GUEST EXPERIENCE MANAGER - KSA We are working with a leading Hospitality group in the Kingdom of Saudi Arabia and they are looking to add a Guest Experience Manager to their team. The Guest Experience Manager is to ensure a memorable and positive experience for every guest, from pre-arrival to departure. The Guest Experience Manager is responsible for collecting and analyzing guest feedback, addressing concerns, and implementing improvements to enhance service and guest satisfaction. We are looking for some that is confident, has high energy, a great personlaity and a passion for the hospitality industry. Responsibilities included but not limited to:
Actively interact with guests to gauge their satisfaction and identify areas for improvementCollect and analyze guest feedback through various channels, including comment cards, surveys, and social media. Develop and implement strategies to enhance guest service and resolve issues promptly. Provide training and guidance to staff on guest service standards and best practices. Ensure smooth and personalized experiences for VIP guests, including arrivals, departures, and special requests. Conduct regular audits of guest touchpoints (e.g., front desk, concierge) to ensure adherence to hotel standards and identify areas for improvement. Monitor guest satisfaction data and other key performance indicators (KPIs) to track progress and identify trendsffectively communicate with guests, staff, and management to address concerns and ensure a unified guest experienceWork collaboratively with other departments to ensure a seamless guest journey. Identify and implement process improvements to enhance guest service and efficiency.
Ideal Candidate:
Strong customer service skills and a passion for providing exceptional service.Excellent communication and interpersonal skills.Ability to handle guest complaints and resolve issues effectively.Strong analytical skills and the ability to interpret data.Knowledge of hospitality industry standards and best practices.Leadership and coaching skills.Proficiency in using technology to manage guest feedback and track service metrics.Ability to work in a fast-paced environment and manage multiple priorities.
Salary package: SAR16K-19K + full expat benefits....Read more...
Your key tasks and responsibilities will include:
Staging and configuring a variety of retail hardware including workstations, servers, printers, networks and vendor specific hardware and software.
Building system databases with customer information.
Repairing equipment when required.
Logging all support desk interactions in our ticketing system.
Escalating problems to other departments as needed.
Repair POS hardware, including registers, printers, scanners and handheld devices.
Work with partners to make in-warranty repairs.
Coordinate with external Companies where items need to be sent away for repair.
Configure Customer equipment to their specification.
Update work progress on our ticketing system.
Training:Delivery model:• Work-based training with your employer• Day release during term time (approximately 1 day a week for 1 year)• Regular meetings with your training coordinator to monitor progress and well-being• Approximately four on-site assessment visits per year• Level 2 Functional Skills in Maths and English (7 days at college for each, if required)• Off the job training will count for at least 6 hours a week of an apprentice’s time at work
Qualifications included:• Level 2 Functional Skills in English and Maths (if required)• Level 3 Information Communications Technician Apprenticeship
End Point Assessment:• Work based project and presentation• Portfolio based interviewTraining Outcome:Full time positions potentially available on the successful completition of the apprenticeship.Employer Description:We are retail. We specialise in providing in-store retail IT systems, services, solutions, project management & support platforms. With over 25 years of experience, we work with some of the biggest household brand names on the high street in the fashion & hospitality sectors, building close working long standing partnerships built on trust, expertise and a mind set to getting the job done.
Our mission is simple – to provide our clients with truly integrated IT solutions that make a real difference to their business, building long standing relationships so that we can fundamentally understand the needs of our clients. We are not a huge corporate company who may treat clients as an account number. We are neither a small one-man-band offering cheap services. What KFP offers is a perfect blend of experience, structure, and a practical approach to enable us to deliver the service that all our clients have come to expect – a professional service that gets the job done.Working Hours :Monday to Friday - 8:30am to 5:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
As part of the IT Services team, a core support function within TASIS England, you will work under the guidance of the IT Manager as one of five team members. Your role will focus on providing day to day technical support to students, staff, and faculty, helping to ensure a smooth and effective use of technology across teaching, learning, and school operations.
This is a hands-on learning opportunity where you will build foundational skills in device support, service desk operations, and troubleshooting.
Key Responsibilities
Act as the first point of contact for basic IT issues (password resets, login problems, printer issues etc.)
Record and update support tickets in the helpdesk system
Set up and assist with laptops, tablets, printers, projectors and classroom AV equipment
Perform simple troubleshooting of WiFi connectivity and software issues
Help prepare new devices by applying pre-set images or installing standard apps
Assist in checking equipment loans and returns
Shadow and support senior team members on more complex tasks
Assist in documenting IT systems, maintaining inventory records, and updating user guides, via our helpdesk.
What You Will Learn
Customer service and communication skills in an IT context
Basics of hardware, common operating systems (Windows, macOS, ChromeOS)
Understanding the role of an IT helpdesk and ticket management
Device lifecycle basics, setup, support, and decommissioning
Introduction to software like Google Workspace, Microsoft 365, JAMF, PaperCut, and Meraki WiFi
Learn foundational networking concepts (e.g., TCP/IP, VLANs, DNS)
Training:
Information Communication Level 3 (ICT) Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 ICT qualifications
Training Outcome:
Career progression opportunities
Possibility to secure a full-time position after successful completion of apprenticeship
Employer Description:At TASIS England, we nurture and challenge every student by fostering their aspirations and helping them realize their full potential.
By developing the intellectual curiosity of each student, the School encourages a life-long love of learning. Beyond the academic pursuit of knowledge, we are dedicated to encouraging each student to take responsibility for their learning through programs that promote strength of character, a commitment to community service, and an appreciation for beauty.
Our Upper School International Baccalaureate (IB) Diploma Programme and Advanced Placement (AP) exam results are consistently strong. Our students are well prepared both academically and emotionally to go on to study at some of the best universities in the world.
TASIS England is a member of the Independent Schools Association and subject to inspection by the Independent Schools Inspectorate (ISI), the leading UK and overseas independent school inspectorate. The School is also inspected and accredited by the New England Association of Schools & Colleges and the Council of International Schools. Read the most recent inspection and accreditation reports here.Working Hours :Monday - Friday (8:30am - 5:00pm).
Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Passion for ICT,Motivated,Hard-working,Hardware and software....Read more...
CORE is growing and we are looking to speak with amazing junior recruiters. This person will be joining our Hotel desk and recruiting for Cruise Ships and Junior Hotel positions. If you’ve got the experience and love connecting people with great opportunities, we’d love to hear from you. Join the team and be a part of something brilliant!Here’s what we’d like from you!
Previous recruitment experience, with agency recruitment experience preferredBackground and strong knowledge of the hospitality industry and hotel operationsExperience in actively developing new business leads an asset!Comfortable at leading established accounts, working closely with clients to support their needsBe able to handle and manage a large existing database as well as a high volume of incoming inquiries and applications
What’s in it for you, on top of your base salary?
Uncapped individual commissionAdditional group commission based on the companies’ performanceHoliday entitlement increasing YoYAdditional days holiday for your birthday2 yearly "Duvet days" (after a year of service)2 weeks working fully remotely from anywhere in the worldHybrid workingPet friendly offices
Who is COREcruitment ? We are CORE. We are the hospitality talent experts. We’re passionate about people and the hospitality and service sectors. We’re a different kind of placement agency, putting relationships at the forefront of our processes and committed to accelerating ambitions for both our clients and candidates. It’s a fast-paced, fun, and non-corporate vibe at CORE. We’re dedicated to building a dynamic, engaging, and inclusive workplace. We value individuality and reward hard work. We’re worldwide. With offices in key locations in Europe, North America, Africa and The Middle East, we find and place talent in these locations and the rest of the world. Our team. You can benefit from being surrounded by industry experts who love what they do. Loyal and hugely knowledgeable consultants who truly are the CORE of our business.CommunityIt’s important to us that we have talent from different backgrounds and lived experiences at CORE. We are aspiring to be an organisation that is representative of the world we live in, and we invite diversity in the hope to provide a safe and comfortable space where our people can fully express themselves and contribute to our communityIf you are keen to discuss the details further, please apply today or send your CV to Declan@corecruitment.com....Read more...
Provide first-line service desk support by responding to technical queries and resolving basic IT issues for staff and students
Log and monitor IT faults through the school’s service management system, ensuring they are resolved promptly and efficiently
Install, configure, and update software and hardware across the school’s IT infrastructure under guidance
Assist in the setup and maintenance of IT equipment, including computers, laptops, printers, and mobile devices
Support the administration and management of e-learning platforms and educational software used by students and staff
Conduct basic repairs and troubleshooting on IT hardware and devices, escalating complex issues when necessary
Ensure IT equipment and systems are well-maintained, secure, and functional to support teaching and learning
Collaborate with staff and IT team members to identify IT needs and suggest practical solutions
Maintain accurate records of IT issues, maintenance, and inventory to support operational effectiveness
Communicate clearly and effectively with users, offering technical advice and support in a professional manner
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns with and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.Employer Description:Horsforth School is a vibrant, successful and ambitious school located in Horsforth Leeds. The school prides itself on opportunity and achievement for all. Our curriculum is values driven and this is at its heart.
For our 1600 students, Horsforth School provides an engaging environment of discovery and growth. For our colleagues too, this setting offers some great benefits. Located in North-West Leeds, the school is just five miles from the city centre with its thriving retail, leisure and cultural facilities, yet on the edge of open countryside. York, Harrogate and the Yorkshire Dales are within easy reach.Working Hours :Monday to Thursday 8am to 4pm and 8am to 3.30pm on Fridays.Skills: Keen to learn....Read more...
2nd Line IT Support Engineer
2nd Line IT Support Engineer – Social Messaging Platform – Horsham, West Sussex
(Tech stack: 2nd Line IT Support Engineer, Windows, 1st Line, Windows Server, Office 365, Active Directory, Exchange, Intune, Azure, Microsoft Endpoint Manager, ITIL, Service Desk, Desktop Support, Mobile Device Management, 2nd Line IT Support Engineer)
In 2012 our client launched a social messaging platform that has been taking the US by storm. After an extremely successful period our client has decided to hop across the Atlantic, in a bid to expand their sphere of influence and take up a firm foothold in the UK and European markets.
A number of new offices are being opened in the UK and our client is looking for talented, enthusiastic and passionate 2nd Line IT Support Engineer (Windows) with strong exposure to 1st line duties and a solid foundation in the Microsoft / Windows technology stack. You will be joining a collaborative IT team supporting a Windows-based environment and providing support across a range of user devices including PCs, laptops and mobile phones. You will be the go-to person for escalated support queries and play a vital role in ensuring end users remain productive and satisfied with the IT service provided.
Successful 2nd Line IT Support Engineer (Windows) candidates should be able to demonstrate strong knowledge of some or all of the following (training will be provided into any technologies you do not have exposure to): Windows 10/11, Office 365, Active Directory, basic Azure admin, Microsoft Endpoint Manager/Intune, Exchange Online and general desktop / laptop troubleshooting. Experience with mobile device support (iOS/Android), ticketing systems and remote access tools is highly desirable. ITIL foundation knowledge would be a bonus but is not essential.
All 2nd Line IT Support Engineer (Windows) positions come with the following benefits:
Stock worth £15,000. The stock would be in their parent company (a multi-billion dollar company). You would be able to sell up to a third of your stock per year which would therefore be worth £5,000 per year to you.
30 days holiday (plus 8 UK Bank Holidays).
Flexible working hours
An early finish on Fridays that fall in the months of June, July and August.
£4,000 training allowance including attendance of Microsoft events and conferences.
4 days a month innovative time.
Free gym membership including yoga sessions.
Summer BBQs.
Birthday bonus package – including time off work on your birthday, dinner at a top restaurant or a paid day trip to a European destination.
Location: Horsham, West Sussex, UK. Please note you will be expected travel to various offices hence you will require a valid driver’s licence.
Salary: £30,000 - £35,000 + Bonus + Pension + Benefits
Applicants must be based in the UK and have the right to work in the UK.
Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions!
NOIRUKTECHREC
NOIRUKREC
NC/MJ/ITSU....Read more...
Provide Front Desk support to customers and the public
Utilising our clients computer systems and manual documentation
Deal with Mail, Emails and telephone requests and instructions from/to members
Maintain systems including the IT system, banking system and other manual filing systems
Process deposits, withdrawal, transfers and cash reconciliations
Prepare and process Payroll Savings Systems, weekly, four weekly and monthly
Utilise and maintain the data input to the BACS/banking systems
Ensure income and expenditure is correctly accounted for in line with legislative requirements and our policies and procedures
Process Member applications and terminations
Process initial stages of Loan Applications
To assist the Operational and Assistant Manager to organise, deliver and participate in promotion and training events
Ensure that stationery and other office requisites levels are maintained to ensure continuous service delivery
Promote continuous improvement by
Maintaining knowledge of relevant guidance
Ensure quality and consistency of financial information
Promoting governance and risk management awareness and the maximising of resources to improve value for money
To carry out any other office duties that are required by management
Training:
No weekly release day into college
5 days per week in the workplace
6 hours 'off the job' every week for shadowing colleagues, specific training or writing of assignments
Assessor/skills coach will visit the work place every 4-6 weeks
Training Outcome:1. Role Advancement: Progressing to a full Member Services Assistant and other senior roles within the organisation
2. Skill Enhancement: Development of professional skills in financial services and customer relations
3. Educational Opportunities: Access to training programmes and potentially further education in finance or related fields
4. Diverse Career Paths: Exposure to various departments, leading to a broad range of career paths within BDCU
5. Leadership Potential: Long-term potential to grow into supervisory or management positions
6. Industry Network: Building connections within the financial services sector for future opportunities
7. Personal and Professional Growth: Gaining valuable experience and knowledge for personal financial understanding and career developmentEmployer Description:Bradford District Credit Union (BDCU) is a progressive non-profit ethical community bank owned by its members. With 10,000 members, we take pride in our 30 years of dedicated service. As a rapidly growing organisation, we serve as a community development hub by leading on innovate projects and events, collaborating with various partners to offer community and commercial projects aimed at fostering a savings culture.
At BDCU, we provide a "Faith Friendly" alternative to high street banks, predatory lenders, and costly money lenders. Our primary focus is to encourage savings through a range of accounts, including savings accounts and junior savings accounts. Additionally, we offer loans to our members and individuals in need of financial support. We extend our services to companies as well, providing savings and loan options to their staff, promoting safe and responsible financial practices.Working Hours :37 hours a week
Monday to Thursday
8.30am to 4.30pm
Fridays
8.30am to 4.00pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Team working,Financial Awareness,Time Management,Enthusiasm,Dependable,Honesty....Read more...
To answer telephone calls and reception desk queries promptly and professionally
To coordinate appointment requests for urgent, same-day, future and home visit appointments
To resolve a wide variety of patient queries received by telephone, in person and in writing
Identify urgent matters and refer to the clinical team/duty doctor as appropriate
To deal with patient concerns in a calm and professional manner
To facilitate attendance at clinics / review appointments by assisting with routine monitoring and recalls. Using telephone calls, emails and letter writing
To liaise with other healthcare professionals, secretaries and administration teams with regard to coordinating patient care
To assist the practices teams with clerical and administrative duties as may be reasonably required
To keep up to date with practice information, including policy and procedure changes, staff rotas, alerts and service provisions
To work as a positive and supportive team member, providing cover for similar posts as required
Training:
Level 3 Apprenticeship in Business Administration
This will also include functional skills if required
End point assessment
Certificate of completion of the standard
You may have to attend formal college sessions (if English & maths are required), but not necessary for 19+
You will learn the knowledge, skills and behaviours related to the apprenticeship standard
Training will take place within the workplace supported by the assessor through regular visits and reviews. An online portfolio is also used where tasks are set and progress is monitored
Training Outcome:Claremont Bank Surgery is a Training Surgery and will always have an apprentice position available at the end of each apprenticeship. Should there be, at the end of the apprenticeship period, a position available, then the current apprentice would be considered for this, assuming they had successfully achieved the Level 3 Business Administration Standard and shown the right working commitment and attitude throughout their time here.The successful apprentice candidate will be given in-house training on NHS GP Surgery protocols and systems, which will give them experience and qualifications that can be transferred to other surgeries and other areas of the NHS.Employer Description:Claremont Bank Surgery is a long-established Town Centre GP Practice with great access to Shrewsbury and its amenities. It is close to the lovely Quarry Park which offers a great place to have a walk at lunch with colleagues or to meet friends.Working Hours :36 hrs/week (shifts may vary daily between 8am & 6pm. 6hrs of dedicated learning is included in these hours).Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Team working....Read more...
Registers in the CRM electronic system all RFQs and POs from customers in a timely manner
Ensures accurate CRM logs based on Emerson standards and procedures
Maintains an updated CRM database by adding new customer contacts and accounts
Sends acknowledgement of receipt for RFQs and POs to the customer
Assigns CRM tasks to the responsible person in the Sales Office
Provides support to the Sales team that meets customer requirements and ensures the highest standards of presentation
Updates CRM database with the relevant information for every query that is being logged
Works with UK Sales Coordinator to process incoming emails into the UK Sales mailbox
Facilitates the archiving of all documents used in the logging phase in OCM/WCC
Flexibility, depending on urgent enquiries received at the sales desk
Liaise with colleagues to ensure any customer warrany, SR process is completed through to customer resolution.
Ensure the consistent delivery of the highest levels of service, both internally and externally.
Support colleagues in the team, and across the business, as directed by your Line Manager
Where necessary, load customer orders into business system, manage dates, ITC and commercial terms
Working with members of the sales operations team to collect relevant information from factory contacts regarding Order status, communicating progress back to customers in a proactive manner
Use the telephone, email, web chat, and online meetings to interact with customers and colleagues in a professional, friendly and supportive manner.
Ensure customer data and interactions are recorded accurately on our systems.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
To be a conscientious member of sales operations team and be prepared to be flexible in carrying out any other duties that may be required from time to time.
Training:Training schedule has yet to be agreed. Details will be made available at a later date.Training Outcome:On successful completion of the Level 2 Customer Service Apprenticeship, you will have the opportunity to complete the Level 4 Sales Executive apprenticeship as well as further development opportunities within Emerson.Employer Description:By joining Emerson as an apprentice, you will be working at the heart of our business. This means that the skills and business insight gained can serve as an invaluable foundation toward developing your career within our global organisation. We offer plentiful opportunities for advancement and support this through our formal personal development planning process.
Our on-boarding program uses a blended learning approach to get you up and running as quickly as possible. You benefit from Emerson certified trainers with extensive knowledge of our customers, products and applications.
Our inclusive company culture celebrates the unique perspectives, diversity of thoughts, and exceptional innovation that come to life when we actively seek to hire and develop the best, brightest team members from all backgrounds. These unique points of view help foster fresh thinking and new ideas, ensuring our continued success into the future.Working Hours :8.30 am-5.00 pm – We operate a hybrid working model of 4 days a week on site, 1 day working from home. The first 6 months will be fully office-based until after probation.Skills: Communication skills,Attention to detail,Customer care skills,Team working,Proactive,Forward thinker....Read more...
Recruit4staff is proud to be representing their client, a leading manufacturing company, in their search for an IT Coordinator to work in their leading facility in Nr Oswestry.For the successful IT Coordinator, our client is offering.
Competitive salary £40,000 Per AnnumPermanent position25 days holiday + Bank Holidays, with the ability to buy and sell annual leave each yearParticipation in the Company’s annual bonus schemeDay shifts Monday to Friday, 8 AM to 5 PM (37 hours per week)Death in a service company pension planCompany sick payHealth Care SchemeCycle to Work Scheme
The Role – IT Coordinator:
Our client is taking a strategic step to strengthen its on-site IT capabilities by appointing dedicated ICT specialists at its most critical and high-impact locations.We are seeking an IT Coordinator to lead local IT operations, support end users, and ensure infrastructure reliability in close collaboration with our global and outsourced teams.This role offers a dynamic and international working environment where your contributions will directly improve the everyday digital experience of our employees.
End User Service and Support (as part of the global support process):
Working as a 2nd/3rd level end-user support, providing onsite assistance for the Global Service Desk and application teams. Responsible for tracking and resolving incidents, requests, and tasks for the locations and services under your responsibility.Ensuring that our knowledge base is kept up to date. Proposing improvements and enhancements based on experience and feedback from end users.
Infrastructure and Governance:
Maintain CMDB Data and required documentation on infrastructure for the locations of your responsibilitiesProviding hands & feet assist as part of the IT Support ModelResponsible for aligning business needs with the vendors selected by the client, ensuring that the system will follow Technical Standards, Security Policies, ITIL best practices, and global processes.Transfer knowledge and know-how from business applications owners to global documentation and CMDB, working actively on the projects for CMDB improvements. Managing local Internet service providers and mobile carriersAvailable to work out of regular working hours when it is commonly agreed (according to local legislation)
Project Management and Service Coordination:
Participation as a technical specialist in global and regional projects like service deployments, office moves and acquisitions and divestment activities. Participation in agreed governance meetings to represent your responsibility areas.Local invoice reviewerPeripheral procurement
VOIP and MDM
Telephony, VoIP and mobile device support, including device procurement, subscription management and managing the life cycle of the contract with the mobile phone company provider (renewal and negotiations), with approval of the local business manager and line manager
What our client is looking for in an IT Coordinator:
Computer Science diploma, Electronic Engineering, or equivalent job experience - Essential5+ years of experience in technical IT support roles – Essential Knowledge in Windows desktop computing (MacOS is an advantage) – Advantageous Knowledge in Microsoft server and server infrastructure management – Advantageous Knowledge in tablets, mobile phones and telephony (fixed and VoIP) – Advantageous Knowledge in network infrastructure management – Advantageous Fluency in English – Essential ITIL framework knowledgeHaving experience working in a global organization is preferredStrong communication and interpersonal skillsThe ability to ‘step into the end-user’s shoes and the attitude ‘I am here to help you’Willingness to travel frequently – Essential / between branches
Alternative job titles to the IT Coordinator:IT Coordinator, IT Troubleshooter, IT Technician, IT SpecialistThe IT Coordinator is commutable from:Ellesmere, Wrexham, Oswestry, Shrewsbury, Telford, Chester, Llangollen, Ruabon, Whitchurch, Shropshire, Powys, Cheshire, MidlandsFor further information about this IT Coordinator role and/or any other positions, please apply now.This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited, which is operating as a recruitment agency, agent, agency, employment agency, or employment business.....Read more...
The apprentice will develop technical expertise in IT infrastructure, software, and systems while working towards a Level 3 IT Support Technician Apprenticeship. You will gain this experience working with a variety of stakeholders across Frontier and honing your customer service abilities.
You will work 4 days a week ‘on the job’ learning, whilst attending classroom training one day a week. You will learn whilst working, receiving information and support from colleagues and your manager. The classroom training will complement the tasks you’ll carry out and will include: technical knowledge, IT support, problem solving, security and compliance, business and stakeholder engagement and professionalism and adaptability. Stakeholder relationships and engagement: You’ll be working regularly with internal customers (stakeholders) and will become a visible and approachable presence for IT support within the business. You will provide an excellent customer service to all colleagues, ensuring a positive experience. As you develop in your role, you will become effective at communicating technical issues in a clear and user-friendly way to non-technical colleagues. You will build trust and maintain strong working relationships with stakeholders across the business. Over time, you will collect and analyse user feedback to identify common IT issues and suggest improvements. You will collaborate across teams to help drive new technology initiatives forward. IT Support and Solutions Delivery:
With support from more experienced members of the team, you train up to act as the first point of contact for IT issues, managing help desk tickets and resolving technical problems. You will learn to build and configure laptops and phones for new and existing employees. You will be assisting with onboarding and IT inductions for new joiners, ensuring they are comfortable with Frontier’s systems and tools. You will support the management of hardware and software, including updates and upgrades. You will also be involved in managing meeting room technology, ensuring smooth operation of video conferencing and other IT systems. The team has established service-level agreements (SLAs) to deliver timely and effective solutions, so you will learn to work effectively within these. Maintain accurate records of IT assets and configurations. Project work and business improvements:
You will contribute to IT projects, including office moves, new software rollouts, and infrastructure upgrades
You will have the opportunity to participate in testing and implementation of new systems and solutions
You will support with network maintenance, cabling, and connectivity improvements and assist with patch management and software licensing compliance. Work with external vendors and suppliers to resolve issues and optimise performance
Travel and On-Site Support:
Provide in-person support at the London office at least three days per week
Travel to European offices approximately three times per year to support onsite IT needs
Act as a key point of contact during office moves and expansions
Training:
Expected duration: 16-months
Apprenticeship level: Level 3 (Advanced)
Programme: Information Communications Technician
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard
The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2 Training Outcome:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.Employer Description:Frontier Economics is a leading economics consultancy advising public and private sector clients throughout Europe. We help our clients understand their markets and formulate strategies and policies based on sound economic insights. While our analysis and techniques may often be complex, our advice to our clients is always clear, succinct, and honest.
The company has grown rapidly since it was founded over 25 years ago and currently has around 500 staff working across seven European offices (London, Cologne, Dublin, Paris, Brussels, Berlin, and Madrid). It is employee-owned and has a strong culture of openness and employee engagement.
Technology Team at Frontier
The Technology Team at Frontier are responsible for enabling revenue generation, improving excellence, driving innovation, and reducing risk across all of our UK and European offices. The team is made up of three distinct functions that focus on building partnerships in the areas of experience, cyber security and business technology.
We are determined that everyone has an equal chance to join us and progress their career with Frontier. We care about creating an inclusive atmosphere and are committed to promoting diversity and inclusion in all its forms.Working Hours :Monday to Friday, working hours TBCSkills: Communication skills,IT skills,Customer care skills,Team working,IT interest,Positive attitude,Professional....Read more...
Are you an experienced Systems Administrator or Application Support Analyst? Do you have specific experience of supporting and taking responsibility for key business software applications using in the public sector such as Accounting & Exchequer, HR & Payroll, CRM, EDRMS, Property & Asset Management, Planning or similar? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Systems Administrator to act as liaison during a core business systems implementation before taking responsibility for the support applications at a Social Enterprise in the East Midlands. This role is offered as a twelve-month fixed term salaried contract.
The purpose of the role will be to ensure that key line of business software applications function efficiently, are continuously improved, and that staff embers are well trained and supported to ensure a high level of performance. Your day-to-day activities will include acting as implementation liaison, systems maintenance, help desk support, data analysis and reporting, acting as subject matter expert, training and mentoring, documentation, process and systems enhancements, and third-party supplier engagement.
Must Have
Experience providing 1st /2nd line support or systems administration on software applications, such as, but not limited to, Financial Accountancy & Exchequer, CRM, ERP, HR, Payroll, EDRMS, Procurement, Supply Chain, Property & Asset Management, Planning, or any other bespoke application area.
Office 365 applications or cloud software
Help desk support, or incident/problem management.
Nice to Have, but not essential
3rd line support experience
Business or Systems Analysis
Integration
SQL/SQL Server
BI/Reporting tools such as SSRS, Business Objects, Crystal Reports, Power BI, etc
Salesforce
Experience of supporting property/exchequer applications vended by the likes of NEC, MRI/Capita, Civica.
Planning or Geographical Information Systems
ITIL experience.
As an individual you will be an excellent communicator with a positive can do attitude, excellent problem-solving skills, and a desire to give a good customer services. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly and socially-focused organisation embarking on a period of system enhancements designed to provide a better service to customers. This role is predominantly office based, with travel to the office in the East Midlands likely 2/3 times a week. In return you will receive a competitive salary, generous pension contributions and holiday allowance, autonomy to undertake your role, and positive working environment. To take advantage of this fixed term salaried contract opportunity, then please apply immediately as interview slots are available immediately for suitable applicants.
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.....Read more...
Job Description:
We have a fantastic opportunity for an IT Engineer to join the team at one of our clients based in Newcastle. This is a hands-on mid/senior-level position where the successful candidate will take ownership of various enterprise IT project deliveries.
Skills/Experience:
Proven experience (5+ years) most likely currently in a 3rd line IT Engineer role or similar, with a strong focus on enterprise-level IT systems and project delivery.
Solid experience with Microsoft technologies, particularly Windows operating systems and Office 365.
Working knowledge of creating, documenting and fulfilling IT processes, business continuity planning and operational resilience.
Working knowledge of ITiL processes including problem management, change control, incident management.
Experience with AV technology, including the setup and support of meeting rooms and conferencing solutions.
Experience with cloud infrastructure migration and management, preferably in a private cloud environment.
Strong knowledge of IT infrastructure, networking, and hardware troubleshooting.
Ability to manage multiple IT projects simultaneously, with a proven track record of delivering on time and within scope.
Excellent communication skills, with the ability to work effectively with both technical and non-technical stakeholders.
Strong analytical and problem-solving abilities.
Experience with other enterprise technologies such as Azure, VMware, or Hyper-V (desirable).
Knowledge of scripting or automation tools – e.g., PowerShell (desirable).
Self-starter with the ability to work independently and take ownership of projects.
Core Responsibilities:
Lead the implementation of Microsoft upgrades, including Windows and Office environments, ensuring seamless transitions and minimal disruption to end users.
Oversee the installation, configuration, and maintenance of meeting room AV technology, ensuring high-quality setup and troubleshooting support.
Provide high-level support across the IT Service Desk, addressing complex issues and escalations, while mentoring more junior staff members.
Troubleshoot and resolve complex IT-related problems, utilizing knowledge of enterprise-level systems, applications, and infrastructure.
Collaborate with cross-functional teams to plan and execute IT solutions for new initiatives, ensuring they align with the company’s strategic goals.
Assist in the ongoing progression and skills transfer to the wider IT team, sharing knowledge and best practices to strengthen team capabilities.
Develop and maintain documentation for IT systems, processes, and solutions, ensuring knowledge sharing across teams.
Assist with system migration projects, including planning, execution, and post-migration support.
Benefits:
A highly competitive salary
Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16092
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM....Read more...
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Senior 3rd Line and Project Engineer - MSP - London - up to £55,000 DOEWe are looking for a Senior 3rd Line and Project Engineer to join our small multi-functional & highly skilled MSP team in London Bridge, dealing with our varied client base. You will be diagnosing and troubleshooting 3rd Line Server and Network issues as well as taking responsibility for projects from start to finish for our London based clients. Many of the third line issues will be escalated from our Service Desk so you will be considered one of the points of escalation for unresolved issues that are approaching SLA thresholds.This is not a management role, but we do need someone who is comfortable with mentoring and leading junior members of the ServiceDesk.Key Responsibilities:
Provide 3rd line support for complex technical issues, ensuring timely resolution and minimal disruption to clients.Along with our Project Manager have the ability to technically lead, implement and deliver projects for our clients.Design, implement, and maintain networking solutions, including Wifi, LAN, VLAN, WAN, HIgh Availability and VPN. Implement, manage and support Microsoft Azure environments, including Managed Desktops, storage, and vNetworking.Implement and manage virtualization technologies such as VMware and Hyper-V.Develop and maintain PowerShell scripts for automation and system management.Configure, manage, and troubleshoot firewalls and other security appliances including predominantly Fortinet equipmentEnsure robust cyber security measures are in place, including threat detection, response, and mitigation.Collaborate with clients to understand their IT needs and provide tailored solutions.Document technical procedures, configurations, and project plans.
Technical
Proven experience in a 3rd line support role within an MSP environment.Strong knowledge of networking technologies (LAN, WAN, VPN, etc.).Expertise in Microsoft Azure, including virtual machines, storage, and networking.Proficiency in virtualization technologies such as VMware and Hyper-V.Advanced PowerShell scripting skills.Experience with firewall configuration and management.Solid understanding of cyber security principles and practices.Excellent problem-solving and troubleshooting skills.Strong communication and interpersonal skills.Ability to manage multiple projects and priorities effectively.Relevant certifications (e.g., Microsoft Certifications, Azure Administrator, CCNA, VMware Certified Professional, CompTIA Security+) are a plus.
Interviews are happening immediately, if you fulfil all the requirements please send your CV to soniab@justit.co.uk
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Job Description:
This is a great opportunity to work within the Verify team responsible for pre-employment compliance on behalf of their clients, as well as providing operational support to the wider Core-Asset Consulting teams. You will have previous administration or client service experience.
The role is designed to provide end-to-end administrative support across pre-employment screening, office coordination, and client service delivery.
The postholder will work closely with consultants, candidates, clients, and internal stakeholders to ensure smooth daily operations, data accuracy, and exceptional service standards.
Essential Skills/Experience:
Communicates in a polite and professional tone via email and telephone.
Listens actively and seeks clarification when unclear.
Uses correct grammar, spelling, and tone in written communications.
Shares relevant updates clearly and promptly with team members.
Asks for help early when faced with unfamiliar tasks.
Identifies simple issues or blockers and flags them to a senior colleague.
Suggests practical options or checks previous examples when solving a known issue.
Learns from prior mistakes to improve future accuracy.
Makes appropriate choices within clear instructions or templates.
Refers decisions outside their scope to a manager or consultant.
Applies logical thinking to follow steps or select options.
Stays within agreed protocols and seeks validation where needed.
Completes tasks on or ahead of agreed deadlines.
Demonstrates a bias for action and avoids procrastination.
Understands the link between task completion and team goals.
Shows self-awareness and adjusts effort/output where needed.
Remains calm when juggling multiple tasks.
Communicates proactively when deadlines are at risk.
Responds positively to urgency from colleagues or managers.
Manages stress by using prioritisation tools or check-ins.
Demonstrates curiosity and asks questions to better understand tasks.
Accepts constructive feedback and applies it.
Volunteers for learning opportunities or training.
Shows progress over time by improving consistency or speed.
Works cooperatively with peers and responds supportively.
Maintains a respectful tone in all interactions.
Builds trust by following through on commitments.
Understands different communication styles and adapts politely.
Handles confidential information appropriately.
Follows internal policies and processes without shortcuts.
Admits mistakes and seeks guidance to correct them.
Upholds honesty and transparency in all communications.
Adjusts priorities as directed by others.
Responds constructively to changing deadlines or instructions.
Maintains professionalism in uncertainty.
Re-engages quickly after setbacks or errors.
Core Responsibilities:
First point of contact for inbound calls
Coordinate and complete pre-employment screening for Verify clients and the temporary division workers.
Handle queries from clients and candidates using Verify services with professionalism and accuracy.
Update and maintain accurate records ensuring compliance with GDPR.
Collate feedback from candidates and clients post-interview or assignment.
Support onboarding and compliance processes including referencing, document collection, and right-to-work checks.
Assist with reporting tasks
Ensure timely escalation of outstanding documentation or unresolved issues to relevant consultants or managers.
Must demonstrate a high level of accuracy and attention to detail in all tasks, ensuring work is reviewed to identify or correct errors before submission.
Act as a first point of contact for inbound calls and general office coordination queries.
Ensure timely and accurate candidate onboarding, referencing, and compliance support.
Maintain accurate data in recruitment, vetting and compliance systems
Assist with reporting tasks and internal trackers for placements, performance, and compliance.
Manage internal processes such as office supplies, supplier queries, and GDPR data tracking.
Maintain office filing systems, both digital and paper-based, for efficient information retrieval.
Act as key liaison with building management or IT support providers for routine facility issues or desk moves.
Monitor and circulate internal communications, updates, or notices (e.g. policy reminders, staff memos).
Support event logistics for internal training, client briefings, or networking events (e.g. catering orders, attendee lists, materials).
Benefits:
A highly competitive salary
Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16105
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM....Read more...
