IT Solutions Technician Apprentice (L3) – Habs School – Elstree, WD6 3AF – £18k p/a – 37.5hrs/w

This is an excellent opportunity for someone with a passion for technology to develop their skills in a professional, supportive environment, working alongside experienced IT professionals and supporting a dynamic educational community.

Key responsibilities: 
First-line Support  

Respond to IT support requests from staff and students via our helpdesk system, email, or in person Troubleshoot and resolve issues with hardware, software, and network connectivity

Equipment Setup & Maintenance 

Install, configure, and test IT equipment, including PCs, laptops, printers, projectors, and interactive whiteboards  Assist with regular maintenance tasks to ensure equipment and systems remain reliable and secure

User Support & Training  

Provide guidance to staff and students on the use of school systems and applications Support the induction of new staff with IT systems and processes  

System Administration  

Assist in managing user accounts, permissions, and email systems  Help maintain accurate asset registers and records of repairs or replacements 

Project Support  

Participate in IT improvement projects such as upgrades, deployments, and system migrations  Assist in testing new software and hardware solutions 

Health & Safety / Compliance  

Follow data protection and safeguarding policies at all times Ensure IT equipment is handled safely and securely

Training:
Expected duration: 16 months  Apprenticeship level: Level 3 (Advanced) Programme: IT Solutions Technician

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning, working towards completing the Information Communication Technician standard. 

Training Outcome:

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.

Employer Description:
Haberdashers’ Elstree Schools comprise Haberdashers’ Boys’ School and Haberdashers’ Girls’ School, two independent day schools for students aged 4 to 18, set on a beautiful 100-acre campus in Elstree, Hertfordshire, just 14 miles from central London. We pride ourselves on delivering an outstanding education in a stimulating, supportive, and inclusive environment.  Our IT team plays a vital role in enabling innovative teaching and learning, maintaining robust systems, and ensuring staff and students have access to the tools they need to succeed.

Working Hours :
Monday - Friday.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Interest in IT,Desire to Learn and Develop,Willingness to Travel