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Director of Operations - EMEA
Location: Europe x UkStart: ASAPSalary: €140.000 + bonus + more incentivesLanguages: English + any other European language is a bonusI am seeking a commercially minded and hands-on Director of Operations – EMEA to support the next phase of growth for a fast-scaling global QSR brand.This senior role will lead Operations and People strategy across established markets and new market entries, partnering closely with franchisees, regional operations leaders, and central functional teams.You will act as a strategic adviser, operational expert, and key decision-maker, helping markets build the capability, systems, and infrastructure required for sustainable growth.The ideal candidate is culturally astute, commercially focused, and comfortable operating in a fast-paced, high-growth environment. You will combine strategic thinking with practical restaurant experience, spending time where it matters most: in the restaurants.Key ResponsibilitiesOperational Excellence Build a culture of operational excellence that delivers outstanding consumer experiences, repeat visits, loyalty, and advocacy.Define and execute the regional Operations Strategy, establishing the processes, routines, and systems required to improve sales growth and bottom-line conversion.Drive performance across OSAT, speed, accuracy, consistency, food safety, quality, service, and operational audit scores.Analyse restaurant P&Ls and identify opportunities to improve sales, margins, labour productivity, cost control, and profitability.Conduct performance deep dives and gap analyses, leading targeted remedial action, coaching, and training interventions.Identify opportunities to simplify operations, remove barriers, and improve execution across the restaurant network. Franchise and Market Leadership Partner closely with franchisees and their operations teams to build capability, strengthen infrastructure, and support scalable growth.Provide operational expertise across compliance, brand standards, training, sourcing, franchising, concept development, and restaurant execution.Build trusted relationships with franchise partners and work collaboratively to diagnose issues and develop practical solutions.Provide governance and regional oversight to ensure operating standards, systems, and tools are implemented consistently.Support successful restaurant growth in established markets and lead impactful new-market openings across the region.Manage regional operational issues and crisis situations with speed, sound judgement, and a solutions-focused approach. Growth and Innovation Lead regional growth initiatives in collaboration with central functional leaders.Support the development of BOH optimisation, tech-enabled kitchens, equipment innovation, value engineering, and the regional Drive-Thru proposition.Collaborate with Marketing to increase market share, revenue, and profitability sustainably.Partner with functional teams on initiatives including the Learning Management System, technology stack, global design standards, new product development, and concept design.Use market insights, operational data, and business intelligence to inform future growth strategies. People and Capability Champion a People First culture across the region.Lead holistic people planning, including capability mapping, bench planning, talent development, engagement, and succession planning.Build, coach, and inspire a high-performing regional operations team.Create meaningful development opportunities that enable individuals and the wider business to exceed expectations.Work extensively with regional Operations Directors and international operations teams to drive consistency, alignment, and excellence.Deliver on-the-job coaching and training where required. Measurement and Governance Establish appropriate operational, people, training, and commercial metrics.Measure, communicate, and act on performance results.Ensure feedback from markets and franchise partners informs the ongoing evolution of operational tools and standards.Translate strategic priorities into clear actions, ownership, and measurable outcomes. Candidate Profile More than 10 years of experience in restaurant, QSR, or multi-unit operations.Significant international experience across multiple markets.Proven experience working within a franchise system.Strong understanding of QSR operations, restaurant controls, and financial performance levers.Demonstrated success leading, coaching, and developing high-performing teams.Experience leading remote and geographically dispersed teams.Strong strategic thinking with the ability to translate vision into practical execution.Experience in new-market openings, operational growth, or large-scale transformation.Excellent stakeholder-management, communication, and influencing skills.Comfortable working cross-functionally with Marketing, Development, Finance, People, Technology, Training, and Supply Chain teams.Willingness to travel internationally approximately 40% of the time. Leadership BehavioursI am looking for a leader who: Stays humble, remains close to the restaurants, and is willing to roll up their sleeves.Takes ownership, moves quickly, and follows work through to completion.Brings solutions, ideas, and constructive perspectives—not just problems.Uses data and insight to improve performance while recognising the importance of human connection.Leads with empathy, respect, emotional intelligence, and integrity.Builds trust and encourages open, constructive feedback.Embraces healthy challenge and understands that strong teams are built through honest conversations.Develops leaders and creates a culture of continuous learning and improvement.Is resilient, curious, commercially aware, and energised by growth. ....Read more...
Customer Service Manager
JOB DESCRIPTION Job Title: Customer Service Manager Location: Vernon Hills Reports To: Director, Customer Service & Product Support Direct Reports: Yes Position Summary: We are seeking an experienced, analytical Customer Service Manager to lead our B2B Customer Service, Returns, and Order Entry operations. This leader will be accountable for service performance, timely and accurate order processing, issue resolution, workforce effectiveness, employee engagement, and the continued development of the team. The ideal candidate brings progressive leadership experience in a complex service or order-management environment, hands-on SAP knowledge, and the ability to translate data into practical actions that improve the customer experience and operational results. Key Responsibilities: Lead team performance: Direct the day-to-day work of the Customer Service, Returns, and Order Entry teams, set clear priorities, and ensure department goals and service expectations are met. Manage B2B service operations: Oversee inbound customer contacts, order-related inquiries, issue resolution, and escalations while maintaining a professional and customer-focused approach. Ensure accurate, timely order processing: Monitor workflow and remove barriers to the on-time and accurate processing of customer orders, returns, and related transactions. Use data to drive decisions: Develop, monitor, and communicate operational metrics and trends. Analyze call, order, backlog, quality, and service data to identify root causes, risks, and improvement opportunities. Coach and develop employees: Provide regular feedback, coaching, and development. Complete performance evaluations and hold employees accountable for expectations and results. Manage workforce needs: Oversee scheduling, workload coverage, timekeeping, and attendance compliance to support customer demand and business priorities. Hire and onboard talent: Participate in recruiting and selection, lead effective onboarding, and ensure new employees are trained on systems, processes, and service standards. Maintain training and procedures: Create, update, and reinforce training materials, standard work, policies, and procedures to improve consistency and knowledge retention. Partner cross-functionally: Work closely with Supply Chain, Distribution, Product Management, Sales, IT, and other business partners to resolve issues, communicate customer needs, and implement process improvements. Lead continuous improvement: Identify opportunities to simplify work, improve service levels, strengthen controls, and increase efficiency through process, system, and reporting improvements. Strengthen employee engagement: Maintain regular communication, recognize contributions, address concerns, and support employee growth and retention. Build alignment across teams: Create consistency across Customer Service, Order Entry, and Returns through clear expectations, strong communication, and shared ownership of customer and operational outcomes. Lead change and technology adoption: Guide employees through system, process, and organizational changes while reinforcing communication, training, adoption, and accountability. Required Qualifications: Bachelor's degree or equivalent combination of education and relevant experience. Minimum of five years of people-management experience in a B2B customer service call center or similarly complex customer service operation. Previous SAP experience, including working with customer orders and related service transactions. Strong analytical skills with demonstrated experience using data, KPIs, and operational reporting to identify trends and guide decisions. Proven ability to lead, coach, and develop employees while driving accountability and measurable results. Experience managing customer escalations, conflict resolution, and cross-functional problem solving. Excellent written and verbal communication skills, with the ability to communicate clearly with employees, customers, and business partners. Strong business acumen, attention to detail, organization, and the ability to manage multiple priorities in a fast-paced environment. Proficiency with Microsoft Office, particularly Excel, and experience with call center or customer contact technology. Experience leading employees through process, system, or organizational change. Preferred Qualifications: Experience leading teams responsible for customer service, order entry, and/or returns. Experience building dashboards, scorecards, or recurring operational reporting. Background in a manufacturing, distribution, or consumer products environment. Experience leading process improvement, system implementation, or automation initiatives. SAP S/4HANA experience. Leadership Profile: Balances customer focus with operational discipline and sound business judgment. Uses facts and data to understand problems, set priorities, and follow through on results. Builds ownership within the team rather than solving every issue for employees. Creates strong partnerships across functions and communicates risks early. Remains calm, professional, and decisive when managing urgent or complex issues. Leads with consistency, approachability, and a genuine commitment to employee development.Salary Target Range: $86,000 - $102,000, bonus eligible From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and one floating holiday per year. You are also eligible to earn three weeks of vacation on an annualized basis. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online! ....Read more...
People & Culture Manager
People & Culture ManagerHoward Civil EngineeringLocation: LeedsSalary: Competitive, dependent on experienceJob Type: Full-time, PermanentHoward Civil Engineering is looking for an experienced and proactive People & Culture Manager to take ownership of the people function across the business.This is a fantastic opportunity for someone who enjoys hands-on HR whilst playing a key role in shaping people practices, supporting managers and creating a positive working environment.We're looking for someone approachable, confident and comfortable working at all levels, from advising on employee relations matters to improving HR processes and building strong relationships across the business.Company overviewHoward Civil Engineering is one of the North's leading civil engineering companies. Established in 2003, we are a successful, family-owned business with a strong reputation for delivering high-quality projects and building lasting client relationships.Our family values are at the heart of everything we do, creating a supportive environment where people feel valued and part of the team.Our values of Working Together, Supportive, Trusted to Deliver and Always Improving guide how we operate, and we're looking for someone who shares them.Role overviewReporting to the Finance Director, you will take responsibility for delivering effective HR support across the business, ensuring our people practices, policies and processes support both employees and business objectives.This is a varied, hands-on role where you will work closely with managers, providing practical advice, improving employee engagement and promoting best practice across the full employee lifecycle.You will also have the opportunity to improve existing processes, develop our HR systems and make a real difference to our workplace culture.Key ResponsibilitiesPeople & Culture Develop initiatives to improve employee engagement, wellbeing and retention.Promote company values and encourage a positive, supportive working environment.Work with managers to support cultural and organisational change.Build strong relationships across the business, including regular site visits.Develop and improve HR policies, procedures and internal communications.Support employee reward and recognition programmes. Employee Relations & Support Act as the main point of contact for HR queries, providing clear and practical advice.Support managers with disciplinaries, grievances, absence, capability and probation matters.Ensure compliance with UK employment law and HR best practice.Keep managers informed of employment law changes and their implications.Proactively resolve employee relations issues, seeking external advice where needed. HR Operations & Administration Oversee HR processes across the full employee lifecycle, including onboarding and leavers.Maintain accurate employee records, contracts and HR documentation.Review and improve HR procedures to ensure efficiency and consistency.Support managers with job descriptions and HR documentation. Training & Development Identify training needs and development opportunities across the business.Coordinate training programmes, including mandatory and compliance training.Support employee development, succession planning and career progression.Monitor training effectiveness and maintain accurate records. HR Systems & Continuous Improvement Manage the ongoing development and effective use of HR systems.Identify opportunities to streamline processes and improve efficiency.Develop HR reporting and KPIs to support business decisions.Support managers in using HR systems and maintaining accurate employee data. Skills and experienceWe are looking for an experienced HR professional with strong technical knowledge, practical experience and a genuine passion for people.Ideally, you will have: Significant generalist HR experience, ideally at HR Manager, Senior HR Advisor or HR Business Partner level.Experience working within an SME environment, managing a broad range of HR responsibilities.Strong knowledge of UK employment law and hands-on employee relations experience.CIPD Level 5 qualification or equivalent demonstrable experience.Experience supporting organisational change and developing positive workplace cultures.Experience implementing or improving HR systems and processes.Excellent communication skills and the ability to build relationships at all levels.A proactive, organised and solutions-focused approach, with the confidence to work independently.Strong IT skills and the ability to use HR data to support decisions. Experience within civil engineering, construction or a similar operational environment would be advantageous, particularly working with both site-based and office-based employees.Experience using PeopleHR would also be beneficial, although not essential.At Howard Civil Engineering, our people are central to our success. As a family-owned business, we offer a supportive and collaborative environment where your ideas and contribution are valued.This is a great opportunity to take ownership of the HR function, make a genuine impact and help shape our people practices as the business continues to grow.If you're an experienced HR professional who enjoys a varied, hands-on role and wants to make a difference, we'd love to hear from you.Apply today to find out more about joining Howard Civil Engineering. INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Chief Executive Officer
Chief Executive Officer (CEO) - Care4CalaisSalary: £80,000 per annumLocation: Home-based, anywhere in the UK, with regular travel across the UK and to FranceHours: Full-time, 40 hours per weekContract: PermanentAre you an experienced senior leader looking for an opportunity to make a real difference?Care4Calais is looking for a passionate, experienced and forward-thinking Chief Executive Officer to lead our charity through its next stage of development.We are a humanitarian charity providing essential aid, support and solidarity to refugees and asylum seekers across the UK and Northern France. Supported by a dedicated network of staff and volunteers, we work tirelessly to ensure that people seeking safety are treated with dignity, compassion and respect.From delivering essential supplies and helping people access legal support to challenging misconceptions and advocating for refugee rights, our work makes a difference to thousands of lives.Following a period of significant growth, we are looking for an inspiring and capable leader who can build on our achievements, strengthen our operations and help shape the future of Care4Calais.This is an opportunity to lead an organisation with a clear purpose, committed people and the determination to make a lasting impact.Role overviewAs Chief Executive Officer, you will work closely with the Board of Trustees to provide strategic leadership and ensure the charity continues to deliver effective, sustainable and high-quality support to those who need it most.You will oversee operations across the UK and Northern France, lead and develop our senior management team, and help create a positive and supportive environment for our staff and volunteers.The role combines strategic planning with hands-on leadership, financial oversight, fundraising and external representation. You will also play an important part in raising awareness of refugee rights, building relationships with key stakeholders and ensuring Care4Calais remains a strong and respected voice for the people we support.Key Responsibilities Work alongside the Board of Trustees to develop and deliver the charity's strategic vision and long-term plans.Oversee day-to-day operations across the UK and Northern France, ensuring services are delivered effectively and resources are used responsibly.Lead, support and develop the senior management team, creating a positive, inclusive and accountable working culture.Provide leadership and direction to our wider staff and volunteer network, recognising the vital contribution volunteers make to our work.Take overall responsibility for financial management, including budgets, financial controls, reporting and long-term sustainability.Work closely with fundraising teams to strengthen existing income streams and identify new funding opportunities.Represent Care4Calais publicly, including engaging with the media, policymakers, partner organisations and other key stakeholders.Ensure effective governance, safeguarding, risk management and regulatory compliance across the charity.Monitor organisational performance, identify opportunities for improvement and provide regular updates to the Board of Trustees.Champion the wellbeing and development of staff and volunteers working in often demanding and challenging environments. Skills and experienceWe are looking for a confident and compassionate leader who can balance the practical demands of running a growing organisation with a genuine commitment to the people and communities we support.You will bring significant senior leadership experience, strong organisational skills and the ability to inspire others, make difficult decisions and lead through change.The successful candidate will have: Previous experience at CEO, Director or senior executive level, ideally within the charity, NGO or humanitarian sector.A proven track record of leading teams and managing complex operations, preferably across multiple locations.Strong financial management experience, including responsibility for budgets, financial planning and income generation.Experience working with and reporting to a Board of Trustees.Excellent communication, relationship-building and stakeholder management skills.Experience representing an organisation externally, including public speaking, advocacy or media engagement.The ability to develop and implement strategies while remaining involved in day-to-day operational challenges.Experience supporting and developing teams, ideally within a volunteer-led or volunteer-supported organisation.A strong understanding of governance, safeguarding and organisational risk.The resilience, sound judgement and adaptability needed to lead in a changing and sometimes challenging environment. Previous experience supporting refugees or asylum seekers, knowledge of UK and European asylum policy, or exposure to working with a French organisation would be advantageous.Above all, you will share our commitment to refugee rights, equality and humanitarian values, and have the drive and determination to turn that commitment into meaningful action.Why join us? Salary of £80,000 per annumHome-based working from anywhere in the UK28 days' annual leaveWorkplace pensionThe opportunity to lead a well-established humanitarian charity through an important stage of its developmentA varied and rewarding role where your leadership can make a genuine difference This is a home-based position, although regular travel across the UK and to France will be required. Some evening and weekend working will also be necessary to support the needs of the organisation and its volunteer network.Application processIf you are an experienced leader who shares our values and wants to play a meaningful part in supporting refugees and asylum seekers, we would love to hear from you.Please submit your CV along with a supporting statement of no more than two pages explaining how your experience and skills meet the requirements of the role.Closing date: Friday 11th December 2026 at 4pmInterviews: Week commencing 11th January 2027 INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Chief Revenue Officer
Chief Revenue Officer Location: Reading or Holt (Wiltshire), UK A bit about the company They are: a data-driven software development, AI and cloud company with teams in the UK, Portugal and the US. They design and build data-rich, intelligent platforms for organisations around the world, from fast-growing scale-ups to household names with a global footprint. Their approach is simple: their technical experts work side by side with their clients subject-matter experts, and together they build solutions that actually get used. Since 2010, they've been the team organisations call when the data is challenging and the stakes are real. They deliver custom software, data, cloud, AI strategy and governance across the public sector, financial services, automotive, life sciences, manufacturing and utilities. They've also built products of their own: MyContentScout, their AI content discovery platform on its way to standalone SaaS, and Practice Partner AI. Life at the company They call themselves Team Purple, and they mean it. Wherever you sit - US, the UK, or Portugal - you're part of one team, not a satellite office checking in with the head office. They're collaborative by default. Good ideas get heard whoever they come from, and you won't be left to figure things out alone - if you're stuck, someone will roll their sleeves up with you. They take growth seriously, not as a line in a job ad but as how they actually operate. This role is a good example: it exists because they've decided to grow on purpose, and they want the person leading that charge to grow with them. And they protect work-life balance, because good work over years beats a burnt-out sprint every time. Above all, they're straightforward. They'll tell you plainly what the job involves, where you'll be stretched, and where they've got your back. The Role This is a big one. They're hiring their first Chief Revenue Officer: the person who owns the company's revenue end to end and turns a founder-led sales model into a multi-region revenue engine across the UK, Europe and the US. You'll report to their founders and sit on the management board alongside their CTO, COO, CDO and the rest of the leadership team. You'll lead sales, bids, partnerships and account leadership, and oversee marketing. You'll be based in Reading or Holt, with regular trips to their teams in Philadelphia and Lisbon, and plenty of time in front of clients, partners and conference audiences. Don't tick every box? Neither did they, once. They need someone who has led revenue in a technology services business before. That part isn't negotiable. Beyond that, they're not looking for a unicorn. If you haven't sold SaaS alongside services, worked deep in the Microsoft partner ecosystem, or navigated G-Cloud and public-sector frameworks, that's fine. Their team knows those worlds well and will get you up to speed quickly. The same goes for scale-up experience: if you've been through a PE- or VC-backed journey, great, but it's a bonus, not a requirement. What matters most is that you've built a revenue engine before and want to build the next one with them. What you'll actually be doing Owning the number Set the global revenue plan, forecast and targets across new business, account growth and recurring revenue. Pick their battles: sharpen their ideal customers and verticals, and run account-based plays on 50-100 priority accounts. Package and price productised services and outcome-based offers that clients actually want to buy. Lead deal strategy and pricing on their biggest bids, and protect margin like it's your own. Growing their reach Lead go-to-market across the UK, Europe and the US: hire the right sellers, launch the campaigns, land the big deals. Work hand in hand with their delivery teams in the UK, Lisbon and Philadelphia, so they can sell big and deliver well. Grow their partner channels, including Microsoft and other platform alliances, and frameworks such as G-Cloud. Increase MyContentScout and Practice Partner AI visibility, and bring what customers tell you straight back into the product roadmap. Building the team (and making some noise) Build and lead sales, bids and partnerships; set quotas, comp plans and the operating rhythm. Set the direction for marketing, so brand, thought leadership and demand generation fill the pipeline and make the company the name people think of for data and AI. Be the company's face in the room: speak, host and network at industry events, partner forums and client roundtables. Keeping the engine tuned Run CRM, forecasting, pipeline governance and revenue reporting to the board. Your first year Day 90: you know every deal, every account and every gap. The pipeline is reset, the 24-month revenue plan is agreed, CRM and forecasting are live, and the board has backed your go-to-market plan. Month 6: key sales hires are in, account-based marketing is running on priority accounts, MyContentScout pricing, and routine deals no longer need founder sign-off. Month 12: US and new-logo revenue are growing on plan, forecasts land within ±10%, recurring revenue is a bigger share of the mix, and a full commercial team is in place. How they'll know it's working Clear measures, agreed with the board based on customer success: year-on-year revenue growth (including in the US), a rising share of recurring and productised revenue, gross margin at or above the agreed floor, 3x pipeline coverage for the next two quarters, quarterly forecasts within ±10%, improving win rates on qualified bids, and net revenue retention of 125%+. What we are looking for: The must-haves 10+ years selling technology services, including 3+ years leading revenue as a VP, CRO or Sales Director. Experience working with Marketing and Sales team and getting not only the best but also developing them in accordance with company strategy. Experience scaling a services or consultancy business. A track record of building and leading high-performing sales teams across the UK and/or US. Deep understanding of enterprise sales and marketing for software development, AI and data services, from discovery and solution shaping to commercial structuring. Big-ticket enterprise and public-sector deals (£250k+) with plenty of stakeholders round the table. A network and a reputation that open doors. CTOs, CDOs and transformation leaders take your calls. Confidence on stage and in the room: you'll represent the company to clients, partners and the wider industry. Hands-on RevOps, forecasting and CRM discipline. Just as important: you're a builder who's happy with a blank page and a big target. You lead from the front on key deals while growing leaders around you, you're commercially sharp and margin-minded, and you're straight with the board about the number. And you're good fun to work with, because that's how Team Purple works. Nice to have - they'll help you build the rest Selling SaaS alongside services, or productising a consultancy offer. Microsoft partner ecosystem and G-Cloud or other public-sector framework know-how. PE- or VC-backed scale-up experience, ideally including a raise or an exit. What's in it for you A real seat at the board table, with a voice in every board decision. The chance to build a multi-region revenue engine from the ground up, in a business with momentum. Competitive base salary based on experience, reviewed annually. Annual bonus through profit share, plus equity. Pension, 25 days' holiday and a car allowance. Flexibility built in, and a team that loves what it builds. What do you need to do: Apply with your CV in English A short note telling the company about the biggest revenue engine you've built, and what you'd do first in this role. Your gross salary expectation and availability ....Read more...