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Operations and Administration Manager
Do you thrive in a fast-paced environment and are passionate about exceeding expectations? Are you a proven leader with a record of leading and building high-performing teams?If so, Diaspora Insurance seeks someone qualified to join our dynamic team as an Operations and Administration Manager!Destiny Finance Ltd t/a Diaspora Insurance is a consultancy firm based in Birmingham, United Kingdom, that specialises in the designing, marketing and distribution of insurance products & risk management solutions targeted at foreign nationals living and working in developed markets like the UK, EU, North America, Canada, Australia & New Zealand. You will be joining a dynamic and ambitious firm focused on making a huge impact on expatriate communities in terms of managing their insurable risks. About The Role The Operations & Admin Manager (OAM) reports to the Channels Director. This role is critical in ensuring that all processes are efficient, compliant, and aligned with the company's strategic goals. The Insurance Operations Manager will be responsible for managing teams, streamlining workflows, and ensuring customer satisfaction while adhering to industry regulations.They will oversee the daily operations of Diaspora Insurance, enforce company policies, ensure smooth functioning of administrative processes and efficient delivery of services to clients and all stakeholders. They are jointly responsible for managing budgets, implementing policies and procedures, and supervising staff. This role involves coordinating stakeholders, service providers, department heads and managers, conducting audits, and providing administrative support to company directors. Key Responsibilities of an Insurance Operations and Administration Manager: Overseeing daily operations: This includes ensuring all departments are running smoothly and efficiently.Client acquisition, that is, from pre-sale engagements, onboarding processes and systems to post-sale customer service, including claims management.Asset management, including all fixed assets and movable ones like cars (register, service tracking, insurance, car trackers, etc.), laptops, mobile phones, tablets, cameras, and merchandise, where stock control and tracking are critical.Diaspora Insurance House building management - contractors and service providers management, building systems (fire, security, insurance, etc.) management, supplies management, expenditure controlDiaspora Insurance House building usage - optimal office space allocation, including office events approval, coordination and managementLiaise and co-ordinate with line managers or heads of departments to review duties and understand business units' functions, align business processes, and enhance operational efficiency. Managing budgets and expenditures: Reviewing and monitoring financial performance, preparing operational plans, and ensuring adherence to budgetary allocations.Creating systems to discourage unplanned expenditure and accountability for money spent.Creating expenditure approval structure and levels Implementing policies and procedures: Developing and/or enforcing all approved company policies and procedures to ensure consistency and compliance.Assessing and recommending areas that need improvement and policing Supervising staff: Participate in hiring, training, and managing staff to ensure they are performing their duties effectively and adhering to company policies.Supporting human resources management and optimal deploymentOverseeing HR systems, including staff rota and attendance in liaison with line managers Providing administrative support: Assisting with administrative tasks, such as coordinating with partners and stakeholders, performing file audits, and offering administrative support to company directors. Managing client relationships: Acting as a liaison between clients, service providers, stakeholders, and internal teams to ensure smooth operations and address client concerns. Ensuring compliance: Monitoring compliance with relevant regulations and policies in liaison with Compliance Department and making sure we have a system to log and track all key tasks in the Compliance Department. Client communication: Communicating with clients, brokers, and other stakeholders to address inquiries, resolve issues, and ensure client satisfaction. Ensuring we have a system to log and track all tasks within the system and HR infrastructure, as well as actual customer support in the Customer Care Department. Finance & Accounts Department: Making sure we have a system to log and track all tasks on the system and hr. infrastructure, and actual day-to-day work and submissions in the Finance & Accounts Dept.Liaising with the Finance Manager to make sure systems are in place to monitor and produce all relevant reports Specific tasks within the insurance industry: Claims management:Overseeing the claims process, including verifying coverage, processing claims, and ensuring compliance with policies and regulations.Policy management:Managing policy documents, tracking policy alterations, and preparing application and administrative records.Underwriting operations:Processing underwriting data, ensuring accuracy and timeliness, and adhering to industry practices and regulations. Renewal processes:Coordinating the end-to-end insurance process, including the issuance of insurance documents and ensuring timely renewals of policies Qualifications and Skills: Education: A bachelor's degree in business administration, insurance, or a related field is typically required. An MBA is an added advantage.Experience: Minimum of 5 years relevant experience in insurance operations, administration, or claims management is essential.Skills: Strong organisational, communication, and problem-solving skills are crucial.Knowledge: Knowledge of insurance products, policies, and regulation is required.Leadership: Proven leadership and team management skills.Other: Experience with relevant software and systems is a plus. Required: UK driver's licenseBenefits: Company car, holiday pay, company pension ....Read more...
Freelance Education Events Coordinator
Freelance Education Events Coordinator Location: ManchesterFreelance, flexible hoursSalary: CompetitiveAbout Us Ahead Partnership works with employers and educators to engage, inspire and motivate young people around skills, career options and future employment. We organise and deliver a wide range of employability and skills activities that connect young people with volunteers from the working world, helping to raise aspirations, build confidence, develop essential skills and expand networks.In recent years, we have broadened our reach through a mix of virtual and in-person delivery, from interview practice to workplace visits. Our programmes are highly interactive and hands-on, and we also deliver large-scale flagship events focused on sectors such as digital, green, and professional and financial services, encouraging young people to explore future career opportunities.Our clients are at the heart of everything we do, and you will play a key role in delivering a first-class experience across our activities and events. You’ll be supported by a dedicated, ambitious team who are passionate about making a real difference.We work with a diverse range of young people and are committed to diversity and inclusion in all forms. We welcome applications from people who reflect this and share our passion, even if you feel you do not have the “perfect” experience. We offer generous hourly or day rates, with full training provided. Experience working with young people, education or teaching is beneficial but not essential.You will need to; Be passionate about being part of a purpose-led businessBring your individuality to deliver content to young people in an exciting and engaging wayEmbrace change and be flexible in how you workBe comfortable working in partnership with the wider team and external stakeholders including employers and teachers If you have experience of planning and/or delivery of events or major projects and can demonstrate the ability to manage complex projects involving multiple stakeholders and competing deadlines then read on.We have a number of roles that we’re recruiting for which fall into the following categories – Event planning only roles – these are home based roles. You will need good stable broadband the ability to flex your diary and ideally, experience of project managing teams of people remotely as well as experience of event planning and management.Event delivery only roles – these roles will require you to have experience of facilitating events, ideally with young people (from primary to secondary age students), be able and willing to travel (mainly locally), have a flexible diary, and have access to a car. NB you will be paid travel expenses and travel time (where journeys take over an hour)Planning and delivery roles – the requirements for this role are a combination of the above two roles. Responsibilities:Planning of activities (‘Planning Only’ and ‘Planning and Delivery’ Roles): Work as part of a wider project team on the preparation and planning of activitiesCarry out planning calls with stakeholders, to ensure all delivery and logistical considerations are accounted forRecruitment of diverse volunteers to support activitiesUndertake administrative duties to deliver projects you support Delivery of activities (‘Delivery Only’ and ‘Planning and Delivery’ Roles): Represent Ahead Partnership in line with our values and cultureLiaise with an Ahead Partnership member of staff prior to the eventMeet and greet, brief and continually engage business volunteersEnsure the event spaces are set up correctly as specifiedLead/Facilitate the session from start to finish, including time-management and gathering feedbackAbility to adapt to different scenarios whilst running the eventReport back to the relevant Ahead Partnership contact after each eventUndertake other duties as requested and commensurate with the post Required Skills: Proven facilitation skills (‘Delivery Only’ and ‘Planning and Delivery’ Roles)Ability to work independentlyAbility to think on your feet and problem solveDemonstrable planning, organisational and time-management skillsStrong interpersonal skillsGood level of spelling and grammarExcellent communicator Experience: Experience of working with Young People – ideally those aged 11-16 years oldComprehensive experience of delivering presentations, training or workshops to a large audience and facilitating groups (‘Delivery Only’ and ‘Planning and Delivery’ Roles)Experience of developing and sustaining relationships with key stakeholders and partners. Whilst not essential, we are also interested in hearing from people with experience of managing complex programmes of activity or teams of people to deliver activities / events.Work is ad hoc, and we’re flexible around your other commitments if you’re happy to be flexible too. As our programmes grow, more regular and increased work may become available.Interested? Please apply. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Freelance Education Events Coordinator
Freelance Education Events Coordinator Location: West MidlandsFreelance, flexible hoursSalary: CompetitiveAbout Us Ahead Partnership works with employers and educators to engage, inspire and motivate young people around skills, career options and future employment. We organise and deliver a wide range of employability and skills activities that connect young people with volunteers from the working world, helping to raise aspirations, build confidence, develop essential skills and expand networks.In recent years, we have broadened our reach through a mix of virtual and in-person delivery, from interview practice to workplace visits. Our programmes are highly interactive and hands-on, and we also deliver large-scale flagship events focused on sectors such as digital, green, and professional and financial services, encouraging young people to explore future career opportunities.Our clients are at the heart of everything we do, and you will play a key role in delivering a first-class experience across our activities and events. You’ll be supported by a dedicated, ambitious team who are passionate about making a real difference.We work with a diverse range of young people and are committed to diversity and inclusion in all forms. We welcome applications from people who reflect this and share our passion, even if you feel you do not have the “perfect” experience. We offer generous hourly or day rates, with full training provided. Experience working with young people, education or teaching is beneficial but not essential.You will need to; Be passionate about being part of a purpose-led businessBring your individuality to deliver content to young people in an exciting and engaging wayEmbrace change and be flexible in how you workBe comfortable working in partnership with the wider team and external stakeholders including employers and teachers If you have experience of planning and/or delivery of events or major projects and can demonstrate the ability to manage complex projects involving multiple stakeholders and competing deadlines then read on.We have a number of roles that we’re recruiting for which fall into the following categories – Event planning only roles – these are home based roles. You will need good stable broadband the ability to flex your diary and ideally, experience of project managing teams of people remotely as well as experience of event planning and management.Event delivery only roles – these roles will require you to have experience of facilitating events, ideally with young people (from primary to secondary age students), be able and willing to travel (mainly locally), have a flexible diary, and have access to a car. NB you will be paid travel expenses and travel time (where journeys take over an hour)Planning and delivery roles – the requirements for this role are a combination of the above two roles. Responsibilities:Planning of activities (‘Planning Only’ and ‘Planning and Delivery’ Roles): Work as part of a wider project team on the preparation and planning of activitiesCarry out planning calls with stakeholders, to ensure all delivery and logistical considerations are accounted forRecruitment of diverse volunteers to support activitiesUndertake administrative duties to deliver projects you support Delivery of activities (‘Delivery Only’ and ‘Planning and Delivery’ Roles): Represent Ahead Partnership in line with our values and cultureLiaise with an Ahead Partnership member of staff prior to the eventMeet and greet, brief and continually engage business volunteersEnsure the event spaces are set up correctly as specifiedLead/Facilitate the session from start to finish, including time-management and gathering feedbackAbility to adapt to different scenarios whilst running the eventReport back to the relevant Ahead Partnership contact after each eventUndertake other duties as requested and commensurate with the post Required Skills: Proven facilitation skills (‘Delivery Only’ and ‘Planning and Delivery’ Roles)Ability to work independentlyAbility to think on your feet and problem solveDemonstrable planning, organisational and time-management skillsStrong interpersonal skillsGood level of spelling and grammarExcellent communicator Experience: Experience of working with Young People – ideally those aged 11-16 years oldComprehensive experience of delivering presentations, training or workshops to a large audience and facilitating groups (‘Delivery Only’ and ‘Planning and Delivery’ Roles)Experience of developing and sustaining relationships with key stakeholders and partners. Whilst not essential, we are also interested in hearing from people with experience of managing complex programmes of activity or teams of people to deliver activities / events.Work is ad hoc, and we’re flexible around your other commitments if you’re happy to be flexible too. As our programmes grow, more regular and increased work may become available.Interested? Please apply. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Apprentice Accounting Technician
As a trainee accountant you will work as part of a team assisting with clients’ accounting needs. This position involves a number of different aspects including: Preparing financial statements for limited companies, partnerships and sole traders Preparing tax computations Providing bookkeeping services Preparation of VAT returns Filing Companies House and H M Revenue & Customs documents on the client's behalf Assignments will be undertaken both in the office and at the client's premises. Trainees will have support and on-the-job training from managers and other senior staff. During your training, you will be expected to develop an understanding of the practical issues involved in delivering a high quality service to clients. Both practical and theoretical training will be undertaken, with an aim to become a member of the Association of Accounting Technicians (AAT).Training:You will undertake the “Assistant Accountant” Apprenticeship (an Advanced Apprenticeship in Accounting), with full support from Accountancy Learning as part of their Flexible Apprenticeship Programme. Assessment will be by an “End Point Assessment” and will be graded “Pass” or “Distinction”. This will include two elements: A Professional Discussion: This will include a series of questions allowing you to display the knowledge and experience you have obtained over your apprenticeship. You will build a Portfolio of reflections and product evidence that will be used for discussion points in the PD. A Synoptic Exam: This will include elements you have learnt throughout your studies of the individual AAT Units and this will contribute towards your end grade. You will be prepared for both of these elements by undertaking studies for the AAT (Level 3) Advanced Diploma in Accounting. These will underpin both elements of your “end point assessment”. As such, it is anticipated that your apprenticeship duration will be for 15-18 months, although earlier completion is possible, provided the duration exceeds one year and a week. Those with no prior accounting knowledge may also need to complete the Bookkeeping units of AAT Level 2. You will receive support from both the employer and the training provider to complete and achieve your apprenticeship and will be given time to study during the week on a day release basis. As you are working towards a professional qualification, it is also expected that you will continue your studies outside of normal office hours. As you learn more in both the office and in your studies your responsibilities, and the variety of tasks you undertake, are expected to increase. Those with previous relevant qualifications and experience may be considered for a Higher Apprenticeship undertaking the Professional Accountant Standard.Training Outcome: It is expected that you will stay with the company following successful completion of your apprenticeship to undertake further qualifications and increase your responsibility in the office Employer Description: Established in 1996, the award-winning Futurelink Group stands out as an expert payroll specialist providing a comprehensive array of fully compliant payroll solutions tailored to each client’s individual needs. With 28 years of industry expertise, we have been supporting clients, contractors and freelancers across all industry sectors including aerospace, construction, energy, and logistics to name a few. We pride ourselves on being unwaveringly compliance-driven therefore, our diverse range of options ensures that contractors receive the optimal solution for their sector and personal circumstances, all while remaining fully compliant with HMRC regulations such as Inland Revenue 35 (IR35) and the Construction Industry Scheme (CIS). Our seasoned team of specialists is committed to delivering full support both to clients and the workforce by streamlining employee and payroll management. We personally liaise with workers by answering any queries they may have and ensuring that they are well looked after, subsequently enabling organisations to focus on their core business operations. We process payrolls daily, including twice on Fridays, so you can rest assured that your workforce is receiving timely and accurate payments from a trusted partner. By partnering with Futurelink Group, agencies can save on employment costs, grow their profit margins, and increase workers’ net income. Adapting seamlessly to the evolving legislative landscape over the years, our team of expert advisors, payroll specialists, and external auditors ensures that our policies and procedures consistently align with HMRC’s latest employment legislation and tax law. At the core of our service is a commitment to exceptional delivery, and to uphold this standard, we actively seek feedback from our valued clients and contractors (see testimonials). In collaboration with RSM (formerly Baker Tilly), we have developed a state-of-the-art, bespoke payroll system. Our cutting-edge system paired with our growing team of payroll experts emphasises our commitment to providing exceptional support, ensuring that everyone is paid accurately and on time, every time.Working Hours :Monday to Friday, excluding bank holidays.Skills: IT skills,Number skills,Analytical skills,Logical,Literacy Skills,Willing to learn,Interest in business,Common sense ....Read more...
Bereavement Training & Partnerships Manager
Position: Bereavement Training & Partnerships Manager Location: Remote (UK) - regular travel required (car and driving licence essential) Start date: ASAP Commitment: Full-time The Company We're Octopus Legacy: one of the fastest growing tech companies in the country, part of the UK's most exciting and best-trusted group (you may have heard of some of our sister companies…) and we have a mission. We're on a path to scale, aiming to become a household name while transforming a long-established industry and helping our customers prepare for, and find support after, death. But we can't do it alone, and that's why we're assembling a team of top performers to build with us. Ready to be part of something big? The Role The National Bereavement Service (NBS) is the specialist training arm supporting this mission. Our offer is growing rapidly, with long-term partnerships including Cadent Gas and Mercer Marsh, alongside a landmark 3-year research project with the University of Manchester to streamline death administration across public and private sectors. Following a period of significant growth, we are seeking an experienced and confident Training Manager to lead the development and delivery of our national bereavement training programmes. This hands-on leadership role is suited to a qualified trainer who can translate research-led insight into engaging, trauma-informed training for corporate, charity, and public sector audiences. You will help shape our national training offer through innovative programme design, delivery across key partnerships, and the ongoing strategic development of the NBS training provision. Key Responsibilities Training Design & Innovation Evidence-Based Development: Support the development of evidence-based training programmes, integrating academic insights and real-world casework insights. Content Translation: Translate complex subject matter into accessible, engaging learning content for professionals across health, social care, financial services, legal, and public-sector settings. Digital Transformation: Drive the creation of training videos, case studies, and webinars, including the development of virtual delivery models and blended learning formats. Accreditation & Frameworks: Create CPD-accredited programmes and "Train the Trainer" frameworks to ensure scalable impact. Continuous Improvement: Lead the improvement of curricula by incorporating adult learning principles and evaluating programme effectiveness using qualitative and quantitative data. Resource Creation: Develop toolkits, guidance materials, and new products that expand revenue and strengthen professional competence in bereavement support and safeguarding. Partnerships & Stakeholder Engagement Strategic Delivery: Work collaboratively to deliver training across key corporate and regulated sector partnerships. Regulatory Awareness: Maintain a good understanding of vulnerability frameworks, such as Consumer Duty (FCA/Ofgem), and apply this context to training content where relevant. National Industry Representation: Act as a primary spokesperson for NBS at partnership meetings and national industry conferences. You must be comfortable and commanding when speaking to large audiences on stage to advocate for improved bereavement standards. Delivery & Team Leadership Operational Oversight: Manage the coordination of the national delivery calendar and lead the delivery of our more complex or bespoke training commissions. Mentorship & Quality: Provide guidance, coaching, and reflective practice support to internal trainers and external professionals to ensure delivery aligns with psychological safety standards. Capability Building: Develop internal capability through mentoring and structured learning pathways, helping teams navigate emotionally complex work with resilience and compassion. Who You Are Expert Facilitator: An experienced L&D professional with a grounding in psychology or adult learning, experienced in delivering training within emotionally sensitive environments. Outstanding Communicator: Confident engaging stakeholders across corporate, public, and charitable sectors. Research Literate: Comfortable translating complex academic material into practical workplace solutions. Strategic & Hands-on: Able to move between high-level programme design, detailed governance, and compassionate facilitation. Values-Led: A collaborative leader committed to professional, empathetic, and ethical bereavement support. Proactive: Highly organised with the flexibility to travel regularly Why Join Us As part of Octopus Legacy, you'll join a values-driven organisation committed to improving how workplaces respond to grief, while supporting the wellbeing and development of our people. Our Mission Octopus Legacy is the place to plan for death and find support after loss. When people think about planning for death they think about wills, life insurance and funerals. We take these cold processes and turn them into something more human. Share more than money: leave voice notes, music, recipes. Shape a legacy that connects you while you're here. And after you're gone. Founded by Sam after his mum died suddenly, we're a group of people who work in death because we've been affected by it. We know the difference a good plan makes, and what it's like when there isn't one. Death can come between us, leaving mess, legal fees, frustration. But it can also make us stronger. We see a world where people talk openly about death, and work out the real meaning of legacy, one that connects to them. We're here to make that world happen. Benefits Octopus share incentive scheme 27 days holiday + extra day off for your Birthday Vitality Health & Life Insurance Pension scheme Enhanced parental leave Free Will & LPAs + discounts on other Octopus services Cycle to Work Scheme and EV Salary Sacrifice Scheme Octopus Giving: matched charitable fundraising up to £500 Octopus Springboard: support to build your own ideas We know that to be truly innovative, we need to have a diverse team around us. That is why Oc ....Read more...