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Head of Customer Services - Construction, Asset Management, Property Services, Housing

Are you an experienced Account Management, Customer Manager or Business Development professional with a successful track record of building relationships and selling services? Or are you an experienced Social Housing professional with subject matter expertise in Housing, Asset Management, Property Services &/or Construction and Building Safety with a consultative approach and the ability to cultivate business relationships? If either description fits, or you can bring both to the table, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Head of Member Services for the for the East Midlands/East of England area. Informed Recruitment are a specialist provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to secure new customers to a consortium for procurement solutions & services that offers customers access to group procurement, economies of scale and scope, preferential offers, and rapid access to a range of vetted services within Asset Management, Property Services, Compliance, Construction, Building Safety & Development across products, materials, and services. You will be responsible for marketing the service, and the products and solutions that it contains, to new and existing customers in the market across the West Midlands to generate growth. Background Well-trodden paths into this role include: Construction and Development – managing customer service, accounts, or administration for construction companies, development & regeneration, or modular builders. Customer Services / Account Management – A successful track record as an account management/customer success management/customer service management professional with a successful track record of looking after customers, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial. Property background - Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety looking for a new challenge. Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people. Procurement and Supply Chain Management Essential Skills Self-starter with a positive approach that is happy and motivated to be target driven but work in a team environment that understands social value. The capability to sell services, products or concepts to procurement, assets, property services, and development professionals. A consultative approach based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results. A good understanding of creating value and managing costs. The ability to present at conferences, seminars, and workshops. Highly Desirable / Will Strengthen Application Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services and/or strategic asset management. Experience of selling services to the property/housing sector within the West Midlands. An understanding of the commercial construction market and new development. As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous record keeping. This role is hybrid based, with some time spent in an office in Birmingham, some time working from home and ad hoc travel around the London region so a driving license is required for this post and costs will be catered for. This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance. Interview slots are available, so please apply without delay. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website. ....Read more...

Apprentice Business Administrator

Main purpose of the job The main purpose of this role is to assist with providing excellent and comprehensive administrative support for Postgraduate programmes by working in close collaboration with the EASE team. You will act as a first point of contact for staff and students, carry out general administrative tasks, maintain records and files, and ultimately support delivering a high quality administrative service to students, colleagues and partners, working in collaboration with academic and professional services colleagues across the Faculty of Medical Sciences and UCL. This is a Level 3 Business  Administration Apprenticeship opportunity, and the successful candidate will be provided relevant training, support and supervision to develop and learn on the job. The Apprentice will undertake Level 3 Business Administration training both in the workplace and with our training provider to develop the necessary knowledge and skills to become qualified. After a practical training period of approximately 13 months the apprentice will complete the End Point Assessment (EPA), typically 4 months, which will assess them against the knowledge, skills and behaviours (KSB’s) set out in the occupational standard. Upon successful completion of the apprenticeship, the post holder will be in a strong position to apply for full employment at UCL. The apprentice is employed for 36.5 hours per week and will complete a minimum of 6 hours per week average of off the job training within working hours. The apprentice may be required to attend training on-site at the training provider premises or in virtual live sessions. The apprentice will be supported throughout the apprenticeship by a Line Manager and Mentor who will meet with them regularly to guide them through the apprenticeship, discuss their progress, set and monitor appropriate targets, ensure the apprentice is attending and completing their training and development and that appropriate standards of performance and conduct are met. The first six months of the programme will be probationary and there will be regular reviews to ensure that expected progress is made. The apprentice will only continue if their performance at both work and at the training provider meets the requisite standards. Duties and responsibilities Student recruitment and admissions Provide prospective students with information about programmes.Assist with monitoring and processing student applications, ensuring that they are dealt with in a timely manner Collaborate with marketing teams on promotional and student recruitment initiatives, including supporting Open Days and interviews as required Keep academic staff informed on student recruitment policiesStudent induction and support Assist in the coordination of start of session arrangements; registration of new students, help create welcome packs Working with colleagues to set up induction week(s)Provide guidance on student support services and liaise with Student Support and Wellbeing Services in seeking appropriate assistance for students Support students who need to submit extenuating circumstances applications The full description will be available when you press apply and go through to Inspiro Learning's website.Training:As an apprentice you’ll: Complete a level 3 Business Administration apprenticeship standard Have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace Learn and train for a specific job Get paid and receive holiday leave Get hands-on experience in a real job Study for 6 hours of your working hours Complete assessments during and at the end of your apprenticeship Be on a career path with lots of future potential Training Outcome:Upon successful completion of the apprenticeship, the post holder will be in a strong position to apply for full employment at UCL.Employer Description:Bringing together six UCL divisions and institutes - Cancer Institute, Eastman Dental Institute, Division of Medicine, Division of Infection and Immunity, Division of Surgery and Interventional Sciences and the UCL Medical School – the Faculty of Medical Sciences (FMS) offers a unique mix of pioneering research, best in class researchers and clinicians, cutting-edge facilities and links with world-renowned partner hospitals and institutions. The Faculty is the top in the UK for research power in life and medical sciences (REF 2021) and is ranked sixth in the world for Medicine and number one in London (QS World University Rankings by Subject 2023). The faculty is dedicated to delivering world-class medical education and developing translational research that benefits patients and society in the UK and globally. The post holder is part of the Faculty Education and Student Experience team who work together in a close network of teams that support all of our students. They will also work as part of one or several programme teams incorporating close working with professional services and academic staff.Working Hours :36.5 hours per week. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Ability to follow instructions,Verbal and written skills ....Read more...

Apprentice Administrator

The role will include: Administration / Customer Service Inputting data with a high level of accuracy To deal courteously and efficiently with all visitors and provide refreshments Answering the telephone in a professional manner  Assisting all members of the team as / when required Ensure that trust policies are observed and that good practice is encouraged, particularly in the areas of health and safety, equal opportunities and confidentiality Premises & Compliance: Coordinate and maintain compliance records relating to health and safety, estates and statutory requirements Monitor renewal dates and support the effective management of premises-related documentation Liaise with contractors, suppliers and schools to ensure compliance activities are completed within agreed timescales Produce reports and maintain databases to support strategic compliance monitoring  Identify areas for improvement and recommend more efficient and administrative processes Support with the input and processing of orders on the financial database, maintaining accurate records Support projects relating to estates, facilities and compliance across the Trust HR & Payroll: Provide administrative support throughout the employee lifecycle, including recruitment, onboarding and personnel changes Maintain HR systems and employee records, ensuring accuracy and confidentiality Prepare payroll information / support monthly payroll processes including the inputting of timesheets Produce correspondence, reports and documentation relating to staffing matters Liaise with schools, managers and external providers to resolve routine queries Marketing and Personal Assistant Duties: Coordinate communication activities across the trust, ensuring information is presented professionally and accurately Support the development of newsletters, website content and social media communications in line with trust guidelines Manage diaries, meetings and events for senior leaders and maintain action trackers Draft correspondence, presentations and reports using a range of digital systems Build positive relationships with internal and external stakeholders and represent the trust professionally Support projects and initiatives that contribute to the trust's strategic priorities Use digital platforms and communication tools effectively to promote engagement and collaboration Data Protection: Support the implementation and monitoring of GDPR and information governance procedures Maintain accurate records relating to data requests, retention schedules and compliance activities Produce reports and documentation to support data protection monitoring Liaise with stakeholders across the trust regarding information requests and record management Identify issues and escalate concerns in accordance with established procedures Governance: Organise trustee, committee and local governance meetings, including preparation and distribution of agendas and papers Produce accurate minutes and maintain action logs and governance records Ensure governance documentation is stored securely and complies with statutory requirements Communicate effectively with trustees, governors and senior leaders, acting as a professional point of contact Support the preparation of reports and information required for statutory returns and meetings Contribute to continuous improvements in governance administration processes Training:The qualification will involve the candidate undertaking the following duties to meet the Knowledge, Skills and Behaviours required for the Apprenticeship Standard:   Duty 1 Communicate with stakeholders, such as internal teams and external organisations, using appropriate methods and professional language. This may include letters, phone, face-to-face, e-mail, videocall, online chat functions or digital platforms.  Duty 2 Support internal or external events or meetings, in person or on line, following organisational policies and procedures.  Duty 3 Access and store information securely in line with organisational requirements for future use and recovery. For example physical and or digital filing systems.  Duty 4 Use software packages to collate, input and extract data and information in line with organisational requirements. For example updating office databases, stakeholder records or notes, finance records, CRM systems or sending mailshots.  Duty 5 Format and input data in line with organisational requirements. For example, redacting information, stakeholder details, expenses, travel and routine reports. Report or escalate errors, breaches or concerns to supervisor or line manager.  Duty 6 Provide support to team members to help ensure that activities are carried out within agreed timescales, budgets and quality expectations. For example, ordering and reporting on office resources or sourcing information. Inform line manager or supervisor on any changes, anomaliesor concerns.   Duty 7 Identify, collate and handle data and information from different sources such as business, stakeholder records and delivery notes. Share securely, confidentially and in line with organisational expectations and requirements.  Duty 8 Be aware of the organisation’s priorities andactivities, and how the role supports these. For exampleundertaking routine tasks such as presenting information and producing documents.  Duty 9 Identify issues and escalate problems to others when beyond remit.  Duty 10 Plan and review workload with supervisor to ensure best use of time to complete allocated tasks to deadlines.  Duty 11 Keep up to date with sector developments to enhance skills and follow a continuous professional development plan.  You will complete an End Point Assessment this will involve the following:  Showcase/Portfolio Interview Practical Observation Professional Discussion  Training Outcome:There may be a possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification. There may also be further apprenticeship / other training available following successful employment and achievement of the apprenticeship qualifications.Employer Description:Welcome to SHARE Multi-Academy Trust We are a small, friendly partnership, currently consisting of five secondary and four primary schools in West Yorkshire. Our core belief is about valuing people and helping them to be as successful as they can be. This is both challenging and rewarding and we hope you find it inspiring. In the years since the Trust was formed in 2011, schools everywhere have seen a considerable amount of change. We have met these challenges with a shared approach, working as a team, enjoying the support of shared moderation, making us stronger and more structured. Through supporting and challenging each other, the Trust has enriched each member school beyond our expectations. We encourage the sharing of our expertise, whether it’s about recruiting and retaining good staff or improving the quality of learning; we all contribute and share our experience and best practice, helping to make our schools better places for our staff and pupils. High performing schools enjoy the opportunity to contribute and share good practice, meeting with like-minded headteachers as partners and helping to improve the standard of education for young people. Our own model for school improvement is an effective resource that we regularly tap into: good behaviour, good routines in lessons, tackling teacher expectations, stretching pupils and marking with constructive feedback are the key foundations we build on for long-term success. Schools that need more support soon begin to thrive.Working Hours :Start and finish times: 8.00am - 4.00pm Monday to Thursday 8.00am - 3.30pm Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Excellent attendance,Microsoft Office, Word & Excel ....Read more...