Be a friendly face of IT while users are experiencing problems.
Taking requests from users via in email, ticketing system, telephone and in person.
Logging full details of time and work undertaken to ticketing system.
Completing initial troubleshooting in a timely manner.
Monitor the Support ticket system for incidents requiring escalation or urgent attention.
Build and maintain desktop/laptop PCs/Macs and Windows Servers.
Follow and apply IT policies and procedures applicable to teach client.
Help and advice with Ad-Hoc IT requirements from clients.
Diagnose and resolve hardware and software faults.
System health checks.
Software and App support.
Travel to visit other business to help with IT Support.
Travel to other business to collect equipment from customer sites.
Install Hardware on client's sites.
Install infrastructure wiring on client's sites.
Undertake other such duties as may be reasonably required, including the possibility of out of hours working when required for projects.
Training:Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician. Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors. Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:
Microsoft Certified Azure Fundamentals (AZ-900)
CompTIA IT Fundamentals+
Certiport IT Specialist Networking
Microsoft Certified Azure AdministratorAssociate (AZ-104)
Key areas covered are:
Support Technician:
Maintenance or repair of systems faults
Support for the roll-out of installation and commission of new systems or upgrades
Network Technician:
Installation and commission of networks
Maintenance or repair of network equipment
Installation, configuration or maintenance task on either ICT related hardware or software
Digital Communications Technician
Installation and commission of telecomsnetworks
Maintenance or repair of telecoms networkequipment
Installation, configuration or maintenancetask on either ICT related hardware or software
Training Outcome:Full-time position may be available for candidate at the end of the apprentice. Employer Description:ITSSIE Ltd is a company based in Harlow,specialising in IT Support for small to medium sized businesses in and around the Essex area.
ITSSIE Ltd is able to provide tailored solutions for all aspects of IT including installations, taking pride in a personalised solution to fit the customer’s needs, and using their knowledge and experience to give advice on what is required and ensuring projects are completed to a high standard.Working Hours :Monday to Friday 9am to 5pm (35 hours Per Week) 1 Hour LunchSkills: Communication skills,Problem solving skills,High customer focus,Can do attitude,Interpersonal skills,Friendly and confident,Able to learn fast and adapt,Flexible and adaptable,Able to manage own time,Ability to prioritise....Read more...
Resolving technical issues
Provision of new services
Configuration of new hardware
Managing cloud platforms
Engaging with our customers via the phone and email
Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure - physical or virtual hardware, software, network services and data storage
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
Prioritise systems support tasks and monitor and maintaining system performance
Maintain regulatory, legal and professional standards
Support the information systems needs for your business
Training Outcome:The role offers long term security and the opportunity to progress into a permanent position.Employer Description:Riviera Networks are a market leading MSP with a well-established reputation across the IT and Telecoms industriesWorking Hours :Monday to Friday - two shifts available 08:30 - 17:30 or 08:00 17:00Skills: Microsoft Office suite,Understand computer hardware,Punctual,Detail orientated,Driven....Read more...
This role will have the opportunity to work with the school and the wider Ark IT team to provide excellent customer centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined.
Ark is committed to safeguarding and promoting the welfare of children and young people. All successful candidates will be subject to an enhanced Disclosure and Barring Service check. Ark Schools are committed to attracting, developing and retaining a diverse workforce, with a broad range of backgrounds, experiences and perspectives.
Duties and Responsibilities:
Assess incoming incidents and prioritise work according to timescales and processes
Keep accurate and timely records within the incident monitoring system, making sure that the end user receives feedback at all times on the progress of faults and changes
Carry out technical investigation support calls and escalate to the local technical team where Apprentice Requirements / Job Description issues require escalation
Maintain spare IT stock, warranties and software licences in accordance with the asset register Instigate hardware swap outs within the timescales set out by the available SLA to maintain service availability on failed devices
Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware
Training:Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:
CompTIA A+
CompTIA Cloud Essentials+
BCS Level 3 Award in IT Service Management & Business Processes
Training Outcome:Potential for a permanent role on completion of the apprenticeship.Employer Description:Ark is an education charity that exists to make sure that all children, regardless of their background, have access to a great education and real choices in life.Working Hours :Monday - Friday. Shifts to be confirmed.Skills: Communication skills,Attention to detail,Customer care skills,Hard working,Good team player....Read more...
This role will have the opportunity to work with the school and the wider Ark IT team to provide excellent customer-centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined.
Ark is committed to safeguarding and promoting the welfare of children and young people; all successful candidates will be subject to an enhanced Disclosure and Barring Service check. Ark Schools are committed to attracting, developing and retaining a diverse workforce, with a broad range of backgrounds, experiences and perspectives.
Duties and Responsibilities
Assess incoming incidents and prioritise work according to timescales and processes.
Keep accurate and timely records within the incident monitoring system, making sure that the end user receives feedback at all times on the progress of faults and changes.
Carry out technical investigation support calls and escalate to the local technical team where apprentice requirements/job description issues require escalation.
Maintain spare IT stock, warranties and software licences in accordance with the asset register. Instigate hardware swap-outs within the timescales set out by the available SLA to maintain service availability on failed devices.
Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware.
Training:Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either online (online live instructor-led), or face-to-face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world-class vendor certifications in addition to the Information Communication Technology
Technician apprenticeship:
Microsoft Certified Azure Fundamentals (AZ-900)
CompTIA IT Fundamentals+
Certiport IT Specialist Networking
Microsoft Certified Azure Administrator Associate (AZ-104)
Key areas covered are:
Support Technician
Maintenance or repair of system faults
Support for the roll-out, installation and commission of new systems or upgrades
Training Outcome:Potential for a permanent role upon completion of apprenticeship.Employer Description:Ark is an education charity that exists to make sure that all children, regardless of their background, have access to a great education and real choices in life.Working Hours :Monday to Friday.
Shifts to be confirmed.Skills: Communication skills,Attention to detail,Good team player....Read more...
This is an exciting opportunity for someone looking to launch a career in IT. As an IT Apprentice at Boundary Oak School, you will work alongside our experienced IT team, gaining hands-on experience supporting staff, pupils and the school’s digital infrastructure. You will be enroled on the Level 3 Information Communications Technician apprenticeship with Leep Talent, attending workshops and working towards nationally recognised qualifications including Azure Fundamentals (AZ-900) and Microsoft Security, Compliance & Identity Fundamentals (SC-900).
The role offers full exposure to a broad range of IT duties, from helpdesk support to networking, security and cloud technologies — all within a busy and rewarding school environment.
IT Support & Helpdesk
Provide first-line technical support to staff and pupils through a range of communication channels, including in-person, email and phone.
Log, diagnose and resolve ICT faults using structured troubleshooting methodologies and tools.
Escalate issues appropriately and maintain clear documentation and audit trails throughout.
Address IT issues by prioritising them in line with service level agreements.
Hardware & Software
Install, configure and maintain hardware and software, including mobile devices, printers, projectors, scanners, cameras and AV equipment.
Support the rollout of new systems, applications and hardware upgrades across the school.
Apply appropriate testing methodologies to hardware, software and cabling assets.
Carry out preventative maintenance to reduce the incidence of faults.
Networking & Infrastructure
Complete cabling tasks including coaxial, copper and fibre connections.
Support the configuration and maintenance of network devices, switches and routers.
Learn virtualisation of servers, applications and networks.
Deliver network tasks with a focus on security, mitigating and defending against risks.
Security & Compliance
Apply appropriate security policies to all ICT tasks in line with school and organisational requirements.
Administer security access, user permissions and account management, including password resets, escalating as required.
Interpret technical specifications relevant to the ICT task in hand.
Stakeholder Communication
Communicate clearly with all levels of stakeholders — from pupils to senior leadership — guiding them through steps to resolve issues or set up systems.
Manage expectations and escalation professionally, keeping users informed of progress.
Professional Development
Actively engage with the Leep Talent apprenticeship programme, attending all scheduled workshops and completing required coursework.
Practise continuous self-directed learning to stay up to date with technological developments.
Participate in regular 121 reviews with your line manager and Leep Talent development coach (every 8 weeks).
Work towards and sit the AZ-900 and SC-900 Microsoft certification exams included in the programme.
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT apprenticeship team to increase your skills.
Your training will include gaining a Level 3 IT qualification. Training schedule has yet to be agreed.
Training Outcome:Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.Employer Description:Boundary Oak School is an independent day and boarding school set in beautiful grounds in Fareham, Hampshire. We are committed to providing an outstanding educational experience for our pupils and a supportive, dynamic environment for our staff. Our IT infrastructure underpins teaching, learning and administration across the school, and we are now seeking a motivated individual to join our IT team as an Apprentice.Working Hours :Monday - Friday (8:00am - 4:00pm).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Motivated,Hardware and Software,Tech Savvy,Passion for IT,Troubleshooting,Can do attitude....Read more...
This role will have the opportunity to work with the school and the wider Ark IT team to provide excellent customer centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined.
Ark is committed to safeguarding and promoting the welfare of children and young people. All successful candidates will be subject to an enhanced Disclosure and Barring Service check. Ark Schools are committed to attracting, developing and retaining a diverse workforce, with a broad range of backgrounds, experiences and perspectives.
Duties and Responsibilities:
Assess incoming incidents and prioritise work according to timescales and processes
Keep accurate and timely records within the incident monitoring system, making sure that the end user receives feedback at all times on the progress of faults and changes
Carry out technical investigation support calls and escalate to the local technical team where Apprentice Requirements / Job Description issues require escalation
Maintain spare IT stock, warranties and software licences in accordance with the asset register Instigate hardware swap outs within the timescales set out by the available SLA to maintain service availability on failed devices
Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware
You may be asked to travel to the primaries during your apprenticeship, which are listed below.
Carleton Park J&I School, Moxon Close, Pontefract, West Yorkshire, WF8 3PT
De Lacy Primary School, Chequer field Lane, Pontefract, West Yorkshire, WF8 2TG
Halfpenny Lane J, I & N School, Halfpenny Lane, Pontefract, West Yorkshire, WF8 4BW
Larks Hill J&I School, Larks Hill, Pontefract, West Yorkshire, WF8 4RJ
Northfield Primary School, Northfield Lane, South Kirkby, Pontefract, West Yorkshire, WF9 3LY
Orchard Head J, I & N School, Orchard Head Lane, Pontefract, West Yorkshire, WF8 2NJ
The Rookeries Carleton J, I & N School, Carleton Road, Pontefract, West Yorkshire, WF8 3NP
Training:Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:
CompTIA A+
CompTIA Cloud Essentials+
BCS Level 3 Award in IT Service Management & Business Processes
Training Outcome:Potential for a permanent role on completion of the apprenticeship.Employer Description:Ark is an education charity that exists to make sure that all children, regardless of their background, have access to a great education and real choices in life.Working Hours :Monday - Friday. Shifts to be confirmed.Skills: Communication skills,Attention to detail,Customer care skills,Hard working,Good team player....Read more...
Job Title: Electrical Maintenance Engineer
Location: Walsall Job Reference: JBTWAL Job Type: Contract
Duration: Ongoing
Rate: £35+ per hour outside of IR35 Job Description - Electrical Technician
My Client is a leading manufacturing site looking for Electrical Technician with FMCG experience to join on both an ongoing basis.
Duties as a Electrical Technician Reacting to breakdowns both electrically and mechanically, fault finding, analysing and continuously improving the site. Work closely with other departments to improve the site. Attend meetings as required, analyse data and find solutions to improve equipment performance whilst ensuring safe working practice and full communications are maintained at all times. In addition, you will be involved in projects within the business to develop an effective engineering install and commissioning. PLC fault finding Requirements as a Electrical Technician A formal qualification in an electrical or mechanical engineering subject (apprentice served, NVQ, HNC or equivalent) Strong electrical experience preferable within a FMCG environment. Knowledge / experience of working with controls, analysing faults and providing solutions. Experience of both reactive and preventative maintenance Good technical ability relating to automation hardware and software. Strong organisation and communication skills and the ability to work in a multi-disciplined team of varying levels of technical experience. please apply ASAP if you are interested in this eletcrical maintenance engineer position....Read more...
Mechanical Fitter required to work as a Space thruster Test Technician supporting Hot Fire Space Propulsion Testing programmes.
The successful application will work with Test Engineers on site preparation, propellant handling, propellant sampling, pressure control systems checks, mechanical and steam vacuum systems, instrumentation calibrations, steam boiler operation also the collation and review of test data.
There will be extensive work on high pressure gas and fluidic systems including interpretation and understanding of Piping and Instrumentation Diagrams and the use of electrical and electronic measurement and testing equipment.
You will be working with satellite flight hardware, the preparation of space flight engines for test. Including instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities, etc. ....Read more...
Mechanical Fitter required to work as a Space thruster Test Technician supporting Hot Fire Space Propulsion Testing programmes.
The successful application will work with Test Engineers on site preparation, propellant handling, propellant sampling, pressure control systems checks, mechanical and steam vacuum systems, instrumentation calibrations, steam boiler operation also the collation and review of test data.
There will be extensive work on high pressure gas and fluidic systems including interpretation and understanding of Piping and Instrumentation Diagrams and the use of electrical and electronic measurement and testing equipment.
You will be working with satellite flight hardware, the preparation of space flight engines for test. Including instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities, etc. ....Read more...
Months 1 to 8:
The apprentice will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams
You will report directly to the 2nd Line Team Leader who works within the Customer Services Department
You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team
Months 8 to 16:
The apprentice will join the 1st Line Team providing administrative and remote support to our fast growing customer base
You will report directly to the 1st Line Team Leader who works within the Customer Operations group
You will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team
You will not be a call logger, with the expectation being that by the end of your tenure you can resolve at least 85% of all the incidents you log yourself
General Skills & Experience:
Strong customer care and client facing skills
Good verbal and written communications skills
Excellent telephone manner
Organised, focused and rigorous
Proven problem solving skills
Able to work in a team environment
Must have desire and ability to develop new skills on the job
Strong team focus and ability to work with and without direct supervision
Attitude:
Mature attitude in a professional environment
Desire to be a team player
Looking for challenges and solutions
Promotes Customer Service
‘Can do’ attitude
Sense of humour
Technical Skills - An awareness of:
IT Hardware
Windows Operating systems
Microsoft 365
Training:
Level 3 Information Communications Technician Apprenticeship Standard
You will receive full training and support from the Just IT Apprenticeship team to increase your skills
Training Outcome:
Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career
Employer Description:Virtual IT is looking for an apprentice eager to establish a career in IT Support in our education division, JSPC. To complement the Information Communications Technician apprenticeship standard, Virtual IT will provide vocational experience learning and contributing to the customer experience via our remote support helpdesk based in Lancing and via our deskside support commitments in the field where you will be mentored by our Field Engineers.
Our customer base is comprised of approximately 300 schools throughout West Sussex. In terms of the technology stacks you will be exposed to, this will include desktop and mobile devices running Windows Desktop and Chrome OS in traditional on-premise infrastructures running virtualised Windows Server environments through to full cloud solutions that leverage the Microsoft 365 suite. You will gain experience in a number of backup solutions, and networking (physical and wireless) technologies.
They are one of the pre-eminent Managed Services Provider in the South of England supporting over 10,000 users for their IT and security, delivering a broad range of cloud, hybrid cloud, cyber security, vulnerability testing, and support solutions, bringing together the best technology sets to address their client’s ever-changing requirements.Working Hours :Monday - Friday, 9.00am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Initiative,Can-do attitude,IT Hardware,Windows Operating Systems,Microsoft 365....Read more...
The successful candidate will work alongside experienced IT professionals, supporting employees across multiple departments whilst learning key IT administration, support, networking, cybersecurity, and systems management skills.
This apprenticeship provides exposure to a wide range of technologies, business systems, and infrastructure, offering excellent real-world experience alongside formal training and development.
Key Responsibilities
Provide IT support to employees across the business.
Assist with logging, updating and resolving IT support tickets.
Support the setup of new users including accounts, passwords, hardware and permissions.
Prepare and deploy PCs, laptops, mobile devices and IT equipment.
Assist with troubleshooting hardware, software and networking issues.
Support Microsoft 365 administration including email accounts, MFA and user access.
Help maintain IT documentation, asset registers and system records.
Support printers, meeting room equipment and office technology.
Learn and assist with cybersecurity best practices and IT maintenance tasks.
Work with senior IT staff and third-party providers to resolve technical issues.
Support internal IT improvement and technology projects.
Develop knowledge across networking, systems administration, cloud services and IT infrastructure.
Any other duties required by the business in line with operational requirements.
Skills & Experience (preferred)
Passionate about IT and technology.
Basic understanding of Windows PCs and Microsoft Office / Microsoft 365.
Strong willingness to learn and develop technical skills.
Good communication skills and confidence speaking with users.
Organised with good attention to detail.
Ability to work well independently and within a team.
Basic knowledge of computer hardware or networking would be advantageous.
GCSEs (or equivalent) including Maths and English preferred.
Previous IT study, college course, hobby projects or certifications would be beneficial but not essential.
Training:Information Communications Technician Level 3 Apprenticeship Standard. You will also receive full training and support from the Leep Talent Apprenticeship Team to increase your skills.Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeship.Employer Description:Founded in 1982, Acclaim Handling Ltd is a leading UK materials handling specialist, delivering expert solutions across forklift supply, hire, service, and operator training.
With 8 depots nationwide, over 160 employees, and a turnover of £26m, we continue to invest heavily in technology, infrastructure, and people. A £12 million redevelopment of our Purfleet headquarters is currently underway, supporting the next phase of growth for the business.
We actively encourage progression and development, providing employees with opportunities to gain experience, develop skills, and build long-term careers within the company.Working Hours :Monday - Friday, 8:00am - 4:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Analytical skills,Logical,Team working,Creative,Initiative,Motivated,Can do attitude,Tech Savvy,Hardware and Software,Troubleshooting,Passion for IT....Read more...
Postworks in Northampton are on a mission to make post easy and be a pleasure to do business with. Since 2016 they have transformed the way UK businesses handle their inbound and outbound mail. As the UK's only carbon-neutral postal supplier and a proud accredited Living Wage Employer, they are not just about mail. They are about making a difference.They are now seeking an IT Helpdesk Apprentice to join their team based in Northampton.So, what will you be doing in this role?As an IT Helpdesk Apprentice, you will play a key role in supporting internal teams and helping to keep technology running smoothly. This is an exciting opportunity for someone with a genuine passion for IT who is looking to build practical experience in a fast-paced business.Working alongside the senior IT leadership, you will gain hands-on exposure to network infrastructure, device management, hardware deployment and day-to-day technical support, building the skills and confidence needed for a successful career in IT.Your Key Responsibilities:Provide first-line technical support to colleagues, both remotely and in person, resolving IT issues and keeping users informed throughout.
Assist with the configuration, staging and deployment of company laptops, mobile phones and office hardware, including devices.
Maintain the IT asset inventory, ensuring hardware, software and licences are accurately recorded and tracked.
Support senior IT colleagues during firmware upgrades, maintenance and optimisation of core network infrastructure by providing smart hands assistance.
Troubleshoot hardware, software and connectivity issues, escalating more complex problems where appropriate.Carry out day-to-day administrative and technical tasks to support the smooth running of the IT function.
Assist with setting up equipment for new starters and preparing devices for leavers.
The employer is looking for someone who is curious, hands-on and passionate about technology.We would love to hear about any personal or home IT projects, so be sure to include these in your application.You will need to have your own reliable transport as this employer has two sites.You will be required to attend Bedford College once a week; the evening course is every Tuesday 6pm - 9pm starting in September 2026.Training:
Level 3 Information Communications Technician Standard
Level 2 Functional Skills in English and maths (if required)
Potential of CompTIA A+
Training Outcome:Potential for a strong candidate to be brought on as permanent with internal mobility opportunities after the completion of your apprenticeship.Employer Description:Postworks in Northampton are on a mission to make post easy and be a pleasure to do business with. Since 2016 they have transformed the way UK businesses handle their inbound and outbound mail. As the UK's only carbon-neutral postal supplier and a proud accredited Living Wage Employer, they are not just about mail. They are about making a difference.Working Hours :Monday - Friday 8.30am to 5.00pm (with breaks).Skills: communication skills,IT skills,Prioritise Work,Problem solving skills,Willing to learn....Read more...
Take, log and progress tickets on the helpdesk system
Routine, planned and reactive maintenance IT equipment and peripherals across the client base, including cleaning
Hardware and software repairs in a workshop facility
Carry out network documentation and reporting
Diagnose and resolving faults on IT equipment
Refer serious technical and support problems to senior staff and the appropriate technical/support facility, to ensure the quick resolution of faults
Install software and hardware including the updating of drivers and antivirus software
To record and update requests for support and maintenance with feedback to requestors regarding progress
Provide support for Server based operating systems, desktop and office 365
Attend relevant courses in respect of professional development of ICT knowledge
Undertake small local projects and participate in larger projects under direction
Always maintain confidentiality in respect of customer-related matters and to prevent disclosure of confidential and sensitive information
To be familiar with the requirements of Data Protection legislation and to ensure compliance with it
To undertake any other duties of a similar level and responsibility as may be required
Training:
ICT (Information Communications Technician) Level 3 apprenticeship Standard
You will also receive full training and support from the Just IT apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualification
Training Outcome:
Career progression opportunities
Potential full-time position after successful completion of Apprenticeship
Employer Description:Driving Success Through Technology Customer focused IT Support, Cyber Security and Communications solutions, from one of the UK’s leading Managed Service Providers.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Patience....Read more...
Our client, a long-established electronics manufacturing and product development organisation, are looking for an Electronics Laboratory Technician in Newbury to join their team on a permanent basis.
This is an excellent entry-level opportunity within a fast-paced innovation environment, supporting prototype development, testing, and laboratory activities, with clear progression towards a Junior Electronics Engineer role.
Key responsibilities of the Electronics Laboratory Technician job in Newbury:
Support prototype builds, PCB assembly, rework, and proof-of-concept activities.
Assist with board bring-up, testing, and basic fault finding under engineer guidance.
Carry out manual testing of electronic assemblies and embedded products.
Use laboratory equipment such as multimeters, oscilloscopes, and power supplies.
Perform soldering, de-soldering, and modification of prototype hardware.
Maintain laboratory equipment, tools, and stock in a safe and organised manner.
Record test results, build notes, and issue reports accurately.
Support component identification, BOM checking, and sample preparation.
Assist with PCB and assembly inspection to identify faults or quality issues.
Support EMC testing activities and operate test equipment where required.
Work closely with engineers, contributing to project discussions and continuous improvement activities.
Experience required for the Electronics Laboratory Technician job in Newbury:
Relevant qualification(HNC/HND, BTEC, T-Level, apprenticeship or similar) in Electronics or a related field.
Strong hands-on interest in electronics, testing, and product development.
Basic understanding of electronic components, circuits, and PCB assemblies.
Some experience using test equipment such as multimeters or oscilloscopes.
Practical soldering skills or willingness to develop these.
Good attention to detail and ability to follow technical documentation.
Strong communication skills and willingness to learn from experienced engineers.
Exposure to embedded systems, PCB design tools, or programming (e.G. Arduino, Python, C) would be advantageous.
If this Electronics Laboratory Technician job in Newbury could be of interest, please send your CV to bwiles@redlinegroup.Com or call Ben on 01582 878816.....Read more...
As an IT Support Technician Apprentice, you will work alongside experienced engineers and consultants to provide technical support to our customers. You will gain exposure to a wide range of technologies, develop valuable customer service skills and build practical experience across helpdesk support, Microsoft cloud technologies, networking and IT infrastructure.
Whilst the role is primarily remote based, you will occasionally be required to visit customer sites across the East of England and surrounding areas to assist with installations, support visits and project work.
Your responsibilities will include:
Helpdesk & Customer Support:
Providing first-line technical support via telephone, email and remote support tools
Logging, updating and managing support tickets through the service desk system
Diagnosing and resolving common hardware, software and connectivity issues
Microsoft Cloud & Identity:
Supporting Microsoft 365 environments including user administration and troubleshooting
Managing user accounts and permissions via Entra ID
Hardware & Infrastructure:
Building, configuring and deploying desktops, laptops and other IT equipment (via InTune and other tools)
Supporting network infrastructure including switches, firewalls and wireless networks
Field & Project Support:
Assisting with customer installations and on-site support visits across the East of England and wider area
Supporting project delivery and customer onboarding activities
Security & Compliance:
Assisting with cybersecurity, Cyber Essentials and information security activities
Administration & Documentation:
Creating and maintaining technical documentation and knowledge base articles
Maintaining accurate asset registers, customer records and inventory systems
Liaising with suppliers and technology partners where required
During your apprenticeship you will gain practical experience with:
Microsoft 365
Microsoft Entra ID (Azure AD)
Microsoft Intune
Windows 11
Networking technologies
Custom healthcare and line-of-business applications
Endpoint management solutions
Cybersecurity tools and best practices
Remote support and monitoring platforms
Training:
Information Communications Technician Level 3
Training will be delivered remotely and will involve regular 1-to-1 sessions with a Digital Skills Trainer, self-study on our online learning experience platform FUSE and group workshops
Training Outcome:Successful apprentices may have opportunities to progress into permanent technical roles upon completion of the programme.Employer Description:IT Auxilium Ltd is a customer-first Managed Service Provider and specialist healthcare IT provider, delivering technology solutions and support services to organisations across the UK. Through our GP IT Services and Health IT Services divisions, we support healthcare providers, GP practices, Primary Care Networks and other organisations with reliable, secure and innovative technology solutions.Working Hours :Monday - Friday, 08:00 - 16:00. Occasional evening or weekend work may be required.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills....Read more...
Refurbishing laptops, desktops, and other IT equipment
Preparing computers to agreed specifications
Imaging and configuring PCs for deployment
Installing and upgrading components such as RAM, NVMe drives, storage, and graphics cards
Testing, cleaning, labelling, and recording refurbished devices
Carrying out secure hard drive erasure processes
Managing stock levels and keeping the hardware storage area organised
Receiving, checking, picking, packing, and dispatching equipment
Preparing sales orders and equipment for delivery or collection
Keeping accurate records of stock and equipment movements
Supporting the team with basic ticket triage
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:Are you passionate about technology and eager to kick-start a career in IT? Join IT QED, a trusted provider of IT support and services, as an IT Support Apprentice. This is an exciting opportunity to gain hands-on experience, develop technical skills, and work alongside a team of experienced IT professionals.
At IT QED, we pride ourselves on delivering reliable, customer-focused IT solutions to a diverse range of clients. As an apprentice, you will play a key role in supporting our helpdesk operations, resolving technical issues, and learning how to provide exceptional IT support.
A Typical Day in the Job:
Logging calls on the helpdesk
Answering customer queries and learning customers IT systems
Providing first line IT support
Triaging calls and escalating where necessary to second line support
The installation, maintenance and administration of computer equipment and associated software, telecoms, and audio-visual systems
Conducting training to familiarise yourself with technologies in use within client environments
Full training and support will be provided by your workplace mentor and from the Baltic team
Salary, Hours & Benefits:
£16,000 per annum
Monday - Friday, 9.00am - 5.30pm
21 days holiday & Bank holidays
Extra day holiday each year up until 25 days
Private medical scheme
Desired Qualities, Skills and Knowledge:
A Grade C/4 in GCSE Maths and Grade 5/C in English is required for the role
An enthusiastic and professional attitude
Aptitude for learning new skills
An interest in IT and career progression within the company
Customer-focused
Your Training with Baltic:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.Employer Description:Cloud2IT is a managed services provider (MSP) supporting businesses with their technology, telecoms, hardware, cloud services, consulting, and day-to-day IT support.Working Hours :This role will start on agreed part-time hours, with the aim of gradually increasing towards full-time as the apprentice settles in, develops their skills, and the workload allows.Skills: Communication skills,Attention to detail,Customer care skills,Team working,Initiative....Read more...
IT Ticket Management
End User support
Hardware / Software maintenance
Asset Tracking
System Administrator
Ability to stick to process
Network fault finding
Training:
Day release at Grantham College
Training Outcome:
Potential for a permanent full-time Technician role being offered at time of completion
Further additional training can be discussed upon completion of the apprenticeship
Employer Description:Autocraft Solutions Group is a world-class provider of engineering solutions to global OEMs. We support our customers with the transition from internal combustion to EV technologies with innovative and flexible manufacturing solutions.Autocraft offers a complete engineering and remanufacturing service including feasibility studies, defining the reman specification, ongoingproduct development, engine validation and warranty.Working Hours :Monday - Thursday, 8.00am - 4.30pm and Friday, 8.00am - 1.30pm.
Additional hours may be required ad-hoc, this
would be discussed at the time and be payable as overtime.Skills: Communication skills,Attention to detail,Organisation skills,Logically Minded,Ability to stick to process,Strong desire to learn,Methodical troubleshooting....Read more...
Managing ticket queues
Experience on a busy service desk
Office 365 deployment, maintenance and troubleshooting
Google G-Suite / Workspace maintenance and troubleshooting
Windows Server 2016/2019
macOS for both troubleshooting and deployment
DNS management
AzureAD and Active Directory
Disk encryption
Backup management
Manage hardware and upgrades
Site visits
Customer service
Training:ICT (Information Communications Technician) Level 3 Apprenticeship Standard:
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualification
Training Outcome:Tech and digital professionals earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.Employer Description:We provide IT support services to a range of business across London, the UK and overseas.Working Hours :Monday - Friday 9.00am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working....Read more...
User Support: Provide friendly 1st line IT support to both staff and students, ensuring all technical requests are logged accurately within our Helpdesk System
Hardware Maintenance: Assist with setting up new machines, swapping faulty devices, basic fault-finding, and performing regular maintenance to ensure all computer equipment runs smoothly
Event & AV Support: Support the college's audiovisual systems, helping to resolve issues with projectors, interactive televisions, and whiteboards, as well as assisting with tech setups for school events such as open and parents' evenings
Asset Management: Assist in keeping an accurate equipment register of all valuable ICT resources, including carrying out portable appliance testing (PAT) and security marking
Compliance & Safety: Ensure systems and software are implemented in line with the College's IT policy, and remain aware of and advise your line manager on all Health and Safety matters relating to IT
Training Outcome:There is a possibility of a permanent role as IT Technician after completing the training. This can then also lead to progression to Senior IT Technician.Employer Description:Christ the King College is a joint Church of England and Catholic College on the Isle of Wight, providing a Christian education underpinned by Gospel values and reflecting both Church of England and Catholic traditions. It operates under the auspices of both the Church of England and Catholic Dioceses of Portsmouth. The school has over 1,100 students on roll, including a Sixth Form College of about 200 students. It is a well-established comprehensive school, which is well supported by parents and highly respected in the community.Working Hours :TTO Plus - Term time only plus weeks.
Hours per week - 32.5.
Weeks per year 44.85.
Contract type - Part Time.
Exact days and times to be confirmed.Skills: Honesty and integrity,Desire to learn,Support the college ethos,Friendly and supportive,Good interpersonal skills,Works well under pressure,Works to high standards,Verbal and written skills....Read more...
You will need to provide high quality support to our users via the helpdesk ticketing system
Prioritise and respond to tickets in a timely manner
Apply testing and troubleshooting to end-user devices (PCs, laptops, tablets, Chromebooks, telephones, printers, LED panels & interactive panels
Weekly tasks to install, upgrade and remove hardware across sites
Maintenance of physical and cloud storage
Ensure that our systems are properly administered
Develop existing infrastructure and processes
Work within the installs team to install cabling on sites, including fibre, data etc.
Adding devices to networks across sites
Daily monitoring of networks, focusing on DNS, firewall etc.
Opportunity to set up new systems and maintain them as schools move to the cloud
Criteria for Candidates
Right to work in the UK
Self-motivated
Resourceful
Professional attitude and a strong work ethic
Ability to work in a fast-moving environment
Good time management and organisational skills
Ability to think ahead and pre-empt problems and issues
Understanding of the importance of, and the ability to deliver, a quality service
Open and friendly communication style
Skills and Experience:
Full UK Driving Licence (the candidate will be required to commute to the Reading site each day)
An understanding of IT hardware, Windows and Mac OS
Strong problem-solving skills
Experience in O365, Google cloud for Education, Group Policy, Virtual Desktops, TCP/IP Protocols, Active Directory
Ability to lift and move heavy equipment such as servers / Desktops
Enhanced DBS and Security clearance checks will be carried out.Training:
ICT (Information Communications Technician) Level 3 apprenticeship Standard
You will also receive full training and support from the Just IT apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualification
Training Outcome:
Career progression opportunities
Secure a full-time position after successful completion of Apprenticeship
Employer Description:Vocosa IT offers a wide range of services that include the installation and maintenance of IT, AV and CCTV solutions in a variety of settings including private business and education. Vocosa offers support across England and Wales and provides 1st, 2nd & 3rd frontline IT support for users across all systems.Working Hours :Monday to Friday between 9.00am and 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative....Read more...
General duties including:
Assist with the setup, deployment, and maintenance of IT equipment throughout the school
Diagnose and repair faults on Chromebooks, laptops, desktops, printers, and other peripheral devices equipment
Perform routine maintenance and health checks on school IT
Replace faulty hardware components where appropriate
Maintain accurate records of repairs, warranties, and equipment inventories
Prepare and configure new devices for staff and student use
Apply the appropriate security policies to ICT tasks in line with organisational requirements
Provide first-line technical support to staff and students
Respond to IT support requests and troubleshoot hardware and software issues
Assist users with basic software applications and educational technologies
Escalate complex issues to the IT and Network Manager when required
Assist with routine network administration tasks under supervision
Support the maintenance of wireless and wired network infrastructure
Help monitor the performance and security of IT systems
Assist with user account administration and device management systems
Maintain and update IT asset registers
Assist with stock control and ordering of IT consumables and equipment
Help manage the lifecycle of school devices, including deployment, repairs, and disposal
Support the IT and Network Manager with day-to-day operational tasks
Assist with classroom technology installations and relocations
Ensure compliance with school policies, safeguarding requirements, and data protection regulations
Participate in apprenticeship training and complete all coursework and assessments required for the qualification
Undertake other duties appropriate to the level of the role as reasonably requested
Training:Information Communications Technician Level 3.
Training will be at Doncaster College where you will access a wide range of facilities on offer.
Block release/day release. Training Outcome:Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.Employer Description:Success at The Axholme Academy is achieved through the energy and commitment of students and staff working closely together and also through strong relationships with parents and carers. We match the curriculum that is studied closely with the talents, abilities and ambitions of our students so that individual excellence will be achieved. Working Hours :Monday to Friday. 8am - 3pm with 30-minute Lunch break, Term time only.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Provide first-line technical support to internal users via phone, email, and in person
Assist in diagnosing and resolving hardware, software, and network issues
Set up, configure, and maintain IT equipment such as laptops, desktops, printers, and mobile devices
Support users with basic IT tasks such as password resets, software installations, and user account management
Document technical issues and resolutions accurately using our ticketing system
Help maintain inventory records for IT equipment and software licences
Follow company IT policies, data protection, and cybersecurity best practices
Support the IT team with ongoing projects and system upgrades
Adhering to the systems and processes as stipulated by the Company
Responding to customers’ requests and enquiries through Company approved communication and collaboration systems
Working on Service & Project Ticket resolution activities to service level agreements while providing exemplary levels of customer service
Reviewing appropriate operational procedures, documentation, and management guides with a view to business improvement and operational efficiency
Tracking the latest IT security innovations and keeping abreast of the latest cybersecurity technologies
May participate in the implementation of approved technical solutions
To keep abreast of technical developments of operational & technical importance to the business and customers
Provide technical support and assistance to end-users regarding Microsoft 365 and Azure
Provide technical support and assistance to end-users regarding Windows Server, Windows 10/11 Client and Mac OSes, hardware, and network-related issues
Troubleshoot and resolve technical problems in a timely manner
Install, configure, and maintain computer systems and software
Respond to help desk tickets and provide remote support to users
Training:Information Communications Technician Level 3.
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.Training Outcome:The role offers long-term security and the opportunity to progress into a permanent position.Employer Description:Microsoft has recognised us as one of its partner advisors and we often share our views on product development during round-tables with them. With 20+ years under our belt, we usually know what we’re talking about!
Based in South of Manchester, our team works remotely – connected, of course, by the latest tech! As a mix of commercially-minded techies, we help advise on the best approach to suit your individual business needs.Working Hours :Monday to Friday, 9.00am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Patience....Read more...
You will be responsible for the upkeep and good order of the computer equipment, development of staff knowledge and skill using ICT resources and identifying and remedying software, hardware and network faults.
In conjunction with the STEP ICT team, you will also advise on ICT Health & Safety in the academies and monitor its practice. You will be responsible for the maintaining information contained on the school website, ensuring this information is relevant and up-to-date.
STEP Academy Trust is a multi-academy trust operating a group of 20 primary schools across London and East Sussex.
Specific Duties:
Acting as a point of contact for ICT issues
To support the management and maintenance of the academies’ networks
Maintenance and cleaning of computers, whiteboard and projectors
Install and maintain software systems as required
Stock control and upkeep of related records and inventory
Record all procedures and processes in detail to aid staff knowledge
Support teachers and pupils with mobile devices during lessons
Maintain internet access, websites used and grant relevant permissions
Maintain network, internet and email logins
Diagnose and resolve hardware, software and end user problems
Manage and develop use of mobile devices, including any related apps that support teaching and learning
Application of theft deterrent markings to all existing and new equipment as necessary
Undertake periodic safety checks on equipment and materials
Work with teachers to ensure ICT skills are utilised across the curriculum
Knowledge of the applications used across all year groups and within all curriculum areas
Manage anti-virus software
The successful candidate will be required to attend training courses as appropriate, eg INSET. It is also expected that you will be able to:
Exercise confidentiality and discretion at all times
Work using your own initiative within school times
Assist school staff with resources when required
Be enthusiastic in developing own expertise and skills
Undertake any other duties as required by the ICT team
Undertake professional training and qualifications.
The post holder may be required to perform other than these duties given in the job description. The particular duties and responsibilities attached to posts may vary from time to time without changing the general character of the duties or the level of responsibility. The job description is not a comprehensive statement of duties but sets out the main expectations of the Trust.Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
Prioritise systems support tasks and monitor and maintaining system performance.
Maintain regulatory, legal and professional standards.
Support the information systems needs for your business.
Training Outcome:This will be a fixed term contract for 18 months.Employer Description:STEP Academy Trust is a multi-academy trust operating a group of 20 primary schools across London and East Sussex.Working Hours :Monday - Friday, 8.00am - 4.00pm.Skills: Communication skills,Organisation skills,Team working,Initiative,Literacy and Numeracy skills,Motivated,Willing to learn,Professionally develop,Written communication skills,Flexible and adaptable,Creative and innovative,Socially adept....Read more...
Do you love IT and Tech? Would you like to work with a friendly team, learning from specialists? We provide Managed IT Services to small to medium sized businesses based primarily throughout the South West. The team are growing and they are looking for an apprentice to assist in the provision of IT support services customers and to liaise with other members of the team. This is a really exciting opportunity to develop your IT skills and learn from a team of true experts.
Responsibilities
Working in a supportive team, you’ll be providing support via telephone, remote support tools and at customer premises primarily supporting Microsoft Windows based networks, systems, desktop and cloud applications. You’ll also have the opportunity to be involved in the planning and execution of larger project work, including server installation / upgrades, office relocations, new office set up etc.
There is also an opportunity to learn and be involved in entire business, assisting with improving the office function, identifying and developing business opportunities, quoting new business and analysing the progress of the business.
You will learn:
Respond to phone and email support and customer requests in a timely fashion
Attempt to resolve support requests and issues before escalating
Check customer Backups daily, resolving and monitoring on-going issues and liaising with support
Check daily customer Anti-Virus software status and escalate accordingly
Assist in arranging support diary and liaise with customers to arrange convenient appointments
Document important customer information and procedures
Provide accurate notes of work carried out and enter time and equipment costs for billing purposes in helpdesk system
Maintain all information on the customer database
Forward quotes and recommendations to customers as required
Assist in the purchase software or hardware as required
Assist with large projects – i.e. office moves, server installations
Delivery and setup of equipment at customer sites
Developing opportunities with current customer base
Other duties as needed or required
Candidates must be able to reliably commute on a day-to-day basis.Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security
Hardware & Software
Computer Networking and so much more
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies
Technical Problem-Solving
Advanced Data Security
Computer Networks
IT Communication & much more
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:As a growing, people first organisation, we are dedicated to investing in their staff with opportunities to expand into all areas of the business, from IT Support to Technical Sales to IT Account Management. Based on your skills and focus, you will have the opportunity to grow with the company with ongoing training and exposure to new technology, scenarios and workload.Employer Description:Working with this company, you can look forward to working in a down-to-earth team where fun at work is as important as delighting their customers with the expert service they provide.Working Hours :Monday to Friday, times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Digital Support Technician will:
Assist in the operation of the Trust Helpdesk service and ticket queue, ensuing the timely response and resolution of support jobs
This will include responding to support requests via phone, electronically and in-person
Assist to deploy, support and maintain the full life cycle of the Trust’s hardware including Windows Laptops, iPads and Chromebooks. This will include arranging and liaising with repair agents and 3rd parties for equipment repairs
Liaise with the Trust reprographics provider(s) to arrange repairs for school printers
Work with the Trust ICT Manager and schools to encourage the effective use of IT throughout the Trust
Contribute to general housekeeping duties within the Trust ICT team
Training:
You will be working towards a Level 3 Apprenticeship Standard in Digital Support Technician
This apprenticeship consists of a mixture of off-the-job training and on-the-job mentoring and development within the workplace
You will be expected to attend Cornwall College St Austell on a weekly basis, with additional attendance if functional skills are required
Training Outcome:
Possible full time role on offer upon completion of apprenticeship
Employer Description:Crofty Education Trust is a group of eighteen schools, working as one, serving the communities of West Cornwall. Our purpose is to give our children the best possible start in life, to unlock possibilities and enable them to make choices about their future. Driven by our values we are engaged in a restless pursuit of excellence, creating the highest quality learning for staff and children alike. By “working as one” we have created a culture of shared responsibility for all children in our schools. Sharing resources enables us to maximise opportunities, innovate and pursue equity for our learners.Working Hours :Ideally 9.00am - 3.00pm (6 hours a day) Days to be confirmed. 38 working weeks a year.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
