Administration Apprentice (Apprenticeship Team) J3429

Main Duties:

Answering the enquiry phone line and logging all enquiries onto the CRM and assigning them an account manager Managing the Business Partnership Team email inbox to ensure enquiries are actioned within agreed timeframes and are logged onto the CRM or assigned to the correct team member Checking for ERN numbers as and when required Adding apprenticeship vacancies to the government’s ‘Recruit an Apprenticeship’ website Downloading applicants onto the CRM for live vacancies Liaising with the marketing department to promote vacancies when required To work flexibly to ensure that customers are put first and receive a high-quality experience and interaction with the College To provide support for the quality checking of apprenticeship paperwork and processes as advised by the Admin Team Leader To provide administrative support across all functions within the Business Partnership Team To support the establishment and maintenance of a culture of enterprise and innovation To play an active role in supporting all areas of the team in order to deliver the highest quality of customer service and care Maintain awareness and understanding of all work-based learning offered by the college Undertake such other duties as may reasonably be required commensurate with the general level of responsibility, at the normal place of work or at any other college location

Other Duties and Responsibilities:

To represent and promote the college brand values internally and externally, acting as an ambassador for the team on behalf of the college Promote the college’s student first ethos by supporting at college open events to provide a quality experience for perspective students Promote the college’s student-first ethos, ensuring that the student experience is uppermost in policy and decision-making To actively promote and act, at all times, in accordance with college policies, including, but not limited to: Health and Safety, Equal Opportunities, Prevent and Safeguarding, the Staff Code of Conduct and the College’s Financial Regulations To actively promote and adhere to agreed College values To engage in implementing changes, promoting innovation To facilitate the achievement of the College’s quality objectives, including those from external bodies To undertake other reasonable duties commensurate with the level of post

Training Outcome:

This could also lead in to an administrative role in an education environment or any other organisation.

Employer Description:
As an apprentice, South West Apprenticeship Company Limited, the Flexi Job Agency (FJA) will employ the successful candidate on behalf of this employer. 99% of our apprentices gain full-time employment with their host organisation after completing their apprenticeship or they have progressed onto higher qualifications. The experience and knowledge you gain, plus the relationships you develop, make it easier to progress quickly.

Working Hours :
Monday to Thursday 9am-5pm or 8am-4pm and Friday 9-4.30pm or 8-3.30pm with ½ an hour unpaid lunch.

Skills:
Communication skills,IT skills,Organisation skills,Problem solving skills,Team working,Initiative,Ability to deal with pressure,Motivated,Commitment