To perform all general administrative tasks associated with the laboratory
To act as the first point of call for non-technical queries
To assist with information coordination for laboratories customers and internal stakeholders (e.g. sales staff and marketing staff)
To assist in the maintenance of records including CRM tools and accounts software/systems
To provide administrative support for on-going projects including those carried out with other Eurofins business units
To support the day-to-day operations of the laboratory including the provision of required consumables, equipment and arranging logistics
To support the Office Manager in day to day activities and deputise in their absence
To administer Sales and Orders including all aspects of invoices
To follow up customers for payment and information required
To manage customer hospitality on-site arranging lunches and refreshments
To manage and file all laboratory documents
To support in commercial activities (RFQ process and follow up) as directed by the LBM
To liaise with our IT resources (internal or external) to resolve IT issues
To manage receipt and dispatch of goods to customers
To act as a Personal Assistant (PA) to the Laboratory Business Manager (as required)
To maintain all office equipment including maintaining supplies, upgrades and leasing
To ensure that he/she obtains and maintains the requisite competences to perform his/her duties (eg technical, PTS etc) and carries out his/her duties in accordance with all Eurofins policies, procedures and processes, including, but not limited to, the Health & Safety at Work Act (1974)
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation that are relevant to your post, to meet the overall business objectives.Training:As a business administration apprentice, you will complete the following qualifications as part of your Apprenticeship:
Level 3 Business Administrator apprenticeship standard
Level 2 Functional Skills maths and English if required
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
All evidence will be logged to your electronic portfolio
Training Outcome:All training will be completed within the workplace. Ensure you can travel to the office on a daily basis.Employer Description:Eurofins Electrical & Electronic UK Ltd is a leading provider of compliance, certification and testing services to manufacturers, designers, retailers and importers of electrical and electronic products in the UK and globally.
Our UKAS Accredited testing laboratories are located in Devon, Southampton, London, Bristol, Castleford and Grangemouth, with our head office in York.
In addition to these locations, the wider Eurofins E&E UK network includes Eurofins E&E CML Ltd and AQL EMC, industry-leading providers of hazardous location certification and aerospace/defence EMC testing, respectively.
Alongside our EMC, Electrical Safety and RF testing services, we offer an extensive range of compliance and certification services, as well as test equipment calibration and reference RF sources.Working Hours :Monday - Friday, 9.00am - 5.00pm. Half hour lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,Initiative,Knowledge of IT systems,Knowledge of Microsoft office,Time management....Read more...
To support the smooth running and operation of the Face2Face Department. To learn the foundations of the Department and the wider Group, in order to then progress within it (previous success stories in this regard).
Main Duties:
Assisting the Director, Head of Operations and other Managers in the Department with day to day tasks and administration
Data entry (Microsoft Excel spreadsheets)
Processing and allocating cases to the Documentation Advisors
Diary Planning
Supporting in the billing and invoicing of our clients for the work undertaken
Company Benefits:
25 days’ annual leave, plus Bank Holidays, which increases further the longer you stay with the business
Your birthday off each year
Profit share scheme – everybody shares in the profits if we achieve or exceed our financial targets!
Access to 24/7 EAP and app-based support services
Working for the market leader
Fantastic progression opportunities
A collaborative environment, working in the heart of Manchester
Training:Level 3 Business Administrator apprenticeship standard.Training Outcome:At Peninsula, we have multiple career pathways, and their commitment to career development is evidenced by the number of Directors and Associate Directors who have progressed through the ranks. These include operational roles as well as more specialised roles (with training and development support provided, whichever pathway you choose).
One of their previous Apprentices is now a Team Leader, playing a crucial role in the continued development of the Paralegal Team.Employer Description:Peninsula is the market leader in the provision of both Employment Law / HR support + Health & Safety to small businesses across the UK. Everything they do is shaped by the Group’s values – "We Care; We Take Action; We Innovate; We Inform; We Do The Right Thing."
Within Face2Face they support their clients with workplace meetings such as grievances and disciplinaries, taking care of the process from start to finish. They have grown consistently and quickly throughout their existence, now totalling 100 people across both Sales and Operations. They are fast-paced yet supportive; hard working yet friendly.Working Hours :Monday to Friday, from 9:00am to 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Team working....Read more...
You will be working in a small team in our Witham office and the role will be varied from inputting invoices, helping plan and create content to answering the phones. You will be using a variety of platforms including, Microsoft Office, Canva, WooCommerce, our Inhouse Accounting Software and a variety of Social Medial platforms.
The role would be ideal for someone who is enthusiastic, hardworking, with a can do approach and flair of creativity. You will need to be confident and professional as you will be speaking directly with customers across multiple communication channels. You will have great attention to detail as you will be checking and inputting supplier invoices as well as entering customer quotes and orders. There may also be the opportunity to attend Overseas Tradeshows.
Duties will include:
Answering the phone and transferring calls to the relevant person.
Checking and entering invoices into our in-house ERP system.
Entering sales quotes and orders.
Updating customer and supplier information.
Updating the website.
Monitoring and responding to comments and messages across all social media platforms.
Helping to create engaging content/captions for all social channels, including but not limited to Instagram, Facebook, LinkedIn and YouTube.
Support with content creation shoots.
Assist with the management of our affiliate programme.
Research and identify potential influencers aligned with our brand and target audience.
Training:
The apprentice will be working towards the Business Administrator Level 3 apprenticeship standard.
Delivered within the workplace, via online training, and at Colchester Institute Campus.
Training Outcome:Potential for permanent employment upon completion of the apprenticeship.Employer Description:RATstands Ltd design and manufacture high quality music stands, lights, staging and chairs. We are market leaders in our field and our products are used all over the world by the finest venues and musicians including Royal Albert Hall, Sydney Opera House, Abbey Road Studios, Walt Disney Concert Hall and many more.Working Hours :Monday to Friday 9am - 5pm with a 30 minutes lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Temporary Customer Service Administrator
Job description:I Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.
Job purpose:To provide an exceptional customer service, converting opportunities into sales and supporting customers through the entire ‘I Holland’ process. To liaise and coordinate with agents, sales staff and internal departments for both Tooling and PharmaCare Products, paying extreme attention to detail to create accurate documentation and avoid mistakes. The Companies ‘Core Values’ always worked to and in mind.
Principal duties & responsibilities• To coordinate all activities between agents/customers and I Holland Ltd.• To fully understand customer requests and requirements, both on Tooling and PharmaCare range.• To provide timely and accurate quotations and supporting information and correspondence to customers.• To collate all necessary information, drawings, correspondence, etc. to ensure order 'story' is complete.• To enter quotes and orders accurately into the computer system.• To facilitate all customer samples/drawings.• To administer and archive all relevant information according to procedure.• To provide ongoing and helpful support to all customers, being proactive and advising, where necessary, of any problems.• To log concerns raised as a Case within CRM system, including all necessary details for the team to evaluate.• To assist with cover for reception when required.• To support colleagues by sharing workload when appropriate or requested to do so.• To adhere to all policies and procedures, particularly the ‘Contract Review’.• To work within all Health and Safety, environmental and other company regulations.• To attend meetings as and when required with a proactive approach.
Key performance indicators in line with core values• Customer focus: High responsiveness to requests. Sense of ownership.• Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.• Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve quality of deliverables. Adheres to schedules to deliver a high-quality product.• Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.• Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.• Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.Compliance with all policies, procedures, and safety rules & regulations.
Nature and Scope:As part of the administration team, professionalism, self-motivation, and initiative will be required at all times, as well as flexibility of hours based on workload. Supervision will be given as required. Key Performance Indicators:• High responsiveness to customer requests. Quotations and sales orders are entered in a timely manner with no mistakes. Sense over ownership of the process.• Communications with customers are proactive, professional, and always conducted in a positive way.• Customer files, customer cards and market instructions are complete and maintained.• Accounts records in Navision and the CRM system are clear, concise, and complete in accordance with internal policies.• Attendance to training sessions to be able to apply up-to-date knowledge of products.• Accuracy of information provided (reduce customer complaints, scrap and rework due to administration).• Neatness/organisation of the work areas.• Quality of communication - written and verbal is clear and concise. Computer literacy.• Assist with training new recruits to the department
Terms and Conditions of EmploymentPlease note that any offer of employment is contingent upon the following conditions, agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory.
THIS IS A TEMPORARY ROLE AVAILABLE IMMEDIATELY
Job Type: Full-time, Monday – Friday 9 am-5 pm, Temporary
Pay: £13.13 per hour
Benefits:• Free parking• On-site parking
Experience:• Administrative: 2 years (required)• CRM software: 1 year (required)
Work Location: In person, Long Eaton, Nottingham
Click 'Apply' to forward your CV.....Read more...
Temporary Customer Service Administrator
Job description:I Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.
Job purpose:To provide an exceptional customer service, converting opportunities into sales and supporting customers through the entire ‘I Holland’ process. To liaise and coordinate with agents, sales staff and internal departments for both Tooling and PharmaCare Products, paying extreme attention to detail to create accurate documentation and avoid mistakes. The Companies ‘Core Values’ always worked to and in mind.
Principal duties & responsibilities• To coordinate all activities between agents/customers and I Holland Ltd.• To fully understand customer requests and requirements, both on Tooling and PharmaCare range.• To provide timely and accurate quotations and supporting information and correspondence to customers.• To collate all necessary information, drawings, correspondence, etc. to ensure order 'story' is complete.• To enter quotes and orders accurately into the computer system.• To facilitate all customer samples/drawings.• To administer and archive all relevant information according to procedure.• To provide ongoing and helpful support to all customers, being proactive and advising, where necessary, of any problems.• To log concerns raised as a Case within CRM system, including all necessary details for the team to evaluate.• To assist with cover for reception when required.• To support colleagues by sharing workload when appropriate or requested to do so.• To adhere to all policies and procedures, particularly the ‘Contract Review’.• To work within all Health and Safety, environmental and other company regulations.• To attend meetings as and when required with a proactive approach.
Key performance indicators in line with core values• Customer focus: High responsiveness to requests. Sense of ownership.• Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.• Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve quality of deliverables. Adheres to schedules to deliver a high-quality product.• Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.• Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.• Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.Compliance with all policies, procedures, and safety rules & regulations.
Nature and Scope:As part of the administration team, professionalism, self-motivation, and initiative will be required at all times, as well as flexibility of hours based on workload. Supervision will be given as required. Key Performance Indicators:• High responsiveness to customer requests. Quotations and sales orders are entered in a timely manner with no mistakes. Sense over ownership of the process.• Communications with customers are proactive, professional, and always conducted in a positive way.• Customer files, customer cards and market instructions are complete and maintained.• Accounts records in Navision and the CRM system are clear, concise, and complete in accordance with internal policies.• Attendance to training sessions to be able to apply up-to-date knowledge of products.• Accuracy of information provided (reduce customer complaints, scrap and rework due to administration).• Neatness/organisation of the work areas.• Quality of communication - written and verbal is clear and concise. Computer literacy.• Assist with training new recruits to the department
Terms and Conditions of EmploymentPlease note that any offer of employment is contingent upon the following conditions, agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory.
THIS IS A TEMPORARY ROLE AVAILABLE IMMEDIATELY
Job Type: Full-time, Monday – Friday 9 am-5 pm, Temporary
Pay: £13.13 per hour
Benefits:• Free parking• On-site parking
Experience:• Administrative: 2 years (required)• CRM software: 1 year (required)
Work Location: In person, Long Eaton, Nottingham
Click 'Apply' to forward your CV.....Read more...
We are looking for a business admin lettings apprentice to join our team. The role requires a switched-on individual who is self-motivated and highly organised. Attention to detail, a high level of accuracy, fantastic customer service and communication skills are very important to be a success in this role.
With the aim to develop and have more responsibility during your apprenticeship, the role will include some of the following areas:
Communicating over the telephone with customers, clients and colleagues.
Managing email inboxes.
Use excellent customer service continuously.
Organise and report data.
Use of spreadsheets.
Managing in-house computer systems.
Filing, scanning and archiving documents.
Answering incoming calls to the office.
Dealing with post.
Data entry.
Use of bespoke software.
Ensuring that the policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities, and confidentiality.
The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by the organisation which are relevant to your post within the company to meet the overall business objectives.
Full training will be given.Training:As a Business Administration Apprentice, you will complete the following qualifications as part of your Apprenticeship:
Level 3 Business Administrator Apprenticeship Standard
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods, including observations in the workplace, witness testimonies, product evidence and professional discussions
All evidence will be logged into your electronic portfolio
Training Outcome:Progression to a permanent role upon completion of the apprenticeship for the right applicant.Employer Description:Care4Properties is a Leeds-based estate and letting agency, with its head office located at 188a Roundhay Road in the LS8 area. Since 2010, the firm has built its reputation across Yorkshire for managing both residential and commercial property portfolios, handling rentals, sales, and property management services.Working Hours :Monday to Friday, 9.00am - 5.00pm - (1 hour lunch).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
SAM Ltd is seeking a reliable Receptionist / Administrator to deliver excellent front‑of‑house and back office support, being the face of our new purpose built facility just outside of Stalham, Norfolk. You will work closely with the Directors and senior staff, managing communications, helping customers and visitors, maintaining records, and ensuring administrative tasks are handled efficiently.What You Will DoYou will be the point of contact for customers and visitors, the organiser of administrative systems, and support for our Directors and senior staff. Your work will ensure that day‑to‑day operations run smoothly.Be Part of a Business Where Your Leadership Makes a DifferenceThis is your chance to be part of a company that blends tradition with modernity-engineering excellence with hands-on, personal service. You'll have access to state-of-the-art facilities, a supportive leadership team, and a business culture built on loyalty, integrity and teamwork.Who We Are Looking For
Previous experience in a reception or customer‑facing administrative roleStrong skills with Microsoft Office (Word, Excel, PowerPoint)Experience or familiarity with WordPress and business social media usageExcellent organisational skills; ability to handle changing prioritiesGood attention to detail and accuracyAbility to work independently, use initiative, and stay calm under pressureStrong communication skills, both face‑to‑face and in writingDiscretion and respect for confidentiality with sensitive informationHonest, reliable, with a good sense of humour and ability to work as part of a team
Key Responsibilities
Answer and direct all incoming calls through the main switchboard, or take messages and ensure follow‑upMonitor and respond to emails to the company mailbox, or escalate as neededGreet visitors, provide refreshments, and inform them of health & safety site proceduresHandle incoming and outgoing post using franking machine where requiredSupport the Stores team with data entry into our ERP systemMaintain databases for machine orders and process sales orders including acknowledgments using MS ExcelAssist with the full machinery order process: enquiries, trade‑ins, DVLA registration, and customer handoverManage all company vehicles: tax, insurance, MOT, driver recordsMaintain records for the National Sprayer Testing Scheme, support local certified examinersAssist the Directors with marketing and events (trade shows, exhibitions): booking, literature, website and social media updatesSupport team members with travel and accommodation arrangementsOrder and manage stationery and general office suppliesTake minutes in meetings when requiredTrack holiday bookings and keep Directors informed of staff availability
To Apply: Please send your CV and a brief cover letter SAM Ltd is committed to equal of opportunities and welcome applications from all suitably qualified applicants. ....Read more...
Principal duties & responsibilities:
Providing timely and accurate quotations and supporting information to customers
Collating all necessary information, drawings and correspondence
Co-ordinating all activities between agents and customers
Entering orders accurately onto the computer system and facilitating the supply of customer samples/drawings
Storing and archiving all information according to procedure
Providing ongoing support to all customers
Cover Reception duties as and when required
Key performance indicators in line with core values:
Customer focus: High responsiveness to requests. Sense of ownership.
Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.
Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve the quality of deliverables. Adheres to schedules to deliver a high-quality product.
Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.
Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.
Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.
Compliance with all policies, procedures, and safety rules & regulations.Training:
The successful apprentice will attend college, once a month on a Monday, at our City Hub Campus.
You will be assigned an assessor who will set tasks and mark them throughout the course
You will attend one-to-one meetings with the assessor/employer periodically to track progress and identify areas for improvement
End point assessments include project presentation, remote portfolio interview and knowledge test
This apprenticeship is work-based learning. Therefore, most of the time you will be working at the employer’s address
Business Administration Level 3 (https://www.instituteforapprenticeships.org/apprenticeship-standards/st0070-v1-0)
Functional Skills if required
Please note that the apprenticeship standards require the apprentice to sit for an End Point Assessment. Please refer to the link above for more information.
Training Outcome:CSA Administrator / Account / Despatch / Marketing / Sales.Employer Description:I Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 79 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.Working Hours :Monday - Friday, times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental....Read more...
Role: Level 3 - Business Administrator
Fit within the Organisation: This role plays a crucial part of the day to day running of the business, working within a friendly team in comfortable recently refurbished premises based in Essex.
Department/Team: Operations Team
Key Responsibilities: Assisting planning and operations team with smooth running of the business. Answering the telephone to engineers and Clients, uploading key information to internal CRM.
Project Management:
Uses relevant project management principles and tools to scope, plan, monitor and report.
Project Management – Undertake and lead on various projects as necessary and required.
To meet time sensitive deadlines and meet the expectations of colleagues.
Planning & Organisation:
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment.
Manages resources e.g. equipment or facilities.
Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
Takes responsibility for logistics e.g. travel and accommodation.
Assisting with preparations for Training and Open Days.
Provide office support to Departmental Managers & the company Directors.
Accounts/Bookkeeping/HR:
Processing account transactions for both Purchase and sales ledgers.
Assisting with the production of financial statements and reports.
Assisting with the management of account payments and overdue accounts collections.
Assisting with HR duties via the current HR system.
Assisting with the implementation of a new HR system.
Wages – Collate all hours and send over to the accountants for payroll, payment of wages into employee’s accounts.
General Office duties:
Dealing with Incoming Customers/Clients/Supplier enquiries via email and telephone, backing up all departmental incoming calls and enquiries as and when necessary.
Training Outcome:The company is proud of its long-term employment history offering an Ideal opportunity for a candidate who is looking for long term employment beyond the term of the apprenticeship.Employer Description:We are providers in the installation and maintenance of security systems and installers or manual and automatic doors, gates, barriers and shutters. Our engineers are field based with around 10 people based full time in the office.Working Hours :Monday to Friday, 8.00am - 5.00pm, with a 1-hour lunch break.
Annual Leave - Statutory holiday entitlement applies. Additional Holiday Days are awarded for length of Service.Skills: Communication skills,Attention to detail,Organisation skills,Presentation skills,Administrative skills,Team working,Initiative,Non judgemental,Patience,Good Time Keeping,Positive Attitude....Read more...
Job title: Remote Services Administrator Reporting To: Remote Services ManagerDepartment: Remote Services TeamSalary: £24,500 + bonus Location: Norwich, 2 days a week from home
Purpose of the role:Overall responsibility for the preparation of Upgrade documentation, within Atlas ISO and in MS Word format to ensure the field team can conduct each visit type successfully.
Providing Atlas ISO support to field colleagues and clients and assisting the Remote Audit Technicians to gather evidence. Providing support, where required, to enhance Atlas ISO, including system testing and research.
Key tasks: • Monitoring upcoming booked Upgrade appointments through our CRM• Contacting clients to ensure we have the latest documentation to prepare for Upgrade appointment• Preparation of new Management System documents, within Atlas ISO and in MS Word format, to ensure the field team can conduct each visit type successfully• Providing Atlas ISO support to clients and colleagues through Salesforce, phone, live chat and MS Teams• Providing support, where required, to enhance Atlas ISO, including system testing and research.
Other Duties:• Reviewing manuals sent in by the client to confirm that they are suitable for transition into Atlas ISO and quoting the customer accordingly• Monitoring the Upgrades inbox and liaising with the client to ensure they have a clear understanding of the Upgrade process• Ensuring we have received the client's most up-to-date version of their management system before Upgrade preparation• Preparing Upgrade documentation in MS Word or Atlas ISO (as required) and ensuring all relevant documentation is handed over to the Consultant in advance of the appointment• Providing Atlas ISO support to colleagues and clients over email, phone, live chat and demonstrating the system over MS Teams when required• Monitoring and actioning Atlas ISO related support tickets via Salesforce• Escalating Atlas ISO tickets to our platform developers when necessary• Liaising with our platform developers to provide further clarification and to assist with problem-solving where necessary• Feedback any trends within Atlas ISO tickets to the Remote Services Manager to drive system improvements• Assisting with system testing and research where required• Assisting the Remote Audit Technicians with the gathering and processing of Remote Audit evidence including contacting clients to offer support with their Remote Audit evidence submission• Other duties, as deemed necessary by the Remote Services Manager.
Essential skills & behaviours:• Client liaison skills (B2B)• Excellent verbal and written communication • PC literate (Word & Excel minimum)/technology savvy • Excellent attention to detail• First-class administration and organisation skills• A problem solver• Proactive team member• Strong organisational skills and the ability to multitask and prioritise.
Company interests:Colleagues should use best endeavours to ensure that the Company interests are promoted positively at all times• Portray the Company in a positive way to internal and external parties• Take steps wherever possible to ensure that the Company maximises sales
All colleagues are expected to behave in line with our core company values.
Why not come and join our growing team now?....Read more...
Supporting in processes such as contractor management, accident and incident investigation and risk assessment.
Coordination of scheduled services and tasks, e.g. DSE assessments, quarterly inspections, electrical testing, site surveys (noise, fire, microwaves).
Ownership of improvement projects, e.g. CoSHH assessments, PPE ordering, cross-departmental inspections.
To ensure that all key performance indicators (KPI’s) and /or objectives set with your Line Manager are performed effectively and within target and agreed parameters.
To adhere to the Company’s policies and procedures and ensure that you respect and adhere to these with regard to health and safety, minimisation of waste, care of the environment, equality of opportunity and elimination of discrimination and unfair treatment.
Update and maintain health and safety records.
Monitor work areas for potential safety hazards and promptly report any issues and suggest to the line manager how improvements could be made.
To undertake any other duties as may be required from time to time by your line manager.
To attend the training provider's site or meet with them at Hafele when required and pass all modules within the expected time frames.
To develop and grow a skillset to assume greater responsibilities over an agreed period of time.
Training:We are offering a 2 year course where you will be working towards the SHE Technician Apprenticeship – Level 3. Upon completion learners will be able to join the Institution of Occupational Safety and Health (IOSH) at TechIOSH level. Training is a split between being with the training provider on and off site and learning in the workplace, on the job training will be carried out in the business alongside your senior colleagues, who will coach and mentor you daily to help to gradually grow and develop your skillset.
You will be required to travel to Hafele UK, Swift Valley Industrial Estate, Rugby CV21 1RD, to be able to complete on-the-job learning and to meet with your assessor.
During your apprenticeship you will be expected to build a portfolio to show your learning progress, which will display all your training and experience gained during your apprenticeship.Training Outcome:On successful completion of your apprenticeship, we would look to move you into a H&S Administrator/Coordinator position. This is not guaranteed; however, we do aim to move successful apprentices into permanent roles. Employer Description:The Company:
Häfele is an internationally trusted name supplying furniture fittings, ironmongery, and hardware to the
trade. We are recognised for our extensive range and quality of product as well as our expertise in the
industry and excellent customer service. At Häfele UK we believe our team members are our greatest
asset and our culture promotes development opportunities to help you reach your career goals. We offer
comprehensive customer support through our best-in-class sales and support team, and we support the
wellbeing of all team members though our Employee Assistance Programme, rewards and health
scheme. We also run numerous company and charity initiatives throughout the year.Working Hours :Full Time, Monday to Friday 8:45am to 5:30pm.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Job title: Remote Services Administrator Reporting To: Remote Services ManagerDepartment: Remote Services TeamSalary: £24,500 + bonus Location: Norwich, 2 days a week from home
Purpose of the role:Overall responsibility for the preparation of Upgrade documentation, within Atlas ISO and in MS Word format to ensure the field team can conduct each visit type successfully.
Providing Atlas ISO support to field colleagues and clients and assisting the Remote Audit Technicians to gather evidence. Providing support, where required, to enhance Atlas ISO, including system testing and research.
Key tasks: • Monitoring upcoming booked Upgrade appointments through our CRM• Contacting clients to ensure we have the latest documentation to prepare for Upgrade appointment• Preparation of new Management System documents, within Atlas ISO and in MS Word format, to ensure the field team can conduct each visit type successfully• Providing Atlas ISO support to clients and colleagues through Salesforce, phone, live chat and MS Teams• Providing support, where required, to enhance Atlas ISO, including system testing and research.
Other Duties:• Reviewing manuals sent in by the client to confirm that they are suitable for transition into Atlas ISO and quoting the customer accordingly• Monitoring the Upgrades inbox and liaising with the client to ensure they have a clear understanding of the Upgrade process• Ensuring we have received the client's most up-to-date version of their management system before Upgrade preparation• Preparing Upgrade documentation in MS Word or Atlas ISO (as required) and ensuring all relevant documentation is handed over to the Consultant in advance of the appointment• Providing Atlas ISO support to colleagues and clients over email, phone, live chat and demonstrating the system over MS Teams when required• Monitoring and actioning Atlas ISO related support tickets via Salesforce• Escalating Atlas ISO tickets to our platform developers when necessary• Liaising with our platform developers to provide further clarification and to assist with problem-solving where necessary• Feedback any trends within Atlas ISO tickets to the Remote Services Manager to drive system improvements• Assisting with system testing and research where required• Assisting the Remote Audit Technicians with the gathering and processing of Remote Audit evidence including contacting clients to offer support with their Remote Audit evidence submission• Other duties, as deemed necessary by the Remote Services Manager.
Essential skills & behaviours:• Client liaison skills (B2B)• Excellent verbal and written communication • PC literate (Word & Excel minimum)/technology savvy • Excellent attention to detail• First-class administration and organisation skills• A problem solver• Proactive team member• Strong organisational skills and the ability to multitask and prioritise.
Company interests:Colleagues should use best endeavours to ensure that the Company interests are promoted positively at all times• Portray the Company in a positive way to internal and external parties• Take steps wherever possible to ensure that the Company maximises sales
All colleagues are expected to behave in line with our core company values.
Why not come and join our growing team now?....Read more...
During your time as an Accounts Assistant Apprentice your role will be varied and will include processing purchase orders through the online portal, ensuring that budget holder queries are dealt with so that order processing is not delayed. You will be supported by the internal finance team. Your day-to-day duties will include:
Processing purchase invoices on to the finance database ensuring complete and accurate records of all transactions are maintained
Reconciling supplier statements
Processing payments, expenses and refunds relating to trips and monthly reconciliations of balance sheet trip accounts
Providing support and assistance for the Purchase Ledger Administrator with processing of purchase ledger invoices and staff expenses
To provide support and assistance to the Fees Ledger Manager with the processing of Sales Invoices, Extras, Deposits and Wisepay transactions
To administer the Box Office receipts and accounting
To maintain the financial recharges for the Recreation Centre
To assist with processing Barclaycard transactions through the finance system
To record and monitor internal re-charges of materials and staff costs in respect of activities including catering and the School Press
To support with preparation of daily banking of cash/cheques, issuing of petty cash and foreign currencies alongside reporting and monitoring of the school’s Caxton cards and updating the schedule of Council Tax and Business Rates
To assist with the monitoring of utility charges, including water, gas and electricity
To assist the Fees Ledger Manager with the bill run process
Daily banking
To sort and distribute department post on a daily basis alongside monitoring of departmental email inboxes
General administrative duties e.g. scanning and filing
Checking and responding to telephone/email enquires
Any other ad-hoc duties as required
Training:Apprenticeship Details – 17 months expected duration to complete, working towards your Level 2 Accounts Assistant Qualification.
20 months expected duration to complete, working towards your Level 3 Accounts Assistant Qualification. (All learning is delivered online/ remote).
Training Provider: LMP Education (rated 1st best UK training provider).Training Outcome:
Completion of the Level 2 or 3 qualification and potentially a full time role afterwards
Employer Description:We began as the monastic school of Canterbury Cathedral and you can almost feel the centuries of accumulated knowledge and studious endeavour all around you. 1400 years on, our three schools are inspired, not constrained by this illustrious and unmatched history, and as the original educational pioneers we look to the future and to the world for which we are preparing our young people. At their heart, each of our communities cherishes the individual, supporting each individual pupil as part of our diverse and remarkably inclusive whole. It is this which enables our children to find their place, and to flourish. A King’s education is one which enables pupils to find their passions and to illuminate their path, and equips them with the skills and confidence which they will need to thrive in a fast-moving and ever-changing world. Our pupils emerge with the self-confidence, self-awareness, resilience, and open-mindedness required to face the challenges and to seize the opportunities of their futures, alongside a desire to make a positive contribution: at King’s, and beyond.Working Hours :Monday- Friday 8:30am- 5:00pm
(1 hour lunch break)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience....Read more...
