Improvement Technician Apprentice

What you’ll do:

Provide support to the Digital solutions team, developing projects and resolving tickets as needed Learn and shadow the Digital solutions processes, systems and methodologies Provide support to the Digital Delivery Manager at team meetings - updating boards, taking & chasing actions Assist in organising meetings and ensuring timely submission of documents Produce/help with documentation needed for projects such as Business requirement specifications, to-be process maps etc Update projects in Project Accelerator (PA) tool - status reports, tasks, actions, RAID log Monitor and managing tickets for the Digital apps team - including triaging tickets, and resolving Be in charge of communications for the Digital Solutions team - updating & editing intranet pages, Tech tips

Training:

You will be supported to achieve the Improvement Technician level 3 apprenticeship. Theoretical training will be delivered by the training provider on a weekly basis. Practical training and support will be given in the workplace allowing you to embed your learning in the working environment. You will receive 6-hours per week to completed course work within your working hours.

Training Outcome:

On successful completion of the apprenticeship, we aim to offer a permanent role within the team if a position is available. Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation. 

Employer Description:

The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London.

Working Hours :
Monday to Friday 9:15am - 5pm core hours. Flexibility will be required for business needs.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Non judgemental,Patience