new businessMultitask – must enjoy spinning a lot of plates and doing it well.Have excellent communication skills both verbal & writtenHospitality and People are what we’re all about – being a good human is essential.
What’s on offer?
Individual commission and group commissionRegular travel to London required – check in with London team & Client meets/eventsRemote work and Office space – autonomy to manage your own timeCareer Path Progression – we love to promote people – it’s up to you how far you go!1:1 Training with Senior Team & External LearningTonnes of awesome events, work nights out, trips away – we like to have fun!Mental Health Aider - designated superstar who is there to look after your wellbeing and mental healthDuvet Days – need a morning off last minute, need to pop off in the afternoon – no questions asked!TRUST – you’re treated as an adult!A warm desk – we’re looking for growth in the TECH arm of the business, a previously successful arm of the business.2 Weeks Remote working per yearCycle to Work SchemeHealth Care Plan
If you are keen to discuss the details further, please apply today or send your cv to kate@corecruitment.com....Read more...
Managing ticket queues
Experience on a busy service desk
Office 365 deployment, maintenance and troubleshooting
Google G-Suite / Workspace maintenance and troubleshooting
Windows Server 2016/2019
macOS for both troubleshooting and deployment
DNS management
AzureAD and Active Directory
Disk encryption
Backup management
Manage hardware and upgrades
Site visits
Customer service
Training:ICT (Information Communications Technician) Level 3 Apprenticeship Standard:
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualification
Training Outcome:Tech and digital professionals earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.Employer Description:We provide IT support services to a range of business across London, the UK and overseas.Working Hours :Monday - Friday 9.00am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working....Read more...
JOB DESCRIPTION
Requirements
Assist in maintaining an accurate inventory through proper utilization of RF devices, accurate counts, and recording/reporting of all discrepancies and damage product. Assist in physical inventories.
Maintains a safe work environment ensuring that all DC policies and practices are followed. Maintain an acceptable level of housekeeping in all areas of responsibility.
Provides and follow recommendation on improving procedures and process related to our ability to service customers. Maintains communication with supervisor and shipping leads on any developments and/or problems with products and procedures and assist in developing a solution. Maintain a strong worker relationship with all peers and supervisors to minimize issues and address problems. Actively participate on various project teams to improve processes.
Provides support to the other areas as needed including UPS desk, relabeling, stickering and reclaim/repack during slow periods and/or various clerical roles (after training) on a backup basis.Apply for this ad Online!....Read more...
Learn to support schools using their MIS systems via phone, email, and remote support tools
Log customer queries and track support tickets through to resolution
Assist in identifying and resolving common technical issues, with help from senior colleagues
Help test, design and distribute reports
Take part in training sessions and use online resources and webinars to build your knowledge
Assist with creating and updating help guides and documentation
Help colleagues with various administrative and support tasks
Commit to learning about school processes, data protection, and education standards
Follow company policies, including health & safety and equality practices
Training:Customer Service Practitioner Level 2.Training Outcome:Upon completion there may be an opportunity for a full-time position.Employer Description:Keystone MIS provides accredited, professional, impartial, comprehensive and affordable MIS (Management Information System) support and training to schools across the UK.
We pride ourselves on the high level of support we offer and have built excellent relationships with schools over many years. Our team is friendly, approachable and knowledgeable, with expertise in handling children's data and staying current with legislation. Our core values are built on customer service and high-quality support.
Our service desk is at the heart of what we do, acting as the first point of contact and a vital service for our customers. This apprenticeship role is a key opportunity to join that team and begin your career in IT support and educational technology.Working Hours :Monday to Friday, 08:30 - 16:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Analytical skills....Read more...
Greeting patients, checking them in, and managing the reception desk
Booking and confirming appointments using our electronic scheduling system
Answering phone calls, responding to emails, and handling general correspondence
Updating and maintaining confidential electronic patient records
Processing patient payments for eye tests, eyewear, and treatments
Assisting with optical stock management, ordering, and inventory tracking
Training:Business Administrator Level 3.Training Outcome:
Potential full-time employment at the business
Potential to progress into a management role
Employer Description:Woodford eye clinic has a reputation for exceptional eye care. With state-of-the-art technology and a dedicated, experienced staff. We ensure that each client is provided with unparalleled service.Working Hours :Monday - Friday: 9.00am - 5.00pmSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Quick Learner,Polite....Read more...
We are recruiting for an experienced Hire Controller to join a well-established and growing business within the construction equipment and plant hire sector.
This is an excellent opportunity for someone who enjoys working in a fast-paced environment where no two days are the same. As the first point of contact for customers, you'll play a key role in coordinating equipment hire, ensuring excellent customer service, and supporting the smooth day-to-day operation of the depot.
The Role As a Hire Controller, you'll be the link between customers, the engineering team and the transport department, ensuring equipment is available, prepared and delivered efficiently.
Key Responsibilities
- Respond to customer hire enquiries via telephone, email and online booking systems.
- Process hire requests and accurately manage bookings.
- Monitor equipment availability and maintain accurate hire records.
- Coordinate with engineering teams to ensure equipment is serviced, prepared and ready for hire.
- Liaise with transport teams to organise timely deliveries and collections.
- Provide outstanding customer service and build strong relationships with customers.
- Support the depot team with general administrative duties as required.
- Ensure all documentation is completed accurately and in line with company procedures.
What We're Looking For We're keen to speak with candidates who have experience in a similar Hire Controller or Hire Desk role, ideally within one of the following sectors:
- Plant Hire
- Powered Access
- Tool Hire
- Lifting Equipment
- Material Handling
- Construction Equipment
You'll also have:
- Strong organisational and multitasking skills.
- Excellent communication and customer service abilities.
- Good IT skills, including Microsoft Office and hire management systems.
- The ability to work effectively in a busy depot environment.
- A proactive and positive approach to problem-solving.
What's on Offer
- Competitive salary.
- Stable, full-time permanent position.
- Opportunity to join a growing and successful business.
- Friendly and supportive team environment.
- Long-term career development opportunities.
- Ongoing training and professional development.
If you have experience working within the hire industry and enjoy delivering excellent customer service while keeping operations running smoothly, we'd love to hear from you. Apply today for a confidential discussion.
peter@holtautomotive.co.uk....Read more...
Looking for a role that offers plenty of variety? Join a busy and supportive IT team where your organisational skills will make a real difference, while gaining valuable experience in a fast-paced service environment. In the IT Admin Assistant role, you will be:
Providing administrative support to a busy IT Service Desk team Coordinating equipment calibration and installations, including scheduling appointments and maintaining accurate records Arranging the dispatch, return and tracking of IT equipment Liaising with colleagues by telephone and email to coordinate equipment and appointments Managing stock levels, ordering supplies as required, and receiving deliveries Booking couriers and preparing equipment for collection and delivery
To be successful, you will need:
Previous administration experience within an office environment IT proficient, including knowledge of Microsoft 365 and standard Office applications Excellent organisational skills with strong attention to detail A reliable, punctual and proactive approach with a willingness to learn IT support or technical experience would be beneficial but is not essential
This is a temporary 3-month assignment, working full-time, Monday to Friday, 9:00am–5:00pm (with some flexibility on working hours). You will receive £13.33 per hour, plus weekly pay and holiday accrual. The role is based in offices in Llandudno, working within a supportive team. Interested? Apply today or get in touch to find out more.....Read more...
Director of Operations - Elevated Casual Restaurant GroupPortland, OR $100,000 – $125,000 + Incentives + BenefitsWe’re partnered with a locally owned hospitality group in Portland seeking an enthusiastic Director of Operations to oversee their collection of elevated casual restaurant concepts.This is a fantastic opportunity for a hands-on operator who enjoys working closely with restaurant teams, developing leaders, and driving operational excellence. The group has built a strong reputation within the local dining scene and is looking for someone who can help strengthen operations while supporting future growth.This isn't a role spent behind a desk—you'll be regularly in the restaurants, coaching General Managers, improving systems, and ensuring every location consistently delivers an outstanding guest experience.What You'll Be Doing
Coaching, mentoring, and developing General Managers and leadership teamsDriving operational consistency, service standards, and guest satisfactionMonitoring financial performance, labour, food costs, and profitabilityImplementing systems and processes to improve operational efficiencyPartnering with ownership on business strategy and future growth initiativesConducting regular restaurant visits and providing hands-on operational supportEnsuring brand standards, food quality, and hospitality remain best-in-class
What We're Looking For
Multi-unit restaurant operations experienceBackground in elevated casual or upscale full-service restaurant conceptsProven ability to develop managers and build high-performing teamsStrong financial acumen with experience managing P&Ls, labour, and operational KPIsGrowth-minded leader who enjoys improving systems and building strong cultures
....Read more...
Premises Manager - FM Provider - School - Essex - up to 40kOne of our most valued clients is currently looking to recruit a Premises Manager to join their busy FM team based on site at a school in Basildon, Essex.They are responsible for all the hard and soft services across the school and are looking for someone that can help focus on delivering a first class maintenance service.This will encompass managing the onsite M&E maintenance team, liaising with the help desk and also managing the cleaning and grounds teams to ensure the service is delivered to the highest standards.The main duties of the role are as follows:Manage the onsite premises team and sub-contractor activity in the provision of a caretaking service within the school.Comply with all statutory and regulatory requirements, including Health and Safety legislation and safe systems of work, including COSHH and water systems.Ensure all planned and reactive maintenance is carried out as determined by PPM plan, Helpdesk, and line manager.Monitor and ensure the cleanliness of the school premises and furnishings and report any deficiencies to the Helpdesk.Support the school and comply with school-based procedures in the event of fire, flood, breaking and entering, accident or major damage.Respond to calls outside normal working hours as a result of emergencies.Preparing the school premises and site for assemblies, meetings and out of school activities and clearing up after these activities, providing flexible support as required.The routine and non-routine opening of premises and grounds.Applicants for the role must be able to meet the following criteria:Trade qualified in either electrical, mechanical or fabric.Previous experience working in a commercial maintenance environment, ideally education but not essential.Experience of managing hard and soft services contractors.Experience of managing small teams on maintenance staff.Strong health and safety experience - NEBOSH or IOSH preferred.Understanding planned and reactive maintenance schedules.Must be DBS cleared.Excellent customer service and communication skillsPlanning and prioritising skills.....Read more...
Liaising with clients, suppliers, and internal teams
Updating and maintaining office records, filing systems, and databases
Acting as the main point of contact for the service desk
Managing incoming phone calls, emails, and correspondence
Processing goods inwards and outwards and assisting with stock control
Scheduling engineers for service calls and maintenance visits
Updating live breakdown appointments and service schedules
Tracking outstanding jobs and following up with customers regarding ongoing work
Raising and processing job sheets accurately and efficiently
Ensuring documentation is accurate and compliant with company procedures
Providing excellent customer service and resolving basic customer enquiries
Supporting the wider team with general administrative duties as required
Training:The Level 3 Apprenticeship in Business Administration includes:
Level 3 Apprenticeship in Business Administration
Level 2 Functional Skills in Mathematics (if applicable)
Level 2 Functional Skills in English (if applicable)
You will attend a half-day training session with HBTC, where you will develop your business administration knowledge and skills, and work towards any required Functional Skills qualifications (where needed). Additional off-the-job training and an End Point Assessment will also form part of the apprenticeship.Training Outcome:This Apprenticeship offers an excellent opportunity to develop valuable skills, knowledge, and workplace experience. Upon successful completion, there may be opportunities for permanent employment, career progression within the company, or progression onto higher-level qualifications or further education.Employer Description:Robson Refrigeration is a well-established, family-run business with a strong reputation for delivering reliable refrigeration and air conditioning services to customers across a range of sectors. The successful candidate will benefit from:
The stability and security of a business committed to delivering outstanding customer service.
A supportive and friendly team environment.
Ongoing training and development opportunities.
Valuable workplace experience alongside an apprenticeship qualification.
Varied and engaging day-to-day responsibilities.
Excellent prospects for career progression.
Working Hours :Monday to Friday, 8:30am - 5:00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
Job Title: Front office Manager- Luxury hotel Location: Rotterdam, Netherlands Salary: €41,600 gross per AnnumDutch is a mustI am seeking an experienced Front Office Manager to join the launch team of a newly developed luxury hospitality property in Rotterdam. This role offers the opportunity to build and lead the guest services function from the ground up, ensuring exceptional guest experiences from opening day onwards.Key Responsibilities
Establish Front Office operations, procedures, and service standards during the pre-opening phase.Recruit, train, and develop a high-performing guest services team.Oversee all front desk activities, including arrivals, departures, guest inquiries, and VIP services.Ensure a seamless and professional guest journey across all touchpoints.Implement and maintain operational systems, reporting processes, and performance standards.Manage guest feedback, service recovery, and reputation management initiatives.Work closely with Housekeeping, Maintenance, Food & Beverage, and other departments to ensure operational excellence.Monitor departmental performance, productivity, and budget objectives.Drive a culture of hospitality, professionalism, and continuous improvement.
Candidate Profile
Previous experience managing Front Office operations within an upscale hotel environment.Strong understanding of hotel systems, guest service procedures, and operational best practices.Experience supporting a hotel opening or major operational transition is advantageous.Excellent leadership, communication, and organizational skills.Fluency in English and Dutch is requiredAbility to remain calm and solution-focused in a fast-paced environment.Hospitality, Tourism, or Business-related education preferred.
Job Title: Front office Manager- Luxury hotelLocation: Rotterdam, NetherlandsSalary: €41,600 gross per AnnumDutch is a mustIf you would like to have more information about the role, please apply or send your cv to maria@corecruitment.comGet social…….http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment....Read more...
This is a hands-on multi-functional role and a fantastic opportunity for someone looking to start a career in business administration or customer service within a fast-paced and fun working environment.
As part of this apprenticeship, you’ll play a key role in supporting day-to-day operations and ensuring smooth coordination across departments.
You will gain hands-on experience across several departments working in warranty, finance and sales administration while also supporting our customer service team.
Duties will include:
Basic finance & accounts admin
Customer liaison/service desk
Outgoing and incoming calls
IT skills, including Microsoft Office software such as Outlook, Excel and Word
Invoicing, warranty administration & investigation
Sales admin completion
General administration
This is a strong start to a successful career in either operations or business support within a dealership environment and a chance to gain a good overview of the business as a whole.Training:What training will the apprentice take and what qualification will the apprentice get at the end?
Business Administrator Level 3
Supporting and engaging with different parts of the organisation and interacting with internal or external customers
City of Bristol College
Off-site in its entirety
Training Outcome:
Potential opportunity of full-time role within the business at end of the apprenticeship
Employer Description:
South West Truck & Van is a leading IVECO and Renault franchised dealer group in the South West Region. We are a family run business established in 2018 our Avonmouth, Swindon and Gloucester dealerships offer New & Used vehicle sales and aftersales services for our customers.
As a franchised dealer we also provide a national support network with the full back up of Iveco Assistance Non-Stop and Renault 24/7.Working Hours :Shifts to be confirmed between the hours of 08:30 - 17:00, with a 30 min unpaid lunch break.Skills: Communication skills,Attention to detail,Customer care skills,Administrative skills,Team working,Initiative,Ability to work under pressure....Read more...
1st Line Engineer – IT Managed Services – LondonA well established and leading IT Managed Service Provider is seeking a motivated and technically driven 1st Line Engineer to join them on a permanent basis. Established over 20 years ago, our client has become a leader in their field and has developed an excellent reputation within industry for providing a vast range of IT services with their clients being at the centre of everything they do. They work with a wide range of clients, of varying sizes and demands, across London and the Home Counties. You’ll be working within a dynamic and well-established team providing 1st line support across an array of different clients, internal systems and management. This role will allow you to quickly establish yourself within the team and will give you the opportunity to gain exposure to 2nd Line responsibilities and eventually 3rd line/project work. Our client has created a hard-working yet fun and collaborative environment, they pride themselves on not just providing first class technical solutions but doing this with an exemplary level of customer service. Responsibilities:
Provide 1st (and some 2nd) line support by remotely troubleshooting, resolving and escalating incidents
Answer service desk calls and log tickets on their PSA (Professional Services Automation software)
Provide regular and clear communication with customers regarding ticket status and expected resolution times.
Produce and maintain accurate technical documentation
Assist with the deployment of client and internal projects when required
Requirements:
Previous experience working within a 1st Line role, ideally within an IT Services environment
Posses excellent customer service skills, with the ability to break down technical terms
Excellent troubleshooting, analytical and problem solving skills
Exposure/troubleshooting experience with some of the following technologies: Windows 10 and 11, Microsoft Office and Microsoft 365 products (including Exchange Online, SharePoint, Teams and OneDrive), mobile devices.
Basic hardware knowledge
In return, they are offering up to £32,000 PA (depending on experience) plus numerous other benefits, including funding further training/certifications. Standard office hours (Office location – Central London) 1 day per week WFH.....Read more...
Provide first-line IT support to staff and learners
Assist with troubleshooting hardware, software, and basic network issues
Support the setup, installation, and configuration of IT equipment
Log, track, and update IT support requests using the service desk system
Communicate clearly with customers to provide professional support
Assist with diagnosing faults and carrying out basic fixes
Support testing and rollout of new software, systems, or equipment
Help create and update IT Knowledgebase documentation such as guides and procedures
Follow IT security, data protection, and health and safety policies
Work towards successful completion of the apprenticeship
Training:
Enrolment on a Level 3 ICT Information Communication Technician Apprenticeship
Allocated time during working hours for off-the-job training and study
Ongoing mentoring and progress reviews
Development of technical, professional, and employability skills
Training Outcome:The opportunity to become a full time employee of the college and member of the Kirklees College IT support team.Employer Description:Kirklees College is one of the largest colleges in the country, serving learners, employers, and communities across Kirklees. Staff benefit from modern facilities including a gym, hair and beauty salons, and a fine dining restaurantWorking Hours :Monday - Friday 8.30am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Physical fitness....Read more...
You will be responsible for welcoming visitors, handling enquiries, managing bookings, maintaining records, and providing administrative support to staff and service users
Ideal for someone who is organised, friendly, eager to learn, and looking to start a career in business administration
Greet and welcome guests as soon as they arrive at the office
Direct visitors to the appropriate person and office
Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Provide basic and accurate information in person and via phone/email
Receive, sort and distribute daily mail/deliveries
Maintain office security by following safety procedures and controlling access via the reception desk
Update calendars and schedule meetings
Perform other clerical receptionist duties such as filing, photocopying, and transcribing
Taking booking requests for venues via email and telephone
Minute taking
Supporting the office manager and colleagues in all aspects of managing the front of house and any ad hoc tasks
Promoting all our services
Liaising with the website developer to update the website
Manage incoming phone calls, ensuring excellent phone etiquette and directing calls as necessary
Perform data entry tasks accurately and efficiently using Microsoft Programs
Overseeing the general enquiry inbox email
Training:
Business Administrator Level 3
Monthly Tutor Sessions
End Point Assessment
Training Outcome:
This apprenticeship offers an excellent opportunity to develop a wide range of administrative, customer service, and office management skills within a busy community organisation
Upon successful completion of the apprenticeship. The role will provide valuable experience in customer service, facilities administration, venue bookings, finance administration, and general office operations, creating a strong foundation for further career development in business administration, office management, operations, or community services
Employer Description:QCCA is one of London’s most vibrant community centres. We offer a huge range of free activities and services for everyone in the heart of Camden's most deprived neighbourhood. We’ve been making our community a happier, healthier and more connected place since 2002Working Hours :Monday - Friday, 9.45am - 5.45pmSkills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Solid written & verbal skills,Resourceful & proactive,Interpersonal skills,Willing to learn....Read more...
In this role, you’ll support the successful delivery of our teams’ first line and 2nd line responses, helping to enhance the digital experience for our residents and employees. This is an exciting opportunity for someone who enjoys variety, continuous learning, and contributing to better public services through technology.
As a Level 2 Apprentice, you will play an essential part in supporting day‑to‑day digital tasks. This includes:
Updating and maintaining website content
Carrying out basic technical configuration within our resident self‑service platform, MyTendring
Provide administrative and project support, helping with planning, scheduling, and task tracking, while working closely with colleagues, service teams, and external partners.
Assisting with first line communication through our IT Service Desk
Technical support to employees, such as equipment maintenance and replacements and fault identification and resolution
Key system support, including daily tasks to support operational Council functions
Support with some Health and Safety activities
Support the Council’s requirements for Cyber Security, GDPR and Accessibility
We’re looking for someone who:
Has an interest in digital technologies, web content management, or IT system support
Can follow processes, solve problems methodically, and maintain strong attention to detail
Communicates clearly and works effectively with others
Is keen to learn and develop new technical skills
Thrives in a varied, fast‑paced role with new challenges each day
Training:Training will take place in the workplace.Training Outcome:There are many career opportunities available to apprentices in the council.Employer Description:Tendring District Councils (TDC) main offices are based in Clacton-on-Sea, the largest town. Other towns are Brightlingsea, Harwich, Frinton-on-Sea and Walton-on-the-Naze along with a number of rural areas. Economic Growth sits within the Economic Growth and Leisure department and work closely with the Creative & Cultural team as well as Planning and Assets.Working Hours :Monday to Thursday, 8.45am to 5.15pm. Friday, 8.45am to 4.45pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
The following are the core responsibilities that can be expected of the role. There may be, on occasion, a requirement to carry out other tasks dependent upon factors such as workload and staffing levels.
To answer telephone calls and reception desk queries promptly and professionally.
To coordinate appointment requests via the online consultation triage.
To resolve a wide variety of patient queries received by telephone, in person and in writing. Including: prescriptions, medications, service contacts, specialist referrals, test results, scans and x-rays.
Identify urgent matters and refer to the clinical team / triage doctor as appropriate.
To accurately update and monitor patient records including, booking appointments, patient registrations, change of address.
To deal with patient concerns and complaints in a calm and professional manner.
To assist with routine monitoring and recalls for clinics. Using telephone calls, text messages and letter writing.
To liaise with other healthcare professionals, secretaries and administration teams with regard to coordinating patient care.
To assist with incoming/outgoing post, scanning and recording of clinical information on patients’ medical records.
To keep up to date with practice information, including policy and procedure changes, staff rotas and service provisions.
To work as a positive and supportive team member, providing cover for similar posts as required.
Training Outcome:Full-time role for the right candidate.Employer Description:Cambrian Medical Centre is a busy but friendly GP Practice within the North Shropshire Primary Care Network, with approximately 13,500 patients. We are proud to have a great clinical and administrative team working together to achieve the highest quality of care for our patients. Our administration team plays a vital role in our patients journey from first point of contact.Working Hours :The role will involve working 30–37 hours per week, Monday to Friday, with the exact shift pattern to be agreed. Please note that the practice operates between 8:00am and 6:30pm, so an early start or later finish may be required.Skills: Communication skills,Attention to detail,Organisation skills,Administrative skills....Read more...
