Metro Supply Chain UK are looking for a driven problem solver to join our IT team as a Helpdesk Technician. We are looking for someone with one year’s experience in a helpdesk environment. The person in this role will provide direct support to our business users and will be responsible for prioritising, answering, or re assigning tickets from our internal and external users, and customers.
Main roles and responsibilities:
Ticket Management & Triage:
Act as the first point of contact for all IT support tickets
Assess, prioritise, and assign tickets appropriately based on impact and urgency
Provide timely updates to users and ensure all issues are logged accurately
Network Administration Tasks:
Create, modify, and disable user accounts across core business systems
Set up user permissions, group memberships, and access rights
Manage users across M365 services to ensure user productivity is achieved
Hardware Tasks:
Perform initial laptop and desktop builds using standard images and configuration procedures
Configure user devices with required applications and security tools
Assist with workstation setup including monitors, docking stations, telephony, and other equipment
Application Support:
Provide first-level support for business applications, including the Warehouse Management System (WMS)
Troubleshoot routine WMS issues (e.g., login problems, scanning issues, basic workflow errors)
Escalate complex application problems to the relevant application support or development teams
Service Desk:
Proactively monitor service desk metrics and contribute to continuous improvement
Identify recurring issues and suggest improvements in processes or documentation
Draft and publish knowledge base articles to proactively help users with common issues
Security, Compliance and Environmental:
Maintain compliance with relevant laws, regulations and industry standards, such as GDPR, Cyber Essentials, and any other implemented standards
Follow work instructions provided, complying with our ISO accredited standards ISO 9001, 14001, 45001
Communicate any non-conformances within the ISO accredited management system
Health and Safety:
Without compromise maintain a safe and clean work environment
Report any hazards in the workplace to management immediately
Complete all training provided in a timely manner
Customer Service and Our Way Culture:
As a team member, work collaboratively with Metro employees in a team-oriented environment
Have an exceptional customer service attitude
Look for ways to say “Yes” to the customer (internal and external)
Within the role, the following are the kinds of tasks and responsibilities that will be included. If you spot something that you’re not able to do, or you haven’t come across before, that is OK. We don’t expect candidates to know how to do everything on this list.Training:The learner will be studying the Improvement Technician Level 3 Apprenticeship Standard qualification. Training Outcome:We would like to see the person in this role progress to level 2 and level 3 helpdesk technicians. Through the skills learned in the apprenticeship, we hope that the person in this role will play a key role in improving processes, strengthening the IT team within the organisation.Employer Description:Metro Supply Chain is a Canadian warehousing company, with offices across England and Wales. With customers in the UK such as Nestle and SodaStream, we make sure supermarkets, online retailers and online shoppers' purchases are stored and dispatched properly.Working Hours :Monday - Friday (working hours can be agreed with the manager).Skills: Communication skills,Attention to detail,Organisation skills,Team working,Initiative,Logical....Read more...
The IT Apprentice will support the effective operation of digital systems across the practice. Working under the guidance of the Operational Manager, the apprentice will assist with technical support, maintenance, and the development of digital processes that contribute to high-quality patient care. This role plays an important part in ensuring clinical and non-clinical teams can work safely, efficiently, and with minimal IT disruption.
Support colleagues with IT troubleshooting
Set up equipment such as PCs, laptops, printers, patient TV screens
Maintain an up-to-date inventory of IT software, hardware and licences
Support IT colleagues with the setup of new starters to our software and complete necessary actions in deactivating accounts for leavers
Support with the project management of new digital solutions for the practice
Assist in the monitoring and replenishment of consumable items such as printer ink, paper, mice, keyboards
Create / help manage IT solutions to support practice teams with the use of available resources
To assist with the training of staff in regard to IT and digital software
Responsible for software updates
Participate in training and other learning activities and performance development as required
Attend and participate in relevant meetings as required
Training:In-house training plus the candidate will follow a Level 3 Apprenticeship programme and study towards a Level 3 in IT solutions. This training will be structured and delivered by Cheshire College – South & West. If the candidate does not hold GCSE grades A*-C (9-4) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subject.Training Outcome:
Possibility of a permanent position upon completion of apprenticeship
Further training upon successful completion
Potential role progression within IT in primary care
Employer Description:We are a large, forward-thinking GP practice caring for a diverse patient population of more than 28,500 people. Our team brings together a wide range of clinical and non-clinical professionals, working collaboratively to deliver high-quality, patient-centred care. We are committed to continuous improvement, innovation, and creating an environment where staff can develop and thrive. As a dynamic organisation, we host a variety of external services within the practice, enhancing access and providing seamless, integrated care for our community. We also have strong, well-established partnerships within our Primary Care Network (PCN), enabling us to develop new services, share expertise, and support the wider system. This is an exciting time to join us as we continue to expand our services and strengthen our multidisciplinary approach to modern primary care.Working Hours :Monday - Friday, times to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
You will join the design department that specialises in creating fire and security systems for industrial, commercial, and residential markets.
An experienced design engineer will guide you, teaching you the fundamentals of design engineering.
You will familiarise yourself with tools like AutoCAD, Revit 3D modelling, and other design-specific software to gain direct experience in system design.
This apprenticeship is a highly technical role where you'll create detailed designs and calculations for various fire and security systems, complying with industry and legislative standards.
You will visit client locations, collaborate with colleagues to conduct surveys, and develop design plans based on the gathered information.
This role will require travel to clients on a national basis occasionally. The company will cover the costs of travel, accommodation, and meals.
Training:College or Training Organisation: Train'd Up. Your Training Course: You will gain a level 3 Engineering Design Technician qualification. Your Training Plan: You will have a day release to train but this will be done remotely.Training Outcome:Upon completion of this apprenticeship there are many internal opportunities within the company. Many of our previous apprentices have become lead design engineers and take control of their own team and projects.Employer Description:Johnson Controls is a global leader in technology and industry, serving customers in over 150 countries. Our mission is to create intelligent buildings, efficient energy solutions, and integrated infrastructure. We welcome individuals with a passion for engineering to join us in shaping a better tomorrow through our diverse range of projects and opportunities.Working Hours :Your normal working hours are 37.5 hours per week Monday to Friday. Inclusive of a lunch break directed by your manager. Hours may vary depending on customer and team requirements'.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working....Read more...
Carry out follow up calls to sales leads to book demonstrations
Send sales information via email
Process sales leads generated by our marketing activities
Deal with incoming sales calls
Process orders
Liaise with our operations team to ensure compliance and speedy placement of orders
Manage Back-order items and update the relevant Account Manager
Develop strong relationships both internally and externally
General administrative duties and support management requests as and when needed
Cold calling/ prospecting new and existing customers
Sending Information to sales team via our CRM system
Organise appointments for Sales team
Training:Business Administrator Level 3 Apprenticeship Standard:
https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0
Training Outcome:
Potential opportunity for a permanent role within the company following successful completion of the apprenticeship
Due to significant growth, we are looking for like-minded individuals who can work with us to support a period of growth. Hard work and dedication doesn’t go unnoticed and you will be rewarded with further opportunities. We offer yearly pay salary increases and you will be put into our employee profit share scheme.Employer Description:Parksafe Group are a family business based in the heart of Nottinghamshire, we supply and manufacture a comprehensive range of reliable, quality assured vehicle safety solutions for the Automotive industry. We have supplied the automotive industry for over 30 years which has established us as a leading automotive product supplier.
Quality products and exceptional customer service ensures our Parksafe, Parksafe On Demand, Parksafe Connect & IROAD Dash Cameras are the go to brands of the industry.Working Hours :Monday - Friday, 08:30 - 17:00,
30 min lunch.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Administrative skills,Adaptable....Read more...
You will join the design department that specialises in creating fire and security systems for industrial, commercial, and residential markets
An experienced design engineer will guide you, teaching you the fundamentals of design engineering
You will familiarise yourself with tools like AutoCAD, Revit 3D modelling, and other design-specific software to gain direct experience in system design
This apprenticeship is a highly technical role where you'll create detailed designs and calculations for various fire and security systems, complying with industry and legislative standards
You will visit client locations, collaborate with colleagues to conduct surveys, and develop design plans based on the gathered information
This role will require travel to clients on a national basis occasionally. The company will cover the costs of travel, accommodation, and meals
Training:College or Training Organisation:
Train'd Up
Your Training Course
You will gain a level 3 Engineering Design Technician qualification
Your Training Plan
You will have a day release to train but this will be done remotely
Training Outcome:Upon completion of this apprenticeship there are many internal opportunities within the company. Many of our previous apprentices have become lead design engineers and take control of their own team and projects.Employer Description:Johnson Controls is a global leader in technology and industry, serving customers in over 150 countries. Our mission is to create intelligent buildings, efficient energy solutions, and integrated infrastructure. We welcome individuals with a passion for engineering to join us in shaping a better tomorrow through our diverse range of projects and opportunities.Working Hours :Your normal working hours are 37.5 hours per week Monday to Friday. Inclusive of a lunch break directed by your manager. Hours may vary depending on customer and team requirements.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working....Read more...
You will join the design department that specialises in creating fire and security systems for industrial, commercial, and residential markets
An experienced design engineer will guide you, teaching you the fundamentals of design engineering
You will familiarise yourself with tools like AutoCAD, Revit 3D modelling, and other design-specific software to gain direct experience in system design
This apprenticeship is a highly technical role where you'll create detailed designs and calculations for various fire and security systems, complying with industry and legislative standards
You will visit client locations, collaborate with colleagues to conduct surveys, and develop design plans based on the gathered information
This role will require travel to clients on a national basis occasionally. The company will cover the costs of travel, accommodation, and meals
Training:College or Training Organisation:
Train'd Up
Your Training Course:
You will gain a level 3 Engineering Design Technician qualification
Your Training Plan:
You will have a day release to train but this will be done remotely
Training Outcome:Upon completion of this apprenticeship there are many internal opportunities within the company. Many of our previous apprentices have become lead design engineers and take control of their own team and projects.Employer Description:Johnson Controls is a global leader in technology and industry, serving customers in over 150 countries. Our mission is to create intelligent buildings, efficient energy solutions, and integrated infrastructure. We welcome individuals with a passion for engineering to join us in shaping a better tomorrow through our diverse range of projects and opportunities.Working Hours :Your normal working hours are 37.5 hours per week, Monday to Friday. Inclusive of a lunch break directed by your manager. Hours may vary depending on customer and team requirements.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working....Read more...
What You’ll Be Up To:
You will join the design department that specialises in creating fire suppression systems for industrial and commercial markets
An experienced design engineer will guide you, teaching you the fundamentals of design engineering
You will familiarise yourself with tools like AutoCAD, Revit 3D modelling, and other design-specific software to gain direct experience in system design
This apprenticeship is a highly technical role where you'll create detailed designs and calculations for various fire suppression systems, complying with industry and legislative standards
You will visit client locations, collaborate with colleagues to conduct surveys, and develop design plans based on the gathered information
This role will require travel to clients on a national basis occasionally. The company will cover the costs of travel, accommodation, and meals
Training:College or Training Organisation - Train'd Up.
Your Training Course - You will gain a level 3 Engineering Design Technician qualification.
Your Training Plan - You will have a day release to train but this will be done remotely.Training Outcome:Upon completion of this apprenticeship there are many internal opportunities within the company. Many of our previous apprentices have become lead design engineers and take control of their own team and projects. Employer Description:Johnson Controls is a global leader in technology and industry, serving customers in over 150 countries. Our mission is to create intelligent buildings, efficient energy solutions, and integrated infrastructure. We welcome individuals with a passion for engineering to join us in shaping a better tomorrow through our diverse range of projects and opportunities.Working Hours :Your normal working hours are 37.5 hours per week Monday to Friday. Inclusive of a lunch break directed by your manager. Hours may vary depending on customer and team requirements' - hours TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working....Read more...
You will undertake a programme of training to gain full working knowledge in all aspects of Conventional and Addressable Fire Alarms as well as Suppression systems including learning to diagnose faults, program systems, install equipment and cables.
You will assist and support with planned and reactive maintenance
You will use different systems and processes to complete various sizes of systems and protection ensuring that customers buildings, plants and equipment, perform to the required standard to facilitate production targets regarding Safety, Quality, Delivery and Cost within High Value Manufacturing environment
Through working on a broad range of activities including installation, testing, fault-finding and the on-going planned maintenance of complex systems of various sizes you will develop a blend of skills, knowledge and occupational behaviours across the electrical, electronic, and mechanical system disciplines
Training:
Enrol in a level 3 Maintenance and operations engineering technician course delivered by Train'd Up alongside fellow Johnson Controls apprentices
Engage in day release training and receive on-the-job guidance from experienced mentors and engineers
Training Outcome:
Upon completion of this apprenticeship, there are many internal opportunities within the company
Many of our previous apprentices have become lead engineers and take control of their own team and projects
Employer Description:Johnson Controls is a global leader in technology and industry, serving customers in over 150 countries. Our mission is to create intelligent buildings, efficient energy solutions, and integrated infrastructure. We welcome individuals with a passion for engineering to join us in shaping a better tomorrow through our diverse range of projects and opportunities.Working Hours :Monday to Friday. Inclusive of a lunch break directed by your manager. Hours may vary depending on customer and team requirements.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,Initiative....Read more...
You will be working in operational training, developing as an apprentice to become an operational training specialist. You will be supporting the training and compliance manager to administer training needs across the UK business.
The Training administrator role will involve working as part of a team and independently on occasions. The role will involve supporting the development, implementation and continuous improvement of training delivery. You will develop key skills and behaviours to support your own progression towards training delivery and management responsibilities.
The responsibilities of the role are to support and engage with different parts of the business and interact with both internal employees and external suppliers. With a focus on adding value, the role of operational training administrator contributes to the efficiency of our training delivery, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required will support the development of a wide range of skills.
The operational training administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing further skills. The training operational administrator is also expected to show initiative, managing priorities and their own time, problem-solving skills, decision-making and the potential for training management responsibilities.
Specific responsibilities will include but not be limited to…….
To learn, understand and then maintain the businesses operational training system
To learn how to manage any shared inboxes and respond in line with service level agreements in place
To learn how to carry out administrative tasks for any in house operational training
Helping with data collation for reporting on training delivery and meeting audit requirements
Training:
Training will take place in the workplace
Training Outcome:
Progression within the Learning and Development team
Employer Description:Our Technical Apprenticeship programme is developed for individuals with a passion for construction and engineering. It combines college and work-based training, allowing you to build your skills and gain a recognised qualification while working on some of the most exciting projects in the UK.Working Hours :Monday to Friday
8:30am- 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
The specific duties and responsibilities will include:
Supporting your team to progress cases and meet deadlines
Maintaining case management diaries
Preparing billing requests and attaching the appropriate authority and payment request for manager review
Creating basic standard documents and reports for completion/review by senior employees and ensuring all prompts are left in the document for further review where necessary
Accurate logging of creditor claims on the IPS system
Completing and assisting with periodic case reviews
Completing Anti money laundering checks and preparation of letters of engagement
Achieving statutory and regulatory compliance
Dealing with directors of insolvent companies
Dealing with creditor or other enquiries
Having responsibility for additional ad hoc tasks as required
How you will be supported:
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.
What will happen next:
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
More about this vacancy and any others you are suitable for
Any training you need to complete
How you could get there:
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.Training Outcome:
Possible progression within the company and progression onto the next level apprenticeship
Employer Description:Leonard Curtis is a market leading professional services provider operating across the UK and Channel Islands. Since our formation we’ve supported business owners and advisors by listening and offering practical solutions and tailored advice. Our expert team of specialists deliver positive strategic advice across restructuring and insolvency, funding and law across 29 offices and we remain the largest independent restructuring firm in the UK.Working Hours :Monday to Friday, working hours to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Hardworking,Punctual,Enthusiastic,Good timekeeping,Conscientious,Methodical,Numerical skills,Able to prioritise,Self-motivated,Positive attitude,Eager to learn....Read more...
Huddle organises the bills for tenants in shared accommodation. We send energy bills each month to customers. This role is to support this monthly billing process
You will work with the customer service team to resolve invoice requests and disputes in a timely manner. You will report to the current billing manager
Key responsibilities:
Checking the monthly invoices
Looking for anomalies in billing and resolving them before bill run is executed
Reconcile the bill run month to month
Updating data in the billing system
Working directly with the energy supplier resolving issues with meter reads and meters
We’re looking for a diligent team member who’ll ensure continuity of customer bills, proactively resolving issues.
Ideal skills:
At least 1 year of relevant work experience preferred and/or a recent graduate, Upper Second or first
Accurate, efficient and organised with the ability to prioritise tasks as needed
Good attention to detail
Experience of office software preferred
Professional, confident and diplomatic when liaising with others
Training:
This role is supported by a Business Administration Level 3 apprenticeship standard qualification, delivered by the apprenticeship college
This training will be delivered via live virtual sessions twice monthly using IT specific sessions, workshops and theatre-based learning to deliver the standard. Ongoing skills coach support will also be provided
Training Outcome:
Upon completion of the apprenticeship you will have an opportunity to continue in the organisations as a permanent member of staff
Employer Description:Huddle is a utilities company based in Leeds and London delivering household bills in an easy to manage package saving you both time and money. Huddle takes all of the stress out of organising your bills and gives you one simple payment with no hidden surprises, no hassle and no fuss. We offer great value, friendly customer service and - perhaps most importantly - financial security.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Main Responsibilities
Provide business support for the whole organisation to deliver services to all older people within the county of Hertfordshire.
Maintain the offices as a safe and productive place to work.
Provide IT support and business administration.
Prepare events and marketing materials.
Complete Business Administration Level 3 Apprenticeship course.
Observe AUKH values and demonstrate its behaviours.
Key tasks
Maintain office facilities, including printers, a franking machine, phones, signage, etc., and handle deliveries and posts.
Ensure the safety of the offices by executing the health and safety policy, including fire safety and first aid.
Manage stationery, events and marketing materials, including placing orders and distributing them.
Order and deliver equipment and any other items required by the organisation.
Prepare, distribute, and provide induction for IT equipment, such as laptops and phones.
Administer and deliver induction for our Case Management System (CharityLog), Microsoft SharePoint, Office 365 and other systems we use.
Working with our IT support service, respond to IT issues for our staff.
Manage the Age UK Hertfordshire website and handle public complaints, feedback and donations.
Provide support in maintaining policies and procedures and produce reports for the Senior Management Team.
Be a point of contact for issues for our staff.
Maintain client and staff confidentiality at all times.
Carry out other relevant work as agreed with the line manager.
Training:An apprenticeship includes regular training with a college or other training organisation.At least 20% of your working hours will be spent training or studying.Training Outcome:Once the apprenticeship is completed, there is an opportunity to progress to the Business Support Coordinator role.Employer Description:Age UK Hertfordshire is a charity with the simple, yet vital, mission: “To support older people by delivering services that help make later life fulfilling and enjoyable experience”. Every year we reach thousands of older people and their carers, and have a high level of recognition across the County’s statutory authorities, voluntary sector and the public. Our services – some developed and delivered in productive partnerships – include “Active Ageing” Day clubs, Help in the Home, Dementia Support, Befriending and In-Touch Telephone Support, Nutrition and Dietetics Service, Hospital and Community “Navigation”, and Information and Advice.
This role will include occasional visits to other offices, clubs or events around Hertfordshire and also some flexibility to work from home.Working Hours :Mon - Fri 9am - 4:30pm including 30 mins unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Main duties:
To regularly review, develop and monitor the curriculum and activities available to children to ensure that the high standards of childcare are maintained
Provide for the safety and well-being of children, taking account of their social, recreational and individual needs and to keep appropriate records of evidence, observations and assessment on the IT system
Attend training courses for personal professional development purposes and to disseminate information from these to other staff
Ensure that all Policies and Procedures set down by the nursery are adhered to
Work together as part of team to ensure appropriate delivery of nurturing / recreational activities for children attending
Ensure that health and safety procedures are carried out in the room and report and accidents or incidents through the relevant system
Assess, record and report on the development, progress and attainment of children using the Nursery management software
Be willing and able to travel between sites depending on urgent business need
Specific Duties:
Promote positive relationships and interactions between all adults and children involved in the setting
To have excellent knowledge of children for whom you are responsible as a Key Person including their background, home life and next steps
To plan specific activities for children for whom you are responsible as a Key Person to address their next steps, keeping in mind the intent, implementation and impact of these activities
Ensure parents / carers are well informed of their children’s progress and are always welcome in the setting
Attend and participate in parent / staff meetings and other meetings as may be relevant
Monitor children for the identification of possible special needs and discuss any concerns with the Nursery Manager/ SENCO
Comply with all OFSTED requirements
Act appropriately in an emergency situation ensuring that the safety and well- being of children is paramount at all times
Provide a warm and caring environment for the children whilst always having regards for their individual needs
Encourage the active participation of all children
Carry out any other occasional reasonable duties as requested by managers
How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.
What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
More about this vacancy and any others you are suitable for
Any training you need to complete
What the next steps will be
How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.Training Outcome:Possible progression within the company and progression onto the next level apprenticeship.Employer Description:Our Vision is simple; to nurture and grow happy, healthy and inquisitive little achievers. Our Mission; is to take every child down a path of magical adventure and be recognised as the kite mark for creative learning delivered by exceptional, passionate professionals. Our Values;We are a team – we have a passion for excellence, we are uncompromising on our values. We are fun – we live and breathe Early Years and make it enjoyable. We are approachable – we explore solutions rather than focusing on problems. We are professional – relationships and teams are key, we treat everyone with respect. We are ethical – we work hard to ensure our nurseries have a positive impact on the world we live in. Working Hours :Monday to Friday, hours to be confirmed.Skills: Communication skills,Attention to detail,Team working,Creative,Patience,Driven,Flexible,Friendly,Approachable,Confident....Read more...
What you’ll be up to:
You will join the design department that specialises in creating fire suppression systems for industrial and commercial markets
An experienced design engineer will guide you, teaching you the fundamentals of design engineering
You will familiarise yourself with tools like AutoCAD, Revit 3D modelling, and other design-specific software to gain direct experience in system design
This apprenticeship is a highly technical role where you'll create detailed designs and calculations for various fire suppression systems, complying with industry and legislative standards
You will visit client locations, collaborate with colleagues to conduct surveys, and develop design plans based on the gathered information
This role will require travel to clients on a national basis occasionally. The company will cover the costs of travel, accommodation, and meals
Training:College or Training Organisation:
Train'd Up
Your Training Course:
You will gain a level 3 Engineering Design Technician qualification
Your Training Plan:
You will have a day release to train but this will be done remotely
Training Outcome:Upon completion of this apprenticeship there are many internal opportunities within the company. Many of our previous apprentices have become lead design engineers and take control of their own team and projects.Employer Description:Johnson Controls is a global leader in technology and industry, serving customers in over 150 countries. Our mission is to create intelligent buildings, efficient energy solutions, and integrated infrastructure. We welcome individuals with a passion for engineering to join us in shaping a better tomorrow through our diverse range of projects and opportunities.Working Hours :Your normal working hours are 37.5 hours per week, Monday to Friday. Inclusive of a lunch break directed by your manager. Hours may vary depending on customer and team requirements.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working....Read more...
· During this apprenticeship, you will learn essential design concepts for all products and equipment related to our Global Marine and Navy department.
· You will learn 2D AutoCAD design and engineering drawing concepts.
· You will gain knowledge on fire protection calculations and system component selection.
· You will understand fire protection engineering methods and principles related to the International Maritime Organisation and Naval requirements.
· You will assist lead engineers with fire protection design concepts and calculations.
· You will work closely with the broader engineering team and assist in project estimation.
· An apprenticeship with us will see you building new skills, while applying your knowledge to real-world live projects.
· There will be plenty of opportunities to explore your potential and you’ll enjoy full support from the marine team.
· You will be required to ensure that you adhere to safe working practices and also be able to take instructions and act upon them in a prompt and professional manner.Training:
You will gain a level 3 Engineering Design Technician qualification
You will have a day release to train but this will be done remotely
Training Outcome:
Upon completion of this apprenticeship there are many internal opportunities within the company
Many of our previous apprentices have become lead design engineers and take control of their own team and projects
Employer Description:Johnson Controls is a global leader in technology and industry, serving customers in over 150 countries. Our mission is to create intelligent buildings, efficient energy solutions, and integrated infrastructure. We welcome individuals with a passion for engineering to join us in shaping a better tomorrow through our diverse range of projects and opportunities.Working Hours :Monday to Friday. Inclusive of a lunch break directed by your manager. Hours may vary depending on customer and team requirements.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Role: Field Service Engineer
Contract Type: Permanent
Starting Salary: £Neg + Benefits + company vehcile + expenses + phone
Hours: Mon-Fri 9am-5pm (must be flexible, hours often vary, and occasional overnight stays will be required)
Area to Cover: Southwest to East of England
Our client is an established supplier and service provider of advanced laser systems and is seeking an experienced Field Service Engineer to deliver high-quality technical support to their customer base across the region.
As a Field Service Engineer, you will play a key role in ensuring the reliable performance and longevity of advanced laser systems across a diverse customer base. This includes carrying out scheduled maintenance visits, responding to technical service requests, diagnosing/resolving faults, and delivering professional on-site support and training. You will work closely with the central service team to coordinate activities while maintaining high standards of customer service.
Responsibilities:
- Attend customer sites to service and repair laser systems across a specified product range, as directed.
- Install new systems and deliver customer training.
- Confidently provide on-site training sessions.
- Complete comprehensive and accurate Service Reports for each visit, following company procedures.
- Maintain regular communication with the customer service team and reporting manager.
- Participate in training sessions and meetings at the company’s head office in Kent.
- Assist with system demonstrations both at the head office and in the field.
- Undertake any additional duties appropriate to the role, as required.
Job Requirements:
- Proven experience servicing and maintaining advanced laser systems, with a strong understanding of relevant design software packages.
- Experience with Universal Laser Systems or equivalent US/Chinese models
- Full, clean UK driving licence.
- Hold a LEV (Local Exhaust Ventilation) qualification.
- Strong customer service and communication skills.
What Is Offered:
- Fully stocked company vehicle
- Paid expenses, plus mobile phone and iPad
- 25 days annual leave plus bank holidays
- Full training
- Supportive and friendly working environment
- Company uniform
- Strong problem-solving abilities
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
....Read more...
The main purpose of the Customer Service Operator is to deliver effective and efficient customer-facing services, by processing maintenance, undertaking compliance-related tasks and resolving customer requests/queries/complaints.
Management for all customer queries/requests/complaints received in Customer Services from Amey employees, clients and contractors.
Answering high volumes of calls within agreed targets for each contract.
Ensuring excellent levels of customer service and service delivery are maintained and exceeded.
Process calls, e-mail, and web requests via Amey’s chosen software.
Job ownership of all processed requests through to completion. This will include progress chasing and liaison with clients and on-site staff.
Escalating customer requests / queries / complaints as appropriate.
Understanding relevant contract response times and Service Level Agreements in the transacting of customer queries/requests/complaints.
General Customer service activities
General Administration tasks that are required for normal functioning and out of scope projects for Customer Services.
Completion of all shift responsibilities, such as, monitoring of web events, e-mail events, and external web applications systems and running of daily/weekly/monthly reports.
Demonstrate confidence in daily responsibilities and system use for existing and new clients.
Proactively following up to see cases through to completion, and making proactive outbound telephone calls.
Ensuring a high level of attention to detail in all work tasks, i.e., cases, reports, requests.
Adhering to Amey company policy and Customer Services processes.
Record and report any ‘non-compliance’ issues to a Team Leader/Manager as soon as practicable.
To provide regular management information reports as and when required.
Assist in the delivery of targeted Customer Services training to new employees as and when required.
Assistance in the creation and analysis of performance/improvement reports, to be sent to the Customer Services Manager at the end of each month.
Scheduling responsive and planned appointments for field-based operatives across the business.
Training:As part of your apprenticeship, you will be enroled onto a Customer Service Practitioner level 2 apprenticeship which will take approximately 15 months to complete. You will be fully supported by our partnered college to achieve this qualification, having 1-2-1 advice and support, e-learning materials, and a whole team of experts on hand for advice and technical knowledge at your office. Training Outcome:Throughout your programme, you will receive first-class mentoring and a structured learning and development programme to enable your professional and personal development. Employer Description:Amey is a leading infrastructure services and engineering company. Our 11,000 people are behind the critical services the country relies on every day and we each take personal pride in our public service. Our unique engineering and operations experience, together with data driven insight from our consulting business, delivers better results for our clients. We are trusted partners of Government – both national and local – managing assets and complex projects that are vital to the country.Working Hours :Monday - Friday between 8:00am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Customer Service Coordinator Location: site based Service Centre (Ashford) TN23Permanent, Full time - 40 hrs per weekSalary/Band - £25,625.60 paExpected Start Date - ASAPPurpose of Job: To help to create an efficient and effective, friendly and courteous day to day customer service/order processing department.Main Duties and Responsibilities:
Order Analysis – Responsible for checking and identifying any errors made by the prescriber for the online orders. Responsible for reporting these errors daily and/or rectifying prior to manifesting the order to MillFlow, the computer system.Entering of Orders – Responsible for entering orders immediately onto the computer system in an effective manner when the order is received via a user, carer or family or from a prescriber who has not used the online system, i.e. fax.Scheduling of Orders – Responsible for making contact with service users and agreeing a convenient delivery/collection/service/test time. Responsible for scheduling and manifesting orders within set time frames.Van Runs – Responsible for organising the daily dispatch print runs for the supervisor at the service centre. Responsible for ensuring these runs are passed to the service centre within time scales set.Communication – Responsible for answering daily calls in a courteous/friendly manner. Responsible for communicating any issues with orders to the customer service supervisor that are unable to be resolved by yourself to ensure effective solution/outcome in all cases. Queries/Enquires – Responsible for dealing with all queries and enquires from prescribers, service users, carers and service centre staff.Administration – Responsible for the daily efficient running and accounting of all administrative operational systems within the clerical area of the service; all in line with Millbrook procedures.Stationery – Responsible for maintaining and accounting of company stationery. Liaise with customer service supervisor and, if not available, the service centre manager for shortages and inventory.Hardware – Ensure that the fax machine/photocopier and printer are maintained with the appropriate paper and toner, and are functional. Responsible for the safekeeping of your own computer. Any problems must be reported to the customer service supervisor.General – Responsible for helping out in any area of the service centre. You will be assigned to specific areas or tasks associated with customer service either on a permanent or temporary basis. Flexibility is therefore required to ensure that the service centre remains effective and efficient, and to manage and cover for other staff in their absence.Stock check – to assist with the annual stock checks, as required.Telephone Assessments – Subject to acceptance by the service Commissioners:Carry out telephone assisted self-assessments with service users, using set assessment algorithms developed by Millbrook’s occupational therapist. You will also be expected to work in close liaison with the Trusted Assessor Driver/Technician to ensure that service users receive quality and responsive services. Demonstrate willingness to be trained in this area with your customer service supervisor.Undertake the job in line with the Company appraisal competencies as follows:
Achieves business results and adds value to the serviceFocuses on internal and external customersBuilds and maintains effective teamwork with colleaguesEmbraces changePerform duties according to all Company policies, procedures and instructions.
This job description shall not limit your role; you will also be expected to carry out any other duties that your supervisor feels are within your capabilities and skill set. The above information may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops.Key Performance Indicators:
Orders processed and processed on system and their accuracyQueries, enquiries and complaints resolvedCompleted orders processed in a timely manner
Person Required:Skills:
Excellent communication skills are required to interact with internal staff, prescribers and service users.Must be able to work off their own initiative as well as part of a team.Computer Literate with a good working knowledge of Word and Excel.Excellent telephone manner.Excellent organisational skills with a good eye for detail.
Knowledge:
Previous experience within a busy customer service department.Previous experience of administration, order processing and scheduling of workloads would be a huge advantage.Experience with a similar type of role would be beneficial
Qualifications:
Qualified to GCSE level or equivalent.Any other qualification in IT or administration would be an advantage.
Other:
An enthusiastic and motivated individual who strives to succeed.Must be flexible, adaptable and positive in their approach to work.
Interested, please send your cv by return. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Applications are invited from commited and experienced Registered Nurses, Allied Health Professionals or Social Workers to lead the Supported Living team as Band 7 Manager within Adult Learning Disabilites Service on the beautiful Island of Guernsey, in the Channel Islands.In the Supported Living Service, Service Users have a range of care and support services delivered to their door from an on-site care and support team. The Supported Living Team promote active support and independence within the scheme, in people’s homes and in the wider community. The Extra Care Scheme has amenities on site which include a restaurant and a hairdressers open to both residents and the public.Reporting to the Band 8A Service Manager you will:- Be responsible for the day to day management of a caseload of service users and staff team/s within the adult disability service- Be accountable for the ongoing review, monitoring and updating of care programmes- Be responsible and manage the allocated budget as delegated by the service manager, Adult Disability Services.- Manage a staff team supporting service users with their own tenancies. Support is provided to service users to meet their physical, social, intellectual and emotional needs. This may include mental health issues, behaviours that challenge services and/or physical disability necessitating the use of hoists etc.Guernsey provides a comprehensive and high quality Health and Social Care service to Adults with Learning Disabilities over 18 across the island.Please note; Guernsey has adopted the AfC banding system, but have applied their own salary scale, as above.The current Band 7 salary range is £55,578 to £73,085 plus an annual bonus of £1,605 and higher unsocial hours enhancements; 36% evening/Saturday and 72% Sunday/BH. (2026 salary review in process)Annual leave starts at 36 days up to 42 days with full credit for NHS service for annual leave and sick leave.The island of Guernsey is in the Channel Islands and has a population of 65,000. It has some of Britain's finest and best-kept beaches, an especially mild and sunny climate, and an offbeat, historic harbor town in St. Peter's Port, the island's capital.This unique integrated health service delivers a diverse range of services including diagnosing and treating patients in the island's acute hospital complex, and supporting people with in the wider community.Providing an excellent Learning Disabilities Service, supported by modern equipment and reliant on Healthcare professionals recruited to a high standard.Person requirements:NMC-Registered Learning Disabilities or Mental Health Nurse, or HCPC-registered Allied Health Professional or UK-registered Social Worker Significant post-graduate Adult Disabilites experience at Band 6 (or equivalent senior level) or higherCompletion of a recognised Teaching and Assessing/Mentorship qualification.To hold a current driving licenceThe benefits of working in Guernsey include: – A higher-than-UK salary. – An annual bonus of £1,605 – Registered Nurse applicants will recieve an additional £3,000 bonus on completion of two, then four years service. – A flat rate 20% income tax. – No Council tax or VAT – A relocation payment of £5,000* – Three months initial free accommodation* – On-site Staff Accommodation or a generous allowance for private rental accommodation* – A continental lifestyle, where the people are friendly, and crime is very low. *Full T&C in relocation directiveFor an insight into Jarrodean as a Consultancy and for a summary of all current roles visit jarrodean.com If this role is not for you, please remember we offer a generous £500 Bonus for any successful friend or colleague referrals.....Read more...
Perform a range of duties to support the smooth running of a portfolio of properties alongside your Property Manager
Develop a detailed knowledge of the properties in your portfolio, building a strong rapport with residents and staff on site, as well as clients
Be a main point of contact for customers across a number of channels, including phone calls, emails, and our online Customer Portal
Ensure that incoming phone, e-mail and written enquiries from clients, residents, contractors etc, receive timely and appropriate responses
Give support to customers by answering their queries promptly and professionally through excellent communication at all times
Foster trust and confidence in Principle by providing a high quality service to customers at all times
Liaise as necessary with contractors to oversee planned, reactive, and remedial maintenance services through to completion across your developments
Ensure works are completed to the required standards, in consultation with Property Managers, keep residents updated with progress
Effectively work with contractors and supply partners to deliver high quality services and good value for money for customers
Ensure insurance claims are efficiently administered
Work on our property management system, MRI Qube, to ensure it is maintained with correct customer records and outstanding actions are monitored
Provide administrative support to Property Managers to ensure all aspects of compliance and health & safety are adhered to in accordance with statutory requirements across your portfolio
Other Duties:
Office management duties including greeting visitors, managing post, receiving deliveries
Keys management
Attend and contribute to team, department and business meetings
Contribute business-wide initiatives as required
Any other duties commensurate with the nature of the post.
This is not exhaustive and will be reviewed periodically when adjustments may be made. Training:Business Administrator Level 3 Training Outcome:Successful complete a Business Admin Level 3 ApprenticeshipEmployer Description:Principle is a forward-thinking, customer-focused managing agent providing professional property management services nationwide. Principle manages modern apartment buildings, traditional blocks of flats, mixed use developments, private housing estates and private rented sector (PRS) developments, as well as portfolios of rented properties for residential or commercial landlords. It is our vision to positively impact the everyday lives of our communities and this vision guides us to deliver the highest level of property management services to our clients and customers. Working Hours :Monday - FridaySkills: Communication skills,Organisation skills,Problem solving skills,Administrative skills....Read more...
Carry out follow-up calls to sales leads to book demonstrations
Send sales information via email
Process sales leads generated by marketing activities
Handle incoming sales calls
Process customer orders
Liaise with the operations team to ensure compliance and timely order placement
Manage back-order items and update the relevant Account Manager
Develop and maintain strong internal and external relationships
Perform general administrative duties and support management requests as required
Conduct cold calling and prospecting of new and existing customers
Send information to the sales team via the CRM system
Organise appointments for the sales team
Training:You will be required to attend the City Hub campus one Monday each month to join the other apprentices. During this session, you will receive work to complete over the month, which will then be marked with feedback provided. You will also have one-to-one reviews every 4–6 weeks via Teams, along with additional tasks set by your employer either on Teams or face to face. Review meetings with your assessor and employer will take place every 12 weeks, held either in person or via Teams.Training Outcome:Potential opportunity for a permanent role within the company following successful completion of the apprenticeship.
Due to significant growth, we are looking for like-minded individuals who can work with us to support a period of growth. Hard work and dedication doesn’t go unnoticed and you will be rewarded with further opportunities. We offer yearly pay salary increases and you will be put into our employee profit share scheme.Employer Description:Parksafe Group are a family business based in the heart of Nottinghamshire, we supply and manufacture a comprehensive range of reliable, quality assured vehicle safety solutions for the Automotive industry. We have supplied the automotive industry for over 30 years which has established us as a leading automotive product supplier.
Quality products and exceptional customer service ensures our Parksafe, Parksafe On Demand, Parksafe Connect & IROAD Dash Cameras are the go to brands of the industry.Working Hours :Monday - Friday, 08.30 - 16.30.
30 min lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Water Efficiency Plumber x 2Location(s): Midlands with some National travel - Full Driving Licence essential Salary Band: £30k - £35k subject to experience. Attractive bonus up to £200 per month.Contract: Full Time - 40-hour weeksEquipment: Vehicle (van), smart phone, associated equipment.OverviewAqualogic are the UK leaders in water efficiency and demand management. We provide services to many of the major water utility companies and their customers, providing professional support services assisting to manage water demand and losses.We currently require plumbers to build on our excellent team of Home Water Efficiency experts across the Midlands area with some National travel.We require enthusiastic, passionate, and talented people to join the team within one of our flagship contracts with Severn Trent Water. The successful candidates must be an enthusiastic communicator who is able to engage with customers across the spectrum.If you’re interested in sustainability, technology and practical working, send in a copy of your CV.ResponsibilitiesThe successful applicant will be given a company van and will be carrying out the following throughout South Yorkshire.Leaking Toilets
You will be responsible for diagnosing and repairing leaking toilets referred to you by You will diagnose and repair leaking toilets, referred by our water efficiency team, in both domestic and commercial environments.Tasks will include general maintenance, fault diagnosis, replacing defective parts, and ensuring toilets operate efficiently.
Urinal Controls
You will also be inspecting urinals to determine whether they are uncontrolled. If so, you will install a urinal control fitting. If a control is already present, you will assess whether it is functioning correctly, and if found to be faulty, replace it with a new Aqualogic Hydrocell unit. Accuracy and attention to detail are essential to ensure efficient and compliant water use. Full training will be given.
Water Efficiency Checks
You will visit homes and small to medium-sized businesses (e.g. shops, cafés, offices) that are interested in reducing water use and saving money.Your role will involve conducting water efficiency audits, assessing plumbing fixtures, measuring flow rates, identifying leaks, and installing water-saving devices where necessary. You will also take meter readings and input vital data into our system using provided IT equipment.As a water-saving expert, you’ll offer practical advice, promote innovative technologies, and most importantly, deliver an outstanding, meaningful service.
GeneralThis role requires strong problem-solving skills and a meticulous approach to identifying the root causes of leaks and delivering effective solutions.Please note: This position does not involve structural repairs, carpentry, or work on surrounding floors, walls, tiles, or other affected surfaces. Your focus will be exclusively on the plumbing components of the toilet system.You will represent Aqualogic and our water company clients with professionalism, expertise, and confidence. This role is ideal for individuals committed to tackling climate and sustainability challenges.Main Duties:
Visiting domestic & commercial properties, liaising with customers and occupants.Providing water saving guidance and behavioural change advice.Fitting the recommended water saving items.Fixing leaking toiletsData inputting into My Water app and other specialist tools, using dedicated software for data capture via smartphone/tablet as well as MS Office.Assist Project Manager and planning team to deliver the best service in the industry (we have 95% satisfaction rating).Occasional weekend work may be required
Qualifications:
City & Guilds Level 2 Plumbing NVQ National Water Hygiene ‘The Blue Card’ preferred although training will be provided Education: GCSEs including Maths and EnglishFull UK driving licence: essential
INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
The IT Technician plays a crucial role in maintaining and supporting the IT infrastructure across the Learning Trust. The role involves ensuring seamless network and internet connectivity, maintaining security, responding to IT support requests, and assisting staff and students with IT-related issues.
You will be based at Taverham High School for the most part, but you may be required to work at other locations.
What You’ll Be Doing:
Resolving IT issues and service requests via the central helpdesk
Installing, maintaining, and troubleshooting hardware, software, and network infrastructure
Managing user access to school systems and networks
Supporting cybersecurity and compliance with GDPR and data protection laws
Assisting staff and students with IT-related queries and training
Contributing to IT projects and supporting system upgrades
Maintenance and Support of Trust IT Network
Installation of hardware and software on workstations
Setting up new users onto the network and online services
Remove users from these systems when they have left the school
Setting up, checking and packing away sets of iPads, laptops, etc. when booked
Setting up new equipment
Routine maintenance of hardware and software, including replacing printer consumables and fixing paper jams, and cleaning projector filters
Security marking and keeping an inventory of equipment
As part of the IT Support team, they maintain networking infrastructure, including all Wi-Fi, switches, servers and associated devices
Identify and inform areas that will improve school IT security
Provide on-the-ground technical support for implementing project activities
Contribute to the project goals and objectives
Complete individual project tasks within the expected time frame
Collaborate with other team members
Communicate with the IT manager about roadblocks
Audio Visual
To set up audio/visual equipment as required by teaching staff and to take appropriate action with regard to wiping off material
To closely monitor the use of audio/visual materials and equipment, and reclaim after use
To ensure that all resources are secure at all times when not in use
To demonstrate the use of audio/visual and other resources and to assist students and staff in accessing the information required
To set up audio/visual equipment for assemblies, working with the relevant staff and students for each event
Film and/or broadcast events (staff training, in-house school productions, PE exams, for example) and edit the videos to requirements
To assist with maintaining and erecting staging, sound and AV equipment as and when required
To be responsible for the production of audio/visual materials for both internal and external uses for the promotion of/use by the school
Ensure that Copyright Licencing Authority guidelines are adhered to
Assist staff on correct network procedures and use of new software
Assist where necessary with the IT provision across Enrich Learning Trust
To attend on up to five agreed and specific evening events, to provide technical support
To have due regard for safeguarding and promoting the welfare of children
To maintain staff and pupil confidentiality
Assist in cyber incident response
Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :Monday - Thursday 8am - 4pm.
Friday 8am - 3.30pm.Skills: Organisation skills,Administrative skills,Knowledge of Networks,Knowledge of Active Directory,MS Office,Experience in installs/upgrade,Building/maintaining hardware,Time Management....Read more...
The business is looking for an Apprentice to train alongside our existing experienced team of Process Operators. As an apprentice, you will study a range of programmes working towards a Process Industry Manufacturing Technician L3 Apprenticeship standard, covering a variety of skills and qualifications while earning a wage and completing invaluable practical skills in industry. You will be working alongside a mentor and assisting the experienced process shift team with the following duties:
Main Duties and Responsibilities:
Start up and shut down the plant process as per operating procedures
Operating the plant and process within the set production and safety parameters
Take samples as per the sampling schedule and procedure
Complete daily logs and make notes of operational events, and communicate with the Shift Team Leader and the oncoming shift team
Assist in the commissioning of new plant and equipment
Carry out permit to work isolations, de-isolations
Report any Health and Safety issues/incidents via the CATS reporting system
Report any Engineering issues via the MAXIMO work order system
Ensure good housekeeping standards are maintained on the plant.
Other responsibilities:
Ensure correct stock control of any raw materials used on plant
Ensure control of emergency equipment and PPE in the area
Ensure correct control of any waste streams and assist in the management of the controlled waste zone
Initially, you will be based at the CATCH facility (Immingham) followed by being on site following a shift pattern. However, whilst apprentices are required to work both day and night shifts, individual arrangements will be provided to facilitate day release for college attendance if required.
Transport to the college is provided, and there are two pick-up points: Hull Bus Station, Humber Bridge. Following block training at CATCH you will be based at the Hull plant, Saltend, Hedon, Hull, HU12 8DS.
There will be some working at height and in confined spaces, with PPE required when working with chemicals. This is a 24/7 industry:
This position will involve shift work once initial training is undertaken, and agreed shift allowances will be paid at this time.
*New applicants who meet the entry requirements of the role will be contacted by the Apprentice Employment Agency team to discuss their application and the apprenticeship in further detail. Please ensure you provide up-to-date contact details and check your junk folder in case of redirected emails. Failure to respond to communications will result in your application being withdrawn.Training:During this three-year programme, you will undertake 'off the job' training at CATCH Training Centre, Stallingborough, for the first 10 months, followed by the remaining duration onsite, where you will receive specific on-the-job training by an experienced mentor/supervisor/line manager.
You will also be supported by a dedicated assessor who will guide and mentor you throughout your apprenticeship.
You will undertake the Process Industry Manufacturing Technician L3 Standard Apprenticeship, and you will be required to undertake an end-point assessment.
Apprentices must complete a level 3 or 4 qualification in a science or technology discipline relevant to their occupation prior to completing the apprenticeship’s end-point assessment.
Successful achievement of the end-point assessment will lead to final certification of the apprenticeship.Training Outcome:Progression to Process Technician / Shift Team Leader and beyond, subject to performance.Employer Description:SoarnoL™ (EVOH) is produced in Europe at Mitsubishi Chemical UK facility in Hull, UK. Additional facilities are located in Japan and America. Formally Nippon Gohsei UK Limited, now part of the Mitsubishi Chemical global Company.Working Hours :Monday-Friday / Shift Rota once on site. Due to shifts and insurance purposes, you must be over 18.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness,Enthusiastic,Punctual....Read more...
Receive visitors and telephone calls in a professional manner and deal with requests and queries or route calls to the right person
Use the Company’s business management system (currently PASS) to record accurate details of conversations with clients and staff and communicate this to others using e-mails, texts and other means as appropriate
Work with the Trainer to book new staff on their induction training and established staff onto their annual refresher training
Chase up non-attenders in accordance with the Company’s training policy
Keep the training matrix up to date so that it accurately reflects all the training undertaken by staff
Assist with the recruitment of staff by; creating and placing adverts on Facebook, job Boards and other media,monitoring for responses and making timely contact with candidates, encouraging them to attend for interview
Arrange timely interviews, booking the appointments in staff diaries and preparing the necessary paperwork
Completing post-offer recruitment checks ensuring all legal requirements; DBS, references are met prior to shadowing
Compiling paper and electronic personnel records
Supplying new recruits with uniform, equipment and company identification
Media and Communications on behalf of the Care Manager and Director, support where require the maintenance of the Company’s Facebook page, website content and other media communications, ensuring social and other media is kept active and relevant by agreeing and sometimes creating news, post and adverts for all forms of media
Create and maintain staff and client personnel files. Periodically review them and update records such as driving licences and car insurance
Ensure that all electronic records and paper-based filing and archiving is up to date and tidy and maintained confidentially at all times
Contribute to ensuring that paper-based records that are no longer in use are archived in accordance with the Company’s filing and archiving policy, ensuring that they can be easily traced and retrieved should they be needed
Implement and help to maintain all associated administration policies
Contribute to Internal and External meetings as required
Contribute to the timely ordering of stock and stationery and check and sign for receipt of stock arriving into the Company as required
Contribute to office tidying, kitchen hygiene and recycling. Ensure that the Business Support and Care Managers are well informed of events, concerns, issues and complaints
Follow the Company’s mail and post procedures
Support the management of company vehicles in accordance with the Company’s Policies and Procedures
Maintain records for annual leave, sickness and other absences as necessary
The post holder may also be required to undertake additional duties from time to time, including deputising for other administrative staff as requested by the Business Support Manager
Training:
Business Administrator Level 3 Apprenticeship Standard
Work-based mentoring
One day every 2 weeks at Telford College
Assigned assessor to visit you regularly in the workplace
Training Outcome:
Once you have completed your Level 3, there is an option to develop within the company
Employer Description:Supreme Home Care provides comprehensive care services. Aside from standard care, we offer specialised services like out-of-hours and emergency care, reablement over a six-week period, rapid hospital discharge assistance, facilitating smooth transitions to long-term care arrangements, help with physical, learning and mental disabilities, as well as complex care.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working....Read more...
