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IT Support AnalystUp to £28,000 DOESouth West London
The role
Interested in working for a company that heavily promotes organic growth?! This is a position where no 2 days will be the same and where opportunity and growth comes easily to those that strive for it.
Key duties
Respond to customer queries raised face-to-face, by email or by phone, accurately identifying the urgency, impact and priority of a call, troubleshooting as far as possible, and gathering information. Gather information on and distribute unassigned tickets across the team in a timely manner to ensure tickets are dealt with quickly by the right people Provide on-site support in our remote offices (currently in Bromley, Bristol, Cheltenham, Plymouth and Northallerton) according to a rota, with visits to other offices if and when necessary. Investigate hardware and software issues to identify the cause and possible workarounds, aiming to identify solutions where possible. Escalate issues to third-line support, vendors, or to other teams where necessary. Resolve tickets in a timely manner, keeping the customer updated at all stages of the process. Image laptops and desktops using SCCM. Create and manage user accounts using Active Directory and MS Exchange and Office 365. Provide clear communication to the team to ensure that knowledge of issues and fixes is shared. Respect confidentiality of customer information and promote adherence to security policies. Maintain accurate records of IT assets
Skills required
Essential: experience with Windows 10, Windows 11, Microsoft Office, Office365, Active Directory administration, Exchange administration, laptop hardware, desktop hardware, printer hardware, networking basics. Ideal: Software packaging, OS deployment (SCCM) and PowerShell.
Company overview
Our client is a leading specialist in providing integrated marketing amongst other things. With over 800 employees in the business you will provide support across offices in and around London. Their belief in people is the driver behind everything they do. The company strives to attract talented IT engineers that are specialists in their fields. Our client has created an environment where people can share their knowledge and experiences which helps grow their engineers professionally. In addition to this commitment, talent and sheer hard work gets noticed and rewarded. For them technology is at the forefront of their business but they also understand that it is the people they employ that brings this to life.
Benefits
Working hours will be 37.5 hours a week during standard business hours 9am - 5.30pmBase salary will be up to £28k25 days’ annual leave Opportunity to be a part of a large group of experienced Engineers where you have a clear and structured career pathContinual professional development plansExcellent benefits such as company pension/healthcare/season ticket loanAccess to onsite gym
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Salary: £85/90,000 -plus bonus and Equality options
Location: Fully remote
We're partnering with a dynamic and well-funded leisure group at a pivotal moment in their growth journey. With a strong capital base and ambitious expansion plans, this is a young company building serious commercial momentum across the UK. With a portfolio of successful, leisure-Tech venues, a sharp eye on market trends, the group is looking to appoint a Senior Commercial Manager to drive profitability, optimise return on investment, and accelerate sustainable growth.
The Senior Commercial ManageRole
As Commercial Manager, you'll sit at the heart of the leadership team alongside the CEO. Your focus will be on delivering commercial performance across the entire business. From leading strategic investment decisions to refining pricing strategies and identifying new revenue opportunities, this role is about growing the bottom line and scaling smartly.
You will oversee the finance and commercial teams with a clear mandate: to monitor performance, eliminate inefficiencies, and push every area of the business toward stronger margins and greater returns. This is not a siloed finance or marketing role-it's a commercial growth position requiring leadership across operations, partnerships, and brand development.
Key Responsibilities
Analyse and monitor ROI across the estate and provide actionable insights to drive profitability
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Customer Service Executive
Reporting to: Regional Commercial Manager
Position Overview: The Customer Service Executive will be responsible for growing business within a designated geographical region by managing and developing a portfolio of Commercial, Industrial, and Agricultural accounts.
Key Responsibilities:
Manage and develop a commercial portfolio of Small and Medium Enterprise (SME) customers.
Drive revenue, volume, and gross margin growth through the application of company business tools and guidelines, aligned with individual and regional budgets.
Organically grow the profitability of the customer portfolio through effective price management, increasing share of wallet, and fostering customer loyalty via additional products and revenue streams.
Achieve monthly targets and associated KPIs, including productivity metrics managed through telephony reporting, as set by the Regional Commercial Manager.
Maintain the highest standards of customer excellence, adhering to customer complaint procedures when necessary.
Upsell the full range of companies products and services—including energy procurement, lubricants, tanks, and fuel cards—to maximize revenue.
Provide timely reports and information as required by the Regional Commercial Manager or General Manager.
Fully utilize all company systems and processes; assist in office-based support when necessary.
Collaborate with internal departments to drive customer loyalty through Price Risk Management proposals and sustainability offerings.
Work closely with colleagues across the business to strengthen the overall customer offering and improve loyalty.
Process customer orders, manage queries, and consistently deliver outstanding customer service.
Champion a health and safety-focused culture at all times.
Conduct customer meetings and account reviews via video conferencing tools when face-to-face meetings are not possible.
Collaborate with the Regional Commercial Manager and Marketing Department to minimize customer churn through targeted campaigns and portfolio action plans.
Maintain a professional and reputable approach in all internal and external interactions.
Ensure consistency of job functions and processes across businesses in the UK to promote operational unification.
Maximize sales opportunities by targeting vertical markets across Agricultural, Industrial, and Farm Group sectors, for both rigid and articulated delivery modes.
Integrate newly acquired business accounts from the Business Development team into the existing portfolio, ensuring thorough follow-up to explore cross-sell and up-sell opportunities and strengthen customer relationships.
Manage financial risk by working alongside the Credit Department to ensure customers trade within agreed financial terms and limits.
Essential Skills:
Field-based sales and business development experience, ideally within Commercial, Agricultural, or Industrial sectors.
Key account management experience in a target-driven environment.
Full UK driving licence.
Strong computer skills, particularly in Microsoft Word, Excel, and Outlook.
Excellent interpersonal and communication skills (oral and written).
Ability to thrive in a high-pressure, KPI-driven environment.
Self-motivated and able to work independently as well as within a team.
Proven track record in a competitive sales environment.
Skilled in building long-term relationships to promote customer loyalty and repeat business.
Proactive and capable of working on your own initiative.
Ability to develop professional relationships with a wide range of customers.
Desired Skills:
Experience in a target-driven telephony sales environment is highly desirable.
Hours of Work:
Monday to Friday, 8:00 AM – 5:00 PM (with a one-hour lunch break)
Office-based from Monday to Wednesday; remote work on Thursday and Friday
Note: A full driving licence and access to a vehicle are likely required due to the role’s regional nature.
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