Apprentice Helpdesk Administrator

Reporting to the General Manager this role is responsible for;

Supporting Tottenham Hotspur Football Club (THFT) main helpdesk and CleanEvent (CE) management with administrative duties. Working on Event day as main helpdesk administrator for CE.

Key Responsibilities:

Assist in the finalisation of the indicative staff plan and assist in the preparation of staff rosters in the Human Force IT System Assist the Manager with staff briefings – (preparation of stand-by lists, information sheets etc.) Assist the manager with staff applications and ensure that appropriate employee checks are done, application forms and other supporting documentation is finalised and forwarded to payroll Assist the Manager by ensuring that the timesheets are completed by all staff accurately and that all timesheets are correctly entered into the Human Force system database Assist the manager with the processing of all purchase orders; job dockets are correctly entered into the finance system Assistance for the provision of adequate uniforms, laundry arrangements and ensure all uniforms are ready for distribution Arrange display of all site plans, whiteboards, event timetables and any relevant information to assist venue management and staff Set up the Human Force system for biometric staff clock-in and out processes Ensure all staff are signed on and issued with the correct uniform Ensure area supervisors and manager are aware of any staffing issues Ensure all staff sign off at the end of their shift and return uniforms, radios and keys Ensure timesheets are completed accurately in the Human Force system and passed on to payroll for processing according to the stated process Ensure all paperwork relating to hiring staff has been completed and passed to the HR/Payroll Department in a timely manner Ensure incidents/accidents which occur are reported on the Atlas database Operating the event day help desk when required, ensuring all information is correct and thoroughly followed through to completion Answer phones and direct calls/take messages as required Distribute emails, posts etc. as required Ensure data entry of purchase orders and job dockets daily Print event evaluations and staff assessments for distribution to Area supervisors for the close of the event Undertake client administrative duties similar to those described above

Client & Team Relationships

Work closely with clients, attending daily and weekly catch-ups to align on expectations and address any concerns Participate in Toolbox Talks and team briefings, ensuring key updates and policies are communicated effectively Foster positive relationships with both internal teams and external stakeholders to deliver exceptional service

Training:
As part of this role, you will undertake a level 3 apprenticeship in Business Administration Your training will be completed online with a dedicated tutor who will support you in your studies. You will be given one day a week to work on your apprenticeship training

The training you will be completing as part of the Level 3 Business Administrator apprenticeship standard includes: 

Level 2 Functional Skills in maths and English (if required) End-Point Assessment (EPA) Continued Professional Development training, organisational structure Legislation and regulations Business administration communication skills Stakeholder Engagement - both internal and external Stakeholder analysis, service level agreements (SLAs), stakeholder salience, stakeholder power versus interest grid Record and document production - document layout, GDPR, proofreading techniques Decision Making - cost benefit analysis, break-even analysis, 5 Whys, Root Cause Analysis Risk analysis and risk management, risk implication/ probability chart, force field analysis, use of organisational policies, procedures, and frameworks for support Social Media in business and personal Project Management tools - project Life Cycle, Gantt chart, Power V’s Interest Grid, SWOT analysis, Work Breakdown Structure, and risk management techniques Change management PESTLE analysis Finance - Budget Management, invoice processes Interpersonal skills - professionalism, coaching methods, organisational culture Presenting Like a Pro - workshop on how to deliver high-quality presentations

Training Outcome:

CleanEvent believes in growing talent from within, providing opportunities to advance as your skills develop.

Employer Description:
CleanEvent is a company that provides cleaning and security services to sporting and leisure facilities. CleanEvent is fast becoming a leader in this industry sector with multiple locations across the United Kingdom.

Working Hours :
Any 5 out of 7 days each week. Shift pattern to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Team working