Service Desk Manager
London (hybrid working)
£70,000 PA
A well-established and growing organisation is seeking an experienced Service Desk Manager to lead and evolve its IT support function within a complex, multi-site environment.
Supporting a diverse user base across office, remote and site locations, you’ll play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support teams.
Key Responsibilities
• Lead and manage the Service Desk and Field Support teams, driving performance, development and a customer-first culture
• Act as the senior escalation point for major incidents and complex technical issues
• Own end-to-end incident, request, problem and change management aligned to ITIL best practice
• Oversee ticket queues, workload distribution, SLA/OLA adherence and ticket quality
• Produce regular service reporting (SLAs, backlog, ticket ageing, trends, first-time fix rates) and provide insights to leadership
• Drive continuous improvement through root cause analysis, gap analysis and service optimisation initiatives
• Coordinate service desk involvement in projects, rollouts, migrations and onboarding/offboarding activities
• Work closely with infrastructure, security, applications teams and third-party suppliers to ensure effective service delivery
• Maintain and improve knowledge management, documentation and standard operating procedures
• Ensure alignment with governance frameworks (ISO 27001, Cyber Essentials Plus) and internal controls
• Manage supplier relationships and support vendor performance and accountability
Requirements
• Proven experience managing a Service Desk in a multi-site, complex environment
• Strong leadership experience managing and developing support teams
• Excellent stakeholder engagement and customer service skills
• Strong experience with ITSM tools (ServiceNow essential)
• Solid understanding of ITIL practices (Incident, Problem, Change Management)
• Experience with Microsoft environments (M365, Azure AD / Entra ID, Intune, Windows 10/11, Teams, SharePoint)
• Knowledge of IT asset & service management (ITAM/SAM) principles
• Experience managing third-party suppliers and service performance
• Strong reporting, analytical and service improvement capability
• Ability to operate in a fast-paced, high-demand environment
....Read more...
Service Delivery Manager – Managed Services Provider
Location: Hybrid / London Salary: Up to £55,000, depending on experience
A growing Managed Services Provider is seeking an accomplished Service Delivery Manager to take ownership of both the Service Desk function and wider Service Operations. This position offers the opportunity to influence service quality, strengthen customer relationships, and drive operational maturity across a growing organisation.
The successful candidate will oversee a dedicated Service Desk Manager and a team of 5+ engineers, ensuring the smooth running of day‑to‑day support while embedding ITIL‑aligned processes that enhance consistency, efficiency, and customer satisfaction.
The Service Delivery Manager will provide leadership across all service functions, ensuring that performance targets are met and that customers receive a consistently high standard of support. The role combines people management, service governance, and operational oversight, with a strong focus on continual improvement.
Key Responsibilities:
Leading the Service Desk function, including direct management of the Service Desk Manager and oversight of a wider team of engineers.
Owning end‑to‑end service delivery, ensuring SLAs, KPIs, and contractual commitments are achieved.
Implementing and maturing ITIL processes across Incident, Problem, Change, Request, and Continual Service Improvement.
Acting as the senior point of escalation for service‑related matters and ensuring timely resolution.
Building and maintaining strong customer relationships through regular service reviews and performance reporting.
Working closely with technical teams and project functions to ensure smooth service transition and operational readiness.
Identifying opportunities to enhance service efficiency, quality, and customer experience.
Experience required:
Proven experience in a Service Delivery Manager or similar leadership role within an MSP or IT services environment.
Strong working knowledge of ITIL frameworks and demonstrable experience implementing or improving ITIL processes.
Confident leadership style with the ability to motivate, guide, and develop teams.
Excellent communication and stakeholder‑management skills.
A customer‑focused approach with a commitment to delivering high‑quality service.
Ability to balance strategic thinking with hands‑on operational involvement.
Paying up to £55,000, depending on experience.
Hybrid / London based.
Must be eligible to work in the UK.....Read more...
Service Desk Team Leader – Managed Services Provider
Location: London (hybrid) Salary: £38,000-42,000, depending on experience.
We’re proud to be supporting a highly respected and rapidly growing Managed Services Provider as they look to appoint a Service Desk Team Leader. This is an exciting opportunity for an experienced engineer or existing team lead who enjoys a blend of people leadership and hands‑on technical work.
You’ll be leading a close 11;knit team of five 1st–3rd Line Engineers, ensuring high‑quality service delivery while acting as a key escalation point for complex client issues. If you’re passionate about developing others, improving processes, and maintaining excellent customer experience, this role offers the perfect platform.
Key Responsibilities
Lead, mentor, and support a team of 1st–3rd Line Engineers
Conduct regular 1:1s, performance reviews, and personal development planning
Act as the primary technical escalation point for challenging or high‑priority incidents
Oversee day‑to‑day service desk operations, ensuring SLAs and KPIs are consistently met
Drive continuous improvement across processes, documentation, and service delivery
Collaborate closely with senior leadership and project teams to support wider business goals
Maintain strong relationships with clients, ensuring clear communication and exceptional service
Experience required:
Previous experience in a Service Desk Team Leader, Senior Engineer, or similar role
Strong technical background, ideally within an MSP or multi‑customer environment
Ability to manage, motivate, and develop technical staff
Excellent troubleshooting skills and confidence handling escalations
Strong communication and customer‑facing abilities
A proactive mindset with a passion for improving service quality
Technical exposure across the Microsoft ecosystem (M365, Azure, Windows Server) is highly desirable.
London/Hybrid based.
Paying up to £42,000, depending on experience.
Must be eligible to work in the UK. ....Read more...
About The RoleAs Service Desk Analyst (South), you’ll be a key part of our central ICT Service Desk, providing 1st and 2nd line support to colleagues across the entire organisation.This is a hybrid, home‑based role, where most support is delivered remotely via our Service Desk. You’ll be the first point of contact for ICT issues and requests, helping colleagues resolve problems quickly, clearly and with confidence - whether that’s troubleshooting devices, supporting business applications, or guiding users through solutions in a calm and friendly way.Because we support many sites, the Service Desk is split geographically. This role is aligned to the South of England, meaning that when on‑site support is required, you’ll be the person who visits our southern locations. This could include installing or replacing equipment, resolving issues that can’t be fixed remotely, or supporting services face‑to‑face when needed.For this reason, you’ll need to be home‑based within an hour’s drive of Reading, have a valid UK driving license and car, and willing to travel across the South as required. However, day‑to‑day, you’ll be very much part of the wider Service Desk team, supporting users nationally and working closely with ICT colleagues.This role is about delivering dependable, high‑quality ICT support - making technology feel accessible, reliable and supportive for everyone who uses it.About The CandidateYou’re someone who takes real pride in delivering excellent customer service, and you genuinely enjoy helping people.You’ll already have experience providing 1st and 2nd line ICT support, with a solid understanding of modern workplace technology such as Windows, Android and Apple devices, mobile technology, cloud‑based applications and everyday business systems. You’re confident logging, triaging and resolving incidents, and you know when to escalate issues appropriately. Just as importantly, you can explain technical solutions in clear, non‑technical language.What really sets you apart is your attitude. You’re approachable, patient and proactive, and you’re known for going above and beyond to help colleagues - whether that’s following up to make sure an issue is fully resolved, taking ownership of a problem, or spotting ways to improve the service. You understand that great ICT support builds trust, not frustration.You’re comfortable working remotely as part of a wider Service Desk, managing your own workload and priorities, while also being flexible enough to travel to sites when hands‑on support is needed. You’re organised, reliable, and happy to get involved in whatever is required to keep services running smoothly, including occasional out‑of‑hours or bank holiday cover on a rota basis.Because of the on‑site element of this role, it’s essential that you:Live within one hour’s drive of ReadingHold a full UK driving licenceHave access to your own car and are willing to travel to southern sites when requiredAbove all, you’ll share our values, bring a positive and customer‑focused mindset, and take satisfaction in being someone that colleagues across the organisation trust and rely on.About The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.....Read more...
Service Desk Team Leader
Leading Managed Services Provider
Hybrid - Manchester Paying up to £50,000, depending on experience
A fantastic opportunity has arisen for an experienced Service Desk Team Leader to join a highly respected Managed Services Provider. This role is centred on strong people leadership, guiding an established infrastructure team to deliver high‑quality services across a broad customer base.
The successful candidate will take ownership of day‑to 11;day team management, mentoring, service quality, and workload coordination. The environment is built on VMware, enterprise backup solutions including Veeam and Commvault, and infrastructure from Dell and HP. While a solid technical background in these technologies is highly desirable, the primary focus is on leading, supporting, and developing the team.
Key Responsibilities
Lead, motivate, and develop the Infrastructure Team, fostering collaboration and high performance.
Oversee workload distribution, resource planning, and performance management.
Ensure infrastructure services remain stable, secure, and aligned with customer requirements.
Drive continuous improvement in processes, documentation, and operational efficiency.
Work alongside senior leadership to support business strategy and service delivery excellence.
Skills & Experience
Proven experience leading or mentoring an infrastructure or technical support team.
Strong communication and people‑leadership capabilities, with the ability to guide, influence, and support others.
Technical understanding of VMware, Veeam, Commvault, Dell, and HP infrastructure solutions is highly advantageous.
Confident in managing priorities, improving workflows, and maintaining high service standards.
Must be eligible for SC Clearance.
Paying between £45,000-50,000, depending on experience.
Hybrid based - Manchester....Read more...
Service Desk Operation• Provide first-line technical support i.e. (accounts, MFA, connectivity, AV, devices, Microsoft 365/Office 365, Operating Systems, for Cardinal Newman College, Lancaster University School of Mathematics (The Rigby Education Trust) or any other identified establishment• Provide support for line-of-business systems• Ensure incidents are logged with detailed technical notes• Diagnose whether issues relate to applications, devices, user error, or infrastructure• Issue loan equipment and manage booking/collection processes
Triage, Prioritisation and Coordination• Apply technical understanding to categorise incidents accurately.• Identify repeat issues, outages, or degradation• Coordinate escalations with Technicians and Engineers• Support downtime and change communicationsService Management, Reporting and Process Improvement• Support ITIL-lite processes, i.e., Incident, Request, Problem, Knowledge• Maintain troubleshooting guides and technical FAQsTechnical Administration• Assist with basic device configuration and setup• Support imaging or deployment processes using standard tools• Update asset records and perform basic compliance checks
Procurement and Asset Support• Maintain asset register and support asset lifecycle processes• Liaise with suppliers and track deliveriesGeneral• Follow College policies including Health & Safety, E&D, GDPR, and Safeguarding• Support college events with IT support and bookings and pen Days• Participate in the service desk rotation if required to ensure consistent coverage and available support• Support IT Technicians when required• Undertake training and professional development• To undertake any other duties as may reasonably be required commensurate with the nature of the postTraining Outcome:Unknown.Employer Description:Cardinal Newman College is a wonderful place to work, and this is an exciting opportunity for an enthusiastic candidate to join our friendly and well-established Networks department.Working Hours :37 hours per week with the following options:
• 52 weeks per annum (annual leave to be taken during college holidays) or
• Term time plus 2 weeks
Starting and finishing times as agreedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Drive continuous improvements,Prioritisation Skills....Read more...
You'll learn how to:
Provide 1st Line IT support to our clients
Monitor and maintain network and server infrastructure
Handle calls, service tickets, and email requests through the Service Desk
Respond quickly to system failures and technical issues
Create and maintain process documentation
Troubleshoot faults and ensure timely resolution
Build and maintain strong client relationships
Training Outcome:
The successful candidate may be offered a full-time position after completing the apprenticeship
Employer Description:Creative Networks UK is a growing managed service provider dedicated to delivering reliable IT solutions and outstanding customer support. Working Hours :Shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
Tremco CPG is an aggressive, growth-oriented company with revenues of over $1 billion. We are a world leader in solving complex waterproofing and roofing problems for our commercial, institutional, and industrial customers.
If you're looking for a place to build a career, with great benefits, advancement opportunities, technology, people and a commitment to a sustainable future, you've found it with us.
Overview
We are currently looking for an IT Operations Technician. This position will be responsible for the day-to-day running of service desk and workplace to level 1. Will perform regular checks to ensure the smooth functioning of these areas. Proactively monitor the helpdesk and ensure that urgent and critical alerts are attended to and completed, ensuring we are meeting our SLA's.
Roles & Responsibilities
Resolving Level 1 support tickets and escalating further if necessary
Helpdesk administration and users training
User accounts & administration and documentation
Deployment of client end point hardware
Supporting Level 2 Technicians with patching, updates, monitoring for outages and backups where necessary.
Always following global processes and procedures and aid in their future development
Assist with the implementations of global IT solutions projects.
Coordinate with other IT departments & facility managers as necessary
Participate in continuous service improvement activities, assisting with root cause analysis
Skills Required
Technical skills - 2 years' service desk experience including working knowledge of computer software and hardware, basic understanding of servers and infrastructure.
Communication skills - Strong written and verbal communicator, able to communicate with team members, management personnel, and end users throughout the organization.
Problem-solving skills - Good problem-solving skills required, especially when it comes to directly addressing user issues with software, hardware.
Personal Development - Ability to work with a never die attitude and willing and able to put the effort for personal development and growth in line with the business requirements.
The salary range for applicants in this position generally ranges between $50,000 and $54,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
Assistant Front Office Manager Location: Washington, Virginia Salary: $60,000 – $65,000 + Benefits, PTO, 401(k), Relocation AssistancePosition SummaryI am hiring on behalf of an ultra-luxury, Forbes Five-Star/Five-Diamond property in Washington, Virginia seeking an experienced Assistant Front Office Manager. This unique leadership role blends luxury hotel front office management with high-end dining room host responsibilities.The ideal candidate will lead daily Front Office operations, deliver exceptional guest experiences, and ensure seamless coordination between the Front Desk and Dining Room teams. This position plays a vital role in upholding the highest service standards while creating a warm, anticipatory, and personalized guest journey.Key Responsibilities
Lead daily Front Office operations while maintaining Forbes-level service standardsServe as a strong ambassador for the property, welcoming overnight and dining guests with warmth and professionalismOversee front desk and valet operations, ensuring daily checklists and standards are metCheck guests in and out, answer calls and emails, relay guest requests, and manage reservationsStrategically assign dining room seating to maximize flow and guest experienceCollaborate closely with Dining Room, Culinary, Housekeeping, and Engineering teamsMonitor staffing levels and assist with scheduling to meet operational demandsManage department financial responsibilities including budget tracking, labor management, and supply PAR levelsResolve guest concerns promptly and professionally, taking full ownership of issuesPrint and distribute daily reports, communicating VIP arrivals, special requests, dietary restrictions, and billing instructionsMaintain lobby, valet, and public areas to ensure cleanliness and presentation standardsProvide coaching, accountability, and constructive feedback to Front Office team membersDemonstrate proficiency in Resortsuite and Tock systemsMaintain thorough knowledge of the property, its history, amenities, and surrounding area
Qualifications
2–3 years of Front Office leadership experience1–2 years of experience within a 4- or 5-star luxury propertyFlexible schedule including weekends and holidaysProficiency in Microsoft OfficeExcellent verbal and written communication skillsProfessional presentation and polished demeanor
Preferred:
Familiarity with Forbes StandardsBilingual (Spanish or French preferred)Certification in alcohol awareness and/or CPRExperience with Resortsuite and Tock systems
....Read more...
Support the IT service desk by responding to incoming tickets and service requests.
Responsible for contributing towards the upkeep of IT documentation, including peer reviewing.
Responsible for the first point of contact for IT issues
Accountable for escalation of IT problems to second-line support teams or the IT manager, where applicable.
The creation of new user accounts and delivery of training for both new and existing users.
Contribute towards monthly KPI metrics, with an aim to drive continuous improvement of services.
Contribute towards IT projects both internally and across the wider organisation.
The job description is not intended to be exhaustive.Training Outcome:Potential permanent position upon completion of this apprenticeship program, depending on business needs.Employer Description:At analox, our values, teamwork, commitment to excellence, customer focus, pride, integrity, and boldness are at the heart of everything we do, guiding how we work together, innovste and serve our customers.Working Hours :Monday - Friday.
Times TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative....Read more...
You will learn how to:
Serving customers on the front desk
Managing paper work
Scanning and filing away documents
Sending relevant documents off
Contacting suppliers
Managing designated corporate customer accounts to ensure high levels of customer service provided and maintained
Handling enquiries by email or telephone and assisting customers when required
Building effective relationships with customers and colleagues to ensure a high level of customer service is given
Effective and efficient use of the ProHire system
Access to spreadsheets and basic reporting
Opportunity to move and manage data
Opportunity to cleanse data from the CRM system
Updating ProHire with information and dates
Develop an understanding of relevant vehicle legislation
Training Outcome:
The successful candidate may be offered full-time employment
Employer Description:Our Digital Marketing, IT Infrastructure, Content Creation, and Data Analytics apprenticeships are designed in collaboration with employers. We combine expert teaching and learning with real-world experience to equip our apprentices with the skills, knowledge, attitudes and behaviours for a successful career.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Administrative skills,Initiative....Read more...
Assistant Front Office Manager
MLR are seeking an experienced and enthusiastic Assistant Front Office Manager to join a dynamic four-star hotel in Kildare, offering a fantastic opportunity to take your career to the next level.
This is an excellent opportunity for a Front Office Supervisor looking to step up into a management role. You will gain valuable leadership experience while supporting the Front Office Manager in the day-to-day running of a busy hotel reception.
In this role, you will assist with overseeing front desk operations, leading the reception team, and ensuring an exceptional guest experience from arrival to departure. You will also play a key role in staff supervision, guest relations, and maintaining the highest service standards.
You will support the management of daily front office operations including check-ins and check-outs, team coordination, handling guest queries, and ensuring smooth communication with other hotel departments.
If you are motivated, enthusiastic, and ready to take a significant step forward in your hospitality career, we would love to hear from you.
Please apply through the link below.....Read more...
Helps customers order the right parts for their vehicle, face-to-face and over the phone
Give quotes for parts
Help solve any customer problems
Process sales transactions, including raising invoices and credits for goods supplied and handling returns
Co-ordinate with other departments, such as the service desk and the workshop
Compile parts from job cards for repairs being carried out in the workshop
Ensures they have current product knowledge
Training:
Trade Suppier Level 2 Apprenticeship will be delivered on line and work place visits from your development coach
Training Outcome:Short-term Progression:
Parts Advisor / Trade Counter Sales
Warehouse / Stock Controller
Internal Sales Executive
Employer Description:Letchworth Renault and Dacia is a proud family-owned and operated business, established in 1974. With over 200 years of combined experience across their team, they have built a reputation for putting customer satisfaction at the heart of everything they do. Their commitment spans both sales and service departments, and pride ourselves on the trustworthy, friendly service that has become the foundation of their success.
Working Hours :Monday - Friday, plus and include every other Saturday morning 8.00am - 12.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Working primarily on the library floor, this campus-based post acts as a first point of help and advice for library users, helping them access and use our extensive range of printed and electronic resources. Duties include managing the library environment, ensuring health and safety procedures are observed, ensuring students observe the Library Code of Conduct, liaising with security, reporting, and progressing maintenance issues and defects relating to the building, its environmental controls and equipment on all floors.
You will contribute towards staffing the library Help Desk and Reception desk, other service points and front-line duties as required.
As part of the library team, you will assist in the delivery of a high quality, customer focused library and open access IT services, which support the teaching and learning, and research activities of the University as well as promoting use of the library and its resources.
You will also be required to participate in shelving activities and demonstrate an understanding of manual handling guidelines, which will be required when lifting heavy items. The postholder will participate in administrative duties including data input, carrying out admin processes, meeting and greeting users.
This will also include dealing with enquiries face to face, via email and our ticketing systems, over the phone and via other support mechanisms as utilised by new department name in the future, taking part in promotional and training events to ensure an excellent customer experience for library users.
The Customer Support Assistant will work closely with the Drill Hall Library Team in a variety of ways to help them enhance the customer experience.
Main duties and Responsibilities:
This role is 27 hours per week, with 5 hours per day spread over 4 days, and one dedicated study day of 7 hours. Actual working days / times to be agreed as per the needs of the service.
Deliver an excellent customer experience including assisting users on how to use library resources and equipment.
Participate in roaming support to help our users become confident and independent users of the resources available to them.
Assist users with directional and initial information enquiries.
Provide front-line support using the Library Management System to carry out various tasks and reports, assist users with the operation of library equipment and resources, and attend to basic problems, reporting faults as appropriate to ensure that our users have an excellent customer experience.
Assist with the day-to-day operations of services and space, keeping the space in good order through regular tidying, shelving and filing, in accordance with best health and safety practice and security guidelines.
Support the Library Student Worker Team (LITSAs), helping to coordinate and monitor their work and activities so that all front-line tasks are undertaken.
Perform daily checks of the study environment, fixtures and fittings, reporting issues to the relevant department and ensuring these are seen through to completion.
Support users with routine use of IT, such as using basic software, LapSafe laptop loans, printing and Wi-Fi.
Proactively monitor and manage library bookable spaces including Group Study Rooms, dealing with these in a prompt manner.
Uphold Information and Library Services policies and procedures.
Participate in Library Services meetings and support Information and Library Services-wide projects, groups and activities as required.
Other duties arising from the needs of the service.
Training:The apprentice will receive full on the job training from the employer as well as 20% off the job training, they will also have access to a full wrap around service from SCL.Training Outcome:The apprentice can progress to a team leader role if desired once they have completed their apprenticeship.Employer Description: University of Greenwich, a modern university with three campuses in London and Kent. Working Hours :Hours will be confirmed at the interview stage .Skills: IT skills,Customer care skills,Communication skills,Organisation skills,Administrative skills....Read more...
The IT team supports all staff and volunteers working across multiple sites in southeast London. This includes our Sydenham and Orpington sites, our shops, and the ability for people to work remotely.
Our IT department includes the following functions:
An in-house IT helpdesk support team that provides telephone, virtual and deskside support for common IT issues (Account management and administration, IT hardware/software issues, printing, telephony, etc.)
This includes a 24/7 out-of-hours on-call service for clinicians/staff who require IT support outside of core office hours
Support for the core networking, server infrastructure, and associated design and maintenance
This is provided by a combination of external contractors and our in-house IT team
In-house Database administration which provides detailed analysis, reports and design changes to our Patient Record System (as well as to HR and other departmental database systems as necessary)
Development and implementation of Ad-Hoc Projects – such as IT Equipment rollouts, upgrades to IT infrastructure, and implementing new systems according to organisational need
This work is carried out by a combination of internal and external IT resources
Primary Job Purpose:
To provide excellent customer service to all those requiring IT support onsite and offsite (using provided remote IT support tools)
To record all requests for IT support on the IT helpdesk system, escalating any priority calls as required
To respond to and resolve first line IT support queries as per IT service desk SLA
Assist with setting up and maintaining computers, laptops, mobile devices, user accounts and AV devices
Support common software applications (e.g. Microsoft 365, email, collaboration tools)
Distribute and install print toners when required
Escalate more complex issues to senior IT staff or external providers
Other activities and IT related projects, including the logging of IT assets, following the joiners and leavers process, and assisting the IT team with software patching, desktop upgrades, IT equipment office moves and support the IT team with IT project work as required
Support staff with the use of IT and AV equipment
Learn and follow IT policies, data protection, and cybersecurity best practices
C1: Customer Focus:
Attend to and manage IT service desk phone calls, providing suitable responses and ensuring the creation of a helpdesk ticket for every call on the IT Helpdesk system
Address and resolve first-line IT support calls through email, telephone, and talking to the user
Provide desk-side support by visiting staff when necessary to resolve issues
Respond to faults, assistance requests, and change requirements
Ensure that the IT new starter, mover and leaver process is followed
Collaborate with other IT staff to assist in project work
C2: Self-Management and Problem Solving:
Identify and flag IT helpdesk calls which are impacting staff
Whenever possible, aid the IT team in tasks such as software patching, desktop upgrades, and other IT-related projects
Ensure that incoming and outgoing IT assets are properly labelled and recorded in the IT asset management system
C3: Working with Others:
Work with the IT team to help deliver projects, system builds and application installations
Provide temporary cover for the IT Support team in their absence
Provide first line support to staff who require assistance with Microsoft applications
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studyingInformation Communication Technician Level 3 apprenticeship standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 Information Communication qualification
Training Outcome:
Over 90% of our apprentices move on to permanent full-time employment in the tech industry
There are also opportunities to extend your training with a higher-level Apprenticeship Programme
Just IT have already helped over 1000 people start their tech and digital careers with an apprenticeship
Employer Description:A warm welcome to St Christopher'sWe are proud to offer world class palliative and end of life care to everyone who needs it, whenever or wherever that may be. We are also here for the people closest to you.
We passionately believe in the words of our founder, Dame Cicely Saunders, who said: “You matter because you are you and you matter until the last moment of your life.” That means we’ll listen to your story, adapt our treatments and advice to suit your particular needs, and we won’t stop until we can give you the best possible support.
The hospice itself is a friendly, vibrant place, and as unlike a traditional hospital as we can make it. But rest assured, our medical and nursing care is excellent and our clinical teams are highly professional and devoted to doing their best for you.
However, as we often say, we’re more than just a hospice. We are proud of our community programmes that offer practical, emotional and spiritual support to over 7,500 people in the local area, most of whom we will help to continue living at home. If you’re one of them, we are ready to help you too.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Our client is a well-established local organisation in Poole, the business delivers specialist products and services to a diverse customer base across multiple sectors and relies on robust, modern IT systems to support its operations.
This is an excellent opportunity to join a stable company with a collaborative culture, strong internal support, and a commitment to continuous improvement. The successful candidate will become part of a small, professional IT team supporting users across the business.
You will act as a key point of contact for internal IT support, ensuring systems run smoothly and users receive timely assistance, the position is office based Monday to Friday paying up to £30,000pa DOE.
Duties for the Successful IT Support Technician
- Providing day-to-day technical support to staff
- Troubleshooting hardware, software, and connectivity issues
- Setting up new equipment and user accounts
- Maintaining systems through updates and preventative maintenance
- Supporting telephony and business applications
- Managing and resolving support tickets
- Assisting with IT projects, upgrades, and improvements
Skills and experience required for the successful IT Support Technician:
- Proven experience in an IT support or service desk role, or relevant IT qualifications
- Strong hands-on skills in diagnosing and repairing hardware issues
- Solid knowledge of Microsoft Windows desktop environments, Windows Server, and Microsoft Office
- Good understanding of basic networking principles (e.g. connectivity, IP, troubleshooting)
- Familiarity with business systems such as CRM, ERP, or IT service management platforms
- Highly organised with strong attention to detail and a logical mindset
Benefits for the Succesful IT Technician:
- Additional holidays for life events
- Holiday buy and sell scheme
- Maternity pay
- Free parking
- Free eye test
- Health and wellbeing scheme
If you are an experienced IT Support Technician looking for your next challenge, please apply with your CV and Yasmin will call you.....Read more...
Helps customers order the right parts for their vehicle, face to face and over the phone
Give quotes for parts
Help solve any customer problems
Process sales transactions, including raising invoices and credits for goods supplied and handling returns
Co-ordinate with other departments, such as the service desk and the workshop
Compile parts from job cards for repairs being carried out in the workshop
Ensures they have current product knowledge
Training:Trade Suppier Level 2 Apprenticeship will be delivered on line and work place visits from your development coach.
Training Outcome:Short term Progression:
Parts Advisor / Trade Counter Sales
Warehouse / Stock Controller
Internal Sales Executive
Employer Description:Renault Truck Commercials Van Centre in Tipton is a modern, dedicated site specialising in vans and light commercial vehicles. The centre provides sales of new and used vehicles, along with servicing, repairs, and fleet support for businesses across the West Midlands.
With strong roots in the commercial vehicle industry, the Tipton site is designed to keep customers’ vehicles on the road through high-quality maintenance, reliable parts availability, and extended operating hours. The team supports a wide range of sectors including logistics, delivery, and distribution, offering a professional and customer-focused serviceWorking Hours :Monday to Friday, 8.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Helps customers order the right parts for their vehicle, face-to-face and over the phone
Give quotes for parts
Help solve any customer problems
Process sales transactions, including raising invoices and credits for goods supplied and handling returns
Coordinate with other departments, such as the service desk and the workshop
Compile parts from job cards for repairs being carried out in the workshop.
Ensures they have current product knowledge
Training:The Trade Supplier Level 2 Apprenticeship will be delivered online and workplace visits from your development coach.
Training Outcome:Short term Progression:
Parts Advisor / Trade Counter Sales
Warehouse / Stock Controller
Internal Sales Executive
Employer Description:Renault Truck Commercials is the largest main dealer group in the Renault Trucks UK Network, with strategically located sites across England and Wales. We supply trucks and vans from 3.1 to 120 tonnes and a complete aftermarket solution for every operator.
Working Hours :Monday to Friday 8am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Helps customers order the right parts for their vehicle, face to face and over the phone
Give quotes for parts
Help solve any customer problems
Process sales transactions, including raising invoices and credits for goods supplied and handling returns
Co-ordinate with other departments, such as the service desk and the workshop
Compile parts from job cards for repairs being carried out in the workshop
Ensures they have current product knowledge
Training:
Trade Suppier Level 2 Apprenticeship will be delivered on line and work place visits from your development coach
Training Outcome:Short term Progression:
Parts Advisor / Trade Counter Sales
Warehouse / Stock Controller
Internal Sales Executive
Employer Description:Renault Truck Commercials is the largest main dealer group in the Renault Trucks UK Network, with strategically located sites across England and Wales. We supply trucks and vans from 3.1 to 120 tonnes and a complete aftermarket solution for every operator.
Working Hours :Monday - Friday, 8.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Helps customers order the right parts for their vehicle, face to face and over the phone
Give quotes for parts
Help solve any customer problems
Process sales transactions, including raising invoices and credits for goods supplied and handling returns
Co-ordinate with other departments, such as the service desk and the workshop
Compile parts from job cards for repairs being carried out in the workshop
Ensures they have current product knowledge
Training:The Trade Supplier Level 2 Apprenticeship will be delivered online and through workplace visits from your development coach.
Training Outcome:Short-term Progression:
Parts Advisor / Trade Counter Sales
Warehouse / Stock Controller
Internal Sales Executive
Employer Description:Renault Truck Commercials is the largest main dealer group in the Renault Trucks UK Network, with strategically located sites across England and Wales. We supply trucks and vans from 3.1 to 120 tonnes and a complete aftermarket solution for every operator.
Working Hours :Monday to Friday, between 8am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Helps customers order the right parts for their vehicle, face to face and over the phone
Give quotes for parts
Help solve any customer problems
Process sales transactions, including raising invoices and credits for goods supplied and handling returns
Co-ordinate with other departments, such as the service desk and the workshop
Compile parts from job cards for repairs being carried out in the workshop.
Ensures they have current product knowledge
Training:Trade Suppier Level 2 Apprenticeship will be delivered on line and work place visits from your development coach.
Training Outcome:Short term Progression:
Parts Advisor / Trade Counter Sales
Warehouse / Stock Controller
Internal Sales Executive
Employer Description:Renault Truck Commercials is the largest main dealer group in the Renault Trucks UK Network, with strategically located sites across England and Wales. We supply trucks and vans from 3.1 to 120 tonnes and a complete aftermarket solution for every operator.
Working Hours :Monday to Friday 8am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Business Admin Apprenticeship - (Newcastle) Main duties of the job:
You will be working as part of our busy reception team ensuring our patients receive the best possible care
Job responsibilities:
This role will include (but not be limited to) :
Liaising with patients on the telephone and the front reception desk
Actioning clinical tasks
Workflow incoming mail
Processing repeat prescriptions
Assist the GPs whilst they are processing patient online triage requests
Ensuring you are aware and up to date with changes
National apprenticeship wage of £8 per hour or £10 per hour for anyone over 19 years.Training:
Business Administrator Level 3
Training Outcome:After completing the Level 3 Business Administrator apprenticeship, learners can progress into roles such as Business Support Officer, Senior Administrator, Office Coordinator, Customer Service Executive, Project Administrator, HR Administrator, or Finance Assistant, depending on their interests and strengths. With further experience, they can move into more advanced positions like Office Manager, Executive Assistant, Project Support Officer, HR Assistant, or Operations Assistant. Many learners also choose to continue their development through higher‑level qualifications, including Level 4 Project Management, Level 4 Business Analyst, Level 4 HR Support, Level 4 Marketing Executive, or management routes such as the Operations/Departmental Manager apprenticeship. These pathways support long‑term progression into supervisory, specialist, or management roles within a business.Employer Description:Our reputation is built on our commitment to prompt professional, personal service and attention to detail, which is reflected in the services we offer and the time we take to get to know our clientele and how to best service their needs.Working Hours :Monday to Friday starting times vary from 7.30am -9.00am and finish times 4.30pm- 6.30pmSkills: Administrative skills,Attention to detail,Communication skills,IT skills,Logical,Organisation skills,Problem solving skills,Reliable,Team working....Read more...
Service Desk Engineer – Central Birmingham
3 month contract
£200 - £250 p/d (please note; this role is inside IR35)
Working with a well-known and public-facing organisation of circa 2000 IT end-users and multiple sites across the country, you’ll be part of a small team supporting users and resolving technical issues spanning all end-user-computing, infrastructure, business systems, telephony etc across multiple sites.
You will be working within a small and friendly IT team of very capable individuals dealing with tickets logged from internal users and resolving or escalating when required. You’ll be given the opportunity to rapidly progress your career and gain exposure to 2nd line responsibilities within a well established and thriving organisation.
Core responsibilities:
• Provide first point of contact technical IT support – both remotely and physically
• Support projects as required, such as a current laptop build and deployment project
• Ensuring that issues are being resolved in accordance to SLA’s and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool.
• Respond to service requests including resetting passwords, unlocking user accounts, managing access permissions from the O365 admin portal and installing software
• Maintain Active Directory including management of end-user accounts
• Perform basic security administration tasks
• Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly
Skills required:
• Previous experience working in a support role
• Experience supporting Microsoft Windows Server based Infrastructure
• Experience with Windows 10, Office 365, Active Directory
• Any basic networking knowledge (DHCP, DNS, TCP/IP) will be highly beneficial.
• Setup and administration of endpoints (laptops, desktops, mobile phones, tablets)
• Experience working in an ITIL environment (knowledge of Incident Management, Change Management etc), any ITIL certifications will be highly favoured
• Possess excellent communication skills with the ability to explain technical concepts to non-technical users
• Possess a positive can-do attitude and be able to communicate with users of all different technical levels....Read more...
Helps customers order the right parts for their vehicle, face-to-face and over the phone
Give quotes for parts
Help solve any customer problems
Process sales transactions, including raising invoices and credits for goods supplied and handling returns
Co-ordinate with other departments, such as the service desk and the workshop
Compile parts from job cards for repairs being carried out in the workshop.
Ensures they have current product knowledge
Training:Trade Suppier Level 2 Apprenticeship will be delivered on line and work place visits from your development coach.
Training Outcome:Short-term Progression:
Parts Advisor / Trade Counter Sales
Warehouse / Stock Controller
Internal Sales Executive
Employer Description:Renault London West is your leading Renault specialist in Brentford. With a fantastic range of new and used vehicles, we are here to help you choose your perfect on-road companion - whatever your needs and budget. Our stock includes electric models such as the Megane E-Tech, family-friendly SUVs like the Austral, and a selection of hardworking vans for business use.
Working Hours :Monday to Friday 40 hours a weekSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
As a First Line IT Engineer you will:
Provide fist line IT support
Monitor Network & Server infrastructure
Taking phone calls on the service desk, handling service portal tickets and emails
Providing remote and on – site IT support where required
Responding to system failures in a timely manner
Creating and maintaining procedures for new and existing processes
Troubleshooting customer technical faults and driving fault resolution
Being able to look for solutions when hitting obstacles before escalating
Maintaining good customer relations by providing excellent customer service
Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician qualification.
Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
Prioritise systems support tasks and monitor and maintaining system performance
Maintain regulatory, legal and professional standards
Support the information systems needs for your business
Training Outcome:A few examples are:
Level 2 Engineer
Projects Team
Infrastructure Team Site Engineer
Employer Description:Creative Networks UK is a growing managed service provider dedicated to delivering reliable IT solutions and outstanding customer support. We’re looking for an IT Support Apprentice who is passionate about technology, eager to learn, and ready to kickstart a rewarding career in IT.Working Hours :Monday - Friday, 9.00am - 6.00pm, with 1-hour unpaid lunch break.Skills: Communication skills,Attention to detail,Operates well unsupervised,Takes ownership willingly,Remain calm under pressure,Is proactively innovative,Is logical in approach,Customer service skills,Genuine passion for IT,Punctuality,Time management....Read more...
