Log all calls ensuring that all relevant information is gathered to progress service requests, incidents and changes correctly
Review, diagnose and triage requests from users, resolve technical problems and answer queries in respect of the company’s business systems and underlying databases
Monitor the service desk call queues and take ownership of unassigned calls
Escalate calls to other teams and management where required to ensure swift resolution of calls occurs
Own the processes for starters, movers and leavers ensuring that all hardware, software, and access tasks are carried out in a timely manner
Own the processes for end-user asset management
Own the process for meeting room booking and the conferencing equipment
Own the end user processes and troubleshooting for virtual desktops
Own the end user processes and troubleshooting for printers
Own the end user processes and troubleshooting for mobile devices and management of devices
Own the end-user processes and troubleshooting for mail and mail security
Own the process for daily/weekly/monthly checks and audits ensuring that all tasks are carried out in a timely manner
Participate in TPT’s processes for scheduled maintenance of hardware and software
To perform all duties in line with TPT’s Information Security policy.
To comply with the Data Protection Policy when dealing with personal data in the course of employment including personal data relating to any employee, customer, client, supplier or agent of the company
To act as an ambassador of TPT at all times
Training:
Training for this Apprenticeship will take place at Printworks Campus, Leeds City College
Training Outcome:
Full-time position
Employer Description:We’re one of the UK’s leading providers of workplace pensions with an award-winning Master Trust. Our 75+ years in pensions has given us the experience, heritage and scale needed to provide market-leading pension schemes that people can feel confident about. Now, we're on a mission to make pension schemes perform better for everyone.Working Hours :Monday - Friday 09:00 - 17:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
We expect the candidate to become a fully integrated member of the practice team, providing outstanding customer service to our patients. They should uphold a professional standard at all times, ensuring that the patients needs are met in line with organisational policies.
Due to the sensitive nature of the information the candidate will be handling they will need to have an understanding of confidentiality and safeguarding procedures. Full training will be given.
Manage the practice appointment system, including booking, rescheduling and cancelling patient appointments.
Manage requests for home visits.
Signposting patients to appropriate services.
Be a point of contact for new patients wishing to register with the practice. Providing them with the relevant practice information.
Communicating effectively with patients, colleagues and external providers via telephone, email and in person.
Using the telephone to manage and resolve enquiries, transferring calls to the relevant colleagues where necessary.
Accurately entering data into the patients’ medical record.
Scanning patient related documentation into the medical record.
Process prescription requests within the practice’s timeframe.
Monitor the practices generic email account.
Retrieve and store medical records as required.
Assisting with the processing of subject access requests and deductions.
Receiving documentation and specimens at the reception desk ensuring they are correctly labelled.
Assisting colleagues with opening and closing procedures of the practice.
Full training will be given in order to complete the above duties to the best of your ability. Boom Training and Atherley House Surgery will provide ongoing guidance and support throughout the apprenticeship.Training Outcome:
Following the successful completion of the apprenticeship we hope to be able to offer the apprentice a permanent position within the practice, however this will be subject to there being a vacancy.
Employer Description:We are a GP surgery providing healthcare services to the local community of Shirley. We hold a patient list size of 5600 patients and have a warm and welcoming team environment. We pride ourselves on operating a more traditional style model of General Practice enabling us to provide a more personalised service to our patients.Working Hours :Monday – 10:00-18:30
Tuesday – 08:30-18:30
Wednesday – 08:30-13:00
Thursday – DAY OFF
Friday – 08:30-18:30
4 days a week, 30 hours per week
1 hour unpaid lunch break will be included on Monday, Tuesday & Friday.Skills: Communication skills,IT skills,Customer care skills,Team working....Read more...
Your duties and responsibilities in this role will consist of:
Providing IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information Communications Technician qualification, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.ukTraining Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Job Description Job Title: Clinical Systems Admin & Second Line Support Officer Salary: £26,530 - £29,114 per annum Location: Edward Jenner Court Accountable to: Clinical Systems System Admin and 2nd Line Support Assistant Lead
Job Summary The Clinical Systems Admin & Second Line Support Officer plays a pivotal role in ensuring the smooth operation, maintenance, and support of the organization's clinical systems. Acting as a vital link between technical teams and end-users, you will provide second-line support, resolve system-related issues, and contribute to the effective administration of clinical systems. Your expertise will help maintain the reliability and efficiency of our systems, enabling healthcare professionals to deliver high-quality patient care.
Key Responsibilities
The post holder will be accountable to the System Admin and 2nd Line Support Assistant Lead with defined objectives to support the three areas of the Clinical Systems Team. These areas are Audit & Registration Authority, Change & Development, Training & Release and 2nd Line Support. The role will also offer support for any other related systems issues in regard to GHC clinical systems. The ability to relate to operational and clinical service issues and to demonstrate effective inter-personal skills is essential to support our system users
Provide Clinical Systems 2nd Line Support to c5,000 Trust staff across Gloucestershire and Herefordshire.
Liaise with the wider Clinical Systems Team, Integrated IT Service Desk, and System Suppliers to resolve incidents & queries passed to 2nd Line Support.
Support the maintenance of Clinical System administration tasks and system configuration changes for all the Trust’s Clinical Systems, covering all service areas.
Provide support to colleagues across the Clinical Systems Team, specifically within the areas of Audit & Registration Authority, Change & Development, Training & Release and 2nd Line Support
Training and Guidance
Assist in the development and delivery of training materials and sessions for end-users.
Provide guidance to users on best practices, system functionalities, and troubleshooting techniques.
Collaboration and Communication
Work closely with clinical teams, IT support, and stakeholders to understand system requirements and address emerging needs.
Document support activities, issue resolutions, and system changes to ensure accurate records are maintained.
Participate in team meetings and contribute to the continuous improvement of clinical system processes.
Person Specification Essential Skills and Experience
Technical Proficiency: Experience in administering and supporting clinical or IT systems in a healthcare or similar environment.
Problem-Solving: Strong analytical and troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.
Communication: Excellent interpersonal and communication skills to liaise effectively with both technical and non-technical users.
Organizational Skills: Ability to manage multiple tasks, prioritize workloads, and meet deadlines in a dynamic environment.
Attention to Detail: Meticulous approach to maintaining system accuracy and compliance with information governance standards.
....Read more...
Building Maintenance Electrician - Static - East Kilbride - Up to £40,000 plus an excellent benefit package Are you a skilled and reliable electrician looking for a stable role in building maintenance? We have an exciting opportunity for a Static Electrician to join a facilities team, taking responsibility for the day-to-day electrical maintenance and upkeep of a single-site facility. In this role, you’ll play a vital part in ensuring the building operates smoothly and efficiently, performing planned preventative maintenance (PPM), reactive repairs, and minor installations. With a focus on safety, quality, and excellent customer service, you’ll be the go-to expert for all things electrical, working as part of a supportive team in a professional environment. If you’re ready to bring your expertise to a role where your skills are valued, and you can make a real difference, we’d love to hear from you! Job ResponsibilitiesPerform planned preventative maintenance (PPM) tasks according to schedules, ensuring work is carried out professionally, tidily, and safely.Follow all safety procedures, including risk assessments, method statements, and site rules, while wearing the required uniform and PPE.Respond to reactive maintenance requests within agreed time frames, delivering high-quality repairs and identifying further issues when necessary.Use provided IT systems to log and update job details promptly, maintaining accurate records both electronically and in daily site logs.Submit detailed timesheets, including time and materials used, through the designated system.Communicate job progress, completion, and additional requirements to the help desk and keep clients updated.Work within contract budgets, demonstrating commercial awareness when estimating or forecasting tasks.Complete all necessary paperwork and certificates, ensuring they are signed off for invoicing purposes.Oversee third-party contractors on-site and ensure their work meets required standards.Provide technical advice on electrical, gas, or mechanical systems, ensuring their operational safety.Maintain a professional appearance and positive attitude when interacting with clients and others.Undertake additional duties as required by the role.RequirementsRecognised apprenticeship in electrical installation or maintenance.City & Guilds 18th Edition (BS7671).City & Guilds 2391 (Inspection & Testing) – desirable.Proven experience in electrical or mechanical maintenance.SC clearance (provided upon employment, with potential probation extension if pending).Proficiency in IT systems (e.g., Word, Excel, CAFM systems).Experience with large electrical and building systems, such as motors, pumps, control panels, lighting, and power systems.Fault-finding experience with LV distribution systems, including ACBs, MCBs, and PFC systems.Flexibility and adaptability to meet client demands.....Read more...
Service Desk Administrator
Administrator – Building Services | Windsor | Up to £35k + On-Call Payments
Are you a confident communicator with exceptional organisational skills? Do you thrive in a busy, phone-based environment? Join our dynamic team at a leading building services company near Windsor, where you’ll play a pivotal role in our operations.
About the Role:
We are looking for a proactive Administrator to handle job intake, manage data entry, and make key decisions about job assignments. Working closely with our team, you'll ensure smooth operations while managing vehicle permits and other essential administrative tasks.
This role is fully office-based, offering the opportunity to work in a collaborative and fast-paced environment. A large part of your role will involve handling phone calls confidently, ensuring every client query is addressed professionally and efficiently.
Key Responsibilities:
Answer and manage incoming phone calls, logging jobs onto the system promptly and accurately.
Use your initiative to prioritise and assign tasks to the appropriate teams.
Manage and maintain vehicle permits and other administrative documentation.
Liaise with clients, contractors, and internal teams to ensure efficient operations.
Be part of the on-call rotation (1 in 5 weeks) to handle out-of-hours calls (additional on-call payment of £120).
What We’re Looking For:
Excellent phone skills: Confident, professional, and friendly.
Strong administrative ability: Detail-oriented with a knack for multitasking.
Proactive approach: Able to use your initiative to make decisions and solve problems independently.
Competence with computer systems and data entry.
Experience in a fast-paced office environment (preferred but not essential).
What’s on Offer:
Competitive salary of up to £35,000 per annum.
Additional on-call payment of £120 per week (when on-call).
Opportunity to be part of a supportive and professional team in a well-established company.
Convenient location near Windsor.
How to Apply:
If you’re ready to take on a key role in a thriving company, we’d love to hear from you! Apply now with your CV to Alice .
Take the next step in your career - become an integral part of a team that values initiative, professionalism, and collaboration. Apply today!....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:The role offers long term security and the opportunity to progress into a permanent position for the right candidate.Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician qualification, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate.
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Junior Network Support Engineer – Alton, Hampshire
WFH Monday – Thursday, Friday onsite
Amazing progression and training opportunities – become certified in major vendor products and rapidly accelerate a career in computer networks/network security
A leading networking client of ours is seeking a Junior Network Engineer to join them on a permanent basis based in Alton, Hampshire. Our client is a serious player within the computer networking / cyber security industry and is seeking likeminded people to be a part of their journey.
Due to internal promotions, they are seeking ambitious and motivated individuals to join their technical team to support their prestigious vendor products, predominately within networks and network security. You will be an integral part of the team from day one and quickly become a core part of their technical support function. Not only will you be provided with an abundance of training and support, you will be offered the opportunity to rapidly progress within the business.
Key responsibilities include:
- Responding to telephone/email problems from clients
- Act as the first point of contact for all technical queries
- Resolve issues when appropriate and escalate when required
- Collaborate with technical team to ensure issues are followed up and resolved according to SLAs.
- Input and manage documentation via the CRM system
- Manage Return Merchandise Authorisation replacements to achieve SLAs
- Work a 24/7 shift rota (please note most of the hours are standard 9am – 5:30pm)
Requirements:
- A degree in an IT related field would be advantageous however not mandatory
- Any networking certifications (CCNA, N+) will be highly favoured
- Some experience working in a service desk environment
- Possess a positive, can do attitude
- Strong communication skills
- A desire to excel a career in computer networks
In return, they are offering an exceptionally competitive package along with fantastic training and certifications. They have an onsite training centre which will allow you to become certified in their vendor products and add an abundance of certifications to your skill set. This training will allow you to rapidly progress within technical support, pre-sales, professional services and many other technical avenues.
They have numerous other benefits including 24 days holiday (increasing year by year), a birthday day off, health cash plan scheme, rewards for achievements and numerous social events and team lunches. They also hold annual international ‘kick off’ weekends which welcome all employees.
£25,000 starting basic plus 10% company bonus, pay increase after 6 months followed by additional increases.
It will primarily be office hours; however, shift work is a mandatory part within this role.
....Read more...
Caerphilly County Borough Council are seeking an experienced and skilled Senior Social Work Practitioner to join the North Caerphilly CMHT. Based in Rhymney, this multi-disciplinary team provides vital mental health services to adults experiencing severe mental distress. This role offers the opportunity to make a significant impact on individuals’ lives while working in a supportive and collaborative environment.
Responsibilities
Conduct comprehensive assessments to identify the needs and risks of individuals experiencing severe mental health challenges.
Take on the role of Care Coordinator, developing and implementing person-centered care plans that support recovery and well-being.
Participate in the duty desk rota, providing timely and effective responses to mental health crises.
Collaborate with a team of multi-disciplinary professionals to ensure seamless and holistic care.
Manage complex cases and risks effectively, ensuring adherence to relevant legislation and policies.
Maintain accurate and up-to-date records in line with professional and legal standards.
Requirements
Qualifications: Degree in Social Work and registration with Social Care Wales.
Experience: Significant experience in mental health services, including care coordination and risk management.
Skills: Strong communication, assessment, and decision-making skills, with the ability to work collaboratively in a multi-disciplinary setting.
Knowledge: Comprehensive understanding of the Mental Health (Wales) Measure 2010, Social Services and Well-being (Wales) Act 2014, and other relevant legislation.
A commitment to promoting recovery-focused, person-centered care.
Why Join Us?
Work within a supportive, multi-disciplinary team dedicated to improving mental health outcomes.
Benefit from professional development opportunities and regular supervision.
Enjoy a role that makes a tangible difference in the community.
Be part of an organization committed to fostering a positive work environment and continuous learning.
How to Apply
If you are interested, please call Chris Richardson on 01772 208964 or email me your CV – Christopher.richardson@servicecare.org.uk
If this role isn’t right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £350.
The benefits of working with SCS:
A specialist dedicated Social Work consultant offering single point of contact.
Exceptional referral bonuses - £350 per referral placed in to work!
An extensive & exclusive range of Social Work vacancies across the UK
Nationwide provider Social Work staff to over 200 local authorities.
Payroll service twice a week.
Ltd and PAYE payment options available.
Annual training budget of up to £250 and continued online CPD training.
Excellent Annual Loyalty schemes / bonuses.
DBS disclosures provided via fast-track online services free of charge.
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Receptionist£11.44p/h13th,14th, 15th,20th 21st January - 8am - 4.30pmTraining Friday 10th January 10am - 1pmTemporaryTrafford ParkReceptionistWe are currently looking for three days Receptionist cover. For the role of Receptionist, we are looking for a friendly and welcoming person to manage our front desk on a daily basis, the candidate will have experience in answering the phone and general clerical duties.The Role
Providing great customer service to all customersAnswer phonesSigning In & out visitorsTake complaints from customersFilling out paperwork and sending through to TechnicalSending out post through the franking machine & through TNT
Candidate
Experience working as receptionistExcellent communications skills, both written and verbalStrong organizational skills with the ability to multitask effectivelyAbility to work independently with minimal supervisionA positive can-do attitude, and a polite and friendly manner is essentialExcellent problem solving skills
Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.View our latest jobs today on our website http://www.winsearch.uk and follow us on LinkedIn.Consultant – April Bryan – april.bryan@winsearch.ukComH Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!
The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see https://www.gov.uk/browse/visas-immigration/eu-eea-swiss
Many Thanks....Read more...
This role in Facilities offers a range of responsibilities in a fast-paced environment where scheduled tasks can readily change at short notice to meet demand. It also offers a range of exposure across the organisation. You’ll be working closely with the Facilities Engineer, ensuring all day-to-day facilities focused tasks and requirements are scheduled, prioritised and completed.
Working at The Cambridge and engaging with your Business Administration studies will enable you to gain the essential skills required to plan, implement and evaluate admin activities, and upon successful completion, you will be a Level 3 Business Administrator with valuable experience of working within financial services.
· Everyday admin tasks, emails, invoicing & data entry
· Collaborating with the Facilities Engineer to organise, prioritise & schedule the work for the week/day ahead
· Planning regular site inspection and maintenance
· Liaising with the Facilities Engineer and 3rd party contractors
· Dealing with internal adhoc service calls
· Signposting our internal customers and managing expectations
· Respond to help desk requests from all Society Locations and Team Members. Prioritise workload and tasks alongside the Facilities Engineer to ensure the service provided is always excellent
· Deal with all incoming post and distribute to relevant teams. Process outgoing post
· Keep track of the Society’s stationery expenditure and report to the Facilities Manager on bi-monthly basis
· Maintain the Society’s training matrix to make sure all team members are up to date with all Facilities based training including Health & Safety requirements
· Schedule all planned preventative maintenance visits. Forward plan tasks to ensure key services are maintained in line with contracts, agreements, and service level commitments
· Take day to day responsibility for all matters relating to Facilities admin including ensuring all invoices are processed and submitted for payment in a timely manner
· Respond to helpdesk request and action in the absence of facilities team members, this may include visiting branches and other locations to support with minor manual handling request
· Support the Facilities Manager to ensure the HO building and all branches meet Health & Safety requirements and that facilities comply with all applicable legislationTraining:L3 Business Administration, via work mentor and Cambridge Regional College.
The Level 3 Business Administrator qualification is for individuals working within a business administration environment. The role of a business administrator is to deliver high quality products and services to the customers of their organisation.
The qualification is an opportunity for you to develop understanding of and skills in a wide range of administrative activities such as information management, event co-ordination and implementing procedures and systems.Training Outcome:Subject to successful completion of the apprenticeship we will work with the apprentice to continue their development within Facilities and encourage further growth within the role.Employer Description:The Cambridge is an independent, mutual society which has been integral to the community since 1850. We provide funding for people buying their own homes and are a trusted home for people in a position to save. It is the 13th largest in the UK based on total assets of more than £1.9 billion at Dec 2023. It is a member of the Building Societies Association. We will be celebrating our 175-Year anniversary.Working Hours :Monday to Friday, 8:45am – 5pm, with 1 hour lunch, (36.25 hours per week)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
JOB DESCRIPTION
Summary - General Purpose of the Job:
Provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development. The position focuses on a specific functional area(s) of the company, which in this case is Sales, Service and HR. The scope of responsibility is for Tremco North American operations primarily, but can also expand to support our Global Operation. Nurtures and insures the successful use of the application systems tools.
Essential Duties and Responsibilities:
Provides feedback on the overall direction of the implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools. Provides 2nd level help desk support. Trains and assists users in the use of SAP business application software. Prepares training materials, schedules and conducts application system training as needed. Audience may be other IT staff or end-user staff. Performs cost vs. benefit analysis to determine rational for application system development and enhancements. Acts as liaison to the software vendors and other users of the software. Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc. Performs thorough testing of all new and revised system functions and reports, and performs quality assurance reviews of procedural documentation and training materials. May act as a team leader or group leader for projects / tasks established in a given functional area, such as: sales, service management, plant maintenance & HR. Participates in various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users in a given functional area of the business operation.
Additional Job Functions: (Other Less Critical Job Activities) Project management and administration. Maintains work plans, tracks effort and progress vs. plan for small to medium scale projects and provides appropriate status information regarding projects. Coordination. Coordinates / directs the activities of project teams to accomplish the goals of a project. Team members may be other IT staff, as well as end-user staff. Supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical. Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc. Would act as a liaison between end-users and the IT technical group. Other duties may be assigned, as required.
Supervisory Responsibilities:
This position has no direct reports and has no hiring/firing authority. However, may provide direction and supervision to project team members, consultants, contract programmers and temporary help, as required. Supervision may include work assignment, quality review, training and scheduling.
Competencies:
Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, and commitment to quality.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Formal Education Required: College or University degree is preferred. SAP Certification in related discipline or equivalent training would be helpful
Practical Work Experience Required:
3-5+ years of leadership experience: manager, supervisor, group lead, etc. 5+ years' experience in a Sales and Service/HR function. 8 - 12 months SAP R/3 implementation experience. 3+ Years SAP Super User in related discipline. Strong customer service skills and orientation. High degree of flexibility in interface with customers / constituents. 2 years' experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write and communicate fluently in English. Note: some of the experiences and time frames may overlap.
Special Knowledge and Skill:
General knowledge and understanding of business operations. In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.). In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements. Proficiency in analysis, design and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc. Basic understanding of IT communications networks.
Analytical Abilities:
Requires a high level of analytical ability and creativity in order to develop effective and cost efficient business solutions, through the deployment of IT.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must be able to read, write and communicate fluently in English.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
Must be highly skilled in the use of personal computers. This includes PC operation, printing, file management, and the ability to use Office 365 functionality , etc. Working knowledge of the following computing platforms: Hana database, Oracle, cloud-based applications Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc. Basic understanding of IT communications networks.
Certificates, Licenses, Registrations:
SAP or other Certifications would be an asset.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard. Employee will also be required to view a computer screen on a regular basis. (80 - 100%) Sitting at desk or conference table (90 - 100%). Occasional standing at main computer console in data center (0 - 10%). Some travel and overnight travel is required to regional offices and plant locations. (0-50%)
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Works in an office environment with a controlled climate and generally quiet conditions, as well as being able to work remotely consistently and productively (80 - 100%) Exposure to computer screens/monitors. (80 - 100%) Occasional visits to manufacturing plants, including office areas and shop floor. (0 - 10%) Some travel and overnight travel is required to Head Office, Regional Offices and plant locations. (0 - 50%) Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%). Eye strain could be a problem due to extensive use of computer screens/monitors. Daily lifts up to 30 lbs. Laptop & Files.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
ABOUT US
Tremco Construction Products Group (CPG) brings together Tremco Incorporated's Commercial Sealants & Waterproofing and Roofing & Building Maintenance operating divisions; Dryvit Systems, Inc.; Nudura Inc.; Willseal; Weatherproofing Technologies, Inc. and Weatherproofing Technologies Canada, Inc. Structures with Tremco CPG systems are easier to build and maintain, virtually impervious to the elements, and can provide any look desired. Six-sided solutions from Tremco CPG companies deliver demonstrable performance at the lowest possible life-cycle cost, and stop leaks before they happen through ongoing maintenance programs. Building owners gain the peace of mind that comes with industry-leading system warranties - all from a single source platform.Apply for this ad Online!....Read more...
To ensure that all transactions relating to the Purchase ledger are properly recorded in accordance with College and Trust policies. To ensure Invoices and orders appropriately paid/authorised in accordance with the terms and conditions of service level agreements.
To process all Expenditure Invoices/Orders on the accounting system/ Invoice processing system, appropriately code to cost centres, accounting codes, project codes and other analysis codes as required within the timeframes set for processing of transactions.
To ensure that all payments are accurately and regularly coded in Purchase ledger daily.
To ensure that all amounts due by the College/Trust and subsidiaries are properly recorded in the Purchase ledger that outstanding payments are paid in accordance with College/Trust policy.
To support the Finance Supervisor maintaining and updating procedures for all areas within the expenditure/creditors.
To ensure that all documents including Purchase requisitions, Invoices/orders are properly authorised as may be specified in the financial regulations/or authorised procedures.
To maintain the Purchase ledger systems, process/match invoices/order, credit notes, reconcile creditors accounts, carry out month end processing of financial transactions and ensure that reports required for expenditure and creditor are produced within the timeframes set for management accounts.
To assist with month end reporting and calculations each month. Provide management information as and when required.
To receive, code and log all purchase invoices before ensuring that they receive appropriate budget holder approval.
To monitor unauthorised purchase invoices, and ensure they are chased for prompt authorisation.
To ensure that payments runs are in accordance with strict with payment terms and are produced on a fortnightly/monthly basis where applicable.
To enter/ensure purchase orders are recorded onto the accounting system on a regular basis. To produce manual cheques for payment when required
Ensure that all payments and purchase orders are authorised by the approved signatory, and coded to the relevant budget
To liaise with budget holders and suppliers when required, to deal with and resolve queries and monitor expenditure.
To scan all invoices/manual orders on to the finance system where applicable. To raise and input journal entries when required.
To provide an efficient and friendly customer service to answer queries from staff, and customers. To ensure emails in Finance inbox/help desk box are attended to promptly in a professional manner and only pending requests yet to be attended to remain in the inbox folder. Completed requests are to be transferred to an appropriate folder.
To support the Finance Supervisor in actioning/implementing action points identified in the external audit or internal audit.
To provide assistance with enrolment, counter and cash collection duties as may be required.
To carry out all duties in a manner that engenders an attitude of professional co-operation. To undergo training and development as directed by the Financial Controller, some of which may be off site. Model behaviours that always, are consistent with an open, inclusive and participative style.
Adhere to management of health and safety systems and policies within the College/Trust.
To ensure that written procedures in relation to the duties of this post properly reflect the activities concerned and to refer up any amendments that may be required.
Training:
Training Provider: Bromley College of Further and Higher Education
On programme Training:
Level 2 Accounts/ Finance Assistant
Apprenticeship Standard
Level 2 AAT Foundation Certificate in Accounting
Level 1 Functional Skills in maths and English
Institute of Apprenticeship Certificate
End-Point Assessment (EPA)
Structured interview (supported by a portfolio of evidence summary)
In-tray test
Training Outcome:
Further progression onto level 3 to be discussed upon completion of the apprenticeship.
Employer Description:Education Training BusinessWorking Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
1st Line Support Engineer
Managed Service Provider, Flex Working
Maidstone, Kent
£22-24,000
The Atlas Recruitment Group are currently helping an established but growing Managed Service Provider to search for a 1st Line Support Engineer to work from their Maidstone offices on a permanent basis.
The organisation provides a range of technical services to businesses across the South East, primarily across London and Kent; this includes remote IT Support, on-site services, Cyber Security, Software Development and much more so you will join a highly technical evironment and be surrounded by experienced industry professionals.
As a 1st Line Engineer, you will gain the responsibility and autonomy to work across both 1st and 2nd Line support, giving you the opportunity to build a broad technical skillset in a fairly short amount of time. You will also not be limited to working across a Service Desk, but also work across hands-on project-based work including occasional customer site visits.
On a day-to-day basis you will be working closely with the Microsoft Stack and will be supporting and using the below technologies:
Microsoft Windows 7-10, Office 365, Exchange, Windows Server, Active Directory, Group Policy
Networking: TCP/IP, DNS, DHCP, VPN, Firewalls, Switches, Routers
VoIP and mobile phone support
This role will suit either someone with an industry certification such as a CompTIA as well as someone with a couple of years industry experience.
If this sounds of interest and you would like to discuss further, please apply with your recent CV and we’ll be in contact within 24 hours. ....Read more...
Is either "variety" or "multitasking" your middle name? (Probably not, as that would just be a bit weird, but you get the idea.)Do you love to say yes to ideas? Can you think outside of the box? Are you an amazing team player? Do you have great organisation skills? Do you love selling?If the answer to all these is 'yes' then keep reading because these are the key qualities, we're looking for in this new Events Manager role.Who are we?Our client is a small exhibition (trade fairs) and events company based in central Solihull. They are looking for someone who can showcase the work that they do by generating new business opportunities and planning, promoting and delivering great events that enhance the company's reputation in the sector.What will you be doing? Well, you'll be on-site in their lovely offices doing mostly desk-based work but with lots of variety and responsibility. This is where the multi-tasking comes in; but multitasking that delivers results. There's always lots going on and you will
Actively sell and pursue new business opportunities to meet or exceed individual and team sales targets.Plan and deliver a portfolio of events.Develop and execute effective sales strategies to enhance market presence and drive revenue growth.Ensure exceptional customer service by promptly addressing enquiries and resolving issues.Maintain and expand relationships with new and existing clients, and strategic partners, to promote long-term growth.Represent the company at industry exhibitions and events, to facilitate networking and business promotion.Monitor sales performance metrics, prepare regular reports, and communicate results to senior management.Conduct market research to identify new opportunities for growth in both Great Britain and Northern Ireland.Utilise strong organisational and time management skills to handle multiple priorities effectively.
Is that all?Not quite. They are a small team often working at a fast pace and they need to work together to make sure that they deliver high quality services for their clients. You may end up getting involved in all sorts of things and will be expected to help out with whatever needs doing. At peak times this might mean working additional hours.I'm interested. Tell me more.Well, this is a full time on-site permanent role based within 2 minutes' walk into Solihull town centre and with easy access to public transport. You'll be working Monday-Thursday 9.00am-5.30pm and Friday 9.00am-4.30pm. You will, depending on your experience, be paid between £25,000 and £31,000 per annum. You will also get 28 days' holiday plus bank holidays. The team love sweet things, so there will usually be something on hand to keep you energised throughout the day!You'll be working alongside a supportive team and the Managing Director who has over 30 years in the industry, has a great sense of humour (most of the time) and who is always open to new ideas. This is a multidisciplinary team, and she likes her team members to work well together but also to be able to get on with their individual jobs with minimal supervision.Do I have the qualifications to do this role?You must have
Strong written and verbal communication skills plus the ability to think strategically.Proven experience in sales with a strong understanding of sales processes.Strong organisational skills, capable of managing multiple tasks and priorities simultaneously.Proficiency in using software and other sales tools to track performance and manage customer relationships.A proactive approach to problem-solving, demonstrating initiative in overcoming challenges in the sales environment.
You'll need to have personally run an Events portfolio and delivered and supported a wide programme of Events.What do I need to have to be successful
Have experience in organising events or a basic understanding of events and what makes them successful.Be committed to your work and happy with some late nights when events require it.Be a self-starter with a high level of energy and enthusiasm.Have meticulous attention to detail.Enjoy multitasking and be able to well under pressure.Be personable and able to develop and maintain client relationships.
You'll also need to be able to travel and occasionally work outside of your normal working hours which could include weekends and/or evenings if an event is taking place.How do I apply?Well, we would like you to send us a copy of your most up-to-date CV and we would like you to tell us about your experience of being able to personally run and deliver a portfolio of events across a range of formats and venues. Sorry but if you don't provide the information required, we will not be able to consider your application.....Read more...
