A recently CQC 'Good' rated, Kent-based Local Authority is looking for an Social Worker, within a Hospital team.
This post works within an integrated discharge team to contribute to the delivery of highly effective children and adult services (within Adult Social Care) in an efficient manner. This service covers both the acute and non-acute sites across the authority and out of area hospitals. We have been at the forefront of changes in the hospitals discharge to assess model. This can either be in a health bed, social care step down bed or in the persons’ own home. This role also includes a role in the emergency department of the acute hospital by working with other health colleagues.
Benefits for you:
Salary up to £45,830 per annum plus £3,000 paid in monthly instalments, plus a £1,000 welcome payment paid after 6 months.
Local government Pension Scheme
Progression Opportunities
Local government pension scheme
Please follow the instructions on this website, or contact Tom McKenna on 07587 031100 or email tmckenna@charecruitment.com for further details and please do be sure to leave your contact details....Read more...
My client???s software products are used across multiple Local Government Council???s across the UK. As the primary point of contact on all software products for multiple local authorities you will assist essential public service delivery across: transport, housing, social care and education.
You will manage and develop partnerships with existing public and private sector clients providing consultancy, (operational and technical), training and relevant technical leveraging.
Key Skills
Experience in a similar local authority focused software consultancy.
Client or customer service experience.
Happy to travel regularly (up to 70% of the time) and hold a full UK driving license.
A full UK driving license and use of your own vehicle ....Read more...
My client???s software products are used across multiple Local Government Council???s across the UK. As the primary point of contact on all software products for multiple local authorities you will assist essential public service delivery across: transport, housing, social care and education.
You will manage and develop partnerships with existing public and private sector clients providing consultancy, (operational and technical), training and relevant technical leveraging.
Key Skills
Experience in a similar local authority focused software consultancy.
Client or customer service experience.
Happy to travel regularly (up to 70% of the time) and hold a full UK driving license.
A full UK driving license and use of your own vehicle ....Read more...
A normal day would include:
• Accessing our systems to locate information • Recording how our information and data is created, managed and stored• Identifying how this information and data is analysed and used• Reporting and presenting findings • Make recommendations for improvements to information and data • Communicating with a wide range of staff across various teams
What you could go on to doThis apprenticeship will provide you with a good understanding of the important of information and data in complex organisations, which is a growth area within local government.
How you will be supportedFull training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.
You will be allocated a mentor within the organisation and provided with learning opportunities outside of the apprenticeship.
What will happen nextNew applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:• More about this vacancy and any others you are suitable for• Any training you need to complete• What the next steps will beTraining:Data Technician (Level 3) apprenticeship standardTraining Outcome:Possible progression within the company and progression onto the next level apprenticeship.Employer Description:A major employer within Hull delivering a wide range of statutory services within the local government sector. This role will be positioned within Neighbourhoods and Housing.Working Hours :Monday to Friday, hours TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Number skills,Team working,Initiative,Understanding of Data,Confident,Curiosity....Read more...
A global leading technology organisation, based in Hampshire, are seeking an Export Control & Trade Compliance Specialist
This Export Control & Trade Compliance Specialist position will be responsible for ensuring that all international trade activities comply with applicable import, export, x-trade export control, customs and trade regulations. This role involves monitoring and implementation of regulatory changes, classifying export controlled goods, managing due diligence documentation compliance reviews and record-keeping, and coordinating with internal teams and government agencies to maintain compliance with trade, customs Export control and internal shipping rules and regulations.
Other responsibilities include:
Ensuring compliance with local and international trade regulations, including export control and sanctions, by developing and maintaining licensing frameworks and securing the necessary export control licences.
Reviewing and due diligence on import/export/x-trade documentation.
Maintaining records in accordance with internal policies and government regulations.
Collaborating with A&D, shipping, procurement, legal, and operations teams to ensure compliant trade, customs and export control activities.
Coordinating with customs brokers, freight forwarders, carriers and government agencies as needed.
Monitoring and auditing shipments for compliance and investigate potential trade, customs and export control compliance violations.
Monitoring and processing incoming trade, export control and customs mails and highlight potential problem areas to manager.
Creating detailed due diligence DMS/SOP’s on Export control, trade and customs.
As the Export Control & Trade Compliance Specialist, Hampshire, you will have an Export control Compliance certification, along with:
Knowledge of UK export control rules and regulations
Knowledge of international trade, and customs regulations.
Knowledge of Incoterms for shipping and insurance purposes.
Aerospace & Defence export control, trade, customs and freight excellence is a benefit.
APPLY NOW for Export Control & Trade Compliance Specialist, Hampshire, by sending your cv to Adighton@redlinegroup.Com....Read more...
Liaising with parents/schools regarding the admissions process
Answering the telephone and dealing with enquiries
In-put and record data on an in-house database
Undertake word processing to produce letters and reports
Carry out filing and photocopying and any other admin duties
Attend meetings as and when required including relevant training related to the role as part of your personal development
Training:At the end you will gain a Level 2 Customer Service Practitioner Qualification. This will include any IT Functional Skills as appropriate. The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor. The apprenticeship will also include a proportion of 20% Off The Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include Workplace Professionalism and Equality & DiversityTraining Outcome:
This apprenticeship is a fixed term contract. However the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.
Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday to Friday between the hours of 8.30am and 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Telephone skills....Read more...
Answering incoming telephone calls maintaining a polite, calm, and efficient manner on the phone
Providing a positive and professional customer experience
Handling and replying to emails
Uploading reports to the system accurately capturing and updating the information
Using and generating reports for current jobs
Liaising with clients and subcontractors
Supporting sales and enquiries
Learning how to deal with complaints
Using multiple systems to upload, update, and close down works
Working as part of a supportive admin team, helping things run smoothly
Representing the company in a positive and professional manner
Any other reasonable tasks
Training:
As well as working towards a Level 2 Customer Service Practitioner qualification, you will learn job-specific skills from experienced colleagues
In addition to a workplace mentor, you will receive support throughout your apprenticeship from a dedicated mentor from the Council's Apprenticeships Team
Training Outcome:There is the possibility of progressing on to a Level 3 Administration Apprenticeship position within the business once you have completed your Customer Service Level 2. We will then have a meeting to discuss the opportunities available to you.Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday - Friday, 9.00am - 6.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Your main duties and responsibilities will be:
Undertake a range of administrative/IT-based duties
Answer the telephone & relay accurate messages back to relevant staff as appropriate
Effectively communicate with departments, colleagues & visitors from all sources either by phone, email, or via request
Carry out auditing of files & keep up to date with relevant documentation by way of regular filing
Use ICT equipment and software using an in-house database/spreadsheet system to keep accurate records
To assist with incoming and outgoing post
To support the team in producing reports
Develop customer service skills to contribute to the delivery of our services
Be accountable for the quality of your work and take responsibility for maintaining and improving your knowledge and skills
Making telephone calls to arrange appointments with customers and their families
Complete general admin tasks for all incoming social care tasks, safeguarding, therapy assessments, etc
To comply with the policies of Sandwell MBC
Training:The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor. Training Outcome:This apprenticeship is a fixed term 12 month contract. However the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday to Friday, 9am – 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Punctual and reliable,Empathy & understanding,Confidentiality,Prioritise workload,Adhere to data protection....Read more...
Under supervision and with training, you will:
Help collect, check, and input performance and service data accurately.
Support the production of simple reports and dashboards to monitor how services are performing.
Learn how to use Council data systems and software to retrieve and analyse information.
Assist colleagues in ensuring data is accurate, up to date, and stored correctly.
Help document basic processes and keep clear records of data and reporting activity.
Work with staff across different teams to share information and help improve data quality.
Take part in team meetings and projects that support service improvement.
Develop your understanding of data protection, information governance, and confidentiality.
Promote equality, diversity, and inclusion in all areas of your work.
As your confidence and skills grow, you’ll take on more responsibility and contribute to more complex data and reporting tasks.Training:At the end, you will gain a Level 3 Data Technician apprenticeship qualification. This will include any Functional Skills as appropriate.
The apprenticeship will also include a proportion of 20% off-the-job training and a robust programme of mandatory apprentice training provided by Sandwell Council to include: Fire Awareness, Prevent, Safeguarding, Data Protection & Cyber Security and Equality & Diversity. Training Outcome:The post is offered on a fixed-term contract to cover the duration of the apprenticeship training. You will receive support and guidance to identify and apply for any further apprenticeships or internal jobs that you are suitably experienced and qualified for. Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday to Friday - between the hours of 8am - 5pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience,Willingness to learn,Reliable and trustworthy,Self-motivated,Positive and enthusiastic,Able to follow instructions,Maintain confidentiality,Excellent IT Skills,Methodical....Read more...
You will support the Revenues and Benefits team in delivering high-quality customer-focused services, ensuring compliance with legislation, council policies and service standards.
With full training and support, your duties will include:
Assisting with the processing and distribution of documents using the Council’s document imaging systems
Providing customer service and general advice on Revenues and Benefits processes via telephone, email, written correspondence and face-to-face contact
Using council computer systems accurately to process information in line with legislation, regulations and council policies
Maintaining high standards of accuracy, quality and productivity to meet service performance targets
Supporting colleagues and working effectively as part of a team
Seeking guidance on complex or contentious cases from supervisors or experienced colleagues
Keeping records of work completed and providing management information when required
Actively following the Council’s Customer Care, Equality, Health & Safety and Quality policies
Training:Customer Service Practitioner Level 2 Apprenticeship:
The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor
The apprenticeship will also include a proportion of 20% Off The Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include Fire Awareness, Prevent, Safeguarding, Data Protection & Cyber Security and Equality & Diversity
If required, Functional Skills in English and maths will be completed prior to End-Point Assessment
Training Outcome:
This apprenticeship is a fixed term 12 month contract
The skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector
Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday- Friday between the hours of 8am- 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Flexible attitude....Read more...
Your main jobs and duties will include:
Provide confidential, secure, and efficient support to the Data and Finance Officers in the Special Educational Needs (SEN) Team
Assist with IT systems including emails, spreadsheets, databases, and Microsoft applications to produce reports and maintain records
Collect, collate, and manage data and financial information as directed
Maintain accurate electronic filing systems and log information on the Synergy system
Carry out data entry and financial entries under supervision
Provide technical support and assistance where appropriate
Understand and apply the Council’s financial policies
Maintain accurate financial records, spreadsheets, and budget reports
Prioritise workload effectively to meet deadlines and ensure work meets council standards, regulations, and legislation
Uphold confidentiality at all times in line with the Council’s Code of Conduct and GDPR
Promote equality, inclusivity, and sensitivity to the needs of disadvantaged groups, acting as a role model in line with the Equalities Act 2010
Undertake other duties as required to support the objectives of the Thematic Area, appropriate to grade and ability
Carry out responsibilities with due regard to the Council’s Health and Safety policies
Training:At the end you will gain a Level 3 Data Technician apprenticeship qualification. This will include any Functional Skills as appropriate.
The apprenticeship will also include a proportion of 20% Off The Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include:
Fire Awareness
Prevent
Safeguarding
Data Protection
Cyber Security and Equality & Diversity
Training Outcome:
The post is offered on a fixed-term contract to cover the duration of the apprenticeship training
You will receive support and guidance to identify and apply for any further apprenticeships or internal jobs that you are suitably experienced and qualified for
Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday to Friday - between the hours of 8.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience,Willingness to learn,Reliable and trustworthy,Self-motivated,Positive and enthusiastic,Able to follow instructions,Maintain confidentiality....Read more...
An interesting apprenticeship opportunity where you will be getting involved in all aspects of Library Services, whilst providing effective customer service to library customers and other visitors and giving information to help them to make the best use of the library resources. You will provide high-quality customer service to all service users; including children, young people and adults from all cultural backgrounds and to meet Council and Library and Information Service standards.
Duties will include:
Greeting all visitors to Library Services and directing them to resources as appropriate
Ensuring the Library and associated areas, are clean, tidy, friendly and welcoming
Checking, tidying and maintaining books and other resourcesUpdating notices and leaflets and other information sources
Helping customers with use of computers, the Internet and I.T.
Ensuring computers and other equipment are available for use
Enrolling new users to become Library members
Cash handling and card payments, i.e. taking payment for copies, other charges appropriate to Library Services
Updating files, directories and collections
To help with the delivery of events, activities and outreach to promote services to all sections of the community, both inside and out of the library
Supporting partners to deliver workshops and events
To assist senior library staff to meet performance targets and deliver Local Action Plans, encouraging maximum use of services
Confident to interact with people of all ages and abilities (this may include very young children, people who are vulnerable or with disabilities or large groups during school visits etc)
Look after, support and communicate openly with visitors of all ages when they are using the libraries and ensure the best service is being offered
Possess excellent verbal communication skills and feel comfortable in engaging with members of the public and visitors
Able to deal with emergency accidents, such as: spillages and sickness as and when they happen
Possess a flexible attitude to work from different sites within the Sandwell Borough
Training:The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor. Training Outcome:This apprenticeship is a fixed term 12 - 15 month contract and at the end you will gain a Level 2 Customer Service Practitioner qualification. However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Flexible and reliable,Empathy and understanding,Accurate and methodical....Read more...
Working within the team for Charges and Payments supporting staff with administrative tasks, you will be supported by a team leader and will support officers by providing administrative support so they can focus on delivering services to our vulnerable service users.
You will be supported by a team leader and will be supporting management teams and senior officers by providing administrative support so they can focus on supporting our vulnerable service users. You will learn telephone, reception and a wide range of administrative skills to not only develop your knowledge of working in Adult Social Care, but also administration skills.
Whilst undertaking your apprenticeship you will work towards developing your skills, knowledge and experience, by carrying out the following duties:
Deal with a range of telephone and email enquiries from customers by providing a reception service and back-office tasks.
Provides a range of administrative/business support services to staff including word processing, formatting of complex documents, filing, photocopying.
Assist the team/s with maintaining accurate and up to date records using various systems, both manual and computerised systems. Raise orders and deal with invoices and related enquiries.
Under guidance, respond to requests for information/enquiries regarding the collation of statistical information and the generation of correspondence as required.
With support, provides administrative support at meetings, workshops events including agenda preparation, collation of supporting papers, minute taking, and production and distribution of minutes/action notes, which may be confidential in nature.
To assist with the creation and preparation of reports, letters, memo’s spreadsheets, documents, databases etc. using a range of word processing and computer software packages including, Word, Excel, Adobe, Publisher, PowerPoint, Access and Oracle.
Actively participate in regular progress reviews.
Become an active team member.
Undertake appropriate training as identified relevant to the role.
Deliver services in a courteous and professional manner.
Always maintain strict confidentiality of data.
Training:The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor.Training Outcome:This apprenticeship is a fixed-term contract. However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday to Friday between 9am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Working with other admin staff across 3 sites, you will be supported by a team leader and will be supporting management teams and senior officers by providing administrative support so they can focus on supporting our vulnerable service users.
You will learn telephone, reception and a wide range of administrative skills to not only develop your knowledge of working in Adult Social Care, but also administration skills.
Whilst undertaking your apprenticeship you will work towards developing your skills, knowledge and experience, by carrying out the following duties:
Deal with a range of telephone and email enquiries from customers by providing a reception service and back-office tasks
Provides a range of administrative/business support services to staff including word processing, formatting of complex documents, filing, photocopying
Assist the team/s with maintaining accurate and up to date records using various systems, both manual and computerised systems
Raise orders and deal with invoices and related enquiries
Under guidance, respond to requests for information/enquiries regarding the collation of statistical information and the generation of correspondence as required
With support, provides administrative support at meetings, workshops events including agenda preparation, collation of supporting papers, minute taking, and production and distribution of minutes/action notes, which may be complex, and/or of a confidential nature
Provide support with ensuring that legislative and internal deadlines are met
To assist with the creation and preparation of reports, letters, memo’s spreadsheets, documents, databases etc, using a range of word processing and computer software packages including, Word, Excel, Adobe, Publisher, PowerPoint, Access and Oracle
Actively participate in regular progress reviews
Become an active team member
Undertake appropriate training as identified relevant to the role
Deliver services in a courteous and professional manner
Always maintain strict confidentiality of data
Training:
The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor
Training Outcome:
This apprenticeship is a fixed term contract
However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector
Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday - Friday, 9.00am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Provide confidential, accurate, and efficient support to the Complaints and Tribunals Officers in the Special Educational Needs (SEN) Team.
Assist with the use and maintenance of IT systems, including emails, spreadsheets, databases, and Microsoft applications to produce letters and confidential reports.
Maintain an accurate electronic logging and filing system for complaints, SARs, FOIs, Ombudsman enquiries, and other casework.
Deliver a confident, friendly, and professional telephone service, including receiving and screening messages and redirecting calls where appropriate.
Under supervision, investigate, gather information, and provide evidence to support case resolutions.
Keep customers informed of case progress as directed by the Complaints and Tribunals Officers.
Assist with analysing complaint and tribunal data trends, compile statistics, and maintain accurate records under supervision.
Participate in training on the SEN Code of Practice and other role‑related learning.
Prioritise workload effectively to meet deadlines.
Ensure all work meets council standards, regulations, and legislation requirements.
Uphold high levels of confidentiality in line with the Council’s Code of Conduct and GDPR.
Take part in the Council’s Appraisal/Review Scheme.
Carry out duties in line with equality policies, promoting inclusivity and sensitivity to the needs of disadvantaged groups, and act as a role model in line with the Equality Act 2010.
Undertake other tasks as required to support the objectives of the Thematic Area, appropriate to grade and ability.
Always carry out responsibilities with due regard to the council’s health and safety policies and procedures.
Training:On completion you will gain a Level 3 Business Administrator qualification.
The apprenticeship will also include a proportion of 20% Off The Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include: Fire Awareness, Prevent, Safeguarding, Data Protection & Cyber Security and Equality & Diversity.Training Outcome:This apprenticeship is offered on a fixed-term contract. However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday - Friday between the hours of 8am to 5pm. Times to be confirmed by management.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
You will gain experience and understanding of flood risk management, sustainable drainage and highways infrastructure. You will be involved with the design of private and public highways, drainage, including producing specifications, calculations and technical reports. You will gain knowledge of flood risk assessment.
You will also develop skills in the use of AutoCAD, Civil 3D and MicroDrainage.Training:
You will typically attend a local university one day a week
Training Outcome:After completing a civil engineering course, you can pursue various career paths, including roles in construction management, structural engineering, and government jobs, among others.Employer Description:Tetra Tech operates in more than 50 offices throughout Europe with workforce of more than 5,000 technical experts who are collectively Leading with Science® to unlock sustainable development and solve complex challenges facing the UK’s built and natural environment. Working Hours :You will work 37.5 hours per week, Monday to Friday
9am- 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working....Read more...
Communicate effectively with internal/external customers/service users
Maintain and update databases in accordance with legislation and local policy requirement
Complete all training associated with the role within a timely fashion
Administer prompt and accurate billing for council tax and business rates
Assist in administration of discounts, exemptions and reliefs in line with current regulations
To discuss and manage debtors accounts depending on their circumstances
Provide exceptional level of customer service to our residents via all forms of communication
To ensure data is accurate and up to date in line with local policy and GDPR
To assist the Team Leader and Head of Service with annual billing preparation
To undertake general office duties and assist on projects as and when required
Ensuring that services are delivered in compliance with existing and new Health and Safety legislation and the Council’s Health and Safety Policy and ensuring that duties are pursued in a safe manner with due regard to the Health and Safety of yourself and others
To adhere to all relevant council policies and ensure they are properly complied with throughout the activities undertaken
To carry out any other duties which fall within the broad spirit, scope, levels and purpose of this job description
Training Outcome:
Council Tax Officer
Business Rates Officer
Benefits Officer
Benefits Assessor
Welfare Officer
Revenues and Benefits Officer
Benefit Advisor
Welfare Support Worker/Advisors
Employer Description:Tewkesbury Borough Council is described as a friendly, supportive, and community-focused workplace. Employees appreciate the flexible working options, family-friendly policies, and a positive team culture. The council offers modern offices in a historic setting, a comprehensive benefits package, and opportunities for professional development. Staff often highlight the welcoming environment, helpful colleagues, and the chance to make a real difference in the local community.
As an apprentice at Tewkesbury Borough Council, you’ll be part of a friendly and supportive team that serves the local community across a diverse and vibrant borough. This is an excellent opportunity to gain hands-on experience in local government while working towards a nationally recognized qualification.Working Hours :Monday to Friday
8.30am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Initiative....Read more...
Assist the Education Team in welcoming and guiding visitor groups, providing opportunities and experiences unique to Forge Mill Farm
Lead and deliver, with supervision, school and group visits to Forge Mill Farm and Sandwell Valley. Build skills and confidence with the aim of delivering programmes independently by the end of the apprenticeship
Work daily with children, young people, and farm animals, helping participants experience something new, grow in confidence, and gain knowledge. Activities include farm tours, food preparation, woodland challenges, growing and harvesting food, cleaning pens, and feeding animals
Support the Education Team with school visit bookings, sending information packs, and updating the education calendar
Prepare learning spaces by setting up tables, chairs, equipment, resources, drinks, animal food, and activity cards
Reset spaces after visits, cleaning and storing equipment, tables, and benches
Carry out cleaning duties to keep learning spaces tidy and welcoming, e.g., sweeping, mopping, and emptying bins after sessions
Work with visitors of all ages and abilities, including very young children, vulnerable people, and those with disabilities, as well as large school groups
Assist the Education Team in compiling feedback and data, including entry into internal systems
Work every other weekend, supporting the day-to-day running of the Gift Shop, Reception Area, and Natural Play Barn. Duties include answering phones, taking bookings, serving customers, operating the till, and general administration
Carry out cleaning duties in the shop, reception, and play barn to ensure all areas remain welcoming throughout the day
Support with emergencies and incidents such as spillages, sickness, lost children, or animal escapes
Gain experience across other teams, assisting where needed within the wider visitor attraction
Training:Customer Service Practitioner Level 2.
The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor. The apprenticeship will also include a proportion of 20% Off the Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include Fire Awareness, Prevent, Safeguarding, Data Protection & Cyber Security and Equality & Diversity.Training Outcome:This apprenticeship is a fixed term 12-month contract. However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Hours of work are typically 8:30am to 4:30pm, Monday to Sunday. You will work 5 days out of 7 on a rota basis, including alternate weekends, with some evenings and Bank Holidays required in line with the Events Timetable.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Maintain confidentiality,Data Protection,Flexible attitude,Approachable manner,Polite and friendly,Positive attitude,Wear PPE/Council uniform,Presentable & Professional....Read more...
To assist the Farm Management team with:
Site maintenance/cleansing
Assist with retail outlets and educational school visits
Movement of equipment/products around farm buildings
Site appearance
Collection and delivery of items delivered to the farm
Assisting with emptying bins around the farm/ car park
Event preparation
Logging/reporting maintenance and safety issues
Undertaking premises management duties
Emptying clinical waste bins and dealing with emergencies, accidents and spillages
Regular checking and cleaning of visitor area/storage areas/welfare areas
To report any unsafe equipment to the Assistant Farm Manager
Keeping paths and driveways clear from ice/snow
To comply with the requirements of the Health and Safety at Work regulations
To take reasonable care for the health and safety of self and others affected by daily duties/work and to co-operate with the employer in ensuring health and safety responsibilities are carried out
To work with contractors and suppliers to source products and service quotes
Supporting environmental and sustainable initiatives
Possesses excellent verbal and written communication skills and feels comfortable engaging with members of the public and staff
Possess a flexible attitude to work throughout different sites within Forge Mill Farm and must be prepared to undertake occasional weekend and evening working
Willing to work in all weather conditions
Any other duties as may be appropriate to achieve the objectives of the post
Training:
At the end, you will gain a Level 2 Facilities Services Operative qualification. This will include any Functional Skills as appropriate.
The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor.
The apprenticeship will also include a proportion of 20% off-the-job training and a robust programme of apprentice training provided by Sandwell Council, to include Workplace Professionalism and Equality and Diversity.
Training Outcome:
This apprenticeship is a fixed-term 12-month contract. However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.
Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Start and finish times between 7am - 5pm, working 5 days out of 7 on a rota basis, including every other weekend, some evenings for special events, and bank holidays. This is a 7-day service, as animal care must be maintained every day.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness,Work in all weathers,Interest in Animals,Wear a uniform,Follow instructions,Friendly attitude,Professional image,Flexibility & reliability,Timekeeping & attendance....Read more...
Create and publish engaging digital and social media content.
Support SEO activities, including keyword research and website optimisation
Monitor website traffic, social performance, and analytics
Help manage social media platforms and community engagement
Stay up to date with digital marketing trends and tools
Training:
Ongoing training will be provided by your employer in the workplace, alongside monthly remote, tutor led training and and a 1-1 training and review meeting
Training Outcome:
Ongoing training and development are encouraged and supported
Employer Description:
About KBR (Keeping Business Running) Ltd. Established in 1984, KBR is one of the UK’s longest standing independent IT companies delivering multi-million-pound solutions. Based in Birtley, County Durham.
We are a close-knit team of cabling engineers and technical experts with a wealth of knowledge and experience when it comes to delivering technology solutions into education and local government. We offer a varied role installing structured cabling, fibre cabling, audio and visual solutions, WiFi networks, CCTV solutions and wireless point-to-point broadband connections.Working Hours :Monday - Friday, 9.00am - 5.00pm (4.00pm on a Friday).Skills: Communication skills,Attention to detail,Organisation skills,Team working,Creative,Self Starter,Eager to learn,Good written English....Read more...
The apprentice will work under the supervision of and support several professional consultants on the delivery of construction projects for a variety of clients, on a wide range of projects in the Local Government Sector, from initial concept (including supporting grant funding applications) through to outline / detailed design, procurement, delivery and handover.
Typical tasks and activities include:
Preparation and maintenance of key project documents such as action trackers and minutes, risk registers, project execution plans, etc
Review of project programmes and monitoring thereof
Monitor the expenditure against predefined budgets of costs, including professional fees, surveys and investigations, and construction
Collate, analyse and report on cost, schedule and risk performance data, utilising digital toolsets to efficiently visualise and communicate insights for project teams
Review technical design drawings and management plans to understand the scope and constraints of a project and support scope change control procedures
Undertake on-the-job training on a range of industry-leading tools and procedures, and, along with the learning from their part-time degree course, apply these skills to ongoing project activities
Training:
On this apprenticeship, you will complete the BSc Construction Quantity Surveyor Apprenticeship through our agreed training provider Chartered Institute of Building (CIOB)
Training Outcome:
Following the apprenticeship, the apprentice can either develop further in their specialism or explore other routes and opportunities across our business
Employer Description:Arcadis is a fantastic place to begin your career. It’s why we’re embracing a culture that puts people first. Where everyone has the opportunity to own their careers and transform their world. Where you can come together to work on industry-defining projects. And where your given the space to grow personally and professionally, building a flexible career that works for you.
Wherever you work, whatever you do, as an Arcadian you have the chance to Improve Quality of life.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
The role responsibilities outlined will be practiced, learned, and eventually mastered by the apprentice, under guidance and supervision from the line manager and their colleagues.
Day-to-day planning of operational tasks specific to the specialist area to ensure delivery in line with relevant SLAs and guidelines
Work collaboratively with the team to meet the outcomes of the service delivery plan
Develop and maintain good working relationships with our range of key stakeholders, including statutory partners, service providers, voluntary sector and internal and external customers
Process data and information, and independently interpret and analyse information to solve difficult problems
Deal with difficult customer or system queries relating to a specialist area
Support practitioners to develop business cases and board reports
Identify areas of service improvement & simplification
Support the rollout of new system modules and features, including routine upgrades, integrations, and system changes to meet organisational needs
Perform data analysis, process mapping, and impact assessments to support project objectives
Maintain accurate records and documentation for project activities
Provide general support for system and data projects, including responding to queries and assisting with troubleshooting
Training:Your training will be with:
JBC Skills Training
Training Outcome:Completion of this apprenticeship could lead to a further position as a qualified Workforce Officer - Workforce Information Systems with Warwickshire County Council.Employer Description:Warwickshire County Council is the local government authority for the county of Warwickshire, providing public services such as Social Care, Education, County Highways, Rural Services, Public Health, Fire and Rescue, plus much more. Since 2012 the Council has delivered a top class apprenticeship scheme, recruiting more than 350 apprentices, most of whom have been retained in further roles at the Council.Working Hours :Monday to Friday 9 am to 5 pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Graduate Internal Auditor – Internal Audit Management & Consultancy - Cannock
A great opportunity has become available for a graduate in Internal Audit Management & Consultancy. You will be joining a growing Internal Auditing business in Cannock, a company with a successful track record of developing junior Internal Auditors into more senior positions with more responsibility, which will help develop your career.
To begin with, you will need to be in the office daily, but once you have been fully trained, the role will become hybrid, meaning you will only need to be in the office a couple of days a week.
Specifically, we are looking for you to hold an MSc in Internal Audit Management & Consultancy. We are open to candidates who have recently graduated or individuals who have moved into a role but have perhaps not been offered the development they expected in an Internal Auditor role. If you are a recent graduate, any placements during your education would be advantageous.
The company will develop your career, primarily focusing on Internal Auditing for local government, charity, and public services organisations. Previous individuals who have joined the business have gone on to develop into more senior roles.
In addition, you will be rewarded with an excellent starting salary, the ability to work from home (once trained), and a benefits package. You will be given a career track that will include obtaining industry qualifications that will help advance your career in the future.
I anticipate significant interest in this role, so I suggest you make an application now or miss out.
For more information, please feel free to call Andrew Welsh, Director of Medical Devices recruitment and Scientific recruitment specialists at Newton Colmore, on +44 121 268 2240, or make an application, and one of our team members at Newton Colmore will contact you.
Newton Colmore Consulting is a specialist recruitment company within the Medical Devices, Scientific Engineering, Data Science, Machine Learning, Scientific Software, Robotics, Science, Electronics Design, New Product Design, Human Factors, Regulatory Affairs, Quality Assurance, and Field Service Engineering sectors.
....Read more...
Internal Auditor – Public Sector Services – Cannock – Homebased
Due to recent expansion, a growing Internal Auditing Organisation is currently looking for a few Internal Auditors to help with their growing workload. The offices are based in Cannock, but the company offer hybrid working meaning you will only need to be in the office two or three times a week.
The company provides internal auditing services for a range of organisations, mainly in public sector services, charity, and local government sectors. It would be useful if you have experience in these fields; however, if your internal auditing experience has been varied, it would be good to hear from you.
You will need to have at least 12 months of experience as an Internal Auditor; however, we are open to candidates who have more experience, as the role can be developed into a Senior Internal Auditor role for someone with five plus years of experience.
It would be great if you have any industry qualifications in Internal Auditing or are working towards any qualifications. The company will help with your qualifications when needed and has been involved with different industry bodies in the past.
This company has a track record of developing the careers of their staff. If you show initiative and have a productive work rate, hitting deadlines within budget, you can expect regular pay reviews and career opportunities.
Apart from an interesting career path, you will be rewarded with an excellent starting salary, pay reviews, bonus, and other excellent benefits.
Due to the opportunities this role provides, I’m expecting a lot of interest. So, if you are interested, I suggest making an application now or risk missing out.
For more information, please feel free to call Andrew Welsh, Director of Medical Devices recruitment and Scientific recruitment specialists at Newton Colmore, on +44 121 268 2240, or make an application, and one of our team at Newton Colmore will contact you.
Newton Colmore Consulting is a specialist recruitment company within the Medical Devices, Scientific Engineering, Data Science, Machine Learning, Scientific Software, Robotics, Science, Electronics Design, New Product Design, Human Factors, Regulatory Affairs, Quality Assurance, and Field Service Engineering sectors.....Read more...
Key Responsibilities & Duties:
Follow site health & safety policies and procedures at all times.
Prepare work areas, erecting and dismantling temporary access, barriers, safety lighting and ground protection.
Interpret and follow drawings, risk assessments, method statements and work instructions under supervision.
Safely select, handle, store and move resources, materials, tools and equipment (hand and power tools).
Support shallow excavations (up to 1.2 m depth) and assist with temporary excavation supports.
Locate and expose buried services safely using appropriate tools and techniques.
Assist in installing basic drainage and ducting systems, reinstating surfaces (paths, slabs, kerbs, driveways, ironwork).
Mix, place, compact and finish concrete or mortar by hand or mixer.
Learn to guide the movement of vehicles, plant and machinery on site.
Work productively and collaboratively with others, communicating effectively and following instructions.
Manage your time effectively, be punctual, and adapt to changing work environments and tasks.
Contribute to maintaining a clean, safe and environmentally responsible site.
Knowledge you will develop:
Health, safety, welfare and environmental best practice in construction.
Site hazards and safe systems of work (including asbestos, contaminated ground, confined spaces).
Reading and interpreting drawings, specifications and method statements.
Modern and traditional groundworks methods, materials, and equipment.
Safe manual handling, mechanical lifting and storage of materials.
Excavation, setting-out, installing drainage and ducting, reinstatement and concrete works.
Training:You’ll combine on-site, hands-on learning with dedicated college training delivered by Weston College, working toward the Level 2 Groundworker Apprenticeship Standard. Your structured on-the-job training will include shadowing experienced team members, mentoring, and support from a designated buddy. You will be assigned to a specific team (gang) and guided by an experienced Works Manager as you develop your skills, ultimately becoming a qualified groundworks operative upon completion.
If you have not achieved a 4/C in Maths and/or English GCSE, you will be required to study these subjects at a Functional Skill's level, alongside your apprenticeship.Training Outcome:We are aiming to take on the right candidate for an ongoing role in the business. You will be a permanent employee from day one, if you are successful in completing your apprenticeship, there will be no need to reapply for a full-time role, you will automatically become a full-time Groundworker with Alun Griffiths. There is potential to progress into various pathways, such as Plant Operative or Engineering, with future training and development opportunities available to support your career growth.Employer Description:We are a sustainable civil engineering contractor that helps connect communities through road, rail, water, and utilities. We pride ourselves on delivering the highest quality projects in a healthy, safe, and sustainable manner to improve people’s everyday lives. As a regional company, we have an inherent interest in the social, economic, and environmental well-being of the areas within which we live and work. We invest in these local communities through every project we undertake.
We directly employ a well-trained, dedicated and highly competent workforce of over 1,000. Our strong customer base includes Welsh Government, Network Rail, National Highways, TfW, local authorities, Utility Companies and selected private sector organisations.
Working Hours :Monday to Friday - hours vary site to site but your core hours will be 08:00 – 17:00.
Lunch break, 1 hour unpaidSkills: Communication skills,Problem solving skills,Team working,Physical fitness,Strong work ethic,Practical ability,Reliable and Punctual,Willingness to learn,Positive attitude....Read more...
