Purpose and Objectives of Post: • Deal with all enquiries providing a high quality, efficient and courteous service over the telephone, face to face or digitally; resolving queries at first point of contact in accordance with Government Legislation and council policies and procedures. • De-escalate potential complaints, using your own initiative whilst working to standards. • Promote the council’s web site, self-account and online forms. • Provide excellent service in accordance with the Council’s Corporate Customer Care Charter whilst meeting service performance targets. 1. Resolve enquiries from the public/representatives by telephone, email, digital/social media or face to face, delivering a comprehensive service to customers relating to a range of enquiries for your specialist skills. Answer calls promptly and demonstrate a good telephone manner presenting a professional image of the council. Adhere to the contact centre standards and ensure data protection checks are carried out, following opening/closing scripts and offer additional services. Maintain a minimum of the team average call and after call time detailed in the standards. Demonstrate your knowledge to answer calls without assistance from a manager 85% of the time, and understand when to call for help refraining ringing back office services. 2. Have the skills and knowledge to deal with vulnerable customers including those in debt, homeless, mental health illnesses, dementia, and those who have suffered a bereavement; providing support and empathy, deciding the relevant course of action for their well being whilst exercising initiative and recording accurate information. Refer customers to relevant support partners as necessary including support fund and external charities or agencies to help support them and improve their health and well being. 3. Have a multi-skilled flexible approach towards the changing work patterns and diverse needs of the services, providing cover for alternative services and reception. 4. Maintain a professional approach using tact, sensitivity and courtesy at all times, even in situations where confrontation arises. 5. Have a comprehensive knowledge of numerous IT systems used within the contact centre. Navigate, interrogate, update and maintain these systems to ensure enquiries are resolved efficiently with accurate information. 6. Process card payments in line with the councils’ webstaff policy and set up and promote direct debit and re-occurring card payments. 7. Deal with queries and escalations to a high standard and use initiative to prevent queries escalating to complaints. Experience of working in a busy frontline contact centre for the public in a customer service related environment. The ability to take ownership and generate solutions to problems at first contact reducing the need for repeat contacts from customers.....Read more...
Field Service Technician required for Bravaria region in Germany who has completed specialist training as a state certified technician in Electrical Engineering, Mechatronics or similar with experience in technical field service.
Skills
Hydraulics
PC knowledge
Strong communication skills in English and German
Role
Carrying out commissioning, annual maintenance, certified calibrations and repairs to capital equipment used in Manufacturing, Aerospace and Bio Technology to test materials.
Travel within Germany
Customer service operations and training customers in how to use testing machines.
Customer service reports and calibration certificates.
Some Telephone support....Read more...
Field Service Technician required for Bravaria region in Germany who has completed specialist training as a state certified technician in Electrical Engineering, Mechatronics or similar with experience in technical field service.
Skills
Hydraulics
PC knowledge
Strong communication skills in English and German
Role
Carrying out commissioning, annual maintenance, certified calibrations and repairs to capital equipment used in Manufacturing, Aerospace and Bio Technology to test materials.
Travel within Germany
Customer service operations and training customers in how to use testing machines.
Customer service reports and calibration certificates.
Some Telephone support....Read more...
Job Title – Repairs Assistant
Location – Ashford TN23
Contract – Temp
Hours – 37
Role summary –
This company is seeking a highly motivated and enthusiastic Repairs Assistant to join their team. As a Repairs Assistant, you will be responsible for providing administrative and telephone support to the Responsive Repairs, compliance, and in-house electrical Teams. You will also assist in the delivery of a customer-focused service by influencing efficient and positive outcomes for tenants within the scope of the company’s policy and budgets.
Key Responsibilities:
Provide telephone support to the various repairs teams to deal with and manage queries.
Ensure telephone or other contact or correspondence methods for property repair matters are responded to in a friendly and professional manner, in accordance with service level expectations.
Resolve as high a percentage as possible of general enquiries directly using information systems and knowledge of housing policy.
Support the Repair Delivery team, Supervisors, and Managers along with support for the planned works/compliancy team and electrical in-house team in effective liaison with contractors and other partners as required.
Provide administrative support related to the repairs and maintenance function including (but not exclusively) the following:
Dealing with routine, urgent and emergency correspondence.
Raising repairs jobs on the computer system.
Issuing of accurate repair order instructions to appropriate DLO staff and contractors within agreed timescales and financial limits.
Issuing of accurate appointed and appropriate property inspections in accordance with guidelines.
Authorisation and processing of contractor variation orders within agreed timescales and financial limits.
Authorisation and processing of contractor invoices within agreed timescales and financial limits.
Contact and administration of repairs works post-inspection in accordance with agreed criteria.
Any other general administrative support and reasonable management request as required.
Requirements:
Minimum one years previous experience in work involving dealing directly with the general public or customers.
Previous experience of working in a building maintenance or construction-related environment.
GCSE grade C or above (or equivalent).
NVQ Customer Service Level 2.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
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Circa 23 hrs p/wk Remote (South West London) £22,000 - £24,000 pro rata + Benefits
A highly capable, proactive and organised Office Assistant with excellent attention to detail and a professional and warm approach, is required on a part time basis to provide a broad ranging office support and administrative service as part of a highly regarded, professional roofing, draining and maintenance company as they continue to expand.
The ideal Office Assistant will have previous experience providing organisational support in a dynamic role and an appreciation of the commercial importance of delivering a professional, proactive support service across all areas of the business.
Whilst this position is offered on a part time basis of approximately 22-23 contracted hours per week, overtime is readily available, allowing the chosen candidate to benefit from a greatly increased, essentially full time, salary.
The successful candidate, who will work on a remote basis, will enjoy problem solving in an environment in which no two days are the same. In return, the Office Assistant will have the opportunity to define this role as the company continues to grow.
Key Responsibilities
Provide general office and administrative support
Build effective and positive working relationships with clients and suppliers
Raising tasks, quotes and scheduling jobs
Provide excellent customer support via telephone and email communication.
Maintain accurate and up-to-date customer records at all times including accurately recording and processing all customer queries received via telephone or email
Skills & Experience
Previous experience in a similar office support role.
Good working knowledge of Microsoft Office, Word and Excel is essential
Proficient in the use of IT software systems and a willingness and ability to learn new software
Accurate keyboard skills
Able to deal professionally with email and telephone enquiries callers into the business
Flexible, dynamic approach to work and workload prioritisation in a fast-moving role
Communication and general administration skills with exemplary attention to detail
Self-motivated with the ability to work unsupervised and plan workload
This is a fantastic opportunity for an ambitious Office Assistant to join a friendly, family owned and employee focussed organisation with a proud history of providing service and customer excellence. In return for your support, an attractive salary and benefits package is on offer including fully remote and flexible working options. Apply now!....Read more...
Customer Service Advisor - Wigan - - Full-Time (40 hours per week) - £21,715.20 per annum
We are looking for a Customer Services Adviser who will be the face of our business, bringing outstanding customer service
You will join a team that takes a real pride in what they do. They take pride in their Customer Service and most of all, you'll join a company that takes pride in its people.
As a Customer Services Adviser, you will contribute to a passionate and friendly team working in a fast-paced setting. You"ll get given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go beyond the plate.
Could you bring your spark to our Team? Here's what you need to know before applying:
Your key duties will include:
- Serving customers ensuring they receive an easy and seamless tailored experience over the telephone taking inbound calls.
- You will provide exceptional customer service via telephone and email
- Working on the live webchat to help and support our customer issues
- Being informed about services and helping customers with natural service
So, could you be the Ideal Candidate?
Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride?
Are you able to take initiative and make choices that are right for the customers?
Do you have a desire to succeed in your role?
We are looking for an excellent team player with great communication skills. You will be someone who possesses the skills to work under pressure. So, if you feel that you can demonstrate good time keeping and reliability and also have a safety-first mind set, then please apply today. We'd love to hear from you.
We'll ensure you are rewarded for all of your hard work, which is why we offer a competitive benefits package.
This includes but is not limited to:
- 40 Hours working 5 days over 7 days
- £21,715.20
- Full Uniform
- Training and development
- Company Pension
- Employee discount scheme
- Once monthly free lunch and free parking.....Read more...
We are looking for an individual with outstanding sales, customer service and administration skills to join this award winning small dedicated team where you will be fully supported and trained. The Sales and Customer Service Advisor role is predominately a telephone based position where you will be ensuring customers are offered a first class service. This is a permanent, full-time role with hybrid working after training, based near Thame offering a salary of up to £25,000.
Key responsibilities for the Sales and Customer Service Advisor:
Advising the customers on their requirements
Identifying opportunities to cross sell products to new and existing customers
Dealing with claims
Actively contacting customers to discuss their renewal dates
Conducting daily banking functions and credit control
Maintaining records to ensure compliance
Providing leads to the financial advisor
Implement and oversee campaigns, reporting weekly activity to the financial advisor
Coordinating the team to provide leads to the financial advisor
Providing support at shows and events
Skills/experience required for the Sales and Customer Service Advisor:
Exceptional sales and customer service skills
Worked in a targeted sales environment
Engaging telephone manner
Solid administration experience
Exemplary people skills
Strong problem solving skills
Motivated to achieve with a keen interest in your own self development
Highly organised, with strong attention to detail
Adept at conflict resolution
Own transport essential due to rural location
What’s in it for you?
You will be working for an established and well-respected brand who are leaders in their field, their ethos is offering personal local service and expert advice. This is your opportunity to be part of their success. The role comes with an extensive training plan to aid your development and ultimate progression with the business.
The starting salary is up to £25,000, with working hours of 8:30am – 5pm Monday to Friday, hybrid working after training, 28 days holiday (including bank holidays), contributory pension, training and development, progression opportunities, full sick pay (after one years’ service) discounts on products, beautiful working environment, free onsite parking and working in a close small team environment.
....Read more...
Trainee Sales Engineer / EstimatorLocation: Dudley AreaSalary: £25500 Negotiable (plus Bonus)
Who are we?Accurate Laser Cutting Ltd are a leading sheet metal sub-contractor based in Oldbury, West Midlands. Established in 2005, we offer a bespoke laser cutting and forming service to a wide range of industries across the UK.
Within our busy sales team, we have a strong focus on customer service & pride ourselves on our ability to turn around quotations as quickly as possible. We deal with various engineering sectors & materials so the day-to-day role will always be diverse. Our convenient location, just on the outskirts of Dudley, West Midlands, means our premises are easily accessible via bus, car & train.
What are we looking for from a Trainee Sales Engineer / Estimator?• Must be eager to learn in a technical environment• Be computer literate• Have a helpful and customer-focused attitude• A good telephone manner• Be able to thrive in a busy sales office• Must have good Math skills• Must be reliable and punctual
What will your duties be working as a Trainee Sales Engineer / Estimator?• Learning to use advanced quoting software to produce quotations to CAD files, sketches, telephone enquiries and samples• Actively follow up on quotations to win orders • Effectively communicate with customers to find solutions to their manufacturing needs
You will be working in a small but busy sales team reporting directly to the Sales Manager• Working hours 8-5 Monday – Friday • Reliability and punctuality essential• Company bonus system and competitive salary package When do we need you?• ASAP – notice periods will be accepted
Interested? Click ‘Apply’ to continue your application.
** No agencies will be considered **....Read more...
Trainee Sales Engineer / EstimatorLocation: Dudley AreaSalary: £25500 Negotiable (plus Bonus)
Who are we?Accurate Laser Cutting Ltd are a leading sheet metal sub-contractor based in Oldbury, West Midlands. Established in 2005, we offer a bespoke laser cutting and forming service to a wide range of industries across the UK.
Within our busy sales team, we have a strong focus on customer service & pride ourselves on our ability to turn around quotations as quickly as possible. We deal with various engineering sectors & materials so the day-to-day role will always be diverse. Our convenient location, just on the outskirts of Dudley, West Midlands, means our premises are easily accessible via bus, car & train.
What are we looking for from a Trainee Sales Engineer / Estimator?• Must be eager to learn in a technical environment• Be computer literate• Have a helpful and customer-focused attitude• A good telephone manner• Be able to thrive in a busy sales office• Must have good Math skills• Must be reliable and punctual
What will your duties be working as a Trainee Sales Engineer / Estimator?• Learning to use advanced quoting software to produce quotations to CAD files, sketches, telephone enquiries and samples• Actively follow up on quotations to win orders • Effectively communicate with customers to find solutions to their manufacturing needs
You will be working in a small but busy sales team reporting directly to the Sales Manager• Working hours 8-5 Monday – Friday • Reliability and punctuality essential• Company bonus system and competitive salary package When do we need you?• ASAP – notice periods will be accepted
Interested? Click ‘Apply’ to continue your application.
** No agencies will be considered **....Read more...
Sales Support Administrator
£25k - 27k
Are you looking for an exciting new role? Do you have excellent experience in Customer Service and Administration? If so, please apply now.
My client is looking for an experienced Sales Support Administrator to join their growing organisation.
You will be working within the IT sector, in a dynamic well-established business within a short distance of West Malling, my client prides itself on excellent customer service, fast response times, and flexibility in customer offering.
The ideal candidate would be a reliable and friendly member of the office who is willing to join a high-performing and structured team.
Customer services responsibilities
- Answering telephone enquiries - UK and Export
- Responding to Customer Emails - UK and Export
- Daily/Weekly/Monthly reporting to Customers
- Creating new customer accounts - UK and Export
- Processing quotes and orders on the IT System
- Part identification using external websites/spreadsheets
- Check part number suppression's on external websites
- Identify part lead times and confirm with the customer
- Releasing pick tickets and check-back orders
- Raising commercial invoices for dispatch
- Part ship and contact customers when stock is booked in
- Downloading spare guides as required
- Monitoring service repairs
- Dealing with service queries
- Advising customers of warranty invalidation's
- Contact Service customers requesting part authorisation, obtaining service
Job Description
Service support responsibilities
- Account management for service customers
- Service support for partners
- Ensuring a smooth flow of work through the workshop
- Obtaining Purchase Order numbers for repairs
- Monitoring statuses of repairs
- Responding to new customers
- Ensuring correct invoicing on repairs
- Liaising with Purchasing for timely delivery of parts
- Liaising with customers regarding receipt and return of units
- Supporting the effort to reach service revenue targets
Qualifications and Skills:
- IT literate (Word, Excel)
- Good organisational skills
- Good telephone manner
- Good attention to detail
- Conscientious with a strong sense of quality
- Strong customer focus
- Ability to work and take instruction from Managers but also to work
independently.
- Self-motivating with the ability to prioritise own workload
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
....Read more...
My client is currently offering a paralegal position tailored for postgraduate students or CILEX students eager to commence their legal careers. In this role, you will work closely with their Fee Earning staff under the direct supervision of the Director, gaining hands-on experience and contributing to the success of their dynamic legal team.
Key Responsibilities:
- Read and prepare legal documents.
- Attend client meetings in person or over the telephone, both independently and with Senior members of staff.
- Assist in Court hearings by sitting behind Counsel.
- Handle telephone calls and arrange client visits.
- Assist in Legal Aid Funding applications and extensions.
- Support private client invoicing and manage cost limitations.
- Willingness to travel as needed for client or court meetings across the country.
Requirements:
- Postgraduate degree or CILEX qualification.
- Positive "can-do" attitude with a willingness to collaborate and assist others.
- Proficient in Microsoft Office, Outlook, and Excel.
- Strong attention to detail.
- Ability to work both independently and as part of a larger team.
- Willingness to travel as part of the role.
- Full training provided on our systems.
- Capability to do own typing.
How to apply
For more information about this role and to apply, please contact Rhian Thompson at Clayton Legal or forward an up-to-date copy of your CV to r.thompson@clayton-legal.co.uk
Clayton Legal recruits for law firms and In House departments across the UK.
Based in the Northwest, our pedigree and service levels give those looking to move in the legal market and law firms looking to recruit a refreshingly different recruitment experience. You will collaborate with experienced professionals, dedicated to your success. Take a look at our web site www.clayton-legal.co.uk for our latest blogs and legal news and to keep up to date with current vacancies.....Read more...
Sales Administrator Oldbury Area £25,500 + Bonus package (OTE £27,500 +)
Who are we?Accurate Laser Cutting Ltd are a leading sheet metal sub-contractor based in Oldbury, West Midlands. Established in 2005, we offer a bespoke laser cutting and forming service to a wide range of industries across the UK.
Within our busy sales team, we have a strong focus on customer service & pride ourselves on our ability to turn around quotations & orders quickly. We deal with various engineering sectors & materials so the day-to-day role will always be diverse. Our convenient location, just on the outskirts of Dudley, West Midlands, means our premises are easily accessible via bus, car & train.
What are we looking for from a Sales Administrator?• Accuracy – You must have a keen eye for detail ensuring all information is correct• Be able to work at speed within a busy environment• Have a good telephone manner • Must have good customer service skills • Be able to confidently and enthusiastically engage with customers• You must have good typing & computer skills• Literacy will be important as email and letter writing will be required. • Must work well as part of a team
What will your duties be working as a Sales Administrator?• Using our systems to accurately input quotations and sales orders• Telephone answering and making calls to customers and suppliers. • Track orders to discuss delivery dates and requirements with customers • Email & letter writing • Excel spreadsheets • Filing, scanning and other office admin related duties.
When?• The role is immediately available • Working hours 8-5 Monday – Friday with 30 minutes lunch & two 10-minute breaks• Reliability and punctuality essential
Why should you apply for the role of Sales Administrator?• Benefits – Company bonus scheme & Paid overtime• You will be joining a growing company that are always willing to invest
Interested? Click ‘Apply’ to continue your application.
** No agencies will be considered **....Read more...
Sales Administrator Oldbury Area £25,500 + Bonus package (OTE £27,500 +)
Who are we?Accurate Laser Cutting Ltd are a leading sheet metal sub-contractor based in Oldbury, West Midlands. Established in 2005, we offer a bespoke laser cutting and forming service to a wide range of industries across the UK.
Within our busy sales team, we have a strong focus on customer service & pride ourselves on our ability to turn around quotations & orders quickly. We deal with various engineering sectors & materials so the day-to-day role will always be diverse. Our convenient location, just on the outskirts of Dudley, West Midlands, means our premises are easily accessible via bus, car & train.
What are we looking for from a Sales Administrator?• Accuracy – You must have a keen eye for detail ensuring all information is correct• Be able to work at speed within a busy environment• Have a good telephone manner • Must have good customer service skills • Be able to confidently and enthusiastically engage with customers• You must have good typing & computer skills• Literacy will be important as email and letter writing will be required. • Must work well as part of a team
What will your duties be working as a Sales Administrator?• Using our systems to accurately input quotations and sales orders• Telephone answering and making calls to customers and suppliers. • Track orders to discuss delivery dates and requirements with customers • Email & letter writing • Excel spreadsheets • Filing, scanning and other office admin related duties.
When?• The role is immediately available • Working hours 8-5 Monday – Friday with 30 minutes lunch & two 10-minute breaks• Reliability and punctuality essential
Why should you apply for the role of Sales Administrator?• Benefits – Company bonus scheme & Paid overtime• You will be joining a growing company that are always willing to invest
Interested? Click ‘Apply’ to continue your application.
** No agencies will be considered **....Read more...
Parking Appeals Officer
Must have good working knowledge on parking appeals
Key result areas/overview
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
• To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
• To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
• To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
• Make suggestions for developing procedures to improve service delivery , customer focus and efficiency
• To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
• To liaise with SMPP on financial issues and use the council’s ledger
• To process payments received directly at the council
• To process refunds
• To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
The candidate we need must be an excellent communicator with previous enforcement experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems. Uniform will be provided for the role; however you will be expected to provide your own black shoes.
You will be required to work 37+ hours per week, Monday to Friday, including between the hours of 8am and 5pm.
This role of Parking Appeals officer will pay between £13.00 - £15.00Ltd PH.
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**
*Previous Parking industry experience is essential for all parking vacancies**
....Read more...
Parking Appeals Officer
Must have good working knowledge on Parking Appeals
Key result areas/overview:
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
• To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
• To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
• To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
• To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation.
• Responsible for decision making on whether the appeal is to be accepted or rejected.
• Make suggestions for developing procedures to improve service delivery, customer focus and efficiency
• To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
• To process payments received directly at the council
• To process refunds
• To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems.
You will be required to work 37+ hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm however there maybe more flexibility for the right candidate.
This role of Parking Appeals officer will pay between £18.00 - £20.00Ltd PH.
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**
*Previous Parking industry experience is essential for all parking vacancies**
....Read more...
Parking Appeals Officer
Must have good working knowledge on Parking Appeals
Key result areas/overview:
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
• To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
• To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
• To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
• To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation.
• Responsible for decision making on whether the appeal is to be accepted or rejected.
• Make suggestions for developing procedures to improve service delivery, customer focus and efficiency
• To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
• To process payments received directly at the council
• To process refunds
• To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems.
You will be required to work 36 hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm.
This role of Parking Appeals officer will pay between £22.99 via umbrella
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**
*Previous Parking industry experience is essential for all parking vacancies**
....Read more...
Location: Marden, Tonbridge
Salary: £24,000 - £26,000 per annum (DOE)
Hours: Monday-Friday 8am until 5pm
We are working with a leading distribution company who are actively looking for a Customer Service Administrator to start ASAP. If you are well-organised with a positive attitude, and previous experience in customer service, account management, or administration, then this could be the role for you!
The customer service team acts as the first point of contact for customers via the telephone, email, and trade counter. You will be processing orders on the internal system and liaising with all departments across the life cycle of an order. The role also entails account management/care duties. You will be responsible for contacting existing and old customers, to check their needs are being met. It is an important part of the job to know the company's products, services, and clients.
Your Duties:
- General administrative duties
- Responding to sales enquiries and developing your knowledge of company products
- Providing proactive customer care to existing and new customers, to help manage their needs
- Discussing products with potential customers who have visited the website
- Ensuring the CRM system is kept up to date (Contact details, customer queries, complaint management)
- Serving customers face to face, including with cash handling
- Liaising with Purchasing, Operations, and Sales colleagues about customers’ requirements
Job Requirements:
- Customer Service experience across the telephone and face-to-face
- Computer literate and an ability to learn new systems quickly
- Confident to speak to existing and new customers
- Proactive with your work
- Flexibility and willingness to react and assist as situations develop
- Ability to multi-task
- Take responsibility for key project deliverables
- Project and/or project experience would be beneficial
- Flexible, open, and a positive attitude essential
- Geographical knowledge of the country and road network
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
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Accommodation Resource Support Officer Maidstone Homeless Service Hybrid (3 days in office) 36 Hours (9-5, Mon to Fri) 3 Month temp to perm Contract A local authority in Maidstone are recruiting for an Accommodation Resource Support Officer to support within the homelessness and temporary accommodation teams.The Role The focus of this Accommodation Resource Support Officer role is to provide an effective and professional customer orientated service to people experiencing housing difficulties and provide effective operational and administrative support to the Accommodation Resource Team across the three strands of the team, 1) Home finders 2) temporary accommodation bookings and moves and 3) the direct lets via the housing register plus supporting the wider Housing and Inclusion team. This will include making telephone calls to applicants to gather information, making third parties enquiries, writing letters, completing referrals, taking notes, responding to emails, and updating applicant records.The Candidate To be considered for this Accommodation Resource Support Officer role, you must be able to communicate to homeless households, both face-to-face and over the telephone including the ability to consider what type of service and/or accommodation would be most suitable for them and explaining how the process of temporary accommodation works, in line with relevant legislation.The Contract This Accommodation Resource Support Officer is a full time role, working 36 hours per week. The role is hybrid, allowing for two days working from home per week. The contract is for an initial 3 months, though this has a good chance of being extended or made permanent.Referral Bonus If this Accommodation Resource Support Officer role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.How to Apply If you are interested in this Accommodation Resource Support Officer role, please send your CV lee . mc millan @ service care . org . uk or call me on 01 772 20 89 66 discuss the vacancy in more detail. Also, if this Accommodation Resource Support Officer role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region....Read more...
An excellent new job opportunity has arisen for a committed Lead Hospice Consultant to work in an exceptional hospice within an independent private hospital next to Central London. You will be working for one of UK’s leading health care providers
This is one of the UK’s largest independent charitable hospitals. Our commitment to our patients is in the quality of our care, the range of our services and the quality of our consultants and staff
**To be considered for this position you must hold a GMC with a Licence to Practice**
As the Lead Hospice Consultant your key responsibilities include:
Work as part of a team of consultants, providing specialist palliative care to patients predominantly in the hospice DCU and Outpatients. The post will also require occasional palliative care reviews of hospital patients, in addition to cross-covering the community and the IPU to ensure adequate clinical cover for the service is maintained when colleagues are on leave
Work collaboratively with all other team members and provide clinical support to the wider multi-disciplinary team
Attend the weekly DCU MDT meeting and take responsibility for decisions about patients.
Agree and arrange safe admissions and discharges of patients to and from the Hospice in line with local policy when covering the IPU
Ensure that comprehensive plans are made and recorded for each in-patient prior to the weekend in both their clinical record and the handover sheet
Participate in a non-resident telephone on-call service providing advice to St John’s Hospice in-patient and community services and supporting the in-patient telephone advice line. On-call duties are shared between the three Consultants and are also supported through an external provider as a consultant telephone on call rota
Act as a key member of the Senior Management Team, liaising with the Chief Nursing Officer, Medical Director, Assistant Director of Nursing – Hospice, Consultants in Palliative Medicine, Hospice Heads of Departments and other staff members, ensuring a multi-disciplinary approach to palliative care
The following skills and experience would be preferred and beneficial for the role:
Experienced accredited clinical/educational supervisor and qualified medical appraiser is desirable
Advanced Communication Skills certificate / training is desirable
Extensive experience in palliative medicine
Experience at Consultant in Palliative Medicine level is desirable
Excellent clinical skills
The authority and decision-making skills needed to lead a multidisciplinary team in a complex environment
Ability to supervise the clinical work of consultants, doctors in training and other staff
Evidence of under and/or post graduate teaching
The successful Lead Hospice Consultant will receive an excellent salary of £93,600 per annum + On Call. This exciting position is a Full Time role working 32 hours a week. In return for your hard work and commitment you will receive the following generous benefits:
Ongoing development and training
27 days annual leave
Generous private healthcare cover
Contributory pension schemes – including continuation of the NHS pension
Competitive pay with progressive band structuring
Private healthcare cover of up to £20,000 per year
Ongoing training and development programmes
Discounts at local, national and online shops
Interest-free season ticket loans
Cycle to work loan scheme
Employee "Service Excellence" recognition rewards
Reference ID: 6122
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV ....Read more...
CUSTOMER SERVICE ADVISOR – TALKE - £22672.00 (Rising to £23672.00 after 6 months)Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.COMPANY BACKGROUNDOur client is a leading independent company that works on a national basis. They offer market leading customer service experience. Great customer service is at the heart of the business. Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers.CUSTOMER SERVICE JOB PURPOSEDevelop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.CUSTOMER SERVICE DUTIES
Dealing with high volume incoming callsResolving customer issues in a timely mannerLiaise with external contractors to arrange and manager resolutions to the queries raisedDealing with a variety of questions and queriesPromoting the benefits of using the services the company providesAssisting with contract renewals and retaining customersDealing with complaintsMaintaining accurate customer records using the inhouse system
CUSTOMER SERVICE REQUIREMENTS
Excellent communication skillsIdeally experienced dealing with customers on the telephonePassionate about helping peopleTeam playerAble to work in a fast-paced environmentExcellent PC skillsProblem solverPatientAble to work under pressureDue to location, it is preferred you have you own transport
PACKAGE AND BENEFITS
Week One Shifts: 8am-4.30pmWeek Two Shifts: 10.30am-7pmWorking 2 Saturdays (9am-5pm) with a day off in lieu20 days holiday plus Bank HolidaysOnsite Parking£22672.00 rising to £23672.00 after 6 monthsFantastic opportunity to build a careerRecreational break out roomsExcellent ongoing training and supportFun days and eventsFeel valued everydayRecognition awards
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – TALKE - £22672.00 (Rising to £23672.00 after 6 months)....Read more...
Parking Appeals Officer
Must have good working knowledge on Parking Appeals
Key result areas/overview:
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
• To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
• To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
• To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
• To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation.
• Responsible for decision making on whether the appeal is to be accepted or rejected.
• Make suggestions for developing procedures to improve service delivery, customer focus and efficiency
• To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
• To process payments received directly at the council
• To process refunds
• To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems.
You will be required to work 37+ hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm however there maybe more flexibility for the right candidate. Need to be office based twice a week.
This role of Parking Appeals officer will pay an hourly rate of £22.15 via umbrella
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**
*Previous Parking industry experience is essential for all parking vacancies**
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As Customer Sales Advisor you will be someone who enjoys sales and customer service, working to targets and you will have excellent attention to detail. As a Customer Sales Executive, you will be generating maximum sales opportunities through processing of customer orders or quotation requests in a timely manner to meet or exceed customer expectations whilst delivering outstanding customer service at all times. This role is full time, office based in Banbury.
As Customer Sales Advisor, you will be responsible for:
Handling inbound calls from customers wishing to place an order over the telephone ensuring the order is placed promptly and accurately
Generating sales opportunities by responding to customer quotation requests through telephone & email, within an appropriate timescale
Effectively managing workload through email management system
Developing a competitive quotation for the customer through using key fact finding questioning techniques and attentive listening skills to build a rapport that will result in understanding the customer’s needs and providing a solution to suit the need
Offering complementary or alternative products, promotional items and/or material/quantity options to maximize sales revenue/quote to order conversion whilst protecting our product gross margin
Ensuring all quotations submitted are progressed to conclusion within the agreed period and clear concise notes are completed
Achieving all department and individual targets
Meeting Data Quality and accuracy targets in relation to Order Entry and Account/Contact creation
Maintaining a strong knowledge of the product ranges and attending all available product training
As Customer Sales Advisor you must be/have:
Strong customer service skills
Sales order processing
Upselling, cross selling experience
Confident communicator
Ability to work to tight deadlines
Able to prioritise workload effectively
Able to work independently
Accurate and fast paced quality of work
Comfortable working within a busy, open plan office
Solid IT skills
Experience of working with a CRM system
What’s in it for you?
A competitive salary plus commission
Mon – Friday office hours 8.30 – 4.30 or 9.00 to 5.00 with ½ an hour lunch
Free onsite parking
Working as part of a friendly and supportive team
Training progression and development
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My client is a dedicated personal injury law firm based in Liverpool & Wirral Who have an outstanding team of Solicitors who are renowned for their expertise in Personal Injury.
They deal with high quality RTA and personal injury cases and have grown steadily over the past few years. As a result of their success they are now looking to grow the department and looking for an experienced ELPL Litigation Fee Earner/Solicitor with experience of working in a fast paced, cost driven environment.
In office or remote working available.
You will be responsible for:
Handle an interesting and complex mix of Fast Track High Volume EL/PL cases both Litigated and Pre-Litigated
Undertaking discussions and negotiations with Insured, Insurer and Third Party Solicitors to achieve rapid and appropriate settlements and apportionment of costs.
Undertaking Court Telephone Hearings
Timely and accurate maintenance of all case management, billing and management information systems
Correspondence and telephone calls
Reviewing files
Being part of the support for junior staff Personal Specification:
Qualified Solicitor or high level experience in Fee Earning.
2+ Years experience in EL/PL Fee Earning.
Confident in litigating matters from start to Finish.
Excellent customer care skills.
Hard working and able to work from own initiative with minimal supervision.
Keen Commercial awareness.
Benefits:
Additional leave
Company events
Health & wellbeing programme
Private medical insurance
Work from home Schedule:
Bonus scheme
Performance bonus
Signing bonus Experience:
If this role is of interest, please call Chris Orrell on 0161 914 7357 or forward your most recent CV to c.orrell@clayton-legal.co.uk.
Clayton Legal recruits for law firms and In-House departments across the UK. Based in the Northwest, our pedigree and service levels give those looking to move in the legal market and law firms looking to recruit a refreshingly different recruitment experience.
You will work with experienced professionals, dedicated to your success. Take a look at our web site www.clayton-legal.co.uk for our latest blogs and legal news and to keep up to date with current vacancies.
You will be responsible for:....Read more...
Job Title – Administration Officer
Location – Loughborough LE1
Contract – Temp
Hours – 37
Role summary
This company is seeking an experienced and highly skilled Administration Officer to provide clerical and administrative support services to members of the regulatory services teams. The successful candidate will be responsible for word processing typing, data inputting, diary management, and inputting into the appropriate database. They will also be responsible for routine clerical support, dealing with telephone calls from members of the public, and directing them to the appropriate team. General photocopying, printing, and document management tasks will also be part of the role
Key Responsibilities:
Provide clerical and administrative support services to members of the regulatory services teams
Word processing typing, data inputting, diary management, and inputting into the appropriate database
Routine clerical support, dealing with telephone calls from members of the public, and directing them to the appropriate team
General photocopying, printing, and document management tasks
Requirements:
Proven experience as an Administration Officer or similar role
Excellent knowledge of office management procedures and clerical practices
Proficient in Microsoft Office Suite and database management
Outstanding communication and interpersonal abilities
Excellent organisational skills and ability to multitask
Ability to work independently as well as part of a team
A keen eye for detail and accuracy
High school diploma; additional qualifications in office administration are a plus
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk....Read more...
Sales Engineer / EstimatorLocation: Dudley AreaSalary: £30k negotiable dependant on experience
Who are we?
Accurate Laser Cutting Ltd are a leading sheet metal sub-contractor based in Oldbury, West Midlands. Established in 2005, we offer a bespoke laser cutting and forming service to a wide range of industries across the UK.
Within our busy sales team, we have a strong focus on customer service & pride ourselves on our ability to turn around quotations as quickly as possible. We deal with various engineering sectors & materials so the day-to-day role will always be diverse. Our convenient location, just on the outskirts of Dudley, West Midlands, means our premises are easily accessible via bus, car & train.
What are we looking for from a Sales Engineer / Estimator?• Ability to understand and interpret technical drawings• Some basic CAD experience essential• Have a good all-round understanding of sheet metal and fabrication techniques• Experience with machining, drilling, tapping etc• Can demonstrate a high level of customer care with acute attention to detail• Strong communication skills with a friendly and confident telephone manner• Must have good Math skills• Must be able to thrive in a busy sales office
What will your duties be working as a Sales Engineer / Estimator?• Using advanced quoting software to accurately deal with large volumes of customer quotations, cad files, sketches, telephone enquiries and samples• Actively follow up on quotations to win orders • Effectively communicate with customers to find solutions to their manufacturing needs
You will be working in a small but busy sales team reporting directly to the Sales Manager• Working hours 8-5 Monday – Friday • Reliability and punctuality essential
Why should you apply for the role of Sales Engineer / Estimator?• Competitive salary package • Benefits – Company bonus scheme & Paid overtime• Onsite Parking• You will be joining a growing company that is always willing to invest When do we need you?• ASAP – notice periods will be accepted
Interested? Click ‘Apply’ to continue your application.
** No agencies will be considered **....Read more...