Job Title: Sales & Customer SupportLocation: Peterborough
Hours: 0900-1700 Monday to FridayPay: £12.45per hour £24,277.00 per annum
About the Role:Our client has an exciting opportunity for a dynamic and customer-focused individual to join their growing team as a Sales & Customer Support Specialist. This role, based in their sales office, has been created due to the continued expansion of the business.If you are a proactive, self-motivated professional with a positive, 'can-do' attitude, we would love to hear from you!Key Responsibilities:
Responding promptly and professionally to inbound sales inquiries via phone and email, assisting both new and existing customers.Preparing accurate and competitive quotes, while following up to secure sales.Delivering exceptional customer service by addressing queries and resolving issues efficiently.Maintaining accurate records and ensuring attention to detail in all administrative tasks.
What We're Looking For:
Experience: A minimum of one year in a Sales or Customer Service role is essential.Communication: Strong telephone communication skills with the ability to build rapport and maintain customer satisfaction.Customer-Focused: A genuine passion for helping customers and delivering results.Tech-Savvy: Proficiency in using computers and standard office software.Attributes: A self-starter who thrives under pressure, with exceptional organizational skills and attention to detail.
Working Hours:
Monday to Friday: 9:00 AM - 5:00 PM (30-minute lunch break).Full-time
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Office & Workspace Manager – East London, £35/40,000Office & Workspace ManagerSalary: £35/40,000 Location: East LondonCOREcruitment is working with a great client based in East London! They are looking for an Office & Workspace Manager to join their team. This role requires someone with exceptional customer service skills, strong organisational abilities, and a ‘can-do’ attitude.You will oversee a busy office, lead the Guest Services Team, and actively support key business functions, including building management, IT and telecoms, health and safety, and special projects. The ideal candidate will thrive under pressure and be adept at managing high volumes of tasks and projects while working with a diverse range of stakeholders. This role is a Monday – Friday role onsite 5 days a week.Key ResponsibilitiesOffice Management• Oversee daily administrative operations, including facilities inspections, ensuring spaces are maintained to a high standard.• Work closely with cleaning and waste management teams to deliver top-tier facility upkeep.• Coordinate office activities and ensure compliance with policies, while providing progress reports to inform strategic decisions.Front Desk Management• Manage the Front Desk operations efficiently, ensuring all systems and processes run smoothly.• Respond promptly to internal requests and provide administrative support under tight deadlines.• Ensure the seamless execution of all office-related administrative tasks.Workspace Management• Support the operations of flexible workspaces, from handling enquiries and contracts to onsite management.• Build strong relationships with tenants, becoming their main point of contact and ensuring their needs are met.Supplier & Contractor Coordination• Assist in procuring products and services for office operations.• Oversee suppliers and contractors onsite, ensuring adherence to company policies and procedures.IT & Telecoms• Ensure software systems are updated with relevant data and compile reports for senior management.• Act as a liaison between the organization and external IT support services to maintain effective system management.• Experience with Salesforce is preferred.Finance Administration• Manage purchase orders, invoicing, and credit card receipts.• Provide administrative support for departmental budgets and special projects.Skills and Qualifications• Office Management, Customer Service, and Reception expertise.• Strong organizational and multitasking abilities.• Proficiency in Microsoft Office Suite and Apple products.• Excellent time management, communication, and problem-solving skills.• Financial administration experience, including billing, invoicing, and order management.If this role aligns with your skills and ambitions, please apply today or send your CV to Sophie@corecruitment.com.....Read more...
Senior Design Engineer
The Company:
My client, a full system life-cycle manufacturer of secure communication systems, antennas, image technology and embedded computing are looking for a Senior Systems Design Engineer to join their growing team in Redditch. Their products can be found transmitting high bandwidth data across hostile terrain, enabling secure ticket sales on trains, processing colossal amounts of data or gathering scientific insight in the cold and crushing depths of the ocean floor!
Senior Design Engineer Key Responsibilities
- Evaluate and interpret project technical requirements to develop concept architectures / designs.
- Design and develop hardware solutions, from concept through to qualification / implementation / integration.
- Ensure all customer requirements are met throughout the development process, to demonstrate fulfilment of Verification and Validation activities.
- Support the development of test strategies and plans for formal qualification testing (including shock, vibration, EMC, Safety etc.)
- Produce and maintain any required design documentation.
- Play an active role in key milestone events such as Design Reviews, both internal and customer facing
- Support the build of initial prototypes / qualification systems.
- Supporting other Systems Engineering Team members with design information as required
- Knowledge of Project, Systems Engineering and Business lifecycles, with an understanding of Engineering activities at each stage of the lifecycle
- Provide support, as required, to other areas of the Business.
- Work with external suppliers and manufacturers; maintaining strong working relationships.
Senior Design Engineer Requirements:
- Experience in a Systems Engineering environment, ideally defence-related
- Designing products for harsh environments i.e. shock, vibration, thermal extremes working knowledge of Military Specifications and Standards is a benefit
- Extensive knowledge of Electrical / Electronic / Computer components and systems
- Knowledge of Mechanical Engineering fundamentals, processes, and standards
- Good understanding of EMC, particularly in systems design
- Experience of designing for longevity and useability / through-life support, for example consideration of Human Factors and Integrated Logistics Support requirements
- Competent at producing accurate and professional documentation
- Understands the need for configuration control, change management and security marking aspects of all types of documentation and drawings
- Experienced in managing own work and able to prioritise tasks to meet milestones
- Working in a multi-disciplined environment (mechanical, electrical, electronic, safety, human factors, security, software etc.)
- Good attention to detail, conscientious, and takes pride in work
- Able to work as part of a team as well as on own initiative
- Fully conversant with Microsoft Office Suite
- Due to the nature of the work carried out, all applicants must be eligible for SC Clearance
The following would be advantageous but are not essential:
- Knowledge of EU/UK safety and CE regulations would be an asset
Senior Design Engineer Benefits:
- 26 days holiday plus Bank Holidays increasing upon length of service.
- Discretionary annual bonus
- Pension 5% employee, 4% employer (salary sacrifice)
- Development opportunities relevant to your role
- Enrolled in Employee Share Scheme following 12 months service.
- Access to Westfield Healthcare scheme
- Cycle to work scheme.
- EV scheme.
What Next?
If youre a well-accomplished Senior Design Engineer, simply apply now or call/message Liam on 07483 100631 or email me on liam.nother@holtengineering.co.uk
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Job Title: Housing Customer Service Advisor Locations: Chelmsford, Essex CM1 (Hybrid after training) Contract Type: Temp ongoing Work Pattern: Both Full time and Part timeWe are looking for a contact centre advisor on a temporary term contact. As a Customer Service Advisor, you will be the first point of contact in providing outstanding customer service to a diverse range of customers and residents over the phone. You will be providing advice and assistance on a range of housing related enquiries, diagnosing, troubleshooting, and booking in repairs, fielding customer account queries and supporting vulnerable residents via the careline.The roles are based in the Central Chelmsford office with hybrid (office/WFH) working available upon completion of new starter training and a short probationary period. WFH options are granted once an initial sign-off period has been completed (typically four weeks, contingent on performance).Job Role –
Provide prompt, friendly, and professional assistance to customers and residents, addressing their inquiries and concerns with empathy and efficiency.
Offer advice and information on a wide range of housing-related topics, helping residents navigate their housing options and services.
Diagnose and troubleshoot issues, schedule repair appointments, and coordinate with maintenance teams to ensure timely and effective resolutions.
Field customer account queries, assist with billing inquiries, and provide guidance on payment options and account management.
Provide compassionate support to our most vulnerable residents via our careline service, ensuring they receive the assistance and resources they need.
Use your problem-solving skills to address and resolve customer issues, escalating complex cases to senior team members when necessary.
Maintain accurate and detailed records of customer interactions and transactions, ensuring data integrity and confidentiality.
Candidate Requirements –
Call centre experience
Excellent communication and problem-solving skills
Ability to establish genuine human connections with a diverse range of customers
Computer literacy and multitasking skills
Flexible and proactive approach to work
No previous housing experience or knowledge necessary
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk....Read more...
We are recruiting for a proactive Customer Relationship Executive to join this professional B2B customer service team on a permanent basis. If you’re passionate about delivering excellent service and thrive in a fast-paced, dynamic environment, we’d love to hear from you.
Key responsibilities for the Customer Relationship Executive
Processing customer orders via phone, email, and EDI
Handling queries related to inventory, pricing, and deliveries while resolving issues promptly
Managing technical enquiries using electronic parts diagrams as a first level of support before escalation
Building and maintaining strong relationships with customers and sales teams
Proactively resolving concerns and keeping customers updated on orders and returns
What We’re Looking For:
Proven experience in customer service and administration
Strong communication skills
Attention to detail
Able to work in a fast paced and demanding environment
Proficiency in Microsoft Office, SAP would be a beneficial but not essential
A proactive, solutions focused team player with excellent interpersonal skills
What’s In It for You?
As the Customer Relationship Executive, this is a fantastic opportunity to join an innovative market leading, company who prides itself on a positive culture, a strong brand and who offers real progression opportunities. You’ll work in bright, modern offices with excellent facilities.
Salary: Between £25,000 - £26,400
Hours: 37.5 hours a week (Monday to Friday, 8:30 AM – 5 PM)
Hybrid working model
Holidays: 26 days plus bank holidays
Training: Comprehensive training and onboarding
Benefits: Progression opportunities, volunteer days, pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, plenty of social events, and more!
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We are recruiting for a proactive Customer Relationship Executive to join this retail customer service team on a 12 month FTC initially however this will more than likely become a permanent role. If you’re passionate about delivering excellent service and thrive in a fast-paced, dynamic environment, we’d love to hear from you.
Key responsibilities for the Customer Relationship Executive
Processing customer orders via phone, email, and EDI
Handling queries related to inventory, pricing, and deliveries while resolving issues promptly
Managing technical enquiries using electronic parts diagrams as a first level of support before escalation
Building and maintaining strong relationships with customers and sales teams
Proactively resolving concerns and keeping customers updated on orders and returns
What We’re Looking For:
Proven experience in customer service and administration
Strong communication skills
Attention to detail
Able to work in a fast paced and demanding environment
Proficiency in Microsoft Office, SAP would be a beneficial but not essential
A proactive, solutions focused team player with excellent interpersonal skills
What’s In It for You?
As the Customer Relationship Executive, this is a fantastic opportunity to join an innovative market leading, company who prides itself on a positive culture, a strong brand and who offers real progression opportunities. You’ll work in bright, modern offices with excellent facilities.
Salary: Between £25,000 - £26,400
Hours: 37.5 hours a week (Monday to Friday, 8:30 AM – 5 PM)
Hybrid working model
Holidays: 26 days plus bank holidays
Training: Comprehensive training and onboarding
Benefits: Progression opportunities, volunteer days, pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, plenty of social events, and more!
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The role will be to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of the clinic, through support of functional areas, working across clients and consultants and resolving issues as requested. The flexibility and responsiveness required will allow you to develop a wide range of skills.
About Us:We are looking for a motivated and hard-working apprentice to join our team, we offer an exciting opportunity for a motivated individual to start a career in business administration. As an apprentice, you'll gain hands-on experience and be mentored by experienced colleagues in a supportive and dynamic environment.
Key Responsibilities:
General office administration (answering calls, managing emails)
Maintaining databases and updating records
Assisting with scheduling and meetings
Supporting financial tasks (invoicing, payments)
Coordinating internal and external communications
Contributing to project tracking and process improvements
Requirements:
Strong communication and organizational skills
Enthusiasm for learning and business administration
Basic proficiency with office software (Microsoft Office, Google Suite)
No prior experience required – full training provided
What We Offer:
Comprehensive apprenticeship training
A supportive team environment
Opportunities for career advancement after the apprenticeship
4 Days working/ 28 days annual leave including bank holidays
Training:During your apprenticeship you will be enrolled at Leeds City College (School of Business) and will complete the following programme:
Level 3 Business Administration Apprenticeship Standard:
This programme will allow the apprentice to develop their skills, knowledge and behaviours through the practical period at college as well as in the workplace doing on-the-job training. The broad purpose of the occupation is to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.Training Outcome:Possible progression to a permanent position at the end of a successful apprenticeship is highly likely.Employer Description:Providing private medical, GP, aesthetics, ultrasound / imaging, menopause, counselling and other health services to North Leeds via partner and independent practitioners.Working Hours :(Varies shifts between) Monday to Sunday, 7:45am - 8pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Software Knowledge,Conduct Research....Read more...
Our Housing client based in Staines-upon-Thames are currently recruiting for a Property Projects Case Manager to join their Repairs and Maintenance team as soon as possible.
This is full time, temporary position offering 35 hours per week at approx £24 per hour Umbrella LTD.
The purpose of the role is to provide case management support to Surveyors to ensure cases progress in a timely manner and to customer’s satisfaction.
Case management of property projects including legal disrepair cases, Aids & Adaptations, HHSRS cases (Awaab’s Law), customer’s home improvement requests and Latent Defects.
Responsibilities:
Effective and proactive management of specialist property projects from initial creation to completion, tracking project milestones, maintaining records, and ensuring contractual obligations and customer expectations are met by all parties.
To act as a dedicated point of contact for the customer to resolve and investigate any concerns that may arise concerning their repair and for the duration of the works.
To proactively work with Surveyors to overcome barriers to enable repairs to take place.
To manage any HHSRS cases (Awaab’s Law) in line with legislation ensuring timescales are adhered to.
To liaise with internal and external partners to ensure that each repair is being completed in the most timely and cost-effective way.
To manage legal action when required for access for works to take place, liaising with relevant operational teams. Liaise with Decant Team to minimize disruption to customers and cost to business where there is a requirement for a decant to enable works to proceed
Requirements:
Knowledge of current Housing Legislation and up to date case law.
Excellent customer service experience with the ability to communicate effectively with customers, translating technical updates in a way they can understand
Experience of working in a responsive repair environment
If interested please feel free to get in touch at james.glover@servicecare.org.uk or call James at Service Care Solutions on 01772 208967 ....Read more...
Kickstart your career and boost your experience in a leading customer focused organisation, where you’ll work as part of a supportive team. In this Customer / Call Centre Advisor role, you will be:
Making outbound telephone courtesy calls reminding customers of their appointments, and cancelling, rescheduling other appointments as well as receiving inbound telephone queries Ensuring all customer contact is recorded accurately and correctly using bespoke CRM systems Handling customers dissatisfaction with appropriate levels of empathy and professionalism, escalating when appropriate Other additional duties to support priorities of the Customer Engagement Centre
We would love to hear from you if you have the following:
Experience working in a customer focused environment Strong IT skills with the ability to pick up new systems quickly Ability to remain calm when under pressure and working in a fast-paced environment Excellent phone skills and complaint handling ability Worked in a similar environment Strong attention to detail and accuracy
This is a temporary role up until the end of February 2025. Working full time, Monday to Friday and is based in modern offices in the centre of Llandudno and is accessible using public transport. You'll be on an hourly rate of £11.44 plus benefits including weekly pay, holiday accrual and Ffit Conwy membership discount. If this role sounds like the perfect role for you, please get in touch and apply today! ....Read more...
Contacting new customers to explain the advantages of buying their company’s products or services
Maintaining excellent working relationships with existing customers
Building and maintaining a steady growth of new customers
Being the first point of contact for customer issues
All general administrative duties (database, telephone calls, emails, correspondence, filing)
Maintaining excellent working relationships with existing customers
Quoting rates to customers and negotiating as and when required
Working closely to a budget as set by the Sales Director
Close working relationships with suppliers
Close working with relationships with the Telesales Department
Being the first point of contact for customer issues
Working towards team and individual incentives
Ensuring repeat customer business with the use of investments
Negotiating with customers and suppliers to achieve the best price for both the company and the customer
Self-management of expenses, mileage and budget
Responsible for own administration
Attendance at monthly meetings and bi-annual conferences
Ensure that excellent customer relationships are maintained, by being available for customer queries as and when required
Liaison with the Sales Director on a continuous basis
Identifying and developing improvements to your customer area
Build and maintain a close working relationship with the staff across the company
Support in the promotion of business mission
Build and maintain close working relationships with suppliers and customers
Ensure that deadlines and objectives set
A strong and continuous focus on business development
Building and maintaining excellent customer relationships
Forward planning for business needs
This is not an exhaustive list and you are required to be flexible in your approach to carrying out your duties which may change time to time in order to reflect business need or for the company’s continuous improvement.Training:You will complete the Business Administrrator Apprenticeship Standard Level 3 and the Functional Skills in maths and English (if you do not have the GCSEs/GCSE grades or equivalent)
Training will be carried out within the workplace, there is NO day release.
Training will be carried out every 2-4 weeks.Training Outcome:If successful then a full time position within the organisation.Employer Description:We supply staff to healthcare service providers, rehabilitation units including hospitals, and other institutions that provide public or private health care and nursing services.Working Hours :Monday to Friday 8 hour shifts.
Exact hours will be discussed at the interview stage.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Self motivation and drive....Read more...
Product Specialist for Game Engines, required to focus on the production of Unreal Engine motion capture sequences and clips. As a VFX Product Owner you will help bring film company and game studio visions to life. You will need to understand customer needs, create demo show reels using game engines, for game players or TV and film blockbusters.
This role will cross many diverse functional teams, (software developers, researchers, designers, support and sales) delivering cutting edge precision motion capture and tracking systems.
Requirements
VFX, Games Design experience OR Bachelor???s degree in a related discipline.
Willing to travel.
Excellent verbal and written communication skills with attention to details.
Knowledge of Unreal Engine and Autodesk Maya and/or MotionBuilder.
Motion capture and games development understanding.
Exposure to Atlassian JIRA and Confluence.
Responsibilities
Engage with customers using game engines and create interactive demos to showcase best practices and user needs.
Make video learning material to support product releases.
Test and evaluate new software features.....Read more...
Product Specialist for Game Engines, required to focus on the production of Unreal Engine motion capture sequences and clips. As a VFX Product Owner you will help bring film company and game studio visions to life. You will need to understand customer needs, create demo show reels using game engines, for game players or TV and film blockbusters.
This role will cross many diverse functional teams, (software developers, researchers, designers, support and sales) delivering cutting edge precision motion capture and tracking systems.
Requirements
VFX, Games Design experience OR Bachelor???s degree in a related discipline.
Willing to travel.
Excellent verbal and written communication skills with attention to details.
Knowledge of Unreal Engine and Autodesk Maya and/or MotionBuilder.
Motion capture and games development understanding.
Exposure to Atlassian JIRA and Confluence.
Responsibilities
Engage with customers using game engines and create interactive demos to showcase best practices and user needs.
Make video learning material to support product releases.
Test and evaluate new software features.....Read more...
Service Engineer
Are you an experienced Service Engineer with a passion for technical problem-solving, who can also provide good customer service and advise?
We are looking for a Service Engineer to join our team, supporting the maintenance, repair, and calibration of specialist automotive air conditioning recharging machines.
This Service and Maintenance Engineers role would ideally suit a mechanic, vehicles technician or Technical Maintenance Engineer or Air Conditioning Engineer / Refrigeration Engineer who would like to put their technical skills to use to follow a different career path.
You will be joining a well-established business with an international reach but has a warm team orientated vibrant family feel.
Location: Birmingham, Coventry, Derby, Milton Keynes, Swindon, Northampton, Gloucester
Salary: £Negotiable DOE – Pension – Company Vehicle – Mobile Phone – 22 days Hols (plus BH 29 days total) – Remote
Key Responsibilities:
Be an experienced Service Engineer / Maintenance Engineer.
Experience Servicing and Repairing Garage Equipment, Machinery etc will be an advantage.
Be able to Service, calibrate, and repair company products.
Complete job sheets, including customer details, issues found, work carried out, and spare parts used.
Liaise with the Aftersales Support team on service and repair requests, providing timely feedback and updates.
Assist with in-house service and repair work for the AC machinery equipment range and diagnostic tools during quieter periods.
Support the sales team with product installations and deliver basic product training to end-users, as required.
Offer technical and product support to customers regarding equipment.
Proficient technical knowledge of automotive systems, ideally vehicle diagnostics and AC units.
Proficient in Microsoft Office and general computer use.
The Next Step:
To apply for this Service Engineers role please send your CV to Robert Cox Senior Recruitment Consultant at Glen Callum Associates Ltd on or call Rob on 07398 204832.
JOB REF: 4180RCD Service Engineer....Read more...
Service Engineer
Are you an experienced Service Engineer with a passion for technical problem-solving, who can also provide good customer service and advise?
We are looking for a Service Engineer to join our team, supporting the maintenance, repair, and calibration of specialist automotive air conditioning recharging machines.
This Service and Maintenance Engineers role would ideally suit a mechanic, vehicles technician or Technical Maintenance Engineer or Air Conditioning Engineer / Refrigeration Engineer who would like to put their technical skills to use to follow a different career path.
You will be joining a well-established business with an international reach but has a warm team orientated vibrant family feel.
Location: Birmingham, Coventry, Derby, Milton Keynes, Swindon, Northampton, Gloucester
Salary: £Negotiable DOE – Pension – Company Vehicle – Mobile Phone – 22 days Hols (plus BH 29 days total) – Remote
Key Responsibilities:
Be an experienced Service Engineer / Maintenance Engineer.
Experience Servicing and Repairing Garage Equipment, Machinery etc will be an advantage.
Be able to Service, calibrate, and repair company products.
Complete job sheets, including customer details, issues found, work carried out, and spare parts used.
Liaise with the Aftersales Support team on service and repair requests, providing timely feedback and updates.
Assist with in-house service and repair work for the AC machinery equipment range and diagnostic tools during quieter periods.
Support the sales team with product installations and deliver basic product training to end-users, as required.
Offer technical and product support to customers regarding equipment.
Proficient technical knowledge of automotive systems, ideally vehicle diagnostics and AC units.
Proficient in Microsoft Office and general computer use.
The Next Step:
To apply for this Service Engineers role please send your CV to Robert Cox Senior Recruitment Consultant at Glen Callum Associates Ltd on or call Rob on 07398 204832.
JOB REF: 4180RCD Service Engineer....Read more...
An opportunity has arisen for an Commissioning Engineer / Fire & Security Engineerto join a well-established fire and security services provider. This role offers excellent benefits and a salary range of £36,000 - £42,000.
As an Commissioning Engineer / Fire & Security Engineer, you will install and commission fire and security systems, ensuring efficient and high-quality service delivery.
You Will Be Responsible For:
* Installing and commissioning electronic fire and/or security systems to meet customer requirements.
* Providing reliable technical support to clients through phone and on-site assistance.
* Assisting and training team members to enhance operational efficiency.
* Managing equipment, including emergency van stock, to support job requirements.
* Conducting and following method statements and risk assessments.
What We Are Looking For:
* Previously worked as an Fire Engineer, Security Engineer, Installation Engineer, Commissioning Engineer, Security Systems Engineer, Commissioning Technician or in a similar role.
* Significant technical expertise in the fire and security systems industry.
* A customer-focused attitude with a commitment to providing high-quality service.
* Responsible for managing equipment, including emergency van stock.
* Ensure accurate paperwork and effective PDA use
What's On Offer:
* A competitive salary
* Performance incentives.
* A 9-day working fortnight for improved work-life balance.
* Comprehensive professional development and training opportunities.
* Access to wellness programmes and mental health support.
* Generous holiday entitlement, increasing with tenure.
* Death-in-service insurance
* Pension schemes.
* A supportive, inclusive company culture focused on employee wellbeing and growth.
This is a fantastic opportunity for an Commissioning Engineer / Fire & Security Engineer to join a dynamic teamand take the next step in your career!
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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The RoleCustomer Service Manager - Wigan - £50k per annumAre you an experienced Customer Service leader with a passion for operational excellence?We’re looking for a Customer Service Manager to lead our dedicated team in the fast-paced world of Parking Charge Notices (PCNs) and notice processing. This isn’t just about managing a call centre – it’s about reinventing how we serve our customers and drive continuous improvements. As the Customer Service Manager for our high-performing Wigan team, you’ll ensure over 2 million customer interactions annually are handled with efficiency, professionalism, and empathy. Do you want to shape the future of customer service in the parking industry and make a lasting impact on service delivery? What makes this role stand out?We’re looking for a visionary leader who understands that customer service in the parking world isn’t just about answering calls. It’s about providing solutions, adapting to challenges, and constantly evolving. You’ll lead a team of over 130 people, build a resilient and engaged workforce, and harness the latest technologies to make notice processing simpler, faster, and more customer friendly. Key Responsibilities:
Manage the overall operation of the Parking Customer Service, ensuring all service levels and quality standards for notice processing and customer contact are consistently met.Put the customer at the heart of the service, resolving complaints, queries, and escalations with empathy and professionalism.Conduct the recruitment, training, and development of a large, dynamic team, ensuring continuous staff growth, high morale, and a strong retention culture.Drive performance and attendance standards, ensuring the team operates in alignment with corporate policies while continuously improving service delivery.Implement innovative strategies that enhance resource utilisation, improve service delivery, and introduce best practices in notice processing and customer interactions.Build strong relationships with both internal teams and external partners to enhance service delivery and customer experience.What will you bring?
Industry Experience: You have experience in managing customer service operations, particularly in a high-volume or contact centre environment.Leadership Skills: You bring significant senior management experience, with the ability to inspire and manage large, high-performance teams.Customer-Focused: You understand the unique complexities of the parking industry and have a passion for delivering excellent customer service.Problem-Solving: You possess excellent analytical and problem-solving abilities, allowing you to resolve escalations and service issues effectively.Innovation: You have a track record of driving innovation in service delivery, using technology and data to continuously improve the customer experience.Resilience: You are adept at managing operations in a fast-paced, high-volume environment, always ensuring that the service is resilient, adaptable, and responsive.What We Offer You:Competitive salary: £50,000 with annual discretionary bonus. Comprehensive benefits: Pension scheme, healthcare and employee discount scheme.Generous holiday allowance: 25 days holiday plus 8 Bank holidays.Working Environment: Opportunity to work within a supportive and collaborative team.Development Opportunities: within the parking industry and beyond.Flexibility: Some travel and out-of-hours work will be required, but we prioritise work-life balance and support you in managing your time.Our Values: We are committed to putting our customers first, ensuring every contact is handled with respect, empathy, and professionalism. We value innovation, working together, and maintaining high standards of integrity. As part of our team, you’ll help us make a difference in the parking industry, delivering services that meet both customer needs and business goals.Ready to Lead?This is your chance to step into a role where you can make a real impact – not just on your team, but on the entire parking industry. If you’re looking for a role where innovation, challenge, and customer service excellence are at the forefront, we want to hear from you.Apply now and for your chance to revolutionise customer service in the parking industry!....Read more...
An exciting new job opportunity has just become available for a Technical Field Sales Engineer – Sensors, which can be based UK wide.
This role will cover UK and Ireland for Sensor products for a well-established company, who are based in Wokingham, Berkshire. You will be responsible for identifying new customers and growing the existing customer base within the territory to increase product sales in line with budgeted sales targets, as well as building and maintaining long-term relationships with both new and existing customers.
Responsibilities for the Technical Field Sales Engineer - Sensors - UK wide
Produce and implement a profitable Sales Strategy for growth across the UK and Ireland.
Prepare and present proposals, including technical specifications, pricing, and delivery schedules to win business and build customer satisfaction.
Build and develop strong customer relationships by understanding needs and requirements.
Educate clients and colleagues about the products, best use, practice and application.
Provide ongoing support, address any issues or concerns proactively.
Skills & Experience for the Technical Field Sales Engineer - Sensors - UK wide
Experience selling Sensor products, components and modules
Electronics Industry experience either with Distribution or Original Equipment Manufacturers (OEM’s)
APPLY NOW! For the Technical Field Sales Engineer - Sensors - UK Wide, by sending a cover letter and CV to TDrew@redlinegroup.Com or call 01582 878848 or 07961 158762.....Read more...
An exciting opportunity to work as a Data Scientist in world class health care insurance company. The position is within the Market Analytics team working alongside Lead Data Scientist. You will be delivering bespoke solutions to complex business problems to support customer experiences and commercial growth.
Candidate Requirements
Experience in languages R, Python, SAS and SQL.
Knowledge and deep understanding of Cloud environments such as GCP, AWS, Azure .
Experience in Marketing Analysis.
Experience in delivering end to end data science projects from build to deployment.....Read more...
An exciting opportunity to work as a Data Scientist in world class health care insurance company. The position is within the Market Analytics team working alongside Lead Data Scientist. You will be delivering bespoke solutions to complex business problems to support customer experiences and commercial growth.
Candidate Requirements
Experience in languages R, Python, SAS and SQL.
Knowledge and deep understanding of Cloud environments such as GCP, AWS, Azure .
Experience in Marketing Analysis.
Experience in delivering end to end data science projects from build to deployment.....Read more...
My client, a global leader in sensor-based solutions, is seeking a skilled and motivated Field Service Engineer in the South Midlands area to join their Track & Trace/Auto Ident Support team. This is a hands-on, commissioning-focused role involving both pre and post-sales project support, with responsibilities across installation, commissioning, and maintenance of Auto Ident & Track & Trace products.
About the Company:
A world-leading provider of sensor intelligence and application solutions, the company has established itself as a technology and market leader. With over 12,000 employees worldwide and a presence in more than 60 countries, they combine innovation with a commitment to excellence.
The Role:
The Field Service Engineer in the South Midlands area, will play a vital role in supporting cutting-edge sensor solutions for industrial applications. Based between the Midlands and Luton, the role involves:
Hands-on installation, commissioning, and support of Factory Automation (FA) and Logistics Automation (LA) products.
Providing preventive maintenance, repair, and breakdown support as required.
Conducting basic project management tasks to ensure projects are delivered on time and within budget.
Supporting customer trials, technical applications, and product demonstrations.
Delivering training sessions for customers and employees.
Collaborating with the Sales Team to drive sales and meet targets for FA/LA products.
Preparing and submitting accurate documentation for all site visits and project activities.
Essential Skills and Experience:
The ideal candidate for the Field Service Engineer role in the South Midlands Area will possess:
A minimum of BTEC in Electrical & Electronic Engineering or equivalent qualification.
Experience working in a customer project environment with commercial awareness.
Proficiency in commissioning using Graphical User Interfaces (GUI).
Strong communication skills and the ability to work independently and as part of a team.
Flexibility to travel across the UK and Europe, with occasional weekend work.
This is an opportunity to work with a company regularly ranked as a “Great Place to Work,” fostering an environment where employees thrive while contributing to cutting-edge industrial solutions.
Areas of work will including Luton, Milton Keynes, Northampton, Birmingham, Leicester, Nottingham, Derby with occasional travel North.
Apply Now:
To join a world-class team at the forefront of industrial automation, send your CV to LTemple@redlinegroup.Com or call Tom on 01582 878 820 for more information about this exciting Field Service Engineer in South Midlands.....Read more...
Provide remote helpdesk IT support to IT clients
Plan and Implement IT infrastructure projects to IT clients
Develop skills to resolve IT issues especially with Microsoft M365, Email, Google Workplace, Cyber Security
Manage Telecoms client’s requirements, resolving issues, making system changes, updates and planning for holidays periods
Maintain detailed records of repairs and maintenance works
Provide routine and emergency fault diagnosis and repair of office technology
Provide service to Printer/MFP fleets
Maintain and provide an accurate record of stock and parts inventory
Assist in the ordering of parts and materials for the ongoing service of office technology
Provide setup, commissioning, and delivery of office technology products to locations around Yorkshire and beyond
Train end users in the proper use and training of the hardware and software provided
Maintain accurate records for expenses, mileage, and other relevant information in line with the role
Perform other duties as assigned by your line manager
Perform to KPI's in line with company policy
Influence product development by working closely with our product, marketing, and sales teams to collect and digest user feedback
Contribute to our support documents to ensure they're clear and accurate, and research and write new content to fill any gaps
Help improve the technical knowledge of our sales team, coaching them on new developments within 360 Office and the wider360 Office ecosystem
Personal characteristics:
Maintain a laser focus on quality, with top-notch written and spoken communication
A technical predisposition, and the desire to learn
Demonstrable exceptional writing skills and attention to detail
A can-do attitude with a focus on delighting users
Willingness to work hard with an excellent work ethic
Full Clean UK Driving License & Car
Training:
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme
Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician qualification, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritizing in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: https://velocity-pt.co.uk/Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position
Employer Description:360 Office Ltd are a Yorkshire based Managed Service Provider (MSP) operating out of our Head Office in Hull. We love technology, and love to share what we love with our customers. Offering B2B goods and services which assist businesses in driving down cost and improving efficiencies. We are a new venture offering a customer centric working environment, a keen pricing policy and a large portfolio of Office Services.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Head of Technical Dorset C£80,000 + BenefitsWe are currently seeking a Head of Technical for our Client based in Dorset. Within this role you will be working for an Independently owned company managing a large team and reporting into the Site Directors. This is a customer facing role so experience of working with the major supermarkets is a must. The role is site based. The purpose of the role is to define and implement the sites compliance to quality, food safety and regulatory requirements. Lead the food safety and quality ethos ensuring continuous improvement and compliance with BRCGS, customer and any additional site standards. As part of the Senior Leadership Team, we are seeking someone with excellent decision-making skills, with the ability to work under pressure and to tight deadlines. As the main point of contact for technical customer visits and audits you must have experience of working to and achieving high standards against the BRCGS standard and retailer relevant standards Key Responsibilities of the Head of Technical role are: ·Lead the technical function for the site ensuring the workload is completed in timely manner, to required standards. ·Ongoing team training and development, completion of annual appraisals and support where required. ·Overall responsibility for ensuring retailer and 3rd party standards is met and upheld across the site, driving audit ready every day standards in both the factory environment and documentation. ·Responsible for all food relevant legal compliance, including changes to legislation/regulations and requirements including the transition out of the EU. ·Key contact for all retailer management including face to face interaction, reviews and issues, support in management of retailer systems and updates. ·Technical team budget and spend. Head of Technical Skills and experience: ·Significant Experience within Technical in the food industry essential, ideally within a High Care environment ·Previous management experience within a technical team ·Degree level or similar in food science based degree ·HACCP Level 4 ·Food Safety Level 4 ·Knowledge of the latest BRCGS Standard ·Knowledge of retailer systems and codes of practiceThis role is commutable from Dorchester, Weymouth, Southampton, Salisbury, Poole, Bournemouth, Blandford Forum, Yeovil and surrounding areasKey Words - Head of Technical, Technical Director, Senior Technical Manager ....Read more...
The Company:?
This is a great opportunity to join a recognised company who are market leaders within Excavation Support and Temporary Works and as part of their continued expansion are looking for a Central Hire Desk Controller.?
All Design and Manufacture for the provision of modular and bespoke excavation support systems are done in-house.?
Well regarded for their personal and high level of customer service.??
Professional and forward thinking company that invests in their employees’ personal development – great place to develop a career.?
Central Hire Desk Controller:
As a Central Hire Desk Controller you will deal with all enquiries for national key accounts.
You’ll calculate and supply quotes and work with local depots to plan transport (deliveries & collections).
A key role of the Central Hire Desk Controller is to deal with the damages, calculating costs and liaising with customers regarding payment.
Proactively work jointly with all departments and colleagues across the range of functions ensuring the high level of customer service.
You’ll provide guidance to customers on equipment and resolve issues.
As the Central Hire Desk Controller you’ll build customer relationships to retain business.
On occasion you will visit customers with an account manager to help develop and grow business.
As the Central Hire Desk Controller you’ll be based in the Staffordshire Depot.
Benefits of the Central Hire Desk Controller
£26k-£33k Basic Salary?
Bonus
Company Car+ Fuel OR Car Allowance??
Pension??
Life Assurance
22 days + Bank Holidays (increases with service)?
Discretionary Company Performance Bonus
?
The Ideal Person for the Central Hire Desk Controller
Will have experience in a Hire Desk role who is looking to join a growing team.
You’ll have knowledge of Plant Hire equipment and the sales process e.g On-Hires/Off-Hires.
Will be confident visiting customers when needed.
Must be IT literate and organised, whilst ensuring all paperwork is coordinated.
The successful candidate will be able to build and develop relationships with customers.
Must have a full driving licence
?
If you think the role of Central Hire Desk Controller is for you, apply now!?
?
Consultant: Sarah Dimmock ?
Email: sarahd@otrsales.co.uk??
Tel no. 0208 397 4114?
Candidates must be eligible to work and live in the UK.?
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About On Target?
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Role Summary
This is an exciting apprenticeship opportunity within our Hays Travel Foundation team based within our head office in Sunderland. The Foundation works with organisations that support young people, who for one reason or another require help to achieve their potential. The Foundation works hard to create opportunities for them to be the best that they can be in their health, sport, the arts and education. As part of the role you will be responsible for the promotion of the Hays Travel Foundation alongside the Branch Local Community Partnership Programme. You will also ensure that customer facing engagement channels are updated, ensuring all content is relevant, engaging and completed within a timely manner.
Key Responsibilities
Preparing applications for funding to the Hays Travel Foundation Trustee’s Board.
Complete all administration duties required to manage the Hays Travel Foundation including processing funding applications and maintaining records.
Preparing meeting packs and agenda for the Board of Trustees quarterly meetings.
Attend quarterly meetings ensuring any actions are followed up immediately afterwards.
Keep trustees up-to-date with regard to progress and deadlines as required.
Maintain the Foundation website with news of projects supported by the Foundation.
Working with charities to maximise promotion of both their valuable work and that of the Hays Travel Foundation & Community Partnerships.
Provide the marketing/social teams with content to update our customer facing channels with good news stories from the Hays Foundation adhering to the Hays Travel brand voice and also internally.
Training:Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.
You will work towards a Level 2 Customer Service Apprenticeship
Training Outcome:
We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice.
Employer Description:Our head office is home to over 500 employees and is the hub of our activity.Working Hours :Days and shifts are to be confirmed.Skills: Communication skills,Passion for Travel industry....Read more...
Head of Product required to coordinate between engineering teams including Hardware and Software development, QA, Sales, Customer Support and Marketing. You will liaise with other department heads updating market needs, defining features and functions of products aligning user needs with engineering requirements for new product range growth.
Key Skills
Head of Product or Senior Product Manager experience doing technical product management dealing with global clients.
Team Leadership ideally of a global product management team.
Over 4 years of product experience in a related technology field.
B2B in an SME environment.
International leadership experience across multiple sites.
Experience of hardware, application software and embedded software products.
Experience with both engineering teams and senior stakeholders.
Engineering or technical background ??? 3D, Animation, Biometrics, Video, motion capture or related market experience highly desirable.
Responsibilities
Lead a global Product Team including Technical Authors.
Liaise with different departments to ensure the Product department is properly supporting the needs of the operating business.
Create and review product visions including financial analyses for new market and product opportunities.
Propose new product visions to the C-level team.
Create, maintain and present product roadmaps.
Assist Marketing team in development of customer communications, marketing campaigns and products marketing assets.....Read more...
