As the IT Support Apprentice you will be tasked with many IT related duties:
Maintain current staff and business IT Equipment, including troubleshooting and setup.
Maintenance of current website and updating the website internally.
Setup and maintenance of internal networks.
Setup and maintenance of internal servers.
Repairing IT Equipment.
Troubleshooting for colleagues and partners.
Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
Prioritise systems support tasks and monitor and maintaining system performance.
Maintain regulatory, legal and professional standards.
Support the information systems needs for your business.
Training Outcome:The role offers a permanent role upon completion of the apprenticeship depending on performance.Employer Description:XEPAY are EPOS systems that create and design their own software.
XEPAY software designed to fit your business perfectly Integrated EPOS Systems from £99 for XE PAY Customers We have spent the last 6 years working with other businesses in your sector. We understand every pain point, that’s why we have created the perfect epos system specifically for your business, with every feature you will ever need.Working Hours :Monday to Friday.
Shifts to be confirmed.Skills: Communication skills,IT skills,Customer service skills,Excellent telephone manner,Excellent organisation skills,Interpersonal skills,Self-motivated achiever,Willingness to learn,Strong interest in IT....Read more...
During the Dental Nurse Apprenticeship you will receive ongoing support, development and training to equip you with the skills and knowledge required to become a qualified dental nurse and have a successful career in dental nursing.
Your daily activities could include:
Assisting the dentist in providing safe and effective treatments to patients, from simple check-ups to advanced specialist treatments
Proving patients with a high level of care
Setting up and cleaning surgery
Sterilising instruments
Updating patient records
Maintaining equipment
Preparing instruments and materials for various treatments
Adhering to practice policies and procedures
Training:The apprenticeship provides employment and training within a dental practice to study the Level 3 dental nurse apprenticeship. The apprenticeship is designed to teach the knowledge, skills and behaviours necessary to ensure competency in all aspects of clinical duties including: -
Preparing for Professional Practice in Dental Nursing
Infection Prevention and Control
First Aid and Medical Emergencies
Oral and General Health
Endodontic Treatments
Prosthetic Treatments
Radiation and Radiography
Periodontal Disease and Cavity Restoration
Health and Safety
Extractions and Minor Oral Surgery
Management of Oral Health Diseases and Dental Anatomy, Oral Health Assessments and Treatment Planning
The use of VR Technology
Upon successful completion you will awarded the relevant qualification to apply for professional registration as a dental nurse to the General Dental Council (GDC).Training Outcome:This is a great opportunity to be trained and secure long-term employment. Once qualified, there are a number of routes for further training and development, including dental hygienist, dental therapist or dental cosmetics. Also, the opportunity for career progression into head nurse, team leader, or practice manager.Employer Description:This is a state of the art practice offering general and cosmetic dentistry who are looking for a keen apprentice to join their team. The practice is quite new and has a friendly and caring atmosphere.Working Hours :Monday to Friday between 9am-6pm.Skills: Communication skills,Customer care skills,Team working,Non judgemental,Patience....Read more...
On our Engineering Technician and Fitting Apprenticeship, you will embark on a rewarding career path as a machinist, fitter, or inspector.
Throughout the programme, you will study at Weston College while working alongside our experienced team at Ashton House in Bristol to learn your trade. This comprehensive approach will equip you with essential technical knowledge and skills in manufacturing.
As you advance through the programme and refine your expertise, you'll apply what you’ve learned in real-world scenarios, contributing to the production of critical components for Royal Navy submarines.
Find out more about each of the trade routes below. You’ll be asked to indicate your preferences during the recruitment process.
Machinist You’ll acquire the skills to produce complex, precision work by machining components. You’ll learn how to create components from metal or specialist materials using conventional or CNC machine tools.
Fitter You’ll learn how to interpret engineering drawings, select materials, and assemble components using various tools and techniques. You'll support the manufacture, installation, testing, fault diagnosis, maintenance, overhaul, and removal of mechanical equipment on submarines.
Inspector You’ll carry out inspection activities throughout the manufacturing process, ensuring safety and compliance.
Depending on your chosen path, the apprenticeship will take 3 or 4 years.
Training:Through your college studies and on-the-job training, you’ll complete one of the following Level 3 apprenticeships:
Machining Technician – ST1305 Engineering Fitter – ST0432 Engineering Technician, Technical Support Technician – ST0457 Throughout your apprenticeship, you'll gain broad expertise in engineering and insight into our operations. We'll equip you with the technical know-how and behaviours to thrive in your programme and beyond. The culmination of the apprenticeship is passing the required End Point Assessment, which will earn you a nationally recognised apprenticeship certificate. Training Outcome:Upon completion of the programme, you’ll be prepared to take on the role of a machinist, fitter, or inspector at Babcock.
You may also have the opportunity to pursue higher-level qualifications to further your career within Babcock across a variety of roles and functions. Employer Description:Babcock is an international defence, aerospace and security company operating in our focus countries of the UK, Australasia, Canada, France and South Africa, with exports to additional markets with potential to become focus countries. We meet our customers’ key requirements of affordability, availability, and capability by delivering engineering, support and critical systems to defence and civil markets.Working Hours :Monday to Friday, shifts TBC.Skills: Attention to detail,Problem solving skills,Team working....Read more...
Duties will include:
Attend meetings with various sub-contractors, or the client, to discuss things like the programme, delays and costs
Work with various sub-contractors or clients to resolve issues with ongoing projects
Working alongside Quantity surveyors to discuss quantity take offs, variations and orders
Working alongside the site manager, helping to coordinate projects on site
Regular site visits for progress checks on construction projects
Producing drawings/plans on software such as Revit
Producing client documents such as stage 1 reports using Adobe software e.g., InDesign/Illustrator/Photoshop
Attend partnership, recruitment any other events that helps to promote partners and the programme
Assist with essential building tasks such as planning, designing and project management which could include analyse client requirements and develop detailed designs, risk assessment of design solutions and managing projects
Training:
You will complete a Higher Apprenticeship programme in Design, Construction and Management, underpinned by HNC/D, providing a pathway to progression at a wide range of universities
You’ll spend one day a week studying and developing your knowledge in building design and performance through a combination of lectures, tutorials, field work and site visits
You will receive the Level 4 qualification in Construction and Built Environment
Training Outcome:
Full-time employment with one of our Plan BEE partners
Employer Description:Established by Ryder Architecture, PlanBEE is an industry wide partnership of companies who want people with a new and broader set of skills in their businesses. Comprising some of the most recognised brands in the industry and niche SMEs, they have committed to work together to shape the talent of the future and inspire people to consider a rewarding career in a broad range of technical and professional roles in Architecture, Engineering, Building Services and Construction/Site Management. The partners have a long track record of recruiting and training apprentices and graduates and have worked with Gateshead College (North East Apprenticeship Company) to develop a bespoke programme of on and off the job training which provides a salary and a fast track to graduation and professional accreditation and offers a guaranteed job to those who successfully complete. Candidates will be employed through Gateshead College and the North East Apprenticeship Company therefore ensuring they can work with a range of partner organisations in order to gain experience, knowledge and expertise in the Built Environment industry. The North East Apprenticeship Company is a registered Apprenticeship Training Agency who recruit, employ and arrange training for apprentices on behalf of employers.Working Hours :Monday - Friday (inclusive with a lunch break of 30 minutes) and study hours in line with agreed day release. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Methodical,Interest in construction,Driven,Motivated,Confident....Read more...
Provide a professional, reliable and communicative service to all departments at the Society, ensuring a timely response, the appropriate prioritisation of calls and a suitable resolution
Escalate any issues or problems that need attention to the relevant support agent. If a serious issue occurs, inform the Head of IT
Perform regular checks on all Comms room-based equipment to ensure it is in an acceptable working order. Log any issues found within the IT helpdesk and manage their resolution
Administer critical background administrative applications, including Active Directory, Sophos Anti-Virus, and others
Work closely with external support organisations and contract staff to ensure that issues are prioritised correctly and adequately resolved, that we receive a timely response and that best practices and service levels are adhered to
To carry out any other IT-related duties as required by the Head of IT
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:• Learn on-premise and cloud-enabled technologies and services• Learn technical content that aligns to and is relevant to employers and the market• Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification• Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShellTraining Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Employer Description:Epilepsy Society is a world-leading centre for research, advocacy and care. We were established in 1892 and provide cutting edge research and treatments for thousands of people across the UK whose seizures cannot be controlled with current treatment options. We make sure the voices of people with epilepsy are heard at government level and have recently had a new law introduced to protect people with epilepsy from internet trolls on social media. We also provide 24-hour person-centred care for people with the most complex epilepsy and learning disabilities, ensuring that everyone can lead as full a life as possible.Working Hours :All details will be confirmed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Logical,Non judgemental....Read more...
During the Dental Nurse Apprenticeship, you will receive ongoing support, development and training to equip you with the skills and knowledge required to qualify and have a successful career in dental nursing.
Your daily activities could include:
Assisting the dentist in providing safe and effective treatments to patients, from simple check-ups to advanced specialist treatments
Providing patients with a high level of care
Setting up and cleaning surgery
Sterilising instruments
Updating patient records
Maintaining equipment
Preparing instruments and materials for various treatments
Adhering to practice policies and procedures
The use of VR Technology
During your working day, the dental practice will support you with learning the practical skills required, whilst your training provider (Aspiration Training) will teach you the theory side. Your study will be based online with regular teaching and 1-2-1 sessions. Off-the-job training will be given throughout your apprenticeship during paid working hours.Training:The apprenticeship provides employment and training within a dental practice to study the Level 3 dental nurse apprenticeship. The apprenticeship is designed to teach the knowledge, skills and behaviours necessary to ensure competency in all aspects of clinical duties including: -
Preparing for Professional Practice in Dental Nursing
Infection Prevention and Control
First Aid and Medical Emergencies
Oral and General Health
Endodontic Treatments
Prosthetic Treatments
Radiation and Radiography
Periodontal Disease and Cavity Restoration
Health and Safety
Extractions and Minor Oral Surgery
Management of Oral Health Diseases and Dental Anatomy, Oral Health Assessments and Treatment Planning
The use of VR Technology
Upon successful completion, you will awarded the relevant qualification to apply for professional registration as a dental nurse to the General Dental Council (GDC).Training Outcome:This is a great opportunity to be trained and secure long-term employment. Once qualified, there are a number of routes for further training and development, including dental hygienist, dental therapist or dental cosmetics. Also, the opportunity for career progression into head nurse, team leader, or practice manager.Employer Description:At Rodericks Dental Partners we are committed to improving lives through quality dentistry – together. We do this by ensuring we reward you financially and personally as you develop your career by offering you great incentives, recognition, and opportunities.
Permanent “learn while you earn” role – the first step to starting a rewarding career in Dental Nursing
Learning support from a regional Trainee
Retail discounts and deals through our easy-to-use app
Extra day of annual leave for your Birthday!
Annual leave package which increases with your length of service
Uniform provided
Refer a friend schemeWorking Hours :Monday to Saturday between hours 8am - 8pm.Skills: Communication skills,Customer care skills,Team working,Initiative,Patience....Read more...
The initial role will consist of various administrative tasks required to support the business and aiding with the review process of existing clients' investments. The types of tasks that will be expected to be completed are:
Organising and maintaining clients’ electronic folders
Completing forms and basic requests sent to investment/product providers
Preparing letters/e-mails to clients and investment/product providers
Answering the telephone
Carrying out ad-hoc requests as and when required
Organising and scanning of old paper files
Preparing annual review packs for clients and producing annual suitability letters
Administering the submission of applications to investment/product providers
Completing ad-hoc research, providing administrative support and undertaking data processing to assist Financial Advisers, Office Manager & Compliance Officer
Training:Level 3 Financial Services Administrator apprenticeship standard.
The Financial Services Administrator apprenticeship is ideal for learners beginning an entry level role in the financial sector.
As an entry level role, this apprenticeship provides the foundation knowledge, skills and experience for progression along a number of career paths.
Key Learning Outcomes:
A broad understanding of the financial services sector
An understanding of the role of the appropriate regulatory bodies
The importance of relationship building with clients and colleagues
Understanding of processes and procedures relevant to the role
How to develop commercial awareness
Building skills and capabilities within an organisation
Professional Qualifications:
CF1 - awarded by The Chartered Insurance Institute (CII)
Completion of CF1 will provide a solid foundation for the learner and can lead on to progression to study in other areas.
To help prepare the apprentice for the professional qualification, Apprentices are provided with Simply Academy’s qualification resource package, alongside a structured study plan supported by a series of live revision sessions with our qualified tutors.Training Outcome:This is an entry level role to join the company as a Financial Administrator. After completion of the initial apprenticeship, the candidate may be offered the opportunity to progress onto another apprenticeship with the view of progressing into a paraplanning role.
Further opportunities may arise for those who continue to excel and wish to pursue further studies to aide in their progression.Employer Description:We are an established firm of Independent Financial Advisers. We have
been trading for over 20-years and our support teams aides our 6 advisers
in servicing our on-going clients needs, covering a wide range of areas
such as: pensions, investments, Wills & estate planning, Inheritance Tax
planningWorking Hours :Monday to Friday 8am to 4.30pm (4pm on Fridays)Skills: Communication skills,IT skills,Attention to detail,Administrative skills,Number skills,Team working,Initiative....Read more...
Applications are invited from individuals who are enthusiastic, have a hands-on approach and wish to develop a long-term career in this industry.
We require you to undertake the Customer Service Standard as we require the candidate to have a Customer focussed approach.
The role will involve the following:
Liaise proactively with customers on a day-to-day basis and undertake all counter sales functions in accordance with Group requirements in order to fulfil their needs.
Ensure all suppliers, customers, visitors and employees comply with the Company Health and Safety and Environmental Policies and Procedures.
Maintain and develop corporate image and reputationSeek and continuously develop knowledge and information about competitor activity and pricing.
Dealing with requests for information.
Ensure that cash and payment systems are followed in accordance with company procedures and policies.
Maintain and develop existing and new customers through appropriate propositions and ethical sales methods.
Maximise sales opportunities for related products and Group cross selling, after training.
Communicate and liaise internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.
Ensure the upkeep of all merchandising to maximise sales, customer satisfaction and appearance.
Attend meetings and group discussions where required.
Chasing up payments.
Using Microsoft Packages, in particular Word, Excel.
Lifting may be required as experience will be gained in the day to day yard operations.
Any other reasonable duties which may be required by the company from time to time, as instructed by or under the direction of your immediate supervisor.
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
Attend and be punctual for all induction sessions, lessons and all work-based training/support sessions.
Complete all required assignments by the required timeline.
Build up your portfolio of evidence on-going during your apprenticeship programme.
Access support from your tutor/assessor and manager with regards to any evidence requirements or support as and when required.Training:Overview of Customer Service Practitioner Level 2 Apprenticeship Standard.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.
The standard covers the following:
Knowledge:
Knowing your customers.Understanding the organisation.Meeting regulations and legislation.Systems and resources.Your role and responsibility.Customer experience.Product and service knowledge.
Skills:
Influencing skills.Communication.Interpersonal skills.Personal organisation.Dealing with customer conflict and challenge.
Behaviours & Attitude:
Developing self.Being open to feedback.Team working.Equality – treating all customers as individuals.Presentation – dress code, professional language.Right first time.
You will complete an End Point Assessment this will involve the following:
Showcase/PortfolioInterview
Practical Observation
Professiolal discussion
You are given one day per week as time off to study; you will attend classes face to face and via teams to complete work for your apprenticeship. The study day is a Wednesday.Training Outcome:There is a strong possibility that you will gain a full-time position following successful employment as well as achievement of the full apprenticeship.
There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship.Employer Description:The Myers Group is a fourth-generation family-owned group of companies based in Huddersfield, providing products, services and materials to the construction industry and employing approximately 350 people across West Yorkshire.
As a full-service supplier of quality products to housebuilders and renovators, Myers Group offers everything from skip hire, aggregates and Readymix concrete through to bathrooms and timber through its five divisions.Working Hours :Monday to Friday, hours to be confirmed.
Hours will be 40 for candidates aged 16 or 17 in line with legislation.
Hours will be up to 45 hours for candidates aged 18 or above.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Logical,Team working,Initiative,Physical fitness,Good timekeeping,Good attendance....Read more...
Apprenticeships 2025 are now open! Start dates are from May to August 2025Apprentice HGV Technician - Ipswich IP3 9RTRemit are proud to be partnered with Volvo Trucks to deliver their HGV Technician apprenticeships. Volvo Trucks has always recognised the value that apprenticeships can bring to the business and each year, they have more than 300 young men and women go through their apprentice scheme and go on to progress further within the company. A Volvo trained apprentice will become a top class asset to their business for years to come.This year, Volvo launched their ‘Women in HGV’ initiative to bust the myth that the automotive sector is just for men and have seen great results in welcoming more women into the business.Are you passionate about trucks, buses and the world of heavy vehicles? Do you have a knack for solving mechanical puzzles and want to turn your passion into a profession?Look no further - Volvo Truck and Bus is seeking enthusiastic individuals to join out team as Apprentice HGV Technicians!Why choose Volvo Truck and Bus?• Industry Leader: Join a globally recognised brand at the forefront of innovation in the commercial vehicle industry.• Cutting-Edge Technology: Work with state-of-the-art Volvo trucks and buses, gaining hands-on experience with the latest technological advancements.• Expert Training: Benefit from a comprehensive apprenticeship program that combines classroom learning and practical on-the-job training Expected apprenticeship duration - 32 monthsApprenticeship level - Advanced Level ApprenticeshipWhat You'll Do:• Assist with repairs that are carried out in accordance with Volvo Standard Times using Volvo Special Tools where appropriate.• Assist in the fault diagnosis process.• Learn and comply with warranty procedures during repairs and with warranty material on completion of a repair.• Assist and work with the parts team to ensure the correct replacement parts are fitted to the vehicles• Learn how to and use Volvo special tools safely and efficiently.• Assist with cleaning the workshop.• Assist with ensuring that the company time recording procedures are complied with and that job cards are completed accurately• Ensure all vehicle defects are reported to workshop Supervisor.• Wear personal protective equipment (PPE) when must be worn.• Attend college courses regularly and achieve the standards required by the course.• Attend any technical or development training that is made availableOn starting your Apprenticeship, you will be provided with full equipment which includes all the tools to help you become a technician. You will work with qualified and experienced Technicians learning how to repair, service, MOT and maintain modern trucks, buses and coaches including hybrid technology… and so much more to learnTraining:Training is delivered in the workplace and on block release to Remit’s Automotive Academy in Derby. There are a total of 16 x 1 week blocks over the 32 month programme. The costs of hotel accommodation, food and travel are met by the employer and there will be no cost to you. You will also receive 1-2-1 support from your Development Coach to help you achieve: • IMI Heavy Vehicle Service and Maintenance Technician Level 3Training Outcome:Training to be provided:Training is delivered in the workplace and on block release at Remit’s dedicated Heavy Vehicle Academy in Derby. Remit Academy is dedicated to Volvo and our apprenticeship programme. There are a total of 18 blocks over the 32 months programme. which are split between virtual classes and days in Derby.The costs for accommodation, food and travel are met by the employer and there will be no cost to you.You will also be assigned a dedicated Development Coach who will give you 1-2-1 support and guidance to help you achieve the following IMI qualifications: As a result, you will receive the following qualification:• Heavy Vehicle Service and Maintenance Technician Level 3• Functional Skills Level 2 in English & math (if required)Block Release at College includes:• Apprenticeship Standard Heavy Vehicle Service and Maintenance Technician - Bus , Coach and HGV• Functional SkillsEmployer Description:The first Volvo truck was born in 1928. Since then, they have grown to become the largest producer of heavy trucks in Europe. Their reliability is renowned. And it’s underpinned by their three core values of quality, safety and environmental care. With a network of over 85 fully equipped Volvo Truck & Bus workshops throughout the UK and Ireland, customers can count on their certified technicians to keep your Volvo truck in optimal condition.Working Hours :Working week:
Monday to Friday
8.30am to 4.30pmSkills: Mechanically minded,Positive,Team working....Read more...
You will be a proactive person with a passion to learn all aspects of horticulture. Committed to gaining qualifications and starting your career in Horticulture.
Duties include:
Carry out all general maintenance tasks
Practice safe systems of work
Ensure all tools are stored correctly
Contribute fully to team working.
Undertake all aspects of hard and soft landscaping and commercial grounds maintenance.
Have the desire to learn and become an asset to the company and themselves.
Within in this vacancy, you will also be required to complete the following: planting, plant growth and development; care for plants correctly in different environments.
Training:
Full Level 2 Horticulture Apprenticeship
Functional Skills Level 2 Maths and English where required
PA1, PA6 Safe use of pesticides
Level 3 emergency first aid at work will be provided as part of the apprenticeship
Training Outcome:
Full Level 2 Horticulture Apprenticeship Opportunity to progress to full time position and further training where appropriate
Employer Description:Glendale is one of the largest green space management service providers in the UK and specialises in tree care and management, grounds maintenance and landscaping.Working Hours :Monday to Friday, 07:30 to 16:00.Skills: Communication skills,Team working,Physical fitness,Customer care skills....Read more...
Whilst on the apprenticeship, you’ll develop expertise across a range of capabilities including:
Digital
Web
Data
Cyber security
Cloud computing
Project management
Application and infrastructure development and business analysis
Training:The apprenticeship lasts for 2 to 3 years, depending on your experience and qualifications. Formal training for the programme is supplied by Gateshead College and Newcastle Colleges Higher Education Centre, with a combination of on-the-job training, as well as structured training and courses.
Apprentices obtain a world recognised BSc Degree in Digital and Technology Solutions with a specialism in Software Engineering.Training Outcome:In addition to obtaining a degree free of university debt, candidates gain invaluable work experience at the world’s leading management consulting and technology company, with the potential for permanent employment at the end of the apprenticeship across a range of areas including Software Engineering, Technology Architecture, DevOps and Amazon Web Services. Employer Description:Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialised skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.Working Hours :Monday - Friday 9.00am - 5.30pm with a lunch break of one hour.Skills: Passion for Technology,Logical Mindset,Problem Solving Ability,Strong Communication Skills....Read more...
Contribute to a high standard of quality within the nursery, including practice, environment and resources to meet the requirements of the EYFS
Prepare and supervise activities
Ensure that equality of access and opportunity is provided to all
Maintain a positive attitude at all times with children, parents, colleagues and visitors
Adhere to all health & safety policies and procedures & undertake a shared responsibility for cleanliness and health & safety throughout the nursery
Training:
Full Level 2 Apprenticeship
Early years practitioner standard
Functional skills if applicable
Training Outcome:A permanent position may be offered upon successful completion of the apprenticeship. Opportunity to learn and develop within the company. Progression on to higher apprenticeship/trainingEmployer Description:Our setting is a beautiful, brand new nursery situated in the heart of Brighton. Employees benefit from being minutes away from convenient transport links for both buses and trains. The nursery is offering opportunities for the children to explore the local community!
Not all nurseries are the same. At WRAP we are really enthusiastic about sustainability, healthy living and wellbeing. As an Early Years Apprentice, you’d be involved in bringing our vision to life, running activities to make sure our children are healthy and happy.Working Hours :Monday - Friday. Shifts to be confirmed.Skills: Patience,Creative,Team working,Customer care skills....Read more...
The role will involve working indoors and out
You will be required to carry out duties such as laying bricks, paving stones & blocks correctly, checking alignments throughout each stage
You will be shown how to prepare and spread mortar, using the correct ratio mixes
Training:
Level 2 Bricklayer Apprenticeship Standard
Construction Skills Health, Safety and Environment test – CSCS Test
As an additional qualification you will also achieve your Emergency First Aid and Health and Safety Certificate, along with Internet Safety and Safeguarding
You will complete training both on the job on site and off the job at the skills group training centre in Plympton, this is 4 days working on site and 1 day college attendance
Training Outcome:
After having completed your apprenticeship programme, you will have the opportunity to progress onto a higher level apprenticeship
Employer Description:Tom Pudner has been working within the bricklaying industry for a number of years now. He works in the Saltash and the surrounding areas, including Plymouth and Cornwall, working on new build sites and domestic property.
Tom has had a number of apprentices in the past and currently has apprentices on his team.Working Hours :Monday to Friday, times will vary depending on the site location.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Team working,Initiative....Read more...
Contribute to a high standard of quality within the nursery, including practice, environment and resources to meet the requirements of the EYFS
Prepare and supervise activities
Ensure that equality of access and opportunity is provided to all
Maintain a positive attitude at all times with children, parents, colleagues and visitors
Adhere to all health & safety policies and procedures & undertake a shared responsibility for cleanliness and health & safety throughout the nursery
Training:
Early Years Educator Level 3 Apprenticeship Standard
Functional skills if applicable
Training Outcome:
A permanent position may be offered upon successful completion of the apprenticeship
Opportunity to learn and develop within the company. Progression on to higher apprenticeship / training
Employer Description:Our setting is a beautiful, brand new nursery situated in the heart of Brighton. Employees benefit from being minutes away from convenient transport links for both buses and trains. The nursery is offering opportunities for the children to explore the local community!
Not all nurseries are the same. At WRAP we are really enthusiastic about sustainability, healthy living and wellbeing. As an Early Years Apprentice, you’d be involved in bringing our vision to life, running activities to make sure our children are healthy and happy.Working Hours :Monday - Friday Shifts to be confirmedSkills: Patience,Creative,Team working,Customer care skills....Read more...
General front of house duties to support Sales Team (facing customers and visitors)
Answering customer queries.
General office admin and housekeeping (which will expand as you learn the role)
Registering vehicles
Answering phones
Responding to emails
Creating strong networks with customers
Liaising with the sales and accounts departments
Preparing paperwork for vehicle handovers
Training:An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be expected to work towards the Business Administrator Level 3 apprenticeship standard, with support from your employer and the Chesterfield College Group.Training Outcome:Possible full time position with company for the right candidate following completion of the apprenticeshipEmployer Description:Hillside Leisure has changed a lot over the years but at our core, we are still the same family business that was established by the Cross brothers in 2004. To this day Hillside is still owned and managed by Adrian and David Cross. Both of them have many years of experience in the motor industry as well as enjoying camping with friends and family.Working Hours :Monday to Friday 9.00am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Admin - inputting data to a clinical system
Customer facing service on the counter
Phone answering - patient will call for medication ordering
Dealing with deliveries - medical companies
Unpacking stock (medication)
Liaison between surgery departments
Other General Administrative/Customer service tasks when required
Monitor patient data
Training:
You will be expected to attend college at least once a fortnight where you will receive one-to-one support from your assessor and functional skills tutors
On successful completion of the apprenticeship you will achieve a level 2 Customer Service Practitioner qualification
Training Outcome:
Upon completion of the Level 2 Intermediate Apprenticeship, you may then progress onto the Level 3 Advanced Apprenticeship in Business Administration or into another Level 3 course in the industry sector in which you are based
Alternatively, you may elect to return to education to study a Level 3 qualification.Employer Description:Gosberton Medical Centre has been serving the local community for many years and offers health and medical services.Working Hours :Monday - Friday, times to be confirmed on appointment.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,Initiative,Patience,Able to follow instructions,positive outlook,Polite and courteous,Able to work to deadlines,willing to learn new skills,Well presented & professional,Confident, reliable & friendly....Read more...
Assist the nursery chef to provide high quality, nutritious, freshly prepared meals and snacks in appropriate portion sizes and consistencies in line with food hygiene and safety regulations and Busy Bees policies
When required, accept deliveries and store away appropriately following correct manual handling techniques and effective stock rotation
Maintain hygiene standards in the kitchen, to meet internal audit requirements and ensure action points are addressed in a timely manner
Take responsibility for your role and aspire to Being your Best at all times
Training:
As an Apprentice, you will be working towards a level 2 food Production Chef Apprenticeship alongside qualified staff who will show you the ropes
You will be assigned a mentor to provide you with support within your nursery, helping you to complete the tasks you need so you can progress in your qualification
Training Outcome:
This could lead to a permenant role within the nursery once the applicant has completed the apprenticeship
Employer Description:Busy Bees Childcare are a long standing and leading childcare, delivering outstanding care across the UK. We are offering you an opportunity to apply for an early year's childcare apprenticeship, to start a career in childcare and various career progression roots and further training upon completion.Working Hours :Monday - Friday shifts between 07:30 - 18:00Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Number skills,Team working,Creative,Initiative,Patience....Read more...
Main responsibilities:
Set up cases on systems
Consider evidence and valuing claims
Handling low value claims from inception to conclusion.
Speaking to new clients, taking full instructions in relation to road traffic accident claims, assessing liability.
Submitting claims on the online Official Injury Claim Portal
Managing a caseload under the supervision of qualified solicitors.
Maintaining regular communication with clients, updating them on case progression.
Instructing medical experts, valuing claims, and negotiating settlements.
Ensuring compliance with legal procedures and protocols.
Meeting performance targets and contributing to the firm's success.
Issuing court proceedings and other aspects of litigation.
Benefits:
Great bonus scheme
Training:Level 3 Paralegal Apprenticeship Standard.Training Outcome:The organisation currently has a member of staff completing the Level 3 Paralegal apprenticeship qualification and another member of staff currently on the Level 7 Solicitor apprenticeship.Employer Description:Pabla and Pabla Solicitors provide high-quality legal services and advice for individuals within the Greater Manchester and Cheshire area. They offer help and assistance whether it be Family Law, Wills & Probate, Personal Injury, Immigration or Residential Property Services.Working Hours :Monday to Friday from 9:00am to 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Initiative....Read more...
Work as part of a team to create and maintain safe and supportive learning environments across the nursery, plan and implement opportunities to enhance children’s development, and complete observations linked to the early years curriculum
Interact positively with all nursery users and work in partnership with colleagues and parents to ensure all children’s individual needs are met at all times whilst they are in your care
Adhere to nursery routines and policies and to seek guidance from your leadership team as required
Successfully manage your time to ensure you submit your coursework by the deadlines set by your assessor/tutor
Training:This apprenticeship will provide you with the opportunity to learn how to provide outstanding early years care and education. By the end of your apprenticeship with us you will gain:
Level 3 Early years educator qualification; there will be an online assessment during our shortlisting stage to determine the right level of apprenticeship for you
Appropriate functional skills qualifications in maths and English, if you do not already have equivalent qualifications in these subjects when you commence your apprenticeship
A paediatric first aid qualification
Our early years apprenticeship offers you:
The opportunity to gain valuable, practical childcare experience, working with children aged 0-5 years in a nursery setting
'Off the job' learning time within your working week which will support your studies
A childcare trainer/assessor from our in-house training academy of excellence, who will visit you at the nursery on a regular basis to guide and direct you
Group training sessions, with other apprentices from across our partnership, held at our academy in Newport Pagnell; there are 11 sessions as part of the level 3 course
A permanent contract subject to you successfully gaining your qualification, where after completion you will be appointed as a qualified Nursery Nurse within our partnership
Training Outcome:A permanent contract subject to you successfully gaining your qualification, where after completion you will be appointed as a qualified Nursery Nurse within our partnership. Longer term, as a level 3 qualified practitioner, you will be able to progress into roles such as Team Leader, Deputy Manager and Nursery Manager.
During your apprenticeship with us, you will benefit from:
23 days of annual leave plus bank holidays, with the option to buy and sell days
Perkbox access offering various retail discounts and reduced ticket prices on days out
Fully paid enhanced DBS check
Complimentary breakfast, lunch and refreshments when you are at work
Thrive mental health app, employee assistance scheme and occupational health service
£1000 ‘recommend a friend’ bonus if you successfully refer someone to come and work for us
Cycle to work scheme
Annual staff conference and awards event, at which individual and team achievements are recognised
Employer Description:Childbase Partnership, delivering childcare excellence since 1989.
Rated ‘World Class’ by Best Companies and a European Business Award winner, the employee-owned Childbase Partnership is on a mission to give children the best possible start in life.
That means a commitment to continuously redefine excellence in every area of operation from imaginative, state of the art, age-appropriate play and learning spaces in nurseries to the award-winning training programmes for its early years professionals.
A top UK workplace for over a decade, every Childbase Partnership colleague is an employee-owner, invested in ensuring that each and every child in their care is happy, confident and ready to realise their full potential.Working Hours :You will work varied shifts, usually between the hours of:
Monday- Friday, 7.15am- 6.30pm, so you experience all aspects of the daily routine at nursery.Skills: Communication skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As a member of the school's EYFS team, your main jobs and duties will consist of:
The duties of the post will include:
The post holder will help support a warm and welcoming environment within a childcare setting, where young children and their families can feel valued and obtain positive help and support
To assist with all aspects of organising activities and supervising children within the EYFS play environment
To help plan and provide stimulating learning experiences enabling young children to grow in confidence and independence
To monitor and track children’s development and have responsibility for a small key group
Participate in staff meetings as and when required
To help provide cover for practitioners within the team as necessary working with all age ranges
Responsible for ensuring the learning environment is cleaned and tidied at the end of each session
Undertaking duties on a rota basis during mid-morning, lunchtime and mid-afternoon breaks.
Adhere to policies and procedures in accordance with OFSTED, with regards to adequate record keeping
To support the development of strong partnerships with parents/carers and recognise the importance of involving parents/carers in all aspects of a child's work
To ensure that in line with safeguarding/child protection procedures, all concerns are reported to the appropriate person in a sensitive and confidential manner
It is your responsibility to carry out your duties in line with the school's policy on equality and be sensitive and caring to the needs of the disadvantaged, promoting a positive approach to a harmonious working environment. You should act as an exemplar on these issues and should identify and monitor training for yourself and any employees for whom you are responsible, in line with this policy, the Equality Standard and obligations under the Race Relations (Amendment) Act 2000.
The post holder must always carry out his/her responsibilities with due regard to the school's policy, organisation and arrangements for Health and Safety at Work.Training:At the end you will gain a Level 2 Early Years Practitioner apprenticeship standard.
This will include any Functional Skills as appropriate.
The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor.
The apprenticeship will also include a proportion of 20% off the job Training and a robust programme of mandatory apprentice training provided by Sandwell Council to include Workplace Professionalism and Equality and Diversity.Training Outcome:The post is offered on a fixed-term contract to cover the duration of the apprenticeship training.
You will receive support and guidance to identify and apply for any further apprenticeships or internal jobs that you are suitably experienced and qualified for.
Our 'Next Steps' workshop will help you to identify the skills that you have gained throughout your apprenticeship in order to update your CV and apply for any opportunities.Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :30 hours per week - Monday to Friday
Exact times/shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Outgoing,Knowledge of safeguarding,Hardworking,Willing to learn,Well-presented,Flexible....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As a childcare apprentice, your main responsibilities will be to:
Work as part of a team to create and maintain safe and supportive learning environments across the nursery, plan and implement opportunities to enhance children’s development, and complete observations linked to the early years curriculum
Interact positively with all nursery users and work in partnership with colleagues and parents to ensure all children’s individual needs are met at all times whilst they are in your careadhere to nursery routines and policies and to seek guidance from your leadership team as required
Successfully manage your time to ensure you submit your coursework by the deadlines set by your assessor/tutor
Training:This apprenticeship will provide you with the opportunity to learn how to provide outstanding early years care and education. By the end of your apprenticeship with us you will gain:
Level 3 Early years educator qualification; there will be an online assessment during our shortlisting stage to determine the right level of apprenticeship for you
Appropriate functional skills qualifications in maths and English, if you do not already have equivalent qualifications in these subjects when you commence your apprenticeship
A paediatric first aid qualification
Our early year's apprenticeship offers you:
The opportunity to gain valuable, practical childcare experience, working with children aged 0-5 years in a nursery setting
'Off the job' learning time within your working week which will support your studies
A childcare trainer/assessor from our in-house training academy of excellence, who will visit you at the nursery on a regular basis to guide and direct you
Group training sessions, with other apprentices from across our partnership, held at our academy in Newport Pagnell; there are 11 sessions as part of the level 3 course
A permanent contract subject to you successfully gaining your qualification, where after completion you will be appointed as a qualified Nursery Nurse within our partnership
Training Outcome:A permanent contract subject to you successfully gaining your qualification, where after completion you will be appointed as a qualified Nursery Nurse within our partnership. Longer term, as a level 3 qualified practitioner, you will be able to progress into roles such as Team Leader, Deputy Manager and Nursery Manager.
During your apprenticeship with us, you will benefit from:
22 days of annual leave, with the option to buy and sell days
Perkbox access offering various retail discounts and reduced ticket prices on days out
Fully paid enhanced DBS check
Complimentary breakfast, lunch and refreshments when you are at work
Thrive mental health app, employee assistance scheme and occupational health service
£1000 ‘recommend a friend’ bonus if you successfully refer someone to come and work for us
Cycle to work scheme
Annual staff conference and awards event, at which individual and team achievements are recognised
Employer Description:Childbase Partnership, delivering childcare excellence since 1989.
Rated ‘World Class’ by Best Companies and a European Business Award winner, the employee-owned Childbase Partnership is on a mission to give children the best possible start in life.
That means a commitment to continuously redefine excellence in every area of operation from imaginative, state of the art, age-appropriate play and learning spaces in nurseries to the award-winning training programmes for its early years professionals.
A top UK workplace for over a decade, every Childbase Partnership colleague is an employee-owner, invested in ensuring that each and every child in their care is happy, confident and ready to realise their full potential.Working Hours :You will work varied shifts, usually between the hours of 07:15-18:30 Monday-Friday, so you experience all aspects of the daily routine at nursery.Skills: Communication skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Leisure Team Member - Apprentice role is an ideal opportunity to work, learn and develop your career within GLL.
3.1 Customer Experience.
Understanding the services and products on offer to assist with customer questions and queries
Supporting different types of customers with different needs
Supporting the centre in gaining customer feedback on our products and services including dealing with customer complaints
Support the centre to deliver swimming lessons where required (qualification dependant)
Sharing knowledge with customers on the role exercise plays in health and wellbeing
Conducting customers' gym inductions and health screening where required (qualifications dependant)
Planning and delivering exercise sessions to meet customers' health and fitness goals
3.2 People Experience
Supporting GLL's visions and values
Attend and participate in all apprenticeship workshops, meetings and reviews with your tutor and General Manager
Ensure all training and qualification deadlines are met in agreement with your tutor and manger
Achieve and maintain all necessary qualifications including ongoing CPD training
Keep up-to-date with trends and developments in the leisure industry
3.3 Business Performance
Have a understanding of GLL and its position in the Health & Fitness Industry
Understand the performance of the centre(s) that you are working in and the external and internal factors that can affect performance
3.4 Operations Performance and risk management
Support the centre to open and close the building
Supervising and lifeguarding customers in swimming pools
Setting up and taking down different types of equipment for activities such as badminton, exercise classes and 5-a-side football
Cleaning and maintenance of different areas of the centre
3.5 Personal Effectiveness and Development
Demonstrates and lives GLL People with Purpose values
Personally demonstrates equality, inclusion and diversity in their behaviours and actions
You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18months to complete as well as completing the following qualifications throughout the length of your apprenticeship:
o National Pool Lifeguard Qualification (NPLQ)
o First Aid at Work (Level 3)
o STA Award in Teaching Swimming
o STA Certificate in Teaching Swimming
o Level 2 Gym Instructor
Attend all monthly workshops and progress meetings as per your apprenticeship standard
Fully participates and engages in GLL Management meetings, development programmes and on going assessment of performance
Develops skills through shared learning and peer learning community.
Discusses own performance, learning and development needs with their line manager, which is reflected in a live personal development plan.
Keeps abreast of trends and developments within the leisure, health and fitness industry.
Ensures continuous society membership and professional body association
Training:
Leisure Team Member Apprenticeship L2 including Functional Skills in Maths and English
Training Outcome:GLL prides itself on its internal Learning & Development and internal promotion levels, there is scope for the right candidates to move onto a Level 3 Leisure Duty Manager apprenticeship once they have completed their Level 2.Employer Description:Didcot Wave and Gym is a popular leisure centre that boasts a 25 metre swimming pool including a wave machine, indoor flume ride and beach area, making it a great venue for a family visit. The diverse program offers individual and family sessions as well as swimming lessons for children and adults. Didcot Wave and Gym however is more than just a leisure pool, our 50 station gym houses the very latest equipment making it the perfect enviroment to have your work out. Our members can choose fromWorking Hours :39 hours a week, may include some weekends, bank holidays and late evenings - exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
Your duties and responsibilities in this role will consist of:
To help plan, create, deliver and monitor multi-channel digital marketing campaigns to promote the Group’s businesses
Assisting the Marketing team in scheduling Social Media content and imagery
To get involved in increasing engagement across Social Media channels
Proofreading content for accuracy and cross-checking against brand guidelines
Keeping up to date with trends in digital marketing and applying your knowledge to the digital marketing schedule, in collaboration with the marketing team
Gathering feedback on marketing campaigns and creating reports
Creating basic artwork
Keeping up to date with brand standards, logo, colour and font usage to make sure we are compliant
To learn how to analyse and interpret data on a variety of topics including Google Analytics and the effectiveness of campaigns
To monitor and reply to online enquiries, including customer concerns
To create online surveys on Typeform or Google Forms, when required
Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 Multi-channel Marketer qualification, including the following;
Knowledge Module 1: Principles of Coding
Knowledge Module 2: Marketing Principles
Knowledge Module 3: Digital Marketing Business Principle
You will be training in how to:
Analyse and contribute information on the digital environment to inform short-and long-term digital communications strategies and campaigns
Recommend and apply effective, secure and appropriate solutions using a wide variety of digital technologies
Use a variety of digital marketing tools such as: search marketing, search engine optimisation, e-mail marketing, web analytics and Pay-Per-Click
Understand the principles of coding and be able to use this to aid with future digital marketing campaigns
For a full list of programme modules visit: velocity-pt.co.ukTraining Outcome:The role offers long-term security and the opportunity to progress into a permanent position.Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England. From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology. Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition. Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
