Regional Account Manager – UK Wide Wholesaler – up to £45,000We are working with one of the North’s biggest wholesalers and they are looking for a Regional Account Manager to come help grow and maintain their presence in Newcastle.This is an exciting chance to grow an established customer base within the on-trade sector. The successful candidate will be responsible for delivering results and performance across the Newcastle area while developing strong customer relationships.This role is field based and is perfect for someone who enjoys being out in trade and chatting to key decision makers. If you are a account management whizz and can build strong relationships, this is for you!What the role offers:
Competitive salaryBonus and incentivesCompany carLife insuranceEmployee discount schemesHealthcare
Regional Account Manager responsibilities:
Develop and implement a clear territory strategy to drive organic growth within existing accounts.Manage and retain customer relationships to minimise account losses and maximise customer value.Increase customer spend through cross-selling and expanding product category penetration.Achieve and exceed agreed commercial sales targets and KPIs.Support the smooth transition and handover of new business accounts from the new business team.Provide regular territory updates and performance reporting to the line manager.Build strong working relationships with suppliers, brand partners, and third parties.Collaborate cross-functionally with internal departments to resolve customer supply and service challenges.
Regional Account Manager main qualities:
Minimum 3 years’ commercial sales experience within the hospitality, on-trade or related sector.Proven track record in account management and growing existing customer relationships.Strong communication and negotiation skills.Ability to work independently and manage a field-based territory effectively.Commercially focused with strong organisational and planning skills.Full driving licence
....Read more...
The apprentice will support daily office operations including filing, invoicing and answering telephone enquiries
They will assist the sales team with estimates and job tickets, monitor online orders
Liaise with production regarding lead times and delivery schedules, and provide general administrative support across the business
Training:
The apprentice will complete the level 3 Supply Chain Practitioner apprenticeship standard with BPIF Training alongside workplace training with the employer
Training will be delivered through a mixture of workplace learning, tutor support and online sessions
The apprentice will be given sufficient time to undertake their "off-the-job" requirement of the apprenticeship during their working hours
Training Outcome:
Full-time job available upon successful completion of the apprenticeship
Employer Description:A leading full-service commercial printer based in Sheffield, delivering high-quality printed materials nationwide in the UK
Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Punctual,Independent,Reliable....Read more...
Product & Business Development Manager – Automotive Software
An exciting opportunity to join a fast‑growing provider of automotive business management software as it expands into Germany. We are looking for a Product and Business Development Manager to drive product localisation, market growth and reseller support across the independent garage and workshop sector. This role suits an ambitious professional with hands‑on experience in independent workshops or garages who is passionate about the automotive industry and ready to take the next step in their career.
What’s on offer
Salary – circa €50-60k depending upon experience, with the opportunity to increase with experience in role
Field‑based role covering Germany
Germany based, flexible on location, ideal locations include: Dortmund, Essen, Bochum, Duisburg, Cologne, Leverkusen, Bonn, Hannover, Hildesheim, Braunschweig, Leipzig, Dresden, Nuremberg, Erlangen, Hamburg
The role
Product Localisation: Work with R&D to tailor the product for local market needs.
Marketing Localisation: Adapt marketing efforts to resonate with German-speaking audiences.
Sales Development: Present, promote, and develop sales to independent garages across Germany.
Implementation Support: Guide garages through onboarding and software implementation, including site visits.
Partnership Building: Identify and onboard local resellers. Build long-term relationships with them.
Training & Support: Equip resellers with knowledge and tools to succeed in promoting the product to end users.
Our ideal candidate
A native or bilingual German speaker is required for this role.
A professional proficiency in English.
A proven background in the automotive sector with a strong knowledge of independent garages and how they operate.
Tech savvy, with an interest in IT / software and a willingness to learn in this area.
Driven, self-motivated and career orientated.
Comfortable working independently and collaboratively.
This role offers an excellent opportunity for someone with strong experience across independent garages in Germany to join a fast‑growing automotive software business. You will play a key part in the company’s expansion and have the scope to shape your own development as you grow into the role.
Register your interest
To register your interest for this Product & Business Development Manager position, please send your CV to Kayleigh Bradley at Glen Callum Associates Ltd or call Kayleigh for an introductory chat on +44 7908 893621.
Job Reference: 4340KB - Product & Business Development Manager – Automotive Software
Glen Callum Associates specialises in automotive recruitment, leveraging extensive industry expertise and a global network to connect exceptional talent with leading organisations worldwide.
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know – we’re here to support you.....Read more...
Product & Business Development Manager – Automotive Software
An exciting opportunity to join a fast‑growing provider of automotive business management software as it expands into Germany. We are looking for a Product and Business Development Manager to drive product localisation, market growth and reseller support across the independent garage and workshop sector. This role suits an ambitious professional with hands‑on experience in independent workshops or garages who is passionate about the automotive industry and ready to take the next step in their career.
What’s on offer
Salary – circa €50-60k depending upon experience, with the opportunity to increase with experience in role
Field‑based role covering Germany
Germany based, flexible on location, ideal locations include: Dortmund, Essen, Bochum, Duisburg, Cologne, Leverkusen, Bonn, Hannover, Hildesheim, Braunschweig, Leipzig, Dresden, Nuremberg, Erlangen, Hamburg
The role
Product Localisation: Work with R&D to tailor the product for local market needs.
Marketing Localisation: Adapt marketing efforts to resonate with German-speaking audiences.
Sales Development: Present, promote, and develop sales to independent garages across Germany.
Implementation Support: Guide garages through onboarding and software implementation, including site visits.
Partnership Building: Identify and onboard local resellers. Build long-term relationships with them.
Training & Support: Equip resellers with knowledge and tools to succeed in promoting the product to end users.
Our ideal candidate
A native or bilingual German speaker is required for this role.
A professional proficiency in English.
A proven background in the automotive sector with a strong knowledge of independent garages and how they operate.
Tech savvy, with an interest in IT / software and a willingness to learn in this area.
Driven, self-motivated and career orientated.
Comfortable working independently and collaboratively.
This role offers an excellent opportunity for someone with strong experience across independent garages in Germany to join a fast‑growing automotive software business. You will play a key part in the company’s expansion and have the scope to shape your own development as you grow into the role.
Register your interest
To register your interest for this Product & Business Development Manager position, please send your CV to Kayleigh Bradley at Glen Callum Associates Ltd or call Kayleigh for an introductory chat on +44 7908 893621.
Job Reference: 4340KB - Product & Business Development Manager – Automotive Software
Glen Callum Associates specialises in automotive recruitment, leveraging extensive industry expertise and a global network to connect exceptional talent with leading organisations worldwide.
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know – we’re here to support you.....Read more...
Product & Business Development Manager – Automotive Software
An exciting opportunity to join a fast‑growing provider of automotive business management software as it expands into Germany. We are looking for a Product and Business Development Manager to drive product localisation, market growth and reseller support across the independent garage and workshop sector. This role suits an ambitious professional with hands‑on experience in independent workshops or garages who is passionate about the automotive industry and ready to take the next step in their career.
What’s on offer
Salary – circa €50-60k depending upon experience, with the opportunity to increase with experience in role
Field‑based role covering Germany
Germany based, flexible on location, ideal locations include: Dortmund, Essen, Bochum, Duisburg, Cologne, Leverkusen, Bonn, Hannover, Hildesheim, Braunschweig, Leipzig, Dresden, Nuremberg, Erlangen, Hamburg
The role
Product Localisation: Work with R&D to tailor the product for local market needs.
Marketing Localisation: Adapt marketing efforts to resonate with German-speaking audiences.
Sales Development: Present, promote, and develop sales to independent garages across Germany.
Implementation Support: Guide garages through onboarding and software implementation, including site visits.
Partnership Building: Identify and onboard local resellers. Build long-term relationships with them.
Training & Support: Equip resellers with knowledge and tools to succeed in promoting the product to end users.
Our ideal candidate
A native or bilingual German speaker is required for this role.
A professional proficiency in English.
A proven background in the automotive sector with a strong knowledge of independent garages and how they operate.
Tech savvy, with an interest in IT / software and a willingness to learn in this area.
Driven, self-motivated and career orientated.
Comfortable working independently and collaboratively.
This role offers an excellent opportunity for someone with strong experience across independent garages in Germany to join a fast‑growing automotive software business. You will play a key part in the company’s expansion and have the scope to shape your own development as you grow into the role.
Register your interest
To register your interest for this Product & Business Development Manager position, please send your CV to Kayleigh Bradley at Glen Callum Associates Ltd or call Kayleigh for an introductory chat on +44 7908 893621.
Job Reference: 4340KB - Product & Business Development Manager – Automotive Software
Glen Callum Associates specialises in automotive recruitment, leveraging extensive industry expertise and a global network to connect exceptional talent with leading organisations worldwide.
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know – we’re here to support you.....Read more...
JOB DESCRIPTION
Profile Food Ingredients offers a wide range of specialty product formulations for use in dairy products, baked goods, beverages, confections, nutraceuticals, dips, dressings and sauces. Its product line promotes uniformity, enhances texture, thickens, prevents separation and extends shelf life and includes clean label, non-GMO, organic and natural solutions.
KEY DUTIES & MAIN RESPONSIBILITIES: Tasks include but are not limited to: Complete assigned projects in accordance with required timelines. Maintain detailed documentation of project work. Produce finished samples in the pilot plant for internal and customer evaluations. Prepare spec sheets, nutritional information, formulation letters and any other material required to support project work. Demonstrate strong time management and multitasking abilities. Drive projects from concept development through specification, commercialization and production. Participate in ideation and brainstorming sessions. Maintain cleanliness and sanitary conditions in the pilot plant Prepare and present Power Point presentations for customers in a support role for sales Collaborate with sales team and customers to provide technical support and product insights. Work cross-functionally with QA and production teams to drive process improvements, refine procedures, and resolve issues effectively. Adhere to GMP requirements.
REQUIREMENTS /SKILLS:
BS/MS in Food Science or related scientific field 5+ years of dairy product development or application experience. Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. Understanding of dairy ingredients and multiple dairy applications. Excellent computer proficiency: MS Office, Word, Excel, Power Point, Outlook Must be able to work under pressure and meet deadlines Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. Must have knowledge of SQF, GMP's, Kosher, Sanitation, Allergen, Organic practices Some travel required, less than 25%
Additional Information:
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
Sitting for long periods of time, some standing, walking, carrying, bending, reaching. Ability to lift 50 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.
Benefits:
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability, and business travel insurance, flexible spending accounts, EAP, stock purchases, and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Mantrose Group offers paid holidays and two floating holidays per year. You are also eligible to earn three weeks of vacation on an annualized basis. Pay: $70,000 - $90,000 DOEApply for this ad Online!....Read more...
Paragon Training is looking for a Client Services Apprentice to join their team and support the day-to-day running of the business. Paragon Training is a well-established company that creates and supplies professional training resources used by organisations across the UK.
With years of experience developing high-quality learning materials, the team works closely together to support customers, manage products, and keep everything running smoothly behind the scenes. This is a great opportunity to join a friendly office environment and gain valuable experience while learning how a successful training business operates.
In this role, you’ll support the sales team by helping manage a portfolio of customers, assisting with maintaining strong relationships and keeping them informed about the products and services.
You’ll help retain and grow existing accounts while also learning how to identify new opportunities and understand customer needs.
On top of that, you’ll assist with processing orders and payments, updating customer records, carrying out administrative tasks, and contributing to sales reports.
Along the way, you’ll develop a solid understanding of Paragon Training’s products and services, help the team work towards their targets, and gain hands-on experience in how the business operates.
Extensive experience is not expected for this role, but any previous experience in a business environment, school project, or part-time job would be an advantage.
The most important qualities are a willingness to learn, good attention to detail, and a positive attitude. In return, you’ll gain practical workplace skills, learn how different parts of a business work together, and become part of a supportive team where you can grow and develop.
Training:Level 2 Customer Service Practitioner.Training Outcome:On successful completion of the apprenticeship, there may be the opportunity to be offered a permanent role within the business.Employer Description:About this companyParagon Training specialises in producing up-to-date and comprehensive health and safety training video packages. We supply a professional range of safety video training programmes - with over 4,000 different health and safety videos available. We offer our clients a plethora of safety training solutions including safety training Videos, a variety of E-Learning, PowerPoints & Posters, while we can also provide an in-depth consultancy service incorporating appropriate safety training courses. We have over 20 years’ experience supporting apprentices to develop their skills and careers, with many progressing to high level roles in successful companies.Working Hours :Monday to Thursday, 9:00am to 5:00pm and Friday, 9:00am to 4:00pm.Skills: Honest,Initiative,Willing to learn....Read more...
We have a new opportunity for a Product Manager to be join a sought-after employer of choice in Banbury, on a full time, permanent basis. This position will be responsible for owning and driving the success of selected product ranges, ensuring the effective implementation of product and marketing plans to optimise revenue, margin growth, and competitive share. The role balances strategic product management with hands-on operational execution, providing exposure to both UK and international stakeholders. This position is full time Monday to Friday, permanent and offers hybrid working too.
This role would suit an Assistant Product Manager looking for a step forward, or a Product Manager looking for a varied, broad and exciting new opportunity.
As Product Manager, you will be responsible for:
Driving success of selected product categories, delivering revenue, margin, and market share growth
Developing and executing category plans, covering market analysis, range strategy, pricing, promotions, and segmentation
Leading product launches, coordinating cross-functional teams and ensuring on-time go-to-market delivery
Supporting the planning and delivery of targeted marketing campaigns, collaborating with Marketing Communications to reach key customer groups and channels
Analysing performance and competitors, translating insights into actionable recommendations
Managing UK product data, including certifications, images, instructions, and packaging approvals
Acting as UK product champion, collaborating with Sales, Marketing, and international stakeholders
Supporting sales and marketing activities, including product training, presentations, and content creation
Resolving product issues, working with UK support and German Product Management teams
Developing deep understanding of customer needs and buying behaviours, using market research, customer engagement, and field insight to inform decisions
Managing product lifecycle and portfolio, proactively identifying opportunities to improve, simplify, or discontinue ranges to maximise profitability and relevance
As Product Manager you must be/ have:
Degree in Marketing / Business (preferred)
Product and marketing experience within a fast-moving business
A keen interest in product management and passion to improve
Confident and strong communicator
Analytical, confident, structured and methodical
What's in it for you?
This is a great opportunity to join a market leader, who offers a collaborative culture. The salary is £42,000, the hours are 37.5 hour per week, Monday - Friday, with hybrid working available. You will also receive 26 days holidays plus bank holidays, study support, critical illness cover, sick pay, staff discounts and plenty of social events.
....Read more...
Main Responsibilities and Tasks
To Act in a Professional Manner at ALL Times.
To develop the ability to handle various tasks simultaneously and adapt to changing priorities and urgencies.
Customer Care
Processing sales orders onto the company's ERP system.
Sales order checking and validation.
Answering phones and managing incoming emails, responding directly or directing appropriately.
Keeping customers updated throughout the full order cycle.
Supporting the coordination and response to customer queries and concerns.
Actioning responses in a prompt and professional manner.
Providing general administrative support and front of house duties as required.
Commercial / Buying Exposure
Assisting with processing purchase orders within the ERP system.
Supporting the tracking of outstanding purchase orders and deliveries.
Liaising with suppliers regarding order acknowledgements and updates.
Supporting the maintenance of supplier information within the ERP system.
Planning Exposure
Providing support for the Commercial Manager where required.
Assisting with basic planning and order tracking activities.
Supporting communication between departments to ensure customer requirements are met.
General Responsibilities
Documenting processes and supporting updates to standard operating procedures.
Achieving tasks within set timeframes to meet departmental targets.
Supporting continuous improvement within the department.
Carrying out any other reasonable tasks as requested by the Commercial Manager or Commercial Director.
Observing Health & Safety and manual handling regulations.
Ensuring all company directives, policies and procedures are adhered to.
Maintaining 5S and general housekeeping standards.
Adhering to the practices detailed in the employee handbook.
Training Outcome:To become a fully trained and qualified in business administration and customer care with Nordell.Employer Description:Nordell say:
Nordell is one of the UK’s leading plastic injection moulders, delivering plastic injection moulding services that help businesses turn ideas into engineered plastic components built for lasting value.
From our state-of-the-art facility in Worthing, West Sussex, we combine technical expertise, automation and sustainability to achieve dependable results from concept design and tooling through to full-scale production.
Our injection moulding operations run in a clean, controlled production environment, supporting improved consistency, surface finish and technical performance across every component we produce.
We help manufacturers bring better products to market faster, with repeatable quality and a reliable UK partner they can trust.Working Hours :8.00am-5.30pm Monday to Thursday.
8.00am to 12.30pm Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
You will be supported through structured training, mentoring from experienced engineers, and ongoing professional development to help you build a long-term career within the company.
Our systems include but are not limited to:
Fire alarms
Intruder alarms
CCTV
Access control
Emergency lighting
Fire extinguishers
You will be the face of the Company to our customers and will therefore deliver a high standard of customer care and service while continuing to learn and develop.
Assist with troubleshooting, installation, maintenance, and repair on designated equipment, with guidance and supervision where required
Support preventative maintenance and field modifications while building technical competence
Maintain up-to-date administrative responsibilities such as customer service logbooks, internal PDA reporting, and compliance paperwork
Maintain effective communication with customers and the office to ensure resolution and proper follow-up
Learn to maintain tools and test equipment and ensure they are properly calibrated
Adhere to Health & Safety and all other applicable regulatory requirements at all times
Support the identification of sales opportunities and collaborate with the sales team
Participate in the emergency out-of-hours standby rota as appropriate to your training stage
Training:Fire Emergency and Security Systems Technician Level 3.
The apprentice will spend a week at Bradford College every 6 weeks (Block release), the rest of the time will be spent with the employer.Training Outcome:
Opportunities to gain industry-recognised certifications such as ECS, IPAF, and PASMA
A clear development pathway with opportunities to progress into a fully qualified engineer role and beyond
Continuous professional development (CPD) to keep your skills up to date with evolving technologies
Employer Description:At Checkmate Fire, our focus is on maintaining customer relations through a ‘right first time’ ethos, and quality driven approach.
As the UK’s specialist passive fire protection company and founder members of the BRE/LPCB passive fire protection certification scheme, we deliver a full turnkey service, from initial assessments and surveys, through to full pre-planned maintenance packages. For over three decades, we’ve served a growing list of industries with the same reliable, ethical, quality service that makes us the most trusted contractor in specialist passive fire protection.
Checkmate provides:
Compliance - through inspection, fire risk assessments, surveys, pre-planned maintenance, and consultancy servicesSolutions - for 3rd party accredited installationsWorking Hours :Monday - Friday 8:00am - 5:00pm rota basis.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Patience,Physical fitness....Read more...
JOB DESCRIPTION
Title: Technical Service
Location: Conyers, GA
Summary:
As Technical Service for Prime Resins
(a division of Carboline),you'll be the front-line expert supporting job startups, inspecting coatings, and solving challenges. You'll also contribute to in-house testing, equipment upkeep, and product evaluations-helping drive innovation and excellence in protective coatings.
Minimum Requirements:
Bachelor's degree in a technical discipline or equivalent relevant experience
0-5 years of technical service or related experience
Preferred: NACE Certified Coatings Inspector (CIP)
Physical Requirements:
Ability to lift up to 75 pounds
Regular exposure to chemicals, including but not limited to: Amines, Polyamides, Isocyanates, Epoxies, Alkyds, Acrylics, Certain inorganic compounds.
Required use of appropriate personal protective equipment (PPE)
Must successfully complete annual respirator medical evaluations and pulmonary function testing in compliance with OSHA requirements
Essential Functions:
Provide technical support for Prime Resins products and equipment, including phone support, on-site troubleshooting, and job startups at customer and company locations.
Design, build, modify, and improve application and production equipment; perform equipment repair, preventative maintenance, and general facility equipment support as needed.
Train customers and internal teams on proper equipment operation, maintenance, and application best practices (in-house and on-site).
Demonstrate strong knowledge of coating and lining product properties, application methods, and performance considerations; support system and equipment recommendations.
Collaborate with Sales, R&D, Quality, Marketing, and Technical Service team members to support customer needs, product improvements, and issue resolution.
Support sales presentations and customer meetings requiring technical expertise; provide field feedback and document findings as appropriate.
Assist with Health and Safety initiatives and promote company safety and quality standards.
Represent Prime Resins and Carboline professionally with customers, vendors, and industry partners.
Who We Are:
Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously.
Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
"In order to be the best, we must hire the best."Apply for this ad Online!....Read more...
As an apprentice, you’ll gain hands-on experience and structured training to build a long-term career with Virgin Media O2. From day one, you’ll develop the technical and commercial knowledge needed to collaborate with Sales & Commercial teams as well as Solutions Architects and other areas of Virgin Media O2, supporting the design of tailored solutions for real business customers. Day-to-day, you could be:• Developing knowledge of our product portfolio and applying it to real customer needs• Building relationships with new and existing business customers• Assisting Sales Engineers and Solutions Architects on bids and solution design• Learning to align technical solutions with our customers’ requirements and their business’s objectivesTraining:This apprenticeship gives you the opportunity to become skilled in your role, and combines on the job learning and academic study, where you’ll spend approximately 20% of your working hours completing learning with one of our training providers.Training Outcome:Not only will you be working towards a Level 4 Network Engineering Apprenticeship, but you’ll be supported every day to learn the skills needed to thrive with us, leading to a Sales Engineer Executive role at Virgin Media O2.Employer Description:We’re Virgin Media O2. For over 20 years, we’ve grown our business on pioneers and big thinkers – and we remain at the cutting edge of fibre-optic broadband today. Through our multi award-winning services, we connect millions of homes and businesses across the UK and Ireland. When it comes to employment vs education, our Apprentice Schemes don’t make you choose! We’re about supporting the wellbeing of our people, empowering you to learn and grow your potential, and making sure you bring your authentic self to work, every single day. Don’t believe us? 94% of our Future Careers workforce would recommend Virgin Media O2 as a great place to work! We know what it means to be part of a team. Your job is more than the role you have, and we’re here to support you. We’re one team, with three values: • We’re brave. We all play a part in making things happen for our customers and each other. Learn from your setbacks and push yourself to be the best you can be. • We’re real. Our purpose keeps us true and transparent, as we delivery on our promised to each other and our customers. • We’re together. We’re a high-performing team. Inclusivity and our customers come first in everything we do. An apprenticeship with us will give you the opportunity to become skilled in your role, and it combines on the job learning and academic study. You’ll spend approximately 20% of your working hours completing learning with one of our training providers and at the end of the programme, you’ll receive a nationally recognised qualification! Our Apprenticeship schemes are designed to give you the knowledge, skills, experience and exposure needed to make it big. We’ve got unmissable opportunities across all areas of our business, so there’s bound to be a role for you. Join us on one of our Apprenticeships and let’s grow together!Working Hours :37.5hrs, Mon-Fri, 9am-5pmSkills: Communication skills,IT skills,Attention to detail,Analytical skills,Team working....Read more...
Company Description:
Electrical4Less are a family-run, independent electrical trade counter based in Fulham, London, SW6 1RP. Founded by an experienced electrician, we are committed to offering high-quality service and trusted products. Whether you visit us in-store or shop online at Electrical4Less, our friendly team is here to make your shopping experience smooth and hassle-free.
Summary of the Apprenticeship Role:
As a Trade Supplier Apprentice, you will be working in all aspects of the business from Warehouse duties such as picking and packing orders to Trade Counter sales either face to face or online orders and working with our online platforms to customers via email/WhatsApp etc. This is a fantastic opportunity for someone like you to start your career in the Electrical Wholesale sector.
We are looking for a highly motivated apprentice to join our busy branch. After full training, responsibilities will include:
Managing stock in and out
Picking and packing customer orders
Liaising with customers on the trade counter
Taking payments
Sales calls to customers/suppliers
Processing orders on the computer system
Emailing and Working with our online systems
General paperwork/admin
Answering customer enquires
Learning about Electrical Wholesale and products
Heaving lfiting will be involved
Training:
As an apprentice, you will complete a Trade Supplier Level 2 qualification with a national training provider
Your apprenticeship training will focus on your job, is completed at the workplace, and you will be allocated a tutor and a study session in your working week
Components of the Trade Supplier Level 2 Apprenticeship:
Competence/Knowledge-based qualification
End Point Assessment - Final Knowledge Test, Observation and Discussion
Training Outcome:Excellent opportunity for the right person upon successful completion of the apprenticeship.Employer Description:EDA learning and development will employ you on behalf of this employer. We are a Flexi-Job Apprenticeship Agency who support and guide you whilst you are completing your apprenticeship within the Branch Location.Working Hours :Monday - Friday, 8.00am - 5.00pm, with 1-hour lunch.Skills: Communication skills,IT skills,Organisation skills,Number skills,Physical fitness,Timekeeping,Eager to gain a qualification....Read more...
This role focuses on recruiting for senior finance positions, where quality and relationship building are key.
You will be responsible for identifying and engaging high-calibre candidates, developing strong relationships with clients, and working closely with businesses to understand their hiring needs.
Duties will include:
Source and headhunt senior finance professionals for key roles
Build and maintain strong relationships with clients and candidates
Conduct interviews with candidates over the phone and via Teams
Reach out to potential talent via LinkedIn and other platforms
Proactively search for and engage high-quality senior candidates
Carry out cold calling to engage new candidates and develop business opportunities
Hold Teams meetings with potential clients to discuss requirements and opportunities
Understand client requirements and provide tailored recruitment solutions
Manage the end-to-end recruitment process from brief to placement
Present suitable candidates to clients and coordinate interviews
Negotiate offers and manage the offer process
Maintain accurate records and update the CRM system
Deliver a high-quality, professional experience for both clients and candidates
Training:
Teaching and learning the skills, knowledge and behaviours to be a competent Sales Executive
Training Outcome:
This role offers clear progression into a Recruitment Consultant position, with ongoing training, development, and opportunities to advance into senior or management roles within a reputable and growing business
Employer Description:The Niche Partnership is all about getting to know great accountancy & finance professionals and bringing them together to make exceptional finance teams. Our methodology is consistent, yet welcoming a fresh perspective. We understand that one size does not fit all and to find your niche we provide bespoke solutions. We believe in humanising the process, listening very carefully to your specific needs and long term goals. Living our values each and every day means we maintain the excellent standard of delivery we pride ourselves on. We believe in honesty, collaboration and long-lasting relationships based on mutual trust and understanding. For us, it’s about on-going support throughout the entire journey of a person’s career.Working Hours :Monday - Friday, 8.30am - 5.30pm
(1 hour lunch)Skills: Communication skills,Customer care skills,Initiative,IT skills,Organisation skills,Problem solving skills,Sales Skills,Team working....Read more...
Key Responsibilities:
Providing day-to-day administrative support to the Sales Manager
Assisting with data entry, and reporting.
Supporting quotations, proposals, and commercial documentation.
Maintaining client, contract, pricing, and compliance records.
Supporting invoicing, purchase orders, scheduling, and job tracking.
Handling calls, emails, meetings, and general office administration.
Using social platforms to advertise our products and having the knowhow to do this is beneficial.
Training:Training will be delivered on MIS Teams by the Heart of Yorkshire Education Group. In addition you will be assigned an assessor who will support and guide you through the apprenticeship. Training Outcome:Opportunity to become a permanent member of staff Employer Description:The company was established in 1963 by the founder’s grandfather and has a proud tradition of producing high‑quality coldrooms, many of which remain in service today. The business manufactures and installs coldroom panels for the cold storage industry and is supported by a loyal, long‑standing team. Working Hours :Monday to Friday 8:30am to 4:30pmSkills: Administrative skills,Number skills,Team working....Read more...
Ensure vendor invoices are correctly coded and authorised
Prepare payment runs and maintain supplier accounts
Post vendor payments to the system and allocate on accounts
Assist with checking and processing credit card returns, cash expenses and overseas banking
Provide banking support including cash allocations
Reconcile supplier statements
Resolve supplier queries in a timely manner
Reconcile goods in, goods receipt account
Training:Business Administrator Level 3.Training Outcome:
Comprehensive training and development programmes
Career advancement opportunities within a growing multinational company
Employer Description:Megger operates through three legal entities and supports multiple profit centres through Dover. Megger Instruments Limited (MIL) is the manufacturing company in Dover; Megger Limited is a UK and International sales company and Megger Group Limited being Meggers global head office. The transactions for all three companies as well as the full finance support for the trading companies is combined in one Finance team.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,Creative,Collaborative,Customer Relevant,Confident,Consistent....Read more...
Support with processing and reviewing of payroll hours across all group sites
Supporting with processing of payroll adjustments
Completion of daily and weekly bank reconciliation for all group bank accounts
Supporting the accounts assistants in maintaining the purchase and sales ledgers including allocations, reconciliations and general housekeeping
Assisting in administration of the group vehicle fleet
Supporting with the processing and paying of company expenses
Support with the production of customer statements and invoices
Training:Accounts or Finance Assistant Level 2.Training Outcome:Chance to progress to the AAT level 3. Employer Description:We create close-knit communities where people from all backgrounds feel welcomed and valued. Whether you’re starting your care journey or have decades of experience, you’ll find your place here. Our teams come from teaching, hospitality, retail and other fields. Growth happens when you feel you belong, and everyone belongs at Berkley.Working Hours :Monday - Friday 9am - 5pmSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative....Read more...
All About UsWe are looking for a Manager, Brand & Communication who is responsible for campaign creative, branding, and design projects at the PNE.All About The RoleWho we are…The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences. At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community. The PNE’s Sales, Marketing & Business Development Department oversees the company’s marketing, corporate partnerships, group sales, facility sales, business development and TicketLeader. Our team are hardworking and motivated individuals that have a passion for the Events Industry and the PNE. The Manager, Brand & Communications, reports to the Director of Marketing and is responsible for campaign creative, branding, and design projects at the PNE. The Manager is responsible for developing marketing programs to drive ticket sales, elevate the look of the site, and increase brand affinity amongst key stakeholder groups. They will play a key role across the entire organization by facilitating the communications strategy as it pertains to content, platforms, and audience groups both internally and externally. This position will work with key internal stakeholders to centralize and focus on messaging across guests, clients, suppliers, partners and employees. Why join our team?
Inspires an exhilarating and fun-loving workplaceSupports a flexible work environmentInnovates in both concept and processThrives and promotes a fast-paced sales & marketing cultureCollaborate with all departments in a positive and proactive wayProud to be a part of the growth of one of Vancouver’s most iconic institutionsProud to be ranked in the top 10 as one of BC’s most loved brands – BC Business 2020
What will you do this year? In your role as Manager, Brand and Communications your primary accountabilities will be to:
Understand the vision and standards of the PNE corporate brand and sub brands and champions it across the companyResponsible for overall look of the site through site enhancements such as signage, banners, building wraps, food & beverage naming and design, providing direction on materials and colours for renovations, and naming and design of new rides.Plan and produce all signage, printed materials and site look initiativesInspire team to maximize their potential and productivity through optimization of processes and technology.Member of and owns relationships with tourism industry – shares and gathers information and ensures that PNE brands are promoted through the industryOversee all community communications including newsletters, website content, social content and provide exceptional neighborhood-guest experience. Provides a fresh outlook on broader communication strategy for the organization. Establishes interdepartmental relationships to help support ongoing communications partnerships. Oversees and evaluates the organization’s internal communications performance on a regular basis, establishes proper measures of performance, and as needed provides feedback for modification. Supports the PNE Media Relations and Government Relations leads to ensure that all key public messages are translated across key communication channels (internal and external business community relationships) to ensure consistency. Provides internal departments with external communication tools like key speaking points, frequently asked questions and organizational updates for their suppliers, clients, vendors, partners and guests. Oversee the planning, writing and management of the design, content, and production of the PNE Annual Report. Modeling the PNE’s core values of Excellence, Enthusiasm and Evolution and leading the team using CART (Communication, Accountability, Respect and Trust)
What else?
Must have a degree or diploma in marketing, corporate communications, public relations, or journalism.Must have at least 5-8 years of proven working experience in brand marketingKnowledge of unionized working environments and/or large decentralized teams is an assetAbility to have high understanding of the printing process and available materialsMust have strong analytical skills and data-driven thinkingUp to date with the latest trends and best practices in marketing and designAbility to foster effective working relationships with peers, subordinates, and external vendors.Strong communication skills both written & verbal, with firm attention to detail.Excellent writing skills and oral communication with the ability to easily establish new relationships internally and externally. Intellectual rigor to tackle complex comms and reputational issues and support the development of robust solutions.Ability to influence and affect change. Ability to model the PNE’s core values and lead the team to prioritize CART (Communication, Accountability, Respect and Trust) with the full PNE team.This is a hybrid role but must be available to work on-site at minimum 3-days/weekSuccessful candidates must undergo a Criminal Record Check•
Who are you?
Strategic and creativeResults-oriented collaboratorTactful change makerCommitted to striving for excellenceMotivated team playerAppreciates an environment that runs actively on weekdays, evening and weekends all year
Where and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $75,000- $90,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca. ....Read more...
Assist the Finance Team with ad hoc financial tasks
General administrative duties and support to the Goodwille team
Support in raising, issuing, and booking sales invoices to the relevant ledgers in Xero
Support in processing purchase invoices on Dext & Approval Max
Support in processing employee expense claims using a range of systems, from paper-based to various cloud-based tools
Support in setting up and processing bank payments
Support in minute and note taking for the business
Training:
Accounts or Finance Assistant (level 2) Apprenticeship Standard
AAT Level 2 Certificate in Accounting
You will attend training provided by Coventry and Warwickshire Chamber Training once a week, Commerce House, 123 St Nicholas Street, Radford, CV1 4FD
Training Outcome:
A permanent role within the business with career progression and the opportunity to complete AAT level 3
Employer Description:For over 25 years, Goodwille have helped hundreds of businesses from a variety of different industries, understand and navigate the complexities of UK business culture. From setting up your company in the UK to ongoing support with accounting, payroll and more, we offer a range of professional business services to ensure that your new UK establishment or subsidiary is properly administered, managed and monitored. For optimal efficiency, at Goodwille all your business needs are coordinated seamlessly through one company.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Please look at the employer website https://www.cdrpumps.co.uk/ to find out more about this employer.
The role is ideal for individuals looking to build a strong foundation in mechanical engineering, machining, and maintenance practices within a fast-paced, safety-critical environment.
Key Responsibilities:
Assist with the maintenance, repair, and build of pump systems, including stripping, inspection, rebuilding, and performance testing in line with engineering specifications.
Support fault finding, diagnostics, and failure analysis of pumps and associated components, progressively taking on greater responsibility.
Carry out component manufacturing and machining tasks, including turning, milling, drilling, and minor modifications using manual machinery (e.g. lathes).
Participate in the assembly, alignment, and installation of rotating equipment, ensuring accuracy and reliability.
Undertake minor fabrication and welding tasks under supervision where required.
Maintain high standards of workshop safety, housekeeping, and compliance with company and regulatory requirements.
Systems & Documentation:
Ensure full traceability of components, materials, and processes throughout the repair and manufacturing lifecycle.
Accurately record all work using the company’s ERP system (SAGE), keeping records up to date.
Assist with technical documentation, reporting, and basic design updates, including the use of AutoCAD where applicable.
Working Environment:
Support engineering operations servicing top-tier COMAH sites, adhering to strict safety, quality, and regulatory standards.
Work closely with experienced engineers, gaining exposure to best practices across multiple engineering disciplines.
Expectations:
Demonstrate a strong willingness to learn and develop practical engineering skills.
Work methodically with attention to detail, particularly in documentation and traceability.
Follow instructions while progressively developing independence, initiative, and problem-solving ability.
Maintain high standards of professionalism, punctuality, and safety awareness.
Contribute to continuous improvement within the workshop environment.
Skills & Attributes:
Interest in mechanical engineering and manufacturing processes.
Basic understanding of (or willingness to learn) machining techniques such as turning and milling.
Good communication and teamwork skills.
IT literacy, with an interest in ERP systems and CAD software.
Training & Development:
Structured on-the-job training combined with a Level 2
Engineering Operative apprenticeship qualification.
Exposure to a wide range of engineering disciplines and real-world industrial applications.
Ongoing support and mentorship from experienced engineers.
Long-term career progression opportunities, including potential pathways into technical, sales, or commercial roles.
Summary:
This apprenticeship offers a comprehensive introduction to engineering within a specialist pump service environment. The successful candidate will gain valuable, transferable skills while contributing to high-quality service delivery in critical industrial sectors, with clear opportunities for long-term career development.
Training:
Level 2 Engineering Operative - Mechanical Manufacturing Pathway.
Functional Skills in English or maths if required.
Training Outcome:Looking to sustain the individual to remain as an engineer on the shop floor or to support customers as part of the sales team on completion of the apprenticeship.Employer Description:Independent Chemical Pumps ManufacturerCDR Pumps designs and manufactures robust chemical process pumps for the chemical, nuclear, pharmaceutical and other industrial sectors, with over 60 years of expertise and a UK presence since 1998.Working Hours :Monday – Thursday 08.30 – 17.00 and Friday 08.30 – 15.00 (with half an hour lunch each day).Skills: communication skills,Enthusiastic,team player,Hard working,IT skills....Read more...
Handle customer enquiries by phone and email, providing accurate product and delivery information
Process orders, returns and account queries using our internal systems
Support the sales team with quotes, follow-ups and customer outreach
Keep customer records up to date and help maintain our CRM
Assist with general admin tasks across the department
Contribute to team projects and continuous improvement initiatives
Complete your apprenticeship coursework, with six hours per week dedicated to your studies
Training Outcome:Real progression opportunities as you grow with the business.Employer Description:Catering24 is a family-run UK supplier of catering supplies, food packaging and catering equipment. We've been serving businesses since 1992. You'll be part of the team that keeps our customers coming back.Working Hours :Monday to Friday, 08:45 - 17:00.
1-hour lunch break per day.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative....Read more...
Park Electrical:
Park Electrical Distributors has over 30 years of experience and expertise in the wholesale industry. As the largest privately-owned wholesaler in the North East, we are focused on delivering the very best in service, value and quality. With an adaptive and forward-thinking company ethos we ensure that we meet our customer needs in every aspect of electrical wholesale, supply and solution-based services.
One of our biggest strengths is the knowledge and experience held within our Lighting Design department, covering all aspects of the industry, adding real value to our core services. Park Electrical Distributors is the ideal choice for both small and large-scale projects which require all types of solutions.
We are looking for a highly motivated apprentice to join our busy office. After full training responsibilities will include:
Raising quotations
Supporting engineers with technical information
Quantifying drawings to tender projects
Calling customers and suppliers
Collating information from various parties to assist bid processing
Answering the phone
Emails
Photocopying
Filing
Training:Completing a Business Administration Apprenticeship Lv3, consisting of:
Knowledge and Competence qualification in Business Administration at Level 3
Functional Skills in maths and English if required
End point assessment - Final test and observation and project.
The vocational and academic training aspects are separated and delivered by separate teams.
The vocational training and assessment is conducted, more often than not, on site according to the employers wishes.
Notice of dates is agreed well in advance of a site visit. Training and assessment is conducted both on and off the job, according to the needs of the course and the learner. Every effort is made to ensure the best result is achieved by the learner.Training Outcome:Opportunities that could arise after the apprenticeship are:
Sales Team Member
Sales Rep
Office team leader
Employer Description:EDA learning and development will employ you on behalf of this employer. We are a Flexi-Job Apprenticeship Agency who support and guide you whilst you are completing your apprenticeship within the Branch Location.Working Hours :Monday - Friday 8.00am - 5.00pm = 40 hours (with a 1-hour lunch break).Skills: Communication skills,Problem solving skills,Number skills,Team working,Initiative,Timekeeping,Enthusiasm,Keen to work and study....Read more...
Provide administrative support to various departments, including finance, data/information management and marketing.
Checking and processing of supplier invoices.
Completing basic data entry and data cleaning tasks.
Assist in the alignment of information across the company’s systems.
Support the preparation of internal and/or external distribution of weekly and monthly programme data.
Assist in the production of various reports that summarise the company’s sales activity, the status of projects and programmes, and the company’s activities.
Supporting with the addition and updating of online store product listings.
Training:
The Business Administration Level 3 Qualification is delivered 100% online.
Online learning will be delivered in 2 hour sessions.
A personal coach is allocated for the duration of the apprenticeship offering training, support and feedback.
Training Outcome:
Potential full-time role following successful completion.
Employer Description:Everything ICT operates a public sector framework agreement for the procurement of information and communication technology (ICT).
A framework agreement is an arrangement that a ‘contracting authority’ (e.g., a public sector buying organisation) makes with suppliers of goods, works or services. It sets the terms under which you can make purchases from suppliers.
Everything ICT was originally set up to support schools, Multi-Academy Trusts and Local Authorities supporting schools.Working Hours :Monday to Friday, between 9am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Prioritisation skills....Read more...
Are you a recent graduate (2025 or 2026), or an earlyâcareer professional, looking to start a career that combines people, performance, and progression?
At Hyper Recruitment Solutions (HRS), we change lives through science, and that includes the careers of the people who work with us. We are hiring an Associate Resourcing Consultant to join our training academy based at our Loughton, Essex headquarters (East London, Zone 6, Central Line).
Our academy has developed multiple awardâwinning recruiters, with the most recent achievement being Temporary Recruiter of the Year 2026. This is an entryâlevel role focused on building strong talent acquisition skills, with a clear longâterm pathway into either full 360 recruitment or leadership roles within our resourcing teams.
Our office is a modern, highâquality space designed to support collaboration, learning, and high performance. This is a fullâtime, officeâbased position.
The Role
As an Associate Resourcing Consultant, you will be trained to identify, engage, and assess highâcalibre professionals within the life sciences sector. Working closely with experienced consultants and leaders, you will play a key role in delivering talent into roles that directly impact science, healthcare, and medicine.
Training is led by people who have progressed their careers at HRS and gone on to achieve industry recognition, giving you practical, realâworld development from day one. What You Will Do
- Source, engage, and assess skilled life sciences professionals
- Build strong candidate relationships and market knowledge
- Support client hiring processes through highâquality delivery
- Influence outcomes using communication, insight, and professionalism
- Develop through structured training, coaching, and onâtheâjob learning
- Take ownership of your performance, progression, and earning potential
Why Join HRS
HRS is a valuesâled recruitment business with a strong reputation across the Life Sciences. We invest heavily in developing our people, reward performance, and provide clear progression for those who show ambition, resilience, and accountability. What You Will Get
Structured training delivered by awardâwinning recruiters and leaders
Clear progression with role and reward reviews every six months
Uncapped commission linked directly to performance
A culture built around Passion, Innovation, Excellence, and Tenacity
Annual awards and recognition events hosted by Ricky Martin and Lord Alan Sugar
High achiever incentives, including trips to Ibiza, Amsterdam, Hvar, and skiing in the Alps About You
You do not need recruitment experience, and your degree subject is not restrictive. We welcome applications from graduates across life sciences, business, and other disciplines, as well as earlyâcareer professionals.
What matters most is your attitude, work ethic, and proven experience communicating with people in a professional setting. You are likely to succeed if you can demonstrate:
- Proven workâbased experience in a customerâfacing role, ideally within sales, consultancy, or highâend service environments
- Regular communication with customers, clients, or stakeholders as part of your role
- Experience working towards targets, KPIs, or measurable outcomes
- A naturally driven and competitive mindset, motivated by achieving results and personal goals
- A positive, resilient personality with a genuine desire to learn and progress
Please note: HRS is unable to provide visa sponsorship, so applicants must have the right to work in the UK without restrictions, now or in the future.
Key Words: Resourcing Consultant / Recruitment Consultant / Associate Recruiter / Sales / Life Science Recruitment / Delivery Consultant / Talent Acquisition / #LI-DNI ....Read more...
JOB DESCRIPTION
Job Title: Director of Customer Service, Product Support & Technical Service
Company: Rust-Oleum
Location: United States (Hybrid or On-Site depending on business needs)
Department: Customer Experience / Technical Services
Reports To: Vice President, Sales
Position Summary
The Director of Customer Service, Product Support & Technical Service leads the strategy, performance, and continuous improvement of all customer-facing support functions for Rust-Oleum. This role oversees customer service operations, product support, and technical service teams to deliver exceptional customer experiences across professional contractors, retail partners, distributors, and consumers.
The Director ensures customers receive accurate product guidance, technical troubleshooting, and responsive service across multiple channels, while also translating customer insights into actionable improvements for product development, quality, marketing, and operations.
Key Responsibilities
Customer Service Leadership
Develop and execute the overall customer service strategy aligned with company growth and brand reputation goals.
Lead and manage multi-channel support operations including phone, email, chat, digital platforms, and retail support.
Establish service standards, KPIs, and operational processes that ensure fast, accurate, and customer-centric support.
Drive initiatives that improve Customer Satisfaction (CSAT), Net Promoter Score (NPS), and first-contact resolution rates.Product Support & Technical Services
Oversee product support teams that assist customers with application guidance, product compatibility, troubleshooting, and best practices.
Manage technical experts who support complex inquiries from contractors, retailers, distributors, and industrial customers.
Ensure accurate technical documentation, FAQs, troubleshooting guides, and knowledge base content.
Partner with R&D and Product Management to communicate field insights, product performance feedback, and improvement opportunities.Customer Experience & Process Improvement
Analyze customer interaction data to identify trends, recurring issues, and opportunities to improve products, packaging, instructions, and support materials.
Implement technologies such as CRM platforms, knowledge management systems, and AI-assisted service tools.
Standardize workflows across customer service and technical service teams to improve efficiency and scalability.Cross-Functional Collaboration
Partner closely with Sales, Marketing, Product Development, Supply Chain, Quality, and Manufacturing to resolve customer issues and improve product experience.
Support major retail partners and distributors by ensuring strong technical support and service responsiveness.
Represent the voice of the customer in internal strategic discussions.Team Leadership & Development
Lead, coach, and develop a high-performing team of customer service managers, technical specialists, and support staff.
Establish training programs that ensure strong product knowledge and consistent service delivery.
Foster a culture focused on customer advocacy, problem-solving, and continuous improvement.Performance & Reporting
Develop service metrics dashboards and report performance to executive leadership.
Manage department budgets, staffing plans, and operational resources.
Drive operational excellence through automation, workflow optimization, and service innovation.Qualifications
Education
Bachelor's degree in Business, Engineering, Chemistry, Operations Management, or related field required
MBA or advanced degree preferredExperience
10+ years of progressive leadership experience in customer service, product support, or technical service
Experience supporting manufacturing, coatings, building materials, industrial products, or consumer goods
Proven success leading large service teams and multi-channel support environments
Experience implementing or managing CRM and customer experience platformsSkills & Competencies
Strong leadership and team development capabilities
Ability to translate complex technical information into customer-friendly solutions
Data-driven decision making and service performance management
Excellent communication and cross-functional collaboration skills
Strategic thinker with operational execution abilityPreferred Experience
Experience with technical products requiring application support (coatings, chemicals, construction materials, or industrial products)
Familiarity with contractor and retail support environments
Experience integrating customer insights into product development and quality improvementsWhat Success Looks Like
Improved customer satisfaction and service responsiveness
Reduced product complaints through proactive support and education
Strong collaboration between service teams and product development
Scalable customer support systems that support business growth
Salary Target Range: $130,000 - $175,000, Bonus Eligible
After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after five years of continuous service.
Rust-Oleum is an equal-opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or other protected class.Apply for this ad Online!....Read more...
