JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
The WTI Field Resources Supervisor (Supervisor) is responsible for the timely delivery of services, profitability, and all employee management and training within their respective region.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Coordinate with the Field Resource Foreman (Foreman) for staffing and scheduling of all WTI Field Resources Reps (Field Reps) in their respective region to ensure proper utilization of manpower on specific jobs for the highest profitability. Collaborate with other Supervisors as necessary.
Oversee the Quality Control (QC) process in conjunction with the Quality Control Specialist (QCS) of all the Field Reps in the region, which will include random site visits to current and previous job sites and proper documentation to ensure that all work was completed properly and that the customer is fully satisfied.
Ensure profitability within the region by monitoring and managing employee expenses for accuracy and abuse, use of overtime hours, and all full-time personnel's billable time to meet the required percentage. The Supervisor should stress the profitability factor to all field personnel.
Field all questions and concerns from the Field Reps and handle all discrepancies between the Field Reps and the Sales Reps.
Conduct and foster professional and timely communication (via email, text message, voicemail, or in person) with the customers, Sales Reps, field staff, and internal company personnel on all work-related matters.
Be the primary contact for the office personnel if there are any issues concerning a Field Rep.
Ensure all Field Reps will have a professional appearance and demeanor while completing services for a customer.
Conduct and/or assist with the training (both hands-on field training and classroom setting) for the Field Reps, according to the WTI Training Policy, to include:
Proper completion of all services and related paperwork.
Safety training and training documentation for all Field Reps within the region.
Approval and certification of each Field Rep, including, but not limited to, OSHA Hazard Awareness, Toolbox Talks, etc.
Demonstrate a working knowledge of all services provided.
Manage, monitor, and document the performance of Field Reps and take appropriate steps or corrective measures to resolve employee and work-related issues. Consult with the Regional Business Manager (RBM) and HR as needed.
Work with the HR and Recruiting department to hire all new personnel. Ensure all required paperwork is submitted to the corporate office on a timely basis.
Conduct new employee orientation for all new hires, including training on all company policies, administrative processes, procedures, and required technical and safety information.
Handle all administrative matters and corresponding paperwork within the region, including, but not limited to, expense management, monthly sales projections, Field Tech time management, status reports, bidding jobs with Reps, large job sign-offs, project documentation, etc.
Review time reports daily and make necessary corrections with the admin team.
Attend all required calls and meetings.
Perform any other duties and/or projects as required or assigned by the RBM.
CERTIFICATES, LICENSES, REGISTRATIONS:
30-hour OSHA certification (The company will provide it if needed.)
Registered Roof Observer (RRO) is preferred but not required. OTHER SKILLS AND ABILITIES:
Qualifications:
Prior supervisory skills and ability to manage people and tasks.
Prior roofing experience, including patch and repair skills.
Knowledge of Project Management, planning, and scheduling.
Knowledge and experience in monitoring and maintaining quality control.
Functional computer skills.
Safety training and OSHA knowledge.
Understanding of budgeting and expense management.
Competencies:
Adaptable and willing to change with business needs.
Professional and leads by example.
Diversity awareness and ability to adjust to multiple personalities.
Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management.
Work independently, solve problems, and delegate assignments, such as quoting and pricing.
Demonstrate a high degree of accountability and ethical behaviors.
Excellent customer service and ability to build relationships.
Other Requirements:
Ability to travel out of town, including overnight stays.
Must have reliable transportation and a valid driver's license.
Ability to work weekends and/or holidays when needed.
Ability to pass a pre-employment drug test.
Ability to read, write, and speak English. Apply for this ad Online!....Read more...
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The WTI Field Resources Supervisor (Supervisor) is responsible for the timely delivery of services, profitability, and all employee management and training within their respective region.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Coordinate with the Field Resource Foreman (Foreman) for staffing and scheduling of all WTI Field Resources Reps (Field Reps) in their respective region to ensure proper utilization of manpower on specific jobs for the highest profitability. Collaborate with other Supervisors as necessary. Oversee the Quality Control (QC) process in conjunction with the Quality Control Specialist (QCS) of all the Field Reps in the region, which will include random site visits to current and previous job sites and proper documentation to ensure that all work was completed properly and that the customer is fully satisfied. Ensure profitability within the region by monitoring and managing employee expenses for accuracy and abuse, use of overtime hours, and all full-time personnel's billable time to meet the required percentage. The Supervisor should stress the profitability factor to all field personnel. Field all questions and concerns from the Field Reps and handle all discrepancies between the Field Reps and the Sales Reps. Conduct and foster professional and timely communication (via email, text message, voicemail, or in person) with the customers, Sales Reps, field staff, and internal company personnel on all work-related matters. Be the primary contact for the office personnel if there are any issues concerning a Field Rep. Ensure all Field Reps will have a professional appearance and demeanor while completing services for a customer. Conduct and/or assist with the training (both hands-on field training and classroom setting) for the Field Reps, according to the WTI Training Policy, to include: Proper completion of all services and related paperwork. Safety training and training documentation for all Field Reps within the region. Approval and certification of each Field Rep, including, but not limited to, OSHA Hazard Awareness, Toolbox Talks, etc. Demonstrate a working knowledge of all services provided. Manage, monitor, and document the performance of Field Reps and take appropriate steps or corrective measures to resolve employee and work-related issues. Consult with the Regional Business Manager (RBM) and HR as needed. Work with the HR and Recruiting department to hire all new personnel. Ensure all required paperwork is submitted to the corporate office on a timely basis. Conduct new employee orientation for all new hires, including training on all company policies, administrative processes, procedures, and required technical and safety information. Handle all administrative matters and corresponding paperwork within the region, including, but not limited to, expense management, monthly sales projections, Field Tech time management, status reports, bidding jobs with Reps, large job sign-offs, project documentation, etc. Review time reports daily and make necessary corrections with the admin team. Attend all required calls and meetings. Perform any other duties and/or projects as required or assigned by the RBM.
CERTIFICATES, LICENSES, REGISTRATIONS: 30-hour OSHA certification (The company will provide it if needed.) Registered Roof Observer (RRO) is preferred but not required. OTHER SKILLS AND ABILITIES:
Qualifications: Prior supervisory skills and ability to manage people and tasks. Prior roofing experience, including patch and repair skills. Knowledge of Project Management, planning, and scheduling. Knowledge and experience in monitoring and maintaining quality control. Functional computer skills. Safety training and OSHA knowledge. Understanding of budgeting and expense management.
Competencies: Adaptable and willing to change with business needs. Professional and leads by example. Diversity awareness and ability to adjust to multiple personalities. Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management. Work independently, solve problems, and delegate assignments, such as quoting and pricing. Demonstrate a high degree of accountability and ethical behaviors. Excellent customer service and ability to build relationships.
Other Requirements: Ability to travel out of town, including overnight stays. Must have reliable transportation and a valid driver's license. Ability to work weekends and/or holidays when needed. Ability to pass a pre-employment drug test. Ability to read, write, and speak English. Apply for this ad Online!....Read more...
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: WTI Commercial Façade Foreman is responsible for the oversite and performance of safety, efficiency, and quality of the WTI Commercial Building Envelope business. Safety is our number one priority and will be embedded into every discussion, meeting and project. As the clear and established leader of the WTI crew, the WTI Foreman is focused on safety, crew management and efficient execution of all WTI Projects assigned to them. Travel will be required. It is the responsibility of the WTI Commercial Foreman to deliver timely and the highest quality service to all our WTI customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Actively administers and enforces Company safety policy and program to minimize accidents affecting employees, the public, and property. This includes responsibility for conducting safety meetings, complying with governmental regulations, reporting and investigating accidents, and planning site-specific job safety procedures including: Conduct the daily onsite safety brief prior to the start of the WTI project with all onsite project personnel (Sales Rep, Customer, WTI Supt & Crew, Etc) Inspect and ensure safety of surroundings, equipment and tools and identify and discuss any safety concerns. Complete the Daily Hazard Analysis form and submit to the Supervisors as applicable. Ensure all project communication is completed prior to the start of any WTI project. This includes but is not limited to communication with: Sales Rep on weekly/daily schedule WTI crew members to discuss scope of work and daily tasks The customer prior to arrival, upon arrival, and upon completion of daily work WTI Supervisor on safety, schedule changes, project and crew updates, etc. Efficient project management to include managing crew start and end times, production rates, ensuring tools and materials are available to safely and efficiently completing the assigned project. Complete the project per the scope or work, design and specification of contract & engineering documents. Complete an end of day and/or end of project walk through to ensure quality repairs and address any items prior to leaving the job site. Before and after pictures will be sent to the Sales Rep and information will be included in daily project status reports. These items will include, detailed work performed updates, materials consumed, and supplies purchases are all recording daily. Supervises, directs, and coordinates the scheduling and execution of projects in assigned areas. This responsibility includes job start-up, job execution in accordance to contract specifications, job shut-down, and manpower scheduling, all consistent with the planned costs of the job. Manages field personnel, including, but not limited to, recruiting, hiring, training, motivating, and retaining the quality and number of production personnel needed to meet operating demands. This responsibility also includes laying off personnel, disciplinary action, employee assistance, and handling union matters relative to employees. Ensure that all WTI Field Labor will have a professional appearance and customer interaction while completing services for a customer. Responsible for the tracking and monitoring project inventory. Maintains highest quality on-site customer relations in projecting positive image. Has knowledge/understanding and assures assigned projects comply with all governmental rules and regulations affecting work sites and employees, i.e. OSHA, DOT, EEO/Affirmative Action, EPA, Wage and Hour, etc. Manage, monitor and document performance of WTI Commercial Field Labor and take appropriate steps or corrective measures to resolve employee and work related issues. Consult with WTI Commercial Supervisor and Human Resources as needed. Contributes to operations by supplying accurate and timely job information, including daily job logs, job file documentation, and compiling information for billing the customer. Provides management with earliest possible notification of real and potential job problems. Accepts responsibility for the care, custody, and purchasing of company equipment, material, tools, and other assets as assigned by the WTI Commercial Supervisor. Trains employees in proper material and equipment usage, maintenance, and storage. Coordinates and monitors performance of on-site subcontractors, where appropriate. Perform any other duty and/or project as required or assigned by the WTI Supervisor and/or Commercial Business Manager. Maintains ethical business conduct.
EXPERIENCE:
5+ years progressive experience in a similar role to include leading teams and technical solutions, training, troubleshooting, etc. Must be thoroughly familiar with standard façade construction including, masonry, EIFS, Stucco, Curtainwall, metal panels, concrete, plaster and other forms of facade systems and how to properly repair them using Tremco CPG Materials.
CERTIFICATES, LICENSES, REGISTRATIONS:
10 Hour OSHA Card 30 Hour OSHA Card (not required but will be provided once hired)Equipment operator certifications:LiftsSwing StagesScaffolding
OTHER SKILLS AND ABILITIES:
Effective training/education of others and proper/appropriate communicationApply for this ad Online!....Read more...
Business Development Manager - Cambridge
Role Summary
The Business Development Manager is responsible for delivering sales targets and overseeing the overall operation and profitability of the Business Development function. The role focuses on growing OneCall24’s market share through securing new packages, expanding the customer and candidate base, and strengthening the company’s presence within assigned geographic areas. This includes designing and implementing a strategic sales plan that supports business growth and positions the company competitively. The Business Development Manager is also responsible for hiring and training team members, setting and monitoring performance targets, adjusting strategies where necessary, and developing processes that effectively drive gross profit.
Location
Cambridge
Duties & Responsibilities
1.Productivity and Performance
Provide relevant and high-level input to the strategic plan, as needed.
Work with the Director to run the strategic plan for each strategic area.
Liaise with Business Development Colleagues to devise expansion strategies.
Seek and implement ways to improve regional profit, grow the business and support with the management of risk.
Devise plans to grow client base without compromising on margin.
Analyse activity, package pipeline and awarded packages both weekly and monthly to ensure on track with the strategic plan.
Identify and win packages in line with business strategy.
Follow strategic initiatives to meet business objectives, in line with sales plans.
Support the delivery of high-quality customer service across allocated regions by ensuring the CRM is effective, feeding back information to team.
Support regional operations by:
Being forthcoming with business process ideas
Monitoring GP margins and worker pay rates
Driving productivity through systems and processes
Scrutinise your individual delivery linked to sales plans to ensure that we are operating above expectations set by the board
Ensure e CRM is up to date with all active opportunities and maintain CRM to allow accurate forecasting.
To be fully accountable to achieve the budgeted GP deliverable set for the area/s responsible for.
Monitor and interpret MI data, as/if needed.
2.Leadership
Promote OneCall24 Healthcare culture by:
Creating a positive, productive environment that conforms to the company values.
Drive the business forward by motivating and inspiring others to succeed.
Work with the Director to build and manage an efficient team.
3.Integration
Engage across different areas/departments of the business
Build relationships within and across areas/departments
4.Process Improvement and Efficiency
Continuously review own standards and processes to streamline and improve accuracy and efficiency of output.
Work smarter, present new innovations to the BD team, harness modern technology, and adopt functional best practices to enhance the service delivery in rendering OneCall24 Healthcare more competitive.
The focus is on optimising the functional delivery and effecting performance improvements.
Candidate Type
Experienced with
working in home care setting
Selling to ICB's
Case managers and local authorities
Reporting to: CCO
Working hours:
Mon-Fri
08:00 - 17:30
Salary: Ranging from £50 000 - £55 000 annually (Depending on experience)
Benefits & perks:
Commissions are strong
Work from home
No weekends
Person specification
Knowledge required
Knowledge of Regulatory Governance, Risk and Controls
Relevant regulatory knowledge
Data Analysis and Interpretation
Relevant software and systems knowledge
Work skills required
1.Resilience
Maintains performance and self-control under pressure or adversity.
2.Analytical Thinking
Demonstrates the ability to comprehend a situation by breaking it down into its components and identifying key or underlying complex issues.
3.Attention to detail
Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved.
4.Business Acumen
Demonstrates the ability to combine knowledge and skill informed by experience: knowledge about key business issues, the skill to apply that knowledge, and the confidence to take action informed by past experiences.
5.Decision Making
Obtains information and identifies key issues and implications to make informed and objective decisions.
6.Achievement Orientation
Strives to meet or exceed a standard of excellence, welcoming feedback, and continually seeking to improve. This competency also entails being able to balance one's own personal drive with the needs of the organisation.
7.Planning and organising
Establishes a systematic course of action for oneself or others to ensure accomplishment of a specific objective. Determines priorities and allocates time and resources effectively.
8.Problem Solving
Must be able to solve problems by analysing situations and apply critical thinking to resolve problems and decide on courses of action and implement the solutions developed to overcome problems and constraints.
9.Building Relationships
Establish rapport with people easily, developing and maintaining a network of contacts that can provide information, help and access to others.
10.Integrity
Always demonstrates honesty and truthfulness.
11.Customer Service Orientation
Demonstrates concern for meeting internal and external customers needs in a manner that provides satisfaction for the customer within the resources that can be made available.
12.Valuing Diversity
Creates an atmosphere of valuing and accepting others.
Experience required
3+ years experience in Healthcare business development (Healthcare/Home care)
CQC understanding
ICB/local authorities
Qualifications
Tertiary education in Commerce, Business Administration, or equivalent industry expertise
Business Unit: OneCall24 Healthcare
Job Type: Full-Time....Read more...
Business Development Manager - Reading
Role Summary
The Business Development Manager is responsible for delivering sales targets and overseeing the overall operation and profitability of the Business Development function. The role focuses on growing OneCall24’s market share through securing new packages, expanding the customer and candidate base, and strengthening the company’s presence within assigned geographic areas. This includes designing and implementing a strategic sales plan that supports business growth and positions the company competitively. The Business Development Manager is also responsible for hiring and training team members, setting and monitoring performance targets, adjusting strategies where necessary, and developing processes that effectively drive gross profit.
Location
Reading
Duties & Responsibilities
1.Productivity and Performance
Provide relevant and high-level input to the strategic plan, as needed.
Work with the Director to run the strategic plan for each strategic area.
Liaise with Business Development Colleagues to devise expansion strategies.
Seek and implement ways to improve regional profit, grow the business and support with the management of risk.
Devise plans to grow client base without compromising on margin.
Analyse activity, package pipeline and awarded packages both weekly and monthly to ensure on track with the strategic plan.
Identify and win packages in line with business strategy.
Follow strategic initiatives to meet business objectives, in line with sales plans.
Support the delivery of high-quality customer service across allocated regions by ensuring the CRM is effective, feeding back information to team.
Support regional operations by:
Being forthcoming with business process ideas
Monitoring GP margins and worker pay rates
Driving productivity through systems and processes
Scrutinise your individual delivery linked to sales plans to ensure that we are operating above expectations set by the board
Ensure e CRM is up to date with all active opportunities and maintain CRM to allow accurate forecasting.
To be fully accountable to achieve the budgeted GP deliverable set for the area/s responsible for.
Monitor and interpret MI data, as/if needed.
2.Leadership
Promote OneCall24 Healthcare culture by:
Creating a positive, productive environment that conforms to the company values.
Drive the business forward by motivating and inspiring others to succeed.
Work with the Director to build and manage an efficient team.
3.Integration
Engage across different areas/departments of the business
Build relationships within and across areas/departments
4.Process Improvement and Efficiency
Continuously review own standards and processes to streamline and improve accuracy and efficiency of output.
Work smarter, present new innovations to the BD team, harness modern technology, and adopt functional best practices to enhance the service delivery in rendering OneCall24 Healthcare more competitive.
The focus is on optimising the functional delivery and effecting performance improvements.
Candidate Type
Experienced with
working in home-care setting
Selling to ICB's
Case managers and local authorities
Reporting to: CCO
Working hours:
Mon-Fri
08:00 - 17:30
Salary: Ranging from £50 000 - £55 000 annually (Depending on experience)
Benefits & perks:
Commissions are strong
Work from home
No weekends
Person specification
Knowledge required
Knowledge of Regulatory Governance, Risk and Controls
Relevant regulatory knowledge
Data Analysis and Interpretation
Relevant software and systems knowledge
Work skills required
1.Resilience
Maintains performance and self-control under pressure or adversity.
2.Analytical Thinking
Demonstrates the ability to comprehend a situation by breaking it down into its components and identifying key or underlying complex issues.
3.Attention to detail
Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved.
4.Business Acumen
Demonstrates the ability to combine knowledge and skill informed by experience: knowledge about key business issues, the skill to apply that knowledge, and the confidence to take action informed by past experiences.
5.Decision Making
Obtains information and identifies key issues and implications to make informed and objective decisions.
6.Achievement Orientation
Strives to meet or exceed a standard of excellence, welcoming feedback, and continually seeking to improve. This competency also entails being able to balance one's own personal drive with the needs of the organisation.
7.Planning and organising
Establishes a systematic course of action for oneself or others to ensure accomplishment of a specific objective. Determines priorities and allocates time and resources effectively.
8.Problem Solving
Must be able to solve problems by analysing situations and apply critical thinking to resolve problems and decide on courses of action and implement the solutions developed to overcome problems and constraints.
9.Building Relationships
Establish rapport with people easily, developing and maintaining a network of contacts that can provide information, help and access to others.
10.Integrity
Always demonstrates honesty and truthfulness.
11.Customer Service Orientation
Demonstrates concern for meeting internal and external customers needs in a manner that provides satisfaction for the customer within the resources that can be made available.
12.Valuing Diversity
Creates an atmosphere of valuing and accepting others.
Experience required
3+ years experience in Healthcare business development (Healthcare/Home-care)
CQC understanding
ICB/local authorities
Qualifications
Tertiary education in Commerce, Business Administration, or equivalent industry expertise
Business Unit: OneCall24 Healthcare
Job Type: Full-Time....Read more...
Centre for Enablement oversight: Oversee the day-to-day management of the Centre for Enablement across key enterprise customers.
High-Level Project & Resource Tracking: Monitor the high-level progress of multiple parallel projects. You will track contracted delivery hours versus actual hours delivered to ensure projects stay on track, and identify when to approach customers for additional purchase orders.
Cross-Functional Alignment: Work closely with the UK leadership, global finance teams, Professional Services team leads, Customer Success and the Revenue Operations (Rev Ops) Manager, providing financial performance metrics and other KPI's into leadership.
Pipeline & Forecasting: Participate in weekly revenue alignment calls, supplying crucial data on the Professional Services forecast and pipeline for the upcoming quarter.
Continuous Improvement: Drive process optimisation, manage risks in a fast-paced environment, and implement smarter business decisions using data analysis and report writing.
Training Outcome:
You can continue into a Senior Operations Manager role within Neptune Software
Alternative routes are possible depending on your ambition, and include sales, delivery, solution consulting and professional services
Employer Description:Neptune Software is a global software company providing an AI-powered low-code platform that enables enterprises to rapidly build, deploy, and scale business applications for SAP and other enterprise systems, helping organisations modernise processes and accelerate digital innovation.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Presentation skills,Analytical skills,Logical,Team working,Initiative....Read more...
Support the day-to-day running of service operations by coordinating engineers, tracking job progress, and ensuring tasks are completed on time. Handle service issues, maintain accurate system records, produce reports, and liaise between engineers and management. Work closely with the Director to help monitor operations, organise meetings, and maintain efficient workflows across the business.Training:
Business Administrator Level 3 Standard
Work Based Training
Regular Monthly Tutor/Assessor Sessions
Functional Skills Training (if required)
Training Outcome:Opportunity to progress into a Senior Operations or Service Coordinator role.Employer Description:At Top Freeze, we don’t just fix appliances — we build lasting relationships with our customers through reliable service, expert solutions, and genuine care. For over two decades, we’ve been the go-to name for appliance repairs, maintenance, and sales across every corner of London.What started as a small family-run business has evolved into a thriving company known for its quality and trustworthiness. Today, our team of over 20 dedicated professionals includes skilled engineers with 50+ years of combined experience, responsive admin staff, and proactive managers — all committed to delivering exceptional service and getting the job done right.Working Hours :Monday to Friday, 9:30 am to 6.00pm, with 30 minutes break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills....Read more...
Logging complaints and maintenance issues
Communicating with tenants and providing regular updates
Visiting properties for inspections or maintenance orders and liaising with contractors
Organising inventories and property cleans
Minimum of 6 hours per week spent on apprenticeship work and training
PLEASE NOTE: A full job spec will be sent over as part of our screening process
Training:You'll attend monthly 1-2-1 meetings (online via teams every month - NO classroom OR college!) with your tutor and learn about modules including decision making & collaborative working, housing legislation, tenancy types, and more! You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer.Training Outcome:As with any apprenticeship opportunity - if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business.Employer Description:Citidwell is an innovative sales, lettings and property management company based in London. They specialise in commercial property both in disposals and acquisitions. They act for both landlords and tenants in the marketing, management and acquisition of business premises.Working Hours :Monday to Friday 9am to 6pm.Skills: Administrative skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Logical,Organisation skills,Problem solving skills,Team working....Read more...
Responsibilities will include (but not limited to):
Receiving, processing and filing electronic paperwork into the house system
Inputting information into our in-house system
Answering the phone in a professional manner
Liaising with customers on a daily basis - booking in the engineers
Chasing purchase orders from clients
Cleansing databases
Any day-to-day electronic filing and scanning
Additional administrative duties as required
Training:
Day-to-day on-the-job training will be completed at our office in Peartree Lane, Dudley
The apprenticeship will be provided by Dudley College but completed at Bryland Fire
Qualification will be Business Administrator - Level 3
Training Outcome:
Progression within the company - service roles, accounts, sales
Employer Description:Bryland Fire Protection have been engineering fire protection solutions for over 50 years. We have the experience to design, install and manage the ongoing service and maintenance of fire protection, detection, and suppression systems.
We are a leading fire protection company of directly employed staff that can deliver the complete turnkey solution of services from initial site survey, in-house design, installation, service and on-going maintenance.Working Hours :Monday to Thursday between 8.30am - 5.00pm.
Friday between, 8.30am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience....Read more...
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.Once qualified, they will be responsible for:
Customer contact and experience
Taking customer bookings and scheduling services and repairs
Communicating the customer's work and faults to the vehicle technicians
Handling customer complaints
Advice and guidance for vehicle care and warranty retention and warranty claims
Taking orders from customers, both face-to-face and over the phone
Maintaining an ordered stock room and finding parts from stock
Raising invoices
Advise on accessories and modifications
Warranty claims and returns
Training:Working towards a Level 3 Customer Service Specialist apprenticeship standard, including Functional Skills if required. As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
Professional development
Delivering a quality business-focused service
Teamwork
Cultural and environmental awareness
Communication and influencing skills
Delivering customer excellence
Handling customer complaints
Inventory and stock management
Receiving and processing payments
Training Outcome:
Upon completion apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership
Employer Description:Whether you're a private motorist or a company car driver, you'll find new Kia offers and constantly changing stock of Kia Approved used cars.
Whatever you expect or think you know about Kia, we go one step further. It proves our fixation with quality - it explains why so many people chose our cars and why we keep growing all over the world. Plus, with Kia's state-of-the-art European factory, the future is brighter than ever for Kia.Working Hours :Monday - Friday, full-time and may require the occasional weekend work where required. Working hours to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
Day to day duties may include but not necessarily limited to:
Responding to IT related tickets
Responsible for keeping documentation up to date
Spearhead a migration of client data into a new system
Setting up new PC’s/laptops
Setting up new users on internal systems
Networking PC’s to printers, scanners and other hardware
Troubleshooting and technical fault diagnostics for through remote access and on-site support
Assisting with onsite projects & migrations
Remote access to assist customers with IT related issues/queries
Administrative tasks such as daily server/monitoring/backup checks
Training:Information Communications Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake a 22-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place online in TDM’s virtual learning platform
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body
This is a Level 3 qualification
Training Outcome:The opportunity to secure a full-time position once the apprenticeship has concluded.
Pay review on completion of apprenticeship and good performance.
The chance to be promoted to a more senior role including additional responsibilities, if work ethic warrants.
Rare opportunity to see the technical & Sales side of a IT Company.
We actively encourage the building of ones career with industry recognised qualifications.Employer Description:Meta Eagle Ltd is an IT consultancy firm that brings More Than Just Technology To the Table. - Offering a suite of IT Services, Products, Consultancy and Monitoring capabilities. We aim to understand your organisation, to help take the complication out of technology.Working Hours :Monday to Friday 09:00 - 17:30 (1-hour lunch)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Non judgemental,Patience,Office 365,Windows Server Experience,Understanding of DNS,Computer components,Troubleshooting understanding....Read more...
A Motor Vehicle Service and Maintenance Technician services and repairs light vehicles such as cars and vans and works either in dealerships which focus on a particular manufacturer, or in an independent garage which deals with many different makes of vehicles.
Duties will include, but not be limited to:
Servicing
MOT Repairs
Sales work
Clean Workshop
Health & Safety:
How to work safely and be aware of your surroundings
Training:
The Apprentice will work towards their Apprenticeship Standard in Motor Vehicle Service and Maintenance Technician Level 3.
The successful candidate will be assigned a dedicated assessor who will provide support and guidance throughout the course.
This is a Day Release programme which means you will attend Lincoln/Newark College, 1 day per week, term time only. This will fall within your contracted working hours.
Training Outcome:On successful completion of the apprenticeship, a full-time position may be available.Employer Description:At Pitstop we are proud to offer friendly reliable service. As a stable independent business in Market Rasen, we understand the importance of trust & value for money. Good customer service is the heartbeat of our business with the majority of our custom coming from repeat business.
We understand it can be incredibly frustrating to be without your car, but we will work quickly & safely to get it back to you as soon as possible. All of our mechanics are fully qualified, have experience working on multiple types of vehicles and will complete the work to the highest possible standards.Working Hours :Monday to Friday (except College day), 8.00am - 5.00pm.Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Initiative,Patience....Read more...
You will be based within the office administration and accounts team in Wilmington, Dartford. The role will support the day-to-day running of the office.
Key duties will include;
Answering phone calls and emails
Assisting with customer enquiries
Updating internal systems and helping coordinate engineer appointments and service visits
You will also;
Support the accounts team with basic financial administration
Filing invoices
Updating records
Assisting with purchase orders.
The role will provide hands-on experience in administration, customer service, IT systems, and office organisation while working as part of a busy team. As experience develops, you will gradually take on more responsibility within both the administration and accounts functions of the business.Training:On-the-job support will be provided through guidance and supervision from experienced office staff and management during day-to-day administrative tasks and responsibilities.
Training Outcome:Successful completion of the apprenticeship could lead to a permanent role within the company, with opportunities to progress into positions such as Service Coordinator, Accounts Assistant, Sales Assistant or Technical Support. The skills gained are also highly transferable across the engineering, construction, and facilities management sectors.Employer Description:Cool 365 Ltd is a specialist air conditioning and ventilation company providing design, installation, service, and maintenance across London and the Southeast. Working with both residential and commercial clients, the company delivers high quality climate control solutions using leading manufacturers such as Mitsubishi Electric and Daikin.
Cool 365 is a growing business with a strong reputation for professionalism, technical expertise, and customer service. An apprentice joining the team will gain hands on experience within a supportive environment, learning how a busy engineering and service business operates while developing valuable administrative and organisational skills.Working Hours :Mon-Fri 08:30-17:30.Skills: IT skills,Communication skills,Attention to detail,Organisation skills,Team working,Initiative....Read more...
Generating conveyancing quotations and answering client queries via email and/or telephone
Follow-up calls and emails to clients
Client onboarding and liaising with the Property Admin Team in arranging for new matters to be opened
Support our property admin team in quieter times
Phone calls to prospective and current clients and agents/brokers
Taking onboarding payments over the phone (over the phone via Worldpay)
Deliver excellent customer service to build/maintain client and agent relationships
Training:
Business Administrator Level 3 (A level) Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off-the-job training and location to be confirmed
Level 3 Business Administration qualification upon successful completion of the apprenticeship
Training Outcome:
Potential full-time role upon successful completion of the apprenticeship
Employer Description:Kew Law LLP is a firm of Solicitors with 8 offices based throughout Essex. The firm practices in many areas of Law.
At Kew Law they believe the most valuable resource a firm can have is not its IT, client base or contacts but the people within the firm. The people reflect a company’s ethics and principles and the people at Kew Law are hardworking and willing to go the extra mile for a client. As a result they offer a wide range of services which are professional, responsive and competitively priced.Working Hours :Monday- Friday, 9.00am- 5.30pm, with 1-hour for lunch.Skills: Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Initiative,Confident telephone manner,Desire for sales/marketing....Read more...
This role is within our branch at Leeds, customer service practitioners are within a team tasked with taking customer orders, processing these and ensuring high levels of customer service. The role reports to the Branch Manager, with high levels of communication, ownership of each task and teamwork being most important. This role is an opportunity to grow relationships within the team, suppliers and our customers.
Responsibilities:
Taking orders from customers over the phone and calling customers regarding orders.
Advising customers on the best product for them.
Working with the sales team to ensure high levels of customer service.
Working with the Technical Team to learn product details and help with advising customers.
Generating orders to suppliers for back orders and stock items.
Processing and checking customer orders, on the computer system and physically.
Training Outcome:Full time permanent role on completion of apprenticeship subject to performance.Employer Description:Carlac is a leading distribution company supplying Car refinish, Commercial vehicle refinish/builders and light industrial coating sectors, a family business running for over 55 years. Carlac supply a wide range of products from manufacturers around the world and all recognised brands with the different sectors. High service levels and certified training courses are available to Carlac customers. Working Hours :08:00 - 17:00, Monday - Thursday. 08:00 - 15:00, Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Processing and issuing sales invoices using Xero accounting software
Prepare cash receipts for banking; counting monies, reconciling all receipts and posting income received to Xero accounting software
Input supplier invoices using Xero accounting software ensuring all invoices and requests for payment have been approved in accordance with the company financial procedures
Posting supplier payments and allocating to invoices
Reconciliation of petty cash accounts
Reconcile bank statements
Support with month-end procedures
Scanning of supplier invoices and uploading to Xero accounting software
Help maintain accurate financial records and filing systems
Provide general administrative support to the finance team as needed
Answering incoming telephone calls and day to day office operations when required
Training:One day a week required at college, the rest of the training will be completed in the workplace with regular reviews. Training Outcome:Once the apprenticeship has been successfully completed, the candidate will become a valued member of the team, with opportunities to progress and develop in the company.Employer Description:Wolseley Community Economic Development Trust is a not for profit organisation dedicated to addressing economic, health and social inequalities within areas of designated deprivation. We manage 2 business parks, a healthy living centre and community facilities within the PL2 area.Working Hours :Monday - Friday, 9am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience,Willingness to learn....Read more...
Answering calls and managing front-of-house queries
Supporting day-to-day property admin tasks (tenancy paperwork, inspections, updates)
Handling emails, bookings, and diary management
Updating internal records and systems
Assisting with marketing material, listings, and landlord/tenant communications
Training Outcome:Upon successful completion, the apprentice may progress into a permanent full-time position within the company, managing their own portfolio of rental properties with commission-earning opportunities. There is also the option to pursue further qualifications (e.g. ARLA, CELA) and grow into roles such as Property Manager, Lettings Negotiator, or Office Coordinator within our expanding team.Employer Description:Property Market Hub Ltd is a Manchester-based estate agency specialising in lettings, property management, and sales. We manage a wide portfolio of residential and commercial properties across Greater Manchester and pride ourselves on providing a personal, professional, and proactive service to landlords and tenants alike.
Our office in East Didsbury (M20) is a vibrant and welcoming environment where our growing team supports everything from tenant onboarding to maintenance coordination. We use modern systems and offer continuous training to help our team stay compliant, efficient, and ahead in the fast-moving property industry.
We believe in developing talent, and we’re proud to support career progression — whether you're starting as an apprentice or growing into portfolio management with commission incentives and industry qualifications.Working Hours :Monday to Friday, between 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Creative,Non judgemental,Patience....Read more...
Dispensing of medication to patients
Over-counter sales of non-prescription medication
Check and monitor prescription slips
Health & safety responsibility
Stock rotation
Use of pharmacy software
Data entry relating to medication
Labelling and dispensing
Accuracy and attention to detail
Working within a team environment
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
End Point Assessment
Level 2 Functional Skills in maths and English
Delivery method and location of training to be confirmed
Training Outcome:
Pharmacy Technician Level 3 apprenticeship
A permanent position within the organisation
Employer Description:Your health is of your utmost importance – and it’s ours too! As experts in pharmaceutical dispensing, we’re able to cater to your individual needs. At our pharmacy, Brighouse Pharmacy, in West Yorkshire, we utilise our wealth of knowledge and experience within the industry to provide an unrivalled service.
Having established our business in 2006, we take pride in being customer focussed. Providing a friendly service at all times, we are regulated by the General Pharmaceutical Council. As one of the biggest pharmacies within the area, we are also located near to three large GP practices. Thanks to this, you can rest assured knowing that we’ll able to
cater to your needs.Working Hours :Shift patterns, between our operational hours of: Monday - Friday, 8.00am- 6.00pm. Saturday, 9.30am- 12.30pm (you will be required to work every alternative Saturday).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative....Read more...
As a Light Vehicle (Van) Technician, you will service and repair all systems within a vehicle up to 3.5 tonnes, including engine and exhaust systems, air conditioning and electronics. Work will range from replacing parts to solving complex faults using diagnostic methods and equipment. With evermore-complex technologies, the tasks are constantly changing.
You will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.Training:Working towards a Level 3 Service and Maintenance Light Vehicle Technician Apprenticeship, you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.
If you have an apt for practical work, like to work independently but at the same time operate as a member of a team and offer good customer handling skills, then this could be the role for you!Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
Maintenance, System and Diagnostic Technicians
Service Team Leader
Service Manager
After Sales Manager
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :To be confirmed by employer.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Support the process and quality team by gathering, validating, and analysing key operational data
Participate in breakdown investigations to identify root causes and improvement opportunities
Contribute to process design and optimisation activities that enhance operational performance
Help prioritise improvement initiatives based on data insights and business needs
Develop a strong understanding of the factors that influence product quality and how performance is monitored
Support continuous improvement projects, including Lean Six Sigma initiatives
Assist in investigating process and quality deviations to ensure effective corrective and preventive actions
Take an active role in site auditing activities, including ISO compliance and follow‑up actions
Training:
The training will be a mix of on-site at our location in Eastfield, Scarborough, and attending the University of Warwick
Training Outcome:
Developing within the operations team
Employer Description:UPM Adhesive Materials (formerly UPM Raflatac) offers high-quality self-adhesive paper and film products including label materials, graphics solutions and removable self-adhesive products. We operate 14 factories and deliver our innovative and sustainable products through our global network of distribution terminals. We are one of UPM’s growth businesses and employ around 3,200 people. Our sales reached almost EUR 1,6 billion (USD 1,7 billion) in 2024.Working Hours :Monday - Thursday, 8.30am - 4.45pm and Friday, 8.30am - 2.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental....Read more...
Design & Feasibility:
Assist in translating customer requests into design solutions, participate in feasibility reviews, and ensure value engineering aligns with budget requirements
Technical Documentation: Prepare system layouts, general arrangement drawings, site installation packs, and detailed design specifications
Equipment & Compliance: Review equipment design for standardisation, assess throughputs and capacities, and ensure compliance with legislation and CE norms
Procurement & Risk Management: Support RFQ preparation, review supplier responses, and contribute to design risk assessments
Project Support & Collaboration: Participate in design and project review meetings, survey sites, and manage project documentation, including H&S files
Continuous Improvement: Identify cost-saving and value-added opportunities, support technical sales, and collaborate across departments to enhance efficiency
Training:Mechatronics Maintenance Technician Level 3.
Your first year will be full‑time at college with return‑to‑industry weeks. In your second year, you’ll split your time between block release and workplace learning, with your final two years spent fully in the workplace.Training Outcome:You are being trained to be a project engineer. Employer Description:TGW Logistics Group is a leading systems provider of highly automated, flexible solutions supporting distribution and fulfilment for leading retailers and global brands in e-commerce, apparel, general merchandise and grocery.Working Hours :You will be office-based Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
As a Field Service Apprentice, you will:
Learn to install and commission our range of industrial printing and coding equipment, including Hitachi and Anser
Support senior engineers in servicing and maintaining printers at customer sites
Work closely with the sales team to support printer trials and demonstrations
Build customer relationships through excellent service and communication
Assist in workshop duties at our Wigan base, including testing, servicing, and preparing equipment
Develop technical skills in PLCs, electrical panel testing, and print-and-apply labellers
Training:
The course is 42 months plus EPA and delivery is at our Centre Horwich Business Park, Chorley New Rd, Horwich, Bolton BL6 5UE on a day release basis
Training Outcome:
Full time role for ideal candidate
Employer Description:Newcode provide high-quality printing solutions to meet the needs of users from a wide range of industries with the most demanding applications
We supply advanced printers and labellers suitable for a wide range of potential applications, and can help you find the right technology for your needs.
We provide continuous inkjet, thermal inkjet and laser marking tools that can be used to provide high-quality marking and coding for a wide range of potential applications.Working Hours :Monday - Friday, 8.00am - 4.30pm. Occasional weekend work may be required during training or site visits.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Positive attitude and eagernes,Team player mentality,Proactive and self-motivated,Innovative thinking....Read more...
Roles and Responsibilities:
Handle high-volume inbound calls (approximately 150 per day), processing customer orders accurately and efficiently
Respond to customer queries and provide detailed product information when required
Conduct proactive outbound calls to existing customers and cold calls to potential customers to drive sales and engagement
Ensure total customer satisfaction by understanding and addressing individual business needs
Manage an assigned customer base, maintaining strong relationships and delivering excellent service
Grow profitability within your designated area, working collaboratively with office-based colleagues and external Business Development Managers
Training:
Training with Milton Keynes College
Ongoing training, support and development with the employer
Training Outcome:
Full support and training from experienced team members
Dedicated time to complete apprenticeship learning and assignments
Opportunity to gain a qualification in Customer Service
A friendly and inclusive team environment
Employer Description:A leading regional tyre distributor based in Aylesbury (with an additional hub in Potters Bar), supplying car, van, and 4×4 tyres across premium, mid-range, and budget categories. An employee-centred culture with operational excellence & innovation to give you growth and development opportunities.Working Hours :Hours of Work: 8.30am- 5.30pm, Monday- Friday. Subject to change in the event of holiday & sickness cover.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Initiative,Customer service,teamwork,telephone skills....Read more...
As a Light Vehicle Technician, you will
Service & repair all systems within the vehicle, including engine & exhaust systems, air conditioning & electronics.
Work will range from replacing parts to solving complex faults using diagnostic methods and equipment. With evermore-complex technologies, the tasks are constantly changing.
You will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.Training:Working towards a Level 3 Service and Maintenance Light Vehicle Technician Apprenticeship, you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.
If you have an aptitude for practical work, like to work independently but at the same time operate as a member of a team and offer good customer handling skills, then this could be the role for you!Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
Maintenance, System and Diagnostic Technicians
Service Team Leader
Service Manager
After Sales Manager
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :To be confirmed by employer.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
The key responsibilities of this role include:
Assisting the Training Manager with all aspects of training administration.
Providing general administration support to the UK Service Team.
Supporting the Customer Service Coordinator with the creation of reports relating to dealer KPI’s.
Assisting with the production of weekly and monthly reports relating to CSP initiatives, such as ServiceCards, recalls and any other ad hoc requests.
Supporting with the assignment of new systems/applications to the UK & Ireland Dealer Networks.
Training:You will work within the office on a daily basis with day release to college in Coventry when required to study towards your qualification.
An assessor will also attend the workplace on a regular basis to carry out workplace assessments.Training Outcome:This role will give you an excellent understanding of general administration tasks and therefore could be used in any admin based roles in the future.Employer Description:Daimler Buses UK LTD is part of Daimler Truck. We are one of the world's largest commercial vehicle manufacturers, with over 40 production sites around the globe and more than 100,000 employees. Home to four bus and coach brands, Daimler Buses UK LTD is responsible for the sale of Mercedes-Benz and Setra vehicles backed by our service brand, OMNIplus and our used vehicle sales brand known as BusStore.Working Hours :You will be required to work a 39 hour week, Monday to Friday.
Normal working hours are:
Monday to Thursday: 8.30 - 5.00
Friday: 8.30 - 4.00Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Team working....Read more...
