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Intermediate Track Fee Earner

Join one of the UK’s leading providers of insurance and legal services, trusted by major insurers, brokers, and MGAs to deliver fully outsourced claims solutions. This forward-thinking company combines deep insurance knowledge with legal expertise to offer an exceptional claims journey for every customer. Their success is built on long-standing partnerships, a strong team culture, and a commitment to employee growth and wellbeing — all underpinned by five core values that shape everything they do. My client is looking for an experience RTA legal Executive to conduct litigated and non-litigated personal injury claims where the value is up to £25,000 in an efficient and proactive manner up to a successful conclusion. Key Duties & Responsibilities   - Proactively and efficiently run a caseload that will consist of OIC and MOJ RTA claims with the intention of maximising damagers for our client by considering and pursuing all relevant heads of loss. - To identify and flag vulnerable clients from the outset and flag any vulnerability on the system, accurately record why those vulnerabilities have required extra time, care, and attention when you speak to the client. - To obtain all relevant and necessary evidence (medical or otherwise) to establish liability and value quantum ensuring that you follow departmental practice of which agency to instruct. - To carry out due diligence of your clients at key stages in the case and ensure clients are fully warned about fraud and fundamental dishonesty at key stages using standard letters and processes in our system. - Instruct Counsel, attend conferences, Court hearings, JSMs etc, when necessary either in person or remotely - To ensure clear and unequivocal instructions are obtained from any relevant lay and/or Litigation Friend and/or insurance clients and that they are fully documented. - Achieve and exceed various targets set in relation to WIP, fee income, settlements, closure and issuing. - To ensure clients are kept informed and up to date on a regular basis throughout the life of the claim by proactive communication. - To ensure that correct retainers and rates are sent to the client, that costs estimates are updated annually, and retainer rates reviewed regularly. - To ensure that all evidence is closely scrutinised and stressed checked and cross referenced to all other evidence of both the Claimant and Defendant for inconsistencies. - Discuss liability and/or quantum offers with the relevant parties, making use of the telephone rather than letter whenever possible to build a stronger client rapport. - To assist with any internal projections or mentoring of staff that your manager or HOD deems appropriate for you to assist with. Experience & Knowledge   - A Solicitor, ILEX qualified or file handler of substantial experience of running their own caseload within the personal injury field. - A proven track record of running your own successful caseload ideally within a claimant personal injury environment. - A good working knowledge of the CPR, relevant case law and legislation as well as experience of progressing claims in a timely manner in accordance with the CPR. - To understand the Intermediate Track Fixed Fee regime introduced in October 2023. - The ability to liaise and build up a rapport by using effective communication with all external agencies during the life of a claim including medical agencies, investigators, barristers etc. - Good IT skills with a sound working knowledge of VF or a similar case management system and essential MS Office knowledge. Benefits 25 days' holiday per annum Holiday buy and sell scheme Hybrid working model (in relevant role) 2 x Volunteering days to support charitable initiatives Matched Giving – up to £250 matched for personal charity fundraising for a registered charity Medicash cash plan – claim back dental / physio / optical appointments My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools Discounts and cash back on travel and shopping through Medicash extras Life Assurance Scheme (4 x salary) Pension scheme Funded driving theory test (in relevant role) Active network of Wellbeing Champions – providing mental health support Training and development opportunities Funded social events to connect with your colleagues Dress for your day policy This is a fantastic opportunity for someone passionate about making an impact in the legal sector. If you have the skills and enthusiasm to excel then please send your updated CV to c.orrell@clayton-legal.co.uk or call Chris on 0161 914 7357 to discuss the role further. ....Read more...

Apprentice Business Support Officer

Business Support: Provide administrative support to Council officers, as and when required. Open and stamp post, and frank and record outgoing post. Compose standard letters/emails. To assist with the filing and archiving of Council documents, as directed by senior officers, including handling the deletion of data in line with GDPR.  Order stationery and monitor stock levels. Prepare cash floats, and process and input cash sheets. Receive payments for hire of facilities and any other payments made at the office. Assist with basic finance functions, such as the reconciliation of income Monitor levels of forms and information leaflets, printing further copies as required. Coordinate arrangements for and supervise work experience students and volunteers in the Council officers, completing all required documentation and reports. Reception Desk / Customer Contact: Cover the council office reception desk and telephone lines during opening hours (9am - 12pm / 1pm - 4.30pm (Mon-Thu) & 4pm (Fri)), being the first point of contact for visitors or telephone callers to the Council. Manage the council’s Admin inbox, responding to enquiries / forwarding emails to relevant officers as necessary. Coordinate requests for memorial plaques / benches / trees, working with the Amenities Manager to fulfil these. Meet with prospective hirers to discuss requirements and give tours of Council premises, where required. Communications & Marketing: Assist with the running of the council’s social media accounts, including designing and scheduling posts. Monitor and collate a record of press coverage relating to the council Assist with the design and production of marketing materials, including posters and signage Support the publication of press releases and news items on the Council’s website Provide support for the organising of the council’s public events Maintain the council’s noticeboards Assist the Communications & Events Manager in any other way they deem required to support the council’s marketing and communications functions Other Information: Carry out all duties whilst ensuring the Health and Safety of resources within the post holder’s responsibility, ensuring that personal responsibilities of Health and Safety, as laid down in the Health and Safety at Work Act, are followed. Maintain the highest levels of discretion and confidentiality. Maintain the standards of service set by the Council. Commit to Woodley Town Council’s inclusivity policy and values, treating colleagues and customers with dignity and respect. Training:You will attend 1x face to face lesson at Chiltern Training, once a month. The rest of your time will be spent working in your placement gaining hands on experience in the sector. (5th Floor, One Valpy, 20 Valpy Street, Reading RG1 1AR).Training Outcome: Upon completion of your Business Administration apprenticeship and with experience in this sector, you could progress from business support officer to supervisor or office manager. You could also move into other departments, like IT, payroll, or accounting. With further training, you could specialise in an area like legal, financial, or medical administration, become a personal assistant or executive officer.  Employer Description:As the town has grown so have the services provided by the Town Council. The Town Council is responsible for a number of parks and open spaces, play areas, allotments, community halls, street lighting and bus shelters, planning consultation, The Oakwood Centre, including the Alan Cornish Theatre, and Woodford Park Leisure Centre. The Council also gives grants to local community organisations and individuals and represents residents on wider issues.Working Hours :Monday - Thursday, 9.00am - 5.00pm. Friday, 9.00am - 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Initiative,Interpersonal skills,Tact,Competent Microsoft user ....Read more...

Lead Management, CX and Digital Communications Data Analyst Apprentice

Main Tasks & Responsibilities: Marcomms Performance Analytics: Support the Marketing Strategy and Planning Manager in the production of scheduled dashboards covering all the main business KPIs relating to marketing performance. Data will be securely collected from multiple trusted sources and collated in management reporting dashboards for review and further analysis by members of the Nissan management team Data must be presented aligned to company procedures and industry recognised best practice, and will involve production of graphs and infographic layouts Reporting results to be validated with cross-checking and relevant comparison to identify faults in data and to ensure data quality. Outcomes from reports to be presented through line management meetings, distributed within the company to relevant stakeholders, and presented at team meetings Production of weekly management committee report summaries, collating data from weekly performance reports to reproduce in summary presentations Dealer Marketing Analysis: Working with the Dealer Retail Manager, analyse existing structured and unstructured data to produce granular reports focused on zone and dealer performance using basic statistical methods to analyse the data covering e.g., volume and conversion metrics, performance vs. target and trends over time, in order to support collaboration between the Dealer Marketing team, Field teams and Dealers 1. Digital Support – Nissan.co.uk §  Working with the vehicle product managers and the local and regional digital teams, become the single point of contact for updates to vehicle specification, pricing and performance data on the website. §  Manage daily e-commerce processes, including monitoring and solving stock errors, refunds and sales follow-up, and become the key point of contact for the field team and dealer queries. §  Monitor and report on website customer satisfaction metrics, highlighting trends and issues to the digital team. §  Using Adobe Analytics, become able to produce ad-hoc reporting to help explain behaviours observed in weekly website and campaign analysis reports. Marcomms Support: Scheduled data reports: following Nissan security and compliance process for any data to be stored, managed and shared securely, produce all regularly scheduled extract requirements that supports Nissan’s marketing activities e.g. order data file extracts downloaded and formatted to share with CRM agency for support to Welcome and EAP programmes, First Party Data extracts for Social media lead gen targeting campaigns General project and administrative support to the Marketing Comms team using data management skills to support project management within the team e.g. scheduling key meetings, meeting minutes, task lists and response follow-up actions, budget tracking support etc. Special project opportunities to support the delivery of the Nissan Business Plan by supporting ad hoc analysis requests in the area of media performance, website analytics and lead management Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. Data Analyst Level 4 apprenticeship standard. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills. Your training will include gaining a Level 4 Data qualification.Training Outcome: Potential for permanent role after completion of apprenticeship for the right candidate Employer Description:We are the Sales & Marketing Headquarters for Nissan in the UK. It is our aim to ensure that the Nissan brand and product portfolio are successfully communicated in order for us to maintain our strong presence in the UK marketplace. To do this, we ensure that we achieve excellence throughout our sales operations & distribution in the UK, and deliver on our customer promises. Our key functions are Aftersales, Marketing, Network Development & Customer Quality and Sales; finally, our support functions are integral in enabling everyone to deliver their overall strategies. All our employees have the opportunity to gain great autonomy, experience, and international exposure in our stimulating, diverse, and dynamic environment. Our continued success is driven by our ability to produce high quality vehicles, at a competitive and accessible value and we want you to join us in defining how we shape the future of innovation in mobility, connectivity and electrification.Working Hours :9.00am - 5:15pm (Monday to Thursday).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Physical fitness ....Read more...

Arts and Culture Producer Apprentice

The Cultural Learning and Participation Officer plays a vital role in promoting inclusive access to arts and culture through the development and delivery of engaging programmes and participation initiatives for children and young people across The Black Country. This role supports audience development, community engagement, and learning across diverse demographics. Program Development: Design, plan, and deliver high-quality educational and participatory programmes across all age groups, aligning with organisational priorities and cultural values Community Engagement: Build strong relationships with local communities, schools, and partner organisations to co-create relevant artistic and cultural experiences and encourage active participation Facilitation & Delivery: Lead workshops, events, and outreach sessions in formal and informal settings, tailoring content to different learning styles and needs Project Management: Coordinate logistics, budgets, evaluation, and administration for learning and participation projects, ensuring timely and effective delivery Monitoring & Evaluation: Collect data and feedback to assess impact and improve future programming Prepare reports and presentations for stakeholders and funders Collaboration: Work closely with curatorial, programming, and marketing teams to ensure learning and participation are embedded throughout the organisation Inclusion & Access: Champion diversity, equality, and accessibility, removing barriers to engagement and ensuring inclusive practices in all activities Partnership and Networking: To work with Service Manager (Arts, Culture & Civic Change) and Programme & Projects Director to create partnerships with arts and culture organisations that can support children, young people and young adults in our projects To collaborate on forming connections with organisations locally, regionally and nationally that may either provide or encourage arts and culture for children, young people and young adults To develop relationships and partnerships across identified Priority Places/Leveling Up for Culture, with key stakeholders including local authorities, schools, health authorities and youth services To co-ordinate and oversee the work of freelance facilitators and artists to ensure the aims and standards of the projects are met to enable delivery Administration and Communication: Be responsible for completing all relevant paperwork in alignment with PbC’S policies and procedures To support the monitoring and evaluation of participant journey’s and programme impact for internal and external reporting To communicate effectively with PbC Development, Marketing and Income Generation team to align external communications and enable programme sustainability and growth according to participant need and demonstrating rating impact To provide development and learning to members of the Youth Management Board (YMB) Training:You will be placed on a Cultural Learning and Participation Officer Level 3 Apprenticeship. Here you will attend a programme of Seminars and also have a dedicated development coach who will work with you 1-2-1. These are the Knowledge, Skills and Behaviours of the apprenticeship and the areas you will cover: Understanding audiences and effective method of engagement Working with partners Impact and social benefits Meeting regulations and legislation Your role and responsibility: Understanding the organisation Fundraising IT systems and Software Project Coordination Communication Relationship management Project Administration Problem Solving Team Working Behaviours Positive and proactive attitude Promote an inclusive environment Using initiative Working well with others Emotional intelligence and resilience Ethics and Professional values Creativity Passion Training Outcome: Potential for full time employment for the right apprentice upon successful completion of the apprenticeship Employer Description:Powered by CAN work with children, young people and young adults across the Black Country and the wider Midlands region. We want to empower young people from the region to feel the same pride and purpose for their community as we do. From our years as Creative Academies Network, to our current transition as Powered By CAN, the Black Country and the wider Midlands region have remained at the forefront of our vision.Working Hours :Monday - Friday, 9.00am - 6.00pmSkills: Communication skills,Customer care skills,Problem solving skills,Presentation skills,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...

Business Administration Apprentice

If you have strong interpersonal skills and you are keen to work in a school environment, then we want to hear from you. The successful candidate will become part of a supportive, committed and experienced team where professional development and career progression is encouraged. The successful candidate will be central to a new initiative being launched in April 25.  Like us, you will be dynamic, creative and hardworking. You will have a strong desire to positively impact upon students’ learning either directly or indirectly.   You will be responsible for undertaking administrative, and organisational processes within the school under the guidance of senior staff.  This role will involve maintenance and monitoring of information, and producing reports as required to support the school management process.   Duties include: Undertake typing, word processing and other ICT based tasks including the production of letters, reports, schedules etc.     Undertaking reception duties, answering telephone and face to face enquiries and signing visitors in and out    Organising and providing clerical support, e.g. photocopying, filing, emailing, completing routine forms and responding to routine and complex correspondence Maintaining manual and computerised records and/or management information systems    Organising events, school trips, visits by the school nurse, photographer, linked schools, parents etc. Taking notes at meetings and circulate to attendees e.g. staff meetings Analysing and evaluating data/information and produce reports/information as required Sorting and distributing the internal and external mail Collating registers and the completion of various returns as required by the local authority, DfE and partners e.g. staff attendance, supply data, aspects of Census, etc. Managing the administration of school lettings and other uses of school premises Assisting with pupil first aid/welfare duties, looking after sick pupils, liaising with parents/carers and/or staff etc.  Organising cover for absent staff under the direction of the Director of Finance and Resources Participating and assisting in the organisation/completion of examination invigilation as and when required Collect and accurately record all money for trips, events and college activities Prepare internal and external suspension documentation and record this information in the Management Information System Recording events in line with School Suspensions and Permanent Exclusions Guidance from DfE.                                                    To assist in training and developing skills of other support staff where appropriate Undertaking personal development through training and other learning activities as required Attending and participating in meetings as required Being aware of and complying with policies relating to child protection, health and safety, security, confidentiality and data protection, reporting concerns as appropriate Being aware of and supporting difference to help ensure everyone else has equal access to the facilities and feels valued, respecting their social, cultural, linguistic, religious and ethnic background Training: Business Administrator, Level 3 Fortnightly attendance at Riverside College, Widnes.  Training Outcome:The Apprentice will be able to apply for any suitable roles which arise within the organisation. Employer Description:Saints Peter and Paul Catholic High School in Widnes (or ‘P and P’ as it’s known locally) is one of the highest attaining secondary schools in the borough of Halton. A popular choice of high school for families across Widnes, Runcorn, and the surrounding areas of Liverpool and Warrington, we are committed to delivering our vision of creating an inclusive community of excellence and opportunity. In July 2022, we were delighted to be once again awarded ‘Good’ status by Ofsted. During this inspection, we received exceptional praise over the quality of teaching in our school, the pastoral support we provide to our children, and our ambitious subject curriculum.Working Hours :This role is term time only. The Apprentice will work Monday to Friday 08:00 to 16:00, with one day each fortnight spent in College.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Initiative,Follows instructions,Accurately follows procedures,Able to prioritise effectively,Able to meet deadlines,Polite and tactful,Accurate data input,Team work,Give advice within guidelines,Oral and written communication,Reliable,Proactive attitude,Adaptable,Trustworthy and discreet,Patient and calm,Willing to learn ....Read more...

Apprentice Customer Service Administrator

Your position will involve various tasks. Some are detailed below: Key responsibilities: Sales: You will be required to field sales enquiries from telephone and email contact and generate relevant quotes from these enquiries Technical: Although you are not expected to have specific product knowledge in the beginning, the ability to learn over time and to impart this knowledge to consumers and/or retailers is vitalSystems You will be expected to work with the computer-based quote system to answer questions and queries from customers You will be expected to liaise with external couriers to facilitate deliveries to customers and help with any queries There will be an opportunity for the right person to have an impact on the social media set up of the business Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality Full training will be given in all areas, as required A willingness to engage in the business and to learn are the most important attributes Apprenticeship Training: As part of your contract of employment you are required to: Attend and be punctual for all lessons with regards to your apprenticeship programme Complete all assignments with regards to your apprenticeship by the required timeline Attend all work-based training/support sessions Organised:  The successful candidate will need to demonstrate strong organisational skill Good communicator:  The ability to speak to a wide range of consumers and retailers by phone, email and occasionally in person is vital A professional, friendly, warm and helpful manner is essential Must have a good level of numeracy and literacy skills IT literate and have a good understanding of Microsoft Packages Training:Overview of Customer Service Level 2 Apprenticeship Standard: The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation Your core responsibility will be to provide a high-quality service to customers The standard covers the following: Knowledge: Knowing your customers Understanding the organisation Meeting regulations and legislation Systems and resources: Your role and responsibility Customer experience Product and Service knowledge Skills Interpersonal skills Communication Influencing skills Personal organisation Dealing with customer conflict and challenge Behaviours/Attitude Developing self Being open to feedback Team working Equality – treating all customers as individuals Presentation – dress code, professional language “Right first time” You will complete an End Point Assessment. This will involve the following: Showcase/Portfolio Interview Practical Observation Professional Discussion You are given time off, one day per week, to study; you are required to attend Kirklees College, Huddersfield Centre. You will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.Training Outcome: We have successfully supported apprentices previously and offered full-time opportunities following the right attributes being demonstrated Therefore, there's a strong chance there will be a full-time role available, subject to satisfactory employment and completion of the apprenticeship programme Employer Description:DEVOTED TO QUALITY, FOR LASTING LUXURY Since 1861, we have designed and created bathrooms that have longevity at their heart. Each and every product is meticulously made, not only for the exceptional quality and craftsmanship it exudes, but also for the fact that it will give many years of luxurious service. As the antithesis to today’s throwaway society, we at Thomas Crapper strive to do things differently, creating products that are made responsibly, with a low carbon footprint using suppliers close to our home in Yorkshire, England. For over 150 years, we have remained true to the belief that buying well means you buy only once, and it is this unerring devotion to quality that has seen the company awarded with several Royal Warrants. Sometimes, it’s the little touches that can make all the difference. Our meticulous attention to detail leads us to create only the very finest products, which we are delighted to share with you in our new brochure for 2022.Working Hours :Monday - Friday. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Excellent Timekeeping,Excellent Attendance ....Read more...

PE & Sports Coach Apprentice

We are seeking to recruit enthusiastic and passionate apprentice to join the St. Michael’s team. This is an exciting opportunity for the right candidates to begin a career in physical education and school sport; gaining qualifications and practical experience within a school setting. This is an exciting opportunity for someone who has a passion for engaging with children, young people and families through sport and physical activities and who is excited by our vision and what we do. You’ll learn how to coach to the highest standards working with children and young people, where you can use your skills to build your career and make a tangible difference. Through training and mentoring, you will advance your skills and experience, learning school curriculum expectations and requirements, gaining the knowledge to teach and coach to exceptional standards. You’ll also take this knowledge beyond the ‘classroom’ and get involved in community-based / inter-school sports coaching activities – helping children to have fun whilst getting active in a wide range of ways. We want to recruit the right candidate and employ for character over skills. The right person will be driven and ambitious, hardworking and committed, love working with children, and want to make a difference to the community of Handsworth. With these personal qualities and characteristics, we can support the successful candidate to develop and grow during their apprenticeship. You’ll work alongside our experienced lead coach, teachers, and support staff to deliver a wide range of exciting sports-based activities, remembering that we use the word ‘sport’ to encompass all forms of physical activity, which aim at expressing or improving physical fitness, mental wellbeing and the formation of social relationships. Your week could include everything from breakfast club to after-school clubs, PE lessons, parent sports clubs, residential trips, adventure activities, themed school sports days, dance groups, cycling groups, group fitness classes, training sessions and inter-school sports competitions. The nature of roles and responsibilities for this role may include: Supporting small groups and individuals in the teaching environment, for instance those with learning, physical or health plans, the least active or more able pupils Promoting key health messages and acting as a community 'activator' to engage young people in developing lifelong healthy, active lifestyles Setting up activities, clearing away resources, looking after all sports equipment (ensuring it is fit for use, in the right place and in good order), maintaining wall displays etc. as guided by teaching staff Developing and delivering the provision of breakfast, lunchtime and after school sports clubs Supporting the co-ordination of sporting events, willing to accompany students on educational visits, outings and sporting / PE events as supervised by the teacher or senior person responsible Assisting with the organisation and delivery of various events across school, including fixtures and inter-house competitions and events Working alongside the coaching / teaching team to deliver high quality PE sessions Support the delivery of innovative programmes of high-quality sport and physical activity that also contribute to the building of an active community through: Supporting the planning and delivery of after-school club sport and physical activity sessions Leading and/or supporting the delivery of sport and physical activity via school lessons and the sports curriculum Be involved in creating opportunities within sessions for children to grow leadership confidence and capability through sport and physical activity Training:The blended learning delivery design encompasses a range of methods to engage apprentices and offers a rich and exciting programme. Your training programme will involve: Level 4 Sports Coach Apprenticeship Standard & qualification Sector specific CPD, such as: Multi-skills Coaching qualification Supporting the PE curriculum Behaviour Management Practical PE Curriculum Outdoor adventurous activities Gymnastics Dance Safeguarding / Prevent Mental Health and Wellbeing Functional Skills in maths and English (where required) Training Outcome:We will support you in your personal and professional development by providing you with the underpinning knowledge, skills and experience for the following: Careers within the Sport Coaching industry Potential further employment with the employer Opportunity for further education Employer Description:St. Michael's CE Primary Academy, located in Handsworth, Birmingham, is a vibrant and inclusive one-form entry school committed to fostering academic excellence and personal growth. As a Church of England school, we emphasise the development of strong moral values and a sense of community among our pupils. Our dedicated staff work collaboratively to create a nurturing and stimulating environment where every child is encouraged to reach their full potentialWorking Hours :Monday - Friday at St Michaels during term time. Timetables will be designed to fit requirements. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness,Working with children ....Read more...

HR Apprentice

Key Responsibilities (i) Provide a high level of administrative support including: Responding to telephone, email and in-person enquiries and passing the query onto the appropriate College member(s) as necessary. Maintaining and updating employee records on the College’s HR/Payroll system including setting up new joiners and processing leavers. Providing a ‘helpdesk’ service for the College’s HR/Payroll system including issuing system log on details and resetting passwords. Creating and maintaining paper and electronic personnel files in accordance with legislation and best practice. Administering and preparing paperwork associated with new starters, contract variations and leavers including drafting letters, contracts, and emails. Providing reference letters for former employees. Scanning, filing and archiving HR files as appropriate and in accordance with data protection regulations to ensure GDPR compliance. (ii) Support recruitment activity including: Placing advertisements. Processing applications and logging equal opportunities forms. Benchmarking against recruitment advertisements placed elsewhere. Scheduling interviews. Completing post-offer tasks such as requesting references, conducting right to work checks, administering DBS checks, issuing health forms (as required), and coordinating employee inductions. (iii) Support with learning and development activity including: Supporting with the organisation of learning and development courses including booking rooms, coordinating with providers and arranging equipment. Supporting with the administration of eLearning activities, including assisting with access to courses, and creating and maintaining records on the eLearning system. (iv) Other: Providing and promoting HR service excellence, and fostering excellent teamwork and working relationships. Communicating sensitively with a wide range of people including staff, Fellows and students. Ordering flowers as required. Ordering stationary for the HR department as required. Undertaking other ad hoc/project work as directed by the Head of HR. Proactively reviewing the HR department’s administrative practices, suggesting and implementing improvements as necessary. Acting as minute-taker for the Staff Liaison Meeting and for other meetings, as required. You don't need any experience as we can teach you everything. If you have a desire to start a career in HR, and are willing to learn, we would love to meet you. Alongside your training, you will take on a full-time role in Christ’s College’s HR team, working alongside and under the direction of the Head of HR.Training:20% off the job training (minimum 6 hours per week). Off the job training includes, but is not limited, to attending Cambridge Regional College. You will attend Cambridge Regional College once a month on a Thursday, c.9.30am-3.30pm between September to December 2025 (3-4 sessions). This sessions will include an induction, and the set-up of the HR course and access to digital learning tools & resources. From January 2026, you will attend Cambridge Regional College every fortnight on a Thursday. What your apprenticeship includes: A mixture of on and off the job training. Regular reviews with your mentor and HR Cambridge Regional College Assessor. Feedback sessions to discuss your progress. A work-based project. HR Support (L3) Apprenticeship Standard. The apprenticeship delivery model will be a blend of day release to Cambridge Regional College/online attendance, e-portfolio resources and regular assessor visits. Units that will be covered as part of your qualification: Business, Culture, and Change in Context Principles of Analytics, Core Behaviours for People Professionals Essentials of People Practice Training Outcome:Upon successful completion of the apprenticeship, further opportunities may be available to you within the College. The experience and skills gained should prepare you for future progression within the field of HR.Employer Description:The University of Cambridge is composed of 31 Colleges in addition to the academic departments and administration of the central University. Cambridge's Colleges are communities of students, academics and staff. Cambridge Colleges provide most of the accommodation for undergraduates and postgraduates at the University. At the undergraduate level they have responsibility for admitting students to the university, providing pastoral support, and organising elements of their tuition. For postgraduate students, research is conducted almost entirely centrally in the faculties, departments and other university-affiliated research centres, though the Colleges provide a central social and intellectual hub for students. Colleges provide a range of facilities and services to their members in addition to accommodation, including catering, library facilities, extracurricular societies, and sporting teams. Colleges also provide funding, accommodation, or both, for some of the academic posts in the university, with the majority of Cambridge academics being a Fellow of a College in addition to their Faculty/Departmental role. Fellows may therefore hold College positions in addition to their academic posts at the University. Colleges are self-governed charities in their own right, with their own endowments and possessions. Christ’s is classified as one of the 16 ‘older’ Cambridge Colleges as it was founded before 1596. Christ’s College is a self-governing academic community; founded in 1505, we are a charity which promotes education and research. We aim to attract the best students, Fellows, and staff, and to give them a secure and supportive environment in which to thrive.Working Hours :Monday to Friday, hours to be agreed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Initiative,Non judgemental,Patience ....Read more...

Account Manager, Ticketing

Full-Time; PermanentDate Posted: April 1, 2025Who we are… The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 115-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams:  the 15 day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events.  In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance.  The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community.The PNE’s Sales, Marketing & Business Development Department oversees the company’s marketing, corporate partnerships, group sales, facility sales, business development and TicketLeader. Our team are hardworking and motivated individuals that have a passion for the Events Industry and the Pacific National Exhibition (PNE).The Account Manager, Ticketing will report to the Manager, Ticketing & Sales. The position plays a key role in ticketing operations, including event builds and box office management.Why join our Team? Inspires an exhilarating and fun-loving workplace.Supports a flexible work environment.Innovates in both concept and process.Thrives and promotes a fast-paced sales & marketing culture.Collaborates with all departments in a positive and proactive way.Proud to be a part of the growth of one of Vancouver’s most iconic institutions.Proud to be ranked in the top twenty as one of BC’s most loved brands – BC Business 2019 What will you do?The Account Manager, Ticketing has leadership, sales, and administration responsibilities to elevate business results, optimize our processes and technology and inspire our workforce in all PNE business channels. This position will divide its time on average with 30% account management, 50% ticketing operations & process management, and 20% leadership & administrative activities. The duties include, but are not limited to: Account Management Develop and maintain positive account management standard operating principles with team leads to elevate business results, grow client opportunities, and optimize ticket sales, processes, and technology.Partner with Marketing team and clients to identify ticket sales patterns and proactively address low selling shows, peaks and valleys in ticket sales and onboarding of new ticketing product offerings.Provide timely ticket reporting for internal and external events.Communicate with stakeholders on event build information for websites and e-blasts,Proof guest communications for pre-sales, announcements, cancelations, and event updates.Represents the interests of the client while maintaining the PNE business objectives and minimizing PNE risk.  Ticketing Operations & Process Management Manage and maintain online ticketing systems, policies and proceduresManage and provide onsite support for the Box Office during eventsResponsible for accuracy of event build set ups, maximizing ticket sales, and settlement processes for a variety of Promoters for onsite & offsite events, as well as all PNE internal events (Playland, Fright Nights, PNE Fair etc.).Maintain high levels of security, safety and fraud controls and ensure seamless scanning with access control systems.Manage inventory controls for all ticketing assets (Scanners, Ticket stock, wristbands, Printers, laptops etc.).Maximize use of ticketing platform functionality and call center technology including general maintenance and implementation of new product offerings.Work closely with Marketing Team on Google analytics analysis, SEO, event emails, social media & TicketLeader branding.  Leadership & Administration Inspire team to maximize their potential and productivity through optimization of processes and technology.Develop a sales & marketing culture across the organization and encourage cross selling at all PNE Events and business channels.Manage regular maintenance of ticketing software programs.Continually evolve knowledge of ticketing trends and develop enhancements for ticket build set ups.Ensure all corporate and client planning timelines are met respectively and diligently including contracts, analysis, financial reporting and maintain documented standard operating policies & procedures. What else? Minimum of 2 years ticketing experience with strong best practices in ticketing processes, quality controls, systems, and operations.1 – 2 years’ experience in sales or account management.Proven experience working with multiple organizational technology platforms including ticketing, events, and financial reporting.Strong understanding of ticketing technology and equipment.Ability to understand and represent another company’s brand at the PNE while balancing PNE objectives.Strong communication skills both written & verbal, with firm attention to detail.Ability to model the PNE’s core values and lead the team to prioritize CART (Communication, Accountability, Respect and Trust) with the full PNE team.Experience with Paciolan is considered an asset.Successful candidates must undergo a Criminal Record Check. Who are you? Strategic and creative team playerResults-oriented collaboratorMethodical and detail orientedTactful change makerCommitted to striving for excellence.Eager to make a difference. Where and when to APPLY?Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled.  Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $60,000 - $75,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements.  The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca.  ....Read more...