Service Desk Engineer

Service Desk Engineer – Aylesbury

Up to £37,000 PA plus excellent benefits

Opportunity for an IT Support Analyst / Service Desk Engineer to join a well-known organisation undergoing significant technology transformation. A reputable, complex organisation with numerous sites, providing services to hundreds-of-thousands across the country. You’ll be joining at a particularly exciting time for the business.

As an IT Support Analyst you will be required to work within a small, highly capable team, responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA’s. You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and Service providers as escalation points.

The role requires a motivated, self-starting individual. This is a fantastic opportunity for an individual looking to take the next step and progress with a rapidly developing company.

Role responsibilities:

• Provide technical IT support, covering multiple issues spanning all end-user-computing, infrastructure, business systems, telephony etc.

• Support projects as required

• Ensuring that issues are being resolved in accordance to SLA’s and service excellence is upheld

• Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly

• Receive and manage calls from internal staff via telephone, email and web portal when required

• Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary

Required skills and experience:

• Previous experience working in as an IT Support Analyst/Engineer

• Experience supporting Microsoft Windows Server based Infrastructure

• Experience with ServiceNow

• Experience with Windows 10, Office 365 and Active Directory

• Basic networking knowledge (DHCP, DNS, TCP/IP)

• Printer management and support

• Setup and administration of endpoints (laptops, desktops, mobile phones, tablets)

• Possess a positive can-do attitude and be able to communicate with users of all different technical levels

• ITIL knowledge.

Salary up to £37,000 PA

The role offers excellent benefits, including free/heavily discounted public transport travel, 25 days holiday (+bank holidays) and an excellent pension scheme.

This role will require occasional travel across the UK.

Flexibility to work from home one day per week.