What You’ll Do at UA92As a Cyber Security Apprentice, you’ll be right at the heart of our IT and Cyber function. You’ll:
Support the UA92 Service Desk, helping staff and students with technical issues
Learn how to monitor, protect and defend systems against threats.Get involved in incident response, supporting investigations and helping to strengthen defences
Work alongside experienced professionals, seeing first-hand how cybersecurity underpins everything we do
Gain exposure to cutting-edge tools and techniques that protect data and keep systems secure
Training:You’ll spend 4 days a week working at UA92 in our Digital Services team, gaining hands-on experience, and 1 day a week learning with UA92’s expert team, developing your knowledge and skills step by step.Training Outcome:
Cyber Security Technician
Employer Description:UA92 actively seeks diverse, bold, and compassionate talent who thrive in inclusive environments and want to make a meaningful impact. At UA92, We Care, We’re Inclusive, and We’re Brave & Bold, and we’re looking for someone who shares these values.Working Hours :Monday to Friday between 8am to 6pm, shifts, may work evenings and weekends to help out with open days and events.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
IT Field Engineer – CornwallOn-site & field workFull driving license is required for this roleSalary – Up to £32,00 per annumIT Field Engineer required for a leading client based in Cornwall. My client is currently seeking a Field Support Engineer to join their dynamic Managed Service Provider (MSP) team. This is an excellent opportunity for an IT professional looking to gain varied hands-on experience in a fast-paced setting or for a desk-based engineer seeking their next challenge with a leading provider. In this role, you'll work with a diverse range of technologies, clients, enhancing your technical expertise, problem-solving abilities, and client engagement skills.Key Skills and Responsibilities:
Travelling to various client locations to deliver on-site IT support, including installing and configuring IT hardware and software (servers, PCs, printers, networking devices)
Troubleshoot and resolve escalated technical issues efficiently, both remotely and in person.
Support Microsoft 365, Windows Server, and networking technologies.
Proven experience in Second Line IT Support.
Strong expertise in Microsoft 365 (Email concepts, SharePoint, OneDrive, Azure AD).
Solid understanding of networking (LAN, WAN, VLAN, WiFi, IPsec, VPN)
Hands-on experience with Windows Servers (Active Directory, DHCP, DNS, GPOs, Print Management).
Excellent communication skills with the ability to engage professionally with clients.
A full driving licence (client site visits required).
Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!Crimson is acting as an employment agency regarding this vacancy....Read more...
Logging of service desk tickets into our helpdesk systemBuilding and preparing machines before they are sent out to clients
Creation of weekly, monthly and ad-hoc reports using PowerShell and other tools.
Fault finding desktop, laptop and servers at both a hardware and operating system level
Helping our clients with their IT problems via email, telephone and remote-control tools
Office 365 and Active Directory user and systems management
Installation, configuration and maintenance of various cloud systems such as anti-spam, firewall, DNS and email services
Training:Information Communications Technician Level 6.
An apprenticeship includes regular training with Althaus Digital At least 20% of your working hours will be spent training or studying.Training Outcome:There will be a full-time role available for a hardworking apprentice who excels in both the job role and their apprenticeship studies.Employer Description:The IT support partner for your business! For over 10 years, Ace IT has been providing excellent support services to organisations across the East Midlands. Our team of computer experts are here to make your life easier, take away your IT worries and help secure your systems.Working Hours :Monday to Friday – 8:30am – 5:00pm with an hour lunch break.
**Once you become more experienced you will join the rota shifts of 8:00am – 4:30pm and 9:30am – 6:00pm.*Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
Provide first-line and escalated technical support for our core business applications, helping with troubleshooting IT issues
Collaborate with senior stakeholders and technical teams to diagnose and resolve complex software and hardware issues
Assist in planning, implementing, and testing upgrades and new technologies, providing change management support to the business
Collate performance statistics and analyse data to support decision-making and enhance the rollout of applications
Maintain accurate and detailed documentation of issues, resolutions, and system changes
Support the service desk team and ensure all application support requests are handled efficiently and according to agreed-upon procedures
Training:
Applications Support Lead Level 4 (Higher national certificate)
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position
Employer Description:Searchmove provide a one-stop shop for legal professionals who conduct transactions for residential and commercial property. With direct connections to official data source providers such as Local Authorities, Water Companies, The Coal Authority, Environmental data providers and many more enable us to offer over 100 due diligence search reports straight to your desktop.Working Hours :Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working....Read more...
Reception Manager – Prestigious Hospitality Group London £55,000 - £60,000We’re looking for a Reception Manager who lives and breathes guest interaction. This isn’t just about running a desk, it’s about managing front-of-house operations, ensuring a seamless guest experience, and acting as the ambassador for the business – people will remember you and your team. You’ll be visible, hands-on, and the face of hospitality for every guest who walks through the door.Key Responsibilities: • Lead the reception team with energy and confidence, ensuring smooth day-to-day operations. • Be on the floor – greeting guests, touching tables, and resolving issues in the moment. • Recruit, train, and develop a motivated reception team. • Maintain high standards of service, communication, and the overall guest journey. • Manage reservations, seating and guest flow with precision and care. • Champion innovation and constantly seek ways to enhance the guest experience.The Ideal Candidate: • A natural host – warm, personable, and always guest-first. • Proven experience as a Reception Manager (or similar) in a high-volume, premium dining environment. • Hands-on leadership style – present on the floor, not hidden in the office. • Strong communicator with excellent organisational skills. • Skilled in managing large teams and motivating individuals. • Super user of OpenTable, SevenRooms, or TripleSeat. • Ambitious and excited to grow with a leading hospitality group.Apply now: kate@corecruitment.com....Read more...
Provide technical support to customers both internal and external through a range of communication channels
Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
Interpret technical specifications relevant to the ICT task
Apply the appropriate security policies to ICT tasks in line with organisational requirements
Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues
Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues
Training:Level 3 Information Communications Technician qualification to be gained at the end of the apprenticeship.
One day per week is to be allocated to studies.Training Outcome:Following the successful completion of your apprenticeship you will move into an IT Service Desk Analyst position.Employer Description:We are a renowned world leader in rapidly deployable military bridging systems and a key partner in the UK MoD’s Boxer armoured vehicle programme.
We are proud of our heritage and our reputation of providing the highest quality engineering solutions. As a trusted partner to military customers around the world, our employees are the very heart of our company. We have a skilled and experienced workforce dedicated to achieving excellence in all areas of the business, from Engineering to Project Management, Business Support to Operations.Working Hours :Monday - Thursday 08:00 - 16:30, Friday 08:00 - 13:00Skills: IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Patience....Read more...
Senior Infrastructure Engineer
Central London
Up to £80k
Well-established, highly profitable construction engineering business is seeking an experienced Senior Infrastructure Engineer to join them on a permanent basis. You'll be joining at a critical time as the organisation expands its technical capability, with ambitious growth plans and multiple acquisitions planned every year for the next 5 years (8 in the past 12 months).
Reporting into the IT Operations Manager, you will oversee core infrastructure and networking. You'll work closely with managed service providers to ensure seamless operations and business continuity whilst taking a lead on regular site set-ups.
Key Responsibilities:
• Lead and manage office and site networks, aligning with business strategy
• Act as an escalation point for the Service Desk Team
• Set up and configure Local Area Networks (LANs), including hardware deployment and support
• Coordinate with third-party MSPs for network and infrastructure management
• Manage firewall operations and connectivity with ISPs
• Oversee network IP addressing and VPN setups
• Support business continuity through proactive incident management
• Rapid deployment of site connectivity solutions, including 4G routers
• Monitor network health and performance, ensuring high availability and resilience
• Maintain inventory and configuration records for infrastructure and software
• Collaborate with the Security Operations Center (SOC) on network security
• Support software licensing and upgrades
• Support data privacy and security audits
• Provide technical support and mentoring
• Maintain server rooms and ensure operational efficiency
• Develop and implement business processes and documentation
Requirements:
• Strong knowledge of Azure infrastructure management
• Strong in network protocols (TCP/IP, DHCP, DNS, etc.), ideally candidates must hold a CCNA/CCNP etc.
• Experience with FortiGate Firewalls and Windows Operating Systems
• Familiarity with WAN, LAN, VPN, and wireless networks
4 days per week onsite initially, dropping to 3 days after 3 months.
....Read more...
Candidates must possess excellent communication skills and understand the importance of providing outstanding customer service. Candidates are required to have high levels of concentration, an efficient way of working and the ability to maintain composure under pressure. The role requires strong organisational skills and the ability to prioritise based on the situation. Candidates are expected to have the aptitude to understand and work on computer hardware and software in varying configurations. A positive ‘can-do’ attitude is required to align with the rest of the ICT Department
Day-to-day user support of over 4500+ employees across 11 companies in person, via email and phone
Incident management, from logging through to resolution
Request fulfilment, including but not limited to:
Mobile provisioning
Laptop provisioning
Software requests
Other user-specific requests
Provide technical advice to employees and team members
Maintain ownership of jobs and communication to achieve targets set by the business
Assist in the monitoring of Sureserve infrastructure, raising support calls and escalating when appropriate
Attend other sites with other members of ICT to provide support and fulfil requests
Training:
Information Communication Technician (Level 3/Advanced)
On-the-job training will be provided by other team members, offering mentoring and support
Off-the-job training will be provided by Sunderland College, remotely via teams
Training Outcome:Depending on the success of the apprenticeship and fit to the company, it is highly likely that full-time employment will be offered once the course is passed.Employer Description:Sureserve is a national Gas, Energy, Renewables and Compliance business with over 4500 employees. The Group prides itself on being the UK’s leading provider of energy and compliance services to homes and businesses.
Our mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions, playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do.
You will be working in the ICT Service Desk Team, making sure employees can work as efficiently as possible. You will deliver excellent customer service while adhering to targets agreed with the business to ensure Sureserve continues to grow and prosper.
Working Hours :08:00 – 16:30.Skills: Team working,Administrative skills,Attention to detail,Communication skills,Customer care skills,IT Skills,Patience,Problem Solving....Read more...
Senior General Manager – Bar & Restaurant Operation Heathrow (T3) £65,000 - £75,000 + bonusThe Opportunity: This is a huge role – one of the busiest, most high-profile operations in the airport. Turning over £16 million+ annually, with a team of around 120, it’s a flagship site that needs a Senior GM who can keep standards sky-high while driving serious commercial performance. Heathrow is unique – high pressure, fast pace, and non-stop – but the rewards and progression are just as big.The Role:
Lead and develop a large team across a 60/40 wet-to-dry splitKeep operations tight, service consistent, and the guest experience flawless, even at peak footfall.Drive revenue, manage costs, and make smart commercial decisions that keep this site at the top.You’ll be hands-on, visible, and setting the pace.Heathrow runs differently: early mornings, late finishes, and every day is different. This isn’t a desk job – you’ll be on the floor, in the thick of it.
The Person:
Experience running large, branded, high-volume venues (bars, pubs, or restaurants).Proven track record leading teams of 100+ in high-pressure, high-footfall environments.Commercially sharp and financially astute – comfortable handling big numbers and big targets.Strong people manager – able to delegate, empower, and motivate.Passionate about hospitality – thrives on creating a brilliant guest experience.Decisive, ambitious, and ready to step up into bigger roles within the group (regional opportunities available).Must be able to pass Heathrow’s 5-year security checks (including overseas residency if applicable).Comfortable with the unique working patterns that come with an airport operation.
For more information, please contact kate@corecruitment.com or click apply....Read more...
Provide first-line technical support to internal users via phone, email, and in person
Assist in diagnosing and resolving hardware, software, and network issues
Set up, configure, and maintain IT equipment such as laptops, desktops, printers, and mobile devices
Support users with basic IT tasks such as password resets, software installations, and user account management
Document technical issues and resolutions accurately using our ticketing system
Help maintain inventory records for IT equipment and software licenses
Follow company IT policies, data protection, and cybersecurity best practices
Support the IT team with ongoing projects and system upgrades
Adhering to the systems and processes as stipulated by the Company
Responding to customers’ requests and enquiries through Company approved communication and collaboration systems
Working on Service & Project Ticket resolution activities to service level agreements while providing exemplary levels of customer service
Reviewing appropriate operational procedures, documentation, and management guides with a view on business improvement and operational efficiency
Tracking latest IT security innovations and keep abreast of latest cyber security technologies
May participate in the implementation of approved technical solutions
To keep abreast of technical developments of operational & technical importance to the business and customers
Provide technical support and assistance to end-users regarding Microsoft 365 and Azure
Provide technical support and assistance to end-users regarding Windows Server, Windows 10/11 Client and Mac OSes, hardware, and network-related issues
Troubleshoot and resolve technical problems in a timely manner
Install, configure, and maintain computer systems and software
Respond to help desk tickets and provide remote support to users
Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.Training Outcome:The role offers long term security and the opportunity to progress into a permanent position.Employer Description:Microsoft has recognised us as one of its partner advisors and we often share our views on product development during round-tables with them. With 20+ years under our belt, we usually know what we’re talking about!
Based in South of Manchester, our team works remotely – connected, of course, by the latest tech! As a mix of commercially-minded techies, we help advise on the best approach to suit your individual business needs.Working Hours :Monday to Friday, 9.00am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Patience....Read more...
Dining Room Manager – Washington, VA – Up to $110kWe’re teaming up with a luxury inn that’s all about unforgettable food, warm hospitality, and cozy charm—all wrapped up in a stunning setting. Picture world-class dining, genuine smiles, and an experience that’s as welcoming as it is refined. We’re on the hunt for a Dining Room Manager who’s passionate about great service and ready to help create magical moments for every guest.Perks and Benefits
Considering a move? Relocation support is available to help you settle in smoothly.Join a team delivering unforgettable experiences in a world-class hospitality setting.Competitive extended benefits including – health, vision and 401K
The RoleYou will be working closely with the Restaurant Manager and act as the leadership’s representative on the floor, overseeing all aspects of the guest experience. Serving as the face of the establishment, you will advocate on behalf of guests to ensure every visit is transformative, restorative, and memorable. Key responsibilities include tracking repeat guests and driving new business opportunities. You remain attentive to guests’ needs and sensitivities, proactively addressing any concerns to make sure every guest feels genuinely welcomed and cared for—just like a gracious host welcoming visitors into their home.What they are looking for:
Passionate about food and wine, with solid knowledge in both.Proven experience in luxury dining operations, including leadership roles.Experience as a Table Captain, Concierge, or Front Desk Manager is seen as an asset.Level 1 Wine Certification a must!Knowledge of conducting labour cost and loss prevention.
If you are keen to discuss the details further, please apply today or send your cv to Declan at COREcruitment dot com – declan@corecruitment.comDue to the volume of application, we may not be able to provide feedback to all applicants. If you haven’t heard from us within 2 weeks, please consider your application unsuccessful. Nevertheless, feel free to reach out!....Read more...
Duties to include but are not limited to:
Working as a mobile Gas/Mechanical engineer across the county of Cornwall delivering planned (scheduled) preventative maintenance and responding to routine and emergency reactive calls received via the contract Help Desk.
Learning and using Safe Systems of Work & HSAW Act 1974 in the delivery and completion of all work(s).
Assisting the Mobile Engineer in the completion of jobs including mechanical and small fabric.
Meeting and working with a diverse range of council customers excluding housing and schools.
Working with the Council’s Computer Aided Facilities Management (CAFM) Concerto software receiving and updating jobs using hand-held technology.
Training:
You will be working towards a Level 3 Plumbing apprenticeship standard.
You will receive support from an assessor and an apprenticeship advisor.
You will be required to attend Cornwall College Camborne on a weekly basis.
Training Outcome:Possibility of progression to full time employment on the Lorne Stewart Cornwall Council TFM Contract.
Lorne Stewart Facilities is a personal non-hierarchical organisation. We provide training and mentoring but encourage ideas, innovation and empowerment. The organisation is an ideal place to get noticed for the right reasons, learn, add value and progress.Employer Description:Lorne Stewart is one of the UKs leading independent building services companies. The group provides a range of specialist skills harnesses through our mechanical and electrical, facilities and offsite modular design and construction business. We provide customers with high quality building service solutions throughout the construction and operation of all building assets.
Lorne Stewart Facilities provides facilities management services including operation and maintenance of an extensive range of buildings and properties in diverse business sectors including transport, commercial, public and residential.
In April 2022, Lorne Stewart Facilities was awarded a five year contract to provide Total Facilities Management (TFM) services to Cornwall Council. This contract is county-wide for all Council owned and leased- properties excluding housing and schools.
Lorne Stewart Facilities working with Corserv Facilities Ltd provides the Council with statutoryWorking Hours :Monday to Friday, 8.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Provide customer support via phone and face-to-face interactions.
Manage daily tickets through Mojo, ensuring updates and resolutions meet business SLA timeframes.
Work at our workbenches to fix PC components, and install and configure hardware and software.
Assist with customer networking, including servers, firewalls, and switches.
Reset passwords, manage user details, and perform data recovery.
Participate in site visits for hardware installation and network configuration.
Working on PowerShell
Working on cloud platforms and servers
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.Employer Description:Since 1995, F1Group has been delivering IT differently:-
We are customer-centric in everything we do.
The broadest skillset means we can fix all your existing issues.
We fix problems faster because we are certified and qualified by all major vendors.
We are trustworthy, established in 1995, and staff have enhanced DBD / CRB.
When you need us, we have a help desk that is permanently staffed.
We will improve your operational efficiency with our digital transformation.
We don’t hide behind pointless “Response Time” SLAs.
We target ourselves against metrics that matter to you.
We transform your organisational landscape by guiding you through our digital innovation.Working Hours :9am-5:30pm Monday to Friday.Skills: IT skills,Problem solving skills,Willingness to learn....Read more...
Assist in providing first-line IT support to employees, resolving technical issues both remotely and at the desk.
Set up, configure, and maintain computers, mobile devices, printers, and other hardware.
Install and update software applications, ensuring compliance with company policies and licensing requirements. Learn and test company software application integration into our secure desktops.
Monitor and maintain network infrastructure, including Wi-Fi, switches, and cabling.
Support the IT team in managing data and IT security measures, including antivirus and patch management.
Assist in onboarding and offboarding employees, including account setup, equipment allocation, and access rights management.
Arrange deliveries and collections of IT equipment to and from remote working staff.
Participate in training sessions and workshops as part of the apprenticeship programme.
Ensure compliance with internal policies and procedures, GDPR and other relevant data protection regulations.
Deliver excellent customer service, responding promptly and professionally to all IT queries.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:JH&P office is seeking an IT Apprentice to join our IT Team in the London Office. JH&P was founded on a fundamentally different philosophy to other wealth managers, specifically on the principle of being prepared to go beyond, above and beyond.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills....Read more...
HIU Engineer / Plumber – FM Service Provider – Finsbury Park, North London – £45,000 Are you a Mechanical / HIU Engineer / Plumber looking for a new challenge? Would you like to work for a leading Facilities Maintenance provider?CBW Staffing Solutions are currently recruiting for a Static Mechanical / HIU engineer / Plumber to carry out planned and reactive commercial maintenance across a High-end residential contract based in Finsbury Park. The successful candidate will have a strong understanding of Facilities Maintenance and have a proven track record in commercial building maintenance. This position would be ideal for a maintenance Plumber currently in a similar position who is keen on progression. In return, the company are offering a competitive salary of up to £45,000 with a potential route into further career progression.Key duties & ResponsibilitiesHIU Servicing, Maintenance and remedialsExchange of domestic central heating system components including radiators, cylinders, tanks, and system controls Power flushing of central heating systemsClose down the reactive completed works as per the site requirement and report issues back to the contract support deskUndertake plumbing tasks to domestic and commercial installations including pressure systems, FCUs, pipe work, radiators, valves, pumps and motors.Increases pressure in pipe systems and observes connected pressure gauge systems to test for leaksHot & cold water systems, Calorifiers, Boilers, Legionella Control, general Plumbing servicesCold water storage tanksStrong knowledge and experience in working with HIUCommunicating with clients to understand their requirements, provide updates on work progress, and address any concerns or questions they may have.Maintaining accurate records of work performed, including inspections, repairs, installations, and compliance documentation.Hours of Work & Package InformationBasic Salary of up to £45,000No Call outMonday to Friday 08.00 – 17.0023 days holiday + Bank HolidaysTablet & Work Phone ProvidedFull company uniform RequirementsPlumbing - City & Guilds Level 2 (Desirable)Must be able to pass a DBS check or have a current DBS (Essential)Must be able to provide copies of your trade certificatesA proven track record in commercial building maintenanceMulti-skilledGood communication skillsClient FacingIf you are interested in this position please send your CV to Dan Barber of CBW Staffing Solutions to avoid missing out on this opportunity!....Read more...
JOB DESCRIPTION
KEY DUTIES & MAIN RESPONSIBILITIES:
Manages Mantrose Group customer regulatory questionnaire requests & track/trend analysis. Manages customer portals for Mantrose Group Manages Raw Material documentation/compliance with up-to-date documentation for Mantrose Group Maintains Controlled Documents Serves as the point of contact for document-related inquiries and issues. Assists with processing of nonconformances, customer complaints, and CAPAs. Must respond to emails and calls in a timely manner. Troubleshoot and resolve any issues or discrepancies related to document management system or processes. Stay up to date with Industry trends and advancements in document management systems. Participates with audits for Kosher, Organic, Halal Manages Kosher, Organic, Halal current certifications and submissions. Provide guidance and support to employees regarding food-related document management processes and procedures, including compliance with food safety standards. Collaborate with cross-functional teams, including quality assurance, regulatory affairs, production, and research and development, to ensure alignment and consistency in food-related compliance and document management practices. Perform other duties as assigned.
REQUIREMENTS /SKILLS:
Knowledge of Microsoft (Word, Excel, Outlook)-advanced skills set a plus. Previous work experience in Document Management, Regulatory in Food Industry, or a related field. Knowledge of GFSI auditing schemes (SQF, BRC) a plus Excellent organization, time management and detailed oriented skills. Ability to work independently and to tight deadlines. Able to sit for moderately long periods of time. Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers. Ability to manage and participate in cross-functional teams.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS:
Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 50 pounds at times. Must be able and willing to perform other duties or tasks as needed.
Travel Required:
Occasionally as needed.
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability, and business travel insurance, flexible spending accounts, EAP, stock purchases, and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Mantrose Group offers paid holidays and two floating holidays per year. You are also eligible to earn three weeks of vacation on an annualized basis.Apply for this ad Online!....Read more...
Are you a recent graduate or already working in a sales environment? Are you naturally competitive and money-driven? Dive into the dynamic world of recruitment working in the automation industry!
Make no mistake, this will be the ultimate challenge for someone looking for success and progression. If you struggle with rejection, then this is not the role for you. However, if you want to work in a fast-paced, competitive environment on an international automation desk within our life sciences brand, Blackfield Associates, then look no further, a career in recruitment is just right for you!
No previous experience in recruitment or our STEM sectors is needed, as you will automatically be enrolled in our highly commended Training Academy.
Working at STR
We have been providing specialist permanent and contract recruitment services since 2000 and employ over 150 staff. STR Group is a recruitment company that is comprised of 6 niche brands, working in Life Sciences, Architecture & Interior Design, Automation, Maritime, Engineering & Manufacturing and Built Environment.
We offer a progressive, transparent promotional structure, fully flexible, extensive benefits, as well as loyalty reward schemes.
What will you be doing?
You will learn to source potential clients and grow your business via outbound sales
You will network on platforms such as LinkedIn to build a pool of candidates
You will work on building and developing excellent client and candidate relationships
You will be writing, advertising, and marketing vacancies via a variety of channels
You will learn how to negotiate Terms of Business with cooperate clients
You will focus on your own personalised KPIs and financial targets
You will have full control over your earning potential and career progression
What are we offering you?
Structured, clear, performance-based career progression opportunities with the ability to fast-track promotions.
Up to 30% commission scheme
Highly Commended ongoing Learning and Development delivered by dedicated inhouse experts.
Flexible and hybrid working available – after completion of the Training Academy.
Modern, slick, state of the art offices with breakout areas and dedicated kitchen (including Pool & Football tables).
Breakfast club
Company wide monthly offsite Business meetings
Employee of the Month & Quarter
Quarterly Directors Lunches at 5* restaurants
Training Academy Graduation Celebratory Lunch
Top 10 Billers have the chance to go on all paid holiday to Las Vegas, Ibiza, Miami, New York or Dubai every year!
Annual Conference, Summer & Christmas parties celebrating with the whole company
Special work anniversaries, including chocolate or sweet bouquet, voucher, champagne, bonus & additional holiday depending on length of service!
23 days holiday plus bank holidays (rising by one day each year of service capped at 28 days)
You can purchase up to 5 days extra holiday
Health care cash plan and optional private health care from Day 1!
Company Pension scheme
Enhanced Maternity/paternity leave
Summer trading hours
Birthday off
Drinks fridge
Free onsite parking
Cycle to work scheme
Employee Referral Programme
STR commit to offer disabled people an interview if they meet the minimum criteria for the job vacancy.
If you are ready to embark on an exciting career path in recruitment with a focus on maritime recruitment, we want to hear from you!
TA is acting as an Employment Agency in relation to this vacancy.....Read more...
About Us: We are a dynamic, fast-growing recruitment agency specialising in industrial and driving solutions. Our reputation is built on building long-term relationships with both clients and candidates, providing reliable staff across warehouses, logistics, and driving sectors. Due to continued growth, we are looking for an ambitious and motivated Recruitment Consultant to join our successful team.
The Role: As an Industrial / Driving Recruitment Consultant, you will be responsible for managing a busy temp desk, growing existing accounts, and winning new business. You’ll need to balance building strong client relationships with candidate sourcing and management, ensuring both sides receive an excellent service.
Key Responsibilities:
Manage and grow a portfolio of industrial and driving clients.
Develop new business through telesales, networking, and client visits.
Source, interview, and register suitable candidates for temporary and permanent roles.
Match candidates to job requirements, ensuring compliance with all regulations.
Provide ongoing support and check-ins with both clients and workers.
Participate in a shared on-call rota to support client needs out of hours.
What We’re Looking For:
Experience in recruitment (ideally within industrial or driving sectors), or strong sales background with the drive to succeed in recruitment.
Excellent communication and relationship-building skills.
Strong organisational skills – able to juggle multiple priorities.
A proactive attitude and the resilience to thrive in a fast-paced environment.
Knowledge of compliance within the driving/industrial sector (desirable).
A full UK driving licence (essential).
What We Offer:
Competitive base salary + uncapped commission.
Clear progression opportunities in a growing company.
Ongoing training and development.
Supportive, energetic team culture.
Additional incentives such as team events and performance rewards.
....Read more...
Contribute as required to the successful completion of IT Projects in line with the IT Managers direction.
In line with IT Project requirements or standard Helpdesk procedure:
Learn about and assist in the configuration and deployment of End User Hardware (Computers / Smartphones / Tablets / Printers)
Learn and demonstrate the necessary skills and behaviours needed to effectively operate, secure, maintain and troubleshoot the company’s fleet of End User Hardware (Computers / Smartphones / Tablets / Printers)
Become conversant in, deploy and maintain the company’s suite of End User productivity and security tools and services (e.g Microsoft 365, Knox, Sentinel One) within a Microsoft based desktop environment
Learn about and assist in the administering of the company Identity solutions (Active Directory, Microsoft Entra)
Learn to respond to requests for IT support in accordance with Help Desk procedures, priorities, SLAs and best ITIL practice to First Line Support level using well spoken English and / or coherent written grammar documenting as necessary along the way
Learn to apply structured techniques to common and non-routine problems, selecting the appropriate tools and troubleshooting techniques along the way in line with organisational guidance
Learn and acquire a working knowledge of a range of cabling and physical connectivity devices (both wired and wireless) along with the networking protocols they are used with
Learn about and maintain an up to date and accurate record of hardware, software and related documentation
Take part in meetings, supervision, training and other events to assist with your development, as requested by your line manager
Undertake a development programme leading to a recognised apprenticeship qualification
Carry out any other duties that are within the scope of the post which could also be requested by the line manager or Head of Service
Keep up to date with current industry trends and emerging technologies
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
At ICTS UK and Ireland Ltd we are proud that a large proportion of our senior management team have progressed through our organisation having started in operational or junior roles
We value our people and are keen to utilise the Apprenticeship scheme to create and nurture the next generation of talent for our business
The IT Apprentice will be motivated by a longstanding career in IT and with ICTS and should be excited by the prospect of studying towards their professional qualifications
The long-term strategy for this role is for the IT Apprentice to complete their Level 3 qualification and continue to advance through the levels while also progressing within the department as suitable opportunities become available
Employer Description:ICTS specialises in the provision of security services. We serve more than 120 private and public sector organisations across the UK. Our operations are extensive and diverse, ranging from a one-person security operation for luxury boutiques to a thousand-strong team working for multi-national organisations.
From the protection of airports to financial institutions, critical national infrastructure to colleges, ICTS has the experience, resources and knowledge to offer a complete security solution.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
We’re Harper James, a fast-growing, full-service commercial law firm with a unique subscription-based model designed for ambitious SMEs. Backed by private equity and home to over 150 people, we’re expanding our business operations team in Sheffield and are excited to offer an opportunity for a motivated Operations Apprentice to join us for a 15-month apprenticeship.
Purpose of the Role:You will provide vital administrative support to our operations and legal teams, particularly focusing on new client onboarding, office administration and record keeping. This is a fantastic opportunity to gain real-world office experience, develop professional skills, and play a key role in keeping our operations running smoothly.
Core Responsibilities:
You’ll provide essential administrative support across the firm, helping our business operations and legal teams. Your work will include:
Ensuring accurate completion of New Client Forms and actively involved in client communication
Maintaining records of completed clients’ engagement documents in our document management systems
Providing general administrative support, including filing and data entry and database management
Responding to internal and external onboarding enquiries where necessary.
General office management including hot desk/meeting room bookings, monitoring office pantry and stationery levels, post etc.
Assisting with planned and ad hoc administrative tasks.
What we are looking for
Excellent interpersonal skills to adapt to a busy, fast-paced office environment.
Exceptional organisational skills and a detail-oriented approach to your day-to-day work.
Confident and strong communication skills are a must as this role will directly liaise with clients.
IT savvy and strong Microsoft 365 experience or ability to learn quickly on the job.
A proactive approach to work and an ability to prioritise and work to strict deadlines
Willing to learn and adapt ways of working to improve client experience.
Our Benefits - What We Can Offer You
Enrolment on the Business Administrator Level 3 Apprenticeship with full support from our training partner Babington.
Practical experience in legal admin, business operations and professional standards.
We focus on your attitude and potential, not just your qualifications – this opportunity is designed to support people starting out in their careers.
33 days holiday, including public holidays.
Option to buy up to 5 holiday days a year.
Private healthcare.
Discounted gym memberships, access to retailer discounts, team socials and more!
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changing operating environment.
On completion of this 15-month apprenticeship, you will have gained your Business Administration Apprenticeship L3 Qualification.Training Outcome:Possibility of a full-time role after the completion of the apprenticeship.Employer Description:Established in 2014 by Toby Harper, our founder and CEO, Harper James is a new breed of commercial law firm. Our purpose is as clear now as it was in 2014 – we want to enable growth-oriented businesses to succeed. We do this by delivering top-quality and accessible legal services and acting as partners in our clients’ journeys while operating according to our unique values.
We work nationally with start-ups through to unicorns and long-running established businesses that may now be looking to scale or looking to exit.Working Hours :Monday-Friday.Skills: Communication skills,IT skills,Attention to detail....Read more...
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside.
Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed
Booking and amending appointments, answering the phone, updating patient records
To answer the telephone promptly and in the prescribed manner
Ensure that the answer machine messages are switched on and off at the relevant times of the day
Check the telephone for messages that may have been left and return the calls as required
Ensure the reception emails are checked frequently and all emails responded to
Accurately update and protect patient information including on the patient electronic database
Book next appointments before the patient leaves the practice
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls
Ensure that the appointment system is efficient and accurate
Ensure the appointments books are kept full as possible
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments
Accessing sensitive information whilst always maintaining patient confidentiality
Ensuring patients are aware of the dental services and products we offer
Build and nurture great working relationships with the Clinical team and Practice team
Be actively involved in the smooth running of the practice by working well with the practice team
Work at other practice locations from time to time as required.
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy
Record lab work back when returned to the practice from the lab
Send out ‘Failed to attend’ letters the same day to the relevant patients
Record and send out patient recalls
Manage open courses as directed by the Practice Manager
Organise stock supplies and control for reception
Remove safely any hazards from the waiting area (e.g., stock deliveries)
Ensure all relevant forms for NHS and private are completed
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner
Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day
To log out of SFD and SEO when leaving the reception desk
Attend and participate in practice meetings
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years.
We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:
Possibility of a full time role after the completion of the Apprenticeship
Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday - Friday, 08:00 - 16:30Skills: Communication skills,IT skills,Attention to detail....Read more...
As a dental receptionist, you have the first contact with the patient, and the professional appearance, behaviour, and standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of well-being in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside.
Welcoming patients, whether in person or over the telephone, establishing the reason for their visit/call and ensuring they are treated in a friendly, courteous and professional manner, always communicating about waiting times.
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors' book is signed.
Booking and amending appointments, answering the phone, and updating patient records.
To answer the telephone promptly and in the prescribed manner.
Ensure that the answer machine messages are switched on and off at the relevant times of the day.
Check the telephone for messages that may have been left and return the calls as required.
Ensure the reception emails are checked frequently and all emails are responded to.
Accurately update and protect patient information, including in the patient electronic database.
Book next appointments before the patient leaves the practice.
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls.
Ensure that the appointment system is efficient and accurate.
Ensure the appointment books are kept as full as possible.
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments.
Accessing sensitive information whilst always maintaining patient confidentiality.
Ensuring patients are aware of the dental services and products we offer.
Build and nurture great working relationships with the clinical team and practice team.
Be actively involved in the smooth running of the practice by working well with the practice team.
Work at other practice locations from time to time as required.
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy.
Record lab work when returned to the practice from the lab.
Send out ‘Failed to attend’ letters the same day to the relevant patients.
Record and send out patient recalls.
Manage open courses as directed by the practice manager.
Organise stock supplies and control for reception.
Remove any hazards from the waiting area (e.g., stock deliveries).
Ensure all relevant forms for NHS and private are completed.
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner.
Print the day sheets from the computer system for the next day and get the record cards out if required (update before the end of the day)
Ensure that the toilets are checked daily and are clean and tidy, and that they are stocked sufficiently for the day.
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings.
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changing operating environment.
On completion of this 12-month apprenticeship, you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full-time role after the completion of the apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday, Wednesday, Friday (08:00-17:45).Skills: Communication skills,IT skills,Attention to detail....Read more...
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside.
Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times.
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed.
Booking and amending appointments, answering the phone, updating patient records.
To answer the telephone promptly and in the prescribed manner.
Ensure that the answer machine messages are switched on and off at the relevant times of the day.
Check the telephone for messages that may have been left and return the calls as required.
Ensure the reception emails are checked frequently and all emails responded to.
Accurately update and protect patient information including on the patient electronic database.
Book next appointments before the patient leaves the practice.
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls.
Ensure that the appointment system is efficient and accurate.
Ensure the appointments books are kept full as possible.
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments.
Accessing sensitive information whilst always maintaining patient confidentiality.
Ensuring patients are aware of the dental services and products we offer.
Build and nurture great working relationships with the Clinical team and Practice team.
Be actively involved in the smooth running of the practice by working well with the practice team.
Work at other practice locations from time to time as required.
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy.
Record lab work back when returned to the practice from the lab.
Send out ‘Failed to attend’ letters the same day to the relevant patients.
Record and send out patient recalls.
Manage open courses as directed by the Practice Manager.
Organise stock supplies and control for reception.
Remove safely any hazards from the waiting area (e.g., stock deliveries).
Ensure all relevant forms for NHS and private are completed.
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner.
Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day.
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings.
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full time role after the completion of the apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday,Tuesday,Thursday,Friday (08:15-17:30).Skills: Communication skills,IT skills,Attention to detail....Read more...
As a dental receptionist, you have the first contact with the patient, and the professional appearance, behaviour, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside
Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed
Booking and amending appointments, answering the phone, updating patient records
To answer the telephone promptly and in the prescribed manner
Ensure that the answer machine messages are switched on and off at the relevant times of the day
Check the telephone for messages that may have been left and return the calls as required
Ensure the reception emails are checked frequently and all emails responded to
Accurately update and protect patient information including on the patient electronic database
Book next appointments before the patient leaves the practice
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls
Ensure that the appointment system is efficient and accurate
Ensure the appointments books are kept full as possible
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments
Accessing sensitive information whilst always maintaining patient confidentiality
Ensuring patients are aware of the dental services and products we offer
Build and nurture great working relationships with the Clinical team and Practice team
Be actively involved in the smooth running of the practice by working well with the practice team
Work at other practice locations from time to time as required
Role model the Riverdale Values 'Be the Best We Can Be, Do the Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy
Record lab work back when returned to the practice from the lab
Send out ‘Failed to attend’ letters the same day to the relevant patients
Record and send out patient recalls
Manage open courses as directed by the Practice Manager
Organise stock supplies and control for reception
Remove safely any hazards from the waiting area (e.g., stock deliveries)
Ensure all relevant forms for NHS and private are completed
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner
Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings
IND01Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose - and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12-month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full-time role after the completion of the apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday, Wednesday & Friday, working hours TBCSkills: Communication skills,IT skills,Attention to detail....Read more...
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside
Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed
Booking and amending appointments, answering the phone, updating patient records
To answer the telephone promptly and in the prescribed manner.
Ensure that the answer machine messages are switched on and off at the relevant times of the day
Check the telephone for messages that may have been left and return the calls as required
Ensure the reception emails are checked frequently and all emails responded to
Accurately update and protect patient information including on the patient electronic database
Book next appointments before the patient leaves the practice.
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls
Ensure that the appointment system is efficient and accurate
Ensure the appointments books are kept full as possible
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments
Accessing sensitive information whilst always maintaining patient confidentiality
Ensuring patients are aware of the dental services and products we offer
Build and nurture great working relationships with the Clinical team and Practice team
Be actively involved in the smooth running of the practice by working well with the practice team
Work at other practice locations from time to time as required
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy
Record lab work back when returned to the practice from the lab
Send out ‘Failed to attend’ letters the same day to the relevant patients
Record and send out patient recalls
Manage open courses as directed by the Practice Manager
Organise stock supplies and control for reception
Remove safely any hazards from the waiting area (e.g., stock deliveries)
Ensure all relevant forms for NHS and private are completed
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner
Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:
Possibility of a full time role after the completion of the Apprenticeship
Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday- Friday
(08:30- 17:00)Skills: Communication skills,IT skills,Attention to detail....Read more...
