Finance Operations Executive (6-Month FTC)

Finance Operations Executive (6 month FTC)

Location: London (Central)

Salary: Up to £40,000 per annum + Benefits

Sector: International SaaS / Sustainability Technology

The Opportunity
We are seeking a highly organised and customer-focused Finance Operations Executive to join our Global Customer Finance Operations team. This role is vital in supporting our Order-to-Cash processes during a period of significant operational demand.

You will sit at the heart of our revenue operations, splitting your time evenly between managing UK & North America collections and supporting our Order Desk & Subscription Invoice Management functions. This is a cross-functional role where you will collaborate closely with Sales, Customer Success, and Billing teams to ensure accuracy and keep revenue flowing smoothly.

Your Key Responsibilities
Collections (50%)

Manage a dedicated ledger of UK and North American customers to ensure payments are received on time. Utilize AI-driven platforms to prioritize your outreach and manage workflows with high efficiency. Resolve payment issues through professional phone and email communication to address overdue balances. Monitor financial health by reviewing aging reports, identifying risks, and escalating concerns as necessary. Maintain meticulous records and follow established dunning processes consistently.

Order Desk & Billing Support (50%)

Ensure billing accuracy by reviewing order forms, subscriptions, renewals, and contract amendments. Execute clean billing cycles in partnership with the Subscription Invoice Management team. Investigate customer queries regarding pricing, contract terms, missing POs, or data discrepancies. Maintain data integrity across CRM and finance systems for all customer and subscription data. Drive process improvements by collaborating with Sales and Customer Success to prevent recurring billing errors.

What You’ll Bring

Professional Experience: Proven background in collections, billing, accounts receivable (AR), or order management. Communication: Strong interpersonal skills with the confidence to handle high-volume customer interactions. Operational Excellence: A detail-oriented approach with the ability to manage competing deadlines independently. Technical Aptitude: Comfortable navigating various systems; previous CRM or ERP experience is a significant plus. Mindset: A proactive, problem-solving attitude with a focus on delivering a great customer experience.