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Service Desk Analyst
About YouDo you enjoy helping people get the best out of technology?Do you thrive in a fast-paced, customer-focused environment where every interaction counts?At the Mining Remediation Authority, we’re looking for someone who wants to:Champion Great Customer Experience:Be the friendly, knowledgeable first point of contact for all things Digital, helping colleagues stay productive and confident in their technology.Make a Real Difference:Whether it’s solving issues, enabling new starters to shine from day one, or keeping essential systems running smoothly, your work will have a direct impact on how our organisation delivers for the public.Grow Your Skills & Shape the Future:We value curiosity, continuous improvement, and people who enjoy learning. You’ll be part of a supportive team where ideas are welcomed and development is encouraged.As a Service Desk Analyst, you’ll play a key role in delivering excellent Digital services, supporting colleagues across the organisation, and ensuring our systems and processes run smoothly and efficiently.About The RoleIn this varied and customer-facing role, you’ll: Act as the first point of contact for Digital support, logging incidents and requests using ITIL best practice and delivering first‑time fixes where possible.Manage Authority issued iOS devices, ensuring they are built, compliant, supported and ready for users.Provide Digital inductions for new starters and communicate service updates, outages and supplier information.Support daily monitoring, major incident management, documentation upkeep, service reporting and general admin.Contribute to continuous improvement across processes, customer experience and overall Digital service quality.We don’t expect candidates to meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!To find out more about the role, take a look at the job description. Role location: Onsite working out of our Mansfield office Schedule:Application closing date: 12th April 2026Sifting date: w/c 13th April 2026Interviews: w/c 20th April 2026(If you are unavailable on these interview dates, please make us aware and we will look at alternative dates)Security:Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.About Mining Remediation AuthorityOur benefits: A cutting-edge pension scheme with an impressive employer contribution rate of approximately 28.97%.Experience our values-based recognition scheme that celebrates your contributions.Flexibility in working patterns, whether it's full-time, part-time, or compressed hours.Embrace flexible working arrangements tailored to your needs.Enjoy a generous holiday allowance of 27.5 days annually, plus the flexibility to add 6 extra days to that, alongside 8 public holidays.Benefit from a comprehensive parental leave policy with 26 weeks of full pay (subject to eligibility).Get support to further your professional qualifications and payment for one annual professional subscription.Access a free, confidential Employee Assistance Programme to support your well-being.Unlock exclusive employee discountsEnsure your well-being with an annual health check and receive £15 monthly towards well-being activities.Enjoy the convenience of on-site free parking, along with complimentary tea, coffee, and soft drinks at our Mansfield office.Working with us:We offer different ways to work flexibly, and the following types of flexibility are usually possible: job share, flexible hours, working from home for part of the week and compressed hours. Please feel free to talk about what flexibility means to you at your interview.With a genuine commitment to flexible working, we believe that work life balance is incredibly important.Who we are:Here at the Mining Remediation Authority, we really are a great team to work with. We’re united in our passion and commitment to make a better future for people and the environment in mining areas.We carry out a wide variety of essential services from responding to coal mining hazards, to keeping everyone and everything safe from mine water pollution.We are excited about what our future holds. Our work is helping to develop a new sustainable source of renewable energy for the UK. By harnessing the energy from mine water heat, we hope to play a key role towards helping the UK to meet net-zero emissions by 2050.We truly are a supportive organisation where we all live and breathe our values. We are inclusive, trusted and progressive in everything that we do.Equality, Diversity and Inclusion:We’re proud to be an inclusive employer and are committed to building a workforce that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds and identities, and we actively promote equality of opportunity throughout our recruitment process.As part of our commitment to inclusive recruitment, we offer a guaranteed interview to applicants who meet the minimum selection criteria and identify as disabled or from a minority ethnic background, this aligns with our values.We recruit based on your skills, experience and potential not your ethnicity, background, gender identity, sexual orientation, or any other protected characteristic. To help ensure fairness, we anonymise applications by asking you to remove personally identifiable information before they are reviewed by hiring managers. This helps us reduce unconscious bias and focus solely on what matters, your ability to succeed in the role.If you’re successful in joining us, it’s because we believe in your ability to make a meaningful contribution. By continuing to improve the diversity of our organisation, we strengthen our collective knowledge, creativity, innovation and living our values of being trusted, inclusive, and progressive every day.If you require reasonable adjustments or an alternative format to apply, please contact us at Recruitment@MiningRemediation.gov.uk or call us on 01623 637000. We are happy to support you through the process. ....Read more...