Utilising the clinical system to ensure appointments are made and that patients' records are maintained and accurate
To assist with document workflow
To assist the care co-ordinators in patient triage
To assist with typing and medical reports
To assist with patient appointments, provide customer service on the telephone and front desk
To learn a range of general administration to assist and ensure smooth running of the administration in general practice
To assist with clinical reporting and patient recalls for long term conditions
To learn about general practice and patient care as a whole
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
Further apprenticeships
Employer Description:Budshead Medical Practice (Dewerstone Medical Group)
Budshead Medical Practice is a busy GP practice covering an area in the north of Plymouth. We have around 8,000 patients across the area and have a full team of medical staff including doctors, nurses and attached staff, as well as a full admin team to support the services offered.
We have recently merged to incorporate Oakside Surgery forming 'Dewerstone Medical Group' but this position is primarily to be based at Budshead Medical Practice.Working Hours :Monday - Friday, 9.00am - 4.30pm, inclusive of 30 minute lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience,Strong customer service skills....Read more...
Service Desk Support: Provide 1st line (and some 2nd line) support for routine hardware and software issues to both office and field-based staff via phone, email, or face-to-face. Escalate unresolved issues promptly to minimise downtime. New Equipment Installation: Install desktops, laptops, and printers to agreed standards. Deliver basic user training to ensure effective use of new equipment. Routine Maintenance: Carry out regular maintenance tasks such as backups and antivirus checks. Record results accurately and follow procedures in line with SOX compliance standards. New Employee Induction Support IT aspects of onboarding by issuing equipment, providing training, and ensuring access to required systems and software. Application Training: Deliver user training on IT applications as directed by the IT Helpdesk Manager, once competent in the relevant systems. General Support Undertake other tasks as needed to support business objectives, always acting in line with company values.Training:Training to be provided by WD-40 and Milton Keynes College.Training Outcome:A role within the company may be on offer upon successful completion of the apprenticeship.Employer Description:WD-40 is a global company best known for its iconic multi-use product that lubricates, protects against rust, and displaces moisture. With a strong values-driven culture, WD-40 emphasizes integrity, continuous improvement, collaboration, and accountability. Employees are empowered to innovate, grow, and make meaningful contributions, which fosters a highly engaged and supportive workplace. The company’s commitment to doing the right thing and creating lasting positive memories makes it not just a trusted brand, but also a great place to work.Working Hours :Mon - Thur, 8am-4:30pm (45 min for lunch). Friday - 8am-2:30pm (30 min lunch).Skills: Customer service skills,Effective communicator,2nd EU Language Preferred,Organised,Time management skills,Initiative,Problem solver.....Read more...
You will be involved in:
Maintenance for the bookshops in the designated area of 10-15 stores
Work closely with shop teams to identify maintenance issues, log jobs with the Service Desk and Computer Aided Facilities Management (CAFM) system
Complete monthly compliance Planned Preventative Maintenance (PPM) and reactive tasks based on competence and skillset, drawing on sub-contractor support where appropriate
Manage a ‘live’ reactive job list for each store, ensuring all jobs are completed within agreed timescales
Ensure all maintenance consumables are available and arrange replenishment to ensure agreed stock levels are maintained
Ensure that an accurate Site Logbook record of all works remains on site/CAFM System for the store/line manager’s information and approval
Undertake on-site diagnostic analysis and report on what further resource may be required
Carry out general maintenance, good housekeeping practices to ensure that the life expectancy of all installed equipment is maximised
Full training will be given.Training:
Installation and Maintenance Electrician Level 3
One day a week college attendance (during term time) at our Eastbourne Campus
Training Outcome:Potential permanent full-time employment on successful completion of the apprenticeship.Employer Description:Waterstones are a chain of booksellers with over 320 stores across the UK and Ireland.Working Hours :8:00 am - 5:00 pm Monday to Friday (this can vary depending on the job in hand)Skills: Communication skills,Team working,Flexible,Efficient,Ambitious and keen to learn,Positive approach,Self-motivated....Read more...
As an apprentice, you’ll work alongside experienced IT professionals to deliver remote and onsite technical support, maintain systems, and assist with installations and upgrades. You’ll be exposed to a variety of technologies including cloud services, networking, cybersecurity, and remote monitoring tools.
Duties of the role include:
Acting as the first point of contact for client issues (support tickets) via email, phone and in person
Capturing and recording information required in order to correctly prioritise tickets
Resolving technical tickets from our office-based Service desk and on customer sites
Escalate tickets to the next line within the SLAs
Communicating ticket progress with the customer contact
Advise and adhere to recommended security guidelines
Achieving training goals set by your line manager in your Personal Development Plan
Update and maintain documentation
Training:
Qualification: Information Communications Technician Apprenticeship Standard Level 3
Delivery model and duration: Training will be delivered both in the college and in the workplace
Training Outcome:
Potential position upon completion of the apprenticeship
Employer Description:Kickstart your IT career with Spectrum IT Consultancy—a fast-growing tech company supporting businesses, charities, and schools across the UK. Spectrum offers hands-on experience in cutting-edge services like remote monitoring, cyber security, and VoIP systems.Working Hours :Monday to Friday, 08:30am to 17:30pm.
One-hour unpaid break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Greeting patients and delivering exceptional customer service
Managing appointments and clinic diary
Answering phone/email enquiries in a professional, helpful manner
Supporting chiropractors and the clinic team with day-to-day admin
Ensuring smooth front desk operations
Replenishing refreshments
Stock Control
Administration of the Membership scheme
Finance – taking card payment, cashing up and checking of direct debit payments
Supporting the team at external events
Administration and reporting on promotional events
Light cleaning of the Practice
Training:Training will be one day a month at WBTC offices and a 1-1 monthly training and review meeting with their WBTC Training Consultant.
The apprentice will receive continual, on going training and support in the workplace to be able to undertake the tasks listed. Training Outcome:Ongoing training and development are encouraged and supported. Employer Description:We are a modern chiropractic clinic conveniently situated in Newbury town centre with five chiropractors and two massage therapists that specialise in helping people to get the most out of life by reducing pain levels and improving mobility.Working Hours :37.5 hours a week, between the hours of 7.30am-7.30pm on a shift system with Saturday mornings on a rota (with a day off in the week).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Patience,Eager to learn,Professionally Presented....Read more...
The apprentice will be employed on a full range of tasks, including:
Listing and cataloguing archives
Answering queries
Fulfilling the rota with the public search room desk duties
Supporting archivists and conservators
Fully engaging in the history and heritage of Worcestershire
This role will focus on:
Acquiring and managing archive collections
Providing access and helping archive users
Engaging wider audiences with archive collections
You will be outgoing, friendly with the public, able to meet deadlines and work alone at times. The job involves some evening and weekend duties.
As the county Archive and Archaeology Service, we care for documents dating back to the 11th century. Our busy public service welcomes thousands of researchers each year, exploring our extensive collections. We answer many more online enquiries, including requests for images of our documents. We have a dedicated support service cataloguing, conserving and digitising archival material from the Middle Ages to the present day.Training:The Level 7 apprentice will spend four days a week working at The Hive, Worcester, learning on the job, and one day a week doing off-the-job learning, during which the apprentice will attend online and in-person training sessions with Westminster Adult Education Service, complete independent learning or write about their work for their portfolio of evidence, which is used in the end-point assessment.Training Outcome:You will receive a level 7 apprenticeship degree in Archives & Records Management. With the completion of this apprenticeship, there may be the opportunity to continue with the organisation on a permanent basis.Employer Description:Worcestershire County Council delivers an array of services which support our residents and businesses. These include providing social care of some of the most vulnerable in society, helping the next generation get the best start in life through education, investing in our transport network, disposing of household waste sustainably, provision of Library service & country parks and supporting health & wellbeing within our communities.Working Hours :Mondays to Fridays from 9am to 5pm, may work the occasional evening and Saturdays.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
To log all incidents and service requests in the Ebiquity IT service management tool. The interactions can take place through multiple channels e.g. phone, email, or IM
Responsible for, deploying, configuring, and supporting user devices (Laptops, workstations, smart devices, printers)
To either resolve or escalate incidents and service requests in a timely manner and according to service level agreements (SLAs)
To carry out the following daily checks: service desk tickets and backup reports. Where an issue is identified, a ticket needs to be raised in the ITSM tool and actioned appropriately
Troubleshooting / repairing desktop PC's, laptops, and installations
To carry out user administration (e.g., new starter account creation/leaver)
To provide input to process documentation
Training:Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Ebiquity is the world leader in media investment analysis. Trusted by more than 75 of the top 100 global advertisers – and 500 more worldwide.Working Hours :8.00am - 4.30pm or 9.30am - 6.00pm. Initially you will be fully office based, eventually working from home on a Friday and Monday every other week.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working....Read more...
Data Centre Operations Analyst - (24/7 Rotation) - Woking
A leading Datacentre Provider in Woking are looking for a hands-on technical professional with a passion for infrastructure, data centre operations, and customer support. We are seeking a Data Centre Operations Analyst to support the delivery, operation, and management of client infrastructure across their state-of-the-art UK data centre facilities.
You will play a key role in maintaining customer racks, coordinating data and power cabling, conducting hardware installs, and executing customer tasks in the data centre environment.
This position involves both operational support and face-to-face customer interactions, so excellent communication and organisational skills are essential. You’ll also work closely with cross-functional teams to uphold site standards and deliver high-quality service.
Key Responsibilities:
Provide on-site support to clients across their data centre locations
Maintain records and ticketing systems to track tasks and updates
Perform audits, cabling, decommissioning, media handling, and rack installations
Assist in maintaining hosting infrastructure: power, cabling, patch panels, and rack configurations
Ensure the cleanliness and operational readiness of the data centre environment
Liaise with internal teams and customers to fulfil technical requests
Offer assistance through the Service Desk as needed, managing calls and emails
Adhere strictly to all security and compliance procedures
Required Skills and Experience:
Full clean UK driving license required
Strong understanding of data cabling installation and management
Comfortable handling customer data securely and professionally
Familiarity with IT systems and hardware troubleshooting
Experience using ticketing systems for workflow and task tracking
Comfortable working rotating shifts, including nights and weekends
Desirable Qualifications:
Microsoft (MCSA/MCSE), Cisco (CCENT/CCNA), or ITIL V3 certifications
Paying up £26k basic + Shift Allowance 33%. Total Package Circa £35k ....Read more...
Would you like to work in a market that is safe from external factors meaning you are always busy? Are you looking for an industry leading training program? Apply here!
Charles Hunter Associates are one of the UK’s leading specialist recruitment agencies in the Social Work, Social Care and Education sector.
I am looking to hire to our fastest growing division which is our permanent recruitment team. We have won some big contracts and due to this demand I need to hire a driven, ambitious and motivated Permanent Recruitment Consultant to help us deliver on these contracts and win future business.
The Permanent Recruitment Consultant role comes with the following benefits
Basic salary up to £26,000 dependent on experience
Commission structure in probation to earn immediately
Uncapped Full Commission structure earning up to 30% of what you bill
Hybrid Working Model – 4 days in Office and 1 day WFH
26 Days Annual leave increasing up to 30 with long service
Private Medical Insurance, People’s Pension and Perkbox Subscription
8 Week Recruitment Academy to help you succeed
Permanent Recruitment suits those who have the following
Drive, ambition and competitiveness
Sense of humour to times do get tough so you need to keep it light!
Resilience to overcome the inevitable ups and downs
Commercial awareness to identify GP making opportunities and capitalising
High work ethic to keep pushing desk activity and keeping the pipeline full
I am keen to speak to anyone who has worked in recruitment any sector, sales (B2B or B2C) or business development led roles.
Join us and get yourself on the right pathway to money, progression and success now.....Read more...
Are you in Sales or Recruitment? Are you looking for a new challenge with a great company and excellent office culture? Clear progression and earning potential on offer? Apply here.
Charles Hunter Associates are one of the UK’s leading specialist recruitment agencies in the Social Work, Social Care and Education sector.
I am looking to hire to our fastest growing division which is our permanent recruitment team. We have won some big contracts and due to this demand I need to hire a driven, ambitious and motivated Permanent Recruitment Consultant to help us deliver on these contracts and win future business.
The Permanent Recruiter role comes with the following benefits
Basic salary up to £26,000 dependent on experience
Commission structure in probation to earn immediately
Uncapped Full Commission structure earning up to 30% of what you bill
Hybrid Working Model – 4 days in Office and 1 day WFH
26 Days Annual leave increasing up to 30 with long service
Private Medical Insurance, People’s Pension and Perkbox Subscription
8 Week Recruitment Academy to help you succeed
Permanent Recruitment suits those who have the following
Drive, ambition and competitiveness
Sense of humour to times do get tough so you need to keep it light!
Resilience to overcome the inevitable ups and downs
Commercial awareness to identify GP making opportunities and capitalising
High work ethic to keep pushing desk activity and keeping the pipeline full
I am keen to speak to anyone who has worked in recruitment any sector, sales (B2B or B2C) or business development led roles.
Join us and get yourself on the right pathway to money, progression and success now. Due to the volume of applicants, we will only be able to contact those who are successful at application stage.....Read more...
Key Responsibilities:
Provide 1st line support for IT infrastructure and systems across the organisation
Respond promptly and professionally to help desk tickets, ensuring timely resolution of issues
Assist in the testing of system developments and upgrades, reporting any issues or anomalies
Create, update, and maintain reports to support IT operations and decision-making
Perform routine IT tasks as assigned, ensuring consistency and reliability in service delivery
Collaborate with team members to improve support processes and enhance user experience
Training:Information Communications Technician Level 3.
Training with Milton Keynes College.
Ongoing training, support and development with the employer.
Your learning will take place at the South Central Institute of Technology, which offers benefits such as:
Quality teaching and support
Project-based learning, co-delivered by employers
State-of-the-art facilities with plenty of tech equipment available
Training Outcome:Potential to start building a strong and stable foundation in this industry and grow your skills in this career field.Employer Description:So much more than a distributor:
Madison started back in 1977 as a small bike shop based in West Hampstead, London. Over the last 40 years, the business has transformed itself into the UK’s leading distributor of bicycle parts and accessories.
Madison is the leading distributor of branded cycle components and accessories, angling and power-sports equipment in the UK. Our business continues to grow and we pride ourselves on our reputation within the industry. We offer a supportive and open working environment and we have many long serving employees.Working Hours :Monday - Friday 09:00 - 17:15Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Main Responsibilities:
Conduct routine inspections of premises and equipment, thus ensuring buildings, valuables or people are safe and secure, and set up to standard.
Conducting health and safety checks.
On and off board of staff members. Make sure new starters have desk allocation and all requirements to complete their duties. Any staff member leaving, make sure all items are returned on their last day of service.
Keep the asset register and staff allocation documents up to date.
Liaise with delivery personnel to ensure all deliveries are collected, inventoried, and placed securely.
Furniture is moved and assembled. Coordination of campus events.
Conducting basic handyperson services, such as fixing classroom/staff room equipment and other DIY tasks such as painting, lock replacement/repairs, whiteboard and soft board installation along with blinds etc.
Handling heavy loads in a safe manner (manual handling training will be provided).
Monitor stock levels of office equipment and furniture and replenish as required.
Store management - Monitoring stock levels and ordering consumables for storerooms like cleaning and refreshments.
Act in front of the house and greet students, visitors, and staff in a professional manner #indeedseptember
Training Outcome:Full time Facilites Officer position.Employer Description:GBS is a higher education provider offering a range of sector-relevant courses across eight campuses in London, Manchester, Birmingham, Leeds and beyond. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in banking, finance, accounting, business, tourism, healthcare – and more.Working Hours :Monday to Friday.
Hours TBC.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Physical fitness....Read more...
Contract Support - Canary Wharf - Up to £40,000 Are you an experienced Contract Support looking for a new challenge? If so please read on...Exciting opportunity for an experienced Contract Support to work for an established Facilities company based in Canary Wharf. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management.Hours/details:Monday to Friday8am to 5pm PermanentUp to £40,000Office based Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Contract Support experience Experience in FMGeneral AdministrationCAFM knowledgeIf interested, please send your CV across to Stacey at CBW Staffing Solutions.....Read more...
Contract Support - Camden - Up to £40,000 Are you an experienced Contract Support looking for a new challenge? If so please read on...Exciting opportunity for an experienced Contract Support to work for an established Facilities company based in Camden. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management.Hours/details:Monday to Friday8am to 5pm PermanentUp to £40,000Office based Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Contract Support experience Must have Commerical experienceExperience in FMGeneral AdministrationCAFM knowledgeIf interested, please send your CV across to Stacey at CBW Staffing Solutions.....Read more...
Helpdesk Administrator - Glasgow - Salary up to £26,500 CBW is currently recruiting for an experienced and highly organised Helpdesk Administrator to join a busy, site-based facilities team in Glasgow. Working closely with the Contract Manager, the successful candidate will play a key role in ensuring the contract achieves 100% compliance across all maintenance, reactive, and quoted works.Key duties & Responsibilities:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.To review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilledDepartmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the ContractRequirements:Minimum of 2 years' experience in an administrative role, ideally within a facilities or maintenance environment.Strong customer service and communication skills, with a professional and proactive approach.Good commercial awareness and experience with financial reporting.Proficient in Microsoft Excel (intermediate to advanced level) and general computer literacy.IOSH Managing Safely qualification (desirable).Salary & Benefits:Salary up to £26,500 (depending on experience)23 days annual leave plus bank holidaysCompany pension schemeMonday - Friday 8am to 5pm (In office) ....Read more...
Building and repairing hardware such as laptops or computers
Providing 1st Line technical assistance to a range of businesses of different sizes, across different industries
Answering phone calls and email tickets to provide technical support
Training:
Information Communications Technician Level 3 Standard, CompTIA A+ 1101 & 1102, CompTIA Cloud Essentials+, ITIL v4 Foundation
Based in Plymouth office - PSP, Davy Road, PL6 8BX / Primarily remote training
Two days a month for vendor training and half a day monthly portfolio training
Functional Skills in English and maths if required
Training Outcome:
Higher Apprenticeships: L4 Network Engineer Apprenticeship, Level 4 Cyber Security Technician Apprenticeship Standard
Higher Education: Level 4 HTQ qualifications, University
Job roles progression within Acronyms: Service Desk - 1st Line Engineer
Employer Description:In 2003 Acronyms founder Dave Smith was fed-up with IT companies overselling, so he founded a business with a simple ethos – to sell the correct solution, not the most expensive. Over 15 years later and this ethos, along with quality of service and a passion for technology, has led us to become a trusted provider of IT to businesses across the South West and further afield.
Our mission is therefore to provide businesses with exceptional, tailored IT and unified comms that are fit for purpose, exceed our clients’ expectations and that our employees are proud of, and we do this by staying to true to our core values. After all, they make us what we are, they’ve helped us get where we are today and we’re sure they’ll continue to help us in the future.
- Partnerships: We seek to create long lasting partnerships with our clients that make a positive difference to their business.
- Transparency: We provide an authentic, dependable, and approachable service and we are always transparent.
- Exceeding Client Expectations: We deliver an exceptional experience that goes beyond our clients’ expectations.
- Delivering The Correct Solutions: We don’t oversell. We provide the correct solution for each and every client.Working Hours :Monday - Friday, 9.00am - 5.00pm. Shift times may vary depending on support needs and requirements of the businesses.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Motivated,Inquisitive....Read more...
Senior Infrastructure Engineer
Central London (4 days per week onsite / 1 day per week WFH – this is not negotiable)
£550 - £600 p/d, inside IR35
3 months initial term
A leading construction engineering business is seeking an Senior Infrastructure Engineer to their team. They are a well-established business about to enter considerable operational change making it an exciting time to join and be a part of their journey.
Reporting into the IT Manager, you will oversee core infrastructure and networking. You'll work closely with managed service providers to ensure seamless operations and business continuity whilst taking a lead on regular site set-ups.
Key Responsibilities:
Lead and manage office and site networks, aligning with business strategy
Act as an escalation point for the Service Desk Team
Set up and configure Local Area Networks (LANs), including hardware deployment and support
Coordinate with third-party MSPs for network and infrastructure management
Manage firewall operations and connectivity with ISPs
Oversee network IP addressing and VPN setups
Support business continuity through proactive incident management
Rapid deployment of site connectivity solutions, including 4G routers
Monitor network health and performance, ensuring high availability and resilience
Maintain inventory and configuration records for infrastructure and software
Collaborate with the Security Operations Center (SOC) on network security
Support software licensing and upgrades
Support data privacy and security audits
Provide technical support and mentoring
Maintain server rooms and ensure operational efficiency
Develop and implement business processes and documentation
Requirements:
Strong knowledge of Azure infrastructure management
Strong in network protocols (TCP/IP, DHCP, DNS, etc.), ideally candidates must hold a CCNA/CCNP etc.
Experience with FortiGate Firewalls and Windows Operating Systems
Familiarity with WAN, LAN, VPN, and wireless networks
Possess excellent communication skills with a proactive and self-motivated approach
....Read more...
Managing Front of Desk area; greeting clients, answering outbound calls, receiving and distributing messages, arranging client and solicitor appointments
Managing company correspondence; incoming e-mails, letter communications and memos
Supporting bookkeeping; such as filing, data entry and maintaining accurate financial records
Managing general administrative duties; including scheduling, calendar management and meeting organisation
Maintain confidentiality and handle sensitive information with discretion
Training:
Apprentices will be working towards the Level 3 Business Administrator Standard
Apprentices will be supported via an agreed training plan Training will be discussed at enrolment and will include input from the employer, training provider an apprentice
The apprentice will receive monthly workplace or virtual visits with a dedicated assessor
The assessor will set individualised learning tasks as part of the apprentice’s workplace training that will incorporate their daily role and duties
There is no set mandatory qualification within this Standard, however all training will be delivered to allow students to stretch to the highest grade at EPA (distinction). 8 weekly reviews will monitor progress by all parties
Apprentices completing this standard, will gain 15-months of practical training and the remaining 3 months will be dedicated to End Point Assessment preparation
The EPA consists of:
Knowledge test
Portfolio based interview
Project presentation
Training Outcome:Possibility of a permanent position upon successful completion of the apprenticeship.Employer Description:Located in the heart of Macclesfield, Stockport and Bollington, Cheshire THP law are a family firm of solicitors. We are a full service law firm with a lengthy history, established in 1939 THP Law specialises in Conveyancing, Lasting Powers of Attorney, Litigation, Probate and Wills providing its clients with a friendly and efficient service.
We are a dog friendly office, so please be aware there will be friendly dogs in the office.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Number skills,Team working,Initiative,Collaboration Skills,Client Focused Attitude,Good time management,Punctual and reliable,Willing to learn....Read more...
Logging and triaging tickets (phone/email)
New laptop/desktop setups
1st line support tickets
Workbench jobs
IT documentation
Training:Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
You will be working with the Service Desk team, overseen by the Manager and Senior Engineer supporting a large number of customers and grow solid skills to become a fully trained Cloud Engineer
We are hopeful that if we are the right fit for one another, a full time role may be available for you after the apprenticeship so we continue to grow your skills and our teams capacity
Employer Description:Extech Cloud is a forward-thinking IT managed service provider (MSP) and Microsoft Solutions Partner based in Burgess Hill, West Sussex. Specialising in proactive IT support, cloud transformation, cybersecurity and modern workplace solutions, Extech Cloud helps small to mid-sized businesses across the South of England streamline their operations and embrace digital change. Their services include Microsoft 365 optimisation, Azure cloud solutions, VOIP telephony and robust data protection strategies tailored to each client’s needs.
What sets Extech Cloud apart is their people-first approach. They focus on simplifying IT for their clients, enabling teams to collaborate effectively and securely from anywhere. With a strong emphasis on customer service, innovation and continuous improvement, Extech Cloud positions itself as a trusted partner for businesses looking to grow through technology.Working Hours :Monday to Friday, 9.00am - 6.00pm with 1 hour lunch break.Skills: Communication skills,Customer care skills,Team working....Read more...
Providing high-quality customer service and technical support over the phone and via a ticketing system.
Logging and managing IT support tickets, resolving common issues such as password resets, network faults, and hardware problems.
Supporting the resolution of 1st and 2nd line technical incidents in line with SLAs.
Prioritising and managing your workload effectively.
Meeting key performance targets and service standards.
Contributing to process and technical improvements.
Following company procedures, policies, and values at all times.
Training:Why choose our Cloud Network Specialist apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
Learn about core networking principles, including network addressing, cloud, virtualisation and security
Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
Train with QA – the largest and leading provider for both Microsoft and AWS training
Learn technical content that aligns to, and is relevant to, employers and the market
Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Bubble IT is a leading provider of managed IT services, cloud solutions, and cyber security support for businesses across the UK. We deliver proactive, reliable IT support tailored to each client's needs — from small businesses to growing enterprises. Our team is dedicated to helping organisations thrive by keeping their systems secure, efficient, and future-ready.Working Hours :37.5 hours per week, Monday to Friday, 9am - 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills....Read more...
Manage and respond to support tickets via the Service Desk system.
Handle incoming phone calls and emails from users requiring IT assistance.
Provide remote support using monitoring and management software.
Perform tasks ranging from password resets to cloud service configurations (e.g., Microsoft 365).
Document IT requests and maintain accurate records of support activities.
Visit supported schools and business sites to resolve technical issues.
Engage with staff in person to troubleshoot and provide IT solutions.
Assess and document end-user IT environments during site visits.
Assist in the setup and maintenance of cloud-based IT services.
Support users in navigating and utilising platforms like Microsoft 365.
Collaborate with external support providers when necessary to resolve complex issues.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services.
Learn technical content that aligns to and is relevant to employers and the market.
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.
Get an introduction to Windows, Linux and PowerShell.
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Spectrum IT is a growing IT organization supporting primary and SEN schools, as well as small businesses nationwide. It operates as a Managed Services Provider with a focus on cloud services and remote support. They offer hands-on experience and mentorship from experienced 3rd Line Engineers.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills....Read more...
The apprentice will be employed on a full range of tasks, including:
Listing and cataloguing archives
Answering queries
Fulfilling the rota with the public search room desk duties
Supporting archivists and conservators
Fully engaging in the history and heritage of Worcestershire
This role will focus on:
Acquiring and managing archive collections
Providing access and helping archive users
Engaging wider audiences with archive collections
You will be outgoing, friendly with the public, able to meet deadlines and work alone at times. The job involves some evening and weekend duties.
As the county Archive and Archaeology Service, we care for documents dating back to the 11th century. Our busy public service welcomes thousands of researchers each year, exploring our extensive collections. We answer many more online enquiries, including requests for images of our documents. We have a dedicated support service cataloguing, conserving and digitising archival material from the Middle Ages to the present day.Training:The Level 7 Archivist and Records Manager apprentice will spend four days a week working at The Hive, Worcester, learning on the job, and one day a week doing off-the-job learning, during which the apprentice will attend online and in-person training sessions with Westminster Adult Education Service, complete independent learning or write about their work for their portfolio of evidence, which is used in the end-point assessment.Training Outcome:You will receive a level 7 apprenticeship degree in Archives & Records Management. With the completion of this apprenticeship, there may be the opportunity to continue with the organisation on a permanent basis.Employer Description:This is a highly motivated, hard-working school, totally committed to providing an excellent platform for learning. We are very proud of the warm and happy atmosphere which encompasses the school, and believe that the key to our success is the quality of relationships and the high levels of care that exist among all members of the school community.
Home and school work closely together to provide a safe and secure environment in which children grow in confidence and independence. From this foundation, children are able to acquire respect for themselves, others and the environment; to use their powers of reasoning and imagination to discover, analyse, innovate, solve problems and to express their ideas confidently and to develop an enjoyment and life-long love of learning.Working Hours :Mondays to Fridays from 9am to 5pm, may work the occasional evening and Saturdays.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Dealing with purchase through to pay
Dealing with other business functions
Working on our lively Service Desk
Using various IT systems to manage your workload
Training:Business Administrator Level 3.Training Outcome:Upon successful completion of this apprenticeship, further opportunities may be available to you within the company, but the experience and skills gained should prepare you for future progression within the industry.Employer Description:At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.Working Hours :Monday to Friday with the opportunity to work flexibly. Exact shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative....Read more...
The Pine Lodge Cars team are proud of the high esteem in which its customers regard the business and it works hard to look after its professional reputation.
This vacancy would involve learning all about how to deal with and support customers through their journey of buying and then owning and maintaining a car with Pine Lodge Cars. It is an opportunity to develop business administration and service skills with a company who sets very high standards for how they look after their customers.
Duties would include:
Supporting on the front desk dealing with customer calls and those walking in with meet and greet
Ensuring all customer enquiries are picked up and dealt with
Organising customer car viewings and booking car services and repairs
Follow up calls to customers to check they are satisfied with the Pine Lodge Cars experience and to record and redirect any queries they may have
Working hard to ensure all dealings with customers are handled professionally, politely and empathetically
Booking customer appointments accurately and with care taken over customer sensitive data
Managing the company’s CRM system
Get involved in brand awareness events
Contributing ideas for efficiency of Pine Lodge Cars
Admin duties as are appropriate for the role
Training:
The candidate will follow a Level 3 apprenticeship programme and study towards a full standard as a Business Administrator
This training will be structured and delivered by Cheshire College - South & West
If you do not already hold GCSEs at grade A-C / 8-4 in English and maths you will complete Functional Skills in the related subjects to attain Level 2 Functional Skills
Training Outcome:
A full-time customer service/sales position at Pine Lodge Cars on successful completion of apprenticeship
Employer Description:Pine Lodge Cars, based in Whitchurch, is on a site which has been home to car businesses since the 1940s. Its latest chapter has been under the leadership of Lee Ferguson who has guided his reputable car sales and servicing garage from strength to strength. Under his direction, he has expanded the building to accommodate his customers more comfortably, built a double valet bay and garage and taken on more land to make room for 150 more cars. The impressive rate of expansion and growth of reputation has exceeded all expectations with record numbers of sales year on year.Working Hours :Monday - Friday (Some weekend working may be required) 9.00am - 5.30 pmSkills: Communication skills,Attention to detail,Organisation skills,Administrative skills,Team working,Friendly,Approachable....Read more...
The role is primarily desk based (office based in Welwyn Garden). Some travel to customer sites for installs/fault resolution is required. Your own car and driving licence are required for this position. The apprentice’s primary role is to provide excellent customer service and support to customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine technical problems. Required to monitor and maintain systems and/or platforms to maximise productivity and user experience. The Apprentice will have the opportunity to develop a technical understand of a wide range of products and services to include IT Services, Calls and Lines, Connectivity, Business Mobiles and CCTV systems.
Answering the telephone, responding to emails and updating requests.
Ensuring commitment to core values, working in line with ‘best practice’ ensuring compliance to relevant policies.
To maintain confidentiality and discretion.
Provide first line analysis of all IT issues and ensure that SLA’s are met.
Keep customers informed of the status and progress of tasks and update tickets.
Ensure the customer is satisfied with the final resolution by placing a confirmation call.
Attend team and customer incident meetings and conference calls.
Complete other service-related tasks as required by your manager.
Attend all learning events and complete all apprenticeship assignments to a good standard, and on-time.
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
JBC SKILLS TRAINING LIMITED
Your training course
Information Communication Technician
Equal to Level 3 (A level)Training Outcome:As well as the chance to receive full on-the-job training throughout, by the end of the apprenticeship you’ll have gained nationally accredited qualifications The company also aims to offer the apprentice a permanent role at the end of the training (subject to successfully completing course and objectives.) Employer Description:What We Offer, a fully supported apprenticeship with a recognised qualification. On-the-job training from experienced IT professionals. Career growth opportunities in a successful and expanding company. Exposure to modern technologies and customer-facing technical support. A friendly, collaborative, and supportive team cultureWorking Hours :Monday to Friday - Hours 09.00 – 17.00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Keen Interest in Technology,Strong general IT skills,Full Driving License and Car....Read more...
