Fielding calls from clients/vendors
Arranging viewing appointments for applicants
Gathering viewing feedback
Client/Applicant registration and gathering of property requirements
Creating property brochures and marketing for new properties.
Filing relevant documentation for clients/properties
Clean and organise the office space
Maintaining stationery stock
Updating wall cards and window cards with new properties
Training:You will attend National Business College in Huddersfield for day release, one full day per fortnight. The remainder of the time you will train and learn on the job.Training Outcome:The successful candidate will progress into a full-time permanent role as a Sales Negotiator or Administrator.Employer Description:Simon Blyth is a long established independent firm based across south and West Yorkshire. Over a number of years we have built up a strong reputation as the region’s favourite estate agent, offering an unrivalled service that focuses on knowledge, quality and a personal touch.
Our branches, which are strategically placed throughout south and west Yorkshire, offer superb coverage across the region.Working Hours :Tuesday to Friday between 8:45am to 5:30pm. Saturday 9am until 4pm.Skills: Communication skills,Organisation skills,Customer care skills,Team working,Initiative,Confident....Read more...
Key Responsibilities:
Accurate data entry into company systems and databases
Working with different timber systems and stock processes
Managing and maintaining files and records in line with company procedures
Providing general office support, including answering phones, emails, and supporting internal teams
Assisting with administrative tasks linked to logistics, sales, and production
Training:What You’ll Gain:
A nationally recognised Level 3 Business Administrator qualification
Practical experience in a respected and established business
Support from experienced mentors and industry professionals
Training Outcome:High-performing individuals may have the chance to advance into a Production Planning role, supporting operations, logistics, and workflow coordination within the timber industry; as well as other opportunities across the business.Employer Description:From our headquarters near the port of Hull, we have excellent access to sustainable timber imports from Europe and wider international markets.
And with more than 80,000sqm of storage space available, we can quickly process and distribute high-quality timber, softwood-based products and panel products anywhere in the UK & Ireland.Working Hours :Monday to Friday, working hours TBCSkills: Communication skills,Computer skills,Strong attention to detail,Interpersonal skills,Willingness to learn,Team player,Proactive & positive attitude....Read more...
To carry out sales order entry processes
To ensure accurate and timely execution of sales order entry processes
Inbound call handling and telesales calls
To highlight sales order/supplier delivery and stock availability conflicts where appropriate
Liaise with suppliers to ensure on-time delivery
Ordering and raising purchase orders via the MRP System, ensuring timely, cost-effective delivery
Understanding and working with technical products
Raising invoices and liaising with the Stores department on shipments
Communicate with couriers/freight forwarders booking collections and despatches
Collect, issue and distribute incoming and outgoing project documentation within pre-agreed timeframes
Compile and submit data booklets and manuals to the customer.
Follow up on all outstanding documents from sub-suppliers
Support the team with documentation for sales orders i.e. certificate of conformity or material certificates
To provide general administration support to all areas of the business as and when required
Ensure personal compliance with all Company Health and Safety requirements
Ensure personal compliance and promotion of the Company’s Equal Opportunities and Dignity at Work policies
Ensure personal compliance with the Company’s Bribery policy
Proactively seek professional development opportunities
Undertake other duties as requested by a senior member of staff
Training:The successful candidate will obtain a Level 3 Business Administrator Apprenticeship standard qualification. Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Friday, 9 am till 4 pm with a 60-minute lunch break.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Computer literate....Read more...
Welcome customers to the Skelmersdale showroom and advise on product range
Sell products and deliver excellent customer service
Process orders; answer phones; send emails; make customer service and sales calls
Data input customer orders to React, our CRM database
Day to day administration
Help load and unload vans
Generate runs for deliveries
Support all branch activities including attending meetings, post office/mail
Training:
Business Administrator, Level 3
1:1 delivery in the workplace over a period of up to 13 months with an End Point Assessment period of up to 5 months thereafter
Content delivered in a series of bite-sized ‘Phases’ covering a set of topics. The order of Phases may be adapted to meet individual and company need
Access to on-line learning materials and Tutor support outside scheduled delivery sessions
Regular ‘Progress Reviews’ (6 weekly) held with the learner, their line manager and NLTG Tutor to review learner progress, skills development, off-the-job training activities and discuss any support needs
At the end of programme delivery, a ‘Gateway meeting’ will be held to discuss learner progression to End Point Assessment (EPA) and related EPA support materials
Training Outcome:
Sales and customer service
Process orders via CRM systems
Warehouse and logistics
Employer Description:Rearo Laminates Ltd is a well-established, successful, family-run organisation serving Trade and Public customers throughout the UK.
We are a leading manufacturer and supplier of quality and contemporary bathroom and kitchen products, including shower wall panels, kitchen worktops and splashbacks, PVC ceiling panels and vinyl flooring. We also specialise in commercial installations for washrooms and kitchens, supplying toilet cubicles and vanity units.
We currently have an excellent opportunity for an Apprentice to join our Skelmersdale team.Working Hours :Monday to Thursday
8am to 4.30pm
Fridays
8am to 3.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Physical fitness,Confidence....Read more...
Provide the first response to incoming telephone calls then screen calls, transfer or take accurate messages
Create and issue customer feedback surveys, collate data and produce documents in report format
Collate documentation, produce & check the Installers Job Packs including RAMS & Installers worksheets
Create purchase orders for Materials from Jeremias Group and Third-Party Companies
Raise and issue sales invoices to customers
Send statement of account to customers and chase monies owed
Processing new enquiries and logging on system for the Estimating Department. (Request information from customer where applicable)
Processing new orders from customers for the Finance Department
Support Project Managers
General filing for all departments
Training:Business Administrator Level 3 Apprenticeship Standard:
We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus
These workshops are carefully designed to support the learning required throughout the apprenticeship programme
You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession
You will experience a blended learning model
Training Outcome:
Potential full-time employment, upon successful completion of apprenticeship
Employer Description:At the UK division of globally renowed Jeremias Chimney Systems, we design and install commercial flues and chimney systems across diverse industries. Combining quality with innovation, we work closely with our customers to meet their unique challenges. Our mission is to create lasting, sustainable relationships with everyone we work with, from customers and stakeholders to employees. Part of the renowned Jeremias Group, Mansfield is one of several European plants with a global sales and distribution network. We share the same goal: to provide safe, durable, and innovative exhaust and ventilation solutions.Working Hours :Monday - Thursday, 07:45 - 17:00 and Friday, 07:45 – 15:00.
1 Hour for Lunch either at 12pm or 1pm.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
Key Accountabilities:
Provide administrative support to factory & installation team leaders
Maintenance of Drawing Office filing system and records
Conversion of templates into files for machines on factory floor using Computer Aided Design (CAD) Software
Log & archive all working papers
Setting up and maintaining customer files
Maintain records of all daily/weekly snagging activity
Maintenance of information on customer data system
Liaising with Sales & Marketing Department
Attend daily briefings & team meetings
This job description is intended as a general guide to the duties attached to the post, and is not an inflexible specification. It may therefore be altered from time to time to reflect the changing needs of the business.Training:
Business Administrator Level 3 Apprenticeship Standard
Taught sessions at New College Swindon in line with the knowledge, skills and behaviours set out in the standard
On the job learning
Training Outcome:
Full time position with opportunities in manufacturing or sales after successful completion of apprenticeship
Employer Description:As a well renowned stone importer, fabricator and installer, Anything Stone has built a solid reputation across the UK for offering an effective solution for all your stone requirements! Based in Swindon, Wiltshire we pride ourselves on having a solution for all your natural stone requirements. So, if you’re looking for domestic products such as granite worktops, quartz worktops, tiles and fireplaces, we have the answer to fit your unique situation. Similarly, if you’re in need of interior/exterior cladding, paving, kerbstones, street furniture or architectural stone for a commercial development we have the materials and staff ready to make it happen. Anything Stone is an approved fabricators and installers for Silestone, Caesarstone, Okite and Zodiaq quartz worktops.Working Hours :8.30am - 5.30pm with 1 hour for lunch; days to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Keen to learn,Pro-active,Self-driven....Read more...
An opportunity has arisen for a Travel Consultant / Travel Agent to join a well-established, independent travel agency. This full-time role offers salary of £25,000+ and benefits.
As a Travel Consultant / Travel Agent, you will be advising clients and arranging travel experiences including holidays, cruises, and day trips.
What we are looking for:
* Previously worked as a Travel Consultant, Travel agent, Travel Sales Consultant, Travel Advisor, Travel Administrator or in a similar role.
* Ideally have experience in booking cruises and creating bespoke international travel itineraries.
* Strong knowledge of travel systems and booking procedures.
* A customer-focused approach and genuine passion for travel
Shifts:
* Monday - Friday: 8.30am - 5.30pm
* 2 in 4 Saturdays: 8.30am - 4.00pm
Apply now for this exceptional Travel Consultant opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An opportunity has arisen for a Travel Consultant / Travel Agent to join a well-established, independent travel agency. This full-time role offers salary of £25,000+ and benefits.
As a Travel Consultant / Travel Agent, you will be advising clients and arranging travel experiences including holidays, cruises, and day trips.
What we are looking for:
? Previously worked as a Travel Consultant, Travel agent, Travel Sales Consultant, Travel Advisor, Travel Administrator or in a similar role.
? Ideally have experience in booking cruises and creating bespoke international travel itineraries.
? Strong knowledge of travel systems and booking procedures.
? A customer-focused approach and genuine passion for travel
Shifts:
? Monday - Friday: 8.30am - 5.30pm
? 2 in 4 Saturdays: 8.30am - 4.00pm
Apply now for this exceptional Travel Consultant opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Administrative Assistance: Handle various administrative tasks such as managing emails, scheduling meetings, answering on the phone, greeting visitors, filling documents. This helps keep the office running smoothly and allows other team members to focus on more strategic activities
Procurement Support: Assist in the procurement process by managing purchase orders, sourcing suppliers when necessary and working closely with the logistic department. This ensures that the business has the necessary materials and services to operate efficiently
Vendor Management: Help maintaining relationships with vendors, ensuring timely deliveries, and resolving any issues that may arise. This is crucial for maintaining a reliable supply chain
Data Management: Manage and analyse data related to business operations, helping to identify trends and areas for improvement. This can lead to more informed decision-making and better business outcomes
Customer Service: Being the first contact by answering on the phone, greeting visitors, and supporting the sales team when necessary
Project Assistance: Assist with the projects required for your apprenticeship, as well as any additional projects from various departments to support the managers
Training:
Business Administrator Level 3
The training will be delivered with a blend of online & onsite visits with the assessor every 4 - 6 weeks
Training Outcome:Potential to develop to Senior Business Administrator and/or progress into other departments within the company.Employer Description:Everything we do at Cabel pivots on the fundamental principle of reliability.
We strive to ensure that our customers can rely on the equipment we repair, rewind, or service to operate at optimum levels no matter the severity of operating conditions.
Through a combination of extensive engineering experience and unique relationships with the broader power generation and alternator industries, we have developed an unparalleled knowledge base and resource network that is central to our offering.
Using genuine OEM parts combined with our ability to rapidly source or manufacture bespoke parts when required, we are a highly flexible and responsive organisation that can be relied upon to get the job done, on time, on budget, and to the highest possible standards.Working Hours :Core office hours 8.00am - 5.00pm with 1-hour lunch unpaid or 8.00am - 4.30pm with 30-minutes lunch unpaid.
Working week includes Bank Holidays with exception of Christmas Day and New Years DaySkills: Attention to detail,Organisation skills,Administrative skills,Good Microsoft Office Skills,Good Outlook Skills,Good Word Skills,Good Excel Skills,A good team player,Unflappable nature,Customer focussed,Resilient,Tenacious,Good communication skills....Read more...
JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB: The Sales Coordinator (Prebuck) performs support duties critical to the sales process for Prebuck and related products. Responsibilities include but are not limited to ensuring data integrity, setting up new customers, preparing regular reports and dashboards, supporting SalesForce.com (acting as a system administrator as required), assisting with freight and logistics, coordinating estimates, preparing job quotes, following-up on orders and providing support for production schedules.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Perform general administration and coordination activities for the sales and plant operations teams as well as product management, marketing and other departments in support of revenue generation projects and initiatives. This may include but not be limited to fielding and directing incoming phone calls to the appropriate subject matter expert, developing presentations, scheduling site visits or deliveries, following up on open issues, approving invoices or expenses, coordinating local events, approving invoices or expenses, resolving interdepartmental issues, etc. Coordinate day-to-day activities with production, estimators, sales, and customers. Collaborate with customer service on custom order entries and assist with customer sign-off/approvals as needed. Prepare sales and freight quotes. Schedule and coordinate product deliveries to project sites including the procurement of shipping and logistics services. Schedule field technical resources and communicate site schedules with customer as necessary. Perform new customer set-ups and maintain accurate customer data in related systems. Act as a designated power user for SalesForce.com. Leverage related SAP functions for procurement, sales, KPIs, customer details, etc. Provide regular reporting of critical information utilizing SAP, Salesforce.com, and other relevant internal/external systems platforms (i.e. sales reports, opportunity pipeline charts, etc.) Coordinate production based on project wins, ensuring orders are scheduled and shipped in accordance with customer expectations. Maintain inventory levels and procure raw materials to ensure adequate inventory. Update the Resource Center with new account requests; order approvals; product literature, apparel and promotional items; TremBox presentations, product catalogs, etc. as needed.
EDUCATION REQUIREMENT:
Associates degree or equivalent from two-year college or technical school required, Bachelors degree preferred.
EXPERIENCE REQUIREMENT:
Minimum two years' experience in an administrative support role, project coordination, or similar capacity
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
Excellent interpersonal and communication skills required (written and verbal). Strong organization skills with the ability to multitask and prioritize work to complete assignments in a timely, accurate manner. Ability to thrive in a fast-paced work environment with changing priorities and to work as a team. Advanced proficiency using SAP, SalesForce.com, Modus, and database management experience preferred. Advanced proficiency using MS Office (Outlook, Word, Excel, PowerPoint). SharePoint experience preferred. Excellent customer service skills including the ability to interact effectively with individuals at all levels of the organization.
PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, talk, hear, and lift up to 25 lbs. occasionally.
ADDITIONAL INFORMATION: This position will work out of our Grand Rapids, MI manufacturing facility.
BENEFITS AND COMPENSATION:
The salary range for applicants in this position generally ranges between $52,960 and $66,200 . This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online!....Read more...
Answering the telephone to customers and suppliers
Using email to communicate with customers and suppliers
Assisting with customer queries
Talking with a range of people and directing calls
Being responsible for and maintaining daily reports
Using a management portal to retain information
Creating and maintaining customer records
Processing purchase orders
Providing accurate documentation for clients
Supporting other team members as required
General office duties
Training:
Level 3 Business Administrator
Work based learning
Functional skills
Training Outcome:
Progression onto full time employment
Employer Description:Officestore is based in the North and delivers products throughout the UK New Day. We provide quality office and business products at excellent prices with outstanding customer service.
Our goal is to help you achieve the best value for money on a wide range of products, all the while receiving first-rate service and support. As every customer has different requirements, we pride ourselves on being able to supply a unique solution that fits your needs.
With over 70,000 products in stock ready for free next day delivery and have an extensive range of IT Supplies & Printer Consumables, Office Furniture & Accessories, Business Machines, Facilities Supplies, Paper Products, Ink and Toner, Post Office Stamps and much more.Working Hours :Monday- Friday
9:00am- 5:30pm
1 hour lunchSkills: Team working,Confident telephone manner,Punctual,Passion for sales/industry....Read more...
As Finance Administrator, you will provide a range of administrative and information services to the company and take full responsibility for the purchase and sales ledger. This is full time position working on a 12-month fixed term contract basis in Banbury.
You will be working for a progressive and expanding organisation with a passion for people and lifestyle. This opportunity is perfect role for an organised, efficient, ambitious and “can do” individual. The company has an excellent reputation and are a highly respected local employer.
You will be responsible for:
Supporting on facilities actions including the coordination of contractor management, health and safety, fire risk assessments and property maintenance
Supplier Management: Negotiating and managing contracts with external suppliers and service providers, such as cleaning, security, and landscaping and other property related suppliers
Managing the admin inbox and correspondence and deal with all issues and queries from employees and stakeholders efficiently
Supporting the team in relation to the Sales and Purchase Ledgers including posting invoices, bills, credit notes, exporting and importing sales data, prepare payment runs, enter new suppliers, post staff expenses
Skills and experience required:
Fully computer literate, including excellent Microsoft Office skills (Outlook, Word, Excel and PowerPoint)
Understanding of in house systems such as CRM and accounts systems
Excellent telephone manner with good interpersonal and communication skills
Ability to work independently or as part of a team
Ability to work under pressure and prioritise work effectively and efficiently
Excellent organisation and administrative skills
Accurate data inputting skills and eye for detail
Ability to use initiative in terms of decision making
Good overall business knowledge
Minimum of 2 years in a business administrative role
Package details:
£24,500 – £25,500
Contract – 12 months
Flexi time – 37.5 hours per week
Flexible working
Generous holiday allowance
Life Assurance
Pension
Retail discount programme…
and lots more!
....Read more...
Sales Operations ExecutiveLocation: Wilmslow, Cheshire (Hybrid)Working Hours: 8:30 am – 5:00 pm
We are Citation. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We have been proudly delivering valuable HR and Health and Safety services to SMEs across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleagues’ and clients’ experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
The Citation Group is looking for a detail-oriented and proactive Sales Operations Executive to join our fast-paced and growing Contact Centre team. This is a fantastic opportunity to play a key role in supporting our internal finance operations as we continue our exciting international growth journey.
We’re looking for someone with excellent organisational skills and a collaborative approach to working across teams. If you thrive in a dynamic environment and enjoy being part of a business that makes a real impact, we’d love to hear from you.
The role:• Review recorded customer calls to assess the quality of appointments booked, ensuring they meet business standards and criteria.• Share selected call recordings with colleagues to support training, feedback, and continuous improvement initiatives.• Manage the administration and allocation of inbound leads to the appropriate teams or individuals.• Answer inbound customer calls, providing a professional and helpful first point of contact.• Handle appointment cancellations efficiently, updating systems and communicating changes as needed.
Requirements:About you:• Confident and proactive, with a positive, can-do attitude.• Quick to pick up the phone and handle challenges head-on.• Strong listener with great attention to detail.• Eager to learn and excel.• Sales or contact centre background is a bonus.• Organised, reliable, and comfortable with admin tasks.• Understands the value of great customer service.• A team player who communicates clearly and works well with others.
Why join us?If you're looking for your next opportunity to grow, have an eye for detail, and enjoy being the person who keeps things on track behind the scenes – this could be the perfect role for you!
As our new Call Quality & Support Administrator, you'll join a vibrant, fast-paced team that values collaboration, energy, and great conversations. In this role, you'll help ensure our appointments meet high standards, support lead management, and keep daily operations running smoothly.
In return, you’ll get full training, ongoing support, and access to great benefits as part of the Citation Group. Whether you're taking your first step into a quality or admin role, or building on experience in a sales or customer service environment, this is a brilliant place to learn, grow, and make a real impact.
Here’s a taste of the perks we roll out for our extraordinary team members:
25 Days of Holiday: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
Why not come and join our growing team now?
Hit Apply now to forward your CV.....Read more...
Sales Operations ExecutiveLocation: Wilmslow, Cheshire (Hybrid)Working Hours: 8:30 am – 5:00 pm
We are Citation. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We have been proudly delivering valuable HR and Health and Safety services to SMEs across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleagues’ and clients’ experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
The Citation Group is looking for a detail-oriented and proactive Sales Operations Executive to join our fast-paced and growing Contact Centre team. This is a fantastic opportunity to play a key role in supporting our internal finance operations as we continue our exciting international growth journey.
We’re looking for someone with excellent organisational skills and a collaborative approach to working across teams. If you thrive in a dynamic environment and enjoy being part of a business that makes a real impact, we’d love to hear from you.
The role:• Review recorded customer calls to assess the quality of appointments booked, ensuring they meet business standards and criteria.• Share selected call recordings with colleagues to support training, feedback, and continuous improvement initiatives.• Manage the administration and allocation of inbound leads to the appropriate teams or individuals.• Answer inbound customer calls, providing a professional and helpful first point of contact.• Handle appointment cancellations efficiently, updating systems and communicating changes as needed.
Requirements:About you:• Confident and proactive, with a positive, can-do attitude.• Quick to pick up the phone and handle challenges head-on.• Strong listener with great attention to detail.• Eager to learn and excel.• Sales or contact centre background is a bonus.• Organised, reliable, and comfortable with admin tasks.• Understands the value of great customer service.• A team player who communicates clearly and works well with others.
Why join us?If you're looking for your next opportunity to grow, have an eye for detail, and enjoy being the person who keeps things on track behind the scenes – this could be the perfect role for you!
As our new Call Quality & Support Administrator, you'll join a vibrant, fast-paced team that values collaboration, energy, and great conversations. In this role, you'll help ensure our appointments meet high standards, support lead management, and keep daily operations running smoothly.
In return, you’ll get full training, ongoing support, and access to great benefits as part of the Citation Group. Whether you're taking your first step into a quality or admin role, or building on experience in a sales or customer service environment, this is a brilliant place to learn, grow, and make a real impact.
Here’s a taste of the perks we roll out for our extraordinary team members:
25 Days of Holiday: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
Why not come and join our growing team now?
Hit Apply now to forward your CV.....Read more...
As a Trainee Property Finance Broker, you will learn how to assist clients in sourcing and securing the most suitable property finance solutions for their needs. This includes bridging loans, development finance, buy-to-let mortgages, commercial mortgages, and more.
You will receive hands-on training, mentorship, and support to build your technical knowledge, sales skills, and industry expertise.
Key Responsibilities:
Support senior brokers in managing enquiries, gathering documentation, and preparing applications
Communicate with clients to understand their funding needs and build relationships
Research suitable finance products and present options to brokers and clients
Liaise with lenders, solicitors, valuers, and other stakeholders throughout the process
Maintain CRM records and ensure compliance with internal and FCA procedures
Attend internal training and external events to develop industry knowledge
Progress to managing your own caseload of clients under supervision
Training:Business Administrator (level 3).
There are workshops that you will need to attend via Zoom.
You will have a Mentor for one-to-one teaching and learning.
In-house training will be given to support specifics of the role.Training Outcome:Pathway to becoming a fully qualified broker after successful completion of apprenticeship.Employer Description:Our team are experienced ex corporate bankers with a developed network in the UK lending market and the professional services sector. We are members of the National Association of Commercial Finance Brokers (NACFB) and have a customer-first ethos which has led to us building strong connections so that clients regularly return to us for help with their financing needs.Working Hours :Monday - Friday 09:00 - 17:00Skills: Communication skills,Attention to detail,Administrative skills,Team working,Initiative,Strong interpersonal skills,Organised,Eagerness to learn,Comfortable with phone contact,Full UK Driving Licence....Read more...
Good communication is very important for this role. You will be working closely with and supporting different teams within the business whilst working towards an Advanced Level 3 Business Administration qualification. For the right apprentice, this role will lead to a permanent position.
With the aim to develop and have more responsibility during your apprenticeship, the role will include some of the following areas:
Answering the telephone
Range of general administration tasks
Using Microsoft Packages, in particular Word and Excel and Outlook
Use of our own CRM software
Data checking and inputting
Data analysing and reporting
Sales invoices
Assisting all members of the team as and when required
Ensuring that the policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation to meet the overall business objectives. Full training will be given.Training:The successful candidate will be enrolled on the Level 3 Business Administrator Standard, which is equivalent to 2 A Levels - delivered online.
As a business administration apprentice, you will complete the following qualifications as part of your apprenticeship:
Level 3 Business Administrator Standard Apprenticeship
Level 2 Functional Skills maths and English if required
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
All evidence will be logged to your electronic portfolio
Training Outcome:Great prospects to grow with the company and for progression to a full-time position for the right candidate.Employer Description:Manufacturers & Importers operating in the Food service Sector.
Coptrin is an independent, family run business which has been operating within the Food Service sector since our inception in 1981. With over 35 years’ experience in the industry, Coptrin have acquired an abundance of knowledge in the manufacture and sourcing of the highest quality catering disposables, at the most competitive prices. In addition to our extensive ‘off the shelf’ product range, Coptrin specialise in custom branded food and drink packaging. Designed to your exact specification, your brand is sure to get the attention it deserves. Our packaging is designed for use across a multitude of industries within the food and drink sector where brand promotion plays a significant role in business success. Our extensive range of printed products are the perfect solution for your food and drink packaging needs.Working Hours :Monday - Friday, 9.00am - 5.00pm with 1-hour for lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
We are seeking to appoint an Accounts & Office Administrator to join our small team who are responsible for delivering Events (e.g. Weddings, Private Dining and Parties) alongside providing Conference & Meeting facilities at Sindlesham Court, a beautiful former home and now Event Centre.This is a part time role for 20 hours per week (working 5 days on Monday to Friday inclusive) with flexible start and finish times.You will be responsible for:
Daily cash control including Cash/till reconciliationsProcessing sales and purchase invoiceBank reconciliationsManaging creditors and debtors (Credit Control)Payroll processing, including managing Time Sheet recordsGeneral accounting responsibilities, including preparation/submission of VAT returns
As part of a small team you will also be required to assist with other general office duties and operational requirements of the Centre, including holiday cover for other team members. This may include:
Responding to customer enquiries, new and existing bookingsSupport the issuing of contracts for EventsMaintain staff holiday recordsManage specific projects as required
The role holder will also deputise for the Centre Manager and may on occasions be the designated Centre Duty Manager.The successful candidate will be able to demonstrate the following skills and experience:
Experience of finance administration and/or an Accounting or Bookkeeping qualification (Quickbooks preferred)Competent user of Microsoft Office applications e.g. Word and ExcelExcellent interpersonal and communication skills (written and verbal)Good organisation and planning skillsTeam playerExperience working in a similar role in Hospitality/Events
This is an on-site role and remote working cannot be considered due to the operational requirements and requirement for team to work collaboratively. ....Read more...
Welcoming visitors and handling incoming/outgoing calls and mail
Supporting day-to-day admin tasks using Microsoft Office (Word, Excel, Outlook)
Keeping the workspace tidy and maintaining stock and display shelves
Managing office supplies and replenishment
Inputting financial data and processing invoices
Assisting with customer and supplier data management
Performing accurate and timely data entry
Collecting and managing various data sets for reporting
Supporting the Supply Chain team directly, with the opportunity to assist Sales, Marketing, NPD, and Finance
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
We are committed to investing in our Business Administration apprentices not just during their training, but for the long term
Our goal is to support apprentices in gaining valuable skills and experience, with a clear path for continued growth within the company
We hope that after completing their apprenticeship, they choose to stay with us, taking on new responsibilities and progressing into more advanced roles
Their development is important to us, and we’re excited to help them build a successful and rewarding career here
Employer Description:Purity Global was formed by a group of experienced household and non-food retail experts who identified an opportunity in the market to develop great quality, low cost household products. Purity Global specialises in supplying laundry and dishwasher products to the UK major retail multiples, the discount and convenience sectors. Our head office, based in Hull, is run by a team who are passionate about reliability and bringing good quality, high value household products to the UK market and making them a success for our customers and consumers.Working Hours :Monday - Friday, 08:30 - 16:30Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Creative....Read more...
Administrative Assistance: Handle various administrative tasks such as managing emails, scheduling meetings, answering on the phone, greeting visitors, filling documents. This helps keep the office running smoothly and allows other team members to focus on more strategic activities.
Procurement Support: Assist in the procurement process by managing purchase orders, sourcing suppliers when necessary and working closely with the logistic department. This ensures that the business has the necessary materials and services to operate efficiently.
Vendor Management: Help maintaining relationships with vendors, ensuring timely deliveries, and resolving any issues that may arise. This is crucial for maintaining a reliable supply chain.
Data Management: Manage and analyze data related to business operations, helping to identify trends and areas for improvement. This can lead to more informed decision-making and better business outcomes.
Customer Service: Being the first contact by answering on the phone, greeting visitors, and supporting the sales team when necessary.
Project Assistance: Assist with the projects required for your apprenticeship, as well as any additional projects from various departments to support the managers.
Training:
Delivery of this Apprenticeship will be a blend of online & onsite visits with the assessor every 4 - 6 weeks.
Training Outcome:
Potential to develop to Senior Business Administrator and/or progress into other departments within the Company
Employer Description:As an alternator supplier, we have proven expertise and experience in research, design, low-cost manufacturing and development capabilities. With manufacturing taking place in Italy, the UK, India and China, coupled with high market capabilities and a powerful worldwide capacity, we offer a fast and reliable alternator solutions service to our customers globally.Working Hours :Core office hours are 8.00am - 5.00pm with 1 hour for lunch unpaid or 8.00am - 4.30pm with 30 minutes for lunch unpaid.Skills: Attention to detail,Organisation skills,Good Microsoft Office skills,Good Outlook skills,Good Excel skills,Good Word skills,A good team player,Unflappable nature,Customer focused,Resilient,Tenacious,Good communication skills....Read more...
Perform various administrative tasks to support the smooth operation of the campaign operations team
Answer and direct phone calls in a professional and courteous manner
Provide general clerical support such as photocopying, scanning documents
Handle incoming and outgoing mail and packages
Full training from the team, with real potential for longer term contract and extended role
Sales / Prospecting:
Support the research of potential prospects using LinkedIn, The Grocer and other online tools
Using the CRM system, entering new prospects and keeping existing prospects up to date
Support the team in new and existing prospects/clients to convert to sales
Promotional Staff Management:
Working with the team to communicate with Promotional Staff / Brand Ambassadors, to qualify them and book them onto activities across the UK
Build a strong rapport with Promotional Staff / Brand Ambassadors
Interview and Qualify Promotional Staff / Brand Ambassadors once they apply through IP Website
Overseeing activities to track brand ambassadors' performance during events and activities
Follow legislation and regulations when hiring new staff
Activity Admin Management:
Update the management system regarding campaign progress, promotional staff attendance etc.
Following Procedures:
Use procedures provided
Use the steps outlined, to ensure everything is done correctly and is clear for anyone else on the team
Learn and Utilise any Software provided
Office Decorum:
Be on time to work and at the desk for starting time, ready
Be respectful of everyone
Communicate with others in the office
Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
Strong attention to detail and accuracy in work
Excellent phone etiquette and communication skills
Ability to maintain confidentiality of sensitive information
Ability to work independently with minimal supervision
Experience in an administrative role or similar position
Organisational skills with the ability to multitask and prioritise tasks effectively
Ability to maintain confidentiality of sensitive information
Ability to work independently with minimal supervision
Fluent English spoken and written
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Reference ID: IP-COETraining:
Business Administrator Level 3 Apprenticeship Standard
College or on-site
Training Outcome:
Become a permanent member of the team
Progress in the company, as we grow, you grow
Employer Description:We are a promotional marketing organisation, providing brand awareness and consumer engagement by providing promo and event staff, promotional activities or experiential experiences.Working Hours :Wednesday, Thursday, Friday 09:00 - 17:00
Very occasionally, additional hours may be required
(We can discuss the days you work).Skills: Communication skills,Attention to detail,Customer care skills,Administrative skills,Team working,Initiative,Fluent English....Read more...
SCCU Group is recruiting for an Business Administrator to join their small and friendly team. Join our team at SCCU group and become an education superhero! Our mission is to equip you with the powers of innovation, creativity, and passion to shape the future of education. Together, we'll conquer the challenges, inspire minds, and make learning an unforgettable adventure. If you're ready to don your cape and unleash your inner education superhero, join us on this epic journey. The Business Administrator with a focus on enrolment and customer service is responsible for efficiently communicating with all employers and learners throughout their SCCU onboarding & enrolment journey. Delivering a world class customer experience whilst ensuring compliance with all relevant regulations and guidelines. This role requires excellent organisational skills, attention to detail, and outstanding customer service. The coordinator will serve as a primary point of contact for apprentices, employers, and internal stakeholders, ensuring a seamless experience throughout the enrollment process. Key Responsibilities:
Enrolment
Facilitate the smooth enrolment to all programmes
Collect and review all necessary documentation to ensure compliance with programme requirements
Coordinate with relevant authorities and certification bodies to verify apprentice eligibility and enrolment status
Compliance Management
Stay updated on all relevant regulations, policies, and guidelines related to all programmes
Ensure that all enrolments and documentation meet regulatory and organisational standards
Collaborate with internal compliance teams to conduct regular audits and ensure ongoing adherence to compliance requirements
Customer Service
Act as the primary point of contact for learners and employers, addressing inquiries and providing necessary information about the enrollment process
Resolve issues and concerns raised by learners and employers promptly and professionally
Maintain a positive and helpful demeanour to enhance the overall customer experience
Data Management
Maintain accurate and up-to-date records of all enrolments
Forecast weekly accurate enrolment position against the sales enrolment targets
Generate reports and analyse data to track enrolment progress, identify trends, and make data-driven recommendations for process improvements
Collaboration
Collaborate effectively with internal teams, including managers, tutors, and administrative staff, to ensure seamless communication and coordination throughout the apprenticeship lifecycle
Work closely with external partners, such as educational institutions and regulatory bodies, to facilitate the enrolment process and resolve any issues that may arise
Experience
Strong understanding of all SCCU Group programmes, regulations, and compliance requirements
Excellent organisational skills and attention to detail
Exceptional customer service and interpersonal skills
Proficiency in using CRM software and other relevant tools for data management
Ability to work independently and as part of a team
Strong communication skills, both verbal and written
Previous experience in a similar role within an apprenticeship or a related field is highly desirable
Experience in handling customer queries and providing support in a professional manner
Training:SCCU expects all members of staff to work effectively as part of a team, or teams, delivering high quality education and support to organisations, clients, staff and students.Training Outcome:N/AEmployer Description:We offer the following rewards to our staff:
22 days holiday plus bank holidays.
Extra day holiday for each year’s service up to 25 days.
Dress down Fridays.
Access to employee assistance programme (Life & Progress).
Performance Awards in the form of vouchers and other prizes for outstanding performance.
Annual Staff Conference for staff to gather and connect.
Various opportunities for skill development and progression.Working Hours :Schedule: Monday to Friday.
Work Location: Office-based - Coventry.Skills: Administrative skills,Customer care skills,IT skills,Communication skills,Team working,Problem solving skills....Read more...
Here at Morton Michel, we are a close-knit team that take pride in our ability to deliver a first-class service to our customers. To do this we strive to create an environment which is great for our people. We want our people to enjoy coming to work, and to feel they can make a difference. We believe in treating our people well and showing them that they are what makes a company great.
Our new modern offices are based in Knollys House, which is on the main Train, Tram and bus route and a 5-minute walk into town. We operate a smart/casual dress code in the office and embrace career development and flexible working.
This role will be in our Customer Service team and alongside your Apprenticeship will on a daily basis talk to our customers on the phone, by email, and through Live Chat, making sure they always have a great experience with us. You will also study towards a Business Administrator Apprenticeship.
Duties:
Talk to customers on the phone, by email, and through Live Chat to help them buy, keep, or change their insurance policies
Give customers clear and honest information about our products so they can choose what’s best for them
Work towards goals set by your manager, such as how many sales you make or how happy customers are with your help
Make sure every customer has a good experience when they contact us
Always treat customers with respect and fairness
Keep learning new things and complete any required training for your job
Help create a positive and friendly atmosphere in your team
Learn about our products and systems by taking part in regular training
Follow all company rules and laws and tell your manager if you notice anything wrong
Be able to work well on your own and with your team
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
Potential for a full-time role on completion
Employer Description:Where Ambition Meets Opportunity! PIB Group is a dynamic and fast-growing insurance company. Our Apprenticeship scheme offering ambitious individuals the chance to kick start careers. We’re all about big ideas, bold moves, and building something amazing together.
As part of PIB Group, you’ll join a supportive and innovative environment where learning and development are at the heart of everything we do. Our Early in Careers Apprentice scheme is designed to provide hands-on experience, industry-recognised qualifications, and mentorship from experienced professionals in your chosen area. You’ll gain valuable insights into the insurance industry and the different supporting departments such as Data, ESG, Finance, HR/People…… the list goes on! As a PIB Apprentice you will develop essential skills, and be part of a team that values collaboration, creativity, and excellence.
Here at PIB, your ideas matter, your expertise is celebrated, and you’ll have the freedom to push boundaries and make a real impact. Since our journey began in 2015. We’re creating a home for Europe’s top insurance innovators, where ambition, innovation, and teamwork come together to shape the future of the industry, why not become part of our future and apply for one of our exciting Apprenticeships!
As well as our competitive salary a PIB Apprenticeship also offers a completion bonus, wardrobe allowance and many other exciting benefits! Why not look at our Apprenticeship website to see them all in more detail.Working Hours :Monday to Friday.
Shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Team working,Effective personal planning,Accuracy,Microsoft Office Suite,Interpersonal skills,An appetite to learn,An inquisitive nature,Willingness to learn....Read more...
Responsibilities, Goals & Objectives
Understanding Bills of Materials (BOM), Picking of Parts for Works Orders
Stock Taking, Data Input, Labelling Products
Purchase, Receipt of Goods, Goods Inwards Procedure
Import / Export Documentation
Packaging & Packing Components for Sales / Despatch
Preparing Shipping Documents
Communication with couriers and customs to ensure timely processing of goods crossing international borders.
As a small business, we depend on team members who take ownership of their responsibilities, bring energy and dedication to their work, and consistently follow through on their commitments. A strong team mindset is essential to our success, and we value individuals who contribute with enthusiasm and reliability.Training:
Business Administrator Level 3
Once a month workshops online via EKC Group
Trainer visits to the workplace once every 6-8 weeks
Training Outcome:For the right candidate, this role offers excellent potential for career growth within the company. We provide opportunities for team members to develop and advance as the business grows. Employer Description:Founded in 1926 by the pioneering Buckley brothers, Buckleys (UVRAL) Ltd. began as a specialist in Ultra-Violet Ray Arc Lamps, originally serving the early photographic industry (hence the acronym ‘UVRAL’).
Since those early days, our commitment to quality and innovation has seen us evolve into a globally recognised manufacturer of state-of-the-art test equipment for a wide range of industries, including construction, offshore, pipeline, medical, and fabrication sectors.
"At the heart of everything we do is a clear purpose - to empower operators to work with confidence and peace of mind, by delivering technology they can trust to safeguard people, assets, and the environment."
We proudly manufacture all our products in-house at our head office in the United Kingdom. This hands-on approach allows us to maintain complete control over quality - something we believe is absolutely essential to delivering the reliable performance our customers depend on.
Our reputation for excellence is reinforced by our ISO 9001 accreditation and supported by a global network of distributors - ensuring that no matter where you are, you can rely on the integrity and innovation of Buckleys technology.Working Hours :Monday to Thursday, 8.00am - 5:30pm and Friday, 8.00am - 12.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Setting up new sales ledger accounts by processing data to relevant fields, scanning, indexing, foiling and informing the relevant sales manager the customer code
Responsible for dealing with customer enquiries, credit control on minor accounts and sending out monthly statements
Statement dispatch and initial credit control contact under the guidance and management of the credit controller
Maintaining supplier records by checking invoice details to system data, making sure all fields are filled in correctly
Reconciling far east supplier, taking into account payment terms and allocation of deposit payments with the guidance of senior members of the team
Entering all CIL payments onto supplier accounts using the relevant control account for reconciliations with the guidance of senior members of the team
Collecting purchase delivery notes from the warehouse on a daily basis
Alphabetically sorting purchase invoices and purchase delivery notes on a daily basis
Matching purchase invoices and purchase delivery notes on a daily basis
Responsible for posting all matched invoices and credit notes on to the system on a daily basis
Filing all posted invoices and making sure files are ready with reference numbers
Update query tracker on any invoices out for signature, and chase for resolution if not received back within a set timescale
Reconciling supplier accounts to supplier statements and updating the relevant notes field within our system, following up and chasing missing invoices
Chasing missing invoices for deliveries when requested by accounts team
Setting up new purchase ledger accounts by processing data to required fields, scanning, indexing, filing and informing the purchaser the relevant supplier code
Responsible for dealing with supplier enquires & accounts inbox on a daily basis. This will include printing documents and filing in our hard copy filing system or indexing documents for filing within our computer system
Posting of bank journals and initial reconciliations and payment allocations
Petty Cash reconciliation
Assisting in the preparation for the monthly completion of a high volume detailed HSBC invoice financing reconciliation and aged debt report on all currencies. Assisting to complete these within strict deadlines
Assisting in the preparation of a detailed VAT reconciliation for ESD on a quarterly basis. You will be working closely with the Assistant Accountant in presenting the information to the FM within a set deadline before making the final submission
Open post on a daily basis sorting and date stamping ready for accounts administrator to distribute
Answering and logging telephone calls, entering the information into our call log
Scanning and indexing on a daily basis or as required
General filing, copying and adhoc tasks
Franking evening post
Training:
AAT Level 2 - Training Contract
Functional Skills in maths and English (if required)
Training Outcome:
Progress to Level 3 and 4 AAT to become fully AAT qualified
Employer Description:We are a fast-paced consumables supply organisation, based in Bury St Edmunds with four distinct brands supplying some of the world’s biggest technology companies with their production and packaging supplies. The company are experts in Electrostatic discharge consumables and high-end technology-led packaging solutions. Formed in 1987, we are one of the region’s fastest growing companies and quality approved to ISO 9001 standards.Working Hours :Monday to Friday, between 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Initiative....Read more...
Support the management of client accounts and assist in driving business growth through new client acquisition and retention strategies.
Monitor and achieve performance targets, ensuring all activities comply with relevant regulatory and company guidelines.
Assist in the administration and management of a variety of insurance products, ensuring accurate and efficient service delivery.
Support the generation of new business leads and assist with client engagement, ensuring a strong understanding of client needs.
Aid in negotiating and presenting insurance solutions, ensuring they are tailored to client requirements and offer value.
Assist in closing sales and securing client coverage, ensuring effective management of client portfolios and follow-up actions.
Ensure all business operations comply with regulatory frameworks and company procedures, demonstrating attention to legal and industry standards.
Manage and resolve client complaints, ensuring adherence to company procedures and regulatory requirements.
Engage in continuous professional development through training and assessments, proactively identifying areas for personal growth.
Provide exceptional customer service by developing and maintaining strong, professional relationships with clients.
Ensure compliance with the company’s policies and procedures, particularly related to business conduct, data security, and confidentiality.
Build and maintain effective relationships with external stakeholders such as insurers and underwriters, supporting business objectives.
Efficiently handle client communications, ensuring timely responses and professional interactions in line with company standards.
Ensure compliance with data protection regulations by securely managing client and employee information.
Support the organisation’s health and safety procedures, maintaining a clean and organised workspace while contributing to office operations.
Training:
Business Administrator Apprenticeship - 15 months.
This consists of 6 hours a week (off-the-job training).
A monthly meeting with your skills coach for two hours.
All training will be completed in your place of work.
Training Outcome:After the apprenticeship is completed (subject to review) a full time 'Insurance Account Executive' role will be offered.Employer Description:LBH Insurance has been established and running for 75 years. The expertise and knowledge of the staff is paramount in giving customers the level of service they deserve. Treating customers fairly is a high priority for us. As insurance agents in Southend, We carry out extensive research to find the best policies for your profession, situation, or personal circumstances.Working Hours :Monday to Friday, 9:00am - 5:00pm (No evenings or weekends).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Logical,Initiative....Read more...
