Customer Service Administrator
Job descriptionI Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.
Job purpose:To provide an exceptional customer service, converting opportunities into sales and supporting customers through the entire ‘I Holland’ process. To liaise and coordinate with agents, sales staff and internal departments for both Tooling and PharmaCare Products, paying extreme attention to detail to create accurate documentation and avoid mistakes. The Companies ‘Core Values’ are always worked to and in mind.
Principal duties & responsibilities• To coordinate all activities between agents/customers and I Holland Ltd.• To fully understand customer requests and requirements, both on Tooling and PharmaCare range.• To provide timely and accurate quotations and supporting information and correspondence to customers.• To collate all necessary information, drawings, correspondence, etc., to ensure order 'story' is complete.• To enter quotes and orders accurately into the computer system.• To facilitate all customer samples/drawings.• To administer and archive all relevant information according to procedure.• To provide ongoing and helpful support to all customers, being proactive and advising, where necessary, of any problems.• To log concerns raised as a Case within the CRM system, including all necessary details for the team to evaluate.• To assist with cover for reception when required.• To support colleagues by sharing workload when appropriate or requested to do so.• To adhere to all policies and procedures, particularly the ‘Contract Review’.• To work within all Health and Safety, environmental and other company regulations.• To attend meetings as and when required with a proactive approach.
Key performance indicators in line with core values• Customer focus: High responsiveness to requests. Sense of ownership.• Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.• Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve the quality of deliverables. Adheres to schedules to deliver a high-quality product.• Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.• Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.• Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.Compliance with all policies, procedures, and safety rules & regulations.
Nature and Scope:As part of the administration team, professionalism, self-motivation, and initiative will be required at all times, as well as flexibility of hours based on workload. Supervision will be given as required. Key Performance Indicators:• High responsiveness to customer requests. Quotations and sales orders are entered in a timely manner with no mistakes. Sense over ownership of the process.• Communications with customers are proactive, professional, and always conducted in a positive way.• Customer files, customer cards and market instructions are complete and maintained.• Accounts records in Navision and the CRM system are clear, concise, and complete in accordance with internal policies.• Attendance to training sessions to be able to apply up-to-date knowledge of products.• Accuracy of information provided (reduce customer complaints, scrap and rework due to administration).• Neatness/organisation of the work areas.• Quality of communication - written and verbal is clear and concise. Computer literacy.• Assist with training new recruits to the department
Terms and Conditions of EmploymentPlease note that any offer of employment is contingent upon the following conditions, agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory.
Job Type: Full-time - Hybrid
Pay: £24,804.00-£25,759.50 per year depending on experience
Benefits:• PRP – Profit-related pay• Company pension• Cycle to work scheme• Employee discount• Free flu jabs• Free parking• On-site parking• Referral programme• Store discount• Work from home
Schedule:• Flexitime• Monday to Friday• 3 days in the office & 2 Days WFH (once fully trained)
Experience:• Administrative: 2 years (required)• CRM software: 1 year (required)
Work Location: Long Eaton, Nottingham NG10 2GD
Click 'Apply' to forward your CV.....Read more...
Customer Service Administrator
Job descriptionI Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.
Job purpose:To provide an exceptional customer service, converting opportunities into sales and supporting customers through the entire ‘I Holland’ process. To liaise and coordinate with agents, sales staff and internal departments for both Tooling and PharmaCare Products, paying extreme attention to detail to create accurate documentation and avoid mistakes. The Companies ‘Core Values’ are always worked to and in mind.
Principal duties & responsibilities• To coordinate all activities between agents/customers and I Holland Ltd.• To fully understand customer requests and requirements, both on Tooling and PharmaCare range.• To provide timely and accurate quotations and supporting information and correspondence to customers.• To collate all necessary information, drawings, correspondence, etc., to ensure order 'story' is complete.• To enter quotes and orders accurately into the computer system.• To facilitate all customer samples/drawings.• To administer and archive all relevant information according to procedure.• To provide ongoing and helpful support to all customers, being proactive and advising, where necessary, of any problems.• To log concerns raised as a Case within the CRM system, including all necessary details for the team to evaluate.• To assist with cover for reception when required.• To support colleagues by sharing workload when appropriate or requested to do so.• To adhere to all policies and procedures, particularly the ‘Contract Review’.• To work within all Health and Safety, environmental and other company regulations.• To attend meetings as and when required with a proactive approach.
Key performance indicators in line with core values• Customer focus: High responsiveness to requests. Sense of ownership.• Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.• Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve the quality of deliverables. Adheres to schedules to deliver a high-quality product.• Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.• Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.• Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.Compliance with all policies, procedures, and safety rules & regulations.
Nature and Scope:As part of the administration team, professionalism, self-motivation, and initiative will be required at all times, as well as flexibility of hours based on workload. Supervision will be given as required. Key Performance Indicators:• High responsiveness to customer requests. Quotations and sales orders are entered in a timely manner with no mistakes. Sense over ownership of the process.• Communications with customers are proactive, professional, and always conducted in a positive way.• Customer files, customer cards and market instructions are complete and maintained.• Accounts records in Navision and the CRM system are clear, concise, and complete in accordance with internal policies.• Attendance to training sessions to be able to apply up-to-date knowledge of products.• Accuracy of information provided (reduce customer complaints, scrap and rework due to administration).• Neatness/organisation of the work areas.• Quality of communication - written and verbal is clear and concise. Computer literacy.• Assist with training new recruits to the department
Terms and Conditions of EmploymentPlease note that any offer of employment is contingent upon the following conditions, agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory.
Job Type: Full-time - Hybrid
Pay: £24,804.00-£25,759.50 per year depending on experience
Benefits:• PRP – Profit-related pay• Company pension• Cycle to work scheme• Employee discount• Free flu jabs• Free parking• On-site parking• Referral programme• Store discount• Work from home
Schedule:• Flexitime• Monday to Friday• 3 days in the office & 2 Days WFH (once fully trained)
Experience:• Administrative: 2 years (required)• CRM software: 1 year (required)
Work Location: Long Eaton, Nottingham NG10 2GD
Click 'Apply' to forward your CV.....Read more...
Duties include:
Managing phone calls/visitors coming into the building in a polite and professional manner
Setting up and maintaining client files and ensuring all paperwork is filed/scanned correctly
Adding new clients to the back-office system and creating tasks, as required
Day-to-day processing of orders
Other general office duties
Answering emails in a professional manner
Working as part of the sales team, taking enquiries via phone and email
Placing purchase orders with suppliers
Researching information on vehicle parts on behalf of customers
Processing orders and responding to customer requests for information
Completing a project that is beneficial to the company
Personal Specification
Have (or be predicted to achieve) at least 5 GSCE’s grade 4 to 9, including English and maths
Great communication skills (verbal and written)
Strong attention to detail.
Be self-motivated and able to work as part of a close team
This role will be supported by the Starting Offs Level 3 Business Administrator qualification the specified off-the-job training time.
The ideal candidate will have an upbeat personality, be confident, eager to succeed and have an interest in cars/performance vehicles.Training:
Business Administration Level 3
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week
Training Outcome:Possible full-time permanent position upon completion of the apprenticeship.Employer Description:A prestigious company established in 1998 and is a distributor of performance and turning products to the automotive market. They aim to provide the best service, brands, and prices to their dealer network. They supply products to a wide range of companies comprising of specialist tuners, high street stores, mail order retailers and individuals using various online retailers such as Ebay and promoting products on social media platforms such as Facebook, Instagram, and Twitter.
Due to increased business the company are looking for a confident, organised and enthusiastic apprentice to join their busy admin team.Working Hours :Monday to Friday 8:30am to 5pm
Fridays finish at 4pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Job Description:
Our client, a global investment bank in London, is recruiting for a Team Assistant to support their Sales & Trading team on an initial 12-month contract. This is a great position for an experienced administrator seeking an opportunity to build upon their existing financial services experience.
The role is based in Canary Wharf, with a requirement to be in the office five days a week.
Skills/Experience:
Proven experience in a similar EA/Team Assistant role
Excellent multitasking, organisation, and communication skills
Confident liaising with stakeholders at all levels
Tech-savvy, with strong MS Office skills
Able to stay calm under pressure and thrive in a busy setting
Core Responsibilities:
Complex diary and inbox management
Meeting coordination and travel booking
Liaising with global colleagues and high-level clients
Handling confidential data and CRM updates
Preparing meeting packs and expense processing
Supporting events and wider team admin
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16191
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDCAS....Read more...
We are seeking a motivated Business Administration Apprentice to join our friendly team. You will act as part of the Admin Team to undertake a wide range of administrative tasks, using Microsoft Word & Excel, ParentPay, Class Charts, email and other databases including Arbor and providing a comprehensive service to staff, students and governors. Your day-to-day duties will include:
Staffing the main and student reception and acting as one of the first points of contact for visitors, staff and students
To answer the school telephone and deal with queries as required
To deal with such contacts in the appropriate records and ensuring that callers are directed to the correct place in an efficient, effective and pleasant manner
Producing and collating manual and computer-generated periodic reports, booklets, brochures, leaflets, marketing materials, etc.
Carrying out general office duties including but not limited to; whole school mail merges; typing/word processing; photocopying, collating, filing of records and paperwork; dealing with daily post (in and out)
Creating, maintaining and collating student reports/letters, including notification of detentions, praise letters, achievement records
To maintain student records, both manual and ICT based
To arrange transport for both students and staff as required
Receiving and debt collecting payments for visits, trips and general sales from students and staff and recording these accordingly, refunding payments where necessary
Being available to assist in other areas of school operations where workload allows/dictates
Any other duties commensurate with the post as requested by the headteacher
Undertaking all the necessary training to carry out the above tasks effectively
To carry out all tasks giving due regard to confidentiality of information and security of monies and property
Demonstrate a high standard of personal and professional conduct and uphold public trust in the school by maintaining a high standard of ethics and behaviour both in and out of the workplace
Training:Apprenticeship Details - 16-months expected duration to complete, working towards your Level 3 Business Administration (School Administrator) Qualification. (All learning is delivered online/remote).
Training Provider: LMP Education (rated 1st best UK training provider).Training Outcome:Completion of your level 3 qualification and potential full-time employment.Employer Description:Abbey Grange is a thriving, highly successful and over-subscribed 11-18 Church of England convertor Academy which serves communities right across the city of Leeds. Our students come from all over the city to receive an education in which we all work together to challenge them academically, support them pastorally and help them develop socially and spiritually.Working Hours :Monday, Wednesday, Thursday & Friday 08:00 - 16:00 & Tuesday 08:00 - 15:30 (Term time only)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Initiative....Read more...
Recruitment:• Advertising vacancies using an applicant tracking system, LinkedIn, indeed and with agencies • Maintenance of applicant tracking system, moving candidates through recruitment journey • Support recruiters by compiling packs for interview panels (agenda, CVs and any additional information)• Onboarding and creation of contracts and offer letters and checking right to work
Monitoring inboxes:• Regularly reviewing the HR and recruitment inbox, triaging messages and responding where possible.
Reporting and systems input:• Completing routine reports from Cascade, Elevo and other HR systems to support the generation of management information and annual processes including annual reviews• Registering new starters and removing leavers on HR systems including Cascade, Elevo and other HR systems• Updating employee records within HR systems with job and salary changes
Employee files:• Ensure employee files are updated and documents are appropriately stored • Updates to organisation charts including new starters, leavers and job changes
Compliance:• Booking driver medicals (D4 Drivers) • Checking driving licence with fleet check for sales and management roles • Supporting and collating audit requestsTraining • Collate training requests from departments • Support the booking process for any training related activities• Updating training records on HRIS and uploading certificates
Finance:• Generating purchase orders and receipting on completion• Supporting on any administrative tasks for budget purposes
Casework and project work:• Support the creation of information packs for formal discipline and grievance hearings• Support disciplinary and grievance hearings as a note taker (as required)• Support HR projects as required• Provision of routine advice for employees – with support from HRBPPayroll• Support as required for payroll processes e.g. P11D• Provide cover for the payroll administrator during periods of annual leave
To carry out any other ad hoc HR duties as requiredTraining:The Apprenticeship Training will day release 1 day per month at Sheffield College's Pennine 5 Campus. Working towards Level 3 HR Support apprenticeship.Training Outcome:On successful completion of the Apprenticeship, there could be full time employmentEmployer Description:We're one of the UK's leading suppliers in off-grid energy solutions to homes and businesses across the nation. At AvantiGas we don’t just provide energy, we’re just as much about service and relationships. To us, it’s about the fulfilled promise of safe, efficient and friendly delivery of our productsWorking Hours :Monday – Friday, working 08:45 – 17:00 with 45 minute lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As an Clincal Receptionist Apprentice, your duties will include:
Keeping well-organised files and records
Supporting key staff with diary management
Implementing new systems and processes (AI systems, Workflow Management systems, etc.)
Keeping computer databases up to date – Admin files
Booking in clients
Registering clients via telephone, website and face to face processes
Preparing documents by printing, copying, and binding.
Using spreadsheets to track expenses and company spending.
Making travel arrangements for employees
Writing and editing company correspondence
Collecting and sorting post
Ordering office stationery and other supplies
Participating in office meetings/taking meeting minutes
Dealing with customers who enquire about company services via telephone, website or 1 to 1 (walk-ins)
Adhering to all company systems and procedures when undertaking tasks
Training:
An apprentice training on a Level 3 Business Administrator Apprenticeship in the UK will follow a structured program that combines on-the-job training with off-the-job learning, leading to a nationally recognised qualification
The apprenticeship standard requires 20% off-the-job training, which is mandatory
The off-the-job training will be provided by an assessor who will attend your place of work once a week as part of a day release schedule
You will be assessed based on your performance in the End Point
Assessment (EPA), which occurs at the conclusion of the apprenticeship and typically lasts around 3 months
On-the-job training will be delivered at your place of work
Occupation-focused; the standard is focused on the occupation, rather than being qualification-driven
Learning takes place throughout the apprenticeship, with an emphasis on key areas: Knowledge, Skills, and Behaviours (KSB)
During the apprenticeship, you will work alongside experienced colleagues to gain hands-on experience and develop practical skills
Training Outcome:In the UK, a Business Administration apprenticeship (typically Level 3, equivalent to A-Levels) provides a strong foundation in core administrative, communication, and organisational skills.
After completing this apprenticeship, you may consider roles such as:
Office Manager
Administrative Coordinator
Human Resources Assistant
Customer Service Representative
Executive Assistant
Sales Representative
Embarking on a Business Administration Apprenticeship opens doors to a diverse range of career paths.Employer Description:At Denbeigh House Dental Clinic, the front desk team is dedicated to making every patient feel welcome and at ease from the moment they arrive. The reception staff understands that dental visits can sometimes be stressful, and they work hard to ensure a smooth, friendly, and stress-free experience from check-in to check-out.
The clinic prides itself on providing high-quality dental care that is both convenient and affordable. With a strong focus on patient comfort, the team uses advanced technologies like digital x-rays and 3D imaging to support accurate diagnoses and effective treatments—all without compromising care.
Receptionists at Denbeigh House Dental Clinic are proud to be part of a team that values community involvement just as much as patient care. From sponsoring local events to volunteering their time, the clinic staff believes in giving back and building strong relationships with those they serve.Working Hours :Monday to Friday, 8.30am - 5.30pm (30 minutes lunch daily)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience,Confident,Motivated,Committed,Positive,Resilient....Read more...
Providing administrative support to the Fundraising Team, to include:
· Provide a professional and welcoming first point of contact for the Fundraising Team.
· Respond to enquiries and expressions of interest over the telephone, in person, via email or by letter.
· Attend and contribute to team meetings.
Administering Fundraising schemes and campaigns, to include:
· Support the Fundraising Team to deliver regular fundraising campaigns through donation and responding to enquiries.
· Process animal sponsorships (new and renewals), and order and update sponsorship stock and literature.
· Process and dispatch online orders, keeping records of sales and providing reports as required, monitoring stock levels.
· File all paperwork adhering to GDPR guidelines.
Assisting with Fundraising Events, to include:
· Attend internal and external fundraising events and activities as required, assisting with preparations for the events and helping to ensure they run smoothly.
· Assist the Event Lead to prepare literature and other fundraising material/items e.g. collection buckets, name badges, event invitations, posters, sponsorship packs etc.
· Monitor and respond to phone calls and emails from the public in a timely fashion.
· Ensure accurate record keeping.
· Work with the Finance team to produce weekly banking records.
Training:Training and Qualification Level
What training will the apprentice take and what qualification will the apprentice get at the end?
· Business Administrator Level 3
· Supporting and engaging with different parts of the organisation and interact with internal or external customers.
· City of Bristol College
· Off site in its entiretyTraining Outcome:Possible progression to a permanent roleEmployer Description:Established in 1952, HorseWorld is a registered charity based in Whitchurch, Bristol, committed to rescuing, rehabilitating and re-homing horses, ponies and donkeys in need. Our Welfare department provides a home to all our new arrivals, including sick, neglected and traumatised horses and ponies. We have a team of trained staff committed to their care and rehabilitation and eventual rehoming. We also have our Discovery programme which runs courses for children and young people, using our rescued horses as a unique learning tool to promote emotional growth and learning. We currently have responsibility for over 400 equines and are dependent on public donations, grants and legacies to support our activities.Working Hours :35 hours per week, normally 9am-4.30pm Monday Friday.
You will receive a 30 minute (unpaid) lunch break and additional comfort breaks as needed.Skills: Communication skills,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Enthusiastic,Knowledge of donor care....Read more...
As an Clincal Receptionist Apprentice, your duties will include:
Keeping well-organised files and records
Supporting key staff with diary management
Implementing new systems and processes (AI systems, Workflow Management systems, etc.)
Keeping computer databases up to date – Admin files
Booking in clients
Registering clients via telephone, website and face to face processes
Preparing documents by printing, copying, and binding.
Using spreadsheets to track expenses and company spending.
Making travel arrangements for employees
Writing and editing company correspondence
Collecting and sorting post
Ordering office stationery and other supplies
Participating in office meetings/taking meeting minutes
Dealing with customers who enquire about company services via telephone, website or 1 to 1 (walk-ins)
Adhering to all company systems and procedures when undertaking tasks
Training:
An apprentice training on a Level 3 Business Administrator Apprenticeship in the UK will follow a structured program that combines on-the-job training with off-the-job learning, leading to a nationally recognised qualification
The apprenticeship standard requires 20% off-the-job training, which is mandatory
The off-the-job training will be provided by an assessor who will attend your place of work once a week as part of a day release schedule
You will be assessed based on your performance in the End Point
Assessment (EPA), which occurs at the conclusion of the apprenticeship and typically lasts around 3 months
On-the-job training will be delivered at your place of work
Occupation-focused; the standard is focused on the occupation, rather than being qualification-driven
Learning takes place throughout the apprenticeship, with an emphasis on key areas: Knowledge, Skills, and Behaviours (KSB)
During the apprenticeship, you will work alongside experienced colleagues to gain hands-on experience and develop practical skills
Training Outcome:In the UK, a Business Administration apprenticeship (typically Level 3, equivalent to A-Levels) provides a strong foundation in core administrative, communication, and organisational skills.
After completing this apprenticeship, you may consider roles such as:
Office Manager
Administrative Coordinator
Human Resources Assistant
Customer Service Representative
Executive Assistant
Sales Representative
Embarking on a Business Administration Apprenticeship opens doors to a diverse range of career paths.Employer Description:At Denbeigh House Dental Clinic, the front desk team is dedicated to making every patient feel welcome and at ease from the moment they arrive. The reception staff understands that dental visits can sometimes be stressful, and they work hard to ensure a smooth, friendly, and stress-free experience from check-in to check-out.
The clinic prides itself on providing high-quality dental care that is both convenient and affordable. With a strong focus on patient comfort, the team uses advanced technologies like digital x-rays and 3D imaging to support accurate diagnoses and effective treatments—all without compromising care.
Receptionists at Denbeigh House Dental Clinic are proud to be part of a team that values community involvement just as much as patient care. From sponsoring local events to volunteering their time, the clinic staff believes in giving back and building strong relationships with those they serve.Working Hours :Monday to Friday, 8.30am - 5.30pm (30 minutes lunch daily)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience,Confident,Motivated,Committed,Positive,Resilient....Read more...
r2p UK Systems Limited supply and support a wide range of hardware products and software services and have combined tasks from several areas to form this excellent opportunity. Predominantly an administrative role, the successful applicant will be flexible enough to turn their hand to physical goods handling as part of their day-to-day activities.
Key Responsibilities will include:
Stock Management
Organising and managing physical stock items in our Crawley office, ensuring goods are stored in the correct areas and labelled correctly and entered onto our systems accurately
Placement in and removal of goods from stores when required
Stock audits
Recording all stock items accurately for the entire Uk business to ensure what our systems say reflects reality
Co-ordinating with our satellite office regarding their stock management
Flagging when stock items for key and long-lead time items runs low for re-ordering
Re-organisation of stock placement to accommodate product and project demands and variations
Stock management software/tools admin, reporting and analysis
Warranty & Repairs Management ("RMA")
Open RMA Ticket System ticket tracking
RMA logistics
Supporting admin regarding RMA tickets
RMA activity co-ordination
Preparing information for RMA invoices
Customs co-ordination & support
Serial number tracking into Stock Mgt System (and when sold for which project)
Goods tracking in RMA process flow
Warranty tracking
Managing status of goods under repair with suppliers and r2p Group companies
Logistics Management
Organising, managing and tracking the shipping and delivery of goods/parcels to and from r2p with external logistics companies
Managing goods import and export via our customs agents
Pricing up options for shipping goods
Packing and labelling goods
Receiving and directing received goods into storeroom to internal requester
Goods inspection support
Serial number collation into r2p systems
Procurement Management
Assisting identifying new suppliers
Supplier interaction (including stock and price requests)
Creating and maintaining r2p supplier price list
Supporting goods ordering (incl preparing information for supplier orders)
Tracking open orders and ensuring relevant team members are regularly updated on status
Supporting proactive and strategic stock ordering based on past customer sales
Project Procurement support - assisting what needs to be ordered, from whom and when for customer projects
Other Activities may include:
Project Administration Support
Customer procurement/bid activities support
Ad hoc administrative support to Office Manager
Ad hoc support to Managing Director such as data gathering
Collating information on systems
Assist with support team
Data gathering and research
Presentation creation support
Information collation for internal requesters
Training:Business Administrator Level 3.Training Outcome:On successful completion of the apprenticeship, the intention is to offer a permanent role once the candidate has successfully completed their training.Employer Description:The r2p Group stands out as a beacon of innovation and excellence. Founded with the mission to design and develop intelligent technology systems that set the highest standards in quality and safety, r2p has become synonymous with cutting-edge solutions for the mobile transport sector.
Headquartered in Flensburg, Germany, the rapidly growing r2p Group operates internationally in 45 countries. Driven by a vision to revolutionize the landscape of intelligent transportation solutions, their commitment to quality, innovation, and customer service is unwavering, as they continue to push the boundaries of what is possible.Working Hours :40 hours per week Monday - Friday - 8am to 5pm with breaks and half hour for lunch including one day for study with blended learning at Crawley CollegeSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Physical fitness,Good Time Management,Flexible,Reliable,Hardworking,Multi-tasker....Read more...
