IT Technician Apprenticeship

The role will be to assist in all aspects of technical support and administration within the ICT arena thereby providing you with a full range of development opportunities.

IT Technician Apprentices will receive appropriate training and guidance to undertake the full range of Customer Service and Administration duties which will include:

To provide a first line Service Desk function to include: fault recognition, logging, recording, diagnosis and rectification as well as responding to general queries. Assist with the purchase, installation, maintenance, and repair of ICT assets. To install, configure, patch and update software. To carry out ICT maintenance activities: including Microsoft Server Administration, Active Directory configuration/ administration and backup/ archiving tasks. To keep up to date records of ICT assets. Supporting other team members and colleagues. To work towards and complete Information Communications Technician Level 3 Apprenticeship Standard Level 3 Diploma in ICT Professional Competence.

Training:

All training will be delivered in the workplace.

Training Outcome:

Durham Constabulary will give you the opportunity to support and develop new work-placed skills in an organisation committed to your professional development.

Progression routes are available upon successful completion of the apprenticeship.

Employer Description:

Durham Constabulary is committed to providing an excellent policing service that we and those we serve can be proud of and which keeps our communities safe. We will continually strive to act with integrity, fairness and respect in delivering this service to ensure that the confidence and support of those we serve is protected as our most valued asset. Our force values which deliver the 'Durham Difference' are positivity, courageousness, fairness, inclusivity with integrity.

Working Hours :
37 hours per week, Monday to Friday, 9.00am - 5.00pm. Flexible working applies.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative