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Group 1 Audi Cheshire Oaks Service Advisor Apprenticeship
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work. Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include: Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us. Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims. Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience. Promotion: Assisting with the sale of accessories and service plans. Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are: Enthusiasm and willingness to learn Teamwork Strong communication Customer Service We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. On successful completion of the one-year programme, you will receive the following: Level 2 Customer Service Practitioner Standard Brand specific certifications Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers. Working Hours :Monday – Friday. 0830 – 1730. Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working ....Read more...
Business Administration Apprentice
Key Responsibilities: To have responsibility for daily reporting– including downloading, checking and forwarding reports to clients (daily) To maintain accurate participant records, referrals, and attendance logs – including monitoring service user attendance and confirming participation to the client in a timely manner (daily) To support the scheduling and organisation of mentoring sessions and workshops – including liaising with mentors and managing session times on the inhouse portal (daily) To receive and send professional email on behalf of the company and to conduct telephone communication with families, mentors, and partners – ensuring all communication is managed and recorded, as appropriate (daily) Collation of weekly input for Key Performance Indicator reporting (weekly) Analysing simple data to produce session breakdowns, by client, by session and by cost (weekly) To prepare and organise programme materials, forms, and resources (ad hoc basis) Supporting the interview, recruitment and onboarding process for staff and mentors (ad hoc) Supporting with the referral process for new service users, including reviewing and recording data Receiving, checking, recording and processing invoices, fuel claims and expenses for payment Managing office supplies Learning to support meetings including setting up appointments, taking action notes and following up on actions To support PCSUK’s safeguarding and GDPR-compliant systems (ongoing – with training provided) To assist the team with general office, filing, and data management tasks (daily) Working across multiple functions, by providing administrative support and liaising with other teams Potential opportunity to rotate across other businesses and functions within the Group and to gain work experience or shadowing opportunities with our partner organisations Training: An apprenticeship includes regular training with a college or other training organisation At least 20% of your working hours will be spent training or studying Training Outcome:No guarantee of future position can be offered; however, towards the end of the apprenticeship scheme, consideration will be given to any expression of interest, for suitable roles available.Employer Description:PCS UK, part of the Triangle Care Group, are specialists in working with challenging and hard to engage young people across a range of settings Our Challenging Me mentoring programme and targeted workshops are built around the idea that modelling a healthy, trusting and respectful relationship is the best way to engage young people. If we can engage them, we can reach them. And if we can reach them, we can start to arm them with the skills they need to drive the kind of changes they want to see in their own lives. Our highly-trained mentors use their real-life experiences to relate with and re-engage the most hard-to-reach young people – those who have struggled to access education, those who have entrenched negative beliefs about themselves and the world around them, and those who feel powerless to overcome the challenges in their lives. We use a multi-faceted approach geared towards prevention, support and de-escalation to take these young people on a journey, helping them recognise the relationships and experiences that have shaped them, and asking them to challenge the beliefs they have about who they are and what they can achieve Who we work with:· Young people aged 10-18 · Looked After Children · Children in schools · Children in Pupil Referral Units (PRUs) · Virtual Schools · Staff who work with challenging young people We work with educational settings to improve outcomes for young people, as well as kick-starting positive change for the settings themselves. Through a bespoke programme of targeted support, we aim to re-engage vulnerable and hard-to-reach young people across Schools, PRUs, Virtual Schools and alternative settings. We have seen first-hand how many families and young people in the community are struggling, through no fault of their own. Trauma, socio-economic hardship, addiction, domestic violence – they can all have devastating consequences for families. Our Social Outreach Mentoring programme aims to help them see a positive way forward, and begin taking steps towards the futures they want. Looked After Children are facing possibly the worst projected outcomes of all young people. We want to change that. Our Challenging Me Mentoring programme can help improve outcomes for this vulnerable population, with targeted interventions and support that aims to empower them to take control of their own destinies. Working Hours :Monday to Friday at 10:00– 18:00 37.5 hours paid work, plus 30 minute unpaid breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Punctual,Interest in Heath&Social Care ....Read more...
Apprentice Exams and MIS Customer Service Administrator - HD
Your purpose: To undertake administrative and operational duties across the various departments within the MIS and Exams services To work within the MIS Directorate and operate flexibly with tasks as required, which will include travel to other sites, some evening and occasional Saturday working Provide a high level of customer service to stakeholders throughout the college In your role, you will be accountable for: Providing a high standard of data inputting and checking, including student enrolments, timetabling, and exams processes Working with the Funding Returns and Audit & Compliance teams to ensure data meets the collection requirements as specified by the college or funding agency Assisting with the collating and checking of evidence for both internal and external audits and compliance checks Maintaining effective filing systems, electronic and manual for the Directorate Working with the Student Records and curriculum administration teams to support the data and MIS requirements for curriculum and the wider college Working with the exams team to support the examination function within the college, including processing registrations, exam bookings, claims and invigilation Dealing with enquires and queries received, including telephone and in person from both internal and external customers Assisting and supporting in the production and maintenance of work instructions, guides and other documentation required around MIS processes and procedures Working flexibly across various departments and sites depending on workloads and time of year Working effective as both part of a team and as an individual in order to meet priorities and deadlines Providing a high standard of professionalism and customer service that positively reflects yourself, the Directorate and college There are things that we are all accountable for, whatever your role, these are: Embedding safeguarding into your/ your teams working practices and escalating any safeguarding concerns immediately in line with the College’s safeguarding policy Embedding Health and Safety best practices and ensuring a safe working environment for everyone within your area of responsibility, according to the Health and Safety at Work Act. Being a champion and advocate for Equality and Diversity throughout College Behaving in a manner that displays British values Being committed to reviews of your performance and your own Continuous Professional Development Any other duties commensurate with your role that may be required from time to time. As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows: Attend and be punctual for all induction sessions, lessons and work-based training/support sessions Complete all required assignments with by the required timeline Build up your portfolio of evidence on-going Access support from your tutor/assessor and your manager Training:Overview of Customer Service Level 2 Apprenticeship Standard: The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation Your core responsibility will be to provide a high-quality service to customers. The standard covers the following: Knowledge: Knowing your customers Understanding the organisation Meeting regulations and legislation Systems and resources Your role and responsibility: Customer experience Product and service knowledge Skills: Interpersonal skills Communication Influencing skills Personal organisation Dealing with customer conflict and challenge Behaviours / Attitude: Developing self Being open to feedback Team working Equality - treating all customers as individuals Presentation – dress code, professional language Right first time You will complete an End Point Assessment this will involve the following: Showcase/Portfolio Interview Practical Observation Professional Discussion You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.Training Outcome:There may be an opportunity for a full-time job opportunity at the end of the apprenticeship, subject to satisfactory employment and completion of the apprenticeship and if there is a role available.Employer Description:Our mission is creating opportunities, changing lives and this is at the heart of everything we do. The college has a common set of values for both students and staff: Kindness, Unity and Excellence, and they define how we behave and interact with each other. Kirklees College is a uniquely vocational college whose student community reflects the diversity of the local area. We offer inspirational teaching in industry standard, state-of-the-art facilities and ensure curriculum is developed with employers to enable students to progress. At Kirklees College we aim to foster an honest and compassionate approach to ourselves, our people and environment, develop a shared purpose across our community, and set a culture of high aspiration, expectation and success. We strive to be ahead of the curve in our approach to teaching and learning and be a first-choice provider for students and industry alike. With over 10,000 students on full-time and part-time courses, and apprenticeships, we provide seven bespoke centres across the Kirklees region, from two main centres based in Dewsbury and Huddersfield, and dedicated learning centres for Animal Care, Construction, Engineering, Process Manufacturing and Higher Education.Working Hours :Monday to Friday – you may have to work across other centres and also work some evenings/weekends to cover open evenings/enrolment.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Excellent Attendance,Excellent Timekeeping ....Read more...
Homelessness Support Worker
About The RoleThe Support Worker will provide a structured, personalised resettlement service to every service user at Mildmay House. To seek to support service users who have experienced homelessness to move into their own homes in a planned and supported way.To offer advice, training, information and one-to-one/group support to help service users through this process. The support offered very much depends on the individual, but can include advice on housing rights, accompanying individuals to meetings, and practical support to move in, such as obtaining furniture and setting up payment plans for household bills. Ensure that service users who are ready to move on are given the security and support to maximise their independence, dignity and choice, in accordance with the aims and objectives of the project.Please note this is a full time role working on a rota basis - generally a week of day shifts, a week of night shifts and working every other weekend. What you will be doing: Providing service users with information on housing options, assist them to make applications for accommodation, advocate on their behalf with housing providers and accompany them to interviews and viewings if appropriateActing as a key-worker to a caseload of residents, enabling them to take ownership of their journey with Salvation Army HomesEnsuring that clients receive the necessary practical help to move in, either directly or through liaison with other support services. This would include, personal and housing benefit claims, assistance with community care grants, domestic fuel connections etcCarrying out a strengths-based assessment with applicants, facilitating the co-production of a person-centred plan, that enables individuals to achieve their goals and aspirations and the opportunity to identify and develop their talentsDeveloping and maintaining effective working relationships with specialists and agencies who might offer resources, funding, or individual services relevant to service user needs, e.g. Registered Social Landlords, Local Authority, Community Psychiatric Services, Benefit Agency and other government agencies, referral agencies, charitable trusts, other voluntary agencies. About the Service:Mildmay House is a 47 bed supported accommodation service for single homeless males and females aged 16 upwards, clients who live at our service come from a variety of backgrounds/circumstances including relationship breakdowns, rough sleeping, mental health, drugs & alcohol use. At Mildmay we seek to provide a warm, respectful and supportive environment for clients. We want every person who walks through the door to feel that Mildmay is their home from Day 1. Staff aim to support and encourage clients throughout their stay/journey with us as they move towards independent living. What our Staff Say: I love working at Mildmay House because there is never a dull moment. The relationships that are developed with the clients are extremely important and I think that it is one of the key things that supports us truly transform lives. This role is known internally as Support Worker About The CandidateA Support Worker will instinctively share Salvation Army Homes delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective. You will need to: Have experience of or knowledge related to working with homeless peopleHave experience of working with clients to overcome the barriers to effective resettlementProven ability to network with outside agencies and develop partnerships that support effective resettlement.Proven capacity to deal successfully with difficult and complex situationsCapacity to understand individual action plans, personal development programmes and need and risk assessmentBe a confident and capable communicator, not fazed by difficult situationsBe able to build trusting, professional relationships and have a high level of resilience.Take an asset-based approach to empowering people to develop their skills, strengths and talents.Benefits of working as a Support Worker: 26 days annual leave rising to 31 days£100 when you start work, plus £250 at 6 months’ service and another £250 at 12 months’ serviceAn extra day off on your birthdayA High Street discount scheme (great savings both on and off-line)Pension with life assuranceDiscounted private medical insuranceLoans available for financial emergenciesOccupational Sick PayA full Induction package and training relevant to the roleLong service awards from 2.5 yearsSupport to learn and develop your careerAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Salvation Army Homes is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all employees and volunteers to share this commitment.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. ....Read more...