1st Line Engineer

Are you ready to grow your IT career with a company that values your input, invests in your development, and gives you the freedom to work from anywhere? Impact IT is offering an exciting opportunity for a 1st Line Engineer to join a dynamic, forward-thinking team that supports regulated businesses and charities across the UK. This is more than just a helpdesk role, it's a chance to play a key part in delivering real solutions, building strong client relationships, and contributing to projects that make a difference. If you're someone who thrives on solving problems, values continuous learning, and wants to be part of a company that recognises your impact, this role is for you.

Impact IT is not your average IT support company. They're a trusted technology partner to regulated businesses and charities across the UK, providing everything from cutting-edge connectivity to complete hardware, software, and cybersecurity solutions. Their mission? To help clients transform technology from a cost into a true business asset. Impact IT handle everything so that their customers don't have to lift a finger.

What You'll Be Doing:

Provide responsive 1st Line supportMeet KPIs and contribute to continuous improvementPlay a role in delivering IT projectsConstantly seek to grow your skills and improve internal processes

This is a full-time remote position, Monday-Friday, 9am-6pm UK time. Some occasional out-of-hours or weekend work may be required.

What We're Looking For:

Must-haves:

1-2+ years in a 1st Line Support roleExperience within a Managed Service Provider (MSP)Comfortable across Microsoft, Apple, and Google tech stacksStrong grasp of service delivery best practicesExcellent communication and organisational skillsAbility to think creatively and manage client relationshipsBe London based to attend client sites

Bonus points for:

Knowledge of ConnectWise PSA, NinjaRMM, and BarracudaExperience ordering hardware, managing staff changes & licensingDrive for continuous personal and professional development

You'll thrive here if you're a team player who's reliable, process-driven, and always thinking a step ahead.

What's In It For You?

£24,000 - £26,000 per year (gross), depending on experience100% remote - work from anywhere30 days paid holiday, including bank holidaysAnnual pay reviews based on performance and holiday usageClear KPIs, structured onboarding, and a culture of continuous learning

Ready to Make Your Mark?

If you're someone who brings integrity, curiosity, and a passion for solving problems, we want to hear from you. Join a team where your input matters, your growth is supported, and your work truly makes an impact.

Apply now and become the trusted tech hero our clients rely on!

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