Practice Manager Jobs Found 453 Jobs, Page 19 of 19 Pages Sort by:
Apprentice – Customer Support Executive
You’ll be joining a team with well-established colleagues, who will be able to support you to make your mark quickly. We are particularly keen to hear from candidates able to start quickly, with a level head and a keenness to learn. Reporting directly to the Customer Support Manager, the role’s key focus is ensuring customer satisfaction. The team prides itself on responding to all inbound enquiries in line with business process policies and SLAs. This involves direct engagement with the customer which will include building product quotations, technical and administrative support, website walk-throughs, product guidance and licensing advice. This role also provides central purchasing support across the division, as well as administrative support to the Sales team and occasionally to the Exec team. You’ll be involved in capturing opportunities for improvement, insights and intelligence from customers. Communicating these back to the business so we can provide the best possible experience for our customers is key. To deal with initial enquiries from our customers (by phone, email and live chat) who use our online map shop to access and download a wide range of mapping data. These customers will vary from domestic “one-off” purchasers to regular business users who may require our services on a daily basis. To ensure customer issues are followed through to resolution or escalated within the business if needed. Assisting the sales team with the generation of quotations and, in some instances, supplying these directly to the customer, raising invoices, processing payments and contracts. Raising purchase orders as required across the division. Liaising with suppliers to obtain quotes and process orders. To participate in meetings within the Support Team. To accumulate useful feedback, relaying this to the Head of Operations, ensuring we continue to improve our products and services portfolio. To ensure a high standard of administration on our systems, which will involve adding new users, office locations, billing details and account permissions. An ongoing responsibility to learn and familiarise yourself with new products and services which are developed and launched. Assisting with the ongoing updates of documentation for customer Support processes. Welcoming office visitors & preparing meeting rooms as required. Adherence to Idox Information Security policies and protocols Training:This apprenticeship includes the completion of the Customer Service Specialist Level 3 course. Learning would be at Farnborough College of Technology, with college attendance for 1 day every other week during term time and will include an external assessment for completion. Training Outcome:Step into a varied and fulfilling position within our Customer Operations Team, where you’ll have great opportunities to develop your expertise and progress your career with Idox.Employer Description:Part of Idox plc, Idox Geospatial is a UK leader in location insight. From data to consultancy, or through our enterprise-class software platforms, we help to deliver a clear understanding of the risks and opportunities that organisations face every day. By bringing together a range of specialist geospatial companies and brands, we’re able to offer the most comprehensive location data services available. An unrivalled proposition for our customers that provides insight at scale and in detail. Together, we drive change. Because ultimately, we know that with location insight, there’s so much more that organisations can achieve. Geospatial insight has the power to transform. To deliver a strategic advantage. And to enhance decision-making at the highest levels. The Idox group also delivers specialist software solutions power the performance of government and industry, driving productivity and a better experience for everyone. Built around the user and designed in collaboration with experts who have worked through every detail of every process from end-to-end, our hard-working process engines deliver exceptional functionality and embed workflows that drive efficiency and best practice with a long-term focus for regulated environments. Through the automation of tasks, the simplification of complex operations, finding scalability as operations evolve, and more effective management of information, we help our customers harness the power of Digital, so they can do more. Idox employs around 700 staff in the UK and worldwide, including Europe, North America and Asia, so some travel to meet colleagues may be required. Working Hours :Full-time. Permanent.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Initiative,Can-do attitude,Time management,Use of MS Office ....Read more...
HR Executive
MinsterFB are looking for an HR Executive Graduate/Entry Level. To support our strong growth (50% increase in revenue and 33% increase in employees over the past 2 years), we are seeking an organised, people‑focused, detail‑driven individual to help strengthen and support our growing team. This is an ideal entry‑level role for a recent graduate looking to begin a career in HR, people operations or business administration. What's in it for you? 33 days holiday (including bank holidays)3pm finish on FridaysOption to work from anywhere in the world for up to 4 consecutive weeks per year3-month unpaid sabbatical after 3 years of serviceSupport towards CIPD qualifications You will work alongside an experienced HR Manager and will play a key role in supporting day‑to‑day HR processes within a supportive learning environment. This role is a hands‑on opportunity to develop HR and administrative skills while working closely with managers and employees across the business. The business is prepared to provide some support (financial and time) to facilitate achievement of CIPD qualifications if the successful candidate would like to work towards this. Key Roles & ResponsibilitiesYou will be: Supporting recruitment administration including posting roles, coordinating interviews and creating offer lettersAssisting with onboarding processes, including contracts and employee handbooks, welcome e-mails, day 1 induction and induction schedulingMaintaining accurate employee records and HR documentation including training recordsSupporting payroll and benefits administration with accurate data handlingAssisting with HR queries from employees and managersContributing to HR projects as the business continues to scale Key Skills Ability to work independently and to prioritise workloadConfident use of Word, PowerPoint and ExcelGood written and verbal communication skills Desired Qualifications Degree‑level qualification in a field that suggests an affinity with HR, Business, Psychology, People Management or AdministrationIf you are not a graduate you will be considered if you have a history of delivery in a similar environmentPrevious HR experience is not required as full training is given Key Personal Qualities MinsterFB are looking for somebody who is:Enthusiastic about people, culture and organisational development Keen to support the development of people best practice as befits a BCorp employer Thorough and consistent – able to ensure that all the “I”s are dotted and “t”s crossed time and again Willing to learn with a ‘can do’ attitude Works well both with and without input from othersMonday to Thursday: 9:00am – 5:30pmFriday: 9:00am – 3:00pm Location & Working Pattern During your first 4 weeks, you’ll be in the office full-time to get to know the team and businessThe role requires a minimum of 2 days per week in our Southwell office , outside of this, you can work from home while staying connected via Zoom and Microsoft TeamsWe’re a close-knit team, and regular in-person time is important to our culture. About MinsterFBMinsterFB works with some of the UK’s favourite brands such as Grenade, Yorkshire Tea, McVitie’s and Bisto to build their business on Amazon.MinsterFB is a Certified B Corporation. As such we’re part of a global community of businesses that meet high standards of social and environmental impact.How to ApplyIf this role is of interest please upload your CV via the link provided. We receive many CVs, so to ensure yours is read please include the words“I am able to work 2 days a week in Southwell”in your application, preferably in the subject line.MinsterFB values a diverse workforce. Women, people of colour, people with disabilities or neurodiversity, and members of the LGBTQ community are encouraged to apply. We believe an equitable and inclusive work environment and a diverse empowered team is key to achieving our mission. We are looking for candidates who can expand our business culture, are curious, plain‑dealing, action‑orientated, bring our whole selves to work and meet the requirements of the role. All else is secondary. We strive to provide all candidates with an equitable and accessible recruitment process. If we can offer accommodations for you in the recruitment process or you have feedback on how to make our recruitment more accessible, please let us know. ....Read more...
Senior Customer Service Manager - 12 month Fixed Term
About You12-Month Fixed-Term ContractHelp shape the future of customer experienceAre you passionate about delivering exceptional customer service and creating positive outcomes for customers, communities and stakeholders? You'll be an experienced customer service leader who combines strategic thinking with a practical, hands-on approach.You'll enjoy tackling complex issues, piecing together information from multiple sources and finding solutions that deliver the best possible outcome for customers and stakeholders.We're looking for someone who:Has significant experience in a senior customer service, customer experience or customer strategy leadership role, ideally within a complex organisation.Has experience managing complex correspondence, complaints or customer cases, often involving technical or sensitive issues.Can confidently write and review communications for a wide range of audiences, from general customer enquiries through to Executive and Government-level correspondence.Understands how to translate complex information into clear, accessible language that informs, reassures and builds trust.Is a confident and empathetic people leader who can build, coach and inspire high-performing teams.Leads with integrity, energy and a strong set of values.Has a continuous improvement mindset and understands how technology can be used to improve efficiency, effectiveness and customer outcomes.Understands how excellent customer service contributes to wider organisational and commercial objectives, balancing customer outcomes with business needs.Thrives on challenge and enjoys balancing strategic priorities with day-to-day operational leadership.Most importantly, you'll be someone who genuinely cares about customers, enjoys making a difference and wants to work in a role where you'll be challenged and valued in equal measure.About The RoleThis is an exciting opportunity to lead a highly respected customer correspondence, incident support and complaints team while helping to shape and deliver our strategic customer plan. You'll join an organisation already recognised for service excellence through the Institute of Customer Service's SERVICEMARK accreditation and play a key role in taking our customer experience to the next level.This is a role with genuine influence. You'll be trusted to balance strategic thinking with operational delivery, helping to embed a customer-focused culture across the organisation while ensuring we continue to provide fair, responsive and high-quality support to our customers.If you enjoy solving complex problems, bringing people together to find solutions and leading teams that make a real difference, we'd love to hear from you.As Senior Customer Strategy and Support Manager, you'll lead our established customer correspondence, incident support and complaints team and play a key role in bringing our customer plan to life.You'll be responsible for both the strategic direction and operational delivery of the service, ensuring we continue to meet the high standards our customers expect while identifying opportunities for improvement and innovation.Working closely with colleagues across the organisation, you'll help strengthen our customer-focused culture, use customer insight to drive change and ensure every interaction reflects our values and commitment to service excellence.Key responsibilities include:Leading the development and delivery of customer strategy and continuous improvement initiatives.Managing complex correspondence, incidents and complaints, ensuring fair, consistent and customer-focused outcomes.Overseeing formal communications with a range of audiences, including customers, stakeholders, local authorities, Government departments and Executive teams.Translating complex and highly technical information into clear, accessible and engaging communications.Identifying opportunities to improve efficiency, effectiveness and customer outcomes through process improvement, insight and technology.Leading, coaching and developing a high-performing customer-focused team.Building strong relationships across the organisation to influence and embed best practice in customer experience.Supporting the delivery of organisational and commercial objectives by ensuring customer needs, insight and experience inform service delivery and decision-making.We don’t expect candidates to meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!Why Join Us?This is an opportunity to shape how we engage with customers across the organisation while leading a team that already has a strong reputation for service excellence.You'll have the freedom to influence, improve and innovate, working alongside passionate colleagues who believe in putting customers at the heart of everything they do.If you're looking for a role where you can make a lasting impact on customers, services and organisational culture, we'd love to hear from you.To find out more about the role, please take a look at the job description. Role location: Hybrid working (on average 2 days working out of our Mansfield office) Schedule:Application closing date: 12th July 2026Sifting date: Monday 13th July 2026Interviews: w/c 13th and 20th July 2026(If you are unavailable on these interview dates, please make us aware and we will look at alternative dates)Security:Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.About Mining Remediation AuthorityWhy join us?Make a real difference with flexibility, long‑term security and support for life outside work.At the Mining Remediation Authority, you’ll do meaningful work that improves people’s lives and protects the environment, while building a sustainable and balanced career.Flexibility that fits your life – hybrid working and flexibility in how you manage your timeFinancial security for your future – including a pension with up to 29% employer contributionTime to recharge – 27.5 days’ annual leave plus bank holidays, with options to flex more daysSupport through life’s big moments – generous family leave and flexibility when you need it mostOpportunities to grow – funded learning, development and professional subscriptionsWellbeing support you can use every day – including a monthly wellbeing allowance, confidential support and practical health benefitsFind out more about our full range of benefits and what it’s like to work with us here Life pageAbout usAt the Mining Remediation Authority, we make a real difference to people and places across Great Britain. From managing mining hazards to protecting the environment, our work keeps communities safe. We’re also playing an exciting role in the future of energy, helping to unlock mine water heat as a sustainable source to support the UK’s net zero ambitions. Our people are knowledgeable, collaborative and committed to doing the right thing for each other and for the communities we serve.Why this mattersYou’ll be joining an organisation that’s proud of the impact we make. We’re supportive, inclusive and genuinely care about delivering the right outcomes for communities across England, Scotland and Wales. Discover more about our work in our Business PlanInclusion matters to usWe’re committed to building a workforce that reflects the diversity of the communities we serve, and we welcome applications from everyone.We offer a guaranteed interview scheme for disabled applicants and those from minority ethnic backgrounds who meet the minimum criteria.If you need any adjustments as part of the recruitment process, please contact us at Recruitment@MiningRemediation.gov.uk or call 01623 637000 we’re here to support you. ....Read more...