Service Advisor

An exciting opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions. As a Service Advisor, you will act as the key liaison between customers and the workshop, ensuring smooth service operations and maintaining high customer satisfaction. This full-time role offers basic salary range of £29,000 - £32,000, OTE £35,000 and benefits. You will be responsible for ? Act as primary contact for customers, managing bookings and providing workshop updates. ? Maximise workshop efficiency by scheduling jobs and upselling additional services. ? Process repair authorisations, warranty claims and accurate invoicing. ? Maintain vehicle service records and ensure parts are ordered promptly. ? Conduct pre- and post-service customer communications to ensure satisfaction. ? Keep reception area presentable and comply with all health & safety standards. ? Stay updated on manufacturer requirements and maintain professional standards. What we are looking for: ? Previously worked as a Service Advisor or in a similar role. ? Ideally have experience working with HGV or light commercial vehicles. ? Basic technical knowledge of commercial vehicles. ? Strong customer service and communication skills. ? Ability to multitask in a fast-paced environment. Shifts: ? Monday - Friday:5:30am - 2:30pm, 8:00am - 5:00pm, 10:00am - 7:00pm ? 1 in 3 Saturday mornings: 7:00am - midday What's on offer: ? Competitive salary ? 30 days holiday including bank holidays ? Employer Statutory Pension Scheme ? Free Class IV MOT per year ? Mental Health First Aiders ? Referral bonus if you introduce your technician friends (£1500!) ? Paternity pay - Full 2 weeks pay ? Personal Accident Scheme ? Corporate uniform provided ? Cycle to work scheme Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career. Important In