Phoning potential buyers
Producing literature for sales and rental properties
Taking Clients on viewings
Booking Market appraisals
Administrative tasks within the office
Speaking to solicitors
Observing how a property is appraised for market
Dealing with Tenant maintenance issues
Canvassing (we all do this)
Assisting with a social media campaign
Ensuring window displays are up to date
Training:Day release - Cornwall College St Austell.Training Outcome:Successful apprentice could be offered a full-time position after 1 year if suitable. From being a negotiator, you can progress to either a lettings or sales manager. Both have an increase in responsibility, as you will be advising clients on the price of their property. Both come with an increase potential on the bonus scheme and increase on basic wage.
From there you can progress to office manager, overseeing the whole business and ensuring every opportunity is maximised. Managing the team, setting tasks, goals and monitoring productivity.Employer Description:We are a sales and lettings business. Meaning we look to gain clients who wish to sell or let their property. Once a property is on the market with us, we look to ensure we find a buyer or tenant in the best possible position. Taking clients out to view properties, matching their criteria to what the property offers. In the case of a sale, we will negotiate the best price and then continue to work with solicitors, mortgage advisors and surveyors to ensure the property exchanges. Communication is key, feedback and updates to all parties is paramount. Building relationships with all parties to gain repeat business. With Lettings, ensuring a property once let is looked after by the tenant and any maintenance issues are dealt with quickly, again keeping both the landlord and tenant informed. Ensure that all legal requirements are carried out including Anti Money Laundering and other regulatory factors. Produce letting agreements, letting brochures, sales brochures and other literature that would benefit the company.Working Hours :Monday - Friday, 9.00am - 5.00pm.
Saturday, 9.00am - 12 midday, with possible appointments after midday.
Apprentice will not be expected to work Saturdays at the start. All Saturdays are on a rota basis, to be discussed later when they have more experience.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Number skills,Team working,Creative,Initiative....Read more...
Greeting and welcoming patients warmly, managing their arrival and departure processes efficiently
Answering phones, handling enquiries, and scheduling appointments using practice management software
Managing and updating patients, ensuring accuracy and confidentiality in line with data protection regulations
Coordinating patient flow and optimising the appointment book to maximise clinic efficiency
Assisting with stock control and ordering of office supplies, ensuring the practice is well equipped
Processing payments, handling billing enquiries and liaising with insurance providers
Supporting the practice manager with administrative tasks, including report generation and data analysis
Contributing to the maintenance of practice policies and procedures, ensuring compliance with CQC standards
Assisting with marketing activities such as managing social media updates or patient communications
Maintaining a tidy, organised and professional reception area and contributing to the overall upkeep of the practice
Learning and applying principles of effective communication, customer service and team collaboration within a healthcare setting
Training:As part of your apprenticeship you will be required to attend Sheffield College on a day release one day per month. Training Outcome:Possibility of full time employment upon successful completion of apprenticeship. Employer Description:Welcome to Rossington Dental Practice, your trusted provider of NHS and private dental care for adults and children alike. Conveniently located in the heart of Rossington, Doncaster, we are dedicated to delivering high-quality dental services in a warm and inviting environment.Our modern facility is designed to meet a full spectrum of dental needs, from routine care to specialised treatments, supported by a talented team of professionals. Our staff includes experienced dentists, foundation dentists, a dental hygienist/therapist, skilled dental nurses, friendly receptionists, and an efficient practice manager.Led by our principal dentist, our practice is registered with the Care Quality Commission (CQC), ensuring we uphold the highest standards of care and comply with health regulations. This commitment to excellence in care reflects our dedication to your well-being and satisfaction.At Rossington Dental Practice, we’re here to create healthy, confident smiles for all. We welcome you to join our dental family and experience the personalised, comprehensive care that we are proud to offer.Working Hours :Monday - Friday
Details of working week to be discussed at interviewSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Business Administration
Answering the telephone and dealing with queries
Responding by email to customer queries
Supporting sales and transport manager with reporting on logistics and dispatch progress
Training:Business Administrator Level 3.Training Outcome:Learning the role of a business administrator - being supported by a team, observing, learning and executing various tasks.
This will naturally progress based on the individual into a more supportive Sales / Customer service role, covering all aspects of the role. Employer Description:Springhill Farms t/as EVG Europe are a family owned business, supplying the UK retail market with tomatoes and spring onions. We started in 1976 and today we farm 5000 acres and are one of the largest farming businesses in the Midlands. We supply almost a fifth of the total UK market for tomatoes, 52 weeks of the year, and we are also the second largest grower of spring onions in the UK Working Hours :Monday - Friday 8.00am - 5.00pm. Some Saturdays.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
General office duties
Using the telephone
Emails
Dealing with clients both face to face and verbally over telephone
PA duties
Note taking during meetings
Sourcing candidates (matching applicants against job adverts)
Any other day to day duties as requested by manager or mentor
Training:
Administration Assistant Level 2
Functional Skills maths/ English if required
Online portfolio
Training to be delivered within the workplace- no day release
Training Outcome:
Potential for a long term career to continue to develop and grow within the business
Employer Description:Our mission is to deliver the highest level of service to our clients whilst offering a complete cost effective security solution. We endeavour to provide a reliable service which is also complimented by our large resource backup.Working Hours :Monday- Friday, 9.00am- 5.30pm. 45 minute lunch break and 15 minute additional break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Main Duties & Responsibilities:
Preparation of all set and stage products
Preparation of furniture for rental
Preparation and testing of all audio visual equipment and cabling
Operation of equipment for conferences, awards, exhibitions and venue installations - dependent on knowledge
A current driving licence (preffered but not essential)
Flexible working when necessary depending on business levels.
Stock control, maintenance and cleanliness of all of the equipment, reporting all equipment malfunctions and inaccuracies.
Accurate processing of all paperwork for Delivery, Collection & Goods In
Product quality control, checking and maintaining of equipment prior to delivery and collection
Working through projects on the internal booking system
Liaison with internal departments.
Setting up on site in accordance with customer requirements, general health and safety regulations and procedures
Carrying out and completing assigned training tasks, competently and within agreed timescales
Any other duties as requested by the Operations Manager
Training:Level 2 Warehouse Apprenticeship.Training Outcome:The student will get their Level 2 Warehouse Apprenticeship qualification and potential full time role.Employer Description:We are showcase ......A Creative, friendly passionate team. Living, breathing and delivering live, hybrid and virtual events. Our clients pick us with confidence knowing the event will not only be well delivered but come with the very latest Innovations, and that their event will come with that dynamic approach It needs.
Conferences, exhibitions, dinners, awards, experiential, inside and out, on stage and on screen.
Groups of people getting together to look, listen, celebrate or network – it doesn’t just happen, it requires a fair amount of skill and that’s where we step in. No matter what form it takes.
Behind the creation of any great experience is a great team. To produce stellar events, we need stellar people. We take pride in recruiting the best talent from the world of events. Time and persistence has helped us grow year on year and deliver award winning events globally across UK, Europe, UAE & Asia.Working Hours :Days and times to be confirmed - 4 days at work, 1 day in college.Skills: Self Driven,Reliable,Dependable....Read more...
JOB DESCRIPTION
The Regional Sales Manager is responsible for driving profitable sales growth, market share expansion, and customer penetration within an assigned territory. This role combines strategic channel development with hands-on territory execution, supporting both industrial product lines and foam solutions. This is a quota-carrying role requiring strong commercial leadership and technical expertise.
Territory managed will be South-East Regions - VA, NC SC, TN, GA, FL, AL, MS.
The Regional Sales Manager can be based at Atlanta, Jacksonville, Orlando, or Tampa area.
Responsibilities:
Develop and execute regional sales strategies to drive revenue and market growth
Expand distribution channels, OEM partnerships, and private label accounts
Identify new business opportunities through market analysis and customer insights
Build and maintain strong customer relationships using value-based selling
Manage key accounts, pricing strategies, and quoting processes
Lead and support sales teams, manufacturer reps, and cross-functional partners
Oversee forecasting, budgeting, and P&L performance
Monitor sales performance and adjust strategies to meet targets
Provide product expertise, training, and customer demonstrations
Track CRM activity, reporting, and ensure operational compliance
Key Focus Areas:
Revenue growth and profitability
Market share expansion
New business development
Customer conversion and retention
Forecast accuracy
Requirements:
Strong interpersonal, organizational, written and verbal communication skills
Bachelor's degree or equivalent experience
5+ years in industrial/building product sales
Proven track record of territory growth
Experience with budgets, forecasting and P&L
Solution selling experience preferred
Must currently reside in assigned territory
Ability to analyze performance reports and develop sales business plans
At least 30% overnight travel
Benefits
Medical, Dental and Vision Insurance
Company Provided Life Insurance
Paid Time Off (PTO)
Company-paid short-term and long-term disability
401(k) plans
Employer-funded pension plan
Tuition Reimbursement
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online!....Read more...
Role: Venue Manager
Location: Medway
Hours: Full-time - 35 hours per week - Mon-Fri 9 am-5 pm (occasional weekends and nights)
Salary: £32,000 per annum
Contract: 3-Month Temp-Perm (Potential for Perm)
Our client is seeking an experienced and proactive Venue Manager to oversee the day-to-day operation of a busy licensed venue, including bar operations, food, events and evening trade. The successful candidate will take responsibility for ensuring the venue operates safely, efficiently and to a consistently high standard, whilst managing and supporting the venue team.
This is a hands-on comprehensive management position suited to someone with previous experience within a licensed, hospitality, events or similar environment, who is confident managing people, HR, finance, operations, stock, and compliance.
Responsibilities
- Oversee the daily operation of the venue
- Lead, support and develop the venue team, including supervisors, team leaders and operational staff.
- Manage staff rotas, attendance, hours and day-to-day staffing requirements
- Take operational responsibility for events, working closely with organisers, clients and internal teams to ensure successful delivery.
- Coordinate venue opening and closing procedures, ensuring all relevant security, safety and operational checks are completed.
- Manage bar operations, including stock levels, ordering, stock control, cellar management and minimising waste.
- Monitor sales, costs, margins and overall financial performance, contributing to budgets and commercial targets.
- Ensure the venue operates in accordance with licensing requirements, health and safety legislation and internal policies and procedures.
- Develop and maintain effective working relationships with suppliers, contractors, security providers and other external partners.
- Support the recruitment, induction, training, performance management and development of venue staff.
- Maintain high standards of venue equipment, fixtures, fittings and operational areas, liaising with facilities teams where repairs or maintenance are required.
- Develop and implement appropriate risk assessments, emergency procedures and safety measures for venue operations and events.
- Assist with the development and delivery of an ongoing programme of entertainment and events.
- Maintain accurate operational, financial, incident, stock and performance records, providing regular reports to senior management.
- Provide hands-on support during busy periods and events, assisting the wider venue team where required.
Requirements
- Previous management experience within a licensed trade, hospitality, events or similar environment.
- Flexible approach to working hours, with occasional evenings, nights, and weekends.
- Willingness to carry out ad hoc work across other parts of the business.
- Proven experience managing and developing a team.
- Good knowledge of stock control, cash handling, financial procedures and cost management.
- Understanding of licensing requirements and health and safety within a venue environment.
- A proactive, hands-on approach with the ability to lead by example.
- Personal Licence holder, or willingness to obtain one.
- First Aid qualification, or willingness to undertake training.
Benefits
- 25 days' annual leave plus bank holidays.
- Additional privilege leave over the Christmas and New Year period.
- Contributory pension scheme.
- Parking available.
- Potential for the temporary position to become permanent.
At KHR, we take care to ensure that you are represented as well as possible, so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regard to a specific role, then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics, etc, please could you also submit a "clean" copy in Word. Thank you.
Knowledge House Resourcing Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of Knowledge House Resourcing Ltd. Keep in touch with us online for job alerts, industry updates and market...
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As an Apprentice Educator at Playday Nursey Queens Road Wimbledon you will work as a team to help support the nursery as it grows into a truly fascinating setting for our children, whilst studying towards a Level 3 Childcare qualification.During your apprenticeship duties will include:
To work within the ethos of our Nurseries and provide a warm, welcoming and stimulating environment, where children feel secure.
With the guidance of the senior and qualified practitioners, to ensure the well-being, care of all the children and support their access to learning (including those with additional needs).
To assist with the planning and preparation of activities, to meet children’s individual needs, liaising with parents and negotiating working targets ensuring effective communication within the nursery.
To assist in providing learning experiences that challenge and enable children to grow in confidence and independence within a stimulating environment.
To nurture positive relationships and role modelling positive behaviour with children ensuring their emotional well-being to promote their confidence and self-esteem.
To assist in the recording of observation, assessment, monitoring, and record keeping of children’s learning and development using a variety of methods and to inform planning.
Supervisions of meals and mealtimes, and where appropriate additional preparation of food/bottles for babies to ensure safer eating.
To adhere at all times to the Allergies and Allergic Reactions Policy as well as the Sleep Policy to safeguard children with allergies and whilst sleeping.
To understand and promote inclusion and equality policies and procedures
To be a reliable member of the team, working co-operatively and with flexibility.
To work flexible hours as requested by the Manager.
Any other duties appropriate to the post as directed by the Nursery Manager and The Company Directors
Training:Your full role and responsibilities will be set out by your employer. They will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day.
You will be working towards the Level 3 Early Years Educator apprenticeship standard, which includes:
Knowledge, Skills and Behaviours
Level 3 Diploma for the Early Years Educator
Level 3 Award in Paediatric First Aid or Level 3 Award in Emergency Paediatric First Aid
Level 2 Functional Skills in maths and English (if required)
This will be delivered by your dedicated training provider, Realise.Training Outcome:Our commitment to our employees is to ensure you are fully supported in reaching your potential. We continually invest in you and your development which is paramount to our success.Employer Description:setting is located within the heart of Wimbledon centre, and despite this we are very fortunate to have a huge outdoor garden. This allows my staff to extend the classroom play opportunities for the children outside which is an added bonus to our daily routine. There are also local parks and libraries which allow the children to explore the environment and go on various outings.Working Hours :40 hours a week, Monday to Friday, shifts to be confirmed.Skills: Administrative skills,Analytical Skills,Attention to detail,caring,Communication Skills,Creative,Customer care skills,Friendly,Initiative,IT skills,Logical,Maths and English,Non judgemental,Number skills,Organisation skills,Patience,Physical fitness,Presentation skills,Problem solving skills,Team working,understanding....Read more...
As an Apprentice Educator at Playday Nursey Chiswick you will work as a team to help support the nursery as it grows into a truly fascinating setting for our children, whilst studying towards a Level 3 Childcare qualification.During your apprenticeship duties will include;
To work within the ethos of our Nurseries and provide a warm, welcoming and stimulating environment, where children feel secure.
With the guidance of the Senior and Qualified practitioners to ensure the well-being, care of all the children and support their access to learning (including those with additional needs).
To assist with the planning and preparation of activities, to meet children’s individual needs, liaising with parents and negotiating working targets ensuring effective communication within the nursery.
To assist in providing learning experiences that challenge and enable children to grow in confidence and independence within a stimulating environment.
To nurture positive relationships and role modelling positive behaviour with children ensuring their emotional well-being to promote their confidence and self-esteem.
To assist in the recording of observation, assessment, monitoring, and record keeping of children’s learning and development using a variety of methods and to inform planning.
Supervisions of meals and mealtimes, and where appropriate additional preparation of food/bottles for babies to ensure safer eating.
To adhere at all times to the Allergies and Allergic Reactions Policy as well as the Sleep Policy to safeguard children with allergies and whilst sleeping.
To understand and promote inclusion and equality policies and procedures.
To be a reliable member of the team, working co-operatively and with flexibility.
To work flexible hours as requested by the Manager.
Any other duties appropriate to the post as directed by the Nursery Manager and The Company Directors.
Training:Your full role and responsibilities will be set out by your employer. They will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day.
You will be working towards the Level 3 Early Years Educator apprenticeship standard, which includes:
Knowledge, Skills and Behaviours
Level 3 Diploma for the Early Years Educator
Level 3 Award in Paediatric First Aid or Level 3 Award in Emergency Paediatric First Aid
Level 2 Functional Skills in maths and English (if required)
This will be delivered by your dedicated training provider, Realise.Training Outcome:Our commitment to our employees is to ensure you are fully supported in reaching your potential. We continually invest in you and your development which is paramount to our success.Employer Description:Playdays Day Nursery refers to a group of nursery schools located in Wimbledon, London. They offer childcare services and are known for providing a nurturing and educational environment. They have experienced staff and a variety of programs to cater to the developmental needs of children from infancy to preschool age.Working Hours :40 hours a week, Monday to Friday, shifts to be confirmed.Skills: Administrative skills,Analytical Skills,Attention to detail,caring,Communication Skills,Creative,Customer care skills,Friendly,Initiative,IT skills,Logical,Maths and English,Non judgemental,Number skills,Organisation skills,Patience,Physical fitness,Presentation skills,Problem solving skills,Team working,understanding....Read more...
HOMECARE COORDINATOR – GLASGOW – FULL TIME – £29,000 BASIC SALARY + BENEFITSOur client is a well-established, independent family-run home care provider with over 30 years of experience delivering high-quality care within the local community.As the organisation continues to grow, they are looking to appoint an experienced Homecare Coordinator to support the Care Manager with the day-to-day coordination and effective operation of the care service.This is an excellent opportunity for an experienced care professional who is looking to develop their career within a supportive and established organisation.The RoleAs Homecare Coordinator, you will play an important role in ensuring the smooth running of the service and the delivery of high-quality care to service users.Key Responsibilities
Coordinate the day-to-day running of the homecare service, including care plans, staff schedules and rotas.Coordinate and support care staff to ensure appropriate levels of cover are maintained.Monitor the quality of care provided and carry out regular reviews and evaluations.Assist with the development, implementation and review of service policies and procedures.Support the Care Manager with the preparation for inspections, audits and external visits.Ensure recommendations, instructions and actions are followed through effectively.Maintain accurate records and ensure compliance with GDPR and relevant legislation.Assist with monitoring staff performance, training and compliance.Respond to operational issues and provide support to care staff when required.Participate in the rotational on-call service, with additional payment provided for on-call duties.Support the Care Manager with the overall management and development of the service.Work from the company's Glasgow Southside head office, with travel as required.
Essential Experience & QualificationsThe successful candidate must have previous experience in a care coordination, senior care or supervisory role within a homecare/social care environment.You will also require:
Appropriate registration with the SSSC.SVQ Level 4 in Social Care or be working towards this qualification.Proven experience coordinating care staff, rotas and schedules.Previous experience working within a regulated care environment.Full UK driving licence and access to your own vehicle – essential.Good knowledge of care plans, compliance and quality standards.Health & Safety, First Aid, Food Hygiene and Moving & Handling training.Excellent communication and interpersonal skills.Good verbal and written English.Good IT skills, including Microsoft Word, Outlook and Microsoft Office.Ideally living in or within a commutable distance of Glasgow.
PVG RequirementThis post is Regulated Work with Vulnerable Adults as specified under the Protection of Vulnerable Groups (Scotland) Act 2007.Successful applicants must be willing to register for the Protecting Vulnerable Groups (PVG) Scheme.Salary & Benefits
£29,000 basic salary per yearFull-time – 37.5 hours per weekAdditional payment for rotational on-call dutiesCompany pensionBonus scheme based on business growth, efficiency and service deliveryOn-site parkingSick paySmart/business casual dressSupportive and friendly working environmentOpportunities for career development and progressionFull-time, permanent position
Apply NowIf you have previous experience coordinating care services, hold the relevant SSSC registration/qualifications and are a confident driver with access to your own vehicle, we would like to hear from you.Apply today to find out more about this excellent Homecare Coordinator opportunity in Glasgow.HOMECARE COORDINATOR – GLASGOW – FULL TIME – £29,000 BASIC SALARY + BENEFITS....Read more...
No two days are the same. You'll work alongside our experienced Account Management team, learning how we deliver exceptional service to customers across the UK. This will include:
Processing orders
Updating our web-to-print platform
Supporting client projects
Managing stock replenishments
Responding to enquiries
You'll play a real part in keeping our customers happy while developing valuable business and communication skills.Training:You'll complete the Business Administrator Level 3 Apprenticeship while gaining practical experience every day.
Your training provider will support you throughout the programme, combining structured learning with hands-on coaching from our experienced team.
By the end of your apprenticeship, you'll have recognised qualifications and real workplace experience.Training Outcome:We don't see this as "just an apprenticeship" - we see it as the start of a career. As your confidence and experience grow, you'll have the opportunity to progress into an Account Manager role, building long-term relationships with customers and taking ownership of your own accounts, whilst learning and understanding fully the serviced print industry. Many of our team have built successful careers by developing and progressing from within.Employer Description:SF Taylor is an award-winning print company based in Stockport. Celebrating 100 years in business, we combine the latest technology with exceptional customer service to support organisations across the UK, including NHS Trusts, universities, local authorities and businesses. Our people are at the heart of everything we do, and we're passionate about helping them learn, grow and succeed.Working Hours :Monday - Friday, 8.45am - 4.45pm (Lunch: 12.30pm - 1.00pm).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Team working,Initiative,Willingness to learn,Positive attitude,Enthusiasm....Read more...
This apprenticeship provides the perfect opportunity to join a high-performing global engineering team, learning great career skills from a global engineering market leader along the way. In partnership with Milton Keynes College, you will have the opportunity to study towards a Technical Support Technician Level 3 Apprenticeship. As part of the program the candidate will attend college on a day release basis.Training:Mechatronics Maintenance Technician Level 3 apprenticeship qualification and on the job training in the workplace.Training Outcome:A fully qualified Level 3 Mechanical Engineering Apprentice would naturally join one of our four shift teams as a line engineer, responsible for the day to day running of the plant, encompassing all mechanical equipment used in aluminium can manufacturing. Line engineers are generally selected to join the workshop engineering team when vacancies arise. Longer term the opportunity could lead to Engineering Supervisor, then Engineering Manager and then Snr engineering roles with group.Employer Description:Ball Corporation supplies innovative and sustainable packaging solutions for beverage, personal care and household product customers. Ball Corporation and its subsidiaries employ more than 16,000 people worldwide and reported 2020 net sales of $11.8 billion. For more information, visit www.ball.com
The Milton Keynes Plant was established in 1978 and manufactures beverage cans for the beer and beverage industry. It runs a 24-hour operation, 7 days per week and produces over 1.5 billion cans a year. Our values are ‘We Care’, ‘We Work’ and ‘We Win’ so we look for people to join us who shares those values.Working Hours :Monday - Friday, working hours TBCSkills: IT literate (MS Office),Good timekeeping,Reliable attendance,Professional attitude,Clear communication,Responsible approach,Respectful manner,Self-motivated,Uses initiative,Team player,Works independently,Engineering interest,Hands-on approach,Goal-oriented,Diverse team working,Problem-solving skills,Positive work ethic,Adaptable mindset....Read more...
Expert Customer Support and Escalation Management: Act as a professional advocate for customer service, handling complex or technical requests, complaints, and queries, and serving as an escalation point for ongoing problems
Knowledge Sharing and Team Support: Utilise deep understanding of the organisation’s products and services to share knowledge and support the wider team, fostering a culture of continuous learning and improvement
Data Analysis and Digital Proficiency: Gather and analyse customer data to drive service improvements, effectively using organisational and generic IT systems, and staying aware of emerging digital technologies
Training:
Customer Service Specialist Level 3
The apprentice will do their training at Unit 1 Nottingham South and Wilford Industrial Estate, NG117EP - training schedule has yet to be agreed. Details will be made available at a later date
Functional Skills in English and maths if required
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an individual member at the professional level.
Should you choose to progress on a customer service career path, you may be eligible for further professional membership, including management
Training Outcome:Customer Services Manager.Employer Description:Join our fast-paced and growing online pharmacy, where you'll gain hands-on experience in warehouse operations, stock management, and order fulfillment. This is a fantastic opportunity to earn while you learn, develop valuable skills, and kickstart a career in logistics and supply chain. If you're hardworking, eager to grow, and looking for a supportive team, apply now and be part of our success story!Working Hours :Monday to Friday, between 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Assist the Purchasing Manager with the day-to-day purchasing of goods and services.
Liaise with suppliers to obtain quotations, product specifications, pricing.
Maintain accurate purchasing records and supplier information within the procurement system.
Assist with supplier performance monitoring, including quality, delivery, and service levels.
Assist in market research to identify new suppliers, products, and cost-saving opportunities.
Assist in prepare reports and analyse purchasing data to support informed decision-making.
Work collaboratively with Sales, Customer Services, Finance, Operations, and other departments to understand purchasing requirements.
Work collaboratively with Bunzl stakeholders in other operating divisions.
Ensure purchasing activities comply with organisational policies, contractual agreements, and relevant legislation.
Support sustainability and value-for-money initiatives within the procurement function.
Undertake any other administrative or procurement-related duties appropriate to the role.Training Outcome:Career progression opportunities within Procurement upon successful completion of the apprenticeship.Employer Description:Bunzl UK Limited is part of Bunzl plc, a FTSE 100 international distribution and services group. Bunzl supplies essential products and services to businesses across the UK and Ireland through a network of specialist operating companies.
The organisation operates across a number of key sectors, including catering and hospitality, retail and packaging, safety and workwear, cleaning and care, healthcare and grocery. Bunzl provides a specialist sourcing, procurement, warehousing and distribution service, helping customers access the products they need efficiently and reliably.
Bunzl has a strong focus on supply chain efficiency, responsible sourcing, sustainability and delivering value to customers. Its scale and global supplier network enable it to provide tailored solutions while maintaining local expertise through its specialist businesses.Working Hours :Monday - FridaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Patience....Read more...
Supporting Quantity Surveyors with the commercial management of construction projects
Assisting with measuring quantities and preparing cost estimates Prepare and review subcontractor and supplier quotations
Processing subcontractor and supplier payments
Assisting with valuations, applications for payment and cost reporting
Assisting with tendering and procurement activities Working with site teams, subcontractors and suppliers
Learning how to manage budgets and maintain accurate project records
Attending site visits to gain practical construction experience
Developing your knowledge of construction, contracts, costs and commercial management
Training Outcome:Apprenticeship - Trainee - QS - Senior QS - Commercial Manager.Employer Description:Tithegrove has been established for over 40 years and is a leading groundworks and civil engineering contractor operating across the South West. We have offices in Swindon and Taunton and work on a wide range of construction projects, from housing developments to large-scale infrastructure. Our work includes earthworks, groundworks, drainage and infrastructure. We are a growing, people-focused business that invests in developing our team and helping people build long-term careers in construction.Working Hours :Monday - Friday, 08:30 to 17:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Key Responsibilities:
Supporting Client Relationship Managers in maintaining and developing client relationships
Conducting research and gathering information on clients' financial situations and goals
Helping to prepare client reports, presentations, and other materials
Providing administrative support to the team, such as managing calendars, scheduling appointments, and maintaining records
Collaborating with internal stakeholders
Staying up-to-date on industry trends, market developments, and regulatory changes
Assisting with project work, such as data analysis and business development activities
Training Outcome:You may be offered a permanent role within the Bank, taking on an Assistant Client Relationship Manager role using specific expertise or knowledge developed during the apprenticeship.Employer Description:Bank J Safra Sarasin is an international banking group committed to sustainability with a focus on continuity, solidity and long-term added value.
We are a privately-owned Group with a heritage reaching back to 1841 and are fully committed to private banking and asset management, and to the long-term strategic objective of focusing on clients, solidity and stabilityWorking Hours :Monday - Friday, 9.00am - 5.30pm (1 hour unpaid lunch). Fully on-site in the Mayfair Office.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Initiative....Read more...
An amazing new job opportunity has arisen for a talented Chef to work in an exceptional care home based in the Great Yarmouth, Norfolk area. You will be working for one of UK’s leading health care providers
A luxury care home, designed for resident wellbeing, it boasts beautifully appointed bedrooms and expansive living spaces. Ensuring that every detail is meticulously crafted to provide the highest standard of care and living
**To be considered for this position you must hold an NVQ Level 2-3 in Food preparing and catering**
As a Chef your key duties include:
Undertake menu planning in consultation with residents and Manager
Oversee and participate in the preparation and cooking and serving of all food in accordance with agreed menus
Ensure menus are displayed showing choices
Ensure individuals on special diets or with specific cultural needs are catered for and that choice is also available
Check quantity and quality of stock and orders items in accordance with the catering manual
Supervise the kitchen employee team
Ensure HACCP’s processes and the catering manual are followed and recorded as required
Ensure that the food expenditure is kept within budget in consultation with the Bursar and/or Home Manager
The following skills and experience would be preferred and beneficial for the role:
Proven experience as a Chef, preferably in a healthcare or hospitality setting
Excellent cooking skills and knowledge of various cooking techniques
Knowledge of nutrition and the ability to develop menus that meet dietary requirements
Strong communication and interpersonal skills
Ability to manage time effectively and work efficiently under pressure
Knowledge of health and safety regulations and procedures
Ability to train and supervise kitchen staff
The successful Chef will receive an excellent salary of £15.00 per hour. This exciting position is a permanent full time role working days. In return for your hard work and commitment you will receive the following generous benefits:
Pension scheme
Comprehensive induction and paid training programme with career prospects
Enhanced rates for bank holidays
Recognition schemes (Employee of the Month and Company Care Awards)
Paid breaks
Uniform provided
Refer a friend scheme
Costs for an enhanced DBS
Rewards for years of service
Reference ID: 6961
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV....Read more...
An amazing new job opportunity has arisen for a talented Chef to work in an exceptional care home based in the Great Yarmouth, Norfolk area. You will be working for one of UK’s leading health care providers
A luxury care home, designed for resident wellbeing, it boasts beautifully appointed bedrooms and expansive living spaces. Ensuring that every detail is meticulously crafted to provide the highest standard of care and living
**To be considered for this position you must hold an NVQ Level 2-3 in Food preparing and catering**
As a Chef your key duties include:
Undertake menu planning in consultation with residents and Manager
Oversee and participate in the preparation and cooking and serving of all food in accordance with agreed menus
Ensure menus are displayed showing choices
Ensure individuals on special diets or with specific cultural needs are catered for and that choice is also available
Check quantity and quality of stock and orders items in accordance with the catering manual
Supervise the kitchen employee team
Ensure HACCP’s processes and the catering manual are followed and recorded as required
Ensure that the food expenditure is kept within budget in consultation with the Bursar and/or Home Manager
The following skills and experience would be preferred and beneficial for the role:
Proven experience as a Chef, preferably in a healthcare or hospitality setting
Excellent cooking skills and knowledge of various cooking techniques
Knowledge of nutrition and the ability to develop menus that meet dietary requirements
Strong communication and interpersonal skills
Ability to manage time effectively and work efficiently under pressure
Knowledge of health and safety regulations and procedures
Ability to train and supervise kitchen staff
The successful Chef will receive an excellent salary of £15.00 per hour. This exciting position is a permanent full time role working days. In return for your hard work and commitment you will receive the following generous benefits:
Pension scheme
Comprehensive induction and paid training programme with career prospects
Enhanced rates for bank holidays
Recognition schemes (Employee of the Month and Company Care Awards)
Paid breaks
Uniform provided
Refer a friend scheme
Costs for an enhanced DBS
Rewards for years of service
Reference ID: 6961
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV....Read more...
An opportunity has arisen for a Site Manager & Lead Gymnastics Coach to join an established organisation delivering gymnastics programmes for children and young people.
As a Site Manager & Lead Gymnastics Coach, you will take on a key leadership role combining hands-on coaching, team supervision, site operations and athlete development, ensuring sessions are delivered effectively while maintaining high standards across the site. This role offers competitive salary and benefits.
They will consider candidates currently working in another sector, provided they have at least 2 years' previous gymnastics coaching experience.
You will be responsible for:
* Planning structured sessions that encourage technical development and progression.
* Providing direction, support and feedback to the coaching team.
* Allocating coaches to classes and ensuring appropriate staffing arrangements.
* Maintaining consistent coaching standards across sessions.
* Monitoring participant development and adapting coaching where appropriate.
* Taking responsibility for safeguarding, health and safety and safe working practices.
* Checking that equipment and facilities are safe, properly maintained and suitably stored.
* Managing gym set-up and pack-down, ensuring the site is organised and ready for use.
* Acting as a senior contact for parents and carers, handling queries and concerns professionally.
* Supporting class administration, registers and timetables.
* Keeping senior management informed of staffing, athlete, equipment and operational matters.
* Identifying practical improvements to the coaching programme, customer experience and site performance.
What we are looking for:
* Previously worked as a Gymnastics Coach, Gymnastics Instructor, Gymnastics teacher, Gymnastics Activity Instructor, Assistant Gymnastics Coach or in a similar role.
* Approx. 2 years' previous gymnastics coaching experience.
* Background in leading a coaching team or taking responsibility for a gymnastics programme, class or facility.
* Strong team leadership experience.
* Strong understanding of gymnastics techniques, coaching approaches, athlete development and safe practice.
* Knowledge of safeguarding and health and safety within a childrens sports environment.
* Ability to recognise individual athlete needs and adapt coaching accordingly.
* Genuine passion for gymnastics and developing both athletes and fellow coaches.
Whats on offer:
* Competitive salary
* Casual dress
If youre an experienced gymnastics coach ready to take on greater leadership responsibility and play a key role in the running of a busy gymnastics site, this is an excellent opportunity to take the next step in your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Most of your apprenticeship is spent working. You’ll learn on the job through hands on experience.
Your duties will include:
Maintaining confidential employee/contractor records, HR database and filing systems ensuring information is accurate, up to date and that staff files are compliant with regulatory requirements
Co-ordinate onboarding including induction schedules, starter documentation and system access requests
Monitoring and responding to emails received by the people function, dealing with routine enquires and escalating matters where appropriate
Data inputting on systems to include sage, web roster, access screening
Data inputting and reporting on excel spreadsheets to include tracking of annualised hours and annual leave
Attend meetings as scheduled to produce detailed and confidential records for review by HR advisor/manager
Monitor and follow up actions arising from meetings, updating action trackers and chasing outstanding responses
Maintain accurate records and up to date data to ensure information is always current and available by the team (Visa’s, DBS’, and Training Records)
Prepare, format, process and file HR documentation, including offer letters, contract amendments, policy communications and outcome letters
Draft internal communications, notices and policy reminders for employees ensuring approved by line manager before circulating.
Maintain strict confidentiality when handling employee information and sensitive HR documentation
Complete apprenticeship coursework, maintain the apprenticeship portfolio, participate in progress reviews, and undertake off-the-job learning activities
This list is not exhaustive, and the apprentice may be required to undertake other reasonable administrative duties appropriate to the role.Training:
Level 2 Business Administration Assistant Apprentice Standard
E-learning, remote learning sessions and face-to-face delivery delivered within the workplace
Training will be carried out by Inspiro’s Development Coaches, using a variety of blended learning resources combined with their expertise in the delivery of apprenticeship learning
Training Outcome:
The role will become permanent upon successful completion of the apprenticeship if all other aspects of performance are satisfactory
Employer Description:At Amore Complex Care North West, we provide exceptional, regulated care for children and adults with complex needs. Based in Runcorn and serving Cheshire, Merseyside, Greater Manchester, and Lancashire, we specialise in delivering personalised, person-centred support that puts individuals first. We are CQC-regulated and recognised for our expertise in supporting clients with autism, learning disabilities, complex health needs, and behavioural challenges — all within the comfort and familiarity of their own homes.Working Hours :40 hours per week
8.30am- 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Support the development of exciting packaging solutions for NOMO, Kinnerton Kids and retailer-branded products
Assist with projects from initial concept through to launch and post-launch review
Participate in factory packaging trials and testing activities
Work closely with Production, Technical, Quality, Procurement, Commercial and Marketing teams
Learn how packaging must balance creativity, sustainability, functionality and cost
Help review customer feedback, product performance, retailer requirements and industry trends
Assist with packaging specifications, project documentation and data analysis
Attend apprenticeship learning blocks and successfully complete all coursework and assessments
In this role, you won't just observe - you'll be contributing to real packaging projects that end up on retailer shelves across the UK. You'll learn:
How new confectionery products are developed and launched
How packaging combines creativity, functionality and sustainability
What different teams across a food manufacturing business do
How customer feedback, retailer requirements and product performance influence future innovation
How successful products progress from a concept idea to a finished product in store
You'll gain exposure to the entire product lifecycle while building relationships with teams across the business and learning from experienced packaging specialists.Training Outcome:Once qualified, you will become a trained Food Technologist and can specialise in packaging, ingredients, recipe development with career routes such as NPD Manager. Or, you could move into food quality, innovation or marketing.Employer Description:Kinnerton is far from your typical brand. Pioneering the introduction of character chocolate in the UK in 1978 under the Kinnerton Kids label, we have consistently evolved, securing our position as one of the UK's leading manufacturers of seasonal goods.
Our Fakenham site operates across three key production areas - Novelty, Nut, and Moulding, each led by a Plant Manager and supported by dedicated Shift Managers working on a 4 on 4 off pattern across days and nights. The site is a 11,000m² facility producing over 8,500 tonnes of confectionery annually, including NOMO – the UK’s #1 free-from chocolate brand. With advanced technology and a nut-safe promise, we supply major retailers and co-manufacture for some of the world’s biggest confectionery brands. Every year, we produce over 5 million advent calendars and 30 million Easter eggs – making this a fast-paced, innovative environment where no two days are the same.
As a key player in the Zertus UK & Ireland Snacking & Chocolate Market Unit, we collaborate with esteemed food manufacturers nationwide. Working Hours :Monday - Friday 8.30am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Creative,Patience....Read more...
Learning transport planning and vehicle routing
Raising customer bookings
Supporting the Transport Manager with vehicle servicing and maintenance scheduling
Logging and reporting operational issues
Briefing drivers at the start of the day and conducting debriefs at the end of the shift
Assisting the customer service team with queries
Developing an understanding of Transport Operator Licensing
Developing an understanding of tachograph regulations
Learning about dangerous goods handling requirements
Developing professional email etiquette
Building strong problem-solving skills
Gaining experience across multiple internal and external systems
Understanding health & safety responsibilities
Awareness of aviation cargo security requirements and supporting the Security Manager
Spending time with drivers to gain insight into their roles and the challenges within road transport
Visiting customers
Training:
Supply Chain Warehouse Operative Level 2
On-the-job training delivered by the employer
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end-point assessment
For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3
Allocation of an apprenticeship delivery coach who will carry out regular training
Assessment and support visits to ensure you acquire new learning, knowledge, skills and behaviours in order to progress and develop
Identify, track and support 6 hours of off-the-job training activities
Quarterly formal progress review meetings, identifying learning achievements and next steps
Training Outcome:The apprenticeship will initially be a 24-month Fixed Term Contract (FTC), with the aim that apprentices either move onto a further apprenticeship or a permanent role within the business, subject to a suitable vacancy being available and in line with the selection process for the role.Employer Description:DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.Working Hours :Monday to Friday
9.00am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Team working,Physical fitness....Read more...
Operate a programme of activities suitable to the age range of children in your area in conjunction with other staff
To keep a proper record of achievement file on your key children, for parents/carers; Work with parents/carers of special needs children to give full integration in the setting
Support all staff and engage in a good staff team
Liaise with and support parents/carers and other family members
To be involved in out of working hours activities, e.g. training, monthly staff meetings, fundraising events
To be flexible within working practices of the Setting. Be prepared to help where needed, including to undertake certain domestic jobs within the Setting, e.g. preparation of snack meals, cleansing of equipment etc.
Work alongside the manager and staff team to ensure that the philosophy behind the project is fulfilled
Recording accidents in the accident book. Ensure the manager has initialled the report before the parent receives it
Look upon the Setting as a “whole” where can your help be most utilised, be constantly aware of the needs of children
Ensure child is collected by someone known to setting
To respect the confidentiality of information received
To develop your role within the team especially with regard as a key worker
Specific Child Care Tasks:
The preparation and completion of activities to suit the child's stage of development
To ensure that mealtimes are a time of pleasant social sharing
Washing and changing children as required
Providing comfort and warmth to an ill child
To ensure the setting is of a high-quality environment to meet the needs of individual children from differing cultures and religious backgrounds, and stages of development
To be aware of the high profile of the setting and to uphold its standards at all times
To actively promote and support the safeguarding of children and young people in the workplace, ensuring Setting policies and procedures are observed at all times
Training:
You will have training and support from your employer and setting
You will get hands-on experience
Your training sessions will be conducted online
Training Outcome:
In future you could progress onto a Level 5 Early Years Practitioner Apprenticeship
Employer Description:Secret Garden is Nursery Setting that provides nursery care to children. They welcome babies and children from 3 months until 5 years and they’re open all year roundWorking Hours :Monday to Friday, 8.00am - 6.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Creative,Patience....Read more...
We are looking for a Junior Business & Customer Support Executive to join our growing team.This would suit someone with around 1-2 years' experience in customer service, office administration, sales administration, retail or a similar environment, who is looking for their next step.What We Can OfferThis is an opportunity to develop your career within a growing business and gain experience across customer service, account management, sales support, ITAD operations, logistics, systems and business development.As your knowledge and confidence develop, there will be opportunities to take ownership of projects, processes and customer relationships.Why Re-com?We are a young, ambitious business where your contribution genuinely matters.We want people who are prepared to get involved, have ideas and take responsibility.If you are someone who works hard, wants to learn, cares about customers and takes pride in doing a good job, we'd like to hear from you.You don't need to have all the answers. You just need the right attitude and the desire to learn.You don't need experience in ITAD or refurbished IT. What matters most is your attitude, work ethic, willingness to learn and genuine interest in providing excellent customer support.You will work closely alongside our Customer Service Excellence Manager / Sales Account Manager, supporting customers and reseller partners while gaining experience across customer service, sales, ITAD operations, logistics and business development.The RoleThis is a varied role within a growing business. You will initially focus on customer support and administration, with the opportunity to take on more responsibility as your knowledge and confidence develop.Customer Service & Account Support- Manage day-to-day customer communications from point of order through to delivery.- Ensure customers receive a professional and positive experience every time.- Deal with customer queries and help resolve complaints quickly and effectively.- Build strong relationships with customers and key partners.- Support the development and implementation of our returns and warranty procedure.- Arrange logistics where required to support customers and the wider business.- Maintain accurate customer records and information.ITAD / Ex-Lease Operations- Support key partners through the ITAD process.- Liaise with clients to arrange equipment collections.- Book collections with the appropriate carrier.- Check collection paperwork and site scan logs.- Identify and report discrepancies to the relevant contacts.- Confirm receipt of consignments using our ERP system.- Monitor agreed SLAs and highlight potential issues.- Work closely with the operations team to ensure a smooth process from collection through to receipt.Sales & Reseller Support- Support the sales team with customer enquiries, quotes and product enquiries.- Respond to reseller questions and requests.- Help maintain accurate customer and prospect information.- Identify potential new reseller prospects and carry out basic research.- Support customer communications and marketing activity.- Develop an understanding of our refurbished IT products and reseller market.Business Development & SystemsAs a growing business, there will be plenty of opportunity to get involved and make a difference.- Help develop and maintain company processes and procedures.- Create and maintain process documents and work instructions.- Support our ISO processes and documentation.- Help develop and improve our ERP system.- Assist with the implementation of new processes.- Bring ideas that improve the customer experience and how we operate.- Help build and maintain the Re-com culture.What We're Looking ForYou will ideally have 1-2 years' experience in customer service, office administration, sales administration, retail, account support or a similar role.Experience in IT, ITAD or refurbished technology would be useful but is not essential.More important to us are your personal qualities:- Strong work ethic - you take pride in your work and get involved.- Willingness to learn - you are curious, ask questions and want to develop.- Customer focused - you genuinely enjoy helping people and providing a great service.- Attention to detail - you understand the importance of accuracy.- Good basic IT skills - comfortable using computers, email, Microsoft Office and Excel and willing to learn new systems.- Good communication skills - confident dealing with customers and colleagues by phone and email.- Organised - able to manage multiple tasks and follow processes.- Proactive - you don't always need to be told what needs doing.- Team player - willing to support colleagues and contribute to the wider business. ....Read more...
We are looking for a Junior Business & Customer Support Executive to join our growing team.This would suit someone with around 1-2 years' experience in customer service, office administration, sales administration, retail or a similar environment, who is looking for their next step.What We Can OfferThis is an opportunity to develop your career within a growing business and gain experience across customer service, account management, sales support, ITAD operations, logistics, systems and business development.As your knowledge and confidence develop, there will be opportunities to take ownership of projects, processes and customer relationships.Why Re-com?We are a young, ambitious business where your contribution genuinely matters.We want people who are prepared to get involved, have ideas and take responsibility.If you are someone who works hard, wants to learn, cares about customers and takes pride in doing a good job, we'd like to hear from you.You don't need to have all the answers. You just need the right attitude and the desire to learn.You don't need experience in ITAD or refurbished IT. What matters most is your attitude, work ethic, willingness to learn and genuine interest in providing excellent customer support.You will work closely alongside our Customer Service Excellence Manager / Sales Account Manager, supporting customers and reseller partners while gaining experience across customer service, sales, ITAD operations, logistics and business development.The RoleThis is a varied role within a growing business. You will initially focus on customer support and administration, with the opportunity to take on more responsibility as your knowledge and confidence develop.Customer Service & Account Support- Manage day-to-day customer communications from point of order through to delivery.- Ensure customers receive a professional and positive experience every time.- Deal with customer queries and help resolve complaints quickly and effectively.- Build strong relationships with customers and key partners.- Support the development and implementation of our returns and warranty procedure.- Arrange logistics where required to support customers and the wider business.- Maintain accurate customer records and information.ITAD / Ex-Lease Operations- Support key partners through the ITAD process.- Liaise with clients to arrange equipment collections.- Book collections with the appropriate carrier.- Check collection paperwork and site scan logs.- Identify and report discrepancies to the relevant contacts.- Confirm receipt of consignments using our ERP system.- Monitor agreed SLAs and highlight potential issues.- Work closely with the operations team to ensure a smooth process from collection through to receipt.Sales & Reseller Support- Support the sales team with customer enquiries, quotes and product enquiries.- Respond to reseller questions and requests.- Help maintain accurate customer and prospect information.- Identify potential new reseller prospects and carry out basic research.- Support customer communications and marketing activity.- Develop an understanding of our refurbished IT products and reseller market.Business Development & SystemsAs a growing business, there will be plenty of opportunity to get involved and make a difference.- Help develop and maintain company processes and procedures.- Create and maintain process documents and work instructions.- Support our ISO processes and documentation.- Help develop and improve our ERP system.- Assist with the implementation of new processes.- Bring ideas that improve the customer experience and how we operate.- Help build and maintain the Re-com culture.What We're Looking ForYou will ideally have 1-2 years' experience in customer service, office administration, sales administration, retail, account support or a similar role.Experience in IT, ITAD or refurbished technology would be useful but is not essential.More important to us are your personal qualities:- Strong work ethic - you take pride in your work and get involved.- Willingness to learn - you are curious, ask questions and want to develop.- Customer focused - you genuinely enjoy helping people and providing a great service.- Attention to detail - you understand the importance of accuracy.- Good basic IT skills - comfortable using computers, email, Microsoft Office and Excel and willing to learn new systems.- Good communication skills - confident dealing with customers and colleagues by phone and email.- Organised - able to manage multiple tasks and follow processes.- Proactive - you don't always need to be told what needs doing.- Team player - willing to support colleagues and contribute to the wider business. ....Read more...
