Being the first point of contact for our colleagues, airliners, ground partners, and concessionaires on our friendly and busy IT Service Desk
Log and track incidents and requests through the ITSM tool, ensuring they are classified and prioritized correctly.
Provide remote support to end-users on a wide range of IT issues, including hardware, software, and networking problems
Complete daily checks, such as backups from the night before
Provide support for Microsoft and Office 365
Update and maintain knowledge base articles and internal documentation to assist with common support requests and to improve the efficiency of the support process
Training:PERCIVAL HOUSE, 134 PERCIVAL WAY, LONDON LUTON AIRPORT, LUTON, LU2 9NUTraining Outcome:This could be a good gateway into an entry level role within the IT Team.Employer Description:London Luton Airport (LLA) is one of the UK’s busiest airports, carrying over 16.7 million passengers in 2024. The airport is operated by a consortium, of which the majority shareholder is AENA, the world’s largest airport operator, and InfraBridge, a leading infrastructure investment manager. Airlines include Jet2, easyJet, Wizz Air, Ryanair, Tui, FlyOne, Sun Express and El Al. The airport is owned for community benefit by Luton Rising, a company wholly-owned by Luton Council, which has invested more than £500m in front-line, voluntary and charitable services since 1998. LLA continues to be major employer and a key economic driver in Bedfordshire — supporting 28,000 jobs and contributing £830 million per year to the local economy. To learn about the progress London Luton Airport is making across its sustainability programme please click here. Further information on London Luton Airport can be found here: https://www.london-luton.co.uk/Working Hours :37 hours per week (Including one study day)
Typical working hours – shift pattern (8am-5.30pm), including on-call after 3 months of serviceSkills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Qualified Dental Nurse£14 per hour – Full-time, PermanentLocation: IlchesterA forward-thinking and growing dental practice is seeking an enthusiastic and motivated Qualified Dental Nurse. This role is ideal for someone with a positive attitude, strong work ethic, and a genuine commitment to delivering an exceptional patient journey.The successful candidate will be a confident team player who enjoys contributing to a supportive environment, is adaptable to change, and takes pride in maintaining high clinical and service standards.Essential Requirements
Full GDC registrationStrong understanding of infection control proceduresAbility to provide excellent patient careSome experience in front-of-house or reception dutiesAbility to reliably commute to IlchesterUK work authorisation
Preferred Experience
3+ years working within dentistryPrevious dental receptionist or patient-facing administrative experience
Key Responsibilities
Provide chairside support to cliniciansMaintain excellent standards of infection prevention and controlContribute to front-desk duties as part of the patient liaison teamProcess payments, assist with finance applications, and support patient plan sign-upsCarry out aftercare follow-ups and support patients throughout their treatment journey
Working Pattern
Full-time, 4 days per week (potential for increased days in future)
Benefits
Company pensionFree parkingSupport with ongoing professional costs (including GDC fees and indemnity)Team events
Apply now with your CV or contact Ayesha @ Nurse Seekers on 01926 676369 for further information.....Read more...
Are you currently in a sales or recruitment role? Do you enjoy autonomy and uncapped earning potential? Joining Charles Hunter Associates might be for you.
Charles Hunter Associates are one of the UK’s leading specialist recruitment agencies in the Social Work, Social Care and Education sector.
I am looking to hire to our fastest growing division which is our permanent recruitment team. We have won some big contracts and due to this demand I need to hire a driven, ambitious and motivated Permanent Recruitment Consultant to help us deliver on these contracts and win future business.
The Permanent Recruitment Consultant role comes with the following benefits
Basic salary up to £26,000 dependent on experience
Commission structure in probation to earn immediately
Uncapped Full Commission structure earning up to 30% of what you bill
Hybrid Working Model – 4 days in Office and 1 day WFH
26 Days Annual leave increasing up to 30 with long service
Private Medical Insurance, People’s Pension and Perkbox Subscription
8 Week Recruitment Academy to help you succeed
Permanent Recruitment suits those who have the following
Drive, ambition and competitiveness
Sense of humour to times do get tough so you need to keep it light!
Resilience to overcome the inevitable ups and downs
Business Accumen to win new clients, agree contracts and price
Commercial awareness to identify GP making opportunities and capitalising
High work ethic to keep pushing desk activity and keeping the pipeline full
I am keen to speak to anyone who has worked in recruitment any sector, sales (B2B or B2C) or business development led roles.
Join us and get yourself on the right pathway to money, progression and success now.....Read more...
Do you have a Recruitment background or Sales background with a desire to get into recruitment? Would you like to work in a market that is safe from external factors meaning you are always busy? Are you looking for an industry leading training program? Apply here!
Charles Hunter Associates are one of the UK’s leading specialist recruitment agencies in the Social Work, Social Care and Education sector.
I am looking to hire to our fastest growing division which is our permanent recruitment team. We have won some big contracts and due to this demand I need to hire a driven, ambitious and motivated Permanent Recruitment Consultant to help us deliver on these contracts and win future business.
The Permanent Recruitment Consultant role comes with the following benefits
Basic salary up to £26,000 dependent on experience
Commission structure in probation to earn immediately
Uncapped Full Commission structure earning up to 30% of what you bill
Hybrid Working Model – 4 days in Office and 1 day WFH
26 Days Annual leave increasing up to 30 with long service
Private Medical Insurance, People’s Pension and Perkbox Subscription
8 Week Recruitment Academy to help you succeed
Permanent Recruitment suits those who have the following
Drive, ambition and competitiveness
Sense of humour to times do get tough so you need to keep it light!
Resilience to overcome the inevitable ups and downs
Commercial awareness to identify GP making opportunities and capitalising
High work ethic to keep pushing desk activity and keeping the pipeline full
I am keen to speak to anyone who has worked in recruitment any sector, sales (B2B or B2C) or business development led roles.
Join us and get yourself on the right pathway to money, progression and success now.....Read more...
Network Engineer – Contract
Birmingham (hybrid working, 2 days per week WFH)
Up to £550 p/d - inside IR35
Network Engineer required to join the IT Department of a well-known and public-facing critical national infrastructure business (circa 2000 staff, 20 in IT with approx. 40 sites in the UK), providing services to hundreds-of-thousands. You’ll operate as part of a small, highly capable IT team supporting fairly complex Infrastructure and contributing to large-scale projects.
You'll initially be supporting a variety of projects detailed below, including assisting in resolving a number of security audit findings and closing off security vulnerabilities flagged up by a recent pen-test. You will also support the general administration and maintenance of network system and act as a 3rd line escalation point for tickets escalated up from the Service Desk.
Currently the role is split circa 50% Project vs 50% BAU support.
Minimum required skills and experience:
- CCNA (or equivalent experience)
- Expert in setting up and maintaining VPNs
- General Firewall / Switch configuration; experience with both Cisco and HP Switches would be beneficial, as would any exposure to CheckPoint firewalls.
- Troubleshooting faulty sites - BT routers / Switch / Firewalls.
- Experience of Security Audit remediations would be beneficial; addressing vulnerabilities flagged by scanners (in this case, Tenable), and Pen tests.
- Production / maintenance of Network Diagrams (Visio)
- Solarwinds administration (or similar monitoring tool).
- Windows Server / VMWare Administration an advantage (not a requirement).
Initial 3 month contract (very likely to extend)
Location; Birmingham or Central London with flexibility to work from home two days per week.
Occasional travel to other UK sites required.
....Read more...
Reception Manager – Prestigious Hospitality Group London £55,000 - £60,000We’re looking for a Reception Manager who lives and breathes guest interaction. This isn’t just about running a desk, it’s about managing front-of-house operations, ensuring a seamless guest experience, and acting as the ambassador for the business – people will remember you and your team. You’ll be visible, hands-on, and the face of hospitality for every guest who walks through the door.Key Responsibilities: • Lead the reception team with energy and confidence, ensuring smooth day-to-day operations. • Be on the floor – greeting guests, touching tables, and resolving issues in the moment. • Recruit, train, and develop a motivated reception team. • Maintain high standards of service, communication, and the overall guest journey. • Manage reservations, seating and guest flow with precision and care. • Champion innovation and constantly seek ways to enhance the guest experience.The Ideal Candidate: • A natural host – warm, personable, and always guest-first. • Proven experience as a Reception Manager (or similar) in a high-volume, premium dining environment. • Hands-on leadership style – present on the floor, not hidden in the office. • Strong communicator with excellent organisational skills. • Skilled in managing large teams and motivating individuals. • Super user of OpenTable, SevenRooms, or TripleSeat. • Ambitious and excited to grow with a leading hospitality group.Apply now: kate@corecruitment.com....Read more...
Qualified Dental Nurse£14 per hour – Full-time, PermanentLocation: IlchesterA forward-thinking and growing dental practice is seeking an enthusiastic and motivated Qualified Dental Nurse. This role is ideal for someone with a positive attitude, strong work ethic, and a genuine commitment to delivering an exceptional patient journey.The successful candidate will be a confident team player who enjoys contributing to a supportive environment, is adaptable to change, and takes pride in maintaining high clinical and service standards.Essential Requirements
Full GDC registrationStrong understanding of infection control proceduresAbility to provide excellent patient careSome experience in front-of-house or reception dutiesAbility to reliably commute to IlchesterUK work authorisation
Preferred Experience
3+ years working within dentistryPrevious dental receptionist or patient-facing administrative experience
Key Responsibilities
Provide chairside support to cliniciansMaintain excellent standards of infection prevention and controlContribute to front-desk duties as part of the patient liaison teamProcess payments, assist with finance applications, and support patient plan sign-upsCarry out aftercare follow-ups and support patients throughout their treatment journey
Working Pattern
Full-time, 4 days per week (potential for increased days in future)
Benefits
Company pensionFree parkingSupport with ongoing professional costs (including GDC fees and indemnity)Team events
Apply now with your CV or contact Ayesha @ Nurse Seekers on 01926 676369 for further information.....Read more...
Senior Infrastructure Engineer
Central London
Up to £80k
Well-established, highly profitable construction engineering business is seeking an experienced Senior Infrastructure Engineer to join them on a permanent basis. You'll be joining at a critical time as the organisation expands its technical capability, with ambitious growth plans and multiple acquisitions planned every year for the next 5 years (8 in the past 12 months).
Reporting into the IT Operations Manager, you will oversee core infrastructure and networking. You'll work closely with managed service providers to ensure seamless operations and business continuity whilst taking a lead on regular site set-ups.
Key Responsibilities:
• Lead and manage office and site networks, aligning with business strategy
• Act as an escalation point for the Service Desk Team
• Set up and configure Local Area Networks (LANs), including hardware deployment and support
• Coordinate with third-party MSPs for network and infrastructure management
• Manage firewall operations and connectivity with ISPs
• Oversee network IP addressing and VPN setups
• Support business continuity through proactive incident management
• Rapid deployment of site connectivity solutions, including 4G routers
• Monitor network health and performance, ensuring high availability and resilience
• Maintain inventory and configuration records for infrastructure and software
• Collaborate with the Security Operations Center (SOC) on network security
• Support software licensing and upgrades
• Support data privacy and security audits
• Provide technical support and mentoring
• Maintain server rooms and ensure operational efficiency
• Develop and implement business processes and documentation
Requirements:
• Strong knowledge of Azure infrastructure management
• Strong in network protocols (TCP/IP, DHCP, DNS, etc.), ideally candidates must hold a CCNA/CCNP etc.
• Experience with FortiGate Firewalls and Windows Operating Systems
• Familiarity with WAN, LAN, VPN, and wireless networks
4 days per week onsite initially, dropping to 3 days after 3 months.
....Read more...
We are looking for a highly motivated Sales Executive on a full time permanent basis in Stratford-upon-Avon. With a starting salary of £30,000 and excellent commission opportunities the role is based onsite. Working for a leading supplier to the construction industry and energy and utilities sectors. This role may suit someone with internal sales, hire desk or a sales operation professional.
Purpose of the role:
This is a fast-paced, hands-on operational sales role based in the branch, focused on delivering high levels of customer care. The position is heavily centred on day-to-day transactional activities within a highly reactive environment.
Key Responsibilities for the Sales Executive:
Proactively prospecting for new leads within target sectors, via phone and email
Taking calls
Preparing multiple, tailored quotes, proposals, hire/sales contracts
Qualifying leads, contacting via phone email etc
Maintaining CRM database with activity, sales forecasts and pipeline
Follow up on leads, convert leads
Support marketing initiatives
Work closely with internal teams providing first class customer service and on time deliveries
Attend industry events
Support operational team s when required
Key Skills Required for the Sales Executive:
Proven track record in B2B sales, in a fast paced environment
Business development, prospecting, lead generation experience with high conversion rates
Sales experience from within the construction industry would be an advantage
Confident communications skills
Comfortable working in a targeted, fast paced environment
High levels of customer service
Ability to establish and nurture client relationship
High levels of own initiative, energy and drive
Excellent negotiation skills
Confident in outbound sales activities
What’s in it for you?
Starting salary of £30,000
Mon to Fri 9.00 to 5.00 pm
25 days holiday + bank holidays
Excellent commission opportunities
Working as part of a supportive team
Training and development opportunities
....Read more...
Service Desk Support: (IT Operations, Cyber & Data/Analytics)
Provide technical support to internal users across multiple regions and languages.
Log, triage, and resolve incidents and service requests using ITSM tools (e.g., BMC Helix).
Escalate complex issues to second-line support teams.
Assist in maintaining knowledge base articles and FAQs.
Infrastructure & Applications: (IT Operations, Cyber & Data/Analytics)
Support hardware provisioning, setup, and troubleshooting (laptops, desktops, mobile devices).
Assist with software installations, configurations, updates, and license management.
Participate in routine maintenance tasks such as patching, backups and reporting.
Help monitor operational performance and report anomalies.
Project Support:
Contribute to IT projects including system upgrades, migrations, and new technology rollouts.
Document processes and assist in user training and communications.
Collaborate with vendors and internal teams to support project delivery.
Training Outcome:The opportunity may offer a permanent role upon completion of the apprenticeship depending on availability.Employer Description:Smiths Group designs, manufactures and delivers smarter engineering solutions for mission-critical applications, solving some of the world's toughest problems for our customers, our communities and our world. For over 170 years, Smiths Group has been pioneering progress by improving the world through smarter engineering.
We serve millions of people every year, to help create a safer, more efficient and better-connected world, across four major global markets: Energy, General Industry, Security & Defense, and Aerospace. Listed on the London Stock Exchange, Smiths employs 14,600 colleagues in over 50+ countries.
This pioneering spirit continues to drive us today, underpinned by our powerful culture. Improving our world is what we do, how we think, and how we will continue to use our passion for technology and engineering to tackle our customers biggest challenges today and in the future. We're looking for people with curious minds. Who want responsibility and relish a challenge. Whether you're an experienced professional or just starting out, our global scale and focus on growth means we have some great career opportunities for you. There's never been a better time to join Smiths.Working Hours :Monday - Friday 8am - 5pmSkills: Communication skills,Attention to detail,Problem solving skills,Team working,Microsoft Office,Windows operating systems,Ability to work independently,Willingness to learn,Prioritise tasks effectively,Agreed SLAs and deadlines,Logical thinking....Read more...
Provide first-line technical support to clients via phone, email, and remote desktop tools.
Log and manage all support requests through the company’s help desk system.
Diagnose and troubleshoot issues related to hardware, software, and networking.
Set up and configure PCs, laptops, mobile devices, and peripherals.
Assist with installing and updating operating systems and business applications.
Maintain accurate technical records and documentation.
Escalate complex technical issues to senior engineers where necessary.
Deliver excellent customer service and communicate clearly with users of all technical levels.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learnt: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:ATOM Technology is a forward-thinking IT solutions provider based in Newcastle, delivering managed IT support, cloud computing, and cybersecurity services to businesses across the UK. We’re passionate about helping organisations harness technology to achieve their goals. As we continue to grow, we’re looking for an enthusiastic and motivated IT Helpdesk Apprentice to join our support team and begin a rewarding career in IT.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working....Read more...
Dining Room Manager – Washington, VA – Up to $110kWe’re teaming up with a luxury inn that’s all about unforgettable food, warm hospitality, and cozy charm—all wrapped up in a stunning setting. Picture world-class dining, genuine smiles, and an experience that’s as welcoming as it is refined. We’re on the hunt for a Dining Room Manager who’s passionate about great service and ready to help create magical moments for every guest.Perks and Benefits
Considering a move? Relocation support is available to help you settle in smoothly.Join a team delivering unforgettable experiences in a world-class hospitality setting.Competitive extended benefits including – health, vision and 401K
The RoleYou will be working closely with the Restaurant Manager and act as the leadership’s representative on the floor, overseeing all aspects of the guest experience. Serving as the face of the establishment, you will advocate on behalf of guests to ensure every visit is transformative, restorative, and memorable. Key responsibilities include tracking repeat guests and driving new business opportunities. You remain attentive to guests’ needs and sensitivities, proactively addressing any concerns to make sure every guest feels genuinely welcomed and cared for—just like a gracious host welcoming visitors into their home.What they are looking for:
Passionate about food and wine, with solid knowledge in both.Proven experience in luxury dining operations, including leadership roles.Experience as a Table Captain, Concierge, or Front Desk Manager is seen as an asset.Level 1 Wine Certification a must!Knowledge of conducting labour cost and loss prevention.
If you are keen to discuss the details further, please apply today or send your cv to Declan at COREcruitment dot com – declan@corecruitment.comDue to the volume of application, we may not be able to provide feedback to all applicants. If you haven’t heard from us within 2 weeks, please consider your application unsuccessful. Nevertheless, feel free to reach out!....Read more...
Acting as a first point of contact for incoming customer enquiries by phone and email
Providing accurate information regarding services, job status, and operational requirements
Logging customer jobs and supporting ticketing accurately within the company system
Liaising daily with drivers to ensure they have accurate job sheets, site access details, and disposal information
Communicating any changes or issues to drivers and planners in real-time
Supporting the Transport Planner with scheduling, reallocating jobs, and managing driver availability when required
Ensuring compliance information (waste transfer notes, permits, photos, disposal tickets) is uploaded and correctly recorded
Assisting with generating and sending customer job confirmations, updates, and completion reports
Updating customer records, site details, and job notes on internal systems
Supporting job checks, and general administrative tasks
Helping to monitor shared inboxes and action queries in line with service desk requirements
Learning and understanding the basics of the liquid waste industry, including tanker operations, disposal sites, and environmental compliance
Ensuring customer and driver information meets regulatory requirements
Escalating compliance or safety concerns to the operations team
Minimum of 6 hours per week spent on apprenticeship work and training
Training:Business Administrator Level 3.
You'll attend monthly 1-2-1 meetings (online via teams every month - NO classroom OR college!) with your tutor and learn about modules including the organisation, stakeholders, relevant regulation, business fundamentals, processes & external factors. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer.Training Outcome:As with any apprenticeship opportunity - if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business.Employer Description:Environmental Waste Management (EWM) is a fast-growing business specialising in liquid waste disposal and the removal of hazardous waste. Based in Epping, their team of highly skilled professionals handle flood-related waste, contaminated materials, sewage, industrial waste and are specialists with hazardous waste removal.Working Hours :Monday to Friday 9am to 5pm.Skills: Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Logical,Organisation skills,Problem solving skills,Team working....Read more...
Provide first-line support for hardware, software, and network issues.
Assist with the installation, configuration, and troubleshooting of computer systems and peripherals.
Manage and respond to service desk tickets, ensuring timely resolution of user issues.
Help with regular maintenance tasks, including software updates, backups, and system monitoring.
Assist in maintaining inventory of IT equipment and software licenses.
Support SLAs and escalations by adhering to response times, resolving issues promptly and escalating unresolved problems to the appropriate level.
Document tasks, escalations and provider an audit trail of IT issues and efficiently log, track and resolves issues.
Provide support for end-users, including password resets, software installations, and user account management.
Opportunity to take part in a large Network refresh projects during the apprenticeship.
Training:This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.
You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.Training Outcome:Possible progression upon completion of the apprenticeship.Employer Description:Drapers’ Multi-Academy Trust is offering an exciting opportunity for an IT Apprentice to kick start their career in technology while making a real impact every day. The successful apprentice will dive into the world of IT, learning on the job and becoming a key part of the team that keeps the Trust’s schools running smoothly.
The role includes 25 days annual leave plus bank holidays, providing a great work life balance, along with strong development and progression opportunities in a growing organisation. This apprenticeship offers an excellent launchpad for a long and successful career in IT. Drapers’ Multi-Academy Trust is seeking applicants who are passionate about technology, eager to learn and enthusiastic about working in a fast-paced, varied environment where no two days are the same.Working Hours :8.00am - 4:30pm, Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Team working....Read more...
Business Central / Microsoft Dynamics IT Support Engineer Crewe - Hybrid Up To £40,000We are looking for a proactive, technically confident 1st Line Support Engineer with proven experience supporting Microsoft Dynamics Business Central (BC) to join our highly successful, and rapidly expanding client’s team. This is a key role within the IT function, combining BC application support with 1st line IT service desk responsibilities.You will act as the first point of contact for technical queries across the business, ensuring users receive fast, accurate, and high-quality support. A strong understanding of Business Central and the ability to troubleshoot functional and technical issues is essential.This role would suit someone who thrives in a busy environment, enjoys solving problems, and takes real ownership of their work. If you are from a 1st Line Support Engineer, Applications Support Agent, IT Support, IT Consultant or similar role with experience on Microsoft Dynamics / Business Central this opportunity is not to be missed.The Role:
Provide 1st line IT support across hardware, software, networks, and cloud services.
Deliver specialist support for Microsoft Dynamics Business Central, including triage, investigation, and resolution of BC-related incidents.
Troubleshoot business application issues, integrations, and user errors within BC and connected systems.
Manage new starter onboarding: account creation, hardware configuration, and access setup.
Assist users with daily system operations, ensuring they understand how to effectively use BC and other core applications.
Administer user permissions across multiple platforms, maintaining strict adherence to the Principle of Least Privilege (PoLP).
Work closely with the IT Manager on infrastructure projects, upgrades, and system improvements.
Escalate complex technical issues to internal teams or external vendors when needed.
Maintain accurate technical documentation, knowledge base articles, and support procedures.
Act as a key liaison for IT suppliers, software providers, and support partners.
Deliver ad-hoc user training, best-practice guidance, and system walkthroughs.
Ensure compliance with IT policies, security standards, and internal processes at all times.
You:
Demonstrated experience supporting Microsoft Dynamics Business Central in a user-facing role.
Strong technical troubleshooting ability with excellent problem-solving skills.
Confident working independently and managing workloads under pressure.
Highly organised with strong prioritisation and multitasking capability.
Excellent communication skills, both written and verbal, with the ability to translate technical language for non-technical users.
Strong attention to detail and a commitment to delivering high-quality service.
Curious, analytical mindset with a desire to continually develop technical knowledge.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
Business Central / Microsoft Dynamics Systems Administrator Crewe - Hybrid Up To £40,000We are looking for a proactive, technically confident Systems Administrator with proven experience supporting Microsoft Dynamics Business Central (BC) to join our highly successful, and rapidly expanding client’s team. This is a key role within the IT function, combining BC application support with 1st line IT service desk responsibilities.You will act as the first point of contact for technical queries across the business, ensuring users receive fast, accurate, and high-quality support. A strong understanding of Business Central and the ability to troubleshoot functional and technical issues is essential.This role would suit someone who thrives in a busy environment, enjoys solving problems, and takes real ownership of their work. If you are from a Systems Administrator, 1st Line Support Engineer, Applications Support Agent, IT Support, IT Consultant or similar role with experience on Microsoft Dynamics / Business Central this opportunity is not to be missed.The Role:
Provide 1st line IT support across hardware, software, networks, and cloud services.
Deliver specialist support for Microsoft Dynamics Business Central, including triage, investigation, and resolution of BC-related incidents.
Troubleshoot business application issues, integrations, and user errors within BC and connected systems.
Manage new starter onboarding: account creation, hardware configuration, and access setup.
Assist users with daily system operations, ensuring they understand how to effectively use BC and other core applications.
Administer user permissions across multiple platforms, maintaining strict adherence to the Principle of Least Privilege (PoLP).
Work closely with the IT Manager on infrastructure projects, upgrades, and system improvements.
Escalate complex technical issues to internal teams or external vendors when needed.
Maintain accurate technical documentation, knowledge base articles, and support procedures.
Act as a key liaison for IT suppliers, software providers, and support partners.
Deliver ad-hoc user training, best-practice guidance, and system walkthroughs.
Ensure compliance with IT policies, security standards, and internal processes at all times.
You:
Demonstrated experience supporting Microsoft Dynamics Business Central in a user-facing role.
Strong technical troubleshooting ability with excellent problem-solving skills.
Confident working independently and managing workloads under pressure.
Highly organised with strong prioritisation and multitasking capability.
Excellent communication skills, both written and verbal, with the ability to translate technical language for non-technical users.
Strong attention to detail and a commitment to delivering high-quality service.
Curious, analytical mindset with a desire to continually develop technical knowledge.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
As a Digital Support Technician Apprentice, you will:
Help staff, learners, and employers with technical queries (logging in, online platforms, emails, system issues)
Support onboarding of new learners and employers onto apprenticeship systems
Set up user accounts and maintain digital records across management systems (ILR/CRM/LMS/VLE)
Assist with troubleshooting hardware and software issuesSupport online learning platforms (Teams, Zoom, e-portfolio systems, etc.)
Help keep digital systems updated and working smoothly
Provide friendly customer service by phone, email, and online chat
Assist with maintaining equipment, devices, and simple network tasks
Produce basic user guides or instructions to help people use systems more easily
Escalate technical problems to senior team members when needed
Training:Your training will be delivered through a mix of workplace learning and structured teaching sessions by the training provider. You will learn on-the-job every day while being supported by experienced colleagues, and you will also have regular training sessions provided by your apprenticeship training partner.
Training will be delivered through a combination of:
On-the-job learning at our main office: London E1 5HZ
Hybrid teaching sessions once per week with your training provider
Monthly progress reviews with your coach and line manager
Self-directed study time built into your weekly schedule
Practical assessments and projects based on real work tasks
Training Outcome:Once the apprentice successfully completes the Level 3 Digital Support Technician apprenticeship, they can progress into a variety of digital and support-focused roles such as:
Digital Support Technician / IT Support Technician:
Providing day-to-day support for learners, employers, and staff.
Learner Onboarding Coordinator:
Supporting digital platforms, enrolment systems, and user access.
MIS / Data Administrator:
Managing learner records, ILR data, and compliance systems.
E-Learning Support Specialist:
Supporting virtual learning platforms, resources, and online classrooms
Helpdesk or Service Desk Analyst:
Responding to tickets and troubleshooting issues for staff and learners
Employer Description:London Vesta College (LVC) is a specialist IT and digital training provider based in East London. As a government-approved apprenticeship provider, LVC delivers high-quality digital apprenticeships, and sector-focused skills bootcamps supported by qualified IT tutors. The college has a strong reputation, with Ofsted rating its apprenticeship provision as Good and the organisation reporting excellent employer satisfaction and a 100% apprentice pass rate. Employers choose LVC for its efficient recruitment and training support, while learners benefit from small class sizes, personalised coaching, and strong progression opportunities into digital careers—backed by more than a decade of experience in the digital education sector.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Answering the telephone
Dealing with patient and visitor enquiries both over the telephone and face to face
Making entries into patient records
Working with the team to provide a high-quality service to patients and visitors
Liaising with external organisations as and when required
Provide cover for all reception positions as necessary
Organising follow up appointments
Always following clinic policy
Process appointment requests for today, future appointments from patients by telephone and in person using the clinic software system
Sending and receiving emails
The clinic is looking for an apprentice that is an all-rounder, somebody that is focused on our business administrator duties but someone who is confident to be on the reception desk manging patients in a caring and professional manner.
You communication skills must be clear and concise with a very good standard of English, as you will be handling calls and people of varying different language abilities and backgrounds.
As a practice we are there to support them, help them and signpost them to others for advice, guidance, and care. The ideal candidate will be able to face these situations in a supportive, professional, sympathetic, and kind manner.
We are proud of our patient support and will train our staff to be the same.
The ideal candidate must have a comprehensive understanding of English, be clear, concise, professional, well spoken, keen, interested in the profession and the environment they will be joining. In return, we will invest our time and training into supporting you to complete a great apprenticeship towards an exciting and professional career.If you demonstrate through your basic skills and commitment, that you are one of our team, the practice will invest more into the apprentice, to ensure they can be the best that they can be, with increased challenges and further offers of skills training.Training:Standard Apprenticeship Business Administration Level 3.
Training will be delivered remotely via online sessions. You will also receive regular visits and sessions with your skills development coach.Training Outcome:If the candidate demonstrates their commitment, there could be a permanent role subject to opportunities and depending on vacancies at that time.Employer Description:Ankerside Physiotherapy Clinic, established in 1986, serves the physiotherapy needs of the West Midlands, Warwickshire and Staffordshire from our physiotherapy clinics situated in the town centres of Nuneaton, Tamworth, Coventry, Birmingham and Warwick.Working Hours :Monday - Friday 8am - 7pm (within these hours). 30 hours to be arranged during the opening hours, this will vary so flexibility is essential. Potential of up to 35 hours.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Team working,Initiative,Non judgemental,Patience....Read more...
Assist with the smooth, professional and effective running of the school offices on a daily basis
Be the first point of contact for all visitors to the school and any staff that require support from the office
Provide excellent customer service to internal and external customers, which conveys a positive and professional image of the Academy
Support with administrative requests, such as letters, management of the dinner system and school trips
Use of the resource booking system to liaise with the facilities team and the Premises Manager for help desk requirements, as well as minibus bookings
Dealing with queries from parents, students and visitors
Effective use of the school Tannoy system when necessary
Willingness to train as a First Aider in the future
Work in partnership with, and across, other Academies across The Impact Education Multi Academy Trust (the “Trust”) as required
Be flexible with regards to working outside of school hours as required to meet the needs of the role, such as Parents' Evenings and Transition Evenings
To carry out other tasks that are essential to the post’s core purpose
Training:
Study towards a relevant qualification, Level 3 Business Administrator Diploma.
On-the-job training and mentoring from experienced professionals.
Regular review meetings to track progress and development.
Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday - Thursday 8am - 4.15pm (30 minutes break) Friday 8am - 2pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Initiative....Read more...
Assist in designing, building, and testing automation workflows using platforms such as Microsoft Power Automate, n8n, and custom APIs
Support the integration of AI tools and large language models (LLMs) into internal systems and client environments
Help monitor, maintain, and improve existing automated workflows to ensure reliability and performance
Provide first-line IT support for client systems, including cloud services (Microsoft 365, Azure, Google Workspace) and network devices
Contribute to documentation of automations, scripts, and system processes
Assist senior engineers in implementing new tools and solutions to enhance operational efficiency
Participate in R&D projects exploring AI-driven tools and business process automation opportunities
Collaborate closely with the technical team to troubleshoot and resolve IT and automation-related issues
Training:Why choose our AWS Cloud Support Specialist Level 3 programme?
The AWS Cloud Support Specialist apprenticeship allows you to recruit fresh cloud talent or upskill your existing workforce to become work-ready first-line IT support, specialising in AWS and cloud management. An AWS Cloud Support Specialist’s role is desk-based and revolves around system user queries and resolving faults in a helpdesk environment. AWS Cloud Support Specialists are expected to rectify or escalate faults swiftly, to mitigate internal and external impact.
The AWS Cloud Support Specialist Level 3 Apprenticeship enables the apprentice to:
Understand how to carry out a methodical approach to problem -solving
Become aware of the key organisational, cultural and health and safety considerations required by AWS Cloud Support Specialists
Comprehend core networking principles, including network addressing, Cloud, Virtualisation and Security
Gain a fundamental understanding of operating system concepts in cloud-based environments
Grasp the concept of cloud-enabled systems, secure integration, disaster recovery, principles of test plans and automation tools.
Tools and technologies learned:
Learners will learn to use AWS
Training Outcome:You will work closely with the IT Tech team and management, gaining the skills and experience to progress into an Apprentice Automation Engineer or IT Systems Technician role
Upon successful completion of the apprenticeship, there may be an opportunity to secure a full-time position if available at the time with continued professional development, vendor certifications, and exposure to cutting-edge AI and automation technologies.Employer Description:At Iconology Ltd, we are a forward-thinking Managed Service Provider (MSP) based in Kent, delivering outstanding IT, automation, and AI-driven solutions to clients across diverse industries.
At Iconology, dedication and initiative are recognised and rewarded. As our business continues to grow, so do the opportunities for career progression and personal development. If you’re passionate about technology, automation, and innovation — and you’re eager to learn in a fast-paced, team-driven environment, apply today!Working Hours :Monday - Friday, 9.00am - 5.30pm (out-of-hours may be requested with notice as overtime).Skills: Communication skills,IT skills,Problem solving skills,Analytical skills,Team working....Read more...
Job Description:
Our client based in Newcastle, is seeking an experienced and proactive GTS Engineer to join their dynamic technology function. This is an excellent opportunity for a technically skilled professional to play a key role in delivering enterprise-wide IT projects and initiatives within a complex and fast-paced environment.
Skills/Experience:
Proven experience in a 3rd Line IT Engineer or similar role, ideally in an enterprise or financial services environment.
Strong technical background in Microsoft technologies, including Windows operating systems and Office 365.
Working knowledge of ITIL processes, particularly incident, change and problem management.
Previous experience with cloud infrastructure management and migration.
Strong grasp of networking, infrastructure and hardware troubleshooting.
Experience with AV/conference room technology setup and support.
Demonstrated ability to manage multiple projects simultaneously, delivering high-quality outcomes on time and within scope.
Excellent communication skills, with an ability to engage effectively with both technical and non-technical stakeholders.
Strong analytical, organisational and problem-solving skills.
Desirable:
Experience with Azure, Hyper-V, or similar enterprise technologies.
Knowledge of automation or scripting tools (e.g., PowerShell).
Core Responsibilities:
Lead the delivery and implementation of Microsoft upgrades, including Windows and Office environments, all while ensuring minimal disruption to users.
Contribute to change management, incident management and business continuity planning and execution, maintaining robust operational resilience.
Provide third-line support across the IT Service Desk, resolving complex technical issues and supporting junior team members.
Troubleshoot and resolve enterprise-level IT issues across systems, applications and infrastructure.
Collaborate with cross-functional teams to design and implement IT solutions that align with business objectives.
Support system migration projects from planning through post-migration phases.
Develop and maintain comprehensive documentation for systems, processes and procedures to promote knowledge sharing across teams.
Oversee the setup and maintenance of AV and meeting room technology, ensuring smooth operation.
Contribute to continuous improvement through knowledge transfer, mentoring and sharing of best practices across the IT function.
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16292
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM....Read more...
The apprentice will be responsible for logging, diagnosing, and assisting in the resolution of issues raised by VIPs and users, covering a variety of hardware and software packages. Under supervision, you will help with the installation and configuration of new hardware, software, and services, and provide first-line technical support to users across the business.
Throughout your apprenticeship, you will develop your technical skills, customer service abilities, and understanding of IT service desk operations, contributing to the delivery of high-quality support.
Duties & Responsibilities
Primary:
Assist in providing end-user support to VIPs and users via telephone, remote support, email, and face-to-face interactions, engaging with users at all levels across the organisation
Log, triage, and help resolve IT incidents and requests using the ITSM system (ServiceNow)
Support technical investigations of user issues under supervision, escalating problems to senior team members or higher support tiers when necessary
Learn and apply troubleshooting techniques for hardware, software, and network issues, including desktops, laptops, printers, and mobile devices
Assist with installation, configuration, and maintenance of hardware, software, and services, including new deployments, upgrades, and endpoint activities
Support Active Directory administration and deployment of software via Endpoint Manager
Help maintain and update technical documentation and user-friendly support articles
Assist with printer and consumable support, including driver installation, stock management, and basic troubleshooting
Support basic hardware repairs and part replacements under supervision
Assist with telephony and video conference system setup and support (SIP/VOIP, video conferencing)
Help configure and support iOS/Android mobile and tablet devices and deployment of 4G/5G dongles
Learn basic networking concepts (TCP/IP, Ethernet) and assist with network patching and troubleshooting
Support new site/office setups and moves in collaboration with the networking team
Assist with IT stock management (laptops, monitors, cables, peripherals) and request components via ServiceNow
Participate in IT projects as directed by the IT Manager or other senior IT staff
Communicate effectively with IT team members and stakeholders regarding events that may impact IT services
Maintain a clean and organised working environment and assist with general housekeeping of IT equipment
Handle user concerns and complaints professionally, escalating as needed
Provide cover for the IT helpdesk team and support internal teams as required
Participate in occasional out-of-hours, weekend, or bank holiday work as needed for business continuity and learning
Secondary:
Participate in IT team meetings, training sessions, and workshops to develop technical and customer service skills
Assist with maintaining and updating the IT knowledge base, FAQs, and internal documentation
Good level of working IT knowledge and practices
Support the onboarding and offboarding process for users, ensuring equipment and access are set up or removed as required
Monitor industry news and trends, sharing relevant updates with the IT team
Help test and evaluate new hardware, software, or IT solutions under supervision
Keep working area, cupboards, and storage area clean, tidy, safe and equipment/spares organised
Support other IT projects and initiatives as directed by senior team members
Training:
This role is based in Esher, Surrey
You will be required to work in our head office location, and training will take place remotely with online lessons per week
Training Outcome:
The apprentice will gain the Level 3 Information Communications Technician qualification and may progress into a permanent position within Keltbray
Employer Description:Keltbray is a UK leading specialist engineering contractor, which offers engineering, construction, demolition, decommissioning, remediation, environmental services and reinforced concrete frame solutions. We are a key player in developing and maintaining Britain’s built environment and major civil engineering, operating in highly regulated climates and transforming sites across the UK.
Our purpose is to redefine the way sustainable development is delivered. Based on our collective experience, we collaborate at the earliest stage to design and self-deliver innovative customer solutions across technically demanding built environment and infrastructure sectors. Working in partnership with our stakeholders, we are actively contributing to economic growth, social advancement and environmental protection.
Diversity & Inclusion
We advocate for difference and champion diversity to foster an inclusive environment that allows our people to bring their true selves to their work every day and enable our people to thrive by promoting health and preventing harm.Working Hours :Monday- Friday
8am- 5pm
40 hours per weekSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
As a dental receptionist, you have the first contact with the patient, and the professional appearance, behaviour, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside.
Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times.
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed.
Booking and amending appointments, answering the phone, updating patient records.
To answer the telephone promptly and in the prescribed manner.
Ensure that the answer machine messages are switched on and off at the relevant times of the day.
Check the telephone for messages that may have been left and return the calls as required.
Ensure the reception emails are checked frequently and all emails responded to.
Accurately update and protect patient information including on the patient electronic database.
Book next appointments before the patient leaves the practice.
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls.
Ensure that the appointment system is efficient and accurate.
Ensure the appointments books are kept full as possible.
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments.
Accessing sensitive information whilst always maintaining patient confidentiality.
Ensuring patients are aware of the dental services and products we offer.
Build and nurture great working relationships with the Clinical team and practice team.
Be actively involved in the smooth running of the practice by working well with the practice team.
Work at other practice locations from time to time as required.
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy.
Record lab work back when returned to the practice from the lab.
Send out ‘Failed to attend’ letters the same day to the relevant patients.
Record and send out patient recalls.
Manage open courses as directed by the Practice Manager.
Organise stock supplies and control for reception.
Remove safely any hazards from the waiting area (e.g., stock deliveries).
Ensure all relevant forms for NHS and private are completed.
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner.
Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day.
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings.
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose and in turn help organisations and wider industry meet the challenges of a changing operating environment.
On completion of this 12-month apprenticeship, you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full-time role after the completion of the apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday-Friday (08:30-17:30).Skills: Communication skills,IT skills,Attention to detail....Read more...
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside
Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed
Booking and amending appointments, answering the phone, updating patient records
To answer the telephone promptly and in the prescribed manner.
Ensure that the answer machine messages are switched on and off at the relevant times of the day
Check the telephone for messages that may have been left and return the calls as required
Ensure the reception emails are checked frequently and all emails responded to
Accurately update and protect patient information including on the patient electronic database
Book next appointments before the patient leaves the practice
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls
Ensure that the appointment system is efficient and accurate
Ensure the appointments books are kept full as possible
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments
Accessing sensitive information whilst always maintaining patient confidentiality
Ensuring patients are aware of the dental services and products we offer
Build and nurture great working relationships with the Clinical team and Practice team
Be actively involved in the smooth running of the practice by working well with the practice team
Work at other practice locations from time to time as required
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy
Record lab work back when returned to the practice from the lab
Send out ‘Failed to attend’ letters the same day to the relevant patients
Record and send out patient recalls
Manage open courses as directed by the Practice Manager
Organise stock supplies and control for reception
Remove safely any hazards from the waiting area (e.g., stock deliveries)
Ensure all relevant forms for NHS and private are completed
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner
Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:
Possibility of a full time role after the completion of the Apprenticeship
Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday (08:15-20:00) Tuesday,Wednesday,Thursday (08:15-17:30) Friday (08:15-16:15)Skills: Communication skills,IT skills,Attention to detail....Read more...
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit.
The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside
Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed
Booking and amending appointments, answering the phone, updating patient records
To answer the telephone promptly and in the prescribed manner.
Ensure that the answer machine messages are switched on and off at the relevant times of the day
Check the telephone for messages that may have been left and return the calls as required
Ensure the reception emails are checked frequently and all emails responded to
Accurately update and protect patient information including on the patient electronic database
Book next appointments before the patient leaves the practice
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls
Ensure that the appointment system is efficient and accurate
Ensure the appointments books are kept full as possible
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments
Accessing sensitive information whilst always maintaining patient confidentiality
Ensuring patients are aware of the dental services and products we offer
Build and nurture great working relationships with the Clinical team and Practice team
Be actively involved in the smooth running of the practice by working well with the practice team
Work at other practice locations from time to time as required.
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy
Record lab work back when returned to the practice from the lab
Send out ‘Failed to attend’ letters the same day to the relevant patients
Record and send out patient recalls
Manage open courses as directed by the Practice Manager
Organise stock supplies and control for reception
Remove safely any hazards from the waiting area (e.g., stock deliveries)
Ensure all relevant forms for NHS and private are completed
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner
Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings
Training:
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment
On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship
Training Outcome:
Possibility of a full time role after the completion of the Apprenticeship
Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday - Thursday, 08:15 - 17:30 and Friday, 08:15 - 16:45Skills: Communication skills,IT skills,Attention to detail....Read more...
