Senior Infrastructure Engineer
Central London
Up to £80k
Well-established, highly profitable construction engineering business is seeking an experienced Senior Infrastructure Engineer to join them on a permanent basis. You'll be joining at a critical time as the organisation expands its technical capability, with ambitious growth plans and multiple acquisitions planned every year for the next 5 years (8 in the past 12 months).
Reporting into the IT Operations Manager, you will oversee core infrastructure and networking. You'll work closely with managed service providers to ensure seamless operations and business continuity whilst taking a lead on regular site set-ups.
Key Responsibilities:
Lead and manage office and site networks, aligning with business strategy
Act as an escalation point for the Service Desk Team
Set up and configure Local Area Networks (LANs), including hardware deployment and support
Coordinate with third-party MSPs for network and infrastructure management
Manage firewall operations and connectivity with ISPs
Oversee network IP addressing and VPN setups
Support business continuity through proactive incident management
Rapid deployment of site connectivity solutions, including 4G routers
Monitor network health and performance, ensuring high availability and resilience
Maintain inventory and configuration records for infrastructure and software
Collaborate with the Security Operations Center (SOC) on network security
Support software licensing and upgrades
Support data privacy and security audits
Provide technical support and mentoring
Maintain server rooms and ensure operational efficiency
Develop and implement business processes and documentation
Requirements:
Strong knowledge of Azure infrastructure management
Strong in network protocols (TCP/IP, DHCP, DNS, etc.), ideally candidates must hold a CCNA/CCNP etc.
Experience with FortiGate Firewalls and Windows Operating Systems
Familiarity with WAN, LAN, VPN, and wireless networks
Any experience working within merger/acquisition environment will be highly favoured
4 days per week onsite initially, dropping to 3 days after 3 months.
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We are looking for a highly motivated Sales Executive on a full time permanent basis in Stratford-upon-Avon. With a salary of between £30,000 and £40,000 with excellent commission opportunities the role is based onsite. Working for a leading supplier to the construction industry and energy and utilities sectors. This role may suit someone with internal sales, hire desk or a sales operation professional.
Purpose of the role:
This is a fast-paced, hands-on operational sales role based in the branch, focused on delivering high levels of customer care. The position is heavily centred on day-to-day transactional activities within a highly reactive environment.
Key Responsibilities for the Sales Executive:
Proactively prospecting for new leads within target sectors, via phone and email
Taking calls
Preparing multiple, tailored quotes, proposals, hire/sales contracts
Qualifying leads, contacting via phone email etc
Maintaining CRM database with activity, sales forecasts and pipeline
Follow up on leads, convert leads
Support marketing initiatives
Work closely with internal teams providing first class customer service and on time deliveries
Attend industry events
Support operational team s when required
Key Skills Required for the Sales Executive:
Proven track record in B2B sales, in a fast paced environment
Business development, prospecting, lead generation experience with high conversion rates
Sales experience from within the construction industry would be an advantage
Confident communications skills
Comfortable working in a targeted, fast paced environment
High levels of customer service
Ability to establish and nurture client relationship
High levels of own initiative, energy and drive
Excellent negotiation skills
Confident in outbound sales activities
What’s in it for you?
Salary £30,000 - £40,000
Mon to Fri 9.00 to 5.00 pm
25 days holiday + bank holidays
Excellent commission opportunities
Working as part of a supportive team
Training and development opportunities
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Answering calls to the help desk and taking details into our ticketing system
Assisting your line manager in diagnosing IT issues using remote access software
Keeping tickets up to date with developments etc.
Checking overnight back up of client's systems and reporting any issues the ticketing system.
Setting up new users on Microsoft servers and Exchange servers including hosted servers.
Assisting with on-site installation of PC’s and server projects
Assisting with on-site diagnosing as required
Assisting with mobile phone and high-speed broadband new orders and diagnosing
You will be involved with VPN, CCTV and Hosted Telephony (VoIP) so a great opportunity for the right candidate to gain a wealth of experience
Training:Information Communications Technician Level 3 (A level).Training Outcome:Potential for permanent employment after apprenticeship.Employer Description:PC Docs are an industry leading IT Support company with one goal – to provide reliable, cost-effective professional IT Support Services to businesses of all sizes.
IT infrastructure should support your business and be scalable enough to grow along with you while providing a reliable and robust foundation. For every second a business wastes trying to resolve IT related issues, that business is losing money. At PC Docs, we pride ourselves in providing a high-quality service, expert advice and ensure that the IT equipment and setup you have is appropriate for you. For the times where it does go wrong, you can rest assured our friendly IT support staff are at hand to offer a speedy resolution so you can get back to running your business.
PC Docs has been supporting businesses throughout the UK for almost 15 years, and we like to think we’ve done ourselves, our partners and our clients justice by providing a first-class IT support service. Don’t just take our word for it though, read through some of our client testimonials!
We guard our reputation and always ensure we’re there for our clients when they need us.Working Hours :Monday - Friday 9am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
What you’ll be doing as an IT Hub Desk Apprentice:
IT Stock Management: Organise, track, and support ordering of IT equipment
Customer Onboarding: Set up IT for starters and movers, collect kit from leavers, and follow security processes
2nd Line Support: Resolve hardware, software, and peripheral issues; diagnose and escalate when needed
Customer Experience: Act as a friendly point of contact and identify service improvements
Learning & Development: Train, shadow IT Hub Engineers, test new features, and begin learning automation tools
Training:
You’ll train with Firebrand Training, combining online learning with residential block release at their Wyboston Lakes training centre, with accommodation provided
Knowledge,skills and behaviours as set out in the Level 3 Information Communications Technician Standard
Training Outcome:
Permanent contract with a 18-24 month structured programme
Employer Description:Who are we? We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to comeWorking Hours :36-hour week over four working days plus one training day Monday - Friday. Exact Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Conduct routine inspections of premises and equipment, thus ensuring buildings, valuables or people are safe, secure,and set up to standard
Conducting health and safety checks
On and offboarding of staff members
Make sure new starters have desk allocation and all requirements to complete their duties
Any staff leaving make sure all items are returned on their last day of service
Keep the asset register and staff allocation documents up to date
Liaise with delivery personnel to ensure all deliveries are collected, inventoried, and placed securely
Furniture moving and assembling
Coordination of campus events
Conducting basic handyperson services such as fixing classroom/staff room equipment's and other DIY tasks such as painting, locks replacement/repairs, white board and soft board installation along with blind etc.
Handling heavy loads in a safe manner (manual handling training will be provided)
Monitor stock levels of office equipment and furniture and replenish as required
Store management - Monitoring stock levels and ordering consumables for storerooms like cleaning and refreshment
Act in front of house and greet students, visitors, and staff in a professional manner
Training:Facilities Services Operative Level 2 Apprenticeship Standard.Training Outcome:Full-time Facilites Officer position. Employer Description:GBS is a higher education provider offering a range of sector-relevant courses across eight campuses in London, Manchester, Birmingham, Leeds and beyond. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in banking, finance, accounting, business, tourism, healthcare – and more.Working Hours :Monday - Friday, shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Physical fitness....Read more...
Conduct routine inspections of premises and equipment, thus ensuring buildings, valuables or people are safe, secure, and set up to standard
Conducting health and safety checks
On and offboarding of staff members
Make sure new starters have desk allocation and all requirements to complete their duties
Any staff member leaving, make sure all items are returned on their last day of service
Keep the asset register and staff allocation documents up to date
Liaise with delivery personnel to ensure all deliveries are collected, inventoried, and placed securely
Furniture moving and assembling
Coordination of campus events
Conducting basic handyperson services, such as fixing classroom/staff room equipment and other DIY tasks such as painting, lock replacement/repairs, whiteboard and softboard installation along with blinds, etc.
Handling heavy loads in a safe manner (manual handling training will be provided)
Monitor stock levels of office equipment and furniture and replenish as required
Store management - Monitoring stock levels and ordering consumables for storerooms like cleaning and refreshment
Act in front-of-house and greet students, visitors, and staff in a professional manner
Training:Facilities Services Operative Level 2 Apprenticeship Standard.Training Outcome:Full-time Facilites Officer position. Employer Description:GBS is a higher education provider offering a range of sector-relevant courses across eight campuses in London, Manchester, Birmingham, Leeds and beyond. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in banking, finance, accounting, business, tourism, healthcare – and more.Working Hours :Monday - Friday, shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Physical fitness....Read more...
Responsibilities:
Interview and register candidates for temporary assignments
Carry out Right to Work (RTW) compliance checks
Write and publish job adverts on job boards and on our website
Upload blogs and marketing content to the company website
Search CV databases and social media platforms for candidates
Communicate with candidates via phone, email, and messages
Create candidate profiles for client submissions
Support email marketing and social media campaigns
Assist with weekly payroll and invoicing tasks
Answer and manage inbound calls professionally
Keep accurate records and update recruitment workflows in our systems
Take part in training covering telesales, account management, and presentations
Training:Teaching and learning the skills, knowledge and behaviours within Business Administration.Training Outcome:After six months, we’ll agree on the most suitable development route for you. Options include:
360-Degree Recruitment: Build your own client desk, managing sales, recruitment, and client relationships
Sales & Marketing Recruitment: Focus on lead generation and client acquisition through strategic campaigns
Service Delivery Recruitment: Specialise in sourcing talent and managing existing client accounts
Finance & Admin Support: Develop into a back-office role within finance or operations
Employer Description:Your Recruiters is a dynamic, multi-sector recruitment agency committed to delivering real value through genuine connections. We believe that by embracing diversity and inclusion, we can offer innovative recruitment solutions for both candidates and clients. We also buck the industry trend by excelling at internal recruitment and retention, creating a strong team culture where everyone thrives. Our focus on developing and retaining top recruiters ensures our clients and candidates benefit from expertise, consistency, and long-term partnerships that drive exceptional results.Working Hours :8:30am - 5:00pm. Monday - Friday (1 hour lunch break).Skills: Administrative skills,Attention to detail,Communication skills,Customer care skills,Number skills,Organisation skills,Problem solving skills,Team working....Read more...
Lead Support & Service TechnicianLocation: NorthamptonPermanent, Full-timeSalary Dependent on ExperienceOur client is a specialist in Mobile Computing, Data Capture and Warehouse Management. Combining their customisable software with the highest quality hardware and using barcodes as a language, they are providing cost effective and work efficient packages for effective Warehouse Management.Established in 1982, they have continuously pushed the boundaries to develop a solution and expand their product range - whilst maintaining a leading edge in technology for data collection and management.Brief Role OutlineThe Senior Service Delivery & Customer Support Lead is a senior, hands-on role responsible for overseeing day-to-day service delivery, maintaining service standards, and acting as an escalation point for complex customer and technical issues.This role provides operational leadership and technical oversight within the support function, working closely with management and project teams, while remaining actively involved in service delivery and continuous improvement.Key Responsibilities Service Delivery & Operational Oversight
Oversight of daily service desk and support activitiesManaging and maintaining the internal call management and logging systemTriage, prioritisation, and escalation of support requestsEnsuring support services are delivered in line with agreed SLAs and proceduresIdentifying and resolving recurring issues and service bottlenecksMaintaining standards across the Northampton office environment
Senior Support & Escalation
Acting as the senior escalation point for complex support and customer issuesProviding timely, high-quality solutions to technical and service-related problemsDetecting, tracking, and documenting software defects and inconsistenciesProducing and maintaining support documentation and knowledge-base materialsApplying quality engineering principles across the Agile product lifecycle
Leadership (Non-Managerial)
Providing day-to-day guidance and support to junior team membersSupporting apprentices through structured mentoring and on-the-job trainingPromoting consistent working practices, professionalism, and service standardsFlagging risks, capacity issues, and service concerns to senior management
(This role does not carry formal line-management responsibility.)Projects & Continuous Improvement
Contributing to project delivery by reviewing specifications and requirementsSupporting system, integration, and regression testing where requiredAssisting with the development of automation scripts and service improvementsIdentifying opportunities to improve service methods, workflows, and efficiencyWorking closely with project teams and other departments
Stakeholder & Communication
Attending weekly project meetings and relevant operational meetingsPreparing input for service performance reporting and customer updatesSupporting customer communications where technical input is requiredBuilding effective working relationships across teams and departments
Skills & Experience
Significant experience in a senior support or service delivery roleStrong technical problem-solving and diagnostic skillsExperience working with service desks, ticketing systems, and SLAsAbility to provide leadership without formal people managementStrong communication and documentation skillsComfortable balancing hands-on work with senior-level oversight
INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
We are looking for a creative and versatile Marketing Assistant to join a highly successful business based in Buckingham who have worked in the garage equipment sector for decades. The role is part time 24 - 32 hours a week (with flexibility on how these hours are worked) and permanent with a salary of between £25,000 and £28,000 pro rata. Working closely with the European head office you’ll use your creative talent to strengthen the visual communication, contribute ideas supporting various projects and events, growing the brand awareness.
Key Responsibilities for the Marketing Assistant:
Designing marketing content in line with the brand
Working closely with European head office supporting marketing campaigns and activities
Developing and optimising photo and video material
Performing various desktop publishing tasks to prepare collateral for production
Regular communication with head office
End to end project management
Key Skills and Experience Required for the Marketing Assistant:
Experience with Canva and Adobe Creative Cloud (including InDesign, Photoshop, Illustrator, and Premiere)
Knowledge of graphic design and desk top publishing
CAD experience would be an advantage
Experience of photography, creating, editing and publishing video content
Detail orientated with the ability to consistently compose colour and imagery
Creative with a proactive nature
A collaborator, able to work independently
Driving licence (preferred)
What’s in it for you?
Part time 24 – 32 hours a week
Salary £25,000 - £28,000 pro rata
22 days hol +bank hols, increasing with service (pro rata for part time)
Training, support and development
Working for a successful, established business
Private healthcare for you and your family after six month probation
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Create, manage, and update work tickets and complete time worked on the issues
Assist clients with installation, configuration, and ongoing usability of supported hardware, software, and services
Escalate issues up the line to the Support Desk Manager for further action as required
Update Client information on internal system
Respond to client enquires to find and fix their problems
Assist clients with installation, configuration, and ongoing usability of supported hardware, software, and services using computer components such as RAM, CPU, GPU
Helping resetting passwords internally and externally
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.Employer Description:At Accelerator, we provide a comprehensive selection of services designed to cater to the varied needs of our B2B clients. Whether it's Network Infrastructure or Cyber Security, we are dedicated to delivering customised IT and telecom solutions for businesses of every size. Plus, switching to Accelerator is seamless and hassle-free, ensuring you can quickly benefit from our expertise and support.Working Hours :Monday -Friday – 08:30 am – 5:30 pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Team working....Read more...
Compliance Technician - Fixed Term Contract- 3 to 6 months - Salary pro rata £42,000 - Moorgate CBW have a new opportunity for a Compliance Technician to support the Engineering Manager for a Critical contract based in Moorgate. The position will deliver a planned and corrective test, inspection and maintenance service to statutory and mandatory building systems and assets at sites in accordance with laid down policy, procedures and safe working practice. To deliver a compliant estate of statutory and mandatory assets and systems in accordance with the appropriate legislative standard, business policy and procedure. As directed by Technical and Compliance Operation. Package & working hoursA basic salary of £42,000 PRO RATAMonday to Friday - 08:00 am - 17:00 pm25 days holiday + Bank HolidaysCompany Pension SchemeExcellent career progression opportunitiesKey Responsibilities: Planning the efficient and effective maintenance of M&E Plant and Equipment.Ensure that Planned Preventive Maintenance is carried out in line with task schedules and industry best practices.Working with the help desk and supervisor, use CAFM to delegate Planned Preventive Maintenance tasks to the team, ensuring optimum levels of service delivery are being achieved.Work closely with key stakeholders to effectively plan subcontracted labour around a busy event schedule.Regularly update the OP18 Maintenance Planner to track progress of assets against target dates.Requesting and reviewing RAMS for all subcontracted work, ensuring contractors are fully competent to undertake their roles.Carrying out inductions and issuing Permits to work for subcontracted labour.Collate information from service reports, identifying remedial works and obtaining quotes to rectify.Track remedial work progress, making sure all necessary authorisations have been obtained from the client for chargeable work.Identify and price extra works/capital spend projects arising from service reports and bring them to the attention of the contract manager.Ensure appropriate control measures are being implemented to ensure statutory, policy and contractual commitments are met. Uploading relevant documents to systems and closing out work orders.Maintaining customer focus within all areas of operational activities, effectively managing relationships with key client contacts.Control of CAFM systems, ensuring all preventative works are captured and status is evident within systems.Updating Logbooks on shared drive and hard folders.RequirementsUp-to-date technical knowledge of Water, fire and environmental control measures, building control requirements, and the Health and Safety at Work Act.Knowledge of certain systems is desirable. (CAFM, MySupplier, E-logbooks)Experience within technical and or hard services is essential.Practical experience must include engineering experience in a similar environment.Excellent verbal and written communication skills.Numerate and computer literate. Experienced with MS Office applications.Incumbents must have a high level of energy, be self- starters and confident in manner.Organised, able to prioritise and deliver within high-pressure, business critical environments.Please send your CV to Archie Reed of CBW Staffing Solutions to avoid missing out on the role!....Read more...
At Thatcham Research, we’re looking for an enthusiastic and motivated IT Apprentice to join our friendly IT Services team. You’ll work alongside experienced professionals who will support your development every step of the way, helping you build the technical skills and confidence needed for a successful career in IT. You’ll work towards the ICT Apprenticeship Level 3, which typically takes 18-24 months to achieve.
What you'll be doing:
You’ll play a key role in keeping our people connected and our technology running smoothly. During your apprenticeship, you’ll learn how to:
Set up and maintain IT hardware, software, mobile devices and user accounts
Provide first‑ and second‑line support, helping colleagues troubleshoot issues in person, remotely or via our service desk
Monitor system performance, support security processes and help manage our IT asset register
Create useful documentation and knowledge base articles
Develop strong customer service and communication skills as you assist users at all levels of the business
Understand cybersecurity fundamentals and follow best‑practice standards
You’ll be supported by your line manager, mentors, and the wider IT Services team — including specialists in cloud, security and IT transformation.Training:Skills & experience you might have:
You don’t need previous IT work experience - just a passion for technology and a willingness to learn. You’ll thrive if you have:
An interest in IT fundamentals (hardware, software, networks, operating systems)
Problem‑solving skills and a logical approachConfidence communicating with both technical and non‑technical people
A positive attitude and desire to grow your skills
GCSEs in English and maths (Grade 4/C or above) or equivalent (desired but not essential)
We’ll help you build essential technical skills throughout your apprenticeship, including troubleshooting, system administration, Microsoft 365, Active Directory, Azure, Intune and more.Training Outcome:IT Services Engineer.Employer Description:At the cutting edge of automotive research in the UK, Thatcham Research has a unique role in shaping the design of new vehicles and influencing ever higher standards of safety, security and repair. With an on-site Crash Laboratory, Repair Technology Centre and Training Academy, our research expertise is driving some of the very latest automotive developments in technology, materials and standards in this fast moving and highly technical industry.Working Hours :Our standard working hours are 8:30 - 16:30 Monday - Thursday, early finish on Friday - 8:30 - 15:45.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Team working,Initiative....Read more...
This is an excellent opportunity for someone at the start of their career in IT. The IT Analyst Apprentice will work closely with our support team, assisting customers via telephone, email, and our ticketing system. You will develop hands-on technical skills while supporting a variety of technologies across multiple clients.
Key Responsibilities:
Provide 1st Line Support to customers via phone, email, and ticketing systems
Log, categorise, and manage support tickets to resolution or escalation
Assist with Windows 11 troubleshooting, configuration, and general desktop support
Support Microsoft 365 applications, including account management and basic administration
Build, configure, and deploy laptops and other end-user devices
Perform basic server checks and assist with server support tasks under supervision
Support customers during onsite visits when required
Maintain accurate documentation and follow internal processes
Learn and adopt industry best practices as part of your apprenticeship training
Essential Skills & Attributes:
A genuine interest in technology and desire to build a career in IT
Willingness to learn and take direction from senior engineers
Strong communication skills, both verbal (phone and in person) and written
Good problem-solving abilities and attention to detail
Confident, professional, and customer-focused attitude
Ability to work as part of a team in a hybrid environment
Full UK Driving Licence (required for occasional site visits)
Desirable Skills (Not Essential)
Basic understanding of computer hardware and operating systems
Familiarity with Microsoft 365 and Windows operating systems.
Previous customer service experience
Knowledge of ticketing systems or ITIL concepts
What We Offer:
Full apprenticeship training and support
Hands-on experience with real-world IT systems across multiple businesses
Opportunity to be part of a fast-growing MSP with a strong presence in the heart of London
Opportunities to progress within the company after successful completion
Hybrid working model with modern office facilities
Supportive and friendly team environment
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:We are a reputable Managed Service Provider (MSP) supporting a wide range of businesses across London and the South-East of England. We deliver high-quality IT support, infrastructure solutions, and cloud services. As we continue to grow, we are seeking an enthusiastic IT Analyst Apprentice to join our service desk team.Working Hours :Monday - Friday, 9.30am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Hardware and software,Motivated,Positive attitude,Passion for ICT....Read more...
Provide 1st line IT support via phone, and Servicedesk Portal
Log, manage and update service desk tickets accurately
Communicate clearly with users, keeping them informed of progress and resolutions
Troubleshoot IT issues remotely and, where required, visit other Comfy Group sites
Learn and follow IT processes to ensure efficient issue resolution
Assist with IT administration tasks such as ordering equipment and managing spares
Demonstrate a positive, “can-do” attitude when supporting users
Carry out other appropriate duties under supervision, as directed by the Head of IT
Commit to completing the full apprenticeship programme and actively participate in all training sessions
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Comfy Quilts Ltd is a UK-based manufacturer specialising in the design and production of bedding products, including quilts, pillows, duvets and mattress protectors. A family-run business founded in the 1970s, the company supplies both its own brands and private-label products for major retailers and well-known names in the bedding industry.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working....Read more...
Application & IT Support Engineer Crewe - Hybrid Up To £35,000We are looking for a proactive, technically confident 1st Line Support Engineer to join our highly successful, and rapidly expanding client’s team. This is a key role within the IT function, combining BC application support with 1st line IT service desk responsibilities.You will act as the first point of contact for technical queries across the business, ensuring users receive fast, accurate, and high-quality support. A strong understanding of Business Central and the ability to troubleshoot functional and technical issues is essential.This role would suit someone who thrives in a busy environment, enjoys solving problems, and takes real ownership of their work. If you are from a 1st Line Support Engineer, Applications Support Agent, IT Support, IT Consultant or similar role this opportunity is not to be missed.The Role:
Provide 1st line IT support across hardware, software, networks, and cloud services.
Deliver specialist support for Microsoft Dynamics Business Central, including triage, investigation, and resolution of BC-related incidents.
Troubleshoot business application issues, integrations, and user errors within BC and connected systems.
Manage new starter onboarding: account creation, hardware configuration, and access setup.
Assist users with daily system operations, ensuring they understand how to effectively use BC and other core applications.
Administer user permissions across multiple platforms, maintaining strict adherence to the Principle of Least Privilege (PoLP).
Work closely with the IT Manager on infrastructure projects, upgrades, and system improvements.
Escalate complex technical issues to internal teams or external vendors when needed.
Maintain accurate technical documentation, knowledge base articles, and support procedures.
Act as a key liaison for IT suppliers, software providers, and support partners.
Deliver ad-hoc user training, best-practice guidance, and system walkthroughs.
Ensure compliance with IT policies, security standards, and internal processes at all times.
You:
Demonstrated experience supporting end users for IT & Applications.
Strong technical troubleshooting ability with excellent problem-solving skills.
Confident working independently and managing workloads under pressure.
Highly organised with strong prioritisation and multitasking capability.
Excellent communication skills, both written and verbal, with the ability to translate technical language for non-technical users.
Strong attention to detail and a commitment to delivering high-quality service.
Curious, analytical mindset with a desire to continually develop technical knowledge.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
Front Office Manager | 5 Luxury Resort in the MediterraneanThe PropertySet against the backdrop of the Mediterranean, this 5-star property is a benchmark for luxury and scale. With over 300+ bedrooms and an international clientele, they blend the warmth of Mediterranean hospitality with the rigorous precision of global luxury standards.They are currently seeking a dynamic, seasoned Front Office Manager to lead the department.The RoleAs Front Office Manager, you will be the heartbeat of the hotel’s operations. You will lead, inspire, and develop an international team of 20 professionals, ensuring that the guest journey - from pre-arrival to departure - is seamless, personalized, and reflective of a true 5-star experience.
Strategic Leadership: Manage the daily operations of the Front Desk, for a high-volume, 300+ room environment.Standard Bearer: Maintain and elevate service levels in line with Forbes 5* Standards and/or international 5-star benchmarks.Team Development: Mentor a diverse, multicultural team of 20, fostering a culture of excellence and professional growth.System Expertise: Drive efficiency through OPERA, ensuring guest data, key info and billing are managed with absolute precision.Guest Centricity: Act as the primary point of escalation for guest feedback, turning challenges into opportunities for "wow" moments.
The Profile
The Experience: You have a proven track record as a Front Office Manager in a 300+ room 5-star hotel.Luxury Pedigree: Direct experience within a Forbes 5* rated or high-end 5* luxury international environment is essential.The Manager: You are a natural leader with experience managing large, international teams and a passion for multicultural work environments.Technical Proficiency: Expert-level knowledge of OPERA Cloud/V5 is required.The Personality: You are resilient, ultra-organized, and possess that specific Mediterranean flair for hospitality combined with a "perfectionist" mindset.Languages: Fluency in English is mandatory; other languages are advantagous.
Package & Benefits
Salary: €3,000 – €4,000 Gross per month (depending on experience).Opportunity to work in a world-class destination with a prestigious international team.Career progression opportunities within a global luxury group
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Supporting the workshop team with arranging deliveries, including deliveries of stock to engineers
Working on serial numbers, configuration, testing and building PC’s
Assisting engineers with hardware and software installations as well as some callouts and completing reports
Working on the support desk when instructed
Assisting with returns and dealing with faults and repairs as well as ensuring all related paperwork has been completed
Supporting the Stock Controller with despatch of goods, booking in items and allocating items to engineers or clients
Ensure that the workshop is kept clean and tidy
Perform installations consistent with the company’s standard operation procedures.
Refer any outstanding issues to Engineers or Team Leaders
Ensure that client is kept up to date with all changes
Liaise with workshop to arrange despatch of additional items if needed
Perform maintenance callouts as and when instructed
Complete reports in line with company’s standard operating procedures ensuring that information is clear for future reference
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:We are a fast-expanding managed service provider supporting health care clients and a variety of businesses in the UK, Republic of Ireland and Europe with over 38 years’ experience in delivering managed IT services to over 2000 clients.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Problem solving skills....Read more...
Helpdesk & User Support:
Provide first-line technical support via phone, email, remote and in person
Log and manage support tickets using the IT service desk system
Diagnose and resolve common hardware, software, and connectivity issues
Escalate more complex issues to IT Manager and external IT Support
Technical Tasks (Supervised Level 2 Exposure)
Assist with configuring and deploying PCs, laptops, printers, and mobile devices
Support basic network troubleshooting under supervision
Help with user account management (password resets, permissions, access requests)
Assist in maintaining asset registers and equipment tracking
IT Operations & Apprenticeship Learning:
Work alongside IT Manager on small IT and company projects
Maintain good documentation and follow IT policies and procedures
Participate in apprenticeship learning sessions, assessments, and coursework
Apply new knowledge and skills to day-to-day tasks
Potential Exposure to Data analysis and report automation tasks
Training:
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard
The training covers the following core occupational duties:
https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2 Training Outcome:
During this apprenticeship, you will follow a fully supported training programme with The Apprentice and Training Partnership, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as an ICT Support Technician
Employer Description:Founded as Edwards Brothers in 1909, Edbro has pioneered some of the most significant advancements in the hydraulic industry, including the first tipping body for vehicles and telescopic cylinders. With 53 patents throughout our history, innovation is in our DNA.
Today, we continue that legacy from our 220,000 sq ft, state-of-the-art facility in Bolton, where we design, manufacture, and supply advanced hydraulic cylinder solutions to customers around the world.Working Hours :Monday -Thursday, 8.00am - 4.30pm and Friday, 8.00am - 1.00pm. (likely working remotely once a week on release days to be undisturbed)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience,Passion for IT....Read more...
Karcher is a trusted, global brand in professional cleaning solutions and this role sits right at the heart of how customers experience it on the ground. We’re supporting Karcher with the hire of a Field Sales Demonstrator to join their established field team, covering the South East and London. This is not a desk based sales role. It’s a hands-on, customer and commercial support position for someone who enjoys being out on sites, building relationships, and making things work properly.
You’ll act as the bridge between customer sites and Karcher’s internal sales and service teams helping contracts land smoothly, training people to use equipment confidently, and spotting opportunities to improve how sites are set up and supported.
This is a long-term opportunity within a small, experienced and well-supported team, where attitude, confidence and people skills matter just as much as background.
What you’ll be doing
Visiting customer sites, distributors and end users across the South East and London
Demonstrating Karcher professional equipment and showing teams how to use it properly
Supporting contract mobilisation and new site setups
Training site staff when new machines or solutions go live
Conducting site surveys and identifying improvement or upsell opportunities
Feeding leads, site insights and updates back into the sales and internal teams via CRM
Supporting Key Account Managers by handling site level activity
Managing your own diary, travel and planning across a large and varied territory
What we’re really looking for
Someone confident, personable and comfortable talking to people at all levels
A natural relationship builder who enjoys being customer-facing
Hands-on, practical and happy being active and on their feet most of the day
Organised and self-driven, able to manage their own schedule and workload
Curious and willing to learn the technical side of products and solutions (full training provided)
Comfortable working independently across a wide territory
Full UK Driving licence
Backgrounds that tend to work well:
Field support or sales support roles
Hospitality or retail management
Customer service in technical, equipment or showroom environments
Service, admin or internal roles that have moved into customer facing field work
What’s in it for you
Starting salary: £32,888 per year, plus London Weighting: £3,600 per year where applicable (£300 per month)
Training: Structured onboarding and product/technical training through Karcher’s internal academy
Benefits: Company van, personal use too, Pension, health plan, critical illness cover, sick pay, staff discounts....Read more...
Field Support Executive
South East & London (Field-Based) | £32,888 + London Weighting (£3,600 where applicable)
Monday-Friday, Flexible Hours
Karcher is a trusted, global brand in professional cleaning solutions and this role sits right at the heart of how customers experience it on the ground. We’re supporting Karcher with the hire of a Field Support Executive to join their established field team, covering the South East and London. This is not a desk based sales role. It’s a hands-on, customer and commercial support position for someone who enjoys being out on sites, building relationships, and making things work properly.
You’ll act as the bridge between customer sites and Karcher’s internal sales and service teams helping contracts land smoothly, training people to use equipment confidently, and spotting opportunities to improve how sites are set up and supported.
This is a long-term opportunity within a small, experienced and well-supported team, where attitude, confidence and people skills matter just as much as background.
What you’ll be doing
Visiting customer sites, distributors and end users across the South East and London
Demonstrating Karcher professional equipment and showing teams how to use it properly
Supporting contract mobilisation and new site setups
Training site staff when new machines or solutions go live
Conducting site surveys and identifying improvement or upsell opportunities
Feeding leads, site insights and updates back into the sales and internal teams via CRM
Supporting Key Account Managers by handling site level activity
Managing your own diary, travel and planning across a large and varied territory
What we’re really looking for
Someone confident, personable and comfortable talking to people at all levels
A natural relationship builder who enjoys being customer-facing
Hands-on, practical and happy being active and on their feet most of the day
Organised and self-driven, able to manage their own schedule and workload
Curious and willing to learn the technical side of products and solutions (full training provided)
Comfortable working independently across a wide territory
Full UK Driving licence
Backgrounds that tend to work well:
Field support or sales support roles
Hospitality or retail management
Customer service in technical, equipment or showroom environments
Service, admin or internal roles that have moved into customer facing field work
What’s in it for you
Starting salary: £32,888 per year, plus London Weighting: £3,600 per year where applicable (£300 per month)
Training: Structured onboarding and product/technical training through Karcher’s internal academy
Benefits: Company van, personal use too, Pension, health plan, critical illness cover, sick pay, staff discounts....Read more...
Providing meticulous and friendly first line IT support via phone, email, and in person
Assisting with configuration and maintenance of internal IT systems
Supporting the setup, configuration, and maintenance of customer IT systems
Taking ownership of assigned tasks and mini-projects, ensuring they are completed to a high standard
Helping mitigate IT security risks and escalating issues where necessary
Updating CRM and PSA systems with accurate customer and technical information
Working closely with the IT Director, IT Engineers, Senior Engineers, print engineering and admin teams
Delivering support, guidance, and training to customers and colleagues
Being proactive in identifying and resolving IT issues before they escalate
Training:Why choose our Cloud Network Specialist apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
Learn about core networking principles, including network addressing, cloud, virtualisation and security
Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
Train with QA – the largest and leading provider for both Microsoft and AWS training
Learn technical content that aligns to, and is relevant to, employers and the market
Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.Training Outcome:Upon successful completion of the apprenticeship, you’ll have the opportunity to progress within the business into roles such as:
Cloud Network Engineer
IT Support Engineer (2nd Line / 3rd Line)
Cybersecurity Technician
Field Engineer
Senior Specialist roles within our growing IT team
Inception is committed to nurturing long-term talent—meaning the right apprentice can build a solid career with us, with continuous training, development, and career advancement.Employer Description:Inception is a trusted managed print and IT services provider with nearly 20 years of industry experience. We specialise in helping organisations streamline their IT and printing environments through innovative solutions, cost savings, and exceptional customer service.
Our team of certified professionals works closely with clients to build tailored solutions that simplify their operations and enhance efficiency.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,UK driving licence....Read more...
Job Description:
Our client based in Newcastle, is seeking an experienced and proactive GTS Engineer to join their dynamic technology function. This is an excellent opportunity for a technically skilled professional to play a key role in delivering enterprise-wide IT projects and initiatives within a complex and fast-paced environment.
Skills/Experience:
Proven experience in a 3rd Line IT Engineer or similar role, ideally in an enterprise or financial services environment.
Strong technical background in Microsoft technologies, including Windows operating systems and Office 365.
Working knowledge of ITIL processes, particularly incident, change and problem management.
Previous experience with cloud infrastructure management and migration.
Strong grasp of networking, infrastructure and hardware troubleshooting.
Experience with AV/conference room technology setup and support.
Demonstrated ability to manage multiple projects simultaneously, delivering high-quality outcomes on time and within scope.
Excellent communication skills, with an ability to engage effectively with both technical and non-technical stakeholders.
Strong analytical, organisational and problem-solving skills.
Desirable:
Experience with Azure, Hyper-V, or similar enterprise technologies.
Knowledge of automation or scripting tools (e.g., PowerShell).
Core Responsibilities:
Lead the delivery and implementation of Microsoft upgrades, including Windows and Office environments, all while ensuring minimal disruption to users.
Contribute to change management, incident management and business continuity planning and execution, maintaining robust operational resilience.
Provide third-line support across the IT Service Desk, resolving complex technical issues and supporting junior team members.
Troubleshoot and resolve enterprise-level IT issues across systems, applications and infrastructure.
Collaborate with cross-functional teams to design and implement IT solutions that align with business objectives.
Support system migration projects from planning through post-migration phases.
Develop and maintain comprehensive documentation for systems, processes and procedures to promote knowledge sharing across teams.
Oversee the setup and maintenance of AV and meeting room technology, ensuring smooth operation.
Contribute to continuous improvement through knowledge transfer, mentoring and sharing of best practices across the IT function.
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16292
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM....Read more...
As a Dental Receptionist, you have the first contact with the patient, and the professional appearance, behaviour, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside
Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed
Booking and amending appointments, answering the phone, updating patient records
To answer the telephone promptly and in the prescribed manner
Ensure that the answer machine messages are switched on and off at the relevant times of the day
Check the telephone for messages that may have been left and return the calls as required
Ensure the reception emails are checked frequently and all emails responded to
Accurately update and protect patient information including on the patient electronic database
Book next appointments before the patient leaves the practice
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls
Ensure that the appointment system is efficient and accurate
Ensure the appointments books are kept full as possible
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments
Accessing sensitive information whilst always maintaining patient confidentiality
Ensuring patients are aware of the dental services and products we offer
Build and nurture great working relationships with the clinical team and practice team
Be actively involved in the smooth running of the practice by working well with the practice team
Work at other practice locations from time to time as required
Role model the Riverdale Values 'Be the Best We Can Be, Do the Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy
Record lab work back when returned to the practice from the lab
Send out ‘Failed to attend’ letters the same day to the relevant patients
Record and send out patient recalls
Manage open courses as directed by the Practice Manager
Organise stock supplies and control for reception
Remove safely any hazards from the waiting area (e.g., stock deliveries)
Ensure all relevant forms for NHS and private are completed
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner
Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them. Upon completion of this 12-month Apprenticeship, you will have obtained your Customer Service Practitioner Apprenticeship Level 2.Training Outcome:There is a possibility of being offered a full-time role after successful completion of the apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday - Friday (08:15 - 17:30)Skills: Attention to Detail,Customer Care Skills,....Read more...
A new opportunity has become available for a Senior Dental Receptionist to join a modern, fully private dental practice located in the heart of Marylebone.Start date – As soon as possible.The practice are looking for a confident, experienced, and proactive Senior Front of House Lead to take charge of the reception team. This is a key leadership position for someone who thrives on structure, teamwork and delivering an exceptional patient experience, every time.The Role:You’ll lead and manage all front-of-house operations, ensuring smooth day-to-day running and inspiring our team to deliver five-star service. You’ll also work closely with our Practice Manager, Treatment Coordinator, Marketing, and Clinicians to support patient flow, convert new leads, and uphold our reputation for care. This is not just a reception role it’s a chance to lead, coach and improve performance across front-of-house.Key Responsibilities
Deliver a warm, professional welcome to all patients, in person, on the phone, and via email.Lead, support, and train the reception team to maintain high standards in communication and service.Coordinate diaries with the Practice Manager, clinicians and TCO to ensure smooth patient flow.Manage new patient enquiries, logging, tracking and converting leads with the TCO.Monitor performance KPIs, including conversion rates, reviews collected, and debt collection.Oversee incoming referrals and manage the patient onboarding journey.Ensure consistent and timely responses to all emails, voicemails and messages.Maintain the patient lead tracker and actively follow up to ensure bookings are completed.Collaborate with the Marketing and TCO team to encourage Google reviews and testimonials.Accurately process payments, deposits, and invoices, and manage the debtors list.Keep patient records accurate and up to date via Dentally (or similar PMS). Uphold practice protocols and compliance, and reflect our holistic values in every interaction
What a Typical Day Looks LikeYou’ll start by reviewing the day’s diary and preparing for the morning huddle. Throughout the day, you’ll welcome patients, support your team, manage referrals and enquiries, follow up payments, and communicate clearly with clinicians, the treatment coordinator and the Practice Manager, always staying calm, professional, and focused on a smooth flow for everyone.Working HoursFull-time, 42.5 hours/week (excluding one-hour lunch break). Monday to Friday, with a weekly rota including:
Monday or Thursday (alternating): 08:00 – 18:30Alternate day: 08:00 – 17:30Tuesday to Wednesday: 08:00 – 17:30Friday: 08:00 – 16:30
Essential Experience:
Minimum 3 years' experience in private dental reception.Strong leadership skills — able to coach, motivate and guide a small team.Strong patient management skills - able to guide and support patients with their careConfident with dental software (Dentally preferred).Excellent knowledge of private dentistry and treatment processes.Calm, polished, and organised — especially under pressure.
Desirable Experience:
Financial admin experience (debtors, deposits, invoicing).Experience in a wellness-focused or holistic practice.Familiarity with Google/Office software and digital tools
Why You’ll Love Working With Us
Your birthday off — to celebrate your day, your way.In-house training from award-winning clinicians.External CPD opportunities fully supported by the practice.A calm, wellness-focused workplace in Marylebone with great transport links.A supportive, values-led team culture: Positive. Curious. Respectful. Community-driven. WOW Creators.
Pay: From £33,000.00 per yearHow to ApplyPlease send your CV and a short cover note with the subject:Senior Front of House LeadCompulsory Task: Include a paragraph (100–150 words) answering the question:“What does an exceptional patient experience mean to you, and how would you ensure every day at the front desk runs smoothly from morning huddle to the final patient?”....Read more...
As a Dental Receptionist, you have the first contact with the patient, and the professional appearance, behaviour, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside
Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed
Booking and amending appointments, answering the phone, updating patient records
To answer the telephone promptly and in the prescribed manner.
Ensure that the answer machine messages are switched on and off at the relevant times of the day
Check the telephone for messages that may have been left and return the calls as required
Ensure the reception emails are checked frequently and all emails responded to
Accurately update and protect patient information including on the patient electronic database
Book next appointments before the patient leaves the practice
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls
Ensure that the appointment system is efficient and accurate
Ensure the appointments books are kept full as possible
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments
Accessing sensitive information whilst always maintaining patient confidentiality
Ensuring patients are aware of the dental services and products we offer
Build and nurture great working relationships with the Clinical team and Practice team
Be actively involved in the smooth running of the practice by working well with the practice team
Work at other practice locations from time to time as required
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy
Record lab work back when returned to the practice from the lab
Send out ‘Failed to attend’ letters the same day to the relevant patients
Record and send out patient recalls
Manage open courses as directed by the Practice Manager
Organise stock supplies and control for reception
Remove safely any hazards from the waiting area e.g., stock deliveries)
Ensure all relevant forms for NHS and private are completed
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner
Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years.
We’re privileged to help individuals unlock their potential and realise the value of their skills and talents.
As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them.
Upon completion of this 12-month Apprenticeship, you will have obtained your Customer Service Practitioner apprenticeship L2 Apprenticeship. Training Outcome:There is a possibility of being offered a full time role after successful completion of the apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday-Friday (08:45-18:00) Saturday (08:45-13:00)Skills: Administrative Skills,Attention to Detail,Patience,....Read more...
