33 Holidays, Frequent Work Events/Socials and State-Of-The-Art-Facilities are just a few of the benefits that the IT Technician will enjoy whilst working with this impressive engineering organisation.Established over 100 years ago, this highly impressive engineering organisation has become a vital partner to their high profile clientele. Operating out of a state-of-the-art manufacturing facility, they currently employ over 120 people and produce bespoke high-end products for use in a variety of industries and types of facilities.This employer is based in LEEDS, meaning that the successful IT Technician will easily be able to commute from surrounding towns and cities including Bradford, Dewsbury, Huddersfield, Halifax, Wakefield, Castleford, Pontefract, Bingley and Keighley.Key Responsibilities of the IT Technician will include:
Design, deploy and manage servers (Dell & HP), networks and Cloud services (Microsoft Azure)
Design, deploy and manage virtualisation technologies (VMware and Hyper-V)
Implement and manage backups and disaster recovery solutions
Manage and optimise storage solutions, including SAN and NAS systems
Monitor and manage hardware across the business including laptops and screens
Provide technical support to users via a ticketing system
Coordinate with vendors and service providers for hardware and software procurement and maintenance
Monitor and maintain system performance, availability and security
For the IT Technician, we are keen to receive applications from individuals who possess:
Experience as an IT Technician managing Servers, Networks, Backups, Storage, Security and upgrades
Experience with Dell, HP and Microsoft hardware and software
Proactive and organised approach to management of IT Systems
The ability to communicate and collaborate with various stakeholders and departments
Salary and benefits:
Up to £40,000 per annum (depending on experience)
Flexible working hours (37.5 Hours per week)
1-2 Days per week hybrid working
33 days Annual Leave including Bank Holidays
10% Combined Pension (matched at 5%)
To apply for the IT Technician role, please click “Apply Now” and attach an updated copy of your CV. Alternatively, please contact Alex Feather at E3 Recruitment for more information.....Read more...
The successful candidate will join the technical services team, offering 1st line technical support that includes testing, configuring and fault-finding across a huge range of hardware and software.
The ideal candidate should have some basic knowledge and, more importantly, a keen interest in technology including laptops, desktop PCs, Apple hardware and server technologies.
Typical roles and responsibilities include:
Desktop PC and Laptop software builds and imaging
Testing and fault-finding of various IT and audio-visual hardware
Providing hard drive/solid state disk erasure and destruction techniques and processes
Erasing and configuring network infrastructure hardware
Auditing and logging IT and audiovisual hardware
Maintaining stocks of equipment
Following in-house procedures from start to finish
Training:The apprentice's training schedule will include:
Completion of a Level 3 Information Communication Technician Apprenticeship
Completion of Level 2 Functional Skills in maths and English (if required)
This training is completed during working hours at the employer, via a range of live online training sessions, self-learning and work-based projects.Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available
Employer Description:Since 2008, our client's passion for horticulture inspired a truly national grounds maintenance, landscaping and green workplace services brand built on a simple yet powerful idea: to offer high-quality services at a competitive price while fostering lasting relationships with clientsWorking Hours :Monday - Friday, between 9.00am - 5.30pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
Space thruster Test Technician required to support Hot Fire Space Propulsion Testing programmes.
The successful application will work with Test Engineers on site preparation, propellant handling, propellant sampling, pressure control systems checks, mechanical and steam vacuum systems, instrumentation calibrations, steam boiler operation also the collation and review of test data.
There will be extensive work on high pressure gas and fluidic systems including interpretation and understanding of Piping and Instrumentation Diagrams and the use of electrical and electronic measurement and testing equipment.
You will be working with satellite flight hardware, the preparation of space flight engines for test. Including instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities, etc. ....Read more...
Create, manage, and update work tickets and complete time worked on the issues
Assist clients with installation, configuration, and ongoing usability of supported hardware, software, and services
Escalate issues up the line to the Support Desk Manager for further action as required
Update Client information on internal system
Respond to client enquires to find and fix their problems
Assist clients with installation, configuration, and ongoing usability of supported hardware, software, and services using computer components such as RAM, CPU, GPU
Helping resetting passwords internally and externally
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.Employer Description:At Accelerator, we provide a comprehensive selection of services designed to cater to the varied needs of our B2B clients. Whether it's Network Infrastructure or Cyber Security, we are dedicated to delivering customised IT and telecom solutions for businesses of every size. Plus, switching to Accelerator is seamless and hassle-free, ensuring you can quickly benefit from our expertise and support.Working Hours :Monday -Friday – 08:30 am – 5:30 pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Team working....Read more...
Mechanical Fitter required to work as a Space thruster Test Technician supporting Hot Fire Space Propulsion Testing programmes.
The successful application will work with Test Engineers on site preparation, propellant handling, propellant sampling, pressure control systems checks, mechanical and steam vacuum systems, instrumentation calibrations, steam boiler operation also the collation and review of test data.
There will be extensive work on high pressure gas and fluidic systems including interpretation and understanding of Piping and Instrumentation Diagrams and the use of electrical and electronic measurement and testing equipment.
You will be working with satellite flight hardware, the preparation of space flight engines for test. Including instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities, etc. ....Read more...
A Production Test Technician is sought to join an innovative engineering team in Essex, contributing to the testing, validation, and verification of high-quality electronic products.
The Production Test Technician, Essex, will play a key role within Pickering’s production test team, ensuring the reliability and performance of electronic systems through precise testing, continuous process improvement, and fault analysis. Responsibilities include:
Working to implemented electronic test plans and procedures.
Performing tests on systems, including both hardware and software components.
Ensuring the reliability and accuracy of test results through continuous improvement initiatives.
Developing a thorough understanding of Pickering’s products and systems.
Producing detailed reports of faults found to support ongoing product enhancement.
Assisting in the development of ATE test programs for new products.
Fault finding down to component level and carrying out clean, accurate repairs.
Adapting to new test methods and associated test fixtures/cables.
The Production Test Technician, Essex, will have the following key skills:
A higher-level qualification in Electrical or Electronic Engineering, such as HNC or BTEC Level 3.
Some experience in electronic test, ideally within a manufacturing or R&D environment.
Strong knowledge of electronic test methodologies, tools, and equipment.
Ability to fault-find and test down to component level.
Awareness of industry standards such as ISO 9001 and IPC.
Excellent problem-solving skills, attention to detail, and effective communication.
APPLY NOW – the Production Test Technician job in Essex could be of interest, send your CV to ADighton@RedlineGroup.Com
Or call Adam Dighton on 01582 878821 / 07961 158768.....Read more...
Provide technical support to customers both internal and external through a range of communication channels
Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
Interpret technical specifications relevant to the ICT task
Apply the appropriate security policies to ICT tasks in line with organisational requirements
Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues
Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
Apply appropriate testing methodologies to hardware or software or cabling assets
Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners, and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders, escalating as necessary, for example, password resets
Support the roll-out of upgrades, new systems or applications
Training:An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence. You will be expected to work towards the Information Communications Technician Level 3, with support from your employer and the Chesterfield College Group.
You will attain the Information Communication Technician occupational standard and Level 2 Functional Skills in maths & English (where applicable) upon successful completion of your apprenticeship.Training Outcome:The qualifications and experience gained upon successful completion of this apprenticeship will allow you to apply for further roles within this sector.
Employer Description:Derbyshire Constabulary is committed to reducing and investigating crime, protecting people and promoting law and order across the county of Derbyshire.
Derbyshire is renowned for being hugely diverse, encompassing the rural areas of the Peak District as well as old mining communities, modern towns and business centres. It is also home to the vibrant and culturally diverse city of Derby.Working Hours :Department as they vary throughout the Force.
Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,self motivated,Confidentiality....Read more...
Mechanical Fitter Glasgow
£28,000 to £33,000 + Four Day Working Week + Monday to Thursday 07:00 to 17:00 + No Weekends + Full Training + Great Staff Retention + Long Term Job Security + Supportive Family Feel Environment + Work Life Balance
Work a four-day week with a company that provides security, stability and work life balance. As mechanical fitter, you’ll thrive in a tight knit team that will give you full training to do the job to the best of your ability. If you are mechanically minded with hands on experience in workshop or assembly environments this is an opportunity to join a secure and growing business with long staff tenure that value and look after their staff.
In this role as Mechanical Fitter, you will be based in a workshop environment, assembling mechanical components in a workshop environment, learning from experienced engineers, and contributing to a team that prides itself on quality, collaboration, and long-term career development. Your skills will be valued, your growth supported, and your career can flourish in a family-like atmosphere.
Your Role as a Mechanical Fitter Will Include
Assembling mechanical elements on a variety of components • Installing doors, hinges, handles and hardware • Completing sub-assemblies
As a Mechanical Fitter You Will Need to Have
Demonstrable mechanical aptitude • Hands on mechanical experience • Confidence using hand tools • Experience in workshop, assembly, service or fitting environments
For immediate consideration please apply directly or call 07458143259
Mechanical Fitter, Maintenance Fitter, Mechanical Technician, Industrial Fitter, Assembly Fitter, Engineering Fitter, Mechanical Engineer, Mechanical Maintenance Technician, Workshop Fitter, Plant Fitter, Fabrication Fitter, Production Fitter, Mechanical Assembler, Machine Fitter, Mechanical Maintenance Engineer, Mechanical Workshop Technician, Equipment Fitter, Mechanical Installation Technician, Manufacturing Fitter, Mechanical Maintenance Operative....Read more...
JOB DESCRIPTION
The Technician, IT Support is responsible for maintaining, supporting and troubleshooting desktops, laptops, RF handhelds, and mobile devices, as well as providing end user support. Primary functions also include the tracking of leased assets, and the proactive analysis of currently deployed technology and provide recommendations for future optimizations. Assist with SOX compliance, and general IT security best practices. Also assists with non-endpoint related projects such as site upgrades (wireless and wired networks, phone system, etc.).
Responsibilities:
Respond to technical support inquiries via phone, email, or in-person and provide timely solutions to end-user's IT issues, while documenting details via a ticketing system.
Diagnose and troubleshoot hardware, software, and network-related issues.
Assist with the installation, configuration, and maintenance of software applications and hardware devices.
Perform system refreshes, upgrades, software updates, and hardware maintenance tasks as required, while following and maintaining documentation of process.
Utilize and help update knowledge management system pertaining to IT support items.
Participate in hardware life-cycle management process and asset tracking.
Nonbusiness hours on-call support rotation as needed.
Collaborate with network services, software systems engineering and/or application development to restore service and/or identify problems
Assist with other facets of IT operations and projects as needed.
Qualifications:
High school diploma or equivalent
Excellent oral and written communication
Strong problem-solving skills, attention to detail and the ability to work both independently and as part of a team.
1 to 3 years of experience with imaging, maintaining, and troubleshooting personal computers, mobile devices, and printers.
1 to 3 years of technical knowledge of Microsoft Windows and MAC OS operating systems
1 to 3 years of experience with troubleshooting Microsoft's M365 suite of applications
Familiar with Microsoft's Active Directory and Group Policies
(Depending on the site) Knowledge of RF Guns and Label Printers
Ability to manage and deliver multiple priorities in a timely fashion.
Ability to support cross-team collaboration to ensure your focus area integrates with the overall solutions.
Benefits
Medical, Dental and Vision Insurance
Company Provided Life Insurance
Paid Time Off (PTO)
Company-paid short-term and long-term disability
401(k) plans
Employer-funded pension plan
Tuition Reimbursement
Pay Range
$55,000 to $60,000 per year.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $7.3 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865Apply for this ad Online!....Read more...
Providing meticulous and friendly first line IT support via phone, email, and in person
Assisting with configuration and maintenance of internal IT systems
Supporting the setup, configuration, and maintenance of customer IT systems
Taking ownership of assigned tasks and mini-projects, ensuring they are completed to a high standard
Helping mitigate IT security risks and escalating issues where necessary
Updating CRM and PSA systems with accurate customer and technical information
Working closely with the IT Director, IT Engineers, Senior Engineers, print engineering and admin teams
Delivering support, guidance, and training to customers and colleagues
Being proactive in identifying and resolving IT issues before they escalate
Training:Why choose our Cloud Network Specialist apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
Learn about core networking principles, including network addressing, cloud, virtualisation and security
Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
Train with QA – the largest and leading provider for both Microsoft and AWS training
Learn technical content that aligns to, and is relevant to, employers and the market
Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.Training Outcome:Upon successful completion of the apprenticeship, you’ll have the opportunity to progress within the business into roles such as:
Cloud Network Engineer
IT Support Engineer (2nd Line / 3rd Line)
Cybersecurity Technician
Field Engineer
Senior Specialist roles within our growing IT team
Inception is committed to nurturing long-term talent—meaning the right apprentice can build a solid career with us, with continuous training, development, and career advancement.Employer Description:Inception is a trusted managed print and IT services provider with nearly 20 years of industry experience. We specialise in helping organisations streamline their IT and printing environments through innovative solutions, cost savings, and exceptional customer service.
Our team of certified professionals works closely with clients to build tailored solutions that simplify their operations and enhance efficiency.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,UK driving licence....Read more...
We are looking for a motivated 1st Line Helpdesk Support Engineer with a genuine passion for IT and a strong desire to learn.
This role is not limited to basic password resets. A candidate who shows initiative, curiosity, and a proactive approach will be given the opportunity to build technical skills rapidly and take on increasing responsibility.
Engineers who perform well in this role will have a clear progression path to 2nd Line and eventually 3rd Line Engineer, working closely with senior engineers across a wide range of technologies and client environments.
Key Responsibilities:
Logging, managing, updating, and closing support tickets efficiently
Providing first-line technical support via phone, email, and remote access
Diagnosing and resolving common hardware, software, and user issues
Carrying out daily IT systems checks and routine maintenance
Supporting Windows desktop environments (Windows 10 / 11)
Assisting with Microsoft 365 administration (users, mailboxes, Exchange, SharePoint)
Supporting cloud-based services and Windows Server environments
Assisting with Intune, Autopilot, and device provisioning
Supporting mobile devices and Mobile Device Management (MDM) platforms
Assisting with cybersecurity-related tasks and best practices
Occasional on-site client visits alongside senior engineers
Escalating complex issues appropriately while learning from their resolution
Training:Information Communications Technician Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills.Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeship.Employer Description:Swift Digital Solutions is a growing managed IT services and software solutions provider supporting a wide range of clients across multiple industries. We deliver proactive, reliable IT support and pride ourselves on developing our engineers through real-world experience rather than keeping them siloed in a call-centre environment.Working Hours :Monday - Friday (9:00am - 5:30pm). Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Passion for ICT,Positive attitude,Motivated,Hard-working,Hardware and software,Troubleshooting....Read more...
The IT Technician plays a crucial role in maintaining and supporting the IT infrastructure across the Learning Trust. The role involves ensuring seamless network and internet connectivity, maintaining security, responding to IT support requests, and assisting staff and students with IT-related issues.
You will be based at Taverham High School for the most part, but you may be required to work at other locations.
What You’ll Be Doing:
Resolving IT issues and service requests via the central helpdesk
Installing, maintaining, and troubleshooting hardware, software, and network infrastructure
Managing user access to school systems and networks
Supporting cybersecurity and compliance with GDPR and data protection laws
Assisting staff and students with IT-related queries and training
Contributing to IT projects and supporting system upgrades
Maintenance and Support of Trust IT Network
Installation of hardware and software on workstations
Setting up new users onto the network and online services
Remove users from these systems when they have left the school
Setting up, checking and packing away sets of iPads, laptops, etc. when booked
Setting up new equipment
Routine maintenance of hardware and software, including replacing printer consumables and fixing paper jams, and cleaning projector filters
Security marking and keeping an inventory of equipment
As part of the IT Support team, they maintain networking infrastructure, including all Wi-Fi, switches, servers and associated devices
Identify and inform areas that will improve school IT security
Provide on-the-ground technical support for implementing project activities
Contribute to the project goals and objectives
Complete individual project tasks within the expected time frame
Collaborate with other team members
Communicate with the IT manager about roadblocks
Audio Visual
To set up audio/visual equipment as required by teaching staff and to take appropriate action with regard to wiping off material
To closely monitor the use of audio/visual materials and equipment, and reclaim after use
To ensure that all resources are secure at all times when not in use
To demonstrate the use of audio/visual and other resources and to assist students and staff in accessing the information required
To set up audio/visual equipment for assemblies, working with the relevant staff and students for each event
Film and/or broadcast events (staff training, in-house school productions, PE exams, for example) and edit the videos to requirements
To assist with maintaining and erecting staging, sound and AV equipment as and when required
To be responsible for the production of audio/visual materials for both internal and external uses for the promotion of/use by the school
Ensure that Copyright Licencing Authority guidelines are adhered to
Assist staff on correct network procedures and use of new software
Assist where necessary with the IT provision across Enrich Learning Trust
To attend on up to five agreed and specific evening events, to provide technical support
To have due regard for safeguarding and promoting the welfare of children
To maintain staff and pupil confidentiality
Assist in cyber incident response
Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :Monday - Thursday 8am - 4pm.
Friday 8am - 3.30pm.Skills: Organisation skills,Administrative skills,Knowledge of Networks,Knowledge of Active Directory,MS Office,Experience in installs/upgrade,Building/maintaining hardware,Time Management....Read more...
You will be responsible for:
Providing high quality, first- and second-line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines
Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans)
Keeping records of all users, including the management of laptop loans
Handling printing problems – both hardware and software
Dealing with user account problems as and when they occur
Hardware – routine checking, fault-finding and rectifying, general maintenance
Stock control of consumables and hardware ordering, distribution and paperwork
Escalating calls or technical issues internally or to third parties as appropriate
To assist and train students and staff in the use of the Network when applicable
Changing telephone extensions and names on the school phone system
Assisting the IT Lead in all IT related projects
Updating IT equipment and maintaining the asset register
Assistance with the movement and setting up of IT and other AV equipment, e.g. projectors and screens for presentations
Training:The Level 3 IT Technician is delivered by United Apprenticeships.
The apprentice will complete training on the job from Bacon's College, including remote CPD sessions (a minimum of 6.5 hours per week during normal working hours) and two national face-to-face conferences.Training Outcome:This role will give you a basis for your IT career, whichever career path you end up taking.Employer Description:Bacon’s College was established in the Surrey Docks peninsula, South-East London in 1991 as a City Technology College and joined the United Learning Trust in 2018. Bacon’s has long been an important part of the fabric of the local community in South-East London. We are proud of that history and of the way the College has evolved and adapted to meet the needs of its young people.
Bacon’s is a thriving community that is welcoming of students of all faiths and those of none. Staff and students value the distinctive nature of its Christian ethos to which every member of its community contributes. The school is well disciplined and calm, and we pride ourselves on the harmonious relationships that exist in the school.
Today, Bacon’s sits in modern and well-equipped facilities in an area that is rapidly changing and growing. Learning is at the heart of everything we do, and we have the highest aspirations for our students, determined that they can achieve and overcome any barriers that may lie in their path. A significant proportion of our students go on to university each year and a culture of aspiration and achievement is evident.
Bacon’s has improved rapidly in recent years. We are now a ‘good’ school as judged by Ofsted, are heavily oversubscribed and achieve high academic outcomes. We are not complacent and strive to continuously improve to become a ‘great’ school.Working Hours :Monday - Friday, between 8.00am to 4.00pm.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Literacy Skills,Self-motivated,Flexible approach,Willingness to travel....Read more...
To unpack and set up hardware and configure as instructed
To install operating systems and software, as necessary
To liaise with Support Contractor for the maintenance of all printers under that contract and to maintain a small number of printers that are not part of that contract
To use the school IT Helpdesk Ticket System to investigate and rectify faults, communicating with all staff regarding the progress of their request
To assist with cabling installations where required
To provide technical support on hardware and software problems, investigating faults and liaising with third party support company where necessary
To investigate, diagnose and provide first-line support in network problems, seeking assistance from Wavenet, Trust IT Director or support companies where necessary, in liaison with the IT Manager
To ensure new equipment including PC’s, laptops, iPads etc. are suitable to meet the needs of the user, offering support and training as required
Replace equipment components as necessary
To ensure the security marking and recording of all new hardware and maintain inventories of all equipment in the school
To maintain an awareness of new IT products and services and ensure that information is shared within the school
To liaise with staff on a daily basis to support the efficient use of IT equipment in the school
To assist in the provision of technical support to teachers during teaching periods
To support teaching staff in the use of IT-based activities, and provide assistance to groups of students in the use of IT where required
To provide technical support and assistance for staff, including the preparation of guidance on the use of IT for staff and students
To create and maintain user accounts as required
To act as Systems Administrator to add new users to HCC e-mail accounts, update staff changes, maintain existing accounts
To maintain system integrity and security by changing passwords on the system as required and informing staff of any changes
To operate and tailor software to meet the needs of the schoolTo troubleshoot software problems, including compatibility across different versions
To install network software as well as stand-alone software, liaise with the Senior IT Technician to ensure smooth integration onto all PCs, including laptops for use by students and staff and provide end-user documentation where appropriate
To support staff and students in the use of the IT across the school
To monitor security and privacy across the school network and to follow reporting procedures
To create new “How to” documentation in order to share knowledge within the department
Read pre-existing “Help Docs” manual to fully understand the standards procedures and policies of the IT department
To Ensure documentation is kept up to date with new software, ipad allocations etc.
To ensure digital resources are uploaded to the correct folders on the IT sharepoint “IT Guides”
To provide detailed descriptions of fixes implemented within the school IT Helpdesk Ticket System
To manage booking requests for hardware resources by members of staff
To assist social media teams with resources
To add and maintain ipads via Jamf, Apple Configurator & Apple School Manager
To Maintain configuration groups for ipads on Jamf and make well-planned changes when needed
To ensure proper use of CCTV, only using when needed and to report each use on the CCTV request form
Training:
The apprentice will learn through a mix of tutor led online and in person training, alongside a monthly training and review meeting
Training in the workplace, that supports you to become competent in your role will be delivered by your employer
Training Outcome:
Upon successful completion, the next step could be an IT Technician should a suitable vacancy be available internally or within another organisation
Employer Description:The Costello School is an increasingly popular and successful comprehensive school providing education for students aged 11 – 16. The School has established a calm and caring environment and one of high academic standards with a strong pastoral system that supports a happy, thriving school where students want to learn.
The School is situated in Basingstoke and its buildings are well maintained with an appropriate range of specialist rooms. We are continuing to invest in our school infrastructure, to ensure the best facilities are available for both students and staff. Great pride has been placed on the enhanced learning environment. Despite being a town school there are extensive playing fields and green space.
The School premises centre on the buildings originally provided in 1912 for the Girls’ High School, then numbering about 150 students. Considerable extensions have been added at various times since then and the original building has been modernised and adapted to the needs of today.
The School has four main feeder schools which provide about 70% of our students with the remainder coming from other local schools. We are proud to work closely with Great Binfields, Fairfields, Rucstall and St Mary’s. The town is served by two successful further Education Colleges.
Our most recent Ofsted inspection (November 2021) rated us being a GOOD school with OUTSTANDING features.Working Hours :Monday - Friday, 8.00am - 4.00pm with a 35 minute lunch.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Team working,Initiative,Flexible,Positive Outlook,Eager to learn,Confidentiality....Read more...
The ICT Technician is responsible for supporting the ICT Network Manager in the day-to-day oversight and provision of IT, supplying tech support within the school to staff and students and providing a first-class service to all.
Support the ICT Network Manager in the day-to-day operation, oversight, and development of the school’s IT systems.
Provide first-line technical support to staff and students, delivering a high-quality, customer-focused service.
Diagnose technical issues, explore multiple solutions, and implement effective resolutions.
Install, configure, repair, replace, and maintain PC and network hardware, peripherals, and software as directed.
Build, rebuild, and maintain workstations, replacing faulty components and logging warranty or repair calls as required.
Set up, configure, and support IT equipment for assemblies, presentations, meetings, and school events.
Maintain accurate helpdesk records, logging all support requests and actions taken, and complete routine IT administration tasks.
Monitor and replenish paper and toner supplies for photocopiers, log copier usage, and report low stock levels.
In the absence of the ICT Network Manager, liaise with external support providers to resolve server or infrastructure issues, including hardware maintenance and system restoration from backups.
Promote and safeguard the welfare of children and young people, in line with school policies and statutory requirements.
Training:As an apprentice, you will receive support through both on-the-job learning and formal training as part of your apprenticeship programme. This will typically include:
Study towards a relevant qualification.
On-the-job training and mentoring from experienced professionals.
Regular review meetings to track progress and development.
Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :Monday to Thursday 8am – 4pm and Friday 8am – 3:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Diagnosis IT faults,Trouble shooting,Calm under pressure,Professional approach....Read more...
Key Responsibilities:
First-Line Support: Act as the friendly first point of contact for colleagues experiencing technical issues via phone and email
Hardware Setup: Assist with unboxing, setting up, and deploying new laptops, desktops, and mobile devices for staff
Troubleshooting: Learn to diagnose and fix common faults with printers, screens, and computer accessories
User Accounts: Learn to administer user access and passwords using Microsoft 365 and Active Directory
Connectivity: Assist the team in checking basic network equipment (routers/Wi-Fi) to ensure branches stay connected
Asset Management: Help track our IT equipment and ensure the workshop is organised
Required Qualifications/Skills (The Essentials):
A passion for technology: You genuinely enjoy using computers and are curious about how they work
Communication: You can speak clearly and politely to colleagues who might be stressed about a technical problem
Basic Digital Literacy: Comfortable using Microsoft Windows and standard Office apps (Word/Excel)
Reliability: Punctual, organised, and ready to learn
Problem Solving: You enjoy fixing things and have a "can-do" attitude
Preferred Qualifications/Skills (Nice to have, not required):
Experience fixing your own PC, gaming console, or family member’s laptop
Any previous exposure to Microsoft 365 or Windows 10/11 settings
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:Motor Parts Direct first opened it's doors in Kettering in 1999.
We have an experienced, friendly team in every branch ensuring expertise in supplying the right part for your car.
Despite the pandemic, 2020 was one of Motor Parts Direct’s busiest years with the opening of 20 new branches and no plans to stop there! We believe that our level of service provided within the motor industry should be experienced by as many people possible.Working Hours :Monday - Friday (8.30am - 5.00pm) Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Tech Savvy,Passion for IT,Troubleshooting,Hardware and Software,Motivated,Can do attitude,Willingness to learn....Read more...
Serve as a point of contact for customers seeking technical assistance using the helpdesk system.
Respond to ICT Support requests in a timely fashion to ensure minimum disruption to Teaching and Learning at all times.
Perform remote troubleshooting through diagnostic techniques and pertinent questions. This may be in person at all of Newham’s venues or via remote connection
To adopt a proactive approach and responsibility in providing ICT support, advice and one to one training to staff, students, and junior team members
Determine the best solution based on the issue and details provided by customers
Direct unresolved issues to the next level of support personnel
To install, maintain, upgrade, and repair a wide range of ICT equipment
Record events and problems and their resolution in logs using the helpdesk
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Installing and configuring computer hardware, software, systems, networks, printers, and scanners
To work supporting our partner sites to provide occasional off-site technical support
To maintain an inventory of computer hardware and software including licences
Repairing and replacing equipment as necessary
Possibly training more junior staff members
Install and upgrade both systems and application software as required adhering to all licensing regulations
Record accurately and prioritise support requests, outcomes and time taken in the Helpdesk software
To assist in providing a purposeful, effective, and supportive environment for learning
Training:This apprenticeship is delivered as a day release, you will be required to attend college once a week.
Level 3 Information Communication Technician
Behaviour, Skills and Knowledge
Training Outcome:
There may be an opportunity to progress into permanent employment after successfully completing the apprenticeship
Employer Description:The merger of Newham College London and NewVIc Sixth Form Centre, offers you more choices than ever. One of London’s Top-Performing Colleges – Newham College has been a top-performing further education college since 2018, helping students achieve high success rates and strong career outcomes.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
We are looking for an enthusiastic and ambitious individual to join our internal IT Support team, acting as a resource on projects whilst also resolving any IT issues arising across our growing worldwide user base. Whilst this position is based in our Leeds office, you will also help cover support issues for our business users across London and Noida (India).
As part of a dedicated IT Support team, you will have a unique opportunity to build a career in a cutting-edge technology department. You will join a team of experienced IT support staff and will be constantly challenged in a modern, fast paced environment.
You will be responsible for helping prioritise the outstanding workload in our service desk CMS. You will also be involved with asset management, troubleshooting technical hardware, fixing system issues, maintaining onboarding and offboarding processes, managing access control and assisting in the deployment of new IT initiatives.
This role is based on-site in London, but there may be occasional requirement to travel to our other office locations. Core business hours for the Leeds office are between 8am and 8pm, so some flexibility on working hours is essential.
Responsibilities:
Logging, prioritisation and escalation of IT issues and requests within our Jira CMS.
Resolution of all support issues and requests via telephone,
Remote Desktop, or desk side assistance.
Develop and maintain good working relationships with key stakeholders, internal users, and suppliers.
Assist the IT Operations & Security Manager and/or COO with projects and tasks as and when required.
Assist with installation and maintenance of internal IT infrastructure.
Routine systems administration tasks
Training:
Information Communications Technician Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills.
Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeshipEmployer Description:One-third of the UK’s working-age population struggles to access affordable credit — and at Amplifi Capital, we’re committed to changing that. Our mission is to improve the nation’s financial health by putting customers at the heart of everything we do. Through our state-of-the-art FinTech ecosystem, we enable ethical lending via credit unions, making fair and accessible credit a reality for everyone in the UK.
Working Hours :Monday - Friday (9:00am -5:30pm)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Motivated,Can do attitude,Passion for IT,Troubleshooting,Hardware and Software....Read more...
This is an excellent opportunity for someone at the start of their career in IT. The IT Analyst Apprentice will work closely with our support team, assisting customers via telephone, email, and our ticketing system. You will develop hands-on technical skills while supporting a variety of technologies across multiple clients.
Key Responsibilities:
Provide 1st Line Support to customers via phone, email, and ticketing systems
Log, categorise, and manage support tickets to resolution or escalation
Assist with Windows 11 troubleshooting, configuration, and general desktop support
Support Microsoft 365 applications, including account management and basic administration
Build, configure, and deploy laptops and other end-user devices
Perform basic server checks and assist with server support tasks under supervision
Support customers during onsite visits when required
Maintain accurate documentation and follow internal processes
Learn and adopt industry best practices as part of your apprenticeship training
Essential Skills & Attributes:
A genuine interest in technology and desire to build a career in IT
Willingness to learn and take direction from senior engineers
Strong communication skills, both verbal (phone and in person) and written
Good problem-solving abilities and attention to detail
Confident, professional, and customer-focused attitude
Ability to work as part of a team in a hybrid environment
Full UK Driving Licence (required for occasional site visits)
Desirable Skills (Not Essential)
Basic understanding of computer hardware and operating systems
Familiarity with Microsoft 365 and Windows operating systems.
Previous customer service experience
Knowledge of ticketing systems or ITIL concepts
What We Offer:
Full apprenticeship training and support
Hands-on experience with real-world IT systems across multiple businesses
Opportunity to be part of a fast-growing MSP with a strong presence in the heart of London
Opportunities to progress within the company after successful completion
Hybrid working model with modern office facilities
Supportive and friendly team environment
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:We are a reputable Managed Service Provider (MSP) supporting a wide range of businesses across London and the South-East of England. We deliver high-quality IT support, infrastructure solutions, and cloud services. As we continue to grow, we are seeking an enthusiastic IT Analyst Apprentice to join our service desk team.Working Hours :Monday - Friday, 9.30am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Hardware and software,Motivated,Positive attitude,Passion for ICT....Read more...
This IT Apprentice role involves providing technical support, learning key IT skills (networking, systems, software), and completing structured training (around 20% off-the-job) while earning a salary, focusing on hands-on problem-solving for users, maintaining equipment, and developing digital expertise to grow into a full-time tech role.
You'll fix issues with computers, printers, and networks, provide technological support for all Trust events, learn about server administration and cybersecurity, and gain practical experience in a supportive team environment, progressing from basic support to morecomplex digital solutions.
1st line Support:
Proactively log all support requests with relevant information on IT helpdesk system
Support with administration of IT systems and tools
Record and replace defective equipment within the helpdesk
Assist with relocation of hardware when required
Manage AV/IT services at events and ensure that the services meet the high expectations of the Cluster
Conduct weekly checks of all IT suites, stock levels and IT equipment within classrooms
System Development:
To assist in the development of systems for the on-going work of the Trust, maintaining an awareness of developments in the world of software, hardware and related IT topics
To actively participate in the work of the Windows 11 Upgrade project team
Security/Data:
It is essential that the Apprentice IT Technician understands the critical nature of the Trust's data and takes all necessary measures to ensure its confidentiality, integrity, and availability. The security of the Trusts’ data is one of the most important considerations for all members of the team, second only to safety
This includes:
Ensuring appropriate backups are taken on a regular basis to minimise the risk of data loss in the event of a system failure or other disaster
Ensuring appropriate security software such as anti-virus and anti-malware is in place and regularly updated to protect the Trust's infrastructure from potential threats
Health & Safety:
A sizable amount of the Trust’s IT equipment is installed at a high level, including projectors, speakers, and wireless access point
Therefore, members of the team are required to work at height on the appropriate equipment including ladders, towers, scaffolding
To assist in the Trusts’ program of Portable Appliance Testing (PAT testing)
To assist in Risk Assessment completion
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
Possible progression opportunities for the right applicant
Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :Monday - Friday, 8.00am - 4.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,MS Office or Google workspace....Read more...
The IT Apprentice provides day-to-day first-line IT support to users across the business. The role focuses on resolving technical issues quickly, preparing and maintaining user devices, supporting onboarding, and assisting IT projects. As part of this role, you will also support site-based IT activity and work with external suppliers when required.
You will be supported by a team of five who work across our projects; Heathrow Airport, Tilbury Energy Tunnel (TKRE), High Speed 2 and track infrastructure, Thames Tideway Tunnel and water treatment in Slough.
Key Responsibilities:
Provide first-line IT support via calls, desk-side assistance, remote support, and site visits
Resolve day-to-day IT issues, escalate unresolved problems, and track them through to completion
Build, configure, maintain, and recycle IT devices
Prepare and deploy equipment for onboarding new users
Deliver training and support to new users to ensure they understand company systems and policies
Provide audio-visual support at Chiswick Head Office
Carry out software and driver updates
Perform hardware maintenance and basic repairs
Assist with delivery of IT projects
Maintain stock levels and update the stock/asset database
Support project IT teams as required
Skills and Experience:
Pro-active
Strong attention to detail with a logical approach to problem solving
Ability to deliver clear and confident communication to both technical and non-technical users
Team player
Resilient and flexible when handling changing priorities
Motivated to learn and develop a career in IT
Experience in an IT or technical support environmental is desirable
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:Are you ready to elevate your career with a global leader in infrastructure solving complex problems and generating a positive outcome on people’s lives? At Ferrovial, we are not just a company; we are a community of innovators and trailblazers. Listed on three major stock markets: Nasdaq (US), Euronext Amsterdam (Netherlands) and IBEX 35 (Spain), we are also member of the Dow Jones Sustainability Index and FTSE4Good. We operate in more than 15 countries and have a workforce of over 24,000 professionals worldwide., including Highways, Airports, Construction, and Energy.
Ferrovial Construction is internationally recognised for its capacity to design and build civil engineering and construction projects, mainly in large transportation infrastructure. Its track-record to date includes more than 304 miles of tunnels, 11,930 miles of roads (including 2,485 miles of highways), 2920 miles of railroad lines (including 434 miles of high-speed railroads) and 16,994 miles of road maintenance and repair.Working Hours :Monday - Thursday, between 9.00am - 6.00pm
Friday - 9:00am - 4:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Motivated,Passion for ICT,Troubleshooting,Hardware and software....Read more...
Responsibilities include:
Answering and logging IT support requests
Basic troubleshooting
Prepare and configure laptops, desktops and mobile devices
Support the setup of printers, phones and peripherals
Escalate complex IT issues
Keep detailed notes in the ticketing system
Learn and follow IT procedures, security policies and best practices
Training:Information Communications Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake a 22-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter, working towards the qualification along with weekly off-the-job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will be delivered online.
You will have a designated mentor in the workplace to support your learning and, at the end of the programme, will be assessed via an external assessment body.
This is a Level 3 qualification.
Knowledge Areas Include:
Hardware and Networking
Software and Security
ICT Administration
Training Outcome:Completion of this Apprenticeship may lead to a full-time role and / or higher Apprenticeship.Employer Description:We are a leading Managed Service Provider delivering IT support, cyber security solutions, hosted telephony and managed print to SMEs, schools and charities.Working Hours :Monday to Friday, 08:30 - 17:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
What you’ll be doing as an IT Hub Desk Apprentice:
IT Stock Management: Organise, track, and support ordering of IT equipment
Customer Onboarding: Set up IT for starters and movers, collect kit from leavers, and follow security processes
2nd Line Support: Resolve hardware, software, and peripheral issues; diagnose and escalate when needed
Customer Experience: Act as a friendly point of contact and identify service improvements
Learning & Development: Train, shadow IT Hub Engineers, test new features, and begin learning automation tools
Training:
You’ll train with Firebrand Training, combining online learning with residential block release at their Wyboston Lakes training centre, with accommodation provided
Knowledge,skills and behaviours as set out in the Level 3 Information Communications Technician Standard
Training Outcome:
Permanent contract with a 18-24 month structured programme
Employer Description:Who are we? We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to comeWorking Hours :36-hour week over four working days plus one training day Monday - Friday. Exact Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Helpdesk & User Support:
Provide first-line technical support via phone, email, remote and in person
Log and manage support tickets using the IT service desk system
Diagnose and resolve common hardware, software, and connectivity issues
Escalate more complex issues to IT Manager and external IT Support
Technical Tasks (Supervised Level 2 Exposure)
Assist with configuring and deploying PCs, laptops, printers, and mobile devices
Support basic network troubleshooting under supervision
Help with user account management (password resets, permissions, access requests)
Assist in maintaining asset registers and equipment tracking
IT Operations & Apprenticeship Learning:
Work alongside IT Manager on small IT and company projects
Maintain good documentation and follow IT policies and procedures
Participate in apprenticeship learning sessions, assessments, and coursework
Apply new knowledge and skills to day-to-day tasks
Potential Exposure to Data analysis and report automation tasks
Training:
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard
The training covers the following core occupational duties:
https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2 Training Outcome:
During this apprenticeship, you will follow a fully supported training programme with The Apprentice and Training Partnership, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as an ICT Support Technician
Employer Description:Founded as Edwards Brothers in 1909, Edbro has pioneered some of the most significant advancements in the hydraulic industry, including the first tipping body for vehicles and telescopic cylinders. With 53 patents throughout our history, innovation is in our DNA.
Today, we continue that legacy from our 220,000 sq ft, state-of-the-art facility in Bolton, where we design, manufacture, and supply advanced hydraulic cylinder solutions to customers around the world.Working Hours :Monday -Thursday, 8.00am - 4.30pm and Friday, 8.00am - 1.00pm. (likely working remotely once a week on release days to be undisturbed)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience,Passion for IT....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
Aims and Purpose of the Post:
To ensure the smooth operation of the College’s IT networks
To provide a high quality support service to Teaching and Support Staff, Students and other users of the College’s IT networks
To provide support and ticket management via the IT helpdesk ticketing system
The installation and maintenance of a range of software and hardware
The identification of requirements for the continued development of the IT systems
Perform assigned duties and tasks associated with information security and the related policies
Represent IT Services in a positive manner across the college
Specific Responsibilities
Using the helpdesk system provide support to all users, resolving issues quickly and efficiently. Identifying recurring issues, and their long term solution
Install, maintain and configure IT Hardware, including PC’s, Servers, Thin Clients, Classroom IT equipment, networking devices, IP telephones and printers
To install and maintain a range of software for use by staff, students and other College clients
Install and test new software as directed
Configure and test application and operating system deployments using the College’s management tools
To undertake proactive maintenance and monitoring across the IT estate and networks
Proactively identify opportunities and methods to simplify and/or automate processes
Manage incoming helpdesk requests, assign priorities, and ensure SLA’s are met
Escalate issues to the Senior IT Services Technician and/or Network Development & Services manager
Communicate confidently and effectively with users at all levels
To identify and report recurring network/software issues/trends to the Network Services and Development Manager
To report potential and actual breaches of information security to the Network Services & Development Manager
To ensure that the documentation relating to IT in the College is maintained in good order
To customise standard software to meet specific internal requirements
To assist in the maintenance and sustainable development of resources and commercial activities
To attend both day and evening meetings, courses, etc. considered to be of benefit to the College and the individual
To promote and adhere to the College’s Safeguarding Policies and Procedures
To promote and adhere to the College’s Health & Safety Policies and Procedures
To manage student conduct in accordance with College policies
Promote the welfare of young people and vulnerable groups in all aspects of College life and to ensure safeguarding arrangements are adhered to at all times
The active promotion of and commitment to best practice in equality, diversity & inclusion
Contribute and demonstrate fully and at all times the positive promotion and role modelling of the College core values, generic competencies and professional behaviours expected of all staff employed by Moulton College
Undertake any other duties as required by the Principal and as may be reasonably expected commensurate with the post. This may include either the temporary or permanent re-deployment to an equivalent grade of post within the organisation
To manage student conduct in accordance with College policies
Training:On the apprentices successful completion of the End-Point Assessment (EPA), the apprentice will receive the following:
Level 3 Information Communication Technician Apprenticeship Certification
This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration.
The classroom training for the Information Communication Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.
When the classroom training takes place will be agreed at the induction meeting between employer, apprentice and JBC Skills Trainer/Mentor. We advise a bi-monthly approach to each module.Full days will be required on the training weeks and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home.
The class sizes are small (max 10 learners) so that discussions and assessment can take place between apprentices, peers and trainers.Training Outcome:
Potential progression into a full-time role upon the completion of the apprenticeship
Employer Description:We are a specialist land-based college with more than one hundred years' experience in training young people and adults in skills associated with the natural, built and recreational environment. We are committed to working closely with employers to ensure that the curriculum we deliver is relevant to their current and future needs. Whether you are a school leaver, returning to college after a break, looking for professional development or wanting to combine study with work, you'll find the perfect course at Moulton. We hope that you discover what makes Moulton so special by exploring our website but please get in touch if you have any questions about the College.Working Hours :Monday - Friday between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
