Our client is a well-established local organisation in Poole, the business delivers specialist products and services to a diverse customer base across multiple sectors and relies on robust, modern IT systems to support its operations.
This is an excellent opportunity to join a stable company with a collaborative culture, strong internal support, and a commitment to continuous improvement. The successful candidate will become part of a small, professional IT team supporting users across the business.
You will act as a key point of contact for internal IT support, ensuring systems run smoothly and users receive timely assistance, the position is office based Monday to Friday paying up to £30,000pa DOE.
Duties for the Successful IT Support Technician
- Providing day-to-day technical support to staff
- Troubleshooting hardware, software, and connectivity issues
- Setting up new equipment and user accounts
- Maintaining systems through updates and preventative maintenance
- Supporting telephony and business applications
- Managing and resolving support tickets
- Assisting with IT projects, upgrades, and improvements
Skills and experience required for the successful IT Support Technician:
- Proven experience in an IT support or service desk role, or relevant IT qualifications
- Strong hands-on skills in diagnosing and repairing hardware issues
- Solid knowledge of Microsoft Windows desktop environments, Windows Server, and Microsoft Office
- Good understanding of basic networking principles (e.g. connectivity, IP, troubleshooting)
- Familiarity with business systems such as CRM, ERP, or IT service management platforms
- Highly organised with strong attention to detail and a logical mindset
Benefits for the Succesful IT Technician:
- Additional holidays for life events
- Holiday buy and sell scheme
- Maternity pay
- Free parking
- Free eye test
- Health and wellbeing scheme
If you are an experienced IT Support Technician looking for your next challenge, please apply with your CV and Yasmin will call you.....Read more...
The successful candidate will join the technical services team, offering 1st line technical support that includes testing, configuring and fault-finding across a huge range of hardware and software.
The ideal candidate should have some basic knowledge and, more importantly, a keen interest in technology including laptops, desktop PCs, Apple hardware and server technologies.
Typical roles and responsibilities include:
Desktop PC and Laptop software builds and imaging
Testing and fault-finding of various IT and audio-visual hardware
Providing hard drive/solid state disk erasure and destruction techniques and processes
Erasing and configuring network infrastructure hardware
Auditing and logging IT and audiovisual hardware
Maintaining stocks of equipment
Following in-house procedures from start to finish
Training:The apprentice's training schedule will include:
Completion of a Level 3 Information Communication Technician Apprenticeship
Completion of Level 2 Functional Skills in maths and English (if required)
This training is completed during working hours at the employer, via a range of live online training sessions, self-learning and work-based projects.Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available
Employer Description:Since 2008, our client's passion for horticulture inspired a truly national grounds maintenance, landscaping and green workplace services brand built on a simple yet powerful idea: to offer high-quality services at a competitive price while fostering lasting relationships with clientsWorking Hours :Monday- Friday, between 9.00am- 5.30pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
As an Apprentice 1st Line Technical Support Consultant, you will learn how to provide high-quality IT support as the first point of contact for users. You will work under the guidance of experienced team members to develop your technical knowledge, troubleshooting skills and confidence in customer service.
This apprenticeship will give you hands-on experience across core IT support functions while also supporting you through formal training and certification.
Tasks:
With supervision and ongoing coaching, you will:
Handle incoming support tickets and learn how to triage common issues (hardware, software, login problems)
Assist in basic troubleshooting for Windows 11 and Microsoft 365 applications
Learn how to support Active Directory and Azure AD login queries
Support users with Citrix Workspace access and navigation
Help track and understand email flow, quarantined emails, and learn how to educate users on phishing and email safety
Help create user accounts and mailboxes, and become familiar with software deployment tools
Perform basic network and hardware checks with guidance
Log and update tickets with clear, simple notes, following company processes
Contribute to documentation as you learn more about systems and procedures
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:Reed is a global company with a mission to improve lives through work, achieved through its recruitment, learning, and philanthropic servicesWorking Hours :Monday - Friday, 9.00am - 5.30pm.
Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Positive attitude,Motivated,Passion for ICT,Hardware and software,Troubleshooting,Office 365,IT Support,Excellent time management....Read more...
Space thruster Test Technician required to support Hot Fire Space Propulsion Testing programmes.
The successful application will work with Test Engineers on site preparation, propellant handling, propellant sampling, pressure control systems checks, mechanical and steam vacuum systems, instrumentation calibrations, steam boiler operation also the collation and review of test data.
There will be extensive work on high pressure gas and fluidic systems including interpretation and understanding of Piping and Instrumentation Diagrams and the use of electrical and electronic measurement and testing equipment.
You will be working with satellite flight hardware, the preparation of space flight engines for test. Including instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities, etc. ....Read more...
Space thruster Test Technician required to support Hot Fire Space Propulsion Testing programmes.
The successful application will work with Test Engineers on site preparation, propellant handling, propellant sampling, pressure control systems checks, mechanical and steam vacuum systems, instrumentation calibrations, steam boiler operation also the collation and review of test data.
There will be extensive work on high pressure gas and fluidic systems including interpretation and understanding of Piping and Instrumentation Diagrams and the use of electrical and electronic measurement and testing equipment.
You will be working with satellite flight hardware, the preparation of space flight engines for test. Including instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities, etc. ....Read more...
The Role
Providing technical IT support
Hardware diagnostics and repairing machines
Software support
Telephone and virtual assistance
Technical projects, including meeting clients and delivering onsite time with the team
General tech support
Role Requirements
Professional, friendly approach with keen IT interest
Punctual and good attention to detail
Excellent written and verbal communication skills
Good troubleshooting/problem solving skills
Keen interest to learn and develop
Task Management Skills
Confident and willingness to learn
Ability to ask good open questions
Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security
Hardware & Software
Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies
Technical Problem Solving
Advanced-Data Security
Computer Networks
IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:There is the potential for this role to become permanent following successful completion of the apprenticeship for the right candidate.Employer Description:This is an incredible opportunity to work for a busy IT helpdesk, learning to work as part of a technical team from experts in their field. Working Hours :This role is Monday to Friday and full training will be provided as part of an Advanced IT Apprenticeship.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Mechanical Fitter required to work as a Space thruster Test Technician supporting Hot Fire Space Propulsion Testing programmes.
The successful application will work with Test Engineers on site preparation, propellant handling, propellant sampling, pressure control systems checks, mechanical and steam vacuum systems, instrumentation calibrations, steam boiler operation also the collation and review of test data.
There will be extensive work on high pressure gas and fluidic systems including interpretation and understanding of Piping and Instrumentation Diagrams and the use of electrical and electronic measurement and testing equipment.
You will be working with satellite flight hardware, the preparation of space flight engines for test. Including instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities, etc. ....Read more...
Mechanical Fitter required to work as a Space thruster Test Technician supporting Hot Fire Space Propulsion Testing programmes.
The successful application will work with Test Engineers on site preparation, propellant handling, propellant sampling, pressure control systems checks, mechanical and steam vacuum systems, instrumentation calibrations, steam boiler operation also the collation and review of test data.
There will be extensive work on high pressure gas and fluidic systems including interpretation and understanding of Piping and Instrumentation Diagrams and the use of electrical and electronic measurement and testing equipment.
You will be working with satellite flight hardware, the preparation of space flight engines for test. Including instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities, etc. ....Read more...
Key Responsibilities
Accountabilities:
To provide IT support, using telephone, remote access and/or by attending site, to our nurseries and support services.
To ensure all our nurseries have adequate Wi-Fi and communications responding quickly to any issues arising.
To respond to requests for IT support, maintaining records on work undertaken, as and when required.
To respond sensitively and professionally in supporting and maintaining good relationships with colleagues and all contacts who work in partnership with the company.
To carry out routine network maintenance tasks, e.g. maintaining user network accounts, including email accounts, installing hardware and software as necessary, maintaining computer peripheral equipment such as printers and scanners, checking and configuring new computer equipment for users, ensuring anti-virus software is installed on all devices, etc.
To assist in the maintenance and support of all management information and finance systems and associated modules.
To proactively support the adoption of new technologies, as appropriate.
To assist with the installation and testing of new software and making the software available to appropriate users.
To be familiar with all Health and Safety issues relating to the use of IT equipment, raise any Health and Safety concerns.
To be aware of, and work within the Company's Health and Safety policies, relating to the working environment and building security, reporting any issues promptly.
To work within the provisions of the Data Protection Act 1998 & GDPR 2018, observing strict confidentiality in relation to all aspects of work undertaken.
To contribute to a risk assessment around the use of equipment
Maintain an update asset register of all hardware.
To maintain/update IT audit of all hardware and software, and particularly licences associated with the hardware. Be responsible for ensuring the organisation always has legal licences for software used.
Travel to nurseries for the proper performance of these duties to be undertaken from time to time.
Training:
Information Communications Technician (IT Support) Apprenticeship Level 3
Functional skills in Maths and English Level 2 (if required)
Training Outcome:Ongoing training and development.Employer Description:At Partou, childcare is more than just a job; it's a journey - one where every child leads us in a unique new direction. As part of the largest childcare group in the Netherlands, we have access to world-leading research, resources, and expertise to help you develop your skills and create a positive impact on the development of the next generation, as they lead us into a better future.Working Hours :Monday to Friday, 09:00 - 17:00.Skills: Team Working,Organisation Skills....Read more...
As a Digital Support Technician Apprentice, you will provide first-line digital and IT support across the organisation, helping colleagues make effective use of technology and digital tools. You will learn how to deliver technical assistance, maintain digital systems, and support the smooth running of day‑to‑day IT operations.
You will gain hands-on experience in:
Responding to IT support requests and troubleshooting issues
Installing, configuring, and updating software and hardware
Supporting users with digital tools such as Microsoft 365
Maintaining accurate records of IT support activities
Learning basic networking, security, and device management
Managing user accounts and permissions
Identifying and escalating more complex issues where needed
Training:Digital Support Technician Level 3.Training Outcome:The successful candidate may be chosen to have a full-time role after completing their apprenticeship.Employer Description:Our Digital Marketing, IT Infrastructure, Content Creation, and Data Analytics apprenticeships are designed in collaboration with employers. We combine expert teaching and learning with real-world experience to equip our apprentices with the skills, knowledge, attitudes and behaviours for a successful career.Working Hours :Monday to Friday, working hours TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Initiative....Read more...
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
Tremco CPG is an aggressive, growth-oriented company with revenues of over $1 billion. We are a world leader in solving complex waterproofing and roofing problems for our commercial, institutional, and industrial customers.
If you're looking for a place to build a career, with great benefits, advancement opportunities, technology, people and a commitment to a sustainable future, you've found it with us.
Overview
We are currently looking for an IT Operations Technician. This position will be responsible for the day-to-day running of service desk and workplace to level 1. Will perform regular checks to ensure the smooth functioning of these areas. Proactively monitor the helpdesk and ensure that urgent and critical alerts are attended to and completed, ensuring we are meeting our SLA's.
Roles & Responsibilities
Resolving Level 1 support tickets and escalating further if necessary
Helpdesk administration and users training
User accounts & administration and documentation
Deployment of client end point hardware
Supporting Level 2 Technicians with patching, updates, monitoring for outages and backups where necessary.
Always following global processes and procedures and aid in their future development
Assist with the implementations of global IT solutions projects.
Coordinate with other IT departments & facility managers as necessary
Participate in continuous service improvement activities, assisting with root cause analysis
Skills Required
Technical skills - 2 years' service desk experience including working knowledge of computer software and hardware, basic understanding of servers and infrastructure.
Communication skills - Strong written and verbal communicator, able to communicate with team members, management personnel, and end users throughout the organization.
Problem-solving skills - Good problem-solving skills required, especially when it comes to directly addressing user issues with software, hardware.
Personal Development - Ability to work with a never die attitude and willing and able to put the effort for personal development and growth in line with the business requirements.
The salary range for applicants in this position generally ranges between $50,000 and $54,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
As an Apprentice ICT Technician, you'll play a key role in supporting staff and students with day-to-day IT needs.
You will learn how to:
Maintain hardware
Troubleshoot technical issues
Build and set up new devices
Manage user accounts
Help keep our network running smoothly
You will be working across a variety of systems, equipment and software while developing valuable customer service and problem-solving skills.
You will also contribute to our Commitment to Excellence. Training:Information Communications Technician (Level 3) - Support Technician.
Fortnightly attendance at Riverside College, Widnes. Training Outcome:For the successful candidate, there may be opportunities to apply for roles within the school if these arise.Employer Description:Wade Deacon High School is friendly, dynamic and innovative. Our latest OFSTED report from November 2022 described us as an 'Outstanding School' in all areas, praising the school for providing pupils with a 'first-rate education' and an 'aspirational curriculum', describing pupils as 'extremely happy' and their behaviour as 'exemplary'.
We pride ourselves on the quality and diverity of our curriculum, including our personal development and extracurricular provision which not only enable our students to enjoy their learning but also allows them to be able to meet the many challenges that they will face in the future, understanding the wider world and their place within it.
Above all else, we are a school that believes that every student, regardless of their context or starting point, can and should achieve their full potential.Working Hours :Monday to Friday, 37 hours per week. Times to be confirmed.Skills: IT skills,Attention to detail,Organisation skills,Positive attitude,Desire to grow and learn,Eager to learn,Ready to contribute....Read more...
Respond to helpdesk queries via phone, email, or ticketing system
Diagnose and troubleshoot hardware/software issues
Escalate complex issues to higher-level support teams (2nd/3rd line)
Assist with setting up and configuring new IT equipment (PCs, printers, routers)
Apply software updates and security patches
Monitor antivirus and backups
Help users understand and use software tools
Set up new user accounts and permissions (e.g., Active Directory, Microsoft 365)
Training:Advanced Level Apprenticeship in IT Digital Support Technician consisting of:
Level 3 Apprenticeship in IT Digital Support Technician
Level 2 Functional Skills in Mathematics (if applicable)
Level 2 Functional Skills in English (if applicable)
You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills (where needed) that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the apprenticeship.Training Outcome:After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. Employer Description:Established in 2000, Ability IT are a leading player in business to business IT support and Telecoms across our region and beyond and have built up a vast client list ranging from SME’s through to large corporates.Working Hours :Monday to Friday, 8:00am - 5:00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative....Read more...
The selected individual will be responsible for but not limited to the following obligations:
Monitor and resolve help desk queries including escalation of tickets where necessary other IT team members as appropriate.
Set-up and install new PC hardware / software, in accordance with recognised procedures and standards.
Carry out daily plus monthly scheduled housekeeping activities, such as responsibility for the Network Server back up.
Carry out network administration duties such as adding and removing network user ids and email accounts in line with departmental procedures and standards.
Record hardware faults and liaise with third-party maintenance companies to assess whether repairs meet economic justification. Undertake routine hardware maintenance.
Liaise with Response Centre Analysts, including other Response Centre locations, to ensure effective coverage of regional/local issues and effective handoff of function user issues to other locations or staff members.
Deliver IT technology training through individual discussions, Live Meeting sessions and scheduled.
Provide administrative duties as required by the department.
Entry requirements:
Exceptional customer service skills.
Solid IT troubleshooting skills.
Ability to work well in a team environment across multiple countries/regions.
Good oral and written communications skills and the ability to work under minimal supervision. Ability to develop, maintain, and promote strong internal and external relationships.
Awareness of the PC industry’s current and emerging technology trends and direction, as well as a keen interest in computer based information systems and technology.
Experience in Microsoft applications (Excel, Word, PowerPoint)
Conducting research via internet.
Ability to prioritize tasks and efficiently manage time.
Ability to exercise good judgment and effectiveness in working with a high performing team.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to respond effectively to inquiries or complaints.
Candidates must be eligible to work in the country where the position is based.
Training:Information Communications Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake a 22 month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place online in TDM’s virtual learning platform.
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.
This is a Level 3 qualification.Training Outcome:The opportunity to progress within the company.Employer Description:With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advance composite materials, including carbon fibre, woven reinforcements, resins, prepregs, honeycombs and additive manufactured parts.Working Hours :Monday to Friday, 9am to 5pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Initiative,Non judgemental,Patience....Read more...
Key Responsibilities:
Apprenticeship Training: Follow a structured learning path in IT Solutions, progressing to the L3 IT Solutions Technician standard
Field Work: Travel to customer sites and data centres, supporting hardware, software, and network solutions
Customer Engagement: Build and maintain strong customer relationships, handle escalations, and ensure a high level of customer satisfaction
Commissioning Solutions: Work on the delivery and implementation of high-end IT systems
Knowledge Sharing: Contribute to team collaboration and enhance knowledge across the business
Essential Skills:
Passion for IT: An interest in IT hardware, compute architecture, storage, cloud, networks, and operating systems
Collaborative Mindset: Enjoy working with others to solve problems
Strong Communication: Excellent verbal and written skills
Motivation: Ability to work independently and as part of a team
Commitment to Learn: A genuine desire to build a career in IT
Security Clearances Notes:
This role may require national security and government-level vetting, including Baseline Personnel Security Standard (BPSS) checks, a Disclosure and Barring Service (DBS) check, and Security Check (SC) clearance. These checks are mandatory for all employees aligned to a secure customer account that requires such security clearances, due to the sensitive nature of the work and the secure environments in which our clients operate.
As part of this process, we are required to ask about criminal record information. The level of vetting for this role is exempt from certain provisions of the Rehabilitation of Offenders Act 1974. This means that, for the purposes of security clearance, you may be required to disclose both spent and unspent convictions, cautions, or other relevant information.
Please note that individuals who are unable to obtain -or maintain- the required level of security clearance throughout their employment cannot remain in their role. This includes situations where criminal record information prevents clearance from being granted, as holding the appropriate clearance is a condition of employment.
All information you provide will be handled confidentially and in accordance with data protection legislation. It is essential that the information you provide is accurate. Knowingly withholding information relevant to the vetting process or providing information that is later found to be inaccurate, may affect your application or, if discovered after employment has begun, will lead to a review of your security clearance and potentially your continued employment.
Apply Now:
If you’re ready to take the next step in your IT career and eager to learn and grow with a leading global company, we want to hear from you! Apply today and start your journey with CDS.Training:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the IT Solutions Technician Level 3 standard.
The training covers the following core occupational duties:
https://skillsengland.education.gov.uk/apprenticeship-standards/st0505-v1-1Training Outcome:Upon completion, the apprentice will have a qualification for a Level 3 IT Solutions Technician.Employer Description:Who We Are:
At Hewlett Packard Enterprise (HPE), we believe in advancing edge-to-cloud solutions to help businesses succeed. Our subsidiary, CDS, supports HPE’s offerings, and we’re excited to welcome passionate apprentices to our two-year apprenticeship programme.
What We Offer:
Fully Funded Apprenticeship: L3 IT Solutions Technician Apprenticeship through LearnTech, plus access to CDS internal programmes and the HPE Early Careers programme.
Dedicated Mentorship: Learn from experienced team members who are committed to your growth.
Hands-On Experience: Work with diverse technologies and business-critical projects.
Training & Development: Certification through LearnTech and CDS internal training.
Career Opportunities: Potential to transition into a permanent
Technical Field Engineer role or explore other career paths within HPE.
Working Hours :Monday - Friday, working hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working....Read more...
Provide first-line support for IT queries
Assist with installing and configuring hardware and software
Help maintain network systems and troubleshoot connectivity issues
Monitor system performance and update IT records
Support cybersecurity practices and data protection compliance
Assist with system upgrades and new technology implementation
Maintain accurate documentation and asset registers
Provide administrative support for IT projects
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
The successful candidate may be chosen to have a full-time role after completing their apprenticeship
Employer Description:Looking to add to or upskill your digital team, or accelerate your own digital career? At NowSkills, we connect and develop digital talent with leading employers through official, accredited, UK government backed digital apprenticeships.Working Hours :Monday - Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Team working,Initiative....Read more...
Respond to Helpdesk requests remotely and on-site
1st Line - Help desk calls - taking help desk calls; logging and tracking calls
Installation of hardware and software
Carry out network documentation and reporting
Assisting technical team with maintenance tasks and installs
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Bi-weekly live training sessions delivered remotely by your ICT Tutor
Training Outcome:
We are looking to offer full-time employment upon successful completion of the apprenticeship
We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually
Employer Description:Pebble IT is a growing IT Services Provider, working with all types of organisations across many different business sectors.
Our services are geared around the specific needs of our customers ensuring everything we do is focused around improving business IT and performance.Working Hours :Monday to Friday
8:30am to 5:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Reliability,Maturity....Read more...
IT Support Analyst Bristol £35,000 - £40,000 DOE Manufacturing Environment | On-Site Role | Career Development Opportunity A rapidly growing manufacturer based in Bristol is seeking an IT Support Technician to join their team in a newly created position. This is a hands-on, site-based role offering real autonomy and long-term technical development. You'll act as the first point of contact for IT support across the business, ensuring the smooth operation of desktops, networks, servers, and manufacturing IT systems. This role is ideal for someone who enjoys working in a fast-paced, IT-dependent environment and wants to expand their skills in SQL, JavaScript, and ERP systems. Key Responsibilities ·Provide on-site IT support for desktops, laptops, mobile devices/scanners and printers ·Troubleshoot hardware, software, connectivity, VPN, WAN and user access issues ·Support Microsoft 365 and end-user applications including ERP ·Act as first responder for IT incidents and system outages ·Support manufacturing/shop-floor IT systems ·Liaise with Managed Service Provider (MSPs) to escalate and resolve complex issues ·Maintain accurate documentation and ticket updates ·Assist with ERP user setup, support and documentation Required Skills & Experience ·Proven experience in an IT Support Technician, IT Support Analyst, or similar role ·Strong knowledge of Windows environments and Microsoft 365 ·Experience supporting desktops, laptops, printers and networked devices ·Understanding of client/server networking, VPNs, WANs ·Experience in a manufacturing or food production environment (desirable) ·ERP system user administration experience (desirable) ·Strong troubleshooting and problem-solving skills ·Excellent communication and customer service skills Development Opportunity This role offers genuine career progression. You will have the opportunity to develop skills in: ·SQL ·JavaScript ·ERP systems ·Working alongside MSPs on infrastructure and development projects ....Read more...
As a Digital Support Technician Apprentice, you will:
Help staff, learners, and employers with technical queries (logging in, online platforms, emails, system issues)
Support onboarding of new learners and employers onto apprenticeship systems
Set up user accounts and maintain digital records across management systems (ILR/CRM/LMS/VLE)
Assist with troubleshooting hardware and software issuesSupport online learning platforms (Teams, Zoom, e-portfolio systems, etc.)
Help keep digital systems updated and working smoothly
Provide friendly customer service by phone, email, and online chat
Assist with maintaining equipment, devices, and simple network tasks
Produce basic user guides or instructions to help people use systems more easily
Escalate technical problems to senior team members when needed
Training:Your training will be delivered through a mix of workplace learning and structured teaching sessions by the training provider. You will learn on the job every day while being supported by experienced colleagues, and you will also have regular training sessions provided by your apprenticeship training partner.
Training will be delivered through a combination of:
On-the-job learning at our main office: London E1 5HZ
Hybrid teaching sessions once per week with your training provider
Monthly progress reviews with your coach and line manager
Self-directed study time built into your weekly schedule
Practical assessments and projects based on real work tasks
Training Outcome:Once the apprentice successfully completes the Level 3 Digital Support Technician apprenticeship, they can progress into a variety of digital and support-focused roles such as:
Digital Support Technician / IT Support Technician:
Providing day-to-day support for learners, employers, and staff
Learner Onboarding Coordinator:
Supporting digital platforms, enrolment systems, and user access
MIS / Data Administrator:
Managing learner records, ILR data, and compliance systems
E-Learning Support Specialist:
Supporting virtual learning platforms, resources, and online classrooms
Helpdesk or Service Desk Analyst:
Responding to tickets and troubleshooting issues for staff and learners
Employer Description:London Vesta College (LVC) is a specialist IT and digital training provider based in East London. As a government-approved apprenticeship provider, LVC delivers high-quality digital apprenticeships, and sector-focused skills bootcamps supported by qualified IT tutors. The college has a strong reputation, with Ofsted rating its apprenticeship provision as Good and the organisation reporting excellent employer satisfaction and a 100% apprentice pass rate. Employers choose LVC for its efficient recruitment and training support, while learners benefit from small class sizes, personalised coaching, and strong progression opportunities into digital careers—backed by more than a decade of experience in the digital education sector.Working Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
As a First Line IT Engineer you will:
Provide fist line IT support
Monitor Network & Server infrastructure
Taking phone calls on the service desk, handling service portal tickets and emails
Providing remote and on – site IT support where required
Responding to system failures in a timely manner
Creating and maintaining procedures for new and existing processes
Troubleshooting customer technical faults and driving fault resolution
Being able to look for solutions when hitting obstacles before escalating
Maintaining good customer relations by providing excellent customer service
Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician qualification.
Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
Prioritise systems support tasks and monitor and maintaining system performance
Maintain regulatory, legal and professional standards
Support the information systems needs for your business
Training Outcome:A few examples are:
Level 2 Engineer
Projects Team
Infrastructure Team Site Engineer
Employer Description:Creative Networks UK is a growing managed service provider dedicated to delivering reliable IT solutions and outstanding customer support. We’re looking for an IT Support Apprentice who is passionate about technology, eager to learn, and ready to kickstart a rewarding career in IT.Working Hours :Monday - Friday, 9.00am - 6.00pm, with 1-hour unpaid lunch break.Skills: Communication skills,Attention to detail,Operates well unsupervised,Takes ownership willingly,Remain calm under pressure,Is proactively innovative,Is logical in approach,Customer service skills,Genuine passion for IT,Punctuality,Time management....Read more...
As part of the Digital Systems Team, you will support the setup, maintenance and development of our IT systems, ensuring seamless technical operations across the organisation. You will work closely with system administrators, project managers and technical specialists, gaining experience across a wide range of digital tools and processes.
IT System Administration:
Assist with the setup, configuration and maintenance of digital systems, hardware and software
Provide first-line technical support for hardware, software and connectivity issues
Support system updates, backups and routine troubleshooting
Monitor system performance and escalate issues as required
System Development Support:
Assist in the development of new systems, applications and platforms
Participate in testing and validating new system functionality
Support compatibility checks and system integration tasks
Create and maintain documentation, processes and procedural guides
Management & Documentation:
Maintain accurate records, logs and system documentation
Support data entry, validation and quality assurance checks
Assist in file organisation and database administration
Contribute to information security and data protection practices
Administrative Support:
Prepare reports, presentations and internal communication
Provide general administrative support to the IT and project teams
Assist with workflow and task management systems
Cyber Security & Compliance:
Understand and comply with organisational data security and privacy policies
Assist in monitoring system access rights and user permissions
Support the reporting of potential security risks or incidents
Participate in audits, compliance checks and security protocols
Follow all onsite safety, security and health & safety procedures
Project Support, Collaboration & Communication:
Work collaboratively with project managers and cross-functional teams
Communicate technical information in a clear, user-friendly way
Participate in project meetings and discussions
Support organisation-wide digital initiatives
Assist with testing, rollout and training activities
Contribute to continuous improvement efforts
Training:This opportunity includes enrolment on the ICT Solutions Technician Apprenticeship, a 22-month, fully remote programme designed to develop your technical skills while you work. The course combines practical, hands-on experience with structured learning, including live online taught sessions delivered by industry professionals. Throughout the programme, you will receive dedicated support from an expert learning mentor who will guide your progress, help you build real-world ICT solutions skills, and support you in achieving your apprenticeship qualification.Training Outcome:At Impellam, we like to retain all staff where we are able to. We will support your development throughout the team and any further training where required.Employer Description:At Impellam, we believe work should have purpose. For over a decade, we’ve connected passionate individuals with meaningful opportunities across the STEM industries. We’re trusted by employers and employees alike and we’re here to help you grow and thrive.Working Hours :Monday to Friday, 9am - 5pm (travel across UK included).Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Administrative skills,Analytical skills,Team working....Read more...
IT Support TechnicianSalary: £24,000 to £27,000 per annum dependent on skills and experienceWingerworth, Chesterfield, S42 6QWOffice based only – no option for hybrid workingOwn transport and UK driving licence essentialJob Description: Our client is a leading MSP with over 20 years’ experience, being founded back in 2001. Our aim: to help improve your business & work-life balance through modern IT solutions by offering world-class levels of customer service & working with leading partners. Our portfolio of industry leading solutions features brands such as Microsoft, OpenText & 3CX which puts us in a very enviable position in the market, enabling us to provide a huge variety of software & hardware options. Our IT Support & Management services make sure that not only are you receiving and using the best available, but that you’re getting the most out of it – maximizing your return of investment.We are growing our team and are looking for an additional IT Support Technician.This is a solely in person role, with no option for remote working. Own transport is required. Commute to our offices in Wingerworth Chesterfield. Prior experience in a similar job is beneficial, but not entirely necessary, we care more about the individual rather than experience. On the job training will be provided for the systems that you will be supporting. Salary range is up to £24,000, option of promotion above this is possible for the right person. We operate a Company dress code of smart casual (shirt/jumper, black jeans/chinos/suit trousers – upon employment you will receive Greenfrog branded clothing). Occasional travel for work to client sites may be required. Immediate start available.This is an ideal position for someone wanting to get into an IT role after their first job or moving from an existing ‘Level 1’ position at an existing IT firm.What we are looking for:
Excellent communication skills.Excellent data capture.Can do and willing to help attitude.Good end user patience.Ability to keep calm under pressure.Attentive nature.Keeping with a neat and tidy working policy.
Your responsibilities will include:
Answering incoming technical calls.Raising and logging tickets.Resolving technical problems with end users.Helping the users over the phone and email.Remotely controlling users PCs to resolve issues.Communicating with suppliers/partners to resolve problems.Escalating problems where needed.Configuration of new client hardware.
Experience required:
Previous office work experience.Email use for business purposes.Phone handling.UK Driver’s license & access to or use of your own car required.
Additional desirable experience:
Previous experience working in an IT Support environment.Microsoft Azure cloud environments.3CX telephony administration.Apple Mac user administration.Sage administration.History of working with Microsoft Windows network environments.Server administration.Network administration.
Must haves/Screening questions:
Must be able to work legally in the UK.Must be comfortable in a permanent office environment.Must be able to reliably commute to our office location.Must have their own or access to a vehicle and a UK drivers license.Must have some form of prior work experience, specific IT experience is a bonus but not essential.
Interested? If you feel that you possess the relevant skills and experience then please send your cv by return.Not open to agencies INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Customer service: Work with the Line Manager or Network manager to ensure that the schools are getting the best level of service. Requesting, follow-up and closing quotes with adequate description and detail
Technical responsibilities: Learn to maintain an up-to-date and accurate database of school hardware and software. Learn and demonstrate the necessary skills and behaviours to securely operate across all platforms and areas of responsibility in line with organisational guidance and legislation
Quality management: Ensure all written (emails) and verbal communication is of the highest level to both internal and external customers. Ensure any non-conformances are reported (for any mistakes or complaints etc.)
General: Attend apprentices training workshops and complete coursework in a timely manner in accordance with the relevant apprenticeship guidelines. Ensure excellent communication with schools, manager, and other team members
Training:Why choose our Azure Cloud Support Specialist Information Communications Technician apprenticeship?
The new Microsoft Azure Cloud Support Specialist Information Communications Technician Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Information Communications Technician Level 3 Apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Functional Skills in maths and English, if required
Get an introduction to Windows, Linux and PowerShell
Training Outcome:90% of QA apprentices secure permanent employment after finishing their apprenticeship.
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer ongoing development tracks.Employer Description:Turn IT On provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training to more than 1,000 schools, by consultants and staff who understand teaching. Over half of our consultants have worked in education and we now employ in excess of 160 people across London and the Southeast. We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning.
As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. Turn IT On is a friendly and supportive place to work where people feel trusted and respected.Working Hours :Monday to Friday, between 8am - 4:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Team working....Read more...
Responsibilities include:
Answering and logging IT support requests
Basic troubleshooting
Prepare and configure laptops, desktops and mobile devices
Support the setup of printers, phones and peripherals
Escalate complex IT issues
Keep detailed notes in the ticketing system
Learn and follow IT procedures, security policies and best practices
Training:Information Communications Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake a 22-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter, working towards the qualification along with weekly off-the-job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will be delivered online.
You will have a designated mentor in the workplace to support your learning and, at the end of the programme, will be assessed via an external assessment body.
This is a Level 3 qualification.
Knowledge Areas Include:
Hardware and Networking
Software and Security
ICT Administration
Training Outcome:Completion of this apprenticeship may lead to a full-time role and / or higher apprenticeship.Employer Description:We are a leading Managed Service Provider delivering IT support, cyber security solutions, hosted telephony and managed print to SMEs, schools and charities.Working Hours :Monday to Friday, 08:30 - 17:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
Responsibilities and Duties:
Provide routine and emergency fault diagnosis and repair of office technology
Provide service to Printer/MFP fleets
Maintain detailed records of repairs and maintenance works
Maintain and provide an accurate record of stock and parts inventory
Assist in the ordering of parts and materials for the ongoing service of office technology
Provide setup, commissioning, and delivery of office technology products to locations around Yorkshire and beyond
Train end users in the proper use and training of the hardware and software provided
Maintain accurate records for expenses, mileage, and other relevant information in line with the role
Perform other duties as assigned by your line manager
Perform to KPI's in line with company policy
Influence product development by working closely with our product, marketing, and sales teams to collect and digest user feedback
Contribute to our support documents to ensure they’re clear and accurate, and research and write new content to fill any gaps
Help improve the technical knowledge of our sales team, coaching them on new developments within 360 Office and the wider 360 Office ecosystem
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
To be confirmed
Employer Description:360 Office Ltd are a Yorkshire based Managed Service Provider (MSP) operating out of our Head Office in Hull. We love technology, and love to share what we love with our customers. Offering B2B goods and services which assist businesses in driving down costs and improving efficiencyWorking Hours :Monday- Friday, shifts to be confirmed.Skills: Communication skills,Attention to detail,Desire to learn,Drivers License,Access to car....Read more...
