Care Assistant - Days £12.41 - £13.01 per hour dependant on experience/qualification Part-time 25 hours per week (including weekends) Romsey SO51Are you caring, honest and hardworking? Do you seek meaningful work? If so, we may have just the role for you!What’s on Offer?
Competitive rates of pay and benefits Paid breaks; 5.6 weeks holiday a year (including bank holidays) The Peoples Pension Scheme Induction and training programme for all employees Study support and funding of relevant qualifications Opportunity of salary enhancement on attainment of qualifications Refer a friend scheme Annual pay review Uniforms provided Friendly and approachable team Opt in Free private health insurance Superb setting and working environment
About the role: Our Care Team provide support to our residents, by assisting with:
Providing personal care and needs of the residents in a way that promotes independence To make beds, tidy rooms and perform any light cleaning duties as required The provision of the highest standards of care of the residents and to maintain the Care Standards.Input daily records in the computerised care plans for a given number of the residents.To seek medical advice as appropriate for the residentsTo administer medication as prescribed.To ensure implementation of all Policies and Procedures throughout the home.To assist with the proper accounting of all petty cash and resident’s monies.To attend all meetings and training as required.
Qualifications and Experience:
Experience in a care environment is essentialExperience working with people living with Dementia preferred but not essentialUp to date mandatory trainingFirst Aid Course or willing to learnKnowledge of elderly health related issues
What you will need:
Excellent communication skills Ability to work well as part of a dedicated team Caring and positive attitude Friendly and enthusiastic character who can build rapport with our residents
We are a multi-award-winning family run business where our philosophy, ‘loving care matters’, sits at the heart of everything we do. We are passionately dedicated to providing an outstanding quality of care and accommodation at our care homes, which enriches the lives of our residents. Central to this is empowering our employees through superior training and development to deliver inspirational care. Maybe you’ve worked for the NHS, in hospitals, or in another industry where you’ve picked up valuable experience. Or maybe none of the above, but you share our values and would enjoy working as part of a friendly, family-owned and multi-award winning care home. If this sounds like a role you would enjoy, we look forward to receiving your application.APPLY NOW. If you’d like to hear more, call on 0330 335 8999.....Read more...
Teaching and learning
Develop an understanding of students’ learning needs, including specific SEND needs, in order to support their access to lesson content and achieve the learning objectives
Help students to develop independent learning skills and to manage their own learning
Work in partnership with teachers to plan and deliver high quality lessons, and assess students' learning
Deliver individual and small group targeted interventions within clearly defined parameters, in partnership with teachers
Develop positive relationships with students and promote positive behaviours, consistently applying the academy's behaviour policy
Support the social, emotional, mental health, wellbeing and personal care of all students in line with the academy's policy and procedures
Working with others
Collaborate with teaching staff, pastoral staff, the SENDCO and parents/carers to support all students’ learning
Monitor students’ responses to learning activities and progress towards targets, record achievement and provide feedback to teaching staff as required
Support teachers to develop a stimulating and safe learning environment
Support teachers in the preparation of teaching resources that meet the diverse needs and interests of students
Support teachers to look after students on trips and out of school activities as required
Contribute to the wider school community through completion of any school related duties throughout the working day
Training:As part of our continued commitment to professional development, this role also offers the opportunity for anybody who does not currently hold a Teaching Assistant qualification to complete their level 3 ‘Initial Teaching Assistant Training’.
Your Trainer will meet with you in the workplace or online every 2-4 weeks. In between these meetings you will have dedicated time away from your job to work on the apprenticeship and collate evidence for your apprenticeship e-portfolio with ongoing support from your Manager and Trainer.Training Outcome:
Due to operational requirements apprentices cannot be guaranteed a permanent job or higher level apprenticeship on completion of their apprenticeship
Where a suitable permanent job or an advanced level apprenticeship opportunity becomes available in their training school or other trust schools, apprentices are strongly encouraged to apply for it and subject to satisfactory completion of their apprenticeship and suitable qualifications/experience will be guaranteed an interview
Employer Description:Lift Schools is an established Apprenticeship Training Provider within the Education sector, as well as a network of 57 primary, secondary and special schools located across the England. We have been offering Level 2 to Level 5 programmes since 2012. In May 2024 we were judged to be a GOOD provider with Outstanding features by Ofsted. Our apprenticeship programmes can be fully funded by the levy and are available to any school or early years setting in England.
We are a specialist provider of apprenticeships for the education sector. Our curriculum intent is to prepare school support staff with the knowledge, skills and understanding they need to thrive in often under-recognised roles. In so doing, and responding to market needs and demands, we ensure our Apprentices maximise the impact they can have on schools, pupils and their own life choices.Working Hours :Monday- Friday
39 weeks per year
Shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Team working,Initiative,Willing to learn,Ability to self-evaluate....Read more...
Replenishing stock, keeping shelves and shop area tidy
Stock management and ordering from wholesaler (via computer after training). This also includes receiving stock delivery and putting away stock. Periodic date checking of stock
Cleanliness of the shop – cleaning shelves, counter, floor etc.
Cleanliness of other areas of the shop will be followed on a cleaning rota
Liaising with the doctor surgery – collecting prescriptions and keeping good working relations with the surgery staffAfter training, being able to prepare patient prescription collection list, order prescriptions for patients via phone/walk-in.
After training, being able to use the Pharmacy labelling system and other company software
Sign up patients for repeat prescription serviceAfter training being able to sell OTC medicines with advice
Dealing with customer queries, face to face and over the phone.
Maintain a professional manner at all times
Serving customers, operating cash register and taking credit card payments
Ordering dispensary stock, putting away dispensary stock and periodically date checking
All processes involved with dispensing of prescriptions
This includes using the Electronic Prescription Service
With the ever changing roles in pharmacy we would expect you to adapt to such changes and take on new roles to help meet the needs of the business
Training:Level 2 Pharmacy Assistant Apprenticeship Standard:
A competence based qualification i.e. NVQ/QCF
A knowledge based qualification i.e. Technical Certificate
Employer Rights & Responsibilities
Personal Learning & Thinking Skills
You will be required to attend our Matthew Boulton College 1 day per week
Training Outcome:
Potential progression at Manor Pharmacy into a Level 3 Pharmacy Technician role
Employer Description:Manor Pharmacy is a community pharmacy based in Walsall offering NHS prescriptions in-branch and for local home delivery. Manor Pharmacy also offers clinical services provided by friendly and qualified pharmacy staff.Working Hours :Monday - Friday, 9.00am - 5.00pm. 1 hour unpaid lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Support the onboarding process and completing all employment checks and ensure that prospective staff have the right to work at the organisation and that we are in receipt of the required fit for purpose documentation e.g. appropriate references.
Assist with all HR administration such as, daily register, HR email inbox, holidays, sickness, return to works, maternity, paternity and adoption leave.
Assist with printing, scanning and filing of all types of personnel documents.
Assist with the on-going maintenance of employee records such as new starters, leavers, changes of address.
Ensure that contracts of employment and any other contractual documentation are in place and compliant.
General reception and telephone duties including the greeting of visitors, assist in organising meetings and maintaining Boardroom and Training room facilities.
Help with the smooth running of the office, including maintaining and replenishing office supplies.
Willingness to work outside of normal office hours if required.
Training:Your apprenticeship will be made up of classroom/virtual based training to cover knowledge, on-the-job training here at Step Change Outsourcing, online learning as well as mentoring from our experienced team members.
Your training will take place in office with 20% of your week dedicated to your studies.Training Outcome:
Permanent position within our HR team dependant on performance.
CIPD level 5 & 7.
HR Assistant.
HR Administrator.
HR Officer.
HR Coordinator.
HR Support.
Employer Description:We are Step Change Outsourcing – a specialist outsource contact centre, based in Stevenage, Hertfordshire. With our team of 200 people, we have all the expertise of a big contact centre with the personal care of a small business.
Our business was founded in 2009, and since then we have established ourselves as experts in delivering sales, retention and customer experience campaigns on the phone and online.
We work with some of the UK’s leading brands and pride ourselves on delivering exceptional results through our skilled and dedicated team.
Everything we do is centred around creating the very best outcomes for our clients and their customers and because we look for the right attitude and mindset when we’re recruiting we also have an energetic and fun team, who create a great place to work.
Our culture is fast, energetic and ethical. We want to do good business and we have a winning mind-set in everything we do.Working Hours :Monday to Thursday, 8:45am to 6:15pm. Friday, 8:45am to 3:45pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Initiative,Non judgemental....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn.
Teamwork.
Strong communication.
Customer service.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship.
Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team.Working Hours :Monday - Friday, 08.30 - 17.30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Customer care skills,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work. Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include: Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us. Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims. Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience. Promotion: Assisting with the sale of accessories and service plans. Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are: Enthusiasm and willingness to learn Teamwork Strong communication Customer Service We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. On successful completion of the one year programme, you will receive the following: Level 2 Customer Service Practitioner Standard Brand specific certifications Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Customer care skills,Patience....Read more...
To work with the class teacher supporting SEND pupils within class and on a one-to-one basis.
Main Duties:
Help with planned learning and behaviour activities and give feedback to support planning.
Ask questions to help pupils think and learn.
Support behaviour, teaching methods, and pupils' wellbeing (including health, emotional, and social needs).
Help create and follow individual support plans (like IEPs or behaviour plans).
Build one-to-one mentoring relationships with pupils.
Go on trips with pupils and help supervise them.
Give advice on learning, behaviour, and attendance.
Boost pupils’ confidence and keep them motivated.
Build good relationships with pupils, families, and other professionals.
Help with hygiene and personal care while promoting independence.
Support pupils using ICT and follow school rules about its use.
Supervise pupils during exams and make sure rules are followed.
Take part in training and development sessions.
Training:As an apprentice, you will receive support through both on-the-job learning and formal training as part of your apprenticeship programme. This will typically include:
Study towards a relevant qualification, Level 3 Teaching Assistant Diploma.
On-the-job training and mentoring from experienced professionals.
Regular review meetings to track progress and development.
Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Friday 8:45am – 3:15pm including a 30 minute break.Skills: Communication skills,Organisation skills,Problem solving skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your day to day tasks will include:
Administrative Support: Assist with general administrative tasks including filing, data entry, managing correspondence and housekeeping tasks. You'll be working towards having responsibility for your own contract
Customer Service: Provide excellent customer service by handling inquiries and resolving issues in a timely manner whilst building good relationships with the client and suppliers
Office Management: Help maintain a well-organized office by managing supplies, scheduling appointments, and coordinating meetings
Financial Administration: Assist with basic financial tasks such as supplier invoice queries, expense tracking and budget management
High Level Reporting Assistance: Supporting lead contract support teams with month end reporting queries and supporting with planned preventative maintenance (PPM) monitoring
Team Collaboration: Work closely with team members to ensure smooth operations and effective communication within the office
Systems Management: Assist with the management and maintenance of office systems and software, document management systems and other business applications
Administrative Duties: Managing quotes, Purchase Orders (PO), expenses and invoices, ordering stationery, workwear and Personal Protective Equipment (PPE)
Adhere to Company values, policies and procedures including, but not limited, to health and safety
Training:
As well as guided on the job training specific to our organisation you will study towards your Level 3 Business Administration Apprenticeship programme delivered by Heart of England Training
A tutor will be assigned to you and you will receive protected study time within the workplace
You will also get support from our apprenticeship team through mentoring and buddying
Functional Skills in English and maths if required
Training Outcome:
As a Business Administration Apprentice, there are exciting future prospects including career progression to roles such as Contract Support or project coordinator, Administrative Assistant and/or opportunities for further education and professional certifications, and the potential to specialise in areas like commercial or business development. Your apprenticeship equips you with valuable skills, including life skills, paving the way for a diverse range of career paths. The key to your success lies in continuous learning, gaining experience, and embracing new opportunities
The potential opportunity to work at other business units around the UK
Employer Description:EDF Energy is a British integrated energy company, wholly owned by the French state-owned EDF, with operations spanning electricity generation and the sale of natural gas and electricity to homes and businesses throughout the United Kingdom.
Dalkia Facilities Ltd is a subsidiary of EDF Energy Ltd.
Everything we do is in service to our clients and their customers. We continuously find new and better ways of working to help our clients overcome the challenges of today and tomorrow.
We partner with our clients and are committed to realise their ambitions and deliver solutions to meet their needs. We are upfront, honest and act with integrity. By staying curious and pushing ourselves to find new and better ways of doing things, we’re constantly innovating, creating quality and adding value for our clients at every stage.Working Hours :Monday- Friday
8.00am- 4.30pm
With an hour for lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Self motivated,Adaptable,Able to prioritise,Positive, can-do attitude,Time management....Read more...
Purpose of PostTo support the development of the skills and capability offer within Portfolio Management, in line with the City of London Corporation’s strategic priorities.To assist the Skills and Capability Officer in the roll-out and embedding of the Project Management Academy within the City of London Corporation, and associated career development opportunities relating to project and portfolio management.To provide administrative support to the Skills and Capability Officer and the Assistant Director for Portfolio Management, as necessary and appropriate.Main Duties & Responsibilities1. Administrative Support:
Assist in scheduling and organising training sessions, workshops, and meetings, including booking of training spaces.
Maintain records of training activities, attendance, and feedback
Prepare and distribute training materials and resources, as necessary.
2. Communication and Coordination:
Act as a point of contact for training participants, answering queries and providing information.
Work with trainers, facilitators, and external suppliers to ensure smooth delivery of training programs.
Help in relaying updates and information related to further learning and development opportunities related to project management.
3. Data Management and Reporting:
Collect and analyse data on training effectiveness and participant feedback.
Assist in preparing reports and presentations on progress against training outcomes.
Maintain and update databases related to training activities and participant information.
4. Support in Development and Implementation:
Help in the maintenance of training materials, tools, and templates.
Assist in the implementation of new training initiatives and programs.
Support the customisation of training content to meet the specific needs of different teams and projects, as appropriate.5. Learning and Development:
Stay up to date on best practices and trends in the project management and learning and development spaces.
Seek opportunities for personal and professional development within the apprenticeship.
Additional Responsibilities• Technical Support:
Provide technical assistance as necessary, ensuring smooth operation of online/hybrid training.Troubleshoot any technical issues that arise during hybrid/online training events.
Project Assistance:
Support the Skills and Capability Officer in various delivery-related tasks appropriate to the grade.
Assist in the regular review of documentation of project training processes and guidance documentation.
CoLC Policies and Procedures:
Actively seek to implement the City of London’s Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties.• Actively seek to implement the City of London’s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post.
To undertake any duties that may reasonably be requested appropriate to the grade
Training:You will be supported to achieve the Business Administration Level 3 apprenticeship. Theoretical training will be Biweekly with the support of the training provider. Practical training and support will be given in the workplace allowing you to embed your learning in the working environment. You will receive hours 6 per week to support with your apprenticeship studies.Training Outcome:On successful completion of the apprenticeship, we aim to offer a permanent role within the team if a position is available. Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation.Employer Description:The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London.Working Hours :Monday to Friday 9:15am - 5pm core hours. Flexibility will be required for business needs. The role is 3 days in the office, 2 days working from home.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Number skills,Logical,Team working,Non judgemental....Read more...
As a member of the school's learning support team, your main jobs and duties will consist of:
Support to pupils:
Support all pupils in their learning.
1:1 support to pupils with complex and profound multiple learning difficulties.
To facilitate the pupil’s development and skills in the use of resources including IT.
To maintain pupils’ interests and motivation.
Assisting pupils with dress/changing for activities/ personal hygiene.
To support individual/group work across the curriculum to raise levels of achievement.
Care and welfare of pupils to include toileting and feeding as required.
Escorting pupils around school premises.
Support to School
Communicate with those with parental responsibility during the working day, as part of the normal consultative and educational process.
Work with all school stakeholders to ensure effective communication.
To maintain school policies and procedures.
Preparation of rooms, equipment and displays.
Maintain school routine.
To promote high standards of behaviour throughout school in accordance with the Behaviour Policy.
Support the ethos of school.
Maintenance of safe environment.
Support to Teachers:
Contact with parents as part of normal consultative and educational process, e.g. progress evenings.
To deliver pre-planned programmes of work.
Planning and organisation of activities for children and support to teachers in the completion of assessment and other pupil records.
Undertaking duties on a rota basis during mid-morning and mid-afternoon breaks.
To assist the teacher with supervision of pupils on school trips/visits.
Keeping materials and equipment in tidy/safe manner.
Liaison with teachers and other staff to obtain, exchange and record information on pupils in accordance with school policy.
Support the supervision of individuals/groups of pupils.
Support with Curriculum
To assist in the teaching of the curriculum.
Support to teachers in the assessment and monitoring of pupils, in accordance with school policy.
To support individual/ group work across the curriculum to raise levels of achievement and to respond appropriately to pupils.
Participation in working groups on curriculum matters.
Involvement in planning meetings.
Attendance at staff meetings and appropriate training sessions as required.
Development and preparation of curriculum materials.
It is your responsibility to carry out your duties in line with the School's policy on equality and be sensitive and caring to the needs of the disadvantaged, promoting a positive approach to a harmonious working environment. You should act as an exemplar on these issues and should identify and monitor training for yourself and any employees for whom you are responsible, in line with this policy, the Equality Standard and obligations under the Race Relations (Amendment) Act 2000.
The post holder must always carry out his/her responsibilities with due regard to the school's policy, organisation and arrangements for Health and Safety at Work.Training:As well as working towards a Level 3 Teaching Assistant apprenticeship standard, you will learn job-specific skills from experienced colleagues.
Sandwell apprentices also participate in our bespoke 'Skills Academy' for apprentices. In addition to a workplace mentor you will receive support throughout your apprenticeship by a dedicated mentor from the Council's Apprenticeships team.Training Outcome:The post is offered on a fixed-term contract to cover the duration of the apprenticeship training. You will receive support and guidance to identify and apply for any further apprenticeships or internal jobs that you are suitably experienced and qualified for. Our 'Next Steps' workshop will help you to identify the skills that you have gained throughout your apprenticeship in order to update your CV and apply for any opportunities.Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :33.5 hours per week - Monday to Friday. Exact times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Number skills,Team working,Creative,Non judgemental,Patience,Motivational,Professional,Mature,Flexible,Willing to learn,Outgoing....Read more...
To provide and deliver efficient, effective, customer-oriented housing maintenance services
To deal with enquiries into RPRMO, supporting a right-first-time approach, where enquiries fall outside the remit of the Housing team
Working closely with a range of internal and external partners will be key to delivering a consistent and responsive service
Act as the first point of contact for tenants reporting repairs and maintenance issues
Log repair requests in the housing management system accurately
Liaise with the DLO and external contractors to schedule repairs, ensuring prompt response times
Monitor outstanding repairs, keeping residents informed of progress and resolution times
Ensure that repairs are completed in line with KPIs, especially those related to emergency and urgent repairs
Provide reception duties for the main office, greeting tenants and visitors in a professional manner
Answer phone calls and respond to email queries from residents, dealing with complaints, repairs, or other enquiries efficiently
Log all resident interactions, ensuring accurate record-keeping to inform future actions and responses
Support efforts to measure and improve tenant satisfaction, including conducting surveys and gathering feedback on repairs and other housing services
Respond to tenant complaints in a timely and professional manner.
Assist in monitoring tenant rent and service charge accounts, making contact with tenants who are behind on payments
Provide advice and support to tenants facing financial difficulties, working with the Housing Officer to offer payment plans or support in accessing financial assistance
Maintain accurate records of rent arrears and contribute to reducing arrears in line with RPRMO targets
Provide administrative support in tenancy sustainment activities, including referrals to support services, organising tenancy reviews, and tracking outcomes
Assist tenants with any queries related to their tenancy agreements and services available to help them stay in their homes
Log and assist in managing ASB complaints, ensuring they are escalated appropriately to the Housing Officer or external agencies
Provide updates to tenants on the progress of their ASB complaints, maintaining confidentiality and professionalism
Identify and report safeguarding concerns to the Housing Officer or appropriate safeguarding authority, ensuring tenant welfare is prioritised
Work with external services to support vulnerable tenants, following safeguarding policies and procedures
Promote equality and diversity in all aspects of service delivery and resident interactions, ensuring all tenants are treated fairly and respectfully regardless of their background
Support RPRMO in delivering services that are accessible and meet the diverse needs of the community
Work towards achieving specific KPIs for repairs completion, tenant satisfaction, rent collection, and ASB case resolution
Provide regular updates to the Estate Director on progress towards KPIs and suggest improvements where needed
Help organise community events and activities aimed at enhancing tenant engagement and satisfaction
Build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering excellent customer service
Understanding of GDPR legislation and a commitment to confidentiality
To carry out any other duties reasonably requested by the Estate Director
Training:The successful candidate will obtain a Level 2 Housing & Property Management Assistant Apprenticeship standard qualification. Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday 8:30am - 3:30pm, Tuesday 9am - 4pm, Wednesday to Friday 8:30am - 3:30pm with a 1 hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Nice personality,Resilient,Confident....Read more...
To provide and deliver efficient, effective, customer-oriented housing maintenance services
To deal with enquiries into RPRMO, supporting a right-first-time approach, where enquiries fall outside the remit of the Housing team
Working closely with a range of internal and external partners will be key to delivering a consistent and responsive service
Act as the first point of contact for tenants reporting repairs and maintenance issues
Log repair requests in the housing management system accurately
Liaise with the DLO and external contractors to schedule repairs, ensuring prompt response times
Monitor outstanding repairs, keeping residents informed of progress and resolution times
Ensure that repairs are completed in line with KPIs, especially those related to emergency and urgent repairs
Provide reception duties for the main office, greeting tenants and visitors in a professional manner
Answer phone calls and respond to email queries from residents, dealing with complaints, repairs, or other enquiries efficiently
Log all resident interactions, ensuring accurate record-keeping to inform future actions and responses
Support efforts to measure and improve tenant satisfaction, including conducting surveys and gathering feedback on repairs and other housing services
Respond to tenant complaints in a timely and professional manner.
Assist in monitoring tenant rent and service charge accounts, making contact with tenants who are behind on payments
Provide advice and support to tenants facing financial difficulties, working with the Housing Officer to offer payment plans or support in accessing financial assistance
Maintain accurate records of rent arrears and contribute to reducing arrears in line with RPRMO targets
Provide administrative support in tenancy sustainment activities, including referrals to support services, organising tenancy reviews, and tracking outcomes
Assist tenants with any queries related to their tenancy agreements and services available to help them stay in their homes
Log and assist in managing ASB complaints, ensuring they are escalated appropriately to the Housing Officer or external agencies
Provide updates to tenants on the progress of their ASB complaints, maintaining confidentiality and professionalism
Identify and report safeguarding concerns to the Housing Officer or appropriate safeguarding authority, ensuring tenant welfare is prioritised
Work with external services to support vulnerable tenants, following safeguarding policies and procedures
Promote equality and diversity in all aspects of service delivery and resident interactions, ensuring all tenants are treated fairly and respectfully regardless of their background
Support RPRMO in delivering services that are accessible and meet the diverse needs of the community
Work towards achieving specific KPIs for repairs completion, tenant satisfaction, rent collection, and ASB case resolution
Provide regular updates to the Estate Director on progress towards KPIs and suggest improvements where needed
Help organise community events and activities aimed at enhancing tenant engagement and satisfaction
Build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering excellent customer service
Understanding of GDPR legislation and a commitment to confidentiality
To carry out any other duties reasonably requested by the Estate Director
Training:The successful candidate will obtain a Level 2 Housing & Property Management Assistant Apprenticeship standard qualification. Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday 8:30am - 3:30pm, Tuesday 9am - 4pm, Wednesday to Friday 8:30am - 3:30pm with a 1 hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Nice personality,Resilient,Confident....Read more...
