Take all incoming support calls (Support Queue), 3CX will ring agents with the lowest call count first to ensure call answering is balanced
Log tickets for each call and record all time spent on issues within the ticket (Ensure the correct contract is selected for each ticket)
Provide daily updates to clients on any issues raised that are not fixed on first contact (unless otherwise agreed with the client)
Monitor your Task Board daily
Escalate to second line when necessary
Attend weekly helpdesk meeting
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:We provide IT support across Birmingham, Solihull, Coventry, Worcester, and the wider West Midlands region.Working Hours :Monday to Friday, 8:30am- 5:30pmSkills: Communication skills,IT skills....Read more...
Creating engaging content for social media, email campaigns, websites and other marketing materials
Helping to manage and update D-ENERGi’s social media channels
Supporting the planning and delivery of multi-channel marketing campaigns
Writing clear, accurate and engaging copy for different audiences
Assisting with email marketing campaigns and customer communications
Updating website content and helping to keep information accurate and relevant
Supporting the creation of graphics, videos and other digital content
Carrying out market, customer and competitor research
Monitoring campaign results and helping to prepare performance reports
Maintaining marketing databases, content calendars and campaign records
Working with different teams to gather information and promote business activities
Helping to ensure that communications follow D-ENERGi’s brand guidelines
Keeping up to date with marketing trends, platforms and best practices
Completing all apprenticeship training, coursework and assessments
Training:Multi-channel Marketer Level 3.
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.Training Outcome:The role offers long-term security and the opportunity to progress into a permanent position.Employer Description:Our client is an Ofgem-registered, independent UK business energy supplier, established in 2002. They provide business gas, electricity, wind power and half-hourly electricity to organisations of all sizes. They focus on competitive pricing, smart meters and personalised customer service through dedicated account managers.Working Hours :Monday - Friday 09:00am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Assemble evacuation chairs and related products following company procedures and quality standards.
Learn to safely use a range of hand tools, equipment and assembly techniques.
Work alongside experienced colleagues to build practical engineering and manufacturing skills.
Carry out quality checks to ensure products meet the required standard before dispatch.
Receive, check and store deliveries while learning effective stock control procedures.
Help maintain a clean, safe and organised work area using 6S principles.
Follow health and safety procedures and ISO quality standards at all times.
Work as part of the assembly team to meet daily production targets and customer requirements.
Report stock shortages, quality concerns or production issues to your supervisor.
Complete a Level 2 Engineering Operative apprenticeship while earning and developing valuable workplace skills.
Training:An apprenticeship includes regular training with a college or other training organisation. Off-the-job training will follow the time allocations outlined in the Occupational Standard.Training Outcome:Successful completion of the apprenticeship could lead to a permanent CNC Operator position. With further experience and training, you'll have opportunities to progress into roles such as CNC Programmer, CNC Setter/Operator, Production Engineer or Manufacturing Supervisor, building a long-term career in engineering.Employer Description:EVAC+CHAIR International is a leading UK manufacturer and global supplier of emergency evacuation equipment. With over 40 years of experience, the company designs, manufactures and distributes high-quality evacuation chairs and safety solutions used in hospitals, schools, offices, transport hubs and public buildings around the world. Committed to innovation, quality and employee development, EVAC+CHAIR provides a supportive environment where apprentices can gain valuable skills and build a rewarding career in engineering and manufacturing.Working Hours :Monday – Thursday 7am -4pm. Friday 7am – 12pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Are you ready to transform raw data into business gold? As a Level 4 Data Analyst Apprentice, you'll be at the heart of decision-making, uncovering hidden patterns and driving real business impact. This is your chance to develop in-demand analytical skills while working with cutting-edge tools and technologies.
You'll become fluent in Excel, SQL, Power BI, and Tableau - the essential toolkit of modern data professionals. But that's just the beginning. You'll also harness the power of AI-driven technologies like Claude to automate processes, unlock insights faster, and elevate your analytical capabilities to the next level.
Key Responsibilities:
Collect, clean, and prepare data from multiple sources to ensure accuracy and reliability
Perform in-depth data analysis using SQL and Excel to identify trends, patterns, and anomalies
Create compelling visualisations in Power BI and Tableau that tell data stories and drive action
Automate routine processes and build workflows using AI tools, saving time and reducing errors
Present findings to stakeholders and translate technical insights into actionable business recommendations
Collaborate with cross-functional teams to understand data needs and deliver solutions that matter
Training:
Data Analyst Level 4 Apprenticeship Standard
You will also receive full training and support from the Apprenticeship Team to increase your skills
Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeship.Employer Description:We're a growing business that truly values analytical thinking and data-driven decision-making. Your work will have immediate, visible impact on company strategy and operations. You'll join a supportive, collaborative culture where learning is encouraged, and your ideas are heard.Working Hours :Monday - Friday 9.00am - 5.30pm. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Motivated,Can do attitude,Tech Savvy,Passion for Data,Enthusiastic,Willingness to learn....Read more...
Supporting the Team Administrator and wider project, site and commercial teams.
Organising and maintaining electronic project files, drawings, specifications and contract documents.
Updating project trackers, programmes, registers and digital construction-management systems.
Assisting with the preparation and collation of RAMS, health and safety files and O&M manuals.
Checking that project records are complete, correctly named, current and readily accessible.
Responding to requests from Project and Site Managers for materials, plant, equipment and subcontractor information.
Obtaining and comparing supplier quotations and helping to identify best value.
Arranging the hire and off-hire of plant and equipment and updating the relevant records.
Raising purchase orders and maintaining accurate procurement and cost records.
Communicating professionally with clients, suppliers, subcontractors and colleagues by telephone and email.
Reviewing construction information and drawings, under supervision, to help identify project resources and requirements.
Assisting with tender information, work schedules, progress records and other project documentation as experience develops.
Attending team or project meetings, taking notes and following up agreed actions.
Completing apprenticeship training activities and maintaining evidence of workplace learning and development.
Training Outcome:To be discussed with employer upon completion of apprenticeship, options to include further apprenticeship training or on the job training and development into construction specific roles such as procurement, document control, site support.Employer Description:Benning Brothers is a well-established, family-run construction company delivering high-quality refurbishment, maintenance and improvement projects across London and the South East. We pride ourselves on our professional, supportive approach and are looking for an enthusiastic office-based apprentice to join our friendly team, gain hands-on experience and build a rewarding career within the construction industryWorking Hours :Monday to Friday 8am to 4pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Apply appropriate civil engineering principles, techniques, and methods, including mathematical, scientific, and technical know-how, to civil engineering and the construction process
Apply key principles, techniques and methods of data and technical information collection, analysis, and evaluation to support the delivery of civil engineering models, designs, and technical solutions
Operate appropriate software packages for data gathering and analysis, such as Computer Aided Design (CAD) or Building Information Modelling (BIM), to create technical drawings, models and designs using relevant conventions and engineering terminology
Apply statutory health, safety and welfare policies, procedures, and regulations in the civil engineering environment, using risk management processes, procedures, and documentation
Support and contribute to the production or modification of civil engineering technical solutions in accordance with relevant industry standards, regulations, and procedures and codes of practice
Apply environmental policies and sustainable principles in civil engineering projects, recognising the need to reduce carbon use, lower emissions and plan for wider sustainability
Plan, carry out and manage own work in line with quality assurance, recognising the wider implications to customer needs, and within cost and resource limitations
Consider equality, diversity and inclusion in the delivery of civil engineering projects
Training:The successful candidate will work towards a Level 3 Civil Engineering Technician Qualification which will take 18 months plus End Point Assessment (EPA).Training Outcome:Full time role.Employer Description:Enable Futures, award-winning Shared/Flexi Job apprenticeship service will support you through your apprenticeship journey and professional development. We employ our apprentices directly and are listed on the Flexi Job Apprenticeship Register. We work with hosts in Yorkshire and the North East to provide apprentices in the construction and civil engineering industry.Working Hours :Monday to Friday, 08:30 - 17:00.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Number skills,Analytical skills,Team working,Initiative....Read more...
Sales Enquiries: Assist with screening incoming sales inquiries via email, phone, and website forms.
Database Maintenance: Keep customer databases and CRM systems up to date with accurate notes and contact details.
Communication & Follow-ups: Help schedule Calls, follow up on routine quotes, and prepare sales materials
Sales Support: Research potential clients and market opportunities under the guidance of senior sales staff.
Learn: Solar PV and Battery Complete structured internal/external training on solar panel designs string vs. microinverters, and mounting systems. battery energy storage systems
Document Preparation: Draft, format, and organize invoices, quotes, proposals, and internal reports.
Office Operations: Manage generic email inboxes, and file digital records.
Customer Service: Act as a friendly point of contact for routine customer service inquiries.
Ad-hoc Support: Assist supervisors and team members with day-to-day administrative tasks as needed.
Minimum of 6 hours per week spent on apprenticeship work and training.Training:You'll attend monthly 1-2-1 meetings (online via teams every month - NO classroom OR college!) with your tutor and learn about modules including the organisation, stakeholders, relevant regulation, business fundamentals, processes & external factors. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer.Training Outcome:As with any apprenticeship opportunity - if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business.Employer Description:Cahill Renewables is a family-run company with over 10 years of unmatched service. They offer no-nonsense renewable energy solutions, tailored to their clients, including Solar PV, Battery Storage, Air Source Heat Pumps, Air Conditioning and Underfloor Heating.Working Hours :Monday to Friday, 8.00am to 4.00pm.Skills: Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Logical,Organisation skills,Problem solving skills,Team working....Read more...
Respond to customer calls and tickets daily, resolving them within SLA and keeping the customer continually updated. Escalate business critical issues without delay
Create your own tickets from customer calls, or claim tickets raised by clients, and work them through to resolution. You will have your own named Halo PSA account and will write your own notes, escalations and closure summaries
Prioritise your workload using the Maxnett Service Levels and the Maxnett Priority Matrix, both published in Halo and available to you at any time
Own your relationships with customers and suppliers, keeping them informed of progress. Support is available to help you draft messages and build your telephone and Teams video call skills
Contact suppliers where necessary to escalate issues and update internal systems with supplier responses
Always represent Maxnett professionally, ensuring the customer's experience is always a positive one
Training:An apprenticeship includes regular training with a college or other training organisation. Off-the-job training will follow the time allocations outlined in the Occupational Standard.
College or training organisation
ISALES ACADEMY LIMITED
Your training course
Information communications technician
Equal to Level 3 (A level)
Training Outcome:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
Potential for full time employment on successful completion of the apprenticeship
Transferable skills that are invaluable in the wider world of work
Employer Description:Maxnett is an IT Managed Services Partner, founded in 2002.Our team works seamlessly with clients, keeping the organisation running in a smooth, compliant and secure fashion.Working Hours :Monday - Friday, 9:00am - 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
As a Commis Chef apprentice at the Railway Hotel, you will work alongside our experienced Head Chef and kitchen team gaining hands-on experience across all areas of a busy professional kitchen.
You will learn to prepare fresh ingredients, make sauces and dressings, prepare and cook dishes from our main menu and monthly specials menus, and develop a range of professional cooking techniques. You will also gain experience with portion control, presentation, stock rotation and storage.
You will be involved in preparing food for daily service, functions and busy periods, working as part of a team to maintain high standards of food quality, hygiene and presentation.
Alongside practical kitchen experience, you will develop your knowledge of food safety, allergen awareness, health and safety and professional kitchen procedures. You will be supported by experienced chefs while completing your Level 2 apprenticeship.
This role would suit someone who is passionate about food, keen to learn and interested in building a long-term career in the hospitality and catering industry.Training:The apprentice will receive practical training from experienced chefs alongside college-based apprenticeship training. Training will include food preparation, cooking techniques, knife skills, food safety, allergen awareness, stock rotation, storage, portion control and kitchen health & safety.The number of days in college will be confirmed by South Cheshire College.Training Outcome:On successful completion of the apprenticeship, there may be opportunities for continued employment and progression within the kitchen team. The apprentice can develop their skills and progress toward more senior chef roles and further qualifications.Employer Description:The Railway Hotel is a busy pub and restaurant with a strong focus on fresh, quality food, great customer service and a welcoming atmosphere. Our team works together in a fast-paced environment, providing an excellent opportunity to develop skills and build a career within the hospitality industry.Working Hours :Monday to Sunday, including evenings, weekends and bank holidays as required.Skills: Communication skills,Attention to detail,Team working,Reliable,Willing to learn....Read more...
Assisting in delivering a high level of quality childcare maintaining a professional and positive outcome for both children and staff
Building effective relationships with children, parents and team members
Ensuring each child's individual needs are met
Work towards the apprenticeship standards provided by Juniper Training with an expectation of completion within the agreed timeframe
Completing a wide range of bespoke childcare courses and short training sessions to ensure that the highest quality childcare practice is delivered
Training:
Early Years Practitioner Level 3 Apprenticeship Standard
Training will include paediatric first aid qualification
An apprenticeship includes regular training with a college or other training organisation
Off-the-job training will follow the time allocations outlined in the occupational standard
Training Outcome:Full time-term time progression depending on outcome of the qualification.Employer Description:Welcome to Petit Pois Private Childcare. My name is Khalisha and I am an experienced primary school teacher, registered childminder and proud mother of two, with over ten years of classroom experience.
Combining my professional expertise with the warmth and understanding that comes with motherhood, I have created a nurturing, boutique style setting where children feel safe, valued, and inspired to thrive.
Based in Bradford, Petit Pois Private Childcare offers an exclusive home from home environment designed to provide exceptional care and enriching early learning experiences for your little ones. With intentionally limited numbers, I am able to focus on truly personalised care, ensuring every child receives the attention, support, and encouragement they deserve.
Each day is thoughtfully planned to balance educational exploration, creativity, play, and emotional wellbeing. From sensory activities to early learning literacy to outdoor adventures and imaginative play, our experiences are tailored to spark curiosity, confidence, and a genuine love of learning in every child.Working Hours :Monday to Friday 30+ hours a week term time only. Working hours TBC.Skills: Communication skills,Team working,Creative,Initiative,Patience....Read more...
Processing sales orders accurately across UK and international markets
Managing orders efficiently to help maintain service levels
Working within an agreed pricing tolerance, using your judgement where a variation would affect margin, and escalating anything beyond that tolerance
Keeping up to date with our latest products, services and systems
Liaising with vendors to obtain product, pricing and availability information for customers
Supporting customer management, working to agreed SLAs and KPIs, and understanding how your accuracy affects the team’s performance against them
Handling customer queries by email and telephone, escalating complex cases
Maintaining confidential customer and procurement records in line with our data protection and information security policies
Producing regular reports or summaries, for example on order volumes or SLA performance
Contributing to team meetings with insights and process improvement ideas, and taking the minutes
Carrying out general administrative tasks that keep daily operations running smoothly
Training:
An apprenticeship includes regular training with a college or other training organisation
Off-the-job training will follow the time allocations outlined in the Occupational Standard
Training Outcome:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
Potential for full time employment on successful completion of the apprenticeship
Transferable skills that are invaluable in the wider world of work
Employer Description:At Westcoast, we take pride in distributing some of the most renowned global IT brands to resellers, retailers and organisations across the UK and beyond. As an innovative and inclusive company, we thrive on teamwork and the diverse talents of our people.Working Hours :Monday to Friday
9.00am to 5.30pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience....Read more...
As an apprentice you will be a key member of the nursery team, your duties may include:
Planning and delivering fun and educational activities with the children
Play alongside and with children to support their play
Contribute to children’s records through observation
Assist with the supervision of children at rest times and at mealtimes
Contribute in creating a safe, happy environment for the children
Ensure the play area is clean and tidy at all times
Working alongside outside agencies in supporting the children
Qualities
Friendly and approachable
Patient and caring
The ability to interact positively with children and adults
Flexible and willing to carry out a number of different activities within the job role
Reliable
Trustworthy
Motivated
Good time keeping
This position would suit a candidate with a bubbly, outgoing personality who is able to work on their own initiative and is prepared to commit to the work required for an apprenticeship.Training:Level 2 Early Years Practitioner apprenticeship standard, which includes:
Level 1 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
On the job trainingTraining Outcome:Progression to a higher level qualification or full time employment may be available after completion of the apprenticeshipEmployer Description:Hidden Garden Nursery and Preschool offers a holistic approach to each child in order to nurture them to become self-assured, caring and curious children.
Every child has enormous potential and the importance of the early years in a child's development cannot be over-emphasised and at Hidden Garden they offer a rich enabling environment with experienced, caring and responsive practitioners.Working Hours :Shifts vary between 7.30-6pm each week with the rota going out a week in advanceSkills: Communication skills,Team working,Patience,Creative,Initiative....Read more...
The apprentice will learn how to:
Prepare floors ready for installation, including cleaning and levelling subfloors.
Measure rooms and help calculate the materials needed for each job.
Install carpets, vinyl flooring and luxury vinyl tiles (LVT) to a high standard.
Use specialist flooring tools and equipment safely and correctly.
Handle and transport flooring materials carefully.
Work alongside experienced floorlayers to complete installations in customers' homes.
Keep work areas clean, tidy and safe.
Follow health and safety procedures at all times.
Provide friendly and professional customer service.
Attend apprenticeship training and complete coursework and assessments.
Training:During your Level 2 Floor Layer apprenticeship programme you will receive training both off and on-the-job. You will be trained at the employer within the workplace and also at Webs Training in Beeston on a block release basis for a week at a time every 10 weeks, costs are covered by the employer.Training Outcome:Excellent opportunities to progress into a qualified floorlayer position after successfully completing the apprenticeship.Employer Description:Langan Carpets & Interiors has built an excellent reputation for quality flooring and outstanding customer service. As a trusted family business, the company takes pride in helping customers choose and install flooring that suits their homes and lifestyles.
The team believes in doing every job to the highest standard and enjoys sharing its knowledge with the next generation of flooring professionals. An apprentice joining Langan Carpets & Interiors will become part of a supportive business that values hard work, craftsmanship and personal development, providing the skills and experience needed to build a successful long-term career.Working Hours :Monday to Friday 7.30am to 4.30pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Keen to learn and develop,Enjoys practical work,Hardworking,Punctual,Reliable....Read more...
As an apprentice you will be a key member of the nursery team, your duties activities may include:
Planning and delivering fun and educational activities with the children
Play alongside and with children to support their play
Contribute to children’s records through observation
Assist with the supervision of children at rest times and at mealtimes
Contribute in creating a safe, happy environment for the children
Ensure the play area is clean and tidy at all times
Working alongside/with outside agencies in supporting the children
Qualities
Friendly and approachable
Patient, and caring
The ability to interact positively with children and adults
Flexible and willing to carry out a number of different activities within the job role
Reliable
Trustworthy
Motivated
Good time keeping
This position would suit a candidate with a bubbly, outgoing personality who is able to work on their own initiative and is prepared to commit to the work required for an apprenticeship.Training:
Level 2 Early Years Practitioner apprenticeship standard, which includes:
Level 1 Functional Skills in maths and English (if required)End-Point Assessment (EPA)
On-the-job training
Training Outcome:Progression to a higher level qualification or full-time employment may be available after completion of the apprenticeship.Employer Description:The Meadows Nursery is a family orientated, private nursery located in a large converted house on Bells Lane, Birmingham. It is a 60 space nursery and takes children from 3 months to 5 years. To cater for the different aged children, there are three separate rooms.
The Meadows opens from 7.30am - 6pm, 51 weeks per year. Working Hours :Monday - Friday hours to be determined.Skills: Team working,Creative,Initiative,Patience....Read more...
You’ll be joining the UK’s leading dental network, delivering high-quality dentistry that makes people smile. We take pride in the investments we make in our people, including support for you to complete your level three apprenticeship via our trusted partner Tempdent and your ongoing professional development.Reception including answering the phone and greeting patientsDealing with patient queriesTaking paymentsBooking appointments and follow upsSterilising and preparing equipment for dentistsRecording and dealing with patient recordsSupporting patients' wellbeing and dental experienceCleaning dental areas including chairsManaging stock of equipment and suppliesAny other duties to support the dentists and senior team toprovide effective patient careTraining:Provided by Tempdent:
• Level 3 Dental Nurse Apprenticeship
• Functional Skills (if applicable)
• Flexible online delivery model
• Quarterly start dates throughout the year
• Induction and regular progress supportTraining Outcome:At Mydentist, your dental career can grow in many directions. With experience, you could progress into roles such as Senior Nurse, Lead Nurse or Practice Manager.
With Mydentist-supported training and clinical development, you could advance into Dental Hygienist or Dental Therapist roles, helping deliver preventative and routine treatments.
You may also specialise as an Orthodontic Therapist, supporting patients to improve the alignment and appearance of their teeth.
Mydentist provides structured career pathways, mentorship, and ongoing training to help you reach your professional goals in dentistry.Employer Description:As Europe's largest dental organisation, mydentist is dedicated to providing high-quality, affordable, and individual care at every step of the patient journey. We invest in our people and practices to ensure outstanding patient care and professional development opportunities for our teams. Start Your Journey: Build a fulfilling career with us, where you'll have the opportunity to develop your skills within a caring and inclusive team that supports each other.Working Hours :Monday, Tuesday and Thursday in practice, with additional study time at the workplace for your Apprenticeship requirements.Skills: Administrative Skills,Analytical Skills,Attention to Detail,Customer Care Skills,Initative,IT Skills,Logical,Non judgemental,Number Skills,Organisational Skills,Patience,Physical Fitness,Presentation Skills,Problem Solving Skills,Teamworking,Communication Skills....Read more...
Book Keeping
Health & Safety Rams
O&M Manuals
Placing Orders
Answering emails
Paying suppliers (monthly)
Running Errands
Training:This apprenticeship is delivered as a weekly day release at Newham College London, Stratford campus.
L3 Business Administrator Standard
Behaviour, Skills and Knowledge
Training Outcome:There are opportunities to work your way up in the organisation after successfully completing the apprenticeship.Employer Description:We are a Partitioning & Carpentry sub-contractor who specialise in high end commercial fit out predominantly working in central London officesWorking Hours :Monday - Friday 8.00am - 5.00pm with a 1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Dispensing of medication to patients; Over-the-counter sales of non-prescription medication; Check and monitor prescription slips; Health & safety responsibility; Rotation of stock; Use of patient record systems and use of smart cards; Data entry relating to medication; Labelling and dispensing; Accuracy and attention to detail; Working within a team environment; Liaison with doctors, surgery and health professionals; Completion of apprenticeship work on time.Training:Pharmacy Services Assistant Level 2 and Functional Skills if required.Training Outcome:
Pharmacy Technician Level 3 Apprenticeship
A possible permanent position within the organisation
Employer Description:ABRAM PHARMACY is an independent UK pharmacy which strives in providing high level of health service and advice to meet individual needs. Staff are always ready to assist with offering advice and support to all our customers.Working Hours :Monday to Friday, shifts to be confirmed during the interview.Skills: Communication Skills,Customer care skills,Non judgemental,Organisation skills,Patience,Team working....Read more...
Daily tasks involve data entry, phone calls with customers and drivers, monitoring vehicle maintenance records, booking vehicle inspections and recording driver hours and defects. As training progresses further involvement in transport compliance, with a future opportunity to obtain Transport Manager CPC.Training:The apprenticeship includes regular training with an award winning apprenticeship provider, TRS Training. At least 20% of your working hours will be spent training or studying.Training Outcome:The right candidate could progress with further training to obtain Transport Manager CPC.Employer Description:Our Mission & CommitmentWE AIM TO UNDER PROMISE AND OVER DELIVER SERVICE MINDED WITH AN ATTENTION TO DETAILSame-day dedicated haulagePalletised freight solutionsWorking Hours :This is a full time position working a 40 hour week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative....Read more...
The Patient Services Administrator Apprentice will support the day-to-day administrative and reception functions of Neasham Road Surgery, helping to deliver an efficient, professional, and patient-focused service. Working as part of a busy GP practice team, the apprentice will assist patients, support clinical and administrative staff, and develop key business administration and customer service skills within a healthcare environment. The role will involve handling confidential information, maintain accurate records, and ensure patients receive a positive experience when accessing practice services.
Key Duties & Responsibilities:
Welcome patients and visitors to the surgery in a friendly, professional, and respectful manner
Answer telephone calls and respond to patient enquiries, directing requests to the appropriate member of staff
Support appointment booking, cancellations, and patient registration processes using practice systems
Maintain accurate patient records and update information in line with NHS and practice procedures
Assist with processing repeat prescription requests and administrative correspondence
Manage incoming and outgoing emails, post, scanning, filing, and document management tasks
Support clinicians and administrative staff with routine administrative duties
Handle confidential patient information safely and in accordance with data protection requirements
Assist with processing referrals, test result communications, and other patient-related administration
Support the practice in maintaining accurate records and completing routine data entry activities
Help patients access online services, where appropriate, and provide guidance on practice procedures
Work collaboratively with colleagues to ensure the smooth running of reception and administrative services
Skills & Experience Gained:
Healthcare administration and patient services experience
Use of clinical and administrative IT systems
Professional communication with patients, clinicians, and external healthcare providers
Understanding of confidentiality, GDPR, and information governance within healthcare
Customer service and reception skills in a busy GP practice environment
Organisation, prioritisation, and time management skills
Experience maintaining accurate records and managing sensitive information
Understanding of NHS primary care services and healthcare administration processes
Ideal Candidate:
This role is suited to someone who is:
Friendly, approachable, and professional
Reliable and willing to learn
Organised and able to manage multiple tasks
Comfortable communicating with a wide range of people
Able to work effectively as part of a team
Respectful of confidential and sensitive information
Confident using computers and willing to develop digital skills
Able to remain calm and professional in a busy healthcare environment
This apprenticeship provides an excellent opportunity to gain valuable administrative experience within a patient-centred healthcare setting while working towards a nationally recognised qualification.Training:You will be completing the Level 2 Administration Assistant Apprenticeship Standard with Learning & Skills, Darlington.
The Administration Apprenticeship is designed to equip participants with the fundamentals required to work in any business environment. The programme can be delivered using a blend of on-line, anytime learning and expert-led classroom training covering core topics.
Throughout this Apprenticeship, participants will be supported by tutors who have worked in a business environment and have gained many years of experience and who can truly support you to develop the skills and knowledge required to work in a wide range of administrative roles. This will also provide a potential progression route onto the Business Administration Level 3.Training Outcome:Successful completion of the apprenticeship Learner could lead to:
Full time employment and / or Business Administration Level 3 Apprenticeship
Employer Description:Neasham Road Surgery is a modern, purpose-built GP practice located on the corner of Neasham Road and Smithfield Road in Darlington. The practice provides a wide range of primary healthcare services to more than 12,500 patients within the local community and works closely with other GP practices across Darlington to deliver high-quality, accessible healthcare services.
The surgery is committed to delivering compassionate, patient-centred care that supports the health and wellbeing of its community. The team strives to provide healthcare services with professionalism, respect, integrity, and a focus on achieving positive health outcomes for all patients. Neasham Road Surgery offers a welcoming and inclusive environment, with on-site parking including disabled spaces, wheelchair-friendly access, nearby public transport links, and a local pharmacy situated close to the practice.
The practice is built around core values of Compassion, Excellence, Accessibility, Partnership, Improvement, and Integrity. These values guide the way staff support patients and work collaboratively with healthcare professionals and the wider NHS community to deliver the highest standards of care.
As a Patient Services Administrator Apprentice, you will become part of a dedicated team committed to providing excellent customer service and ensuring patients receive the support and care they need when accessing healthcare services.Working Hours :Monday - Friday 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
What will you be doing day to day?
As an Apprentice Nursery Practitioner, you will have the opportunity to rotate around the nursery rooms and forest school, gaining hands-on experience in all areas of our nurseries
This, coupled with your apprentice training in early years, will equip you with all the skills, experience, and qualification to apply to progress into a qualified educator role with us
This Apprenticeship will be for a level 3 early years educator, but we may consider a level 2 early years practitioner depending on experience
From there, you can develop your career at N Family, opting for a managerial route, or pursuing a specialism in an area that excites you. This role is for multiple positions due to the growth of the business.
The role is a full-time position (40 hour working week, 20% of which is spent on learning)
Day to day you will learn to:
Support your team in the delivery of basic childcare routines
Be responsible for the delivery of our 'learning through play’ educational ethos
Innovate with activities and constantly challenging your children’s learning and development
Build and maintain excellent relationships with parents
Promote child welfare and ensure safeguarding procedures are followed
What can we offer you?
£19,656 for Level 2 early years practitioner or £20,717 for Level 3 early years educator
Funding of your apprenticeship
You’ll be part of N Academy which could put you on track for an EY degree once your apprenticeship is complete
Performance related bonus of up to £750 per year (once working within ratio)
Up to 32 days holiday a year (including bank holidays, 1 day off for your birthday and 3 days during Christmas and New Year) to start (rises with length of service)
Free daily lunch and drinks
Personal development fund of £100 per year
Professional development, specialisms, coaching and mentoring through our N Academy
Annual clothing allowance of £100 (no uniform)
Enhanced Maternity, Paternity, Adoption and Shared Parental leave pay for all team members after 2 years continuous service with N Family
5 days full sick pay and, depending on individual circumstances, we may offer up to 5 days discretionary leave
Paid training including 2 inset days per year
Childcare discount of 10%, rising to 25% when you become a Nursery Manager
Emergency childcare: 6 back-up childcare days in any of our nurseries
There's more:
Round the world trip and 2 weeks additional holiday for 5 years’ service
Refer a friend bonus of £500 (plus other incentives) for existing and ex-employees
Amazing wellbeing benefits including one wellbeing week per term, Headspace premium membership, free counselling, 10% Class Pass membership discount, hardship fund
Season pass loan and cycle to work scheme
To become an apprentice, you must:
Be 16 or over
Not already be in full-time education
You can start an apprenticeship whether you’re starting your career, want a change or you're upskilling in your current job. You can have a previous qualification like a degree and still start an apprenticeship as long as it is not in the same field or there are sufficient new skills to learn.
As an apprentice, you’ll:
Have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace
Training Outcome:This vacancy is for a permanent position within N Family Whetstone nursery upon the successful completion of the apprenticeship programme.Employer Description:★ 4.5 Glassdoor rating and N.1 highest quality, Outstanding nursery group in the UK Ofsted leaderboard!
Would you like to join a fast growing nursery group with outstanding progression opportunities? We started with one nursery in 2017 and now have 20, and growing! Are you passionate about inspiring and developing the next generation to reach their full potential in this ever-changing world?
At N Family Club, we’re rethinking careers in early years and challenging the way things are done in the sector.
We empower you to reach your potential by supporting you with a mix of development initiatives and an unparalleled learning environment through our very own N Academy.
We offer industry leading salaries, a refreshed approach to flexibility to ensure you have a positive work-life balance and a second-to-none benefit package.Working Hours :Working flexible shift patterns within the opening hours (7.00am - 7.00pm), days and shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Passionate and positive....Read more...
The apprentice will support the planning, development and delivery of marketing activity across the business, gaining hands-on experience across a wide range of marketing and business functions.
Day-to-day responsibilities may include supporting marketing campaigns, creating and scheduling social media posts, developing content, monitoring campaign performance and helping to maintain the company’s brand and online presence.
They will also support the organisation and delivery of business exhibitions, events and roadshows, helping with event planning, promotional materials, communications, logistics and engaging with customers and prospects.
The apprentice will work with different teams across the business, supporting market research, customer engagement, lead generation and business development activities, while developing an understanding of how marketing contributes to overall business growth.
Alongside their core marketing responsibilities, they will also provide support with general business administration, including maintaining records, updating databases, preparing documents, organising meetings and assisting with day-to-day office activities.
This is a varied role offering the opportunity to develop practical experience across digital marketing, content creation, events, social media, business development and wider commercial activity while working towards the Level 6 Marketing Manager apprenticeship.Training:Training will be delivered at the apprentice’s workplace, allowing them to develop their knowledge and skills alongside their day-to-day role.
The apprentice will complete their training full-time during their normal working hours, with dedicated time throughout the working week to complete their apprenticeship learning, supported by on-the-job training and practical experience.
Training will be integrated into the apprentice’s role, allowing them to apply what they learn directly to their marketing activities and responsibilities.Training Outcome:On successful completion of the apprenticeship, the apprentice will have the opportunity to become a Marketing Manager other marketing positions within the organisation.Employer Description:Laid Back Ltd is a creative media and entertainment company based in Derby, working across music, recording, content creation, podcasts, artist development and media production.
The organisation operates a recording studio and independent record label, supporting artists and creative projects from recording and production through to promotion and release. Laid Back also provides podcast production and content services, including video and audio production, social media content, promotional campaigns and channel management.
With a strong focus on creativity and digital media, Laid Back offers an exciting environment for someone looking to develop a career in marketing. The successful apprentice will have the opportunity to work across social media, content creation, campaigns, events, artist and brand promotion, podcasts and wider business development activities.
This is a great opportunity to gain hands-on marketing experience within a creative organisation, while working towards a Level 6 Marketing Manager apprenticeship and developing skills that can support a long-term career in the marketing and media industries.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Social Media Experience,Website Design,Experience in Content Creation....Read more...
Working with us as a Business Administration Apprentice, you will play a key role by contributing to helping maintain high standards for our clients and help grow the business. We strive to provide our clients with the highest standard of customer service, and you will be our "ambassador", delivering a friendly and approachable experience, whilst working closely with our customers and colleagues.
This is an exciting opportunity for an enthusiastic, dynamic and engaging individual to join our team. Use your personality, ambition and drive to develop a rewarding career with us.
Full training will be given, whilst working towards a Level 3 Business Admin qualification.
The role will include various administrative duties with the aim of developing and having more responsibility during your apprenticeship. The role will include some of the following areas:
General administrative duties, including typing correspondence by e-mail and letter
To undertake filing, record keeping, photocopying and distribution of relevant documents
Support to other members of the team as and when required
Using Microsoft Packages, in particular, Word and Excel
To deal courteously and efficiently with all visitors
Answering the telephone in a professional manner and dealing with enquiries
Inputting data onto internal systems with a high level of accuracy
Dealing with requests for information
Ensuring that the policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and Confidentiality.
The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by the organisation, which is relevant to your post within the company, to meet the overall business objectives.Training:As a business administration apprentice, you will complete the following qualifications as part of your apprenticeship:
Level 3 Business Administrator Apprenticeship Standard
Level 2 Functional Skills, maths and English if required
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace, and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods, including observations in the workplace, witness testimonies, product evidence and professional discussions
All evidence will be logged to your electronic portfolio
Training Outcome:
A real opportunity for progression to a permanent position for the right applicant
Employer Description:Home Heat UK have been operating nationwide for many years, ensuring quality work and complete customer satisfaction.
Home Heat UK is the number one company to call when you need emergency assistance or emergency repairs to your Central Heating system or boiler. Home Heat UK have been operating nationwide for many years and have built a strong reputation for professional and dependable Central Heating services, with contractors working alongside us all across the UK.Working Hours :Monday to Friday, flexible between the hours of 9.00am and 6.00pm. 1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Business Administration Apprentice (Level 3)
Mapp’s Mortgage & Insurance – General Insurance Department
Mapp’s Mortgage & Insurance is offering an exciting opportunity for a motivated and organised individual to join our General Insurance team as a Business Administration Apprentice (Level 3).
We are a small family-run firm offering a supportive environment where you can learn, develop valuable workplace skills, and gain hands-on experience while working towards a nationally recognised qualification.
Working Week:
Monday to Friday, 9:00am – 5:00pm30-minute lunch breakTotal hours per week: 37.5
Wage:
Competitive apprenticeship wage (in line with government guidelines)
Expected Duration:
18 months
Possible Start Date
To be confirmed
About the Role:
As a Business Administration Apprentice, you will support the day-to-day operations of our General Insurance department. You will work alongside experienced professionals, learning how to deliver excellent customer service while maintaining efficient administrative processes.
Key Responsibilities:
Providing administrative support to the General Insurance team
Handling incoming calls and emails professionally
Assisting with customer enquiries and policy documentation
Maintaining accurate records and updating internal systems
Supporting insurance applications and renewals
Ensuring compliance with company procedures and industry regulations
What We Offer
Level 3 Business Administration Apprenticeship qualification
Full training and ongoing support from experienced mentors
Friendly and professional working environment
Opportunity for career progression within the company
Valuable experience within the insurance and financial services sector
Why Join Mapp’s Mortgage & Insurance?
At Mapp’s, we pride ourselves on delivering excellent service to our clients while supporting the development of our team. As an apprentice, you will become an important part of the business from day one.
Training:The successful candidate will work towards the Level 3 Business Administration Apprenticeship Standard, which includes:
On-the-job training:
Remote and/or college-based learning with New College Durham
Functional Skills training (if required)
Ongoing mentoring and support from experienced team members
Training Outcome:Upon successful completion of the apprenticeship, there may be an opportunity to progress into a permanent full-time role within Mapp’s Mortgage & Insurance. There may also be opportunities for further training and career development within the company and wider financial services sector.Employer Description:At Mapps, we believe in offering a friendly and professional service whether you’re looking for mortgage, protection or have insurance needs. Our team has decades of experience between them and have helped hundreds of clients in County Durham find the perfect mortgage and insurance products.Working Hours :Monday-Friday. Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative....Read more...
This is an exciting opportunity for an individual looking to start a career in Learning & Development.
The apprentice will provide administrative support to the Learning & Development Team and play a key role in supporting learning and development activities across Guild Care.
Key responsibilities will include:
Coordinating training courses, workshops and induction programmes.
Booking colleagues onto learning events and maintaining accurate attendance records.
Preparing training materials and supporting the set-up of training rooms.
Managing the Learning & Development inbox and responding to general enquiries.
Supporting the administration of apprenticeships and learning programmes.
Assisting with the management of our e-learning platform, including:
Adding new starters.
Processing employee changes.
Removing leavers.
Supporting colleagues with access and login issues.
Producing reports and maintaining accurate training records.
Supporting compliance monitoring and mandatory training administration.
Maintain stationery supplies, ensuring cupboards and storage areas are kept organised, neat, and tidy. Monitor stock levels, identify when supplies are running low, and place stationery orders as required.
This role offers excellent exposure to Learning & Development, administration and people processes within a busy charity environment.
Please note due to the nature of this role, you will be subject to a DBS check.
Benefits within working for Guild Care include:
25% discount in Guild Care shops.
Annual Wellbeing Day.
Employee Assistance Programme.
Free Specsavers Eye Care Vouchers.
Health Cash Plan.
Alongside this, you will also be working towards gaining your Business Administration L3 qualification, over the duration of around 15 months, which will include:
Complete all apprenticeship learning activities and assignments within agreed timescales.
Attend apprenticeship reviews and development sessions.
Maintain evidence required for the apprenticeship portfolio.
Demonstrate continuous learning and professional development.
Develop effective administrative, communication and organisational skills.
Apply learning from the apprenticeship programme within the workplace.
Guild Care is committed to anti-discriminatory policies and practices, and it is essential that the post holder is willing to make a positive contribution to their promotion and implementation. Training Outcome:Ongoing support and development.Employer Description:We support older people, people living with dementia, and children and adults with learning disabilities to live well and enjoy life. For over 90 years our charity has provided trusted care and support to people in Worthing and our wider community. Every year we support over 3,000 local people through our diverse range of community support and care services. Your donation will help us reach more people in need of our support.Working Hours :21 hours a week, 3 days a week either 9am-4:30pm or 9am-3:30pm with remaining hours worked elsewhere in the week.
Days TBC.Skills: Communication skills,IT skills,Attention to detail,Team working....Read more...
Reckitt is seeking a motivated and enthusiastic Operations Engineering Apprentice to join its Nottingham site. This Level 2 apprenticeship offers a great opportunity to gain hands-on experience in a fast-paced manufacturing environment while working towards a recognised engineering qualification.
The apprentice will support the engineering and operations teams in maintaining and improving production equipment, ensuring efficiency, safety, and product quality. You will learn how to diagnose faults, carry out basic maintenance, and contribute to continuous improvement initiatives across the site.
This role is ideal for someone with a strong interest in engineering, a willingness to learn, and a proactive attitude. Reckitt will provide structured training, mentorship, and the chance to build a solid foundation for a long-term career in engineering within a global organisation.
Key Responsibilities:
Support the maintenance, repair, and continuous operation of manufacturing equipment
Assist in diagnosing faults and carrying out basic engineering repairs under supervision
Learn and apply health and safety procedures to ensure a safe working environment
Participate in preventative maintenance activities to minimise downtime
Work with the engineering team to improve production processes and efficiency
Help monitor equipment performance and report any issues
Contribute to continuous improvement initiatives and problem-solving activities
Maintain accurate records of work carried out, and update systems as required
Work collaboratively with production, quality, and engineering teams
Attend training sessions and college as part of the apprenticeship programme
Training:Level 2 Engineering OperativeFunctional Skills in maths and English, if required https://skillsengland.education.gov.uk/apprenticeships/st0537-v1-5 Training will be delivered one day per week, term time, and is based at our Engineering and Electrical center and our Ruddington campus. Facilities are in creation to enrich the student experience, developing them with the necessary skills using industry recognised equipment to ensure the apprentice receives training closely matched to the employer’s and Industry.Training Outcome:A permanent role may be offered at the end of and successful completion of the Apprenticeship Programme.
Roles could include:
Manufacturing Technician
Shift Technician
Asset Care Technician
C&I Technician
Site Services Technician
Our apprenticeship programme is designed to enable us to recruit to a career path and to a specific end role.
Details of career paths and options will be shared with each apprentice by the company mentor.
For applicants with the right attitude the opportunities are real.Employer Description:The Reckitt purpose is to protect, heal and nurture in in the relentless pursuit of a cleaner, healthier world. Here on the Nottingham site we manufacture, pack and distribute products to a global market including, Nurofen, Strepsils (Mucinex – a product not sold in the UK), and Optrex. There are circa 800 employees on site here at Nottingham and we operate on a shift working basis in a GMP (good manufacturing practice) environment which is highly regulated.Working Hours :Shift Pattern:
6.00am - 2.00pm.
2.00pm - 10.00pm.
10.00pm - 6.00am.
6.00am - 6.00pm.
Total hours per week: 37.5 hours a week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
