Effectively managing incoming calls/outbounds sales/cash calls in a professional and fluid manner
Generate sales leads via our back-office system – updating and supplying sales/admin with up-to-date current information
To communicate with suppliers and obtaining best prices/promotions for the business which will help in the following areas: Ebay/Amazon business accounts, Marketing Flyers (our marketing portal) for sales and offers to customers and prospects must be distributed, Government Tender portals – (looking for quoting opportunities), OEM Research acquired by signing in to supplier log-in portals (Quarterly), HP, Lenovo, Synaxon, Integra portal
Handle complaints/POD’s/Order despatchments to provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
To ensure that the prospect and customer database is updated and cleansed at all times and to ensure all information is updated on the contact management system/back office system – obtaining contacts from LinkedIn is vital
Follow communication procedures, guidelines and policies
Inputting orders for Niche Office Solutions Ltd via QuickBooks
To chase payments from customers in conjunction with back office system and your line manager, accounts payable process
To monitor and report the outstanding debt owed to Niche Office Solutions Ltd and report back to management
To work with the business manager on monitoring all outgoing and incoming parcels
To work with marketing department, on researching new verticals – Database led
To maintain a close working relationship with your line manager, ensuring communication is clear and concise and any ideas or issues are channelled effectively in a correct and professional manner
To research new video content from supplier/manufacturer portals and report back to marketing
Regularly use integra mailouts and communicate effectively with marketing in how to best to send these out and follow up
To act as a role model and exemplify best practice in your role
To work in-conjunction with your line manager to support HR processes
To work with marketing to help on WordPress development/e-commerce
Must assist in any other areas of work as and when requested by your manager or as determined by the need of Niche Office Solutions Ltd
The duties defined in the Job Description are not definitive and may be subject to future amendments dependent on the needs of the business.Training:
Business Administrator Level 3 Apprenticeship Standard
The apprentice will be expected to attend Craven College 1 day per fortnight (Wednesday) and be at work the other 4 days per week (5 days the other)
Training Outcome:
Permanent position may be offered on successful completion of the apprenticeship
Employer Description:At Niche Office Solutions, we provide a complete range of office supplies UK businesses trust. Whether you need everyday office stationery supplies, bulk orders, or tailored home office solutions, we make it simple to keep your workplace running smoothly.
Niche Office Solutions Ltd is a leading UK-based office supplies company. We offer buyers a friendly, convenient and quick one–stop shop service.
Over 140,000 office and workplace products, 292 categories covering stationery, IT, furniture, healthcare supplies, facilities, and telecoms. Partnerships with world-famous vendors including Brother, Canon, Lenovo, and more. We’re trusted by SMEs, blue-chip companies, charities, and NHS Trusts across the UK.Working Hours :Monday to Friday. Exact hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
The role will involve but not limited to:
Summarising and Read coding relevant information and accurately inputting highly confidential information on the computerised records of registered patients.
Coding relevant information from patient’s clinical records, hospital correspondence and other sources into the practice computer system.
Managing incoming post (scanning), date stamping and recording relevant information within the appropriate fields.
Allocated post electronically to GPs and actioning it on its return sending tasks to appropriate departments.
Monitoring and actioning Path Lab links and Health Authority links.
Allocating abnormal bloods to GPs
Ensuring that new patients are registered either temporarily or permanently and deducting patients who have transferred out.
Following the Movement of Medical Records protocol.
Managing discharge information
Reviewing emails from the Practice.net account and action accordingly
Ensuring the efficient running of the practice computer system, carrying out searches, audits and recalls as required by the doctors, nurses and manager.
Developing an in depth knowledge of SystmOne in order to advise and trouble shoot on the system.
Investigating and resolving problems in the day to day use of computers, printers and other IT related equipment.
Ensuring the effective running of the Practice’s IT network and email system including the management of user profiles.
Reporting faults to software supplier or ICB IT and track progress.
Training:The apprentice with be mentored and supervised by the Operations Manager who will oversee training the Apprentice in all aspects or the role.
The successful candidate will continue their studies with apprenticeship specialists RNN Group both on line and face to face giving you the training and support you need to become an all-rounded and successful administrator.
Training Outcome:Ideally to become a permanent member of the Admin & Clerical team that supports the day to day administrative / IT operation of a busy general practice.Employer Description:Dinnington Group Practice is a large busy training practice with the main surgeries at Dinnington and Anston and a smaller branch surgery at Woodsetts.
We provide health care for around 21,000 patients and are part of the Rother Valley South Primary Care Network We pride ourselves on our friendliness and teamworking. We have a very supportive working environment and are always looking for ways to improve.Working Hours :Monday – Friday 8.30am – 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Professional....Read more...
Understand the business operations
Learn health and safety requirements
Become familiar with IT infrastructure and support procedures
Observe daily IT routines
Food safety and hygiene requirements
Emergency procedures
IT Environment Overview
Network & Server infrastructure
User account management
Production systems overview
ERP system introduction
Production printer overview
HALO ticketing system overview
Shadowing Activities
Helpdesk system access
Complete preventative system checks before production begins to identify issues early and reduce stress during operational hours
Infrastructure Checks
Confirm AVAYA signal availability
Check Algorius and PRTG system status and report imperfections and findings to IT Manager
Confirm system is operational
Check database connectivity (SQL)
Verify barcode systems and printers
Test production OCM's
Production Printer Checks
Review 1st line support tickets
Verify that systems and PC's / Laptops are operational
Develop confidence handling first-line support tasks
Responsibilities:
Hardware setup
Avaya phones setup
Help to connect users to Meeting room screens and camera system
ITAM system access and upkeeping
PC deployment
Laptop RAM replacement and repair (Under supervision)
AVAYA phones repair (Under supervision)
Honeywell PM45c Printer Printhead replacement and fix (Under supervision)
UPS check and battery replacement (Under Supervision)
Create troubleshooting guides
Update internal IT purchasing spreadsheets
Record recurring issues
Become the first point of contact for production printing issues
Epson centralised system administration (Induction)
Printhead replacement (Safety measures and process)
Security printer and Sinica Machine
Roll Call Printer and Sinica / Sirrom system wholistic overview
Develop understanding of Aptean's system processes that support production
Training:
1 day per week at college (term time)
Workplace mentor
College assessor
Training Outcome:Once completion of the apprenticeship progression within the company and role development. Employer Description:We’re a family run business with a reputation that’s built on quality, consistency and efficiency, all backed up with more than 40 years of farming heritage and experience in the beef industry.
Three generations of Pickstock continue to run day-to-day operations, introducing pioneering new processes into our farm on the Welsh borders and at our state-of-the-art processing facilities alongside our broader team of experts.Working Hours :Monday - Friday with office hours to be discussed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working....Read more...
As Project Manager you will lead a £2.5m–£3m emissions-reduction project from feasibility through to the installation, commissioning and handover of a new industrial scrubber system.
A market-leading, manufacturing organisation requires an experienced Engineering Project Manager to deliver a major capital project at its Newcastle Facility.
What’s in it for you as Engineering Project Manager:
£500–£550 per day, paid to your limited company
Outside-IR35 contract
Initial 9–12-month assignment
Ownership of a significant environmental capital project
Potential for further contract opportunities across the group
The Engineering Project Manager role:
You will join during the current feasibility stage and take ownership of the project through detailed design, procurement, installation, commissioning and final handover.
Working with the central procurement team, you will manage the RFQ/RFT process before selecting and managing the OEM, specialist suppliers and contractors responsible for delivering the new scrubber system.
Key responsibilities of Engineering Project Manager:
Review and develop the current feasibility work
Manage project scope, programme, budget, risk and change
Lead the RFQ/RFT and supplier-selection process
Manage OEMs and contractors through design and installation
Coordinate mechanical, electrical, civil and process workstreams
Oversee commissioning, performance testing and handover
Act as Principal Contractor and ensure compliance with CDM
About you as Engineering Project Manager:
Proven cradle-to-grave capital-project delivery experience
Experience managing OEMs, suppliers and contractors
Ideally experienced in scrubbers, emissions control, process plant or comparable industrial installations
Strong knowledge of CDM and contractor management
Ideally HNC, HND or degree-qualified in an engineering discipline
Applications are welcomed from a wide range of manufacturing, process and heavy-engineering backgrounds
Apply now! ....Read more...
Our client is a well-established engineering and electronics organisation specialising in the supply and distribution of electronic components and value-added technical solutions. Supporting a range of strategic markets, they have built a strong reputation for technical expertise, customer service, quality, compliance, and continuous improvement.
They are seeking a Quality & Compliance Manager to join their team, based in Newbury. This is a key role responsible for owning the Group's Quality and Environmental Management Systems, with a particular focus on ISO 14001, while leading compliance activities and supporting the business as it expands into new and regulated markets.
What you will be doing as a Quality & Compliance Manager, in Newbury:
Own and maintain the Environmental Management System, ensuring continued ISO 14001 certification
Maintain the Quality Management Systems in line with ISO 9001 and AS9120
Lead the implementation of additional certifications to support entry into markets such as Defence and Medical
Conduct and oversee internal audits, identifying non-conformities and driving corrective actions through to completion
Drive continuous improvement initiatives across the business
Support customer complaints, returns and 8D investigations
Conduct supplier and subcontractor audits where required
Monitor changes to environmental legislation, ISO standards and regulatory requirements through effective horizon scanning
Review QMS and EMS documentation to ensure it remains compliant, effective and fit for purpose
Produce compliance briefings and provide training on QMS, EMS and continuous improvement
Produce KPI reports, identifying trends, issues and opportunities for improvement
The skills needed:
Strong experience maintaining an ISO 14001 Environmental Management System
Experience maintaining a QMS to ISO 9001 and/or AS9120
Experience with internal auditing, corrective actions and continuous improvement
Ability to research and monitor changes to environmental legislation, ISO standards and regulatory requirements
Strong communication and organisational skills
Ability to work autonomously and take ownership of quality and compliance activities
Strong computer skills, particularly Microsoft Excel
Understanding of electronics and batteries would be advantageous but is not essential
APPLY NOW for the Quality & Compliance Manager role, in Newbury, by emailing your CV to jthompson@redlinegroup.Com or call James Thompson on 01582 878831.
....Read more...
Key responsibilities:
Provide administrative support to the PCU Administrator, PCU Operations Manager, and the wider PCU team.
Assist with day-to-day enquiries and general office management across both sites.
Act as the first point of contact for the reception team, assisting with post, parcel, and visitor enquiries.
Monitor and respond to the shared email inbox, escalating enquiries to the PCU Administrator or PCU Operations Manager as appropriate.
Support the management of room bookings within the PCU.
Prepare meeting rooms in the required layout and set up audio-visual equipment across both sites.
Arrange travel and accommodation for PCU members and visitors.
Provide diary management support for key stakeholders.
Process purchases via the CUFS system.
Reconcile invoices using the SoftCo system.
Onboard new claimants and arrange payment of expense claims through SAP Concur.
Organise catering, arrange payment, and coordinate delivery for PCU meetings and events.
Monitor and maintain PCU stationery and catering supplies.
Work alongside the PCU Administrator to prepare workstations and support inductions for new starters.
Assist the PCU Administrator and PCU Operations Manager in maintaining Teams channels and updating relevant processes and documentation.
Training Outcome:Possibility of employment upon completion of apprenticeship or assistance with seeking employment with the University after.Employer Description:The Primary Care Unit is a unit within the Department of Public Health & Primary Care, which sits within the School of Clinical Medicine.
The School of Clinical Medicine is one of the Schools within the University of Cambridge. The School of Clinical Medicine is a vibrant and dynamic hub of clinical medical education and research excellence.
The University of Cambridge is consistently ranked one of the best universities in the world, achieving academic excellence through its Faculties, Departments and other Institutions, together with the 31 Colleges.Working Hours :Monday to Friday (times of work will be notified to you by the institution).Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working,Patience....Read more...
As well as the day to day support you will also be expected to be involved with project work ensuring that solutions are implemented, and project delivery dates met.
We are looking for someone that has an interest in trouble shooting to find a solution and someone who is committed.
Key Responsibilities
Management of user devices, ensuring they are maintained and managed correctly
Management of mobile devices via JamF
Providing high-quality technical support, advice and guidance to staff, students and trainee teachers
Ensuring all IT issues that can’t be resolved by the on-site IT team are escalated to our MSP
Maintenance of all virtual and physical networking infrastructure
Ensure the ticket system is maintained and staff use the ticket system for logging IT related queries
Provisioning of IT accounts for staff and pupils
Maintaining all computer, AV, and other tech equipment across the schools
Administration of the Office365 tenancy
Make suggestions for improvements to the infrastructure and day to day practices
Maintaining and updating the asset registers
Creating documentation and ensuring IT SharePoint areas are well maintained
Holiday checks on classroom equipment and other supporting technology equipment / infrastructure
Support the aims, values, mission, and ethos of the school and participate in a team approach to all aspects of school life
Ensuring that any impact on teaching and learning is dealt with immediately
Communication with key stakeholders and IT manager
Attend and contribute to staff meetings as required and identify areas of personal practice and experience to develop
Being available to resolve other technical issues as directed by the IT Manager
Further expectations of the role:
Adhere to the School and Trust’s Safeguarding Policies
Work within the school’s Diversity Policy to promote equality of opportunity for all students and staff, both current and prospective
Maintain high professional standards of attendance, punctuality, appearance, conduct and positive, courteous relations with all stakeholders
Adhere to policies as set out in the governors and staff handbook and on the Schools and Trust websites
Comply with the Data Protection Act/ GDPR
Support the aims, values and mission of the Trust
Attend and contribute to staff meetings when required
Participate in training and other learning activities
Participate in the performance development of the
Undertake other reasonable duties related to the job purpose required from time to time.
This job description is not definitive and will be subject to regular review, it should be seen as enabling rather than restrictive. Other reasonable work requests may be made by your line manager. This job description is intended as a reference document which identifies the main responsibilities and activities.
This Job Description may be reviewed at the end of the academic year or earlier if necessary. In addition, it may be amended at any time in consultation with you. It may include other tasks reasonably requested and agreed with your Line Manager.Training:The classroom training for the Information Communications Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.
The modules taught are:
Network Fundamentals
Mobility and Operating Systems
Cloud Fundamentals
IT Business Principles
Each module is delivered remotely over five consecutive days, with the training weeks scheduled at intervals throughout the apprenticeship.Training Outcome:The company aims to offer the apprentice a permanent role at the end of the training (subject to successfully completing course and objectives.Employer Description:The Knowledge Schools Trust provides our pupils with a rigorous and extensive knowledge-rich education, alongside a deep and lasting respect for the values of a modern and diverse world. Our vision and ethos are driven by a common desire to overcome inequality of opportunity. WE AIM FOR OUR SCHOOLS TO HAVE THE FOLLOWING CHARACTERISTICS: High aspirations, with a firm emphasis on academic achievement A rigorous knowledge-rich curriculum that draws from ‘the best that has been thought and said’. A comprehensive and non-academically selective intake Teachers who are expert in their subject, passionate about sharing their knowledge and committed to the school An approach to teaching that is based on research evidence about how pupils learn most effectively High expectations of pupil behaviour supported by outstanding pastoral care Active parental and community involvement A broad range of after-school clubs and activities A vibrant house system with healthy competition encouraged.Working Hours :8.00am to 4.30pm, Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Being the friendly first point of contact on our Estates Helpdesk for schools and approved contractors
Keeping our planned preventative maintenance schedule on track, liaising with contractors and maintaining an annual diary of requirements
Triaging reactive maintenance issues as they come in, working with the Estates & Facilities Manager to find the best fix - and making sure everything is logged, communicated and resolved
Helping keep an accurate inventory of the Trust's physical assets
Monitoring and maintaining building and site data, including condition surveys, asset registers and maintenance records
Keeping an eye on the Trust's compliance system, flagging anything that needs the Estates & Facilities Manager's attention
Chasing up outstanding inspections, reports and certificates, and uploading them to the compliance system
Recording data such as response rates and quality of work
Sending contractor invoices to the Finance Team and/or schools for processing
Keeping schools in the loop on contractor ETAs and visit dates
Following Trust policies and procedures when advising and supporting our schools
Complying with Health & Safety legislation at all times
Monitoring the Estates mailbox and directing queries as needed
Getting stuck into any other estates-related tasks that help our sites run smoothly
Training:
On the job training
Training Outcome:
There is an opportunity to develop through the facilities programme pathway and complete Facilities Manager Level 4
Employer Description:Empower Trust, a vibrant and growing Multi Academy Trust. We currently serve 8 primary schools in and around the Shrewsbury area. Working Hours :Monday- Friday, 8.00am- 4.00pm during term time with flexibility to hours during holiday periods.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Being the friendly first point of contact on our Estates Helpdesk for schools and approved contractors
Keeping our planned preventative maintenance schedule on track, liaising with contractors and maintaining an annual diary of requirements
Triaging reactive maintenance issues as they come in, working with the Estates & Facilities Manager to find the best fix - and making sure everything is logged, communicated and resolved
Helping keep an accurate inventory of the Trust's physical assets
Monitoring and maintaining building and site data, including condition surveys, asset registers and maintenance records
Keeping an eye on the Trust's compliance system, flagging anything that needs the Estates & Facilities Manager's attention
Chasing up outstanding inspections, reports and certificates, and uploading them to the compliance system
Recording data such as response rates and quality of work
Sending contractor invoices to the Finance Team and/or schools for processing
Keeping schools in the loop on contractor ETAs and visit dates
Following Trust policies and procedures when advising and supporting our schools
Complying with Health & Safety legislation at all times
Monitoring the Estates mailbox and directing queries as needed
Getting stuck into any other estates-related tasks that help our sites run smoothly
Training:
On the job training
Training Outcome:
There is an opportunity to develop through the facilities programme pathway and complete Facilities Manager Level 4
Employer Description:Empower Trust, a vibrant and growing Multi Academy Trust. We currently serve 8 primary schools in and around the Shrewsbury area. Working Hours :Monday- Friday, 8.00am- 4.00pm during term time with flexibility to hours during holiday periods.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Quality Assurance Specialist – Cambridge
A growing Medical Devices company based in Cambridge is currently looking for a new Quality Assurance Specialist to assist in the development of the QMS system for ISO 13485 standards. They are open to candidates from alternative sectors, allowing for ISO 13485 standards training.
You will also be creating and managing technical files for several Medical Devices lines, including Class I, Class IIa and Class IIb Medical Devices. You’ll collaborate with a number of Medical Devices experts, but you will be the sole person focusing on Quality Assurance duties. However, you will receive Quality Assurance assistance from the parent company’s Quality Assurance Manager. Due to this, we are open to candidates who only have a couple of years of experience of ISO 9001 or QMS, but also keen to hear from people with more experience.
This is an excellent opportunity for someone a couple of years into their career and looking for more responsibility to lead the development of a QMS system, or for someone who is looking for a route into the Medical Devices sector under ISO 13485 standards. Due to the active work in setting up the QMS system, you will need to be in the office daily; however, over time there should be the opportunity for hybrid working.
It is expected that you would hold a degree in a subject that has led you into a Quality Assurance, Quality Engineering, or Design Assurance role.
Apart from having a Quality Assurance background, it would also be highly advantageous if you have a good understanding of Regulatory Affairs.
Part of your role will involve working alongside the manufacturing teams for these medical devices. Due to this, it would be highly beneficial if your Medical Devices Quality Assurance experience came from a Quality Engineering background, although this is not essential.
I anticipate a lot of interest in this role, so if you are interested, I suggest making an application now or risk missing out.
For more information, please feel free to call Andrew Welsh, Director of Medical Devices recruitment, Science recruitment and Biotech recruitment specialists Newton Colmore Consulting, on +44 121 268 2240 or make an application and one of our team at Newton Colmore Consulting will contact you.....Read more...
At Vanaways, we're continually building and improving our own internal software systems to streamline business processes, automate manual tasks and enhance the customer journey.
As part of the IT team, you'll have the opportunity to work alongside our Software Developers, gaining exposure to real software projects.
Depending on your interests and skills, you may become involved in areas such as:
Software testing and quality assurance
Identifying bugs and assisting with troubleshooting
Gathering requirements from internal departments
System implementation and user training
API integrations and automation
SQL databases and reporting
Power Automate and workflow automation
Internal web applications and business systems.
This role is ideal for someone who enjoys solving problems, has a passion for technology and wants to build a long-term career within a growing technology-focused business.
Key Responsibilities:
Provide first and second-line IT support to colleagues across the business.
Configure, deploy and maintain Windows devices and mobile technology.
Support Microsoft 365, Microsoft Entra ID, Intune and Autopilot.
Troubleshoot hardware, software, network and connectivity issues.
Manage user accounts, security settings and endpoint protection.
Support telephony, printers and meeting room technology.
Maintain IT assets, documentation and system records.
Assist with employee onboarding and offboarding.
Work with suppliers and internal teams to resolve technical issues.
Support system upgrades, software deployments and IT improvement projects.
Promote security, data protection and compliance best practices.
Training Outcome:For candidates with an interest in programming or software engineering, this role offers a genuine opportunity to develop those skills. As your experience grows, there is potential to progress into a Software Developer position, making this an excellent opportunity for someone looking to build a career in either IT infrastructure or software development.Employer Description:Vanaways is one of the UK's leading retailers of brand-new vans, supplying thousands of vehicles to customers across the UK every year. Technology is at the heart of our business, enabling our sales, customer service and operational teams to deliver an exceptional customer experience.As we continue to grow, we're looking for an enthusiastic and motivated IT Support Executive to join our expanding IT team. This is an exciting opportunity to work with modern cloud technologies, support a fast-paced business and contribute to innovative software projects that are transforming the way we operate.Working Hours :Monday to Friday, exact hours to be agreed between the apprentice and manager.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
This is a varied and interesting role covering all aspects of medical reception and administration duties, ensuring that the reception area of the practice runs smoothly and provides the highest achievable levels of service to both patients and other members of the practice team, including doctors and nurses.
As part of the apprenticeship, full training will be provided to undertake the role which will include but is not limited to:
Making appointments and dealing with queries
Prescription requests
Handling incoming and outgoing post
Greeting and directing patients and visitors
Responding to the needs of both doctors and nurses during surgery
Inputting and extracting information from the practice computer system
Scanning letters in patients' records
Summarising full patient records on receipt from the health authority
Completing and sending referral letters and proformas
Actioning internal system tasks on a daily basis
Handling medical/insurance reports, ensuring all details are completed, photocopying records and post
This is an excellent opportunity to learn the knowledge, skills and behaviours required to work in the NHS and further your career within the service.Training:
The successful candidate will be required to undertake training sessions with Avant Skills Academy every other week throughout the length of the apprenticeship. If you have not achieved a GCSE grade 4 (C) in English and maths or equivalents, you will be required to complete Functional Skills Level 2 in English and maths
As part of the Level 2 Customer Service apprenticeship standard, you will learn the knowledge, skills and behaviours which will support you for your end-point assessment. You will take part in a combination of activities, such as face-to-face classroom-based sessions, remote learning sessions, work shadowing and online learning, to support your learning and development and compile a portfolio of evidence
End-Point Assessment (EPA):
At the end of the on-programme learning, you will be required to undertake an End-Point Assessment (EPA) to demonstrate you have met the occupational standard
This includes:
Knowledge Test
Professional Discussion
Project Presentation
Training Outcome:
With experience and further training, you could become an administration manager, office manager or GP practice manager
You could also move into roles in finance or HR within the NHS
Employer Description:Dr R. K. Mathews practice is a forward-thinking and innovative provider of primary care services.
There are 2 GP Practices Cromwell Road, Primary Care Centre, Grimsby and Stirling Street Grimsby.
The practice's mission is to provide a first class primary care service to the people of Grimsby and the surrounding area. It will seek to innovate in its use of resources, both human and technical, in order to maintain its delivery of a high quality service during a period of rising patient demand and changing financial circumstances.Working Hours :The surgery is open Monday - Friday, 8.00am - 6.30pm - shifts to be completed within these times on a rota basis.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience,Ability to prioritise workload,Friendly and approachable,Telephone communication skills....Read more...
Taking orders from customer over the phone, via email and adding them onto our CRM system.
Taking card payments where necessary
Liaising with customers on courier issues.
Arranging customer credits and returns.
Filing
Database cleansing and imputing data to our CRM system.
Arranging product information for customers and prospects.
Raising quotes
Online Chat
Asking for additional required information on email enquiries
Any other duties as requested by the Departmental Manager.
Training:An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be expected to work towards the Business Administration Level 3 with support from your employer and the Chesterfield College Group.Training Outcome:Upon successful completion you will be considered for full time employment.Employer Description:Victory Design Ltd is a long-established company specialising in bringing the very best in sign making supplies and chapter 8 chevron kits. Offering sign making vinyl, garment film, application tape, sign making tools to clients throughout the UK. The company, which is based in Clowne (Chesterfield), began trading in 1987 and has many years’ experience in the Signage and Printing industryWorking Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
As your training progresses, you'll build skills and take on increasing responsibility across three areas of the business:
General administration
Being a first point of contact for the business — answering calls, emails and general enquiries, and learning to direct them appropriately.
Supporting diary management, meeting scheduling, and coordination of internal and external appointments.
Learning to maintain accurate filing systems (physical and digital), keeping records organised and easy to find.
Drafting and formatting correspondence, letters, reports and documents, with feedback and support to build your confidence.Providing general administrative support to the Managers and wider team.
Helping to monitor office supplies and liaise with suppliers.
Supporting the coordination of meetings and events — preparing agendas, taking minutes, organising logistics.
Learning how our ISO 9001 quality management system works and helping keep compliance records up to date.
Handling sensitive and confidential information appropriately, in line with GDPR and company policy
Order processing, ERP and invoicing:
Learning to sign in and process supplier and purchase orders on our Odoo ERP system.
Learning to match purchase orders, delivery notes and supplier invoices, and how to flag discrepancies.
Building up order records on the ERP system and tracking orders from receipt through to fulfilment and invoicing.
Gaining exposure to basic stock and inventory record-keeping.
Order preparation, packing and shipping:
Learning to prepare customer orders for dispatch — picking, packing and labelling correctly.
Learning how to book shipments with couriers/freight providers, including the paperwork involved.
Helping track outbound shipments and learning how to resolve delivery issues.
Learning best practice for packing sensitive electronic components safely for transit.
Keeping despatch records on the ERP system up to date as you gain confidence.
Training Outcome:Become a vital member of our team, possible routes to specialising in procurement or routes into Office Manager depending on skills and ambitions. Depends on person’s strengths and preferences.Employer Description:Zikodrive are a small Design and Manufacturing Electronic Engineering company based in Mytholmroyd. With over ten years in the field, we design and make motor controllers that span across a range of industries including industrial, pumps, OEMs and more.Working Hours :Monday to Friday 9am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Number skills,Team working,Willingness to learn,Interest in Business Admin,Willingness to get involved,Reliable,Time Management,Confidentiality....Read more...
An opportunity has arisen for a Technical Project Manager to join a leading live events and production organisation delivering high-end technical solutions for major brands and venues.
As a Technical Project Manager, you will manage technical projects from initial client brief through to onsite delivery, overseeing teams, technical planning, budgets, and event execution.
This role offers hybrid working after six months (two days remote, three days office-based), with a salary of £50,000 - £60,000 plus benefits.
You will be responsible for:
* Managing the full lifecycle of technical projects, from understanding client requirements through to successful delivery.
* Reviewing project briefs, identifying technical requirements, and providing practical solutions.
* Working closely with internal teams to develop proposals, technical plans, and project responses.
* Building strong relationships with clients through effective communication and understanding their objectives.
* Producing accurate quotations, equipment specifications, and technical documentation.
* Managing project budgets, logistics, and resources to ensure efficient delivery.
* Leading and coordinating technical teams across multiple projects.
* Overseeing onsite delivery, ensuring lighting, audio, and video systems are implemented effectively.
* Supporting health and safety requirements through appropriate technical documentation and planning.
What we are looking for:
* Previously worked as a Technical Project Manager, Technical Production Manager, Event Technical Manager, Live Events Project Manager, Production Manager, Event Production Manager, AV Project Manager, Audio Visual Project Manager, Technical Events Manager, Live Production Manager, Show Production Manager, Event Technology Manager, Technical Director, Technical Exhibition Manager or in a similar role
* Have experience working within a Technical Project Manager, Project Manager, or similar technical delivery role.
* Strong knowledge of live event technology, with specialist expertise in at least one core discipline such as lighting, audio, or video.
* A broad understanding of other technical areas within live events.
* Experience with system design, technical planning, and project implementation.
* Ability to produce technical drawings, specifications, and relevant documentation.
* Experience managing budgets, preparing quotations, and supporting commercial project decisions.
* Competent using AutoCAD and rental management software.
Whats on offer:
* Competitive Salary
* 30 days' holiday including bank holidays.
* Private healthcare and dental plans.
* Enhanced company sick pay.
* Company pension scheme.
* Learning and development opportunities.
* Long service rewards.
* Team events and workplace benefits.
* Hybrid working arrangement after six months, with remote working available for part of the week.
This is a fantastic opportunity for an experienced technical project manager to take ownership of exciting live event projects and work within a collaborative production environment.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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You'll support colleagues with day-to-day IT issues, help set up new users and equipment, keep IT records up to date, and work closely with the IT Manager on a range of tasks and projects. You'll receive support and guidance throughout your apprenticeship while developing the skills and experience needed for a successful career in IT.
As our IT Support Technician, you'll work closely with the IT Manager to support the day-to-day IT needs of the business while developing your own skills and experience. This is a hands-on role where you'll get involved in a variety of tasks, giving you the opportunity to learn how an IT department operates and build a solid foundation for a career in IT.
You'll be the first point of contact for colleagues needing IT support, helping to resolve everyday hardware and software issues and managing the IT support mailbox to make sure requests are picked up and dealt with in a timely manner. Where needed, you'll work with the IT Manager to investigate more complex issues and learn how to troubleshoot and resolve them.
You'll also be responsible for setting up user accounts for new starters, making changes to existing accounts and removing access for leavers. As part of the onboarding process, you'll prepare and issue laptops and other IT equipment, making sure everything is ready for a new employee's first day.
Keeping accurate records is an important part of the role, so you'll help maintain the IT asset register, ensuring equipment is recorded correctly and updated as devices are issued, returned or replaced.
As the apprenticeship progresses, you'll have the opportunity to be involved in projects as well as day-to-day support. This will include helping to introduce a new IT ticketing system, learning how support requests are logged and managed, and understanding how Service Level Agreements (SLAs) help measure response and resolution times. You'll also support the IT Manager with preparing the business for IT accreditation's and contribute to improving IT processes where appropriate.
You'll receive training and support throughout your apprenticeship, giving you the chance to develop both your technical knowledge and the practical skills needed for a successful career in IT.
Duties and Responsibilities
Resolve IT issues for internal users
Administer the IT support mailbox
User admin - creation of accounts for new starters and the administration of leaver accounts
Organise and allocate hardware for new starters
Maintain an accurate IT Asset List
Support the IT Manager with preparing the business for IT accreditation's
Training:BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.Training Outcome:
Potential for a permanent role within the IT department upon completion of the program
Opportunity to progress within the department
Ongoing mentoring / support from an experienced IT Manager
The chance to take on more responsibility / increased exposure to larger IT projects
Employer Description:EDSB Compliance Solutions is one of the largest privately-owned compliance providers, leading in Fire, Security, Passive & Water Hygiene services. From single sites to national portfolios, we combine expertise, technology and a proactive approach to help you meet your legal obligations and protect what matters most.Working Hours :Monday - Friday, 08:30 - 17:00Skills: Organisation skills,Punctual,Enthusiastic to learn,To take on challenges,Confident communication,Friendly....Read more...
Overall Purpose of the Job:
To support the provision of an effective and efficient customer service function by:
Promoting The company’s’ services and products to potential as well as existing customers
Dealing professionally with incoming calls from/making outgoing calls to existing and prospective customers, providing information and follow-up actions as required; Support the Client Services Team Leader to ensure the vacancy matching process is adhered to
Preparing learner paperwork packs and managing company sign-up appointments
Facilitating the enrolment of learners during group and 1-2-1 sessions, providing advice and guidance on course requirements (including duration and content)
Key Accountabilities:
Enrolment of learners and providing professional support
Allocate learners to training opportunities and manage booking system
Follow up learners from courses to track their progress into employment as and when requested
Undertake appropriate training for all systems and applications
Accurate completion of all paperwork in line with any contracts held by Steadfast Training Ltd
Ensure up to data knowledge regarding all funding rules and requirements
Main Duties and Responsibilities:
Achieve and exceed agreed performance targets as set out for this role
Maintain accuracy
Building and maintaining good relationships with new and existing clients
Uploading information for the vacancy matching system and following through for appointments, sign-ups and matching apprentices to the vacancy
Ensuring all required data is kept accurate and up to date and organising all learner and sales paperwork in an effective and efficient manner for handover to the Central Administration Team
Responding to all customers (including learner applicants) in a timely manner and maintaining appropriate records of correspondence via the CRM
Participating in annual employee appraisal and objective setting activity and meeting with line manager to review personal progress on a quarterly basis
Attending staff training as required to maintain personal competency and keep up-to-date with current practice
Upholding all policies and procedures of Steadfast Training Ltd
Promoting a positive image of the company and all of the services it delivers
Undertaking other appropriate duties as may be reasonably required from time to time by the Line Manager
Key Relationships:
Internally, with Client Services Team Leader; Marketing Manager; Trainers, Tutors, Central Administration Team, Quality & Curriculum
Externally, with employers and individual learner candidates
Qualifications/ Knowledge, Skills/ Abilities and Experience required to carry out the Role:
Qualifications/ Knowledge
A clean driving licence is required as you will be visiting clients' premises using a company vehicle
Training:
Level 2 Customer Service Practitioner
All training will take place at Steadfast Training on a monthly basis
Training Outcome:Progression to Team Leader, move to other departments ie Compliants, Quality etc.Employer Description:We are a training provider that delivers first class skills, employability and training solutions to create better futures for individuals, families, businesses and communities. We deliver quality vocational training including Apprenticeships and Diplomas. We are a prime contractor with the Skills Funding Agency and also work closely with the DWP, National Apprenticeship Service and other funding services, to make training affordable.Working Hours :Monday - Friday 9am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Patience....Read more...
As a Finance Apprentice, you will be supporting Space Engineering Services by undertaking/supporting with the following:
Sales ledger and credit control
Downloading, posting and allocating daily cash receipts from customers to the finance system
Assisting with the processing of customer invoices and credit notes
Preparing customer costings to support invoicing
Supporting credit control activities, including contacting customers regarding outstanding balances
Purchase Ledger:
Assisting with the processing of supplier invoices, including matching to PO’s and managing exceptions
Reconciling supplier statements
Management Accounting:
Performing daily bank reconciliations
Preparing and posting journals, including accruals and prepayments
Assisting with month end accounts preparation and reporting
Other:
Supporting the department through the implementation of a new work order system
Training:Accounts or Finance Assistant Level 2.Training Outcome:Expected progression: Upon successful completion of the AAT Level 2 apprenticeship, there may be an opportunity to progress to a Level 3 Assistant Accountant Apprenticeship and continue developing a career within the finance profession, subject to performance and business requirements.Employer Description:Who are we?
Space Engineering Services are one of the most dynamic refrigeration, heating, ventilation and air conditioning service providers in Europe. We are proud to offer innovative products and services, and market-leading refrigeration technology, for which we have received awards and industry accreditations.Working Hours :Monday to Friday, exact hours to be confirmed with your manager.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative....Read more...
Main duties to include:
Processing orders
Stock Control
Operating Sage, the finance system
Answering emails
Dealing with internal and external customers
Dealing with enquiries
Answering the telephone
Training:80% of this apprenticeship will be working with the employer and 20% 'off the job' training which includes attending Leicester College, Freemen's Park Campus, one day every two weeks.Training Outcome:There maybe the opportunity of progression onto an Operations Manager position, following the completion of a successful apprenticeship.Employer Description:International Lift Equipment has been a market-leading provider of best-in-class lift solutions since 1975. Customers include, hospitals, local authorities, airports, underground stations, hotels and retail outlets.Working Hours :Mon – Thursday 8.30 - 5.00pm
Friday 8.30 - 4.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Duties and Responsibilities:
To work with the Data and MIS Manager on all aspects of student data.
To assist with the uploading of data on Academy achievement reporting system SISRA.
To assist with collecting data for the school's assessment entry system on BromCom.
To support on all aspects of student reporting e.g. progress monitoring sheets after each AP point.
To ensure that the school complies with the regulations of the Data Protection Act.
To support the school exam entry systems.
To assist with periodic cleansing of data on SISRA.
To assist with retrieving prior data on students using keys to success website.
To assist with keeping course manager up to date throughout the year.
Examinations:
Support with whole school internal and external exams.
Support with the examination processes as detailed below.
Dissemination of results to staff, students and parents.
Reading in result files.
Organisation of seating plans.
Assessment, Reporting and Recording:
To assist with the distribution of student attainment data: report grades, examination results, gender information, student groups for use in target setting, prior attainment information, Ofsted analysis, etc.
To assist in producing and importing student targets for KS3 and KS4 in line with the academy target setting procedure.
Student Data:
To input data for new intake and any new starters.
To update any in year student information changes.
Produce Data collection sheets prior to Parents Evening for each year group.
To assist with the administration of year 9 guided choices process.
Timetable:
Update and apply periodic and casual changes to timetables, courses, teachers, and rooms.
Ensure accuracy of pupil data form groups/class groups and year groups.
To understand and set up banding changes and procedures.
Maintain and check course information sheets alongside course manager information.
Print timetables prior to new academic year and when/if there are changes.
Training:Business Administration Level 3
20% off the job training
Tutor Support via online platformTraining Outcome:Permanent role considered on completion of the apprenticeship.
Level 4 School Business Professional apprenticeship availableEmployer Description:Since our founding in 1919 and named after James W. Alsop, we have a rich history and a commitment to nurturing the potential of each student that walks through our doors and we are a cornerstone of education in Liverpool. We embrace our responsibility to provide a first-class education to a diverse and vibrant community.Working Hours :Monday to Friday - Term time plus 15 additional days to support the KS4 and KS5 results.
37 hours per week total.
Daily hours to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Take ownership of and continuously improve specific IT processes, including managing the asset management system
Utilize the ticket system to accurately log, manage, document, and resolve IT issues in line with the Service Level Agreement (SLA)
Provide support to the IT Manager on various projects and migrations
Collaborate effectively with colleagues across all levels of the business, from end users to team leaders, managers, and directors
Work closely with external partners to resolve software-related issues
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Caspian Insurance is an award-winning, industry-leading life insurance brokerage. We are a rising star in the financial services industry, and customer service is at the heart of everything we do. Over 90 people make up our energetic and professional team and we have a 5-star rating on both Glassdoor and Google. We have won multiple awards, many of which are for our efforts in customer service.Working Hours :Will initially be 8:30am- 5.00pm for the first few weeks during the settling-in period. Hours will transition to the standard pattern of 10am- 7pm (Monday to Thursday) and 8:30am- 2.00pm (Friday) once you have settled into the role.Skills: Communication skills,Problem solving skills,Analytical skills....Read more...
The ERP team's main objectives are:
Ensure the businesses ERP system operates efficiently and effectively and is accessible during all of SKAO’s business hours across time zones
Ensure a high level of ERP systems data integrity
Maintain an excellent ERP support service with positive reviews from internal and external service users
Continual Service Improvement (CSI) of the support service
Allocate ERP support resources effectively and efficiently to best deliver a timely support service no matter the location
Automation of tasks to remove or reduce manual effort in repetitive and routine activities
Creating documentation, knowledge-sharing articles, and training to support the wider observatory.
The apprentice will be expected to attend most of their working hours in the office at Jodrell Bank
Under the guidance and supervision of the ERP Systems Manager and ERP colleagues, the ERP Support Apprentice will:
Assist in monitoring the ERP helpdesk and responding to support requests
Maintenance of user accounts, and routine system administration tasks
Assist with identifying knowledge-sharing opportunities and updating ERP documentation
Create and amend SQL queries as required
Maintenance of accurate data for Finance, Procurement and HR
Support ongoing ERP projects by performing assigned tasks under supervision
Assist the implementation of improvements in relation to SQL queries and system automation as part of project participation
Assist with system upgrades, testing and software rollouts
Contribute to documentation and process improvements as part of project learning activities
Training:
Off-the-job training (OTJ): As part of their apprenticeship, apprentices are entitled to a minimum of 6 hours per week of paid OTJ training. During their OTJ time allocated by their employer, apprentices will complete coursework, attend training, and study
Within 4-6 weeks of beginning work at the organisation, your Tutor will make contact by email with the you and your workplace Mentor to arrange a mutually convenient Induction date. Subsequent 1:1 Training and review sessions will take place monthly either at the company premises or as a live virtual meeting
You will also attend 6 live virtual training sessions. Dates will be confirmed during Induction. These training sessions are live, online and take place Monday - Thursday from 9.30am - 4.30pm
Training Outcome:
ERP Support Executive
Employer Description:The SKAO is a next-generation radio astronomy-driven Big Data facility that will revolutionise our understanding of the Universe and the laws of fundamental physics. Enabled by cutting-edge technology, it promises to have a major impact on society, in science and beyond.Working Hours :Monday - Friday. Shifts TBC.Skills: Communication skills,Organisation skills,Problem solving skills,Team working,Time management,Personal integrity....Read more...
JOB DESCRIPTION
Sr. Business Systems Analyst - HR
Sr. Business Systems Analyst - HR
Provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development. The position focuses on a specific functional area(s) of the company, which in this case is HR and Sales/Service. The scope of responsibility is for Tremco North American operations primarily but can also expand to support our Global Operation. Nurtures and insures the successful use of the application systems tools.
Duties/Responsibilities, Core knowledge:
Provides feedback on the overall direction of the implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools.
Provides 2nd and 3rd level help desk support. Trains and assists users in the use of SAP business application software. Prepares training materials, schedules and conducts application system training as needed. Audience may be other IT staff or end-user staff. Performs cost vs. benefit analysis to determine rational for application system development and enhancements.
Acts as liaison between business users, software vendors, and the broader user community. Participates in software and functional user groups to manage issues, evaluate enhancement opportunities, exchange best practices, and stay informed on product direction.
Performs systems analysis, design, configuration, and tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc.
Elicits, analyzes, and documents business requirements and prepares functional specifications for system enhancements, integrations, reports, interfaces, workflow changes, and process improvements. Works with technical resources to ensure solutions meet business requirements.
Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes.
Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc.
Performs thorough testing of all new and revised system functions and reports and performs quality assurance reviews of procedural documentation and training materials.
May act as a team leader or group leader for projects / tasks established in a given functional area, such as HR and related processes.
Skills, Qualifications, Experience, Special Physical Requirements:
3-5+ years of leadership experience: manager, supervisor, group lead, etc.
5+ years' experience in a HR function.
8 - 12 months SAP S/4 HANA implementation experience.
3+ Years SAP Super User in related discipline.
Strong customer service skills and orientation. High degree of flexibility in interface with customers / constituents.
2 years' experience in project management skills.
Ability to distinguish, learn and accept differences in business and end-user requirements.
Ability to learn and expand technical knowledge and interpersonal skills.
Highly organized with effective and cycle time sensitive time management and project management skills.
Read, write and communicate fluently in English.
Note: some of the experiences and time frames may overlap.
Special Knowledge and Skill:
General knowledge and understanding of business operations.
In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.).
In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements.
Proficiency in analysis, design and testing techniques.
Good project management skills, including planning, methodologies, time tracking, leadership, etc.
Good communication skills.
Proficiency with various report development tools, report writers, or query tools, etc.
Basic understanding of IT communications networks.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.Apply for this ad Online!....Read more...
Answer incoming support telephone calls in a professional, friendly, and confident manner
Act as a first point of contact for customers and end users experiencing IT issues
Communicate with users through telephone calls, email, and the helpdesk ticketing system
Listen carefully to users, ask appropriate questions, and gather the information needed to understand and diagnose their issue
Provide clear instructions and guide users through troubleshooting steps
Maintain a calm, helpful, and professional approach when supporting users with different levels of technical knowledge
Manage customer expectations by providing regular and accurate updates
Follow up with users to confirm that issues have been resolved successfully
Deliver a consistently high standard of customer service during every interaction
Log all support requests accurately within the helpdesk ticketing system
Record relevant information, including the issue, affected user, device, troubleshooting completed and resolution provided
Categorise and prioritise tickets in line with agreed processes and service levels
Monitor assigned tickets and ensure they are progressed within appropriate timescales
Resolve common Level 1 support issues using documented procedures and troubleshooting techniques
Escalate more complex or high-impact issues to senior support engineers or the appropriate technical team
Maintain ownership of tickets where appropriate and keep users informed throughout the support process
Ensure completed tickets contain clear resolution notes before closure
Identify recurring issues and raise them with the Helpdesk Manager or senior members of the team
Follow documented troubleshooting processes and contribute to the development of new support documentation
Provide basic first line support across hardware, software, and different applications packages
Training:
Training is mixture of online remote training and face to face
Training Outcome:
Opportunity to progress to higher level qualifications
Employer Description:
Freestyle TS was established in 2018 and has built a strong customer base of 50+ businesses, which is growing month on month. Whilst we’re a young company, we are part of the Freestyle Group, who have been delivering IT Services since 2002, so our roots in the IT industry are deep.
Freestyle TS delivers on the demand that comes with the ever changing IT landscape. Over the past few years, technology has undergone unprecedented change and businesses have seen a need to develop their IT strategies to help them step into the new “modern” IT era.
Working Hours :Monday to Friday, 09:00 to 17:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Analytical skills,Logical,Team working,Patience,Telephone communication....Read more...
This is an opportunity to join a growing, forward-thinking manufacturing business where quality is at the heart of everything we do.Why Join Pulse?At Pulse, you’ll have the opportunity to make a genuine difference. You’ll work directly with the senior leadership team, help shape the future of our quality systems and play a key role in a business that’s investing in digital technology, AI and smarter ways of working.If you’re passionate about quality, enjoy solving problems and want to be part of a business that’s continually looking to improve, we’d love to hear from you.About the RoleReporting directly to the Managing Director, you will be responsible for maintaining and continually improving our Integrated Management System, ensuring compliance with ISO 9001:2015, ISO 14001 and ISO 45001.You will lead our Quality Control Laboratory, managing a team of two QC Technicians, while working closely with Production, Technical and Commercial teams to ensure the highest standards of quality, compliance and product consistency.Key Responsibilities
Lead and maintain the Integrated Management System.Manage the Quality Control Laboratory and two QC Technicians.Coordinate internal, external and customer audits.Manage customer complaints, non-conformances and corrective actions.Maintain quality documentation, procedures and Standard Operating Procedures.Support environmental and occupational health and safety management systems.Monitor quality performance and drive high standards across the business.
Quality Through InnovationAt Pulse, we believe quality should be driven by robust systems, accurate data and continuous learning.Our in-house digital platform, Axis, is transforming the way we manage quality. Working alongside it, our internal AI agents will monitor trends, identify recurring issues, highlight opportunities for improvement and provide meaningful insights.This allows you to spend less time producing reports and more time improving systems, solving problems and helping the business perform at its best.We’re looking for someone who enjoys improving systems, embraces new technology and wants to play a key role in shaping the future of quality within our business.What We’re Looking For
Experience managing an Integrated Management System within a manufacturing environment.Good working knowledge of ISO 9001:2015, ISO 14001 and ISO 45001.Experience leading internal and external audits.Experience managing a small team.A practical, organised and hands-on approach.Someone who enjoys improving systems, raising standards and embracing innovation.
Join PulsePulse Roll Label Products is an award-winning manufacturer of inks, coatings and varnishes for the narrow web label industry.We’re looking for an experienced Quality & Integrated Management Systems Manager to lead our quality function, manage our Quality Control Laboratory and continue developing our Integrated Management System.
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