The Department:
The Operations Department is split into a number of teams. The department provides a one stop, second-to-none claims handling service from first notification of loss (FNOL), ongoing mobility, repair management via excellent customer service.
The purpose of the role:
The main purpose of this role is to be a support within one of the claims handling teams in the Operations department. You will develop skills to enable the claims handling process through the use of phone, email and our bespoke claims handling system.
You will learn and deliver high levels of customer service ensuring a quality service is provided to all.
Keeping the data within the systems up to date and accurate will be important as well as using phone, email and letters to communicate to clients in accordance with agreed standards.
Key Accountabilities:
To develop knowledge through training and learning from others to enable efficient, accurate and confident processing of new claims or files on behalf of our business partners and suppliers
Learning to confidently and efficiently represent the initial interface between the customer and the company
Developing skills to action all inbound and outbound communications ensuring that all items are logged correctly to the relevant cases within your team
Gradually liaising with other departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims process
To deliver excellent customer service at all times
Achieve monthly KPI targets as communicated by the Team Leader/Manager
Consistently promote the vision and values of the company through the provision of the highest level of customer service
To ensure personal compliance with the S&G policies and procedures
Full training will be given in order to complete the above duties to the best of your ability.
Boom Training and S&G Response will provide ongoing support and guidance to guide you through your business qualification.Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
The apprentice will be offered a full-time permanent position upon successful completion of the apprenticeship if the business requires
Employer Description:Accident Claims Management Company
We manage car accident claims on behalf of the customer, broker and insurerWorking Hours :Monday - Friday, 9.00am - 5.30pm.
Including one hour unpaid lunch break. This will be all office based.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Number skills,Team working,Resiliance....Read more...
The main purpose of this role is to be a support within one of the claims handling teams of the Operational department. You will develop skills to enable the claims handling process through the use of phone, email and our bespoke claims handling system. You will deliver high levels of customer service ensuring a quality service is provided to all.
To develop knowledge through training and learning from others to enable efficient, accurate and confident processing of new claims on behalf of our business partners and suppliers
Learning to confidently and efficiently represent the initial interface between the customer and the company
Developing skills to action all inbound communications ensuring that all itesm are logged correctly to the relevant cases within your team
Actioning all outbound communications following the appropraite procedures
Liaising with other departments and emloyees as appropraite so as to minimise the inconvenience to the customer and maximise the efficiency of the claims procedure
To deliver excellent customer service at all times.
Full training will be provided in order to completed the above. NBC and S&G Response will provide on-going support and guidance to assist you throughout your business qualification.Training:
Upon completion, you will achieve a Business Administrator Level 3 apprenticeship standard along with Functional Skills Level 2 in English and maths (if required).
You will attend day release college sessions at National Business College (NBC) or via Teams on a fortnightly basis.
NBC is based in the centre of Huddersfield, just a 5 minute walk from the main bus and train stations.
Training Outcome:
Opportunity to progress within S&G Response as apprentices will be offered a permanent position on ocmpletion is the business requires.
Employer Description:S& G Response are an established provider of market-leading outsourced solutions for insurers, corporate fleets, brokers, vehicle manufacturers and third-party claims administrators. With an excellent reputation for outstanding customer service, they have grown substantially over the last few years. They are studiously focused on delivering growth for the long-term by continually investing in their people, culture, and infrastructure.Working Hours :Monday to Friday, 9.00am - 5.30pm, with an hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative....Read more...
An exciting opportunity to kick start your career with the 5th largest automotive company in the UK on their sought after and industry leading apprenticeship programme.
Your apprenticeship with Vertu, will be diverse, fast paced, with no two days being the same. As well as having regular meetings with your Apprenticeship provider (LSP) and completing your course work, you will also be a fully-fledged member of our team, learning and building relationships.
Main responsibilities and duties:
To maintain invoice filing in an accurate, timely and efficient manner.
To support the department in answering telephone enquiries and carrying out administration duties as required.
To provide information, maintain records and carry out all duties in an accurate, efficient, and timely manner.
Administrate daily warranty claims.
Raising credits as applicable
Recall administration & reporting
Liaising with accounts to help analyse warranty debt.
Ensuring all warranty claims submitted comply with manufacturers published manuals and repair time schedules.
A thorough approach to ensure all invoices on the warranty debtor accounts are legitimate claims.
Preparing accurate invoices for warranty work carried out.
Complying with manufacturer warranty submission times.
Training:
Business Administrator Level 3 Apprenticeship qualification
This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly.Training Outcome:
This is a fantastic opening to apply for permanent employment in a varied and ever expanding industry. Vertu Motors has an enviable reputation for well trained, high quality staff and this is a career opportunity not to be missed.
Employer Description:Vertu Motors plc was formed in late 2006 to acquire and consolidate UK motor retail businesses. It was founded as a new entrant into the UK motor retail sector and is listed on the AIM market (UK:VTU). The Vertu Motors group operates a nationwide chain of franchised motor dealerships offering sale, servicing, parts and accident repair facilities for new and used car and commercial vehicles. The group trades across the UK as Bristol Street Motors, Macklin Motors and Vertu Motors. Bristol Street Motors originated nearly 100 years ago as a single Ford dealership located on Bristol Street in central Birmingham. Since those early days the business has grown to become the 5th largest motor retailer in the UK and the 9th in Europe.Working Hours :Days and shifts are to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Assist with review of permit applications and licence requests, such as skips, scaffolds, hoardings and permits.
Assist with the review and co-ordination of all activities on the highway network.
Support the inspection team with issuing fixed penalty notices.
Assist with the co-ordination of third-party claims. Liaise with the appropriate industry professionals to provide the most cost-effective claims management approach.
Maintain accurate records on the allocated projects.
Training:The apprentice will receive a Level 3 Qualification in Business Administration. The training is primarily work-based, meaning the apprentice does not need to attend college weekly. However, there are some master training sessions organised, which require a small amount of college attendance. These sessions are typically scheduled closer to the apprentice's end point assessment to ensure they are well-prepared to successfully complete their apprenticeship.
Throughout the apprenticeship, the apprentice will be supported by a college assessor who will visit them once every month to six weeks in the workplace. These visits are designed to monitor progress, provide support to both the apprentice and their employer, and help prepare the apprentice's portfolio of evidence for the end point assessment. Additionally, every three months, there will be a joint review meeting with the employer and the apprentice to discuss progress.Training Outcome:There will be opportunities to advance within Ringway Jacobs.Employer Description:Ringway Jacobs is a leading highways service provider working with local authorities across the UK.
Formed in 2005, specifically to provide road network management solutions to local government, our unique blend of engineering capability, innovation and customer care make us the best in class.Working Hours :Monday to Friday, shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working....Read more...
Accounts Management:
Monitoring outstanding accounts and chasing overdue payments
Assisting clients with payment processing, including setting up direct debits
Reconciling insurer statements to ensure accuracy and resolving discrepancies
Raising payments to insurers and third parties in a timely manner
Keeping accurate records of financial transactions and updating account statuses in our system
Documentation:
Preparing and sending insurance documents to clients
Managing correspondence related to renewals, new policies, and amendments
Ensuring all documentation is accurate, organized, and complies with industry standards
Claims Administration:
Updating claims files with new information and ensuring timely progress
Liaising with insurers, clients, and third parties to facilitate claim resolutions
Maintaining clear and accurate records of claim statuses within our system
System Updates:
Ensuring all client and policy data in our management system is up-to-date and accurate
Assisting with generating reports and extracting data for business purposes
Supporting team members with system-related queries
General Administration:
Answering phones, handling client inquiries, and forwarding calls where necessary
Organising and maintaining digital and physical filing systems
Providing administrative support to brokers and other team members as required
Training:
As part of this programme you will complete the level 3 Business Administrator Apprenticeship Standard
The Business Administrator apprenticeship programme is the perfect entry into a professional working environment. It will provide the opportunity to develop knowledge, skills and behaviours that are desirable within any business sector and will also provide foundation skills that can be developed and built on to progress into supervisory roles
Training schedule has yet to be agreed
Details will be made available at a later date
The apprenticeship provides an insight into the business environment and influences, it will lay the foundation knowledge for success
Develop the knowledge, skills and behaviours of successful Business Administrators
Regular tutorials and assessments from an experienced business professional
Interactive chat, forums and class notebooks for real-time support and assistance from experienced business professionals
Training Outcome:
Full time position on completion
Employer Description:Founded in 2012, we have the knowledge to support your insurance needs now and in the future. Our established team of insurance specialists boast many years of experience collectively. They have the expertise, and the willingness to think outside the box to provide you with a completely personalised service.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: IT skills,Customer care skills,High Standard of Maths,Confident,Outgoing,Enthusiastic....Read more...
Assist with the administration of the Green Claims, Programme and Training teams
Raising purchase orders for training requirements
Arrange mandatory training for CEH staff
Generate monthly training reports using multiple software systems
Assist with updating team programmes and report any changes
Training:The apprentice will receive a Level 3 Qualification in Business Administration. The training is primarily work-based, meaning the apprentice does not need to attend college weekly. However, there are some master training sessions organised, which require a small amount of college attendance. These sessions are typically scheduled closer to the apprentice's end point assessment to ensure they are well-prepared to successfully complete their apprenticeship.
Throughout the apprenticeship, the apprentice will be supported by a college assessor who will visit them once every month to six weeks in the workplace. These visits are designed to monitor progress, provide support to both the apprentice and their employer, and help prepare the apprentice's portfolio of evidence for the end point assessment. Additionally, every three months, there will be a joint review meeting with the employer and the apprentice to discuss progress.Training Outcome:There will be opportunities to advance within Ringway Jacobs across the various teams.Employer Description:Ringway Jacobs is a leading highways service provider working with local authorities across the UK.
Formed in 2005, specifically to provide road network management solutions to local government, our unique blend of engineering capability, innovation and customer care make us the best in class.Working Hours :Monday to Friday, 8:00am to 16:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working....Read more...
Component and system design, including simulation and predictive techniques to refine designs
Development of drawings and other information to support the release of parts onto Bill of Materials and engine lists in preparation for volume production
Write and review technical information and reports to support production design release
Collaborate with suppliers to develop specifications and deliver quality solutions through Advanced Product Quality Planning. Mechanical verification and validation of engine components and systems
Failure analysis and defect resolution using industry-standard methods
Working with our dealer & distributor network to improve the capability, and quality of our products and services working with our engineering teams
Supporting new engine installations into machines with customers
Visiting customers to provide field support
Managing engine service and quality issues and considering commercial aspects
Producing engine service training material and literature
Supporting technical enquiries from customers
Managing warranty claims
Training:Training schedule has yet to be agreed. Details will be made available at a later date.Training Outcome:Upon completion of the apprenticeship, apprentices can apply for IEng (Incorporated Engineer) professional registration status.Employer Description:Caterpillar is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. We do business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries, and Energy & Transportation – and providing financing and related services through our Financial Products segment.Working Hours :08:30 to 16:45 Monday to Thursday, 08:30 to 16:15 Friday.Skills: Communication skills,Attention to detail,Organisation skills....Read more...
To facilitate the communication flow and smooth administration through the following:
Initiating, arranging and securing company and client meetings for Portfolio Managers & Specialists and notifying the relevant attendees
Responsible for diary management and meeting co-ordination
Organise global travel itineraries
Processing expense claims, ensuring these comply with Company policy
Deal with returned foreign currency and send all outgoing expense reports to accounts
Arrange conference rooms, AV equipment, dial in numbers and videoconference facilities
General admin tasks including phone coverage, distribution of mail and messages
Filing, maintenance of attendance records, call reports
Updating excel spreadsheet and Outlook with internal and external contacts
Review of invoices to ensure accuracy prior to approval
Updating/maintaining the Master database for the International Equity Team
Keeping track of movements within the portfolios
Adhoc Research projects from the Specialists/ reporting Manager
Process payment of invoices and vendor payments through “TeamConnect and Smaart” system
Cover for executive assistants
Training:20% off your working week will be dedicated to 'Off the job training' - ie apprenticeship studies which are completed online during work hours. This will include independent self paced learning, online tutorials alongside other apprentices and 1:1 coaching.Training Outcome:After your Data Technician apprenticeship, you have the opportunity to progress into HR, Recruitment, Sales, Marketing & PR, Real Estate, Office Management, Business Management. Most of the above can be completed in a higher-level qualification.Employer Description:Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in more than 41 countries, the Firm's employees serve clients worldwide including corporations, governments, institutions and individuals.Working Hours :9.00am - 5.30pm, Monday - Friday in person.Skills: Attention to detail,Organisation skills,Analytical skills,Team working,Initiative,Microsoft Office Applications,Adaptable....Read more...
The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive training, while in full-time employment.
What will I be doing? A dedicated pathway containing specialist training for Parts Advisor will run alongside the standard to ensure apprentices gain full knowledge of their specialist area at the appropriate level.
As a Parts Advisor, you will have direct contact with customers, initially taking calls for parts required from both trade and retail customers and supporting the efficient, effective supply of parts to the workshop.
A qualified apprentice will be able to:
Be a confident first and last point of contact with customers
Take customer and workshop orders
Communicate effectively with both customers and the vehicle technicians
Manage customer complaints
Offer advice and guidance for vehicle care, warranty retention and warranty claims
Sales/advice for accessories and modifications
Collate information for CSI
As a Parts Advisor, an apprentice will be responsible for ordering, selling and managing stock control on vehicle parts.
Once the apprenticeship is complete, they will be able to:
Take orders from customers both face-to-face and over the phone
Maintain an ordered stock room and find parts from stock
Raise invoices
Liaise with other members of staff
Training:Customer service practitioner level 2 (GCSE)
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. Training Outcome:Upon successful completion of the apprenticeship, the role holder will progress to full-time employment with the company. Employer Description:With over 30 years of accident repair experience, with sites across the UK and a commitment to delivering exceptional customer service time and time again, Steer is one of the industry's leading automotive repair groups.Working Hours :Monday - Friday: 9.00am - 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Creative,Initiative....Read more...
Provide support to the finance team to ensure the smooth running of finance processes, including participant payments and procurement activities
Provide support with accounts payable and accounts receivable administration. Process and raise invoices, liaise with budget holders and suppliers, set up customer details in the University financial system, raise purchase orders and check and match purchase orders against invoices, process expense claims, reconcile monthly statements from suppliers
Carry out general administrative duties. Maintain accurate filing systems for accounting documents, bring ineffective processes to the attention of the line manager
Act as the first point of contact for accounting enquiries. Respond to routine queries from suppliers and departmental staff referring as necessary, give basic advice and guidance to staff on financial processes, maintain and update financial information on the departments Teams and SharePoint sites
Provide support to grant accounts administration. Enter information onto grant databases, assist in chasing up queries related to grant expenditure, produce grant information for Principal Investigator, run ad-hoc grant reports, identify and correct expenditure errors
Provide documentation, spreadsheets and relevant information such as invoice information
Cover for other finance staff as required
Training:The applicant will train under First Intuition Cambridge for their level 3 Assistant Accountant qualification. They will be expected to attend regular in-centre tuition courses throughout a 12 - 14-month period which will help develop their knowledge, skills and behaviours in accountancy-related practices. First Intuition Cambridge Ltd has Cambridge, Norwich, Ipswich, Peterborough and Milton Keynes centres.Training Outcome:Once the period of study is completed this person would be looking to apply for Finance Assistant Posts within the University.Employer Description:The University of Cambridge is one of the world’s oldest and most successful universities. We are a renowned centre for research, education, and scholarship that makes a significant contribution to society. The University is consistently ranked amongst the top universities in the world. Our affiliates have won more Nobel Prizes than any other University.
Our sustained pursuit of academic excellence is built on a long history of first- class teaching and research within a distinctive collegiate system. For eight centuries our ideas and innovations have shaped the world. Our principal goal is to remain one of the world’s leading universities in an increasingly competitive global higher education sector. Today the University of Cambridge is at the centre of a cluster of over 4,300 businesses employing 58,000 people.
Our capital investment projects include the West Cambridge site, the North West Cambridge development and the growth of the Biomedical Campus in the south of the city. The North West Cambridge development includes the opening of a primary school – the first in the UK to be managed by a University. So we are deeply embedded in, and committed to serving, our local community. These are all conspicuous signs of a University that is not only adapting to new needs, but also anticipating the future.Working Hours :Monday to Friday, 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Time management,Excel skills....Read more...
This is a fantastic opportunity to join Jungle IT as a Data Admin Support Apprentice, while completing a Data Level 3 Apprenticeship with QA.
Key Responsibilities:
Verify reports against agreements, ensuring accurate data and billing adjustments.
Monitor system renewal dates and coordinate with the sales team for updates and actions.
Manage Microsoft licence orders and assist with MS365 billing processes.
Maintain accurate contract records in ConnectWise and review processes regularly.
Procurement:
Communicate with clients about order updates, queries, and resolutions.
Coordinate with suppliers on renewals, invoices, and support issues.
Track hardware shipments, delivery timelines, and resolve returns or warranty claims.
General Duties:
Prepare correspondence, report non-conformances, and support compliance with standards.
Training:Why choose our Microsoft Data Essentials Apprenticeship?
QA’s Microsoft Data Essentials Level 3 apprenticeship can support your business to be more productive with data and adapt to a modern-day workplace.
Data available to organisations is increasing at scale. How your business leverages it is essential to successful transformation and continued growth.
QA's Microsoft Data Essentials Level 3 apprentice will learn to:
Source, format and present data securely, using Microsoft Excel, Power BI and SQL
Analyse structured and unstructured data to support business outcomes
Blend data from multiple sources as directed
Communicate outcomes appropriate to the audience
Apply legal and ethical principles when manipulating data
QA’s Microsoft Data Essential Level 3 apprenticeship programme enables your organisation to:
Build the capabilities you need throughout your organisation to collect, study, organise and present data, increasing digital adoption and the provision of intelligent and valuable business insights
Create and develop analysts for the modern workplace by reskilling your existing talent, or hiring new entry-level talent QA’s programmes, partnerships and recruitment capability enable us to tailor a solution that works for your business
Provide training that acts as a standalone solution or as part of a wider academy/programme to an array of business functions
Tools and technologies learned: Apprentices will learn to use Microsoft Power BI, Excel and SQL Azure.Training Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship.
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Why Join Us?Gain a nationally recognised Data Level 3 qualification with QA while working in a professional environment.Work in a supportive team that values growth, learning, and innovation.Be part of a company that delivers cutting-edge IT solutions to a diverse range of clients.
Benefits:
Hybrid working model – 3 days remote per week after probation passed.
Cycle to work scheme.
Access to Perkbox for discounts and wellness perks.
Birthday off as an additional holiday.
Enhanced maternity pay.
Supportive, inclusive work environment with opportunities for growth.
Employer Description:At Jungle IT, based in Leeds, we pride ourselves on being a forward-thinking IT solutions provider. We specialise in developing future-ready IT strategies that help businesses navigate technological change and achieve long-term success.
Our team is passionate about delivering tailored solutions, driven by our values of tenacity, innovation, and positivity.Working Hours :All details will be confirmed upon interview. Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Non judgemental,Proficient in Microsoft Office....Read more...
The role has responsibility for generating revenue and developing the profitability of the business whilst ensuring full FCA compliance in all aspects of personal and commercial lines insurance. Ensuring a quality service is provided to all clients in accordance with their needs and requirements.
Duties and responsibilities:
Ensure accuracy, efficiency and professionalism when dealing with both client and insurer in all aspects of the role:
New business
Renewals
Mid term adjustments
Claims
Queries
Premium financing arrangements
Cover note issue
Advising clients on new and existing products in accordance with their needs
Maintain good credit control and ensure bad debt queries are dealt with efficiently and in line with company procedure
Ensure all business activity fully complies with FCA regulation and company procedures as detailed in the compliance manual – use checklists and support documentation as provided by the company to assist with demonstrating compliance
Handle any complaints in accordance with company procedures and regulatory requirements
Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times
Develop and maintain a professional working relationship with all clients and provide professional product advice and guidance
Assist in developing new business enquiries
Actively secure renewal business by re-broking existing business to ensure the client is presented with the most suitable and cost-effective cover
Professional Development:
Conduct learning, training and assessment exercises in accordance with the individual learning scheme applicable to you. Identify further areas for your own development as required
Undertake the Chartered Insurance Institute (CII) learning and development and take and pass professional qualifications to at least Certificated Cert CII level (Level 3)
Attend supervision sessions, team and management meetings as appropriate
Attend in-house training and external training courses as agreed
Key performance indicators:
Ensure all Key Performance Indicators are achieved (new business, renewals, cross selling) and are attained compliantly with FCA regulation
Compliance:
Be aware of and fully understand the contents of the company’s Conduct Policies, as a direct relation to the role. Ensure full compliance to the procedures contained within the manual
Ensure compliance to the company’s employment policies and procedures as contained within the Employee Handbook
Ensure all other company practises and procedures are followed and adhered to.
Treating Customers Fairly:
All employees are responsible for engaging with the senior management of the firm in ensuring that our customers are consistently treated fairly and for observing all of the firm’s TCF procedures
Insurer/Underwriters:
Develop and maintain effective and valuable relationships with insurers and underwriters for the benefit of the company and its clients
Comply with the administration requirement of any given insurer
Assimilate all company literature circulated by the firm or its agencies
Training Outcome:Progression to Insurance Professional Standard with further Chartered Insurance Qualifications and handling of more complex lines of business.Employer Description:Family owned and run Insurance Broker established since 1967 providing insurance advice and services to individuals and businessesWorking Hours :Monday to Friday, 09:00 – 17:00
1 hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative....Read more...
The role has responsibility for generating revenue and developing the profitability of the business whilst ensuring full FCA compliance in all aspects of personal and commercial lines insurance. Ensuring a quality service is provided to all clients in accordance with their needs and requirements.
Duties and responsibilities:
Ensure accuracy, efficiency and professionalism when dealing with both client and insurer in all aspects of the role:
New business
Renewals
Mid term adjustments
Claims
Queries
Premium financing arrangements
Cover note issue
Advising clients on new and existing products in accordance with their needs
Maintain good credit control and ensure bad debt queries are dealt with efficiently and in line with company procedure
Ensure all business activity fully complies with FCA regulation and company procedures as detailed in the compliance manual – use checklists and support documentation as provided by the company to assist with demonstrating compliance
Handle any complaints in accordance with company procedures and regulatory requirements
Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times
Develop and maintain a professional working relationship with all clients and provide professional product advice and guidance
Assist in developing new business enquiries
Actively secure renewal business by re-broking existing business to ensure the client is presented with the most suitable and cost-effective cover
Professional Development:
Conduct learning, training and assessment exercises in accordance with the individual learning scheme applicable to you. Identify further areas for your own development as required
Undertake the Chartered Insurance Institute (CII) learning and development and take and pass professional qualifications to at least Certificated Cert CII level (Level 3)
Attend supervision sessions, team and management meetings as appropriate
Attend in-house training and external training courses as agreed
Key performance indicators:
Ensure all Key Performance Indicators are achieved (new business, renewals, cross selling) and are attained compliantly with FCA regulation
Compliance:
Be aware of and fully understand the contents of the company’s Conduct Policies, as a direct relation to the role. Ensure full compliance to the procedures contained within the manual
Ensure compliance to the company’s employment policies and procedures as contained within the Employee Handbook
Ensure all other company practises and procedures are followed and adhered to.
Treating Customers Fairly:
All employees are responsible for engaging with the senior management of the firm in ensuring that our customers are consistently treated fairly and for observing all of the firm’s TCF procedures
Insurer/Underwriters:
Develop and maintain effective and valuable relationships with insurers and underwriters for the benefit of the company and its clients
Comply with the administration requirement of any given insurer
Assimilate all company literature circulated by the firm or its agencies
Training Outcome:Progression to Insurance Professional Standard with further Chartered Insurance Qualifications and handling of more complex lines of business.Employer Description:Family owned and run Insurance Broker established since 1967 providing insurance advice and services to individuals and businessesWorking Hours :Monday to Friday, 09:00 – 17:00
1 hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
· Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
· Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
· Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
· Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
· Enthusiasm and willingness to learn
· Teamwork
· Strong communication
· Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
· Level 2 Customer Service Practitioner Standard
· Brand specific certificationsTraining Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
