Customer Service Advisor

Customer Service Advisor Location – Poole Salary – up to £30,000 per annum DOE Hours: 8am – 5pm, Monday – Friday FREE onsite parking   We're looking for a friendly and confident Customer Service Advisor to join our client on a permanent basis. You’ll be the main point of contact for customers calling in, and redirecting them to the correct department. You’ll need great communication skills, a calm and professional manner, and the ability to work efficiently in a fast-paced environment. Duties: - Manage incoming and outbound calls to customers and internal teams - Deal with customer issues from start to finish - Oversee customer accounts, providing ongoing support - Generate precise quotes and efficiently process orders to meet customer needs - Address and resolve customer complaints promptly, adhering to company protocols - Delivering updates to customers to ensure they are updated - Support the growth of the team by training and mentoring new colleagues - Participate in improvement projects, offering suggestions to elevate the overall customer experience   Skills: - Customer service experience is essential - Excellent verbal and written communication - SAP experience would be desirable but not essential - Proficient with Microsoft Office - Strong attention to detail and organisational skills     To apply, please send an updated cv to shannon@holtrecruitmentgroup.com or apply now!