A leading civil engineering and utility contractor based in Essex is currently seeking a permanent Health & Safety Trainer (Training Manager) to lead and oversee their internal and external training operations. This is a key role reporting directly to the Head of SHEQ, focused on ensuring workforce competence across multiple sites in Essex and North/East London.Start Date: May (ASAP) Salary: £50,000 – £65,000 per annum Package: £5,000 Car Allowance Hours: 08:00 – 17:00 (Flexibility required between 06:00 – 18:00) Contract: Permanent Location: Essex (Head Office) with travel to East/North London sitesKey Responsibilities:
Manage and deliver the internal training programme: Company inductions, Toolbox Talks, Manual Handling, Working at Height, CAT & Genny, and Banksman training.
Develop internal course content and lead supervisory H&S workshops.
Coordinate external training requirements including SMSTS/SSSTS, NRSWA (Streetworks), CPCS/NPORS, and NVQs.
Manage CITB interactions, grant claims, and levy requirements.
Track workforce competence, including the integration of agency staff into the tracking systems.
Conduct site-based plant familiarisation and method statement briefings as required.
Requirements:
Essential: Level 3 Award in Education and Training (AET) or an equivalent formal training qualification.
Highly Desirable: "Train the Trainer" certifications for Abrasive Wheels, Manual Handling, and First Aid.
Proven experience in a similar H&S Training or Training Management role within the Civil Engineering, Utilities, or Construction sectors.
Strong knowledge of CITB processes and external accreditation bodies.
Full UK Driving Licence and willingness to travel to sites across Essex and London.
Proactive approach with the ability to manage training schedules independently.
If you are interested in this position, please send your CV for consideration.....Read more...
Looking for a role where your organisational skills and attention to detail really make a difference? We are seeking a proactive Warranty Administrator to join a busy service team within the commercial vehicle sector.
If you thrive in a supportive environment and enjoy keeping operations running smoothly, this could be your next career move.Job Title: Warranty Administrator Location: Huddersfield Salary: £33k Hours: Full Time 8.00am -5.30pm (1 hour for lunch) and 2 x Saturday mornings 8.00am whilst 12pm per monthWe are recruiting a detail-oriented warranty administrator to support a dynamic service department, helping to ensure efficient processes and outstanding customer satisfaction.Key Responsibilities of the Warranty Administrator:
Processing warranty claims and invoicing accurately and efficiently
Managing retail invoicing within agreed timelines
Providing general administrative support to the service team
Assisting with day-to-day operational tasks to keep the workshop running smoothly
Maintaining accurate records and documentation
Experience & Skills:
The ideal candidate for this role will have basic product knowledge, computer literacy, and ideally knowledge of the ADP Kerridge system
Previous administrative experience, ideally in the motor trade
Strong communication skills and the ability to engage at all levels
Able to work independently, using initiative where required
Highly organised with excellent attention to detail
What’s on Offer:
20 days holiday plus bank holidays, increasing with length of service
Free on-site parking
Onsite kitchen facilities
Full training and ongoing support provided
If you are motivated, organised, and ready to make an impact within a busy service team, we would love to hear from you.For more information about the Warranty Administrator position, contact Sophie Ranson at E3 Recruitment....Read more...
Collection of resident data to enable invoicing to be carried out by Head office in line with our standard operating procedures
Notifying the relevant teams of new residents, deceased residents or any other details relevant to the residents stay within the Home
Updating reporting tools used to monitor resident funding status daily in line with placement agreements or other changes to funding mid-placement
Acquire and distribute physical transaction of Resident Personal Allowance and safe custody of money and other valuables, adhering to verification procedures to safeguard against claims of misappropriation
Maintaining Petty Cash and other funds as required
Managing and collating information needed monthly to process payroll by third party provider; including creating rota, approving timesheets, annual leave, recording sickness, starters and leavers
Assisting purchasing of goods and services as required; place purchase orders with approved suppliers, complying with procedures, to maintain appropriate stock levels and controls and ensure expenditure is contained within agreed budget limit
Submitting approved supplier invoices to Head Office for payment processing
Providing admin support to Home Manager and other staff as appropriate; including diary management, word processing, photocopying, scanning, filing and maintaining persona records
Acting as reception providing focal point for visitors and telephone enquiries, always promoting a positive image and customer service approach
Training:
You will attend National Business College one day per fortnight - 1 Greenhead Rd, Huddersfield
Training Outcome:
Permanent Role as Home Administrator
Employer Description:We create a home-from-home environment where the next chapter of life can be enjoyed. Beautifully refurbished buildings; high-quality, fresh food; relaxing spaces; daily activities and a friendly, community feel are all part of our offering at Mulberry Care Homes.Working Hours :Monday- Friday, 9.00am- 4.00pm (Includes 30 min unpaid break)Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
Broking a range of insurance policies and negotiating with insurers
Helping to indentify cross-selling opportunities and potential gaps in client cover
Answering client queries via email and phone
Issuing policy documentation
Assisting with credit control
Exact day-to-day role will depend on which department the apprentice works in
Training:The apprenticeship will be delivered through one-to-one sessions with your tutor along with other online learning and CII training workshops. You will also be supported by your team and receive on the job training and coaching from Hayes Parsons to complement your studies.Training Outcome:Upon successful completion of the apprenticeship you could progress into an insurance broker role as an account handler or claims handler. Alternatively the apprenticeship will also provide you with the skills to move into a different part of the industry such as underwriting. Employer Description:The Hayes Parsons Group is made up of four companies providing specialist insurance solutions; Hayes Parsons Insurance Brokers, Admiral Marine, CMTIA and Ntegrity Insurance Solutions.
Hayes Parsons Insurance Brokers is one of the South West’s largest independent insurance brokers and provides bespoke insurance and risk management advice to several niche industries including construction, life science and technology, education, marine, museums, and heritage. We also provide personal insurance services for mid and high net worth individuals.
The Admiral Marine team are based in Salisbury and provide yacht and boat insurance to people sailing in the UK and around the world.
The CMTIA team sell liability insurance to market traders and stall holders across the UK. This product is only sold online and so has a strong digital presence.
Ntegrity is also based in Bristol and is a specialist insurance broker providing professional indemnity insurance to accountants, solicitors and freelancers.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Initiative....Read more...
Dealing with customer returns and RMA on daily basis
Updating customers by phone and email daily
Responding to customer queries and problems
Creating customer returns on the system on the same day
Processing customer returns within 48 hours
Closing all return cases within 2 weeks
Ensuring all refunds are authorised after 30days
Inspecting returned goods and packaging
Reporting on reasons for returns weekly
Responding to Ebay, Amazon, BackMarket and Paypal cases
File Online Marketplace Claims (A-Z Claim, SAFE-T Claim)
Improving Ebay, Amazon, Trustpilot account rating
Resolving courier queries
Submitting Customer Invoices
Logging and dispatching inventory for service customers
Training:
Business Administrator Level 3 apprenticeship
20% off the job training
English and maths functional skills of required
End point assessment
Training Outcome:Full time role within the business.Employer Description:Spotbuyer Ltd is based in Stourbridge West Midlands. It specialises in product remarketing, refurbishment, e-commerce and distribution. Recently Spotbuyer has increased its service activity and under the trading name Device Services, it now provides significant repair, recycle, inventory refresh, distribution prep, to a number of mobile phone management companies. Spotbuyer has been certified to ISO27001 - Information Management Security Standard as well as ISO14001 - Environmental Management Standard, all sat on the foundation of their continued certification to ISO9001. Spotbuyer has a clear statement of its position in the IT, CE and Mobile sector for its service and remarketing activities: To create a world where we choose to reuseWorking Hours :Work Pattern:
Monday - Friday, 8:30am - 4:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Analytical skills,Logical,Creative,Initiative,Non judgemental,Patience....Read more...
£45k starting, Flexible Working Hours, OT Paid at 150%, Birthday Off, Well Known and Highly Respected Company As our HGV Technician We are looking for an experienced and qualified HGV Technician to join our well established team at a high-end vehicle brand dealership in the Reading areaDuties of the HGV Technician position
Performing major and minor repairs to HGVs
Regular inspection and general preventive maintenance services
Diagnose and plan repairs for the vehicles.
Maintaining records of vehicles that have been repaired.
Completing relevant documentation and paperwork as required and providing warranty claims or escalating them to higher management.
General HGV Technician duties
The ideal HGV Technician will have the following
Qualification - You will need to be level 3 (NVQ or City and Guilds or IMI Qualification) in HGV Repair and maintenance, with experience in carrying out diagnostic and service repairs.
Benefits for you as a HGV Technician
Overtime opportunities paid at x1.5 basic hourly rate.
Saturdays paid at overtime
A day off for your Birthday
Business close 24 December and 27 December in 2025, so you can enjoy your time off over the festive period.
20 days of annual leave per year plus Bank Holidays
Four times death in service benefit
Branded uniform and boot allowance.
Enhanced Maternity and Paternity pay policies
Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion)
Mental Health First Aiders
Toolbox insurance
Reward and recognition programmes
Manufacturer training and access to our in-house training hub
If you are interested in this HGV Technician role, please apply now or contact Grace at E3 Recruitment....Read more...
£45k starting, Flexible Working Hours, OT Paid at 150%, Birthday Off, Well Known and Highly Respected Company As our HGV Technician We are looking for an experienced and qualified HGV Technician to join our well established team at a high-end vehicle brand dealership in the Pontefract areaDuties of the HGV Technician position
Performing major and minor repairs to HGVs
Regular inspection and general preventive maintenance services
Diagnose and plan repairs for the vehicles.
Maintaining records of vehicles that have been repaired.
Completing relevant documentation and paperwork as required and providing warranty claims or escalating them to higher management.
General HGV Technician duties
The ideal HGV Technician will have the following
Qualification - You will need to be level 3 (NVQ or City and Guilds or IMI Qualification) in HGV Repair and maintenance, with experience in carrying out diagnostic and service repairs.
Benefits for you as a HGV Technician
Overtime opportunities paid at x1.5 basic hourly rate.
Saturdays paid at overtime
A day off for your Birthday
Business close 24 December and 27 December in 2025, so you can enjoy your time off over the festive period.
20 days of annual leave per year plus Bank Holidays
Four times death in service benefit
Branded uniform and boot allowance.
Enhanced Maternity and Paternity pay policies
Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion)
Mental Health First Aiders
Toolbox insurance
Reward and recognition programmes
Manufacturer training and access to our in-house training hub
If you are interested in this HGV Technician role, please apply now or contact Sophie at E3 Recruitment....Read more...
Supporting colleagues to deliver project management activities across the institute’s project portfolio.
Assisting daily PMU operations, including maintaining online filing systems, diaries, mailing lists, and contact databases.
Participation in PMU meetings and providing team administration support, such as arranging meetings, taking minutes, managing schedules, and helping organise retreats and workshops.
Supporting the Project Assistant with the PMU helpdesk function and routine administrative tasks.
Preparing documents in line with house style guidelines, collating information, and supporting proposal development.
Making travel arrangements, visa arrangements, managing hotel bookings, and handling logistics for events and meetings.
Processing invoices, expense claims, and supporting financial administration.
Responding to general enquiries, assisting visitors, and liaising with internal and external contacts.
Updating intranet and internet content and supporting information distribution across digital platforms.
Training:The Project Manager programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.Training Outcome:Successful completion of the apprenticeship may provide opportunities for progression into project support or project management roles.Employer Description:We are excited to offer an opportunity to join our Project Management Unit as a Project Management Apprentice. This role supports our mission to deliver high‑quality project management, research administration, and financial coordination across the organisation.
You will work alongside experienced project management professionals who uphold our values of quality, collaboration, accountability, and continuous improvement. Our teams work closely to provide excellent support for project development, planning, budget management and operational delivery.
As an apprentice, you will gain hands‑on experience while working towards a nationally recognised qualification, supported by both internal mentors and an external Apprenticeship Training Provider.Working Hours :Hours are flexible, starting between 8.30am - 10am for 7 hours with an hour lunch break. The role is hybrid, working in the office for a minimum of 3 days.Skills: Communication skills,IT skills,Attention to detail,Organisation skills....Read more...
ElectricianThetford Area – full UK driving licence essential – company vehicle/fuel card providedFull TimeSalary dependent on experienceAbout the companyA growing and well-respected building services provider specialising in insurance repairs, restoration, and maintenance is looking to expand its skilled team. Working on behalf of leading insurers, the company delivers high quality repair solutions to domestic properties across Norfolk and Suffolk. With a strong pipeline of work and a focus on doing things properly, this is a business that values quality, reliability, and its people.About the opportunity An opportunity has arisen for an experienced Electrician to join the team on a full time, permanent basis. The role offers steady work, clear expectations, and the chance to take pride in completing jobs to a consistently high standard. You will be working mainly in occupied homes, carrying out electrical works linked to insurance claims and property restoration.Responsibilities include but not limited to:-
Completing domestic electrical repairs, testing, and installationsWorking on insurance related repair and restoration projectsEnsuring all work meets current regulations and company standardsProviding a professional and reassuring service to customersKeeping accurate records and updating the team on job progress
Skills and Experience:-
Strong background in domestic electrical workSound knowledge of current electrical regulationsAbility to work independently and manage your own workloadA conscientious approach with high attention to detailFull UK driving licence
What is on offer:-
Full time, permanent employment with long term securityExcellent rates of pay depending on experienceCompany vehicle and fuel card28 days annual leave including bank holidaysCompany pension scheme
If you are an Electrician looking for stable work with a company that values quality and professionalism, we would like to hear from you. Apply now with your updated CV. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Senior Quantity SurveyorKent£60-£70k per annumResidential & Commercial DevelopmentA well-established Kent-based residential and commercial developer is seeking an experienced Senior Quantity Surveyor to join their growing team on a full-time contract basis.This is an excellent opportunity to work within a collaborative and expanding business delivering a mix of residential new build and commercial schemes across Kent.The role is primarily office-based with site visits as required.Required Skills & Qualifications• Minimum five years’ experience in a Senior QS or similar position, ideally within residential or commercial development• Relevant professional qualifications in Quantity Surveying or Commercial Management• High proficiency in Microsoft Office applications• Strong communication skills with sound commercial judgement• Ability to work independently while contributing effectively to a team environment• Experience using document management systems such as Collabor8 or similar platforms• Knowledge and experience of timber frame and traditional construction methods• Strong understanding of commercial risk management• Resilient, driven, and able to work effectively under pressureRole & ResponsibilitiesThe Senior Quantity Surveyor will manage between two and four live projects across residential new build, commercial and contract schemes.Key responsibilities include:• Full commercial management of assigned projects from procurement through to final account• Subcontractor procurement, negotiation and contract administration• Monitoring budgets and ensuring accurate cost reporting• Managing all costs relating to construction projects• Preparing preliminary cost plans and tender documentation• Producing bills of quantities and contract documentation• Monitoring financial performance throughout project lifecycles• Managing variations and preparing interim payment applications• Preparation and agreement of interim and final accounts• Providing guidance on contractual matters and ensuring legal compliance• Assisting with dispute resolution and contractual claims• Delivering value engineering and value management to maximise project efficiencyWorking EnvironmentThis role sits within a small but growing team where collaboration across departments is essential. The successful candidate will play an important part in supporting the continued growth and commercial success of the business.Applications are welcomed from professionals who feel they meet the key requirements and are looking to take the next step in their career within a supportive and progressive organisation.If you are interested in learning more, please apply or get in touch for a confidential discussion. ....Read more...
Quantity Surveyor – Construction (Fit-Out & Refurbishment) Location: KentStarting Salary: £60,000We are currently working with a well-established main contractor specialising in commercial fit-out and refurbishment, who are looking to appoint a Quantity Surveyor to join their growing team in Kent.This is a fantastic opportunity for a commercially driven QS with at least 4 years’ experience to join a reputable business delivering high-quality projects across the commercial, education, and public sectors.The RoleAs a Quantity Surveyor, you will play a key role in the commercial management of projects from pre-construction through to final account. Working closely with project and site teams, you will ensure projects are delivered on time, within budget, and to the highest standards.Key Responsibilities
Managing project costs from inception to completionPreparing and managing CVRs, valuations, and final accountsProcurement and management of subcontractorsContract administration (JCT focus)Managing variations, claims, and cost reportingSupporting project teams to ensure commercial success
Requirements
Minimum 4 years’ experience as a Quantity SurveyorExperience within fit-out, refurbishment, or construction projectsStrong understanding of JCT contractsExcellent commercial awareness and negotiation skillsAbility to manage multiple projects and priorities
What’s on Offer
Starting salary of £60,000Opportunity to work with a respected and growing contractorStrong pipeline of projects across Kent and the South EastSupportive team environment with career progression
If you are a Quantity Surveyor looking for your next opportunity within a dynamic and forward-thinking contractor, we would love to hear from you.Apply now or get in touch for a confidential discussion.Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.....Read more...
Quantity Surveyor – Construction (Fit-Out & Refurbishment) Location: CheshireStarting Salary: £60,000We are currently working with a well-established main contractor specialising in commercial fit-out and refurbishment, who are looking to appoint a Quantity Surveyor to join their growing team in the North West.This is a fantastic opportunity for a commercially driven QS with at least 4 years’ experience to join a reputable business delivering high-quality projects across the commercial, education, and public sectors.The RoleAs a Quantity Surveyor, you will play a key role in the commercial management of projects from pre-construction through to final account. Working closely with project and site teams, you will ensure projects are delivered on time, within budget, and to the highest standards.Key Responsibilities
Managing project costs from inception to completionPreparing and managing CVRs, valuations, and final accountsProcurement and management of subcontractorsContract administration (JCT focus)Managing variations, claims, and cost reportingSupporting project teams to ensure commercial success
Requirements
Minimum 4 years’ experience as a Quantity SurveyorExperience within fit-out, refurbishment, or construction projectsStrong understanding of JCT contractsExcellent commercial awareness and negotiation skillsAbility to manage multiple projects and priorities
What’s on Offer
Starting salary of £60,000Opportunity to work with a respected and growing contractorStrong pipeline of projects across Kent and the South EastSupportive team environment with career progression
If you are a Quantity Surveyor looking for your next opportunity within a dynamic and forward-thinking contractor, we would love to hear from you.Apply now or get in touch for a confidential discussion.Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.....Read more...
We are looking for a hands-on, commercially minded Head of Finance to lead the accounting department of this incredibly successful Hospitality brand.This is not a back-office role. You will sit at the centre of commercial decision-making, working closely with the directors and the Heads of Department to drive financial performance, support growth planning, and maintain strong financial governance across all sites.You will manage a small team and work closely with the operation team, with full ownership of the finance function both operationally and strategically.The role:
Shape and deliver the brand financial strategy, leading budgeting, forecasting, and performance tracking across revenue, EBITDA, cash, and Capex.Ensure accurate, timely monthly reporting in line with Group and IFRS standards, with clear analysis of variances, risks, and opportunities.Manage the internal team and outsourced partners, ensuring high-quality outputs across AP/AR, payroll, reconciliations, and month-end close.Oversee cash flow forecasting, optimise working capital, and manage banking and FX exposure.Maintain strong internal controls, lead anti-fraud measures, and ensure compliance across VAT, tax, and payroll obligations.Support key departments with financial insights, KPI tracking, pricing, and profitability analysis across stores and channels.Own the ERP system, ensuring data integrity, process improvements, and alignment with Group tools and reporting.Oversee leases, licences, and insurance; support audits, claims, and finance transformation initiatives, including new store openings.Partner closely with Group Finance, IT, and Legal to ensure alignment on policies, systems, and cross-border activities.
About you:
ACA, ACCA or CIMA qualifiedSenior finance experience within restaurants or multi-site food & beverageCommercially minded – understands labour modelling, GP optimisation and site-level P&L dynamicsExperience supporting new openings or business expansion phasesComfortable operating in an entrepreneurial, fast paced environmentConfident presenting financial information to Directors and non-finance colleagues alikeHands-on, detail-driven and process-ledStrong ERP and excel experience.Dynamic, flexible and collaborative – comfortable working across departments in a close-knit team
....Read more...
To advise supervision of any method/design improvements, which would enhance the quality, manufacturing process or performance of the product
To maintain proper records of all warranty claims, test results etc. and advise the management of any significant technical problems which may arise from time to time
To assist the goods in/despatch departments when workload demands
To assist the assembly section when the work load demands
To ensure all processes are performed in an efficient manner and within the agreed timescales
To ensure all repairs are performed in an efficient manner and customer warranties / service orders are dealt with promptly
To fulfil all requirements of your apprenticeship programme
To comply at all times with the company’s Health & Safety policy
To perform any other duties requested by the management of the company
Training:Qualifications included:
Engineering Fitter Apprenticeship Standard. Company Training Plan & Assessment
Level 3 Diploma in Advanced Manufacturing Engineering- Development Knowledge (1 day per week for 2 years at college)Development Competence Qualification (workplace)
Level 2 Functional Skills- maths (If required)
Level 2 Functional Skills- English (If required)
End Point Assessment at the end of the apprenticeship.
College will be in Bicester, Oxfordshire.Training Outcome:
We assign a mentor to all apprentices to help guide and advise on career paths
Previous apprentices have moved on to supervision and management roles within Manufacturing
Apprentices have also moved on to Production Engineering and QA
We will support further learning through to higher level qualifications up to apprentice-degree level
Employer Description:
De Soutter Medical specialise in the development, production and worldwide distribution of high performance powered orthopaedic tools for surgical procedures.
Our goal is to develop and produce advanced surgical cutting solutions for a rapidly changing global healthcare market. Today, De Soutter Medical has some of the finest engineering facilities, producing a range of over 800 products, and maintaining a reputation for unrivalled customer service.
Working Hours :Monday to Thursday 8:30am to 4:30pm and Friday 8:30am to 4:00pm. 30 minute lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Time Management,Interest in Engineering....Read more...
As an apprentice, you will be responsible for addressing customer enquiries, troubleshooting issues, providing product information, and ensuring an exceptional customer experience.
This role requires a proactive, adaptable, and customer-centric individual who thrives in a fast-paced, multichannel environment.
We are looking for somebody who is new to this sector and is keen to develop the skills to be able to complete the key responsibilities which consist of:
Multi-Channel Support: Providing exceptional customer support across a variety of communication channels, including live chat, email, phone, social media platforms (e.g., Facebook, Twitter, Instagram), and self-service portals
Customer Engagement: Build strong relationships with customers by offering timely, empathetic, and efficient responses to enquiries. Ensure that each interaction is aligned with company values and enhances the customer experience
Problem Resolution: Troubleshoot and resolve a wide range of customer issues, including product enquiries, service concerns, technical support, billing questions, and complaints. Utilise your problem-solving skills to resolve complex issues promptly
CRM Management: Use our Customer Relationship Management (CRM) tool Salesforce to manage customer interactions, log support tickets, track case progress, and update customer records
Omni-Channel Consistency: Ensure that the customer experience is consistent and seamless across all channels. Resolve issues effectively, regardless of the platform the customer chooses to contact us through
Collaboration with Teams: Work closely with cross-functional teams (IT, Claims and Operations) to ensure quick resolution of complex issues. Share insights and feedback to continuously improve the customer experience
Feedback Collection: Gather customer feedback during interactions and help identify recurring issues or areas for improvement in processes, products, or services
Maintain Performance Metrics: Meet or exceed established performance metrics, including response times, customer satisfaction ratings, first contact resolution, and ticket closure rates
You will work within a collaborative and supportive team culture. Training:
Business Administrator, Level 3
Fortnightly attendance at Riverside College, Widnes
Training Outcome:
Ongoing professional development and growth opportunities
Employer Description:With over 20 years of experience in the UK Taxi and Courier industry, we are dedicated to protecting our customers’ assets and providing peace of mind through comprehensive insurance solutions. Our expertise and commitment to customer satisfaction has made us a trusted name in the UK for insurance needs.Working Hours :Monday to Friday between 8.45am and 5pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Non judgemental,Patience,Empathetic communicator,Keen to learn....Read more...
Administrator (Financial Services)
Location: St HelensHours: 9.30am - 4.30pmFull-time | Permanent A well-established and highly respected financial planning firm is seeking an experienced Financial/Technical Administrator to support advisers in delivering high-quality ongoing and new business administrative support.This is an excellent opportunity for a technically strong administrator who enjoys managing cases end-to-end, thrives in a structured regulatory environment, and takes pride in delivering accurate, compliant work.
The Role
You will play a key role in supporting advisers by:
Managing ongoing advice cases from start to completion
Preparing and issuing compliant advice documentation within agreed service standards
Producing detailed client meeting notes, including complex cases (drawdown, decumulation, trusts)
Supporting fund switches, top-ups, new business submissions and annual reviews
Completing projections and technical calculations to assist adviser recommendations
Processing specialist cases including death claims, probate-related documentation, ITS, VCT and Long-Term Care cases
Tracking pipeline business and ensuring smooth workflow management
Maintaining accurate, compliant client records in line with FCA requirements
You will work closely with advisers, paraplanners and fellow administrators to ensure seamless client service and continuity.
About You
We’re looking for someone who has:
Experience within FCA-regulated financial services (Desirable)
Strong technical understanding of ongoing advice and regulated documentation
High attention to detail and excellent organisational skills
The ability to manage multiple cases and deadlines efficiently
Confidence in producing detailed, accurate written documentation
A proactive and collaborative approach
What’s on Offer
A supportive and professional team environment
Clear processes and structured workflows
Opportunities for ongoing development and accreditation
A stable, growing business with strong compliance standards
Hybrid working arrangements
If you are an experienced Financial Services Administrator looking to join a forward-thinking firm where quality and compliance truly matter, we would love to hear from you. Apply confidentially today to learn more.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
Accurately process multi-currency purchase ledger invoices through invoice capture program and match against a purchase order in Access Dimensions.
Accurately log multi-currency invoices onto Sage and complete filing as appropriate.
Ensure invoices and/or purchase orders are approved in accordance with company policy.
Assist in managing the joint mailbox, responding to emails, and dealing with queries.
Process expense claims and credit card statements.
Produce payment run for due and approved invoices.
Provide effective credit control, including reviewing sales ledger accounts, contacting customers regarding overdue payments and raising debit notes where appropriate.
Assist in the reconciliation of supplier statements and any discrepancies.
Provide reception cover as required, including meeting and greeting visitors and answering calls via the switchboard.
Produce and maintain spreadsheets and records as required.
Set up payments on the online banking system for authorisation by a manager.
Accounting support, including reconciliations and postings.
Other general accounting and administration duties which may be required from time to time.
Comply with all health and safety requirements within the company.
Training:
Attending Telford College for Day release.
College Assessor.
Training Outcome:After the apprenticeship is completed, there will be room to progress within the company and role. Employer Description:Philip Maddocks, a third-generation farmer born and bred in Shropshire, founded PDM in 1991.
Philip’s grandfather, Wilfred grew vegetables for the markets with 1 acre of land from the 1930s. Wilfred grew this into a successful and respected farming enterprise which Philip’s father and now brother have continued in the same spirit. Philip’s passion for salad and determination to drive new opportunities inspired him to create PDM. His genuine love and respect of the land, desire to grow the very best produce, and passion for innovation is at the heart of everything we do here at PDM.
We’ve grown from 10 acres of iceberg lettuce to 3,800 acres of salad crops in our fields today. We are the UK’s second largest whole head lettuce grower, largest babyleaf grower and the UK’s first vertically integrated producer of fully prepared bagged salads.
Based in the heart of England, we’ve worked hard to create an environment that is committed to growing outstanding produce. At the very foundation of PDM is respect for the land we farm, for our crops, our team and our valued customers and suppliers.Working Hours :Monday - Friday : 8am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Analytical skills,Logical....Read more...
Accounts Administrator (Part-Time) Location: Cheddar Salary: Up to £15 per hour DOE (£17,000 - £18,720 pro rata) Hours: 22-24 hours per week over 3 days (must include Friday)About the Role We are seeking an experienced and detail-oriented Accounts Administrator to join our growing and ambitious team. This is an excellent opportunity for a finance professional with experience in a small or medium-sized business who is looking for a varied, hands-on role within a supportive and fast-paced environment. You will play a key role in ensuring the smooth running of our day-to-day finance operations, working with Sage Accounts and Microsoft Office. Key Responsibilities:Purchase Ledger ·Processing purchase invoices onto Sage, matching to delivery notes and purchase orders ·Investigating and resolving invoice discrepancies ·Coding invoices accurately ·Reconciling supplier accounts to statements ·Managing supplier queriesSales Ledger ·Raising customer invoices ·Credit control - chasing overdue accounts via phone, email and letter ·Handling customer account queriesBanking & Payments ·Allocating payments and receipts ·Performing bank reconciliations ·Preparing supplier payment runs ·Processing ad hoc supplier and client paymentsExpenses & Financial Administration ·Processing employee expense claims and verifying documentation ·Managing company credit card expenses and reconciliations ·Ensuring all financial transactions are accurately recorded ·Handling telephone enquiries from colleagues, customers and suppliers ·General accounts administration including filing and archiving ·Supporting the finance team with ad hoc tasks as required Skills & Experience ·Minimum 2 years' experience in an accounts or finance role ·Strong understanding of accounting principles and double-entry bookkeeping ·Experience with sales and purchase ledger processes and reconciliations ·Knowledge of nominal codes, chart of accounts and VAT tax codes ·Proficiency in Microsoft Excel and Sage (or similar accounting software) ·Excellent numerical skills and high attention to detail ·Strong organisational and time management skills ·Ability to work independently and as part of a team ·Confident telephone manner and strong communication skills ·AAT qualified or qualified by experience (advantageous) What We Offer ·Competitive salary up to £15 per hour (depending on experience) ·Automatic enrolment into a Workplace Pension Scheme ·Full training and ongoing support ·Free workwear ·Free on-site parking ·Company social activitiesThis is a fantastic opportunity to join an energetic, inclusive business at an exciting stage of growth. If you are proactive, organised, and ready to contribute to a developing finance function, we would love to hear from you. If the role is of interest, then please send your CV today ....Read more...
An MEP contractor is looking for a Quantity Surveyor to be based on site at Green Park/Piccadilly.The role involves providing financial and contractual control from securing the project through to completion, while producing reports and maintaining accurate records and databases, across packages valued at circa £12m M&E, with approximately £4m remaining.Start Date: ASAP Salary: £50,000 PAYE Package: Travel paid if PAYE Hours: 08:00am – 4:30pm with a 30-minute lunch break Contract: 12 months (happy to commit to longer if desired) Location: Green Park / PiccadillyKey Responsibilities:
Providing comprehensive financial and surveying related information as required by Management/Directors, including monthly reports, reporting directly to the Commercial Director.
Establishing & maintaining relationships with Clients, Sub-Contractors & Suppliers.
Measuring the works for interim valuations and final account purposes. Record of dimension/quantities to be taken/kept if required.
Preparation and submission of valuations and final accounts, ensuring all dates are met, as per the agreed contract.
Recording and agreeing of extra works, day works & variations throughout the contracts.
Recording all relevant events for delay and loss and expense claims as/when necessary.
Monitoring payments, to ensure full payment is received for all work claimed and certified. May be required to ‘chase’ outstanding payments.
Measuring, certifying and agreeing of subcontractor/supplier accounts.
Working closely with the Buyer Department to ensure plant/equipment is being procured at the most optimum rates & delivered in conjunction with programme/valuations etc. and within the target budget level set.
Assisting management in provision of statistics and other surveying related information for meetings/reports.
Measuring of operatives work for the monetary payment system.
Liaising with client representatives and other members of the team to ensure effective communications and a cohesive working environment.
Providing general support to operations staff on surveying matters.
Provide estimating department with statistical information for new rates.
Maintain a suitable filing system/record keeping.
Familiarisation with specification/drawings for each project, as well as the terms & conditions upon which we are employed, to assist in highlighting changes, variations etc.
Keep up-to-date with new technology and legislation as appropriate.
Undertaking any other tasks/duties as may be reasonably required and/or requested by senior members of staff.
Requirements:
Hold at least HNC level qualification in QS/related subject
Strong commercial awareness and understanding of project financials.
Reasonable understanding of mechanical services industry and associated materials
Proficient in Microsoft Office (Word, Excel, Outlook, Access, Projects, etc.) and related systems
Awareness and experience of construction methods, technology, standard forms of measurement and forms of building contract
Ability to read, analyze and interpret general business documents, technical procedures, drawings, government regulations
Work independently, establish priorities and make decisions
Strong negotiator
If you are interested in this position, please send your CV for consideration.....Read more...
Role Climate17 are working alongside a leading renewable energy business who build, own and operate large scale renewable energy assets across the UK. They are actively searching for an experienced Asset Manager to manage a number of onshore wind assets/SPVs by ensuring best practices for HSE performance, whilst enhancing the overall returns and value of each project. Responsibilities Management of the contracts of the SPVs to ensure that all assets are in compliance with Statutory requirements for HSE performance, Local planning authority requirements, Grid company connection conditions and power purchase agreements Monitor contractor performance during scheduled and unscheduled maintenance with a view to ensuring all contracted SLA’s are met or bettered,Review and enhance O&M strategies and activities with a view to reducing down-time,Review regular and other reporting provided by the contractors and ensure any issues are being suitably addressed,Build strong relationships with contractors,Identify and establish the necessary KPIs to monitor the performance of each asset.Identify equipment faults, carry out diagnoses and troubleshooting activities with support from O&M or the Monitoring Team.Prepare regular asset management reports on each asset.With support from O&M’s and monitoring team diagnose and remedy operational problems.Visit company sites to assess status and conditions of the wind farm; maximum of 4 per year per project.Management of Spare parts, insurance and warranty claimsReview of site performance calculationsRecording and review of key deadlines under project contractsScheduling and co-ordination of Planned preventative maintenance Requirements Engineering, science, or math degree or equivalent.Advanced Excel skills (understanding of macros, visual basic, Python or SQL)Experience in interpreting mechanical and electrical engineering drawings, work instructions, and design reviews.2+ years of experience in the wind industry. Asset Management, O&M, Construction or Consultancy.Understanding of remote monitoring systems on plant and equipment.Current or previous GWO WaH qualifications - desirableIOSH managing safely or other H&S qualifications (HV awareness, WTSR’s) - desirableSolar industry experience - desirableLocation: Remote + site and office travel, as required. About Us Climate17 is a purpose-led, international Renewable Energy & Sustainability recruitment firm. We provide specialist talent acquisition services to organisations seeking to reduce their environmental footprint, as well as those working towards the decarbonisation of the energy sector. Inclusive Application Process Climate17 is committed to creating a diverse, inclusive and equitable workplace. We believe there is no solution to climate change without people. We aim to increase diversity across all areas and as such, we are committed to partnering with clients and candidates to create an inclusive and sustainable regenerative world. We welcome applications from all qualified candidates, regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, or whether or not they have a disability. If you require additional support, equipment or resources in order to participate in the job application or interview process, please let us know.....Read more...
The service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments, bringing a friendly and energetic approach to your daily work. Every day is different within the Service Department, so the role will vary. Some duties on a day-to-day basis may include: Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us. Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, and processing of warranty claims. Teamwork: Liaison with all the relevant departments, including workshop and management, to deliver an amazing customer experience. Promotion: Assisting with the sale of accessories and service plans. Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earnings and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom, remote learning and face-to-face block release weeks at our state-of-the-art training centre. Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre in Milton Keynes to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. On successful completion of the one-year programme, you will receive the following: Level 2 Customer Service Practitioner Standard Brand-specific certifications.Training Outcome:
Volkswagen Group (VWG) is one of the UK’s largest car retailers, encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.
Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers. Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
We're growing fast and we're looking for a commercially strong, operationally sharp Senior Project Quantity Surveyor to help shape the next stage of our journey.We are looking for someone to take ownership of all post-award commercial and scope-validation activities once a project is marked "Closed Won" in Salesforce. This includes verifying the BOQ, undertaking site surveys, preparing operational scopes and cost sheets, managing valuations, and ensuring commercial control throughout the delivery of fire doors, fire stopping, and wider passive fire protection projects.Why Join Us?This isn't just another QS role, it's a chance to shape the commercial direction of a growing specialist contractor.You'll get:
A pathway to Commercial ManagerDirect influence over profitability, strategy and operational excellenceExposure to high-profile, prestigious estates across London & the UKA high-performance, digitally-enabled working environment25 days holiday + bank holidaysPension + ongoing development opportunities
About Onyx Fire & SecurityOnyx Fire & Security is one of the UK's leading fire safety specialists, delivering critical life-safety systems across commercial, residential and hotel & leisure sectors.Since 2008, we've focused on creating safer buildings through:
Mechanical & Electrical Smoke ControlPassive Fire ProtectionFire Engineering & Asset Management
We're a growing, ambitious SME with a strong operational culture and this role will be central to shaping our commercial success as we scale.The Role: As our Senior Operational QS, you will be the commercial lead from the moment a project becomes live.You'll take full ownership of scope validation, operational documentation, commercial controls and ongoing financial performance backed by a junior QS reporting into you.You'll work closely with the Head of Projects while overseeing project values from £200k to £3m, typically lasting 2-10 months.What You'll Be Responsible For
Validating sold scopes and converting BOQs into operational documentationVisiting sites to verify quantities, access, constraints and real-world conditionsCompleting measured surveys for fire doors, fire stopping and passive fire worksProducing Scope of Works packs and updating cost sheetsPreparing monthly valuations and signing off works completed on sitePreparing, negotiating and agreeing variationsLeading commercial discussions with clients and internal stakeholdersOverseeing projects under JCT contracts, including variations, claims and disputesManaging pricing strategy, margin control and commercial forecastingOwning the CVR process and ensuring commercial visibility across each projectActing as a trusted commercial advisor to the Head of Projects
Scope & Costing Documentation
Produce a formal Scope of Works Pack, including drawings, schedules, measured surveys and technical clarifications.Prepare the Operational Costing Sheet, including labour, materials, access requirements, prelims, and subcontractor packages.Clean up / restructure sales BOQs to ensure operational clarity and compliance with BM Trada / ASFP / project-specific requirements.
Stakeholder & Client Interface
Liaise with Project Managers, Site Managers, Sales, and the Client team to ensure all commercial matters are managed professionally.Respond to commercial queries, RFIs, and contract-related correspondence.Support the operational team in delivering high-quality, compliant works in line with the programme.
Compliance & Quality
Ensure all commercial outputs align with compliance frameworks (BM Trada, ASFP, Building Safety Act, and client-specific standards).Support the creation of design packs and technical documentation where required.
About You: The Person Who Will Excel HereWe're looking for someone who combines commercial sharpness with operational instinct, someone who thrives in a role with both structure and autonomy.Experience & Technical Strengths
5+ years QS experience (ideally in fire protection or a specialist MEP subcontractor)Strong measured survey capabilityExcellent document-production and client-facing communicationSolid Excel/Sheets skills and BOQ understandingProven track record of managing JCT contractsExperience managing valuations, variations and financial controlChartered Surveyor (RICS) or equivalentExperience working with Salesforce, OneTrace, Procore or similar systems.Understanding of BM Trada schemes / ASFP guidance / BSA Golden Thread requirements.Full UK driving licence.
Traits & Mindset
Commercially ambitious with strong attention to detailProactive, structured and able to work independentlyConfident in negotiations and client conversationsStrong leadership potential, capable of developing a junior QSComfortable in a fast-moving, scaling SME environmentStrategic thinker with the ability to forecast, challenge and improve processes
How to Apply:If you are intersted in this position and would like to learn more we would love to hear from you. Please attach your CV to the link provided and we will be in contact. ....Read more...
We're growing fast — and we’re looking for a commercially strong, operationally sharp Project Quantity Surveyor to help shape the next stage of our journey.This pack outlines exactly what we’re looking for, what the role involves, and the kind of person who will thrive at Onyx.Role PurposeTo support of all post-award commercial and scope-validation activities once a project is marked “Closed Won” in Salesforce. This includes verifying the BOQ, undertaking site surveys, preparing operational scopes and cost sheets, supporting valuations, and supporting commercial control throughout the delivery of fire doors, fire stopping, and wider passive & mechanical fire protection projects.About Onyx Fire & SecurityOnyx Fire & Security is one of the UK’s leading fire safety specialists, delivering critical life-safety systems across commercial, residential and hotel & leisure sectors.Since 2008, we’ve focused on creating safer buildings through:
Mechanical & Electrical Smoke ControlPassive Fire ProtectionFire Engineering & Asset Management
We’re a growing, ambitious SME with a strong operational culture — and this role will be central to shaping our commercial success as we scale.The Role:As our project QS, you will support the estimating team and the commercial lead from the moment a project becomes live.You’ll support the creation of scope validation, operational documentation, commercial controls and ongoing financial performance — backed by a senior QS.You’ll work closely with the Head of Projects while overseeing project values from £200k to £3m, typically lasting 2–10 months.What You’ll Be Responsible For
Supporting with the estimating before a project goes liveValidating sold scopes and converting BOQs into operational documentationVisiting sites to verify quantities, access, constraints and real-world conditionsProducing Scope of Works packs and updating cost sheetsPreparing monthly valuations and signing off works completed on sitePreparing, negotiating and agreeing variationsSupporting commercial discussions with clients and internal stakeholdersSupporting projects under JCT contracts, including variations, claims and disputesSupporting with pricing strategy, margin control and commercial forecastingJoining the CVR meetings and looking at commercial visibility across each projectActing as a trusted support to the Senior QS
2. Scope & Costing Documentation – working with the Senior QS to:
Produce a formal Scope of Works Pack, including drawings, schedules, measured surveys and technical clarifications.Prepare the Operational Costing Sheet, including labour, materials, access requirements, prelims, and subcontractor packages.Clean up / restructure sales BOQs to ensure operational clarity and compliance with BM Trada / ASFP / project-specific requirements.
3. Stakeholder & Client Interface – alongside the Senior QS:
Liaise with Project Managers, Site Managers, Sales, and the Client team to ensure all commercial matters are managed professionally.Respond to commercial queries, RFIs, and contract-related correspondence.Support the operational team in delivering high-quality, compliant works in line with the programme.
4. Compliance & Quality
Ensure all commercial outputs align with compliance frameworks (BM Trada, ASFP, Building Safety Act, and client-specific standards).Support the creation of design packs and technical documentation where required.
About You: The Person Who Will Excel HereWe’re looking for someone who combines commercial sharpness with operational instinct — someone who thrives in a role with both structure and autonomy.Experience & Technical Strengths
5+ years QS experience (ideally in a specialist subcontractor)Excellent document-production and client-facing communicationSolid Excel/Sheets skills and BOQ understandingExperience supporting with valuations, variations and financial controlChartered Surveyor (RICS) or equivalentExperience working with Salesforce, OneTrace, Procore or similar systems beneficial.Understanding of BM Trada schemes / ASFP guidance / BSA Golden Thread requirements beneficial.Full UK driving licence.
Traits & Mindset
Commercially ambitious with strong attention to detailProactive, structured and able to work independentlyConfident in negotiations and client conversationsComfortable in a fast-moving, scaling SME environmentStrategic thinker with the ability to forecast, challenge and improve processes
Why Join Us?This isn’t just another QS role — it’s a chance to shape the commercial direction of a growing specialist contractor.You’ll get:
A pathway to Senior QS & Commercial ManagerDirect influence over profitability, strategy and operational excellenceExposure to high-profile, prestigious estates across London & the UKA high-performance, digitally-enabled working environment25 days holiday + bank holidaysPension + ongoing development opportunities
How to Apply:If you are intersted in this position and would like to learn more we would love to hear from you. Please attach your CV to the link provided and we will be in contact. ....Read more...
As a Junior AI Consultant Apprentice at EXL, you will support the design, architecture, and implementation of agentic AI solutions and AI-enabled enterprise.
You will work alongside senior AI architects and consultants to help shape next‑generation AI systems that combine GenAI, agentic automation, data intelligence, and enterprise application integration.
This role is designed for individuals who want to become AI architects or AI consultants, not data engineers.
Key Responsibilities
AI-enabled systems & agentic AI support
You will:
Support design and prototyping of agentic AI applications embedded into client workflows
Assist in building tool-enabled AI agents, orchestrating APIs, knowledge sources, and enterprise systems
Participate in evaluating AI system behaviour (accuracy, drift, reliability, safety)
Help configure enterprise AI applications using EXL’s toolkits and accelerators
AI systems architecture & workflow integration
You will support senior architects to:
Map current client processes and identify opportunities for embedded AI
Design end-to-end AI architectures including memory models, orchestration layers, vector stores, and workflow integration patterns
Assist in documenting solution architectures, data flows, and integration designs
Help prepare architectural artefacts for client presentations (diagrams, solution blueprints, implementation plans)
Industry-focused AI consulting
You will work on AI use cases across:
Insurance – underwriting support, claims automation, broker-assist, fraud
Banking – KYC/AML workflow AI, credit operations, customer servicing
Energy & Utilities – field operations, network planning, customer queries
Retail – demand forecasting, merchandising, customer support workflows
Your contribution will focus on translating industry problems into AI-enabled solutions
Sales enablement & pre-sales support
You will:
Support proposal creation, case studies, POVs, AI maturity assessments
Help prepare demos for client meetings, including AI agent workflows
Assist senior team members in producing slide decks & architectural narratives
Contribute to benchmarking, competitive analysis, and value case modelling
Responsible AI & Governance
You will:
Apply principles of safe AI, EU AI Act and FCA-aligned controls
Support testing and evaluation frameworks (TEVV) including:
- Accuracy, precision/recall
- Groundedness
- Consistency
- Safety checks
Help maintain audit trails, evaluation logs, and architecture documentation
Essential Knowledge
You must have foundational knowledge or experience in:
Understanding of AI concepts: LLMs, RAG, agentic workflows, vector databases
Basics of enterprise workflows and integration patterns
Fundamentals of cloud platforms (Azure, AWS, GCP) and modern application architectures
Familiarity with Python or TypeScript for prototyping
Basic understanding of data models and APIs
Essential Skills
Strong analytical and problem-structuring ability
Ability to break down business processes and map AI opportunities
Clear communicator capable of producing client-ready materials
Interest in architecture (logical diagrams, solution blueprints, systems thinking)
Ability to collaborate across business, IT, and data teams
Training:An apprenticeship includes regular training with a college or other training organisation.
At least 20% of your working hours will be spent training or studyingArtificial intelligence (AI) and Automation Practitioner standard Level 4
You will also receive full training and support from the Leep Talent Apprenticeship team to increase your skills.
Your training will include gaining a Level 4 Artificial intelligence (AI) and Automation Practitioner qualification.
Learners can gain these optional exams at the end of the programme:
AWS Certified AI Practitioner
Microsoft AI-900 Azure AI Fundamentals
Microsoft PL-900 Fundamentals
Awarding Body: Accelerate People
Training Outcome:Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level Apprenticeship Programme.
We have already helped over 1000 people start their tech and digital careers with an apprenticeship.Employer Description:From our beginnings in business process services to becoming a global leader in data and AI, EXL brings 25+ years of proven expertise helping enterprises transform and redefining what's possible for our clients.
We partner with leading companies in insurance, healthcare, banking and capital markets, retail, media and communications, and energy and infrastructure to reimagine business models, deliver measurable outcomes, and accelerate innovation.
While nearly 70% of enterprise AI initiatives fail, EXL consistently delivers a 90% success rate by integrating deep industry knowledge, robust data and analytics capabilities, and cutting-edge AI implementation in client workflows—turning complexity into value at scale.
At EXL, innovation isn't just a buzzword—it's how we solve complex challenges and create lasting value. By integrating cutting-edge technologies like machine learning, AI, and cloud computing, we enable our clients to stay ahead of the curve. Whether it's revolutionizing customer experiences, streamlining back-office operations, or uncovering new revenue streams, innovation fuels everything we do.Working Hours :Monday - Friday (9:00am - 5:30pm). Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Interest in AI,Motivated,Can do attitude,Interest in architecture,Tech Savvy....Read more...
Your purpose:
To undertake administrative and operational duties across the various departments within the MIS and Exams services
To work within the MIS Directorate and operate flexibly with tasks as required, which will include travel to other sites, some evening and occasional Saturday working
Provide a high level of customer service to stakeholders throughout the college
In your role, you will be accountable for:
Providing a high standard of data inputting and checking, including student enrolments, timetabling, and exams processes
Working with the Funding Returns and Audit & Compliance teams to ensure data meets the collection requirements as specified by the college or funding agency
Assisting with the collating and checking of evidence for both internal and external audits and compliance checks
Maintaining effective filing systems, electronic and manual for the Directorate
Working with the Student Records and curriculum administration teams to support the data and MIS requirements for curriculum and the wider college
Working with the exams team to support the examination function within the college, including processing registrations, exam bookings, claims and invigilation
Dealing with enquires and queries received, including telephone and in person from both internal and external customers
Assisting and supporting in the production and maintenance of work instructions, guides and other documentation required around MIS processes and procedures
Working flexibly across various departments and sites depending on workloads and time of year
Working effective as both part of a team and as an individual in order to meet priorities and deadlines
Providing a high standard of professionalism and customer service that positively reflects yourself, the Directorate and college
There are things that we are all accountable for, whatever your role, these are:
Embedding safeguarding into your/ your teams working practices and escalating any safeguarding concerns immediately in line with the College’s safeguarding policy
Embedding Health and Safety best practices and ensuring a safe working environment for everyone within your area of responsibility, according to the Health and Safety at Work Act.
Being a champion and advocate for Equality and Diversity throughout College
Behaving in a manner that displays British values
Being committed to reviews of your performance and your own Continuous Professional Development
Any other duties commensurate with your role that may be required from time to time.
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
Attend and be punctual for all induction sessions, lessons and work-based training/support sessions
Complete all required assignments with by the required timeline
Build up your portfolio of evidence on-going
Access support from your tutor/assessor and your manager
Training:Overview of Customer Service Level 2 Apprenticeship Standard:
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation
Your core responsibility will be to provide a high-quality service to customers
The standard covers the following:
Knowledge:
Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your role and responsibility:
Customer experience
Product and service knowledge
Skills:
Interpersonal skills
Communication
Influencing skills
Personal organisation
Dealing with customer conflict and challenge
Behaviours/Attitude:
Developing self
Being open to feedback
Team working
Equality - treating all customers as individuals
Presentation - dress code, professional language
Right first time
You will complete an End Point Assessment this will involve the following:
Showcase/Portfolio
Interview
Practical Observation
Professional Discussion
You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.Training Outcome:There may be an opportunity for a full-time job opportunity at the end of the apprenticeship, subject to satisfactory employment and completion of the apprenticeship and if there is a role available.Employer Description:Our mission is creating opportunities, changing lives and this is at the heart of everything we do. The college has a common set of values for both students and staff: Kindness, Unity and Excellence, and they define how we behave and interact with each other. Kirklees College is a uniquely vocational college whose student community reflects the diversity of the local area. We offer inspirational teaching in industry standard, state-of-the-art facilities and ensure curriculum is developed with employers to enable students to progress. At Kirklees College we aim to foster an honest and compassionate approach to ourselves, our people and environment, develop a shared purpose across our community, and set a culture of high aspiration, expectation and success. We strive to be ahead of the curve in our approach to teaching and learning and be a first-choice provider for students and industry alike. With over 10,000 students on full-time and part-time courses, and apprenticeships, we provide seven bespoke centres across the Kirklees region, from two main centres based in Dewsbury and Huddersfield, and dedicated learning centres for Animal Care, Construction, Engineering, Process Manufacturing and Higher
Education.Working Hours :Monday to Friday - you may have to work across other centres and also work some evenings/weekends to cover open evenings/enrolment. Exact working hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Excellent Attendance,Excellent Timekeeping....Read more...
