As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £12.21 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities. Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :20 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team.Working Hours :Monday - Friday, 08:30 - 17:30. Possibility of Saturday workings and/or shifts.
Working week will be confirmed on applicationSkills: Communication skills,Organisation skills,Customer care skills,Team working,Creative,Patience....Read more...
To provide a courteous and professional approach to customers and work providers, insurance companies and colleagues, whether that be face-to-face, on the telephone or written communication.
To ensure full compliance with all company policies, work provider agreements, repair specifications and current health and safety legislation at all time.
Arranging recoveries, collections and return of vehicles as and when required in an efficient and professional manner.
To work effectively as part of the company team to ensure industry leading standards of customer care and satisfaction.
Carry out company invoicing with accuracy and diligence, deal with any queries and inform the Office Manager of any problems or discrepancies.
Close down completed jobs and file away accordingly.
Preparing monthly statements for payment to the parts providers.
Ensure the banking is completed as required and accurate records kept.
Carrying out general duties, cleaning & hospitality to meet the needs of the business.
Communicate with customers to provide repair information and an indication of completion time
Comply with all safe working practices.
Ensure your work area is kept clean, tidy and filing kept up to date.
Strive to achieve a consistently high level of customer satisfaction.
Be aware of and strive to meet all deadlines and report any potential delays.
The completion of updating all communications to include Autoflow and portals to enhance communication and reduce complaints.
Be aware of current processes and suggest improvements to increase efficiency and customer service.
Support the development and implementation of any such strategies.
Planning/Organisation
Plan ahead to make the best possible use of time available, ensure all deadlines are met.
Keeping an efficient checking In and out of both customer and courtesy cars.
Ensuring Autoflow Management System information is up to date
Prioritising workload and making time to complete tasks.
Communication:
Maintain and develop professional and positive working relationships with colleagues, visitors and when appropriate, with suppliers and external representatives etc.
Provide advice, assistance and support to other team members.
Communicate progress against agreed objectives, personal concerns, feedback from any source or any problems/concern to the Office Manager.Where involved, ensure customers are welcomed and received courteously. Maintain and develop relationships with them by meeting and exceeding their expectations.
Strive constantly to improve standards of customer service.
Ensure dissatisfied customers are handled calmly and complaints resolved sensitively. Inform Office Manager of any complaints.
Ensure customer questions are answered clearly and without excessive jargon.
Policies/Practices
Adhere to all Health & Safety, environmental, work provider, approved repair and company policy procedures at all times, including the wearing of personal protective equipment if required.
Operate within the law and relevant codes at all times.
In addition to your primary duties, where these are within your prfessional capabilities, respond positively to requests to perfonn other work related tasks to facilitate the efficient operation ofthe business.
Engage with all customers and visitors promptly, professionally and courteously at all times.
Ensure all customer transactions and queries are handled promptly and efficiently.
Support and assist the Bodyshop Manager and Office Manager in achieving company objectives.
Ensure all customer data or information is handled securely. In particular - Paying particular attention to the GDPR.
Training:
You will complete a Customer Service Practitioner level 2 apprenticeship with Barking & Dagenham College.
Training Outcome:
Potential for future employment and progression.
Employer Description:Small friendly garage looking for an office assistantWorking Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Helping with supervision of academic work such as reading, writing and number work
Reading and telling stories
Assisting with craftwork and activities within the classroom
General cleaning up and practical classroom organisation. Work may be carried out in the classroom or outside the main teaching area under the guidance of teaching staff
Contribute to the overall vision and values of the school
To work cooperatively as a part of a team for the benefit of the pupils in the class
To be fully aware and understand the duties and responsibilities outlined in Keeping Children Safe in Education in relation to child protection and safeguarding children and young people
Prepare the classroom as directed for lessons and clear afterwards, ensuring materials and equipment are clean, in working order and safely stored
To provide support for pupils’ emotional and social development by encouraging and modelling positive behaviour
Encourage pupils to act independently where appropriate
To provide communication support using modes of communication appropriate to the individual needs of the pupils
Essential skills:
Achieve GCSE grade C/4 or above in English & Maths
Basic Numeracy Skills & Literacy Skills
At least 1 years experience of working effectively in a learning / child care setting
Desired skills:
Willingness to undertake various training to effectively support pupils with SEN
Understanding of how different children develop and learn and the experience to identify and apply appropriate processes to achieve progression
Childcare Qualification
Personal qualities:
Ability to form and maintain appropriate relationships and personal boundaries with children and young people
Must be well organised
Ability to organise and prioritise workload and work on own initiative
Ability to maintain a positive and professional attitude
Emotional resilience in working with challenging behaviours and attitudes to use of authority and maintaining discipline
Training:The successful candidate will obtain a Level 3 Teaching Assistant SEND Pathway Apprenticeship standard qualification. Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Friday 8:30AM - 3:45PM (Later finishes on Monday 4:45PM).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Experience with children,Flexible,Caring,SEN experience....Read more...
Argyle Community Trust are looking for an Apprentice Teaching Assistant who would enjoy helping others to achieve, experience success and fulfil their potential. The apprentice should be willing to develop an understanding of the obstacles and challenges that some people face in gaining employment and develop strategies on how to motivate, build confidence and raise the self-esteem of young people. The ability to engage with and relate to people who have experienced difficulties in gaining employment is crucial.
The position will be based across multiple delivery sites within Plymouth with some of the administrative role completed in the offices at one of our delivery hubs. The role of Apprentice Teaching Assistant will be to assist in the delivery vocational qualifications and a work-readiness programme for a range of young people and adults with varying needs and backgrounds, this may also include working with our Post 16 delivery team in Plymouth assisting with delivery on the BTEC Sport programme. The apprentice teaching assistant will assist with a variety of 12-week employability and mentoring programmes as well as contributing to our Traineeship courses; they will also play a part in developing our secondary school provision.
The apprentice will join the Education and Employment Team and assist with recruiting, teaching and supporting local people to learn new skills and gain accredited qualifications. They will also help with a bespoke mentoring programme that meets the needs of each individual. The role involves working with learners in a group and/or one-to-one, delivering all aspects of the qualifications in a variety of subjects and levels. Reporting to the Head of Education and Employability, the post holder will inspire and play their part in ensuring that every person who undertakes an educational journey with the Trust has the opportunity to achieve.
As a registered charity, the Community Trust works, in close conjunction with Plymouth Argyle Football Club and with many people across several sectors where sport has proven to be the ideal tool for creating lasting engagement with a diverse range of individuals.
With support, plan and deliver interesting and engaging sessions.
Support learners in completing portfolios of work which enable successful completion of qualifications and the overall course.
Assist the teaching of groups and individual learners from a range of backgrounds and abilities, including those from SEND and BAME backgrounds.
Mark work, giving appropriate feedback and maintaining records of learners’ progress and development.
To record all learner evidence in line with Trust and awarding body requirements.
With guidance carrying out a mentoring role as a personal tutor to learners.
Plan additional support for learners as necessary through a range of one-to-one reviews.
Have the knowledge and ability to support learners once they have completed their programme, to progress into employment/education for a period of time.
Represent the Community Trust at recruitment events, taster days, open days and outreach careers or education promotional events to support and achieve pre-agreed KPIs.
Interview potential learners and conduct diagnostic assessments as necessary.
Manage learner engagement according to ACT Code of Conduct and apply appropriate and effective measures in cases of unacceptable conduct.
To develop an understanding of the learning needs of students and use this knowledge to support them to become independent learners in the classroom.
Training:Apprenticeship standard:
Teaching assistant Level 3 (A level)
Attending sessions at Plymouth Argyle monthly.
Training Outcome:There may be the potential for full-time employment upon successful completion of the apprenticeship, for the right candidate.Employer Description:We are proud to be the official charity for Plymouth Argyle Football Club. Argyle Community Trust uses the prestige of football and the reach of the club to inspire, engage and help people of all ages, achieve their full potential.
Argyle Community Trust has a clear vision, along with our national partners, to be an active, inspirational and inclusive community hub for the South West region. We aim to have a positive impact on a range of groups within society and to provide the local community with the opportunity to explore their full potential, improve their life chances and aspirations through the power of football and Plymouth Argyle FC.
We are hugely proud to say we have changed lives and inspired people over the past 20 years and envisage this to continue for many years to come. We offer a large range of activities and programmes from football to nationally recognised educational qualifications, from health to social action and disability.
To ensure we remain focused and true to our aims we have a strategy showcasing what we do and how we we intend to continue and build upon our work.
Our Community Strategy builds on Argyle Community Trust’s desire to make a change to people’s lives using the power of Plymouth Argyle Football Club. The populations that we serve face barriers in relation to health, well-being, education, employment, levels of physical activity, high deprivation in some areas and low attainment levels.
Through the work undertaken as part of our last strategy, through research and consultation there is clear evidence to indicate our work is needed within our community. National, regional and local plans reflect the work that we undertake with the aim of breaking down the barriers stated above.Working Hours :Monday - Friday between 9am and 5pm.
Some evenings to support with evening classes and sessions.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Assisting with the development and implementation of Pupil Passports, Support/Behaviour Plans, Risk Assessments, Personal Care and Therapy Care programmes
Assisting in the integration of children with special needs into the mainstream
Facilitating the pupil’s development and skills in the use of resources including IT
Planning and organising activities for children and supporting teachers in the completion of assessments and other pupil records
Encouraging pupils to interact with others and engage in activities led by teachers
Setting challenging and demanding expectations and promoting self-esteem and independence
Attending training and working alongside internal and external professionals such as psychologists and therapists
Tracking the progress of pupils using available data. Monitoring the impact of interventions, sharing this with the SENCO Team and other professionals
Supporting individual/group work across the curriculum to raise levels of achievement
Delivering pre-planned programmes of work and support delivery of interventions
Liaising with teachers and other staff to obtain, exchange and record information on pupils in accordance with school policy
Attending staff meetings and appropriate training sessions as required
Assisting in the development and preparation of curriculum materials
Supporting EHCP pupil’s as their keyworker and updating paperwork accordingly
Other general duties and tasks that may be reasonably requested by the Head Teacher
Training:The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor. The apprenticeship will also include a proportion of 20% Off The Job Training and a robust programme of apprentice training provided by St Michael’s C of E High School.Training Outcome:This apprenticeship is a fixed term 18 - 21 month contract, and at the end you will gain a Level 3 Teaching Assistant Qualification. However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday, Tuesday, Thursday, Friday – 8:20am to 3:05pm.
Wednesday – 8:20am to 4:05pm. PLEASE NOTE: Attendance at occasional Open Evenings and Parents Evenings will be required.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness,Understanding of safeguarding,Adhere to data protection,Enhanced DBS,Motivation,Flexibility,Adaptable,Calm and resilient,Maintain confidentiality....Read more...
Attain a Level 3 qualification by attending tutorials and classes and by completing all assignments set
Attend training sessions as appropriate and be responsible for self-improvement
Raise pupil achievement by supporting the teacher and EYFS team
Assist with physical management and personal care needs for children in EYFS
Work with individual and groups to encourage them to achieve greater independence and self-confidence
Establish rapport and respectful, trusting relationships with pupils, acting as a role model and setting high expectations
Supervise and provide support for all pupils
Promote inclusion and acceptance and to engage in activities led by the teacher
Evaluate learning and provide feedback as needed
Follow instructions of teachers and EYTA with planning, delivery and evaluation of learning activities
Promote good pupil behaviour and deal promptly with conflicts
Contribute towards resourcing teaching
Listen to children read, read and tell stories to individuals or groups
Work with pupils on programmes linked to local and national curriculum and learning strategies and feed back to the teacher
Monitor pupils’ responses to learning activities and achievement as directed
Support the effective use of ICT and develop pupils’ competence and independence in its use
Undertake routine administrative tasks
Be aware of and comply with policies relating to child protection, health & safety, confidentiality, safeguarding and data protection, reporting all concerns to a nominated person
Attend and participate in meetings as required
Participate in the school’s Performance Management process
Accompany staff and pupils on visits, trips and out-of-school activities
Develop an excellent understanding of a child’s development and learning and working with children with a range of educational needs
Motivate and encourage children to meet targets for learning and/or behaviour
Training:
Level 3 Teaching Assistant Apprenticeship
Location - Firthmoor Primary School, Ingleby Moor Crescent, Darlington DL1 4RW
Working 5 days per week inclusive of 1 day release for study at Darlington College
Training Outcome:There may be an opportunity to secure a long-term position after successful completion of the apprenticeship.Employer Description:We are dedicated to providing the very best care and education for all our children. We want our school to be a happy, inclusive and successful community.
Within a safe, positive and supportive environment, our children are encouraged to take responsibility for their own health and well-being. We promote a love of learning, which encourages our children to aim high and become valuable members of society.
We pride ourselves on being a school at the heart of the Firthmoor, involving pupils, parents and the wider community in our achievementsWorking Hours :Monday - Friday with one day at Darlington College. Total hours per week: 37 hours a week. Term time only plus 5 days. Exact working days and hours TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Timekeeping,Flexible,Approachable,Enthusiastic,Motivational and encouraging,Relationship building,Role model,Emotional resilience,Patient and firm,Continuous improvement....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary.
Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:At SEAT, there is nothing more important than our people. Their enthusiasm, commitment and skills are the dynamic force behind SEAT cars. Our people drive the innovation and technology, style and design in everything that we do.
We are looking to enthusiastic and passionate people to join our team working as apprentices in our retail network and drive their career forward with us.Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.Skills: Communication skills,Organisation skills,Customer care skills,Presentation skills,Team working,Creative....Read more...
This will be of interest to you if you are someone who is prepared to work hard as part of the team, enjoys being busy, willing to learn and contribute ideas/suggestions.
A varied role - initial responsibilities will be:
Using finance packages- Pegasus Opera 3 , Sage50 Professional and also a Manufacturing Package - Emax.
Purchase Ledger
Recharges - intercompany
Delivery line reports
Time sheet entry
Petty cash
Journal entries
Telephone & Reception duties
Interaction with departments - visitors - contractors
Filing - Photocopying - ad hoc
Training:Qualification: L2 Accounts/Finance Assistant Apprenticeship Standard:(AAT Level 2 Certificate in Accounting)
Assessment:
Knowledge test (integrated)
Interview
Venue: The Sheffield College, Granville Road, Sheffield, S2 2RL
Attendance: Day releaseTraining Outcome:
Further progression available and to be negotiated and agreed in accordance with personal development.
Employer Description:Based in the heart of Sheffield and accredited to BS EN ISO 9001:2015, ISO 1090-1 ( EX1-EX3) and ISO 3834-2, CTL Seal is a complete fast-track engineering base.
A highly skilled and experienced team, working with outstanding facilities, provides the expert capability and flexible capacity for any project, from small batch production to large bespoke components. We offer full project management and expert engineering advice to meet your precise manufacturing requirements from design to delivery. With the flexibility to work 24/7, we can meet your most demanding deadlines.
Our services and products serve a diverse range of market sectors including power generation, oil and gas exploration, off shore and mining industries, steel and construction.
CTL Seal strictly follows principles of lean manufacturing. Our workshops are efficient and effective. We are open and honest with ourselves and our clients, asking questions that help us to see clearer, understand better and offer you more.The highest standards of craftsmanship run alongside a crucial awareness of offering cost efficiency, which means you get complete satisfaction and value for money.
Health & safety and environmental standards are continually assessed and, wherever possible, raised to new levels. Through quality of work and attitude, each one of our 80 skilled staff is encouraged to play a part in our development as a team. At CTL Seal, individually and collectively, we strive for the next level, the next challenge, the next achievement.Working Hours :Monday - Thursday: 8.30 am - 5.00 pm (½-hour lunch). Friday: 7-30 am - 1.30 pm (no lunch).
Holiday entitlements 25 + StatutorySkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative....Read more...
Seetec are recruiting for 3 Customer Service Practitioner Level 2 apprentices to join their team in Exeter. The successful candidates will be the first point of contact with a potential Restart programme participant, ensuring that all participants have a highly engaged & positive experience in moving from Pre-Referral stage to Programme Start.
Duties to include:
Promote the Restart programme positively to ensure potential participants have full understanding of the programme and its benefit to them
Complete the pre-referral process (warm handover meeting) including checking suitability for the programme and liaise with Job Centre staff for referral sign-off
Achieve personal performance targets (Key Performance Indicators), including referral to programme start ratios and customer satisfaction measures
Maintain updated knowledge on all of Restart’s specific services in order to provide the best possible service to participants
Handling inbound calls relating to warm handovers & general enquiries from our participant’s and Work Coaches.
Obtain necessary information from participants to follow prescribed process and a bespoke participant journey, documenting important information for future reference
To facilitate the smooth transition from ’warm handover’ stage to referral and subsequently starting on programme.
Collect and record feedback and information and share with appropriate departments and team members
Build a rapport with all contact points, ensuring the best possible experience, even with challenging customer conversations
Ensures best practice is adhered to and championed
Work flexibly to meet the needs of the project
Accountable for own professional development and undertake necessary training as identified in the Performance Review process. Actively participate in, and promote Prevent and the safeguarding of children, young people and vulnerable adults
To handle personal data in accordance with the organisation's data protection policy
Adhere to the company’s policies and procedures always, including Safeguarding, Equal Opportunities, Quality, Health and Safety and IT
Training:On the job training delivered by the employer.
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and developIdentify, track and support 6 hours off the job training activitiesQuarterly formal progress review meetings, identifying learning achievements and next steps.Training Outcome:An apprentice Customer Support Advisor could look at opportunities to progress into a Site coordinator or Assistant Employment Advisor position and then eventually progress into an Employment Advisor position.Employer Description:Seetec is an employee-owned company delivering services - across the employment, skills and rehabilitation sectors – that unlock people’s social and economic potential by helping them into work, develop new skills or turn away from crime.
Changing people’s lives for the better in the businesses and communities we serve is the driving force behind our services and the motivation for our exceptional delivery standards.
We have significantly grown and evolved from our original not for profit roots in 1984, but throughout our history our commitment to delivering social value has remained at the heart of our culture. Our colleagues – across offices in the UK and Ireland – are dedicated to improving the lives of thousands of people every year by identifying and delivering the support they need to be more skilled, productive and prosperous.
Our foundation is the strength of our people and their expertise, insight and determination to change the lives of those they support. It was therefore a logical step at the beginning of 2020 to put our future in the hands of our colleagues and become majority employee owned. We are now one of the largest employee-owned businesses in the UK where every employee is a stakeholder in our collective success.
We are a Disability Confident Leader and B-Corp certified, which means we meet rigorous standards on transparency and delivering social value in the places where we work. Seetec holds Investors in People and Investors in Wellbeing Gold status.
With people at the heart of every one of our services, we are driven by our overarching aim to empower lives and improve communities. Our commitment to providing effective and innovative service delivery enables us to have a positive impact on people’s lives and improve communities.Working Hours :Monday to Thursday, 8.30am - 5.00pm.
Friday, 8.30am - 4.30pm.
1 hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Willingness to learn,Ability to work to deadlines,Professional & Confident....Read more...
Weekly Private Invoices: Prepare and issue private invoices on a weekly basis to ensure timely billing and revenue recognition.
Local Authority Invoices: Manage and process local authority invoices, ensuring accuracy and compliance, on a weekly to monthly basis.
KPI Tracker Updates: Update and maintain the Key Performance Indicator (KPI) tracker with weekly income data, ensuring that all figures are accurate and up-to-date.
Xero Maintenance: Maintain and monitor the Xero accounting software, ensuring that all transactions are recorded accurately and in a timely manner.
Provider Return: Prepare and submit necessary provider returns, complying with all relevant guidelines and deadlines.
Payroll Preparation: Assist in preparing payroll, ensuring that all employee hours, deductions, and benefits are accurately calculated and reported.
Cash Flow Maintenance: Monitor and maintain the organisation’s cash flow, providing regular updates to management and identifying potential issues proactively.
Payment Processing: Manage the processing of payments to suppliers and vendors, ensuring all obligations are met within agreed timeframes.
Month-End Process Assistance: Assist within the month-end process, including posting month-end journals.
Month-End Management Reports: Assist with the preparation and presentation of month-end management
Sales and Purchase Ledgers: Maintain Sales and Purchase Ledgers and collaborate with other functional roles as necessary.
Supplier Creation: Manage the creation of new suppliers following the approved process.
Company Credit Card Processing: Handle company credit card transactions and ensure proper documentation.
Ad-Hoc Finance Duties: Undertake any further ad-hoc finance duties as required.
Training:Apprentice accounts assistant level 3 Apprenticeship StandardFollowing enrolment, learners engage in a blended programme of training and support that will include attendance at group training sessions, self-directed learning, email and face-to-face support from their trainer / assessor where you will be working towards the AAT Level 3 Certificate in Accounting as well as a programme of training devised by the employer.
Functional Skills in mathematics and English. These provide practical skills to help gain the most out of work, education and everyday life and are assessed by the completion of written and on-line testsFollowing enrolment, learners engage in a blended programme of training and support that will include attendance at group training sessions, self-directed learning, email and face-to-face support from their trainer / assessor as well as a programme of training devised by the employer.Training Outcome:A full-rounded overview of the finance process within a fast-paced, domiciliary healthcare business. A full-time position at the end of the apprenticeship and the possibility for further personal and professional growth and development.Employer Description:Sentinel Care Services is a dynamic and growing domiciliary healthcare organisation committed to delivering exceptional services to our clients.Working Hours :08.30 - 16.30, Monday - Friday.Skills: Number skills,Initiative,Enthusiastic,Motivated,Friendly....Read more...
Throughout the week, your primary responsibilities will include: Ensuring a safe and supportive environment that prioritizes the well-being of each child. Building rapport with both children and parents to foster a welcoming, inclusive community. Taking initiative to bring fresh ideas to each session and adjusting activities based on children’s engagement.
This role is ideal for those who love working with children, are committed to their development, and are enthusiastic about creating a joyful space that supports children’s growth and happiness.
In addition to your responsibilities within the breakfast and afterschool clubs, you will also assist with our daily walking bus service. Each morning, after breakfast club, you'll help safely walk children to their school. In the afternoon, you'll meet these children at school and walk them back to Limetree for afterschool club. Your role in the walking bus is crucial for ensuring each child's safety, maintaining a positive atmosphere, and providing a smooth, secure transition between school and club activities.Training:The programme offers a blended approach including virtual classrooms, webinars, work-based tasks and online assignments. We use an online platform (BUD) that helps you learn the topics and skills, reflect on your practice and build your portfolio.
Candidates are not required to attend college, instead, this will include off the job training hours (OTJH) used throughout this apprenticeship. These OTJH will be within working hours of Employment- e.g., 30+ hours per week = 6 hours per week OTJH, less than 30 hours is 20% OTJH.
You will also receive one-to-one support and tuition from your apprenticeship tutor, this tutor will make in person visits to you at the nursery, or schedule online meetings every 5-6 weeks.Training Outcome:Progress within your setting as a supervisor or manager.Work as a play work development officer for a local authority.Move into a school as a Teaching Assistant.Become self-employed and set up an after-school club or childcare project.Move into an Early Years setting and proceed with an Early Years Educator Level 3 apprenticeship.Employer Description:Camp Glide is a childcare provider known for its quality before and after school clubs and holiday camps, focusing on safety, fun, and personal growth for children. As an employer, Camp Glide values honesty, respect, responsibility, and community, fostering an environment where staff can grow and excel in childcare. Staff members are encouraged to build strong relationships with children, develop professionally, and bring enthusiasm and initiative to their roles, all within a supportive and collaborative team. Camp Glide is Ofsted-registered, committed to maintaining high standards in care and safety.Working Hours :Monday to Friday, 20-23 hours per week. Hours to be confirmed.Skills: Communication skills,Team working,Creative,Initiative,Patience....Read more...
Throughout the week, your primary responsibilities will include:
Ensuring a safe and supportive environment that prioritizes the well-being of each child
Building rapport with both children and parents to foster a welcoming, inclusive community
Taking initiative to bring fresh ideas to each session and adjusting activities based on children’s engagement
This role is ideal for those who love working with children, are committed to their development, and are enthusiastic about creating a joyful space that supports children’s growth and happiness
In addition to your responsibilities within the breakfast and afterschool clubs, you will also assist with our daily walking bus service
Each morning, after breakfast club, you'll help safely walk children to their school. In the afternoon, you'll meet these children at school and walk them back to Limetree for afterschool club
Your role in the walking bus is crucial for ensuring each child's safety, maintaining a positive atmosphere, and providing a smooth, secure transition between school and club activities
Training:Playworker Level 2 Apprenticeship Standard:
The programme offers a blended approach including virtual classrooms, webinars, work-based tasks and online assignments
We use an online platform (BUD) that helps you learn the topics and skills, reflect on your practice and build your portfolio
Candidates are not required to attend college, instead, this will include off the job training hours used throughout this apprenticeship
These OTJH will be within working hours of Employment- e.g., 30+ hours per week = 6 hours per week OTJH, less than 30 hours is 20% OTJH
You will also receive one-to-one support and tuition from your apprenticeship tutor, this tutor will make in person visits to you at the nursery, or schedule online meetings every 5-6 weeks
Training Outcome:
Progress within your setting as a supervisor or manager
Work as a play work development officer for a local authority
Move into a school as a Teaching Assistant
Become self-employed and set up an after-school club or childcare project
Move into an Early Years setting and proceed with an Early Years Educator Level 3 apprenticeship
Employer Description:Camp Glide is a childcare provider known for its quality before and after school clubs and holiday camps, focusing on safety, fun, and personal growth for children. As an employer, Camp Glide values honesty, respect, responsibility, and community, fostering an environment where staff can grow and excel in childcare. Staff members are encouraged to build strong relationships with children, develop professionally, and bring enthusiasm and initiative to their roles, all within a supportive and collaborative team. Camp Glide is Ofsted-registered, committed to maintaining high standards in care and safety.Working Hours :Monday - Friday, shifts to be confirmedSkills: Communication skills,Team working,Creative,Initiative,Patience....Read more...
Throughout the week, your primary responsibilities will include:
Ensuring a safe and supportive environment that prioritises the well-being of each child
Building rapport with both children and parents to foster a welcoming, inclusive community
Taking initiative to bring fresh ideas to each session and adjusting activities based on children’s engagement
This role is ideal for those who love working with children, are committed to their development, and are enthusiastic about creating a joyful space that supports children’s growth and happiness.
In addition to your responsibilities within the breakfast and afterschool clubs, you will also assist with our daily walking bus service. Each morning, after breakfast club, you'll help safely walk children to their school. In the afternoon, you'll meet these children at school and walk them back to Limetree for afterschool club. Your role in the walking bus is crucial for ensuring each child's safety, maintaining a positive atmosphere, and providing a smooth, secure transition between school and club activities.Training:Playworker Level 2.
The programme offers a blended approach including virtual classrooms, webinars, work-based tasks and online assignments. We use an online platform (BUD) that helps you learn the topics and skills, reflect on your practice and build your portfolio.
Candidates are not required to attend college, instead, this will include off the job training hours used throughout this apprenticeship. These OTJH will be within working hours of Employment- e.g., 30+ hours per week = 6 hours per week OTJH, less than 30 hours is 20% OTJH.
You will also receive one-to-one support and tuition from your apprenticeship tutor, this tutor will make in person visits to you at the nursery, or schedule online meetings every 5-6 weeks.Training Outcome:Progress within your setting as a supervisor or manager.
Work as a play work development officer for a local authority.
Move into a school as a Teaching Assistant.
Become self-employed and set up an after-school club or childcare project.
Move into an Early Years setting and proceed with an Early Years Educator Level 3 apprenticeship.Employer Description:Camp Glide is a childcare provider known for its quality before and after school clubs and holiday camps, focusing on safety, fun, and personal growth for children. As an employer, Camp Glide values honesty, respect, responsibility, and community, fostering an environment where staff can grow and excel in childcare. Staff members are encouraged to build strong relationships with children, develop professionally, and bring enthusiasm and initiative to their roles, all within a supportive and collaborative team. Camp Glide is Ofsted-registered, committed to maintaining high standards in care and safety.Working Hours :Monday to Friday 20-23 hours per week, exact working hours TBCSkills: Communication skills,Team working,Creative,Initiative,Patience....Read more...
Throughout the week, your primary responsibilities will include: Ensuring a safe and supportive environment that prioritizes the well-being of each child. Building rapport with both children and parents to foster a welcoming, inclusive community. Taking initiative to bring fresh ideas to each session and adjusting activities based on children’s engagement.
This role is ideal for those who love working with children, are committed to their development, and are enthusiastic about creating a joyful space that supports children’s growth and happiness.
In addition to your responsibilities within the breakfast and afterschool clubs, you will also assist with our daily walking bus service. Each morning, after breakfast club, you'll help safely walk children to their school. In the afternoon, you'll meet these children at school and walk them back to Limetree for afterschool club. Your role in the walking bus is crucial for ensuring each child's safety, maintaining a positive atmosphere, and providing a smooth, secure transition between school and club activities.Training:The programme offers a blended approach including virtual classrooms, webinars, work-based tasks and online assignments. We use an online platform (BUD) that helps you learn the topics and skills, reflect on your practice and build your portfolio.
Candidates are not required to attend college, instead, this will include off the job training hours (OTJH) used throughout this apprenticeship. These OTJH will be within working hours of Employment- e.g., 30+ hours per week = 6 hours per week OTJH, less than 30 hours is 20% OTJH.
You will also receive one-to-one support and tuition from your apprenticeship tutor, this tutor will make in person visits to you at the nursery, or schedule online meetings every 5-6 weeks.Training Outcome:Progress within your setting as a supervisor or manager.Work as a play work development officer for a local authority.Move into a school as a Teaching Assistant.Become self-employed and set up an after-school club or childcare project.Move into an Early Years setting and proceed with an Early Years Educator Level 3 apprenticeship.Employer Description:Camp Glide is a childcare provider known for its quality before and after school clubs and holiday camps, focusing on safety, fun, and personal growth for children. As an employer, Camp Glide values honesty, respect, responsibility, and community, fostering an environment where staff can grow and excel in childcare. Staff members are encouraged to build strong relationships with children, develop professionally, and bring enthusiasm and initiative to their roles, all within a supportive and collaborative team. Camp Glide is Ofsted-registered, committed to maintaining high standards in care and safety.Working Hours :Monday to Friday, 20-23 hours per week. Hours to be confirmedSkills: Communication skills,Team working,Creative,Initiative,Patience....Read more...
Throughout the week, your primary responsibilities will include:
Ensuring a safe and supportive environment that prioritizes the well-being of each child.
Building rapport with both children and parents to foster a welcoming, inclusive community.
Taking the initiative to bring fresh ideas to each session and adjusting activities based on children’s engagement.
This role is ideal for those who love working with children, are committed to their development, and are enthusiastic about creating a joyful space that supports children’s growth and happiness.
In addition to your responsibilities within the breakfast and afterschool clubs, you will also assist with our daily walking bus service. Each morning, after breakfast club, you'll help safely walk children to their school. In the afternoon, you'll meet these children at school and walk them back to Limetree for afterschool club. Your role in the walking bus is crucial for ensuring each child's safety, maintaining a positive atmosphere, and providing a smooth, secure transition between school and club activitiesTraining:The programme offers a blended approach including virtual classrooms, webinars, work-based tasks and online assignments. We use an online platform (BUD) that helps you learn the topics and skills, reflect on your practice and build your portfolio.
Candidates are not required to attend college, instead, this will include off the job training hours used throughout this apprenticeship. These OTJH will be within working hours of Employment- e.g., 30+ hours per week = 6 hours per week OTJH, less than 30 hours is 20% OTJH.
You will also receive one-to-one support and tuition from your apprenticeship tutor, this tutor will make in person visits to you at the nursery, or schedule online meetings every 5-6 weeks.Training Outcome:Progress within your setting as a supervisor or managerWork as a play work development officer for a local authorityMove into a school as a Teaching Assistant.Become self-employed and set up an after-school club or childcare project.Move into an Early Years setting and proceed with an Early Years Educator Level 3 apprenticeship.Employer Description:Camp Glide is a childcare provider known for its quality before and after school clubs and holiday camps, focusing on safety, fun, and personal growth for children. As an employer, Camp Glide values honesty, respect, responsibility, and community, fostering an environment where staff can grow and excel in childcare. Staff members are encouraged to build strong relationships with children, develop professionally, and bring enthusiasm and initiative to their roles, all within a supportive and collaborative team. Camp Glide is Ofsted-registered, committed to maintaining high standards in care and safety.Working Hours :Monday to Friday 20-23 hours per week.Skills: Communication skills,Team working,Creative,Initiative,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service:
Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration:
Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork:
Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion:
Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:
Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Apprenticeship Standard
Brand specific certifications
Training Outcome:
Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship
Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes
Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.Working Hours :Monday - Friday, 0830 - 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Parts Department is at the heart of our operations. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories. This includes the ordering, selling and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks.
Your duties will vary from day to day and could include:
Providing advice to customers who are having problems with their vehicles
Taking sales orders from customers both face to face and over the phone
Stock control for vehicle parts and accessories
Maintaining an ordered stock room
Raising invoices for parts sold
Liaison with internal teams to ensure the correct stock is place at the right time
Our ideal candidate will be methodical in their way of working and be able to demonstrate precise attention to detail.
As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You also should be IT literate (although full training will be provided).
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one-year programme, you will receive the following:
Level 3 Motor Vehicle Service and Maintenance Technician - light vehicle Standard
Brand specific certifications
Training Outcome:VVolkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Parts Assistant is in excess of £20,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:At SEAT, there is nothing more important than our people. Their enthusiasm, commitment and skills are the dynamic force behind SEAT cars. Our people drive the innovation and technology, style, and design in everything that we do.
We are looking to enthusiastic and passionate people to join our team working as apprentices in our retail network and drive their career forward with us.Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Serving customers and being responsible for large and small orders from start to finish.
Keeping track of goods in and out and stock management.
Communicating confidently to internal and external customers about the company and how it operates.
Apprenticeship webinar training with LEAP apprentices programme.
Training:
The apprenticeship will be a Trade Supplier Level 2 Apprenticeship
The training will take place at a mixture of both our Harrow branch and Uxbridge branch, with the main site being the Harrow branch
Level 2 Apprenticeship, equivalent to 5 GCSE Passes
The training will be spread over 1-2 hours per week with LEAP. The rest of your time will be spent in branch in a hands on role learning every aspect of construction merchant management.
This programme will equip apprentices with the skills they need to be an expert within their job role. They will be applying their learning in the branch to drive customer engagement, business performance and share product knowledge with their colleagues.
Successful completion of this programme could support future development. There are opportunities to apply for other apprenticeships, for example, the Level 3 Team Leader programme.
Webinars to share knowledge and develop skills. The webinars are supported by subject specialists and a great opportunity for networking with other BMF members.
A dedicated Apprentice coach will support the apprentice and their line manager during the programme, They will be in regular contact to monitor success and review an individualised learning plan.
Personal development planning is key to the programme and will ensure the learner has clear goals to meet their development needs and future career aspirations.
Technology will be used during the apprenticeship for research, completing e-learning, capturing evidence of learning and attending webinars.
Subject experts within the workplace will be key to building knowledge, skills and behaviours. They play a vital role in providing feedback while on the programme.
Functional skills in maths if required
Training Outcome:
The right candidate is expected to take on either an assistant manager or branch manager role.
Alternatively, we are a growing business looking to expand. This could mean that the right candidate could use the skills they've learnt on the apprenticeship to become either companywide sales manager or an area manager responsible for multiple branches. Each progression would come with salary increases.
Employer Description:we are an independent plumbers merchant. we've been established for 4 years. we have 2 branches, in harrow and uxbridge. we sell everything plumbing related. we trade with small, medium and large contractors.Working Hours :Monday to Friday: 8am to 5pm with 1 hour lunch break per day
Alternate Saturdays: 8am to 12 midday ( working hours during the week will be reduced by 4 hours when it is the employee's Saturday to work)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
· Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
· Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
· Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
· Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
· Enthusiasm and willingness to learn
· Teamwork
· Strong communication
· Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
· Level 2 Customer Service Practitioner Standard
· Brand specific certificationsTraining Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.
Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience....Read more...
As a member of the school's learning support team, your main jobs and duties will consist of:
Support to pupils:
1:1 support pupil with complex and profound multiple learning needs.
To facilitate the pupil’s development and skills in the use of resources, including IT.
To maintain pupils’ interests and motivation in their learning and development.
Assisting pupils with dress/changing for activities/ personal hygiene.
To support individual/group work across the curriculum to raise levels of achievement.
To support pupils with specific support programmes, e.g., speech and language.
To support pupils with their personal and social skills, including during break times and lunchtimes.
Care and welfare of pupils, include toileting and feeding as required.
Escorting pupils around school premises.
Support to School:
Liaise with parents and carers; ensuring there is good communication between home and school.
To consistently adhere to all school policies, procedures, and school routines.
Preparation of rooms, equipment and displays.
To promote high standards of behaviour throughout school in accordance with the Behaviour Policy.
Support and promote the ethos of school.
Maintenance of safe environment and follow all health and safety procedures.
Support to Teachers:
To deliver pre-planned programmes of work and interventions. Planning and organisation of activities for children and supporting teachers in the completion of assessment and other pupil records.
Undertaking duties during dinner time and break.
To assist the teacher with supervision of pupils on school trips/visits.
Keeping rooms, materials, and equipment in a tidy/safe manner.
Liaison with teachers and other staff to obtain, exchange and record information on pupils in accordance with school policy.
Support the supervision of individuals/groups of pupils at all times.
Support with Curriculum:
To assist in the teaching of the curriculum, and group/individual programmes.
Support teachers in the assessment and monitoring of pupils, in accordance with school policy.
To support individual/ group work across the curriculum to raise levels of achievement and to respond appropriately to pupils.
Participation in teams/working groups on curriculum and wider school matters.
Involvement in meetings, such as planning, SEN etc...
Attendance of some staff meetings and appropriate training sessions.
Development and preparation of curriculum materials.
It is your responsibility to carry out your duties in line with the School's policy on equality and be sensitive and caring to the needs of the disadvantaged, promoting a positive approach to a harmonious working environment. You should act as an exemplar on these issues and should identify and monitor training for yourself and any employees for whom you are responsible, in line with this policy, the Equality Standard and obligations under the Race Relations (Amendment) Act 2000.
The post holder must always carry out his/her responsibilities with due regard to the school's policy, organisation and arrangements for Health and Safety at Work. Training:As well as working towards a Level 3 Teaching Assistant Apprenticeship Standard, you will learn job-specific skills from experienced colleagues.
Sandwell apprentices also participate in our bespoke 'Skills Academy' for apprentices. In addition to a workplace mentor you will receive support throughout your apprenticeship by a dedicated mentor from the Council's Apprenticeships team.Training Outcome:The post is offered on a fixed-term contract to cover the duration of the apprenticeship training. You will receive support and guidance to identify and apply for any further apprenticeships or internal jobs that you are suitably experienced and qualified for. Our 'Next Steps' workshop will help you to identify the skills that you have gained throughout your apprenticeship in order to update your CV and apply for any opportunities.Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :32.5 hours per week - Monday to Friday.
Exact times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Number skills,Team working,Creative,Non judgemental,Patience,Motivational,Professional,Mature,Flexible,Willing to learn,Outgoing....Read more...
Duties will include (but not be limited to):
Administrative tasks:
Work with Project Assistant to ensure documentation and team guidance is kept up to data
Assist with data entry and content migration tasks
Client support:
Triage and review support tickets on Jira Service Desk, ensuring all tickets are actively worked on and updated regularly with clear and comprehensive notes on progress
Action simple support tickets such as account setups, password resets, assistance with navigation of websites and content changes
Support Project Managers with issue investigation and resolution
Assign complex tickets to relevant team members and liaise/chase for completion where necessary
Project support:
Provide ad-hoc support to Project Managers with day-to-day tasks
Assist with project reporting including progress reporting and profit tracking
Reporting:
Take responsibility for creating and distributing monthly performance reports for clients, compiling data from a range of sources including Google Analytics, Jira Service Desk and PPL’s platform
Assist with profitability and resource reporting
Training:Why choose our Data Essentials apprenticeship?
QA’s Data Essentials Level 3 apprenticeship can support your business to be more productive with data and adapt to a modern-day workplace.
Data available to organisations is increasing at scale. How your business leverages it is essential to successful transformation and continued growth.
QA's Data Essentials Level 3 apprentice will learn to:
Source, format and present data securely using Microsoft Excel
Analyse structured and unstructured data to support business outcomes
Blend data from multiple sources as directed
Communicate outcomes appropriate to the audience
Apply legal and ethical principles when manipulating data
QA’s Data Essential Level 3 apprenticeship programme enables your organisation to:
Build the capabilities you need throughout your organisation to collect, study, organise and present data, increasing digital adoption and the provision of intelligent and valuable business insights
Create and develop Data Technicians for the modern workplace by reskilling your existing talent or hiring new entry-level talent.
QA’s programmes, partnerships and recruitment capability enable us to tailor a solution that works for your business
Provide training that acts as a standalone solution or as part of a wider academy/programme to an array of business functions
Tools and technologies learned:
Apprentices will learn to use Microsoft Excel and Power BI
Training Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship.
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Benefits:
26 days annual leave, plus bank holidays
Bonus scheme
Work from home/hybrid working
Flexi hours
Training and development opportunities
Employer Description:People Places Lives Ltd work in true partnership with health and social care organisations to deliver simple solutions that empower people, strengthen places and improve lives.
These solutions range from information and advice websites to support people on their health and social care journey, to providing day-to-day management of complex health packages via a personal health budget.
Their head office is in Wigan, and they employ 50 staff that are spread across the country.Working Hours :Monday to Friday, 9am - 5pm (1-hour lunch break)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Team working,Non judgemental....Read more...
Support to Pupils;
• Assist children in matters of personal needs and their additional needs including first aid and welfarematters e.g. changing, feeding, using specialist equipment to support students• Arrange medical/dental visits as appropriate.• Supervise and support pupils ensuring their safety, by complying with good H&S practice.• Accompany teaching staff and pupils on visits, trips and out of school activities as required.• Encourage pupils to interact with others and engage in activities led by the teacher.
Support to Teacher;
• Prepare classroom as directed for lessons, clear afterwards and assist with and maintain displays of pupils’ work, notice boards, shelving systems etc.• Undertake routine administrative tasks, e.g. pupilrecord keeping as requested.• Support the teacher in managing pupil behaviour, reporting difficulties as appropriate.• Appropriate liaison with parents on general pupil matters.
Support to Curriculum;
• Support pupils to understand instructions in relation to curriculum subject e.g. KS1 Literacy.• Prepare and maintain general equipment/resources as directed by the teacher.• Attend training sessions as required for CPD purposes and to ensure appropriate skill level is obtained to undertake role, e.g. behaviour management strategies.
Safeguarding;
• Promote and safeguard the welfare of children and young persons you are responsible for or come into contact with.Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Qualification: Level 3 Teaching Assistant (SEND) Apprenticeship Standard.
Functional Skills Level 2 in English and maths will be provided for those without GCSE Grade 4/C (or equivalent) if required.
All learning delivered online/ remotely alongside the role.
Training Outcome:Possible full time employment for the right candidate.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday - 8.45am - 3.45pm,
Tuesday - 8.45am - 3.30pm,
Wednesday - 8.45am - 4.30pm,
Thursday - 8.45am - 3.30pm,
Friday - 8.45am - 3.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Teaching Support:
To undertake duties in accordance with school practices and procedures, ensuring the post holder actively upholds and promotes the philosophies of the school
To work under the direction of the class teacher ensuring that progress is clearly recorded in the relevant systems and relates to the learning objectives/goals for pupils
Under the guidance of the teacher, supervise activities and assist with the general management of pupils in school
Under the direction of the teacher provide one to one support to pupils or working with small groups of pupils on pre-planned activities, to reinforce the teacher’s approach
To ensure that progress is clearly recorded in the relevant systems and relates to the learning objectives/goals for pupils
To provide basic clerical duties where required e.g. Photocopying, filing etc
Under the guidance of the teacher ensure equipment or materials are suitable for the learning activities
Prepare materials and teaching aids where necessary
Under the guidance of the teacher, work with individuals or groups of pupils in accessing school library and in the use of ICT and other relevant resources to support learning
To participate in and assist in supervision of educational visits, inconjunction with the teacher/line manager
As directed by the teacher to promote good pupil behaviour, dealing promptly with conduct and incidents in-line with established policy and encourage pupils to take responsibility of their own behaviour
To undertake relevant training and development as required from time to time by the Principal or LA, and be involved in ongoing development reviews of skills and competencies
Pupil Support:
To provide support and guidance under the direction of the teacher on a one to one basis or to teams of pupils in their core skills and curriculum needs as per school policies/practices
To actively encourage the inclusion of all pupils to participate in the life and activities of the school and access the national curriculum to the best of their ability
To provide individual assistance or assistance within groups through implementing behaviour plans, Individual Education Plans and teaching strategies etc, to maximise their achievements
As required to deal with pupils who require physical restraint and intervention, using such methods as TEAM-TEACH, under the direction of the Principal
As required, to deal with the personal care and comfort and necessary minor medical treatments of pupils, i.e. toileting and intimate care issues (as per school guidance and direction)
To contribute to plans, reviews and evaluations of pupils by monitoring and recording pupils’ progress and attendance at meetings as required
To provide lunchtime cover as required
Curriculum Activities:
Under the direction of the teacher, assist in the structured and agreed learning activities/teaching programmes
To contribute in the presentation of pupils’ work and maintenance of display areas
To assist with the preparation and tidying of the classroom and upkeep of resources
To attend and contribute to duty related meetings as required
General:
As part of your wider duties and responsibilities you are required to promote and actively support the School’s/LA’s responsibilities towards safeguarding
Safeguarding is about keeping people safe and protecting people from harm, neglect, abuse and injury. It is about creating safe places, being vigilant and doing something about any concerns you might have
Training:
Teaching Assistant Level 3 Apprenticeship Standard
Training Outcome:
Permanent position considered on completion of the apprenticeship
Employer Description:Salendine Nook High School is a unique and very special place. We have a great reputation locally and have a very strong tradition of providing a first-class education to the young people of north-west Huddersfield.Working Hours :Monday - Friday - Term time only
08:40 - 15:10Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Supporting Learning & Development
Communicate pupil work as planned by the classroom teacher and manage pupil behaviour.
Within an agreed system of supervision, plan teaching and learning objectives, prepare and deliver learning activities and evaluate and adjust lessons/work plans according to pupil responses/needs.
Monitor, record and evaluate pupil responses to learning activities through a range of assessment and monitoring strategies against pre-determined learning objectives.
Interact with pupils in ways that support the development of their ability to think and learn and work independently.
Support the development and implementation of appropriate behaviour management strategies, to anticipate and manage behaviour constructively, promoting self-control and independence.
Support pupils in their social and emotional wellbeing and develop and implement related social, health and physical programmes.
Encourage and motivate pupils to promote independence and resilience and increase self-esteem.
Participate in the development, implementation and monitoring of systems relating to attendance and integration e.g. registration, truancy, pastoral systems etc.
Accompany educational visits, with the class teacher, and other activities outside of the classroom, supervising the pupils.
Provide supervision during breaks and lunchtimes.
Communication
Establish constructive and respectful relationships with parents/carers, exchange appropriate information, facilitate their support for their child’s attendance, access to learning and support home to school and community links.
Play an appropriate part in establishing effective relationships and communicate with other agencies/professionals in liaison with the teacher, to support achievement and progress of pupils.
Sharing Information
Provide objective and accurate feedback and reports on pupil attainment, progress and other matters, ensuring the availability of appropriate evidence.
Participate in meetings with other staff, external professionals, and parents, regarding pupils, in a support capacity to the teacher, who will normally lead on such matters.
Pay due regard to professional boundaries, maintaining appropriate levels of confidentiality.
Share information about pupils with teachers and other professionals as required.
Safeguarding and Promoting the Welfare of Children/Young People
Assist pupils with personal hygiene and welfare, including physical and medical needs, whilst encouraging independence.
Be responsible for promoting and safeguarding the welfare of pupils that you are responsible for and come into contact with, reporting concerns as appropriate.
Administration/Other
Organise and manage an appropriate learning environment and resources.
Support the use of ICT to advance pupils’ learning and use common ICT tools for own and pupils’ learning.
Assist with administrative support e.g. dealing with correspondence, compilation/ analysis, reporting on attendance, exclusions etc., making phone calls.
Supervise and provide access arrangements for pupils sitting internal and external examinations, ensuring that examinations comply DFE requirements.
Under the guidance and supervision of a class teacher be responsible for marking the register when covering classes.
Data Protection
To comply with Lingfield Education Trust’s policies and supporting documentation in relation to GDPR - this includes Data Protection, Information Security and Confidentiality
Training:
Teaching Assistant - Level 3 Standard
You will be required to attend Bishop Auckland College one day per week
Full, on the job training provided by the employer
Training Outcome:To be discussed at interview.Employer Description:Woodham Burn Primary and Nursery School is located in the heart of Newton Aycliffe. This is true not only for our geographical location: we are part of the local community and we are very proud of our community links.
With 250 pupils on roll it is always lively and interesting. We offer Breakfast Club and After School Club for our pupils to cater for the busy lives that we all lead.Working Hours :37hrs and £236.80 per week. Monday to Friday 8.30 am – 4.30pm. Term time only.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
