IT Service Desk Apprentice

Answer telephone calls in a professional, confident, and timely manner Learn to log, categorise, and track incoming IT tickets Assist users with basic technical inquiries via phone, email, web portal, and in person Shadow experienced team members to develop troubleshooting skills Contribute to maintaining the service desk knowledge base Participate in regular training sessions and self-study activities Support basic IT system administration tasks

Training:

Information Communications Technician Level 3.

 

Training Outcome:

After successful completion of your apprenticeship, you will be offered a permanent, full-time role within the business with possible future career progression.

Employer Description:

You may not have heard of us, but there’s a good chance you’ve enjoyed our products. Avara Foods is one of the UK’s leading food businesses, supplying chicken and turkey to the country’s major supermarkets and well-known restaurants.

We own and manage our entire supply chain, from farms to factory and all the way to the customer door – meaning we have careers that cover a whole range of functions. We have major processing sites across England and an agricultural network of over 350 farms, spanning from North Yorkshire to the South Coast and Wales. 

 

Working Hours :
Monday to Thursday 8am - 5pm. Friday 8am - 4pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Logical,Team working,Creative,Initiative,Patience