Service Desk Engineer - London
3 month initial contract
£325 - £375 p/d (inside IR35)
IT department within a leading construction engineering business seeking a highly proactive and analytical Service Desk Engineer for an initial 3 month contracts. You’ll be based from a central London location - 4 days per week onsite, 1 day working from home.
Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services.
You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.
You’ll require experience supporting the following:
- Windows OS Support (Windows 10)
- Active Directory and Office 365 Admin
- Microsoft Teams
- Supporting AV products
- Ideally an understanding of web gateway filtering.
- An understanding of networking concepts including support of VPN’s
- Experience working on a Service Desk / management and prioritization of ticket queues.
....Read more...
To provide the day-to-day administration and support to the Service Desk.
The post holder will:
Provide administrative support to the Service Dept
Administer approximately 3000 calls per month to include creation, allocation, checking, invoicing and completion
Administration of CRM and CASH
Establish all new business contracts and associated administration
Provide guidance, support and training on the Company’s bespoke software systems whilst maintaining and updating records to ensure the information is accurate and up-to-date
Completion of Service Desk emails
The post holder is responsible for:
The creation and administration of routine maintenance calls to clients
The effective distribution of work to the routine service engineers on a daily basis
Monitoring and checking of service reports for quotations and chargeable parts etc. on a daily basis
Sending routine service dockets to meet customer requirements
Pursuing customer contract renewal orders
Creating routine service invoices
Invoicing chargeable calls
Updating and administration of CRM
Liaising with engineers/customers on a daily basis
JOB DESCRIPTION:
Responding to Service Desk and own emails in a timely manner
The organisation and monitoring of the ‘on call’ system
Producing and maintaining engineering documents
Setting up all new routine business with associated charges and schedules
The planning and coordination of service visits
Departmental diary management
Arranging repair/follow-up calls within 2 working days
Managing customer enquiries including invoicing queries
Call handling/answering telephones
Providing the administrative function and support for the CASH system
Importing and exporting data using Query Builder within CASH
Training:All training will take place in the workplace. Your TDR Training Officer will attend your company and assess you on the job.
Upon succesful completion you will gain a Level 3 Business administrator apprenticeship standard.Training Outcome:Full-time position upon completion of the apprenticeship.Employer Description:Established in 1989 we have steadily grown into a leading fire and security provider across the North of England. With our head office in Newcastle and a Yorkshire branch in Leeds, we employ 70 dedicated staff to ensure our customers’ requirements are satisfiedWorking Hours :Monday to Friday 8.30am to 5.00pm (1-hour lunch unpaid)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Team working....Read more...
The purpose of this role is to provide a confident, friendly and efficient 1st Line support service to our NHS customers and partners within Nottinghamshire. Working within the 1st Line support technical team you will support the team in answering any calls and ensuring that they are logged and escalated on the service desk database. You will be required to inform customers of NHIS of the status and progress of their call and monitor calls and escalate where required.
You will need to ensure that telephones are answered promptly and professionally. You will assist with the processing and access controls of the systems and ensuring that only appropriate staff are given access to the systems as per their managers request.You will be expected to support the administration and issuing of smart cards which allow staff access to ESR and clinical systems. You will be dealing with a high volume of calls which will require you to be polite and helpful at all times. The environment is busy and noisy and you will need to be happy to sit for long periods of time, wearing a headset to take calls.
Your main duties will be
To ensure telephones are answered promptly and professionally.To accurately log all calls on the Service desk database.To ensure all incidents received are logged and escalated appropriately.To issue call reference numbers to customers of the NHIS.To ensure customers of the NHIS are suitably informed of the status and progress of their call.To log calls to NASP, LSP and third-party suppliers on behalf of NHIS customers.To monitor calls logged on the service desk and inform the First Line Support Team Leader.To ensure customer complaints are escalated to the First Line Support Team Leader.To be responsible for processing and ensuring only appropriate personnel have been assigned relevant access to all systems.Training:This programme is delivered via a day release delivery model which means that one day per week, your attendance is required at our main college campus, Derby Road in Mansfield. This attendance is required during term time only.
Training Outcome:There are excellent opportunities to progress within the NHS in a wide variety of IT roles.Employer Description:Nottinghamshire Health Informatics Service (NHIS) provides Information, Communication and Technology Services (ICT) across the NHS and local health community. Providing expertise and capability, effectively delivering national and local ICT requirements and continually researching and innovating in an effort to provide technologies that enable our customers to do things better or do better things.Working Hours :Monday-Friday 8.30am-4.30pmSkills: Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
Guest Reception Manager Salary: $59K–$89K BOE + 5% Bonus + Relocation Bonus I'm hiring on behalf of a prestigious 5-star property seeking a Guest Reception Manager to lead Front Desk, PBX, Bell, and Valet operations. This role focuses on delivering exceptional guest service, streamlining daily operations, and resolving issues promptly. Key Responsibilities:
Supervise front-of-house service standards and team performanceResolve guest concerns and serve as Manager on Duty when neededCollaborate with departments to maintain a seamless guest experienceEnsure all maintenance and housekeeping needs are promptly addressedSupport hotel profitability through strong service and operational leadership
Qualifications:
2+ years of hotel experience, including 1 year in a supervisory roleStrong knowledge of front desk operations and property management systems (Opera or ResortSuite preferred)Excellent communication, problem-solving, and guest service skillsAbility to lead in a fast-paced environment with professionalism and discretionCPR/First Aid certified (or willing to obtain)
Physical Requirements: Must be able to lift up to 50 lbs, stand for long periods, and walk long distances across varied terrain.If you are keen to discuss the details further, please apply today or send your cv to Declan@cruitment.com....Read more...
Key Tasks and Responsibilities:
To provide a professional and personal first point of contact to all customers.
To provide proactive first line IT Support to all customers.
To ensure all support requests and incidents via any inbound channel are properly understood and recorded on Autotask.
To proactively contact and chase customers until a resolution has been achieved or the issue is escalated.
To deliver exceptional Customer Service striving to achieve first time resolution.
To escalate relevant and more complex work to the more experienced Service Desk Technicians after initial assessment and within a relevant time scale.
To proactively manage all personal workloads, ensuring all tickets are worked within the set Service Level Agreements.
To achieve the set Service Desk KPIs and Service Level Agreements.
To adhere to all Service Desk technical processes and guidelines as well as company processes and standards as per the handbook.
To undertake maintenance tasks for monitored systems.
To prepare customer hardware or software ready for project delivery.
To ensure the Autotask system is fully updated with all activity including notes, to do’s and knowledge bank information.
To take on ad hoc project work.
To proactively seek feedback on ticket closures to improve customer satisfaction.
To contribute towards a personal development plan, ensuring technical knowledge is continually improved.
To undertake and assist with any other roles to ensure the smooth running of the business.
Responsible for following the companies ISMS while monitoring the performance of it and reporting issues to top management.
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Working towards a Level 3 Information Communications Technician apprenticeship standard.Training Outcome:There is the potential for this to progress into a full-time position at the end of the level 3 apprenticeship, providing the successful candidate works hard and demonstrates value to the business.Employer Description:"We’re a trusted IT support and managed services provider with a strong presence across Manchester, Derby, Sheffield, Nottingham, and serving businesses across the South of England. Whether you need a complete IT team replacement or expert support alongside your existing IT staff, our award-winning, tailored approach helps businesses work smarter and safer. From leveraging Microsoft’s modern workplace tools to delivering robust cybersecurity and reliable backup solutions, we keep your business protected and productive. Partner with a local IT provider committed to supporting your growth and technology needs, wherever you are."Working Hours :Monday – Friday 9am till 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative....Read more...
DUTIES AND REPONSIBILITIES
Ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritising, documenting, and actively resolving end-user service desk requests and escalating incidents when considered appropriate and necessary to maintain user expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.Proactively help teams across the BFI to use their corporate technology to work smartly and safely, improving productivity, collaboration, and security.
Operational Management:
Build rapport and elicit problem details from service desk customers
Provide first contact support for incoming requests, and prioritise incidents and service requests in a professional manner, aligned to our SLA
Escalate incidents to a suitable technician when required. Work alongside other team members to triage service requests and incidents using an ITIL framework
Record, track, and document the service desk incident-solving process within our ITSM ticketing system, including all successful and unsuccessful decisions made and actions taken, through to final resolution
Use remote tools and diagnostic utilities to aid in troubleshooting.
Research solutions through internal and external knowledge base as needed and provide suggestions for continual improvement
Provide 1st line support resolution for Windows, MacOS and iOS-based devices and systems
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
Provide on-site support on a rotating basis from any BFI hub
Perform preventative maintenance, including checking of workstations, printers, peripherals, meeting rooms & AV equipment, and public-facing technology within our venue
Organise and maintain our storage locations and keep our asset database updated
Assist in the secure disposal of retired equipment and maintain accurate records
Provide support for our Multi-Function Devices, including toner replacements, coordinating repairs and related software issues.
Provide basic networking support, including patching, cable runs and diagnosing endpoint connectivity issues
Assist in building, securing, testing and deploying end user hardware, and support the handover process to new and existing staff
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
ICT (Information Communications Technician) level 3 apprenticeship standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a level 3 IT qualification
Training Outcome:
Potential for permanent role after completion of apprenticeship for the right candidate.
Employer Description:The British Film Institute (BFI) is the UK's lead organization for film and the moving image. It's a cultural charity and distributor of National Lottery funds, dedicated to promoting and preserving filmmaking and television in the UK. The BFI also manages the BFI National Archive, one of the world's largest and most important collections of film and television.Working Hours :Monday- Friday
(9:00am- 5:30pm).
Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience,Positive attitude,Motivated,Hard-working,Willingness to learn,Hardware and software,Excellent time management....Read more...
Our client is undergoing an exciting rebrand on one of their hotels and we’re looking for a hands-on Front Office Manager to join them on a 60-day contract.The role includes:
Training and supporting front desk staff to ensure consistent service deliveryCreating and implementing SOPs for front office operations, including:
Balancing the houseGroup room inventory managementManaging open folios
Performing and overseeing night audit and accounting proceduresEnsuring adherence to Marriott brand standards and system use (Lightspeed experience required)Working closely with the contracted Controller on daily financial processesManaging guest concerns and ensuring a high standard of hospitalityAssisting with scheduling, payroll, and front desk reportingOverseeing room assignments, rate management, and occupancy balancing
This is a great opportunity for a detail-oriented leader who thrives in fast-paced environments and enjoys operational structure and team development. If you are keen to discuss the details further, please apply today or send your cv to Nas at COREcruitment dot com – nas@corecruitment.comDue to the volume of application, we may not be able to provide feedback to all applicants. If you haven’t heard from us within 2 weeks, please consider your application unsuccessful. Nevertheless, feel free to reach out!....Read more...
Are you passionate about technology and eager to make your mark in the ICT world? Join us as a Service Desk Apprentice at Public Sector Partnership Services (PSPS) and embark on an exciting journey working with 3 local councils. You will assist the councils in their day-to-day work, enabling them to better support and serve our communities.
Key Responsibilities:
Be the friendly first point of contact on our ICT service desk, handling queries via phone, remote support, email and web chat
Provide remote support for a variety of issues, from black screening laptops to email glitches
Assist with service desk incidents and requests, ensuring smooth operations
Image and set up work laptops, phones, and tablets
Manage user accounts within our ICT environment
Keep all tickets updated and ensure timely resolutions
Accurately maintain stock levels
Take part in active projects such as: Windows upgrades and the rolling replacements of devices
What We're Looking For:
A genuine interest in ICT and a knack for excellent customer service
GCSE grade C/4 or above in both English and maths
Desirably an A Level or GCSE in IT, Computing Science, or Engineering
What do I get in return?
Local Government Pension Scheme - Secure your future with a robust pension plan, 23.1% employer contribution
Annual leave - Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off* We also provide an option for you to flex when you take your bank holidays
Hybrid working - Coming together and learning from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week
Wellbeing Support, Advice and Guidance- Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone
Employee Benefits platform - Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts
Employment policies- including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives
Career progression - Opportunities for professional growth and development
*A qualifying period will need to be completed to obtain these benefitsTraining:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a level 3 IT qualification
Training Outcome:
Over 90% of our Apprentices move on to permanent full-time employment in the tech industry
There are also opportunities to extend your training with a higher-level Apprenticeship programme
Employer Description:PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Non judgemental....Read more...
Achieve KPI’s given within your role where they are set out in writing.
Provisioning customer sales orders and ensure our customers are onboarded, managing the implementation of new services, via project management, web demonstrations and training.
Actioning and Resolving faults, liaising with the necessary clients and colleagues, and documenting via cases.
Escalate complex issues / faults to the Senior IT Support Executive
Providing customer support and training via web demonstration, telephone and customer visits.
To maintain the best professional relationship with our customers.
Provide assistance to other employees within the business.Attend service training and webinar sessions to improve product knowledge.
To review and interact with our customers where required to improve their customer experience.
Always working to our values and ensuring all employees also understand the values and how they positively impact the business and the way we operate.
Ensure customer, suppliers’ and employees’ expectations are managed as per our values.
Use initiative to learn new products & systems and share your knowledge with others.
Training:Training will take place online via weekly lessons through Velocity Academy. The apprentice will also have monthly scheduled coaching calls.Training Outcome:Working full time on the IT Support DeskEmployer Description:We provide a range of IT support, hardware and cloud solutions from one-off services to ongoing remote support packages with a dedicated UK IT Help Desk.Working Hours :Monday to Friday
Working hours 09:00 - 17:00Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
A fantastic ICT Service Delivery Manager position is now available at a global IT infrastructure provider, This is a forward-thinking company that provides cutting-edge technology that helps ensure the smooth and efficient running of critical infrastructure globally. APPLY NOW for more information
Job Title: ICT Service Delivery Manager
Industry: IT infrastructure – Banking / Finance (Canary Wharf)
Location: On site, full time - London (Canary Wharf)
Package: £80,000 - £90,000 plus Annual Bonus, package incl, Healthcare, Life Insurance, Pension, Car/Car Allowance, Tablet, Phone & home office.
Role
The key responsibilities for this exciting ICT Service Delivery Manager will be to take full responsibility for leading and developing operational strategy for the onsite embedded service desk support team, customer engagement, change management, process improvement, efficiencies, financial planning and budgets, tracking progress, sustainability & standardisation. This role will require being autonomous with the ability to set clear objectives to maintain efficiency and contract renewals, coordinating resources where needed. Working on initiative, coaching and mentoring high-performing teams and creating reports.
Candidate
An excellent opportunity for a focused and Service Delivery or Operations professional, the ideal candidate will have a minimum of three years experience in a similar role, with experience in some form of Service Desk Support of ICT technology / IT solutions being a distinct advantage
To be successful, the ideal candidate will be well organised, having drive, focus and attention to detail. Must have demonstrable experience delivering high-impact implementation to operational strategy. A background in some form of ICT or electronics engineering discipline and ideally experience with the demanding environment of the finance/banking sector. We are seeking the type of person is confident to interact with key stakeholders at all levels of business and interface with a multitude of internal and external stakeholders. Polished oral, written communication & presentation skills are essential. This is an extremely exciting role and a great opportunity to be part of a stable organisation experiencing rapid growth phase.
The Package
This role as ICT Service Delivery Manager is offering a basic salary of £80,000 - £90,000 with annual bonus of £15,000. Also included in this package will be Healthcare, Pension, Life Insurance, Tablet, Phone & Home office. This company offers great opportunities for training, career progression & development. APPLY NOW for more information.
....Read more...
• Work closely with the sales Team and other members of the hire desk and cross-hire teams to ensure an efficient and professional service • Be ready and willing to share your successes and challenges with your colleagues and manager to enable the wider team to learn and grow• Support and assist colleagues through the sharing of knowledge • Work flexibly, helping with reasonable ad hoc duties as required
Positivity:
• Demonstrate the company values in everything you do• Respect all colleagues and customers, being polite and courteous at all times• Maintain regular contact with existing customers, building strong relationships, maximising all opportunities and ensuring ongoing revenue for Horizon Platforms
Ownership:
• Report any opportunities and threats to the hire desk team leader, escalating concerns and suggestions for improvement• Deal with customer enquiries, spending time and care on every call to ensure ongoing revenue is generated and potential is maximised• Issue and follow up quotations in a timely manner• Work conscientiously to gain a full understanding and knowledge of your customer base• Maximise all opportunities for growth and additional revenue• Ensure that you seek to surpass customer expectations in everything you do• Maintain regular contact with existing customers, ensuring all call data, outcomes and actions are logged• Ensure all actions are commercially viable, demonstrating commercial awareness in all price negotiations• Ensure that customer issues are kept to a minimum, and where they do occur, that they are resolved quickly with a positive outcome• Proactively seek new ways of ensuring the highest levels of customer service• Build rapport and good relationships with customers, ensuring specific requirements are metTraining:This is a work-based programme, which means that predominantly, your learning will take place on the site of your employment and within your contracted working hours.
You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.Training Outcome:Career progression opportunities for the right candidate once completed on the apprenticeship.Employer Description:At Horizon Platforms Ltd we are proud to be a leading provider of Rental Solutions, Powered Access equipment sales and training. Our customers work indoors at height, and require a fast, flexible and safe service solution. Established in 2008, we have a passion for providing outstanding customer service and plans to significantly grow our business. We genuinely value our employees in the same way that we value our customers. We want you to feel challenged, fulfilled, encouraged, trained and mentored so that you can reach your full potential as quickly as possible.
This job description is structured around our employee values; Teamwork, Positivity and Ownership whilst delivering on our just say yes attitude for our customers.Working Hours :9am – 5pm Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Initiative....Read more...
This is a fantastic opportunity to combine work and study, gaining invaluable experience in a dynamic global company.
This Apprentice Workplace Coordinator role is designed for someone who is starting to figure out their career interests and is eager to try out different aspects of workplace operations and community support. You will work very closely with your Lead on clearly defined and structured daily tasks, helping you to grow your confidence in the working world and develop essential skills.
Key Responsibilities: As an Apprentice Workplace Community Coordinator, you will be supporting the London Workplace team and contributing to creating a welcoming and inclusive experience for our employees and visitors.
The role involves various routine tasks across several areas. In Front Desk Support, you'll help keep the area clean, greet visitors, and manage visitor logging.
For Communication & Queries, you'll assist with employee queries, manage posts and deliveries, and support office operations like meeting room bookings and supply management.
You'll also help maintain internal documentation and coordinate food orders for events. In Community & Events Support, you'll assist with community events and guide employees on office amenities.
The role includes learning and development opportunities, focusing on skill acquisition, task ownership, fiscal responsibility, and compliance.
You'll primarily interact with your Workplace team and internal colleagues, with limited external interactions:
Front Desk Support
Communication & Queries
Office Operations Support
Community & Events Support
Learning & Development
Typical Stakeholders / Interactions
Training Outcome:
Potential for full time role on completion of the apprenticeship
Please note this is dependent on team capacity and the availability of open roles at the time
Employer Description:Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.
As part of Wise, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.
More about our mission: https://wise.com/p/our-missionWorking Hours :Monday to Friday. Shifts to be confirmed.Skills: Communication skills,Customer Service Orientation,Organizational & Multitasking,Problem-Solving Skills,IT Literacy,Eagerness to Learn,Positive Attitude,Reliability,Curiosity....Read more...
The Support Desk Technician (Apprentice) is the first point of contact for end users experiencing technical difficulties. Strong and confident communication skills are therefore of the utmost importance.
Your role involves diagnosing and resolving issues related to hardware, software, and other computer systems, in a predominantly Microsoft Windows-based client base.
You’ll set up new computers, printers, and user accounts, and provide ad-hoc user training, based on best-practise and security-focussed methodologies. You’ll also assist with account management, providing senior Renaissance staff with feedback from end users and detail of common, reoccurring, or evolving technological or customer service-related issues.
Under appropriate supervision, you may be required to attend our clients’ offices and transport computer equipment on occasion, providing cover for on-site support and/or installation services where geographically appropriate.
There is strong potential for a permanent role with the Company, upon successful completion of your apprenticeship.
As a Digital Support Technician you will:
Provide timely and effective remote support to users and clients
Diagnose and troubleshoot hardware, software, and network problems
Recognise when issues require internal escalation and do so in a timely manner
Address non-technical inquiries and transfer or escalate them appropriately
Set up new computers, printers, and software applications
Create new user accounts according to individual needs of the user and client, and according to instruction
Assist with migrations (e.g. on-premises to Azure/Entra/Office 365) and other IT projects, when required
Offer training to users on system usage and best practices
Assist users in managing their user accounts, including password resets and access permissions
Work on multiple issues/tickets concurrently, prioritising your workload and meeting SLA deadlines
Keep track of all client and internal interactions in the company's PSA tool, to allow for accurate reporting of time, sales, communications, and profitability of each client
Training Outcome:This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.Employer Description:Renaissance is an IT Managed Service Provider, catering for Small to Medium Businesses, Charities, and Schools in the local area and nationally. We are a close-knit team with very low staff turnover; several of our 11 employees have been with the company for well over 5 years. We aim to be the "one-stop-shop" for all things "IT" for our customers, including everything from our IT Support Desk through to high-level IT Strategy Consultancy & Network Design, Microsoft 365 deployments, Cyber Security services, VoIP Telephony, and CCTV solutions.Working Hours :Monday - Friday, 09:00 - 17:30 (1 hour lunch break).Skills: Communication skills,Written communication skills,Microsoft Windows 10/11,Microsoft Office,Technical Support,Active Directory (On-Premise),Microsoft 365,Entra ID,Intune,Cyber Security,TCP/IP Networking....Read more...
The role will be predominantly office based, working with the team, however, there will also be visits to client London offices from time to time
Managing ticket queues
Experience on a busy service desk
Office 365 deployment, maintenance and troubleshooting
Google G-Suite / Workspace maintenance and troubleshooting
Windows Server 2016/2019
macOS for both troubleshooting and deployment
DNS management
AzureAD and Active Directory
Disk encryption
Backup management
Manage hardware and upgrades
Site visits
Customer service
Training:
Information Communications TechnicianLevel 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Training Outcome:
Potential full time position for the right candidate after completion of the apprenticeship
Employer Description:We provide IT support services to a range of business across London, the UK and overseas.Working Hours :Monday - Friday, 9.00am - 6.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Learn to support schools using their MIS systems via phone, email, and remote support tools
Log customer queries and track support tickets through to resolution
Assist in identifying and resolving common technical issues, with help from senior colleagues
Help test, design and distribute reports
Take part in training sessions and use online resources and webinars to build your knowledge
Assist with creating and updating help guides and documentation
Help colleagues with various administrative and support tasks
Commit to learning about school processes, data protection, and education standards
Follow company policies, including health & safety and equality practices
Training:Customer Service Practitioner Level 2.Training Outcome:Upon completion there may be an opportunity for a full-time position.Employer Description:Keystone MIS provides accredited, professional, impartial, comprehensive and affordable MIS (Management Information System) support and training to schools across the UK.
We pride ourselves on the high level of support we offer and have built excellent relationships with schools over many years. Our team is friendly, approachable and knowledgeable, with expertise in handling children's data and staying current with legislation. Our core values are built on customer service and high-quality support.
Our service desk is at the heart of what we do, acting as the first point of contact and a vital service for our customers. This apprenticeship role is a key opportunity to join that team and begin your career in IT support and educational technology.Working Hours :Monday to Friday 08:30 - 16:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Analytical skills....Read more...
Customer Support Advisor - Glasgow - Salary up to £26,200 As a Service Support Operator, you'll be the first point of contact for incoming calls, emails, and work requests. You’ll handle queries with professionalism, route issues to the right teams, and ensure everything runs smoothly across departments. This role operates on a 4-week rotating shift pattern, including a mix of early, mid, and late weekday shifts, with occasional weekend work providing a balanced and predictable work schedule. Key Responsibilities:Manage and respond to calls and emails, ensuring accurate logging and efficient routing.Escalate issues appropriately and follow up to resolution.Use client systems, internal platforms, and Microsoft Office tools confidently.Support with general administration tasks and ad hoc duties.Contribute to the ongoing improvement of service processes and customer satisfaction.Promote health, safety, and quality standards within the workplace.Collaborate with colleagues and provide support during holidays and absences.Person Specification:Excellent communication and interpersonal skillsA confident phone mannerStrong IT literacy (Outlook, Word, Excel)Experience in a customer service or service desk environmentA willingness to learn, adapt and growSalary & Benefits:Salary up to £26,200 (depending on experience)25 days annual leave plus bank holidaysCompany pension scheme at 4%....Read more...
Incident Management Analyst (Entry Level)
Hybrid working – Offices in Harrogate.
Paying £24,500 + benefits.
A leading Managed Services Provider is seeking a proactive and enthusiastic Incident Management Analyst to join their Service Desk team. This is an ideal opportunity for someone starting out in the industry who’s eager to develop within a professional and fast-paced environment.
You’ll play a vital role in managing customer incidents, ensuring clear communication, timely resolution, and continuous improvement across their processes.
Key Responsibilities:
Handle customer incident escalations and provide timely updates
Monitor VIP and sensitive tickets to prevent SLA breaches
Document incident reports and contribute to process improvements
Conduct quality checks and support team training
Assist in integrating new customers and identifying problem tickets
What We’re Looking For:
Strong communication and customer service skills
Good attention to detail and time management
Able to work under pressure and across teams
Willingness to learn and tackle new technical areas
ITIL 4 Foundation (desirable)
Hybrid working – Offices in Harrogate.
Paying £24,500 + benefits.
Must be eligible to work in the UK.
UK Driving licence needed due to office location. ....Read more...
Overview
Ref: 111417
Service Desk Analyst / IT Support / Windows / On-site
Role Responsibilities
Responsibilities will include:
Resolve high-priority and complex support cases.
Resolve Level 1 and Level 2 incidents and service requests independently.
Classify, prioritise, and triage support tickets.
Coordinate with remote teams and escalate to infrastructure or application support when required.
Person Specification
Essential skills will include:
Previous experience supporting hardware systems and Windows operating systems
Technical troubleshooting – hardware, software, network & security
Proficiency in the latest Microsoft technologies
Strong troubleshooting abilities with Microsoft Office and Windows desktops
Knowledge of Active Directory, Group Policy, and DNS
Next Steps
Apply by contacting Ciaran Ahern, 0131 270 6608 or cahern@fpsg.com
Equal Opportunities
FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.
We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process....Read more...
Optical Assistant / Receptionist – Independent Opticians Knutsford | Up to £25,000 | Full Time | Saturdays Required
A modern independent opticians based in Knutsford are looking to recruit a full-time Optical Assistant / Receptionist to join their friendly team.
The role will involve a mix of front-of-house, reception and admin duties, so we’re looking for someone who is highly organised, confident with patients, and thrives in a customer-facing environment.
Key Duties:
Welcoming patients and managing the front desk
Booking appointments and managing diaries
Handling phone calls, emails and payments
Maintaining accurate records and supporting the clinical team
Delivering excellent service in a high-end practice environment
Requirements:
Experience in an optical or healthcare setting preferred
Confident communicator with strong admin skills
Professional, well-presented and customer-focused
Able to work Saturdays (no Sundays or late nights)
Salary & Benefits:
Salary up to £25,000
Full-time role including Saturdays
Work in a modern, independent practice
Supportive, welcoming team environment
Apply now to be considered for this Optical Assistant / Receptionist job in Knutsford.....Read more...
To ensure the accurate recording of debtors & creditors ledgers and cashbook; processing of purchase orders; reconciliation of accounts
Processing of timesheets and payroll under the supervision of the Senior Finance Officer.
Ensuring that invoices and reminders are issued as per financial regulations.
Undertake till reconciliation and banking
Assisting with the council’s reception service (front desk and telephone), dealing with callers and visitors in a friendly and professional manner
Filing, photocopying, and post duties
Other reasonable duties that are commensurate with the role
Training:Training will take place one day a week at New College Durham.Training Outcome:There may be opportunities within Spennymoor Town Council to progress to a permanent position. Also, the experience will make you a good candidate for other local authority vacancies. Employer Description:Spennymoor Town Council delivers and funds many services, facilities and events for residents of Spennymoor.Working Hours :Standard office hours are 8.45am to 5pm Monday to Thursday, and 8.45am to 4.30pm Friday with 45 minutes for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Assist with password resets, hardware configuration, antivirus setup, and endpoint protection installation under supervision
Support the implementation of multi-factor authentication and group policy application while following internal procedures
Accurately log support requests using Autotask and escalate issues according to SLA requirements and technical complexity
Communicate with users via phone, email, messaging, and video calls, delivering clear and professional customer service
Use internal documentation and knowledge bases to perform basic troubleshooting and assist senior technicians with complex tasks
Configure and test new IT equipment including desktops, peripherals, routers, and software such as Microsoft Office and operating systems
Gain foundational knowledge in networking, cloud services (e.g., Microsoft 365), and be introduced to tools like TeamViewer and basic scripting over time
Training:Information Communications Technician Level 3.
Full training and support will be provided by your workplace mentor and from the Baltic team.Training Outcome:Great internal progression opportunities following the apprenticeship.Employer Description:AAG IT, an award-winning business IT support provider, is offering an exciting opportunity for an enthusiastic individual to join their Service Desk team as an IT Apprentice. Founded in 2009 and headquartered in Chesterfield—with additional offices in London, Manchester, and Sheffield—AAG supports businesses across the UK with tailored IT solutions, including proactive network monitoring, cyber security, cloud services, and 24/7 managed IT support.Working Hours :Monday to Friday, core hours 8am till 6pm - hours rotating 8:00am till 4:30pm and 9:30am till 6:00pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Team working....Read more...
Manage daily administrative tasks to support the workshop and parts team
Handle booking systems for services, repairs, and MOTs (Class 1, 2, 4 & 7)
Maintain schedules, job cards, and customer communications
Customer Service & Front Desk:
Greet and assist customers in person and over the phone
Handle enquiries, estimates, and follow-ups in a professional manner
Support with parts orders, stock checks, and customer collections
Finance & Records:
Process invoices, purchase orders, and supplier payments
Maintain accurate digital and paper records in line with compliance
General Business Support:
Assist with marketing tasks (e.g., social media posts, promotions)
Support the team with project coordination and supplier relations
Ensure health & safety and GDPR procedures are kept up to date
Training Outcome:
Full-time employment
Employer Description:We are a well-established, family-run mechanical parts and vehicle workshop business with a reputation for honesty, quality service, and strong customer relationships. Our business serves both trade and public customers, offering parts sales, servicing, repairs, MOTs, and fleet maintenance.
As we continue to grow, we're looking for a proactive and organised Business Administrator apprentice to join our friendly team and support the day-to-day operations of both the workshop and parts departments.Working Hours :Monday- Friday
Shifts to be confirmedSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Previous admin experience,Previous automotive experience....Read more...
Utilising the clinical system to ensure appointments are made and that patients' records are maintained and accurate
To assist with document workflow
To assist the care co-ordinators in patient triage
To assist with typing and medical reports
To assist with patient appointments, provide customer service on the telephone and front desk
To learn a range of general administration to assist and ensure smooth running of the administration in general practice
To assist with clinical reporting and patient recalls for long term conditions
To learn about general practice and patient care as a whole
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
Further apprenticeships
Employer Description:Budshead Medical Practice (Dewerstone Medical Group)
Budshead Medical Practice is a busy GP practice covering an area in the north of Plymouth. We have around 8,000 patients across the area and have a full team of medical staff including doctors, nurses and attached staff, as well as a full admin team to support the services offered.
We have recently merged to incorporate Oakside Surgery forming 'Dewerstone Medical Group' but this position is primarily to be based at Budshead Medical Practice.Working Hours :Monday - Friday, 9.00am - 4.30pm, inclusive of 30 minute lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience,Strong customer service skills....Read more...
Job Title: Helpdesk ManagerLocation: Kemsing (Office-based)Salary: £50,000 – £55,000 per annum About the Role:Our client, a leading facilities management company, is seeking an experienced Helpdesk Manager to lead and manage their busy helpdesk team. This is a hands-on, office-based role for a professional with a strong background in FM and HVAC services. The successful candidate will ensure the efficient operation of the helpdesk, maintaining excellent service standards and supporting the wider FM team. Key Responsibilities:Manage and lead the helpdesk team, providing guidance, coaching, and performance management.Oversee all helpdesk operations, ensuring timely and effective response to service requests.Act as the primary escalation point for complex technical issues, particularly within HVAC and FM environments.Monitor and maintain service level agreements (SLAs), ensuring compliance and customer satisfaction.Coordinate with FM engineers, contractors, and other stakeholders to resolve issues efficiently.Develop and implement helpdesk processes and procedures to improve efficiency and service quality.Provide regular reports and insights on helpdesk performance to senior management.Candidate Requirements:Proven experience managing a helpdesk or service desk team within facilities management, HVAC, or related sectors.Strong technical knowledge of FM and HVAC systems.Excellent leadership, communication, and organisational skills.Ability to handle multiple priorities in a fast-paced environment.Proficiency with helpdesk or CMMS software.Why Join:Competitive salary (£50-55k)Office-based role in Kemsing with a supportive and collaborative teamOpportunity to work within a reputable FM company with career progression opportunitiesIf you are interested, please apply online or send your CV directly to abbie@cbwstaffingsolutions.com....Read more...
Service Desk Support: Provide 1st line (and some 2nd line) support for routine hardware and software issues to both office and field-based staff via phone, email, or face-to-face. Escalate unresolved issues promptly to minimise downtime. New Equipment Installation: Install desktops, laptops, and printers to agreed standards. Deliver basic user training to ensure effective use of new equipment. Routine Maintenance: Carry out regular maintenance tasks such as backups and antivirus checks. Record results accurately and follow procedures in line with SOX compliance standards. New Employee Induction Support IT aspects of onboarding by issuing equipment, providing training, and ensuring access to required systems and software. Application Training: Deliver user training on IT applications as directed by the IT Helpdesk Manager, once competent in the relevant systems. General Support Undertake other tasks as needed to support business objectives, always acting in line with company values.Training:Training to be provided by WD-40 and Milton Keynes College.Training Outcome:A role within the company may be on offer upon successful completion of the apprenticeship.Employer Description:WD-40 is a global company best known for its iconic multi-use product that lubricates, protects against rust, and displaces moisture. With a strong values-driven culture, WD-40 emphasizes integrity, continuous improvement, collaboration, and accountability. Employees are empowered to innovate, grow, and make meaningful contributions, which fosters a highly engaged and supportive workplace. The company’s commitment to doing the right thing and creating lasting positive memories makes it not just a trusted brand, but also a great place to work.Working Hours :Mon - Thur, 8am-4:30pm (45 min for lunch). Friday - 8am-2:30pm (30 min lunch).Skills: Customer service skills,Effective communicator,2nd EU Language Preferred,Organised,Time management skills,Initiative,Problem solver.....Read more...
