Reception Apprentice (Customer Service Level 2)

Your responsibilities will include:

Delivering excellent customer service at our busy reception desk Greeting and assisting visitors, staff, and researchers Managing bookings for meeting and conference rooms Handling phone and email enquiries efficiently Supporting the Building Services Team with general administrative tasks

What we’re looking for

Skills: Basic computer literacy (Word, Excel, Outlook), strong organisation, communication, and time management skills Attributes: Excellent attention to detail, willingness to learn and take responsibility for your own development, ability to follow instructions and work as part of a team

Training:

What we offer

Practical Experience: Work alongside experienced staff in a world-class research environment Professional Development: Full support and training from the department and regular workplace visits from your dedicated Assessor Career Progression: Gain a Customer Service Level 2 apprenticeship and valuable experience to kickstart your career

Training Outcome:

After your apprenticeship, if you want to continue to work within the university, there are always plenty of roles you can apply for. Some of our past apprentices are now building their careers within the universities HR, Education, and Finance.

Employer Description:
The Department of Medicine at Cambridge is one of the most prestigious and top-ranked in the UK and throughout the world. We are the largest department in the School of Clinical Medicine at the University of Cambridge. Our work extends from biomedical research through to the clinic, and is linked to all research throughout the Cambridge Biomedical Campus, the UK, and the wider international community.

Working Hours :
Monday to Friday, Start and finish times may vary according to business requirements, and some flexibility is expected. Our reception team work on alternative shifts 8AM to 4PM and 10AM to 6PM.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Patience