· Take, log and progress tickets on the helpdesk system
· Routine, planned, and reactive maintenance IT equipment and peripherals across the client base, including cleaning
· Hardware and software repairs in a workshop facility
· Carry out network documentation and reporting
· Diagnose and resolving faults in IT equipment
· Refer serious technical and support problems to senior staff and the appropriate technical/support facility, to ensure the quick resolution of faults
· Install software and hardware including the updating of drivers and antivirus software
· To record and update requests for support and maintenance with feedback to requestors regarding progress
· Provide support for Server based operating systems, desktop and Office 365
· Attend relevant courses in respect of professional development of ICT knowledge
· Undertake small local projects and participate in larger projects under direction
· Always maintain confidentiality in respect of customer-related matters and to prevent disclosure of confidential and sensitive information
· To be familiar with the requirements of Data Protection legislation and to ensure compliance with it
· To undertake any other duties of a similar level and responsibility as may be requiredTraining:You will be completing your L3 ICT Technician Apprenticeship via Remit Training.
Learning will be delivered to you virtually via blended learning model.Training Outcome:
Potentially offered a permanent role
Employer Description:Remit Training is a training provider company who will go over apprenticeship training with candidates who are offered an apprenticeship.
Digital
& IT
creative, data analysis, infrastructure, Comms…ready for an upgrade?
Apprenticeship solutions that focus on the most in demand skills across IT, software development, data, sales, and marketing. Attract top talent. Reduce critical skills gaps. Future-proof your business
We drive exceptional, individual and organisational performance through teaching and learning.
Big enough to deliver excellence, small enough to really care.Working Hours :Monday to Friday, shifts TBC.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
Calling businesses to discuss their radio communication needs.
Managing the sales cycle from initial call through to closing the sale.
Pursuing quotations and opportunities.
Ongoing account management of Key Accounts.
Researching and identifying potential new clients and building a database of leads and contacts.
Booking demos and appointments for site visits.
Account management.
Answering incoming sales calls as needed.
Logging all sales jobs and appointments on the company database.
Updating of opportunities and quotations log.
Assistance with follow-up from marketing campaigns.
Promotion of Apex on third party portals – I.E LinkedIn, supplier purchasing portals.
Training:
A fully work-based programme undertaking Level 4 Sales Executive Apprenticeship Standard qualification over 18 months.
You will receive support from your employer mentor throughout as well as your training provider who will come out on-site to deliver your apprenticeship qualification.
Training Outcome:
Progression into a full-time role upon completion of the apprenticeship is available for the right candidate.
Employer Description:Apex was established in 1990 in Newcastle upon Tyne. In 2015 we opened offices in Cardiff to cater for ever-expanding business needs in Wales and the South of England. In 2018 we opened an office in Teesside to deal with expanding business in the area. Apex provides Two Way Radio communications solutions across the whole business spectrum, and in the fast-moving world of today's business, Two Way Radio communications play a crucial role in the safety and welfare of people. Safety is essential to us at Apex, and our clients depend on us to deliver reliable communications every time. Because of our commitment and care to our customers, Apex is dedicated to providing technical support, rapid response repairs and top quality service which is accredited by our European ISO 9001:2008 quality standard.Working Hours :Monday to Friday, between 9am - 5pm.Skills: Administrative skills,Attention to detail,Communication skills,Customer care skills,Organisation skills,Team working....Read more...
Data Extraction & Analysis:
Get hands-on with SQL as you explore databases to gather and organise essential data
Contribute to preparing data for reports, paving the way for key business decisions
Assist in crafting insightful reports and dashboards using Power BI
Reporting & Data Visualisation:
Collaborate with your team to design visually appealing data representations that simplify complex information
Play a role in generating impactful reports for various departments including finance, sales, marketing, and product development
Communication & Stakeholder Support:
Learn the art of translating data insights into plain language for both technical and non-technical audiences
Engage with different teams to understand their data needs and deliver the information they require
Learning & Development:
Participate in training sessions and workshops to polish your skills in SQL, Power BI, and other analytical tools
Be proactive in enhancing your understanding of data analysis techniques
Administrative & Operational Support:
Assist in maintaining data accuracy and consistency across multiple systems
Provide operational support to the data analysis team in ongoing projects
Training:
Data Technician Level 3 Apprenticeship Standard
Training Outcome:
Data Analyst Assistant / Specialist
Employer Description:Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.
Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.Working Hours :Monday - Friday, Hybrid - Tuesday, Wednesday and Thursday in our Nottingham office. Shifts to be confirmed.Skills: IT skills,Attention to detail....Read more...
Serve as the front-of-house representative, greeting visitors and answering the phone in a professional and friendly manner
Handle customer inquiries, taking fresh sales orders and ensuring they are processed accurately and efficiently
Assist in managing our e-commerce platform, including processing online sales, responding to queries, and updating product information as needed
Ensure that sales orders, both in-store and online, are processed smoothly, coordinating with the warehouse and delivery team
Provide administrative support to the sales team as required
Maintain a clean and organised front-of-house area, creating a welcoming environment for customers
Collaborate with other team members to ensure a seamless customer experience
Assist with inventory management, product displays and marketing activity when required
Provide feedback and ideas on improving customer service and sales processes
Training:
Formal training is delivered at HWGTA, located in Holmer Road (HR4 9SX).
You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
Additional training for functional skills in English and Maths will be undertaken if needed.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Admin level 3 qualification.
There is also a five-day teambuilding residential trip that is held in spring of each year.
Training Outcome:
An excellent opportunity to gain hands-on experience in customer service, sales, and e-commerce, with potential for career development within a growing company.
Employer Description:A.J & C.I Snell/Windmill Hill Fruits Ltd. is one of the UK's leading fresh and frozen fruit growers, with a state of the art 2000-tonne capacity Packhouse at Windmill Hill, Herefordshire, ideally situated on the A49 trunk road and less than five miles from the M50 Road network.Working Hours :Monday to Friday - working hours to be discussed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,E-commerce platform experience,Work well under pressure,Positive attitude,Enthusiastic,Friendly & approachable manner....Read more...
General duties including:
Assisting purchase ledger with input of invoices to the register
Assisting credit control with issuing payment plan agreements
Ordering stationery for the business
Opening and distributing incoming post to department managers
Preparing, printing, packing and franking mail for posting
Maintaining the accounts in house database, and dealing with telephone enquiries
Receiving and processing payments including cheque and card payments
Preparing documents for mail merge and printing
Postage calculation
Assisting month end bank reconciliation procedures
Keep respective files and computer records up to date
Maintaining Company and Operational Standards - including health and safety to ensure personal and client safety
Follow and comply with company policies and procedures and update knowledge as required
Take responsibility for personal development and adopt a proactive approach to learning and development
Contribute to the daily running and administration of an effective and efficient service or team
Maintain and further develop your own skills and knowledge
Training:Training will be Doncaster College live online.
You will undertake the Level 3 Business Administrator standard.
https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0
You will undertake Functional Skills for English and/or maths if needed.
You will undertake both on and off-the-job training by a team of industry qualified professionals to give you the best skills, knowledge and experience that will help you become a Business Administrator of the future! Training Outcome:Successful completion of the apprenticeship could lead to full-time employment for the right candidate.Employer Description:Inspired Property Management is an organisation within the wider Fexco Property Services Group which currently consists of 4 property management brands. We work with 8 out of the 10 top UK developers and we currently manage a portfolio of 90,000+ properties. Collectively, there are 12 regional offices across England & Wales supported by in-house teams which manage Admin & Finance, HR, H&S, Marketing & Communications and Legal & Compliance, so you’ll be joining a well-established and growing group.Working Hours :Monday - Friday, 9am - 5pm (30-minute lunch)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience....Read more...
The role offers a diverse range of tasks within a property company as follows:
Advising clients about the letting process and rents
Registering applicants
Meet and greet people
Organise viewings
Feedback to landlords/tenants/applicants
General admin duties
Customer service
Dealing with queries/enquiries
Managing files
Send emails/letters
Sales/marketing
Assisting in tenant/property management
Property research
Answering phone/taking accurate messages
Data entry
Payments
Tenant referencing
Compliance
Complete inventories
Social media
Sending property lists
Training:
Full on-the-job and off-the-Job training will be delivered supported by our Training Provider – Davidson Training UK Ltd
All training will be carried out within the workplace during working hours
Business Administrator Apprenticeship Standard Level 3
Level 2 Functional Skills in English and mathematics (if you already do not hold the equivalent)
Full training will be given leading to a recognised Business Administrator Apprenticeship Standard
Training Outcome:Potentially a full-time role available with the employer should you be successful within the progression of your apprenticeship.Employer Description:Cow & Co London have a vision to consistently deliver the best results for their clients throughout London while moving with the times. Having worked many years in the property industry, James saw a gap in the market to streamline processes to ensure an exceptional customer experience. Alongside James is his wife, Kat, and together they have created an estate agency that combines traditional services with modern processes.
Wondering about our name? When founder and co-director James Cooley was growing up, he had a family dog with strange patches on her, that led to them calling her ‘Cow’. James and Cow did everything together when he was growing up. And in recognition of our boundless energy and being by your side through thick and thin, we named our agency after her.Working Hours :09:00 until 18:00 with 1 hour unpaid lunch break. Days to be confirmed.Skills: Attention to detail,Logical,Excellent communication skills,Self-motivated,Able to identify opportunities,Tenacious and resilient,Driven and determined,Ability to prioritise,Customer focused approach,Confident and persuasive....Read more...
The role includes the following responsibilities:
Support the coordination of Shout Network, Shout Expo, and Shout Futures events, contributing to the planning, execution, and follow-up of high-impact business events
Assist in the development of strategic initiatives to drive business growth and initiate innovation across various industries in the North West
Build and maintain strong relationships with key stakeholders, including clients, partners, and sponsors, ensuring effective communication and collaboration
Contribute to marketing and promotional activities, including digital campaigns, content creation, and audience engagement strategies
Participate in business development activities, identifying and pursuing opportunities to expand Shout Connect's offerings and increase revenue
Support day-to-day business operations
Engage with businesses of all sizes and industries, providing insights and support to help them leverage Shout Connect’s services for growth and success
Training:Chartered manager (degree) Level 6 (Degree with honours)
Training will be one day a week
Training location University of Central Lancashire Preston Campus
https://www.uclan.ac.uk/degree-apprenticeships/courses/business-management-ba
Successful apprentices will achieve a degree in management and business [either BA (Hons); BSc (Hons) or BBA (Hons)] and also have the option to be assessed for Chartered Manager status. English and maths - English and maths will be required to be demonstrated at a minimum of Level 2
Training Outcome:
Chartered Manager within the business
Successful apprentices will have the option to apply for professional recognition as Chartered Managers and Members of the Chartered Management Institute (CMgr MCMI) and/or as a member of the Institute for Leadership & Management or other relevant professional body
Employer Description:Shout Connect serves as the central business hub and headquarters for Shout Network, Shout Expo, and Shout Futures. As a dynamic and innovative organisation, we provide a comprehensive platform for businesses to network, collaborate, and grow. Through our various divisions, we create opportunities for businesses of all sizes and industries to connect with audiences, showcase their services, and plan for future success. Our mission is to facilitate growth, drive business innovation, and build meaningful relationships across the North West and beyond.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working,Initiative....Read more...
We are ideally looking for a co-ordinator who will be working directly with our drivers in arranging their daily collection rounds. It is essential that you are computer literate with strong organisational, communication and numerical skills. Having a good geographical knowledge of the UK would be advantageous. Ideal candidate to start as soon as possible.
Duties will include:
Handling all telephone calls
Manning electronic gates with intercom and barrier
Booking all onsite visitors in / out and recording vehicle registrations, tanker details, company details etc.
Inputting daily collections on the system (weighbridge tickets and waste transfer notes)
Assisting with the scheduling and allocating of the day to day collection rounds to the drivers (drivers packs, spreadsheet etc).
Liaising with drivers for additional collections to add to their rounds
General filing of supplier’s paperwork, delivery notes, invoices etc.
Arranging quarterly payments for suppliers on account
Scanning and sending through paperwork to suppliers
Ordering of stationery
Identifying and capturing potential customers through various channels to grow Bensons' customer base
Sending marketing materials to potential customers
Other general office duties to assist in all departments as and when required
Training:
Business Administration Level 3
Fortnightly attendance at Riverside College, Widnes
Training Outcome:
There may be opportunities to progress within the organsiation for the right candidate
Employer Description:Bensons Products Ltd is a large independent waste refinery firm based in Widnes and has been trading for over 25 years. We transform all used cooking oil and food waste collected from our customers into
key ingredients that can be used to create renewable gasses, electricity, and fuel. Bensons provides a service to ensure that products which harm our planet by being dumped into landfill will instead help save our planet by being transformed into renewable energy.Working Hours :Office hours are Monday to Friday, 9am to 5pm with 1/2 hour lunch break.
Flexibility may be required from time to time and authorised overtime will be paid.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Telephone skills....Read more...
You will be making outbound calls to companies to sell our services. These services include commercial insurance, payroll, business planning and marketing services
You will be the first point of contact on our client’s journey and will be required to accurately take as much relevant client information to secure the sale
You will use excellent customer service skills to seize the customer’s attention and show them how we can assist them and go through a quote with our qualified sales team
The nature of the role is to ensure that all calls are handled effectively, professionally, and promptly. This is a fast-paced role, so attention to detail and being well-organised whilst remaining calm under pressure is essential
This role would suit someone who is an excellent communicator and is always keen to deliver excellent customer service. This is a developing role
Inputting and retrieving data
Organising your tasks and planning effectively
Building effective relationships internally and externally
You will be responsible for generating interest in either the reviewing of a client’s current services provided by us or generating new business
You will be required to complete a thorough Fact Find with the client with a consultative style approach
Training:
Sales Executive (L4) Apprenticeship Standard
Functional Skills in maths and English if required
Training schedule has yet to be agreed. Details will be made available at a later date
Training Outcome:Working towards a smooth transition into a position within the sales department in the organisation.Employer Description:The Carrington Blake Group is a business consultancy who specializes in providing an integrated range of services. Whilst the company started as recruitment firm, it experienced immediate success and rapidly found itself ranked among the best in their prospective fields. This success enabled the Group to expand, they now offer an increased range of services which can satisfy the most demanding of business needs.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Initiative,Non judgemental,Patience....Read more...
Install Hardware
Install software
Manage ticketing systems
Using networks across multiple sites
As an IT Apprentice, you’ll be working closely with our First, Second- and Third-Line technicians as they support our existing and new customers’ IT requirements.
You’ll have a keen interest in IT and must be able to work as part of a busy support team. Working closely with other departments you will need to build relationships with both internal and external customers.
We work to strict SLAs with our customers and you’ll be responsible, after training, for the quality of information logged into our Call Management system – you will be expected to accurately log support tickets into our Call Management system in a timely manner.
Although the role will be based in the centre of Derby, there will be times when we expect the apprentice to be working at other sites across the UK, working predominantly on our ‘Connect the Classroom’ initiatives alongside other IT-based installations including our Cloud Migrations.
The role will be working mainly on our Microsoft, HP, and Cisco-based systems, however, we also expect to expose the apprentice to our VOIP, CCTV, Infrastructure Cabling, and Access Control technologies.Training:You will be completing your L3 ICT Apprenticeship via Remit Training. Learning will be delivered to you virtually via a blended learning model - schedule to be confirmed.Training Outcome:You could potentially be offered a permanent position at the end of the apprenticeship.Employer Description:Remit Training is a training provider company who will go over apprenticeship training with candidates who are offered an apprenticeship.
Digital
& IT
creative, data analysis, infrastructure, COmms…ready for an upgrade?
Apprenticeship solutions that focus on the most in demand skills across IT, software development, data, sales, and marketing. Attract top talent. Reduce critical skills gaps. Future-proof your business
We drive exceptional, individual and organisational performance through teaching and learning.
Big enough to deliver excellence, small enough to really care.Working Hours :Day shift - hours to be confirmed.
Monday to Friday.
No weekends.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Patience....Read more...
Duties include but are not limited to:
Answer incoming telephone calls, direct callers, deal with queries, take messages and forward as appropriate
Check answerphone message daily, dealing and forwarding details as appropriate
Handle internal and external enquires (including employers and learners, via email, telephone and face to face) providing effective and efficient customer service
Answer the office intercom, providing the required greeting and ensuring only authorised visitors are granted access to the building
Greet visitors to the organisation ensure they sign the Visitor Attendance Record and direct appropriately
Process, record and deliver incoming and outgoing post daily
Send and receive electronic information
Provide general administrative support to the team, including filing, photocopying and scanning, meeting organisation and minute taking
Input learner and employer data accurately into the Management Information System
Update learner and employer data accurately
Undertake learner attendance recording and following up with parents/carers/employers
Training:Business Administrator Apprenticeship Standard Level 3, including Functional Skills if required.
You will learn the knowledge, skills & behaviours which will support you for your end-point assessment.
You will take part in a combination of activities, such as face-to-face classroom-based sessions, remote learning sessions, work shadowing and online learning, to support your learning and development.
You will be required to undertake training sessions with Avant Skills Academy every other week, throughout the length of the apprenticeship.
At the end of the on-programme learning, you will be required to undertake an End-Point Assessment (EPA) to demonstrate you have met the occupational standard.Training Outcome:With this apprenticeship, should you prove yourself to be the right candidate for the job, you can expect continued employment and excellent developmental and progression opportunities, including potential progression to the following:
Level 3 Team Leader Supervisor
Level 3 Data Technician
Level 3 Content Creator
Employer Description:Avant Skills Academy is a leading provider of pre-apprenticeship and apprenticeship programs, awarded 'Expert Apprenticeship Provider' status by the Department for Education. We deliver Apprenticeship training across Grimsby and North East Lincolnshire, Hull, and East Yorkshire in a range of occupational sectors including Business, Data, Digital, Hairdressing, Management, and Marketing. We are proactive, passionate, and committed.Working Hours :Monday to Friday, between 8:30am and 4:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Speaking to customers
Updating the database
General administration tasks to support the team
Processing of cash received.
Factoring-up and cash reconciliations.
Invoice processing/ matching to POs and resolution of differences.
Daily sales and KPI reporting.
Processing of expenses.
Preparation of customer statements.
Reporting and chasing of overdue debts.
Liaising with sales and resolution of any issues that arise.
Training:
Working towards the Level 3 Business Administrator Standard, you would attend training at WBTC offices in Newbury one day a month and have a monthly 1-1 meeting with your training consultant alongside daily training by IGS.
Functional skills maths and English would be delivered in either group or 1-1 training sessions.
Training Outcome:
IGS encourage on-going training and development.
Employer Description:Set up in 2001 Intelligent Group Solutions Ltd (IGS) is a specialist company focusing on providing a unique blend of services to customers requiring optoelectronic components, sub-assemblies and or finished product. IGS work with not only the customer’s design engineering team but also with the product designer and the customer’s sales and marketing teams to develop solutions that fully meet the requirements of the user.
Operating from a well-equipped facility in Thatcham near Newbury in Berkshire, incorporating R&D labs, production and assembly lines, workshops, warehouse, and offices. Our equipment includes 3D printers, Laser cutter, Laminar flow, Thermal imaging camera, Light Sphere, Thermal measurement, and Prototyping facilities including PCB Router, electronic wire stripper/cutter, pick and place machine and ovens. We operate a bespoke computer system and have a Quality system that is BS-EN-ISO-9001:2015 accredited.
IGS is a privately owned company, and the owners are fully involved in the running of the business. All the senior staff have been involved with the Optoelectronics industry for at least 25 years and are dedicated to ensuring that IGS is an innovative and highly successful company.
Currently IGS have 5 active Divisions: IDS (displays), IES (embedded), ILS (LED), IHS (horticultural, and IPS (prototyping and production). Each have individual websites for you to check out.
We supply a vast number of our standard products and franchised brand products through RS Components, Farnell, Distrelec, Digikey and B&Q. Our ranges are ever increasing.Working Hours :Monday to Friday, 9.00am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Number skills,Analytical skills,Logical,Team working,Initiative,Flexible....Read more...
Creating engaging content for our clients' social media platforms, blogs, newsletters and website
Assisting in the development and implementation of marketing strategies
Photography
Videography
Editing (photo & video)
Collaborate with different departments across the business to ensure content aligns with brand messaging and objectives
Collaborating with colleagues in the team to ensure high-quality visual content
Daily contact with clients (face-to-face, meetings, text messages, phone calls) to build relationships and to make feedback on work easily accessible to our clients
Training:Multi-Channel Marketer Level 3.
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.Training Outcome:The role offers long-term security and the opportunity to progress into a permanent position.Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England. From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology. Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition. Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,Problem solving skills,Presentation skills,Team working,Creative,Initiative,Driver....Read more...
Providing administrative support to the internal and external team of consultants
They will support the Directors and other members of the management team with tasks commensurate to the role
Answer calls to the office, take sufficiently detailed messages and transfer calls as appropriate
Arrange client appointments/visits
Filter and reply to emails from individuals from various backgrounds – the Company Director, Law Firm Managers, Solicitors, Barristers, Consultants and other members of the team at DG Legal
Administrative tasks involved in obtaining and maintaining Quality Assurance Standards
Drafting documents
Assisting with new firm applications to the SRA and BSB
Assisting clients with our bespoke compliance software
Preparing client care letters and terms of engagement
Filtering and replying to emails
Liaising with colleagues and clients
Maintaining the CRM System to ensure that the client records are updated and accurate
Answering telephone calls to the office, transferring calls or taking sufficiently detailed messages
Diary management and arranging client calls/visits
Assisting with other duties as necessary
Training:
Within the first 15 months additional training is delivered at Loughborough College, one morning a week for 12 weeks, dates are subject to enrolment date
Online portfolio to update with learning and development completed onsite
Diarised visits from dedicated Trainer/Assessor
Training Outcome:
Progress to an employed position in either administration or in compliance related role
Employer Description:DG Legal are the largest provider of strategic and compliance services operating in England and Wales. We offer support to law firms with their day-to-day compliance obligations. We have a small internal team of consultants with a wider network of highly experienced remote based consultants who are leading experts in their field.
We offer advice and assistance to Lawyers in a number of areas and a broad range of these are outlined below:
• Quality Assurance Accreditations – Lexcel, SQM, CQS, WIQS
• AML Compliance
• UK GDPR and Data Protection
• SRA Complaints Handling
• Legal Aid Contract Compliance
• New SRA, BSB and OISC Firm Authorisation
• SRA Transparency Rules
• SRA Standards and Regulations
• General Business Development – marketing, strategy and management
Most of our clients instruct us on a retainer basis and therefore pay us a monthly fee for our services and retain our advice and assistance on an ongoing basis.Working Hours :Monday- Friday: 9am- 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
Type up all property details adding photographs and floor plansPrepare files and check all required information for marketing is valid and correct
Prepare and update displays of properties
To consistently post social media content for three Hunters Branches
To measure / increase the reach and engagement on all social media platforms
To assist with the presentation of video tours and interviews using videography
Book viewings using IT system
Complete customer records and update records in IT system
Build relationships with colleagues and clients
Manage and maintain on a daily basis all administrative systems and procedures
To communicate the company's vision and values where appropriate to all customers and third parties
Training:
This is an Advanced Apprenticeship in Business Administration (Level 3 qualification)
It will involve a combination of on and off the job training in the workplace
You will have monthly mentoring and guidance at work from a Craven College Learning & Development Advisor alongside monthly online workshops via Teams meetings
After between 14 & 18 months you will be entered to undertake an End Point Assessment, to complete your apprenticeship
The End Point Assessment will comprise of a Project, Knowledge Test, and a Presentation/Interview with the assessor
More information on course content and assessment methods will be discussed at interview
Functional Skills English and maths if required
Training Outcome:
The company likes to promote from within
Can lead to a full-time job and training into other roles and qualifications for the right candidate
Employer Description:Hunters Scarborough is a well-established and experienced estate agency with a proven track record of success in the industry. All of the staff at Hunters Scarborough are committed to providing exceptional customer service to all their clients, ensuring that they receive the highest level of care and attention throughout the buying and selling process. At Hunters we take pride in being able to guide our clients through the often complex and stressful process of buying or selling a property to a mutually successful and pleasant experience.Working Hours :Monday - Friday, 9.00am - 5.30pm - 30 minutes for lunch each day. Possible opportunity for additional hours on Saturdays.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative....Read more...
At Howdens we invest in our people and provide thorough on the job training and excellent career progression opportunities, reflected in our placement at Number 17 in the Top 100 Apprenticeship Employers table 2022.
We are proud of our substantial growth and remain committed to success through the expansion of our local depot network. Despite its scale, Howdens remains a local business with traditional values and we are seeking talented people to help us continue to grow our business.
The Role:
Provide potential and existing customers with the highest level of customer service and support the wider sales team in generating and chasing leads
Focus on effective customer account management, aiming to increase the company’s customer base and develop long term collaborative relationships within the building trade
Maintain up to date product and industry knowledge
Use creative marketing materials to promote Howdens products, depot events and sales periods to new and existing customers
Keep in touch with both depots lead banks regularly via the telephone and using our customer engagement messaging tool
Develop long term collaborative relationships with customers
Proactively gain new accounts, repeat business and generate qualified leads for the team through outgoing sales calls
Process sales for customers using the in store payment systems, quoting correct pricing, delivery date and stock requirements
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard qualification
End Point Assessment
Work based training
Functional Skills in English and maths (if necessary)
Training Outcome:
At Howdens, there are great opportunities for the right candidate to progress into one of many key depot roles including sales and management
Employer Description:At Howdens we invest in our people and provide thorough on the job training and excellent career progression opportunities. We have been awarded a place in the top 25 Best Big Companies to Work for in recognition of excellence in the workplace. We are proud of our substantial growth and remain committed to success through the expansion of our local depot network. Howdens remains a local business with traditional values and we are seeking talented people to help us continue to grow our business.Working Hours :8.00am - 5.00pm / 7.30am - 4.30pm / Days to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Strong Relationship Builder,Target Driven,Planning,Proritise own Workload....Read more...
Office Receptionist duties:
Reception:
Providing a warm welcome to all. Dealing with telephone and face to face enquiries in an efficient and professional manner and providing hospitality for visitors
To maintain the security and safeguarding of the school by controlling access and ensuring the completion of relevant procedures i.e signing in, issuing of identification badges
To look after the school office and reception area ensuring that they are welcoming and tidy
General administration:
To undertake general office duties e.g. telephone calls, emails, ensuring that all messages are dealt with in a timely and accurate fashion and, where relevant, relayed to colleagues promptly; dealing with incoming and outgoing post, maintaining the school diary, recording minutes of meetings, co-ordinating school dinner orders, liaising with the kitchen/parents, co-ordination of school visits, etc.
Compliance, Data Management and Statutory Returns:
To assist with the maintenance and update of the school Management Information System (Scholarpack) and other online data storage, including producing reports when required
Ensure statutory returns are completed in a timely and accurate manner
Admissions, Attendance and Safeguarding:
To record pupil absences daily from parents
Administrate user access on SchoolPing, Safeguard, GDPR and National College
To assist with school admissions administration, under the direction of the Bursar
To provide admin support to the Headteacher, governors and other teachers, as required
Marketing, publicity and communications:
To update and maintain the school website, prepare newsletter and other publicity
Support the school’s use of Office 365, Teams etc; ensuring there are efficient internal communications
Health and Safety:
To act as Appointed Person for first-aid
To be a fire warden/marshal
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Regular workshops and visits to the workplace from an allocated College assessor
Training Outcome:
Ashcombe is part of the Kaleidoscope Multi Academy Trust which offers the potential to work across any of the other six schools should the need arise
Employer Description:Ashcombe School office is an exciting and dynamic place to work.
Our staff, families and children are extremely proud of their school We believe it’s a privilege to be part of this community. We have recently had a brand new £6 million extension built adding to our school making it a modern and spacious place to work.Working Hours :Monday - Friday, 9.30am - 4.30pm.
1 hour lunch break, coffee breaks to fit in with colleagues. Term Time OnlySkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Patience....Read more...
Working across the two businesses we own: Telecetera and CYBX, you will be:
Promoting the business products and services at events, exhibitions, digitally and via the telephone
Finding ways to generate leads
Assisting with enquiries
Creating content, photos and short videos
Keeping both websites up to date
Managing the marketing budget
Creating flyers, posters and Case Studies
Flexibility in hours of work is required, as there will be some early mornings and late finishes ;whilst at regional and national events & exhibitions. Extra hours worked can be taken off as TOIL or paid as overtime.
Ideally, you have already started out in a different career pathway and now have the ambition to cross-train into a new role.Could be on a 4 day per week basis, which would be 30 hours per week. Could also be term-time only. Salary level will be determined as follows No previous career experience £18,000 to £22,500 Career changer £25,000 to £29,500Training:Multi Channel Marketer Level 3 Apprenticeship Standard:
The successful candidate will undertake a fifteen-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification.
You will have a designated mentor in the workplace to support your learning and at the end of the programme will be assessed via an external assessment body.
This is a Level 3 qualification.Training Outcome:Opportunity to progress to a Degree level apprenticeship or permanent full time role for the right individual.Employer Description:Telecetera provides the Connect product, which used by over 100s of customers every day, to plan, track and manage Maintenance Jobs at customer sites. Typically, these customers have Assets that need to be inspected, serviced and repaired on a proactive or reactive basis.
Our office based Product Development Team also provides custom software development services to companies without their own development team. Our team builds Enterprise Applications (Web Applications) and Mobile Apps that automate business processes.
CYBX the Cyber Security Team improve the digital resilience of SMEs, by testing and assuring their IT systems and software. This team has its own brand, website and customer base.Working Hours :Monday- FridaySkills: Attention to detail,Customer care skills,Communication skills,Creative,Initiative....Read more...
Take, log and progress tickets on the helpdesk system
Routine, planned, and reactive maintenance IT equipment and peripherals across the client base, including cleaning
Hardware and software repairs in a workshop facility
Carry out network documentation and reporting
Diagnose and resolving faults in IT equipment
Refer serious technical and support problems to senior staff and the appropriate technical/support facility, to ensure the quick resolution of faults
Install software and hardware including the updating of drivers and antivirus software
To record and update requests for support and maintenance with feedback to requestors regarding progress
Provide support for Server based operating systems, desktop and Office 365
Attend relevant courses in respect of professional development of ICT knowledge
Undertake small local projects and participate in larger projects under direction
Always maintain confidentiality in respect of customer-related matters and to prevent disclosure of confidential and sensitive information
To be familiar with the requirements of Data Protection legislation and to ensure compliance with it
To undertake any other duties of a similar level and responsibility as may be required
Requirements/ Ideal Candidate:
Competent in Microsoft Office applications
Confident and professional telephone manner
Good written and verbal communication skills
Ability to understand, interpret and analyse data
Ability to input data accurately and efficiently
Confidence and ability to learn new IT systems quickly
An interest in computers and computing
Ability to absorb new ideas and concepts quickly
An organised and methodical approach to work
Ability to work well as part of a team as well as on their own
A self-starter who is able to follow instructions and complete tasks
Training:You will be completing your L3 ICT Apprenticeship via Remit Training. Learning will be delivered to you virtually via blended learning model.Training Outcome:You could potentially be offered a permanent position at the end of the apprenticeship.Employer Description:Remit Training is a training provider company who will go over apprenticeship training with candidates who are offered an apprenticeship.
Digital
& IT
creative, data analysis, infrastructure, Comms…ready for an upgrade?
Apprenticeship solutions that focus on the most in demand skills across IT, software development, data, sales, and marketing. Attract top talent. Reduce critical skills gaps. Future-proof your business
We drive exceptional, individual and organisational performance through teaching and learning.
Big enough to deliver excellence, small enough to really care.Working Hours :Monday- Friday between 9am-5pm.Skills: Communication skills,IT skills,Customer care skills,Administrative skills,Team working,Initiative,Patience....Read more...
The successful candidate will be a part of a small but passionate team, working in the Business Support Team at Equal Lives. Our mission is to remove disabling barriers and empower disabled people to live independent lives full of choice and control.
Our Business Support team encompasses all of the central functions that enable our services to support local disabled people as much as possible. We’re responsible for HR, marketing, fundraising and strategic direction.
Duties of the role include:
Keep HR software up to date ensuring documentation is appropriately stored and reviewed
Support the management team with minutes in HR related meetings
Provide consistent documentation templates and letters for staff relating to HR matters
Support managers with HR queries
Advertise, shortlist, interview and prepare induction timetables for recruitment
Work closely with the Business Support Team to ensure policies and procedures are being followed, and new P&P are created when required
Review P&P on a regular basis and make recommendations for managers on suggested changes
Create training guides for use during induction, working closely with the Business Support Officer
Provide basic HR advice and guidance to the management team in line with best practice
Work closely with the Business Manager to ensure the management team’s strategic plans can be implemented with minimal HR issues
Any other reasonable tasks as required by the organisation
Training:
The apprentice will be working towards the HR Support Level 3 Apprenticeship Standard
This apprenticeship is supported by the CIPD Level 3 Foundation Certificate in People Practice
Monthly classroom attendance at Colchester Institute (Colchester Campus)
Training Outcome:We will aim to make the HR Assistant position a permanent position after the apprenticeship, however there will often be other opportunities within the organisation for progression.Employer Description:We are Equal Lives. A disability rights organisation based in Norfolk and Suffolk. We exist to support people of any age who face disabling barriers and we are dedicated to making their voices heard. We are a user led organisation (ULO), meaning we are led by people who access care and support services themselves - with a strong majority of our board identifying as disabled.Working Hours :Monday to Friday, 8:30am - 4:30pm, with a 30 minute lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience,Passion for learning,Wants to make a difference....Read more...
As an Apprentice Customer Services Assistant, you will provide a high level of customer service, working with a wide range of customers, volunteers, stakeholders and partners.
The role will involve welcoming and interacting with customers and identifying their individual needs. As an Apprentice, you will actively seek to meet those needs, providing a quality service which enables customers to make full use of the facilities available.
This position will predominantly be based in Clacton Library, with the occasional need to travel to another library.
Working tasks include:
Understand the needs of customers and deliver the best possible outcomes through excellent customer service
Provide support and training to customers using information communications technology (ICT) equipment and software
Answer telephone enquiries from customers promptly (including operation of a switchboard where appropriate), providing accurate information – including referral to other services as appropriate - in a timely fashion
Oversee and provide customers with guidance in the use of self-service equipment
Comply with the individual responsibilities for Health Safety & Welfare in the workplace, including ensuring safeguarding children, in accordance with work role
Undertake all stock circulation and management procedures, including sorting, shelving and tidying of returned material, reservations, fines, membership and similar activities
Contribute to promotional activities, marketing and display work and the achievement of agreed targets for income generation
Contribute to the compilation of statistical returns, and any other general administrative duties
Responsible for locking and unlocking, as necessary, acting as keyholder
Specific individual and shared targets and objectives are defined annually within the performance management framework
Training Outcome:
ECC is a large and very diverse organisation which believes staff development is critical to our success. Our apprentices have access to a wide variety of career enhancing training and development in preparation for a more advanced role as well as further qualifications if desired
We offer excellent career prospects for the right candidate, depending on attitude and performance during the apprenticeship, and over 85% of our apprentices go on to secure permanent roles with us
There are many opportunities for future progression and development within Essex County Council
Employer Description:At ECC we look after a large, diverse, complex region of the country. But our approach to meeting the needs of our 1.4 million residents is simple. We recruit creative, collaborative, talented people, and free them up to make an impact to be proud of.Working Hours :Monday to Friday
9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Team working,Initiative,Non judgemental,Patience,Accurate....Read more...
Provide a warm, friendly, and professional welcome to all telephone, walk-in and online customers.
Identify the customer’s needs and direct them to the relevant area of the business on the phone and online, including via Vospers website chat.
Working with accuracy, you will be interacting with customers online, answering queries promptly and professionally, which will demonstrate your excellent computer, literacy and typing skills.
Answer, qualify and announce calls to individuals and departments in a prompt, professional, friendly, and helpful manner, taking and forwarding messages as appropriate.
Assign website enquiries and leads to the relevant Sales departments and forwarding on aftersales leads to the Service and Parts departments, following up when necessary.
Taking ownership of Customer Service enquiries, resolving issues when appropriate and ensuring correct escalation when required.
Be a point of contact for post and parcel deliveries and inform departments of any visitor’s arrival, signing in guests when applicable and assisting with marketing campaigns.
Training:You will receive specific on the job training from the employer in your workplace at Vospers.
Off the job training will be delivered using weekly classroom sessions delivered at Achievement Training city centres location or you will be work based and will be given time in the working week to study towards the theory element of the programme. You will be working towards:
Level 2 Customer Service Apprenticeship Standard.
Apprentices without Level 2 English and maths (A*-C or 9-4 GSCE or equivalent) will need to achieve this level before the end of their apprenticeship.
Training Outcome:Customer service skills are transferred across lots of different jobs and industries.
With experience, you could:
With experience you could:
Work in other industries like transport, delivery and storage or digital.
Become a team leader, training officer or customer services manager.
Move into other areas of the business, like sales or account handling.
Employer Description:At Vospers Ford we have several dealerships located across Devon and Cornwall offering both passenger cars and commercial vehicles, as well as after-sales and servicing facilities.
Each of the Vospers Ford teams uphold our core values, which include providing the highest levels of customer service, going above and beyond whenever possible and providing our customers with the highest quality product and services.Working Hours :Monday – Friday between 9am to 6pm with 1 day a week at college TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Punctual....Read more...
· Having responsibility to manage your own pool of clients, ensuring orders are processed on our WMS (Warehouse Management System) in line with the clients requirements, ensuring that customer service is key at all times
· Check clients ASN (Advanced shipping notices) and GRN (Goods received notices) are processed within the timeframes set out
· Managing the clients stock levels, looking for trends, issues and resolving them before any issues can arise
· Ensuring that the best services are chosen for client deliveries to ensure the best cost efficiency for the client and RGS
· Learning international logistics complexities to ensure deadlines are met
· Ensure that all emails, calls and orders are dealt with promptly and if any issues arise ensuring they are flagged or dealt with
· Work alongside your team to ensure there is cover in place should there be any unplanned leave and working as a team is essential at all times
· Ensure that any deadlines that are set by RGS or clients are met, and if there are any issues raising them in advance to ensure minimal disruption
· Produce monthly billing for your clients, ensuring maximum margins are obtained whilst still ensuring an excellent service to the client
· Attend client meetings, online or in person (usually on site at RGS)Training:
Level 3 NVQ in Business Administration
All training is on site
Training will be one day per week
Training Outcome:
Career Progression to potential Account Manager
Employer Description:Robert Guy Services Ltd is a 3PL business, trading in Bermondsey. We fulfil promotional campaigns
for marketing agencies and distribute retail products for ecommerce businesses.
For 75 years we have provided household-name brands with storage, packing, logistics and myriad
bespoke services.
Often clients’ tight deadlines and creative promotional briefs require flexibility of service; so we
think on our feet, move fast and adapt to suit on a daily basis.Working Hours :Monday to Friday, 0900 to 1730Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Patience....Read more...
To support the administrative functions of the inclusion office
To support the Human Resources Manager with the completion of day-to-day tasks
To assist the Finance Manager as required
Communicate with staff and support where needed
Complete filing
To have an awareness of, and implement Haileybury Turnford Policies and Procedures
To use IT systems to produce reports, use word processing and record information
To be adaptable, imaginative, creative and flexible in approach to work
Ability to input data
To ensure compliance with Data Protection at all times
To comply with individual responsibilities, by the role, for health and safety in the workplace
Have a high level of accuracy and attention to detail
To participate in marketing and liaison activities such as open evenings and liaison events with schools and community organisations
Be aware of, understand and act promptly to implement safeguarding duties
Support the administration team with the organisation of school events
Ensure confidentiality is kept across all aspects of work
Training:Training schedule has yet to be agreed. Details will be made available at a later date.Training Outcome:Possible full-time position for the right candidate after the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Friday, 8:30 am to 3:00 pm with a 30 minute break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working,Creative,Initiative,Patience....Read more...
Roles and Responsibilities:
Planning and scheduling:
Coordinate planning of weekly schedules with Programme Manager for staffing and cofarmer participation
Manage the weekly attendance register and keeping coherent, consistent records of attendance and absence across all sites
Coordinate communications of regular processes and events (quarterly trustee meetings, social events, co-farmer reviews) with appropriate staff/participants
Communicate planned changes to programmes, (service shut downs, outreach visits etc) with co-farmers, families and support teams
Manage the Farm:
Ability calendar and weekly schedules to keep the team up to date (cofarmer sessions at our various locations; taster sessions for co-farmers and volunteers, staff absences, occupational therapy student placements, training, meetings and events)
Programme documentation and compliance:
Support lead staff to embed new CRM data management system to keep records secure by providing data input to transfer records and systems to new set up
Maintain and update new systems or protocols for recording/storing information as needed, ensuring GDPR compliance together with CEO and other staff
Process DBS checks for volunteers and new staff members
Programme resources:
Maintain and order supplies to resource the programme (kitchen consumables, office stationery, cleaning supplies, outdoor tools and equipment, First Aid provisions)
Maintain inventory of IT supplies and support with issuing tech to new starters, replacement of old devices
Liaise with IT support team to resolve issues as and when necessary
Management team support:
Provide administrative and organisational support to the Farm
Ability management team, including Board of Trustees if required
Provide support for comms, marketing and event organisation
Take minutes at regular Team Meetings as required
Enquiries:
Deal with phone call and email general enquiries, either responding to these or forwarding them to an appropriate member of the team
Manage info@ email inbox
Respond to and deal with issues that arise during the day (co-farmer absences, transport issues, sickness, resources/equipment needs, unplanned events)
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
Fixed Term 2 years with view to subsequent extension
Employer Description:FarmAbility works in partnership with farms and growing spaces to enable people to benefit from regular, active engagement in productive, outdoor activities with enthusiastic and experienced support as needed. This engagement with land and animals brings significant benefit to physical health and well-being.Working Hours :Shifts to be confirmedSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Logical,Team working,Creative,Non judgemental,Patience....Read more...
