Answering telephone calls and directing them to the appropriate personnel.
Preparing reports and documents for management.
Managing client relations by providing excellent customer service and addressing inquiries or concerns.
Receiving and directing visitors, ensuring a professional and welcoming atmosphere.
Data entry, including maintaining accurate records and databases.
Word processing tasks such as drafting correspondence and creating documents.
Filing documents and maintaining organised filing systems.
Providing personal assistant support to managing directors as needed.
Handling payments and managing a busy waiting/reception area.
Managing waiting lists and handling inquiries from clients.
Organising staff reviews and scheduling meetings.
Communicating effectively with staff through platforms such as Slack.
Performing general office duties including filing, copying, and scanning documents.
Basic website management tasks such as checking orders and updating product listings.
Minute-taking during staff meetings and disciplinary proceedings.
Facilitating the onboarding process for new staff and managing related paperwork.
Creating newsletters and communications for distribution to clients or stakeholders.
Maintaining records and systems up to date in compliance with GDPR regulations.
Training:Level 3 Apprenticeship in Business Administration consisting of:
Level 3 Apprenticeship in Business Administration
Level 2 Functional Skills in Mathematics (if applicable)
Level 2 Functional Skills in English (if applicable)
You will be required to attend a half-day session with HBTC where you will work towards any functional skills (where needed) that you have to take. Additional off the job training will also be required as part of the Apprenticeship. There will also be an end point assessment. Training Outcome:Opportunity to advance in the workplace or go onto Higher Education.Employer Description:Grimsby Twist & Flip Gymnastics Academy was founded in September 2011 by Nicky Nicol, an ex Regional & National gymnast who started Gymnastics at the age of 5 in Yorkshire. Twist & Flip Gymnastics Academy was started by Nicky Nicol after working alongside Beth Tweddle’s Total Gymnastics Academy coaches at Cleethorpes Leisure Centre back in 2010. After speaking with them about the lack of the sport within the area, Nicky’s idea was to start small running out of school clubs trying to give more children the opportunity to try the sport. Nicky is a strong believer that every child should get the opportunity to try the sport.Working Hours :Monday - Saturday, Shifts TBCSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working....Read more...
Each day will be different, however, the main duties will remain the same and you will receive training and support to enable you to assist in carrying out the following:
Support for pupils:
Supervise and provide particular support for pupils, including those with special needs, ensuring their safety and access to learning activities
Assist with the development and implementation of Individual Education/Behaviour Plans and Personal Care programmes including the delivery of interventions
Establish constructive relationships with pupils and interact with them according to individual needs
Promote the inclusion and acceptance of all pupils
Encourage pupils to interact with others and engage in activities led by the teacher
Set challenging and demanding expectations and promote self-esteem and independence
Provide feedback to pupils in relation to progress and achievement under guidance of the teacher
Support for the teacher:
Create and maintain a purposeful, orderly and supportive environment, in accordance with lesson plans and assist with the display of pupils’ work
Use strategies, in liaison with the teacher, to support pupils to achieve learning goals
Assist with the planning of learning activities
Monitor pupils’ responses to learning activities and accurately record achievement/progress as directed
Provide detailed and regular feedback to teachers on pupils’ achievement, progress, problems, etc.
Promote good pupil behaviour, dealing promptly with conflict and incidents in line with established policy and encourage pupils to take responsibility for their own behaviour
Establish constructive relationships with parents/carers
Undertake marking of pupils’ work
Provide clerical/admin support e.g., photocopying, typing, filing
Support for the curriculum:
Undertake structured and agreed learning activities/teaching programmes, adjusting activities according to pupil responses
Undertake programmes linked to local and national curriculums
Support the use of ICT in learning activities and develop pupils’ competence and independence in its use
Prepare, maintain and use equipment/resources required to meet the lesson plans/relevant learning activity and assist pupils in their use
Support for the school:
Be aware of and comply with policies and procedures relating to child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person/use of CPOMS
Be aware of and support difference and ensure all pupils have equal access to opportunities to learn and develop
Contribute to the overall ethos/work/aims of the school
Appreciate and support the role of other professionals
Attend and participate in relevant meetings as required
Participate in training and other learning activities and performance development as required
Assist with the supervision of pupils out of lesson times, including before and after school and at lunchtime
Accompany teaching staff and pupils on visits, trips and out of school activities as required and take responsibility for a group under the supervision of the teacher
Any other related duties as may arise
Training:Level 3 Teaching Assistant apprenticeship standard:
Level 1/2 functional skills in maths and English (if required)
As an apprentice teaching assistant, your role will be to provide support to teachers, pupils and support for the curriculum and school. You will work under the instruction/guidance of teaching/senior staff to undertake work/care/support programmes, to enable access to learning for pupils and to assist the teacher in the management of pupils and the classroom.
The apprenticeship will be delivered through a day release programme at our training centre in Sheffield to support the learning in the workplace.Training Outcome:
On successful completion of the apprenticeship, the candidate may have the opportunity to apply for a permanent role should a vacancy arise.
Employer Description:Reignhead Primary School is situated in the village of Beighton on the outskirts of Sheffield (close to Crystal Peaks). It takes children aged 3-11 from the local catchment area and further afield and offers both part-time and full-time nursery places.
At Reignhead we take pride in the fact that we know each child extremely well; it’s important to us that every child feels valued and, quite simply, loves coming to school! We have a recent Good Ofsted rating (January 2020) and we are passionate about Reignhead children achieving the highest possible standards in their work, in their attitudes to life and as good citizens. Our B.E.S.T. Core Values are at the heart of everything that we do. We are also recognised by the Teacher Development Trust for the high quality training and continuing professional development offered to our staff and I am immensely proud of the knowledge, skill, warmth and professionalism that the staff here consistently demonstrate.Working Hours :8:30am to3:40pm -3 days a week. 8:30am to 4:50pm -2 days a week. Days to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Our Little ButtercupsA special place where a good education and happy times go hand in hand…Buttercups Nursery School has been a notable part of the Whiteley Community since 1998, providing a happy, friendly, fun filled childcare setting for children to reach their full potential, and for todays parents to have complete peace of mind whilst their child is in our care.Join our wonderful nursery Buttercups as an assistant to a key person, and member of the nursery team to provide safe, high quality education and care for young children. To have full regard to the requirements of the Statutory Guidance for the Early Years Foundation Stage.
Main Responsibilities and Tasks:
• To work within our Early Years Team, supporting the planning and implementation of activities with individual or groups of children; promoting effective teaching and learning.• To be part of our Early Years Team that provides a purposeful, stimulating environment rich in learning opportunities, both indoors and outdoors.• To promote the inclusion of all children.• To use gained knowledge of the individual and diverse ways that children learn and develop, to meet their differing needs.• To establish positive and sensitive relationships with children.• To act as a role model and set achievable expectations.• To be responsible for organising the environment inside and outside to ensure that resources and equipment are available and appropriate to meet the needs of the individual children in the group. These activities will take into account children’s abilities interests, language and cultural backgrounds.Training:It has an Ofsted Grade 2 Good rating and an overall achievement rate of 71.4%, exceeding the national average of 65.6%. Using a blended approach, learners are always at the forefront of our priorities. All learners are assigned a Personal Tutor who will be their main point of contact.
This involves regular catch-ups, check-in emails and calls. Your employer will agree to give you 20% of your working hours solely towards your study.
This will give you every chance to achieve the highest grade possible! On completion of this 18 month apprenticeship you will have gained; Early Years Educator L3.Training Outcome:Possibility of a full time role after the completion of the apprenticeship.Employer Description:Buttercups Nursery was founded in 2014, beginning its journey in a shared building at a football club in North Petherton.
As our nursery quickly grew, so did our vision. To expand our provision and offer even more to our families, we developed Buttercups at the Community Building in Huntworth.
We believe every child deserves the best start in life, and we are dedicated to helping them reach their full potential.
Our nurturing environment provides a secure foundation for learning and development, with carefully planned activities tailored to each child’s needs and interests.
With a passionate and dedicated team, we work in partnership with parents and carers to ensure every child makes meaningful progress.Working Hours :Monday-Friday, shifts TBC.Skills: Communication skills,Attention to detail,Organisation skills....Read more...
We have a fantastic opportunity for someone with a keen interest in learning support to join a team of Learning Assistants working with students with Special Educational Needs.
The successful candidate will be involved with:
Working with students with SEND under the direction / instruction of the Director / Deputy of Learning Support, Learning Support Operational Manager and subject teachers
Supporting access to learning for students with SEND
Supervising physical and general care for students with special educational needs
Providing support for the teacher in the management of students in the classroom
Undertaking lunchtime duties, providing safe and structured activities to support social and emotional development
Assist with literacy and numeracy with the students
They will also:
Be aware of and comply with policies and procedures relating to child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person
Be aware of and support difference and ensure all students have equal access to opportunities to learn and develop
Attend relevant meetings as required and participate in training and other learning activities and performance development as required
Assist with the supervision of students out of lesson times, including before and after school
Accompany teaching staff and students in visits and out of school activities as required
Undertake other similar duties and activities that fall within the grade and scope of the post, as directed by the Headteacher
Establish good relationships with the students, supporting them in their personal and social needs as well as any other special requirements depending on the student’s special needs, and wherever possible make these part of their learning experience
Training:The apprentice will work towards a Level 3 qualification as a Teaching Assistant, receiving regular training from a recognised Training Provider by means of online, remote sessions.Training Outcome:There is the opportunity to move into full time work on successful completion of the apprenticeship.Employer Description:Training & Apprenticeships in Construction Ltd (TrAC) is a DfE approved Flexi Job Apprenticeship Agency who will employ you for the duration of the apprenticeship and pay your salary. You should be aware that you will be placed with a host employer but you will not be employed by them. Your placement may change during the course of your apprenticeship but TrAC will employ you throughout, as well as continuing to support you into employment or further learning at the end of your apprenticeship.Working Hours :Monday - Friday 8.00am - 3.30pmSkills: Communication skills,IT skills,Organisation skills,Number skills,Non judgemental,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary.
Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand.
Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:
Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Apprenticeship Standard
Brand specific certifications
Training Outcome:
Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes
Employer Description:ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team.Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Customer care skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
As a Customer Service and Administrative Assistant, you will be the first point of contact for our customers, providing support over the phone and via email. You will play a key role in managing our customers (existing and new) and ensuring day to day operations run smoothly.
Key Responsibilities:
Communicate with customers via phone and email, addressing inquiries and resolving issues promptly
Proactively reach out to potential customers to promote our services
Create and manage invoices and handle various administrative tasks
Update content on the company website as needed
Use a job logging website and other tools to monitor jobs and payments
Create and organise business documents
Training:
Business Admin Level 3 qualification
No Weekly release day into college - a monthly workshop will be attended
Assessor will visit the workplace every 4-6 weeks
All work and tasks will be set online via our CRM System, Aptem
Training Outcome:We are looking for a dedicated individual to take on our apprenticeship, with the vision that they will grow with our company long after their formal training concludes. We hope to see this person use their skills to enhance our operations and contribute to the evolution of our systems.Employer Description:R&R Projects is a leading professional roofing contractor based in Harrogate. With combined experience of over 20 years, R&R
Projects offers a complete service, and can help with all aspects of roofing – from fixing a slippery slate or clearing a blocked gutter to completely replacing a roof – ensuring nothing is out of place and that water penetration is a thing of the past. R&R Projects is committed to providing you with the best workmanship and the highest-quality roofing
materials for your home. We work hand-in-hand with our clients, providing regular updates on progress with their roofing project. From the first site visit, estimate and schedule of works through to completion, we are there for you every step of the way. Following initial inspection of your roof, you will receive a planned, easy-to-follow estimate with a schedule of works. This means you can rest assured that you’re getting what you pay for, carried out to the highest of industry standards, at a
competitive price – all with a personal service that cannot be beaten.
The company has an excellent reputation in both the private and commercial sectors, offering everything from the smallest roof repair to ongoing roofing contracts. You'll be pleased to know we have completed many successful projects with a multitude of clients across Harrogate and Yorkshire.Working Hours :Monday - Friday, between 9am-5pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Creative,Initiative,Non judgemental,Positive attitude,Multitasking,Ability to prioritise,Time Management....Read more...
We are looking for an outstanding professional who can work well as part of a team and is willing and able to work flexibly as required.
We are looking for someone to:
• Work with a children both in a classroom and on a 1:1 basis under the supervision of the class teacher implementing actions in Learning Support Plans and ensuring EHCP outcomes are achieved.• Supervise and provide support to ensure the safety of pupils and enable them to access all areas of the curriculum.• Attend to the personal needs of SEND children, including pastoral, social, health, physical hygiene and welfare.• Establish good relationships with pupils, parents and staff.• Promote inclusion and acceptance of all pupils.• Encourage pupils to act independently where appropriate.• Be a team player with the ability to further develop our strong school ethos• Have experience of working with children with social, emotional and mental health difficulties.Training:
Qualification: Level 3 Teaching Assistant (SEND) Apprenticeship Standard
Functional Skills Level 2 in English and maths will be provided for those without GCSE Grade 4/C (or equivalent) if required
All learning delivered online/ remotely alongside the role
Training Outcome:
Possible full-time employment for the right candidate
Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday 8.30am - 4pm
Tuesday - 8.30am - 4pm
Wednesday - 8.30am - 5pm
Thursday - 8.30am - 4pm
Friday - 8.30am - 2.30pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Supporting Learning & Development
• Support pre planned learning/behaviour activities as directed by the teacher.
• Using agreed structured observation as directed by the class teacher to feedback on learning, behaviour, 3 participation and achievement, to support the planning and evaluation of the learning process in respect of groups and individual students.
• Interact with pupils in ways that support the development of their ability to think and learn, including the use of careful questioning.
• Assist teachers in the implementation of appropriate behaviour management and teaching & learning strategies.
• Support pupils in their social and emotional wellbeing, in implementing related programmes, including social, health and physical needs.
• Assist with the development and implementation of Individual Education/ Behaviour/ Support/ Mentoring plans.
• Develop 1:1 mentoring arrangements with a child.
• Assist in escorting and supervising pupils on educational visits and out of school activities.
• Provide information and advice to enable pupils to make choices about their own learning/ behaviour/ attendance.
• Challenge and motivate pupils, promote and reinforce self-esteem.
Communication
• Under the general direction of the teacher participate in establishing and maintaining effective relationships with pupils, parents/carers and with other agencies/professionals.
• Communicate effectively with all pupils, families, carers and other agencies / professionals.
Sharing information
• Share information confidentially about pupils with teachers and other professional as required.
• Pay due regard to professional boundaries, maintaining appropriate levels of confidentiality.
• Receive and hand over appropriate information at the beginning and end of the day.
Safeguarding and Promoting the Welfare of Children/Young People
• Carry out tasks associated with pupils’ personal hygiene, (including personal intimate care) and welfare, including physical and medical needs, whilst encouraging independence.
• Be responsible for promoting and safeguarding the welfare of pupils in line with policy and legislation, raising concerns as appropriate.
Administration/Other
• Support the use of ICT and adhere to relevant policies.
• Supervise and provide access arrangements for pupils sitting internal and external examinations and tests as required, ensuring that examinations comply with the Examination Board Regulations.
• Participate in appraisal, training and other learning activities.Training:
Study towards a relevant qualification, Level 3 Teaching Assistant Diploma.
On-the-job training and mentoring from experienced professionals.
Regular review meetings to track progress and development.
Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Friday 8:45am – 3:30pm including a 45 minute breakSkills: Communication skills,Attention to detail,Organisation skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
· Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
· Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
· Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
· Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
· Enthusiasm and willingness to learn.
· Teamwork.
· Strong communication.
· Customer Service.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
· Level 2 Customer Service Practitioner Standard.
· Brand specific certifications.Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
· Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
· Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
· Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
· Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
· Enthusiasm and willingness to learn
· Teamwork
· Strong communication
· Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
· Level 2 Customer Service Practitioner Standard
· Brand specific certificationsTraining Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Establish rapport and respectful, trusting relationships with pupils, acting as a role model and setting high expectations.
Supervise and support pupils to undertake agreed learning activities / programmes linked to local and national curriculum and learning strategies, e.g. literacy, numeracy, or early years.
Adjusting activities according to pupil responses and needs, including for those with special educational needs.
The role may include supporting and implementing pupils’ personal programme, including social, health, physical, hygiene, and welfare matters. The pupil may also need assistance to access different areas of the school. To administer basic first aid and/or medication as required.
Promote inclusion and acceptance of all pupils by encouraging them to interact with each other and to engage in activities led by the teacher.
Support the effective use of ICT in learning activities and develop pupils’ competence and independence in its use.
Support the implementation of Individual Education Plans and Behaviour Plans.
Promote self-esteem and independence amongst pupils.
Provide feedback to pupils on their progress and achievement under the guidance of a teacher, in line with school policy.
Promote good pupil behaviour, dealing promptly with conflicts in line with school behaviour policies.
Establish constructive relationships with parents and carers, promoting the School’s home/school liaison policy.
Assist the teacher with the preparation of teaching and learning materials and resources.
Provide detailed feedback to teachers on pupils’ achievement, progress, problems etc. as requested.
Undertake pupil record keeping as requested, and assist with the collation of pupil reports as requested by the teacher, which may involve data inputting.
Maintain a purposeful, orderly and supportive environment, in accordance with lesson plans.
Assist with the display of pupils’ work.
Prepare, maintain and use equipment/resources required to meet the lesson plans/learning activity and assist pupils in their use.
Administer and mark straightforward routine tests, e.g. spelling or mental arithmetic, and invigilate tests as required.
Provide clerical support for teachers, e.g. photocopying, filing, collecting money, checking deliveries and placing goods in stock and maintaining records of stock, administering coursework, production of work sheets for agreed activities.
To support others within the classroom and the School, contributing to the achievement of School objectives by working as part of a team.
Assist with activities outside the classroom, working as part of a team to support pupils at lunchtime.
Accompany teaching staff and pupils on visits, trips and out-of-school activities as required and take responsibility for a group under the supervision of a teacher.
To understand the importance of inclusion, equality and diversity, both when working with pupils and with colleagues, and to promote equal opportunities for all.
To implement and uphold the policies, procedures and codes of practice of the School, including relating to customer care, finance, data protection, ICT, health & safety, anti-bullying and safeguarding/child protection.
To take a pro-active approach to health and safety, working with others in the school to minimise and mitigate potential hazards and risks, and actively contribute to the security of the school, e.g. challenging a stranger on the premises.
Training:
Level 3 Teaching Assistant Apprenticeship Standard
You will attend weekly classes at Oldham College
Training Outcome:Any successful apprentice who demonstrates the ability and necessary skills to carry out the role of a Teaching Assistant to a high standard, would be considered for any permanent vacancy that may arise in the school.Employer Description:At The Chadderton Preparatory Grammar, our aim is to inspire and challenge children to love learning. We pride ourselves on our child-centred approach to teaching and learning, celebrating the individual talents and personalities of every child. We believe that school should be a fun, exciting place where children can learn in a secure environment and can take risks when exploring new ways of learning. How children learn is as important to us as what they learn.
We are a friendly and family-orientated school where partnerships between parents are actively encouraged and fostered through our open door policy. The unique relationship between children, teachers and support staff is one of our key strengths and, as a result, children thrive and progress in our environment.Working Hours :Monday to Friday, times to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Team working,Initiative,Non judgemental,Patience,Physical fitness,Reliable and punctual....Read more...
SN Financial Services Limited are offering an exciting opportunity for a Customer Support Assistant to join the organisation, based at our head office in Droitwich, Worcestershire.
The successful candidate will embark on an apprenticeship programme to acquire the necessary skills and experiences to work in a dynamic, busy financial services organisation.
We are offering a starting salary of £16,000 to £18,000. The candidate will be enrolled on this programme which is specifically designed for the financial sector, offering core skills in financial services.
This opportunity is designed as an entry point in to a long-term career pathway in the financial services industry. We encourage anyone who has an interest in the financial sector, with a commitment to our company to apply.
JOB SUMMARY
Providing comprehensive customer support services and administration to our clients and advisers.
KEY TASKS:
Providing administrative support to all advisers and the wider team.
Providing front-of-house duties – meeting and greeting visitors and providing hospitality.
Preparing meeting rooms as required, including refreshments.
Answering telephone calls and responding to secure messages through our Personal Finance Portal.
Booking client meetings on behalf of the advisers.
Performing office duties including filing and scanning of paperwork, organising incoming and outgoing post.
Preparing client paperwork as directed.
Ensuring client files and associated data is accurate and up to date, using our CRM system, Intelliflo Office (no previous experience necessary).
Using Intelliflo Office to set up new clients, organise and assist with the completion of tasks, and process client activities for the advisers, ensuring all required identification, files and folders are uploaded.
Ensuring the office, meeting rooms and kitchen areas are clear and tidy and stocked appropriately whilst maintaining the clear working space policies.
Any other duties as specified by the directors.
Training:
Financial Services Administrator Level 3.
Fully and part funded learning and development programme that includes the CII R01 Financial Services Regulation and Ethics.
Develop the knowledge, skills and behaviours of successful Financial Services Administrators.
Free CII membership for non-members through the CII Aspire Apprenticeship Programme.
Includes the CII R01 study e-book and exam entry.
CII and EPA resits are to be covered by the employer.
Fortnightly workshops for the R01 exam delivered by our team of professional qualification tutors.
All workshops recorded and available on-demand.
Interactive chat, forums and class note books for real time support and assistance from experienced financial services professionals.
Exam tips, tricks, and strategies.
Additional resources through RM Advance.
Regular tutorials and assessments from an experienced financial services professional.
Training Outcome:We are a growing company and there is the potential for the successful candidate to continue employment at SN Financial Services, subject to both parties’ agreement and business requirements at the time.Employer Description:We are whole of market financial advisers who provide personalised guidance delivering advice on pensions, investments, mortgages and protection.Working Hours :Monday – Friday, 9am to 5pm, with 1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills....Read more...
Provide support for class teachers and help students with their educational and social development, both in and out of the classroom and, where appropriate, contribute to the day-to-day running of the Academy
To contribute to the provision for students within a class or year group
To contribute to the raising of the achievement of students in a class or year group and support them in making expected or better progress
To organise and manage interventions etc.
To contribute to the promotion of the well-being of students within the Academy
To promote and safeguard the welfare of students you teach or students in the Academy
Responsible, as a member of staff, for promoting and developing a positive culture and to ensure diversity within the Academy community is recognised and respected
Raise pupil achievement by developing outstanding practice in liaison with the class teacher
Contribute to the development of the Academy’s vision, values and aims and to abide by agreed professional behaviours and attitudes
To supervise students during unstructured times
Specific Responsibilities:
Provide teaching support under the guidance of subject teachers, in small groups and, where necessary
For individual pupils and/or students with SEND in order to aid the teaching of all curriculum subjects
Assist in drawing up and undertaking the delivery of group or individual pupil learning programmes, either in withdrawal groups or within the classroom, to ensure delivery of the individual's targets, group targets and to support the meeting of whole school targets
Assist the teacher with observation and monitoring of the progress of students, maintaining accurate records
In order to ensure documentation of all students, especially those students with interventions
Provide activities to promote positive behaviour patterns; raise self-esteem and improve independent working in students to assist in their education and growth
Ensuring that all students are safely in the classroom at the beginning of the lesson
Ensure that all pupils clearly understand the instructions for the work set
Assist with the implementation of Individual Education/Behaviour
Plans and Personal Care Programmes where necessary
Supervise and support students, maintaining good order and discipline and ensuring their safety and access to learning
Establish good relationships with pupils, acting as a role model and being aware of and responding appropriately to individual needs
Training:
Teaching Assistant level 3 qualification
20% off the job training
Tutor support via online platform
Training Outcome:
Permanent position considered on completion of the apprenticeship
Employer Description:Oasis Oldham is a vibrant and inclusive learning community, dedicated to providing outstanding education and support for every student. As part of the Oasis family of academies, we are committed to creating a nurturing environment where young people can thrive academically, socially, and personally.Working Hours :Monday to Friday - Term time only.
37.5 hours per week total.
Daily hours to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Logical,Team working,Initiative,Non judgemental....Read more...
Pupil Support:
Establish productive working relationships with pupils, acting as a role model and setting high expectations
Be aware of and take into account pupils’ IEPs and be expected to contribute to their maintenance and review
Promote the inclusion and acceptance of all pupils with the classroom, encourage them to interact and work cooperatively with others and engage all in activities
Support pupils consistently whilst recognizing and responding to their individual needs
Promote independence and employ strategies to recognise and reward achievement of self-reliance
Provide feedback to pupils in relation to progress and achievement
Monitor and provide for the care, safety and welfare of pupils
Teacher Support:
Within the schools discipline policy apply behaviour management strategies and techniques to manage behaviour constructively and contribute to a purposeful learning environment
Support the role of parents in pupils’ learning and contribute to meetings with parents to constructively feedback on pupil progress/achievement
Where relevant, guide the work of other adults supporting teaching & learning in the classroom
Curriculum Support
Deliver learning activities to pupils within an agreed system of supervision, adjusting activities according to pupil responses/needs
Use ICT effectively to support learning activities and develop pupil competence and independence in its use
Select, organise and manage safely the learning activities, teaching space and resources, taking account of pupils’ interests, language and cultural backgrounds
Prepare and set up equipment/resources as instructed for lessons, activities and demonstrations
Move sporting equipment in to place
Store equipment/resources safely
Order and maintain PE department supplies/stock/clothing
Clean equipment and wash kits
Maintain and check equipment/supplies are in good order and safe to use, organising repairs or servicing as necessary
Maintain first aid kit
Ensure the relevant regulations, eg health & safety and sporting are applied and observed
Clerical duties - eg maintianance of statistics, student achievement, putting up displays, word processing, photocopying
Arrange sports fixtures and transport
Assist with planning and organising school sporting activities/events within school and inter schoolAct as sports coach, referee for extra-curricular activities
School Support:
Be involved in and contribute to whole school policy development
Assist with the development of policies and procedures relating to child protection, health, safety and security, confidentiality and
Data protection and comply with these. Report concerns to the appropriate person
Contribute to identification of appropriate out of school learning activities, deliver/coordinate these, in accordance with school policy
Take the initiative as appropriate to develop appropriate multi agency approaches to supporting pupils
Model good practice and contribute to planning and delivery of appropriate inset
Training:
Teaching Assistant Level 3 Apprenticeship Standard - Sports Pathway
20% off the job training
Tutor support via smart assessor
Training Outcome:
Permanent role considered on completion of the apprenticeship
Employer Description:The Diocese of Coventry Multi Academy Trust is on an aspiational journey to achieve educational excellence for all. The Trust seeks to build a better future for all within our academies who in turn will positively impact their communities. People within the Trust work as part of the broader Trust family, benefitting from peer support and wide opportunities for personal development.Working Hours :Monday - Friday, 08:30 - 15:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Support for the pupil:
Supervise and provide particular support for pupils, including those with special needs, ensuring their safety and access to learning activities
Be aware of and implement Individual Education/Behaviour Plans and Personal Care programmes
Establish constructive relationships with pupils and interact with them according to individual needs
Promote the inclusion and acceptance of all pupils
Encourage pupils to interact with others and engage in activities led by the teacher
Set challenging and demanding expectations and promote self-esteem and independence
Provide feedback to pupils in relation to progress and achievement under guidance of the teacher
Support for the teacher:
Create and maintain a purposeful, orderly and supportive environment, in accordance with lesson plans and assist with the display of pupils’ work
Use strategies, in liaison with the teacher, to support pupils in achieving learning goals
Monitor pupils’ responses to learning activities and accurately record achievement/progress as directed
Provide detailed and regular feedback to teachers on pupil's achievement, progress, problems etc.
Promote good pupil behaviour, dealing promptly with conflict and incidents
Establish constructive relationships with parents/carers under teacher guidance
Provide clerical/administrative support e.g. photocopying, typing, filing, money, administering coursework etc.
Support for the Curriculum:
Support the use of ICT in learning activities and develop pupils' competence and independence in its use
Prepare, maintain and use equipment/resources required to meet the lesson plans/relevant learning activity and assist pupils in their use
Support for the School:
Be aware of and comply with policies and procedures relating to Child Protection, health, safety and security, confidentiality and data protection reporting all concerns to an appropriate person.
Be aware of and support differences and ensure all pupils have equal access to opportunities to learn and develop
Contribute to the overall ethos/work/aims of the school
Appreciate and support the role of other professionals
Attend and participate in relevant meetings as required
Assist with the supervision of pupils out of lesson times
Accompany teaching staff and pupils on visits, trips and out of school activities as required and take responsibility for a group
Participate in training and other learning activities and performance development as required
Demonstrate and promote commitment to Equal Opportunities and to the elimination of behaviour and practices that could be discriminatory
Training:
Level 3 Teaching Assistant Apprenticeship at Stockton Riverside College
Functional skills maths & English, if required
Training Outcome:An opportunity for a full-time position at the end of the apprenticeship.Employer Description:Egglescliffe is a highly successful and oversubscribed mixed comprehensive 11 – 18 school. Our visitors comment on the extremely positive learning atmosphere at the school and the focus on every student achieving and exceeding their potential.
We also hold the following national awards:
* Ofsted Outstanding School Status * National Teaching School * Sport England Sportsmark * Healthy School Award
We have:
• A positive and caring ethos and working atmosphere
• Friendly children, eager to learn and achieve
• A committed, enthusiastic and supportive staff team
• Excellent support from the Governing Body, the staff and parents
• Opportunities for career developmentWorking Hours :Monday to Friday, hours to be confirmed.Skills: Communication skills,IT skills,Friendly & approachable,Able to develop relationships,Good numeracy and literacy,Confidentiality,Able to manage behaviour,Able to relate to children,Good listening skills,Positive....Read more...
Each day will be different, and you will spend time working in Foundation stage and in Key Stage. However, the main duties will remain the same and you will receive training and support to enable you to assist in carrying out the following:
Support for pupils:
Supervise and provide particular support for pupils, including those with special needs, ensuring their safety and access to learning activities
Assist with the development and implementation of Individual Education/Behaviour Plans and Personal Care programmes including the delivery of interventions
Establish constructive relationships with pupils and interact with them according to individual needs
Promote the inclusion and acceptance of all pupils
Encourage pupils to interact with others and engage in activities led by the teacher
Set challenging and demanding expectations and promote self-esteem and independence
Provide feedback to pupils in relation to progress and achievement under guidance of the teacher
Support for the teacher:
Create and maintain a purposeful, orderly, and supportive environment, in accordance with lesson plans and assist with the display of pupils’ work
Use strategies, in liaison with the teacher, to support pupils to achieve learning goals
Assist with the planning of learning activities
Monitor pupils’ responses to learning activities and accurately record achievement/progress as directed
Provide detailed and regular feedback to teachers on pupils’ achievement, progress, problems, etc.
Promote good pupil behaviour, dealing promptly with conflict and incidents in line with established policy and encourage pupils to take responsibility for their own behaviour
Establish constructive relationships with parents/carers
Undertake marking of pupils’ work
Provide clerical/admin support e.g. photocopying, typing, filing
Support for the curriculum:
Undertake structured and agreed learning activities/teaching programmes, adjusting activities according to pupil responses
Undertake programmes linked to local and national curriculums
Support the use of ICT in learning activities and develop pupils’ competence and independence in its use
Prepare, maintain, and use equipment/resources required to meet the lesson plans/relevant learning activity and assist pupils in their use
Support for the school:
Be aware of and comply with policies and procedures relating to child protection, health, safety and security, confidentiality, and data protection, reporting all concerns to an appropriate person/use of CPOMS
Be aware of and support difference and ensure all pupils have equal access to opportunities to learn and develop
Contribute to the overall ethos/work/aims of the school
Appreciate and support the role of other professionals
Attend and participate in relevant meetings as required
Participate in training and other learning activities and performance development as required
Assist with the supervision of pupils out of lesson times, including before and after school and at lunchtime
Accompany teaching staff and pupils on visits, trips and out of school activities as required and take responsibility for a group under the supervision of the teacher
Any other related duties as may arise
Training:Teaching Assistant Level 3.Training Outcome:On successful completion of the apprenticeship, the candidate may have the opportunity to apply for a permanent role should a vacancy arise.Employer Description:Holt House Infants School is a city school in a rural setting with an inspiring learning environment. We provide a secure and happy learning environment for the children in our care. We are committed to providing the best quality education and have high expectations of children, staff and parents. We are creative and innovative and provide many opportunities for children to practise their basic skills while enriching the curriculum by linking literacy and numeracy to the arts, science and the other foundation subjects.Working Hours :(6.5 hours per day) 8.30am - 3.30pm Monday - Friday.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Join a Dynamic, Employee-Owned Law Firm Chester
My client believes that work should be more than just a job it should be an inspiring, fulfilling, and rewarding experience. Thats why theyve created a vibrant and welcoming workplace thats dedicated to helping talented individuals excel in their careers. As one of the few 100% employee-owned law firms in the UK, they ensure that every member of the team is valued, empowered, and rewarded equally.
They are looking for individuals who embody a passion for excellence and a drive for success. Below are the key qualities they value:
- A bright, enthusiastic personality that stands out
- A proven track record in your field, with a commitment to delivering quality work
- The ability to think commercially and approach challenges creatively
- A desire to learn and grow in your role
- A passion for being a valuable part of a driven, ambitious team
Responsibilities:
This is a varied role and the successful candidate will need to work well in a small team, as well as having the initiative to work independently when needed.
You will be assisting solicitors in their management of Industrial Disease cases and this will include speaking to clients, liaising with experts, drafting witness statements and court documents and general case management. The role also involves:
- Maintaining files with an effective and accurate use of our case management system (Leap).
- Making and receiving calls from clients and other third parties.
- Dealing effectively with new enquiries. Ensuring that they are dealt with efficiently and politely and in line with our client care policy.
- Taking ownership of, preparing and managing all forms of correspondence, including letters and emails, along with inbound post, photocopying and other administrative duties as required;
- Understanding the importance of their flexible role in the smooth running of the office.
- Knowing how to prioritise tasks when several appear equally urgent and important.
- Giving a good impression of the firm from the first contact onwards.
- Applying sound client service techniques to handle clients in a sensitive and approachable manner both face-to-face and on the telephone.
- Recognising early warning signs that problems are brewing with clients and flagging these up with the team as well as working on a strategy for handling the situation.
- Regarding all their solicitors clients as their own and familiarising themselves with each case so as to understand how to respond.
- Maintaining high professional standards, confidence and integrity.
Skills:
- Strong analytical skills and great attention to detail.
- Excellent communication and interpersonal skills.
- An ability to work independently and as part of a team.
- Proficient in Microsoft Office, Word and Excel, including Microsoft Teams.
- Communicate effectively and courteously and convey information accurately.
- Work calmly and accurately under pressure.
- An ability to prioritise tasks.
- Willingness and ability to learn new technology.
- Self-managed, organised and a high level of initiative.
- Integrity to handle sensitive and confidential information appropriately
- A Can Do and dynamic attitude.
This role will provide a high level of support to their Solicitors and other team members in the provision of an efficient, personal and professional service at all times, ensuring that business objectives are achieved.
They are looking to recruit a candidate with experience as a legal assistant in a similar role, however, this is not essential and training will be provided. The right candidate will be willing to learn the role with a desire to deliver their responsibilities to a high standard and operate in a fast-paced team with the aim of becoming an integral and invaluable part of that team.
What they offer:
- Salary: £22,000-£25,000 (dependent on experience),
- Profit Share We are 100% employee owned! This means that all our team receive an equal share of our profit, enabling us to reap the rewards of our success.
- The opportunity to bring in ideas and influence the success of the company by being an employee owner.
- Generous Annual Leave 25 days of annual leave, plus bank holidays and the ability to carry forward unused holiday.
- Extra holiday at Christmas 3 days extra holiday, to be taken over the Christmas period when our office closes.
- Employee Assistance Programme Health plan where you can claim back the cost of treatment for you and your children, including dental, opticians, flu jab, specialist consultations and diagnostics as well as complementary and alternative therapies, with access to Virtual GP and prescription service for peace of mind.
- Access to free advice, support, and confidential counselling available 24/7.
- Company Pension Scheme with Nest Pensions.
- Generous discounts on legal fees across all our departments.
- Career development and progression plans for all team members, including study leave and funding for qualifications.
- Birthday presents, and other employee benefits.
- Company social events each quarter, company funded Christmas party, plus much more.
If youre looking to be part of a dynamic, growing team and want to make a real impact then apply by sending your up to date CV to c.orrell@clayton-legal.co.uk or call Chris on 0161 914 7357 to discuss the role further.....Read more...
You will work as an Apprentice Human Resources Assistant in one of our busy departments and as part of your apprenticeship you will gain a L3 CIPD qualification.
As well as gaining full knowledge of the HR lifecycle, you will work to support your team with induction and payroll, reward and recognition, employee relations, and engagement. You will regularly interact with all members of your given department or division and will learn to provide advice on university procedures and policies covering a range of issues such as employee welfare, maternity/paternity and absence management.
Below is a list of some of the tasks you may be asked to complete, however, please note specific responsibilities will vary depending on the department or division in which the role is based:
Act as first point of contact for enquiries from employees, line managers and the general public by telephone, email and face to face
Learn how to use the University’s HR system, PeopleXD, to enter confidential, personal data, and assist with data entry into internal databases and spreadsheets
Accurately maintain all confidential electronic and paper-based personnel files
With support, prepare a wide range of written communications including; contracts, letters and wider communications. This could include drafting and updating information on the HR pages of the website, and helping to prepare training material
Edit job advertisements and job descriptions to ensure that they comply with University guidance and best practice
Learn about recruitment processes, assisting with the administration of recruitment exercises which will include; placing advertisements, generating letters to applicants and preparing short listing packs
Assist with maintaining personnel files, ensuring accurate records are kept, that they are complete and up-to-date
Develop skills and understanding that contribute to the development and continuous improvement of HR activities
Assist with the delivery of projects across the HR team; working with different team members on a varied array of projects, liaising with colleagues across the department to gather information and support successful delivery
Book meeting rooms and make administrative arrangements in support of HR team activities
Learn to distribute agenda, papers and minutes
Learn how to manage the recording and tracking of sickness absence and annual leave
Gather information for visa applications where necessary
Whichever department you choose to be considered for (on successful completion of our initial screening process) you will find that you are supported and inspired to succeed within your role.
Please note that departments are in a variety of locations across the centre of Oxford and Headington. Training:Duration:
13 months practical training period, plus 6 months for End Point Assessment
Delivery model:
Work-based training with your employer
Day release during term time (approximately 1 day a week for 1 year)
Level 2 Functional Skills in maths and English (7 days at college for each, if required)
Off the job training will count for at least 6 hours a week of an apprentice’s time at work
Qualifications included:
CIPD Level 3 Foundation Certificate in People Practice
Level 3 HR Support Apprenticeship
End Point Assessment:
Consultative project
Professional discussion
Training Outcome:
Over 80% of our apprentices continue with us in the role they have been trained for after their apprenticeship and that is just the start of their career
Employer Description:We are the largest employer in Oxfordshire with around 16,000 staff working in and around Oxford in a huge range of roles.
Our apprentices are never on their own and will benefit from a supportive environment working in collaboration with the rest of our committed team. You will also be supported by the central apprenticeship team and you will join our growing network of apprentices within the university. You will have the opportunity to become an apprenticeship ambassador for the University and region.
We will provide you with a welcoming and inclusive workplace, offering support and development opportunities that will enable you to progress and do your best work. We recognise diversity as our strength, vital for innovation and creativity, and we aspire to build a truly diverse community, which values and respects every individual’s unique contribution.Working Hours :Monday- Friday usually 9.00am - 5.00pm
You will have a fixed term contract of employment with the University of Oxford and this will range from 19-24 months depending on the department you work for.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,MS Excel, Outlook and Word,Discretion / confidentiality....Read more...
