The successful candidate, who will be reporting to the department line supervisor/manager, will be dealing with import shipments and import customer services, for general accounts and larger key account customers
The person will work as a part of the import team and arrange shipments from Europe to UK based customers, by use of the existing DSV road-freight and distribution network across Europe, along with internal UK distribution and warehousing departments
The role will involve communicating with the local DSV depots across the UK and Europe to ensure deliveries are done in accordance with our customers’ requirements. There will also be a degree of customer services involved with direct communication to the customer(s)
Additionally there will be various other ad hoc administrational tasks such as POD handling and following up on customer enquiries/questions
Communicate effectively in a professional manner with customers to ensure their traffic requirements are fulfilled in line with their booking instructions
Receive bookings from UK importers either via our online booking platform or by e-mail
Contact delivery UK places to book in deliveries.
Instructing UK Warehouse and Distribution teams for loading/offloading of cargo to vehicles using our Transport Management System
Liaise with other DSV offices in the UK and abroad, reporting any discrepancies or specific requirements
Ensure legislative compliance in all areas
Ensure that the company operates within all agreed operational procedures, and within statutory requirements including the provision and maintenance of a safe working environment.
Perform and correctly implement General Administration, e.g. invoicing; filing, queries, claims, POD handling
Communicate efficiently and effectively with internal and external customers, suppliers, and other offices, as required by operational procedures
Once you have applied for this vacancy AEA will contact you to organise an interview, if your application meets the required criteria.
We will contact you using the details you provide us with in your application and would ask if you would regularly check and reply asap so that you do not miss this opportunity.Training:
Seetec will deliver this apprenticeship in the workplaceYou will have a dedicated assessor who will provide guidance and monitor progress throughout
You will have access to an online portfolio to allow you to monitor your progress and log work completed
Level 2 Apprenticeship in Customer Service Practitioner Apprenticeship standard
Functional Skills in maths, English and ICT (unless exempt)
Training schedule has yet to be agreed upon, further details will be made available at a later date
Training Outcome:
On completion of the apprenticeship, successful candidates could secure a role in a successful, dynamic company
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at a Professional level
Employer Description:DSV is one of the very best performing companies in the transport and logistics industry. 45,000 employees in more than 80 countries work passionately to deliver great customer services and high-quality services - as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.Working Hours :Monday - Friday: 09:00 - 17:00 (1/2 Hour Lunch)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Duties and Responsibilities Administration and reception
● Ensure the efficient operation of the office, dealing with front line enquiries from staff, pupils and visitors whether in person or by telephone and to pass on the messages to the relevant member of staff
● Maintain a high and appropriate level of communication in writing, verbally and electronically
● Ensure all visitors to the school are welcomed in a polite, friendly and efficient manner and provide refreshments to visitors/Principal when required
● Provide typing, word processing and photocopying
● Open and distribute internal and external post and correspondence as appropriate
● Be responsible for booking daily supply cover for teaching and non-teaching staff
● Check supply staff timesheets ensuring accuracy and timeliness
● Take ID for all agency supply staff and visitors to the school and provide them with the agreed vetting documents to sign
● Maintain daily staff / visitors signing in sheets
● Update staff lists and staff photograph boards with any changes
Dinner money and orders
● On a daily basis, maintain an accurate record of daily dinner numbers and inform the kitchen staff accordingly
● Order school meals for members of staff and visitors to the school
● Manage arrangements for meetings and INSET in school, booking rooms, ordering and serving refreshments as required
● Order packed lunches for educational visits
● Collect, record and monitor receipt of monies for school meals
● Produce weekly outstanding dinner debt information which identifies those families who require a telephone call and / or a debt letter and contact parents / carers by telephone and by letter on a daily / weekly basis
● Produce monthly reports on dinner type and numbers for the kitchen
● To process free school meals claims and entitlement statements, ensuring that pupil records are updated accordingly
● Order teaching and administration supplies, ensuring best value
● Check deliveries and arrange for distribution to the relevant person/s
● Perform regular stock checks to ensure that there is a sufficient supply of resources
● To record and update the academy assets management system
Educational visits
● Undertake administration of educational visits under the direction of the office manager.
Other responsibilities
● To produce and distribute the weekly academy newsletter and assist with the administration of the academy council newsletter
● To produce star pupil cards and post to pupils on a weekly basis
● To provide administrative support to the Academy Council including taking minutes and producing the Academy Council termly newsletter
● To manage the photocopiers and deal with minor troubleshooting, booking engineer visits as needed. To produce monthly usage readings
● To complete AIR forms as necessary under the direction of the Office Manager
● To ensure all information is treated confidentially and with discretionTraining:
Suffolk New College
Business Administrator Standard English and maths (if required) Level 2
Training Outcome:
Any career progression routes will be discussed upon successful completion of the apprenticeship
Employer Description:Paradigm Trust is multi academy trust consisting of seven schools.
Four are based in Ipswich:
● Ipswich Academy (secondary)
● Murrayfield Primary Academy
● Piper’s Vale Primary Academy
● Woodbridge Road Academy (special)
Three are base in the London Borough of Tower Hamlets:
● Culloden Primary Academy
● Old Ford Primary Academy
● Solebay Primary AcademyWorking Hours :Monday- Friday
Shifts to be confirmed
30 minutes unpaid lunch breakSkills: Effective Communication,Proficient in IT,Team Player,Keen eye for detail....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary.
Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:At SEAT, there is nothing more important than our people. Their enthusiasm, commitment and skills are the dynamic force behind SEAT cars. Our people drive the innovation and technology, style and design in everything that we do.
We are looking to enthusiastic and passionate people to join our team working as apprentices in our retail network and drive their career forward with us.Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.Skills: Communication skills,Organisation skills,Customer care skills,Presentation skills,Team working,Creative....Read more...
Key Responsibilities will include, but not be limited to:
Answering telephone calls from tenants about repairs and maintenance and advising on who can assist and assisting tenants using the customer portal ‘Grosvenor Connect’
Raise Works Orders (check in/out) for ad hoc repairs and maintenance through Planon/Elogbook system, as well as inputting all asset data and ensuring PPM’s are set up
Audit Gas/Electrical (Compliance) Certificates (Ensure WO raised, check dates, Address’s, follow up on remedial works)
Record future Retrofitting strategy with Property/Project Manager as part of our wider sustainability business goals
Review Roof and Gutter reports on properties and assist the Property Manager with any necessary action points
Record utility meter readings and location of meters on property maintenance system Planon/Elog books
Carry out Pre-tenancy checks/inspections of market let properties as and when instructed by the Property Manager
Demonstrate to tenants how to use various appliances/heating system in their properties and ensure that up to date manuals are in properties
Assist the Property Manager in raising insurance claims/reporting on property management system and liaising with colleagues from Realty Insurance when required
Arrange access to properties with tenants when required for Fire door inspection/Water tanks/Roof & Gutter/Drainage PPM’s
Collecting unwanted/unclaimed post from market let properties and arrange ‘return to sender’ or dispose of junk mail
Assist in transferring documents onto the new CAFM system
To identify data that is incomplete or has been input inaccurately by tenants
Training:
All work and studying will be done at work, with Study hours included throughout the week to help you work towards your qualification
Functional Skills in maths and English (if required)
Training schedule has yet to be agreed upon, further details will be made available at a later date
Training Outcome:Fixed term contract, following apprenticeship the individual can apply for roles within Grosvenor. Employer Description:We think this is a special place to work. So, before we get into the detail of this job opportunity, here’s a few words about who we are and what’s important to us.
We’re about delivering lasting commercial, social and environmental benefit
This role sits within our UK Property Business which is about creating sustainable places where business, communities and nature thrive. We’ve been developing and managing neighbourhoods for over 300 years, pioneering change and new ways of thinking about property. Our heartland is in London’s West End and we also invest in vibrant urban places such as Liverpool and across England.
We’re part of something much bigger too. Grosvenor is an international organisation whose activities span urban property, food & agtech, rural estate management and support for philanthropic initiatives. We’re united by a common goal to deliver lasting commercial, social and environmental benefit.
We’re steeped in history but focused on the future
We may have 340 years of history, but we are firmly focused on the future. From progressive environmental action to being at the forefront of community engagement, we work with purpose and embrace change. So diversity of thought and fresh perspectives really matter to us. We want our people to bring everything they are to work. Their life experiences, their knowledge, their unique take on challenges and solutions.
What’s it like to work here?
Well, there is plenty to talk about. It’s purposeful, whether that’s innovative ways to tackle the climate crisis or engaging meaningfully with local communities. It’s commercial and ambitious, which you’ll see in our transformational development projects and diverse investment pipeline. It’s sociable, in our buzzing café and at our many events. It’s challenging, varied and supportive: contributing to inclusion and innovation is part of everyone’s personal goals here. We also enjoy a flexible work environment and, because it’s a family business, we like to think we are a little less corporate too.Working Hours :Monday to Friday 9:30am to 5:30pm. 1-hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service:
Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration:
Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork:
Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion:
Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:
Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Apprenticeship Standard
Brand specific certifications
Training Outcome:
Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship
Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes
Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.Working Hours :Monday - Friday, 0830 - 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
· Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
· Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
· Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
· Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
· Enthusiasm and willingness to learn
· Teamwork
· Strong communication
· Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
· Level 2 Customer Service Practitioner Standard
· Brand specific certificationsTraining Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.
Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience....Read more...
