ICT Apprentice

Assist in IT Procurement: Collaborate with the IT team to research and recommend hardware and software purchases, ensuring cost-effectiveness and compatibility with existing systems User Account Management: Help in creating, modifying, and deactivating user accounts and permissions in various systems and applications, following security protocols Technical Documentation: Contribute to the creation and maintenance of technical documentation, including user guides, troubleshooting procedures, and knowledge base articles Basic Network Support: Assist in network troubleshooting tasks, including connectivity issues and basic configurations, under the guidance of senior IT staff Asset Tracking: Participate in asset tracking and inventory management, ensuring accurate records of hardware and software assets Software Deployment: Support the deployment of software updates and patches across the organisation, following change management procedures User Training: Assist in organising and delivering training sessions or workshops for staff and students on IT tools and best practices Cybersecurity Awareness: Promote cybersecurity awareness and best practices among staff and students, including password management and email security IT Help Desk Support: Provide front-line support by answering IT help desk inquiries, troubleshooting common issues, and escalating complex problems to senior IT staff Backup and Recovery: Participate in regular data backup and recovery procedures to ensure data integrity and availability. Testing and Evaluation: Assist in testing new hardware and software solutions, providing feedback on usability and performance

Training:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence You will be expected to work towards the Information Communications Technician Level 3, with support from your employer and the Chesterfield College Group

Training Outcome:
Possibility for a permanent position within this sector upon successful completion

Employer Description:
Aims & Values Highfields School, Matlock, is a growing school with over 1,200 students. It belongs to The EMET Trust which promotes the autonomy of its members and includes the prestigious West Bridgford School. It is a co-educational, day comprehensive school for students aged 11 to 18 years. The school is situated on two sites, 1.8 miles apart, Starkholmes (Years 7 – 8) and Lumsdale (Years 9 – 13). Our Core Purpose To be an inclusive, happy community that values every individual and inspires them to achieve their full potential. Our Aims To achieve our core purpose and values we aim to: Respect all students and staff as individuals

Working Hours :
Monday - Thursday, 8.00am - 4.00pm and Friday, 8.00am - 3.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience