Your day to day duties will include:
Greet customers who are dropping off and collecting vehicles
Take bookings for vehicle repairs, servicing and MOTs using our in house booking system, either face to face, by telephone or email
Process customer payments either face to face or by telephone
Work to tight deadlines at extremely busy times of the year
Communicate both externally with customers, and internally with all departments
Problem solving and the ability to react quickly to situations that may arise
Work under pressure and multitask
Professionally communicate with customers and mechanics about service and repair work
Advise customers on the estimated cost of repair work and timescales of work
Produce job cards and update customer records on our in-house system
Prepare and create invoices
Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Business Admin qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
Training Outcome:
Potential to learn all aspects of the business and progress in various roles
Employer Description:Established in 1982, Ausden Clark began its life as a maintenance garage on Barkby Road in Leicester, with a specialisation in truck maintenance and repair. Over the next 10 years, the garage business developed, becoming a reliable and strong establishment so much so that the garage was relocated to a larger site on Dysart Way. Although the garage was very much devoted to truck and car services, Paul Ausden-Clark began to notice how the coach industry was lacking in standards for its passengers leading to the creation of Ausden Clark Coach Hire, with the ethos to provide a high standard of travel across the board, above and beyond any other operator at the time.Working Hours :Monday to Friday, 09:00 - 17:30, with 1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Logical,Team working,Initiative....Read more...
Duties will include, but will not be limited to:
Providing telephone and email support
Using diagnostic tools
Fault finding
Replacing parts
Servicing
Installing new robotic mowers
Repairing existing installations
Creating service videos
Training:
The successful candidate will work towards achieving their Apprenticeship Standard in MOET.
A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course.
This is a prominently work-based programme with College attendance required once a month. All learning will take place at the candidate's place of employment/College and within their contracted working hours.
Training Outcome:A full-time Service & Repair Engineer position may be offered upon successful completion of the apprenticeship.Employer Description:Mower Magic is a family run business, where customer care is the main priority. We can give our customers the whole package, from the moment you think you like the look of a product, right through to the after sales service.
Mower Magic deals in a huge range of domestic and professional products, having access to over 25 million pounds worth of merchandise at any one time.
Mower Magic is the UK's leading retailer of Home Robotics. We have an extensive collection and our own enthusiasm resulted in us appearing on a national television technology programme.Working Hours :Monday to Friday 8:30am to 5pm (alternate Saturdays during the summer season)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Physical fitness....Read more...
To maintain and administer 1st line and 2nd line Telephone Support service desk services.
Management of IT assets (laptops, desktops, mobile phones, printers etc.) reporting directly to the IT Service Desk Manager, completing set out long-term/short-term projects, ongoing daily tasks, quality control checks, implementing hardware handling processes.
Working closely and in conjunction with Service Desk Team members, monitoring and managing call queues, tickets and emails. Ensuring new starters and leavers are processed correctly and on time. Identify priority cases and jobs, actioning promptly.
Investigate, troubleshoot, and fix any incidents assigned to you, or escalate them to the relevant team.
Ensure security and strict confidentiality.
Communicate effectively to with customers, internal and external to the organisation.
Training:You will be allocated the time required during the working week to attend learning sessions that support your apprenticeship course.Training Outcome:Our apprenticeships are the perfect way to gain new skills and earn while you learn. The apprenticeship offers a clear pathway to a rewarding career within our IT Department. Employer Description:We are Polaris, one of the UK’s largest leading communities of children’s service providers.
Within the community, we have independent fostering and adoption agencies that have been passionately improving the lives of young people for over 30 years, as well as Leaving Care services, Education, and bespoke children’s services contracts. Our nurturing community works collectively to support the very best outcomes for each and every child in our care. We’re ambitious for our children and young people, families, and staff, and believe in their futures.Working Hours :Monday - Friday between 9am - 5pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills....Read more...
Understand the underpinning business processes that support you in providing excellent service to our customers
How to navigate the businesses internal systems and external portals to process customer requests
Know your internal and external customers and how their behaviour may require different approaches from you
Understand how to analyse, use and present a range of information to provide stakeholder insight
Find solutions that meet your organisations needs as well as the customer requirements
Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Demonstrate brand advocacy, values and belief when dealing with customer requests to build trust, credibility and satisfaction.
Data entry
Use of bespoke software and navigating internal spreadsheets
Any other general admin duties upon request
Customer service admin; processing new sales orders, collections
Assist the invoice team
Recieving and making calls
Assist with office housekeeping and admin projects
Offer excellent customer service to our retailers via email and telephone
Engage with consumers who are looking for product information
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
Further training available
Permanant position within the company
Employer Description:Our mission is centered around simplicity. Providing products and services your business needs, no matter where you are, no matter the size, age or industry.
'Anytime, Anywhere'
Providing UK nationwide coverage on all the fuel card networks and a next day delivery service for bulk fuel, we offer a truly reliable service for all your fuel requirements.Working Hours :Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Understand the underpinning business processes that support you in providing excellent service to our customers
How to navigate the businesses internal systems and external portals to process customer requests
Know your internal and external customers and how their behaviour may require different approaches from you
Understand how to analyse, use and present a range of information to provide stakeholder insight
Find solutions that meet your organisations needs as well as the customer requirements
Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Demonstrate brand advocacy, values and belief when dealing with customer requests to build trust, credibility and satisfaction
Data entry
Use of bespoke software and navigating internal spreadsheets
Any other general admin duties upon request
Customer service admin; processing new sales orders, collections
Assist the invoice team
Recieving and making calls
Assist with office housekeeping and admin projects
Offer excellent customer service to our retailers via email and telephone
Engage with consumers who are looking for product information
Training:Business Administrator Level 3.Training Outcome:
Further training available
Permanant position within the company
Employer Description:Our mission is centered around simplicity. Providing products and services your business needs, no matter where you are, no matter the size, age or industry.
'Anytime, Anywhere'
Providing UK nationwide coverage on all the fuel card networks and a next day delivery service for bulk fuel, we offer a truly reliable service for all your fuel requirements.Working Hours :Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Offering telephone support services to assist fee earners
Administration duties in setting up new files
Providing quotations to new clients
Filing
Assisting in post-exchange and completion administration services
Training:
Level 3 Business Administrator Apprenticeship
Level 2 Functional Skills in English and maths if required
Skills Coach sessions for coaching and preparation for EPA on a monthly basis, in the workplace and Teams
Training Outcome:Opportunity to stay with the firm, long term in a permanent role, and the possibility of further training contract/apprenticeship with the firm to become a qualified conveyancer.Employer Description:Harrisons Solicitors is a well-established, local two-partner law firm with three offices in the area. Since our founding in 2003, we have specialised in residential conveyancing, helping thousands of clients navigate the process of buying and selling homes with expert guidance and dedicated service.Working Hours :Monday to Friday between 9am - 5pm.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Administrative skills,Number skills,Logical,Initiative,Interpersonal Skills....Read more...
Perform related duties as assigned by Operations Manager
Maintain compliance with all company policies and procedures
Complete Palletways exceptions before 13:00 noon daily
Book in pallets for next day delivery/collection
Log all ADR recharges and each Monday log onto palletways portal
Go though ADRs assigned to Darcica and challenge after investigation if Darcica not at fault
Periodically monitor all Customer Service email inbox (plus any others required if cover needed) and respond to all emails in a timely manner
Forward incoming emails to relevant people where required
Deal with incoming telephone queries/enquiries
Deal with parcel queries/enquiries including locating missing parcels, submitting claims and liaising with customers
Add all claims and the progress to the claims log
Go through exceptions on hold daily and log with carriers where necessary. Update customers if needed
Check over and respond to Bonus Malus exceptions report challenging where possible
Liaise with each carrier regarding parcel queries/enquiries
Set up parcel/pallet consignments and print labels
Deal with pallet queries, either from customers or Depots
Assist in locating any pallets if not showing as at depot, where required
Make/confirm delivery and collection arrangements with customers
Ensure timely communication with all drivers to update with changes to delivery or collection requirements
Assist with company driver queries regarding:
Delivery failures
Unable to contact customers
Unable to get to or locate delivery point
Issues where the delivery point is closed
Liaise with fulfilment customers regarding:
Ensure all orders are on the IT system
Deal with any queries
Set up and track third party collections
Ensure each third-party collection is correctly charged to the correct customer
Complete a customer manifest of all parcels at cease work
Complete a carrier manifest of all parcels at cease work
Training:Customer Service Practitioner Level 2.Training Outcome:At Darcica Logistics we believe in promoting from within the business and as such 70% of progression have been invested into current employees either to excel in their current position with courses and qualifications or to move into another department if there is a genuine interest.Employer Description:Darcica Logistics – Driving towards a better future.
At Darcica Logistics, we’re more than just a delivery company –
we’re a family-run business built on trust, care, and a commitment
to doing things the right way. Based in the heart of Oxfordshire,
we’ve grown into a dynamic logistics provider that’s making waves
in the industry for all the right reasons.
What sets us apart? Sustainability is at the beating heart of
everything we do. From eco-conscious delivery solutions to
supporting green innovations in our operations, we’re on a mission
to drive change and make a positive impact – not just for our
customers, but for the planet tooWorking Hours :Monday to Friday, Lunch break 1-hour (unpaid), working hours TBCSkills: Communication skills,Problem solving skills,Team working,Patience,Microsoft 365 experience,Empathy,Polite telephone manner,Positive mind set....Read more...
Must have Enhanced DBS!
Responsibilities
To undertake activities to support the fostering recruitment for the organisation.
To work closely with the Fostering Recruitment Team Manager and Communication and Marketing Officer to deliver the Lewisham Fostering Service recruitment processes for foster carers.
Respond to Enquiries efficiently and with reference to the relevant information and procedural requirements.
To engage, by telephone, face to face and digitally with people who are looking for information to foster.
To lead on the initial response to prospective households, providing information and insight to enable the prospective carers to attend an information event.
To support the facilitation of regular fostering events.
Request references and checks to various organizations as part of fostering assessment.
Recording and managing of data on Excel and file managements system.
To work with targeted community groups and networks (i.e. organised religion, education) to raise the awareness of the fostering service and generate enquiries with prospective carers.
To develop relationships with relevant stakeholders, partners and internal teams/services to deliver effective recruitment activities.
To undertake required administration, tracking and facilitation within delivery of this role.
To work in accordance with all required and relevant corporate policies, statutory and national policies (i.e. safeguarding, equalities).
To work as part of a team, supporting colleagues as appropriate in order to achieve our overall targets.
To coordinate the recruitment activity undertaken in the team from the point of first contact, through assessment and training to approval.
To coordinate the work of key individuals within the Fostering Service and Children In Care Service in so far as it impacts on the recruitment, training and assessment process relating to prospective foster carers.
Manage and maintain a database of foster carers and foster carer applicants and to provide support and training where necessary.
To ensure and maintain confidentiality at all times.
Carry out duties with due regard to the Customer Care, Equal Opportunities, Information Governance, Data Protection and Health and Safety policies and procedures.
To rigorously monitor and track timescales for stage 1 and stage 2 assessments against regulatory requirements e.g. Assessment and approval of foster carers: Amendments to the Children Act 1989 Guidance and Regulations Volume 4: Fostering Services July 2013.
Any other duties reasonably expected to be undertaken by a post holder at this level.
Abilities
Ability to work with IT systems to ensure performance metrics can be reported on.
Ability to analyse information, write business reports.
Ability to prioritise effectively and work on multiple work-streams and meet deadlines.
A good use of I.T. to fulfil the job role, including use of MS office .
Ability to work with sensitive and confidential issues.
Excellent telephone manner and listening skills required, able to focus and record information whilst working in an open plan office.
The ability to communicate effectively, verbally, in writing, within meetings and effectively engaging service users.
Required
Experience of setting up and maintaining administrative systems.
Experience of working on own initiative, organising own work effectively and meeting deadlines.
Experience of dealing with confidential issues discreetly and tactfully.
Experience of developing creative and informative material that is effective.
Experience of work with the public.
Experience of communications and marketing to raise prominence of the service.
Experience of working with and engaging a wide range of community groups and organisations.
Good general standard of literacy and numeracy.
Effective communication skills orally and in writing.
Proficient in the use of Microsoft Windows Applications.
Knowledge and expertise to use Microsoft Excel programme.
Knowledge of online community facilitation tools and application of social media tools to build networks and communicate in a cost efficient manner.
Knowledge of Fostering Recruitment process is preferrable.
If interested, please submit CV and callVarsha on 02036913890 between 9am to 5pm (Mon to Fri)....Read more...
Field Service Technician
East Midlands
Circa £40,000 per annum + Benefits
Are you an Experienced Field Service Technician within the machining industry? If yes, read on .
My client is one of the world's leading manufacturers within their industry. They are a growing company that has manufactured, sold, installed, and supported close to 11,000 CNC machines. They are currently looking for a skilled Field Service Technician to join their team and provide service and support to the existing customer base.
The Role:
- Professional service and installation of Waterjet & CNC Router Machines.
- Provide execution of warranty, repairs, maintenance, and installation of the products.
- Training customers on Waterjet & CNC Router Machines.
- Conduct on-site service calls.
- From time to time provide customer telephone and online support.
- Work with Factory Engineers on product development and system upgrades.
Minimum Skills / Experience Required:
- Electrical and Mechanical experience, electrically bias preferable.
- Experience using CAD packages.
- Ability to read schematics and fault find on Electrical equipment.
- Previous experience in a machining environment, CNC experience preferable.
- Valid driving license and passport.
Experience delivering strong customer service.
The Package - Field Service Technician:
- Starting salary up to £40,000 per annum.
- Overtime available + Commission on sales of spare parts.
- Company van + fuel card.
- Home-based, hours door to door.
- Pension.
About Precision People
Precision People is a leading recruitment agency that specialises in sourcing top talent for Engineering, Technical, Sales and Senior Management roles across a wide range of industries. With a focus on precision and quality, their team of expert recruiters works tirelessly to match the best candidates with the right employers, ensuring that both parties benefit from a successful partnership.
Precision People has the expertise and resources to help you find the perfect role. With a deep understanding of the industry and a commitment to excellence, they have built a reputation for delivering exceptional results and exceeding their candidates expectations.
Interested?
To apply for the Field Service Technician position, here are your two options:
- "This is the job for me! When can I start?" - Call now and lets talk through your experience. Ask for Emily Wolfe on 0116 254 5411 between 8.30am - 5.30pm.
- "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know.....Read more...
Manage the admin functions of the website
General filing tasks
Add and amend website products
Assist with telephone answering & greeting visitors
Create and post engaging content for various marketing channels using imagery and video
Create basic promotional leaflets and social media posts
Manage and maintain product and customer data
Assist with sales & service order processing, packing & shipping
Support sales & service with bookings and quotations
Assist with purchase order processing if required
Assist with incoming deliveries
Training Outcome:After successful completion of the apprenticeship, there may be an opportunity for a full-time position for the right candidate. Mig Anglia can provide career progression within the company which could lead to a more senior position. Employer Description:Mig Anglia is a family business established in 1978. The company was set up to meet the demand from local garages and small commercial businesses for MIG welding machines. During the last 40 years the business has grown into one of the leading providers of welding and cutting machines in the country.Working Hours :Core working hours will be 40 hours per week from 8:30am to 5:30pm, Monday to Thursday. Friday working hours are from 8:30 to 5pm. This role is office-based.Skills: Communication skills,Enthusiasm to learn,Full UK Drivers License,Ambitious and driven,Positive attitude towards work....Read more...
***NEW ROLE*** | New Build Conveyancer (Hybrid) | Altrincham
A well-Established Law firm with offices across the North West are recruiting for a New Build Conveyancer to join their highly successful property team.
Based out of their offices near Manchester but with ability to work from home and flexibly The main role of the New Build Conveyancer is to manage a portfolio of new build transactions, taking full responsibility for all elements of the conveyancing transaction. You will also supervise a small team of Legal Assistants.
You will manage a case load of new build transactions from inception to completion, dealing effectively with clients and third parties over the telephone, in written correspondence and occasionally face to face, in order to provide advice and assistance.
To be successful in this role you must have Experience running your own New Build case load, Strong administrative skills gained in an office environment, Excellent attention to detail, Conversant in Microsoft office, highly organised, experience of managing a small team, confident in building and maintaining business relationships through excellent communication.
Salary circa £35k, with fantastic staff benefits including Hybrid working, 25 days holiday, flexible holiday scheme, death in service, contributory pension, employee assistant program & counseling service, study funding and salary sacrifice schemes on-site parking and much more !
If you are interested in the above and wish to discuss further, please contact Tracy Carlisle on 0161 9147 357 or t.carlisle@clayton-legal.co.uk
Clayton Legal recruits for law firms and In House departments across the UK. Based in the North West, our pedigree and service levels give those looking to move in the legal market and law firms looking to recruit a refreshingly different recruitment experience. You will work with experienced professionals, dedicated to your success. Take a look at our web site www.clayton-legal.co.uk for our latest blogs and legal news and to keep up to date with current vacancies.....Read more...
Are you a good communicator with a good level of attention to detail? Can you remain calm under pressure and provide excellent customer service?
The Office Administrator will be responsible for the following duties:
First point of contact for customers via telephone and email, taking accurate messages and dealing with enquiries in a timely manner
Ensure sales orders are loaded promptly onto the Challenger bespoke IT system, achieving customer service requirements
Arrange security for site visits when required i.e. shopping centres
Proactively review customer reports provided by mobile engineers and liaising with scheduling and warehouse
Correspond daily with customers and engineers via phone/email and through customer portals
Provide management and customers with reports, spreadsheets and feedback, to continue effective planning and performance management
Due to the health and safety restrictions at Challenger Lighting, we can only accept applicants who are 18 years or over. Training:
Level 3 Business Administrator Apprenticeship Standard
You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham
You will be supported every 6 weeks with visits from your PETA Learning & Development Coach
Training Outcome:
There is the potential to be offered a full-time role at the end of the apprenticeship
Employer Description:The Company is one of the UK’s leading commercial lighting management partners, providing knowledge, expertise, and a premier service to a national client base.
We excel in lighting maintenance and LED installations and have over 25 years’ experience in delivering professional services to clients in the retail, commercial, industrial and hospitality sectors nationwide.Working Hours :Monday - Friday, 08:30 - 17:00Skills: Communication skills,Attention to detail,Punctuality,Multitasking,Accuracy....Read more...
Answer phone calls and emails from customers in a timely and professional manner.
Maintain accurate records of customer interactions.
Liaise with various carriers and hauliers
Taking bookings by telephone and email
Building /creating jobs (multi-freight)
Customs preparation - CDS / Thyme-it / TSS entries
Booking in final deliveries
Filing and post
Weekly min 6 hour off the job training
Training:
CUSTOMER SERVICE PRACTITIONER L2 APPRENTICESHIP STANDARD
Mandatory Monthly College attendance
Training Outcome:
Subject to a successful Apprenticeship, including performance and availability, you may be employed by the company and considered for a full-time role
Employer Description:European Roadfreight operator, distribute throughout EU & UK with partners and agents. General forwarding & UK Transport. 4 Branches in UK looking to develop new markets and grow branches.Working Hours :Monday – Friday
9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Creative,Initiative,Non judgemental....Read more...
We are working with an excellent firm based in Manchester that are seeking an ambitious Serious Injury Paralegal to join their Personal Injury team. You will play a key role in delivering exceptional client service and supporting a team of skilled fee earners.
As a Serious Injury Paralegal, you will:
Manage your own task list effectively and meet deadlines.
Liaise with clients and third parties on behalf of fee earners.
Assist with drafting, collating, and processing legal documents.
Organise medical appointments and coordinating expert reports.
Attend conferences, hearings and telephone meetings.
Provide clear explanations of legal processes and court documents to clients.
Support the recovery of costs and settlements.
The ideal candidate:
Experience as a paralegal, ideally in personal injury law.
Familiarity with case management systems, Proclaim experience is a plus.
A proactive, positive attitude with a strong focus on client service.
What’s on offer?:
Hybrid working – office attendance once per month following probation.
Flexible working hours – choose your start and finish time.
Option to buy 5 extra days of annual leave.
Birthday leave, time off in lieu, pension scheme and company events.
If you are a Serious Injury Paralegal looking for a new opportunity in Manchester, we encourage you to apply. You can contact Nadine Ali at Sacco Mann for further information on the role, or submit your CV directly to this advert.....Read more...
Helping unload deliveries from suppliers and helping to keep the depot clean and tidy with general housekeeping duties
Answering the telephone in a polite and pleasant manner
Serving customers over the trade counter and helping with general enquiries
To complete the customer service practitioner level 2
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Possible progression into further employment within the business and onto higher apprenticeships.Employer Description:Tru Plastics Limited was founded in 1997 as a small family run
business operating from 4 trade outlets. Following the success and
growth of the whole business, we acquired Seal Service Limited, a
business that was originally founded in 1987.
This enabled us to create a healthy building products distribution
business with over 100 staff over 17 trade outlets. The combination
of the two companies formed the TruSeal Plastics Group. In addition
to our core products our growth has enabled us to expand and offer
additional products such as windows, conservatories, roofing
materials, insulation products, flooring products, cladding and
associated products to complement our portfolio.
At TruSeal we value our clients and employees. We aim to guide,
offer training and give the best advice utilising the 20 years plusWorking Hours :Monday - Thursday 07.30 - 16.30, Friday - 07.30 - 16.00, Saturday - 08.00 - 11.00 (one in 2 Saturdays).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Helping unload deliveries from suppliers and helping to keepthe depot clean and tidy with general housekeeping duties.
Answering the telephone in a polite and pleasant manner.
Serving customers over the trade counter and helping with general enquiries.
To complete the customer service practitioner level 2.
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Possible progression onto further employment within the business and onto higher apprenticeships.Employer Description:Tru Plastics Limited was founded in 1997 as a small family run
business operating from 4 trade outlets. Following the success and
growth of the whole business, we acquired Seal Service Limited, a
business that was originally founded in 1987.
This enabled us to create a healthy building products distribution
business with over 100 staff over 17 trade outlets. The combination
of the two companies formed the TruSeal Plastics Group. In addition
to our core products our growth has enabled us to expand and offer
additional products such as windows, conservatories, roofing
materials, insulation products, flooring products, cladding and
associated products to complement our portfolio.
At TruSeal we value our clients and employees. We aim to guide,
offer training and give the best advice utilising the 20 years plusWorking Hours :Monday - Thursday, 07.30 - 16.30. Friday, 07.30 - 16.00, Saturday, 08.00 - 11.00 (one in 2 Saturdays).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Mobile Car Parking Attendant - Portsmouth - full Time - 12.21 Per Hour
Do you have excellent customer service skills? Do you have a flexible attitude? Do you have a valid UK Driving licence?
If you answered yes to these questions, then read on!
An opening has arisen for a Mobile Parking Attendant to join our team based in Portsmouth. As a Parking Attendant you will provide front-line customer service. You will be ensuring the car park is maintained and managed to the highest standards, as expected by our customers and our client.
What you'll do:
- You will provide first-class customer service support to our car park customers
- You will deal with unusual incidents in accordance with policies and training
- You will record and maintain all books and records assigned to your site in a legible and timely manner
- You will deal with all enquiries made in person, by telephone or by other means from customers, our client, its representatives or visitors as required
- You will deliver the highest level of personal behaviour and standards at all times
- You will assist with tasks or problems within the car parks or traffic management as requested
- You will ensure that vehicle users conform to the clients laid down traffic regulations
- You will comply at all times with, Company Policies and Procedures and the Health & Safety Laws
- You will undertake regular patrols of the premises to maintain security standards
What you'll bring:
- You will have excellent customer service skills.
- You will have excellent oral and written communication skills.
- You will have excellent interpersonal skills, with the competence to build and maintain positive working connections.
- You will have a reliable, conscientious and flexible attitude to work and proactive nature.
Does this sound like you? Click "apply" and one of our team will get back to you shortly.
Must be 18 or over to apply and have a valid UK Driving licence
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.....Read more...
Key Responsibilities:
Working under supervision, provide a professional and accurate response to simple customer enquiries, making sure we comply with service level standards to deliver a consistent and effective customer service.
Working under supervision, use a variety of customer contact and specialist tools to record customer enquiries, e.g. telephone, on-line services, benefit calculators.
Working under supervision, ensure records are maintained in an accurate and timely manner to capture the customer enquiry and the outcome agreed, with any follow-on activity escalated or assigned to the appropriate team.
Represent Guinness to deliver remote contact services to customers, ensuring compliance with procedures, processes and performance indicators.
Work as a team, supporting colleagues within the office environment, building relationships across Guinness that support effective resolution of customer enquiries.
Work to a professional standard with good attendance.
Training:Customer Service Apprenticeship Level 2
Functional Skills where required
Apprenticeship training will be office basedTraining Outcome:We are looking for apprentices who will stay with us, and progress through the company supporting our growth whilst building your own individual career success.Employer Description:We’re in one of the most exciting periods in the history of Guinness and have set ourselves ambitious and challenging objectives for the future. Our vision to deliver great service, provide great homes, to be a great business and to be a great place to work is central to everything we do.
The Guinness Partnership provides services to more than 140,000 customers in our 65,000 homes nationwide. With a turnover of £360.5m and a truly national presence, Guinness is one of the leading housing providers in the sector.
Guinness Property provide repairs and maintenance services to The Guinness Partnership. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure that our customers’ homes are safe and maintained to high standard.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,IT skills....Read more...
As an Office Junior you will be an integral member of the admin team and will be involved with all the daily duties.
The successful applicant will gain exposure to a variation of duties throughout the business. Key daily/weekly responsibilities will include:
Answering the telephone
Communicating with customers & suppliers
Learning and developing product knowledge
Producing purchase orders
Assisting with quotations/tenders
Assisting with goods in/out (will need to drive a forklift, training provided)
Assisting with allocating jobs to fitters
Maintain filing systems - Photocopying/scanning documents
Meeting & greeting potential customers in showroom
Training:Business Administrator Level 3.Training Outcome:To grow with the business, manager/director role possible.Employer Description:At Reform Flooring, we’ve been supplying and installing high quality vinyl flooring, wood flooring and carpets in Norwich for over 30 years – and we’ve gained a reputation for excellent standards of service and workmanship.Working Hours :Monday - Friday, 9:00am - 5:00pm with breaksSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental....Read more...
Recalling patients from registers when required
Working on Reception
General correspondence to all Patients and Service Providers
Data entry onto practice systems
Provide general assistance to patients and other visitors whether in person or via the telephone.
Work with health care professionals using Signpost Navigation
Deal with all requests, in a confidential, safe, and appropriate manner
Adhere to GDPR legislation at all times
Training:An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be expected to work towards the Business Administration Level 3, with support from your employer and the Chesterfield College Group.Training Outcome:
It would be hoped that either a position would be available at the practice or at neighboring Medical Centre although this cannot be guaranteed
Employer Description:Our dedicated team are here to treat those minor and acute medical conditions that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issuesWorking Hours :By rota Monday to Friday between 08:00 - 18:30.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
Communicating over the telephone with customers, clients and colleagues
Managing email inboxes
Use excellent customer service continuously
Organise and report data
Use of spreadsheets
Managing in-house computer systems
Filing, scanning and archiving documents
Answering incoming calls to the office
Dealing with post
Data entry
Use of bespoke software
Any other admin duties as requested
Training Outcome:Following the completion of the apprenticeship there is the opportunity for a more permanent position or further development.Employer Description:A. J. Cornall is a family run civil engineering business. Established in 2001, it has grown consistently to become widely recognised as a reputable company within the civil engineering and construction industry, throughout the North West of England.
We pride ourselves on the full realisation and development of the projects we undertake. Being centrally focused allows us to recognise all facets of each project . We are looking for someone to join our dedicated team and contribute to our development.Working Hours :Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
Primary function of this role is for customers to have one point of contact for service and parts within designated regional area, covering all aspects of Customer Service
The role will require the ability to deal across functions, from Field Service Engineers through to, and including, Senior Managers, decision makers and main board directors within customer organisations and our own international organisation.
Your duties and responsibilities in this role will consist of:
Promptly dealing and responding quickly to customer enquiries by telephone and email within 8 working hours. Act as secondary contact for all customers.
Accurately processing customer orders same day if received by 3pm
Log all machine breakdowns within 1 hour and liaise with the field service team
To effectively and efficiently answer service and break down requests from customers, considering at all times the Service Level Agreements in place. To allocate service / breakdown workload to the external engineers in an efficient and timely manner, considering locations and engineer travel time
Review and process all field service estimates within 24 hours for review and approval by the customer
Provide customers with official quotations and follow up all opportunities in a timely manner.
To manage the lifecycle of service contracts on a monthly basis, work with customers to advise when current contracts are expiring and ultimately encourage them to renew. Active follow up of equipment sold without service contracts.
To deal promptly with any customer complaints acknowledging them within 8 hours of receipt or problems escalating where required
Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.Training Outcome:The role offers long term security and the opportunity to progress into a permanent position.Employer Description:Hako are a company at the forefront of cleaning machine technology and advancements and a direct subsidiary of Hako Werke GmbH, Europe’s leading manufacturer of floor cleaning and grounds maintenance equipment and solutions.Working Hours :Monday to Friday, 9am to 5pm.Skills: Communication skills,Attention to detail,Customer care skills,Administrative skills,Team working,Non judgemental,Tenacity,Trustworthy,Organisational skills....Read more...
Prospecting: Identify, research, and reach out to new business opportunities and potential clients
Outreach: Engage leads through telephone calls, emailing, and LinkedIn outreach
Qualification: Understand client needs and qualify leads for the sales team
Collaboration: Work closely with the sales and marketing teams to develop lead generation strategies
Tracking: Maintain accurate records of all activities in our CRM
In this exciting new role, you will report directly to the Chief Sales Officer a repeat entrepreneur who has developed many Graduate Salespeople in the past, people who now sit within senior sales roles across the UK tech sector.
This is a superb opportunity to be mentored and build a path into a successful career in tech focused sales and marketing.
Development will focus on developing capabilities in sales, Marketing, Technology and the digital needs of the professional service sectors (law, accounting, finance).Training:
Firebrand’s sector-leading Level 3 IT Technical Salesperson Apprenticeship (L3ITTS) trains apprentices to sell their business’ technical products and services
Training Outcome:
Company development and growth
Employer Description:Nexian is leading the way in Digital Transformation, offering innovative consultancy and technology solutions that revolutionise business operations in the professional service sectors.
Formed through the merger of Ilicomm, an established UK IT managed service provider and the startup business consultancy, Autaro Ltd our services include Microsoft solutions and support, digital consultancy, AI solutions, process automation, and data governance. We’ve also partnered with leading legal software provider Actionstep to implement and support their leading SaaS practice management software across law firms in UK.
Our mission is to help clients use technology effectively to grow their businesses and make their customers happy!Working Hours :Monday - Friday, 09:30 - 17:30Skills: Communication skills,Organisation skills,Self-motivated,Sesire to exceed targets,Written communication skills,Eagerness to learn,Prioritize tasks effectively,CRM software &Microsoft Office....Read more...
Advise customers of our complaints process and ensure the process is followed
Liaise with customers, warranty provider and garages on phone to co-ordinate vehicle issues
Respond to or escalate all complaints to relevant managers that cannot be handled solely immediately. i.e. Aftersales related complaints to head of departments
Accurately log and monitor all complaints via Freshdesk
Ensure time scales are met by following up outstanding issues and closing complaints off within the specified timescales
Effectively handle complaints whilst limiting costs spent
Monitor warranty spend and provide feedback in monthly meetings
To maintain a work rate and level that falls in line with the company’s objectives
Training:Data Technician Level 3.Training Outcome:The successful candidate, upon completion, may be offered a full-time role.Employer Description:Due to our consistent success Hippo now sells over 800 vehicles a month and we are committed to providing a high level of customer service to every customer. As a result of our Success, Hippo is recruiting for an additional customer care advisor to help us ensure we provide an excellent level of after care service. At Hippo Motor Group we have a close team of driven, enthusiastic and committed Sales executives who develop and maintain excellent relationships with all our customers. Whether it is a small City Car or a Luxury Prestige Car, our team’s aim is to ensure each and every customer achieves first class service. We are able to achieve this because our staff genuinely care about the Company and our Customers. Continual business growth provides opportunities for our employees to develop and exceed within each role.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Good telephone manner,self-motivated,Time management....Read more...
To support and co-operate with the wider admission team to ensure the provision of an effective and efficient admissions service for GBS.
Contributing a vital service to support GBS in meeting its targets for recruitment across all programmes.
To maintain accurate records in accordance with GBS requirements, ensuring compliance and maintenance of relevant systems.
Ensure accurate input of applicant related data and correction of applicant exception reports using the student management information system; in preparation of statistical returns.
Provide advice and guidance on course options to applicants and potential applicants verbally and in writing. Deal with all internal and external queries concerning the progress and status of an application.
Carry out initial checks on applications for a portfolio of courses, (including but not limited to minimum entry requirements, criminal convictions, multiple application identification, immigration checks).
Monitor the responses of applicants to decisions and update the information on the institutions student record system.
Handle telephone and email enquiries from prospective students, independently and in a timely and professional manner.
Provide overall clerical support to the whole admissions department. Assist the Business Development Team with Open days when required.
Training:The successful candidate will complete a Customer Service Level 3 Apprenticeship Standard.Training Outcome:Excellent progression available within the company. The successful applicant will undertake more responsibilities as the apprenticeship develops with a strong view to securing permanent employment on completion.Employer Description:Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.Working Hours :Monday - Friday (times to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Customer care skills,Team working....Read more...
